AAGO Key Magazine - July 2017

JULY/AUGUST 2017

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

The Science of Networking Business Exchange August 23, 2017

Orlando Science Center 2416 N. Mills Ave, Orlando 32803 Learn the science of effective networking with central Florida’s leading management companies and supplier partners at this reverse trade show!

Please contact Cynthia Cruz to register for VIP at Cynthia@AAGO.org or visit www.AAGO.org to register for General Admission.

Welcome to a New Standard of Living.

Valet Waste is now Valet Living. But we’re also a lot more.

We pioneered and perfected the doorstep collection amenity. But we’re also setting the standard in turn services, maintenance support and pet solutions. If you’re looking to impress your residents and enhance your property’s value, join the nation’s leading provider in setting a new standard for residential living: Valet Living.

Valet Living Doorstep

Valet Living Turns

Valet Living Maintenance

Valet Living Pet

Valet Living Doorstep is the standard-setting doorstep collection amenity that adds value and convenience to every multifamily property.

We get the job done better than anyone in the business, allowing property owners to contribute to their bottom lines while adding an invaluable, time-saving amenity for residents and on-site staff.

Plus, we are the only partner to guarantee both a property manager orientation and an on-site event that educates your residents about how to make the most of the amenity – so your teams don’t have to.

With Valet Living Turns, you can rest assured your apartment homes will be pristinely restored and ready for incoming residents - without the stress of coordinating everything on your own. Drawing from our expansive network of premium contractors, our turn service is always quick and consistent, offering dependable support in every season. And with our team handling every aspect of the job, yours can stay focused on the pressing demands of property management so your time and resources are spent where they have the greatest impact: improving resident satisfaction and retention.

Valet Living Maintenance is the helping hand that allows properties to prioritize unexpected resident needs and maintain day-to-day upkeep.

We provide additional porter hours for property managers and maintenance teams so they can follow through on requests and uphold the same quality of service and high standards that they are proud to deliver.

Valet Living Pet is the partner for setting the standard in community-building. Our quality products and amenities are tailored to resident needs and those of their loved ones, ultimately contributing to higher resident satisfaction rates and cleaner common areas.

Contact us today to see how living up to our high standards will benefit both your community and your bottom line.

www.ValetLiving.com | 877-574-2587

Multi-Family Specialists EC-13005690

FULL SERVICE ELECTRICAL CONTRACTOR Our Services Include: Troubleshooting Meter bank repair/ replacement Apartment panel repair/ replacement Apartment renovation Pole lighting and maintenance Tennis court lighting Breezeway lighting

Registered With: Compliance Depot Net Vendor

RMIS Notivus

Exterior lighting Pool lighting and transformers Sign lighting New wiring and rewiring Smoke detector installation Rehab and remodel Add and replace GFCI protection Surge protection

Free Estimates Volume Pricing

800-929-5035 We AlWAys AnsWer Our PhOnes

www.SwitchElectric.net

Providing Professional Cleaning Services since 1992

Roofs • Exteriors • Breezeways • Walkways • Common Areas • Detailed project plans and communication throughout the project • Fully compliant with third party groups • Licensed and insured and bonded • Uniformed work crews • Flexible scheduling with multiple crews to minimize impact on residents “Your team did a fantastic job cleaning the roofs - they look brand new! They were professional and cleaned up after themselves, and they weren’t in the way or otherwise disruptive to the property’s residents.”

Regional Manager – Orlando

CONTENTS

JULY/AUGUST 2017 • VOLUME 43, NO. 4

FOLLOW US ON...

8 New Members 9 AAGO Premier Partners www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/

10 Apartments, Apartments, Everywhere!

by Chip Tatum 14 AAGO Foundation Corner

Instagram Username: _AAGO_

16 AAGO Advocacy at Work

by Amanda Hoang AAGO’S AAGO

’S

ANNUAL

9 TH ANNUAL

18 And So It Was...

AAGO Trade Show 24 Thank You to Trade Show Exhibitors 25 Golden Key Testimonials

SEPTEMBER 14, 2017 REGISTER TODAY Email Cynthia@aago.org Published By PubMan, Inc. 180 Interstate North Parkway Suite 150 • Atlanta, Georgia 30339 (404) 255-5603 • (800) 875-0778 FAX (404) 255-0212 www.pubman.net and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288 www.aago.org Cover copyright © 2017 AAGO and its licensors.

All rights reserved.

The KEY is published bi-monthly in the interest of all segments of the multi-housing industry.

One copy per member is included in the membership dues.

AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

28 Market Beat 29 Professional Designations 34 And So It Was...

May Dinner 36 Educational Opportunities at AAGO 40 The Key Yellow Pages 45 Connect With NAA

(703) 518-6141 1

(407) 960-2910

16 Legal News

by Kevin Knight

AAGO Officers and Directors 2017 OFFICERS

PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty The Bainbridge Companies

VICE-PRESIDENT Lee Rogers CAM JMG Realty, Inc.

TREASURER Rachelle Hundley ARM, HCCP, CPO Royal American Management

SECRETARY Jennifer Livingston Bell Partners, Inc.

ASSOCIATE VICE PRESIDENT Diana Gaus The Liberty Group

DIRECTORS

IMMEDIATE PAST PRESIDENT Kimberley HackettMaggard, CAPS Royal American Management

Steve Hall H & F Construction Services, LLC

Heather Powell CAM, CAPS PRG Real Estate

Jolie Holloman CAM Pinnacle

Christin Tenpenny CAPS Contravest Management Company

Lynn McDaniel CAM, CAPS MAA

Natalie Cavaliere CAPS Cambridge Management Services

Erika Johnson CAM, CAPS Regional Director, PRG

Sherrie Ngo Milestone Management

Joe Gonzales Milestone Management

Amanda Weber Real Floors

Julia Comings CAPS Monument Real Estate Services

TJ Jenkins CAPS Finley Management

Alex Mauro Ross CAS Infotycoon

Pete Mann National Credit Services

Association Staff

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

6

Desiree Starr, CAPS, NAAEI Faculty Senior Vice President

THE KEY www.aago.org

Cynthia Cruz Events Manager

Monica Ramsey, CAM, ARM Director of Management and Strategic Growth

Lydia Torres Education Manager

Meredith Torres Greystar Multi-Family Services

Dominica Hurst Office Manager/Bookkeeper

Welcome To All Our New Members New Community & Management Company Members IMT NEWPORT COLONY 1166 Pointe Newport Terrace Cassellberry,Fl. 32707 476 Units

DOMAIN APARTMENTS 3100 Domain Circle Kissimmee, Fl. 34747 324 Units

SPRINGS AT TAPESTRY 2601 Pledge Road Kissimmee, Fl. 34741 240 Units

EIGHT AT EAST 3200 Innovation Walk Loop Orlando, Fl. 32828 264Units

THE PARK AT CAPRI 129 East Villa Capri Circle Deland Fl, 32724 224 Units

BAINBRIDGE CASSELLBERRY 3851 Granpine Way Cassellberry, Fl 32707 336 Units

DEBARTOLO DEVELOPMENT 4401 West Kennedy Blvd 3rd floor Tampa, FL. 33609

STATE PROPERTY MANAGEMENT, LLC P.O Box 470006 Celebration, Fl. 34747 50 Units

VESTECO REAL ESTATE MANAGEMENT SERVICES, INC 2000Village Lane C/O Winter Park Village Winter Park, Fl. 32792

VEVE AT CASTLE HILL 13600 Hartle Groves Pl Clermont, Fl. 34711 328 Units WESTWOOD PARK APARTMENTS 11037 Laguna Bay Drive Orlando,Fl. 32821 178 Units ANCORA APARTMENTS 10107 Ancora Circle Orlando, Fl. 32821 289 Units SOUTH OXFORD MANAGEMENT 3701 Danforth Drive West Jacksonville, Fl. 32224 ST. JOHNS LOFT 1840 Rinehart Road Sanford, Fl. 32771 175 Units

New Associate Members PROSCAPE INC. 285 East Oak Ridge Road Orlando, Fl 32809

Irrigation Repairs/Parts Landscaping/Lawn Maintenace/Consulting Lawn/Schrubs Spraying Plants/Planting Supplies Sprinkler Systems

WASTE HELPER 7250 Blair Drive • Orlando, Fl. 32818 Bulk Waste Removal Waste Removal Consulting Waste Recycling

REGAL PAINT 906 N. Orange Ave Orlando, Fl. 32801

Paint/ Paint Applicators/ Painting Supplies

GRACE HILL 3633 Wheeler Road #230 Augusta, GA 30909 Training/Education

ASSA ABLOY 4887 New Broad Street Apt 2018 Orlando, Fl. 32814

FAST SIGNS APOPKA/ ALTAMONTE 3030 E. Semoran Blvd. Suite 156 Apopka, Fl. 32703

Adervertising/Marketing Printing/Typesetting/ Graphic Arts Signs Signs/Flags/Banners

BIOHAZARD RESPONSE, INC. 1280 Seminola Boulevard Casselberry, Fl. 32718 Crime Scene Cleaning

Access Control/Door Hardware

AAGO’S MISSION STATEMENT To serve the membership by furthering the common interests of the multi-housing industry through education, legislative action, leadership development and the promotion of networking opportunities.

September Dinner Meeting Wednesday, September 13, 2017 6:00 pm until 8:00 pm $59 Members

Join us for an evening of learning with Alexandra Jackiw, President,Milhaus Management. Alex will illustrate how getting your team to give just one more degree can make the difference to obtaining exponential results!

Register online at www.aago.org

Apartments, Apartments, Everywhere!

By: Chip Tatum, Chief Executive Officer

I

t seems like whenever I’m meeting with folks about the apartment industry, including the cool kids like you who work in it, one of the first things they bring up is “they’re building apartments everywhere!” Yep, the sentiment seems to be that there is no way our market can absorb the ½ billion dollars worth of multifamily real estate currently under construction right, or the thousands of units in the pipeline in central Florida.

It’s not surprising that folks inside and outside of our industry

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would feel this way. With that said, the metro data compiled

by The National Apartment Association and The National Multi Housing Council projects that current pace of development isn’t even close enough to keep up with forecasted demand for apartments. In June, the greater Orlando area was one of fifty major metropolitan areas that was part of an ongoing major press blitz to promote the need for multifamily development.

The timing of the study could not be more timely. Local governments throughout central Florida are contemplating new mechanisms to promote the development, or inclusion, of “affordable housing.” A greater inventory of apartment units coming on line is sure to have a positive consumer impact on rents as the market becomes more competitive.

Stay tuned, and stay engaged! It’s an exciting time to be in the apartment industry. If you would like to see more cool information and statistics please visit www.weareapartments. com! In the meantime, if you have questions, suggestions, or want more information please do not hesitate to contact us.

METRO MULTIFAMILY DEMAND OVERVIEW

ORLANDO

Net in migrations fuel renter household growth, soon over 6 times the natural population growth. Renter households have strong incomes and a wide range of ages. Though rental stock is similar in age to other metros, the small 18% share of STAR units portends affordability issues. Strong economic prospects and annual increases in multifamily demand ahead.

Definitions on back

DEMAND RANKING

AFFORDABILITY

MF SUPPLY RESTRICTIONS

STAR* SHARE

2

149

3.5

18%

Rental Households by Income

Housing Stock by Tenure & Type

70,000

-

58,745

53,745

40,000

53,506

54,196

50,000

63,945

60,000

17,917 $15$25k

$25$35k

$35$50k

$50$75k

$75$100k

$100$150k

10,331

29,106

10,000

123,959

Renter Single

35,828 170,091

Renter 5+ units

Rent as a Percent of Household Income

5+ Unit Rental Stock by Year Built

160,000

-

120,000

14,579 40,551

19802000

80,000

under 15%

15%-20%

20%-25%

28,363

19401960

32,513

20,000

38,068

46,219

40,000

83,178

19601980

30,009

60,000

-

25%-30%

30%-35%

over 35%

2,517

before 1940

903

New Rental Households by Age Cohort 25-34

35-44

45-54

55-64

5+ Unit Apartment Demand Forecast

65+

not adjusted for type of rental

16.0 14.0 12.0

Thousands

15-24 18.0

400 350 300 250

10.0

200

8.0 6.0

150

4.0

100

2.0

50

0.0 2030

2029

2028

2027

2026

2025

2024

2023

2022

2021

2020

2019

2018

2017

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030

-

-2.0

2016

Thousands

10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000

20002010

100,000

26,327

Rental Households

since 2010

150,217

140,000

500,000

14,000

Renter 2-4 units

over $150k

400,000

6,936

Owner 2-4 units

20,000

300,000

442,612

Owner 5+ units

under $15k

200,000

Owner Single

30,000

-

100,000

Version 1

JULY/AUGUST 2017

11

Households by Age Cohort 120,000

Renter Owner

20,000 -

15-24

Renter

45-54

55-64

65-74

75-84

85+

Renter

400,000

Owner

160,000

Owner

350,000

140,000

300,000

120,000

2

3

4

5

6

7+

Employment Growth by Sector ('000s) -20

0

20

Mining Construction Manufacturing Trade & Transport Information Svcs Financial Svcs

Professional Svcs

40

60

80

111,564

70,924

50,000 -

1

6,850

3,973

20,000

100,000

7,691

40,000

150,000

21,450

65,349

44,154

99,300

99,574

200,000

234,897

250,000

100,000

0

35-44

450,000

180,000

60,000

25-34

Households by Ethnicity and Origin

Households by Occupants 200,000

80,000

20,508

36,908

28,027

40,000

57,641

60,000

9,583

80,000

84,277

99,510

100,000

5,037

ORLANDO page 2

White Alone

Black Alone

Asian Alone

Hispanic

Avg Annual Population Change (000's) 100

2010-2016 2017-2030

120

0

10

20

30

40

50

60

70

80

2000-2010 Natural Increase Net Migration 2010-2016 Natural Increase Net Migration

Education & Health

2016-2030

Leisure & Hospitality

Natural Increase

Government

Net Migration

RANKING and DEFINITIONS: METRO RANKING is the relative rank among 50 multifamily Metro markets based upon the average of HAS forecasted total Metro multifamily demand 2017-2030 and its percent of current Metro rental households, ranging from 1 (Dallas-Fort Worth) to 50 (Cleveland).

AFFORDABILITY INDEX is the ratio of median family income to the minimum income to qualify for purchase of a single-family home at the median existing home resale price under standard mortgage underwriting today, then multiplied by 100 to convert to a 100 point index (e.g., an index of 100 indicates that the median family income equals the qualifying income). This index ranges from 69.4 (San Jose) to 290.7 (Cleveland) with a Metro average of 178.0 MF SUPPLY RESTRICTIONS is an HAS composite of the Wharton Residential Land Use Restrictions Index and the Lacroix percent of available Metro land no t yet developed. This index ranges from 19.5 (Honolulu) to –6.0 (New Orleans) with a Metro average of 2.0.

STAR SHARE is that share of Metro rental housing stock with five or more units HAS qualified as *Second-Tier Affordable Rentals or those non-institutional sites of typically lower unit count, lower quality and greater age, a critical and ongoing multifamily supply component. Using CoStar® ratings of 1-5 for sites of five units or more, STAR is the lower ratings of 1-2. This share ranges from 61% (Los Angeles) to 17% (Austin) with a Metro average of 36%.

Multifamily Overview provided for NMHC/NAA by Hoyt Advisory Services (HAS) in collaboration with Dinn Focused Marketing and Whitegate Real Estate Advisors. All metrics are year-end 2016 data from the US Bureau of Census, CoStar®, CBRE Econometrics®, Moody’s Analytics®, ESRI® and other sources. Forecasts are modeled by the HAS team based upon the most current data available and are estimates subject to unforeseen changes in economic environment, capital markets, property markets and national or local policies and laws. All licenses, data, logos and publishing may only be used with permission. For more detailed analyses and multifamily market consulting, contact NMHC, NAA or the HAS team listed in the publication appendix.

Version 1

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Don’t be left in the dark!

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MSupplyHQ

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Call 866-630-6747 • Español 888-281-0255 Fax 866-631-6747 • supplyHQ.com

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Foundation

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Don’t wait any longer to email Dominica@AAGO.org and get signed up for the 2017 Summer Party Rock & Bowl for Charity. The deadline is approaching fast and soon will receive either a $75, $50 or $25 Gift Card. it will be too late to be a part of all the fun. Remember to come wearing the funniest There also$50 be aor 50/50 $CASH$! So far, Grail t-shirt for the contest, the winner will receive either a will $75, $25Raffle GiftforCard.

Management, Dalcor Companies, The Bainbridge Companies There will also be a 50/50 Raffle for $CASH$!LLC, Milestone Management, Royal American, ContraVest, So far, Management, Dalcor Companies, Camden The Bainbridge Companies on’tGrail wait any longer to email Dominica@AAGO.org and Carroll Managment areLLC, geared up for a great and get Management, signed up for the 2017 Summer bowling night to see who might be the Milestone Royal American, ContraVest, Camden and looking Carroll Party Rock Bowl forup Charity. highest Management Managment are& geared for aThe great bowling night looking to scoring see who might beTeam! the Don’t miss deadline is approaching fast and soon it will be out on this night of bowling and a chance to highest scoring Management Team! Don’t miss out on this night of bowling and a too late to be a part of all the fun. Remember to make a difference to the lives of those in need. chance to the make a difference the lives of thoseAllin need.goAll proceeds go to charity. come wearing funniest t-shirt for theto contest, the winner proceeds to charity.

D

Thank you to our King of Pins Sponsor!!

Food Sponsors

All Proceeds go to Charity.

Lane Sponsors Cupcake Sponsor Thursday, July 27 2017 Arbor Contract Carpets 407apartments 6:30—8:30 pm Grail Management ForRent.com (2 Lanes!)

Where: AMF Altamonte Lanes Funny T-Shirt Sponsor Dalcor Companies 280 Douglas Ave Sunbrite Outdoor Furniture CSC Service Works Cares

by Apartment Life Altamonte Springs FL 32714 Driveway Maintenance, Inc. What: $30 for Unlimited bowling during the event, shoe Five Star Claims Adjusting FastSigns Orlando Central (2 Lanes!) rental and snacks. Book a lane for a team of 6 bowlers for CAM Services & Repairs,LLC $180. Funny T-Shirt Contest with Gift Card Prizes. DeadThe Bainbridge Companies LLC Maintenance Supply Headquarters (2 Lanes!) line for registration is 07/17/2017. Come join in all the Pet and Playground Products fun!

H & F Constructions Services LLC

When:

Sponsorships Still Available If you want to sign up for a sponsorship or want to sign up to bowl, please contact: Dominica@aago.org Job Shadow Day, Another Great Option!

For the third year in a row, the Apartment Association of Greater Orlando (AAGO) and the AAGO Foundation, Inc. will partner with Goodwill of Central Florida, the City of Life Foundation, and Community Based Care of Central Florida to provide a hands -on job shadow experience for central Florida foster youth on Tuesday, July 25. Contact Desiree@aago.org for more details.

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THE KEY www.aago.org

Switch Electric LLC Milestone Management ContraVest (2 Lanes!)

Asphalt365 / Painting365

Apartment Industry Job Shadow Day

July 25, 2017 10 am - 4pm

For the third year in a row, the Apartment Association of Greater Orlando (AAGO) and the AAGO Foundation, Inc. will partner with the City of Life Foundation, and Community Based Care of Central Florida to provide a hands-on job shadow experience for central Florida foster youth on Tuesday, July 25th.

Local teens will spend the day at various AAGO member sites learning about the diverse and financially rewarding careers in the apartment industry. This annual event seeks to inspire teens transitioning out of the foster care system to explore career paths in the apartment industry that can lead to financial independence and professional success.

Who can participate?

All AAGO members who are willing to host a foster youth at their company for a job shadow opportunity.

How can your company sign up?

Contact Desiree Starr at 407-644-0539 x202 or via email at Desiree@AAGO.org

The mission of the foundation is to educate and empower the homeless, veterans reintegrating into the workforce/society, and teens aging out of foster care.

JULY/AUGUST 2017

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AAGO Advocacy at Work By: Amanda

Hoang

Public Affairs and Communications Consultant

The summer season is now upon us but that doesn’t mean AAGO Advocacy is taking a break from fighting for the apartment industry. Below is a brief summary of some of the action at the local, state, and federal level and how these issues impact AAGO members.

LOCAL: Energy efficiency is becoming a hot-button topic in all aspects of business development and operations, including the multifamily industry. In fact, many local governments around the country are seeking policies that require large scale properties to reduce their energy consumption or maximize their water efficiency. In addition to passing local ordinances related to this topic, some local governments are seeking to inspire healthy competition among large scale buildings to promote energy efficiency practices in their communities.

The competition is about to heat up right here in central Florida and we want to make sure you have all the details. The U.S. EPA ENERGY STAR program and the Central Florida Energy Efficiency Alliance (CFEEA) is launching an exciting event in Central Florida starting this summer. Building owners and managers across central Florida can participate in an energy, water, and waste reduction challenge from July 1st - December 31st, 2017. Buildings that choose to participate in this competition will enter to win awards and receive special recognition for their achievements.

For more information on this competition, please visit: www.usgbcflorida.org/Battle-of-the-Buildings-CF.

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STATE: The Florida Legislative session ended on May 8th after a showdown over the state budget. Below are a few victories the Florida Apartment Association (FAA) was pleased to see accomplished during the 2017 Session. If you have any questions about the policy priorities discussed below, please contact Courtney Barnard, FAA’s Government Affairs Director, via email at Courtney@FAAHQ.org.

• Passage of HB 21: The Florida Constitution requires property to be assessed at market value on January 1st of each year for ad valorem taxation. The assessments are used to calculate property taxes rates that are used to fund counties, municipalities, district school boards and special districts across the state. In 2008, Florida voters voted in favor of a constitutional amendment to limit the annual assessment increase for most non-homestead properties to 10 percent of the prior year assessed value.

The 10 percent cap passed by the 2008 amendment is set to expire on January 1, 2019. HB 21 proposes a constitutional amendment that would permanently retain the 10 percent cap on annual non-homestead property assessment increases. This proposed constitutional amendment requires the approval of 60 percent of Florida voters on the 2018 general election ballot. Apartment communities are non-homesteaded properties, which benefit from the 10 percent cap on tax increases. If the cap is not reauthorized by this constitutional amendment, yearly assessments could increase by an unforeseen amount for all multifamily properties.

• Affordable Housing Funds Prioritized in the State Budget: As you may know, FAA is part of the Sadowski Coalition. This coalition of organizations focuses on fighting for affordable housing program funding that benefits those in financial need, seniors, individuals

with disabilities and veterans. This year’s budget includes over $120 million in funding for affordable housing programs.

Florida’s affordable housing funds are derived from doc stamp taxes, which are collected on every real estate transaction made in the state. These funds are then dispensed by the state in the form of loans. The loans are used to build new affordable housing units and refurbish aging units. Funding for these initiatives is critical to increasing the inventory of affordable housing units across the state at a time when many local governments and Florida residents are concerned about rising rental rates.

NATIONAL: As you may remember from previous issues of the Key Magazine, the reauthorization of the National Flood Insurance Program (NFIP) is a top priority for the

National Apartment Association (NAA). This program is of importance to the apartment industry because the NFIP is often the only insurance coverage option available for multifamily properties in high-risk flood areas. This important program is set to expire on September 30, 2017 if it is not reauthorized by the U.S. Congress.

On May 12th, the House Financial Committee Republicans released a document summarizing their vision for NFIP reform. The Republican plan would provide a five-year reauthorization of the NFIP and better support the private flood insurance market by including the NAA/ NMHC-supported “Flood Insurance Market Parity and Modernization Act.” The NAA has expressed that it will continue to fight for the long-term reauthorization of the NFIP and track legislative developments related to the apartment industry in the U.S. Congress.

For more information regarding NAA’s work on this topic, please visit www.NAAHQ.org.

JULY/AUGUST 2017

17

And So It Was...

“Our 2017 Trade Show was held April 25 at the central Florida Fairgrounds. Over 1,100 Management and apartment community professionals mingled and made new business contacts. Attendees and exhibitors enjoyed getting into the “Reality TV” theme with costumes, themed booths and marketing campaigns.

At the close of the Trade Show, attendees cheered on as the attendees won cash prizes ranging from $250 to $1,000. In addition to these prizes, several suppliers hosted games and prize drawings at the 155 supplier exhibitors’ booths found throughout the Trade Show floor. This year’s show was a sweeping success for the both management professionals and exhibitors alike who made lasting business connections at the event. A special thanks to the AAGO’s Trade Show Committee for all their hard work and dedication in preparation for this year’s show.”

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JULY/AUGUST 2017

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JULY/AUGUST 2017

21

Thank you to

our 2017 Trade Show in review sponsor.

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JULY/AUGUST 2017

23

A Special Thank You to all of our 2017 Trade Show Exhibitors 407apartments Absolutely Amazing Refinishing.net Accelerated Waste Solutions | Junk Shot App Access Control Technologies, Inc. Admiral's Outdoor Furniture Affinity Waste Solutions AFR Furniture Rental Aire-Master of Metro Orlando All County Paving Alpha Risk Services, Inc. American Pest Management AMH Construction, Inc. Apartment Hunters Apartment Lease-Up Experts Apartment List Apartments.com ApartmentSuppliers.com Arbor Contract Carpet, Inc. ARD Distributors ASI Landscape Management Asphalt/Painting 365 BathArt Refinishing Baxter Restoration, LLC. BG Staffing BIO-ONE Buy & Sell FItness CallMaX CAM Services & Repairs LLC. Cares by Apartment Life Carpets & Blinds Beautiful, Inc Carroll Bradford Inc CertaPro Painters of Winter Park CFR Contracting, LLC Chadwell Supply City Recycling Group Coastal Reconstruction Group Inc. Cohen Construction Inc Competitive Edge Landscaping CORT Furniture Creative Multicare, Inc. Criste Construction, Inc. Critical InterventionServices CSC ServiceWorks Cutting Edge Carpet, Inc. D. Sink, Inc. DBK Inc Construction & Service Solutions Delta Faucet Company DMKoehn Landscaping

Duke Energy Edge 2 Edge Roofing Elite Pest Systems ET&T Distributors Inc Exercise Systems, Inc Ferran Services & Contracting Firetronics, LLC First Place Fitness Equipment Fitnessmith Fitrev Inc. Five Star Claims Adjusting Florida Apartment Association Flo-Tec Automation For Rent Media Solutions Fudge & Associates, Inc. G & H Carpet Care, Inc. Gator Cleaning & Restoration GDE Renovations LLC Golf & Electric Vehicles H & F Construction Services LLC HandyTrac Systems HD Supply HH Staffing Intellectual Design Inc Invisible Waste Services Jim Cary Painting Lapin Services Law Office of James I. Barron, III, P.A. Law Offices of Heist, Weisse & Wolk, P.A. LeaseTerm Solutions Leisure Creations Furniture Liberty Rent Guarantee Lifestyle Flooring, Inc. Maintenance Plus by Valet Waste Maintenance Supply Headquarters Marcone Supply Marietta Drapery & Window Coverings Co. Massey Services, Inc. Mid Florida Golf Cars Distributors, Inc. National Credit Systems, Inc. Oakhurst Signs On-Site Orlando Golf Cars Orlando Prestige Painting & Restoration Inc. OUC- The Reliable One Performance Roofing Pet and Playground Products PPG Paints

Precision Sidewalk Safety Corp Pro Maxima Strength & Conditioning Prospect Construction& Development Group Protective Systems Holdings, LLC Quality Restoration and Renovations, Inc. Quality Roofing, Inc. Quick Response Fire Protection Real Floors, Inc. Redi Carpet Sales of FL., Inc. Renovia RentPath Rezcor Rite Rug Flooring Roto Rooter Services Company Royal Landscape Nursery, Inc. Saxon Business Systems, Inc. ServiceMaster Plumbing Services Sherwin Williams Company (The) Signal 88 Security Skinner Waste Solutions, LLC. Sofitco Southeast Floors Southeastern Laundry Equipment Southern Aquatic Management, Inc. Southern Management System, Inc. Spies Pool, LLC Stratus Construction & Roofing Sunbrite Outdoor Furniture Switch Electric LLC The Lake Doctors Inc The Liberty Group THS National, LLC Tobacco Free Florida in Orange County Total Green Cleaning, Inc. TP Foam U.S.H.A.C. Valet Waste, Inc. Vermana vital signs of orlando inc Washco Laundry Equipment, Inc. Waste Management, Inc. Water Vendors By Us Watermark Restoration Wayne Auto Matic Fire Sprinklers WellKept WellTech Pest Solutions Wilmar Industries, Inc. Yellowstone Landscape

Learn the science of effective networking with central Florida’s leading management companies and supplier partners at this reverse Trade Show!

For more information on our Supplier Partners you can check them out at http://www.aagomarketplace.com/ 24

THE KEY www.aago.org

Golden Key Testimonials

It’s the most exciting time of the year... Golden Key Award Nomination season! We sat down with two of our previous winners, Homar Santiago, CAMT, with The Bainbridge Companies and Nikki Cannatelli with The Klein Company to talk about their Golden Key Awards experience. If you’re inspired to nominate a colleague for this year’s awards after you read Homar’s story, please visit www.GoldenKeyNominee.com for more information.

Amanda: What makes being nominated for the Golden Key Awards so special?

Amanda: What makes being nominated for the Golden Key Awards so special?

Homar: Being nominated is a confirmation that you have made a positive impact in the industry, especially on those whom you work side by side with on a daily basis. It also proves that applying the knowledge you’ve learned from attending classes will give you a better prospective of and appreciation for our industry.

Nikki - Recognition for a job well done by the industry and your peers

Amanda: What was your most memorable moment at awards ceremony and why?

Nikki - Last year when Darnell won, he was so excited he danced all the way to, across and down the stage holding his napkin the whole time. Honestly anytime one of my team members wins an individual award are my most favorite.

Homar: Winning my first Golden Key Award is the most memorable of all because I was nominated along with others that I hold in high regard and have the upmost respect for in our industry.

Amanda: What was your most memorable moment at awards ceremony and why?

Amanda: How does it feel to win a Golden Key Award?

Amanda: How does it feel to win a Golden Key Award?

Nikki - AMAZING!

Homar: It truly is an amazing feeling to receive a prestigious Golden Key Award. Hearing your name called when in the company of such high caliber and well respected individuals is very exciting and, if I could be honest, a bit emotional.

Amanda: What would you say to inspire others in the industry who would like to win a Golden Key Award?

Amanda: What would you say to inspire others in the industry who would like to win a Golden Key Award?

Nikki - Work hard, be professional and treat your team & residents with kindness and caring.

Have pride in who you are and what you do every day. Oh... and have fun doing it!

Homar: I would encourage everyone to continue to strive to be their best by increasing their knowledge of our industry through education and making themselves available for others to learn from. Humility has played a major role in my career in the industry. Therefore, be humble but know what your striving for and never give up.

JULY/AUGUST 2017

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JULY

OCTOBER

CAM

FAA Conference & Trade Show

Summer/Fall Schedule begins Thursday, July 27 9:00 am - 5:00 pm

Wednesday, September 11 Friday, September 13

.

Job Shadow Day

Golf Tournament Friday, September 27 8:30 am - 5:00 pm

Tuesday, July 25th 10:00 am - 4:00 pm

Thursday July 27th 6:30 pm- 8:30 pm

For more information on upcoming AAGO events please visit:

NOVEMBER

www.aago.org/events

Associate’s Breakfast

AUGUST

SEPTEMBER

Associate’s Breakfast

Associate’s Breakfast

Rock n’ Bowl

Wednesday, November 1 8:00 am - 9:00 am

“Thanks for Giving” Luncheon

Wednesday, August 2 8:00 am - 9:00 am

Wednesday, September 6 8:00 am - 9:00 am

CAMT

September Dinner Meeting “212 Degrees”

Fall Schedule begins Wednesday, August 16 8:30 am - 5:00 pm

Business Exchange Wednesday, August 23 3:00 pm - 8:00 pm

Wednesday, September 13 6:00 pm- 8:30 pm

Lease-A-Palooza

Thursday, September 14

Friday, November 10

11:00 am - 2:00 pm

DECEMBER Golden Key Awards Saturday, December 2

6:00 pm - 10:00 pm

10:00 am - 3:00 pm

Congratulations

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Manager

Ilia Wolf, CAM Lacey Hill, CAM

Certified Apartment Maintenance Technician Certified Apartment Portfolio Surpervisor

Carina Miles, CAS

Peter Gonzalez, CAMT Joshua Dolin, CAMT, CAMT JULY/AUGUST 2017

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MARKET BEAT Multi-Family Market Vital Signs

By MyRentComps.com

Apartment Sales & Gross Rent Multiplier With all of the multifamily transactions occurring in our local market we thought it might be fun to take a look at the statistics of properties constructed in the 1980’s during a 12 month period from 2nd Quarter AAGO, The Key 1st Magazine – Market Beat Inputcomparison’ – “Apartment Sales Gross Rent 2016 thru Quarter 201.ArticleFor s &sake weMultiplier” matched our June 2017 Article findings up against two neighboring markets in Florida.

Also, we By: MyRentComps wanted to show how these numbers can used to produce the “Gross With all of the multifamily transactions occurring in our local market we thought it might be fun to take a look at the statistics Multiple” of properties constructed in the 1980’s during a 12 month period from 2metric Quarter 2016 thru 1 Quarter 201.

Rent and how this very important is great when For comparison’s sake we matched our findings up against two neighboring markets in Florida. Also, we wanted to show how these numbers produce the “Gross Rent Multiple” and how this very important metric is great comparing valuecaninused ourto industry. nd

st

when comparing value in our industry.

"GRM" Gross

Rent

Multiplier 7.7

8.19

7.87

7.97

Q2 2016 -­‐ Q1 2017 Orlando Tampa Jacksonville 80's Vintage Apartment Sales Comparison

MSA

# Properties Sold Orlando 14 Tampa 22 Jacksonville 11 Totals/Avg 47

# Units Sold 3,353 5,325 3,320 11,998

Total Sales Volume $266,428,800 $485,025,000 $271,979,993 $1,023,433,793

Average Price Per Unit $79,460 $91,085 81,922 $85,300

Average Price Per SqFt $102.76 $115.82 $93.97 $106.61

Average Monthly Rent $860 $927 $ 868 $892

Help Us So We Can Continue To Help You For us to continue to provide our membership current statistical market information in this article, it requires all members go to the “Market Survey” tab at www.aago.org and log in weekly to update rents, occupancies and concession activity. The more often you participate in the AAGO Online Market Survey, the better and more detailed our reporting can become.

To Order The Central Florida AMSTR Call Monica at AAGO (407-644-0539 ext. 207) or email her at monica@aago.org

Source: Smith Equities Real Estate Investment Advisors & MyRentComps.com As the table shows, the three markets combined to eclipse the $1 Billion in total sales during the 12 months analyzed.

Orlando saw more properties and units sell than Jacksonville, but Jacksonville had a higher Total Sales Volume which translated to the higher price per unit sold. Both Orlando and Jacksonville trailed Tampa where 22 properties sold totaling more than 485 million changed hands during the one year study period.

As the table shows, the three markets combined to eclipse the $1 Billion in total sales during the 12 months analyzed. Orlando saw more properties and units“GRM” sell than Jacksonville, but Jacksonville had Importance of the Gross Rent Multiplier everyone in our industry is used to taking the sales price and dividing it by the Net Operating Income “NOI” to aSince higher Total Sales Volume which translated to the higher price per arrive at CAP rate, the comparison between multiple properties is accurate only if each management company/owner keeps their incomeBoth at marketOrlando levels and keeps the expenses within an industry range.Tampa Problems with that method unit sold. and Jacksonville trailed where 22 occur when you try and compare sales when all properties are not run efficiently or keeping up with market rents. properties sold totaling more than 485 million changed hands during Another tool that we find effective is comparing sales using a Gross Rent Multiplier which only takes in consideration the rents thatyear each property is able to achieve and it takes the expenses, and management’s ability to keep expenses the one study period. down, out of the equation.

The Gross Rent Multiplier avoids this issue since the effective rents are what the market is willing to pay for the

property/location. By taking the Price paid for theRent property Multiplier and dividing its annual gross rents, the Gross Rent Importance of the Gross “GRM” Multiplier is a better measuring tool for comparison purposes.

Since everyone industry is price, used to taking sales price and NOI & GRM fact: a lower in Cap our Rate results in a higher but when using GRM,the the higher GRM will result in a higher price. dividing it by the Net Operating Income “NOI” to arrive at CAP rate, Help Us So We Can Continue To Help You the between multiple properties is accurate onlyit ifrequires each For uscomparison to continue to provide our membership current statistical market information in this article, all members go to the “Market Survey” tab at www.aago.org and log in weekly to update rents, occupancies and management company/owner income at better market concession activity. The more often you participate inkeeps the AAGOtheir Online Market Survey, the and morelevels detailed our reporting can become. and keeps the expenses within an industry range. Problems with that To Order Theoccur Central Florida AMSTR method when you try and compare sales when all properties Call Monica at AAGO (407-644-0539 ext. 207) or email her at mailto:(monica@aago.org) are not run efficiently or keeping up with market rents.

Another tool that we find effective is comparing sales using a Gross Rent Multiplier which only takes in consideration the rents that each property is able to achieve and it takes the expenses, and management’s ability to keep expenses down, out of the equation.

The Gross Rent Multiplier avoids this issue since the effective rents are what the market is willing to pay for the property/location. By taking the Price paid for the property and dividing its annual gross rents, the Gross Rent Multiplier is a better measuring tool for comparison purposes.

NOI & GRM fact: a lower Cap Rate results in a higher price, but when using GRM, the higher GRM will result in a higher price.

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THE KEY www.aago.org

AAGO Foundation Gold Tournament Friday, October 27th at Shingle Creek Proceeds from this Golf Tournament will benefit those in need through the AAGO Foundation Charity Partners.

Registration begins at 7:15 am Registration ends 7:45am (15min prior to Tee off Time)

AM Shotgun Tee Off Time is at 8:00am

Contact Dominica at dominica@aago.org for more info

Professional Designations 2017 Course Schedule

Take the NALP online! www.naahq.org/learn/education/national-apartment-leasing-professional/nalponline **must have a minimum of 6 months of onsite property management experience;

The National Apartment Leasing Professional will enhance your NOI through improved customer service skills, closing ratios, marketing techniques, and legal knowledge.

CAM Fall Series      

July 27 August 10 August 24 September 21 September 28 October 19

Achieve the nation’s most prestigious designation for apartment mangers. Become a Certified Apartment Manager!

CAMT Fall Series      

August 16 September 15 October 17 October 25 November 8 November 15

The Certified Apartment Maintenance Technician designation provides you with skills and knowledge to service your apartment community with ease and expertise.

     

July 27 August 10 August 24 September 21 September 28 October 19

The Certified Apartment Supplier designation is an opportunity for suppliers to experience the everyday challenges that face the multifamily industry.

To register or for more information, please visit www.aago.org

APARTMENT ASSOCIATION OF GREATER ORLANDO PRESENTS:

2008~2017

#WeAreAAGO

GOLDEN KEY AWARDS N O M I N AT I O N P R O C E S S To submit a nomination, simply log onto www.goldenkeynominee.com and complete one form for each nomination.

There is no limit to the number of entries in a category.

All members of AAGO are eligible to enter.

Each nomination must be submitted with the following: jpeg photo; summary of accomplishments; letter (s) of recommendation; entry fee of $25 for Individual Award or $25 Team/Property Award based on Community Size: Small (0-250 Units) Medium (251-399 Units) Large (400+ Units)

Individual Achievement Awards

Team/Property Awards

Maintenance Supervisor of the Year

Community of the Year

Property Manager of the Year

Best Lease-Up Community of the Year

Assistant Manager of the Year

Service Team of the Year

Leasing Manager of the Year Service Tech of the Year Porter/Grounds Keeper of the Year Mgmt. Company Executive of the Year

Affordable Community of the Year Luxury Community of the Year Renovated Community of the Year

Mgmt. Company Rookie of the Year

Student Housing Community of the Year

Leasing Consultant of the Year

Best Curb Appeal

Regional Supervisor of the Year

Best Social Media Campaign

Housekeeper of the Year Corporate Support Person of the Year

Interior Design: Clubhouse, Model, Leasing Office

Account Executive of the Year (Supplier)

Best Marketing Campaign

Supplier Company Rookie of the Year

Supplier Company of the Year

#WeAreAAGO

2008~2017

GOLDEN KEY AWARDS Save the Date !

6:oo p.m.

Saturday, December 2nd, 2017 Hilton Orlando International Drive

Online nominations now open www.goldenkeynominee.com

Log on to www.aago.org today !

AAGO’S 9TH ANNUAL

“Find a mask and wear it well. Hide your identity until the bell.

Can you do it... or will you tell?”

HEADLINER

“Unmasking your leasing potential”

Alexandra Jackiw President of Milhaus

Church Street Ballroom 225 S Garland Avenue Orlando, Florida 32801 SEPTEMBER 14, 2017 10:00a.m. to 4:00 p.m 32

REGISTER TODAY Email Cynthia@aago.org THE KEY www.aago.org

PHOTO BOOTH provided by CRISTE CO SNACKS & REFRESHMENTS provid

Early Bird Pricing Until June 30 $99 for APASS $119 for Members

ONSTRUCTION ded by IWS

Attend our all new S

E

S

S

I

O

N

S

FEATURING Mark Howell

Dana Pate

Speaker/Consultant

Matrix Residential

Eric Clark

Geyson Rosario

Greystar

Southwest Airlines

Maria Filippone Peak Student Housing

Charity Ann Zierten

BG Multifamily

Russ Webb

Georgia Apartment Association

PRESENTING SPONSORS

EVENT SPONSORS

Master of Ceremonies Pete Regules CORT

Apartment Lease Up Experts Zillow Group ForRent.com CoStar Valet Living RealPage, Inc. JULY/AUGUST 2017

33

And So It Was...

May Dinner

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THE KEY www.aago.org

JULY/AUGUST 2017

35

A KEY TO YOUR SUCCESS

CPO-Certified Pool Operator in Daytona Thursday & Friday, July 13-14, 2017 8:00 am– 5:00 pm With Vann Flippen 6 CEC’s Registration begins at 7:30 am

According to Florida Law 64E-9.018: An Individual who services a public pool by maintaining the cleanliness, water quality and chemical balance of public pools shall be certified. To be certified an individual must demonstrate knowledge of public pools…(and) shall attend a training course of national recognition that is approved by the department of at least 16 hours in length and shall pass a test acceptable to the department. $279 FOR APASS SUBSCRIBERS $299 Members / $399 Non-Members

Maintenance For Managers Friday, July 21, 2017 9:00am—12:00pm

With Natalie Gretzinger & Homar Santiago 3 CEC’s Get the “Nuts and Bolts’ of how the maintenance team operates so that your community can run at optimum performance!

In this informative session, you will learn: • Maintenance basics that every manager should know • Communication tips for a successful partnership • How to “speak the same language” • Improves productivity • Improves morale • Retains top performers • Avoid wrongful termination!

Free for APASS Subscribers $79 Members / $109 Non-Member Breakfast is sponsored by The Liberty Group

Marketing to the Generations Introduction to the Apartment Industry Tuesday, July 18, 2017 9:00 AM - 12:00 PM With Desiree Starr, AAGO 3 CEC’s

In this informative session, you will learn: • Basics about the Apartment Industry • Vital key terms • Various jobs within the industry • How to find a job within our industry • What do you need in order to be hired?

• Training and educational opportunities • Networking opportunities / committees / dinner meetings / LIVE events, etc.

This class is FREE! Thanks to the generosity of AAGO Foundation, Inc. Breakfast is sponsored by The Liberty Group

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THE KEY www.aago.org

Friday, July 28, 2017 9:00 am– 12:00 pm

With Desiree Starr, AAGO & Sydney Jamieson, 407apartments 3 CEC’s Learn how to break through these GAPS to market to your target audience…

In this informative session, you will learn: • Identify & develop marketing strategies for your key market demographic • Learn how to communicate effectively your marketing message to these genera-tions.

• Create diverse advertisements to hit on the “hot buttons” of Baby Boomers, Gen X, and Gen Y • Gain a better understanding why Gen Y is the generation with all the power, but Generation Z has the influence!

Free for APASS Subscribers $79 Members / $109 Non-Members Breakfast is sponsored by 407apartments

AAGO Member Orientation Friday, August 4, 2017 9:00am—11:00am With Desiree Starr & Monica Ramsey, AAGO 2 CEC’s

Are you a new member to The Apartment Association of Greater Orlando? Are you looking for ways to get involved?

Do you want to know the secrets to making your membership work for YOU? Desiree and Monica will guide you through: • How/When to network • Maximizing your presence through sponsorships • Committee Engagement • Learning about AAGO Leadership • And much much more!

This class is FREE! Breakfast is sponsored by

Landlord Tenant Law Friday, August 18, 2017 9:00am—12:00pm With James Barron 3 CEC’s

Want to know how to get the real “LEGAL EDGE” over your residents?

Reduce evictions and legal problems? Learn how to navigate the legal streets of Land-lord and Tenant Law in this comprehensive seminar facilitated by landlord tenant legal expert, James Barron.

Free for APASS Subscribers $89 Members / $109 Non-Members Breakfast is sponsored by 407apartments

EPA CERTIFICATION in Volusia County Gang Awareness Friday, August 11, 2017 9:00am — 12:00pm

With Officer Derwin Bradley, Orlando Police Department 3 CEC’s In this seminar, you will learn: • What is a gang?

• How do I identify if a gang is on my property?

• What are some local gangs I should be aware of?

• Are there any current trends regarding gangs that I should be aware of?

• If I find drugs, does that mean I have gangs?

• And much, much more!

Free for APASS Subscribers $79 Members / $109 Non-Members

Tuesday, August 29, 2017 8:30am— 5:00pm

With Vann Flippen, Chadwell Supply 6 CEC’s Registration begins at 8:00 am The Federal Clean Air Act, Section 608, requires that persons who services, main-tain, repair or dispose of appliances and equipment that contain regulated refriger-ants be certified in proper refrigerant handling techniques. The EPA has also placed a sales restriction on refrigerants, limiting the sale of regulated refrigerants to certi-fied technicians only.

Technicians who violate the Clean Air Act provisions may be fined, lose their certification, and may be required to appear in Federal Court

$135 for APASS subscribers/ $149 member $199 non-member/ Retests $95

JULY/AUGUST JULY/AUGUST2015 2017

3737

Leadership Development Program All classes are from 9:00—5:00 Registration begins at 8:30 am

Are you interested in improving your leadership skills?

Would you like to help change your organization from good to great?

Do you want to add to your supervisory toolbox?

The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist.

2017 CAM SCHEDULE

All classes are from 9:00—5:00.

Registration begins at 8:30 am

The Certified Apartment Manager (CAM) is a vital link between the resident and the community owners and investors.

CAM Modules: July 20 - Resident Experience BRAND NEW COURSE MATERIAL!!!!!

Program Requirements: CAM candidates must complete the following requirements to obtain the CAM designation: • a minimum of 12 months of onsite property management experience; • successfully completed CAM coursework meet all examination requirements within 12 months of declaring candidacy for CAM

$949 Member $849 for APASS Subscribers $1,249 Non-Member

July 14th - Leadership Applications: Ethics, Counseling and Performance Appraisals August 11th - Listening Leadership September 15th - Leadership “Speak” October 20th - ”Going from Led to Lead”

This class is sponsored by Pet & Playground, DBK Construction, 407apartments, CORT, Affinity Waste Solutions

In order to apply for the program, candidates must have one of the following: CAM, CAS, CAMT, ARM, CAPS and or be a supervisor of a team of 3 or more for 24 months.

$999 Members/$899 for APASS

2017 CAMT SCHEDULE

All classes are from 9:00—5:00.

Registration begins at 8:30 am

Earn your Certificate for Apartment Maintenance Technicians and advance your career in apartment maintenance. NAAEI developed the CAMT program to provide the knowledge and tools necessary to run a costeffective maintenance program.

Are you an APASS subscriber?

If you are, you know that you have access to all APASS qualifying classes for FREE!!! Whenever you see “NO BRAINER”, you know that this is an APASS qualifying class.

APASS Subscribers also enjoy a 10% discount on certification and designation courses. If you are not, why aren’t you? It’s a NO BRAINER! You get unlimited seminars and workshops for an entire on-site team for the cost of one seminar! For just $69 per month, APASS can improve productivity, sharpen skills and reduce potential liabilities by millions! Ask me how to get one month FREE!

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THE KEY www.aago.org

Whether you are a new or experienced maintenance technician, you can improve your: • Management of Preventive Maintenance • Accuracy of Diagnosis of Maintenance Issues • Ability to Make Cost-Effective Repair/Replacement Decisions CAMT Modules: July 19 – Appliance Repair *Effective July 1, 2016, individuals performing water heater and AC repairs (NOT including replacement) where parts cost no more than $1,000 must be Certified Apartment Maintenance Technicians (CAMTs). *

$799 for APASS Subscribers $899 Member / $999 Non-Member

JULY/AUGUST MAY/JUNE2015 2017

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THE KEY YELLOW PAGES ACCESS CONTROL SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Assa Abloy .......................................... 407-592-4045 Barcode Automation, Inc............................ 407-327-2177 Complete Access Control of Central Florida, Inc. ................................ 407-381-3995 Spot Industries, Inc................................... 407-468-7784 VingCard Elsafe ........................................ 214-789-5340

ADVERTISING/MARKETING World Advertising of floridA advertising specialties • 813/835-9500 Promotional items • Clothing • inCentives

407apartments ......................................... 407-505-4332 American Heritage Press ........................... 407-679-2000 apt.supplier.com ....................................... 407-677-8075 Apartment Finder Magazine ..............407-894-3847 X 120 Apartment List .......................................... 336-706-4854 Apartment Postcard ................................. 321-536-4926 Apartmentjobs.com ................................... 877-682-6200 Apartments.com ....................................... 813-504-0507 Blue Book (The) ........................................ 800-431-2584 Apartment Lease-Up Experts. .................... 305-502-7888 D. Sink, Inc. .............................................. 407-474-8274 Fast Signs ................................................ 407-774-0003 Fast Signs Apopka/Altamonte ................... 407-774-0003 For Rent Media Solutions........................... 800-882-5659 National Efficiency Systems Inc .................. 877-769-2334 Modern Message, LCC .............................. 214-802-4240 Multifamily Exclusive ................................. 407-366-4444 Prestige Management Group Solutions, LLC... 888-808-4044 RentPath .................................................. 407-888-0745 realtor.com ............................................... 805-557-2942 Rent.com ................................................. 310-828-8866 Ryan Austin Design ................................... 404-600-5614 Welcome Basket (The)............................... 386-279-7536 World Advertising of Florida ....................... 813-835-9500

AIR CONDITIONING All Elements Energy .................................. 407-260-1539 ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 BranamJames Construction Inc.................. 352-530-2232 BST-Armorcon .......................................... 407-999-5054 Ferran ...................................................... 407-422-3531 Home Depot (The) ..................................... 407-417-0252 HD Supply ................................................ 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Natural Air Energy ..................................... 863-679-2665 RezCor ..................................................... 800-678-0023 Triangle Construction ................................ 407-846-8274 US Heating and Air Conditioning, Inc........... 407-774-9850

AIR CONDITIONING/FILTERS/FILTER MATERIALS ISS Supply, LLC ........................................ 407-296-5211 Marcone Supply........................................ 407-422-8381 Natural Air Energy ..................................... 863-679-2665 RezCor ..................................................... 800-678-0023

AIR QUALITY SERVICE/INDOOR Air Quality Assessors .....................................407-233-0493 Criste Construction, Inc ............................. 407-324-2222 ECS ......................................................... 407-859-8378 Healthy Home Environmental Services, LLC .....407-273-9387 Natural Air Energy ..................................... 863-679-2665

ANIMAL/WILDLIFE REMOVAL Urban Jungle Wildlife Removal ................... 321-438-4294

APPLIANCES Appliance Warehouse................................ 407-782-9380 ARD Distributors, Inc ......800-282-3377 or 800-654-7721 Azuma Leasing ......................................... 800-707-1188 Chadwell Supply ...................................... 888-341-2423 Coin-O-Matic............................................ 800-642-9525 Commercial Laundries of West Florida, Inc.. 800-876-1477 HD Supply ............................................... 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Lowe’s Companies .................................... 336-232-4816 MFS Supply .............................................. 440-248-5300 RezCor ..................................................... 800-678-0023

ASPHALT PAVING/REPAIRS All County Pavement Management Solutions an M&M Asphalt Co ................. 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Atlantic Southern Paving and Sealcoating ... 954-591-3971

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THE KEY www.aago.org

Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Driveway Maintenance, Inc ........................ 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Seminole Asphalt Paving ........................... 407-323-0111 Sunray Paving and Construction ................ 407-202-0716

ATTORNEY/COURT SERVICES lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP ............................ 407-422-2454 Law Office of James I. Barron, III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC............................... 407-792-5659

AUTOMATIC ACCESS SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Royce Integrated Solutions ........................ 843-421-0699

AWNINGS sunbrite outdoor furniture • 407.294.9041 new awnings • Custom Cabanas • awning Canvas rePlaCement

Awnclean ................................................. 813-258-9344 Maxter Building Maintenance Inc. .............. 407-990-2910 Sunbrite Outdoor Furniture .............................407-294-9041

BACKFLOW TESTING & REPAIR AmericAn bAckfloW & fire services, llc 877-393-5544

We Specialize in Testing, Repairing, Rebuilding & Replacing Backflow Devices

Advantage Integration Technology .......... 407-816-9101 American Backflow & Fire Services, LLC. 877-393-5544 Coastal Backflow, LLC ........................... 386-837-2027 Fire and Life Safety America .................. 407-688-1949 Firetronics, Inc. ..................................... 407-774-6900 Harvey Baker Plumbing, Inc ................... 407-859-3572 Reliance Plumbing ................................ 407-831-4459 Roto Rooter .......................................... 407-855-7900 Service Master Plumbing Services ......... 407-671-6494 Unifour Fire & Safety ............................. 813-283-1801

BASKETBALL/SPORTS EQUIPMENT Korkat Inc................................................. 770-214-9322

BATHTUB REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 BathArt Refinishing ................................... 407-952-0958 Bathtub Reglazing Specialist, Inc................ 407-284-2172 ELG Property Solutions .............................. 407-791-2991 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704 Surface-Tech, LLC ................................... 727-522-0282

BLINDS/DRAPERIES SALES/INSTALLATION Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Marietta Drapery & Window Coverings Co. ........................................ 800-852-8769 RezCor ..................................................... 800-678-0023

BULK WASTE REMOVAL Prestige Management Group Solutions, LLC... 888-808-4044 Waste Management .................................. 407-687-5079 Waste Helper ..................................................407-990-3943

CABINET/KITCHEN/BATH/DOORS intellectuAl design, inc.

407-847-2330 Painting - Cabinets - remodeling

Absolutely Amazing Refinishing, Inc............ 407-444-9000 Artisian Refinishing ................................... 407-952-7241 Assa Abloy ................................................ 407-592-4045 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Custom Klosets and Cabinets .................... 813-246-4806

Go Builders................................................ 407-786-2171 Intellectual Design, Inc............................... 407-847-2330 Kitchen Solvers of Orlando......................... 407-603-1945 MFS Supply .............................................. 440-248-5300 Spraggins, Inc .......................................... 407-295-4150 Surface-Tech, LLC ................................... 727-522-0282 Wilsonart International............................... 407-363-7121 Xtreme Mats LLC. ..................................... 407-392-0960

CAMERAS/CCTV A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Critical Intervention Services ...................... 407-408-6431

CAR WASH/COIN OPERATED/VAC & WATER MACHINES Davis Air-Vac & Carwash, Inc. .................... 407-673-2777

CARPENTRY & REFURBISHING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 AMH Construction, Inc............................... 407-408-1822 BranamJames Construction Inc.................. 352-530-2232 InfoTycoon .................................... 404-267-1506 ext 718 Jim Cary Painting...................................... 407-468-6057 Renovia . .................................................. 866-271-2148 Statewide Construction ............................ 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

CARPET CLEANING SERVICES g & h cArPet cAre, inc.

407/671-7877 honesty

Quality

serviCe

Arahull Services, Inc.................................. 954-850-1480 Bestway Care Carpet Cleaning ................... 407-854-5331 Carpet Valle, Inc. ....................................... 407-889-7111 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 JIM Property Services, LLC ........................ 888-222-6013 Sanctify . .................................................. 407-733-1607 SERVPRO of Winter Park. .......................... 407-678-5391 Total Green Cleaning, Inc. .......................... 407-413-5561 Undisputed Steamer.................................. 407-927-2917

CARPET DYEING Bestway Care Carpet Cleaning ................... 407-854-5331 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 Undisputed Steamer.................................. 407-927-2917

CARPET SALES/INSTALLATION cArPet & blinds beAutiful, inc.

407-578-6000 “Flooring Central Florida sinCe 1981”

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

Arbor Contract Carpet ............................... 407-438-1129 Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Cask Industries . ....................................... 904-451-0461 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors, Inc................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Spraggins, Inc .......................................... 407-295-4150

CATERER Help-A-Host ............................................. 407-629-1838

CHEMICALS/SUPPLIES/CLEANING Chromate Industrial Corp ........................... 407-340-1565 HD Supply ................................................ 407-232-0097 RezCor ..................................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Unifirst Corporation .................................. 407-667-9300

CLEANING SERVICES Awnclean ................................................. 813-258-9344 Globiserv, Inc. ........................................... 407-341-7651 Hydroswift Cleaning Inc. ............................ 407-568-9096

THE KEY YELLOW PAGES Maxter Building Maintenance Inc. .............. 407-990-2910 One Stop Resources, LLC .......................... 407-615-7805 Prestige Management Group Solutions, LLC... 888-808-4044 Sanctify . .................................................. 407-733-1607 Sparkling Clean ........................................ 407-247-0333 Total Green Cleaning, Inc. .......................... 407-413-5561

CLOSETS Custom Klosets and Cabinets .................... 813-246-4806

CLOTHING RECYCLING City Recycling Group, LLC ......................... 813-377-5900 Goodwill Industries of Central Florida.......... 407-233-8096

COIN OPERATED LAUNDRY EQUIPMENT csc serviceWorks – lAundrY room solutions 800/432-1541 eXt 50512 Credit & smart-Card/Coin oPerated laundry eQuiPment

ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 Aaxon Laundry Systems ............................ 954-772-7100 CSC Service Works ................... 800-432-1541 ext 50534 Coin-O-Matic ................................................800-642-9525 Commercial Laundries of West Florida, Inc. .....800-876-1477 Washco Laundry Equipment, Inc. ....................800-342-9683

COMPACTOR RENTALS Waste Management .................................. 407-687-5079 Waste Pro of Florida .................................. 321-377-5391

COMPUTER SOFTWARE/HARDWARE BuildingLink.com ...................................... 407-529-6063 CoreLogic SafeRent .................................. 800-877-1223 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 R.A. Cassel & Associates ........................... 407-599-5890 RealPage Inc ............................................ 972-820-3015 Yardi Systems, Inc..................................... 407-921-8526

CONCESSION SUPPLIES/POPCORN/COOKIES/ BELGIAN WAFFLES Gold Medal Products ................................. 407-970-3844

CONCRETE COATINGS/POOL DECKS/ENTRIES Artisian Refinishing................................ 407-952-7241 Awnclean.............................................. 813-258-9344 Behr Paint Corporation .......................... 407-341-2759 Porter/PPG Paints ................................. 407-947-8570 Shayne Systems, Inc. ............................ 407-299-2552

CONSTRUCTION AAPCO Florida-A Division of AAPCO Group.... 800-728-2690 All Terrain Tractor Service, Inc ................ 386-218-6969 Allsouth Renovations, Inc. ...................... 888-323-8601 AMH Construction, Inc. .......................... 407-408-1822 Arteek Supply & Design LLC. ................. 407-406-0900 Badwater Beaver Constuction ................ 407-709-0651 Camp Construction Services .................. 813-622-6610 CMSBUSH, Inc. ..................................... 407-316-8544 Coastal Reconstruction Group ................ 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc. ................. 386-860-2050 ECS ...................................................... 407-859-8378 Global Roofing, LLC ............................... 407-732-7911 Gulf Western Roofing ............................. 321-443-8096 Harrison Brown Construction.................. 407-637-2985 Head Consulting Services ...................... 407-256-9363 JIM Property Services, LLC .................... 888-222-6013 Mohawk Industries ............................... 800-266-4295 Ox-Built Construction, LLC ..................... 770-485-3698 Paramount Drywall, Inc. ......................... 305-828-4757 Peak Contractors Inc. ........................... 813-241-7069 Quality Restoration & Renovations .......... 813-517-1555 Solidway Construction, Inc. .................... 407-383-5609 Stratus Construction & Roofing .............. 407-625-5866 SWET Construction Group...................... 321-594-5569 Watermark Restoration .......................... 770-853-8641 ZMG Construction ................................. 407-865-5771

CONSTRUCTION CONSULTANT Broadband Consulting Group ..................... 407-342-0186 Central Florida Residential Contracting LLC ......813-324-5502 CMSBUSH, Inc. ......................................... 407-316-8544 Prospect Construction & Development Group, LLC. ....407-502-2939 Zee’s Roofing and Construction, Inc. .......... 407-875-2225

COUNTER REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762

Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

CREDIT CARD MERCHANT SERVICES Integrated Merchant Services .................... 305-633-6303

CREDIT/COLLECTION INFORMATION Core Logic SafeRent ................................. 800-877-1223 First Advantage ......................................... 800-590-8535 Leading Edge Solutions, LLC ..................... 407-708-1901 Monument Adjustment Bureau .................. 407-308-3999 National Credit Systems ............................ 800-530-0676 On-Site.com ............................................. 407-370-4648 RentDebt Automated Collections, LLC ........ 800-467-2316 RentPaidOnline ......................................... 904-599-2794 Resident Check......................................... 800-491-2580 Southern Management .............................. 800-229-4531 TransUnion ............................................... 312-985-2226

CRIME SCENE CLEANING Accident Cleaners ..................................... 407-438-9699 Baxter Restoration .................................... 407-423-5553 Biohazard Response, Inc. .......................... 407-862-5552

CURB REPAIR/PAINTING All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Concrete Sidewalk Repair, LLC................... 855-255-3935 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Professional Debt Mediation ...................... 888-676-9873 Shayne Systems ....................................... 407-299-2552 Sunray Paving and Construction ................ 407-202-0716

ELECTRICAL SUPPLIES/SERVICES Criste Construction, Inc ............................. 407-324-2222 Home Depot (The) ..................................... 407-417-0252 Ferran ...................................................... 407-422-3531 Orlando Utilities Commission ..................... 407-434-2248 RezCor ..................................................... 800-678-0023 Switch Electric LLC ................................... 800-929-5035 Wilmar Industries ...................................... 954-815-0800

ELECTRONIC PAYMENT SERVICE RentPaidOnline ......................................... 904-599-2794

ENERGY CONSERVATION All Elements Energy .................................. 407-260-1539 AUM ........................................................ 800-418-5393 Chromate Industrial Corp ........................... 407-340-1565 Duke Energy ............................................. 866-843-6546 Energy Management Systems, Inc. ..... 800-965-9642 ext 403 Minol........................................................ 972-386-6611 Orlando Utilities Commission ..................... 407-434-2248

ENTERTAINMENT Aarrow Sign Spinners................................ 301-221-4752 Don’t Stop Believing Entertainment, Inc ...... 404-840-4484 Gold Medal Products ...................................407-9703844

EVICTIONS lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Kelley & Grant, PA ..................................... 561-672-1161 Law Offices of James I Barron III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Renters Reference Services, Inc. ................ 904-800-2288 Warren & Skaggs, PLLC ............................ 407-792-5659

EXERCISE EQUIPMENT Buy & Sell Fitness. .................................... 800-900-0526 Exercise Systems, Inc................................ 407-996-8890 Fitnesmith ................................................ 561-529-5590 First Place Fitness Equipment .................... 904-998-0738 Korkat Inc................................................. 770-214-9322 Pet and Playground Products ..................... 334-318-5448 ProMaxima Strength & Conditioning ........... 407-429-9972 Sofitco ..................................................... 904-521-8775

EXTERMINATORS All Florida Pest Control .............................. 407-385-2190 American Pest Management...................... 727-321-6881 A.R.T. Pest Control Services Inc. ................ 888-926-6488

Elite Pest Systems .................................... 407-331-0030 Florida Pest Control................................... 407-896-6601 Massey Services ....................................... 407-645-2500 Prevail Pest Control ................................... 800-432-6547 Sterling Pest Control, Inc. .......................... 407-277-7378 Urban Jungle Wildlife Removal ................... 321-438-4294 ValleyCrest Landscape Maintenance .......... 407-702-4929

FENCING A. C. T. Access Control Technologies, Inc. 407-422-8850 Complete Access Control of Central Florida, Inc. ........................................ 407-381-3995 Memoreyes........................................... 770-989-1776 Royce Integrated Solutions..................... 843-421-0699

FINANCING Elevation Financial Group, LLC ................... 407-215-1353

FIRE ALARM CERTIFICATION AND CONSULTING Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers ................ 321-332-4599

FIRE ALARM INSTALLATION, MONITORING\SERVICE Academy Fire Life Safety ........................... 714-402-6334 Advantage Integration Technology .............. 407-816-9101 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE EXTINGUISHERS Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 MFS Supply .............................................. 440-248-5300 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE RESTORATION Behr Paint Corporation .............................. 407-341-2759 Bestway Care Carpet Cleaning ................... 407-854-5331 Coastal Reconstruction Group .................... 407-644-1800 Cohen Construction Inc ............................. 386-848-4562 Criste Construction, Inc ............................. 407-324-2222 Fire and Life Safety America ...................... 407-688-1949 Ox-Built Construction, LLC......................... 770-485-3698 Quality Restoration & Renovations .............. 813-517-1555 Quick Response Fire Protection ................. 407-469-2134 Recromax ................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391 Statewide Construction ............................. 407-282-2809 Watermark Restoration.............................. 770-853-8641

FIRE SPRINKLER INSTALLATION/INSPECTION/ BACKFLOW/HYDRANTS American Backflow & Fire Services, LLC .... 877-393-5544 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Quick Response Fire Protection ................. 407-469-2134 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494 Unifour Fire & Safety ................................. 813-283-1801

FLOOR COVERING

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

Arbor Contract Carpet .............................. 407-438-1129 Carpet & Blinds Beautiful........................... 407-578-6000 Chadwell Supply ....................................... 888-341-2423 Commercial Flooring Distributors ............... 386-668-0121 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors......................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Mohawk Industries ................................... 800-266-4295 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-466-1523

THE KEY YELLOW PAGES R.A. Cassel & Associates ........................... 407-599-5890

Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Turnz, LLC ................................................ 407-770-2200

INTERIOR DESIGN Kay Green Design, Inc. .............................. 407-246-7155 Koncept Design Studio .............................. 404-888-0198

FOUNTAINS/SALES & SERVICE Vermana .................................................. 888-599-2477

IRRIGATION REPAIRS/PARTS

FURNITURE/HOUSEWARES SALES/LEASING

American Backflow Testing ........................ 877-393-5544 Blades Of Green ....................................... 813-546-7270 B&M Landscape Concepts......................... 407-677-7799 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc.. ................... 904-716-0683 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Innovations Design Group .......................... 407-440-3574 Landscape Design Group, Inc .................... 407-359-4332 Luke Brothers Landscape Services...... 727-937-6448 ext 2045 Proscape Inc............................................. 407-438-7442 Reliance Plumbing .................................... 407-831-4459 Servello & Son, Inc. ................................... 386-753-1100 Service Master Plumbing Services ............. 407-671-6494 US Lawns of Orlando................................. 407-412-8266

Admiral’s Casual Furniture......................... 800-999-2589 AFR Furniture Rental ................................. 407-608-5141 Cort ......................................................... 407-678-2677 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Southern Furniture Leasing........................ 407-867-7347 Sunbrite Outdoor Furniture ........................ 407-294-9041

GENERAL CONTRACTORS AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 AMH Construction, Inc............................... 407-408-1822 Allsouth Renovations, Inc. .......................... 888-323-8601 BranamJames Construction Inc.................. 352-530-2232 Champion Window Inc............................... 407-878-7482 CMSBUSH, Inc. ......................................... 407-316-8544 CN Prestige Contracting LLC ..................... 561-718-0302 Coastal Reconstruction Group .................... 407-644-1800 Cohen Construction Inc ............................. 386-848-4562 Criste Construction, Inc ............................. 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 EDC Services Group .................................. 407-771-4442 H & F Renovations, Inc. ............................. 407-732-7911 Global Roofing, LLC................................... 407-732-7911 Go Builders............................................... 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Prospect Construction & Development Group, LLC. ....407-502-2939 Q Group Builders, Inc ................................ 215-942-6700 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Statewide Construction ............................. 407-282-2809 Solidway Construction, Inc. ........................ 407-383-5609 SWET Construction Group ......................... 321-594-5569 TB Roofing & Construction......................... 727-545-8272 THS National, LLC ..................................... 866-794-8210 Triangle Construction ................................ 407-846-8274 Windsor Redevelopment Corp .................... 813-854-3800 Zee’s Roofing and Construction, Inc. .......... 407-878-2225

KEY CONTROL SYSTEMS BuildingLink.com ...................................... 407-529-6063 Handy Trac Systems ..........................800-665-9994 x231 KeyTrak, INC ............................................. 888-539-8725 VingCard Elsafe ........................................ 214-789-5340

LAKE MAINTENANCE Southern Aquatic Management, Inc. ........... 407-878-6655 The Lake Doctors ..................................... 407-327-1080

LANDSCAPE ARCHITECT Innovations Design Group .......................... 407-440-3574

LANDSCAPING/LAWN MAINTENANCE/ CONSULTING Ackman Brothers Landscaping, Inc. ........... 407-929-3062 Blades Of Green ....................................... 813-546-7270 B&M Landscape Concepts......................... 407-677-7799 Budd Group (The)...................................... 407-823-8188 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Greater Outdoors Lawn Care ..................... 407-438-1601 Hogan Landscapes, Inc. ........................... 407-283-5296 Innovations Design Group .......................... 407-440-3574 Landscape Design Group, Inc .................... 407-359-4332 Luke Brothers Landscape Services ..... 727-937-6448 ext 2045 Proscape Inc............................................. 407-438-7442 Preferred Maintenance .............................. 904-217-3196 Royal Landscape Nursery .......................... 407-296-3042 Servello & Son, Inc. ................................... 386-753-1100 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert ............................... 407-331-8020 US Lawns ................................................. 407-319-9044 US Lawns of Orlando................................. 407-412-8266 ValleyCrest Landscape Maintenance .......... 407-702-4929 Yellowstone Landscape ............................. 407-446-6010

GIFT BASKETS Baskets by Nancy ..................................... 407-658-7724 The Welcome Basket................................. 386-279-7536

GLASS & MIRROR Patriot Glass Repair, LLC ........................... 321-443-8427

GOLF CAR/TRIKES/LEASING/SALES/SERVICES Advantage Golf Cars ................................. 407-440-2804 Bargin Carts ............................................. 863-438-0043 Golf & Electric Vehicles .............................. 407-568-2122 Orlando Golf Cars ..................................... 407-426-9727

LAWN/SHRUB SPRAYING All Florida Pest Control .............................. 407-385-2190 B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Hogan Landscapes, Inc. ........................... 407-283-5296 Luke Brothers Landscape Services .... 727-937-6448 ext 2045 Massey Services ....................................... 407-645-2500 Servello & Son, Inc. ................................... 386-753-1100 Sterling Pest Control, Inc. .......................... 407-277-7378 US Lawns ................................................. 407-319-9044

GUTTERS/PROTECTION/CLEANING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 Awnclean ................................................. 813-258-9344 Mallard Systems ....................................... 321-804-4907

HARDWARE Assa Abloy ............................................... 407-592-4045 RezCor ..................................................... 800-678-0023 VingCard Elsafe ........................................ 214-789-5340

LEASING COMPANY Condo Experts USA Inc. ............................. 305-502-7888 National Efficiency Systems Inc .................. 877-769-2334

HUMAN DIRECTIONAL/SPINNERS Aarrow Sign Spinners................................ 301-221-4752

LEGAL

INSURANCE SALES

lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

CBIZ ........................................................ 407-377-2235 Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

INSURANCE SERVICES/RISK MANAGEMENT LeaseTerm Solutions ................................ 888-814-6950 Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031 Yardi Systems, Inc..................................... 407-921-8526

INTERNET SERVICES AND DESIGN Apartment List .......................................... 770-617-8812 Apartments.com ....................................... 813-504-0507 Bright House Networks .............................. 813-436-2214 Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351

\

Ball Janik LLP ................................ 503-28+2525 X 6051 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Kelley & Grant, PA ..................................... 561-672-1161 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC ............................ 407-792-5659

LEAK DETECTION Healthy Home Environmental Services, LLC .....407-273-9387

MAINTENANCE REPAIRS EDC Services Group .................................. 407-771-4442 EPIC Home Services, Inc............................ 407-415-3588

Cohen Construction Inc ............................. 386-848-4562 Urban Jungle Wildlife Removal ................... 321-438-4294

MAINTENANCE SUPPLIES Chadwell Supply ....................................... 888-341-2423 Chromate Industrial Corp ........................... 407-340-1565 EDC Services Group .................................. 407-771-4442 HD Supply ................................................ 407-232-0097 Lowe’s Companies .................................... 336-232-4816 Maintenance Supply Headquarters ............. 813-299-9338 Marcone Supply........................................ 407-422-8381 RezCor ..................................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Wilmar Industries ...................................... 954-815-0800

MANAGEMENT CONSULTANT Satisfacts Research .................................. 866-655-1490

MARKET RESEARCH 407apartments ......................................... 407-505-4332 ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205 CoStar Group, The..................................... 321-558-4061 MyRentComps.com .................................. 407-206-3791

MICROWAVE OVEN PARTS RezCor ..................................................... 800-678-0023

MOLD/ASBESTOS/LEAD REMEDIATION/ RESTORATION & CONSULTING Baxter Restoration .................................... 407-423-5553 Coastal Reconstruction Group .................... 407-644-1800 ELG Property Solutions .............................. 407-791-2991 G & H Carpet Care, Inc .............................. 407-671-7877 Lynch’s CCC and Restorations, Inc ............. 407-366-0010 Recromax................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493 Healthy Home Environmental Services, LLC .. 407-273-9387

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493

MOVING & STORAGE Knight Speed Moving ................................ 800-591-0161 One Stop Resources, LLC .......................... 407-615-7805

MULTIFAMILY MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205

NEWSLETTERS Resident News.......................................... 800-961-1916

ONLINE MARKET SURVEY MyRentComps.com .................................. 407-206-3791

ORNAMENTAL IRON WORKS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850

OUTDOOR/INDOOR FURNITURE/REFINISHING sunbrite outdoor furniture 407/294-9041 new sling & straP Furniture re-Finish • re-straP • re-sling

Admiral’s Casual Furniture......................... 800-999-2589 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Sunbrite Outdoor Furniture ........................ 407-294-9041

PAINTING (APPLICATORS)

intellectuAl design, inc.

407-847-2330 Painting - Cabinets - remodeling

AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Certapro ters of Winter Park ..................... 866-852-1385 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 ELG Property Solutions .............................. 407-791-2991 EPIC Home Services, Inc............................ 407-415-3588 GDE Renovations, Inc. ............................... 407-321-8886 Hydroswift Cleaning Inc ............................. 407-568-9096 Intellectual Designs, Inc. ............................ 407-847-2330 Jim Cary Painting...................................... 407-468-6057 JIM Property Services, LLC ........................ 888-222-6013 Luminous Painting & Renovating, LLC ........ 407-542-3514 One Stop Resources, LLC .......................... 407-615-7805 Ox-Built Construction, LLC......................... 770-485-3698

THE KEY YELLOW PAGES Peak Contractors Inc. ........................... 813-241-7069 Porter/PPG Paints ..................................... 407-947-8570 Preferred Maintenance .............................. 904-217-3196 Renovia .................................................... 866-271-2148 Regal Paint ............................................... 407-425-2537

r-tistic interiOrs, inc.

407/677-6197 • interior Painting • drywall rePair • texturing • tile

R-Tistic Interiors ....................................... 407-677-6197 Statewide Construction.............................. 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

PAINTS & SUPPLIES Behr Paint Corporation .............................. 407-341-2759 Color Wheel Paints .................................... 407-293-6810 Home Depot (The) ..................................... 407-417-0252 Lowe’s Companies .................................... 336-232-4816 Paint Drop by Valspar (The)........................ 407-816-9146 Porter/PPG Paints ..................................... 407-947-8570 Regal Paint ............................................... 407-425-2537 RezCor ..................................................... 800-678-0023 Sherwin Williams Company (The) ............... 407-468-9671 Valspar Corporation................................... 512-820-4328

PARKING LOT MAINTENANCE All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Asphalt365, Inc ....................................... 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Criste Construction, Inc. ............................ 407-324-2222 Driveway Maintenance, Inc. ....................... 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Sunray Paving and Construction ................ 407-202-0716

PATIO/PORCH/RAILING AAPCO Florida-A Division of AAPCO Group . 800-728-2690

PATROL SERVICES Critical Intervention Services ...................... 407-408-6431 Memoreyes .............................................. 770-989-1776 Palm Security Services .............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Signal 88 Security North Orlando ............... 407-267-5611 Veterans Security Corps of America, Inc ..... 954-731-5161

PERSONNEL/TEMPORARY SERVICES

hh stAffing services, inc 407/401-9496 From regional managers to grounds maintenanCe – give us a Call Apartmentjobs.com ................................... 877-682-6200 BG Staffing ............................................... 813-314-2069 HH Staffing ............................................... 407-401-9496 Liberty Group, The..................................... 407-512-6408 Randstad USA .......................................... 407-855-2155 RecruiterMixer .......................................... 407-641-5577

PEST CONTROL Terminix Commercial ............................... 321-302-2146

PET SERVICES/SITTING Pet Playground Products ........................... 334-318-5548 PooPrints Central Florida ........................... 407-496-3133

PLANTS/PLANTING SUPPLIES Proscape Inc............................................. 407-438-7442 Greater Outdoors Lawn Care ..................... 407-438-1601 Royal Landscape Nursery .......................... 407-296-3042

PLAYGROUND AND PARK EQUIPMENT Pet Playground Products .................................. 334-318-5548

PLAYGROUND/SHADE & PARK EQUIPMENT ET & T Distributors, Inc. ............................. 888-642-2226 Korkat Inc................................................. 770-214-9322 Pet Playground Products ........................... 334-318-5548 Top Line Recreation .................................. 800-921-4509

PLUMBING PARTS/SUPPLIES/SERVICES service mAster Plumbing 407/671-6494 now you Can Call a name you Can trust

American Backflow Testing ........................ 877-393-5544 Avalon Manufacturing ............................... 407-619-1463 Cask Industries . ....................................... 904-451-0461 Coastal Backflow, LLC ............................... 386-837-2027 Ferran ...................................................... 407-422-3531 Five Star Claims Adjusting . ....................... 321-652-0878 Flo-Tec Automation . ................................. 727-531-8796 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Lapin Services .......................................... 407-841-8200 Moen ....................................................... 813-394-0363 RezCor ..................................................... 800-678-0023 Reliance Plumbing .................................... 407-831-4459 Roto Rooter .............................................. 407-855-7900 Service Master Plumbing Services ............. 407-671-6494 Wilmar Industries ...................................... 954-815-0800

POOL FURNITURE Leisure Creations ...................................... 256-332-4567

PRE-EMPLOYMENT/RESIDENT SCREENING CoreLogic SafeRent .................................. 855-491-2696 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 RealPage Inc. ........................................... 972-820-3015 Resident Check......................................... 800-491-2580 Yardi Systems, Inc..................................... 407-921-8526

PRESSURE WASHING/EXTERIOR BUILDING CLEANING Awnclean ................................................. 813-258-9344 Asphalt365, Inc ........................................ 407-344-1194 Blades Of Green ....................................... 813-546-7270 DRS Inc. ................................................... 407-367-9022 Elite Pest Systems .................................... 407-331-0030 Globiserv, Inc. ........................................... 407-341-7651 Jim Cary Painting...................................... 407-468-6057 Mallard Systems ....................................... 321-804-4907 Maxter Building Maintenance Inc. .............. 407-990-2910 Ox-Built Construction, LLC......................... 770-485-3698 Renovia .................................................... 866-271-2148 Sparkling Clean ........................................ 407-247-0333 Squeegee Squad ...................................... 407-921-0072 Total Green Cleaning, Inc. .......................... 407-413-5561

PRINTING/TYPESETTING/GRAPHIC ARTS Apartment Finder Magazine ....... 407-894-3847 ext 120 American Heritage Press ....................... 407-679-2000 Central Communications, LLC ................ 407-936-5650 Fast Signs ............................................ 407-774-0003 Fast Signs Apopka/Altamonte ................ 407-774-0003 For Rent Media Solutions ....................... 800-882-5659 Koncept Design Studio .......................... 404-888-0198 Multifamily Exclusive ............................. 407-366-4444 RentPath .............................................. 407-888-0745 Saxon Business Systems-Xerox.. 407-291-4666 ext 655

PROMOTIONAL PRODUCTS/EVENTS Central Communications, LLC ................ 407-936-5650 Koncept Design Studio .............................. 404-888-0198 Multifamily Exclusive ................................. 407-366-4444 0pinions Vary ............................................ 407-733-4351 World Advertising of Florida ....................... 813-835-9500

PUBLIC RELATIONS 0pinions Vary ............................................ 407-733-4351

PUBLISHERS 407apartments ......................................... 407-505-4332 Apartment Finder Magazine ..............407-894-3847 X 120 For Rent Media Solutions........................... 800-882-5659 RentPath .................................................. 407-888-0745

PURCHASING SERVICES Buyers Access .......................................... 303-991-5580

REAL ESTATE BROKERAGE/MULTI-FAMILY/ APPRAISAL/DEVELOPER Apartment Hunters.................................... 407-930-4607 Condo Experts USA Inc. ............................. 305-502-7888 Marcus & Millichap ................................... 407-557-3800 Reisch Consulting Group, Inc. .................... 407-628-2742

REFERRAL SERVICES Apartment Hunters.................................... 407-930-4607 Monument Adjustment Bureau .................. 407-308-3999 The Welcome Basket................................. 386-279-7536

REHAB h & f renovAtions, inc.

407-732-7911 multi-Family renovation sPeCialist

AAPCO Florida-A Division of AAPCO Group. ....................................... 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Allsouth Renovations, Inc. .......................... 888-323-8601 BST-Armorcon .......................................... 407-999-5054 CN Prestige Contracting LLC ..................... 561-718-0302 vCoastal Reconstruction Group .................. 407-644-1800 Commercial Flooring Distributors ............... 386-668-0121 Custom Klosets and Cabinets .................... 813-246-4806 DBK ......................................................... 386-860-2050 EDC Services Group .................................. 407-771-4442 H & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Kay Green Design, Inc. .............................. 407-246-7155 Q Group Builders, Inc ................................ 215-942-6700 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Service Master Plumbing Services ............. 407-671-6494 Spraggins, Inc........................................... 407-295-4150 Statewide Construction ............................. 407-282-2809 Switch Electric LLC ................................... 800-929-5035 TB Roofing & Construction......................... 727-545-8272 Turnz, LLC ................................................ 407-770-2200 Windsor Redevelopment Corp .................... 813-854-3800 ZMG Construction, Inc. .............................. 407-865-5771

RELOCATION SERVICES Apartment Hunters.................................... 407-930-4607 Apartment List .......................................... 770-617-8812

REMODELING

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

AJS Building & Renovations ....................... 407-298-9700 Amerikote Enterprises, Inc. ........................ 407-884-5900 AMH Construction, Inc............................... 407-408-1822 Artisian Refinishing ................................... 407-952-7241 BST-Armorcon .......................................... 407-999-5054 Camp Construction Services ...................... 813-622-6610 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 Harrison Brown Construction ..................... 407-637-2985 Kay Green Design, Inc. .............................. 407-246-7155 Kitchen Solvers of Orlando......................... 407-603-1945 Luminous Painting & Renovating, LLC ........ 407-542-3514 Moen ....................................................... 813-394-0363 Mr. Fix It All, Inc......................................... 678-891-7704 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Quality Restoration & Renovations .............. 813-517-1555 Solidway Construction, Inc. ........................ 407-383-5609 Switch Electric LLC ................................... 800-929-5035

RENTAL GUARANTEE Liberty Rent Guarantee.............................. 678-697-8245

RESIDENT RETENTION Cares By Apartment Life ............................ 407-408-4245 Satisfacts Research .................................. 866-655-1490

RESIDENT SURVEYS National Efficiency Systems Inc .............. 877-769-2334 Satisfacts Research .................................. 866-655-1490

RESIDENTIAL PRODUCTS/SERVICES Apartments.com ....................................... 813-504-0507 Counter Crew ........................................... 407-975-3796 Monument Adjustment Bureau .................. 407-308-3999 One Call Now............................................ 937-573-2346 Palm Security Services .............................. 877-824-4025 PooPrints Central Florida ........................... 407-496-3133

RESTORATION - FIRE, WATER, & WIND INSURANCE

coAstAl reconstruction grouP 407-644-1800 rebuild – renovate – reCouP www.coastalreconstruciton.com

Accident Cleaners..................................... 407-438-9699 AJS Building & Renovations....................... 407-298-9700 AMH Construction, Inc............................... 407-408-1822

THE KEY YELLOW PAGES Baxter Restoration .................................... 407-423-5553 Coastal Reconstruction Group.................... 407-644-1800 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc.................................................... 407-367-9022 Elite Steam, Inc......................................... 407-209-9843 ELG Property Solutions .............................. 407-791-2991 Five Star Claims Adjusting . ....................... 321-652-0878 Kitchen Solvers of Orlando ........................ 407-603-1945 Ox-Built Construction, LLC ........................ 770-485-3698 Q Group Builders, Inc ................................ 215-942-6700 Recromax................................................. 407-455-0955 Renovation Group, Inc. (The) ...................... 866-417-7350 Reliance Plumbing .................................... 407-831-4459 SWET Construction Group ......................... 321-594-5569 Undisputed Steamer ................................. 407-927-2917 Windsor Redevelopment Corp.................... 813-854-3800

RISK MANAGEMENT SERVICES Alpha Risk Services, Inc ............................ 786-720-9791 CBIZ ........................................................ 407-377-2235 Hub International Florida............................ 407-894-5431

ROOF AND EXTERIOR CLEANING DRS Inc.................................................... 407-367-9022 mallard systems ....................... 877-382-5620 Petersen Dean Roofing & Solar .................. 407-857-1757 Renovia .................................................... 866-271-2148 Softwash Systems .................................... 407-519-1235 Squeegee Squad ...................................... 407-921-0072 Urban Jungle Wildlife Removal................... 321-438-4294

ROOFING CONTRACTORS/CONSULTANTS AAPCO Florida-A Division of AAPCO Group. ..................................... 800-728-2690 Avalon Manufacturing ............................... 407-619-1463 Camp Construction Services ...................... 813-622-6610 DRS Inc.................................................... 407-367-9022 ECS ......................................................... 407-859-8378 Edge 2 Edge Roofing, LLC ......................... 678-765-6510 Five Star Claims Adjusting . ....................... 321-652-0878 H & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Global Roofing, LLC .................................. 407-732-7911 Go Builders .............................................. 407-786-2171 Gulf Western Roofing ................................ 321-443-8096 Ox-Built Construction, LLC ........................ 770-485-3698 Performance Roofing ................................ 407-210-1503 Petersen Dean Roofing & Solar .................. 407-857-1757 Quality Roofing of Florida, Inc. ................... 813-620-4797 Randazzo Builders, Inc. ............................. 352-385-4783 Reliable Roofing of Florida Inc.................... 407-720-7188 Rhyne Restoration, Inc............................... 407-556-3997 R/J Group, Inc .......................................... 386-760-0764 Stratus Construction & Roofing .................. 407-625-5866 Solidway Construction, Inc......................... 407-383-5609 Sun Coast Roofing Services. ...................... 407-322-2925 TB Roofing & Construction ........................ 727-545-8272 Watermark Restoration.............................. 770-853-8641 Zee’s Roofing and Construction, Inc. .......... 407-875-2225 ZMG Construction, Inc............................... 407-865-5771

SECURITY SERVICES/ON-SITE

criticAl intervention services SPECIALIZING IN SECURITY AND PATROL SERVICES

407/408-6431

jeFF.ezell@kkPseCuritygrouP.Com Complete Access Control of Central Florida, Inc. ........................................... 407-381-3995 Critical Intervention Services...................... 407-408-6431 Fidelity Security Agency LLC ...................... 407-542-1529 Freeman Security Services Inc. .................. 407-507-3880 Memoreyes .............................................. 770-989-1776 Palm Security Services.............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Quick Response Fire Protection ................. 407-469-2134 Security and Investigations Inc. .................. 321-960-6672 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SECURITY SYSTEMS/SERVICE, INSTALLATION & MONITORING Advantage Integration Technology .............. 407-816-9101 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880

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Firetronics, Inc. ......................................... 407-774-6900 Premier Security ....................................... 321-206-3881 Royce Integrated Solutions ........................ 843-421-0699 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SEWER/SEPTIC Harvey Baker Plumbing, Inc. ..................... 407-859-3572 Lapin Services .......................................... 407-841-8200 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494

SHOWER ENCLOSURES Patriot Glass Repair, LLC ........................... 321-443-8427

SIDING/INSTALLATION AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 Ox-Built Construction, LLC ........................ 770-485-3698

SIDEWALK REPAIRS/GRINDING Florida Pavement Services, Inc. ................. 877-799-6783 MRC Contracting, LLC ............................... 321-527-8801 Precision Sidewalk Safety Corp .................. 407-538-5929 Shayne Systems, Inc. ................................ 407-299-2552

SIGNS/FLAGS/BANNERS d. sink, inc.

321/231-5804 Flags • banners • signs • weekend direCtionals American Heritage Press ........................... 407-679-2000 Central Communications, LLC.................... 407-936-5650 Concrete Sidewalk Repair, LLC. ................. 855-255-3935 D. Sink, Inc. .............................................. 407-474-8274 DeNyse Companies................................... 727-366-9267 Fast Signs ................................................ 407-774-0003 Fast Signs Apopka/Altamonte ................... 407-774-0003 Oakhurst Signs ......................................... 407-982-5494 Resident News ......................................... 800-961-1916

SPA & POOL HEATERS Spies Pool, LLC ........................................ 407-847-2771

SPRINKLER SYSTEMS (IRRIGATION) Proscape Inc. ........................................... 407-438-7442 Service Master Plumbing Services ............. 407-671-6494 ValleyCrest Landscape Maintenance .......... 407-702-4929

SWIMMING POOL CHEMICALS/SUPPLIES/ CLEANING Poolsure....................................... 800-858-7665 ext 147 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

SWIMMING POOL REPAIRS & RENOVATION Poolsure....................................... 800-858-7665 ext 147 RAPCO Supply .......................................... 800-678-0023 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

TELECOMMUNICATIONS & ENTERTAINMENT SERVICES Bright House Networks.............................. 813-436-2214 Century Link MDU..................................... 407-889-6269 Indatus..................................................... 800-727-4246 One Call Now ........................................... 937-573-2346 Summit Broadband ................................... 407-996-8900

TELEPHONE ANSWERING SERVICES/ PAY TELEPHONES CallMaX ................................................... 770-919-9771 Indatus..................................................... 800-727-4246 Kings III Emergency Communications ......... 972-906-7046 RealPage Inc. ........................................... 972-820-3015

TENNIS COURTS MRC Contracting ...................................... 321-527-8801

TRAINING/EDUCATION Grace Hill ................................................. 615-587-4616

TREE SERVICES Competitive Edge Landscaping .................. 407-391-1532 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert............................... 407-331-8020

TURN KEY All Renew Services, LLC. ........................... 904-386-1762 DRS Inc.................................................... 407-367-9022

EPIC Home Services, Inc............................ 407-415-3588 Hydroswift Cleaning Inc. ............................ 407-568-9096 Luminous Painting & Renovating, LLC ........ 407-542-3514 Preferred Maintenance.............................. 904-217-3196 Sparkling Clean ........................................ 407-247-0333 Turnz, LLC ................................................ 407-770-2200

TV/CABLE Bright House Networks.............................. 813-436-2214 Summit Broadband ................................... 407-996-8900

UTILITIES AUM ........................................................ 800-418-5393 Conservice ............................................... 904-415-3963 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Duke Energy............................................. 866-843-6546 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512

VENDED LAUNDRY Aaxon Laundry Systems ........................ 954-772-7100

VENDING MACHINES Water Vendors By Us ............................ 706-273-2112

VOICEMAIL/MESSAGING CallMaX ................................................... 770-919-9771 One Call Now ........................................... 937-573-2346

WASTE/RECYCLING/SPECIALTY/CONSULTING Accelerated Waste Solutions of North America LLC. ......................... 866-698-2874 Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 City Recycling Group, LLC...................... 813-377-5900 Conex Recycling Corporation ..................... 866-879-2663 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Invisible Waste Services ............................ 407-509-1293 Prestige Management Group Solutions, LLC. ...888-808-4044 Premium Trash Services ............................ 321-872-7497 Recycling Textile Management (RTM) ......... 404-557-1234 Skinner Waste Solutions ........................... 904-683-6755 Sunshine Recycling Group ......................... 407-843-7990 Valet Waste, Inc. ....................................... 877-574-2587 Waste Helper............................................ 407-990-3943 Waste Management .................................. 407-687-5079 Waste Pro of Florida.................................. 321-377-5391

WASTE REMOVAL/CONSULTING Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 Invisible Waste Services ............................ 407-509-1293 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Florida Garbage Grabbers ......................... 407-401-7033 Premium Trash Services ............................ 321-872-7497 Prestige Management Group Solutions, LLC. ................. 888-808-4044 Prospect Construction & Development Group, LLC.....407-502-2939 Reliance Plumbing .................................... 407-831-4459 Skinner Waste Solutions ........................... 904-683-6755 Valet Waste, Inc. ....................................... 877-574-2587 Waste Helper............................................ 407-990-3943 Waste Pro of Florida.................................. 321-377-5391

WATER CONSERVATION Moen ....................................................... 813-394-0363 NWP Services Corporation......................... 949-253-2512 Orlando Utilities Commission ..................... 407-434-2248 Service Master Plumbing Services ............. 407-671-6494 WaterSignal.............................................. 404-566-1978

WATERPROOFING Criste Construction, Inc ............................. 407-324-2222 DRS Inc.................................................... 407-367-9022 Ox-Built Construction, LLC ........................ 770-485-3698 Renovia .................................................... 866-271-2148 Xtreme Mats LLC. ..................................... 407-392-0960

WATER/SEWER SUB-METERING American Metering Services, Inc. ............... 941-358-1253 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512 Ocius ............................................. 12-850-3500 Ext 216 Service Master Plumbing Services ............. 407-671-6494

WINDOW CLEANING Squeegee Squad ...................................... 407-921-0072

WINDOW/SCREEN/DOOR REPLACEMENT PARTS Champion Window Inc............................... 407-878-7482 Collis Roofing, Inc ..................................... 321-441-2300

Connect With NAA Everything is Bigger in Texas, Including NOI: Register Today for the Maximize Conference

By Cindy Clare, Kettler Management 2017 National Apartment Association Chairman of the Board

R

egistration is now open for the Maximize Conference—the sole industry event dedicated to boosting net operating income. Registration for Maximize, which focuses on asset management and long-term value creation in multifamily housing portfolios, can be found at naahq.org/maximize-conference.

The conference, convening October 2-4, 2017 at the Hyatt Regency Austin, showcases industry-leading speakers and sessions and provides attendees the opportunity network with other top C-suite and asset management professionals during a meeting scaled to provide top-notch learning experiences in an intimate resort setting.

NAA Releases ‘Value Add of Amenities’ Report

From helipads to breweries to concierge services that can just about read a resident's mind, amenities have been a hot topic in the apartment industry for years, and the bar just keeps getting higher.

For apartment owners and operators who neither have the capital nor even the demand for these over-the-top features, there are plenty of ways to increase the appeal of apartment communities through amenities, many of which are simple to implement and require little up-front investment.

The NAA “Value Add of Amenities” report seeks to identify top amenities in apartment communities: nationwide and in 11 selected metro areas, at both the community and unit level, and which ones have the greatest impact to revenue. An analysis of major renovations and their impacts on rents and occupancies also is included.

The NAA Research study covered 43 unique amenities, added or upgraded from January 2014 to September 2016. The universe of survey responses totaled over 100,000 units in 35 states. Visit www.naahq.org/valueaddedassets for the free download.

NAA and RealPage Partner Up to Deliver ‘Market Momentum’ Survey

NAA’s most recent offering: “Market Momentum,” a quarterly survey of industry decision-makers about business plans, expectations and trends in the apartment housing industry, in partnership with RealPage.

The Market Momentum Survey seeks to identify the hottest markets as well as which markets are the ones to watch. Each quarter, we ask professionals in all facets of the apartment industry six questions about their plans for market expansion and contraction, their expectations for rent growth, and resident retention trends in markets across the U.S.

Download the first edition in the news and publications section of NAA’s website at www.naahq.org/news-publications/marketmomentum-2017-q1.

Get Your Digital Badges Today

NAAEI credentials reinforce your commitment to the industry and your own professional development. Previously, you could only share your accomplishments with a small audience, but now, you can share it widely through social media, email, websites and your digital resume using professional digital badges.

Digital badges feature encoded metadata: The badge’s issuing organization, its expiration date and the knowledge and skills it confers. They also provide employers with immediate verification, all with one click.

Learn more and start showing off your badges today: www.naahq.org/education-careers/claim-your-digital-badge

The Most Widely Used Lease Product in the Apartment Industry, Exclusive to NAA Members

The NAA Click & Lease is a web-based leasing program offered exclusively to members of the NAA. This powerful, easy-to-use leasing program allows an apartment community to save time and money by speeding up preparation and printing of legal documents. In addition to providing greater efficiency to the onsite leasing process, prospective residents may fill out a rental application online, and property managers may audit and edit entire portfolios of leases with a few clicks of a mouse.

Top industry executives representing numerous leading companies operating throughout the U.S. and abroad choose to use the NAA Click & Lease Program. But don't take our word for it—hear it straight from them at bit.ly/ExecTestimony To learn more about how the NAA Click & Lease program can benefit your business please visit www.naahq.org/lease.

Pre-Order Your 2017 NAA Income & Expenses Survey

The premier industry budgeting tool—the 2017 NAA Survey of Income & Expenses (IES)—is now available for pre-order at www.naahq.org/2017-survey-income-expenses The 2017 IES takes a comprehensive look at apartment housing data including detailed local market and national economic analysis. With data based on information supplied by NAA members for 2016, this valuable budgeting tool is the most comprehensive look at apartment housing operations data. With detailed local market and national economic analysis (in over 100 single markets), it gives apartment operators the financial tools they need to measure their performance against their peers.

JULY/AUGUST 2017

45

LEGAL NEWS by KEVIN KNIGHT

TWO FALLS AND ONE SHOOTING….

If a poll was taken regarding the most common type of accident that occurs at an apartment complex, it would likely favor slip and falls or trip and falls….or maybe criminal assaults.

wet. Plaintiff (age 81) claimed that he slipped and fell as a result of water on the floor that had been left by one of the Defendant’s employees who had been mopping the floor.

The verdicts abound. The results are startling (to say the least). This article will examine three more verdicts which didn’t necessarily occur at apartment complexes but certainly could have been “on site.”

As a result of the fall, Plaintiff was diagnosed with head trauma and post-concussive syndrome. Four months later Plaintiff developed a subdural hematoma.

Everyone agreed that this was unrelated to the fall. Even so, the Plaintiff contended that the fall-re¬lated head Scavella vs. Miami-Dade County, Miami-Dade County By: Kevin Knight injury combined with this subdural hematoma caused a Case No: 14-9975 (01-26-17) large cognitive decline in the Plaintiff with a diminished FACTS: ability to ambulate and depression.

Plaintiff was walking on a Miami sidewalk at approxi¬mately Defendant asserted that Plaintiff fell of his own accord and not 11:00 p.m. He suddenly tripped and fell into an open, unmarked because of any water on the floor. Defendant contended that the hole in the sidewalk that was about 4’ x 4’ wide. It appeared that area was dry where the Plaintiff fell. During the course of the trial, the hole had been dug for a water meter. Plaintiff argued that the jury had the opportunity to review a surveillance video of the Defendant had no¬tice of the dangerous condition and failed to fall. respond appropriately and that Defendant had failed to properly Defendant also pointed out that Plaintiff had a shunt implanted in barricade the hole. his brain two months before the incident and had been receiving Plaintiff (44 years of age) suffered a knee injury as a result of the physical therapy for the condition. Additionally, he had been fall, which required surgery and for which the Plaintiff incurred suffering from balance issues. Finally, Defendant contended that $70,000+ of past medical expenses. the health decline was caused by the hematoma and his age and not as a result of the fall.

Defendant argued that it had been notified of the hole on the date of the accident and had secured the site by placing two VERDICT: lines of conspicuous yellow caution tape along each of the three The jury found for the Defendant. exposed sides (the forth side was bordered by a chain link fence).

Additionally, Defen¬dant placed two large orange cones at the two Gilbert vs. Cryptical Development, LLC., Manatee County Circuit exposed corners of the water meter box. The yellow caution tape Court Case No: 14-CA-6541 lines was tied “all the way around” so that the area was secured and Plaintiff was a 20 year old male who was shot and killed at an couldn’t be easily accessed. Defendant was unaware that the yellow apartment complex playground. Plaintiff’s family sued the corporate tape and cones had been removed prior to Plaintiff’s fall. manager/owner alleging negligent security. In particular, Plaintiff’s Defendant also argued that the condition/hole was clearly visible and could have been avoided by Plaintiff if had not been drinking al¬cohol prior to his fall. Defendant argued that the Plaintiff was more than 50% at fault and coupled with the alcohol would mean that if the jury agreed, the Plaintiff would not recover anything.

Finally, the Defendant contended that the Plaintiff’s medical bills were inflated.

VERDICT: The jury found Defendant 50% at fault and Plaintiff 50% at fault and that Plaintiff was not impaired at the time of the accident. The Plaintiff was awarded $10,000 in damages which included $5,000 of past medical expenses.

family contended that the Defendant was aware that the apartment complex was located in a high-crime area and failed to implement adequate security measures to prevent the murder.

Defendant denied Plaintiff’s assertions and argued that additional security measures would not have prevented the shooting.

Defendant also argued that the Decedent was comparatively negligent and exposed himself to danger by entering the apartment’s playground at night in violation of the curfew.

The jury was read a jury instruction that the Decedent had no criminal history.

Rokoff vs. Water Bagels 247, LLLP, Palm Beach County Case No: 15-CA-2485) (11-7-16)

Verdict: The jury found Defendant 33.3% negligent and the Decedent 66.7% comparatively negligent and awarded $1 million in gross damages. The $1 million was broken down as $185,000 a piece to his parents and $630,000 to his daughter.

FACTS:

CONCLUSION:

Plaintiff claimed he fell because Defendant was negligent in allowing mop water to remain on the floor without any warning to people that would be traveling in the area where the floor was

These three cases “speak volumes” regarding how juries view negligence claims and how outcomes are anything but certain when deliberated by a jury.

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THE KEY www.aago.org

“The hiring of a lawyer is an important decision that should not be based solely on advertising. Before you decide, ask us to send you free written information about our qualifications and experience.” Available by Appointment: 2451 N. McMullen Booth Rd., Suite 244, Clearwater FL 33759 37 N. Orange Avenue, Ste. 500, Orlando, FL 32801 • 17264 San Carlos Blvd., Ste. 308, Fort Myers Beach, FL 33931 – Principal Office