AAGO Key Magazine - March-April 2017 by PubMan, Inc.

MARCH/APRIL 2017

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

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CONTENTS

MARCH/APRIL 2017 • VOLUME 43, NO. 2

www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

AAGO ow h R s e eality d a r T

April 25, 2017 Central Florida Fair Grounds Booths are now available for purchase at www.AAGO.org! Contact Cynthia@AAGO.org for more information

Published By PubMan, Inc. 180 Interstate North Parkway Suite 150 • Atlanta, Georgia 30339 (404) 255-5603 • (800) 875-0778 FAX (404) 255-0212 www.pubman.net and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288 www.aago.org Cover copyright © 2017 AAGO and its licensors. All rights reserved.

The KEY is published bi-monthly in the interest of all segments of the multi-housing industry. One copy per member is included in the membership dues. AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

(703) 518-6141 1

(407) 960-2910

8 9 10 12 14 16 17 18 20 22 27 28 30 31 33 34 38 43 44 46

New Members AAGO Premier Partners Fair Housing and Social Media: The Rules Still Apply by Nadeen Green Maintenance Mania More than a Competition by Amanda Hoang AAGO Foundation Corner How will your company shine at AAGO’s biggest marketing opportunity of the year? by Justin Frost AAGO Save the Date AAGO Advocacy at Work by Amanda Hoang And So It Was... FAA Legislative Days And So It Was... Installation of Officers Dinner Meeting Market Beat EPA Maintenance Requirements by Matthew Smith Student Spotlight Professional Designations Are you prepared to race to the top? by Amanda Hoang Educational Opportunities at AAGO The Key Yellow Pages Connect With NAA Legaline with Heist, Weisse & Wolk, P.A. Legal News by Kevin Knight

AAGO Officers and Directors 2017 OFFICERS

PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty The Bainbridge Companies

VICE-PRESIDENT Lee Rogers CAM JMG Realty, Inc.

TREASURER Rachelle Hundley ARM, HCCP, CPO Royal American Management

SECRETARY Jennifer Livingston Bell Partners, Inc.

ASSOCIATE VICE PRESIDENT Diana Gaus The Liberty Group

DIRECTORS

IMMEDIATE PAST PRESIDENT Kimberley HackettMaggard, CAPS Royal American Management

Steve Hall H & F Construction Services, LLC

Heather Powell CAM, CAPS PRG Real Estate

Jolie Holloman CAM Pinnacle

Christin Tenpenny CAPS Contravest Management Company

Lynn McDaniel CAM, CAPS MAA

Natalie Cavaliere CAPS Cambridge Management Services

Erika Johnson CAM, CAPS Regional Director, PRG

Sherrie Ngo Milestone Management

Joe Gonzales Milestone Management

Amanda Weber Real Floors

Julia Comings CAPS Monument Real Estate Services

TJ Jenkins CAPS Finley Management

Alex Mauro Ross CAS Infotycoon

Pete Mann National Credit Services

Association Staff

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

Desiree Starr, CAPS, NAAEI Faculty Senior Vice President

THE KEY www.aago.org

Cynthia Cruz Events Manager

Monica Ramsey, CAM, ARM Director of Management and Strategic Growth

Lydia Torres Education Manager

Meredith Torres Greystar Multi-Family Services

Dominica Hurst Office Manager/Bookkeeper

Welcome To All Our New Members New Community & Management Company Members MARDEN RIDGE

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Construction Consultant, Water Restoration, General Contractors, Parking Lot, Remediation Restoration

AAGO’S MISSION STATEMENT To serve the membership by furthering the common interests of the multi-housing industry through education, legislative action, leadership development and the promotion of networking opportunities.

Fair Housing and Social Media: The Rules Still Apply By: Nadeen

Green

Nadeen Green is Senior Counsel with ForRent. com, which is continually at the forefront of the multifamily industry with cutting-edge, innovative solution for both customers and consumers, and reminds her readers that this article is not legal advice. You can find her blogs at fairhousing.forrent.com.

came into the multihousing world back when marketing was done through the newspaper, the just-gettingstarted targeted print publications, and flyers stuffed under windshield wipers (the latter which I found incredibly annoying). No websites, no social media, no Facebook or SnapChat. But the times they are a-changin’. The fair housing laws were written in such a way that they are still relevant and in place, notwithstanding that the marketing technologies of today were not anticipated. In other words, your website and social media marketing is advertising; all the rules that have been in place for decades are the same. So… Thou Shall Not forget that Social Media Marketing is advertising! All of the rules that have been in place for decades are the same. So… • Watch what you say. While you know not to make statements that are discriminatory, that may happen inadvertently. For each of your communities, know what state and/or local protections are in place and be sure that your online marketing is universal as to all of the necessary protected classes (because something that you can say in one area might be a fair housing violation in another. Consider an “umbrella approach”). • Watch what you show. Photos, videos, computer graphics, drones…all pretty amazing. But if people are shown, remember the wisdom of diversity. When you show only white people, adults without children, or able-bodied people, your message may be seen as “discouraging” to protected groups or “indicating a preference” for certain groups, and those are fair housing sins. Thou Shall Not think that SnapChat is an exception to the rules! Or that what is posted is really gone… Aubrey Morey, Genevieve Howard, and Claire Washburn with Trimark blogged at MFI.com and talked about how you can

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use Snapchat stories to engage with residents in a variety of different ways. One suggestion was to show residents (who have given you model releases) signing leases and in their new apartment. But remember that the fair housing considerations must be in place. How diverse are these residents depicted signing leases, in their new apartment, or enjoying your amenities? If there is not a good cross-section in this regard, you are taking a fair housing risk. And even if the photos you use are only “there” briefly, a screen shot or camera photo of the screen is easily taken and can be used as evidence in a fair housing advertising case. Thou Shall Not ignore what is happening in the world of websites and ADA accessibility. If you have a “brick and mortar” presence (a leasing office) it may be necessary to have your website be ADA compliant. That includes ways for those who are visually impaired, deaf, challenged with fine motor skill disability to navigate and have access to the information you provide. The World Wide Web Consortium (W3C) has issued “Web Content Accessibility Guidelines” that set forth technical standards for making Internet content accessible to the disabled. These standards do not have the force of law but are helpful. Keep in mind, that while the U.S. Department of Justice has extended the time frame to issue definitive guidance until the year 2018, their litigation arm has weighed in on a few cases on the side of the disabled. A fairly recent California case will likely embolden advocates for the disabled. With legal demand letters being sent to companies by plaintiffs lawyers, the complexities and costs of litigation, and the public relations effect for not having a website accessible to the disabled, you would do well to make your websites more accessible sooner than later. The trend is fast moving towards ADA compliance for websites. Thou Shall Not ignore online reviews! The reality is that ignoring reviews about your community, particularly ones that are not good, is not only frowned upon in the world of social media, it presents a fair housing risk. And keep in mind that even if you do not engage directly with a social media presence, your prospects, applicants and residents are putting it out there – about you! While attending a JMLS annual fair housing conference, I heard Bryan Greene (Acting Assistant Secretary for Fair Housing and Equal Opportunity who has devoted his professional career to fighting housing discrimination) chastise colleagues (fair housing advocates) who were doing telephone testing. He told them that people are not on the phone much anymore – the housing process is happening at least initially through the internet – and that that advocates should be exploring that world to hunt for discrimination. If they take Mr. Greene at his word, here are some of the posted reviews they might find:

• “Went to XYZ Apartments last week with a friend of mine who happened to be black. I just wanted to check the area out before I made an appointment, and boy was I ever glad I did. Some guy saw us walking around and started saying crap about us (apparently, a white girl can’t have a platonic black friend?) Started throwing around THAT WORD. He came back out and he didn’t like us ignoring him and he came back out WITH A GUN. SAT ON HIS PORCH WITH A GUN AND THREATENED TO SHOOT MY FRIEND BECAUSE HE WAS BLACK???? ARE YOU SERIOUS????? Called the cops, they don’t care because he stayed on his porch and didn’t come after us. Seriously????? He doesn’t have to come off his porch to shoot us!!!!!! I just want to warn everyone in this area please be careful! I don’t want to see anyone get hurt!!!!” • “I don’t want to move there, just because me and my boyfriend is on Section 8, I thought maybe we could live in luxury. But we were never more wrong. We were told that if [we] used the washer and dryer we would be charged for the use of the water and we couldn’t have access to the amenities. So we would just be renting the apartment. If you are white? You could use full use of the amenities of XYZ, but if you are of color? They will try to run the scam on you as well. Don’t go there.” • “Finally, the amount of Indians and Muslims moving in keep growing by the masses and with all of this terrorism happening here with the shootings and bombs found so close to home it’s scary.”

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Now have any of these communities done anything wrong? Not necessarily. But think about a fair housing advocate seeing these posts, particularly if the issues raised are not responded to in such a way as to clarify (such as “We are so sorry for the misunderstanding. Each and every one of our residents has the same lease terms and that includes being responsible for the metered water consumption of their particular home. We would never have different terms and conditions based on the race of our residents, nor would we ever limit any residents and guests from enjoying the amenities that are offered to all at our community.”). Any advocate would likely be remiss in not exploring these scenarios. The voice of the reviewer was raised and your voice should not be silent. Respond! You may need to discuss with your legal counsel, but respond! You may need to get input from others on your owner/management team, but respond! Don’t drag your feet, but respond on as timely a basis as possible! Respond! Thou Shall Not forget what the general rule is: It is illegal “to make, print, or publish, or cause to be made, printed, or published any notice, statement, or advertisement, with respect to the sale or rental of a dwelling that indicates any preference, limitation, or discrimination based on race, color, religion, sex, handicap, familial status, or national origin.” Your social media marketing is not an exception. Thou Shall Not forget how very expensive fair housing cases can be. Thou Shall Not forget to: Do it right, because it is the right thing to do.

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MAINTENANCE MANIA More than a Competition

his year’s Maintenance Mania why she looks forward to this event and is on March 21st and many how she’s preparing to take home the By: Amanda Hoang competitors have been practicing gold. We hope you’ll join us for the big their skills for months in anxious competition on March 21st where you can Public Affairs and Communications anticipation of the big event. This fastsee All Stars like July in action! Consultant paced competition provides apartment For more information or to register for professionals the opportunity to fight for this year’s competition, please visit www. the title of Maintenance Mania® National AAGO.org or contact Cynthia@AAGO.org. Champion. During the event, maintenance professionals go headAmanda: Why do you participate in this event every year? to-head in a series of challenges such as the: AO Smith Water July: I participate in this event because it brings out the competitive Heater Installation, CFG Faucet Installation, Fluidmaster Duo spirit in me. It is also a lot of fun for our entire team, which Flush Toilet Conversion, Frigidaire Icemaker Installation, Seasons includes participation from the office who come to cheer us on at Ceiling Fan Installation, and everyone’s favorite - the Real Floors the competition. Race Car Competition! Maintenance Mania is so much more than a mere competition for the best time or the fastest race car- it is an opportunity for the whole team to get involved. This event gives apartment professionals a chance to celebrate Maintenance Teams and the immense value they bring to the industry. Many companies get in the competitive spirit by holding posters on the sidelines at the big event while cheering for their Maintenance Team. This month, we sat down with July Vasquez, CAMT and Senior Maintenance Supervisor for The Bainbridge Companies, to discuss

Amanda: How do you prepare for Maintenance Mania? July: My co-workers and I practice our skills during lunch to see who can complete the task in each event category in the fastest time. Amanda: That sounds like a fun way to prepare for the big day! How does practicing for this event impact the morale at your company? July: Prepping for this competition is one of the highlights of the year. We support one another, laugh, and enjoy celebrating successes together. Believe it or not, we find ourselves completing work orders faster and more efficiently as a result of our training for this event. Amanda: What is your favorite game to compete in? July: My all time favorite event is the Icemaker Install challenge. Here at my property, we have 765 units, so I’ve become very efficient at installing these kits. My goal is to win 1st place in this event at this year’s competition! Amanda: I wish you the best of luck at the big competition. What is the most rewarding part of having a career in the apartment industry? July: This career is rewarding because we get to see our customers every day and they become an extension of our own families. We are making their home, HOME.

THE KEY www.aago.org

Presenting Sponsor:

Tuesday, March 21, 2017 4:00 pm— 8:00 pm $49 Competitor - $59 Spectator

What is Maintenance Mania?

AAGO Event Sponsors:

A competition in which apartment pros like you from around the country face maintenance-focused challenges that test their skills and knowledge to earn the title of Maintenance Mania® National Champion*. Check out video on www.aptassociation.org.

8 challenges await you: AO Smith Water Heater Installation CFG Faucet Installation Fluidmaster Duo Flush Toilet Conversion Frigidaire Icemaker Installation Kidde Fire & Carbon Monoxide Safety Installation Kwikset Key Control Deadbolt Test Seasons Ceiling Fan Installation Real Floors Race Car Competition

Are you the fastest? Here’s your chance to prove it! All you have to do is build a racecar from maintenance products ahead of the event to race it down a 32’ long track. And if you just want to have a good time, then come and try your hand at one or all of the games.

Where? Holy Trinity Conference and Reception Center 1217 Trinity Woods Lane Maitland, FL 32751

Contact: Cynthia Cruz at (407) 644-0539

or email Cynthia@aago.org MARCH/APRIL 2017

Foundation Corner Kicking off 2017 by Empowering our Charity Partners By: Joseph Rosenwasser Meadow Wood Property Company

n January, the AAGO Foundation Board met and worked hard to decide who our 2017 Charity Partners would be and what to do with the $35,000 raised in 2016. All things were considered including where the most impact would be, what purpose the money would serve once given and making sure the donations matched up directly with the mission of the foundation. Upon the recommendation from the Friends of Foundation Committee, the board accepted that the Seminole County Friends of Abused Children, the Stephen Siller Tunnel To Towers Foundation, Habor House, and The Sharing Center would be our Charity Partners for 2017. Any changes in Charity Partner status does not reflect the worthiness of the Charity considered instead it reflects upon the duty of the Foundation Board to adhere strictly to the recorded mission of the AAGO Foundation and the effectiveness the AAGO Foundation can have by a partnership with that organization. Votes were cast for the donations listed below.

A $5,000 Grant was awarded to the Seminole County Friends of Abused Children to use for the production of a marketing video which will be broadcasted to empower the teens who are aging out of foster care. It will give attention to the AAGO Foundation and include information on how to pursue a career in the multifamily industry. This grant was presented to their President, Faith Shorthouse, and their Treasurer, Michelle Brightman, by our President, Sean Bailey at the AAGO Installation Dinner in January. We are looking forward to hearing great things about the success they will have with this project. Seminole County Friends of Abused Children will also receive $1,000 for their Light of Hope Event which will be held in April. Our hope is that we will also have a great show of support for that event through the amount of people we have attending it. This event is well publicized and could bring a lot of attention to the mission of the AAGO Foundation so please consider attending and allowing us to have the best turn-out we have ever had at a Charity Partner event. They will also receive $1,000 for their An Evening With Friends Wine Social Event which will be held in September. For details on these and all other upcoming Charity Partner Events, check our Facebook page at www.facebook.com/AAGOFoundation/ It was also decided to continue the support of the Stephen Siller Tunnel to Towers Foundation through a $2,500 sponsorship of their 9th Annual Tunnel to Towers 5k Run/Walk which will be held in September. Attendance at both this run/walk and their 5th Annual Tunnel to Towers Wine Social in July would be appreciated. The Sharing center will receive $1,200 for a sponsorship at their Sweet Charity Wine, Fashion & Dessert Event which will be held in September as well. Harbor House will receive a $250 donation for their Paws for Peace Walk which will be held in April. There are so many things are happening this year that you will want to be a part of, Come join us in spreading good in Central Florida. The Friends of the Foundation Committee Meetings are held on the 4th Thursday of each month at 9:00 at the AAGO office. Contact Dominica@AAGO.org to sign up or to find out more information.

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How will your company shine at AAGO’s biggest marketing opportunity of the year? By: Justin

Frost

Affinity Waste Solutions

he 2017 AAGO Trade Show is on April 25th at the Central Florida Fairgrounds. For those of you who haven’t experienced this event in the past, this is AAGO’s largest marketing opportunity of the year. The Trade Show gives exhibitors the chance to engage over 1,000 apartment industry professionals and key decisions makers from the central Florida’s leading management companies. This year’s Trade Show theme is Reality TV and we are looking forward to

another sold out event. Since the FAA Trade Show was canceled in October due to Hurricane Matthew, suppliers are registering for AAGO’s Trade Show faster than in years past. Although we are expecting an excellent crowd of exhibitors, this event is still a great opportunity to make your brand stand out above the competition. Your interactions with potential partners at the Trade Show can help foster lasting business partnerships for years to come. As we prepare for the big event on April 25th, I would like to take this opportunity to share seven tips to help your team have a successful trade show: • Order your materials for the event as early as possible. Don’t procrastinate! • Make sure your booth is set up at least two hours before the event.

• Greet every person who stops by your booth as if they are a key decision maker. The apartment industry provides a lot of opportunities for upward mobility, so the Maintenance Manager you meet today could be a Regional Maintenance Supervisor tomorrow. • Stay off of your phone while at your booth so you can engage with individuals as they walk by. • Do not tear down your booth until the event has officially concluded. • Make sure to follow-up on potential leads within 30 days. • Last but not least, have fun! Remember, you are always welcome to decorate your booth and dress up in conjunction with our Reality TV theme.

O G AA w o h s R e e d a l a i ty r T

April 25, 2017 Central Florida Fair Grounds Booths are now available for purchase at www.AAGO.org! Contact Cynthia@AAGO.org for more information 16

THE KEY www.aago.org

September Lunch Meeting-Legal Panel

APRIL

Wednesday, September 13

Lease-A-Palooza

LEAP

Thursday, September 14

Friday, April 14 9:00 am -5:00 pm

MAY May Dinner Meeting Wednesday, May 17 6:00 pm - 8:30 pm

Future Leaders Training

10:00 am - 3:00 pm

OCTOBER

JULY

FAA Conference & Trade Show

CAM

Summer/Fall Schedule begins Thursday, July 27 9:00 am - 5:00 pm

AUGUST

Wednesday, October 11 Friday, October 13

Golf Tournament

“Lead, Follow, or Get out of the Way! Begins Thursday, May 18 9:00 am - 5:00 pm

Associate’s Breakfast Wednesday, August 2 8:00 am - 9:00 am

NOVEMBER

JUNE

CAMT

Associate’s Breakfast

Business Exchange

“Thanks for Giving” Luncheon

Associate’s Breakfast Wednesday, June 7 8:00 am - 9:00 am

NAA Education Conference

Wednesday, June 21 - Sat, June 24 - Atlanta

NAAPAC Fundraiser Tuesday, June 28 6:00 pm - 9:00 pm

Fall Schedule begins Wednesday, August 16 8:30 am - 5:00 pm

Friday, October 27 8:30 am - 5:00 pm

Wednesday, November 1 8:00 am - 9:00 am

Wednesday, August 23 3:00 pm - 8:00 pm

Friday, November 10

SEPTEMBER

DECEMBER

Associate’s Breakfast

Golden Key Awards

Wednesday, September 6 8:00 am - 9:00 am

11:00 am - 2:00 pm

Saturday, December 2

6:00 pm - 10:00 pm

For more information on upcoming AAGO events please visit:

www.aago.org/events

MARCH/APRIL 2017

AAGO Advocacy at Work By: Amanda

Hoang

Public Affairs and Communications Consultant

Advocacy at Work: AAGO Shares Industry Priorities with Central Florida Lawmakers On February 8th, AAGO joined other affiliates from across the state in Tallahassee for the Florida Apartment Association’s (FAA) annual Legislative Days Conference. The 2017-2018 Florida Legislative Session is now underway and AAGO was pleased to meet with central Florida lawmakers to discuss various policy issues that are of concern to the apartment industry. Please join me in thanking our Legislative Committee and all of the members who participated in this wonderful advocacy opportunity. You made AAGO shine in our state Capitol and your continued support of our industry’s advocacy efforts is much appreciated!

How does the Non-Homestead Property Assessment Cap impact your bottom line? In 2007, the Florida Legislature proposed constitutional Amendment 1, also known as the “Save Our Homes” Amendment. This policy change was approved by voters in 2008 and instituted a 10% cap on yearly assessment increases for most non-homestead property.

• Support Senate Joint Resolution 76 (Sen. Tom Lee, SD 20), which will reauthorize the Non-Homestead Property Assessment Cap.

This cap has successfully protected businesses, like apartment communities, from rapidly rising property values that increase property taxes. If the cap is not reauthorized, apartment communities and businesses will see a drastic increase in property taxes starting in 2019. This could result in a loss of industry jobs and impact rent prices throughout the state. AAGO urged lawmakers to support Senate Joint Resolution 76 (Sen. Tom Lee, SD 20), which will reauthorize this important cap and protect businesses from excessive taxation.

• Oppose Senate Bill 268 to ensure housing discrimination claims cannot bypass the vetting process before preceding to a civil suit.

Why should housing discrimination cases remain fully vetted?

During this legislative session, we are asking lawmakers to: • Support the preservation of the Sadowski Affordable Housing Trust fund.

Why is the Sadowski Trust fund important to the apartment industry? The Sadowski Act (1992) allowed document stamp taxes from real estate transactions to be used for Florida’s affordable housing programs. These funds are used for the State Apartment Incentive Loan (SAIL) program, which rehabilitates existing units and builds new ones where needed. In addition, these resources are used for singlefamily housing initiatives (SHIP). One example of SHIP that you might be familiar with is Habitat for Humanity. These valuable SAIL and SHIP programs benefit Florida’s most vulnerable populations which includes, the elderly, those in financial need, and individuals with disabilities. 18

Most importantly, Sadowski funds are highly leveraged with private sector loans that provide $4 to $6 for every $1 of state funding. As a result, Florida’s housing programs make a positive impact in the community while also minimizing the resources paid by the Florida taxpayers. For these reasons, we asked lawmakers to support the preservation of the Sadowski Affordable Housing Trust Fund by ensuring these resources are used exclusively for housing programs.

THE KEY www.aago.org

The Florida Civil Rights Act (FCRA) and the Florida Fair Housing Act protect individuals from discrimination. Under current law, a discrimination claim must be filed within one year and the case cannot be heard in a civil court until the claim has been investigated and the plaintiff has exhausted his/her administrative remedies. Senate Bill 268 would increase the timeframe for filing a claim to two years and remove the requirement for investigation, which would allow any complaint to move immediately to civil court. This bill would allow a resident to sue an apartment community before their claim is properly vetted, which would greatly increase the number of civil suits in Florida’s court system.

Senate Bill 268 is deeply concerning when you look at the statics in Florida. Since 2010, nearly two-thirds of discrimination cases investigated by the Florida Commission on Human Relations were found to have no cause. Without a proper vetting procedure in place, these unfounded lawsuits would be able to proceed to courtrooms throughout the state. This would undoubtedly increase the legal costs for the apartment industry while also putting an unnecessary burden on Florida’s legal system. In light of these facts, AAGO asked lawmakers to oppose Senate Bill 268 to ensure housing discrimination claims cannot bypass the vetting process before preceding to a civil suit that is both a burden on the judicial system and the Florida taxpayers. Now that you know the issues we are tracking this session, be sure to keep an eye out for email updates from Courtney Barnard, FAA’s Government Affairs Director. There may be other calls to action throughout this year’s session as bills move through the legislative process and the new budget is finalized.

Courtney Gavin, Legislative Committee Chair discussing FAA’s agenda with Representative Bob Cortes.

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Call 866-630-6747 • Español 888-281-0255 • Fax 866-631-6747 • supplyHQ.com MARCH/APRIL 2017

And So It Was... F A A L E G I S L AT I V E D AY S On February 8th, more than 40 AAGO members “took to the hill” in Tallahassee for the Florida Apartment Association’s Legislative Conference!  Year after year, our AAGO Legislative Ambassadors have represented en masse and in style.  The Florida apartment industry was at the Capitol advocating for three primary legislative objectives this year, and our delegation was very well received by lawmakers and their legislative staff.  FAA’s Legislative Priorities this year included: Opposing SB268 which would allow residents filing claims to completely bypass the established administrative process for complaints, and go directly to civil court. • Preserving the revenue allocated to the Sadowski Affordable Housing Trust Fund.  Each year the revenue in this fund is placed in jeopardy when lawmakers sweep the fund to balance the budget.  • Support the Non-Homestead Property Assessment Cap.  In 2018 the current 10% cap on assessed value increases for non-homesteaded properties will expire if not reaffirmed for placement on the ballot. Many thanks to The Law Offices of Heist, Weisse, and Wolk, PA for sponsoring the picnic lunch for our bus riders, and to For Rent Media Solutions for sponsoring the send off breakfast!  The Legislative Conference was a smashing success by almost any measure.  Our message was heard, and our AAGO members continue set the bar for legislative professionalism and representation!

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MARCH/APRIL 2016

And So It Was...

I n s ta l l at i o n o f O f f i c e r s Dinner Meeting On January 18th, 2017 nearly 200 AAGO members converged on the Hilton Orlando/Altamonte Springs for the annual Installation of Officers Dinner Meeting! This important event serves the dual purposes of recognizing those who volunteered their time and leadership to the association in 2016, and charging the incoming leadership of the association with advancing the mission. At the meeting we installed our 2017 AAGO President, Ricardo Alicea with the Bainbridge Companies, the new officers, directors, committee/council leaders, and our AAGO Foundation Board of Directors. We were honored to have AAGO and FAA Past President, Kathy Ratchford, as our installing officer! At the conclusion of the installation ceremony, AAGO President Ricardo Alicea shared some of his personal journey that led him to where he is today and he expressed his gratitude to Immediate Past President, Kimberly Hackett-Maggard, and his fellow officers for their leadership in 2016. President Alicea also charged our incoming AAGO Committee/Council Leaders with specific goals for the year at the meeting, and encouraged them to build upon the positive momentum of the past few years! He also announced that due to the success of completing the majority of the priorities from the 2015 Strategic Plan that we would once again be conducting strategic planning in 2017. The AAGO Board and Committee Leaders would like to thank ALL of AAGOâ&#x20AC;&#x2122;s volunteers for sharing their time and talents with the association. AAGO is an industry leader thanks to the countless hours and efforts of our volunteer leaders and members. In addition, we would like to thank the Veterans Administration and the Homeless Services Network for their time and for educating our members on how we can play a role in solving the problem of veteran homelessness in central Florida!

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MARCH/APRIL 2017

FUTURE LEADER PROGRAM

Lead, Follow, or Get out of the Way! Do you want to learn the skills to become a Manager or Maintenance Supervisor? Are you motivated to accelerate your career development?

Too often, individuals are looked over for leadership roles due to lack of training and skill development. No longer! AAGO is introducing our brand new Future Leader Program for Assistant Managers and Assistant Maintenance Technicians. Attendees will learn essential skills and techniques to gain the knowledge and understanding to become tomorrow’s leaders. May 18th-Leadership Skills/Traits with Workshop. Meet your Mentor! May 19th-Eat the Frog; Hiring; Development Plans; Decision Making June 22nd-Financial Management and Bootcamp June 23rd-Brainstorming Workshop; Going from Peer to Boss; Mentorship Updates All sessions will be at the AAGO Office from 9:00 am until 5:00 pm $150 APASS Subscribers/$175 for Members Registration Form NAME(S): __________________________________________________________________________________ Property:______________________________ Phone: ____________________ Membership Status: .

□ Member

Management Co.________________________________________

Fax: _____________________ □ Non-Member

E-Mail:________________________

□ APASS Subscriber

Note: There will be no cancellations accepted after May 1, 2017. Any cancellations received after this time will be charged the full amount of the program. No Shows will be charged for the entire class, including APASS Subscribers

The Apartment Association of Greater Orlando 340 N. Maitland Ave., Maitland, FL 32751

MARKET BEAT Multi-Family Market Vital Signs By MyRentComps.com

Report Zone 1a (Downtown Orlando) year are increasing at a greater rate. From Q3 2013 to Q3 2014 rents climbed by 3.7%. Then, from Q3 2014 - 2015, 1a saw 9.2% gains and finally from 2015 to 2016 rents jumped 11.4%. It will be interesting to see if this trend continues when we look at the 2017 numbers from the AAGO Online Market Survey.

Downtown Best of the Best Update Following up on Market Beat articles in 2014and 2016, we once again take a quick look at Jan 2017 data for about 2,900 units representing the “best of the best”, class ‘A’ multifamily rentals in Report Zone 1a.

In the Market Beat this month, we are going to look at Report Zone 1a in the Orange County area of the AAGO Online Market Survey. Report Zone 1a is the Downtown Orlando area of Orange County. The map below shows all of the Report Zones in Orange County that are analyzed in the Central Florida Apartment Market Survey & Trend Report (AMSTR). The AMSTR analyzes all five AAGO area counties and related submarkets. From information collected through the AAGO Online Market Survey, we reviewed the year over year history for downtown Orlando (Report Zone 1a). Zone 1a usually has response from about 7,000 units. Physical Occupancy has decreased for the first time in this year over year study period for this report zone. The occupancy increased from 2013 to 2014, held steady in 2015 before decreasing in 2016.

This group of properties currently has a physical Occupancy of 92.41%, with an Average Base Rent of $1,584, and an Average Base Rent per SqFt of $1.68. All three figures are lower than last year’s numbers for this particular property group of high end product in the 1a Zone. This segment of the 1a Zone is mostly newer properties and coincidently, you can see analysis of the different segments of any report zone in the AMSTR by looking at the “Analysis of Common Unit Types by Vintage” for that area. If you want your area highlighted in the Market Beat, update your property’s information and get your comps on board. Hit us up at Support@MyRentComps.com and let us know what area(s) you want to see.

How Do I Get the Apartment Market Survey & Trend Report (AMSTR)? Rents, on the other hand, are a completely different story. Rents continue to grow as new product continues to enter the downtown Orlando Market. Rents with each passing

Simply go to reports.myrentcomps.com to download your copy of the AMSTR.

MARCH/APRIL 2017

EPA MAINTENANCE REQUIREMENTS

What you need to know regarding New Section 608 Regulations Matthew Smith

Senior Vice President - Personnel Services, The Liberty Group

his year, our industry will face new changes that directly impact how Maintenance Teams perform their jobs due to new EPA Section 608 Regulations. These changes not only represent added costs but the potential for properties to be out of compliance if new standards are not met.

NEW EPA REQUIREMENTS Effective January 1, 2017, CFC, HCFC, HFC and HFO reclaimed refrigerants may not be resold unless it has been reclaimed by a certified re-claimer.

ADDITIONAL CHANGES IN 2018 Effective January 1, 2018 the sale of CFC, HCFC, HFC and HFO Virgin refrigerants are restricted to technicians certified under EPA Sections 608 and 609. Wholesalers must keep invoices that indicate purchaser name, sale date, and the quantity of CFC, HCFC, HFC and HFO refrigerants purchased. On site, new recordkeeping requirements for appliances containing 5 to 50 pounds of refrigerant also become effective. Technicians must keep records of the location, date of recovery, and type of refrigerant recovered for each disposed of appliance. Other items that need to be recorded are the quantity of refrigerant by type recovered from disposed appliances in each calendar month, the quantity/type of refrigerant transferred for reclamation or destruction, the person to whom it was transferred, and the date of the transfer. All records must be maintained for no less than three years. Employers must also maintain their own Proof of Certification for Technicians along with a copy of their certification at their place of business. These must be maintained for three years after a certified individual leaves the employer.

NEW EPA CERTIFICATION EXAM Technicians must be certified in order to maintain, service, repair, or dispose of appliances containing CFC, HCFC, HFC and HFO refrigerants. The EPA has developed new 28

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certification exam questions reflecting the new rules. The new exam is scheduled for pilot testing during the first quarter of 2017. After the pilot testing is complete, certified test administrators will be provided the new testing material. The EPA requires new wording on the new certification cards, which will result in all new and replacement certification cards having a new look. The new wording includes: “[Name of person] has successfully passed a [Type I, Type II, Type III, and/or Universal, as appropriate] exam on how to responsibly handle refrigerants as required by EPA’s National Recycling and Emission Reduction Program.” Currently certified Section 608 technicians do not need to be re-certified. All requirements for the maintenance, service, repair and disposal of CFC and HCFC are extended to HFC and HFO refrigerants.

Note: The EPA is allowing the continued sale of small cans, two pounds or less of refrigerants intended for use in MVAC systems and equipped with a self-sealing valve. However, this exception is limited to individuals who perform work without monetary compensation.

Winners

of the GOLDEN KEY AWARDS

EMERSON AT CELEBRATION Service Team of the Year

TIVOLI APARTMENTS Student Housing Community of the Year

JEN PATTERSON Emerson at Celebration Leasing Consultant of the Year

STUDENT SPOTLIGHT Ornan Corcino Colony East Apartments CAMT, CAM, EPA For most people, relocating to a new city can As a member of AAGO, I have had the opportunity to enroll in the following courses: Landlord Tenant Law, Fair Housing Class, CPO, EPA, CAMT and CAM. All of the instructors I interacted with during these courses were well organized, intuitive, and inspiring. If you are looking for upward mobility or just seeking to stay up to date in this industry, I highly recommend the education courses AAGO has to offer. The classes offered by the association suit every individual at every stage of his or her professional development.

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Professional Designations 2017 Course Schedule

Take the NALP online! www.naahq.org/learn/education/national-apartment-leasing-professional/nalponline **must have a minimum of 6 months of onsite property management experience;

The National Apartment Leasing Professional will enhance your NOI through improved customer service skills, closing ratios, marketing techniques, and legal knowledge. Brand New Program! CAM 2017 Spring Series

March 23- Industry Essentials & Financial Management April 13- Marketing I & Marketing II May 11- Property Maintenance May 25- Human Resources June 15- Risk Management & Legal July 20- Resident Experience

Achieve the nation’s most prestigious designation for apartment mangers. Become a Certified Apartment Manager! CAMT 2017 Spring Series

March 22– Interior & Exterior Maintenance April 12– Electrical May 17– HVAC May 23- HVAC Day 2 June 14– Plumbing July 19– Appliance Repair

The Certified Apartment Maintenance Technician designation provides you with skills and knowledge to service your apartment community with ease and expertise. Brand New Program! March 23- Industry Essentials & Financial Management April 13- Marketing I & Marketing II May 11- Property Maintenance May 25- Human Resources June 15- Risk Management & Legal July 20- Resident Experience

The Certified Apartment Supplier designation is an opportunity for suppliers to experience the everyday challenges that face the multifamily industry.

To register or for more information, please contact AAGO at (407)644-0539 or Lydia@aago.org

Are you ready to L.E.A.P? Apply now for our Brand New Leadership Development Program Are you interested in improving your leadership skills? Would you like to help change your organization from good to great? The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist. April 14th-Program Orientation and Hogan Assessment Review May 12th-The 5 C’s of Leadership; Leadership Engagement July 14th-Leadership Applications: Ethics, Counseling and Performance Appraisals August 11th-Listening Leadership September 15th-Leadership “Speak” October 20th-”Going from Led to Lead”

In order to apply for the program, candidates must have one of the following: Either a CAM, CAS, CAMT, ARM or CAPS designation OR Have 24 months experience supervising a team of 3 or more All sessions will be at the AAGO Office from 9:00 am until 5:00 pm $999 Members/$899 for APASS Registration Form NAME(S): __________________________________________________________________________________ Property:______________________________ Phone: ____________________ Membership Status: . \

□ Member

Management Co.________________________________________

Fax: _____________________ □ Non-Member

E-Mail:________________________

□ APASS Subscriber

Note There will be no cancellations accepted after March 10, 2017. Any cancellations received after this time will be charged the full amount of the program. No Shows will be charged for the entire class, including APASS Subscribers

The Apartment Association of Greater Orlando 340 N. Maitland Ave., Maitland, FL 32751

THE KEY www.aago.org

ave you ever known someone that was training for a marathon? If you answered yes, you may recall hearing stories of the extensive training and discipline it took for someone to prepare for running 26.2 miles during his or her first marathon. In order to successfully complete a race of this length, individuals train for weeks, months, or sometimes an entire year before the big race. All of this training and hard work eventually comes down to one race and 26.2 miles of pavement. Believe it or not, your career in the multifamily industry is much like running a marathon. The question you need to ask yourself is: Am I prepared to race to the top? You wouldn’t sign up to run a marathon without training for it so why should advancing in your career be any different? The opportunity for growth in the apartment industry is endless whether you’re on the management side of the business or serving as a supplier partner. In order to be considered for that big promotion, one thing is for certain- you will need effective leadership skills. This type of training requires persistence and focus, much like training for a marathon.

Olga: Continuing education, learning something new, getting to know the industry trends and hearing other people’s views on leadership is very important to me. I have completed my CAM with AAGO and was happy to learn that AAGO was offering another leadership course to stay abreast with latest leadership strategies, updates, and approaches. Amanda: What session did you find most valuable and why? Olga: The most memorable one was “Listening Pays.” The professor not only inspired me to be a better listener but also, to continue my path of furthering my education. There is no such a thing as too much education or knowledge. The professor had me engaged and used a variety of approaches and tools to deliver her points. I still have the stone the professor gave each one of the participants on my desk and it reminds me each time I see it that “listening pays!” Amanda: How has your participation in this program impacted your professional development?

Olga: It helped me become a better listener and a more patient leader. Now I am the one who doesn’t jump to conclusions without collecting all the data and hearing all sides of the story first. As a result, I choose not to act on emotion and remain calm and confident in challenging situations. After completing this program, my focus OLGA KOSTERINA shifted to praising “the good” rather Community Manager, Venterra Realty than focusing on “the bad.”

AAGO’s LEAP program has made it easier than ever for members to develop their leadership skills. In the LEAP program, students learn essential skills and techniques that allow them to face challenges in the workplace from a different perspective. Mark Ogier, President of ContraVest Development Company sums up the value of this training when he explains,

“

Amanda: Why would you recommend the LEAP program to other industry professionals?

The LEAP program is an example of a fresh and refined leadership curriculum benefitting all students, regardless of your background and experience.

”

We recently sat down with Olga Olga Kosterina, a Community Manager for Venterra Realty, to discuss how the LEAP program has impacted her career. If you’re inspired by Olga’s story and want to take the next step in your career with the LEAP program, contact Desiree@AAGO.org or visit www.AAGO.org to learn more. Amanda: Why did you register for the LEAP program?

Olga: It is a great way to learn new approaches in leadership, stay abreast of existing strategies, connect with your peers and share experiences. Throughout the program, you will get to know yourself on a deeper level, including your subconscious fears, strengths, and weakness. Not to mention, you will learn a great deal from the experiences and perspectives shared by other students in your class. Overall, I felt the LEAP program was a humbling experience. As managers, we sometimes assume we already know how to lead our teams. This program puts everything in perspective, which helps you see yourself more objectively and critically. MARCH/APRIL 2017

A KEY TO YOUR SUCCESS

Mold Awareness

Thursday, March 9, 2017 9:00 am until 3:00 pm

Race Car Clinic

Tuesday, March 7, 2017 9:00 am– 11:00 am

With Kris Lynch, Real Floors 3 CEC’s The Race Car Clinic will give Maintenance Mania competitors an opportunity to work on their race cars for the BIG event on March 21st! The official race car wheels will be provided and our sponsors will have some parts, tools, etc. for you to use. Please bring any marital that you would like to use on your car.

COST IS FREE to Maintenance Mania Competitors!

With Justin Mainit, Baxter Restoration 6 CEC’s Mold grows everywhere! But when mold occurs in a residents apartment, you need to be aware of what type of mold it is. You need to know how to address it, when to hire the professionals and how to communicate about mold within your organization. In this seminar, you will learn the following: • What is Mold • Why Mold grows • How to respond to Mold. • How to respond to Floor or Leaks • How to inspect for Mold or Mold inspection • How to deal with Surface Mold • Mold remediation • Communication. This class is ideal for Maintenance Supervisors, Assistant Managers, Community Managers, Regional Managers and Regional Maintenance Directors FREE for APASS Subscribers $79 Members/$99 Non Members This class is sponsored by Baxter Restoration

Lunch and Learn “9 HOT Leasing Techniques” Appliance Repair

Wednesday, March 8, 2017 9:00 am– 4:00 pm With Greg Malinowski, Rezco 6 CEC’s

Appliance Repair Seminar provides students with the skills and experience to service major appliances, from washing machines and dryers, to ranges and refrigerators. Students will have an opportunity to perform actual work on appliances and learn tip to work more efficiently. Students should bring their own tools.

FREE for APASS Subscribers $79 Members/$109 Non Members

THE KEY www.aago.org

Friday, March 10, 2017 11:00 am - 3:00 pm

with Desiree Starr, AAGO & Charlie Brown, ForRent.com 3 CEC’s Join us for our first “Lunch and Learn” of 2017. This interactive and fun session prom-ises to get Leasing Professionals energized and charged up for a phenomenal leasing season. Whether you are new to the industry or just need a refresher, this session is for you!

FREE for APASS Subscribers $79 members/$109 non member Sponsored by Forrent.com

Certificación de CPO

Thursday & Friday, Marzo 16 & 17 , 2017 8:00 am - 5:00 pm

Customer Service for the Service Team Friday, March 10, 2017 9:00 am until 12:00 pm

With Christopher Phillips, MAA 3 CEC’s The service team is instrumental in whether or not a resident is happy or not. This class will enhance your skills to better provide exceptional customer service.

Con Arturo Acevedo 6 CEC’s Ley de Florida...64E-9.018 -- Certificación Pública de Técnico de Servicio de Pisci-na. Un individuo que da atención a una piscina pública manteniendo los estatutos de limpieza, la calidad del agua y el equilibrio químico de piscinas públicas deberá ser certificado. Florida Law... 64E-9.018—Public Pool Service Technician Certification An individual who services a public pool by maintaining the cleanliness, water quality and chemical balance of public pools shall be certified.

In this seminar, you will learn the following: • What does customer service mean • Who are your customers • What is your role in customer service • How does the service team impact customer service at your community • How each customer interaction is an opportunity to deliver top notch customer service

$279 APASS $299 miembros/$395 no miembros

FREE for APASS Subscribers $79 Members/$99 Non Members

2017 CAMT SCHEDULE

Sessions starts Wednesday, March 22, 2017 All classes are from 9:00—5:00. Registration begins at 8:30 am Earn your Certificate for Apartment Maintenance Technicians and advance your career in apartment maintenance. NAAEI developed the CAMT program to provide the knowledge and tools necessary to run a costeffective maintenance program.

Introduction to the Apartment Industry Tuesday, March 14, 2017 9:00 AM - 12:00 PM With Desiree Starr, AAGO 3 CEC’s

In this seminar, you will learn: • Basics about the Apartment Industry • Vital key terms • Various jobs within the industry • How to find a job within our industry • What do you need in order to be hired? • Training and educational opportunities • Networking opportunities / committees / dinner meetings / LIVE events, etc.

This class is FREE! Thanks to the generosity of AAGO Foundation, Inc. Breakfast is sponsored by CORT

Whether you are a new or experienced maintenance technician, you can improve your: • Management of Preventive Maintenance • Accuracy of Diagnosis of Maintenance Issues • Ability to Make Cost-Effective Repair/Replacement Decisions CAMT Modules: • • • • •

Interior & Exterior Maintenance & Repair Electrical Maintenance & Repair Heating, Ventilation & Air Conditioning (HVAC) *There are 2 parts* Plumbing Maintenance & Repair Appliance Maintenance & Repair

*Effective July 1, 2016, individuals performing water heater and AC repairs (NOT including replacement) where parts cost no more than $1,000 must be Certified Apartment Maintenance Technicians (CAMTs). *

$799 for APASS Subscribers $899 Member / $999 Non-Member

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Are you an APASS subscriber? If you are, you know that you have access to all APASS qualifying classes for FREE!!! Whenever you see “NO BRAINER”, you know that this is an APASS qualifying class. APASS Subscribers also enjoy a 10% discount on certification and designation courses. If you are not, why aren’t you? It’s a NO BRAINER! You get unlimited seminars and workshops for an entire on-site team for the cost of one seminar! For just $69 per month, APASS can improve productivity, sharpen skills and reduce potential liabilities by millions! Ask me how to get one month FREE!

EPA CERTIFICATION Friday, March 24, 2017 8:30am— 5:00pm

With Vann Flippen, Chadwell Supply 6 CEC’s Check-in begins at 8:00 am The Federal Clean Air Act, Section 608, requires that persons who services, maintain, repair or dispose of appliances and equipment that contain regulated refrigerants be certified in proper refrigerant handling techniques. The EPA has also placed a sales restriction on refriger-ants, limiting the sale of regulated refrigerants to certified technicians only. Technicians who violate the Clean Air Act provisions may be fined, lose their certification, and may be required to appear in Federal Court

$135 for APASS subscribers/ $149 member $199 non-member/ Retests $95

2017 CAM SCHEDULE

Sessions starts Thursday, March 23, 2017 All classes are from 9:00—5:00. Registration begins at 8:30 am

The Certified Apartment Manager (CAM) is a vital link between the resident and the community owners and investors. “It is important for employees in the apartment industry to have regular, ongoing training. NAAEI professional designations, such as the CAM, offer that. They also provide employees with a tremendous sense of accomplishment, which is an essential component for learning.”- Former NAAEI president Jeff Lowry, CAPS, President of operations for Lubbock, Texas-based Madera Residential. The modules for CAM include: • Industry Essentials Human Resources • Financial Management Legal • Marketing I & Marketing II Resident Experience • Property Maintenance • Risk Management BRAND NEW COURSE MATERIAL!!!!!

Leadership Development Program Sessions starts Friday, April 14, 2017 All classes are from 9:00—5:00 Registration begins at 8:30 am

Are you interested in improving your leadership skills? Would you like to help change your organization from good to great? Do you want to add to your supervisory toolbox? The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist.

Program Requirements:

April 14th - Program Orientation and Hogan Assessment Review

CAM candidates must complete the following requirements to obtain the CAM designation: • a minimum of 12 months of onsite property management experience; • successfully completed CAM coursework meet all examination requirements within 12 months of declaring candidacy for CAM

May 12th - The 5 C’s of Leadership; Leadership Engagement

$949 Member $849 for APASS Subscribers $1,249 Non-Member This class is sponsored by Pet & Playground, DBK Construction, 407apartments, CORT, Affinity Waste Solutions

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July 14th - Leadership Applications: Ethics, Counseling and Performance Appraisals August 11th - Listening Leadership September 15th - Leadership “Speak” October 20th - ”Going from Led to Lead” In order to apply for the program, candidates must have one of the following: CAM, CAS, CAMT, ARM, CAPS and or be a supervisor of a team of 3 or more for 24 months.

$999 Members/$899 for APASS

HVAC Industry Changes Wednesday, April 26, 2017 8:30 am– 5:00 pm

With Vann Flippen, Chadwell Supply 6 CEC’s

Closing Strategies: From First Contact to Commitment Thursday, April 20, 2017 9:00 am– 12:00 pm

With Sydney Jamieson, 407apartments 3 CEC’s Closing Strategies: From First Contact to Commitment • Understanding The Internet Prospect • Scoring the tour: • Phone Leads • Email leads • What’s rapport and how do we build it? • 3 Closing strategies you can start using immediately!

FREE for APASS Subscribers $79 Members/$109 Non Members This class is sponsored by CORT

Troubleshooting & Servicing HVAC & Refrigeration Electrical Systems. Learn Detailed Procedures for Systematic Troubleshooting of HVAC/R Electrical Systems. This course teaches the fundamental and advance skills of troubleshooting residential HVAC electrical system problems. In this course, technicians learn and practice proven diagnostic techniques that they can apply immediately, back on the job. The goal is to provide technicians with both the skills and confidence to tackle any electrical system malfunction, with emphasis on rapid discovery of the failed component and root cause determination. Following this logical, systematic procedure for troubleshooting electrical systems makes the job much less intimidating.

FREE for APASS Subscribers $99 Members

Congratulations to the following individuals for successfully completing their prestigious NAAEI Professional Designations. Certified Apartment Portfolio Surpervisor

Denny Troncoso, CAPS

Coaching for Peak Performance Friday, April 21, 2017 9:00 am—12:00 pm

With Desiree Starr, AAGO & Carey Miller, Westdale Management 3 CEC’s Learn how to coach your teams for peak performance! • Clearly differentiate and seek higher-level coaching opportunities that provide signif-icant payoff to the individual, team, and organization. • Apply advanced skills to conduct more compelling, collaborative, and rewarding coaching discussions. • Seek and offer feedback that people can accept and act on to ensure achievement of business goals. • Monitor and measure the continuous improvement of coaching skills in themselves and those they coach. • Build and sustain a coaching culture within their team.

FREE for APASS $69 members/ $99 non-members This class is sponsored by 407apartments

Certified Apartment Manager

Lacey Hill, CAM Lesley Wilson, CAM Renee Benevides, CAM Certified Apartment Supplier

Justin Frost, CAS

Certified Apartment Maintenance Technician

Robert Colorado, CAMT William Commesso, CAMT Sammy Westbrook , CAMT Larry Dillon, CAMT Julio Perez, CAMT

Licreste Loreus, CAMT Ruben Sosa, CAMT Miguel Oquendo, CAMT William LaViolette, CAMT

If you are interested in enrolling in an upcoming designation program, please contact Lydia Rodriguez at (407)644-0539 or lydia@aago.org.

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THE KEY YELLOW PAGES ACCESS CONTROL SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Barcode Automation, Inc............................ 407-327-2177 Complete Access Control of Central Florida, Inc. ................................ 407-381-3995 Spot Industries, Inc................................... 407-468-7784 VingCard Elsafe ........................................ 214-789-5340

ADVERTISING/MARKETING World Advertising of floridA advertising specialties • 813/835-9500 Promotional items • Clothing • inCentives

407apartments ......................................... 407-505-4332 American Heritage Press ........................... 407-679-2000 apt.supplier.com ....................................... 407-677-8075 Apartment Finder Magazine ..............407-894-3847 X 120 Apartment List .......................................... 336-706-4854 Apartmentjobs.com ................................... 877-682-6200 Apartments.com ....................................... 813-504-0507 Blue Book (The) ........................................ 800-431-2584 Apartment Lease-Up Experts. .................... 305-502-7888 D. Sink, Inc. .............................................. 407-474-8274 Fast Signs ................................................ 407-774-0003 For Rent Media Solutions........................... 800-882-5659 National Efficiency Systems Inc .................. 877-769-2334 Multifamily Exclusive ................................. 407-366-4444 RentPath .................................................. 407-888-0745 realtor.com ............................................... 805-557-2942 Rent.com ................................................. 310-828-8866 Ryan Austin Design ................................... 404-600-5614 Welcome Basket (The)............................... 386-279-7536 World Advertising of Florida ....................... 813-835-9500

AIR CONDITIONING All Elements Energy .................................. 407-260-1539 ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 BranamJames Construction Inc.................. 352-530-2232 BST-Armorcon .......................................... 407-999-5054 Ferran ...................................................... 407-422-3531 Home Depot (The) ..................................... 407-417-0252 HD Supply ................................................ 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Natural Air Energy ..................................... 863-679-2665 RezCor ..................................................... 800-678-0023 Triangle Construction ................................ 407-846-8274 US Heating and Air Conditioning, Inc........... 407-774-9850

AIR CONDITIONING/FILTERS/FILTER MATERIALS ISS Supply, LLC ........................................ 407-296-5211 Marcone Supply........................................ 407-422-8381 Natural Air Energy ..................................... 863-679-2665 RezCor ..................................................... 800-678-0023

AIR QUALITY SERVICE/INDOOR Air Quality Assessors .....................................407-233-0493 Criste Construction, Inc ............................. 407-324-2222 ECS ......................................................... 407-859-8378 Healthy Home Environmental Services, LLC .....407-273-9387 Natural Air Energy ..................................... 863-679-2665

ANIMAL/WILDLIFE REMOVAL Urban Jungle Wildlife Removal ................... 321-438-4294

APPLIANCES Appliance Warehouse................................ 407-782-9380 ARD Distributors, Inc ......800-282-3377 or 800-654-7721 Azuma Leasing ......................................... 800-707-1188 Chadwell Supply ...................................... 888-341-2423 Coin-O-Matic............................................ 800-642-9525 Commercial Laundries of West Florida, Inc.. 800-876-1477 HD Supply ............................................... 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Lowe’s Companies .................................... 336-232-4816 MFS Supply .............................................. 440-248-5300 RezCor ..................................................... 800-678-0023

ASPHALT PAVING/REPAIRS All County Pavement Management Solutions an M&M Asphalt Co ................. 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Driveway Maintenance, Inc ........................ 407-298-8558

THE KEY www.aago.org

Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Seminole Asphalt Paving ........................... 407-323-0111 Sunray Paving and Construction ................ 407-202-0716

ATTORNEY/COURT SERVICES lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP ............................ 407-422-2454 Law Office of James I. Barron, III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC............................... 407-792-5659

AUTOMATIC ACCESS SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Royce Integrated Solutions ........................ 843-421-0699

AWNINGS

Robert Drollett Construction, Inc................. 386-316-4730 Spraggins, Inc .......................................... 407-295-4150 Wilsonart International............................... 407-363-7121

CAMERAS/CCTV A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Critical Intervention Services ...................... 407-408-6431

CAR WASH/COIN OPERATED/VAC & WATER MACHINES Davis Air-Vac & Carwash, Inc. .................... 407-673-2777

CARPENTRY & REFURBISHING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 AMH Construction, Inc............................... 407-408-1822 BranamJames Construction Inc.................. 352-530-2232 InfoTycoon .................................... 404-267-1506 ext 718 Jim Cary Painting...................................... 407-468-6057 Renovia . .................................................. 866-271-2148 Statewide Construction ............................ 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

CARPET CLEANING SERVICES g & h cArPet cAre, inc. 407/671-7877

sunbrite outdoor furniture • 407.294.9041 new awnings • Custom Cabanas • awning Canvas rePlaCement

Awnclean ................................................. 813-258-9344 Maxter Building Maintenance Inc. .............. 407-990-2910 Sunbrite Outdoor Furniture .............................407-294-9041

BACKFLOW TESTING & REPAIR AmericAn bAckfloW & fire services, llc 877-393-5544

We Specialize in Testing, Repairing, Rebuilding & Replacing Backflow Devices

Advantage Integration Technology .......... 407-816-9101 American Backflow & Fire Services, LLC. 877-393-5544 Coastal Backflow, LLC ........................... 386-837-2027 Fire and Life Safety America .................. 407-688-1949 Firetronics, Inc. ..................................... 407-774-6900 Harvey Baker Plumbing, Inc ................... 407-859-3572 Reliance Plumbing ................................ 407-831-4459 Roto Rooter .......................................... 407-855-7900 Service Master Plumbing Services ......... 407-671-6494 Unifour Fire & Safety ............................. 813-283-1801

BASKETBALL/SPORTS EQUIPMENT Korkat Inc................................................. 770-214-9322

BATHTUB REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 BathArt Refinishing ................................... 407-952-0958 Bathtub Reglazing Specialist, Inc................ 407-284-2172 ELG Property Solutions .............................. 407-791-2991 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

BLINDS/DRAPERIES SALES/INSTALLATION Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Marietta Drapery & Window Coverings Co. ........................................ 800-852-8769 RezCor ..................................................... 800-678-0023

BULK WASTE REMOVAL Waste Management .................................. 407-687-5079

CABINET/KITCHEN/BATH/DOORS intellectuAl design, inc. 407-847-2330 Painting - Cabinets - remodeling

Absolutely Amazing Refinishing, Inc............ 407-444-9000 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Custom Klosets and Cabinets .................... 813-246-4806 Go Builders................................................ 407-786-2171 Intellectual Design, Inc............................... 407-847-2330 Kitchen Solvers of Orlando......................... 407-603-1945 MFS Supply .............................................. 440-248-5300

honesty

Quality

serviCe

Arahull Services, Inc.................................. 954-850-1480 Bestway Care Carpet Cleaning ................... 407-854-5331 Carpet Valle, Inc. ....................................... 407-889-7111 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 JIM Property Services, LLC ........................ 888-222-6013 Sanctify . .................................................. 407-733-1607 SERVPRO of Winter Park. .......................... 407-678-5391 Total Green Cleaning, Inc. .......................... 407-413-5561 Undisputed Steamer.................................. 407-927-2917

CARPET DYEING Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 Undisputed Steamer.................................. 407-927-2917

CARPET SALES/INSTALLATION cArPet & blinds beAutiful, inc. 407-578-6000 “Flooring Central Florida sinCe 1981”

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

Arbor Contract Carpet ............................... 407-438-1129 Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors, Inc................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Spraggins, Inc .......................................... 407-295-4150

CHEMICALS/SUPPLIES/CLEANING Chromate Industrial Corp ........................... 407-340-1565 HD Supply ................................................ 407-232-0097 RezCor ..................................................... 800-678-0023 Softwash Systems .................................... 407-519-1235

CLEANING SERVICES Awnclean ................................................. 813-258-9344 Globiserv, Inc. ........................................... 407-341-7651 Hydroswift Cleaning Inc. ............................ 407-568-9096 Maxter Building Maintenance Inc. .............. 407-990-2910 Sanctify . .................................................. 407-733-1607 Sparkling Clean ........................................ 407-247-0333 Total Green Cleaning, Inc. .......................... 407-413-5561

CLOSETS Custom Klosets and Cabinets .................... 813-246-4806

THE KEY YELLOW PAGES CLOTHING RECYCLING City Recycling Group, LLC ......................... 813-377-5900 Goodwill Industries of Central Florida.......... 407-233-8096

COIN OPERATED LAUNDRY EQUIPMENT csc serviceWorks – lAundrY room solutions 800/432-1541 eXt 50512 Credit & smart-Card/Coin oPerated laundry eQuiPment

ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 Aaxon Laundry Systems ............................ 954-772-7100 CSC Service Works ................... 800-432-1541 ext 50534 Coin-O-Matic ................................................800-642-9525 Commercial Laundries of West Florida, Inc. .....800-876-1477 Washco Laundry Equipment, Inc. ....................800-342-9683

COMPACTOR RENTALS Waste Management .................................. 407-687-5079 Waste Pro of Florida .................................. 321-377-5391

COMPUTER SOFTWARE/HARDWARE BuildingLink.com ...................................... 407-529-6063 CoreLogic SafeRent .................................. 800-877-1223 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 R.A. Cassel & Associates ........................... 407-599-5890 RealPage Inc ............................................ 972-820-3015 Yardi Systems, Inc..................................... 407-921-8526

CONCESSION SUPPLIES/POPCORN/COOKIES/BELGIAN WAFFLES Gold Medal Products ................................. 407-970-3844

CONCRETE COATINGS/POOL DECKS/ENTRIES Artisian Refinishing................................ 407-952-7241 Awnclean.............................................. 813-258-9344 Behr Paint Corporation .......................... 407-341-2759 Porter/PPG Paints ................................. 407-947-8570 Robert Drollett Construction, Inc. ............ 386-316-4730 Shayne Systems, Inc. ............................ 407-299-2552

CONSTRUCTION AAPCO Florida-A Division of AAPCO Group .................... ...................................................... 800-728-2690 All Terrain Tractor Service, Inc ................ 386-218-6969 Allsouth Renovations, Inc. ...................... 888-323-8601 AMH Construction, Inc. .......................... 407-408-1822 Arteek Supply & Design LLC. ................. 407-406-0900 Badwater Beaver Constuction ................ 407-709-0651 Camp Construction Services .................. 813-622-6610 CMSBUSH, Inc. ..................................... 407-316-8544 Coastal Reconstruction Group ................ 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc. ................. 386-860-2050 ECS ...................................................... 407-859-8378 Global Roofing, LLC ............................... 407-732-7911 Gulf Western Roofing ............................. 321-443-8096 Harrison Brown Construction.................. 407-637-2985 Head Consulting Services ...................... 407-256-9363 JIM Property Services, LLC .................... 888-222-6013 Mohawk Industries ............................... 800-266-4295 Ox-Built Construction, LLC ..................... 770-485-3698 Paramount Drywall, Inc. ......................... 305-828-4757 Peak Contractors Inc. ........................... 813-241-7069 Quality Restoration & Renovations .......... 813-517-1555 Robert Drollett Construction, Inc. ............ 386-316-4730 Solidway Construction, Inc. .................... 407-383-5609 Stratus Construction & Roofing .............. 407-625-5866 SWET Construction Group...................... 321-594-5569 Watermark Restoration .......................... 770-853-8641 ZMG Construction ................................. 407-865-5771

CONSTRUCTION CONSULTANT Broadband Consulting Group ..................... 407-342-0186 Central Florida Residential Contracting LLC ......813-324-5502 CMSBUSH, Inc. ......................................... 407-316-8544 Prospect Construction & Development Group, LLC. ....407-502-2939 Zee’s Roofing and Construction, Inc. .......... 407-875-2225

COUNTER REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796

Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

CREDIT CARD MERCHANT SERVICES Integrated Merchant Services .................... 305-633-6303

CREDIT/COLLECTION INFORMATION Core Logic SafeRent ................................. 800-877-1223 First Advantage ......................................... 800-590-8535 Leading Edge Solutions, LLC ..................... 407-708-1901 Monument Adjustment Bureau .................. 407-308-3999 National Credit Systems ............................ 800-530-0676 On-Site.com ............................................. 407-370-4648 RentDebt Automated Collections, LLC ........ 800-467-2316 RentPaidOnline ......................................... 904-599-2794 Resident Check......................................... 800-491-2580 Southern Management .............................. 800-229-4531 TransUnion ............................................... 312-985-2226

CRIME SCENE CLEANING Accident Cleaners ..................................... 407-438-9699 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769

CURB REPAIR/PAINTING All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Concrete Sidewalk Repair, LLC................... 855-255-3935 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Professional Debt Mediation ...................... 888-676-9873 Shayne Systems ....................................... 407-299-2552 Sunray Paving and Construction ................ 407-202-0716

ELECTRICAL SUPPLIES/SERVICES Criste Construction, Inc ............................. 407-324-2222 Home Depot (The) ..................................... 407-417-0252 Ferran ...................................................... 407-422-3531 Orlando Utilities Commission ..................... 407-434-2248 RezCor ..................................................... 800-678-0023 Switch Electric LLC ................................... 800-929-5035 Wilmar Industries ...................................... 954-815-0800

ELECTRONIC PAYMENT SERVICE RentPaidOnline ......................................... 904-599-2794

ENERGY CONSERVATION All Elements Energy .................................. 407-260-1539 AUM ........................................................ 800-418-5393 Chromate Industrial Corp ........................... 407-340-1565 Duke Energy ............................................. 866-843-6546 Energy Management Systems, Inc. ..... 800-965-9642 ext 403 Minol........................................................ 972-386-6611 Orlando Utilities Commission ..................... 407-434-2248

ENTERTAINMENT Aarrow Sign Spinners................................ 301-221-4752 Don’t Stop Believing Entertainment, Inc ...... 404-840-4484 Gold Medal Products ...................................407-9703844

EVICTIONS lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Law Offices of James I Barron III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Renters Reference Services, Inc. ................ 904-800-2288 Warren & Skaggs, PLLC ............................ 407-792-5659

EXERCISE EQUIPMENT Exercise Systems, Inc................................ 407-996-8890 Fitnesmith ................................................ 561-529-5590 First Place Fitness Equipment .................... 904-998-0738 Korkat Inc................................................. 770-214-9322 Pet and Playground Products ..................... 334-318-5448 ProMaxima Strength & Conditioning ........... 407-429-9972 Sofitco ..................................................... 904-521-8775

EXTERMINATORS All Florida Pest Control .............................. 407-385-2190 American Pest Management...................... 727-321-6881 A.R.T. Pest Control Services Inc. ................ 888-926-6488 Elite Pest Systems .................................... 407-331-0030 Florida Pest Control................................... 407-896-6601 Massey Services ....................................... 407-645-2500

Prevail Pest Control ................................... 800-432-6547 Sterling Pest Control, Inc. .......................... 407-277-7378 Urban Jungle Wildlife Removal ................... 321-438-4294 ValleyCrest Landscape Maintenance .......... 407-702-4929

FENCING A. C. T. Access Control Technologies, Inc. 407-422-8850 Complete Access Control of Central Florida, Inc. ........................................ 407-381-3995 Memoreyes........................................... 770-989-1776 Royce Integrated Solutions..................... 843-421-0699

FINANCING Elevation Financial Group, LLC ................... 407-215-1353

FIRE ALARM CERTIFICATION AND CONSULTING Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers ................ 321-332-4599

FIRE ALARM INSTALLATION, MONITORING\SERVICE Academy Fire Life Safety ........................... 714-402-6334 Advantage Integration Technology .............. 407-816-9101 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE EXTINGUISHERS Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 MFS Supply .............................................. 440-248-5300 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE RESTORATION Behr Paint Corporation .............................. 407-341-2759 Bestway Care Carpet Cleaning ................... 407-854-5331 Coastal Reconstruction Group .................... 407-644-1800 Cohen Construction Inc ............................. 386-848-4562 Criste Construction, Inc ............................. 407-324-2222 Fire and Life Safety America ...................... 407-688-1949 Ox-Built Construction, LLC......................... 770-485-3698 Quality Restoration & Renovations .............. 813-517-1555 Quick Response Fire Protection ................. 407-469-2134 Recromax ................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391 Statewide Construction ............................. 407-282-2809 Watermark Restoration.............................. 770-853-8641

FIRE SPRINKLER INSTALLATION/INSPECTION/ BACKFLOW/HYDRANTS American Backflow & Fire Services, LLC .... 877-393-5544 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Quick Response Fire Protection ................. 407-469-2134 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494 Unifour Fire & Safety ................................. 813-283-1801

FLOOR COVERING

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

Arbor Contract Carpet .............................. 407-438-1129 Carpet & Blinds Beautiful........................... 407-578-6000 Chadwell Supply ....................................... 888-341-2423 Commercial Flooring Distributors ............... 386-668-0121 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors......................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Mohawk Industries ................................... 800-266-4295 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-466-1523 Sherwin Williams Company (The) ............... 407-843-6020

MARCH/APRIL 2017

THE KEY YELLOW PAGES Southeast Floors, LLC ............................... 407-888-8008 Turnz, LLC ................................................ 407-770-2200

INTERIOR DESIGN Kay Green Design, Inc. .............................. 407-246-7155 Koncept Design Studio .............................. 404-888-0198

FOUNTAINS/SALES & SERVICE Vermana .................................................. 888-599-2477

IRRIGATION REPAIRS/PARTS

FURNITURE/HOUSEWARES SALES/LEASING

American Backflow Testing ........................ 877-393-5544 B&M Landscape Concepts......................... 407-677-7799 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc.. ................... 904-716-0683 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Innovations Design Group .......................... 407-440-3574 Landscape Design Group, Inc .................... 407-359-4332 Luke Brothers Landscape Services...... 727-937-6448 ext 2045 Reliance Plumbing .................................... 407-831-4459 Servello & Son, Inc. ................................... 386-753-1100 Service Master Plumbing Services ............. 407-671-6494 US Lawns of Orlando................................. 407-412-8266

Admiral’s Casual Furniture......................... 800-999-2589 AFR Furniture Rental ................................. 407-608-5141 Cort ......................................................... 407-678-2677 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Southern Furniture Leasing........................ 407-867-7347 Sunbrite Outdoor Furniture ........................ 407-294-9041

GENERAL CONTRACTORS AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 AMH Construction, Inc............................... 407-408-1822 Allsouth Renovations, Inc. .......................... 888-323-8601 BranamJames Construction Inc.................. 352-530-2232 Champion Window Inc............................... 407-878-7482 CMSBUSH, Inc. ......................................... 407-316-8544 CN Prestige Contracting LLC ..................... 561-718-0302 Coastal Reconstruction Group .................... 407-644-1800 Cohen Construction Inc ............................. 386-848-4562 Criste Construction, Inc ............................. 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 EDC Services Group .................................. 407-771-4442 H & F Renovations, Inc. ............................. 407-732-7911 Global Roofing, LLC................................... 407-732-7911 Go Builders............................................... 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Prospect Construction & Development Group, LLC. ....407-502-2939 Q Group Builders, Inc ................................ 215-942-6700 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Statewide Construction ............................. 407-282-2809 Solidway Construction, Inc. ........................ 407-383-5609 SWET Construction Group ......................... 321-594-5569 TB Roofing & Construction......................... 727-545-8272 THS National, LLC ..................................... 866-794-8210 Triangle Construction ................................ 407-846-8274 Windsor Redevelopment Corp .................... 813-854-3800 Zee’s Roofing and Construction, Inc. .......... 407-878-2225

KEY CONTROL SYSTEMS BuildingLink.com ...................................... 407-529-6063 Handy Trac Systems ..........................800-665-9994 x231 VingCard Elsafe ........................................ 214-789-5340

LAKE MAINTENANCE Southern Aquatic Management, Inc. ........... 407-878-6655

LANDSCAPE ARCHITECT Innovations Design Group .......................... 407-440-3574

LANDSCAPING/LAWN MAINTENANCE/ CONSULTING Ackman Brothers Landscaping, Inc. ........... 407-929-3062 B&M Landscape Concepts......................... 407-677-7799 Budd Group (The)...................................... 407-823-8188 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Greater Outdoors Lawn Care ..................... 407-438-1601 Hogan Landscapes, Inc. ........................... 407-283-5296 Innovations Design Group .......................... 407-440-3574 Landscape Design Group, Inc .................... 407-359-4332 Luke Brothers Landscape Services ..... 727-937-6448 ext 2045 Preferred Maintenance .............................. 904-217-3196 Royal Landscape Nursery .......................... 407-296-3042 Servello & Son, Inc. ................................... 386-753-1100 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert ............................... 407-331-8020 US Lawns ................................................. 407-319-9044 US Lawns of Orlando................................. 407-412-8266 ValleyCrest Landscape Maintenance .......... 407-702-4929 Yellowstone Landscape ............................. 407-446-6010

GIFT BASKETS Baskets by Nancy ..................................... 407-658-7724 The Welcome Basket................................. 386-279-7536

LAWN/SHRUB SPRAYING

GLASS & MIRROR

All Florida Pest Control .............................. 407-385-2190 B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Hogan Landscapes, Inc. ........................... 407-283-5296 Luke Brothers Landscape Services .... 727-937-6448 ext 2045 Massey Services ....................................... 407-645-2500 Servello & Son, Inc. ................................... 386-753-1100 Sterling Pest Control, Inc. .......................... 407-277-7378 US Lawns ................................................. 407-319-9044

Patriot Glass Repair, LLC ........................... 321-443-8427

GOLF CAR/TRIKES/LEASING/SALES/SERVICES Advantage Golf Cars ................................. 407-440-2804 Bargin Carts ............................................. 863-438-0043 Golf & Electric Vehicles .............................. 407-568-2122 Orlando Golf Cars ..................................... 407-426-9727

GUTTERS/PROTECTION/CLEANING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 Awnclean ................................................. 813-258-9344 Mallard Systems ....................................... 321-804-4907

LEASING COMPANY Condo Experts USA Inc. ............................. 305-502-7888 National Efficiency Systems Inc .................. 877-769-2334

HARDWARE RezCor ..................................................... 800-678-0023 VingCard Elsafe ........................................ 214-789-5340

LEGAL lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

HUMAN DIRECTIONAL/SPINNERS Aarrow Sign Spinners................................ 301-221-4752

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

INSURANCE SALES Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031

INSURANCE SERVICES/RISK MANAGEMENT LeaseTerm Solutions ................................ 888-814-6950 Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031 Yardi Systems, Inc..................................... 407-921-8526

INTERNET SERVICES AND DESIGN Apartment List .......................................... 770-617-8812 Apartments.com ....................................... 813-504-0507 Bright House Networks .............................. 813-436-2214 Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351 R.A. Cassel & Associates ........................... 407-599-5890

THE KEY www.aago.org

Law Office of James I Barron, III, P.A. ......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC ............................ 407-792-5659

LEAK DETECTION Healthy Home Environmental Services, LLC .....407-273-9387

MAINTENANCE REPAIRS EDC Services Group .................................. 407-771-4442 EPIC Home Services, Inc............................ 407-415-3588 Cohen Construction Inc ............................. 386-848-4562 Urban Jungle Wildlife Removal ................... 321-438-4294

MAINTENANCE SUPPLIES Chadwell Supply ....................................... 888-341-2423 Chromate Industrial Corp ........................... 407-340-1565

EDC Services Group .................................. 407-771-4442 HD Supply ................................................ 407-232-0097 Lowe’s Companies .................................... 336-232-4816 Maintenance Supply Headquarters ............. 813-299-9338 Marcone Supply........................................ 407-422-8381 RezCor ..................................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Wilmar Industries ...................................... 954-815-0800

MANAGEMENT CONSULTANT Satisfacts Research .................................. 866-655-1490

MARKET RESEARCH 407apartments ......................................... 407-505-4332 ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205 CoStar Group, The..................................... 321-558-4061 MyRentComps.com .................................. 407-206-3791

MICROWAVE OVEN PARTS RezCor ..................................................... 800-678-0023

MOLD/ASBESTOS/LEAD REMEDIATION/ RESTORATION & CONSULTING Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Coastal Reconstruction Group .................... 407-644-1800 ELG Property Solutions .............................. 407-791-2991 G & H Carpet Care, Inc .............................. 407-671-7877 Lynch’s CCC and Restorations, Inc ............. 407-366-0010 Recromax................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493 Healthy Home Environmental Services, LLC .. 407-273-9387

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493

MOVING & STORAGE Knight Speed Moving ................................ 800-591-0161

MULTIFAMILY MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205

NEWSLETTERS Resident News.......................................... 800-961-1916

ONLINE MARKET SURVEY MyRentComps.com .................................. 407-206-3791

ORNAMENTAL IRON WORKS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850

OUTDOOR/INDOOR FURNITURE/REFINISHING sunbrite outdoor furniture 407/294-9041 new sling & straP Furniture re-Finish • re-straP • re-sling

Admiral’s Casual Furniture......................... 800-999-2589 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Sunbrite Outdoor Furniture ........................ 407-294-9041

PAINTING (APPLICATORS)

intellectuAl design, inc. 407-847-2330 Painting - Cabinets - remodeling

AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Certapro Painters of Winter Park ............... 866-852-1385 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 ELG Property Solutions .............................. 407-791-2991 EPIC Home Services, Inc............................ 407-415-3588 GDE Renovations, Inc. ............................... 407-321-8886 Hydroswift Cleaning Inc ............................. 407-568-9096 Intellectual Designs, Inc. ............................ 407-847-2330 Jim Cary Painting...................................... 407-468-6057 JIM Property Services, LLC ........................ 888-222-6013 Luminous Painting & Renovating, LLC ........ 407-542-3514 Ox-Built Construction, LLC......................... 770-485-3698 Peak Contractors Inc. ........................... 813-241-7069 Porter/PPG Paints ..................................... 407-947-8570 Preferred Maintenance .............................. 904-217-3196 Renovia .................................................... 866-271-2148

THE KEY YELLOW PAGES r-tistic interiOrs, inc. 407/677-6197 • interior Painting • drywall rePair • texturing • tile

R-Tistic Interiors ....................................... 407-677-6197 Statewide Construction.............................. 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

PAINTS & SUPPLIES Behr Paint Corporation .............................. 407-341-2759 Color Wheel Paints .................................... 407-293-6810 Home Depot (The) ..................................... 407-417-0252 Lowe’s Companies .................................... 336-232-4816 Paint Drop by Valspar (The)........................ 407-816-9146 Porter/PPG Paints ..................................... 407-947-8570 RezCor ..................................................... 800-678-0023 Sherwin Williams Company (The) ............... 407-468-9671 Valspar Corporation................................... 512-820-4328

PARKING LOT MAINTENANCE All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Asphalt365, Inc ....................................... 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Criste Construction, Inc. ............................ 407-324-2222 Driveway Maintenance, Inc. ....................... 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Sunray Paving and Construction ................ 407-202-0716

PATIO/PORCH/RAILING AAPCO Florida-A Division of AAPCO Group . 800-728-2690

PATROL SERVICES Critical Intervention Services ...................... 407-408-6431 Memoreyes .............................................. 770-989-1776 Palm Security Services .............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Signal 88 Security North Orlando ............... 407-267-5611 Veterans Security Corps of America, Inc ..... 954-731-5161

PERSONNEL/TEMPORARY SERVICES

hh stAffing services, inc 407/401-9496 From regional managers to grounds maintenanCe – give us a Call Apartmentjobs.com ................................... 877-682-6200 BG Staffing ............................................... 813-314-2069 HH Staffing ............................................... 407-401-9496 Liberty Group, The..................................... 407-512-6408 RecruiterMixer .......................................... 407-641-5577

PET SERVICES/SITTING Pet Playground Products ........................... 334-318-5548 PooPrints Central Florida ........................... 407-496-3133

PLANTS/PLANTING SUPPLIES Greater Outdoors Lawn Care ..................... 407-438-1601 Royal Landscape Nursery .......................... 407-296-3042

PLAYGROUND AND PARK EQUIPMENT Pet Playground Products .................................. 334-318-5548

PLAYGROUND/SHADE & PARK EQUIPMENT ET & T Distributors, Inc. ............................. 888-642-2226 Korkat Inc................................................. 770-214-9322 Pet Playground Products ........................... 334-318-5548 Top Line Recreation .................................. 800-921-4509

PLUMBING PARTS/SUPPLIES/SERVICES service mAster Plumbing 407/671-6494 now you Can Call a name you Can trust

American Backflow Testing ........................ 877-393-5544 Avalon Manufacturing ............................... 407-619-1463 Coastal Backflow, LLC ............................... 386-837-2027 Ferran ...................................................... 407-422-3531 Five Star Claims Adjusting . ....................... 321-652-0878 Flo-Tec Automation . ................................. 727-531-8796 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Moen ....................................................... 813-394-0363 RezCor ..................................................... 800-678-0023 Reliance Plumbing .................................... 407-831-4459

Roto Rooter .............................................. 407-855-7900 Service Master Plumbing Services ............. 407-671-6494 Wilmar Industries ...................................... 954-815-0800

PRE-EMPLOYMENT/RESIDENT SCREENING CoreLogic SafeRent .................................. 855-491-2696 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 RealPage Inc. ........................................... 972-820-3015 Resident Check......................................... 800-491-2580 Yardi Systems, Inc..................................... 407-921-8526

PRESSURE WASHING/EXTERIOR BUILDING CLEANING Awnclean ................................................. 813-258-9344 Asphalt365, Inc ........................................ 407-344-1194 DRS Inc. ................................................... 407-367-9022 Elite Pest Systems .................................... 407-331-0030 Globiserv, Inc. ........................................... 407-341-7651 Jim Cary Painting...................................... 407-468-6057 Mallard Systems ....................................... 321-804-4907 Maxter Building Maintenance Inc. .............. 407-990-2910 Ox-Built Construction, LLC......................... 770-485-3698 Renovia .................................................... 866-271-2148 Sparkling Clean ........................................ 407-247-0333 Squeegee Squad ...................................... 407-921-0072 Total Green Cleaning, Inc. .......................... 407-413-5561

PRINTING/TYPESETTING/GRAPHIC ARTS Apartment Finder Magazine ........... 407-894-3847 ext 120 American Heritage Press ....................... 407-679-2000 Central Communications, LLC ................ 407-936-5650 Fast Signs ............................................ 407-774-0003 For Rent Media Solutions........................... 800-882-5659 Koncept Design Studio .............................. 404-888-0198 Multifamily Exclusive ............................. 407-366-4444 RentPath .................................................. 407-888-0745 Saxon Business Systems-Xerox .... 407-291-4666 ext 655

PROMOTIONAL PRODUCTS/EVENTS Central Communications, LLC ................ 407-936-5650 Koncept Design Studio .............................. 404-888-0198 Multifamily Exclusive ................................. 407-366-4444 0pinions Vary ............................................ 407-733-4351 World Advertising of Florida ....................... 813-835-9500

PUBLIC RELATIONS 0pinions Vary ............................................ 407-733-4351

PUBLISHERS 407apartments ......................................... 407-505-4332 Apartment Finder Magazine ..............407-894-3847 X 120 For Rent Media Solutions........................... 800-882-5659 RentPath .................................................. 407-888-0745

PURCHASING SERVICES Buyers Access .......................................... 303-991-5580

REAL ESTATE BROKERAGE/MULTI-FAMILY/ APPRAISAL/DEVELOPER Apartment Hunters.................................... 407-930-4607 Condo Experts USA Inc. ............................. 305-502-7888 Marcus & Millichap ................................... 407-557-3800 Reisch Consulting Group, Inc. .................... 407-628-2742

REFERRAL SERVICES Apartment Hunters.................................... 407-930-4607 Monument Adjustment Bureau .................. 407-308-3999 The Welcome Basket................................. 386-279-7536

REHAB h & f renovAtions, inc. 407-732-7911 multi-Family renovation sPeCialist

AAPCO Florida-A Division of AAPCO Group. ....................................... 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Allsouth Renovations, Inc. .......................... 888-323-8601 BST-Armorcon .......................................... 407-999-5054 CN Prestige Contracting LLC ..................... 561-718-0302 vCoastal Reconstruction Group .................. 407-644-1800 Commercial Flooring Distributors ............... 386-668-0121 Custom Klosets and Cabinets .................... 813-246-4806 DBK ......................................................... 386-860-2050 EDC Services Group .................................. 407-771-4442 H & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Kay Green Design, Inc. .............................. 407-246-7155

Q Group Builders, Inc ................................ 215-942-6700 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Service Master Plumbing Services ............. 407-671-6494 Spraggins, Inc........................................... 407-295-4150 Statewide Construction ............................. 407-282-2809 Switch Electric LLC ................................... 800-929-5035 TB Roofing & Construction......................... 727-545-8272 Turnz, LLC ................................................ 407-770-2200 Windsor Redevelopment Corp .................... 813-854-3800 ZMG Construction, Inc. .............................. 407-865-5771

RELOCATION SERVICES Apartment Hunters.................................... 407-930-4607 Apartment List .......................................... 770-617-8812

REMODELING

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

AJS Building & Renovations ....................... 407-298-9700 Amerikote Enterprises, Inc. ........................ 407-884-5900 AMH Construction, Inc............................... 407-408-1822 Artisian Refinishing ................................... 407-952-7241 BST-Armorcon .......................................... 407-999-5054 Camp Construction Services ...................... 813-622-6610 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 Harrison Brown Construction ..................... 407-637-2985 Kay Green Design, Inc. .............................. 407-246-7155 Kitchen Solvers of Orlando......................... 407-603-1945 Luminous Painting & Renovating, LLC ........ 407-542-3514 Moen ....................................................... 813-394-0363 Mr. Fix It All, Inc......................................... 678-891-7704 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Quality Restoration & Renovations .............. 813-517-1555 Solidway Construction, Inc. ........................ 407-383-5609 Switch Electric LLC ................................... 800-929-5035

RENTAL GUARANTEE Liberty Rent Guarantee.............................. 678-697-8245

RESIDENT RETENTION Cares By Apartment Life ............................ 407-408-4245 Satisfacts Research .................................. 866-655-1490

RESIDENT SURVEYS National Efficiency Systems Inc .............. 877-769-2334 Satisfacts Research .................................. 866-655-1490

RESIDENTIAL PRODUCTS/SERVICES Apartments.com ....................................... 813-504-0507 Counter Crew ........................................... 407-975-3796 Monument Adjustment Bureau .................. 407-308-3999 One Call Now............................................ 937-573-2346 Palm Security Services .............................. 877-824-4025 PooPrints Central Florida ........................... 407-496-3133

RESTORATION - FIRE, WATER, & WIND INSURANCE

coAstAl reconstruction grouP 407-644-1800 rebuild – renovate – reCouP www.coastalreconstruciton.com

Accident Cleaners..................................... 407-438-9699 AJS Building & Renovations....................... 407-298-9700 AMH Construction, Inc............................... 407-408-1822 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-654-1769 Coastal Reconstruction Group.................... 407-644-1800 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc.................................................... 407-367-9022 Elite Steam, Inc......................................... 407-209-9843 ELG Property Solutions .............................. 407-791-2991 Five Star Claims Adjusting . ....................... 321-652-0878 Kitchen Solvers of Orlando ........................ 407-603-1945 Ox-Built Construction, LLC ........................ 770-485-3698 Q Group Builders, Inc ................................ 215-942-6700 Recromax................................................. 407-455-0955 Renovation Group, Inc. (The) ...................... 866-417-7350 Reliance Plumbing .................................... 407-831-4459 SWET Construction Group ......................... 321-594-5569 Undisputed Steamer ................................. 407-927-2917 Windsor Redevelopment Corp.................... 813-854-3800

MARCH/APRIL 2017

THE KEY YELLOW PAGES ROOF AND EXTERIOR CLEANING

SHOWER ENCLOSURES

DRS Inc.................................................... 407-367-9022 mallard systems ....................... 877-382-5620 Petersen Dean Roofing & Solar .................. 407-857-1757 Renovia .................................................... 866-271-2148 Softwash Systems .................................... 407-519-1235 Squeegee Squad ...................................... 407-921-0072 Urban Jungle Wildlife Removal................... 321-438-4294

ROOFING CONTRACTORS/CONSULTANTS AAPCO Florida-A Division of AAPCO Group. ..................................... 800-728-2690 Avalon Manufacturing ............................... 407-619-1463 Camp Construction Services ...................... 813-622-6610 DRS Inc.................................................... 407-367-9022 ECS ......................................................... 407-859-8378 Five Star Claims Adjusting . ....................... 321-652-0878 H & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Global Roofing, LLC .................................. 407-732-7911 Go Builders .............................................. 407-786-2171 Gulf Western Roofing ................................ 321-443-8096 Ox-Built Construction, LLC ........................ 770-485-3698 Performance Roofing ................................ 407-210-1503 Petersen Dean Roofing & Solar .................. 407-857-1757 Quality Roofing of Florida, Inc. ................... 813-620-4797 Randazzo Builders, Inc. ............................. 352-385-4783 Reliable Roofing of Florida Inc.................... 407-720-7188 Rhyne Restoration, Inc............................... 407-556-3997 R/J Group, Inc .......................................... 386-760-0764 Stratus Construction & Roofing .................. 407-625-5866 Solidway Construction, Inc......................... 407-383-5609 Sun Coast Roofing Services. ...................... 407-322-2925 TB Roofing & Construction ........................ 727-545-8272 Watermark Restoration.............................. 770-853-8641 Zee’s Roofing and Construction, Inc. .......... 407-875-2225 ZMG Construction, Inc............................... 407-865-5771

SECURITY SERVICES/ON-SITE

criticAl intervention services SPECIALIZING IN SECURITY AND PATROL SERVICES

407/408-6431

jeFF.ezell@kkPseCuritygrouP.Com Complete Access Control of Central Florida, Inc. ........................................... 407-381-3995 Critical Intervention Services...................... 407-408-6431 Fidelity Security Agency LLC ...................... 407-542-1529 Freeman Security Services Inc. .................. 407-507-3880 Memoreyes .............................................. 770-989-1776 Palm Security Services.............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Quick Response Fire Protection ................. 407-469-2134 Security and Investigations Inc. .................. 321-960-6672 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

Patriot Glass Repair, LLC ........................... 321-443-8427

SIDING/INSTALLATION AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 Ox-Built Construction, LLC ........................ 770-485-3698

SIDEWALK REPAIRS/GRINDING Florida Pavement Services, Inc. ................. 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Shayne Systems, Inc. ................................ 407-299-2552

SIGNS/FLAGS/BANNERS d. sink, inc. 321/231-5804 Flags • banners • signs • weekend direCtionals American Heritage Press ........................... 407-679-2000 Central Communications, LLC.................... 407-936-5650 Concrete Sidewalk Repair, LLC. ................. 855-255-3935 D. Sink, Inc. .............................................. 407-474-8274 DeNyse Companies................................... 727-366-9267 Fast Signs ................................................ 407-774-0003 Oakhurst Signs ......................................... 407-982-5494 Resident News ......................................... 800-961-1916

SPA & POOL HEATERS Spies Pool, LLC ........................................ 407-847-2771

SPRINKLER SYSTEMS (IRRIGATION) Service Master Plumbing Services ............. 407-671-6494 ValleyCrest Landscape Maintenance .......... 407-702-4929

SWIMMING POOL CHEMICALS/SUPPLIES/ CLEANING Poolsure....................................... 800-858-7665 ext 147 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

SWIMMING POOL REPAIRS & RENOVATION Poolsure....................................... 800-858-7665 ext 147 RAPCO Supply .......................................... 800-678-0023 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

TELECOMMUNICATIONS & ENTERTAINMENT SERVICES Bright House Networks.............................. 813-436-2214 Century Link MDU..................................... 407-889-6269 Indatus..................................................... 800-727-4246 One Call Now ........................................... 937-573-2346 Summit Broadband ................................... 407-996-8900

TELEPHONE ANSWERING SERVICES/ PAY TELEPHONES CallMaX ................................................... 770-919-9771 Indatus..................................................... 800-727-4246 RealPage Inc. ........................................... 972-820-3015

TENNIS COURTS MRC Contracting ...................................... 321-527-8801

SECURITY SYSTEMS/SERVICE, INSTALLATION & MONITORING

TREE SERVICES

Advantage Integration Technology .............. 407-816-9101 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880 Firetronics, Inc. ......................................... 407-774-6900 Premier Security ....................................... 321-206-3881 Royce Integrated Solutions ........................ 843-421-0699 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SEWER/SEPTIC Harvey Baker Plumbing, Inc. ..................... 407-859-3572 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494

Competitive Edge Landscaping .................. 407-391-1532 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert............................... 407-331-8020

TURN KEY All Renew Services, LLC. ........................... 904-386-1762 DRS Inc.................................................... 407-367-9022 EPIC Home Services, Inc............................ 407-415-3588 Hydroswift Cleaning Inc. ............................ 407-568-9096 Luminous Painting & Renovating, LLC ........ 407-542-3514 Preferred Maintenance.............................. 904-217-3196 Sparkling Clean ........................................ 407-247-0333 Turnz, LLC ................................................ 407-770-2200

TV/CABLE Bright House Networks.............................. 813-436-2214 Summit Broadband ................................... 407-996-8900

UTILITIES AUM ........................................................ 800-418-5393 Conservice ............................................... 904-415-3963 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Duke Energy............................................. 866-843-6546 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512

VENDED LAUNDRY Aaxon Laundry Systems ........................ 954-772-7100

VOICEMAIL/MESSAGING CallMaX ................................................... 770-919-9771 One Call Now ........................................... 937-573-2346

WASTE/RECYCLING/SPECIALTY/CONSULTING Accelerated Waste Solutions of North America LLC. ......................... 866-698-2874 Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 City Recycling Group, LLC...................... 813-377-5900 Conex Recycling Corporation ..................... 866-879-2663 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Invisible Waste Services ............................ 407-509-1293 Premium Trash Services ............................ 321-872-7497 Recycling Textile Management (RTM) ......... 404-557-1234 Skinner Waste Solutions ........................... 904-683-6755 Sunshine Recycling Group ......................... 407-843-7990 Valet Waste, Inc. ....................................... 877-574-2587 Waste Management .................................. 407-687-5079 Waste Pro of Florida.................................. 321-377-5391

WASTE REMOVAL/CONSULTING Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 Invisible Waste Services ............................ 407-509-1293 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Premium Trash Services ............................ 321-872-7497 Prospect Construction & Development Group, LLC.....407-502-2939 Reliance Plumbing .................................... 407-831-4459 Skinner Waste Solutions ........................... 904-683-6755 Valet Waste, Inc. ....................................... 877-574-2587 Waste Pro of Florida.................................. 321-377-5391

WATER CONSERVATION Moen ....................................................... 813-394-0363 NWP Services Corporation......................... 949-253-2512 Orlando Utilities Commission ..................... 407-434-2248 Service Master Plumbing Services ............. 407-671-6494 WaterSignal.............................................. 404-566-1978

WATERPROOFING Criste Construction, Inc ............................. 407-324-2222 DRS Inc.................................................... 407-367-9022 Ox-Built Construction, LLC ........................ 770-485-3698 Renovia .................................................... 866-271-2148

WATER/SEWER SUB-METERING American Metering Services, Inc. ............... 941-358-1253 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512 Ocius ............................................. 12-850-3500 Ext 216 Service Master Plumbing Services ............. 407-671-6494

WINDOW CLEANING Squeegee Squad ...................................... 407-921-0072

WINDOW/SCREEN/DOOR REPLACEMENT PARTS Champion Window Inc............................... 407-878-7482 Collis Roofing, Inc ..................................... 321-441-2300

did you know you can BOLD your listing and add color for added attention! CALL 42

THE KEY www.aago.org

404-257-8782 for more details

Connect With NAA Don’t Miss the Apartment Event of the Year: The 2017 NAA Education Conference & Exposition By Cindy Clare, Kettler Management 2017 National Apartment Association Chairman of the Board

t’s time to Apartmentalize, which means taking your career, your team and your business to the next level. You can do it all at the apartment housing industry’s largest, most important annual gathering—the NAA Education Conference & Exposition— convening June 21-24 at the Georgia World Congress Center in Atlanta. The reasons to attend the Education Conference just keep growing. Whether it’s the education and insight from the brightest minds in the industry, or a chance to connect with your peers, trust me—you’ll forever regret missing this event. Registration is now open at www.naahq.org/educonf—join nearly 10,000 of your peers in Atlanta for powerful education sessions, cutting-edge solutions and valuable networking. So get focused, get inspired and get going to #NAAEDU17. The biggest discounts go to those who register early, so don’t delay and register today! And remember, even larger discounts are available when you register as a group.

NAA Wants You to Be a Model of Excellence

The NAA Excellence Awards are now accepting online submissions at www.naahq.org/excellence for the 2017 awards. The NAA Excellence Awards ("Excels") recognize excellence and leadership in the apartment housing industry. These national awards celebrate builders, industry professionals and affiliated apartment associations that make unique contributions to our industry. The deadline for NAA Excellence Awards submissions is 11:59 p.m. EST on March 17, 2017. Winners will receive their NAA Excellence Award at a ceremony during the 2017 NAA Education Conference & Exposition on Saturday, June 24 in Atlanta. They will also be featured in an issue of units Magazine, NAA's monthly publication that reports on the apartment industry.

Washington Is Calling—Will You Answer?

The NAA Capitol Conference & Lobby Day is the industry’s largest advocacy event, dedicated to educating grassroots activists on key issues and mobilizing them to advocate with their members of Congress. Participants represent a diverse cross-section of the apartment industry from across the U.S. The upcoming event, from March 7-8 at the JW Marriott in Washington, D.C., may be the most critical ever as advocates introduce themselves to the new members of Congress and strengthen their rela-

tionships with returning members. Our goal is to reach all 535 members of Congress. Registration is free and available at www.naahq.org/capitol.

In the Market for a New Product or Service? NAA has the Resources You Need

NAA is pleased to announce the all-new NAA Resource Center, available at www.NAAResourceCenter.org, a site for one-stop shopping for new products and services from suppliers who know the apartment market. At the Resource Center, you can: • Browse a searchable directory of supplier companies; • Catch up on the latest industry news; and • Let NAA help you achieve success. Don’t delay—Start shopping (and learning) today!

Have You Taken Your Visto Test Drive Yet?

The National Apartment Association Education Institute (NAAEI) is partnering with Grace Hill—the leading provider of online training for the property management industry and NAA’s nearly 170 affiliated apartment associations—to deliver online training to its members, Grace Hill customers and the broad er property management industry. Helping to elevate the performance of the entire property management industry is a key driver behind Grace Hill and NAAEI joining forces to co-develop and support the launch of Visto—a new eLearning resource designed specifically to help property management professionals build and strengthen their careers through outstanding credential programs and continuing education courses. Take a test drive today at www.gowithvisto.org.

NAA’s Click & Lease Program an Industry Executive Favorite

The NAA Click & Lease is a web-based leasing program offered exclusively to members of the NAA. This powerful, easy-to-use leasing program allows an apartment community to save time and money by speeding up preparation and printing of legal documents. In addition to providing greater efficiency to the onsite leasing process, prospective residents may fill out a rental application online, and property managers may audit and edit entire portfolios of leases with a few clicks of a mouse. Top industry executives representing numerous leading companies operating throughout the U.S. and abroad choose to use the NAA Click & Lease Program. But don't take our word for it—hear it straight from them at bit.ly/ExecTestimony To learn more about how the NAA Click & Lease program can benefit your business please visit www.naahq.org/lease. MARCH/APRIL 2017

LegaLine The Law Offices of Heist, Weisse & Wolk, P.A.

Dear Harry, We recently evicted a resident who owes two months’ rent, attorney’s fees and who left significant damages. We did our normal move-out procedure in the computer and sent the total due to our corporate office where they handle sending the delinquent accounts to collections. I just received a very threatening letter from a lawyer today saying that we must return the resident’s security deposit because we did not send the resident the Notice of Intention to Impose Claim on Deposit (we call it the SODA) to the resident within 30 days of the resident vacating. Actually, we never send them at all when we evict a resident. Do we have to actually return the deposit? It sounds absurd. Signed: “Evicting in Eustis” Dear Evicting Forgetting to send out the Notice of Intention to Impose Claim on The Security Deposit is very common in eviction situations. You are very happy the resident is gone, lots of money is owed, and you can’t fathom that the resident would receive the deposit back. Normally, the evicted resident would not stand to receive the deposit back, as the amount owed significantly exceeds the deposit amount. The problem for you is that the law does exempt you from sending the Notice of Intention to Impose Claim on The Security Deposit after finishing up an eviction. Talk to your attorney about this, but most likely you will have to return the funds. The resident will still owe you the money, but your legal right to retain the security deposit against amounts owed may be gone. Dear Harry, We suspect drug activity in one of our apartments. People are constantly coming and going to this apartment, staying a short period of time, and the neighbors are complaining nonstop. We called the police, and oddly, they did not seem concerned and actually said they knew our residents were “bad news”. We are going to lose good residents. One neighbor brought to the office some empty plastic baggies he found outside of his door, and one has been taking photographs of the cars of the residents’ visitors. We can’t prove a thing, but something has to be done. Can we evict these people? Signed, “Traffic in Tavares” Dear Traffic, Unless you have an actual arrest at the property where drugs

Harry Heist

are found, these cases are tough. Sometimes law enforcement is totally aware of the drug activity, but because of an ongoing investigation, they choose not to take action. This leaves you and your good residents in a very tricky situation. Your first step is to give the resident a Seven Day Notice of Noncompliance with Opportunity to Cure for “causing unreasonable disturbances due to excessive traffic to and from the apartment, including at late night and early morning hours”. This usually tips the resident off that you know what is going on. Your next step is a face to face conversation with the resident and having an “Agreement To Vacate” in hand. The “Agreement to Vacate” is a form under which the resident agrees to vacate as of a fixed date. Many residents who are engaging in criminal activity will continue to do so until they feel that other people in authority are onto them. The Agreement to Vacate gives them the opportunity to agree to move. If they sign the Agreement to Vacate and fail to move by the agreed upon date, you can simply file an eviction based on the Agreement to Vacate. You do not need to prove that the resident is dealing drugs. If the resident refuses to sign the Agreement to Vacate, you have to begin building your case. This may mean that you actually set up surveillance of the unit. In order to win cases like this in court, you need proof. Written statements by residents, rumors and police reports are not admissible in court as evidence UNLESS the person who spoke to you, or wrote the statement or the police report is actually in court with you. Often residents are afraid to come to court, or the police will simply not show up at your eviction trial. Try the Agreement to Vacate route first, and if this does not work, call your attorney and ask what type of evidence will be needed in order to win the case and get the resident evicted. Don’t delay any of this. Often drug activity will slow down only to speed up again. You don’t need to lose good residents over this, and no resident should have to live in a situation where drug dealing is occurring. Your failure to act could give someone the legal right to break their lease. Dear Harry, We are currently engaging in a major rehab of our property and building another phase. It is hectic all the time, and things are slipping through the cracks. We have residents moving in and not putting the utilities in their name until we have to hound them, unit inspections are not made sometimes before the resident moves in, and even lease problems occur when a resident gets a lawyer who says we LegaLine

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did something wrong with the lease agreement. All of this is being compounded by a turnover in leasing agents. Is there anything we can do to streamline the process and make sure things are done correctly? Signed, “Disorganized in Deland” Dear Disorganized, There is a simple solution to your problems. You need to use a Key Release Checklist. This checklist is to prevent things from being forgotten, and if it is used and made mandatory on the part of your staff, a lot of your problems can be avoided. Once the key is given to the resident, you lose a lot of control. The main issue is that the key is being handed out without making 100% sure that everything in in order. A Key Release Checklist can accomplish a lot of things. Before releasing the keys, have your staff member confirm the following and literally have them use a pre-printed checklist and check off each item. Utilities should be in the resident’s name, and this is to be confirmed. The lease agreement should be signed by ALL parties. A copy of the executed lease signed by the residents and manager should be given to the resident. The photo ID needs to be copied (with the exception of military ID, which cannot legally be copied) and the copy should be in the file. Any permitted pet should have been seen by your staff, photographed and the pet fee or deposit paid. All required rent and security deposit money should be collected, and many companies require that the funds have cleared the bank. The unit inspection prior to move-in should be 100% completed, and the last minute inspection the day of resident move-in but prior to key release should be completed. Call our office for the latest Key Release Checklist, or sit down with your staff and create one that works. Once created, make it mandatory for the staff to use. Many mistakes we deal with are preventable, and doing this all prior to key release is an excellent move. Dear Harry, One of residents is elderly and has requested to be moved to a downstairs apartment. Unfortunately, we do not have any available; all our downstairs units are currently occupied, and no residents in these units have given us any indication they plan to move. The elderly resident claims that she cannot walk up the stairs anymore, her son is now involved, and she just wants to break her lease and move. Are we required to allow this person to break the lease? Signed, “Accommodating in Apopka” Dear Inheriting, The law is not clear on whether you should make a reasonable accommodation for this elderly resident and allow her to break the lease. We recommend that you allow it and document everything in your file. If you do allow the resident to break

the lease, use the proper Mutual Termination of Tenancy and Release Agreement that clearly states the date of moving, what will happen to any deposits and the resident’s responsibility for the damages that you may discover in the unit after the resident vacates. Sometimes it is better to decide on the side of caution. The laws regarding disabilities and fair housing can be very vague. You always have to consider what a judge may do in the situation when the law is unclear and act accordingly. Dear Harry, We just took over a property and are dealing with all kinds of problems: unauthorized occupants, unsigned leases, unauthorized pets and balconies that are full of personal items. We know that any curable problem must be addressed by using a Seven Day Notice with Opportunity to Cure, and we have been posting and hand-delivering them for almost a week now. When we were able to address the problems directly with the residents, we hear the same old story about how the previous management had no problem with what they were or were not doing. This is especially coming up with pets and unauthorized occupants, with some of the residents telling us that their occupant was actually paying the rent and it was accepted by previous management. How to we clean up this mess? Signed, “Getting Strict in Sanford” Dear Getting Strict, Waiver is a massive issue you must deal with. The first thing you need to do is look at the ending dates of the leases. If the lease ends within one or two months, your best approach is to non-renew. If you are asked why you are non-renewing, you can explain that you are doing so because of the noncompliances. In conventional housing, you are not required to give the resident a reason, but if rent payments are prompt and you feel that you would want to have this resident stay on if the noncompliances were cured, this is the approach you can take. With noncompliances such as unauthorized occupants, it may be as simple as having the occupant fill out an application for residency, and if approved, allow that person to be added to the lease or a new lease drafted. With unauthorized pets, a pet addendum could be completed with fees or deposits paid. The main thing for you is to work with your attorney on each of the unique situations to get proper advice, as each situation my warrant a different approach. In the meantime, continue to serve the Seven Day Notice of Noncompliance with Opportunity to Cure, and understand that if you take further rent from a resident who is in noncompliance, you further diminish your prospects for success in actually terminating the resident’s tenancy based on the noncompliance. Remember that these problems did not occur overnight and cannot be fixed overnight.

LegaLine MARCH/APRIL 2017

LEGAL NEWS by KEVIN KNIGHT

DOGS AND SLIP AND FALLS AND OTHER AGITATIONS FOR THE LANDLORD Any good landlord shudders when they hear stories about dog attacks and slips and falls at apartment complexes. Such stories can result in large jury verdicts for scenarios that could have been prevented. This article considers two recent cases and their outcomes.

that was a legal cause of injury to McCormack. During the course of the trial, McCormack offered evidence of a substantial knee injury suggesting an additional surgery of a total knee replacement in the future. Her counsel requested in excess of $200,000 in economic damages alone plus an unspecified amount for pain and suffering.

McCormack vs. Perkins & Marie Callender’s, LLC., Lake County Circuit Court Case No. 14-CA-1700 (11/16/16):

Much of the trial centered on whether the slip and fall caused the knee condition. Defendant’s radiology expert displayed McCormack’s “before and after” MRI films which he concluded showed no objective evidence of new injuries.

FACTS:

McCormack slipped and fell on mop water that was By: Kevin Knight allegedly left on the floor. The Defendant denied that it was negligent and argued that there were posted signs warning about the mop water and the fact that the floor was slippery. On the other hand, McCormack’s surgeon insisted that the chondral defects suffered by McCormack would not be visible on McCormack was 46 years old and unemployed at the time she MRI films. The case was complicated by McCormack’s trip and fall slipped and fell. She claimed that she was attending a baby shower at her home two years before the sub¬ject incident to which the at the Defendant’s restaurant when she slipped and fell as a result defense pointed as the most likely cause of her knee condition. of mop water left on the floor. McCormack asserted that Defendant’s employees had improperly mopped the foyer area and had left the floor wet during the baby shower. McCormack claimed that the Defendant should have placed a mat near the front door where McCormack slipped and fell or should have insisted that the baby shower occur after the floor was dry. She also pointed out that there was only one wet floor sign, and that sign was placed away from the area of the fall which misled her into believing the area where she fell was dry. As a result of the fall, McCormack injured both her knees which required extensive treatment including two arthroscopic knee surgeries. McCormack’s treating surgeon testified that McCormack’s arthroscopic surgeries revealed multiple pathologies, including chondral defects in both knees which were not visible on the MRI studies. This doctor testified that McCormack’s chondral defects were acute in nature and causally related to the subject slip and fall. McCormack sought past medical expenses in excess of $180,000. She further claimed that she would eventually require a total knee replacement surgery at a cost of approximately $100,000. Defendant admitted that the floor was wet but ar¬gued that there were three wet floor signs close to where the fall occurred. Defendant further claimed that McCormack had simply ignored or disregarded the warnings. Defendant further asserted that McCormack’s knee injuries, which included meniscal and ACL tears, preexisted the subject fall. In particular, McCormack had a 2009 incident in which she tripped at home as well as to longstanding wear and-tear changes. Defendant’s expert surgeon concluded that McCormack’s medical conditions were pre-existing. He further opined that the knee surgeries performed were not causally related to the slip and fall at Defendant’s restaurant. De¬fendant’s expert radiologist added that McCormack’s MRI films, taken of her knees before and after the subject fall, were substantially the same and did not show evidence of new injuries. JURY VERDICT: The jury found no negligence on Defendant’s part of the defen¬dant

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As a result of the verdict, Defendant claimed entitlement to costs and attorney fees based on a $5,000 proposal for settlement filed early in the case. Roche vs. Seapaul & Bholaram, Marion County Circuit Court Case No. 15-CA-210 (9/16): FACTS: Roche was 55 years old and riding her bike on the street adjacent to the Defendants’ home when the Defendant’s dog broke free of the light material leash. Defendant’s dog bit Roche on the ankle and knee and knee, she lost control of the bike and rolled into a drainage ditch. Roche suffered a rotator cuff tear on her dominant side and had to have arthroscopic surgery. The court gave Roche a directed verdict on the issue of the Defen¬dants’ strict liability and negligence in fail¬ing to use a chain on the dog that would be more secure. Roche had a damages only trial against the Defendants and Roche testified that she was left with slight permanent scaring from the bite marks. She also claimed that despite therapy and arthroscopic surgery, she will permanently suffer pain and limitations from the rotator cuff tear. Defendant claimed that Roche made a better recovery than claimed. Roche did not make a loss of income claim. JURY VERDICT: The jury awarded Roche $137,158.60 and the Court assessed fees and costs, bringing the judgment to $141,000. CONCLUSION: Even though neither of these cases involved a claim against a landlord, either could have arisen in the context of a landlord/ tenant relationship. Both cases illustrate that juries do not have a lot of patient for dog bites/animal attacks and negligent cleaning efforts. Further, both cases support the notion that landlords have the potential ability to avoid liability and negligence in these types of claims if the landlords exercise an “ounce of prevention” and consider the potential ramifications of allowing an unsafe environment to exist.

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