AAGO Key Magazine - March 2016 by PubMan, Inc.

MARCH/APRIL 2016

2016 AAGO TRADE SHOW

APRIL 19

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

2016 MAINTENANCE MANIA

March 15

4:00 pm - 8:00 pm

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SEE PAGES 22-23 FOR MORE INFO

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CONTENTS MARCH/APRIL 2016 • VOLUME 42, NO. 2 8 New Members

10 AAGO Premier Partners

www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

12 Letter from Associate Vice President by Diana Gaus 14 AAGO Advocacy at Work by Amanda Hoang 16 And So It Was... FAA Legislative Days 18 Committee Spotlight

Save the Date

20 AAGO Foundation by Sean Bailey

State of the Market

Wednesday, May 16th 6:00 pm Hilton Orlando/Altamonte Springs

Presented By:

22 Maintenance Mania One on One with Ricardo Alicea 23 Maintenance Mania information 24 And So It Was... AAGO January Dinner Meeting 26 Market Beat

Published By PubMan, Inc. 180 Interstate North Parkway Suite 150 • Atlanta, Georgia 30339 (404) 255-5603 • (800) 875-0778 FAX (404) 255-0212 and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288 www.aago.org

The KEY is published monthly in the interest of all segments of the multi-housing industry. One copy per member is included in the membership dues.

28 Educational Opportunities at AAGO

AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

32 The Key Yellow Pages

(703) 518-6141 1

(407) 960-2910

38 Legal Line by Harry Heist 40 And So It Was... AAGO February Associates Breakfast 42 Legal News by Kevin Knight 44 Capitol Update 46 Connect With NAA

AAGO Officers and Directors 2016 OFFICERS

PRESIDENT Kimberly HackettMaggard, CAPS Royal American Management

VICE-PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty The Bainbridge Companies

TREASURER Lee Rogers JMG Realty, Inc.

ASSOCIATE VICE PRESIDENT Diana Gaus The Liberty Group

SECRETARY Monica Ramsey, CAM, ARM Lincoln Property Company

IMMEDIATE PAST PRESIDENT Lauren Kerby, CAPS, CAM CPS, Inc

DIRECTORS

Meredith Torres Greystar

Debbie Gentry CAPS, HCCP Concord Management

Heather Powell CAM, CAPS PRG Real Estate

Jolie Holloman CAM Pinnacle

Kathy Hensley CPM Finlay Management

Lynn McDaniel CAM, CAPS MAA

Natalie Cavaliere CAPS Cambridge Management Services

Rachelle Hundley ARM, HCCP, CPO Royal American Management

Rich Foster CAPS Matrix Residential

Joe Gonzales Milestone Management

Amanda Weber Real Floors

Noel Myatt Carpet & Blinds Beautiful

Tracy Lesse CAM, CAPS The Bainbridge Companies

Pete Zimek CAS 407apartments.com

Reuben Parker Roto Rooter

Association Staff

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

Desiree Starr, CAPS, NAAEI Faculty Senior Vice President

THE KEY www.aago.org

Cynthia Cruz Events and Education Manager

Julie Smith, CAM Membership and Office Manager

Amanda Hoang Director of Public Affairs and Communications

Lydia Torres Education and Membership Coordinator

Welcome To All Our New Members New Community & Management Company Members VILLA JARDINE TOWNHOMES 239 Oak Tree Circle • Daytona Beach, 32114 57 Units

MONCLER VISTA VERDE LLC 1658 S. Hiawassee Road • Orlando, 32835 200 Units

WESTON PARK 100 Myrtle Street • Longwood, 32750 208 Units

VILLAGE AT BALDWIN PARK (THE) 2055 Lake Baldwin Lane • Orlando, 32817 528 Units

CALLAHAN OAKS 659 West Jefferson St • Orlando, 32801 40 Units

SAWYER ESTATES 4201 Sawyer Circle • St. Cloud, 34772 192 Units

EL CORTEZ APARTMENTS 210 E Morse Blvd • Winter Park, 32789 35 Units

TROPICANA APARTMENTS 1505 West 25th Street • Sanford, 32771 120 Units

LANDSTAR PARK APARTMENTS 1001 Landstar Park Blvd • Orlando, 32824 156 Units

New Associate Members US LAWNS OF ORLANDO 12601 Avalon Rd • Winter Garden, 34787

COMPETITIVE EDGE LANDSCAPING 804 Eyrie Dr • Oviedo, 32765

Irrigation Repairs/Parts, Landscaping/Lawn Maintenance, Landscaping/Lawn Maintenance/ Consulting, Mulch, Plants/Planting Supplies, Tree Services

Irrigation Repairs/Parts, Landscaping/Lawn Maintenance, Tree Services

WATERSIGNAL 510 Staghorn Court • Alpharetta, GA, 30004 Sales Executive/Water Monitor/Real Time Water Monitoring

LYNCH’S CCC AND RESTORATIONS, INC 2495 Paddock Way • Oviedo, 32765 Mold/Asbestos/Lead Remediation/ Restoration & Consulting

LANCO PAINTS & COATINGS 600 Mid Florida Dr • Orlando, 32821 DEEP GREEN WASTE & RECYCLING, LLC 3225 Shallowford Road, Suite 1020 •

Marietta, GA, 30062 Utilities, Waste/Recycling, Waste Removal

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ARTEEK SUPPLY & DESIGN LLC

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QUICK RESPONSE FIRE PROTECTION 17557 CR 455 • Montverde, 34756 Backflow Testing & Repair, Fire Alarm Certification & Consulting, Fire Alarm Installation, Monitoring & Service, Fire Extinguishers, Fire Sprinkler Installation/Inspection/ Backflow/Hydrants, Security Systems/Service, Installation & Monitoring, Testing Backflow Devices

SIGNAL 88 SECURITY NORTH ORLANDO

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ROBERT DROLLETT CONSTRUCTION, INC.

583 Moonpenny Circle Port Orange, 32127 Cabinet/Kitchen/Bath, Carpentry & Refurbishing, Concrete Coatings/Pool Decks/Entries, Construction, Fire Restoration, Painting (Applicators), Rehab, Remodeling, Siding/Installation

HANDY TRAC SYSTEMS

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GOODWILL INDUSTRIES OF CENTRAL FLORIDA

7531 S. Orange Blossom Trail Orlando, 32809 Clothing Recycling

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142 Cherry Creek Circle Winter Springs, 32708 Roofing Contractors/Consultants

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AAGO’S MISSION STATEMENT To serve the membership by furthering the common interests of the multi-housing industry through education, legislative action, leadership development and the promotion of networking opportunities.

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THE KEY www.aago.org

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Letter from Associate Vice President By: Diana Gaus Associate Vice President The Liberty Group

irst I would like to start out by saying thank you. I truly appreciate the opportunity to serve as your Associate Vice President and give back to an organization that has contributed so much to my career. I would not be where I am today if it were not for my involvement with AAGO. As some of you may know, I have experience working on both the management and the supplier side of the industry. I started as a leasing consultant and worked my way up to Property Manager. I gained over 20 years of experience on the property management side of our industry before moving to the supplier side where I serve today. Are you looking to grow professionally in 2016? If you answered yes, your involvement in AAGO can be critical to your success. I encourage you to strive to be more involved with the association in 2016. The best way to get more involved is to join one (or more) of AAGO’s committees. There are a variety of opportunities to volunteer and by doing so, you will make lasting connections in the industry. These relationships grow your business, enhance your career and enrich your membership experience within AAGO. Personally, I enjoy being involved in the AAGO Legislative Committee. This group is on the front lines monitoring legislation at the local, state and national level that could impact the apartment industry. What better way to connect with your clients than by sharing important legislative updates that impact their business? If policy issues are not your cup of tea, you could serve on the Special Events Committee or the Trade Show Committee just to name a few. If you’re interested in getting more involved, email Amanda@ AAGO.org to get plugged in.

“

Another great opportunity to get connected is by attending our Associate Breakfast meetings, which run from 8:00 am – 9:00 am at AAGO. These monthly gatherings provide an opportunity for your company to learn more about how to do business with central Florida’s leading management companies. Other topics of discussion at these events includes multifamily market trends and leadership development. Below is a list of our 2016 meetings and you can register online at www.AAGO.org.

2016 ASSOCIATE BREAKFAST DATES • March 2nd

• August 3rd

• April 6th

• September 7th

• May 4th

• November 3rd

• June 1st register online at www.AAGO.org

Every great relationship is based on great communication.

THE KEY www.aago.org

I want to close by sharing my moto for success with all of you: Every great relationship is based on great communication. I believe this is the key to success in every relationship- personal or professional. This lesson applies to your involvement with the association as well. Strive to be an active participant in the association and maintain effective communication with the network you build along the way.

”

Again, thank you for the opportunity to serve as your Associate Vice President. I look forward to working alongside all of you. Diana Gaus AAGO Associate Vice President The Liberty Group, Branch Manager - Orlando

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AAGO Advocacy at Work By: Amanda

Hoang

Director of Public Affairs and Communications

2016 ELECTION OUTLOOK The 2016 Election season is in full swing with the Florida Presidential Preference Primary on March 15th. Election season can be overwhelming so I’ve compiled all the details you need to know. For more information, please refer to your County’s Supervisor of Elections office. What is a Presidential Preference Primary? The Presidential Preference Primary (PPP) is Florida’s opportunity to have a voice in who we will see on the ballot in 2016. It is important to remember that Florida is a closed primary state, which means you will select your nominee from a list of candidates within the party you selected on your voter’s registration application. In preparation for the PPP, I encourage you to research the candidates and check your County’s Supervisor of Elections website for Election specific information (Voting locations, hours of operations and absentee ballot information). What other election dates should I be aware of? • The 2016 Primary Election will be held on August 30th • The 2016 General Election will be held on November 8th • What will be on my ballot? • President of the United States • U.S. Congressional Races (If applicable) • Members of the Florida Legislature (If applicable) • Some local candidates (If applicable) • Constitutional Ballot Initiatives (General Election ballot only) 14

THE KEY www.aago.org

What if I can’t get to the polls on Election Day? • In Florida, you can request an absentee ballot for any reason or you can take advantage of the Early Voting hours in your county (Please refer to your Supervisor of Elections for more information). Where can I find out more about the candidates and ballot initiatives on the 2016 Election Ballot? • You can visit your Supervisor of Elections’ website for more information. Orange County: www.ocfelections.com Osecola County: www.voteosceola.com Lake County: www.elections.lakecountyfl.gov Volusia County: www.volusiaelections.org Seminole County: www.voteseminole.org LOCAL Fire Assessment Fees are becoming increasingly more common in central Florida. A Fire Assessment Fee is an additional source of revenue that local governments are starting to utilize to pay for or supplement their fire protection services budget. Typically, local governments pass a Fire Assessment Fee ranging from $50-$200+ per residential unit depending on the municipality. This per residential unit fee quickly escalates for an apartment community with dozens or hundred or apartment homes. AAGO learned the City of Fruitland Park (Lake County) is exploring a Fire Assessment Fee for the 2016-2017 tax billing period. The Fruitland Park City Commission is in the process of determining if the City will move forward with a Fire Assessment Fee. Rest assured, AAGO will continue to monitor this issue closely and update members on any new developments.

In addition to monitoring Fire Assessment Fees, AAGO is continuing to track the City of Orlando’s progress on an energy benchmarking ordinance. Orlando is one of ten cities participating in the City Energy Project (CEP). The CEP is a national initiative that seeks to improve the energy efficiency of large buildings. Cities that are associated with the CEP often implement a policy that requires buildings of a certain size to report their energy (and sometimes water) consumption on an annual basis. Property owners use the Environmental Protection Agency’s Energy Star Portfolio Manager® tool to track and report their consumption. Once the data is collected, it is publicized by the local government and available for potential renters or prospective buyers to review. Orlando staff informed AAGO that the City plans to introduce an energy benchmarking ordinance in early 2016. AAGO is thankful to have a positive working relationship with the City of Orlando and looks forward to providing feedback on the ordinance once a draft of the legislation is available. In preparation for the ordinance draft to be released, members are highly encouraged to visit www.AAGO.org and read the AAGO White Paper that discusses how this issue will impact the apartment industry. This White Paper can be found under the Resources Tab: Government Affairs, Central Florida, Orlando City Energy Project. STATE The Regular Florida Legislative Session ends on March 11th. Please stay tuned for updates and potential calls to action on issues impacting the apartment industry. In case you missed Legislative Days, the 2016 FAA Legislative Priorities are listed below. If you have any questions regarding these issues or the bills referenced below, please contact Courtney@FAAHQ.org. 2016 FAA Legislative Priorities:

• Defend the Sadowski Affordable Housing Trust Fund FAA Supports: Using housing trust fund money strictly for Florida’s affordable housing programs NATIONAL The 2016 NAA Capitol Conference will take place on March 8th and 9th in Washington, DC. This annual event provides members with a unique opportunity to experience the federal legislative process first hand while representing the apartment industry on Capitol Hill. Stay tuned for a recap on the 2016 NAA Capitol Conference in our May/June issue. Did you know, AAGO is always looking for new members to join our Legislative Committee? If you have an interest in learning more about how various policies at the local, state and national level impact the apartment industry, please email Amanda@AAGO.org to get involved on the Legislative Committee. We would love to have you join us and share your input on these important issues impacting the multifamily industry!

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MARCH/APRIL 2016

And So It Was... F A A L E G I S L AT I V E D AY S On January 26th, over 50 AAGO members traveled to Tallahassee for FAA Legislative Days. The day kicked off with a Send-Off Breakfast at AAGO thanks to CORT and ForRent Media Solutions. After breakfast, the group boarded a luxury bus sponsored by Rentpath and hit the road for the Capitol. On the way, the group stopped for a picnic lunch provided by the Law Offices of Heist, Weisse & Wolk. Once in Tallahassee, the group attended FAA’s Reception and Legislative Briefing Dinner at the Hotel Duval with industry representatives from across the state. On January 27th, the group walked the halls of the Capitol and met with 37 state lawmakers or their staff members to discuss FAA’s 2016 legislative priorities: •.Expanding allowable repairs for maintenance professionals •.Clarifying renters insurance requirements • .Supporting full funding of the Sadowski Affordable Housing Trust Fund • .Opposing the creation of criminal penalties for landlords and property management employees AAGO would like to once again thank our sponsors for their continued support of this event and all of the attendees who made this year’s trip to Tallahassee a success!

THE KEY www.aago.org

MARCH/APRIL 2016

COMMITTEE SPOTLIGHT Young Professionals Committee

Greater Orlando Young Professionals By: Julia Comings Assistant Regional Manager Vice Chair, Young Professionals Committee With the start of a new year, the Greater Orlando Young Professionals (GOYP) are headed in a new and exciting direction. In an effort to encourage leadership development and celebrate professional growth for AAGOâ&#x20AC;&#x2122;s future leaders, we have designed a strategic plan as well as basic committee member criteria to help us to streamline our efforts in accomplishing our objectives. A few of the requirements for 2016 include actively participating in other committees, assisting with the Job Shadow Day, contributing to a hands on volunteer opportunity benefitting

homeless veterans and interviewing one current board member. In addition to these committee member criteria, our current Young Professionals are very focused on the future success of the association. A few of our main goals are sustained member growth and personal development for leadership. Many of the YP committee members are taking advantage of the Lyceum program and the new AAGO Leadership Development programs to prepare themselves for future leadership positions within the association. Keep an eye out for our committee members to be out and about, networking at the next AAGO event. If you have any questions about joining the Greater Orlando Young Professionals, please contact Amanda Hoang at Amanda@aago.org. GOYP and join us at our next committee meeting on March 10th at 9 AM!

Associate Member of the Month

THE KEY www.aago.org

Apply now for our Brand New Leadership Development Program Are you interested in improving your leadership skills? Would you like to help change your organization from good to great? Do you want to add to your supervisory toolbox? The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist.

April 8 th - Program Orientation and Hogan Assessment Review May 13 th - The 5 C’s of Leadership: Leadership Engagement July 15 th - Leadership Applications: Ethics, Counseling & Performance Appraisals August 12 th - Listening Leadership VISIT September 16 th - Leadership “Speak” www.aago.org October 14 th - “Going from Led to Lead” FOR MORE INFO

In order to apply for the program, candidates must have one of the following designations: CAM, CAMT, ARM, CAPS All sessions will be at the AAGO Office from 9:00 am until 5:00 pm

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Dear Friends, On behalf of the AAGO F oundation Board members and the Friends of Foundation committee, I would like to start off 2016 with a huge “Thank You!” Thank you for the amazing support, both in your time and financial investment, since the Foundation’s inception three years ago. In 2015 alone we were able to give more than $19,000 to support many amazing local charities. Also, I would be remiss not to take a moment to thank Past President Lori Trainer and the many Foundation Board Members who have faithfully served to get us to this point. As we continue our mission to educate and empower Central Florida’s homeless, veterans, and teens aging out of foster care, we plan to be even more strategic in 2016. With so many great charities to choose from, it was no easy task to select those we will support in the year ahead. But on January 7 th, your Foundation and Friends of Foundation members decided on the following excellent community partners: Stephen Siller Foundation, Matthew’s Hope, Harbor House, iDignity, Seminole Friends of Abused Children and the City of Life Job Shadow Day. Our support will not only greatly impact these organizations financially, but will also grow our relationship and visibility as an industry serving Central Florida.

We encourage our peers, friends and families to find ways to connect with these and other local charities to make a lasting difference in people’s lives. If you are interested in finding a way to “do good” and make a difference, please join the Friends of Foundation committee on the first Thursday of the month at 9 a.m. at the AAGO offices. We are beginning to plan the Annual Golf Tournament, Rock-&-Bowl and service opportunities with our new community partners. We’re looking forward to an exciting year for the AAGO Foundation, as we serve and celebrate our amazing communities in Central Florida.

Sean Bailey

CARES PROGRAM VP of Client Relations | South East 407.557.6100

May 14 th 2016 More information available at: CharityChallengeInc.org

If your company plans to participate, you are welcome to designate the AAGO Foundation, Inc. as your charity of choice. 20

THE KEY www.aago.org

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MAINTENANCE MANIA One on One In preparation for this year’s Maintenance Mania, AAGO sat down with Ricardo Alicea, (CPM, CAM, CAPS) Regional Vice President for The Bainbridge Companies, to discuss why this event is so important for his team.

Amanda: Why as a Regional VP do you believe it is important for maintenance professionals to participate in this event? Ricardo: Maintenance Mania is an opportunity for all our maintenance professionals to learn, compete, network, and have fun. This event is all about them and they love it! Our maintenance teams get very excited to prepare for this event and they come back energized and inspired after participating. Amanda: Why do you enjoy attending this event to watch your staff compete? Ricardo: After months of preparation, I enjoy watching our Maintenance Associates compete in this event. It gives me a chance to spend quality time with them that I would not otherwise have due to our busy day to day schedules. Amanda: What do your team members do to prepare for the big competition? Ricardo: Our teams have meetings among themselves to prepare. In addition, they attend the free seminars provided by AAGO, which helps the competitors with their skills and timing. It is great to see the comradery among our competitors every year at this event! 22

THE KEY www.aago.org

Amanda: Do you have non-maintenance staff that participate as well? Ricardo: Absolutely- It is key to get the whole team involved! Who wouldn’t want to be cheered on by their entire team? Our office teams enjoy getting creative with posters and t-shirts to show their support for their coworkers at the event. Amanda: March is Maintenance Appreciate Month at AAGO and we are featuring maintenance related classes all month long. Why does Team Bainbridge find value in taking advantage of AAGO educational opportunities?

MAINTENANCE MANIA CLASSES Race Car Clinic - March 9 th Confessions of a Carpet Killer - March 9 th Mold Awareness - March 10 th When Water is Not Your Friend - March 10 th Appliance Repair - March 11 th Please see pages 24 & 25 for more info or visit AAGO.org

Ricardo: It is essential to keep our maintenance teams up to date with codes, laws, and new procedures. We always want all of our associates to further their careers and education in the industry. AAGO provides an array of world-class educational opportunities that provide our teams with the knowledge they need to succeed. Not to mention, with an APASS subscription it’s a no brainer! For one low monthly rate per community, my employees can take an unlimited amount of APASS qualifying classes for free! Other qualifying classes receive a 10 percent APASS discount, which helps our teams maximize their educational opportunities without breaking the bank.

March 15th Register to compete for over $1,000 in prizes!

Registration Fee: $49 for a Competitor or Spectator

4:00 pm - 8:00 pm Presenting Sponsor

Bahia Shrine 2300 Pembrook Drive Orlando, Florida 32810

AAGOĘťs version of the Olympics for central Florida maintenance professionals! Participants will compete in a series of timed maintenance focused challenges such as ceiling fan and water heater installation. The games will conclude with everyoneĘťs favorite event- the race to the finish line with cars built from typical maintenance supplies.

A BBQ meal is included for all attendees courtesy of our amazing AAGO Event Sponsors! Register online at www.AAGO.org or contact Cynthia Cruz for more information: Cynthia@AAGO.org or 407-644-0539 National Event Sponsors:

AAGO Event Sponsors:

And So It Was... AAGO’s

January Dinner Meeting On January 20th, 200 members gathered at the Hilton Orlando/Altamonte Springs to install AAGO’s 2016 President, Kimberly Hackett-Maggard, the Board of Directors, the Executive Committee, AAGO’s Committee Leaders, the AAGO Foundation Board of Directors and the Friends of the Foundation Leaders. The Installation of Officers was led by Florida Apartment Association President, Glenn Evers (MAA). At the close of the ceremony, AAGO President Kim Hackett-Maggard shared her gratitude for the opportunity to serve the association and excitement for the year ahead. Kim looks forward to working with the membership to achieve the goals from AAGO’s strategic plan, which include: improving the association’s engagement with young professionals, getting upper management more involved in the association and working with AAGO staff to identify a Brand Ambassador to join the AAGO team. We would like to thank all of AAGO’s volunteer leaders for sharing their time and talents with the association AAGO is the best of the best because of your dedicated service. In addition, we would like to thank Urban Jungle Wildlife Removal and Belfor Restoration for sponsoring our Limelight Tables at the January Dinner Meeting. We appreciate your support of the association!

THE KEY www.aago.org

MARCH/APRIL 2016

MARKET BEAT Multi-Family Market Vital Signs GET FREE COMP REPORTS NOW & COMPREHENSIVE ANALYSIS REPORTS SOON! By Geoff Harlan, MyRentComps.com / AAGO Market Survey

Report Zone 1a (Downtown Orlando) In the Market Beat this month, we are going to look at Report Zone 1a in the Orange County area of the AAGO Online Market Survey. Report Zone 1a is the Downtown Orlando area of Orange County. The map below shows all of the Report Zones in Orange County that are analyzed in the Central Florida Apartment Market Survey & Trend Report (AMSTR). The AMSTR analyzes all five AAGO area counties and related submarkets.

Downtown Best of the Best Update Following up on Market Beat articles in 2012 and 2014, we once again take a quick look at Jan 2016 data for about 2,800 units representing the “best of the best”, class ‘A’ multifamily rentals in Report Zone 1a. This group of properties currently has a physical Occupancy of 96.12%, with an Average Base Rent of $1,618, and an Average Base Rent per SqFt of $1.69. The latter two figures mark “records” since we started tracking this particular property group of high end product in the 1a Zone.

This segment of the 1a Zone is mostly newer properties and coincidently, you can see analysis of the different segments of any report zone in the AMSTR by looking at the “Analysis of Common Unit Types by Vintage” for that area. From information collected through the AAGO Online Market Survey, we reviewed the year over year history for downtown Orlando (Report Zone 1a). Zone 1a usually has response from about 7,000 units. Physical Occupancy continued its steady upward climb from the beginning of the study period through Q3 of 2014. From 2014 to 2015 Occupancy was steady in 1a which is certainly notable when considering the arrival of the new product with several properties in lease up in the downtown Orlando market.

The three newest properties finishing construction or in lease-up have average rents of $1,682, $1,702, and $1,859 averaging $1.91, $1.97, and $2.02 per square foot. If you want your area highlighted in the Market Beat, update your property’s information and get your comps on board. Hit us up at Support@MyRentComps.com and let us know what area(s) you want to see. GET YOUR AMSTR TODAY! The Apartment Market Survey & Trend Report (AMSTR)

Rents, on the other hand, are a completely different story. Rents with each passing year are increasing at a greater rate. From Q3 2012 to Q3 2013 rents improved by 1.3%. Then, from Q3 2013 - 2014, 1a saw 3.7% gains and finally from 2014 to 2015 rents jumped 9.2%. It will be interesting to see if this trend continues when we look at the 2016 numbers from the AAGO Online Market Survey.

THE KEY www.aago.org

As you are probably aware, the AMSTR is available for purchase through the AAGO offices. The AMSTR reports on all five counties in the AAGO area and has Regional, County Level, and Submarket Level analysis of Rents and Occupancies for all the individual unit types within each reportable area, and much more. How Do I Get the Apartment Market Survey & Trend Report? Call Julie at AAGO (407-644-0539 ext 207) or email her at Julie@ aago.org. Source: MyRentComps.com

May/June 2016

Key Magazine Special Edition

Membership Directory

COMING SOON! The May/June 2016 Edition of Key Magazine will include the first edition of the Apartment Association of Greater Orlandoâ&#x20AC;&#x2122;s Membership Directory! The Membership Directory will include a detailed listing of all Apartment Owners and Managers, an alphabetical listing of all Associate members and an expanded Buyers Guide listing of all the services provided by our members. Please make sure all your membership dues are paid and AAGO has up to date contact information!

For advertising information call Donnie Walden at

(404) 389-1719 or email dwalden@pubman.net

NEW CONSTRUCTION FRAMING TILE ROOF METAL ROOF REPAIRS

A KEY TO YOUR SUCCESS

EPA CERTIFICATION Tuesday, March 8, 2016 8:30am— 5:00pm

With Vann Flippen, Chadwell Supply 6 CEC’s Check-in begins at 8:00 am The Federal Clean Air Act, Section 608, requires that persons who services, maintain, repair or dispose of appliances and equipment that contain regulated refrigerants be certified in proper refrigerant handling techniques. The EPA has also placed a sales restriction on refriger-ants, limiting the sale of regulated refrigerants to certified technicians only. Technicians who violate the Clean Air Act provisions may be fined, lose their certification, and may be required to appear in Federal Court

$134 for APASS subscribers/ $149 member $199 non-member/ Retests $95

Race Car Clinic

Wednesday, March 9, 2016 9:00 am– 11:00 am With Reuben Parker, Roto Rooter 3 CEC’s

The Race Car Clinic will give Maintenance Mania competitors an opportunity to work on their race cars for the BIG event on March 15th! The official race car wheels will be provided and our sponsors will have some parts, tools, etc. for you to use. Please bring any marital that you would like to use on your car.

COST IS FREE for Maintenance Mania Competitors

Mold Awareness

Thursday, March 10, 2016 9:00 am until 12:00 pm

With Air Quality Assessors of Florida 3 CEC’s Mold grows everywhere! But when mold occurs in a residents apartment, you need to be aware of what type of mold it is. You need to know how to address it, when to hire the professionals and how to communicate about mold within your organization.

Confessions of a Carpet Killer Wednesday, March 9, 2016 11:00 am until 2:00 pm With Shaw Industries 2 CEC’s

“I have destroyed something beautiful. I took the life of my carpet. Even though it was the right carpet for the job, by making the wrong decision on cleaning supplies, I ruined years before its time. Now it looks worn, old, and ugly. If only I’d seen the errors of my ways, and looked for the Carpet and Rug Institutes Seal of Approval. Now, its too late” Does this sound like you? STOP being a carpet killer! Visit www.carpet-rug.org and www.criblog.org Join us for this fun and informative session on how you can save money on carpet re-placement!

This class is FREE thanks to Shaw Industries

THE KEY www.aago.org

In this seminar, you will learn the following: • What is mold • Why mold grows • How to respond to mold • How to respond to floor or leaks • How to inspect for mold or mold inspection • How to deal with surface mold • Mold remediation • Communication This class is ideal for Maintenance Supervisors, Assistant Managers, Community Managers, Regional Managers and Regional Maintenance Directors

FREE for APASS Subscribers $69 Members/$99 Non Members *Free for Maintenance Mania Competitors* This class is sponsored by Baxter Restoration

When Water is Not Your Friend Thursday, March 10, 2016 1:00 pm until 4:00 pm With Baxter Restoration 3 CEC’s

From leaky windows to bad plumbing, water damage can have negative impact on the value of your property. In addition, it can pose serious health risks to your tenants. Moreover, even a small amount of contaminated water damage can require extensive, expensive property repairs. Learn some tips to protect your property when you have a water loss. Topics include: • Proper response to moisture in buildings • Clean Vs contaminated water • Drying vs cutting • The drying process when to use a professional

Appliance Repair

Friday, March 11, 2016 9:00 am– 4:00 pm

With Greg Malinowski, Rapco Supply 6 CEC’s Appliance Repair Seminar provides students with the skills and experience to service major appliances, from washing machines and dryers, to ranges and refrigerators. Students will have an opportunity to perform actual work on appliances and learn tip to work more efficiently. Students should bring their own tools.

FREE for APASS Subscribers $69 Members/$99 Non Members *Free for Maintenance Mania Competitors*

FREE for APASS Subscribers $69 Members/$99 Non Members *Free for Maintenance Mania Competitors* This class is sponsored by Baxter Restoration

Certificación de CPO

Jueves & Viernes, Marzo 17 & 18 , 2016 8:00 am - 5:00 pm Con Arturo Acevedo 6 CEC’s

Ley de Florida...64E-9.018 -- Certificación Pública de Técnico de Servicio de Pisci-na. Un individuo que da atención a una piscina pública manteniendo los estatutos de limpieza, la calidad del agua y el equilibrio químico de piscinas públicas deberá ser certificado. Florida Law... 64E-9.018—Public Pool Service Technician Certification An individual who services a public pool by maintaining the cleanliness, water quality and chemical balance of public pools shall be certified.

$299 miembros/$395 no miembros

JULY/AUGUST MARCH/APRIL2015 2016

29 29

2016 CAM SCHEDULE

Monday, March 21-Friday, March 25 All classes are from 9:00—5:00.

Jump! Shake! Percolate! Friday, March 18, 2016 9:00 am until 12:00 pm

With Cedric Hendrix, PRG Real Estate 3 CEC’s

*****BRAND NEW CLASS***** Prospective and current residents often see you as “just another apartment community”. Become unique in your marketplace by enhancing your greeting and qualification of your prospects. Prospects want to feel like they matter…..show them! Course topics include: • Understanding the importance of the FIRST impression • Identify the wants and needs of your customer • Create interest by focusing on the benefits of your product and your community • How to get your customer from the phone to your community FAST! • Closing techniques GUARANTEED to work Join Cedric for a fun and interactive seminar that will help you increase traffic, close more leases, and keep residents longer! FREE for APASS $69 members/ $99 non-members

Registration begins at 8:30 am The Certified Apartment Manager (CAM) is a vital link between the resident and the community owners and investors. “It is important for employees in the apartment industry to have regular, ongoing training. NAAEI professional designations, such as the CAM, offer that. They also provide employees with a tremendous sense of accomplishment, which is an essential component for learning.”- Former NAAEI president Jeff Lowry, CAPS, President of operations for Lubbock, Texas-based Madera Residential. The modules for CAM include: • Industry Essentials Human Resources • Financial Management Legal

• Marketing I & Marketing II Resident Experience • Property Maintenance • Risk Management

BRAND NEW COURSE MATERIAL!!!!! Program Requirements: CAM candidates must complete the following requirements to obtain the CAM designation: • a minimum of 12 months of onsite property management experience; • successfully completed CAM coursework meet all examination requirements within 12 months of declaring candidacy for CAM

$949 Member $849 for APASS Subscribers $1,249 Non-Member This class is sponsored by 407apartments, Belfor and Driveway Maintenance

Coaching for Peak Performance Closing Strategies: From First Contact to Commitment Thursday, April 21, 2016 9:00 am– 12:00 pm

With Sydney Jamieson, 407apartments 3 CEC’s Closing Strategies: From first contact to commitment • Understanding the internet prospect • Scoring the tour: • Phone leads • Email leads • What’s rapport and how do we build it? • 3 Closing strategies you can start using immediately!

FREE for APASS Subscribers $69 Members/$99 Non Members This class is sponsored by 407apartments

THE KEYwww.aago.org www.aago.org 3030 THE KEY

Friday, April 22, 2016 9:00 am—12:00 pm

With Desiree Starr, AAGO & Carey Miller, Westdale Management 3 CEC’s Learn how to coach your teams for peak performance! • Clearly differentiate and seek higher-level coaching opportunities that provide significant payoff to the individual, team, and organization • Apply advanced skills to conduct more compelling, collaborative, and rewarding coaching discussions • Seek and offer feedback that people can accept and act on to ensure achievement of business goals • Monitor and measure the continuous improvement of coaching skills in themselves and those they coach • Build and sustain a coaching culture within their team FREE for APASS $69 members/ $99 non-members This class is sponsored by Belfor

HVAC A to Z

A Managers Guide to Biohazards

With Vann Flippen, Chadwell Supply 6 CEC’s

With Baxter Restoration 3 CEC’s This session will give students a better understanding on the proper certification, training, and regulations required by the state with regards to Biohazard contamination. Learn about the proper clean up and disposal methods for a contaminated area, as well as how to reduce stress to employees and residents related to the scene. Also, learn who is responsible for paying for biohazard contamination removal with discussion on the insurance claims process in relation to Biohazards.

Tuesday, April 26, 2016 8:30 am– 5:00 pm

This course teaches the fundamental and advance skills of troubleshooting residential HVAC electrical system problems. In this course, technicians learn and practice proven diagnostic techniques that they can apply immediately, back on the job. The goal is to provide technicians with both the skills and confidence to tackle any electrical system malfunction, with emphasis on rapid discovery of the failed component and root cause determination. Following this logical, systematic procedure for troubleshooting electrical systems makes the job much less intimidating.

FREE for APASS Subscribers $95 Members This class is sponsored by Baxter Restoration

Wednesday, April 27, 2016 9:00 am– 12:00 pm

Topics for the Biohazard class include response, cleanup, and reconstruction after the following events: • Sewage Backups • Animal Intrusion • Crime Scene Cleanup • Accidental Deaths

FREE for APASS Subscribers $69 Members/$99 Non Members This class is sponsored by Baxter Restoration

Are you an APASS subscriber? If you are, you know that you have access to all APASS qualifying classes for FREE!!! Whenever you see “NO BRAINER”, you know that this is an APASS qualifying class! APASS Subscribers also enjoy a 10% discount on certification and designation courses. If you are not, why aren’t you? It’s a NO BRAINER! You get unlimited seminars and workshops for an entire on-site team for the cost of one seminar! For just $69 per month, APASS can improve productivity, sharpen skills and reduce potential liabilities by millions! Ask me how to get one month FREE!

Master your Disaster Thursday, April 28, 2016 9:00 am– 3:00 pm

Congratulations

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

With Coastal Reconstruction 5 CEC’s In a split second, a disaster could strike! A Hurricane, fire, flood, tornado…...are you prepared if a disaster hits your property? Do you have a plan? Do you know your liability? What to do after the disaster? What steps can you do Before a disaster strikes? If you or your staff cannot answer all of these questions, you MUST attend!

FREE for APASS $69 members/ $99 non-members This class is sponsored by Coastal Reconstruction

Certified Apartment Maintenance Technician

Joshua Brice, CAMT Troy Fisher, CAMT

Certified Apartment Supplier

Courtney Gavin, CAS

If you are interested in enrolling in an upcoming designation program, please contact Lydia Rodriguez at (407) 644-0539 or lydia@aago.org.

JULY/AUGUST 2016 2015 MARCH/APRIL

THE KEY YELLOW PAGES ACCESS CONTROL SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Complete Access Control of Central Florida, Inc. ................................ 407-381-3995 VingCard Elsafe ........................................ 214-789-5340

ADVERTISING/MARKETING World Advertising of floridA advertising specialties • 813/835-9500 Promotional items • Clothing • inCentives

407apartments ......................................... 407-505-4332 American Heritage Press ........................... 407-679-2000 Apartment-Condominium Vendor Guide (The)............................................ 407-677-8075 Apartment Finder Magazine ..............407-894-3847 X 120 Apartment List .......................................... 770-617-8812 Apartmentjobs.com ................................... 877-682-6200 Apartments.com ....................................... 813-504-0507 Blue Book (The) ........................................ 800-431-2584 Condo Experts USA Inc. ............................. 305-502-7888 D. Sink, Inc. .............................................. 407-474-8274 Fast Signs ................................................ 407-744-0003 For Rent Media Solutions........................... 800-882-5659 GStarr LLC ............................................... 407-473-3968 Greater Orlando Apartment Guide .............. 407-888-0745 Move.Com................................................ 805-557-2942 Rent.com ................................................. 310-828-8866 Welcome Basket (The)............................... 386-279-7536 World Advertising of Florida ....................... 813-835-9500

AIR CONDITIONING ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 BST-Armorcon .......................................... 407-999-5054 HD Supply ................................................ 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023 Triangle Construction ................................ 407-846-8274 US Heating and Air Conditioning, Inc........... 407-774-9850

AIR CONDITIONING/FILTERS/FILTER MATERIALS ISS Supply, LLC ........................................ 407-296-5211 Marcone Supply........................................ 407-422-8381 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023

AIR QUALITY SERVICE/INDOOR Air Quality Assessors .....................................407-233-0493 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Criste Construction, Inc ............................. 407-324-2222 ECS ......................................................... 407-859-8378 Healthy Home Environmental Services, LLC .....407-273-9387 Natural Air Energy ..................................... 863-679-2665

ANIMAL/WILDLIFE REMOVAL Urban Jungle Wildlife Removal ................... 321-438-4294

APPLIANCES Appliance Warehouse................................ 407-782-9380 ARD Distributors, Inc ......800-282-3377 or 800-654-7721 Azuma Leasing ......................................... 800-707-1188 Chadwell Supply ...................................... 888-341-2423 Coin-O-Matic............................................ 800-642-9525 Commercial Laundries of West Florida, Inc.. 800-876-1477 HD Supply ............................................... 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Lowe’s Companies .................................... 336-232-4816 RAPCO Supply .......................................... 800-678-0023

ASPHALT PAVING/REPAIRS All County Pavement Management Solutions an M&M Asphalt Co ................. 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Driveway Maintenance, Inc ........................ 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting ...................................... 321-527-8801 Seminole Asphalt Paving ........................... 407-323-0111 Sunray Paving and Construction ................ 407-202-0716

THE KEY www.aago.org

ATTORNEY/COURT SERVICES

CARPET CLEANING SERVICES g & h cArPet cAre, inc. 407/671-7877

lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP ............................ 407-422-2454 Law Office of James I. Barron, III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC............................... 407-792-5659

AUTOMATIC ACCESS SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Royce Integrated Solutions ........................ 843-421-0699

BACKFLOW TESTING & REPAIR AmericAn BAckfloW & fire services, llc 877-393-5544

We Specialize in Testing, Repairing, Rebuilding & Replacing Backflow Devices

Advantage Integration Technology .......... 407-816-9101 American Backflow & Fire Services, LLC. 877-393-5544 Coastal Backflow, LLC ........................... 386-837-2027 Fire and Life Safety America .................. 407-688-1949 Firetronics, Inc. ..................................... 407-774-6900 Harvey Baker Plumbing, Inc ................... 407-859-3572 Roto Rooter .......................................... 407-855-7900 Service Master Plumbing Services ......... 407-671-6494 Unifour Fire & Safety ............................. 813-283-1801

BASKETBALL/SPORTS EQUIPMENT Korkat Inc................................................. 770-214-9322

BATHTUB REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 ELG Property Solutions .............................. 407-791-2991 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

BLINDS/DRAPERIES SALES/INSTALLATION Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Marietta Drapery & Window Coverings Co. ........................................ 800-852-8769 RAPCO Supply .......................................... 800-678-0023

BULK WASTE REMOVAL Waste Management .................................. 407-687-5079

CABINET/KITCHEN/BATH/DOORS Absolutely Amazing Refinishing, Inc............ 407-444-9000 All-N-1 Repair & Maintenance, Inc. ............ 407-786-2171 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Custom Klosets and Cabinets .................... 813-246-4806 Kitchen Solvers of Orlando......................... 407-603-1945 Spraggins, Inc .......................................... 407-295-4150 Wilsonart International............................... 407-363-7121

CAMERAS/CCTV A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Critical Intervention Services ...................... 407-408-6431

CAR WASH/COIN OPERATED/VAC & WATER MACHINES Aaxon Laundry Systems ............................ 954-772-7100 Davis Air-Vac & Carwash, Inc. .................... 407-673-2777

CARPENTRY & REFURBISHING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All-N-1 Repair & Maintenance, Inc. ............ 407-786-2171 AMH Construction, Inc............................... 407-408-1822 Jim Cary Painting...................................... 407-468-6057 Renovia . .................................................. 317-710-3575 Statewide Construction ............................ 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

honesty

Quality

serviCe

Arahull Services, Inc.................................. 954-850-1480 Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Carpet Valle, Inc. ....................................... 407-889-7111 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 JIM Property Services, LLC ........................ 888-222-6013 Total Green Cleaning, Inc. .......................... 407-413-5561

CARPET DYEING Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877

CARPET SALES/INSTALLATION cArPet & Blinds BeAUtifUl, inc. 407-578-6000 “Flooring Central FloriDa sinCe 1981”

cUtting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

Arbor Contract Carpet ............................... 407-438-1129 Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors, Inc................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Spraggins, Inc .......................................... 407-295-4150

CHEMICALS/SUPPLIES/CLEANING HD Supply ................................................ 407-232-0097 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235

CLEANING SERVICES Awnclean ................................................. 407-791-0027 Globiserv, Inc. ........................................... 407-341-7651 Hydroswift Cleaning Inc. ............................ 407-568-9096 Sparkling Clean ........................................ 407-247-0333 Total Green Cleaning, Inc. .......................... 407-413-5561

CLOSETS Custom Klosets and Cabinets .................... 813-246-4806

CLOTHING RECYCLING City Recycling Group, LLC ......................... 813-377-5900

COIN OPERATED LAUNDRY EQUIPMENT cOinMach-MacgraY 800/432-1541 eXt 50534 CreDit & smart-CarD/Coin oPerateD launDry eQuiPment

ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 Coinmach-MacGray .................. 800-432-1541 ext 50534 Coin-O-Matic ................................................800-642-9525 Commercial Laundries of West Florida, Inc. .....800-876-1477 Mac-Gray Services, Inc. .................................800-662-4729 Washco Laundry Equipment, Inc. ....................800-342-9683

COMPACTOR RENTALS Waste Management .................................. 407-687-5079 Waste Pro of Florida .................................. 321-377-5391

COMPUTER SOFTWARE/HARDWARE BuildingLink.com ...................................... 407-529-6063 CoreLogic SafeRent .................................. 800-877-1223 First Advantage ......................................... 800-590-8535 GStarr LLC ............................................... 407-473-3968 On-Site.com ............................................. 407-370-4648 R.A. Cassel & Associates ........................... 407-599-5890 RealPage Inc ............................................ 972-820-3015

THE KEY YELLOW PAGES SightPlan.................................................. 407-230-3594 Yardi Systems, Inc..................................... 407-921-8526

CONCESSION SUPPLIES/POPCORN/COOKIES/BELGIAN WAFFLES Gold Medal Products ................................. 407-970-3844

CONCRETE COATINGS/POOL DECKS/ENTRIES Artisian Refinishing ................................... 407-952-7241 Awnclean.............................................. 407-791-0027 Behr Paint Corporation .............................. 407-341-2759 Porter/PPG Paints ..................................... 407-947-8570 Shayne Systems, Inc. ................................ 407-299-2552

CONSTRUCTION AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All N 1 Repair & Maintenance, Inc .............. 407-786-2171 All Terrain Tractor Service, Inc .................... 386-218-6969 Allsouth Renovations, Inc. .......................... 888-323-8601 AMH Construction, Inc............................... 407-408-1822 Coastal Reconstruction Group .................... 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 ECS ......................................................... 407-859-8378 GO Roofing (CCC/CGC) ........................... 407-786-2171 Global Roofing, LLC ............................... 407-732-7911 Gulf Western Roofing ................................ 321-443-8096 Harrison Brown Construction ..................... 407-637-2985 Head Consulting Services .......................... 407-256-9363 JIM Property Services, LLC ........................ 888-222-6013 Mohawk Industries ................................... 800-266-4295 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 SWET Construction Group ......................... 321-594-5569 Watermark Restoration.............................. 770-853-8641 ZMG Construction ..................................... 407-865-5771

CONSTRUCTION CONSULTANT Broadband Consulting Group ..................... 407-342-0186 Zee’s Roofing and Construction, Inc. .......... 407-875-2225

COUNTER REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

CREDIT CARD mERCHANT SERvICES Integrated Merchant Services .................... 305-633-6303

CREDIT/COLLECTION INFORmATION Core Logic SafeRent ................................. 800-877-1223 First Advantage ......................................... 800-590-8535 Leading Edge Solutions, LLC ..................... 407-708-1901 National Credit Systems ............................ 800-530-0676 On-Site.com ............................................. 407-370-4648 RentDebt Automated Collections, LLC ........ 800-467-2316 RentPaidOnline ......................................... 904-599-2794 Resident Check......................................... 800-491-2580 Southern Management .............................. 800-229-4531 TransUnion ............................................... 312-985-2226

CRImE SCENE CLEANING Accident Cleaners ..................................... 407-438-9699 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769

CURB REPAIR/PAINTING All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting ...................................... 321-527-8801 Shayne Systems ....................................... 407-299-2552 Sunray Paving and Construction ................ 407-202-0716

ELECTRICAL SUPPLIES/SERvICES Criste Construction, Inc.......................... 407-324-2222 Orlando Utilities Commission ..................... 407-434-2248 RAPCO Supply .......................................... 800-678-0023 Switch Electric LLC ................................... 800-929-5035 Wilmar Industries ...................................... 954-815-0800

ELECTRONIC PAYmENT SERvICE RentPaidOnline ......................................... 904-599-2794

ENERGY CONSERvATION AUM ........................................................ 205-283-1831 Duke Energy ............................................. 866-843-6546 Energy Management Systems, Inc.. 800-965-9642 ext 403 Orlando Utilities Commission ..................... 407-434-2248

ENTERTAINmENT Aarrow Sign Spinners................................ 301-221-4752 Don’t Stop Believing Entertainment, Inc ...... 404-840-4484 Gold Medal Products ...................................407-9703844

FIRE SPRINKLER INSTALLATION/INSPECTION/ BACKFLOW/HYDRANTS American Backflow & Fire Services, LLC .... 877-393-5544 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Service Master Plumbing Services ............. 407-671-6494 Unifour Fire & Safety ................................. 813-283-1801

FLOOR COvERING

EvICTIONS Law Offices Of heist, weisse & wOLk, P.a. Ph: 407/872-1995 faX: 407/872-1725

Out Of area: Ph: 1-800-253-8428 faX: 1-800-367-9038

Law Offices of James I Barron III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Renters Reference Services, Inc. ................ 904-800-2288 Warren & Skaggs, PLLC ............................ 407-792-5659

EXERCISE EQUIPmENT Exercise Systems, Inc................................ 407-996-8890 First Place Fitness Equipment .................... 904-998-0738 Korkat Inc................................................. 770-214-9322 Pet and Playground Products ..................... 334-318-5448 ProMaxima Strength & Conditioning ........... 407-429-9972

EXTERmINATORS American Pest Management...................... 727-321-6881 A.R.T. Pest Control Services Inc. ................ 888-926-6488 Elite Pest Systems .................................... 407-331-0030 Florida Pest Control................................... 407-896-6601 Massey Services ....................................... 407-645-2500 Prevail Pest Control ................................... 800-432-6547 Sterling Pest Control, Inc. .......................... 407-277-7378 Urban Jungle Wildlife Removal ................... 321-438-4294 ValleyCrest Landscape Maintenance .......... 407-702-4929

FENCING A. C. T. Access Control Technologies, Inc..... 407-422-8850 Complete Access Control of Central Florida, Inc............................................. 407-381-3995 Royce Integrated Solutions..................... 843-421-0699

FINANCING Elevation Financial Group, LLC ................... 407-215-1353

FIRE ALARm CERTIFICATION AND CONSULTING Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers ................ 321-332-4599

FIRE ALARm INSTALLATION, mONITORING\SERvICE Academy Fire Life Safety ........................... 714-402-6334 Advantage Integration Technology .............. 407-816-9101 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE EXTINGUISHERS Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE RESTORATION Behr Paint Corporation .............................. 407-341-2759 Bestway Care Carpet Cleaning ................... 407-854-5331 Coastal Reconstruction Group .................... 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 Fire and Life Safety America ...................... 407-688-1949 Ox-Built Construction, LLC......................... 770-485-3698 Recromax ................................................. 407-455-0955 Statewide Construction ............................. 407-282-2809 Watermark Restoration.............................. 770-853-8641

cutting edge carPet 407/244-5588 “Your Complete Flooring SourCe”

Arbor Contract Carpet .............................. 407-438-1129 Carpet & Blinds Beautiful........................... 407-578-6000 Chadwell Supply ....................................... 888-341-2423 Commercial Flooring Distributors ............... 386-668-0121 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors......................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Mohawk Industries ................................... 800-266-4295 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Turnz, LLC ................................................ 407-770-2200

FOUNTAINS/SALES & SERvICE Vermana .................................................. 888-599-2477

FURNITURE/HOUSEWARES SALES/LEASING Admiral’s Casual Furniture......................... 800-999-2589 AFR Furniture Rental ................................. 407-608-5141 Cort ......................................................... 407-678-2677 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Southern Furniture Leasing........................ 407-867-7347 Sunbrite Outdoor Furniture ........................ 407-294-9041

GENERAL CONTRACTORS AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 AMH Construction, Inc............................... 407-408-1822 Allsouth Renovations, Inc. .......................... 888-323-8601 Coastal Reconstruction Group .................... 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 Global Roofing, LLC................................... 407-732-7911 GO Roofing (CCC/CGC) ........................... 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Statewide Construction ............................. 407-282-2809 SWET Construction Group ......................... 321-594-5569 Triangle Construction ................................ 407-846-8274 Windsor Redevelopment Corp .................... 813-854-3800 Zee’s Roofing and Construction, Inc. .......... 407-878-2225

GIFT BASKETS Baskets by Nancy ..................................... 407-658-7724 The Welcome Basket................................. 386-279-7536

GOLF CAR/TRIKES/LEASING/SALES/SERvICES Advantage Golf Cars ................................. 407-440-2804 Golf & Electric Vehicles .............................. 407-568-2122 Orlando Golf Cars ..................................... 407-426-9727

GUTTERS/PROTECTION/CLEANING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 Awnclean ................................................. 407-791-0027 Mallard Systems ....................................... 321-804-4907

HARDWARE RAPCO Supply .......................................... 800-678-0023 VingCard Elsafe ........................................ 214-789-5340

HUmAN DIRECTIONAL/SPINNERS Aarrow Sign Spinners................................ 301-221-4752

INSURANCE SALES Marsh & McLennan Agency ....................... 407-849-0333

MARCH/APRIL 2016

THE KEY YELLOW PAGES INSURANCE SERVICES/RISK MANAGEMENT Marsh & McLennan Agency ....................... 407-849-0333 Yardi Systems, Inc..................................... 407-921-8526

INTERNET SERVICES AND DESIGN Apartment List .......................................... 770-617-8812 Apartments.com ....................................... 813-504-0507 Bright House Networks .............................. 813-436-2214 GStarr LLC ............................................... 407-473-3968 Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351 R.A. Cassel & Associates ........................... 407-599-5890 SightPlan.................................................. 407-230-3594

INTERIOR DESIGN Kay Green Design, Inc. .............................. 407-246-7155 Koncept Design Studio .............................. 404-888-0198

IRRIGATION REPAIRS/PARTS American Backflow Testing ........................ 877-393-5544 B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc.. ................... 904-716-0683 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services.. 727-937-6448 ext 2045 Servello & Son, Inc. ................................... 386-753-1100 Service Master Plumbing Services ............. 407-671-6494

KEY CONTROL SYSTEMS BuildingLink.com ...................................... 407-529-6063 VingCard Elsafe ........................................ 214-789-5340

LAKE MAINTENANCE Southern Aquatic Management, Inc. ........... 407-878-6655

LANDSCAPE ARCHITECT Innovations Design Group .......................... 407-440-3574

LANDSCAPING/LAWN MAINTENANCE/ CONSULTING Ackman Brothers Landscaping, Inc. ........... 407-929-3062 B&M Landscape Concepts......................... 407-677-7799 Budd Group (The)...................................... 407-823-8188 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Greater Outdoors Lawn Care ..................... 407-438-1601 Hogan Landscapes, Inc. ........................... 407-283-5296 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services ..... 727-937-6448 ext 2045 Preferred Maintenance .............................. 904-217-3196 Royal Landscape Nursery .......................... 407-296-3042 Servello & Son, Inc. ................................... 386-753-1100 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert ............................... 407-331-8020 US Lawns ................................................. 407-319-9044 ValleyCrest Landscape Maintenance .......... 407-702-4929

LAWN/SHRUB SPRAYING B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Hogan Landscapes, Inc. ........................... 407-283-5296 Luke Brothers Landscape Services .... 727-937-6448 ext 2045 Massey Services ....................................... 407-645-2500 Servello & Son, Inc. ................................... 386-753-1100 Sterling Pest Control, Inc. .......................... 407-277-7378 US Lawns ................................................. 407-319-9044

LEASING COMPANY Condo Experts USA Inc. ............................. 305-502-7888

LEGAL Law Offices Of heist, weisse & wOLk, P.a. Ph: 407/872-1995 faX: 407/872-1725

Out Of area: Ph: 1-800-253-8428 faX: 1-800-367-9038

Law Office of James I Barron, III, P.A. ......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC ............................ 407-792-5659

LEAK DETECTION Healthy Home Environmental Services, LLC .....407-273-9387

MAINTENANCE REPAIRS EDC Services Group .................................. 407-771-4442 EPIC Home Services, Inc............................ 407-415-3588 Urban Jungle Wildlife Removal ................... 321-438-4294

THE KEY www.aago.org

MAINTENANCE SUPPLIES Chadwell Supply ....................................... 888-341-2423 EDC Services Group .................................. 407-771-4442 HD Supply ................................................ 407-232-0097 Lowe’s Companies .................................... 336-232-4816 Maintenance Supply Headquarters ............. 813-299-9338 Marcone Supply........................................ 407-422-8381 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Wilmar Industries ...................................... 954-815-0800

MANAGEMENT CONSULTANT Satisfacts Research .................................. 866-655-1490

MARKET RESEARCH 407apartments ......................................... 407-505-4332 ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205 CoStar Group, The..................................... 321-558-4061 MyRentComps.com .................................. 407-206-3791

MICROWAVE OVEN PARTS RAPCO Supply .......................................... 800-678-0023

MOLD/ASBESTOS/LEAD REMEDIATION/ RESTORATION & CONSULTING Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Coastal Reconstruction Group .................... 407-644-1800 ELG Property Solutions .............................. 407-791-2991 G & H Carpet Care, Inc .............................. 407-671-7877 Recromax................................................. 407-455-0955

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493 Healthy Home Environmental Services, LLC .. 407-273-9387

MULCH Royal Landscape Nursery .......................... 407-296-3042

MULTIfAMILY MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205

NEWSLETTERS Resident News.......................................... 800-961-1916

ONLINE MARKET SURVEY MyRentComps.com .................................. 407-206-3791

ORNAMENTAL IRON WORKS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850

OUTDOOR/INDOOR fURNITURE/REfINISHING suNBrite OutDOOr furNiture 407/294-9041 New SliNg & Strap FurNiture Re-Finish  •  Re-stRap • Re-sLinG

Admiral’s Casual Furniture......................... 800-999-2589 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Sunbrite Outdoor Furniture ........................ 407-294-9041

PAINTING (APPLICATORS) r-tistic iNteriOrs, iNc. 407/677-6197 • inteRioR paintinG • DRywaLL RepaiR • textuRinG • tiLe

AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All-N-1 Repair & Maintenance, Inc. ............ 407-786-2171 All Renew Services, LLC. ........................... 904-386-1762 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 ELG Property Solutions .............................. 407-791-2991 EPIC Home Services, Inc............................ 407-415-3588 GDE Renovations, Inc. ............................... 407-321-8886 Hydroswift Cleaning Inc ............................. 407-568-9096 Intellectual Designs, Inc. ............................ 407-847-2330 Jim Cary Painting...................................... 407-468-6057 JIM Property Services, LLC ........................ 888-222-6013 Luminous Painting & Renovating, LLC ........ 407-542-3514 Ox-Built Construction, LLC......................... 770-485-3698 Porter/PPG Paints ..................................... 407-947-8570 Preferred Maintenance .............................. 904-217-3196 Professional Painting of Central Florida....... 321-402-2087 Renovia .................................................... 317-710-3575 R-Tistic Interiors ....................................... 407-677-6197 Statewide Construction.............................. 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

PAINTS & SUPPLIES Behr Paint Corporation .............................. 407-341-2759 Color Wheel Paints .................................... 407-293-6810 Lowe’s Companies .................................... 336-232-4816 Paint Drop by Valspar (The)........................ 407-816-9146 Porter/PPG Paints ..................................... 407-947-8570 Professional Painting of Central Florida....... 321-402-2087 RAPCO Supply .......................................... 800-678-0023 Sherwin Williams Company (The) ............... 407-468-9671 Valspar Corporation................................... 512-820-4328

PARKING LOT MAINTENANCE All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Criste Construction, Inc. ............................ 407-324-2222 Driveway Maintenance, Inc. ....................... 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Sunray Paving and Construction ................ 407-202-0716

PATIO/PORCH/RAILING AAPCO Florida-A Division of AAPCO Group . 800-728-2690

PATROL SERVICES Critical Intervention Services ...................... 407-408-6431 Palm Security Services .............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Veterans Security Corps of America, Inc ..... 954-731-5161

PERSONNEL/TEMPORARY SERVICES

hh staffiNg services, iNc 407/401-9496 FRom ReGionaL manaGeRs to  GRounDs maintenance – Give us a caLL Apartmentjobs.com ................................... 877-682-6200 BG Staffing ............................................... 813-314-2069 HH Staffing ............................................... 407-401-9496 Liberty Group, The..................................... 407-512-6408 RecruiterMixer .......................................... 407-641-5577

PET SERVICES/SITTING Pet Playground Products ........................... 334-318-5548 PooPrints Central Florida ........................... 407-496-3133

PLANTS/PLANTING SUPPLIES Greater Outdoors Lawn Care ..................... 407-438-1601 Royal Landscape Nursery .......................... 407-296-3042

PLAYGROUND AND PARK EqUIPMENT Pet Playground Products .................................. 334-318-5548

PLAYGROUND/SHADE & PARK EqUIPMENT ET & T Distributors, Inc. ............................. 888-642-2226 Korkat Inc................................................. 770-214-9322 Pet Playground Products ........................... 334-318-5548 Top Line Recreation .................................. 800-921-4509

PLUMBING PARTS/SUPPLIES/SERVICES service master PLumBiNg 407/671-6494 now you can caLL a name you can tRust

American Backflow Testing ........................ 877-393-5544 Avalon Manufacturing ............................... 407-619-1463 Coastal Backflow, LLC ............................... 386-837-2027 Flo-Tec Automation . ................................. 727-531-8796 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Moen ....................................................... 813-394-0363 RAPCO Supply .......................................... 800-678-0023 Reliance Plumbing .................................... 407-831-4459 Roto Rooter .............................................. 407-855-7900 Service Master Plumbing Services ............. 407-671-6494 Wilmar Industries ...................................... 954-815-0800

PRE-EMPLOYMENT/RESIDENT SCREENING CoreLogic SafeRent .................................. 855-491-2696 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 RealPage Inc. ........................................... 972-820-3015 Resident Check......................................... 800-491-2580 Yardi Systems, Inc..................................... 407-921-8526

THE KEY YELLOW PAGES PRESSURE WASHING/EXTERIOR BUILDING CLEANING Awnclean.............................................. 407-791-0027 DRS Inc. ................................................... 407-367-9022 Elite Pest Systems .................................... 407-331-0030 Globiserv, Inc. ........................................... 407-341-7651 Jim Cary Painting...................................... 407-468-6057 Mallard Systems ....................................... 321-804-4907 Professional Painting of Central Florida....... 321-402-2087 Ox-Built Construction, LLC......................... 770-485-3698 Renovia .................................................... 317-710-3575 Sparkling Clean ........................................ 407-247-0333 Squeegee Squad ...................................... 407-921-0072 Total Green Cleaning, Inc. .......................... 407-413-5561

PRINTING/TYPESETTING/GRAPHIC ARTS Apartment Finder Magazine ........... 407-894-3847 ext 120 American Heritage Press ....................... 407-679-2000 Fast Signs ............................................ 407-744-0003 For Rent Media Solutions........................... 800-882-5659 Greater Orlando Apartment Guide .............. 407-888-0745 Koncept Design Studio .............................. 404-888-0198

PROMOTIONAL PRODUCTS/EVENTS Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351 World Advertising of Florida ....................... 813-835-9500

PUBLIC RELATIONS 0pinions Vary ............................................ 407-733-4351

PUBLISHERS 407apartments ......................................... 407-505-4332 Apartment Finder Magazine ..............407-894-3847 X 120 For Rent Media Solutions........................... 800-882-5659 Greater Orlando Apartment Guide .............. 407-888-0745

PURCHASING SERVICES Buyers Access .......................................... 303-991-5580

REAL ESTATE BROKERAGE/MULTI-FAMILY/ APPRAISAL/DEVELOPER Apartment Hunters.................................... 407-930-4607 Condo Experts USA Inc. ............................. 305-502-7888 Marcus & Millichap ................................... 407-557-3800 Reisch Consulting Group, Inc. .................... 407-628-2742

REFERRAL SERVICES Apartment Hunters.................................... 407-930-4607 The Welcome Basket................................. 386-279-7536

REHAB G & F Renovations, inc. 407-732-7911 Multi-FaMily Renovation SpecialiSt

AAPCO Florida-A Division of AAPCO Group. ....................................... 800-728-2690 All-N-1 Repair & Maintenance, Inc. ............ 407-786-2171 All Renew Services, LLC. ........................... 904-386-1762 Allsouth Renovations, Inc. .......................... 888-323-8601 BST-Armorcon .......................................... 407-999-5054 Coastal Reconstruction Group .................... 407-644-1800 Commercial Flooring Distributors ............... 386-668-0121 Criste Construction, Inc. ............................ 407-324-2222 Custom Klosets and Cabinets .................... 813-246-4806 DBK ......................................................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 GO Roofing (CCC/CGC) .......................... 407-786-2171 Kay Green Design, Inc. .............................. 407-246-7155 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Service Master Plumbing Services ............. 407-671-6494 Spraggins, Inc........................................... 407-295-4150 Statewide Construction ............................. 407-282-2809 Switch Electric LLC ................................... 800-929-5035 Turnz, LLC ................................................ 407-770-2200 Windsor Redevelopment Corp .................... 813-854-3800 ZMG Construction, Inc. .............................. 407-865-5771

RELOCATION SERVICES Apartment Hunters.................................... 407-930-4607 Apartment List .......................................... 770-617-8812

REMODELING

cuttinG edGe caRpet 407/244-5588 “youR coMplete FlooRing SouRce”

AJS Building & Renovations ....................... 407-298-9700 Amerikote Enterprises, Inc. ........................ 407-884-5900 AMH Construction, Inc............................... 407-408-1822 Artisian Refinishing ................................... 407-952-7241 BST-Armorcon .......................................... 407-999-5054 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 GO Roofing (CCC/CGC) .......................... 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Kay Green Design, Inc. .............................. 407-246-7155 Kitchen Solvers of Orlando......................... 407-603-1945 Luminous Painting & Renovating, LLC ........ 407-542-3514 Moen ....................................................... 813-394-0363 Mr. Fix It All, Inc......................................... 678-891-7704 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Switch Electric LLC ................................... 800-929-5035

RESIDENT RETENTION Cares By Apartment Life ............................ 407-408-4245 Satisfacts Research .................................. 866-655-1490

RESIDENT SURVEYS Satisfacts Research .................................. 866-655-1490

RESIDENTIAL PRODUCTS/SERVICES Apartments.com ....................................... 813-504-0507 One Call Now............................................ 937-573-2346 Palm Security Services .............................. 877-824-4025 PooPrints Central Florida ........................... 407-496-3133

RESTORATION - FIRE, WATER, & WIND INSURANCE

coastaL ReconstRuction GRoup 407-644-1800 ReBuilD – Renovate – Recoup www.coastalreconstruciton.com

Accident Cleaners..................................... 407-438-9699 AJS Building & Renovations....................... 407-298-9700 AMH Construction, Inc............................... 407-408-1822 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-654-1769 Coastal Reconstruction Group.................... 407-644-1800 Criste Construction, Inc. ............................ 407-324-2222 Criste Enterprises Inc. ............................... 407-324-2222 DRS Inc.................................................... 407-367-9022 Elite Steam, Inc......................................... 407-209-9843 ELG Property Solutions .............................. 407-791-2991 Kitchen Solvers of Orlando ........................ 407-603-1945 Ox-Built Construction, LLC ........................ 770-485-3698 Recromax................................................. 407-455-0955 Renovation Group, Inc. (The) ...................... 866-417-7350 SWET Construction Group ......................... 321-594-5569 Windsor Redevelopment Corp.................... 813-854-3800

ROOF AND EXTERIOR CLEANING DRS Inc.................................................... 407-367-9022 mallard systems ....................... 877-382-5620 Petersen Dean Roofing & Solar .................. 407-857-1757 Renovia .................................................... 317-710-3575 Softwash Systems .................................... 407-519-1235 Squeegee Squad ...................................... 407-921-0072 Urban Jungle Wildlife Removal................... 321-438-4294

ROOFING CONTRACTORS/CONSULTANTS AAPCO Florida-A Division of AAPCO Group. ..................................... 800-728-2690 Avalon Manufacturing ............................... 407-619-1463 DRS Inc.................................................... 407-367-9022 ECS ......................................................... 407-859-8378 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Global Roofing, LLC .................................. 407-732-7911 GO Roofing (CCC/CGC) .......................... 407-786-2171 Gulf Western Roofing ................................ 321-443-8096 Ox-Built Construction, LLC ........................ 770-485-3698 Performance Roofing ................................ 407-210-1503 Petersen Dean Roofing & Solar .................. 407-857-1757 Quality Roofing of Florida, Inc. ................... 813-620-4797 Randazzo Builders, Inc. ............................. 352-385-4783

Rhyne Restoration, Inc............................... 407-556-3997 R/J Group, Inc .......................................... 386-760-0764 Watermark Restoration.............................. 770-853-8641 Zee’s Roofing and Construction, Inc. .......... 407-875-2225 ZMG Construction, Inc............................... 407-865-5771

SECURITY SERVICES/ON-SITE

cRiticaL inteRvention seRvices SPECIALIZING IN SECURITY AND PATROL SERVICES

407/408-6431

jeFF.ezell@kkpSecuRitygRoup.coM Complete Access Control of Central Florida, Inc. ........................................... 407-381-3995 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880 Palm Security Services.............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SECURITY SYSTEMS/SERVICE, INSTALLATION & MONITORING Advantage Integration Technology .............. 407-816-9101 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880 Firetronics, Inc. ......................................... 407-774-6900 Premier Security ....................................... 321-206-3881 Royce Integrated Solutions ........................ 843-421-0699 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SEWER/SEPTIC Harvey Baker Plumbing, Inc. ..................... 407-859-3572 Service Master Plumbing Services ............. 407-671-6494

SIDING/INSTALLATION AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 Ox-Built Construction, LLC ........................ 770-485-3698

SIDEWALK REPAIRS/GRINDING Florida Pavement Services, Inc. ................. 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Shayne Systems, Inc. ................................ 407-299-2552

SIGNS/FLAGS/BANNERS d. sink, inc. 321/231-5804 Flags • Banners • signs • WeekenD DiRectionalS American Heritage Press ....................... 407-679-2000 D. Sink, Inc. .............................................. 407-474-8274 DeNyse Companies................................... 727-366-9267 Fast Signs ............................................ 407-744-0003 Oakhurst Signs ......................................... 407-982-5494 Resident News ......................................... 800-961-1916

SPA & POOL HEATERS Spies Pool, LLC ........................................ 407-847-2771

SPRINKLER SYSTEMS (IRRIGATION) Service Master Plumbing Services ............. 407-671-6494 ValleyCrest Landscape Maintenance .......... 407-702-4929

SWIMMING POOL CHEMICALS/SUPPLIES/ CLEANING Poolsure....................................... 800-858-7665 ext 147 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

SWIMMING POOL REPAIRS & RENOVATION Poolsure....................................... 800-858-7665 ext 147 RAPCO Supply .......................................... 800-678-0023 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

TELECOMMUNICATIONS & ENTERTAINMENT SERVICES Bright House Networks.............................. 813-436-2214 Century Link MDU..................................... 407-889-6269 Indatus..................................................... 800-727-4246 One Call Now ........................................... 937-573-2346 Summit Broadband ................................... 407-996-8900

MARCH/APRIL 2016

THE KEY YELLOW PAGES Premium Trash Services ............................ 321-872-7497 Skinner Waste Solutions ........................... 904-683-6755 Valet Waste, Inc. ....................................... 877-574-2587 Waste Pro of Florida.................................. 321-377-5391

UTiliTies

Telephone Answering services/ pAy Telephones

AUM ........................................................ 205-283-1831 Conservice ............................................... 904-415-3963 Duke Energy............................................. 866-843-6546 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512

CallMaX ................................................... 770-919-9771 Indatus..................................................... 800-727-4246 RealPage Inc. ........................................... 972-820-3015

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wATer conservATion Moen ....................................................... 813-394-0363 NWP Services Corporation......................... 949-253-2512 Orlando Utilities Commission ..................... 407-434-2248 Service Master Plumbing Services ............. 407-671-6494

voicemAil/messAging

MRC Contracting ...................................... 321-527-8801

CallMaX ................................................... 770-919-9771 One Call Now ........................................... 937-573-2346 SightPlan ................................................. 407-230-3594

Tree services Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert............................... 407-331-8020

wATerprooFing Criste Construction, Inc ............................. 407-324-2222 DRS Inc.................................................... 407-367-9022 Ox-Built Construction, LLC ........................ 770-485-3698 Renovia .................................................... 317-710-3575

wAsTe/recycling/speciAlTy/consUlTing

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Accelerated Waste Solutions of North America LLC. ......................... 866-698-2874 Affinity Waste Solutions ............................. 407-468-5387 City Recycling Group, LLC...................... 813-377-5900 Conex Recycling Corporation ..................... 866-879-2663 Invisible Waste Services ............................ 407-509-1293 Premium Trash Services ............................ 321-872-7497 Recycling Textile Management (RTM) ......... 404-557-1234 Skinner Waste Solutions ........................... 904-683-6755 Sunshine Recycling Group ......................... 407-843-7990 Valet Waste, Inc. ....................................... 877-574-2587 Waste Management .................................. 407-687-5079 Waste Pro of Florida.................................. 321-377-5391

All Renew Services, LLC. ........................... 904-386-1762 DRS Inc.................................................... 407-367-9022 EPIC Home Services, Inc............................ 407-415-3588 Hydroswift Cleaning Inc. ............................ 407-568-9096 Luminous Painting & Renovating, LLC ........ 407-542-3514 Preferred Maintenance.............................. 904-217-3196 Sparkling Clean ........................................ 407-247-0333 Turnz, LLC ................................................ 407-770-2200

Tv/cAble Bright House Networks.............................. 813-436-2214 Summit Broadband ................................... 407-996-8900

wATer/sewer sUb-meTering American Metering Services, Inc. ............... 941-358-1253 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512 Ocius ............................................. 12-850-3500 Ext 216 Service Master Plumbing Services ............. 407-671-6494

winDow cleAning Squeegee Squad ...................................... 407-921-0072

winDow/screen/Door replAcemenT pArTs

wAsTe removAl/consUlTing

Collis Roofing, Inc ..................................... 321-441-2300

Affinity Waste Solutions ............................. 407-468-5387 Invisible Waste Services ............................ 407-509-1293

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2016CapCon_AdNovt15.qxp_Layout 1 11/10/15 12:17 PM Page 1

Get the Insider’s Perspective with ‘Morning Joe’ Scarborough

OUR PEERS Y IN LL 535 CO O NG J CH A R

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A E R

As the face of MSNBCs Morning Joe, former Florida Congressman Joe Scarborough will keynote the NAA Capitol Conference with his no-holds barred commentary on the political landscape leading to the November elections.

AND LOBBY DAY March 8-9, 2016 Washington, D.C. Register now! www.naahq.org/capitol The NAA Spring Governance Meeting will precede the NAA Capitol Conference.

LegaLine The Law Offices of Heist, Weisse & Wolk, P.A.

Dear Harry, We have been dealing with a mold issue in one of our apartments for over 3 months. At first, our maintenance tech could not find any serious mold at all, but then later it was discovered after more complaints that there was a small leak behind a wall that was causing some mold. The resident got a mold test on his own, and our regional maintenance supervisor reviewed it and said that it was “no big problem”. We offered a transfer to the resident last month, and he refused, saying he wanted the problem solved. We are trying to work on rectifying the situation, but now the resident is being uncooperative, and we just received a letter from his lawyer stating that rent is not going to be paid until the mold problem is resolved. The attorney even demanded information about our insurance carrier. At this point, we just want the resident to leave but he has no intentions of doing this. What can we do? Signed: “Opening wall in Orlando” Dear Opening, It is crucial to take any mold complaint seriously and get your attorney involved sooner in the process. Since most attorneys who work for apartment communities have dealt with scores of mold related matters and they give advice for free, you are selling yourself short when you do not immediately contact your attorney at the first sign of a mold issue. Mold problems when dealt with immediately almost always have a good result. You needed to have the area tested immediately by a professional. Proper equipment would have discovered the moisture source. Your maintenance supervisor is not licensed or certified to do this, and there is a natural bias towards minimizing an issue. Next, if there is in fact mold and a moisture source, proper remediation must be done right away. This does not necessarily have to be done by a licensed contractor; it could be a

Harry Heist

small issue that your maintenance tech is fully able to accomplish without violating any contractor licensing laws. Offering a transfer without legal counsel can also cause serious problems. This matter needs to be given top priority, dealt with now at any cost and fast. If the resident is refusing access, this needs to be proven and also dealt with as soon as possible by you and your attorney. Finally, by law, your company must provide the attorney with insurance information. Send the demand to your risk management department or regional and make sure they follow up. This is Florida law and cannot be ignored. Dear Harry, One of our residents has hired a lawyer who sent us a threatening letter disputing the claim we made on her security deposit. The attorney is claiming we did not send the Notice of Intention to Impose Claim to the resident’s forwarding address and that our charges are excessive. I examined the file, and it is true that we failed to see that the resident did give us a new forwarding address in writing, but when she notified us, we did send another one to her new address. The security deposit was only $200. Can we just ignore this? My regional manager says we are not returning a dime, but the lawyer now has given us a deadline to respond, or he says he will file a lawsuit. A lawsuit over $200? Is this for real? Signed: “Threatened in Tavares” Dear Threatened, With over 100,000 attorneys now in Florida, a new cottage industry has arisen. There are attorneys right now who are taking tiny security deposit disputes for free for aggrieved residents, making written demands and filing suit. This is resulting in awards of attorney’s fees that your company must pay in the range of $2000 to $20,000 over really miniscule disputes. Our advice? LegaLine

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Send the resident back the $200 immediately or risk a massive gamble in court. The only people who benefit in these cases in court are the attorneys. You will always pay more in the end, possibly a lot more. Is this “throwing in the towel” or “raising the white flag”? No. It is good, prudent business practice. Don’t believe us? Ask any attorney who does a lot of landlord/tenant law.

Dear Harry, We recently saw one of our residents with a large dog on the property. We looked in the resident file and see that she does not have a pet addendum and has not paid the required pet fee or deposit. We spoke to her, and she stated it is a service animal. She provided us with an official looking certificate stating that it is a registered service animal with the “Federal Service Animal Registry”, the dog wears a yellow vest, and the resident also gave us a letter from her doctor stating that the resident is disabled and needs the service animal for her disability. We have no problem with service animals and understand we must accept them, but this is a very large German Shepherd which is on our prohibited dog list, and we do not allow any dogs over 30 pounds here. Can we ask the resident to remove the dog and get one that meets our company rules and regulations? Signed: “Skeptical in Sanford”

Dear Harry, We have a resident who has been coming into our office and causing disturbances. She is having an ongoing problem with her neighbor, and honestly, we think she is the problem. In addition, she has had a few maintenance issues in the apartment that we have always promptly fixed. She has interfered with our staff inside the office and even started yelling at my leasing agent while he was showing a prospective resident an apartment. Most recently, she said she is going to “kill” our maintenance tech if he has to fix the a/c again. We really do not want her in our office or as a resident anymore. Can we evict? Is there a Dear Skeptical, notice we need to serve? Try repeating to yourself this sentence about 10 times: Signed: “Disrupted in Deland” “It is not about the animal, it is about the person.” Say it over and over again, and about 90% of your service Dear Disrupted, animal questions will be answered. The size or breed of When a resident is causing disturbances, the very first the animal is irrelevant. Why? Because “it is not about action by you is a properly worded Seven Day Notice the animal, it is about the person”. The next sentence to to Cure. Do not delay one bit; do it now. If the resident repeat 10 times is, “A service animal is not a pet”. If a is coming into the office causing serious disturbances, service animal is not a pet, you cannot charge a pet fee or you can call law enforcement and actually have the a pet deposit, and your pet addendum may not be proper resident trespassed from the office. Finally, if the at all in many cases. In your case, this resident probably resident is making death threats or threats of bodily has provided enough proof to you that she is disabled harm, get law enforcement in the office immediately, and needs a service animal because of her doctor’s note. have them make a report and push them to confront the Does the “registration” or “vest” have any relevance? Not resident. Too often we see managers and maintenance one bit. Service animals are not registered in Florida or staff put up with these threats. Threats of bodily harm nationally, and the vests are purchased from the internet. or death are crimes. Will the law enforcement arrest People simply buy fake official looking registrations from the resident? Most likely not, but the resident will the many internet sites out there. They are completely know you are serious about this, and you will create a 100% meaningless. Always consult your attorney to record and paper trail for potential later use. Take any see what you can require of the resident to prove their threat seriously, and never feel you are “bothering” law need for a service animal. It is an extremely grey and enforcement. Dealing with these matters is their job, complicated area of law, and you must be cautious in and your property pays a LOT of money in taxes to pay what you require. Fair Housing class coming up at the salary of law enforcement. Use them! AAGO? Go to at least 2 a year. LegaLine MARCH/APRIL 2016

And So It Was...

AAGOâ&#x20AC;&#x2122;s February Associateâ&#x20AC;&#x2122;s Breakfast

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On February 3rd, over 40 Associate members gathered at AAGO for the Associate Breakfast. Guest speaker and AAGO President, Kim Hackett-Maggard (Vice President of Operations Royal American Management, Inc.) gave an outlook on our upcoming year. Kim also shared her goals for 2016 and the strategic plan that was approved by the Board of Directors for 2016 and beyond. In closing, she encouraged supplier partners to get more involved with the association in 2016 and beyond. Many attendees stayed after the breakfast to talk to Kim one-on-one about potential business opportunities with Royal American Management.

Kevin Shannon, Service Manager (The Klein Company) Melissa Jones, Property Manager (The Bainbridge Companies) Rachelle Hundley, Regional Manager (Royal American)

MARCH/APRIL 2016

RECENT FALL VERDICTS This article will consider a few recent cases involving slip and falls and trip and falls at apartment complexes and other common areas and the potential exposure to landlords.

As a result of his injuries, Muniz had a shoulder surgery and a knee surgery and sought recovery of his past medical expenses in excess of $250,000. The City and the homeowners claimed that the surgery was caused by Muniz’s prior condition.

MUNIZ VS. THE CITY OF HOLLYWOOD, et al., Broward County Case No. 13-015656 (November 17, 2015):

VERDICT: The jury found no negligence on the part of the City or the homeowners.

Muniz trip and fell on a residential sidewalk that was pushed up by tree roots. As a result of his fall, he suffered cervical and lumbar disc herniations, a rotator cuff tear and a meniscus tear.

By: Kevin Knight

Muniz asserted that both the City and the property owner failed to maintain the sidewalk under a large gumbo-limbo tree which pushed up the sidewalk with its roots. The City and the homeowners denied negligence and asserted that Muniz was negligent in failing to watch where he walked. At trial, Muniz pointed out that he was visiting his girlfriend’s father at the time and had not walked in the area before.

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JACKSON VS. LAUDERDALE MARKETPLACE INVESTMENTS, LLC., Broward County Case No. 13-9376 (October 21, 2015):

Jackson slipped and fell on the exterior ramp in a shopping center. As a result of his fall, Jackson suffered cervical and lumbar disc herniations and had a cervical fusion surgery performed. Jackson asserted that the defendant was negligent in allowing a dangerous, slippery painted exterior ramp which caused Jackson to slip and fall. Jackson also claimed that the defendant should have warned of the slippery condition. Defendant denied that the ramp was dangerous and asserted that Jackson was negligent in failing to exercise due care while walking on the ramp. Defendant also raised an issue as to whether the accident happened as described by Jackson. At trial, Jackson offered an expert who opined that the coefficient of friction testing of the ramp confirmed its excessively slippery nature. Jackson noted that her cervical surgery was a two level fusion and that she had herniated discs in her lumbar area which required epidural steroid injections.

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Jackson sought past medical expenses of $179,000 and future medical costs in excess of $200,000. Defendant’s expert opined that the ramp was not excessively slippery and was well-maintained. Defendant pointed out that there were other witnesses who indicated that Jackson may have fallen on a curb in a different location. Defendant’s medical expert opined that Jackson’s neck and back complaints were preexisting conditions and were not caused by the fall. VERDICT: The jury found that the defendant was not negligent and Jackson was awarded nothing.

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JAMES VS. C.A. SERVICES & TRADES, INC., Volusia County Case No. 13-31713 (November 18, 2015): James slipped and fell on wet paint and claimed that the defendant contractor failed to place warning signs. The defendant contractor admitted liability and disputed some of the damages sought by James. James was a 54-year-old female who was working as a cleaning contractor at the time of her slip and fall. She explained at trial Legal News

that she slipped and fell in on a concrete floor as she was exiting an elevator. Defendant had just finished painting the floor, but had failed to place ‘Wet Paint” signs. To break her fall, James extended her hand and arm and slammed onto her left side on the concrete floor. As a result of her fall, James suffered a concussion, severely bruised left hip and a torn rotator cuff of the left shoulder. James had rotator cuff surgery and three courses of physical therapy, which caused her to miss months of work. At trial, however, James did not assert a wage loss claim. James claimed past medical expenses of $38,936 and future medical expenses of $10,000. Defendant contractor admitted that James was injured but disputed that she sustained a complete rotator cuff tear as alleged. Defendant’s expert radiologist opined that James’ left shoulder condition pre existed the fall. VERDICT: The jury awarded James $191,936 in gross damages. This was reduced by setoffs to a net recovery of $180,326. HOLTON VS. OAKBROOK CONDOMINIUM ASSOCIATION OF CLEARWATER, INC., et al. Pinellas County Case No. 121714 (November 18, 2015). Holton resided at the defendant’s complex and tripped and fell on carpeting on the stairs. Holton asserted that the carpeting was defective, there was no lighting and the stairs were not uniform. As a result of the fall, Holton fractured his ankle which required surgical repair. Defendant denied any negligence pertaining to Holton’s fall. Holton was a female, approximately 60 years old at the time of the fall. She explained that she was walking up the exterior concrete stairs to her unit, carrying groceries. The stairways light was out, the carpet was pulled up and the stairs were not uniform. As a result, she tripped on the top step, stumbled forward but did not fall. Holton suffered an ankle fracture that required surgery and hardware. She later had to have a surgery to have the hardware removed. Defendant noted that there was a functioning light on the wall at the top of the landing which was adequate. Defendant further contended that It had no notice of a problem with the carpeting. Holton and two other witnesses testified they never noticed a carpet defect prior to Holton’s fall. Defendant noted that Holton had lived in her unit for two years and regularly used the stairs. Defendant offered a human factors expert’s opinion that Holton’s description of her fall was inconsistent with his analysis of the mechanics of her ankle injury. VERDICT: The jury found no negligence on Defendant’s part. CONCLUSION: These cases represent a “mixed bag” of results for defendants and potential landlords in the same scenario. Each suggests a “beginning” that could have resulted in a different outcome if the defendant had been sensitive to the potential trip and fall and slip and fall. Legal News

MARCH/APRIL 2016

Capitol Conference Advocacy Hits Critical Apartment Concerns

n March 8 and 9 NAA will host its annual Capitol Conference and bring before Congress some of our most important issues. I say some because there are of course many, many concerns about which we would love to bend a Representative or Senator’s ear. To really be effective, however, we have to hone in on a couple of topics. This year those issues are reform of the Section 8 program, enabling a right-to-cure period for alleged violations of the Americans with Disabilities Act (ADA) and reform and reauthorization of the National Flood Insurance Program (NFIP). Here is how we arrived at this particular list and why you should care. Selecting issues for Lobby Day is complicated. First, you must identify topics that are of actual concern to the industry. Second, it’s preferable for the issues to come with a specific “ask” or request to take action. “You should support apartment housing” is great but “You should support apartment housing by sponsoring this legislation” is better. It gives Members of Congress a specific action and allows us to track whether or not they agreed to our request. Finally, speaking to issues that are moving in Congress makes us timely and more likely to be on the radar. All three of the 2016 Capitol Conference issues hit close to home for a significant portion of NAA members. For example, many members interact with the Section 8 program in some way, either by choice or by local mandate. The program, while critical to affordable housing, can be extremely burdensome for owners and reform is something on which the apartment industry has been working for over a decade. There is bipartisan legislation on the table that mitigates some of these burdens. The House of Representatives has already passed the bill with NAA’s support. We need to thank them and prod the Senate to take action. This benefits owners who participate in Section 8 now and in the future. Compliance with the ADA is a central part of everyone apartment owner’s regulatory life. As our members strive to create and maintain accessible communities they encounter complex even conflicting guidance. As well, there are differing opinions on compliant design and construction standards as well as the role of proven alternative methods of achieving accessibility goals. This results in lots of litigation. A growing trend is litigation initiated purely for financial gain and not to increase accessibility. Our view is that the focus ought to be on curing design or construction defects not generating

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settlement fees. To that end, we support bipartisan legislation to allow for up to 120 days to cure an alleged ADA violation before litigation can be initiated. According to the National Severe Storms Laboratory, flooding causes more damage and takes more lives than any other kind of severe weather-related event. Losses average $5 billion per year. Multifamily structures face significant, unique challenges when it comes to mitigating for flood damage. And, while most multifamily mortgages require flood insurance coverage, there is a lack of affordable, private coverage in the marketplace. As a result, the NFIP is critical to managing risk and protecting multifamily investments. The program expires in September of 2017 and is in need of reform to ensure its long-term financial viability, increase its effectiveness for multifamily owners and reduce exposure for the taxpayer. Though expiration of the NFIP is 18 months off, the Congressional calendar between now and then is not our friend. Being an election year, we essentially lose the latter half of 2016 for any real legislating. Likewise, next year a new Congress and Administration will be getting settled which also will cost at least the first few months of the year. There is bipartisan, bicameral legislation on the table right now that we need to support to keep the ball rolling on NFIP reform and reauthorization. All of the issues for the 2016 Capitol Conference have real impacts on apartment communities and there is legislation moving now to address them. Even if you cannot come to Washington, D.C. to participate in the Capitol Conference, you can still help our advocacy efforts by meeting with members of the House in their district (they will be on recess during the Capitol Conference so we in D.C. will have staff all to ourselves!). Contact your local affiliate or anyone on the NAA Government Affairs staff for more information. Thanks for reading. Talk with you next month. Regards, — Gregory S. Brown NAA Vice President of Government Affairs

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Connect With NAA Every Member Counts: Strive for 535 at the 2016 NAA Capitol Conference By Marc Ross, Bob Ross Realty 2016 National Apartment Association Chairman of the Board

he apartment industry's national advocacy event has its largest goal ever: Reach all 535 Congressional offices on Lobby Day (March 9)! While members of the House will be in recess the week of March 7, you can schedule meetings with their ever-important key staff members. And, of course, your help is needed in reaching all 100 members of the U.S. Senate, which will be in session. (If you aren't planning to attend the Capitol Conference, we ask that you schedule a meeting or property tour at home with your Congressman that week. Our goal is the same—reach all 535 members of Congress!) To prepare for this historic event, learn how to enhance your advocacy skills, find out the critical issues facing the industry, and hear from former U.S. Rep. Joe Scarborough (R-Fla.), host of MSNBC's Morning Joe, during NAA Capitol Conference (March 8). Then head to Capitol Hill the following day to make history! Visit www.naahq.org/Capitol for registration and schedule.

Don’t Miss Out on Savings: Register Today for the 2016 NAA Education Conference & Exposition

The 2016 NAA Education Conference & Exposition, June 15-18 at the Moscone Center in San Francisco (www.naahq.org/educonf), is the only apartment housing industry event where an investment of a few days can boost your business all year long. The combination of education, exhibits and networking all under one roof is a cost-effective opportunity for team professional development that has a great return on investment. So, don't miss out on the industry's main event of year! Save on the cost of registration (educonf.naahq.org/register) by signing up before April 15 and save even more when you register your group of five or more! Every year the NAA Education Conference & Exposition continues to evolve and advance-as do the advantages of attending. This year in San Francisco, be prepared to: • Join more than 9,200 apartment housing industry professionals in an exciting, collaborative environment. • Gain inspiration and motivation from three general sessions, featuring top-name keynote speakers, along with over 50 education sessions. • Discover the latest products and services at the NAA Exposition, with exhibits from more than 450 suppliers. The NAA Exposition will take over two halls at the Moscone Convention Center in San Francisco to accommodate all of the fun activities we have in store for you. In the South Hall, attend powerful General Sessions and education sessions, including Game Changers. The North Hall will host the 46

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exciting Maintenance Mania National Championship. The best part? Attendees can try their luck at cracking the NAA Prize Vaults for a chance to win $500,000 in each hall!

NAA Wants You to Be a Model of Excellence

The NAA Excellence Awards—formerly known as the PARAGON Awards—are now accepting online submissions at https://naaexcellenceawards.secure-platform.com/a/ organizations/main/home for the 2016 awards. The NAA Excellence Awards ("Excels") recognize excellence and leadership in the apartment housing industry. These national awards celebrate builders, industry professionals and affiliated apartment associations that make unique contributions to our industry. New this year, entries will be submitted through an online platform to streamline the process for nominees, as well as judges. Binders and hardcopy submissions will no longer be accepted. In addition to the categories from years prior, we have added the Return On Energy (R.O.E.) Awards, which recognize apartment communities that have mastered the sustainability and energy reduction equation. The R.O.E. awards spotlight action and results in energy management beneficial to the apartment housing industry, recognizing achievement in energy education, retrofitting and reduction. The deadline for NAA Excellence Awards submissions is 11:59 p.m. EST on March 15, 2016. Winners will receive their NAA Excellence Award at a ceremony during the 2016 NAA Education Conference & Exposition on Saturday, June 18 in San Francisco. They will also be featured in an issue of units Magazine, NAA's monthly publication that reports on the apartment industry.

Coming This May: NAAEI Leadership Experience: Powered by Dale Carnegie

Responding to the need for leadership training within the apartment industry, NAAEI has partnered with Dale Carnegie Training to deliver a world-class program called the NAAEI Leadership Experience. Two, two-day courses will be offered this May in both Philadelphia (May 4-5) and Atlanta, May 11-12. ) Before the program, participants complete an assessment, the Profiles Performance Indicator, which helps them focus on developing skills and changing behaviors. A post-program assessment will measure training effectiveness. Participants commit to their manager to improve a system or process that will lead to a measurable ROI. Participants share their progress, by webinar, 60 days after the program concludes. Investment: $1,695 per person, with early-bird and multiple-attendee discount pricing available at www.naahq.org/learn/education/ naaei-leadership-training/leadership-experience.

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