AAGO Key Magazine May/June 2017

MAY/JUNE 2017

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

The Premier Services Provider in Multifamily Since 1995, Valet Waste has helped our partners create exceptional living experiences on their properties.

Today, Valet Waste services over 900,000 units and respresents over 475 management companies and ownership groups nationwide.

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Multi-Family Specialists EC-13005690

FULL SERVICE ELECTRICAL CONTRACTOR Our Services Include: Troubleshooting Meter bank repair/ replacement Apartment panel repair/ replacement Apartment renovation Pole lighting and maintenance Tennis court lighting Breezeway lighting

Registered With: Compliance Depot Net Vendor

RMIS Notivus

Exterior lighting Pool lighting and transformers Sign lighting New wiring and rewiring Smoke detector installation Rehab and remodel Add and replace GFCI protection Surge protection

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Providing Professional Cleaning Services since 1992

Roofs • Exteriors • Breezeways • Walkways • Common Areas • Detailed project plans and communication throughout the project • Fully compliant with third party groups • Licensed and insured and bonded • Uniformed work crews • Flexible scheduling with multiple crews to minimize impact on residents “Your team did a fantastic job cleaning the roofs - they look brand new! They were professional and cleaned up after themselves, and they weren’t in the way or otherwise disruptive to the property’s residents.”

Regional Manager – Orlando

CONTENTS FOLLOW US ON...

MAY/JUNE 2017 • VOLUME 43, NO. 3

8 New Members 9 AAGO Premier Partners www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando

10 Transit and Apartments: A Winning Combination

https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

2017 Gold en Key Aw ard Nomination s Begin on J une 1st

12 AAGO Foundation Corner 14 AAGO Advocacy at Work

by Amanda Hoang 17 AAGO Save the Date 18 And So It Was...

Maintenance Mania 27 Market Beat 28 The Safety Observer 29 10 Things

by Jeremy Lawson

Published By PubMan, Inc. 180 Interstate North Parkway Suite 150 • Atlanta, Georgia 30339 (404) 255-5603 • (800) 875-0778 FAX (404) 255-0212 www.pubman.net and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288 www.aago.org Cover copyright © 2017 AAGO and its licensors.

All rights reserved.

The KEY is published bi-monthly in the interest of all segments of the multi-housing industry.

One copy per member is included in the membership dues.

AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

30 Check Out Your New Member Compass! by Greg Starr 31 Professional Designations 34 Educational Opportunities at AAGO 38 The Key Yellow Pages

(703) 518-6141 1

(407) 960-2910

43 Connect With NAA

AAGO Officers and Directors 2017 OFFICERS

PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty The Bainbridge Companies

VICE-PRESIDENT Lee Rogers CAM JMG Realty, Inc.

TREASURER Rachelle Hundley ARM, HCCP, CPO Royal American Management

SECRETARY Jennifer Livingston Bell Partners, Inc.

ASSOCIATE VICE PRESIDENT Diana Gaus The Liberty Group

DIRECTORS

IMMEDIATE PAST PRESIDENT Kimberley HackettMaggard, CAPS Royal American Management

Steve Hall H & F Construction Services, LLC

Heather Powell CAM, CAPS PRG Real Estate

Jolie Holloman CAM Pinnacle

Christin Tenpenny CAPS Contravest Management Company

Lynn McDaniel CAM, CAPS MAA

Natalie Cavaliere CAPS Cambridge Management Services

Erika Johnson CAM, CAPS Regional Director, PRG

Sherrie Ngo Milestone Management

Joe Gonzales Milestone Management

Amanda Weber Real Floors

Julia Comings CAPS Monument Real Estate Services

TJ Jenkins CAPS Finley Management

Alex Mauro Ross CAS Infotycoon

Pete Mann National Credit Services

Association Staff

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

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Desiree Starr, CAPS, NAAEI Faculty Senior Vice President

THE KEY www.aago.org

Cynthia Cruz Events Manager

Monica Ramsey, CAM, ARM Director of Management and Strategic Growth

Lydia Torres Education Manager

Meredith Torres Greystar Multi-Family Services

Dominica Hurst Office Manager/Bookkeeper

Welcome To All Our New Members New Community & Management Company Members J MINE PROPERTIES 401 Ferguson Drive Orlando, Fl. 32805 40 Units

GOLDENROD POINTE APARTMENTS 5560 Solidago Dr Winter Park, Fl. 32792 70 Units

THE OASIS AT GRANDE PINES 11128 Grande Pines Circle Orlando, Fl. 32821 282 Units

THE STRAND 370 Center Lake Lane Oviedo, Fl. 32765 279 Units

THE PARK AT VITTORIA 5224 Long Road • Orlando, Fl. 32808 208 Units

RIDGE AT MT. DORA APARTMENTS 3000 Lake Center Drive Mt. Dora, Fl. 32784 44 Units

New Associate Members PRECISION SIDEWALK SAFETY CORP 70 Lake Wood Circle • Ocala, Fl. 34482

Sidewalk Repair, Uneaven Sidewalks, Asphalt and concreate walkways.

EDGE 2 EDGE ROOFING, LLC P.O Box 545 Suwanee, GA 30024

UNIFIRST CORPORATION 1101 N. Keller Rd., Ste E • Maitland, Fl 32810

Chemicals,Supplies,Cleaning Uniforms/Career Apparel

RANDSTAD USA 1650 Sand Lake Rd Ste117 • Orlando, Fl. 32809 Personnel/Temporary Staffing

Roofing Contractors, Consultants

WATER VENDORS BY US 1546 Progress Rd. • Ellijay, GA 30540 Water Vending Machines

HUB INTERNATIONAL FLORIDA 1560 Orange Ave, Suite 750 Winter Park, Fl. 32801 Risk Management Services

TERMINIX COMMERCIAL 5790 Hoffner Ave • Orlando, Fl. 32822 Pest Control

THE LAKE DOCTORS 3543 State Road 419 • Winter Springs, Fl. 32708 Lake Maintenace

ALPHA RISK SERVICES, INC 641 Maple Oak Circle Suite 121 Altamonte Springs, Fl. 32701 Risk Management/Training

APARTMENT POSTCARD Oviedo, Fl 32766 Advertising Marketing

FLORIDA GARBAGE GRABBERS 4700 Millenia Blvd Ste • Orlando, Fl 32839 Waste Removal/Consulting

CASK INDUSTRIES 3424 Peachtree Rd NE Ste 300 • Atlanta Ga, 30326 Cabinet/Kitchen/Bath Floor Covering Plumbing

RENT DYNAMICS 595 S Riverwoods Parkway Ste 220 Logan Utah. 84321

Lead Management, Reputations Management

SURFACE-TECH, LLC 583 Quintana Place • St. Petersburg, Fl 33703

ONE STOP RESOURCES, LLC 103 Brown Drive • Sanford, Fl. 32773

Cleaning Services, Moving & Storage, Painting

KEYTRAK, INC 200 Quality Circle • College Station, TX 77845 Key Control Systems

PRESTIGE MANAGEMENT GROUP SOLUTIONS, LLC. 7010 Lake Nona Blvd • Orlando, Fl. 32827

Advertising Marketing, Bulk Waste Removal, Cleaning Services, Waste Removal, Recycling, Consulting

HELP-A-HOST 3592 Aloma Avenue Suite 2 • Sanford, Fl.32771 Caterer, Food Service, Resident Retention Functions

BLADES OF GREEN 1733 Benbow Court • Apopka, Fl. 32703

Irrigation Repairs/Parts, Landscaping, Lawn Maintenace, Pressure Washing, Ext. Building Cleaning Tree Service

BUY & SELL FITNESS 1155 Charles Street #165 • Longwood, Fl. 32750

Bathtub Repairs & Refininshing, Cabinet/kitchen/bath

Exercise Equipment Buy/Sell

LEISURE CREATIONS P.O Box 88 • Russellville, Alabama 35653

LAPIN SERVICES 3031 40th Street • Orlando, Fl. 32839

Pool Furniture

Plumbing, Lift Stations, Septic Pumping

KINGS III EMERGENCY COMMUNICATIONS 751 Canyon Drive • Coppell, TX 75019

CBIZ 2290 Lucien Way • Maitland, Fl. 32751

Telephone Answering Service/Pay phones/Safety Awareness Products/Risk Management

Insurance Sales, Insurnace Services/Risk Management

XTREME MATS LLC. 1071 West Morse Blvd • Winter Park, Fl 32789 Cabinet/Kitchen/Bath Leak Detection/ Waterproofing

AAGO’S MISSION STATEMENT To serve the membership by furthering the common interests of the multi-housing industry through education, legislative action, leadership development and the promotion of networking opportunities.

Transit and Apartments: A Winning Combination BY: Paula Munger,

NAA Director of Industry Research & Analysis

T

he automobile has fallen out of favor in recent years thanks to increased congestion and longer commute times in fast-growing metropolitan areas across the country. Ride-sharing, ride-sourcing, car-sharing, bikesharing and living in walkable environments are also moving consumers away from car ownership.

increasing 20% over the past decade. Although ride-sourcing services (Uber, Lyft) have grown in popularity, a recent survey from the Shared-Use Mobility Center showed that, among shared mobility users, they are the preferred mode of transport between 8:00pm and 4:00am, a time when many public transit systems offer few, if any, options. However, buses and trains remain the most popular option during rush hours.

As the labor market becomes increasingly tight, public transit’s role in linking workers to job opportunities becomes critical.

In the past, employees followed the jobs. Now, more and more companies are basing their location choices on where their prospective employees want to live. A 2014 study by the American Public Transportation Association (APTA) found that large corporations gained a competitive advantage by locating in areas with both shorter commute times and multiple modes of transportation available.

Multifamily developers have certainly taken heed of this trend, choosing sites on or near public transit at increasing rates. Yardi Matrix has tagged nearly 66,000 units under construction with 2017 delivery dates as “transit-oriented” which it defines as being within a one-quarter mile radius of a public transit rail station. That’s about 21% of all units on the books for delivery this year – more than double the share just 5 years ago.

It’s important to note that large cities like New York, where public transportation is plentiful, will skew the numbers – and we all know that plenty of new construction has occurred in our largest cities. But this is not just a big city phenomenon.

Smaller apartment markets such as Sacramento, Salt Lake City, and Cleveland, among others, are building transit-oriented units that comprise as much as one-third of the stock currently under construction.

Overall, transit ridership of all types is at its highest since 1957, according to the Federal Transit Administration,

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In 2015, about 61% of public transit users commuting to work were renters. In five years’ time, 387,000 more renters used public transit to get to and from their jobs. There’s no denying that we remain a car-centric society, so removing “drive alone” from Census data reveals public transport as the fastest growing mode of transportation for renters, as illustrated in the pie chart.

Public transit systems across the country face numerous challenges including aging infrastructure, deferred maintenance and lack of funding. Public/private partnerships are emerging as just one solution to this problem. Those municipalities, transit authorities and private sector firms which understand the natural symbiosis of rental properties and public transport will be far ahead of the curve.

Market Update

May 17, 2017 6:00 pm - 8:30 pm

David Bales Melissa Cannata Ricardo Alicea Luke Wickham Hilton Orlando/Altamonte Springs 350 N. Lake Blvd Altamonte Springs, FL 32701 $59 members $99 Non members

Join us for AAGO’s May Dinner Meeting featuring a panel of experts from the central Florida multifamily housing industry!

Panelists:

David Bales, Regional Vice President, Pinnacle Melissa Cannata, Vice President, Carroll Management Ricardo Alicea, Senior Vice President, The Bainbridge Companies

Moderator:

Luke Wickham, Vice President, CBRE

Register online at www.AAGO.org or email Cynthia@AAGO.org to RSVP. MAY/JUNE 2017

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Foundation

Corner

Volunteering and making a difference in the lives ofevent others takeAltamonte on many shapes held atcan the AMF Lanes serves and as one of the AAGO Volunteering and making a difference in the livesdonations ofFoundations others or can take on many shapes and forms. Sometimes it is serving food, organizing simply giving money. largest fundraisers, and this year Although it is even bigger and than or lastsimply year as taken over theAlthough place! forms.

Sometimes it is serving organizing money. those are worthy endeavors thatfood, I encourage you donations allbetter to participate in,wegiving I have want to present an That means triple the opportunity to bowl, eat, drink and spend time with other nd participate in, I want to present an those are worthy I encourage allindustry alternative way toendeavors make justthat a similar impact:you The 2to Annual Summer Party Rock & Bowl professionals.

The money we raise will go to our core charity nd alternative way to make just a similar impact: Thepartners 2 Annual Summer Party Rock & Bowl and make a big difference in the lives of the groups we AAGO Foundation Charity Fundraiser Event.

This fun filled event held at the AMF olunteering and making a difference in the lives of others help.

Many bowling and sponsorship opportunities AAGO Charity Event.

This funlargest filled fundraisers, event held atand thethis AMF Altamonte serves as one offorms. the AAGO Foundations year it is can Foundation takeLanes on many shapes andFundraiser are still available so please take the time to review Sometimes it is serving food, organizing Altamonte Lanes serves as one of the AAGO Foundations largest fundraisers, and this year it is even bigger and better than last year as we have taken over the means the andplace! commit. That We look forward triple to seeing you there. donations or simply giving money.

Although those even bigger to andbowl, bettereat, than lastand year as wetime havewith taken overindustry the place!

That meansThe triple the opportunity drink other professionals. money are worthy endeavors that I encourage you all spend to The Friends of the Foundation Committee opportunity togobowl, eat, andway spend time with other industry professionals.

The money participate I want to to present an drink alternative we raisein, will our core charity partners and make a big the lives ofmonth the Meetings are difference held on the 4thin Thursday of each at 9:00 at the towe make justwe awill similar Thecore 2nd Annual Summer Party Rock raise goimpact: to our charity partners and make big difference in the lives groups help.

Many bowling and sponsorship opportunities are still available soof please AAGOaoffice.

Contact Dominica@AAGO.org tothe sign take up or to find & Bowl AAGO Foundation Charity Fundraiser Event. This fun filled out more information. groups we help.

Many bowling and sponsorship opportunities are still available so please take the time to review and commit. We look forward to seeing you there. the time to review and commit. We look forward to seeing you there.

V

Thank you to our Thank to our Kingyou of Pins King of Pins Sponsor!!

Sponsor!!

When: When: Where: Where:

All Proceeds go to Charity.

All Proceeds go to Charity.

Thursday, July 27 2017 Thursday, July 27 6:30—8:30 pm2017 AMF6:30—8:30 Altamontepm Lanes AMF Altamonte 280 Douglas AveLanes 280 Douglas Ave Altamonte Springs FL 32714 Altamonte Springs FL 32714 What: $30 for Unlimited bowling during the event, shoe What: for Unlimited bowling the event, shoe rental and$30 snacks.

Book a lane for a during team of 6 bowlers for rental and snacks.

Book a lane for a team of 6 bowlers for $180. Funny T-Shirt Contest with Gift Card Prizes. Deadline for $180.

FunnyisT-Shirt Contest Come with Gift Deadline for registration 07/17/2017. joinCard in allPrizes. the fun! registration is 07/17/2017. Come join in all the fun!

Sponsorships Still Available Sponsorships Still Available If you want to sign up for a sponsorship or If you want to sign up for a sponsorship want to sign up to bowl, please contact: or want to sign up to bowl, please contact: Dominica@aago.org Dominica@aago.org Job Shadow Day, Another Great Option!

Job Shadow Day, Another Great Option!

For the third year in a row, the Apartment Association of Greater For the third year in a row, the Apartment Association Greater Orlando (AAGO) and the AAGO Foundation, Inc. willof partner Orlando (AAGO) and the Florida, AAGO Foundation, Inc.Foundation, will partner with Goodwill of Central the City of Life with Goodwill ofBased Central Florida, the City of Life Foundation, and Community Care of Central Florida to provide a hands and Community Based Carefor of central CentralFlorida Floridafoster to provide hands -on job shadow experience youthaon -on job shadow experience for central Florida foster youth on Tuesday, July 25.

Contact Desiree@aago.org for more details.

Tuesday, July 25. Contact Desiree@aago.org for more details.

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Food Sponsors Food Sponsors

Cupcake Sponsor Cupcake Sponsor 407apartments 407apartments Lane Sponsors Lane Sponsors Grail Management Grail Management ForRent.com (2 Lanes!)

ForRent.com (2 Lanes!)

Dalcor Companies Dalcor Companies CSC Service Works CSC Works Life CaresService

by Apartment Cares

by Apartment LifeInc. Driveway Maintenance, Driveway Maintenance, Inc. Five Star Claims Adjusting Five Star Claims Adjusting FastSigns Orlando Central FastSigns Orlando CentralLLC (2) CAM Services & Repairs, CAM ServicesSupply & Repairs, LLC (2) (2) Maintenance Headquarters Maintenance Supply Headquarters (2)

Sign up and Choose Sign upFoundation and Choose AAGO AAGO Foundation

Apartment Industry Job Shadow Day

July 25, 2017 10 am - 4pm

For the third year in a row, the Apartment Association of Greater Orlando (AAGO) and the AAGO Foundation, Inc. will partner with Goodwill of Central Florida, the City of Life Foundation, and Community Based Care of Central Florida to provide a hands-on job shadow experience for central Florida foster youth on Tuesday, July 25th.

Local teens will spend the day at various AAGO member sites learning about the diverse and financially rewarding careers in the apartment industry. This annual event seeks to inspire teens transitioning out of the foster care system to explore career paths in the apartment industry that can lead to financial independence and professional success.

Who can participate?

All AAGO members who are willing to host a foster youth at their company for a job shadow opportunity.

How can your company sign up?

Contact Desiree Starr at 407-644-0539 x202 or via email at Desiree@AAGO.org

The mission of the foundation is to educate and empower the homeless, veterans reintegrating into the workforce/society, and teens aging out of foster care.

MAY/JUNE 2017

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AAGO Advocacy at Work By: Amanda

Hoang

Public Affairs and Communications Consultant

Looking for an opportunity to put some skin in the game?

Ever wondered how you can get more involved in AAGO’s advocacy efforts at the local, state, and federal level? Look no further than our annual advocacy fundraiser, Boots, Bling and BBQ. This year’s fundraiser will be held on June 28th from 6-9 pm at the Winter Park Farmers Market.

At this fun event, you will be able to dust off your boots and join your fellow apartment owners, apartment executives, regionals, and AAGO Board Members for this exclusive event benefiting the Apartment Political Action Committee (APAC) and the National Apartment Association Political Action Committee (NAAPAC). As you know, APAC and NAAPAC work tirelessly throughout the year to ensure the apartment industry’s voice has a seat at the table during the policy making process at the local, state, and federal level. Our annual fundraiser is a wonderful opportunity to participate in our advocacy efforts without ever having to step foot in a City Council meeting, Tallahassee, or the nation’s capitol in Washington, D.C.

• $500 Sponsorships (Includes two tickets to this exclusive event) Your ticket includes appetizers, drinks, and entertainment!

We will be bringing back the ever-popular “wine pull” and introducing for the first time… a “whiskey pull” in the spirit of this year’s Boots, Bling and BBQ theme.

Please note that federal campaign laws require that you must use personal funds to purchase tickets for this event. We cannot invoice your company and you cannot expense the cost of the tickets. 100% of ticket purchase and wine or whiskey pull ticket purchase proceeds will benefit APAC (60%) and NAAPAC (40%).

Disclosure: Contributions are not deductible for Federal income tax purposes. Contributions to APAC and NAAPAC are voluntary and are used for political purposes. The amount indicated is merely a guideline and you may contribute more or less than the suggested amount. The Association(s) will not favor or disadvantage anyone by reason of the amount of their contribution, or their decision not to contribute. You may refuse to contribute without reprisal. Federal law requires NAAPAC to request and report the name, address, occupation, and employer for each person whose contributions exceed two hundred ($200) or more in a calendar year.

LOCAL: AAGO is involved in several local government initiatives that have a direct correlation to the central Florida apartment industry. Below is a list of some of the ongoing discussion’s AAGO is currently involved in to ensure the multifamily housing industry has a seat at the table as policies are considered and drafted at the local level.

Boots, Bling and BBQ sponsorship opportunities and event tickets are now available online at: www.AAGO.org:

• Tickets are $100 Before June 17th or $125 After June 17th 14

THE KEY www.aago.org

More information about AAGO’s progress on these important initiatives will be shared in future issues of the Key magazine. In the meantime, if you have any questions about the various central Florida initiatives outlined below, please contact Chip Tatum (AAGO) via email at Chip@ AAGO.org.

• Orange County Affordable Housing: One of Mayor Jacob’s top policy priorities is affordable housing. AAGO is working with county staff to arrange an opportunity for members to sit down with individuals working on the Mayor’s affordable housing policy to discuss the industry’s perspective on this policy issue.

various aspects of the rental housing industry including but not limited to: real estate investment, debt financing, and low-income housing. Therefore, any potential changes to the tax code must take these factors into consideration because reforms will effect development, affordability, and the sale of multifamily assets.

• Winter Springs: AAGO is meeting with Winter Springs Commissioners to discuss apartment housing and development issues that are of concern to the city.

Why is the National Flood Insurance Program important?

• Florida Fire Prevention Code and Valet Trash Services: AAGO has been actively involved in discussions regarding potential changes to Florida’s Fire Prevention Code that could impact the operation of valet trash services in apartment communities. AAGO worked with the Florida Apartment Association, management company members, and supplier partners to offer alternative language that would protect the ability for apartment communities to continue to utilize valet trash services effectively.

NATIONAL: On March 8th, AAGO members and association staff walked the halls of Congress to meet with federal policymakers and discuss the National Apartment Association’s (NAA) 2017 legislative priorities. Below is a brief rundown of the policy issues NAA is tracking this year and how they may impact your business.

We would also like to take this opportunity to thank the AAGO members who took time out of their busy schedule’s to travel to Washington, D.C. to participate in this crucial advocacy opportunity. We are grateful to have such wonderful ambassadors for the central Florida apartment industry!

This year, NAA members are asking federal lawmakers to: • Support tax reform that fosters economic growth and investment in the rental housing industry.

• Reauthorize the National Flood Insurance Program.

• Support policies that ensure the enforcement of the Fair Housing Act and the Americans with Disabilities Act (ADA) do not create operational obstacles for the apartment industry.

Why is tax reform a priority for the apartment industry?

Now that the Republican party is in control of the House, Senate, and the Oval Office, reforming the nation’s tax code has become a top policy priority. The federal tax code impacts

The National Flood Insurance Program was last reauthorized back in 2012 and will expire in 2017, unless it is reauthorized by Congress. As you may know, flood insurance is required for multifamily properties located in high-risk areas if the mortgages for the asset are federally backed. Unfortunately, the National Flood Insurance Program is the only coverage options for many apartment communities located in these high-risk areas.

Therefore, if this program is permitted to expire in 2017, many multifamily properties will lack access to the flood insurance coverage that is required under the law.

How does the enforcement of the Fair Housing Act and the Americans with Disabilities Act impact the multifamily industry?

As you may know, apartment communities have specific responsibilities under the Fair Housing Act and the Americans with Disabilities Act (ADA). For example, rental housing providers are required to make “reasonable accommodations” to ensure the features of the apartment home are accessible for individuals with disabilities. This could include installing railings in a resident’s shower or widening a doorframe to ensure a wheelchair can get through the building entry. However, building code regulations often vary quite significantly between local governments and the complex nature federal regulations has resulted in a lack of understanding regarding the accommodation requirements under the law.

As a result of the complexities found in the law, many apartment communities are becoming victims of drive-by lawsuits where law firms or spotters seek to target properties for costly litigation proceedings. NAA seeks to ensure multifamily properties have the ability to cure a potential ADA violation prior to allowing the complaint to proceed to the expensive and burdensome litigation process. If enacted, H.R. 620 would give property owners 120 days to remedy an alleged ADA violation prior to the commencement of litigation. This legislation was introduced by Rep. Ted Poe (Texas) and referred the House Judiciary Committee for consideration.

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Presented By:

Winter Park Farmers Market 200 W. New England Ave, Winter Park, FL 32789

Wednesday, June 28th, 2017 6:00 pm - 9:00 pm Tickets:*

$100 before June 17th $125 after June 17th

Additional Options:**

Wine Pull $25/Whiskey Pull $50 (Per ticket) *100% of ticket/pull revenue benefits APAC (60%) and NAAPAC (40%). **Limited availability. Must be a ticketed attendee to purchase.

Music, networking, heavy hors d'oeuvres, and cocktails will be included with your admission. New for 2017, we are adding a “Whiskey Pull” in addition to the ever popular “Wine Pull.” Tickets are sold seperately for each, and each ticket guarantees a bottle. (Some valued at $100++).

Proceeds Benefit:

Event Sponsor:

This important fundraiser will support AAGO's advocacy efforts at all levels by contributing to The Apartment Political Action Committee (APAC) and The National Apartment Association Political Action Committee (NAAPAC). 100% of ticket and wine pull proceeds will benefit APAC (60%) and NAAPAC (40%). Contributions to the PAC(s) are not deductible as charitable donations for federal income tax purposes. Contributions are voluntary and you may refuse to contribute without reprisal. To comply with Federal Law, we must use best efforts to obtain, maintain, and submit the name, mailing address, occupation, and name of employer of individuals whose contributions exceed $200 in a calendar year.

September Dinner Meeting “212 Degrees”

MAY

Wednesday, September 13 6:00 pm- 8:30 pm

May Dinner Meeting

Lease-A-Palooza

Wednesday, May 17 6:00 pm - 8:30 pm

Thursday, September 14

10:00 am - 3:00 pm

Future Leaders Training “Lead, Follow, or Get out of the Way! Begins Thursday, May 18 9:00 am - 5:00 pm

JUNE Associate’s Breakfast Wednesday, June 7 8:00 am - 9:00 am

NAA Education Conference

Wednesday, June 21 - Sat, June 24 - Atlanta

NAAPAC Fundraiser Tuesday, June 28 6:00 pm - 9:00 pm

OCTOBER

AUGUST Associate’s Breakfast Wednesday, August 2 8:00 am - 9:00 am

CAMT

Golf Tournament Friday, October 27 8:30 am - 5:00 pm

NOVEMBER

Business Exchange

“Thanks for Giving” Luncheon

Wednesday, August 23 3:00 pm - 8:00 pm

CAM

Associate’s Breakfast

Tuesday, July 25th 10:00 am - 4:00 pm

.

Associate’s Breakfast

JULY

Job Shadow Day

Wednesday, October 11 Friday, October 13

Fall Schedule begins Wednesday, August 16 8:30 am - 5:00 pm

SEPTEMBER

Summer/Fall Schedule begins Thursday, July 27 9:00 am - 5:00 pm

FAA Conference & Trade Show

Rock n’ Bowl

Thursday July 27th 6:30 pm- 8:30 pm

Wednesday, September 6 8:00 am - 9:00 am

Wednesday, November 1 8:00 am - 9:00 am

Friday, November 10

11:00 am - 2:00 pm

DECEMBER Golden Key Awards Saturday, December 2

6:00 pm - 10:00 pm For more information on upcoming AAGO events please visit:

www.aago.org/events

MAY/JUNE 2017

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And So It Was...

AAGO’s

This year’s Maintenance Mania was a tremendous success! We had 365 attendees at this amazing maintenance appreciation event, which represented 175 companies. A special thanks to our amazing AAGO event sponsors who made this event possible and the AAGO Special Events Committee for their hard work preparing for the event.

The competition was fierce once again this year as the industry’s best raced to complete maintenance focused challenges for the best time and over $1,000 in prizes.

The evening topped off with everyone’s favorite race to the finish line in cars made from common maintenance supplies.

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MAY/JUNE 2017

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MAY/JUNE 2017

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FUTURE LEADER PROGRAM

Lead, Follow, or Get out of the Way! Do you want to learn the skills to become a Manager or Maintenance Supervisor? Are you motivated to accelerate your career development?

Too often, individuals are looked over for leadership roles due to lack of training and skill development. No longer! AAGO is introducing our brand new Future Leader Program for Assistant Managers and Assistant Maintenance Technicians. Attendees will learn essential skills and techniques to gain the knowledge and understanding to become tomorrow’s leaders.

May 18th-Leadership Skills/Traits with Workshop. Meet your Mentor!

May 19th-Eat the Frog; Hiring; Development Plans; Decision Making June 15th-Financial Management and Bootcamp June 16th-Brainstorming Workshop; Going from Peer to Boss; Mentorship Updates All sessions will be at the AAGO Office from 9:00 am until 5:00 pm $150 APASS Subscribers/$175 for Members Registration Form NAME(S): __________________________________________________________________________________ Property:______________________________ Phone: ____________________ Membership Status: .

□ Member

Management Co.________________________________________

Fax: _____________________ □ Non-Member

E-Mail:________________________

□ APASS Subscriber

\

Note: There will be no cancellations accepted after May 1, 2017. Any cancellations received after this time will be charged the full amount of the program. No Shows will be charged for the entire class, including APASS Subscribers

The Apartment Association of Greater Orlando 340 N. Maitland Ave., Maitland, FL 32751

APARTMENT ASSOCIATION OF GREATER ORLANDO PRESENTS:

10th Annual

#WeAreAAGO

GOLDEN KEY AWARDS N O M I N AT I O N P R O C E S S To submit a nomination, simply log onto www.goldenkeynominee.com and complete one form for each nomination.

There is no limit to the number of entries in a category.

All members of AAGO are eligible to enter.

Each nomination must be submitted with the following: jpeg photo; summary of accomplishments; letter (s) of recommendation; entry fee of $25 for Individual Award or $25 Team/Property Award based on Community Size: Small (0-250 Units) Medium (251-399 Units) Large (400+ Units)

Individual Achievement Awards

Team/Property Awards

Maintenance Supervisor of the Year

Community of the Year

Property Manager of the Year

Best Lease-Up Community of the Year

Assistant Manager of the Year

Service Team of the Year

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So Many New Apartment Units!

Lately, it seems there has been some concern regarding new multifamily development across the AAGO Region. When one looks at the number of units currently under construction and how many are in the pipeline, it can make one a little bit concerned that the market may soon be reaching oversupply. In this month’s article we will take a look at some of the numbers involved with the current state of development affairs. In particular, we will look at multifamily permitting, the number of units both under construction and planned, population changes, and the employment numbers.

Multifamily Permitting in the AAGO Area Apartment development pipeline continues its strong trend in our region as evidenced by the permitting table below. This is despite 2016 being the first year in the last seven where we saw a slight decrease in permitting (-1.5%). Regardless, it was still the 4th year in a row the region’s multifamily permitting exceeded 6,000 units.This sustained trend in permitting suggests that developers and lenders are still optimistic about the future economic conditions in Central Florida.

However, we have been seeing multifamily permits rising and expect that apartment development will continue at higher levels as well.

Population in AAGO Area A contributing factor to the strong trend in multifamily permitting is the growing local population. From July 2010 to July 2016, the AAGO region saw a population increase of 336,476. This marks a 12.8% increase.

As the population table shows, the recorded population of the AAGO region was over 2.9 million in July of 2016. This number is up from the 2.6 million recorded in 2010. Osceola saw the largest percentage increase as it increased by 24.5% over the six year period. Meanwhile, Orange County gained over 165,000 new inhabitants. These strong population increases are certainly a driver for the continuing multifamily development across the AAGO Region. Another reason we continue to see strong development can be found in the job sector.

Employment Numbers in the AAGO Area

The AAGO Region continues to add units - albeit not at the pace experienced in the early 2000’s - but at a healthy rate nonetheless.

MF permitting does account for both apartments and condominium permits so not every multifamily permit equates to a rental unit. That said, a good number of them are at this point.

Apartment New Construction Summary of the AAGO Region We show upwards of 10,000 units currently under construction and/ or in initial lease-up in the AAGO Online Market Survey (“OMS”).

Furthermore, we are tracking nearly another 10,000 units that are planned and/or proposed that will try to get financed and developed over the next couple of years.

The developers that are building or planning to build in the AAGO area cover the gamut from local builder to national REITs. Some of these planned properties have been proposed for many years and we know that all of these planned properties do not get developed.

Naturally, when there is an increase in population, there’s also an increase in the labor force. When there’s an increase in the labor force, it’s important to see an increase in the number of the employed so unemployment stays low. Since the employment lows of 2009, we’ve seen a steady increase in both the labor force and employment in the AAGO Region. More importantly, we’ve seen a decrease in the difference between the two.

This difference, or the unemployment number, has fallen from a high 11.2% in 2009 to a low 4.5% in 2016.

When factored together; the MF Permitting, the New Construction, the Population Increase, and the strong employment numbers, it can be seen why developers and lenders continue to produce more apartment units for the AAGO market.

GET YOUR AMSTR TODAY! The Apartment Market Survey & Trend Report (AMSTR) The Central Florida AMSTR reports on all five counties in the AAGO area and has Regional, County Level, and Submarket Level analysis of Rents and Occupancies for all the individual unit types within each reportable area, and much more.

Get your copy today at: Reports.MyRentComps.com Source: U.S. Census Bureau / AAGO OMS / U.S. Bureau of Labor Statistics

MAY/JUNE 2017

27

MAY 2 0 1 7

ALPHA RISK SERVICES

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THE SAFETY OBSERVER

Safety Information for Employees

PERSONAL PROTECTION EQUIPMENT (PPE)

There are many types of Personal Protective Equipment (PPE) that, when used properly, contribute to safer and more efficient work practices. The operation and maintenance of an apartment community requires use of the more common forms of PPE items like gloves, goggles, earplugs, face shields, etc.

Although PPE is to help protect you from an injury or accident, you must keep in mind that using the wrong PPE, or excessive PPE can actually cause an injury or accident. Also, PPE must always be used in conjunction with good judgment and not solely relied on for protection. Just because you are wearing a back-belt doesn’t mean you can lift anything without getting hurt.

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Each property’s Maintenance Supervisor must assess the hazards of their property, and acquire the appropriate PPE for each employee that meets ANSI standards.

OSHA requires employers to provide PPE and train employees on their use.

All employees must know how to obtain, properly use, and maintain PPE to accomplish their tasks safely.

Make choosing the necessary PPE part of the same process of choosing tools and materials needed to perform a job.

If the necessary PPE is not available, notify your supervisor.

Inspect PPE prior to use and report any damage to your supervisor immediately. Using gloves with holes or goggles that are all scratched up impair your work performance and can create a hazard in itself.

Choose the appropriate gloves for each of the many types of potential hand injuries. The wrong kind of gloves can cause an accident.

Keep gloves and goggles with you at all times. You are likely to need them throughout the day.

Wear shoes or boots that will protect your feet from impact, scrapes, punctures, heat, cold, and any prevailing hazard on the property. Like all PPE, overly worn or torn shoes are lacking their protective properties, and worn soles can affect balance and traction.

Back belts are good additional support when used in conjunction with proper lifting technique.

Earplugs are to be used around noisy machinery.

Flying objects are usually unexpected, so keep your goggles on when working with key machines, hammering, cutting wood, using a leaf blower, pressure cleaning, trimming shrubbery, sanding, and using hand tools.

Clean your PPE after each day of use, and store in a dry location.

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28

THE KEY www.aago.org

Copyright © 2003-2017 Alpha Risk Services, Inc. All Rights Reserved.

End End Points End Points Points

Jeremy Lawson, NALP, Kansas City, Mo.

Jeremy Lawson, NALP, Kansas City, Mo. Jeremy Lawson, NALP, Kansas City, Mo.

10 Things 10 Things 10 Things

Everyone Should Know About A Leasing Career Everyone ShouldKnow KnowAbout About LeasingCareer Career Everyone Should AALeasing Our job is always changing. “The recent social We find time for fun. “For someone who likes to

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Our job always changing.

“The recent social media craze and downturned economy have increased Our job isisalways changing.

“The recent social media craze and downturned economy have increasedresicompetition among apartment communities for prospective media craze and downturned economy have increased competition among apartment communities prospective residents.

Withamong many markets saturated, we have toprospective change our competition apartment communities forfor residents.

With many markets saturated, have to change ourfremarketing methods to stand out. Mobile leadtoinquiries and dents.

With many markets saturated, wewe have change our marketing methods stand out.

Mobile inquiries and fremarketing methods to to stand out.

Mobile inquiries frequent Facebook status updates are just lead a lead couple of theand newest quent Facebook status updates just a couple newest quent Facebook status updates areare aare couple of of thethe newest changes our industry has seen.

Ifjust you not on technology changes our industry has seen.

If you not on technology changes our industry has seen.

Ifmay you areare not on thethe technology bandwagon, your competitors pass you by.” bandwagon, competitors may pass you by.” bandwagon, your competitors may pass you by.”

It’syour not for everyone.

“You have to love what you It’s “You have love what you It’snot notfor foreveryone. everyone.

“You have to love what you do.

Unfortunately, not everyone that Itohave worked with do.do.

Unfortunately, notnot everyone that I have worked Unfortunately, everyone that I have worked has felt this way. You can’t look at your leasing career aswith awith payhas feltfelt this way.

You look at at your leasing career asas a payhas this way.

You look your leasing career a pay-to check, but rather ascan’t a can’t networking opportunity and the chance check, but rather as a networking opportunity and the chance to to check, but rather as a networking opportunity and the chance help people find a new place to call home.” help people find a new place to call home.” help people a newmeticulous place to call home.”

It isfind hard, work. “From legal docuItIt isishard, meticulous “From legal docuhard, meticulous work.

“From legal documents to leasing, filing and work. follow-up, leasing professionments to leasing, filing and follow-up, leasing professionto leasing, andThe follow-up, leasing als havements so much on theirfiling plates. daily duties are professionendless. If alssomething have soso much onon their The daily duties areare endless.

If If als have their plates.

The daily duties endless. ismuch mistyped orplates. messages aren’t checked, something something ismay mistyped oror messages aren’t checked, something something is mistyped messages aren’t checked, something important be overlooked.” important may bebe overlooked.” important may overlooked.”

You can’t just show up. “Leasing professionals You can’t just “Leasing You can’t justshow showup. up.

“Leasing professionals aren’t just ‘baking cookies’ anymore or professionals sitting at their aren’t just ‘baking cookies’ anymore or sitting at at their aren’t just ‘baking cookies’ anymore or sitting their desks waiting for business.

From walking models, facilitating desks waiting for business.

From walking models, facilitating desks waiting business.make-readies From walking models, facilitating move-ins and for managing from the moment we walk move-ins and managing make-readies from thethe moment wewe walk move-ins and managing make-readies from moment walk in the door each morning, our days are continuously fast-paced. inin the door each morning, our days are continuously fast-paced. the door each morning, our days are continuously fast-paced.

Leasing professionals need to put thought into planning their Leasing professionals need to to put thought into planning their Leasing professionals need put thought into planning their daily activities to ensure they are making the most of their time.” daily activities to ensure they are making the most of their time.” daily activities to ensure they are making the most of their time.”

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Lawson receives a merit Lawson receives a meritGray, award Candice Lawsonfrom receives a merit award Candice Gray, Cortfrom Furniture Rental. award from Candice Gray, Cort Furniture Rental.

Cort Furniture Rental.

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5.

5.

We find time for fun.

“For someone who likes stayfind on their toes, a leasing career is endless fun.

You are We time for fun.

“For someone who likes to to their toes, a leasing career is endless fun.

You goingstay tostay have those occasional, ‘Icareer need a vacation’ days, but for onon their toes, a leasing is endless fun.

You areare going have occasional, need a the vacation’ days, but the majority ofthose time it is a blast.

For me, fun comes from going to to have those occasional, ‘I ‘I need a vacation’ days, but forfor the majority time it is a blast. me, fun comes from forofaof great and with anthe amazing team.

It is so theworking majority time itcompany is a blast.

ForFor me, the fun comes from working ajoke great company and with an amazing team. working forfor atogreat company and with an amazing team.

It It is is soso important around and lighten everyone’s spirits.” important joke around and lighten everyone’s spirits.” important to to joke around and lighten everyone’s spirits.”

You must continue learning.

“With all of the fair You must continue learning.

“With of You must continue learning.

“With allall ofand thethe fairfair housing lawsuits and constant changes to local nationhousing lawsuits constant changes local and nationhousing lawsuits and constant changes to local and national laws, it is essential toand keep learning in this to industry.

The NAA al Education laws, it is essential to keep learning this industry.

The NAA al laws, it is essential to keep learning in this industry.

The NAA Institute (NAAEI) offers aninonline National Apartment Education Institute (NAAEI) offers anan online Education Institute (NAAEI) offers online National Apartment Leasing Professional (NALP) program and National classes at Apartment local, affiliated Leasing Professional (NALP) program and at at local, affiliated Leasing Professional (NALP) program and classes local, affiliated associations, making it easier than ever toclasses educate yourself.

Attend associations, making it easier than ever to educate yourself.

Attend associations, making it easier than ever to educate yourself. local seminars and get involved with your local association.”Attend local seminars getget involved your local association.” local seminars and involved with your local association.”

You and need to havewith personality.

“You can’t let You need to have personality. can’t letlet You need to have “You can’t yourself fall into the ‘it’spersonality. the same stuff,“You different day’ yourself fall into the ‘it’s the same stuff, different day’ yourself fallyour intowork the ‘it’s the same stuff, mindset.

Change routine as much asdifferent you can day’ until it mindset.

Change your work routine asas much asas you can until mindset.

Change your work routine you can until it works for you and makes you excited tomuch go to work.

Create a itnew works for you and makes you excited gogo to to work.

Create a new works for you and makes you excited to work.

Create a new tour route, telephone script or try a to new closing technique.” tour route, script oror try a new closing tour route, telephone script try a new closing technique.”

Ittelephone takes energy.

“Anyone who hastechnique.” met me would Itsay takes energy.

“Anyone who has met meme would It takes energy. whoithas met would I am always full of“Anyone energy. But doesn’t come natusay I am always full of energy.

But it doesn’t come natuI am fullit of energy. come naturally; I say work hardalways to keep that way. IBut amitadoesn’t firm believer that rally; I work hard toand keep it that way.

I am a firm believer that rally; I work hard to keep itenergy that way.

Icontagious. am a firm believer that positive attitudes high are Each mornpositive and high energy areare contagious. mornpositive attitudes and energy contagious. morning, I attitudes warmly greet myhigh co-workers and continueEach toEach sing and tell ing, I warmly mymy co-workers and continue to to sing and telltell ing, I warmly greet co-workers and continue sing and funny storiesgreet throughout the day.” funny stories throughout day.” funny stories throughout the day.”

Be the best. the “So goes the saying, ‘Good, Better, Best.

BeNever the best.

“So goes thethe saying, ‘Good, Better, Best.

Be the goes saying, ‘Good, Better, Best. let itbest. rest.’ “So I couldn’t have said it better myself.

One Never let it rest.’

I couldn’t have said it better myself. let it rest.’

I couldn’t have saidisitthat better One thing I Never have learned being in this business youmyself. haveOne to thing I have learned being inin this business is is that you have to thing I have learned this business that you have push yourself.

Alwaysbeing be looking for new and different ways to push yourself.

Always bebe looking for new and different ways to to push yourself.

Always looking new and ways improve and excel in your career.for It won’t go different unnoticed.” improve and excel in your career. It won’t go unnoticed.” improve and excel in your career.

It won’t go “Creating unnoticed.”

Make yourself stand out. a name Make yourself stand out. “Creating a name Make yourself out.to“Creating a name for yourself will takestand your career a whole new level. for yourself will take your career to a whole new level. forwant yourself willontake career whole newtolevel.

Whether you to stay theyour leasing sidetooratransition Whether you want to stay on the leasing side or transition to Whether you want to stay on being the leasing side or transition management at some point, recognizable will help. to Talk management at some point, being recognizable will help. Talk management some relationships point, being recognizable will help.

Talk to vendors andatcreate with competitors.

You never to vendors and create relationships with competitors. You never to vendors and create relationships with competitors.

You never know when you may be working with them.” know when you may be working with them.” know when you may be working with them.”

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If you would like to be considered for a future End Points column, If you would like to be considered for a future End Points column, please contactlike Kerry Sullivan at 703/797-0678 or kerry@naahq.org.

If you would to be considered for a future End Points column, please contact Kerry Sullivan at 703/797-0678 or kerry@naahq.org. please contact Kerry Sullivan at 703/797-0678 or kerry@naahq.org.

Name:Jeremy JeremyLawson, Lawson,NALP NALP Name: Name: Jeremy Lawson, NALP Kansas Title: District Leasing Director, KansasCity CityRegion Region Title: District Leasing Director, Title: District Leasing Director, Kansas City Region Company: Fogelman Management Group Company: Fogelman Management Group Company: Fogelman Management Group XXUNITS UNITSJ aJnaunaurayr y2 021001 0 XX XX UNITS J a n u a r y 2 0 1 0

ww w.wn.anaahaqh.qo.rogr g ww w w w. n a a h q . o r g

MAY/JUNE 2017

29

COMMITTEE SPOTLIGHT Check Out Your New Member Compass!

As our industry continues to evolve so has AAGO, and just recently we launched our new website that empowers our members to manage membership and event registrations from the comfort of their office.

You can now go to www.AAGO.org and set up your own account, as well as each of your employees. Register for education classes and events, Greg Starr make payments to open invoices and manage your employees continued education! Your Member Compass truly helps you to navigate our website and customize your member experience.

To create your new account, visit our website www.aago.org and follow these steps: • Click “Join” • Click “Create an Account” • Click to check the box to Agree to terms • Type in your email address and create a password and then click “Next Step” • On the next screen you will type in your name and email and choose your property or company as your parent company. It should recognize you and ask you if you are you. Then it should take you straight to your community membership account!

If you have any questions please contact Monica Ramsey at 407-644-6288 ext. 207

2017 Gold en Key Aw ard Nomination s Beg in on J une 1st

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THE KEY www.aago.org

Professional Designations 2017 Course Schedule

Take the NALP online! www.naahq.org/learn/education/national-apartment-leasing-professional/nalponline **must have a minimum of 6 months of onsite property management experience;

The National Apartment Leasing Professional will enhance your NOI through improved customer service skills, closing ratios, marketing techniques, and legal knowledge.

Brand New Program!

May 11- Property Maintenance May 25- Human Resources June 15- Risk Management & Legal July 20- Resident Experience Fall Classes will begin July 27, 2017

Achieve the nation’s most prestigious designation for apartment mangers. Become a Certified Apartment Manager!

May 17– HVAC May 23- HVAC Day 2 June 14– Plumbing July 19– Appliance Repair Fall Classes will begin August 16, 2017

The Certified Apartment Maintenance Technician designation provides you with skills and knowledge to service your apartment community with ease and expertise.

May 11- Property Maintenance May 25- Human Resources June 15- Risk Management & Legal July 20- Resident Experience Fall Classes will begin July 27, 2017

The Certified Apartment Supplier designation is an opportunity for suppliers to experience the everyday challenges that face the multifamily industry.

To register or for more information, please visit www.aago.org or email Lydia Torres at Lydia@aago.org

HEADLINER

“Unmasking your leasing potential”

Alexandra Jackiw President of Milhaus

Church Street Ballroom 225 S Garland Avenue Orlando, Florida 32801 SEPTEMBER 14, 2017 10:00a.m. to 4:00 p.m REGISTER TODAY Email Cynthia@aago.org THE KEY www.aago.org

32

Early Bird Pricing Until June 30 $99 for APASS $119 for Members

MARCH/APRIL 2017

33

A KEY TO YOUR SUCCESS

Tracy’s Tried & True Telephone Tips & Tricks Tuesday, May 16, 2017 9:00 am– 12:00 pm

AAGO Member Orientation Friday, May 5, 2017 9:00am—11:00am

With Desiree Starr & Monica Ramsey, AAGO 2 CEC’s Are you a new member to The Apartment Association of Greater Orlando? Are you looking for ways to get involved?

Do you want to know the secrets to making your membership work for YOU? Desiree and Monica will guide you through: • How/When to network • Maximizing your presence through sponsorships • Committee Engagement • Learning about AAGO Leadership • And much much more!

This class is FREE!

With Tracy Lesse, Matrix Residential 3 CEC’s How does your property answer the phone? Every time the telephone rings you should hear the sweet sound of opportunity.

With major marketing dollars invested for the phone to ring, don’t miss the opportunity to set the best first impression of your community. Learn the basics about telephone techniques and how to utilize and convert phone traffic.

Attend this fun workshop and learn the importance of…

• Preparing for the call • Telephone image • The psychology of sales • Rapport building • Creating the visual tour • Setting the appointment This class is sponsored by 407 Apartments Free for APASS Subscribers $79 Members / $99 Non-Members

“Eat the FROG”

Friday, May 19, 2017 9:00am—12:00pm

With Maria Filippone, Peak Campus 3 CEC’s “If you eat a frog first thing in the morning that will probably be the worst thing you do all day.” – Mark Twain

Are you an APASS subscriber?

If you are, you know that you have access to all APASS qualifying classes for FREE!!! Whenever you see “NO BRAINER”, you know that this is an APASS qualifying class.

APASS Subscribers also enjoy a 10% discount on certification and designation courses. If you are not, why aren’t you? It’s a NO BRAINER! You get unlimited seminars and workshops for an entire on-site team for the cost of one seminar! For just $69 per month, APASS can improve productivity, sharpen skills and reduce potential liabilities by millions! Ask me how to get one month FREE!

34

THE KEY www.aago.org

Do you procrastinate? Are you someone who feels overwhelmed with your “to do” list?

Join us for this informative & interactive class to understand how “eating the frog” is essential in effective time management.

Course topics include: • How to tackle the hardest task first • Why doing your hardest task first is key • Steps to overcome procrastination • Essential time management tips This class is sponsored by CORT Free for APASS Subscribers $79 Members / $99 Non-Members

Advanced Leasing Techniques Friday, May 26, 2017 9:00am—5:00pm

With Desiree Starr, AAGO 6 CEC’s Have you been a Leasing Professional for longer than 6 months? Do you need to rethink the way you are leasing? Are you in a sales rut? Than this is the class for you!

Course topics include: • Image • Product Knowledge • Outselling the Competition • Being a telephone NINJA • Greetings, Demonstrations and Closings • New and Effective Follow-up Ideas • Using technology to lease This class is sponsored by 407apartments Free for APASS Subscribers $79 Members / $109 Non-Members

“Are you the One?” Friday, June 9, 2017 9:00am—12:00pm

With Genienne Hernandez, Lincoln Property Company 3 CEC’s Finding your perfect marketing match!

Finding your ideal marketing mix can be as challenging as finding your perfect love match! Join Genienne Hernandez as she helps you understand the most effective ways to market and brand your community.

Course topics include: • Various types of promotion for the apartment industry • Marketing tools and advertising options • Tips on how to build a successful social media strategy • Creating strategic marketing alliances within your neighborhood Free for APASS Subscribers $79 Members / $99 Non-Members

EPA CERTIFICATION in Volusia County 2017 Trends in Marketing for Property Managers Wednesday, May 31, 2017 9:00 AM - 12:00 PM

With Charity Zierten, Director of Marketing with BG Multifamily 3 CEC’s In this informative session, you will learn: • The top 10 online marketing trends of 2017!

• SMO (social media optimization) Review: How to increase engagement & activity online • SEO (search engine optimization) Review: How to increase the visibility of your webstite in search • Much, much more!

This class is sponsored by BG Multifamily Free for APASS Subscribers $79 Members / $109 Non-Members.

Friday, June 16, 2017 8:30am— 5:00pm

With Vann Flippen, Chadwell Supply 6 CEC’s Registration begins at 8:00 am TThe Federal Clean Air Act, Section 608, requires that persons who services, main-tain, repair or dispose of appliances and equipment that contain regulated refrigerants be certified in proper refrigerant handling techniques.

The EPA has also placed a sales restriction on refrigerants, limiting the sale of regulated refrigerants to certi-fied technicians only.

Technicians who violate the Clean Air Act provisions may be fined, lose their certification, and may be required to appear in Federal Court

$135 for APASS subscribers/ $149 member $199 non-member/ Retests $95

JULY/AUGUST MAY/JUNE2015 2017

3535

2017 CAM SCHEDULE

All classes are from 9:00—5:00.

Registration begins at 8:30 am

CPO-Certified Pool Operator

Tuesday & Wednesday, June 20-21, 2017 8:00 am– 5:00 pm Registration begins at 7:30 am 6 CEC’s

According to Florida Law 64E-9.018: An Individual who services a public pool by maintaining the cleanliness, water quali-ty and chemical balance of public pools shall be certified. To be certified an individu-al must demonstrate knowledge of public pools…(and) shall attend a training course of national recognition that is approved by the department of at least 16 hours in length and shall pass a test acceptable to the department.

$279 FOR APASS SUBSCRIBERS $299 Members / $399 Non-Members

The Certified Apartment Manager (CAM) is a vital link between the resident and the community owners and investors.

CAM Modules: May 11 - Property Maintenance May 25 - Human Resources June 15 - Risk Management & Legal July 20 - Resident Experience BRAND NEW COURSE MATERIAL!!!!!

Program Requirements: CAM candidates must complete the following requirements to obtain the CAM designation: • a minimum of 12 months of onsite property management experience; • successfully completed CAM coursework meet all examination requirements within 12 months of declaring candidacy for CAM

$949 Member $849 for APASS Subscribers $1,249 Non-Member This class is sponsored by Pet & Playground, DBK Construction, 407apartments, CORT, Affinity Waste Solutions

Leadership Development Program All classes are from 9:00—5:00 Registration begins at 8:30 am

2017 CAMT SCHEDULE

All classes are from 9:00—5:00.

Registration begins at 8:30 am

Are you interested in improving your leadership skills?

Would you like to help change your organization from good to great?

Do you want to add to your supervisory toolbox?

The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist.

May 12th - The 5 C’s of Leadership; Leadership Engagement July 14th - Leadership Applications: Ethics, Counseling and Performance Appraisals

Earn your Certificate for Apartment Maintenance Technicians and advance your career in apartment maintenance. NAAEI developed the CAMT program to provide the knowledge and tools necessary to run a costeffective maintenance program.

Whether you are a new or experienced maintenance technician, you can improve your: • Management of Preventive Maintenance • Accuracy of Diagnosis of Maintenance Issues • Ability to Make Cost-Effective Repair/Replacement Decisions CAMT Modules: May 17 – HVAC

August 11th - Listening Leadership

May 23 - HVAC Day 2

September 15th - Leadership “Speak”

June 14 – Plumbing

October 20th - ”Going from Led to Lead”

July 19 – Appliance Repair

In order to apply for the program, candidates must have one of the following: CAM, CAS, CAMT, ARM, CAPS and or be a supervisor of a team of 3 or more for 24 months.

*Effective July 1, 2016, individuals performing water heater and AC repairs (NOT including replacement) where parts cost no more than $1,000 must be Certified Apartment Maintenance Technicians (CAMTs). *

$999 Members/$899 for APASS

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THE KEY www.aago.org

$799 for APASS Subscribers $899 Member / $999 Non-Member

Congratulations Future Leader Program

All classes are from 9:00 am—5:00 pm.

Registration begins at 8:30 am All classes are from 9:00 am—5:00 pm.

Registration begins at 8:30 am

Do you want to learn the skills to become a Manager or Maintenance Supervisor? Are you motivated to accelerate your career development?

Too often, individuals are looked over for leadership roles due to lack of training and skill development. No longer! AAGO is introducing our brand new Future Leader Program for Assistant Managers and Assistant Maintenance Technicians. Attendees will learn essential skills and techniques to gain the knowledge and understanding to become tomorrow’s leaders.

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Portfolio Surpervisor

Kate Lane, CAPS Nathan Naugle, CAPS Tanita Wright-Richie, CAPS Rebeca Lizardo, CAPS Jeremy Starks, CAPS

Future Leader Modules: May 18th - Leadership Skills/Traits with Workshop. Meet your Mentor!

May 19th - Eat the Frog; Hiring; Development Plans; Decision Making June 14th - Financial Management and Bootcamp June 15th - Brainstorming Workshop; Going from Peer to Boss; Mentorship Updates

Certified Apartment Manager

Myrna Lisboa, CAM Lacey Hill, CAM

$175 Members/$150 for APASS

Certified Apartment Maintenance Technician

Are you an APASS subscriber?

If you are, you know that you have access to all APASS qualifying classes for FREE!!! Whenever you see “NO BRAINER”, you know that this is an APASS qualifying class.

APASS Subscribers also enjoy a 10% discount on certification and designation courses. If you are not, why aren’t you? It’s a NO BRAINER! You get unlimited seminars and workshops for an entire on-site team for the cost of one seminar! For just $69 per month, APASS can improve productivity, sharpen skills and reduce potential liabilities by millions! Ask me how to get one month FREE!

Jorge Bordoy, CAMT Eriberto Rodriguez, CAMT Joshua Keller, CAMT William Veress, CAMT Rafael DeJesus, CAMT Robert Colorado, CAMT William Commesso, CAMT Gary Cole, CAMT Kenneth Smallwood, CAMT If you are interested in enrolling in an upcoming designation program, please contact Lydia Rodriguez at (407)644-0539 or lydia@aago.org.

JULY/AUGUST MAY/JUNE2015 2017

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THE KEY YELLOW PAGES ACCESS CONTROL SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Barcode Automation, Inc............................ 407-327-2177 Complete Access Control of Central Florida, Inc. ................................ 407-381-3995 Spot Industries, Inc................................... 407-468-7784 VingCard Elsafe ........................................ 214-789-5340

ADVERTISING/MARKETING World Advertising of floridA advertising specialties • 813/835-9500 Promotional items • Clothing • inCentives

407apartments ......................................... 407-505-4332 American Heritage Press ........................... 407-679-2000 apt.supplier.com ....................................... 407-677-8075 Apartment Finder Magazine ..............407-894-3847 X 120 Apartment List .......................................... 336-706-4854 Apartment Postcard ................................. 321-536-4926 Apartmentjobs.com ................................... 877-682-6200 Apartments.com ....................................... 813-504-0507 Blue Book (The) ........................................ 800-431-2584 Apartment Lease-Up Experts. .................... 305-502-7888 D. Sink, Inc. .............................................. 407-474-8274 Fast Signs ................................................ 407-774-0003 For Rent Media Solutions........................... 800-882-5659 National Efficiency Systems Inc .................. 877-769-2334 Multifamily Exclusive ................................. 407-366-4444 Prestige Management Group Solutions, LLC... 888-808-4044 RentPath .................................................. 407-888-0745 realtor.com ............................................... 805-557-2942 Rent.com ................................................. 310-828-8866 Ryan Austin Design ................................... 404-600-5614 Welcome Basket (The)............................... 386-279-7536 World Advertising of Florida ....................... 813-835-9500

AIR CONDITIONING All Elements Energy .................................. 407-260-1539 ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 BranamJames Construction Inc.................. 352-530-2232 BST-Armorcon .......................................... 407-999-5054 Ferran ...................................................... 407-422-3531 Home Depot (The) ..................................... 407-417-0252 HD Supply ................................................ 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Natural Air Energy ..................................... 863-679-2665 RezCor ..................................................... 800-678-0023 Triangle Construction ................................ 407-846-8274 US Heating and Air Conditioning, Inc........... 407-774-9850

AIR CONDITIONING/FILTERS/FILTER MATERIALS ISS Supply, LLC ........................................ 407-296-5211 Marcone Supply........................................ 407-422-8381 Natural Air Energy ..................................... 863-679-2665 RezCor ..................................................... 800-678-0023

AIR QUALITY SERVICE/INDOOR Air Quality Assessors .....................................407-233-0493 Criste Construction, Inc ............................. 407-324-2222 ECS ......................................................... 407-859-8378 Healthy Home Environmental Services, LLC .....407-273-9387 Natural Air Energy ..................................... 863-679-2665

ANIMAL/WILDLIFE REMOVAL Urban Jungle Wildlife Removal ................... 321-438-4294

APPLIANCES Appliance Warehouse................................ 407-782-9380 ARD Distributors, Inc ......800-282-3377 or 800-654-7721 Azuma Leasing ......................................... 800-707-1188 Chadwell Supply ...................................... 888-341-2423 Coin-O-Matic............................................ 800-642-9525 Commercial Laundries of West Florida, Inc.. 800-876-1477 HD Supply ............................................... 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Lowe’s Companies .................................... 336-232-4816 MFS Supply .............................................. 440-248-5300 RezCor ..................................................... 800-678-0023

ASPHALT PAVING/REPAIRS All County Pavement Management Solutions an M&M Asphalt Co ................. 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901

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THE KEY www.aago.org

Driveway Maintenance, Inc ........................ 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Seminole Asphalt Paving ........................... 407-323-0111 Sunray Paving and Construction ................ 407-202-0716

ATTORNEY/COURT SERVICES lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP ............................ 407-422-2454 Law Office of James I. Barron, III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC............................... 407-792-5659

AUTOMATIC ACCESS SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Royce Integrated Solutions ........................ 843-421-0699

AWNINGS sunbrite outdoor furniture • 407.294.9041 new awnings • Custom Cabanas • awning Canvas rePlaCement

Awnclean ................................................. 813-258-9344 Maxter Building Maintenance Inc. .............. 407-990-2910 Sunbrite Outdoor Furniture .............................407-294-9041

BACKFLOW TESTING & REPAIR AmericAn bAckfloW & fire services, llc 877-393-5544

We Specialize in Testing, Repairing, Rebuilding & Replacing Backflow Devices

Advantage Integration Technology .......... 407-816-9101 American Backflow & Fire Services, LLC. 877-393-5544 Coastal Backflow, LLC ........................... 386-837-2027 Fire and Life Safety America .................. 407-688-1949 Firetronics, Inc. ..................................... 407-774-6900 Harvey Baker Plumbing, Inc ................... 407-859-3572 Reliance Plumbing ................................ 407-831-4459 Roto Rooter .......................................... 407-855-7900 Service Master Plumbing Services ......... 407-671-6494 Unifour Fire & Safety ............................. 813-283-1801

BASKETBALL/SPORTS EQUIPMENT Korkat Inc................................................. 770-214-9322

BATHTUB REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 BathArt Refinishing ................................... 407-952-0958 Bathtub Reglazing Specialist, Inc................ 407-284-2172 ELG Property Solutions .............................. 407-791-2991 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704 Surface-Tech, LLC ................................... 727-522-0282

BLINDS/DRAPERIES SALES/INSTALLATION Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Marietta Drapery & Window Coverings Co. ........................................ 800-852-8769 RezCor ..................................................... 800-678-0023

BULK WASTE REMOVAL Prestige Management Group Solutions, LLC... 888-808-4044 Waste Management .................................. 407-687-5079

CABINET/KITCHEN/BATH/DOORS intellectuAl design, inc.

407-847-2330 Painting - Cabinets - remodeling

Absolutely Amazing Refinishing, Inc............ 407-444-9000 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Custom Klosets and Cabinets .................... 813-246-4806 Go Builders................................................ 407-786-2171 Intellectual Design, Inc............................... 407-847-2330

Kitchen Solvers of Orlando......................... 407-603-1945 MFS Supply .............................................. 440-248-5300 Spraggins, Inc .......................................... 407-295-4150 Surface-Tech, LLC ................................... 727-522-0282 Wilsonart International............................... 407-363-7121 Xtreme Mats LLC. ..................................... 407-392-0960

CAMERAS/CCTV A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Critical Intervention Services ...................... 407-408-6431

CAR WASH/COIN OPERATED/VAC & WATER MACHINES Davis Air-Vac & Carwash, Inc. .................... 407-673-2777

CARPENTRY & REFURBISHING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 AMH Construction, Inc............................... 407-408-1822 BranamJames Construction Inc.................. 352-530-2232 InfoTycoon .................................... 404-267-1506 ext 718 Jim Cary Painting...................................... 407-468-6057 Renovia . .................................................. 866-271-2148 Statewide Construction ............................ 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

CARPET CLEANING SERVICES g & h cArPet cAre, inc.

407/671-7877 honesty

Quality

serviCe

Arahull Services, Inc.................................. 954-850-1480 Bestway Care Carpet Cleaning ................... 407-854-5331 Carpet Valle, Inc. ....................................... 407-889-7111 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 JIM Property Services, LLC ........................ 888-222-6013 Sanctify . .................................................. 407-733-1607 SERVPRO of Winter Park. .......................... 407-678-5391 Total Green Cleaning, Inc. .......................... 407-413-5561 Undisputed Steamer.................................. 407-927-2917

CARPET DYEING Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 Undisputed Steamer.................................. 407-927-2917

CARPET SALES/INSTALLATION cArPet & blinds beAutiful, inc.

407-578-6000 “Flooring Central Florida sinCe 1981”

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

Arbor Contract Carpet ............................... 407-438-1129 Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Cask Industries . ....................................... 904-451-0461 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors, Inc................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Spraggins, Inc .......................................... 407-295-4150

CATERER Help-A-Host ............................................. 407-629-1838

CHEMICALS/SUPPLIES/CLEANING Chromate Industrial Corp ........................... 407-340-1565 HD Supply ................................................ 407-232-0097 RezCor ..................................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Unifirst Corporation .................................. 407-667-9300

CLEANING SERVICES Awnclean ................................................. 813-258-9344 Globiserv, Inc. ........................................... 407-341-7651

THE KEY YELLOW PAGES Hydroswift Cleaning Inc. ............................ 407-568-9096 Maxter Building Maintenance Inc. .............. 407-990-2910 One Stop Resources, LLC .......................... 407-615-7805 Prestige Management Group Solutions, LLC... 888-808-4044 Sanctify . .................................................. 407-733-1607 Sparkling Clean ........................................ 407-247-0333 Total Green Cleaning, Inc. .......................... 407-413-5561

CLOSETS Custom Klosets and Cabinets .................... 813-246-4806

CLOTHING RECYCLING City Recycling Group, LLC ......................... 813-377-5900 Goodwill Industries of Central Florida.......... 407-233-8096

COIN OPERATED LAUNDRY EQUIPMENT csc serviceWorks – lAundrY room solutions 800/432-1541 eXt 50512 Credit & smart-Card/Coin oPerated laundry eQuiPment

ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 Aaxon Laundry Systems ............................ 954-772-7100 CSC Service Works ................... 800-432-1541 ext 50534 Coin-O-Matic ................................................800-642-9525 Commercial Laundries of West Florida, Inc. .....800-876-1477 Washco Laundry Equipment, Inc. ....................800-342-9683

COMPACTOR RENTALS Waste Management .................................. 407-687-5079 Waste Pro of Florida .................................. 321-377-5391

COMPUTER SOFTWARE/HARDWARE BuildingLink.com ...................................... 407-529-6063 CoreLogic SafeRent .................................. 800-877-1223 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 R.A. Cassel & Associates ........................... 407-599-5890 RealPage Inc ............................................ 972-820-3015 Yardi Systems, Inc..................................... 407-921-8526

CONCESSION SUPPLIES/POPCORN/COOKIES/BELGIAN WAFFLES Gold Medal Products ................................. 407-970-3844

CONCRETE COATINGS/POOL DECKS/ENTRIES Artisian Refinishing................................ 407-952-7241 Awnclean.............................................. 813-258-9344 Behr Paint Corporation .......................... 407-341-2759 Porter/PPG Paints ................................. 407-947-8570 Shayne Systems, Inc. ............................ 407-299-2552

CONSTRUCTION AAPCO Florida-A Division of AAPCO Group.... 800-728-2690 All Terrain Tractor Service, Inc ................ 386-218-6969 Allsouth Renovations, Inc. ...................... 888-323-8601 AMH Construction, Inc. .......................... 407-408-1822 Arteek Supply & Design LLC. ................. 407-406-0900 Badwater Beaver Constuction ................ 407-709-0651 Camp Construction Services .................. 813-622-6610 CMSBUSH, Inc. ..................................... 407-316-8544 Coastal Reconstruction Group ................ 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc. ................. 386-860-2050 ECS ...................................................... 407-859-8378 Global Roofing, LLC ............................... 407-732-7911 Gulf Western Roofing ............................. 321-443-8096 Harrison Brown Construction.................. 407-637-2985 Head Consulting Services ...................... 407-256-9363 JIM Property Services, LLC .................... 888-222-6013 Mohawk Industries ............................... 800-266-4295 Ox-Built Construction, LLC ..................... 770-485-3698 Paramount Drywall, Inc. ......................... 305-828-4757 Peak Contractors Inc. ........................... 813-241-7069 Quality Restoration & Renovations .......... 813-517-1555 Solidway Construction, Inc. .................... 407-383-5609 Stratus Construction & Roofing .............. 407-625-5866 SWET Construction Group...................... 321-594-5569 Watermark Restoration .......................... 770-853-8641 ZMG Construction ................................. 407-865-5771

CONSTRUCTION CONSULTANT Broadband Consulting Group ..................... 407-342-0186 Central Florida Residential Contracting LLC ......813-324-5502 CMSBUSH, Inc. ......................................... 407-316-8544 Prospect Construction & Development Group, LLC. ....407-502-2939 Zee’s Roofing and Construction, Inc. .......... 407-875-2225

COUNTER REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

CREDIT CARD MERCHANT SERVICES Integrated Merchant Services .................... 305-633-6303

CREDIT/COLLECTION INFORMATION Core Logic SafeRent ................................. 800-877-1223 First Advantage ......................................... 800-590-8535 Leading Edge Solutions, LLC ..................... 407-708-1901 Monument Adjustment Bureau .................. 407-308-3999 National Credit Systems ............................ 800-530-0676 On-Site.com ............................................. 407-370-4648 RentDebt Automated Collections, LLC ........ 800-467-2316 RentPaidOnline ......................................... 904-599-2794 Resident Check......................................... 800-491-2580 Southern Management .............................. 800-229-4531 TransUnion ............................................... 312-985-2226

CRIME SCENE CLEANING Accident Cleaners ..................................... 407-438-9699 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769

CURB REPAIR/PAINTING All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Concrete Sidewalk Repair, LLC................... 855-255-3935 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Professional Debt Mediation ...................... 888-676-9873 Shayne Systems ....................................... 407-299-2552 Sunray Paving and Construction ................ 407-202-0716

ELECTRICAL SUPPLIES/SERVICES Criste Construction, Inc ............................. 407-324-2222 Home Depot (The) ..................................... 407-417-0252 Ferran ...................................................... 407-422-3531 Orlando Utilities Commission ..................... 407-434-2248 RezCor ..................................................... 800-678-0023 Switch Electric LLC ................................... 800-929-5035 Wilmar Industries ...................................... 954-815-0800

ELECTRONIC PAYMENT SERVICE RentPaidOnline ......................................... 904-599-2794

ENERGY CONSERVATION All Elements Energy .................................. 407-260-1539 AUM ........................................................ 800-418-5393 Chromate Industrial Corp ........................... 407-340-1565 Duke Energy ............................................. 866-843-6546 Energy Management Systems, Inc. ..... 800-965-9642 ext 403 Minol........................................................ 972-386-6611 Orlando Utilities Commission ..................... 407-434-2248

ENTERTAINMENT Aarrow Sign Spinners................................ 301-221-4752 Don’t Stop Believing Entertainment, Inc ...... 404-840-4484 Gold Medal Products ...................................407-9703844

EVICTIONS lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Law Offices of James I Barron III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Renters Reference Services, Inc. ................ 904-800-2288 Warren & Skaggs, PLLC ............................ 407-792-5659

EXERCISE EQUIPMENT Buy & Sell Fitness. .................................... 800-900-0526 Exercise Systems, Inc................................ 407-996-8890 Fitnesmith ................................................ 561-529-5590 First Place Fitness Equipment .................... 904-998-0738 Korkat Inc................................................. 770-214-9322 Pet and Playground Products ..................... 334-318-5448 ProMaxima Strength & Conditioning ........... 407-429-9972 Sofitco ..................................................... 904-521-8775

EXTERMINATORS All Florida Pest Control .............................. 407-385-2190 American Pest Management...................... 727-321-6881 A.R.T. Pest Control Services Inc. ................ 888-926-6488 Elite Pest Systems .................................... 407-331-0030 Florida Pest Control................................... 407-896-6601 Massey Services ....................................... 407-645-2500 Prevail Pest Control ................................... 800-432-6547 Sterling Pest Control, Inc. .......................... 407-277-7378 Urban Jungle Wildlife Removal ................... 321-438-4294 ValleyCrest Landscape Maintenance .......... 407-702-4929

FENCING A. C. T. Access Control Technologies, Inc. 407-422-8850 Complete Access Control of Central Florida, Inc. ........................................ 407-381-3995 Memoreyes........................................... 770-989-1776 Royce Integrated Solutions..................... 843-421-0699

FINANCING Elevation Financial Group, LLC ................... 407-215-1353

FIRE ALARM CERTIFICATION AND CONSULTING Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers ................ 321-332-4599

FIRE ALARM INSTALLATION, MONITORING\SERVICE Academy Fire Life Safety ........................... 714-402-6334 Advantage Integration Technology .............. 407-816-9101 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE EXTINGUISHERS Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 MFS Supply .............................................. 440-248-5300 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE RESTORATION Behr Paint Corporation .............................. 407-341-2759 Bestway Care Carpet Cleaning ................... 407-854-5331 Coastal Reconstruction Group .................... 407-644-1800 Cohen Construction Inc ............................. 386-848-4562 Criste Construction, Inc ............................. 407-324-2222 Fire and Life Safety America ...................... 407-688-1949 Ox-Built Construction, LLC......................... 770-485-3698 Quality Restoration & Renovations .............. 813-517-1555 Quick Response Fire Protection ................. 407-469-2134 Recromax ................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391 Statewide Construction ............................. 407-282-2809 Watermark Restoration.............................. 770-853-8641

FIRE SPRINKLER INSTALLATION/INSPECTION/ BACKFLOW/HYDRANTS American Backflow & Fire Services, LLC .... 877-393-5544 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Quick Response Fire Protection ................. 407-469-2134 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494 Unifour Fire & Safety ................................. 813-283-1801

FLOOR COVERING

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

Arbor Contract Carpet .............................. 407-438-1129 Carpet & Blinds Beautiful........................... 407-578-6000 Chadwell Supply ....................................... 888-341-2423 Commercial Flooring Distributors ............... 386-668-0121

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THE KEY YELLOW PAGES Yardi Systems, Inc..................................... 407-921-8526

Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors......................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Mohawk Industries ................................... 800-266-4295 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-466-1523 Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Turnz, LLC ................................................ 407-770-2200

INTERNET SERVICES AND DESIGN Apartment List .......................................... 770-617-8812 Apartments.com ....................................... 813-504-0507 Bright House Networks .............................. 813-436-2214 Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351 R.A. Cassel & Associates ........................... 407-599-5890

INTERIOR DESIGN

FOUNTAINS/SALES & SERVICE

Kay Green Design, Inc. .............................. 407-246-7155 Koncept Design Studio .............................. 404-888-0198

Vermana .................................................. 888-599-2477

IRRIGATION REPAIRS/PARTS

FURNITURE/HOUSEWARES SALES/LEASING

American Backflow Testing ........................ 877-393-5544 Blades Of Green ....................................... 813-546-7270 B&M Landscape Concepts......................... 407-677-7799 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc.. ................... 904-716-0683 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Innovations Design Group .......................... 407-440-3574 Landscape Design Group, Inc .................... 407-359-4332 Luke Brothers Landscape Services...... 727-937-6448 ext 2045 Reliance Plumbing .................................... 407-831-4459 Servello & Son, Inc. ................................... 386-753-1100 Service Master Plumbing Services ............. 407-671-6494 US Lawns of Orlando................................. 407-412-8266

Admiral’s Casual Furniture......................... 800-999-2589 AFR Furniture Rental ................................. 407-608-5141 Cort ......................................................... 407-678-2677 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Southern Furniture Leasing........................ 407-867-7347 Sunbrite Outdoor Furniture ........................ 407-294-9041

GENERAL CONTRACTORS AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 AMH Construction, Inc............................... 407-408-1822 Allsouth Renovations, Inc. .......................... 888-323-8601 BranamJames Construction Inc.................. 352-530-2232 Champion Window Inc............................... 407-878-7482 CMSBUSH, Inc. ......................................... 407-316-8544 CN Prestige Contracting LLC ..................... 561-718-0302 Coastal Reconstruction Group .................... 407-644-1800 Cohen Construction Inc ............................. 386-848-4562 Criste Construction, Inc ............................. 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 EDC Services Group .................................. 407-771-4442 H & F Renovations, Inc. ............................. 407-732-7911 Global Roofing, LLC................................... 407-732-7911 Go Builders............................................... 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Prospect Construction & Development Group, LLC. ....407-502-2939 Q Group Builders, Inc ................................ 215-942-6700 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Statewide Construction ............................. 407-282-2809 Solidway Construction, Inc. ........................ 407-383-5609 SWET Construction Group ......................... 321-594-5569 TB Roofing & Construction......................... 727-545-8272 THS National, LLC ..................................... 866-794-8210 Triangle Construction ................................ 407-846-8274 Windsor Redevelopment Corp .................... 813-854-3800 Zee’s Roofing and Construction, Inc. .......... 407-878-2225

KEY CONTROL SYSTEMS BuildingLink.com ...................................... 407-529-6063 Handy Trac Systems ..........................800-665-9994 x231 KeyTrak, INC ............................................. 888-539-8725 VingCard Elsafe ........................................ 214-789-5340

LAKE MAINTENANCE Southern Aquatic Management, Inc. ........... 407-878-6655 The Lake Doctors ..................................... 407-327-1080

LANDSCAPE ARCHITECT Innovations Design Group .......................... 407-440-3574

LANDSCAPING/LAWN MAINTENANCE/ CONSULTING Ackman Brothers Landscaping, Inc. ........... 407-929-3062 Blades Of Green ....................................... 813-546-7270 B&M Landscape Concepts......................... 407-677-7799 Budd Group (The)...................................... 407-823-8188 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Greater Outdoors Lawn Care ..................... 407-438-1601 Hogan Landscapes, Inc. ........................... 407-283-5296 Innovations Design Group .......................... 407-440-3574 Landscape Design Group, Inc .................... 407-359-4332 Luke Brothers Landscape Services ..... 727-937-6448 ext 2045 Preferred Maintenance .............................. 904-217-3196 Royal Landscape Nursery .......................... 407-296-3042 Servello & Son, Inc. ................................... 386-753-1100 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert ............................... 407-331-8020 US Lawns ................................................. 407-319-9044 US Lawns of Orlando................................. 407-412-8266 ValleyCrest Landscape Maintenance .......... 407-702-4929 Yellowstone Landscape ............................. 407-446-6010

GIFT BASKETS Baskets by Nancy ..................................... 407-658-7724 The Welcome Basket................................. 386-279-7536

GLASS & MIRROR Patriot Glass Repair, LLC ........................... 321-443-8427

GOLF CAR/TRIKES/LEASING/SALES/SERVICES

LAWN/SHRUB SPRAYING

Advantage Golf Cars ................................. 407-440-2804 Bargin Carts ............................................. 863-438-0043 Golf & Electric Vehicles .............................. 407-568-2122 Orlando Golf Cars ..................................... 407-426-9727

All Florida Pest Control .............................. 407-385-2190 B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Hogan Landscapes, Inc. ........................... 407-283-5296 Luke Brothers Landscape Services .... 727-937-6448 ext 2045 Massey Services ....................................... 407-645-2500 Servello & Son, Inc. ................................... 386-753-1100 Sterling Pest Control, Inc. .......................... 407-277-7378 US Lawns ................................................. 407-319-9044

GUTTERS/PROTECTION/CLEANING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 Awnclean ................................................. 813-258-9344 Mallard Systems ....................................... 321-804-4907

HARDWARE RezCor ..................................................... 800-678-0023 VingCard Elsafe ........................................ 214-789-5340

LEASING COMPANY Condo Experts USA Inc. ............................. 305-502-7888 National Efficiency Systems Inc .................. 877-769-2334

HUMAN DIRECTIONAL/SPINNERS Aarrow Sign Spinners................................ 301-221-4752

LEGAL

INSURANCE SALES CBIZ ........................................................ 407-377-2235 Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031

lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

INSURANCE SERVICES/RISK MANAGEMENT LeaseTerm Solutions ................................ 888-814-6950 Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031

40

THE KEY www.aago.org

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Law Office of James I Barron, III, P.A. ......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC ............................ 407-792-5659

LEAK DETECTION Healthy Home Environmental Services, LLC .....407-273-9387

MAINTENANCE REPAIRS EDC Services Group .................................. 407-771-4442 EPIC Home Services, Inc............................ 407-415-3588 Cohen Construction Inc ............................. 386-848-4562 Urban Jungle Wildlife Removal ................... 321-438-4294

MAINTENANCE SUPPLIES Chadwell Supply ....................................... 888-341-2423 Chromate Industrial Corp ........................... 407-340-1565 EDC Services Group .................................. 407-771-4442 HD Supply ................................................ 407-232-0097 Lowe’s Companies .................................... 336-232-4816 Maintenance Supply Headquarters ............. 813-299-9338 Marcone Supply........................................ 407-422-8381 RezCor ..................................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Wilmar Industries ...................................... 954-815-0800

MANAGEMENT CONSULTANT Satisfacts Research .................................. 866-655-1490

MARKET RESEARCH 407apartments ......................................... 407-505-4332 ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205 CoStar Group, The..................................... 321-558-4061 MyRentComps.com .................................. 407-206-3791

MICROWAVE OVEN PARTS RezCor ..................................................... 800-678-0023

MOLD/ASBESTOS/LEAD REMEDIATION/ RESTORATION & CONSULTING Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Coastal Reconstruction Group .................... 407-644-1800 ELG Property Solutions .............................. 407-791-2991 G & H Carpet Care, Inc .............................. 407-671-7877 Lynch’s CCC and Restorations, Inc ............. 407-366-0010 Recromax................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493 Healthy Home Environmental Services, LLC .. 407-273-9387

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493

MOVING & STORAGE Knight Speed Moving ................................ 800-591-0161 One Stop Resources, LLC .......................... 407-615-7805

MULTIFAMILY MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205

NEWSLETTERS Resident News.......................................... 800-961-1916

ONLINE MARKET SURVEY MyRentComps.com .................................. 407-206-3791

ORNAMENTAL IRON WORKS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850

OUTDOOR/INDOOR FURNITURE/REFINISHING sunbrite outdoor furniture 407/294-9041 new sling & straP Furniture re-Finish • re-straP • re-sling

Admiral’s Casual Furniture......................... 800-999-2589 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Sunbrite Outdoor Furniture ........................ 407-294-9041

PAINTING (APPLICATORS)

intellectuAl design, inc.

407-847-2330 Painting - Cabinets - remodeling

AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Certapro Painters of Winter Park ............... 866-852-1385 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022

THE KEY YELLOW PAGES ELG Property Solutions .............................. 407-791-2991 EPIC Home Services, Inc............................ 407-415-3588 GDE Renovations, Inc. ............................... 407-321-8886 Hydroswift Cleaning Inc ............................. 407-568-9096 Intellectual Designs, Inc. ............................ 407-847-2330 Jim Cary Painting...................................... 407-468-6057 JIM Property Services, LLC ........................ 888-222-6013 Luminous Painting & Renovating, LLC ........ 407-542-3514 One Stop Resources, LLC .......................... 407-615-7805 Ox-Built Construction, LLC......................... 770-485-3698 Peak Contractors Inc. ........................... 813-241-7069 Porter/PPG Paints ..................................... 407-947-8570 Preferred Maintenance .............................. 904-217-3196 Renovia .................................................... 866-271-2148

r-tistic interiOrs, inc.

407/677-6197 • interior Painting • drywall rePair • texturing • tile

R-Tistic Interiors ....................................... 407-677-6197 Statewide Construction.............................. 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

PAINTS & SUPPLIES Behr Paint Corporation .............................. 407-341-2759 Color Wheel Paints .................................... 407-293-6810 Home Depot (The) ..................................... 407-417-0252 Lowe’s Companies .................................... 336-232-4816 Paint Drop by Valspar (The)........................ 407-816-9146 Porter/PPG Paints ..................................... 407-947-8570 RezCor ..................................................... 800-678-0023 Sherwin Williams Company (The) ............... 407-468-9671 Valspar Corporation................................... 512-820-4328

PARKING LOT MAINTENANCE All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Asphalt365, Inc ....................................... 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Criste Construction, Inc. ............................ 407-324-2222 Driveway Maintenance, Inc. ....................... 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Sunray Paving and Construction ................ 407-202-0716

PATIO/PORCH/RAILING AAPCO Florida-A Division of AAPCO Group . 800-728-2690

PATROL SERVICES Critical Intervention Services ...................... 407-408-6431 Memoreyes .............................................. 770-989-1776 Palm Security Services .............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Signal 88 Security North Orlando ............... 407-267-5611 Veterans Security Corps of America, Inc ..... 954-731-5161

PERSONNEL/TEMPORARY SERVICES

hh stAffing services, inc 407/401-9496 From regional managers to grounds maintenanCe – give us a Call Apartmentjobs.com ................................... 877-682-6200 BG Staffing ............................................... 813-314-2069 HH Staffing ............................................... 407-401-9496 Liberty Group, The..................................... 407-512-6408 Randstad USA .......................................... 407-855-2155 RecruiterMixer .......................................... 407-641-5577

PEST CONTROL Terminix Commercial ............................... 321-302-2146

PET SERVICES/SITTING Pet Playground Products ........................... 334-318-5548 PooPrints Central Florida ........................... 407-496-3133

PLANTS/PLANTING SUPPLIES Greater Outdoors Lawn Care ..................... 407-438-1601 Royal Landscape Nursery .......................... 407-296-3042

PLAYGROUND AND PARK EQUIPMENT Pet Playground Products .................................. 334-318-5548

PLAYGROUND/SHADE & PARK EQUIPMENT ET & T Distributors, Inc. ............................. 888-642-2226

Korkat Inc................................................. 770-214-9322 Pet Playground Products ........................... 334-318-5548 Top Line Recreation .................................. 800-921-4509

PLUMBING PARTS/SUPPLIES/SERVICES service mAster Plumbing 407/671-6494 now you Can Call a name you Can trust

American Backflow Testing ........................ 877-393-5544 Avalon Manufacturing ............................... 407-619-1463 Cask Industries . ....................................... 904-451-0461 Coastal Backflow, LLC ............................... 386-837-2027 Ferran ...................................................... 407-422-3531 Five Star Claims Adjusting . ....................... 321-652-0878 Flo-Tec Automation . ................................. 727-531-8796 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Lapin Services .......................................... 407-841-8200 Moen ....................................................... 813-394-0363 RezCor ..................................................... 800-678-0023 Reliance Plumbing .................................... 407-831-4459 Roto Rooter .............................................. 407-855-7900 Service Master Plumbing Services ............. 407-671-6494 Wilmar Industries ...................................... 954-815-0800

POOL FURNITURE Leisure Creations ...................................... 256-332-4567

PRE-EMPLOYMENT/RESIDENT SCREENING CoreLogic SafeRent .................................. 855-491-2696 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 RealPage Inc. ........................................... 972-820-3015 Resident Check......................................... 800-491-2580 Yardi Systems, Inc..................................... 407-921-8526

PRESSURE WASHING/EXTERIOR BUILDING CLEANING Awnclean ................................................. 813-258-9344 Asphalt365, Inc ........................................ 407-344-1194 Blades Of Green ....................................... 813-546-7270 DRS Inc. ................................................... 407-367-9022 Elite Pest Systems .................................... 407-331-0030 Globiserv, Inc. ........................................... 407-341-7651 Jim Cary Painting...................................... 407-468-6057 Mallard Systems ....................................... 321-804-4907 Maxter Building Maintenance Inc. .............. 407-990-2910 Ox-Built Construction, LLC......................... 770-485-3698 Renovia .................................................... 866-271-2148 Sparkling Clean ........................................ 407-247-0333 Squeegee Squad ...................................... 407-921-0072 Total Green Cleaning, Inc. .......................... 407-413-5561

PRINTING/TYPESETTING/GRAPHIC ARTS Apartment Finder Magazine ........... 407-894-3847 ext 120 American Heritage Press ....................... 407-679-2000 Central Communications, LLC ................ 407-936-5650 Fast Signs ............................................ 407-774-0003 For Rent Media Solutions........................... 800-882-5659 Koncept Design Studio .............................. 404-888-0198 Multifamily Exclusive ............................. 407-366-4444 RentPath .................................................. 407-888-0745 Saxon Business Systems-Xerox .... 407-291-4666 ext 655

PROMOTIONAL PRODUCTS/EVENTS Central Communications, LLC ................ 407-936-5650 Koncept Design Studio .............................. 404-888-0198 Multifamily Exclusive ................................. 407-366-4444 0pinions Vary ............................................ 407-733-4351 World Advertising of Florida ....................... 813-835-9500

PUBLIC RELATIONS 0pinions Vary ............................................ 407-733-4351

PUBLISHERS 407apartments ......................................... 407-505-4332 Apartment Finder Magazine ..............407-894-3847 X 120 For Rent Media Solutions........................... 800-882-5659 RentPath .................................................. 407-888-0745

PURCHASING SERVICES Buyers Access .......................................... 303-991-5580

REAL ESTATE BROKERAGE/MULTI-FAMILY/ APPRAISAL/DEVELOPER

REFERRAL SERVICES Apartment Hunters.................................... 407-930-4607 Monument Adjustment Bureau .................. 407-308-3999 The Welcome Basket................................. 386-279-7536

REHAB h & f renovAtions, inc.

407-732-7911 multi-Family renovation sPeCialist

AAPCO Florida-A Division of AAPCO Group. ....................................... 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Allsouth Renovations, Inc. .......................... 888-323-8601 BST-Armorcon .......................................... 407-999-5054 CN Prestige Contracting LLC ..................... 561-718-0302 vCoastal Reconstruction Group .................. 407-644-1800 Commercial Flooring Distributors ............... 386-668-0121 Custom Klosets and Cabinets .................... 813-246-4806 DBK ......................................................... 386-860-2050 EDC Services Group .................................. 407-771-4442 H & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Kay Green Design, Inc. .............................. 407-246-7155 Q Group Builders, Inc ................................ 215-942-6700 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Service Master Plumbing Services ............. 407-671-6494 Spraggins, Inc........................................... 407-295-4150 Statewide Construction ............................. 407-282-2809 Switch Electric LLC ................................... 800-929-5035 TB Roofing & Construction......................... 727-545-8272 Turnz, LLC ................................................ 407-770-2200 Windsor Redevelopment Corp .................... 813-854-3800 ZMG Construction, Inc. .............................. 407-865-5771

RELOCATION SERVICES Apartment Hunters.................................... 407-930-4607 Apartment List .......................................... 770-617-8812

REMODELING

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

AJS Building & Renovations ....................... 407-298-9700 Amerikote Enterprises, Inc. ........................ 407-884-5900 AMH Construction, Inc............................... 407-408-1822 Artisian Refinishing ................................... 407-952-7241 BST-Armorcon .......................................... 407-999-5054 Camp Construction Services ...................... 813-622-6610 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 Harrison Brown Construction ..................... 407-637-2985 Kay Green Design, Inc. .............................. 407-246-7155 Kitchen Solvers of Orlando......................... 407-603-1945 Luminous Painting & Renovating, LLC ........ 407-542-3514 Moen ....................................................... 813-394-0363 Mr. Fix It All, Inc......................................... 678-891-7704 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Quality Restoration & Renovations .............. 813-517-1555 Solidway Construction, Inc. ........................ 407-383-5609 Switch Electric LLC ................................... 800-929-5035

RENTAL GUARANTEE Liberty Rent Guarantee.............................. 678-697-8245

RESIDENT RETENTION Cares By Apartment Life ............................ 407-408-4245 Satisfacts Research .................................. 866-655-1490

RESIDENT SURVEYS National Efficiency Systems Inc .............. 877-769-2334 Satisfacts Research .................................. 866-655-1490

RESIDENTIAL PRODUCTS/SERVICES Apartments.com ....................................... 813-504-0507 Counter Crew ........................................... 407-975-3796 Monument Adjustment Bureau .................. 407-308-3999 One Call Now............................................ 937-573-2346 Palm Security Services .............................. 877-824-4025 PooPrints Central Florida ........................... 407-496-3133

Apartment Hunters.................................... 407-930-4607 Condo Experts USA Inc. ............................. 305-502-7888 Marcus & Millichap ................................... 407-557-3800 Reisch Consulting Group, Inc. .................... 407-628-2742

MAY/JUNE 2017

41

THE KEY YELLOW PAGES RESTORATION - FIRE, WATER, & WIND INSURANCE

coAstAl reconstruction grouP 407-644-1800 rebuild – renovate – reCouP www.coastalreconstruciton.com

Accident Cleaners..................................... 407-438-9699 AJS Building & Renovations....................... 407-298-9700 AMH Construction, Inc............................... 407-408-1822 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-654-1769 Coastal Reconstruction Group.................... 407-644-1800 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc.................................................... 407-367-9022 Elite Steam, Inc......................................... 407-209-9843 ELG Property Solutions .............................. 407-791-2991 Five Star Claims Adjusting . ....................... 321-652-0878 Kitchen Solvers of Orlando ........................ 407-603-1945 Ox-Built Construction, LLC ........................ 770-485-3698 Q Group Builders, Inc ................................ 215-942-6700 Recromax................................................. 407-455-0955 Renovation Group, Inc. (The) ...................... 866-417-7350 Reliance Plumbing .................................... 407-831-4459 SWET Construction Group ......................... 321-594-5569 Undisputed Steamer ................................. 407-927-2917 Windsor Redevelopment Corp.................... 813-854-3800

RISK MANAGEMENT SERVICES Alpha Risk Services, Inc ............................ 786-720-9791 CBIZ ........................................................ 407-377-2235 Hub International Florida............................ 407-894-5431

ROOF AND EXTERIOR CLEANING DRS Inc.................................................... 407-367-9022 mallard systems ....................... 877-382-5620 Petersen Dean Roofing & Solar .................. 407-857-1757 Renovia .................................................... 866-271-2148 Softwash Systems .................................... 407-519-1235 Squeegee Squad ...................................... 407-921-0072 Urban Jungle Wildlife Removal................... 321-438-4294

ROOFING CONTRACTORS/CONSULTANTS AAPCO Florida-A Division of AAPCO Group. ..................................... 800-728-2690 Avalon Manufacturing ............................... 407-619-1463 Camp Construction Services ...................... 813-622-6610 DRS Inc.................................................... 407-367-9022 ECS ......................................................... 407-859-8378 Edge 2 Edge Roofing, LLC ......................... 678-765-6510 Five Star Claims Adjusting . ....................... 321-652-0878 H & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Global Roofing, LLC .................................. 407-732-7911 Go Builders .............................................. 407-786-2171 Gulf Western Roofing ................................ 321-443-8096 Ox-Built Construction, LLC ........................ 770-485-3698 Performance Roofing ................................ 407-210-1503 Petersen Dean Roofing & Solar .................. 407-857-1757 Quality Roofing of Florida, Inc. ................... 813-620-4797 Randazzo Builders, Inc. ............................. 352-385-4783 Reliable Roofing of Florida Inc.................... 407-720-7188 Rhyne Restoration, Inc............................... 407-556-3997 R/J Group, Inc .......................................... 386-760-0764 Stratus Construction & Roofing .................. 407-625-5866 Solidway Construction, Inc......................... 407-383-5609 Sun Coast Roofing Services. ...................... 407-322-2925 TB Roofing & Construction ........................ 727-545-8272 Watermark Restoration.............................. 770-853-8641 Zee’s Roofing and Construction, Inc. .......... 407-875-2225 ZMG Construction, Inc............................... 407-865-5771

SECURITY SERVICES/ON-SITE

criticAl intervention services SPECIALIZING IN SECURITY AND PATROL SERVICES

407/408-6431

jeFF.ezell@kkPseCuritygrouP.Com Complete Access Control of Central Florida, Inc. ........................................... 407-381-3995 Critical Intervention Services...................... 407-408-6431 Fidelity Security Agency LLC ...................... 407-542-1529 Freeman Security Services Inc. .................. 407-507-3880 Memoreyes .............................................. 770-989-1776 Palm Security Services.............................. 877-824-4025 Patrol Services International ...................... 407-351-6565

Premier Security ....................................... 321-206-3881 Quick Response Fire Protection ................. 407-469-2134 Security and Investigations Inc. .................. 321-960-6672 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SECURITY SYSTEMS/SERVICE, INSTALLATION & MONITORING Advantage Integration Technology .............. 407-816-9101 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880 Firetronics, Inc. ......................................... 407-774-6900 Premier Security ....................................... 321-206-3881 Royce Integrated Solutions ........................ 843-421-0699 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SEWER/SEPTIC Harvey Baker Plumbing, Inc. ..................... 407-859-3572 Lapin Services .......................................... 407-841-8200 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494

SHOWER ENCLOSURES Patriot Glass Repair, LLC ........................... 321-443-8427

SIDING/INSTALLATION AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 Ox-Built Construction, LLC ........................ 770-485-3698

SIDEWALK REPAIRS/GRINDING Florida Pavement Services, Inc. ................. 877-799-6783 MRC Contracting, LLC ............................... 321-527-8801 Precision Sidewalk Safety Corp .................. 407-538-5929 Shayne Systems, Inc. ................................ 407-299-2552

SIGNS/FLAGS/BANNERS d. sink, inc.

321/231-5804 Flags • banners • signs • weekend direCtionals American Heritage Press ........................... 407-679-2000 Central Communications, LLC.................... 407-936-5650 Concrete Sidewalk Repair, LLC. ................. 855-255-3935 D. Sink, Inc. .............................................. 407-474-8274 DeNyse Companies................................... 727-366-9267 Fast Signs ................................................ 407-774-0003 Oakhurst Signs ......................................... 407-982-5494 Resident News ......................................... 800-961-1916

SPA & POOL HEATERS Spies Pool, LLC ........................................ 407-847-2771

SPRINKLER SYSTEMS (IRRIGATION) Service Master Plumbing Services ............. 407-671-6494 ValleyCrest Landscape Maintenance .......... 407-702-4929

SWIMMING POOL CHEMICALS/SUPPLIES/ CLEANING Poolsure....................................... 800-858-7665 ext 147 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

SWIMMING POOL REPAIRS & RENOVATION Poolsure....................................... 800-858-7665 ext 147 RAPCO Supply .......................................... 800-678-0023 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

TELECOMMUNICATIONS & ENTERTAINMENT SERVICES Bright House Networks.............................. 813-436-2214 Century Link MDU..................................... 407-889-6269 Indatus..................................................... 800-727-4246 One Call Now ........................................... 937-573-2346 Summit Broadband ................................... 407-996-8900

TELEPHONE ANSWERING SERVICES/ PAY TELEPHONES CallMaX ................................................... 770-919-9771 Indatus..................................................... 800-727-4246 Kings III Emergency Communications ......... 972-906-7046 RealPage Inc. ........................................... 972-820-3015

TENNIS COURTS MRC Contracting ...................................... 321-527-8801

TREE SERVICES Competitive Edge Landscaping .................. 407-391-1532

Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert............................... 407-331-8020

TURN KEY All Renew Services, LLC. ........................... 904-386-1762 DRS Inc.................................................... 407-367-9022 EPIC Home Services, Inc............................ 407-415-3588 Hydroswift Cleaning Inc. ............................ 407-568-9096 Luminous Painting & Renovating, LLC ........ 407-542-3514 Preferred Maintenance.............................. 904-217-3196 Sparkling Clean ........................................ 407-247-0333 Turnz, LLC ................................................ 407-770-2200

TV/CABLE Bright House Networks.............................. 813-436-2214 Summit Broadband ................................... 407-996-8900

UTILITIES AUM ........................................................ 800-418-5393 Conservice ............................................... 904-415-3963 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Duke Energy............................................. 866-843-6546 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512

VENDED LAUNDRY Aaxon Laundry Systems ........................ 954-772-7100

VENDING MACHINES Water Vendors By Us ............................ 706-273-2112

VOICEMAIL/MESSAGING CallMaX ................................................... 770-919-9771 One Call Now ........................................... 937-573-2346

WASTE/RECYCLING/SPECIALTY/CONSULTING Accelerated Waste Solutions of North America LLC. ......................... 866-698-2874 Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 City Recycling Group, LLC...................... 813-377-5900 Conex Recycling Corporation ..................... 866-879-2663 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Invisible Waste Services ............................ 407-509-1293 Premium Trash Services ............................ 321-872-7497 Recycling Textile Management (RTM) ......... 404-557-1234 Skinner Waste Solutions ........................... 904-683-6755 Sunshine Recycling Group ......................... 407-843-7990 Valet Waste, Inc. ....................................... 877-574-2587 Waste Management .................................. 407-687-5079 Waste Pro of Florida.................................. 321-377-5391

WASTE REMOVAL/CONSULTING Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 Invisible Waste Services ............................ 407-509-1293 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Florida Garbage Grabbers ......................... 407-401-7033 Premium Trash Services ............................ 321-872-7497 Prospect Construction & Development Group, LLC.....407-502-2939 Reliance Plumbing .................................... 407-831-4459 Skinner Waste Solutions ........................... 904-683-6755 Valet Waste, Inc. ....................................... 877-574-2587 Waste Pro of Florida.................................. 321-377-5391

WATER CONSERVATION Moen ....................................................... 813-394-0363 NWP Services Corporation......................... 949-253-2512 Orlando Utilities Commission ..................... 407-434-2248 Service Master Plumbing Services ............. 407-671-6494 WaterSignal.............................................. 404-566-1978

WATERPROOFING Criste Construction, Inc ............................. 407-324-2222 DRS Inc.................................................... 407-367-9022 Ox-Built Construction, LLC ........................ 770-485-3698 Renovia .................................................... 866-271-2148 Xtreme Mats LLC. ..................................... 407-392-0960

WATER/SEWER SUB-METERING American Metering Services, Inc. ............... 941-358-1253 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512 Ocius ............................................. 12-850-3500 Ext 216 Service Master Plumbing Services ............. 407-671-6494

WINDOW CLEANING Squeegee Squad ...................................... 407-921-0072

WINDOW/SCREEN/DOOR REPLACEMENT PARTS Champion Window Inc............................... 407-878-7482 Collis Roofing, Inc ..................................... 321-441-2300

Connect With NAA Apartmentalize: It Means Taking Your Career, Your Team and Your Business to the Next Level

By Cindy Clare, Kettler Management 2017 National Apartment Association Chairman of the Board

I

t’s time to Apartmentalize in Atlanta at the apartment housing industry’s largest, most important annual gathering: the 2017 NAA Education Conference & Exposition. The reasons to attend the Education Conference just keep growing.

Whether it’s the education and insight from the brightest minds in the industry, or a chance to connect with your peers, trust me—you’ll forever regret missing this event.

Registration and additional information is available at www.naahq.org/educonf—join nearly 10,000 of your peers in Atlanta for powerful education sessions, cutting-edge solutions and valuable networking. So get focused, get inspired and get going to #NAAEDU17.

The biggest discounts go to those who register early, so don’t delay and register today! And remember, even larger discounts are available when you register as a group.

NAA Releases ‘Value Add of Amenities’ Report

From helipads to breweries to concierge services that can just about read a resident's mind, amenities have been a hot topic in the apartment industry for years, and the bar just keeps getting higher.

For apartment owners and operators who neither have the capital nor even the demand for these over-the-top features, there are plenty of ways to increase the appeal of apartment communities through amenities, many of which are simple to implement and require little up-front investment.

The NAA “Value Add of Amenities” report seeks to identify top amenities in apartment communities: nationwide and in 11 selected metro areas, at both the community and unit level, and which ones have the greatest impact to revenue. An analysis of major renovations and their impacts on rents and occupancies also is included.

The NAA Research study covered 43 unique amenities, added or upgraded from January 2014 to September 2016. The universe of survey responses totaled over 100,000 units in 35 states. Visit www.naahq.org for downloading instructions.

April is RPM Careers Month!

In 2010, the NAA Education Institute (NAAEI) announced the first-ever National RPM Careers Month, and has being raising awareness and promoting the types of careers in the residential property management industry ever since.

And now, every April, NAAEI reaches out to the American workforce to

spread the gospel of career opportunities in the apartment housing industry. RPM Careers Month is also a time for hiring personnel, whether they are onsite managers or corporate human resources managers, to evaluate incoming talent more effectively by exploring core competencies, not just looking for previous apartment industry experience.

Visit RPMcareers.org/rpm-careers-month to see all the great ways you can celebrate, including the #RPMcareers selfie contest, company spotlights, RPM Community events map and easy-to-share social media graphics and materials.

The Most Widely Used Lease Product in the Apartment Industry, Exclusive to NAA Members

The NAA Click & Lease is a web-based leasing program offered exclusively to members of the NAA. This powerful, easy-to-use leasing program allows an apartment community to save time and money by speeding up preparation and printing of legal documents. In addition to providing greater efficiency to the onsite leasing process, prospective residents may fill out a rental application online, and property managers may audit and edit entire portfolios of leases with a few clicks of a mouse.

Top industry executives representing numerous leading companies operating throughout the U.S. and abroad choose to use the NAA Click & Lease Program. But don't take our word for it—hear it straight from them at bit.ly/ExecTestimony To learn more about how the NAA Click & Lease program can benefit your business please visit www.naahq.org/lease.

In the Market for a New Product or Service?

NAA has the Resources You Need

NAA is pleased to announce the all-new NAA Resource Center, available at www.NAAResourceCenter.org, a site for one-stop shopping for new products and services from suppliers who know the apartment market. At the Resource Center, you can: Browse a searchable directory of supplier companies; Catch up on the latest industry news; and Let NAA help you achieve success. Don’t delay—Start shopping (and learning) today!

Take Your Career to the Next Level

Earning a credential demonstrates your commitment to your career and gives you valuable insights and real-world skills you can use on the job.

NAA Credentials validate your knowledge and skills, enhance your credibility, boost your confidence and earn you respect among clients and peers.

NAAEI offers industry-recognized credentials for all career paths, from leasing professionals to supplier partners, from apartment managers to maintenance technicians and more. Whether you’re earning a new credential or renewing one, NAAEI can help: bit.ly/NAAEICourseCatalog17 MAY/JUNE 2017

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LegaLine The Law Offices of Heist, Weisse & Wolk, P.A.

Harry Heist

Dear Harry, We are experiencing severe problems with one of our residents, including excessive noise, an unauthorized dog and an unauthorized occupant. We did what we thought was right and prepared a Seven-Day Notice of Noncompliance with Opportunity to Cure. As we expected, the problems were not cured. We sent the Seven-Day Notice and lease to our attorney, and he is saying the notice is “no good”. It appears that we worded the notice incorrectly by copying and pasting the exact wording from our lease that pertains to occupancy, pets and noise. Now he says we have to start from scratch. This problem has been going on for a long time, and we are going to lose good residents. How do we do this correctly? What did we do wrong?

Signed: “Serving notice in Sanford”

Dear Harry, Many of our residents are getting up there in age. Sometimes they die either in the apartment, or they go to a nursing home or hospital and die shortly thereafter. The moment a resident dies, we are bombarded with phone calls by relatives who want to get into the apartment. Some even have a power of attorney and try to say that we must let them have access because of this. We were told at a legal class that we cannot give anyone access, but were wondering if there is some way that the resident can sign a lease addendum at move-in or at some point thereafter that will allow a friend or relative access to the apartment to clean it out or get needed items if the resident dies. It seems like a simple fix to a growing and common problem.

Signed, “Dealing with Death in Deland”

Dear Serving, The fact that “this has been going on for a long time” points out a serious flaw in your approach. The moment a resident is in noncompliance, that person needs to be served a Seven-Day Notice of Noncompliance with Opportunity to Cure. No letters, no discussion and no delays. Too many property managers sit back and feel that a conversation with the resident or letter to the resident will cure a problem, and sometimes it does, BUT if it does not, you MUST serve a proper Seven-Day Notice of Noncompliance with Opportunity to Cure. Now, you are going to be delayed. The key is to serve a PROPER notice and learn from your mistake. A proper Seven-Day Notice should never parrot the lease. The Seven-Day Notice is not a means to tell a resident what the lease provides, it is to tell the resident what he or she needs to stop doing or start doing so to be in compliance with the lease. Quoting the no pet clause or the occupant clause simply tells the resident what the lease says. It is often useless, totally useless, as the resident’s particular noncompliance is buried within the lease clauses. You must describe the noncompliance in enough detail on the Seven-Day Notice so the resident will know the actual noncompliances. Please make sure you use your attorney to assist you with the wording on each and every Seven-Day Notice. Many attorneys like us prepare them for free for their clients. Not only will you need to start from scratch, BUT some noncompliances that are not dealt with immediately can become almost impossible to rectify if you have accepted rent knowing that the resident is in noncompliance. Simply accepting rent while you know a resident has an unauthorized occupant or an unauthorized pet can result in your complete inability to do anything about it. If there is a noncompliance, promptly serve the PROPERLY worded Seven-Day Notice, and if the noncompliance continues, do not accept rent.

Dear Dealing, That “simple fix” seems like a great idea and it certainly would be easy to do, but it is not legal at all. When a person dies, no one has authority to do anything on behalf of the deceased individual until a court decides that a person can act. Any person designated before death will have no power to do anything once the person dies. A power of attorney is only valid when a person is alive or incapacitated. A power of attorney ceases to have any power whatsoever the moment a person dies. This is when probate law takes over. Until such time as an estate is opened up in probate court, and a personal representative (also called an executor in many states) is appointed, everything stops. It does not even matter what a will may say. The probate court must approve and validate the will and appoint the personal representative.

Now comes the frustrating reality. Many residents who die in apartments do not have significant assets justifying the formation of an estate, so the relatives do not bother hiring an attorney to open up a probate estate and spending a lot of money when there may be not much there. Often a person financially plans prior to death and holds bank accounts in that person’s name and a child’s name jointly, so opening up an estate is not even necessary. When no estate is formed, this can leave you with a mess. Simply put, no one can be given access until the sooner of one of two events take place. The relatives must open up a probate estate and a personal representative gets appointed, who then can do anything the resident could do, and you can deal with the personal representative directly, OR you must wait 60 days from the date of death. If a probate estate is not opened in that time, the unit becomes yours. Under the law, all the contents will become abandoned property subject to disposition as you see fit if you have the proper abandoned property wording in your lease agreement.

LegaLine

44

THE KEY www.aago.org

Dear Harry, Our property is now virtually 100% smoke-free. For the most part, it has been working well until recently, and we proudly advertise our property as smoke-free. We have a nice designated covered smoking area a good distance from the buildings, and smoking is totally prohibited in the apartments, common areas and within 200 feet of the apartments. It has turned into a mess somewhat recently.

We are receiving resident complaints that other residents are smoking in the hallways, their cars and sometimes on the balcony. One resident is actually threatening to break her lease, as she said that because of allergies, she picked our apartment community specifically because we prohibited smoking, and she sees people violating the rules. We cannot be everywhere at once, and people do what they want to, but how are we going to enforce our rules? Should we let the complaining resident out of the lease? She is threatening a lawyer on us.

Signed, “Approaching Smoke-free in Apopka” Dear Approaching, When a property decides to go smoke-free, they are usually in for a surprise. You are now undertaking a legal obligation to make sure that the residents abide by the terms of the lease agreement and

the smoke-free policies. Enforcing your smoke-free rules need to be done like enforcing any other lease clause. If you receive a complaint or witness a noncompliance, you must take immediate action just like you would if you saw that someone had an unauthorized pet or occupant. There can be no delay whatsoever, and any delay could result in you being accused of not providing a smoke-free environment, thus you breaching the contract. The moment you get a credible complaint about another resident, you should serve your Seven-Day Notice to Cure. You must then follow up vigorously, and like any other noncompliance, prepare to gather proof. The words, emails or other written complaints of another resident will never be enough to win a case in court. That resident must come into court. You need solid 100% proof that the resident is actually smoking in violation of your rules and the lease. This may mean you need actual video surveillance evidence, photos, residents who will come into court and testify they saw another resident smoking and also possibly staff who witnessed the smoking. You can have a stack of written resident complaints and recordings of phone calls, but these will be totally inadmissible and useless in court when the resident denies smoking. If a resident is complaining about another resident smoking, and you are not able to rectify the situation or gather the needed proof, but you feel very comfortable that the resident is in fact smoking, we recommend you give the complaining resident the ability to break the lease without penalty.

404.255.5603 www.pubman.net

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2016 Vol. 105, Issue 1,

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Rep. Tom Price, M.D., weighs in on EHR CTE – Learning what we don’t know Where we practice: Augusta Legal takes on MPFS, documentation & marketing your practice

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LegaLine MARCH/APRIL 2017

45

2017 AAGO Business Exchange

Orlando Science Center

777 E. Princeton Street, Orlando, FL 32803

Wednesday, August 23rd, 2017 VIP (Limited Availability): 4:00 pm - 5:00 pm VIP Experience: 5:00 pm - 6:00 pm* General Admission: 6:00 pm - 7:30 pm *VIP Experience is for registered VIP attendees and property management exhibitors only.

$199 Supplier Members

$299 (VIP) Supplier Members FREE

Property Management Members

$499 Non Members

To register visit www.AAGO.org/events/2017BE or contact Cynthia Cruz (cynthia@aago.org) for more information!

“The hiring of a lawyer is an important decision that should not be based solely on advertising. Before you decide, ask us to send you free written information about our qualifications and experience.” Available by Appointment: 2451 N. McMullen Booth Rd., Suite 244, Clearwater FL 33759 37 N. Orange Avenue, Ste. 500, Orlando, FL 32801 • 17264 San Carlos Blvd., Ste. 308, Fort Myers Beach, FL 33931 – Principal Office