Key Magazine - May / June 2016

AAGO & IREM® Central Florida Present

The New Face of

MULTI-FAMILY TO REGISTER PLEASE VISIT: ‘ www.AAGO.org/MarketUpdate

Join us for our May Dinner Meeting where our panel of industry experts will discuss their views on the Central Florida apartment market.

Wednesday, May 18 Hilton Orlando - Altamonte Springs 6:00 pm - 8:30 pm

www.AAGO.com

th

Also in this issue:

Fire Prevention How will you help your residents protect the home they love?

Pg. 18

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CONTENTS FOLLOW US ON...

MAY/JUNE 2016 • VOLUME 42, NO. 3 8 New Members 10 AAGO Premier Partners

www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

12 AAGO Foundation

by Sean Bailey 14 AAGO Advocacy at Work

by Amanda Hoang 16 Committee Spotlight 18 Fire Prevention Starts with Education 20 And So It Was...

AAGO Trade Show 24 5 Questions To Help Ease the Way to Leasing Success

by Lia Smith 26 Market Beat 27 Professional Designations 28 Educational Opportunities at AAGO

Published By PubMan, Inc. 180 Interstate North Parkway Suite 150 • Atlanta, Georgia 30339 (404) 255-5603 • (800) 875-0778 FAX (404) 255-0212 www.pubman.net and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288 www.aago.org Cover copyright © 2016 AAGO and its licensors.

All rights reserved.

The KEY is published bi-monthly in the interest of all segments of the multi-housing industry.

One copy per member is included in the membership dues.

AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

(703) 518-6141 1

(407) 960-2910

32 And So It Was...

AAGO Maintenance Mania 34 The Key Yellow Pages 39 Legal News by Kevin Knight 40 And So It Was...

AAGO #APTDAY 42 Legal Line by Harry Heist 44 Capitol Update by Gregory S. Brown 46 Connect With NAA

AAGO Officers and Directors 2016 OFFICERS

PRESIDENT Kimberly HackettMaggard, CAPS Royal American Management

VICE-PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty The Bainbridge Companies

TREASURER Lee Rogers JMG Realty, Inc.

ASSOCIATE VICE PRESIDENT Diana Gaus The Liberty Group

SECRETARY Monica Ramsey, CAM, ARM Lincoln Property Company

IMMEDIATE PAST PRESIDENT Lauren Kerby, CAPS, CAM CPS, Inc

DIRECTORS

Meredith Torres Greystar

Debbie Gentry CAPS, HCCP Concord Management

Heather Powell CAM, CAPS PRG Real Estate

Jolie Holloman CAM Pinnacle

Kathy Hensley CPM Finlay Management

Lynn McDaniel CAM, CAPS MAA

Natalie Cavaliere CAPS Cambridge Management Services

Rachelle Hundley ARM, HCCP, CPO Royal American Management

Rich Foster CAPS Matrix Residential

Joe Gonzales Milestone Management

Amanda Weber Real Floors

Noel Myatt Carpet & Blinds Beautiful

Tracy Lesse CAM, CAPS

Association Staff

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

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Desiree Starr, CAPS, NAAEI Faculty Senior Vice President

THE KEY www.aago.org

Cynthia Cruz Events Manager

Pete Zimek CAS 407apartments.com

Julie Smith, CAM Membership and Office Manager

Amanda Hoang Public Affairs and Communications Consultant

Reuben Parker Roto Rooter

Lydia Torres Education and Membership Coordinator

OCEAN OAKS 1645 Dunlawton Ave. • Port Orange, 32127 296 Units

ELAN AUDUBON PARK 990 Warehouse Road • Orlando, 32803 449 Units

VILLAGES AT LAKE POINTE 5975 Lake Pointe Village Circle #706 • Orlando, 32822 121 Units

HIBISCUS PLACE 5600 Silver Star Road • Orlando, 32808 255 Units

CHROMATE INDUSTRIAL CORP 3727 E. Ester Street • Orlando,32812

COUNTER CREW 3065 Chastain Meadows Parkway, #200 Marietta, 30066

APARTMENT LIST 500 Third Street, Suite 555 San Francisco, CA 94107

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TB ROOFING & CONSTRUCTION 7000 Bryan Dairy Road, Suite A4 • Largo, 33777 General Contractors, Rehab, Roofing Contractors/ Consultants

SPOT INDUSTRIES, INC. 951 Alberta Street • Longwood, 32750 Access Control Systems, Cameras/CCTV, Fire Alarm Certification & Consulting, Fire Alarm Installation, Monitoring & Service

VERMANA 1255 La Quinta Drive, Suite 100 A Orlando, 32809 Repair and supply of electric motors, pool equipment, fountains and lift stations

CENTRAL COMMUNICATIONS, LLC 6911 University Blvd • Winter Park, 32792

KNIGHT SPEED MOVING 15051 Royal Oaks Lane, #906 North Miami, 33181 Moving & Storage, Relocation Services, Residential Products/Services

CAM SERVICES & REPAIR LLC 341 Bella Rose Circle • Sanford, 32771

PARK PLACE AT MAGUIRE 100 Maguire Park St. • Ocoee, 34761 242 Units

NATIONAL EFFICIENCY SYSTEMS INC 27 Prentice Court, Cambridge “N1P 1G1, Canada Advertising/Marketing, Leasing Company, Market Survey/ Online

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AAGO’S MISSION STATEMENT To serve the membership by furthering the common interests of the multi-housing industry through education, legislative action, leadership development and the promotion of networking opportunities.

Foundation

Corner Hello from the AAGO Foundation and Friends of Foundation committee!

Sean Bailey President of the AAGO Foundation CARES PROGRAM

VP of Client Relations | South East

407.557.6100

F

irst, let me say a huge thank you for everyone who attended the Paws for Peace event with Harbor House at Blue Jacket Park. This was a great fundraiser to raise awareness and support for survivors of domestic abuse and their children. We had a great day of meeting new friends and showing as an industry that we care. Also thank you for the donations that you and your companies dropped off at the AAGO trade show to support our community partners fight homelessness by caring for those in need.

At the core of the AAGO Foundation is a desire to make our communities better by supporting the local charities that do so much. Whether providing a meal or clothing to needy families or funding a 5k to raise money to assist first responders we want Central Florida to know that the we as the Apartment Industry care.

You and your company can assist by signing up and making the AAGO Foundation the recipient of your support at the annual Charity Challenge event May 14th.

Also, If you have a passion to impact the lives of others we would love for you to join one of our Friends of Foundation committee meetings. Currently we are planning the Annual Rock and Bowl and Golf Tournament to try and raise over $20,000 dollars to serve local charities. So join us on every 4th Thursday of the month at the AAGO Offices at 9am.

To find out how you can be a part of some great events coming up please go to AAGOFoundation.org and get involved today.

BOARD NOMINATIONS The Apartment Association of Greater Orlando (AAGO) is a not-for-profit trade association dedicated to improving the apartment industry in central Florida. AAGO is governed by a 21-member Board of Directors who set policy, strategically plan for the future, establish an annual budget and monitor the financial and operational soundness of the organization.

The Nominating Committee will review, consider, and/or interview potential candidates during the month of July. AAGO members in good standing are eligible to become candidates for any open Board positions by indicating their interest. When submitting your interest please include a letter from your employer supporting your nomination and the time commitment required of Board Members (no less than 4 meetings per year).

Candidates who have served in AAGO committee or leadership roles are encouraged to contact AAGO before June 30th, 2016 by writing, calling, or emailing: Chip Tatum, NAAEI Faculty , CAM Chief Executive Officer The Apartment Association of Greater Orlando 340 N. Maitland Ave., Maitland, FL 32751 速

速

Office: 407-644-0539 Email: (C/O Julie Smith) Julie@AAGO.org

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THE KEY www.aago.org

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AAGO Advocacy at Work By: Amanda

Hoang

Public Affairs and Communications Consultant

It’s been a busy season for AAGO advocacy and the continued success of the industry is always on the line at the local, state and federal level. Below is a summary of the ways AAGO advocacy is working for you and the multifamily industry here in central Florida and beyond.

LOCAL As you may remember, the City of Orlando has been crafting an energy-benchmarking ordinance that would directly impact the multifamily industry. At the end of February, the City of Orlando held a stakeholder roundtable where they unveiled the draft ordinance. AAGO participated in this meeting and had the opportunity to provide feedback regarding how this new policy would impact the multifamily housing industry. Below is a quick summary of the draft ordinance that is expected to come before the Orlando City Council in the coming months.

It is important to remember the ordinance is in draft form at this time and therefore, changes can still occur. For the latest information on this ordinance, please contact Chip Tatum at AAGO at Chip@AAGO.org or by phone at 407644-0539.

• If signed into law, any commercial property in the City of Orlando in excess of 40,000 square feet (aggregate) will be required to benchmark (report) their water and energy consumption to the city on an annual basis using Energy Star Portfolio Manager.

• All energy and water consumption reporting must be performed by a “Qualified Benchmarker.” In order to be qualified, a certification is required.

• It is important to note that in other cities across the U.S. that have similar reporting requirements, the benchmarking (reporting) function is often outsourced to a third party company that performs the service for a fee paid by the property owner.

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THE KEY www.aago.org

• After reporting, properties that fall below a an Energy Star score of 75% will be required to perform a “Level 2” audit once every 10 years. The schedule for this audit will be determined by the city, not the owner.

• Consumption data will be publicized on the City’s website on an annual basis and accessible for consumers, which will include prospective tenants and property buyers.

While the industry wholeheartedly supports the practice of energy benchmarking, AAGO is concerned that this ordinance will negatively impact the apartment industry by adding additional reporting requirements that will be difficult for building owners to meet without hiring a third party.

Rest assured, AAGO is actively participating in stakeholder discussions with the City of Orlando and will continue to voice the concerns of the apartment industry regarding this potential policy change.

Please stay tuned for more updates via email once the final draft ordinance is put before the members of the City Council.

In the meantime, AAGO encourages members to visit www.

AAGO.org and explore the Central Florida section under the Advocacy Tab. On the Central Florida page members can scroll down to the Orlando City Energy Project (CEP) section for a copy of the AAGO informative White Paper on this issue. This White Paper will provide an overview of this issue and its potential impact on the apartment industry.

STATE This February, AAGO joined industry representatives from across the state to travel to Tallahassee with the Florida Apartment Association (FAA) to meet with state lawmakers to discuss the policy issues impacting the industry. One of FAA’s legislative priorities this session was expanding the allowable work for Certified Apartment Maintenance Technicians (CAMTs). FAA drafted a bill that was eventually incorporated into the building code bill (HB 535) that would allow CAMTs with at least one year of maintenance experience to repair existing HVAC, water heater, and AC units if the repair would cost less than $1,000 and the community had

more than 100 units. This bill passed the House and Senate unanimously on March 3rd and was signed into law by Governor Rick Scott on March 25th.

In addition, FAA is a proud member of the Sadowski Coalition, a group that focuses on securing funding for Florida’s affordable housing programs. While in Tallahassee, the industry advocated for state lawmakers to fully fund the Sadowski Affordable Housing Trust Fund to ensure adequate resources are allocated for Florida’s most vulnerable populations. As a result of FAA’s advocacy efforts, the industry helped secure $200 million in funding for affordable housing.

As you may know, Florida’s affordable housing funds are derived from ‘’doc stamp’’ tax revenue. These are taxes that are collected from every real estate transaction and are then distributed by the state in the form of loans. The loans are used to repair existing affordable housing units or build new housing for veterans, senior citizens, people with disabilities, and those experiencing homelessness.

for the National Apartment Association’s Capitol Conference.

On March 9th, AAGO members walked the halls of Congress to meet with federal lawmakers to discuss various barriers that prevent the apartment industry from meeting the growing demand for rental housing.

NAA’s legislative priorities this year include: • Supporting legislation that provides a business owner with the opportunity to cure an alleged ADA violation prior to the start of a lawsuit.

• Supporting legislation that reforms the NFIP and provides for long-term reauthorization of the program before it expires in September 2017.

• Supporting legislation that reforms the Section 8 Housing Choice Voucher Program to streamline the program and make it more effective for tenants and property owners.

NATIONAL In March, AAGO members joined apartment industry professionals from across the country in Washington, D.C.

3,237 buildings 58,010 managers 1,225,834 residents And counting

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MAY/JUNE 2016

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COMMITTEE SPOTLIGHT Trade Show Committee

AAGO 2016 Trade Show was a success By: Jodi Sink, Trade Show Committee Chair & Justin Frost, Trade Show Committee Vice Chair

Attendees cheered as their fellow apartment staff won cash prizes ranging from $250 to $1,000, just for attending the show. Games and prize drawings at the 175 supplier exhibitors’ booths drew in attendees for fun and conversation.

Our 2016 Trade Show was held on Tuesday, April 19 at the central Florida Fairgrounds.

Regional managers, property managers, 2 0 1 6 A AG O T R A D E S H O W While the atmosphere was light and fun leasing and maintenance professionals, and vs VILLAINS HEROES as it always is at the AAGO Trade Show all other professionals in the central Florida A P R I L 1 9, 2 0 1 6 both attendees and supplier exhibitors apartment industry showed up in droves. The C E N T R A L F LO R I DA FA I R G R O U N D S got down to business. In fact, management more than 1,000 attendees loved the Trade M O R E I N F O AT W W W. A AG O . O R G professionals and exhibitors alike said this Show “Heroes Vs. Villains” theme. Many supplier exhibitors wore capes, masks and other costumes to was their best AAGO Trade Show yet, with a good number of new leads obtained and business deals conducted. really get into the theme!

VIP HOUR: 4-5PM | GENERAL ADMISSION 5-8PM 4 6 0 3 W E S T C O LO N I A L D R I V E , O R L A N D O, F L 3 2 8 0 8

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Brent Dickson Orlando Regional Manager 407-791-0027 brent@awnclean.com

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THE KEY www.aago.org

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Fire Prevention Starts with Education How will you help your residents protect the home they love?

By: Amanda Hoang Public Affairs and Communications Consultant

Brought to you in partnership by:

I

t’s no secret that a vast majority of multifamily fires are preventable. However, prevention is often a matter of education on fire safety best practices. In order to effectively communicate best practices with your residents, you’ll need to know the top three causes of preventable fires in apartments.

AAGO partnered with the Florida Fire Marshals and Inspectors Association (FFMIA) to investigate this question. According to fire incident data, the top three causes of fires in apartment homes are: cooking equipment, candles and smoking.

Cooking is by far the leading cause of preventable fires in apartments: • 67 percent of fires in multifamily buildings between 2007 – 2011 were caused by cooking equipment.

Cooking fires often occur as a result of residents leaving food unattended on the stove or add water to a grease fire, which only increases the flames.

That staggering statistic begs an important question, what could be done to educate residents on fire safety best practices in the kitchen? AAGO sought to provide members with a valuable resource that could serve as a tool for apartment communities to educate residents on fire safety. In order to achieve this goal, we’ve created two tools that will be available to member communities upon request:

In addition to these resources, AAGO is also working on a www.preventapartmentfires.org website, which will have additional fire safety resources and information to educate apartment residents.

AAGO hopes this fire prevention campaign will increase resident awareness about fire safety, which will potentially lead to fewer preventable fires in apartment homes across central Florida.

We hope your community will take advantage of these valuable tools for your residents. The doorhanger and the magnet are free while supplies last and will be distributed on a first-come first-serve basis.For more information or to request copies of the Fire Prevention Campaign resources highlighted here, please contact: Amanda Hoang, AAGO Public • A door-hanger: This piece will communicate fire Affairs and Communications Consultant Amanda@ inspection information (date/time/etc.) to the AAGO.org or by phone at 248-894-8523. resident while highlighting important fire safety information regarding cooking equipment, candles and smoking.

• A fridge magnet: This piece will highlight cooking safety tips and AAGO recommends that this magnet is placed on the fridge during the turn to communicate cooking safety tips to a new resident.

Door Hangers

Front

Back

s ’ O AG And So It Was...

A

TRADE SHOW “Our 2016 Trade Show was held on Tuesday, April 19 at the central Florida Fairgrounds. Over 1,000 Management and apartment community professionals mingled and made new business contacts at the 2016 Trade Show. Attendees and exhibitors enjoyed getting into the spirit of the “Heroes Vs. Villains” theme with costumes, themed booths and marketing campaigns. The Fairgrounds was filled with iconic superheroes and villains from everyone’s favorite comic book series and movies.

At the close of the Trade Show, attendees cheered on as attendees won cash prizes ranging from $250 to $1,000. In addition to these prices drawings, several suppliers hosted games and prize drawings at the 175 supplier exhibitors’ booths found throughout the Trade Show floor. This year’s show was a sweeping success for both management professionals and exhibitors alike who made lasting business connections at the event.

A special thanks to AAGO’s hardworking Trade Show Committee for all of their hard work and dedication in preparation for this year’s show.”

2020 THE KEY www.aago.org THE KEY www.aago.org

MAY/JUNE 2016

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THE KEY www.aago.org

The

rt of Networking August 24th Orlando Museum of Art

2416 N Mills Ave, Orlando, FL 32803

VIP: 4:00 pm - 5:00 pm VIP Tour: 5:00 pm - 6:00 pm* Business Exchange General Admission: 6:00 pm – 7:30 pm *Tour is for VIP registrations and property management exhibitors only.

Master the art of networking with central Florida’s leading management companies and supplier partners in the apartment industry at this reverse trade show!

Heavy hors d'oeuvres & Drinks (Cash Bar) will be available from 5:30 pm - 7:00 pm

Ticket Pricing:

$199 Members $499 Non-Members $299 VIP Please contact Cynthia Cruz to register for VIP at Cynthia@AAGO.org or visit www.AAGO.org to register for General Admission.

5 Questions

To Help Ease the Way to Leasing Success By: Lia Smith

around here.” Sounds like heaven to someone who places a high priority on maintenance.

Most property management systems are able to calculate actual completion time, provided you are inputting the correct start/end times on the service requests.

2016 Lease-A-Palooza guest speaker VP – Education and Consulting, SatisFacts Research and ApartmentRatings.com

A

h, guestcards. For all the good they do – documenting contact information, ensuring consistency for fair housing, keeping track of follow up attempts – they don’t provide much in the way of helping to establish an emotional connection with a prospect. In an earlier post, I mentioned there is a two-part strategy to securing more leases. Part 1 – the prospect has to like you. Part 2 – the prospect has to like what they see. No one is going to give money to someONE they don’t like…for someTHING they don’t like.

What do you like least about apartment living?

The questions asked should be well thought out and delivered with genuine interest. Here are 5 questions beyond the standard guestcard to help ease the way to leasing success:

Another good one – I’d bet my money most answers will have something to do with neighbors, safety, or rent increases.

Whatever the response, your prospect has just told you their #1 objection and you must be prepared for whatever is thrown your way. A confident, ready answer that addresses the objection head on and showcases the best of what you have to offer is the way to go. And whatever you do, please do not respond to safety concerns by saying “crime has no address”. If you do, you might as well drive your prospect Uber-style to your nearest competitor.

1. So, are we your first stop?

4. What makes YOU a good resident?

This question gets right to the point and provides a bit of insight regarding the prospect’s experience with the touring process. If the prospect has visited other communities, then you know s/he understands the drill. That means you’ll have to switch it up – think about showing the apartment home FIRST, then the other features of the community. If an experienced prospect is given a generic, cookie cutter tour, they might lose interest. Been there, done that…this place is nothing special. Notice the question is different than asking “what other communities have you visited?”; a loaded question which could conjure up a positive memory of a competitor.

2. What do you like most about apartment living?

Good one – let’s say the prospect goes on and on about worry-free maintenance. If that’s the case, be sure to emphasize how your community provides just that and more. Instead of the usual “we have 24-hour emergency maintenance” or “same day service requests”, provide hardcore facts. “Our goal is to complete service requests same-day whenever possible…in fact 82% of all service requests last week were completed within 4 hours – yeah, we like to outdo ourselves 24

3.

THE KEY www.aago.org

Getting the prospect to talk about themselves will leave a lasting impression. So after they tell you all about how quiet they are, how clean they keep their home, or even how they try not to bug management with every little issue, respond by saying, “You sound like you’d make an awesome addition to our community. There’s no way we’re going to let you leave today without filling out an application!”

5.

What do WE need to do to prove we are the right community for you?

Go ahead, put it out there. Ask the question and act on the answer. Prospects will not be expecting this one; you may even have to repeat it. But this is an important question to ask. It speaks to your confidence in your team’s abilities and that your focus is squarely on resident satisfaction. Your wish is our command, Mr. Prospect…bring it!

Remember, the prospect is not interviewing for the position of resident, you are interviewing for the position of apartment community. Asking the right questions and being prepared for the answers shows a prospect you are the most qualified candidate for the job.

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MAY/JUNE 2016

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MARKET BEAT Multi-Family Market Vital Signs GET FREE COMP REPORTS NOW & COMPREHENSIVE ANALYSIS REPORTS SOON!

By Geoff Harlan, MyRentComps.com / AAGO Market Survey

AMSTR Trends The 1st Quarter 2016 Central Florida Apartment Market Survey & Trend Report (“AMSTR”) has once again hit the streets! 2016 marks the sixth consecutive year of bi-annual publication for this information packed report utilizing the award winning, US Patented, MyRentComps Market Survey System.

pop equates to a 5.4% increase in just 6 months. In comparison: Orange County rents rose $18; Osceola’s climbed $22; Seminole’s creped up $15; and Volusia’s increased by $20. It will be interesting to see how much longer this current steak to the up side will last.

Tune in to this column next October to find out!

AAGO Area County Occupancy Trends

The AMSTR covers the entire AAGO Market and goes in to great detail with regional, county, and submarket level reporting. The report contains an aging analysis of the apartment rental inventory, analysis of rents and occupancies for “all units” as well as all of the individual unit types within each of the reportable areas (region, county, and submarket), and much, much more..

As we have in years past, we’ll share with you in this article some of the latest numbers for “all units” at the county level. To view both the “all units” and individual unit type numbers at the submarket and regional levels, order your Central Florida AMSTR today!

To Order AMSTR… Call Julie at AAGO (407-644-0539 ext. 207) or email her at (julie@aago.org)!

AAGO Area County Rent Trends For the fourth report cycle in a row (reports are published after 1st and 3rd quarters each year), all counties experienced rent growth.

For Seminole County it was the sixth consecutive report cycle of rent growth. During that 3 year run, average rents for all units in Seminole rose from $838 to $943 for a 12.3% increase . Orange County continues to set the pace for highest rents as the average rent for “All Units” climbed to $1055.

Meanwhile, Lake County experienced the highest dollar increase in average rent from last report. Lake’s rents bolted from $888 to $936. That $48

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THE KEY www.aago.org

The answer to the earlier question regarding how much longer the rent increase streak will continue could possibly be answered by the AAGO Area Occupancy Trends depicted below. The average occupancy for all units slipped slightly in 4 of the 5 counties in central Florida since our last report. The highest Occupancy loss was experienced in Seminole County where occupancy slipped 1.5% in the past 6 months. That said, 95.95% occupancy is still historically high. To compare this loss to the rest of the counties over the past six months: Lake County, despite its strong rent growth, held virtually steady at 96.98% occupancy; Orange County’s occupancy dipped by 0.22%; Osceola County’s decrease was minuscule: (0.03%); Volusia County, the outlier of the group, saw an occupancy increase of 0.62%. Some of the decrease in occupancy experienced in our region is almost certainly due to, in part, new apartment construction as the AAGO Online Market Survey includes new properties in lease up. It’s also possible that our market might be starting to cool off a little and so it will be interesting to see if occupancies continue to slip and what that will mean for the average rents in our region. We will revisit these numbers again come October.

AAGO Area County Rent Trends $1,075 $1,050 $1,025 $1,000 $975 $950 $925 $900 $875 $850 $825 $800 $775 $750

3rd Qtr 2012 1st Qtr 2013 3rd Qtr 2013 1st Qtr2014 3rd Qtr 2014 1st Qtr 2015 3rd Qtr 2015 Lake

Orange

Osceola

Seminole

Volusia

1st Qtr 2016

Professional Designations 2016 Course Schedule Take the NALP online! www.naahq.org/learn/education/national-apartment-leasing-professional/nalp-online **must have a minimum of 6 months of onsite property management experience;

The National Apartment Leasing Professional will enhance your NOI through improved customer service skills, closing ratios, marketing techniques, and legal knowledge.

Brand New Program!

Summer/Fall series begins on Thursday, July 28

Achieve the nation’s most prestigious designation for apartment mangers. Become a Certified Apartment Manager!

Effective July 1, 2016, individuals performing water heater and AC repairs (NOT including replacement) where parts cost no more than $1,000 must be Certified Apartment Maintenance Technician (CAMTs).

Fall series begins on August 10

The Certified Apartment Maintenance Technician designation provides you with skills and knowledge to service your apartment community with ease and expertise.

Brand New Program!

Summer/Fall series begins on Thursday, July 28

The Certified Apartment Supplier designation is an opportunity for suppliers to experience the CAPS Express - Scheduled for February of 2017

Take the next step in your professional development and become a certified success by earning

register or more for more information, To To register or for information, please contact AAGO at please contact AAGO at (407) 644-0539

A KEY TO YOUR SUCCESS

Introduction to the Apartment Industry

AAGO Member Orientation

With Desiree Starr

With Desiree Starr & Julie Smith, AAGO 1 CEC’s

Thursday, May 5, 2016 9:00 am – 12:00 pm

• • • • • • •

Basics about the Apartment Industry Vital key terms Various jobs within the industry How to find a job within our industry What do you need in order to be hired?

Training and educational opportunities Networking opportunities / committees / dinner meetings / LIVE events, etc.

This class is sponsored by CORT Cost is FREE! Thanks to the generosity of AAGO Foundation, Inc.

Aging Communities...Deterioration & Prevention Wednesday, May 11, 2016 9:00 am – 12:00 pm

Friday, May 6, 2015 9:00 am – 10:00 am

Are you a new member to The Apartment Association of Greater Orlando? Are you looking for ways to get involved? Do you want to know the secrets to making your membership work for YOU? Desiree and Julie will guide you through: • How/When to network • Maximizing your presence through sponsorships • Committee Engagement • Learning about AAGO Leadership • And much much more!

FREE CLASS!

Fair Housing

Thursday, May 12, 2016 9:00 am – 12:00 pm

With Baxter Restoration 3 CEC’s

With Nadine Green, For Rent Media Solutions 3 CEC’s

There is no such thing as a maintenance-free building. All building materials decay to different extents due to sunlight, rain, and wind. All buildings need regular maintenance. This class will focus on teaching you to recognize the signs of a decaying building, and give you some insight into how a combination of preventative maintenance and a comprehensive repair plan, can help keep your property in tip top shape!

Regular maintenance and correct repair will extend the life of any building. Aside from that there are very real economic and financial benefits as well. Systematically checking the condition and overall health of your buildings, on a regular basis and taking care of minor defects, will save money and headaches in the long run. By being proactive, you can often avoid the need for major repair works which can be expensive and disruptive to the operation of the asset.

“Free Range Fair Housing” – This fair housing presentation has been designed to evolve organically and will not be caged within the confines of a Power Point presenta-tion or a rigid agenda.

Nonetheless, just as with any organic crop or free range animal, planning and care were necessary to ensure that this presentation is relevant, timely, and healthy for your educational consumption.

You will have the opportunity to learn about fair housing and why it is important to you, some of the common missteps and recent developments. You just may find that this organic approach will improve the quality of your understanding and compliance with fair housing laws.

This class is sponsored by Baxter Restoration

This class is sponsored by For Rent

Free for APASS Subscribers $69 Members / $99 Non-Members

Free for APASS Subscribers $69 Members / $99 Non-Members

28

THE KEY www.aago.org

Excel Beginners

Friday, May 13, 2016 9:00 am – 12:00 pm

With Michelle Myers 3 CEC’s Course topics include: • Excel vs. Word-when to use what • The building blocks of an Excel spreadsheet • Navigating around an Excel spreadsheet • Excel functions such as “sort”, “filter” and “search” • Presentation skills to make your Excel spreadsheet visibly attractive • And much, much more!

This class is sponsored by 407apartments Free for APASS Subscribers $69 Members / $99 Non-Members

Leadership Development Program Friday, May 13, 2016 9:00 AM – 12:00 PM

Presenter: Dennis Sandidge In this session, Dennis Sandidge will cover the basics of leadership. Participants will gain a better understanding of how to perform the basic functions of an effective leader: • Leading • Communication • Strategizing • Coaching • Motivating/Rewarding

1:00 PM – 5:00 PM

Presenter: Mark Ogier What are the 5 c’s of leadership? In this session, Mark will guide participants through the 5 C’s of leadership: • Confidence • Character • Communication • Commitment • Courage Participants will gain a better understanding how these elements will help to shape them into more effective leaders.

They will engage in group discussions as well as some group activities to further enhance the learning experience.

Advanced Leasing Techniques Friday, May 20, 2015 9:00am – 5:00pm

With Desiree Starr, AAGO 6 CEC’s Have you been a Leasing Professional for longer than 6 months?

Do you need to rethink the way you are leasing? Are you in a sales rut? Than this is the class for you!

Course topics include: • • • • • • •

This class is sponsored by Duke Energy

R-410 A

Tuesday, May 24, 2016 8:30am – 5:00pm

With Vann Flippen, Chadwell Supply 6 CEC’s

This class is sponsored by 407apartments

Did you know that there is a ban on manufacturing of R-22 equipment that went into effect in January of 2010. The HVAC industry has chosen to use R-410A equipment to replace R-22 equipment as the industry’s primary residential refrigerant.

R-410A has been in commercial production for quite some time and has been available in residen-tial air conditioning equipment for close to 10 years. It is more efficient at transferring heat than R-22 and will not damage the ozone layer. Technicians will need to be trained in the use of R-410A equipment for safety.

Free for APASS Subscribers $79 Members / $109 Non-Members

$179 APASS $199 Members / $299 Non-Members

Image Product Knowledge Outselling the Competition Being a telephone NINJA Greetings, Demonstrations and Closings New and Effective Follow-up Ideas Using technology to lease

JULY/AUGUST MAY/JUNE2015 2016

29 29

Mold Remediation

Capital Planning

Wednesday, June 8, 2016 8:00am – 12:00pm

Wednesday, June 8, 2016 1 pm - 5 pm

With Zachary Howell

with Zachary Howell

This course will discuss industry specifics of how to properly deal with moisture problems, the inevitable fungal growth, and fallout from worried residents.This is still a large industry issue that needs to be handled properly and documented thoroughly by trained maintenance staff members. This course will explain what they are looking at, diagnose why it’s there, give them techniques to deal with it, and ultimately manage the occurrence properly in order to protect the property, employer and client.

This course will give students an overview of the process of inspecting, analyzing, and creating short, medium, and long term capital improvement plans. Covering expected useful life charts for the most common large ticket items, when they should be replaced and how to estimate costs of those re-placements. This class is the start of creating a vision for the property and putting together a realistic and actionable plan in order to preserve and protect the property’s value over the long run.

FREE CLASS! This class is sponsored by Maintenance Supply Headquarters

To register online for this class, click the Register button located to the right of the class at www.SupplyHQ.com

FREE CLASS! This class is sponsored by Maintenance Supply Headquarters

Electrical Troubleshooting Wednesday, June 15, 2016 9:00am – 4:00pm With Khalil Kabbourim 6 CEC’s

“Eat the FROG”

Friday, June 10, 2016 9:00am – 12:00pm With Maria Filippone 3 CEC’s “If you eat a frog first thing in the morning that will probably be the worst thing you do all day.” – Mark Twain Do you procrastinate? Are you someone who feels overwhelmed with your “to do” list?

Join us for this informative & interactive class to understand how “eating the frog” is essential in effective time management.

Course topics include: • How to tackle the hardest task first • Why doing your hardest task first is key • Steps to overcome procrastination • Essential time management tips

This seminar is designed for anyone who needs to sharpen their electrical troubleshooting skills in order to increase efficiencies. This is more than just a “hands-on” training course, there is also classroom facilitation on some of the more commonly performed electrical troubleshooting tasks Course topics include: • What is electricity • Electric safety • Electrical Tools • Safe electrical capacity • Electrical circuit • How to troubleshoot short and open circuit • Grounding system • Single, Three way and Four way switch • Transformers, capacitors • How to troubleshoot A/C system • Outlets and GFCI

This class is sponsored by CORT

This class is sponsored by Baxter Restoration

Free for APASS Subscribers $69 Members / $99 Non-Members

Free for APASS Subscribers $69 Members / $99 Non-Members

THE KEYwww.aago.org www.aago.org 3030 THE KEY

Appliance Repair

Thursday, June 16, 2016 1:00pm – 5:00pm Kevin Terry This course will be taught by Kevin Terry with GE Appliances. Kevin has been a refrigerator engineer with GE for over 25 years. This class will be an in depth refrigerator repair and trouble shooting course that will cover ways to make a low cost repair versus replacing with a new unit.

FREE CLASS! This class is sponsored by Maintenance Supply Headquarters

Certified Pool Operator

Congratulations to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

June 23-24, 2016 8:00 am - 5:00 pm with Vann Flippen

Check-in begins at 7:30 am Before you “Dive” into cleaning pools, the state requires that you attend a 16 hour course and pass a certification test... We can help, take our course!

According to Florida Law 64E-9.018: Public Pool Service Technician Certification. An Individual who services a public pool by maintaining the cleanliness, water quality and chemical balance of public pools shall be certified. To be certified an individual must demonstrate knowledge of public pools…(and) shall attend a training course of national recognition that is approved by the department of at least 16 hours in length and shall pass a test acceptable to the department. Certification is conferred upon an individual and is nontransferable. Certification does not imply any licensure and specifically not that of contractor as regulated by the Department of Business and Professional Regulation under s.489.105 (3) (j), (k), or (l), F.S.

$299 members / 10% off for APASS $395 non-members

CPO-Certificación Pública de Técnico de Servicio de Piscina Wednesday & Thursday, May 25 & 26 8:00 am – 5:00 pm **llegar 7:30 am**

Certified Apartment Portfolio Surpervisor

Stephanie Klapp, CAPS Christin Tenpenny, CAPS Kristina Belle, CAPS Darla Straube, CAPS Gisella Anitori, CAPS Shirley De La Mora, CAPS Jennifer Eid, CAPS Lucinda Lilley, CAPS Cheryl Wilkerson, CAPS Jana Lavigne, CAPS

CPO in Spanish - 10% off with APASS

Cassandra Livatt, CAPS

AHORA TIENES LA OPCIÓN DE COMPRAR EL LIBRO POR $50.00 (EL COSTE DE MATERIAL SERÍA DEDUCIDO EL COSTO DE LA CLASE)

Nakia Price, CAM Jennifer Damasceno, CAM Jacquelyn Stolle, CAM

Certified Apartment Maintenance Technician

Danyer Rodriguez, CAMT

Alda Falco, CAPS

Carol Lehnert, CAPS

An individual who services a public pool by maintaining the cleanliness, water quality and chemical balance of public pools shall be certified.

Monica Puche, CAM

John Lamphere, CAPS

Presenter: Arturo Acevedo Ley de Florida...64E-9.018 -- Certificación Pública de Técnico de Servicio de Piscina. Un individuo que da atención a una piscina pública manteniendo los estatutos de limpieza, la calidad del agua y el equilibrio químico de piscinas públicas deberá ser certificado.

Certified Apartment Manager

Certified Apartment Supplier

Darren Henry, CAS

Julia Comings, CAPS Sherrie Ngo, CAPS Lia McConnell, CAPS

If you are interested in enrolling in an upcoming designation program, please contact Cynthia Cruz at

(407) 644-0539 or Lydia@aago.org.

COSTO: $299 miembros $395 no miembros

JULY/AUGUST 2015 MAY/JUNE 2016

31

Please join us in congratulating this year’s winners who have proven that they are the fastest maintenance professionals in the central Florida industry: 1st Place Overall 2nd Place Overall 3rd Place Overall 4th Place Overall 5th Place Overall

Daniel Nalazek Ryan Deckrow Frank Guarino Rob Rodriguez Miguel Santiago

Post Lake at Baldwin Park Post Lake at Baldwin Park Trails at Loma Falcon Square at Independence Falcon Square at Independence

A special thanks to our AAGO Event Sponsors:

MAY/JUNE 2016

33

THE KEY YELLOW PAGES ACCESS CONTROL SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Complete Access Control of Central Florida, Inc. ................................ 407-381-3995 VingCard Elsafe ........................................ 214-789-5340

ADVERTISING/MARKETING World Advertising of floridA advertising specialties • 813/835-9500 Promotional items • Clothing • inCentives

407apartments ......................................... 407-505-4332 American Heritage Press ........................... 407-679-2000 Apartment-Condominium Vendor Guide (The)............................................ 407-677-8075 Apartment Finder Magazine ..............407-894-3847 X 120 Apartment List .......................................... 770-617-8812 Apartmentjobs.com ................................... 877-682-6200 Apartments.com ....................................... 813-504-0507 Blue Book (The) ........................................ 800-431-2584 Condo Experts USA Inc. ............................. 305-502-7888 D. Sink, Inc. .............................................. 407-474-8274 Fast Signs ................................................ 407-774-0003 For Rent Media Solutions........................... 800-882-5659 GStarr LLC ............................................... 407-473-3968 Greater Orlando Apartment Guide .............. 407-888-0745 Move.Com................................................ 805-557-2942 Rent.com ................................................. 310-828-8866 Welcome Basket (The)............................... 386-279-7536 World Advertising of Florida ....................... 813-835-9500

AIR CONDITIONING ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 BST-Armorcon .......................................... 407-999-5054 Ferran ...................................................... 407-422-3531 HD Supply ................................................ 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023 Triangle Construction ................................ 407-846-8274 US Heating and Air Conditioning, Inc........... 407-774-9850

AIR CONDITIONING/FILTERS/FILTER MATERIALS ISS Supply, LLC ........................................ 407-296-5211 Marcone Supply........................................ 407-422-8381 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023

AIR QUALITY SERVICE/INDOOR Air Quality Assessors .....................................407-233-0493 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Criste Construction, Inc ............................. 407-324-2222 ECS ......................................................... 407-859-8378 Healthy Home Environmental Services, LLC .....407-273-9387 Natural Air Energy ..................................... 863-679-2665

ANIMAL/WILDLIFE REMOVAL Urban Jungle Wildlife Removal ................... 321-438-4294

APPLIANCES Appliance Warehouse................................ 407-782-9380 ARD Distributors, Inc ......800-282-3377 or 800-654-7721 Azuma Leasing ......................................... 800-707-1188 Chadwell Supply ...................................... 888-341-2423 Coin-O-Matic............................................ 800-642-9525 Commercial Laundries of West Florida, Inc.. 800-876-1477 HD Supply ............................................... 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Lowe’s Companies .................................... 336-232-4816 RAPCO Supply .......................................... 800-678-0023

ASPHALT PAVING/REPAIRS All County Pavement Management Solutions an M&M Asphalt Co ................. 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Driveway Maintenance, Inc ........................ 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting ...................................... 321-527-8801 Seminole Asphalt Paving ........................... 407-323-0111 Sunray Paving and Construction ................ 407-202-0716

ATTORNEY/COURT SERVICES lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP ............................ 407-422-2454 Law Office of James I. Barron, III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC............................... 407-792-5659

AUTOMATIC ACCESS SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Royce Integrated Solutions ........................ 843-421-0699

BACKFLOW TESTING & REPAIR AmericAn BAckfloW & fire services, llc 877-393-5544

We Specialize in Testing, Repairing, Rebuilding & Replacing Backflow Devices

Advantage Integration Technology .......... 407-816-9101 American Backflow & Fire Services, LLC. 877-393-5544 Coastal Backflow, LLC ........................... 386-837-2027 Fire and Life Safety America .................. 407-688-1949 Firetronics, Inc. ..................................... 407-774-6900 Harvey Baker Plumbing, Inc ................... 407-859-3572 Roto Rooter .......................................... 407-855-7900 Service Master Plumbing Services ......... 407-671-6494 Unifour Fire & Safety ............................. 813-283-1801

BASKETBALL/SPORTS EQUIPMENT

THE KEY www.aago.org

CARPET CLEANING SERVICES g & h cArPet cAre, inc.

407/671-7877 honesty

BLINDS/DRAPERIES SALES/INSTALLATION Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Marietta Drapery & Window Coverings Co. ........................................ 800-852-8769 RAPCO Supply .......................................... 800-678-0023

BULK WASTE REMOVAL Waste Management .................................. 407-687-5079

CABINET/KITCHEN/BATH/DOORS

intellectuAl design, inc.

407-847-2330

Painting - Cabinets - remodeling www.myintellectualdesign.com Absolutely Amazing Refinishing, Inc............ 407-444-9000 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Custom Klosets and Cabinets .................... 813-246-4806 Go Builders................................................ 407-786-2171 Intellectual Design, Inc............................... 407-847-2330 Kitchen Solvers of Orlando......................... 407-603-1945 Spraggins, Inc .......................................... 407-295-4150 Wilsonart International............................... 407-363-7121

CAMERAS/CCTV A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Critical Intervention Services ...................... 407-408-6431

CAR WASH/COIN OPERATED/VAC & WATER MACHINES Davis Air-Vac & Carwash, Inc. .................... 407-673-2777

CARPENTRY & REFURBISHING

serviCe

CARPET DYEING Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877

CARPET SALES/INSTALLATION cArPet & Blinds BeAutiful, inc.

407-578-6000 “Flooring Central Florida sinCe 1981”

cutting edge cArPet 407/244-5588

BATHTUB REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 ELG Property Solutions .............................. 407-791-2991 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

Quality

Arahull Services, Inc.................................. 954-850-1480 Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Carpet Valle, Inc. ....................................... 407-889-7111 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 JIM Property Services, LLC ........................ 888-222-6013 Total Green Cleaning, Inc. .......................... 407-413-5561

Korkat Inc................................................. 770-214-9322

AAPCO Florida-A Division of AAPCO Group . 800-728-2690 AMH Construction, Inc............................... 407-408-1822

34

Jim Cary Painting...................................... 407-468-6057 Renovia . .................................................. 317-710-3575 Statewide Construction ............................ 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

“your ComPlete Flooring sourCe”

Arbor Contract Carpet ............................... 407-438-1129 Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors, Inc................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Spraggins, Inc .......................................... 407-295-4150

CHEMICALS/SUPPLIES/CLEANING HD Supply ................................................ 407-232-0097 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235

CLEANING SERVICES Awnclean ................................................. 407-791-0027 Globiserv, Inc. ........................................... 407-341-7651 Hydroswift Cleaning Inc. ............................ 407-568-9096 Sparkling Clean ........................................ 407-247-0333 Total Green Cleaning, Inc. .......................... 407-413-5561

CLOSETS Custom Klosets and Cabinets .................... 813-246-4806

CLOTHING RECYCLING City Recycling Group, LLC ......................... 813-377-5900

COIN OPERATED LAUNDRY EQUIPMENT cOinMach-MacgraY 800/432-1541 eXt 50534 Credit & smart-Card/Coin oPerated laundry eQuiPment

ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 Aaxon Laundry Systems ............................ 954-772-7100 Coinmach-MacGray .................. 800-432-1541 ext 50534 Coin-O-Matic ................................................800-642-9525 Commercial Laundries of West Florida, Inc. .....800-876-1477 Mac-Gray Services, Inc. .................................800-662-4729 Washco Laundry Equipment, Inc. ....................800-342-9683

COMPACTOR RENTALS Waste Management .................................. 407-687-5079 Waste Pro of Florida .................................. 321-377-5391

COMPUTER SOFTWARE/HARDWARE BuildingLink.com ...................................... 407-529-6063 CoreLogic SafeRent .................................. 800-877-1223

THE KEY YELLOW PAGES First Advantage ......................................... 800-590-8535 GStarr LLC ............................................... 407-473-3968 On-Site.com ............................................. 407-370-4648 R.A. Cassel & Associates ........................... 407-599-5890 RealPage Inc ............................................ 972-820-3015 SightPlan.................................................. 407-230-3594 Yardi Systems, Inc..................................... 407-921-8526

CONCESSION SUPPLIES/POPCORN/COOKIES/BELGIAN WAFFLES Gold Medal Products ................................. 407-970-3844

CONCRETE COATINGS/POOL DECKS/ENTRIES Artisian Refinishing................................ 407-952-7241 Awnclean.............................................. 407-791-0027 Behr Paint Corporation .......................... 407-341-2759 Porter/PPG Paints ................................. 407-947-8570 Shayne Systems, Inc. ............................ 407-299-2552

CONSTRUCTION AAPCO Florida-A Division of AAPCO Group800-728-2690 All Terrain Tractor Service, Inc ................ 386-218-6969 Allsouth Renovations, Inc. ...................... 888-323-8601 AMH Construction, Inc. .......................... 407-408-1822 Coastal Reconstruction Group ................ 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc. ................. 386-860-2050 ECS ...................................................... 407-859-8378 Global Roofing, LLC ............................... 407-732-7911 Gulf Western Roofing ............................. 321-443-8096 Harrison Brown Construction.................. 407-637-2985 Head Consulting Services ...................... 407-256-9363 JIM Property Services, LLC .................... 888-222-6013 Mohawk Industries ............................... 800-266-4295 Ox-Built Construction, LLC ..................... 770-485-3698 Paramount Drywall, Inc. ......................... 305-828-4757 SWET Construction Group...................... 321-594-5569 Watermark Restoration .......................... 770-853-8641 ZMG Construction ................................. 407-865-5771

CONSTRUCTION CONSULTANT Broadband Consulting Group ..................... 407-342-0186 Zee’s Roofing and Construction, Inc. .......... 407-875-2225

COUNTER REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

CREDIT CARD mERCHANT SERvICES Integrated Merchant Services .................... 305-633-6303

CREDIT/COLLECTION INFORmATION Core Logic SafeRent ................................. 800-877-1223 First Advantage ......................................... 800-590-8535 Leading Edge Solutions, LLC ..................... 407-708-1901 National Credit Systems ............................ 800-530-0676 On-Site.com ............................................. 407-370-4648 RentDebt Automated Collections, LLC ........ 800-467-2316 RentPaidOnline ......................................... 904-599-2794 Resident Check......................................... 800-491-2580 Southern Management .............................. 800-229-4531 TransUnion ............................................... 312-985-2226

CRImE SCENE CLEANING Accident Cleaners ..................................... 407-438-9699 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769

CURB REPAIR/PAINTING All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting ...................................... 321-527-8801 Shayne Systems ....................................... 407-299-2552 Sunray Paving and Construction ................ 407-202-0716

ELECTRICAL SUPPLIES/SERvICES Criste Construction, Inc.......................... 407-324-2222 Ferran .................................................. 407-422-3531 Orlando Utilities Commission ..................... 407-434-2248 RAPCO Supply .......................................... 800-678-0023

Switch Electric LLC ................................... 800-929-5035 Wilmar Industries ...................................... 954-815-0800

ELECTRONIC PAYmENT SERvICE RentPaidOnline ......................................... 904-599-2794

ENERGY CONSERvATION AUM ........................................................ 205-283-1831 Duke Energy ............................................. 866-843-6546 Energy Management Systems, Inc.. 800-965-9642 ext 403 Orlando Utilities Commission ..................... 407-434-2248

ENTERTAINmENT Aarrow Sign Spinners................................ 301-221-4752 Don’t Stop Believing Entertainment, Inc ...... 404-840-4484 Gold Medal Products ...................................407-9703844

EvICTIONS Law Offices Of heist, weisse & wOLk, P.a.

Ph: 407/872-1995 faX: 407/872-1725

Out Of area: Ph: 1-800-253-8428 faX: 1-800-367-9038

Law Offices of James I Barron III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Renters Reference Services, Inc. ................ 904-800-2288 Warren & Skaggs, PLLC ............................ 407-792-5659

EXERCISE EQUIPmENT Exercise Systems, Inc................................ 407-996-8890 First Place Fitness Equipment .................... 904-998-0738 Korkat Inc................................................. 770-214-9322 Pet and Playground Products ..................... 334-318-5448 ProMaxima Strength & Conditioning ........... 407-429-9972

EXTERmINATORS American Pest Management...................... 727-321-6881 A.R.T. Pest Control Services Inc. ................ 888-926-6488 Elite Pest Systems .................................... 407-331-0030 Florida Pest Control................................... 407-896-6601 Massey Services ....................................... 407-645-2500 Prevail Pest Control ................................... 800-432-6547 Sterling Pest Control, Inc. .......................... 407-277-7378 Urban Jungle Wildlife Removal ................... 321-438-4294 ValleyCrest Landscape Maintenance .......... 407-702-4929

FENCING A. C. T. Access Control Technologies, Inc. 407-422-8850 Complete Access Control of Central Florida, Inc. ........................................ 407-381-3995 Royce Integrated Solutions..................... 843-421-0699

FINANCING Elevation Financial Group, LLC ................... 407-215-1353

FIRE ALARm CERTIFICATION AND CONSULTING Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers ................ 321-332-4599

FIRE ALARm INSTALLATION, mONITORING\SERvICE Academy Fire Life Safety ........................... 714-402-6334 Advantage Integration Technology .............. 407-816-9101 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE EXTINGUISHERS Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE RESTORATION Behr Paint Corporation .............................. 407-341-2759 Bestway Care Carpet Cleaning ................... 407-854-5331 Coastal Reconstruction Group .................... 407-644-1800 Criste Construction, Inc.......................... 407-324-2222

Fire and Life Safety America ...................... 407-688-1949 Ox-Built Construction, LLC......................... 770-485-3698 Recromax ................................................. 407-455-0955 Statewide Construction ............................. 407-282-2809 Watermark Restoration.............................. 770-853-8641

FIRE SPRINKLER INSTALLATION/INSPECTION/ BACKFLOW/HYDRANTS American Backflow & Fire Services, LLC .... 877-393-5544 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Service Master Plumbing Services ............. 407-671-6494 Unifour Fire & Safety ................................. 813-283-1801

FLOOR COvERING

cutting edge carPet 407/244-5588 “Your Complete Flooring SourCe”

Arbor Contract Carpet .............................. 407-438-1129 Carpet & Blinds Beautiful........................... 407-578-6000 Chadwell Supply ....................................... 888-341-2423 Commercial Flooring Distributors ............... 386-668-0121 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors......................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Mohawk Industries ................................... 800-266-4295 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Turnz, LLC ................................................ 407-770-2200

FOUNTAINS/SALES & SERvICE Vermana .................................................. 888-599-2477

FURNITURE/HOUSEWARES SALES/LEASING Admiral’s Casual Furniture......................... 800-999-2589 AFR Furniture Rental ................................. 407-608-5141 Cort ......................................................... 407-678-2677 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Southern Furniture Leasing........................ 407-867-7347 Sunbrite Outdoor Furniture ........................ 407-294-9041

GENERAL CONTRACTORS AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 AMH Construction, Inc............................... 407-408-1822 Allsouth Renovations, Inc. .......................... 888-323-8601 Coastal Reconstruction Group .................... 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 Global Roofing, LLC................................... 407-732-7911 Go Builders ............................................ 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Statewide Construction ............................. 407-282-2809 SWET Construction Group ......................... 321-594-5569 Triangle Construction ................................ 407-846-8274 Windsor Redevelopment Corp .................... 813-854-3800 Zee’s Roofing and Construction, Inc. .......... 407-878-2225

GIFT BASKETS Baskets by Nancy ..................................... 407-658-7724 The Welcome Basket................................. 386-279-7536

GLASS & mIRROR Patriot Glass Repair, LLC ........................... 321-443-8427

GOLF CAR/TRIKES/LEASING/SALES/SERvICES Advantage Golf Cars ................................. 407-440-2804 Golf & Electric Vehicles .............................. 407-568-2122 Orlando Golf Cars ..................................... 407-426-9727

GUTTERS/PROTECTION/CLEANING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 Awnclean ................................................. 407-791-0027 Mallard Systems ....................................... 321-804-4907

MAY/JUNE 2016

35

THE KEY YELLOW PAGES Hardware RAPCO Supply .......................................... 800-678-0023 VingCard Elsafe ........................................ 214-789-5340

HUMaN dIreCTIONaL/SPINNerS Aarrow Sign Spinners................................ 301-221-4752

INSUraNCe SaLeS Marsh & McLennan Agency ....................... 407-849-0333

INSUraNCe SerVICeS/rISK MaNaGeMeNT Marsh & McLennan Agency ....................... 407-849-0333 Yardi Systems, Inc..................................... 407-921-8526

INTerNeT SerVICeS aNd deSIGN Apartment List .......................................... 770-617-8812 Apartments.com ....................................... 813-504-0507 Bright House Networks .............................. 813-436-2214 GStarr LLC ............................................... 407-473-3968 Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351 R.A. Cassel & Associates ........................... 407-599-5890 SightPlan.................................................. 407-230-3594

INTerIOr deSIGN Kay Green Design, Inc. .............................. 407-246-7155 Koncept Design Studio .............................. 404-888-0198

IrrIGaTION rePaIrS/ParTS American Backflow Testing ........................ 877-393-5544 B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc.. ................... 904-716-0683 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services.. 727-937-6448 ext 2045 Servello & Son, Inc. ................................... 386-753-1100 Service Master Plumbing Services ............. 407-671-6494

KeY CONTrOL SYSTeMS BuildingLink.com ...................................... 407-529-6063 VingCard Elsafe ........................................ 214-789-5340

LaKe MaINTeNaNCe Southern Aquatic Management, Inc. ........... 407-878-6655

LaNdSCaPe arCHITeCT Innovations Design Group .......................... 407-440-3574

LaNdSCaPING/LawN MaINTeNaNCe/ CONSULTING Ackman Brothers Landscaping, Inc. ........... 407-929-3062 B&M Landscape Concepts......................... 407-677-7799 Budd Group (The)...................................... 407-823-8188 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Greater Outdoors Lawn Care ..................... 407-438-1601 Hogan Landscapes, Inc. ........................... 407-283-5296 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services ..... 727-937-6448 ext 2045 Preferred Maintenance .............................. 904-217-3196 Royal Landscape Nursery .......................... 407-296-3042 Servello & Son, Inc. ................................... 386-753-1100 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert ............................... 407-331-8020 US Lawns ................................................. 407-319-9044 ValleyCrest Landscape Maintenance .......... 407-702-4929

LawN/SHrUB SPraYING B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Hogan Landscapes, Inc. ........................... 407-283-5296 Luke Brothers Landscape Services .... 727-937-6448 ext 2045 Massey Services ....................................... 407-645-2500 Servello & Son, Inc. ................................... 386-753-1100 Sterling Pest Control, Inc. .......................... 407-277-7378 US Lawns ................................................. 407-319-9044

LeaSING COMPaNY Condo Experts USA Inc. ............................. 305-502-7888

LeGaL Law Offices Of heist, weisse & wOLk, P.a.

Ph: 407/872-1995 faX: 407/872-1725

Out Of area: Ph: 1-800-253-8428 faX: 1-800-367-9038

Law Office of James I Barron, III, P.A. ......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC ............................ 407-792-5659

36

THE KEY www.aago.org

\

LeaK deTeCTION Healthy Home Environmental Services, LLC .....407-273-9387

MaINTeNaNCe rePaIrS EDC Services Group .................................. 407-771-4442 EPIC Home Services, Inc............................ 407-415-3588 Urban Jungle Wildlife Removal ................... 321-438-4294

MaINTeNaNCe SUPPLIeS Chadwell Supply ....................................... 888-341-2423 EDC Services Group .................................. 407-771-4442 HD Supply ................................................ 407-232-0097 Lowe’s Companies .................................... 336-232-4816 Maintenance Supply Headquarters ............. 813-299-9338 Marcone Supply........................................ 407-422-8381 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Wilmar Industries ...................................... 954-815-0800

MaNaGeMeNT CONSULTaNT Satisfacts Research .................................. 866-655-1490

MarKeT reSearCH 407apartments ......................................... 407-505-4332 ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205 CoStar Group, The..................................... 321-558-4061 MyRentComps.com .................................. 407-206-3791

MICrOwaVe OVeN ParTS RAPCO Supply .......................................... 800-678-0023

MOLd/aSBeSTOS/Lead reMedIaTION/ reSTOraTION & CONSULTING Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Coastal Reconstruction Group .................... 407-644-1800 ELG Property Solutions .............................. 407-791-2991 G & H Carpet Care, Inc .............................. 407-671-7877 Recromax................................................. 407-455-0955

MOLd INSPeCTION SerVICeS Air Quality Assessors................................. 407-233-0493 Healthy Home Environmental Services, LLC .. 407-273-9387

MULCH Royal Landscape Nursery .......................... 407-296-3042

MULTIfaMILY MarKeT reSearCH & aNaLYSIS ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205

NewSLeTTerS Resident News.......................................... 800-961-1916

ONLINe MarKeT SUrVeY MyRentComps.com .................................. 407-206-3791

OrNaMeNTaL IrON wOrKS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850

OUTdOOr/INdOOr fUrNITUre/refINISHING suNBrite OutDOOr furNiture 407/294-9041 New SliNg & Strap FurNiture Re-Finish • Re-stRap • Re-sLinG

Admiral’s Casual Furniture......................... 800-999-2589 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Sunbrite Outdoor Furniture ........................ 407-294-9041

PaINTING (aPPLICaTOrS) r-tistic iNteriOrs, iNc. 407/677-6197 • inteRioR paintinG • DRywaLL RepaiR • textuRinG • tiLe

AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 ELG Property Solutions .............................. 407-791-2991 EPIC Home Services, Inc............................ 407-415-3588 GDE Renovations, Inc. ............................... 407-321-8886 Hydroswift Cleaning Inc ............................. 407-568-9096 Intellectual Designs, Inc. ............................ 407-847-2330 Jim Cary Painting...................................... 407-468-6057 JIM Property Services, LLC ........................ 888-222-6013 Luminous Painting & Renovating, LLC ........ 407-542-3514 Ox-Built Construction, LLC......................... 770-485-3698

Porter/PPG Paints ..................................... 407-947-8570 Preferred Maintenance .............................. 904-217-3196 Professional Painting of Central Florida....... 321-402-2087 Renovia .................................................... 317-710-3575 R-Tistic Interiors ....................................... 407-677-6197 Statewide Construction.............................. 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

PaINTS & SUPPLIeS Behr Paint Corporation .............................. 407-341-2759 Color Wheel Paints .................................... 407-293-6810 Lowe’s Companies .................................... 336-232-4816 Paint Drop by Valspar (The)........................ 407-816-9146 Porter/PPG Paints ..................................... 407-947-8570 Professional Painting of Central Florida....... 321-402-2087 RAPCO Supply .......................................... 800-678-0023 Sherwin Williams Company (The) ............... 407-468-9671 Valspar Corporation................................... 512-820-4328

ParKING LOT MaINTeNaNCe All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Criste Construction, Inc. ............................ 407-324-2222 Driveway Maintenance, Inc. ....................... 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Sunray Paving and Construction ................ 407-202-0716

PaTIO/POrCH/raILING AAPCO Florida-A Division of AAPCO Group . 800-728-2690

PaTrOL SerVICeS Critical Intervention Services ...................... 407-408-6431 Palm Security Services .............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Veterans Security Corps of America, Inc ..... 954-731-5161

PerSONNeL/TeMPOrarY SerVICeS

hh staffiNg services, iNc 407/401-9496 FRom ReGionaL manaGeRs to GRounDs maintenance – Give us a caLL Apartmentjobs.com ................................... 877-682-6200 BG Staffing ............................................... 813-314-2069 HH Staffing ............................................... 407-401-9496 Liberty Group, The..................................... 407-512-6408 RecruiterMixer .......................................... 407-641-5577

PeT SerVICeS/SITTING Pet Playground Products ........................... 334-318-5548 PooPrints Central Florida ........................... 407-496-3133

PLaNTS/PLaNTING SUPPLIeS Greater Outdoors Lawn Care ..................... 407-438-1601 Royal Landscape Nursery .......................... 407-296-3042

PLaYGrOUNd aNd ParK eqUIPMeNT Pet Playground Products .................................. 334-318-5548

PLaYGrOUNd/SHade & ParK eqUIPMeNT ET & T Distributors, Inc. ............................. 888-642-2226 Korkat Inc................................................. 770-214-9322 Pet Playground Products ........................... 334-318-5548 Top Line Recreation .................................. 800-921-4509

PLUMBING ParTS/SUPPLIeS/SerVICeS service master PLumBiNg 407/671-6494 now you can caLL a name you can tRust

American Backflow Testing ........................ 877-393-5544 Avalon Manufacturing ............................... 407-619-1463 Coastal Backflow, LLC ............................... 386-837-2027 Ferran .................................................. 407-422-3531 Flo-Tec Automation . ................................. 727-531-8796 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Moen ....................................................... 813-394-0363 RAPCO Supply .......................................... 800-678-0023 Reliance Plumbing .................................... 407-831-4459 Roto Rooter .............................................. 407-855-7900 Service Master Plumbing Services ............. 407-671-6494 Wilmar Industries ...................................... 954-815-0800

THE KEY YELLOW PAGES PRE-EMPLOYMENT/RESIDENT SCREENING CoreLogic SafeRent .................................. 855-491-2696 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 RealPage Inc. ........................................... 972-820-3015 Resident Check......................................... 800-491-2580 Yardi Systems, Inc..................................... 407-921-8526

PRESSURE WASHING/EXTERIOR BUILDING CLEANING Awnclean.............................................. 407-791-0027 DRS Inc. ................................................... 407-367-9022 Elite Pest Systems .................................... 407-331-0030 Globiserv, Inc. ........................................... 407-341-7651 Jim Cary Painting...................................... 407-468-6057 Mallard Systems ....................................... 321-804-4907 Professional Painting of Central Florida....... 321-402-2087 Ox-Built Construction, LLC......................... 770-485-3698 Renovia .................................................... 317-710-3575 Sparkling Clean ........................................ 407-247-0333 Squeegee Squad ...................................... 407-921-0072 Total Green Cleaning, Inc. .......................... 407-413-5561

PRINTING/TYPESETTING/GRAPHIC ARTS Apartment Finder Magazine ........... 407-894-3847 ext 120 American Heritage Press ....................... 407-679-2000 Fast Signs ............................................ 407-774-0003 For Rent Media Solutions........................... 800-882-5659 Greater Orlando Apartment Guide .............. 407-888-0745 Koncept Design Studio .............................. 404-888-0198

PROMOTIONAL PRODUCTS/EVENTS Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351 World Advertising of Florida ....................... 813-835-9500

PUBLIC RELATIONS 0pinions Vary ............................................ 407-733-4351

PUBLISHERS 407apartments ......................................... 407-505-4332 Apartment Finder Magazine ..............407-894-3847 X 120 For Rent Media Solutions........................... 800-882-5659 Greater Orlando Apartment Guide .............. 407-888-0745

PURCHASING SERVICES Buyers Access .......................................... 303-991-5580

REAL ESTATE BROKERAGE/MULTI-FAMILY/ APPRAISAL/DEVELOPER Apartment Hunters.................................... 407-930-4607 Condo Experts USA Inc. ............................. 305-502-7888 Marcus & Millichap ................................... 407-557-3800 Reisch Consulting Group, Inc. .................... 407-628-2742

REFERRAL SERVICES Apartment Hunters.................................... 407-930-4607 The Welcome Basket................................. 386-279-7536

REHAB G & F Renovations, inc.

407-732-7911 Multi-FaMily Renovation SpecialiSt

AAPCO Florida-A Division of AAPCO Group. ....................................... 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Allsouth Renovations, Inc. .......................... 888-323-8601 BST-Armorcon .......................................... 407-999-5054 Coastal Reconstruction Group .................... 407-644-1800 Commercial Flooring Distributors ............... 386-668-0121 Criste Construction, Inc. ............................ 407-324-2222 Custom Klosets and Cabinets .................... 813-246-4806 DBK ......................................................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Kay Green Design, Inc. .............................. 407-246-7155 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Service Master Plumbing Services ............. 407-671-6494 Spraggins, Inc........................................... 407-295-4150 Statewide Construction ............................. 407-282-2809 Switch Electric LLC ................................... 800-929-5035 Turnz, LLC ................................................ 407-770-2200 Windsor Redevelopment Corp .................... 813-854-3800 ZMG Construction, Inc. .............................. 407-865-5771

RELOCATION SERVICES Apartment Hunters.................................... 407-930-4607 Apartment List .......................................... 770-617-8812

REMODELING

cuttinG edGe caRpet 407/244-5588 “youR coMplete FlooRing SouRce”

AJS Building & Renovations ....................... 407-298-9700 Amerikote Enterprises, Inc. ........................ 407-884-5900 AMH Construction, Inc............................... 407-408-1822 Artisian Refinishing ................................... 407-952-7241 BST-Armorcon .......................................... 407-999-5054 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 Harrison Brown Construction ..................... 407-637-2985 Kay Green Design, Inc. .............................. 407-246-7155 Kitchen Solvers of Orlando......................... 407-603-1945 Luminous Painting & Renovating, LLC ........ 407-542-3514 Moen ....................................................... 813-394-0363 Mr. Fix It All, Inc......................................... 678-891-7704 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Switch Electric LLC ................................... 800-929-5035

RESIDENT RETENTION Cares By Apartment Life ............................ 407-408-4245 Satisfacts Research .................................. 866-655-1490

RESIDENT SURVEYS Satisfacts Research .................................. 866-655-1490

RESIDENTIAL PRODUCTS/SERVICES Apartments.com ....................................... 813-504-0507 One Call Now............................................ 937-573-2346 Palm Security Services .............................. 877-824-4025 PooPrints Central Florida ........................... 407-496-3133

RESTORATION - FIRE, WATER, & WIND INSURANCE

coastaL ReconstRuction GRoup 407-644-1800 ReBuilD – Renovate – Recoup www.coastalreconstruciton.com

Accident Cleaners..................................... 407-438-9699 AJS Building & Renovations....................... 407-298-9700 AMH Construction, Inc............................... 407-408-1822 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-654-1769 Coastal Reconstruction Group.................... 407-644-1800 Criste Construction, Inc. ............................ 407-324-2222 Criste Enterprises Inc. ............................... 407-324-2222 DRS Inc.................................................... 407-367-9022 Elite Steam, Inc......................................... 407-209-9843 ELG Property Solutions .............................. 407-791-2991 Kitchen Solvers of Orlando ........................ 407-603-1945 Ox-Built Construction, LLC ........................ 770-485-3698 Recromax................................................. 407-455-0955 Renovation Group, Inc. (The) ...................... 866-417-7350 SWET Construction Group ......................... 321-594-5569 Windsor Redevelopment Corp.................... 813-854-3800

ROOF AND EXTERIOR CLEANING DRS Inc.................................................... 407-367-9022 mallard systems ....................... 877-382-5620 Petersen Dean Roofing & Solar .................. 407-857-1757 Renovia .................................................... 317-710-3575 Softwash Systems .................................... 407-519-1235 Squeegee Squad ...................................... 407-921-0072 Urban Jungle Wildlife Removal................... 321-438-4294

ROOFING CONTRACTORS/CONSULTANTS AAPCO Florida-A Division of AAPCO Group. ..................................... 800-728-2690 Avalon Manufacturing ............................... 407-619-1463 DRS Inc.................................................... 407-367-9022 ECS ......................................................... 407-859-8378 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Global Roofing, LLC .................................. 407-732-7911 Go Builders ........................................... 407-786-2171 Gulf Western Roofing ................................ 321-443-8096 Ox-Built Construction, LLC ........................ 770-485-3698

Performance Roofing ................................ 407-210-1503 Petersen Dean Roofing & Solar .................. 407-857-1757 Quality Roofing of Florida, Inc. ................... 813-620-4797 Randazzo Builders, Inc. ............................. 352-385-4783 Rhyne Restoration, Inc............................... 407-556-3997 R/J Group, Inc .......................................... 386-760-0764 Watermark Restoration.............................. 770-853-8641 Zee’s Roofing and Construction, Inc. .......... 407-875-2225 ZMG Construction, Inc............................... 407-865-5771

SECURITY SERVICES/ON-SITE

cRiticaL inteRvention seRvices SPECIALIZING IN SECURITY AND PATROL SERVICES

407/408-6431

jeFF.ezell@kkpSecuRitygRoup.coM Complete Access Control of Central Florida, Inc. ........................................... 407-381-3995 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880 Palm Security Services.............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SECURITY SYSTEMS/SERVICE, INSTALLATION & MONITORING Advantage Integration Technology .............. 407-816-9101 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880 Firetronics, Inc. ......................................... 407-774-6900 Premier Security ....................................... 321-206-3881 Royce Integrated Solutions ........................ 843-421-0699 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SEWER/SEPTIC Harvey Baker Plumbing, Inc. ..................... 407-859-3572 Service Master Plumbing Services ............. 407-671-6494

SHOWER ENCLOSURES patRiot GLass RepaiR, LLc 321-443-8427

www.PatriotGlassrepairllc.com Patriot Glass Repair, LLC ........................... 321-443-8427

SIDING/INSTALLATION AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 Ox-Built Construction, LLC ........................ 770-485-3698

SIDEWALK REPAIRS/GRINDING Florida Pavement Services, Inc. ................. 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Shayne Systems, Inc. ................................ 407-299-2552

SIGNS/FLAGS/BANNERS d. sink, inc.

321/231-5804 • WeekenD DiRectionalS

Flags • Banners • signs

American Heritage Press ....................... 407-679-2000 D. Sink, Inc. .............................................. 407-474-8274 DeNyse Companies................................... 727-366-9267 Fast Signs ............................................ 407-774-0003 Oakhurst Signs ......................................... 407-982-5494 Resident News ......................................... 800-961-1916

SPA & POOL HEATERS Spies Pool, LLC ........................................ 407-847-2771

SPRINKLER SYSTEMS (IRRIGATION) Service Master Plumbing Services ............. 407-671-6494 ValleyCrest Landscape Maintenance .......... 407-702-4929

SWIMMING POOL CHEMICALS/SUPPLIES/ CLEANING Poolsure....................................... 800-858-7665 ext 147 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

SWIMMING POOL REPAIRS & RENOVATION Poolsure....................................... 800-858-7665 ext 147 RAPCO Supply .......................................... 800-678-0023

MAY/JUNE 2016

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THE KEY YELLOW PAGES Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

Tv/cable

wasTe removal/consulTing Affinity Waste Solutions ............................. 407-468-5387 Invisible Waste Services ............................ 407-509-1293 Premium Trash Services ............................ 321-872-7497 Skinner Waste Solutions ........................... 904-683-6755 Valet Waste, Inc. ....................................... 877-574-2587 Waste Pro of Florida.................................. 321-377-5391

Bright House Networks.............................. 813-436-2214 Summit Broadband ................................... 407-996-8900

TelecommunicaTions & enTerTainmenT services

uTiliTies

Bright House Networks.............................. 813-436-2214 Century Link MDU..................................... 407-889-6269 Indatus..................................................... 800-727-4246 One Call Now ........................................... 937-573-2346 Summit Broadband ................................... 407-996-8900

AUM ........................................................ 205-283-1831 Conservice ............................................... 904-415-3963 Duke Energy............................................. 866-843-6546 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512

Telephone answering services/ pay Telephones

waTer conservaTion Moen ....................................................... 813-394-0363 NWP Services Corporation......................... 949-253-2512 Orlando Utilities Commission ..................... 407-434-2248 Service Master Plumbing Services ............. 407-671-6494

vended laundry Aaxon Laundry Systems ........................ 954-772-7100

CallMaX ................................................... 770-919-9771 Indatus..................................................... 800-727-4246 RealPage Inc. ........................................... 972-820-3015

waTerprooFing

voicemail/messaging

Criste Construction, Inc ............................. 407-324-2222 DRS Inc.................................................... 407-367-9022 Ox-Built Construction, LLC ........................ 770-485-3698 Renovia .................................................... 317-710-3575

CallMaX ................................................... 770-919-9771 One Call Now ........................................... 937-573-2346 SightPlan ................................................. 407-230-3594

Tennis courTs MRC Contracting ...................................... 321-527-8801

wasTe/recycling/specialTy/consulTing

Tree services

waTer/sewer sub-meTering

Accelerated Waste Solutions of North America LLC. ......................... 866-698-2874 Affinity Waste Solutions ............................. 407-468-5387 City Recycling Group, LLC...................... 813-377-5900 Conex Recycling Corporation ..................... 866-879-2663 Invisible Waste Services ............................ 407-509-1293 Premium Trash Services ............................ 321-872-7497 Recycling Textile Management (RTM) ......... 404-557-1234 Skinner Waste Solutions ........................... 904-683-6755 Sunshine Recycling Group ......................... 407-843-7990 Valet Waste, Inc. ....................................... 877-574-2587 Waste Management .................................. 407-687-5079 Waste Pro of Florida.................................. 321-377-5391

Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert............................... 407-331-8020

Turn Key All Renew Services, LLC. ........................... 904-386-1762 DRS Inc.................................................... 407-367-9022 EPIC Home Services, Inc............................ 407-415-3588 Hydroswift Cleaning Inc. ............................ 407-568-9096 Luminous Painting & Renovating, LLC ........ 407-542-3514 Preferred Maintenance.............................. 904-217-3196 Sparkling Clean ........................................ 407-247-0333 Turnz, LLC ................................................ 407-770-2200

American Metering Services, Inc. ............... 941-358-1253 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512 Ocius ............................................. 12-850-3500 Ext 216 Service Master Plumbing Services ............. 407-671-6494

window cleaning Squeegee Squad ...................................... 407-921-0072

window/screen/door replacemenT parTs Collis Roofing, Inc ..................................... 321-441-2300

Did you know you can BOLD your listing and add color for added attention! call

404-257-8782 for more details

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Royal Landscape Nursery will provide your property with the attention and detail necessary to “Make your property’s first impression a great lasting impression!”

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CONTACT US TODAY: (407) 296-3042 www.royallandscapenursery.com 38

THE KEY www.aago.org

FALLING OBJECTS AND POTHOLESA LANDLORD’S WORST NIGHTMARE? In this article, we’ll consider a few cases involving fallen objects and potholes and reason a conclusion on whether they make the “top five” list of bad things a landlord doesn’t want to encounter.

ALVAREZ VS. HATT ENTERPRISES, et al., Pinellas County Circuit Court Case (July 2015): FACTS: the Plaintiff was a tenant in her early 30s who was injured when a large section of the ceiling in her bathroom fell while she was taking a shower. She had complained to the landlord about leaks and the landlord had repaired the existing drywall before the tenant was injured.

At trial, the Plaintiff offered the testimony of an engineering expert who opined that the drywall should have been replaced rather than repaired. The tenant also testified that the piece of the ceiling that fell hit her head, neck and shoulders. As a result of her injuries, the tenant claimed that she suffered a cervical herniation.

The landlord asserted that it was highly likely that only small pieces of the ceiling fell and that the tenant’s contention that a large sheet fell was suspect. The landlord also offered evidence that the repairs had been done properly. The landlord also pointed out that the tenant had prior neck complaints as evidenced by the fact that she had undergone a cervical MRI prior to the accident.

VERDICT: Apparently, the tenant was less than convincing; the jury entered a verdict in favor the landlord.

SANDOVAL VS. SHERMAN DEVELOPMENT COMPANY LLC D/B/ A TROPICANA FLEE MARKET, Miami-Dade County Circuit Court (December 2015): FACTS: Plaintiff, a 60 year old female, tripped and fell in the parking lot and claimed it was a result of the defendant’s failure to repair potholes. Defendant denied that it was

negligent and asserted that the plaintiff failed to watch where she was walking.

During the trial, Plaintiff offered evidence that there were a series of large eroded areas, or potholes, in the asphalt surface parking area.

Plaintiff stated that her foot went into one of the holes and this caused her to fall. As a result of the fall, Plaintiff was required to undergo a total knee replacement.

Defendant asserted that holes in the asphalt were open and obvious and that the Plaintiff didn’t use reasonable care in walking. Defendant further argued that the Plaintiff had knee issues from arthritis which predated the accident.

VERDICT: The jury found Plaintiff 20% at fault and Defendant 80% at fault and awarded a gross verdict of $136,632. This included $111,032 in past medical expenses; $15,600 In past loss of earnings and $10,000 in past pain and suffering. The jury did not award any future damages. The total figure was reduced by 20% due to Plaintiff’s fault.

Interestingly, the parties had agreed to a “high/low” agreement before the trial which would give the Plaintiff a recovery of at least “X” on the low end regardless of how low the jury verdict was and a recovery of “Y” on the high end regardless of how high the jury verdict reached. The “X” and “Y” figures were not disclosed.

CONCLUSION: These cases illustrate the three requirements to be being a successful landlord who avoids the courtroom with tenants: (1) hire good maintenance personnel; (2) have “big ears” and listen to tenants’ complaints and requests for repairs; and (3) inspect, detect and reject/fix any issues with your apartment building, common areas and grounds. Assuming you follow the three requirements, the odds are fairly good that you’ll not see the word “defendant” after your name in any court documents.

And So It Was...

AAGO’s #AptDay On April 5th over 80 apartment industry professionals gathered at Ember in downtown Orlando for #AptDay, also known as National Apartment Housing Day! This annual event celebrates the achievements and continued success of the apartment industry.

AAGO members enjoyed an evening of networking, food, prizes and fun memories with their colleagues. Marvin Brown with Greystar was our lucky winner for a free trip to San Francisco for the NAA Education Conference!

A special thanks to our cohosts and even sponsors for making this event possible. We truly appreciate your dedicated support to AAGO and the industry as a whole.

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Hosted By:

Sponsored By:

A Proud Member of:

MAY/JUNE 2016

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LegaLine The Law Offices of Heist, Weisse & Wolk, P.A.

Dear Harry, We just were told by one of our residents that another resident was arrested last week in a large drug bust in a nearby city. She showed us the article on the internet, and sure enough, it is our resident, and the charges against him look pretty serious. We had no clue that this occurred, the resident is out on bail, and we just saw him at the pool. All our residents sign a Drug and Crime Free Addendum when they move in. Can we ask him to vacate?

Signed: “Aware of arrest in Apopka”

Harry Heist

the market for two weeks for him and turned away at least three other people. Can we keep his money? He is threatening us with his attorney.

Signed: “Seeking to retain holding deposit in Sanford”

Dear Aware, The standard Drug and Crime Free Addendum only applies to criminal acts that occur on or near the property.

Many years ago, the addendum was created to deal with drug activity on subsidized properties. Residents would be able to deal drugs on the street corners or outside the apartment property line and get away with it. The Drug and Crime Free Addendum is now recommended to be used for all properties, but it will not allow you to evict someone for a criminal act they committed a significant distance from the property. On top of that, the resident is innocent until proven guilty, so this would be an additional impediment to evicting the resident. There is a good chance a lease clause that attempts to create termination rights for an arrest well off the property will not hold up in court.

Dear Seeking, You made a couple serious mistakes. A sample lease should always be provided to an applicant and all charges detailed and set out in writing before you even take any money from a prospect and begin the screening process.

You cannot hold someone to a contract that person has not seen. Your lease is a contract. Additionally, the administrative fee should have been disclosed to him before he signed anything or even gave you the screening fee. Most applicants and residents do not even read the lease or blink an eye at an administrative fee, but this does not make your procedure correct. I would refund all money paid, first making sure any money he paid you has cleared the bank, and move on to the next prospect. It is crucial to do this correctly and not rely on how you have been doing something for years. Speak to your regional manager about this, so the whole company can benefit from the advice you are reading now. Always disclose all fees and charges at first contact with a prospect, be it by phone or in your office. A fee, rent, and charge information sheet should be created for each and every transaction you may be involved in.

Dear Harry, We went through the full application and approval process with one of our applicants. We required and he paid a holding deposit of $200, which would have been applied to his security deposit once everything was signed. Once he saw the lease and we told him there was an administrative fee of $150, he blew a fuse and said he will not rent from us. We think he simply found a cheaper place and is changing his mind. To add insult to injury, we kept this unit off

Dear Harry, We allow residents to either rent a washer or dryer from the company we use, or they can bring their own, as we provide a nice laundry area in each apartment. One of our resident’s washing machine hose failed, causing thousands of dollars in damage to her apartment and to two other apartments. Our resident did not have any kind of rental insurance and is refusing to pay for the damage, claiming that the hose failure may have been due to higher LegaLine

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than normal water pressure. She is claiming to have noticed a rise and drop in water pressure and is trying to say that this is from the construction of another apartment community that is in back of ours. Is there anything we can do?

who moved in three months ago is getting residents together and threatening to sue us in a class action lawsuit because all the amenities are not complete yet, and some are taking way too long to be completed. Is there anything we can do?

Signed, “Cleaning up in Clermont”

Signed, “Opening in Orlando”

Dear Cleaning, Every month our office deals with water damage and the legal issues which arise from that damage. Water damage is the most common and costly problem in multi-family housing. Nothing causes more economic loss than water leaks, hose, supply line, water heater and pipe failures.

You MUST take action immediately. All your supply lines should be replaced with steel braided ones. Yes, they cost more, but it is money well spent. There are rubber and plastic supply lines in use all over, from the dishwasher, the toilet, the sinks, the ice maker to the washing machine which you are dealing with right now. These lines fail all day long. Residents most likely will use a washing machine with their own hoses, hoses that could be many years old. Most water damage can be avoided by taking the time to inspect and replace all supply lines and require all residents who bring their own washing machine to use the steel braided hoses, and make sure they do. Every day, an apartment community is a day older. Many of the supply lines are 10 to 30 years old. They can and will eventually fail. Most likely your apartment community was built with the cheapest supply lines available at the time. You MUST take action and spend some money to prevent this from happening. Some things in life just cannot be avoided. You may never be able to prevent a resident from having a kitchen fire, for example, but flooding and water damage is almost always caused by the failure of the apartment community to spend the extra time and money to replace supply lines with braided stainless steel lines.

Dear Opening, With all the new construction now, this is a very common problem. It is crucial that you have the new residents sign an Amenities and Construction Addendum, under which the new residents acknowledge that certain things advertised are not yet complete, may be under construction, there may be noise, messes and inconvenience, and there are no guarantees when the amenities will be completed. Finally, avoid renting to lawyers if you can! You have been forewarned!

Revised 3/31

Dear Harry, I am on a brand new property, and we are opening in phases. It will be beautiful when completed, but frankly, it is currently a mess. Our brochures and online ads do not accurately portray the property as it is right now, but we have no other choice. An attorney LegaLine MAY/JUNE 2016

43

Criminal Background Checks Under Scrutiny Apartment Industry Advocates, Nearly 50 years ago, President Lyndon Johnson signed into law the Civil Rights Act of 1968. Title VIII of the Act contains what we commonly refer to as the Fair Housing Act. This law, along with amendments passed in 1988 and 1990, protects individuals from housing discrimination based on race, color, religion, sex, national origin, disability or familial status. As a result of this legislation, industry training and education, the federal government’s support and housing professionals’ hard work, systematic and intentional discrimination in housing has been all but eliminated.

Federal fair housing enforcement today is focused on the much more nuanced area of law involving unintentional discrimination or disparate impact liability. The 2015 Supreme Court decision in Texas Department of Housing and Community Affairs v. The Inclusive Communities Project, Inc. confirmed this concept as a legitimate extension of fair housing and paved the way for expanded investigative activity. One of the highest priority areas for these investigations is resident screening, especially criminal background checks. Events this April illustrate exactly how fine a point has been placed on this aspect of the rental housing application process.

The Lawyers Committee for Civil Rights Under Law, according to an April 4 news release, has “…opened a nationwide inquiry into owners who impose blanket bans upon applicants who have had contact with the criminal justice system.” Thirteen housing providers across 12 states have been targeted in particular by the Committee in this “phase 1” action for allegedly using screening policies that bar anyone with a criminal history from obtaining housing. The Lawyers Committee is a nonprofit entity and not a government regulatory or enforcement agency.

The second and more significant event in April related to fair housing and resident screening is new guidance issued by HUD’s Office of General Counsel entitled, Application of Fair Housing Act Standards to the Use of Criminal Records by Providers of Housing and Real Estate-Related Transactions. This guidance, which has the effect of law, places specific parameters around how housing providers can utilize criminal histories in their resident screening processes. NAA, along with our partners at the National Multifamily Housing Council, will issue explanatory material in the coming weeks to help owners and operators navigate the guidance.

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THE KEY www.aago.org

In general, the HUD guidance seeks to end blanket exclusions of prospective residents based on criminal history in favor of a more individualized approach. Specifically, it prohibits the use of arrest records to deny residency and denials based on convictions must consider the nature and severity of the incident. Evaluation of resident screening policies will follow the “burden-shifting” test HUD created in its 2013 Final Rule on the “Implementation of the Fair Housing Act’s Discriminatory Effects Standard.” It’s important to note that while the guidance may be new, the position of HUD is not. They have long espoused the positions now codified by this guidance.

Not surprisingly, the HUD guidance raises a number of questions and concerns about how apartment owners and operators will be able to maintain the critical balance between meeting the goals of fair housing and adequately protecting their residents, employees and property from criminal activity. This is complicated by state and local laws which in some cases create strong disincentives for owners to rent to those with criminal histories. Moreover, the guidance is not specific about which policies will pass muster and it gives no examples of how owners should construct their policies appropriately. Still, successfully navigating this guidance could be as much about process and documentation as it is about specific standards. More to come on that.

Changes to long-held understanding of how an apartment owner and operator should design their policies to comply with fair housing rules is not isolated to resident screening. Preconceived ideas are being challenged in the areas of familial status, occupancy standards, source of income and many others. NAA, our affiliated associations and our members are all grappling with these changes and trying to draw a clear picture of this new world. I suspect it will be some time before that clarity emerges.

For more information on HUD’s most recent guidance as well as resources in other areas of fair housing, go to the NAA website under Government Affairs.

Thanks for reading. Talk with you next month.

Regards, — Gregory S. Brown NAA Vice President of Government Affairs gregorysbrown@naahq.org

AAGO 340 N. Maitland Ave Maitland, FL 32751

8:00 a.m. - 9:00 a.m.

Guest Speaker:

Heather Powell PRG Real Estate Cost: $25 Members/ Guests

Call: 407-644-0539 or email Julie@aago.org for Reservations

Connect With NAA The 2016 NAA Education Conference & Exposition Is Bursting With Inspiration and Value

By Marc Ross, Bob Ross Realty 2016 National Apartment Association Chairman of the Board

J

oin the industry this June 15-18 at the Moscone Center in San Francisco as 9,200 of your fellow apartment industry colleagues discover the very latest solutions, take advantage of unmatched networking opportunities and benefit from some of the best education content available in the industry.

The 2016 NAA Education Conference & Exposition provides inspiration on a massive scale, and registration is only a click away at http://educonf.naahq.org.

We have packed as much inspiration and motivation as possible into four days and attendees will benefit from valuable programming to advance their career. Take a look at our highlights brochure at http://fixation.uberflip.com/i/649194-eventhighlights for the exciting line up of education sessions, general session speakers and Game Changers—plus see what awaits you at the NAA Exposition!

You'll also experience our San Francisco debut. The energy and innovative spirit of San Francisco are sure to make this event even better.

You're going to connect with top apartment housing professionals with the city's amazing sights and scenery at your fingertips.

Discover how much you have to gain at the 2016 NAA Education Conference & Exposition. Register early (http://educonf.naahq.org) to take advantage of discounted rates and save even more when you register a group of 5 or more.

Time to ‘Take 5’

Attendees of the 2016 NAA Student Housing Conference and Exposition walked away with plenty of valuable insights from outstanding speakers and sessions. With more than 17 hours of education, there was a lot of information to take in.

NAA has your back. Our post-show program, “NAA Take 5,” available at http://shce-naa.naahq.org/take-5, gives you access to key tips and takeaways from some of our most popular education sessions. There were lots of great ideas and applicable best practices presented and we don’t want you to miss out!

If we haven’t covered a session that you’re looking for, the NAA Education Institute’s (NAAEI) REWIND program (available at http://shce-naa.naahq.org/rewind) is also a good resource.

REWIND offers 16 PowerPoint-synced audio sessions from the conference so you can revisit the sessions and share them with your colleagues to spread the knowledge.

Additionally, make sure to save the date for the 2017 NAA Student Housing Conference & Exposition, Feb. 14-15 in Chicago.

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THE KEY www.aago.org

Two Chances This May to Take Your Leadership Skills to World-Class Levels

Responding to the need for leadership training within the apartment industry, NAAEI has partnered with Dale Carnegie Training to deliver a world-class program called the NAAEI Leadership Experience. Two, twoday courses will be offered this May in both Philadelphia (May 4-5) and Atlanta (May 11-12).

Before the program, participants complete an assessment, the Profiles Performance Indicator, which helps them focus on developing skills and changing behaviors. A post-program assessment will measure training effectiveness. Participants commit to their manager to improve a system or process that will lead to a measurable ROI. Participants share their progress, by webinar, 60 days after the program concludes.

Investment: $1,695 per person, with early-bird and multiple-attendee discount pricing available at www.naahq.org/learn/education/ naaei-leadership-training/leadership-experience.

Do You Know How You Measure Up? Find Out Today By Participating in the 2016 NAA Survey of Income & Expenses

It's a win-win when your company participates in the 2016 NAA Survey of Income & Expenses in Rental Apartment Communities. All participating companies receive a complimentary copy (a $625 value) of the final report, which contains: Valuable information your staff needs to prepare for the upcoming budget season; detailed local market and national economic analysis (in more than 100 single markets) that will help ensure accurate financial and benchmarking information for your company; and data that will help you compare your communities' performance against your peers.

There are two methods for your company to complete the survey including using our designated Excel file to download data directly from your internal data systems or using our secure survey website at https://naasurvey.celassociates.com/Home/Login.aspx.

To participate in the survey, please contact Janet Gora of CEL at 310-207-7328 to determine the best response method for your company (via Excel or Online). Gora can be reached to assist in coordinating the corporate supervised company participation at janet@celassociates.com. If your company has previously participated, be sure to contact Gora via email before you get started, as she can also assist in pre-loading base property data.

The 2015 IES Executive Summary can be viewed at www.naahq.org/sites/default/files/naa-documents/about-membership/IncomeandExpense2015-EXECSUMMARY.pdf. To purchase your copy today, visit the NAA Bookstore or email the membership department.at membership@naahq.org.

CAMT Classes at AAGO begin on August 10th Visit www.AAGO.org to register or find out more information.

Effective July 1, 2016, Individuals performing water heater and A/C repairs (NOT including replacement) where parts cost no more than $1,000 must be Certified Apartment Maintenance Technicians (CAMT).

This program is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run a cost-effective maintenance program.

Don Fairman

407-760-4696 Larry@FloridaPave.com

407-538-5929 Don@FloridaPave.com

Asphalt and Concrete Repairs, Speed Bumps, Sealcoating, Traffic Markings & Signage, ADA Upgrades

The CAMT program can improve your: Management of Preventative Maintenance, Accuracy of Diagnosis of Maintenance Issues, Ability to Make Cost-Effective and Repair/Replacement Decisions.

NOWERING OFF

Larry Cunningham

FloridaPave.com

AIR CONDITIONING

NING A E L C T DUC SEALING ELECTRICAL &

PLUMBING

WWW.FERRAN-SERVICES.COM CAC1817254

EC13003653

407.422.3551 CFC1429027

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