AAGO Key Magazine - November 2016 by PubMan, Inc.

NOV/DEC 2016

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CONTENTS FOLLOW US ON...

NOV/DEC 2016 • VOLUME 42, NO. 6

8 New Members 10 AAGO Premier Partners

www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

at AAGO’s Thanks for Giving Luncheon

Join us as we

November 11, 2016 ~ 11am -2pm Hilton Orlando/Altamonte Springs 350 S. Northlake Boulevard Altamonte Springs, Florida 32701

Don’t forget to bring a new and unwrapped toy for AAGO’s annual Toy Drive!

Are Are you you ready ready to to stake stake out out your your spot spot for for the the 2017 2017 Trade Trade Show? Show? Booths are now available for purchase Booths are now available for purchase at www.AAGO.org! at www.AAGO.org!

Published By PubMan, Inc. 180 Interstate North Parkway Suite 150 • Atlanta, Georgia 30339 (404) 255-5603 • (800) 875-0778 FAX (404) 255-0212 www.pubman.net and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288 www.aago.org

The KEY is published bi-monthly in the interest of all segments of the multi-housing industry. One copy per member is included in the membership dues. AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

(703)information 518-6141 Contact Cynthia@AAGO.org for more Contact Cynthia@AAGO.org for more information

(407) 960-2910

13 Your Membership is an Investment by Monica Ramsey 11 Thank you to our 2016 Volunteer Instructors 12 What’s in store for AAGO in the new year?? by Ricardo Alicea 13 AAGO Foundation Corner 14 AAGO Advocacy at Work by Amanda Hoang 14 The Golden Key Awards: The Ultimate Recognition of Excellence by Michelle Dixon 18 Market Beat 19 Committee Spotlight 20 Professional Designations 22 Educational Opportunities at AAGO 24 And So It Was... The 2016 Lease-A-Palooza 26 And So It Was... Crisis and Communication Management Luncheon 28 The Key Yellow Pages 33 Capital Update by Gregory S. Brown 34 And So It Was... Business Exchange 36 Legal News by Kevin Knight 38 Connect With NAA

AAGO Officers and Directors 2016 OFFICERS

PRESIDENT Kimberly HackettMaggard, CAPS Royal American Management

VICE-PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty The Bainbridge Companies

TREASURER Lee Rogers JMG Realty, Inc.

SECRETARY Rachelle Hundley ARM, HCCP, CPO Royal American Management

ASSOCIATE VICE PRESIDENT Diana Gaus The Liberty Group

IMMEDIATE PAST PRESIDENT Lauren Kerby, CAPS, CAM CPS, Inc

DIRECTORS

Meredith Torres Greystar

Debbie Gentry CAPS, HCCP Concord Management

Heather Powell CAM, CAPS PRG Real Estate

Jolie Holloman CAM Pinnacle

Kathy Hensley CPM Finlay Management

Lynn McDaniel CAM, CAPS MAA

Natalie Cavaliere CAPS Cambridge Management Services

Erika Johnson CAM, CAPS Regional Director, PRG

Rich Foster CAPS Matrix Residential

Joe Gonzales Milestone Management

Noel Myatt Carpet & Blinds Beautiful

Pete Zimek CAS 407apartments.com

Amanda Weber Real Floors

Tracy Lesse CAM, CAPS

Association Staff

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

Desiree Starr, CAPS, NAAEI Faculty Senior Vice President

THE KEY www.aago.org

Cynthia Cruz Events Manager

Monica Ramsey, CAM, ARM Director of Management and Strategic Growth

Lydia Torres Education Manager

Reuben Parker Roto Rooter

Dominica Hurst Office Manager/Bookkeeper

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The 2017 Maintenance Mania is coming to Orlando on Tuesday, March 21st!

Maintenance Mania® is a national program, offered by NAA, the Apartment Association of Greater Orlando, and presenting sponsor HD Supply (HDS), in which maintenance technicians compete against each other in various skill-based games. Maintenance technicians compete individually to win a number of local awards with the chance to compete at the National Championship held at the annual NAA Education Conference & Exposition. VISIT: www.aago.org/maintenance-mania FOR MORE INFO

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Thank you to our 2016 Premier Partners!

Your Membership is an Investment

he holiday season is now upon us and the end of the year is fast approaching. As you and your team prepare for the busy year ahead, I encourage you to plan for continuing your company’s investment in AAGO. This November, we will be mailing dues invoices for 2017 and your prompt processing of this invoice is much appreciated.

A copy of our 2017 dues rates is listed below for your planning purposes. We hope By: Monica Ramsey you’ll continue to invest in your business and its Director of Membership & Strategic Growth, AAGO employees by maintaining your involvement in AAGO. If you have any questions about your dues invoice or how AAGO can help your business, please do not hesitate to Your AAGO membership dues represent not only an call me at (407) 644-0539 ext 207 or reach me via email investment in your business and your team but the at Monica@AAGO.org. industry as a whole. For example, your membership dues are used to support AAGO’s political advocacy 2017 Dues efforts that preserve the apartment industry’s interests at the local, state, and federal level. In addition, these New Construction: $1.90 per unit funds support AAGO’s world-class education programs that assist in the training and professional development 0-60 Units: $170.00 per year of countless employees, managers, and executives each year. Membership dues also help provide the valuable 61-200 Units: $2.95 per unit networking opportunities AAGO hosts throughout the 201-300 Units: $2.85 per unit year. Last but certainly not least, your membership allows you and your employees to be part of two other 301-400 Units: $2.75 per unit powerful networks: The Florida Apartment Association (FAA) and the National Apartment Association (NAA). 401-500 Units: $2.85 per unit AAGO works closely with FAA and NAA on various 500+ Units: $2.51 per unit advocacy and education initiatives to ensure members are always informed of the latest industry news at the Supplier Member: $420.00 state and federal level.

Thank you to our 2016 Volunteer Instructors! AAGO takes pride in offering cutting edge educational opportunities of the highest caliber for association members. These classes help train professionals from various backgrounds and specialties within the industry. More importantly, these training courses equip the apartment industry’s future leaders with the knowledge they need to succeed and help their companies thrive. This important work wouldn’t be possible without the help and commitment of our Volunteer Instructors. Please join us in thanking the 2016 Volunteer Instructors for sharing their valuable insight and expertise with AAGO students.

2016 Instructors Alexandra Jackiw Arturo Acevedo Carey Miller Cedric Hendrix Chip Tatum Christopher Phillips Lucas McCurdy Dave Sanders Desiree Starr

Julie Smith Sydney Jamieson Kimberly Hackett Maggard Justin Frost Jodi Sink Eric Sangster Evelyn Holland Greg Malinowski Heather Powell

James Barron Ricardo Alicea Jolie Holloman Karen Brandell Kathy Hensley Alice Viego Khalil Kabbourim Maria Filippone Mark Ogier

Dennis Sandidge Michelle Myers Paige Horton Reuben Parker Ron Wenzel Tom Moore Vann Flippen Homar Santiago Joe Velera November/December 2016

What’s in store for AAGO in the new year? By: Ricardo Alicea AAGO’s Incoming 2017 President (The Bainbridge Companies)

irst and foremost, I hope you will join me in thanking our current President, Kimberly Hackett-Maggard (Royal American), for her dedicated service to AAGO. She’s served the association in countless ways throughout the years and created a culture of association involvement in her company that inspires others to do the same. Under Kim’s leadership, the association has grown in size, thrived in political advocacy, and enhanced member services. As the 2017 Incoming President, I would like to thank you for giving me the opportunity to serve the association in this unique capacity. I look forward to helping AAGO continue to break strides and set new records in the year ahead.

I’d also like to share an overview of what AAGO has in store for next year. As always, the association has a full education schedule packed with valuable learning opportunities for every member of your team. If you’d like to receive a copy of the 2017 Course Schedule so you can map out your continuing education plans for 2017, please email Lydia@AAGO.org. In addition to our educational opportunities, AAGO has many exciting networking events planed for the upcoming year. I encourage you to mark the dates below on your calendar so you can plan to connect with other members throughout the year. Please note, there are several sponsorship opportunities available for the events below. If you’re interested in learning how an AAGO event sponsorship can benefit your business, please contact Desiree@AAGO.org for more information. Desiree would be pleased to explain the various options and help you determine which opportunity will best suit your target audience and business goals.

January 18th: January Dinner Meeting January 20th: Committee Leader Roundtable February 7th-8th: FAA Legislative Days in Tallahassee March 14th: Maintenance Mania Competition April 18th: AAGO Trade Show May 17th: May Dinner Meeting Larry Cunningham Phone: 407-760-4696 Email: Larry@FloridaPave.com

Don Fairman Phone: 407-538-5929 Email: Don@FloridaPave.com

June 28th: Advocacy Fundraiser for NAAPAC and APAC August 23rd: Business Exchange (Reverse Trade Show) September 13th: Lunch meeting with Legal Panel September 21st: 9th Annual Lease-A-Palooza October 27th: AAGO Foundation Golf Tournament November 10th: Thanks for Giving Luncheon December 2nd: The Golden Key Awards

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FloridaPave.com 12

THE KEY www.aago.org

If you’d like more information regarding any of the events above, please visit www.AAGO.org or call 407-644-0539. Again, thank you for the opportunity to serve as the 2017 Incoming President. I look forward to working alongside all of you in the days ahead to grow and enhance our association.

Foundation Corner Time to Celebrate Those Who Dedicate Their Own Time and Energy with the Goal of Helping Others

t’s that time of year again to thank everyone who lends a hand and gets involved to make this world a better place. We love to celebrate those in the industry who volunteer their time and try to make a difference in the lives of those who need it. Time is one our most precious resources. People who offer their time to help others are amazing and worthy of being recognized for their efforts. The Supplier Volunteer of the Year for 2016 is Erin Toung from ET&T Distributors and the Management Volunteer of the Year for 2016 is Joseph Rosenwasser from Meadow Wood Property Company. They will be recognized at the 2016 Thanks for Giving Luncheon which will be held at the Hilton Orlando/ Altamonte Springs at 11am on Friday, November 11th. We are asking that you bring an unwrapped toy for the annual toy drive hosted by AAGO. The scheduled speaker at the Luncheon will be our own AAGO Foundation President, Sean Bailey who will have the privilege to share the strides made by the AAGO Foundation and their Friends of the Foundation Committee over the past several months. He will give examples of how the Foundation has made a difference in the local community, tell how they are meeting the goals of their mission, highlight the two Fundraisers that the Friends of the Committee hosted as well as show how they have supported our Charity Partners. Please join us there in celebrating Erin and Joseph and the many other volunteers from our industry who are so generous in giving their time.

2016 Golf Tournament for Charity

Friends of the Foundation Committee Fundraiser for the aago foundation This Fundraiser was a huge success! Net numbers are expected to be above $25,000.00 A Special Thank You to our Anonymous Donor who donated a match on the net proceeds for this year’s Golf Tournament. This made our Fundraising efforts double the impact! You are remarkable!

Thank you so much to our Spectacular Sponsors! Without you, we could not help those in need. Eagle Sponsors FASTSIGNS Central Orlando, AAGO Ace Sponsor CAM Services Million Dollar Hole Sponsor Absolutely Amazing Refinishing, Inc.

Birdie Sponsors Pet and Playground Products & Baxter Restoration Breakfast Sponsor Chadwell Supply

Lunch Sponsor Arbor Contract Carpets Beverage Hole Sponsor Five Star Claims Adjusting

Hole Flag Sponsor CORT Hole Sponsors Affinity Waste Solutions, D. Sink Inc., ET&T Distributors, First Place Fitness Equipment, H & F Construction Services, Driveway Maintenance, Duke Energy, Real Floors, EDC Services Group, G & H Carpet Care Inc., HH Staffing, Baxter Restoration, 407apartments, Rent Path, CSC ServiceWorks, Pet and Playground Products

Event Memories

If you missed any events like the Tunnel To Towers 5K Run & Walk hosted by Stephen Siller Tunnel to Towers Foundation, An Evening With FRIENDS Wine Social hosted by Seminole County Friends of Abused Children or the Friends of the Foundation Committee’s 2016 Golf Tournament Fundraiser then check out the AAGO Foundation Facebook page listed below for recaps, videos and photos showing all the fun had by all who attended the events. If you attended, feel free to download copies of the pictures and if you haven’t attended, see what you have the opportunity to be a part of next year.

Getting Involved and Staying Current with Events and Information

Attend a Friends of the Foundation Committee Meeting. They meet at 9:00am every fourth Thursday of the month at the AAGO office. If you want to get involved with the committee, please email Dominica@AAGO.org to sign up to attend the meetings or to get more information on the upcoming events. All of the information you need to join in the mission of the foundation can also be found at their Facebook page at: www.facebook.com/AAGOfoundation.

November/December 2016

AAGO Advocacy at Work By: Amanda

Hoang

Public Affairs and Communications Consultant

As you may know from the monsoon of political advertisements in your mailbox and the candidate yard signs scattered throughout your community, Election Day is Tuesday, November 8th! For more information regarding the Election and the candidates/issues on your ballot, please contact your county’s Supervisor of Elections office or visit the Florida Division of Elections website at: http://dos.myflorida.com/elections.

LOCAL Local governments have been very active in the last few months of 2016. Many local bodies are wrapping up strategic goals for the year and exploring potential policy initiatives for 2017. Below is a brief summary of AAGO’s ongoing advocacy efforts in central Florida. If you have any questions or would like to bring a particular policy issue to AAGO’s attention, please contact Chip Tatum at Chip@AAGO.org. Orlando’s energy benchmarking ordinance, also known as Building Energy & Water Efficiency Strategy (BEWES), had it’s first reading in front of the Orlando City Council on September 15th. This ordinance will mandate annual energy and water benchmarking using Energy Star Portfolio Manager® for buildings that are 50,000 sq. ft. or greater in size. The proposed policy must receive a second reading before it can be approved and signed into law. As you may know, AAGO worked closely with city staff to share the apartment industry’s concerns with the proposal in the early policymaking stages. As a result, AAGO was given a seat at the table during stakeholder roundtables that the city used to refine and edit the ordinance language before presenting the final product to City Council this fall. In our previous issue of the Key (Sep/Oct, Advocacy at Work on page 14, which is available online at www.AAGO.org), we shared how AAGO’s advocacy efforts have made a positive impact during the redraft of this ordinance. A copy of the BEWES ordinance and more information about the policy is available online at www.AAGO.org, under the Advocacy tab (Local). Since this new policy is a high priority for Mayer Buddy Dyer’s Green Works initiative, we expect it will 14

THE KEY www.aago.org

pass when put before the City Council for a vote. AAGO will continue to monitor this ordinance and keep you updated as it progresses through the approval process. In addition, the City of Orlando recently established a park impact fee to develop and fund public parks. The proposal was approved (Ordinance No. 2016-65) on Second Reading on September 15th. As a result, home builders will be assessed $966 per new single-family home and developers will be required to pay $825 per multifamily unit for a park impact fee on new developments. The Ordinance was drafted based on a study the City of Orlando conducted to review the city’s rapid growth and the need for more public parks. It has also come to AAGO’s attention that Orange County is conducting a study to explore solutions for enhancing affordability in the single and multifamily housing markets. One of the solutions they are considering at this time is Inclusionary Zoning (IZ). Examples of IZ policies in other parts of the nation mandate all new developments set aside 10 percent of the total number of units for affordable housing purposes. These mandates often place caps on rent prices and limit rent growth to the rate of inflation. Unfortunately, IZ policies have failed to deliver tangible results and often hinder housing development. It is important to note that although IZ is being considered by the Orange County government at this time, other local governments in central Florida could follow suit if a policy is approved in Orange County. Please know AAGO will continue to monitor this issue and will keep members informed of developments as they arise.

STATE As you may know, Florida’s legislative session is one of the shortest in the nation, with only 60 days from start to finish. The 2017 legislative session will begin on March 7th and conclude on May 5th. The November Election could shake up the composition of the Legislature, which will have an impact on the initiatives that will see action on the House and Senate floor next session. The Florida Apartment Association’s Legislative Days will be held on February 7th and 8th in Tallahassee. As in years past, AAGO members plan to travel to the state Capitol to meet with lawmakers and discuss the pressing policy issues impacting the multifamily

NATIONAL industry. I encourage you to visit www.FAAHQ.org for more information regarding this exciting advocacy opportunity and how you can get involved. Please stay tuned for our next issue, which will provide a state legislative outlook for 2017 and more information about this year’s Legislative Days trip. If you have any questions about AAGO’s plans for this year’s Legislative Days trip, please email Chip@AAGO.org.

The National Apartment Association (NAA) is also gearing up for its annual advocacy event in Washington, D.C. on March 7th and 8th. Registration for this event will open in early November online at www.NAAHQ.org. Similar to FAA Legislative Days, AAGO is proud to send a group of members to the halls of Congress to meet with federal policymakers. During these meetings, members discuss federal legislative issues and concerns from the apartment industry’s perspective. If you are interested in participating in this year’s trip, please email Chip@AAGO.org for more information.

The Golden Key Awards: The Ultimate Recognition of Excellence Just as the movie industry has the accomplishments. There is no better way Oscars and NFL teams battle for the to validate one’s outstanding performance coveted Vince Lombardi trophy, in and achievements throughout the year. By: Michelle Dixon the apartment industry we consider Winning an award at the AAGO ceremony Director of Real Estate, the Golden Key Award to be our is exciting; yet, the enthusiasm has a Greystar ultimate recognition of excellence. ripple effect, creating a shift in motivation The AAGO’s Annual Golden Key and attitude in the workplace. Once an Awards Ceremony is the end of the employee is publicly recognized for his/ year gala that brings together the best her efforts, it shows coworkers that talent in Central Florida to the stage. It’s a time to recognize hard work is rewarded — they too can shine if they have the and honor individuals and teams for reaching the highest level dedication and the motivation to keep learning, keep working of achievement in the multifamily industry, and it’s a time of the hard and keep striving to be better. year that we eagerly anticipate. It was over 300 years ago that a French philosopher said, Receiving the award goes far beyond a one night celebration. “Appreciation is a wonderful thing. It makes what is excellent Industry professionals strive to meet goals and take initiative to in others belong to us as well.” Those words still hold true be honored on this special occasion. Being nominated, in itself, today and the Golden Key Awards is proof. is a great achievement and a testament to the exceptional work that is put in — day in and day out. As a director for Greystar, the awards process offers me and other industry professionals an opportunity to take a look back at our team members performance and recognize their

www.greystar.com

November/December 2016

PRESENTS:

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GOLDEN KEY AWARDS Our annual gala event celebrates your success and recognizes those companies and individuals who have achieved the highest level of service and commitment to our industry.

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Online: www.aago.org email: cynthia@aago.org Call: 407-644-0539 FAX: 407-644-6288

THE KEY www.aago.org

KEY SPONSORS:

Photo Booth Sponsor:

Platinum Sponsors:

Gold Sponsors: The Sherwin Williams Company

Redi Carpet

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Student Housing at UCF Back to School!

Quick Facts from Mr. Guyet about UCF Enrollment

As we have done in the past, we wanted to share some information about the student housing market in the UCF area. To get some local knowledge about this topic, we talked with Mr. Paul M. Guyet, a Student Housing Specialist from Smith Equities Real Estate Investment Advisors, Orlando Florida. Mr. Guyet has been active in the student markets since the late 1990’s and produces annual reports on various student housing markets throughout Florida including the University of Central Florida (UCF). Based on Mr. Guyet’s latest report, we have created the tables below that summarize the student housing market in the UCF area.

2016 - 2017 UCF Student Housing

# Units # Beds

Occupancy

Off Campus (Rent by Bedroom)

5,128

16,552

99.5%

Off Campus (Rent by Bedroom or by Apartment)

240

684

100%

Off Campus (Rent by Apartment)

1,236

1,986

100%

Total

6,604

19,222 99.6%

On Campus - Dorms & Units On Campus - Greek Housing

N/A N/A

7,094 467

2015-2016 Average Rents Per Bedroom

2016-2017 Average Rents Per Bedroom

100% 100%

2016-2017 Average Rents Per Bedroom

1 Bed 1 Bath $907

$945

4.1%

2 Bed 2 Bath $542

$556

2.6%

3 Bed 3 Bath $537

$545

1.5%

4 Bed 4 Bath $505

$510

1.0%

Quick Facts from Mr. Guyet about UCF Student Housing Lease-Up

• Currently there are 7,094 bedrooms On-Campus and 100% occupancy. • Approximately only 75 bedrooms remain vacant in Off Campus student housing.

THE KEY www.aago.org

• UCF enrollment for the 2016-17 school year sits at approximately 62,000 students. • This school year’s enrollment is down slightly from last year’s record setting year of over 63,000 students. UCF 2016-2017 School Year Lease-Up Report According to Mr. Guyet, the 2016-2017 school year lease-up was very positive. Nearly all off-campus housing was fully leased by the end of July and rents increased over last year. For the second year in a row the student housing market didn’t have any new product come to market for the school year. UCF New Housing Construction News for the 2016-2017 School Year Mr. Guyet indicated that at UCF there are no new off-campus or on-campus housing properties scheduled to come on line in the next year. So UCF should continue with another successful leasing year in 2017-2018. New Downtown Orlando Campus Proposed Both UCF and Valencia College are planning to build a new downtown campus in Orlando. It will be located in what is currently known as “Creative Village” (the location of the original Orlando Magic basketball arena) and it will have about 7,700 students. Plans call for the new campus to come on line for the 2019-20 school year at the corner of Terry and Livingston streets. Currently about 600 bedrooms are planned at this new campus. 3rd Quarter 2016 AMSTR Available in October The Apartment Market Survey & Trend Report (“AMSTR”) is now available providing current numbers and historical trends for all the areas of AAGO. To get the latest available copy, go to Reports.MyRentComps.com. Source: Paul Guyet, Student Housing Specialist, Smith Equities Real Estate Investment Advisors

COMMITTEE SPOTLIGHT Membership Committee By: Pete Mann, National Credit System, Inc.

GET FREE COMP REPORTS NOW & COMPREHENSIVE ANALYSIS REPORTS SOON! By Geoff Harlan, MyRentComps.com / AAGO Market Survey

2016 has been a very exciting year for the Membership Committee. Our committee was focused on creating and achieving few goals that will help AAGO continue to grow. Some of the things we concentrated on was reducing the number of drops, increasing the engagement/participation of our members and promoting the effectiveness of AAGO for our industry. AAGO started the year with 144,105 units, 185 management companies and 249 supplier members. Currently, we are at 154,206 units, 189 management companies and 281 suppliers. We are pleased to say, with increases in unit numbers, management companies and supplier members, we have achieved this goal. In addition to increasing our footprint in the central Florida area, we also wanted to get more feedback from our members. This year, our committee helped create a new member and renewal member survey. This new tool will allow the association to get a better understanding on the various ways it can enhance its services for members.

This year, the Membership Committee wanted to create a promotional piece to highlight the impact AAGO makes in the lives of members and the industry as a whole. The committee decided to use a mouse pad that was split into four quadrants to communicate the value of AAGO. Each quadrant on the mouse pad provided information regarding specific AAGO member benefits. These quadrants included networking, education, engagement/involvement and advocacy. Members of the Membership Committee visited each property to thank them for their membership and gave the member a mouse pad for their office. The Membership Committee meets the third Friday of every month at the AAGO office at 9:00am. We are always looking for new faces and fresh ideas to help us continue to grow. Please feel free to stop by and share your thoughts with us!

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AAGO Member Orientation Friday, November 4, 2016 9:00am—11:00am

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CAMT Certification

Certificación de CPO

All classes are from 9:00am—5:00pm Registration begins at 8:30 am Earn your Certificate for Apartment Maintenance Technicians and advance your career in apartment maintenance. NAAEI developed the CAMT program to provide the knowledge and tools necessary to run a cost-effective maintenance program. CAMT Module: • November 16 - Appliance Repair With Greg Malinowski, RAPCO Supply *Effective July 1, 2016, individuals performing water heater and AC repairs (NOT including replacement) where parts cost no more than $1,000 must be Certified Apartment Maintenance Technicians (CAMTs). *

$799 for APASS Subscribers $899 Member / $999 Non-Member CAMT is sponsored by our friends: Real Floors G & H Carpet Care Affinity Waste Solutions

With Dave Sanders 6 CEC’s Registration begins at 7:30 am

THE KEY www.aago.org

Duke Energy Baxter Restoration The Liberty Group

Jueves & Viernes, Diciembre 8 & 9 , 2016 8:00 am - 5:00 pm Con Arturo Acevedo 6 CEC’s La inscripción comienza a las 7:30 am

Ley de Florida...64E-9.018 -Certificación Pública de Técnico de Servicio de Piscina. Un individuo que da atención a una piscina pública manteniendo los estatutos de limpieza, la calidad del agua y el equilibrio químico de piscinas públicas deberá ser certificado. Florida Law... 64E-9.018—Public Pool Service Technician Certification: An individual who services a public pool by maintaining the cleanliness, water quality and chemical balance of public pools shall be certified.

$279 FOR APASS SUBSCRIBERS $299 Members / $399 Non-Members

Are you an APASS subscriber?

EPA CERTIFICATION

Friday, October 14, 2016 Tuesday, December 13, 2016 8:30 AM - 5:00 PM

If you are, you know that you have access to all APASS qualifying classes for FREE!!! Whenever you see “NO BRAINER”, you know that this is an APASS qualifying class!

With Vann Flippen, Chadwell Supply 6 CEC’s Registration begins at 8:00 am The Federal Clean Air Act, Section 608, requires that persons who services, maintain, repair or dispose of appliances and equipment that contain regulated refrigerants be certified in proper refrigerant handling techniques. The EPA has also placed a sales restriction on refrigerants, limiting the sale of regulated refrigerants to certified technicians only. Technicians who violate the Clean Air Act provisions may be fined, lose their certification, and may be required to appear in Federal Court

$135 for APASS subscribers/ $149 member $199 non-member/ Retests $95

APASS Subscribers also enjoy a 10% discount on certification and designation courses. If you are not, why aren’t you? It’s a NO BRAINER! You get unlimited seminars and workshops for an entire on-site team for the cost of one seminar! For just $69 per month, APASS can improve productivity, sharpen skills and reduce potential liabilities by millions!

Congratulations to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Landlord Tenant Law

Friday, December 16, 2016 9:00am—12:00pm With James Barron 3 CEC’s

Want to know how to get the real “LEGAL EDGE” over your residents? Reduce evictions and legal problems? Learn how to navigate the legal streets of Landlord and Tenant Law in this comprehensive seminar facilitated by landlord tenant legal expert, James Barron.

Free for APASS Subscribers $69 Members / $99 Non-Members Breakfast is sponsored by CORT

Certified Apartment Portfolio Surpervisor

Johanna Borrego, CAPS Marilyn Urroz, CAPS

Certified Apartment Manager

Mary Worthy, CAM

If you are interested in enrolling in an upcoming designation program, please contact Lydia Rodriguez at (407)644-0539 or lydia@aago.org.

November/December JULY/AUGUST 2015 2016

2323

s ’ O AG And So It Was...

Lease-A-Palooza On September 22nd, over 250 members packed the Plaza Live in Orlando for the 8th Annual Lease-A Palooza! Attendees arrived in style and dressed to impress in prom gear from the past and present.

This year’s event was once again headlined by the inspiring Lia Smith from Satisfacts and Lisa Trosien from Apartment Experts. Everyone’s favorite emcee, Pete Regules (CORT), helped get the crowd pumped up with fun activities between speakers. At the event, attendees learned cutting edge leasing tips and demographic trends to help them excel in today’s market.

Attendees had a blast posing for prom night memories in the photo booth sponsored by Criste Construction. The event also featured the crowning of Prom King and Queen, Eric Sangster (Royal American and Shirley De La Mora (Royal American). If you haven’t visited the AAGO Facebook page (/ AAGOPage) yet, we encourage you to do so and check out the fun pictures from the big event! Please join us in thanking our amazing event sponsors for their support! Presenting Sponsors:

Event Sponsors:

Zillow Rental Network

On-Site G & H Carpet Care, Inc. Five Star Claims Adjusting Break Sponsors: Invisible Waste Services Photo Booth Sponsor: Criste Construction 24

THE KEY www.aago.org

November/December 2016

And So It Was...

Crisis and Communication Management Luncheon On September 14th, AAGO hosted a Crisis and Communication Management Luncheon with guest speaker, Franco Ripple, Vice President of CATECOMM. 80 attendees joined AAGO at the Hilton Orlando Altamonte Springs for this event. Attendees from all walks of the apartment industry learned the best practices for effective communication management in times of crisis. A special thanks to guest speaker, Franco Ripple, for sharing valuable insight with AAGO members at this event.

For more pictures and information on AAGO events www.facebook.com/ AAGOPage

THE KEY www.aago.org

Advantages: • Competitive Pricing • Industry Dedicated Account Representatives • Flexible Billing Programs • Electronic or Paper Billing • Product Training and Technical Support

LET US DO THE WORK FREE DELIVERY FREE Uncrate / Set in Place FREE Removal of Old Appliances

Nationwide Distribution Network • National Account Programs Rapco Supply 1010 Dyer Blvd Kissimmee, FL 34741 www.rapcosupply.com

Please join us for the installation of our 2017 Board of Directors and recognition of our 2016 Committee Leadership. This dinner meeting typically sells out and space is limited to the first 150 people that sign up! Don’t delay, register today.

Call us today at

407-933-0119 or Toll Free

1-800-678-0023

REGISTER NOW: Call, Fax, Email OR Visit our Website!!! phone: (407) 644-0539 fax: (407) 644-6288 email: cynthia@aago.org website: www.aago.org

November/December 2016

THE KEY YELLOW PAGES ACCESS CONTROL SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Complete Access Control of Central Florida, Inc. ................................ 407-381-3995 Spot Industries, Inc................................... 407-468-7784 VingCard Elsafe ........................................ 214-789-5340

ADVERTISING/MARKETING WORLD ADVERTISING OF FLORIDA ADVERTISING SPECIALTIES • 813/835-9500 PROMOTIONAL ITEMS • CLOTHING • INCENTIVES

407apartments ......................................... 407-505-4332 American Heritage Press ........................... 407-679-2000 apartmentsuppliers.com ........................... 407-399-0745 Apartment Finder Magazine ..............407-894-3847 X 120 Apartment List .......................................... 336-706-4854 Apartmentjobs.com ................................... 877-682-6200 Apartments.com ....................................... 813-504-0507 Apartment Lease-Up Experts. .................... 305-502-7888 D. Sink, Inc. .............................................. 407-474-8274 FASTSIGNS............................................... 407-774-0003 FASTSIGNS East Central ...........................(407) 898-5770 For Rent Media Solutions........................... 800-882-5659 GStarr LLC ............................................... 407-473-3968 National Efficiency Systems Inc .................. 877-769-2334 Multifamily Exclusive ................................. 407-366-4444 RentPath .................................................. 407-888-0745 realtor.com ............................................... 805-557-2942 Rent.com ................................................. 310-828-8866 World Advertising of Florida ....................... 813-835-9500

AIR CONDITIONING All Elements Energy .................................. 407-260-1539 ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 BranamJames Construction Inc.................. 352-530-2232 Ferran ...................................................... 407-422-3531 Home Depot (The) ..................................... 407-417-0252 HD Supply ................................................ 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023 Triangle Construction ................................ 407-846-8274 US Heating and Air Conditioning, Inc........... 407-774-9850

AIR CONDITIONING/FILTERS/FILTER MATERIALS ISS Supply, LLC ........................................ 407-296-5211 Marcone Supply........................................ 407-422-8381 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023

AIR QUALITY SERVICE/INDOOR Air Quality Assessors .....................................407-233-0493 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Criste Construction, Inc ............................. 407-324-2222 Healthy Home Environmental Services, LLC .....407-273-9387 Natural Air Energy ..................................... 863-679-2665

APPLIANCES Appliance Warehouse................................ 407-782-9380 ARD Distributors, Inc ......800-282-3377 or 800-654-7721 Azuma Leasing ......................................... 800-707-1188 Chadwell Supply ...................................... 888-341-2423 Commercial Laundries of West Florida, Inc.. 800-876-1477 HD Supply ............................................... 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Lowe’s Companies .................................... 336-232-4816 MFS Supply .............................................. 440-248-5300 RAPCO Supply .......................................... 800-678-0023

ASPHALT PAVING/REPAIRS All County Pavement Management Solutions an M&M Asphalt Co ................. 407-610-8069 Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Driveway Maintenance, Inc ........................ 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Seminole Asphalt Paving ........................... 407-323-0111

THE KEY www.aago.org

ATTORNEY/COURT SERVICES

CARPET CLEANING SERVICES

LAW OFFICES OF HEIST, WEISSE & WOLK, P.A. PH: 407/872-1995 FAX: 407/872-1725

G & H CARPET CARE, INC. 407/671-7877

OUT OF AREA: PH: 1-800-253-8428 FAX: 1-800-367-9038

Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP ............................ 407-422-2454 Law Office of James I. Barron, III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC............................... 407-792-5659

AUTOMATIC ACCESS SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850

BACKFLOW TESTING & REPAIR AMERICAN BACKFLOW & FIRE SERVICES, LLC 877-393-5544

We Specialize in Testing, Repairing, Rebuilding & Replacing Backflow Devices

American Backflow & Fire Services, LLC. 877-393-5544 Fire and Life Safety America .................. 407-688-1949 Firetronics, Inc. ..................................... 407-774-6900 Harvey Baker Plumbing, Inc ................... 407-859-3572 Reliance Plumbing ................................ 407-831-4459 Roto Rooter .......................................... 407-855-7900 Service Master Plumbing Services ......... 407-671-6494 Unifour Fire & Safety ............................. 813-283-1801

BASKETBALL/SPORTS EQUIPMENT

HONESTY

Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 Undisputed Steamer.................................. 407-927-2917

CARPET SALES/INSTALLATION CARPET & BLINDS BEAUTIFUL, INC. 407-578-6000 “FLOORING CENTRAL FLORIDA SINCE 1981”

CUTTING EDGE CARPET 407/244-5588

BATHTUB REPAIRS & REFINISHING

BLINDS/DRAPERIES SALES/INSTALLATION Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Marietta Drapery & Window Coverings Co. ........................................ 800-852-8769 RAPCO Supply .......................................... 800-678-0023

BULK WASTE REMOVAL Waste Management .................................. 407-687-5079

CABINET/KITCHEN/BATH/DOORS INTELLECTUAL DESIGN, INC. 407-847-2330 PAINTING - CABINETS - REMODELING

Absolutely Amazing Refinishing, Inc............ 407-444-9000 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Custom Klosets and Cabinets .................... 813-246-4806 Go Builders............................................... 407-786-2171 Intellectual Design, Inc............................... 407-847-2330 Kitchen Solvers of Orlando......................... 407-603-1945 MFS Supply .............................................. 440-248-5300 Robert Drollett Construction, Inc................. 386-316-4730

CAMERAS/CCTV A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Critical Intervention Services ...................... 407-408-6431

CAR WASH/COIN OPERATED/VAC & WATER MACHINES Davis Air-Vac & Carwash, Inc. .................... 407-673-2777

CARPENTRY & REFURBISHING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 AMH Construction, Inc............................... 407-408-1822 BranamJames Construction Inc.................. 352-530-2232 InfoTycoon .................................... 404-267-1506 ext 718 Jim Cary Painting...................................... 407-468-6057 Renovia . .................................................. 866-271-2148 Statewide Construction ............................ 407-282-2809

SERVICE

CARPET DYEING

Korkat Inc................................................. 770-214-9322 Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Artisian Refinishing ................................... 407-952-7241 BathArt Refinishing ................................... 407-952-0958 Bathtub Reglazing Specialist, Inc................ 407-284-2172 ELG Property Solutions .............................. 407-791-2991 Intellectual Designs, Inc. ............................ 407-847-2330

QUALITY

Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Carpet Valle, Inc. ....................................... 407-889-7111 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 Sanctify . .................................................. 407-733-1607 SERVPRO of Winter Park. .......................... 407-678-5391 Total Green Cleaning, Inc. .......................... 407-413-5561 Undisputed Steamer.................................. 407-927-2917

“YOUR COMPLETE FLOORING SOURCE”

Arbor Contract Carpet ............................... 407-438-1129 Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors, Inc................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008

CHEMICALS/SUPPLIES/CLEANING Chromate Industrial Corp ........................... 407-340-1565 HD Supply ................................................ 407-232-0097 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235

CLEANING SERVICES Awnclean ................................................. 813-258-9344 Maxter Building Maintenance Inc. .............. 407-990-2910 Sanctify . .................................................. 407-733-1607 Sparkling Clean ........................................ 407-247-0333 Total Green Cleaning, Inc. .......................... 407-413-5561

CLOSETS Custom Klosets and Cabinets .................... 813-246-4806

CLOTHING RECYCLING City Recycling Group, LLC ......................... 813-377-5900 Goodwill Industries of Central Florida.......... 407-233-8096

COIN OPERATED LAUNDRY EQUIPMENT COINMACH-MACGRAY 800/432-1541 EXT 50534 CREDIT & SMART-CARD/COIN OPERATED LAUNDRY EQUIPMENT

ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 Aaxon Laundry Systems ............................ 954-772-7100 Coinmach-MacGray .................. 800-432-1541 ext 50534 Commercial Laundries of West Florida, Inc. .....800-876-1477 Mac-Gray Services, Inc. .................................800-662-4729 Washco Laundry Equipment, Inc. ....................800-342-9683

COMPACTOR RENTALS Waste Management .................................. 407-687-5079 Waste Pro of Florida .................................. 321-377-5391

COMPUTER SOFTWARE/HARDWARE BuildingLink.com ...................................... 407-529-6063 CoreLogic SafeRent .................................. 800-877-1223

THE KEY YELLOW PAGES First Advantage ......................................... 800-590-8535 GStarr LLC................................................ 407-473-3968 MRI Software ............................................ 937-684-7544 On-Site.com ............................................. 407-370-4648 R.A. Cassel & Associates ........................... 407-599-5890 RealPage Inc ............................................ 972-820-3015 Yardi Systems, Inc..................................... 407-921-8526

CONCRETE COATINGS/POOL DECKS/ENTRIES Artisian Refinishing................................ 407-952-7241 Awnclean.............................................. 813-258-9344 Behr Paint Corporation .......................... 407-341-2759 Porter/PPG Paints ................................. 407-947-8570 Robert Drollett Construction, Inc. ............ 386-316-4730 Shayne Systems, Inc. ............................ 407-299-2552

CONSTRUCTION AAPCO Florida-A Division of AAPCO Group .................... ...................................................... 800-728-2690 Allsouth Renovations, Inc. ...................... 888-323-8601 AMH Construction, Inc. .......................... 407-408-1822 Arteek Supply & Design LLC. ................. 407-406-0900 Camp Construction Services .................. 813-622-6610 Carroll Bradford, Inc .............................. 407-647-9420 CMSBUSH, Inc. ..................................... 407-316-8544 Coastal Reconstruction Group ................ 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc. ................. 386-860-2050 Global Roofing, LLC ............................... 407-732-7911 Gulf Western Roofing ............................. 321-443-8096 Harrison Brown Construction.................. 407-637-2985 Head Consulting Services ...................... 407-256-9363 Huggins Construction ............................ 407-466-6605 Mohawk Industries ............................... 800-266-4295 Ox-Built Construction, LLC ..................... 770-485-3698 Quality Restoration & Renovations .......... 813-517-1555 Robert Drollett Construction, Inc. ............ 386-316-4730 Solidway Construction, Inc. .................... 407-383-5609 Stratus Construction & Roofing .............. 407-625-5866 SWET Construction Group...................... 321-594-5569 Watermark Restoration .......................... 770-853-8641

CONSTRUCTION CONSULTANT CMSBUSH, Inc. ......................................... 407-316-8544 Zee’s Roofing and Construction, Inc. .......... 407-875-2225

COUNTER REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Intellectual Designs, Inc. ............................ 407-847-2330

CREDIT CARD mERCHANT SERvICES Integrated Merchant Services .................... 305-633-6303

CREDIT/COLLECTION INFORmATION Assurant Resident Solutions ...................... 877-277-4811 Core Logic SafeRent ................................. 800-877-1223 First Advantage ......................................... 800-590-8535 Leading Edge Solutions, LLC ..................... 407-708-1901 Monument Adjustment Bureau .................. 407-308-3999 National Credit Systems ............................ 800-530-0676 On-Site.com ............................................. 407-370-4648 RentDebt Automated Collections, LLC ........ 800-467-2316 RentPaidOnline ......................................... 904-599-2794 Resident Check......................................... 800-491-2580 Southern Management .............................. 800-229-4531 TransUnion ............................................... 312-985-2226

CRImE SCENE CLEANING Accident Cleaners ..................................... 407-438-9699 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769

CURB REPAIR/PAINTING All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Concrete Sidewalk Repair, LLC................... 855-255-3935 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Professional Debt Mediation ...................... 888-676-9873 Shayne Systems ....................................... 407-299-2552

ELECTRICAL SUPPLIES/SERvICES Criste Construction, Inc ............................. 407-324-2222 Home Depot (The) ..................................... 407-417-0252 Ferran ...................................................... 407-422-3531 Orlando Utilities Commission ..................... 407-434-2248 RAPCO Supply .......................................... 800-678-0023 Switch Electric LLC ................................... 800-929-5035 Wilmar Industries ...................................... 954-815-0800

ELECTRONIC PAYmENT SERvICE RentPaidOnline ......................................... 904-599-2794

ENERGY CONSERvATION All Elements Energy .................................. 407-260-1539 AUM ........................................................ 800-418-5393 Chromate Industrial Corp ........................... 407-340-1565 Duke Energy ............................................. 866-843-6546 Energy Management Systems, Inc. ..... 800-965-9642 ext 403 Minol........................................................ 972-386-6611 Orlando Utilities Commission ..................... 407-434-2248

ENTERTAINmENT Aarrow Sign Spinners................................ 301-221-4752 Don’t Stop Believing Entertainment, Inc ...... 404-840-4484

EvICTIONS Law Offices Of heist, weisse & wOLk, P.a. Ph: 407/872-1995 faX: 407/872-1725

Out Of area: Ph: 1-800-253-8428 faX: 1-800-367-9038

Law Offices of James I Barron III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Renters Reference Services, Inc. ................ 904-800-2288 Warren & Skaggs, PLLC ............................ 407-792-5659

EXERCISE EQUIPmENT Exercise Systems, Inc................................ 407-996-8890 First Place Fitness Equipment .................... 904-998-0738 Korkat Inc................................................. 770-214-9322 Pet and Playground Products ..................... 334-318-5448 ProMaxima Strength & Conditioning ........... 407-429-9972

EXTERmINATORS All Florida Pest Control .............................. 407-385-2190 American Pest Management...................... 727-321-6881 A.R.T. Pest Control Services Inc. ................ 888-926-6488 Elite Pest Systems .................................... 407-331-0030 Florida Pest Control................................... 407-896-6601 Massey Services ....................................... 407-645-2500 Prevail Pest Control ................................... 800-432-6547 Sterling Pest Control, Inc. .......................... 407-277-7378 ValleyCrest Landscape Maintenance .......... 407-702-4929

FENCING A. C. T. Access Control Technologies, Inc.......407-422-8850 Complete Access Control of Central Florida, Inc. ........................................ 407-381-3995 Memoreyes........................................... 770-989-1776

FINANCING Elevation Financial Group, LLC ................... 407-215-1353

FIRE ALARm CERTIFICATION AND CONSULTING Academy Fire Life Safety ........................... 407-844-3028 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers ................ 321-332-4599

FIRE ALARm INSTALLATION, mONITORING\SERvICE Academy Fire Life Safety ........................... 407-844-3028 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE EXTINGUISHERS Academy Fire Life Safety ........................... 407-844-3028 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900

MFS Supply .............................................. 440-248-5300 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE RESTORATION Behr Paint Corporation .............................. 407-341-2759 Bestway Care Carpet Cleaning ................... 407-854-5331 Coastal Reconstruction Group .................... 407-644-1800 Criste Construction, Inc ............................. 407-324-2222 Fire and Life Safety America ...................... 407-688-1949 Huggins Construction ................................ 407-466-6605 Ox-Built Construction, LLC......................... 770-485-3698 Quality Restoration & Renovations .............. 813-517-1555 Quick Response Fire Protection ................. 407-469-2134 Recromax ................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391 Statewide Construction ............................. 407-282-2809 Watermark Restoration.............................. 770-853-8641

FIRE SPRINKLER INSTALLATION/INSPECTION/ BACKFLOW/HYDRANTS American Backflow & Fire Services, LLC .... 877-393-5544 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Quick Response Fire Protection ................. 407-469-2134 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494 Unifour Fire & Safety ................................. 813-283-1801

FLOOR COvERING

cutting edge carPet 407/244-5588 “Your Complete Flooring SourCe”

Arbor Contract Carpet .............................. 407-438-1129 Carpet & Blinds Beautiful........................... 407-578-6000 Chadwell Supply ....................................... 888-341-2423 Commercial Flooring Distributors ............... 386-668-0121 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors......................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Mohawk Industries ................................... 800-266-4295 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-466-1523 Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Turnz, LLC ................................................ 407-770-2200

FOUNTAINS/SALES & SERvICE Vermana .................................................. 888-599-2477

FURNITURE/HOUSEWARES SALES/LEASING Admiral’s Casual Furniture......................... 800-999-2589 AFR Furniture Rental ................................. 407-608-5141 Cort ......................................................... 407-678-2677 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Southern Furniture Leasing........................ 407-867-7347 Sunbrite Outdoor Furniture ........................ 407-294-9041

GENERAL CONTRACTORS AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 AMH Construction, Inc............................... 407-408-1822 Allsouth Renovations, Inc. .......................... 888-323-8601 BranamJames Construction Inc.................. 352-530-2232 Champion Window Inc............................... 407-878-7482 CMSBUSH, Inc. ......................................... 407-316-8544 CN Prestige Contracting LLC ..................... 561-718-0302 Coastal Reconstruction Group .................... 407-644-1800 Criste Construction, Inc ............................. 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 Global Roofing, LLC................................... 407-732-7911 Go Builders............................................... 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Ox-Built Construction, LLC......................... 770-485-3698 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Statewide Construction ............................. 407-282-2809 Solidway Construction, Inc. ........................ 407-383-5609 SWET Construction Group ......................... 321-594-5569 TB Roofing & Construction......................... 727-545-8272

November/December 2016

THE KEY YELLOW PAGES Servello & Son, Inc. ................................... 386-753-1100 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert ............................... 407-331-8020 US Lawns ................................................. 407-319-9044 US Lawns of Orlando................................. 407-412-8266 ValleyCrest Landscape Maintenance .......... 407-702-4929 Yellowstone Landscape ............................. 407-446-6010

THS National, LLC ..................................... 866-794-8210 Triangle Construction ................................ 407-846-8274 Windsor Redevelopment Corp .................... 813-854-3800 Zee’s Roofing and Construction, Inc. .......... 407-878-2225

Glass & Mirror Patriot Glass Repair, LLC ........................... 321-443-8427

lawN/sHrUB sPraYiNG

GolF Car/trikes/leasiNG/sales/serViCes

All Florida Pest Control .............................. 407-385-2190 B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Hogan Landscapes, Inc. ........................... 407-283-5296 Luke Brothers Landscape Services ..... 727-937-6448 ext 2045 Massey Services ....................................... 407-645-2500 Servello & Son, Inc. ................................... 386-753-1100 Sterling Pest Control, Inc. .......................... 407-277-7378 US Lawns ................................................. 407-319-9044

Advantage Golf Cars ................................. 407-440-2804 Bargin Carts ............................................. 863-438-0043 Golf & Electric Vehicles .............................. 407-568-2122 Orlando Golf Cars ..................................... 407-426-9727

GUtters/ProteCtioN/CleaNiNG AAPCO Florida-A Division of AAPCO Group . 800-728-2690 Awnclean ................................................. 813-258-9344 Mallard Systems ....................................... 321-804-4907

Hardware

leasiNG CoMPaNY

RAPCO Supply .......................................... 800-678-0023 VingCard Elsafe ........................................ 214-789-5340

Apartment Leaseup Experts ....................... 305-502-7888 National Efficiency Systems Inc .................. 877-769-2334

HUMaN direCtioNal/sPiNNers

leGal

Aarrow Sign Spinners................................ 301-221-4752

Law Offices Of heist, weisse & wOLk, P.a. Ph: 407/872-1995 faX: 407/872-1725

iNsUraNCe sales Assurant Resident Solutions ...................... 877-277-4811 Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031

Out Of area: Ph: 1-800-253-8428 faX: 1-800-367-9038

iNsUraNCe serViCes/risk MaNaGeMeNt Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031 Yardi Systems, Inc..................................... 407-921-8526

iNterNet serViCes aNd desiGN Apartment List .......................................... 770-617-8812 Apartments.com ....................................... 813-504-0507 Bright House Networks .............................. 813-436-2214 GStarr LLC ............................................... 407-473-3968 Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351 R.A. Cassel & Associates ........................... 407-599-5890

iNterior desiGN Kay Green Design, Inc. .............................. 407-246-7155 Koncept Design Studio .............................. 404-888-0198

irriGatioN rePairs/Parts American Backflow Testing ........................ 877-393-5544 B&M Landscape Concepts......................... 407-677-7799 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc.. ................... 904-716-0683 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services...... 727-937-6448 ext 2045 Reliance Plumbing .................................... 407-831-4459 Servello & Son, Inc. ................................... 386-753-1100 Service Master Plumbing Services ............. 407-671-6494 US Lawns of Orlando................................. 407-412-8266

keY CoNtrol sYsteMs BuildingLink.com ...................................... 407-529-6063 Handy Trac Systems ..........................800-665-9994 x231 VingCard Elsafe ........................................ 214-789-5340

lake MaiNteNaNCe Southern Aquatic Management, Inc. ........... 407-878-6655

laNdsCaPe arCHiteCt Innovations Design Group .......................... 407-440-3574

laNdsCaPiNG/lawN MaiNteNaNCe/ CoNsUltiNG Ackman Brothers Landscaping, Inc. ........... 407-929-3062 B&M Landscape Concepts......................... 407-677-7799 Budd Group (The)...................................... 407-823-8188 Carroll Bradford, Inc .................................. 407-647-9420 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Greater Outdoors Lawn Care ..................... 407-438-1601 Hogan Landscapes, Inc. ........................... 407-283-5296 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services727-937-6448 ext 2045 Preferred Maintenance .............................. 904-217-3196 Royal Landscape Nursery .......................... 407-296-3042

THE KEY www.aago.org

Law Office of James I Barron, III, P.A. ......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC ............................ 407-792-5659

leak deteCtioN Healthy Home Environmental Services, LLC .....407-273-9387

MaiNteNaNCe rePairs EDC Services Group .................................. 407-771-4442 EPIC Home Services, Inc............................ 407-415-3588

MaiNteNaNCe sUPPlies Chadwell Supply ....................................... 888-341-2423 Chromate Industrial Corp ........................... 407-340-1565 EDC Services Group .................................. 407-771-4442 HD Supply ................................................ 407-232-0097 Lowe’s Companies .................................... 336-232-4816 Maintenance Supply Headquarters ............. 813-299-9338 Marcone Supply........................................ 407-422-8381 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Wilmar Industries ...................................... 954-815-0800

MaNaGeMeNt CoNsUltaNt Satisfacts Research .................................. 866-655-1490

Market researCH 407apartments ......................................... 407-505-4332 ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205 CoStar Group, The..................................... 321-558-4061 MyRentComps.com .................................. 407-206-3791

MiCrowaVe oVeN Parts RAPCO Supply .......................................... 800-678-0023

Mold/asBestos/lead reMediatioN/ restoratioN & CoNsUltiNG Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Coastal Reconstruction Group .................... 407-644-1800 ELG Property Solutions .............................. 407-791-2991 G & H Carpet Care, Inc .............................. 407-671-7877 Lynch’s CCC and Restorations, Inc ............. 407-366-0010 Recromax................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391

Mold iNsPeCtioN serViCes Air Quality Assessors................................. 407-233-0493 Healthy Home Environmental Services, LLC .. 407-273-9387

Mold iNsPeCtioN serViCes Air Quality Assessors................................. 407-233-0493

MoViNG & storaGe 1st Class Moving and Storage ................... 800-297-6683 Knight Speed Moving ................................ 800-591-0161

MUltiFaMilY Market researCH & aNalYsis ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205

Newsletters Resident News.......................................... 800-961-1916

oNliNe Market sUrVeY MyRentComps.com .................................. 407-206-3791

orNaMeNtal iroN works A.C.T. Access Control Technologies, Inc. ..... 407-422-8850

oUtdoor/iNdoor FUrNitUre/reFiNisHiNG suNBrite OutDOOr furNiture 407/294-9041 New SliNg & Strap FurNiture Re-Finish  •  Re-stRap • Re-sLinG

Admiral’s Casual Furniture......................... 800-999-2589 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Sunbrite Outdoor Furniture ........................ 407-294-9041

PaiNtiNG (aPPliCators)

iNteLLectuaL DesigN, iNc. 407-847-2330 paiNtiNg - CabiNetS - remodeliNg

AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Affordable Quality Painting......................... 407-467-5416 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 ELG Property Solutions .............................. 407-791-2991 EPIC Home Services, Inc............................ 407-415-3588 GDE Renovations, Inc. ............................... 407-321-8886 Intellectual Designs, Inc. ............................ 407-847-2330 Jim Cary Painting...................................... 407-468-6057 Luminous Painting & Renovating, LLC ........ 407-542-3514 Orlando Prestige Painting & Restoration, Inc .... 407-852-7981 Ox-Built Construction, LLC......................... 770-485-3698 Porter/PPG Paints ..................................... 407-947-8570 Preferred Maintenance .............................. 904-217-3196 Professional Painting of Central Florida....... 407-673-0228 Renovia .................................................... 866-271-2148

r-tistic iNteriOrs, iNc. 407/677-6197 • inteRioR paintinG • DRywaLL RepaiR • textuRinG • tiLe

R-Tistic Interiors ....................................... 407-677-6197 Statewide Construction.............................. 407-282-2809

PaiNts & sUPPlies Behr Paint Corporation .............................. 407-341-2759 Color Wheel Paints .................................... 407-293-6810 Home Depot (The) ..................................... 407-417-0252 Lowe’s Companies .................................... 336-232-4816 Paint Drop by Valspar (The)........................ 407-816-9146 Porter/PPG Paints ..................................... 407-947-8570 Professional Painting of Central Florida....... 407-673-0228 RAPCO Supply .......................................... 800-678-0023 Sherwin Williams Company (The) ............... 407-468-9671 Valspar Corporation................................... 512-820-4328

ParkiNG lot MaiNteNaNCe All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 Asphalt365, Inc ....................................... 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Criste Construction, Inc. ............................ 407-324-2222 Driveway Maintenance, Inc. ....................... 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801

Patio/PorCH/railiNG AAPCO Florida-A Division of AAPCO Group . 800-728-2690

Patrol serViCes Critical Intervention Services ...................... 407-408-6431 Memoreyes .............................................. 770-989-1776 Palm Security Services .............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Shergroup Security ................................... 407-545-7337 Signal 88 Security North Orlando ............... 407-267-5611 Veterans Security Corps of America, Inc ..... 954-731-5161

THE KEY YELLOW PAGES PERSONNEL/TEMPORARY SERVICES

HH Staffing ServiceS, inc 407/401-9496 From regional managers to grounds maintenance – give us a call Apartmentjobs.com ................................... 877-682-6200 BG Staffing ............................................... 813-314-2069 HH Staffing ............................................... 407-401-9496 Liberty Group, The..................................... 407-512-6408 RecruiterMixer .......................................... 407-641-5577

PET SERVICES/SITTINg Pet Playground Products ........................... 334-318-5548 PooPrints Central Florida ........................... 407-496-3133

PLANTS/PLANTINg SUPPLIES Greater Outdoors Lawn Care ..................... 407-438-1601 Royal Landscape Nursery .......................... 407-296-3042

PLAYgROUNd ANd PARk EqUIPMENT Pet Playground Products .................................. 334-318-5548

PLAYgROUNd/SHAdE & PARk EqUIPMENT ET & T Distributors, Inc. ............................. 888-642-2226 Korkat Inc................................................. 770-214-9322 Pet Playground Products ........................... 334-318-5548 Top Line Recreation .................................. 800-921-4509

PLUMBINg PARTS/SUPPLIES/SERVICES Service maSter plumbing 407/671-6494 now You can call a name You can trust

American Backflow Testing ........................ 877-393-5544 Avalon Manufacturing ............................... 407-619-1463 Ferran ...................................................... 407-422-3531 Five Star Claims Adjusting . ....................... 321-652-0878 Flo-Tec Automation . ................................. 727-531-8796 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Moen ....................................................... 813-394-0363 RAPCO Supply .......................................... 800-678-0023 Reliance Plumbing .................................... 407-831-4459 Roto Rooter .............................................. 407-855-7900 Service Master Plumbing Services ............. 407-671-6494 Wilmar Industries ...................................... 954-815-0800

PRE-EMPLOYMENT/RESIdENT SCREENINg CoreLogic SafeRent .................................. 855-491-2696 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 RealPage Inc. ........................................... 972-820-3015 Resident Check......................................... 800-491-2580 Yardi Systems, Inc..................................... 407-921-8526

PRESSURE WASHINg/EXTERIOR BUILdINg CLEANINg Awnclean ................................................. 813-258-9344 Asphalt365, Inc ........................................ 407-344-1194 DRS Inc. ................................................... 407-367-9022 Elite Pest Systems .................................... 407-331-0030 Jim Cary Painting...................................... 407-468-6057 Mallard Systems ....................................... 321-804-4907 Maxter Building Maintenance Inc. .............. 407-990-2910 Professional Painting of Central Florida....... 407-673-0228 Ox-Built Construction, LLC......................... 770-485-3698 Renovia .................................................... 866-271-2148 Sparkling Clean ........................................ 407-247-0333 Squeegee Squad ...................................... 407-921-0072 Total Green Cleaning, Inc. .......................... 407-413-5561

PRINTINg/TYPESETTINg/gRAPHIC ARTS Apartment Finder Magazine ........... 407-894-3847 ext 120 American Heritage Press ....................... 407-679-2000 Central Communications, LLC ................ 407-936-5650 FASTSIGNS ........................................... 407-774-0003 FASTSIGNS East Central ...........................(407) 898-5770 For Rent Media Solutions........................... 800-882-5659 Multifamily Exclusive ............................. 407-366-4444 RentPath .................................................. 407-888-0745 Koncept Design Studio .............................. 404-888-0198

PROMOTIONAL PROdUCTS/EVENTS Central Communications, LLC ................ 407-936-5650 Koncept Design Studio .............................. 404-888-0198 Multifamily Exclusive ................................. 407-366-4444 0pinions Vary ............................................ 407-733-4351 World Advertising of Florida ....................... 813-835-9500

PUBLIC RELATIONS 0pinions Vary ............................................ 407-733-4351

PUBLISHERS 407apartments ......................................... 407-505-4332 Apartment Finder Magazine ..............407-894-3847 X 120 For Rent Media Solutions........................... 800-882-5659 RentPath .................................................. 407-888-0745

PURCHASINg SERVICES Buyers Access .......................................... 303-991-5580

REAL ESTATE BROkERAgE/MULTI-FAMILY/ APPRAISAL/dEVELOPER Apartment Hunters.................................... 407-930-4607 Apartment Leaseup Experts ....................... 305-502-7888 Marcus & Millichap ................................... 407-557-3800 Reisch Consulting Group, Inc. .................... 407-628-2742

REFERRAL SERVICES Apartment Hunters.................................... 407-930-4607 Monument Adjustment Bureau .................. 407-308-3999

REHAB g & f renovationS, inc. 407-732-7911 multi-FamilY renovation specialist

AAPCO Florida-A Division of AAPCO Group. ....................................... 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Allsouth Renovations, Inc. .......................... 888-323-8601 CN Prestige Contracting LLC ..................... 561-718-0302 Coastal Reconstruction Group .................... 407-644-1800 Commercial Flooring Distributors ............... 386-668-0121 Custom Klosets and Cabinets .................... 813-246-4806 DBK ......................................................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Huggins Construction ................................ 407-466-6605 Kay Green Design, Inc. .............................. 407-246-7155 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Service Master Plumbing Services ............. 407-671-6494 Statewide Construction ............................. 407-282-2809 Switch Electric LLC ................................... 800-929-5035 TB Roofing & Construction......................... 727-545-8272 Turnz, LLC ................................................ 407-770-2200 Windsor Redevelopment Corp .................... 813-854-3800

RELOCATION SERVICES Apartment Hunters.................................... 407-930-4607 Apartment List .......................................... 770-617-8812

REMOdELINg

cutting edge carpet 407/244-5588 “Your complete Flooring source”

AJS Building & Renovations ....................... 407-298-9700 AMH Construction, Inc............................... 407-408-1822 Artisian Refinishing ................................... 407-952-7241 Camp Construction Services ...................... 813-622-6610 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 Harrison Brown Construction ..................... 407-637-2985 Huggins Construction ................................ 407-466-6605 Kay Green Design, Inc. .............................. 407-246-7155 Kitchen Solvers of Orlando......................... 407-603-1945 Luminous Painting & Renovating, LLC ........ 407-542-3514 Moen ....................................................... 813-394-0363 Ox-Built Construction, LLC......................... 770-485-3698 Quality Restoration & Renovations .............. 813-517-1555 Solidway Construction, Inc. ........................ 407-383-5609 Switch Electric LLC ................................... 800-929-5035

RESIdENT RETENTION Cares By Apartment Life ............................ 407-408-4245 Satisfacts Research .................................. 866-655-1490

RESIdENT SURVEYS National Efficiency Systems Inc .............. 877-769-2334 Satisfacts Research .................................. 866-655-1490

RESIdENTIAL PROdUCTS/SERVICES Apartments.com ....................................... 813-504-0507 Counter Crew ........................................... 407-975-3796 Monument Adjustment Bureau .................. 407-308-3999 One Call Now............................................ 937-573-2346 Palm Security Services .............................. 877-824-4025 PooPrints Central Florida ........................... 407-496-3133

RESTORATION - FIRE, WATER, & WINd INSURANCE

coaStal reconStruction group 407-644-1800 reBuild – renovate – recoup www.coastalreconstruciton.com

Accident Cleaners..................................... 407-438-9699 Affordable Quality Painting. ....................... 407-467-5416 AJS Building & Renovations....................... 407-298-9700 AMH Construction, Inc............................... 407-408-1822 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-654-1769 Coastal Reconstruction Group.................... 407-644-1800 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc.................................................... 407-367-9022 Elite Steam, Inc......................................... 407-209-9843 ELG Property Solutions .............................. 407-791-2991 Five Star Claims Adjusting . ....................... 321-652-0878 Kitchen Solvers of Orlando ........................ 407-603-1945 Orlando Prestige Painting & Restoration, Inc .... 407-852-7981 Ox-Built Construction, LLC ........................ 770-485-3698 Recromax................................................. 407-455-0955 Renovation Group, Inc. (The) ...................... 866-417-7350 Reliance Plumbing .................................... 407-831-4459 Sensor Industries ..................................... 850-420-0997 SWET Construction Group ......................... 321-594-5569 Undisputed Steamer ................................. 407-927-2917 Windsor Redevelopment Corp.................... 813-854-3800

ROOF ANd EXTERIOR CLEANINg DRS Inc.................................................... 407-367-9022 mallard systems ....................... 877-382-5620 Petersen Dean Roofing & Solar .................. 407-857-1757 Renovia .................................................... 866-271-2148 Softwash Systems .................................... 407-519-1235 Squeegee Squad ...................................... 407-921-0072

ROOFINg CONTRACTORS/CONSULTANTS AAPCO Florida-A Division of AAPCO Group. ..................................... 800-728-2690 Avalon Manufacturing ............................... 407-619-1463 Camp Construction Services ...................... 813-622-6610 Carroll Bradford, Inc .................................. 407-647-9420 DRS Inc.................................................... 407-367-9022 Five Star Claims Adjusting . ....................... 321-652-0878 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Global Roofing, LLC .................................. 407-732-7911 Go Builders .............................................. 407-786-2171 Gulf Western Roofing ................................ 321-443-8096 Ox-Built Construction, LLC ........................ 770-485-3698 Performance Roofing ................................ 407-210-1503 Petersen Dean Roofing & Solar .................. 407-857-1757 Quality Roofing of Florida, Inc. ................... 813-620-4797 Randazzo Builders, Inc. ............................. 352-385-4783 Rhyne Restoration, Inc............................... 407-556-3997 R/J Group, Inc .......................................... 386-760-0764 Stratus Construction & Roofing .................. 407-625-5866 Solidway Construction, Inc......................... 407-383-5609 Sun Coast Roofing Services. ...................... 407-322-2925 TB Roofing & Construction ........................ 727-545-8272 Watermark Restoration.............................. 770-853-8641 Zee’s Roofing and Construction, Inc. .......... 407-875-2225

November/December 2016

THE KEY YELLOW PAGES SECURITY SERVICES/ON-SITE

CRITICAL INTERVENTION SERVICES SPECIALIZING IN SECURITY AND PATROL SERVICES

407/408-6431

DeNyse Companies................................... 727-366-9267 FASTSIGNS .............................................. 407-774-0003 FASTSIGNS East Central ...........................(407) 898-5770 Oakhurst Signs ......................................... 407-982-5494 Resident News ......................................... 800-961-1916

SPA & POOL hEATERS Spies Pool, LLC ........................................ 407-847-2771

jeff.ezell@kkpsecuritygroup.com Complete Access Control of Central Florida, Inc. ........................................... 407-381-3995 Critical Intervention Services...................... 407-408-6431 Fidelity Security Agency LLC ...................... 407-542-1529 Freeman Security Services Inc. .................. 407-507-3880 Memoreyes .............................................. 770-989-1776 Palm Security Services.............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Quick Response Fire Protection ................. 407-469-2134 Security and Investigations Inc. .................. 321-960-6672 Shergroup Security ................................... 407-545-7337 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SPRINKLER SYSTEMS (IRRIGATION) Service Master Plumbing Services ............. 407-671-6494 ValleyCrest Landscape Maintenance .......... 407-702-4929

SWIMMING POOL ChEMICALS/SUPPLIES/ CLEANING Poolsure....................................... 800-858-7665 ext 147 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

SWIMMING POOL REPAIRS & RENOVATION Poolsure....................................... 800-858-7665 ext 147 RAPCO Supply .......................................... 800-678-0023 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

TELECOMMUNICATIONS & ENTERTAINMENT SERVICES

SECURITY SYSTEMS/SERVICE, INSTALLATION & MONITORING Critical Intervention Services ............................. 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880 Firetronics, Inc. ......................................... 407-774-6900 Premier Security ....................................... 321-206-3881 Shergroup Security ................................... 407-545-7337 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SEWER/SEPTIC Harvey Baker Plumbing, Inc. ..................... 407-859-3572 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494

ShOWER ENCLOSURES

Bright House Networks.............................. 813-436-2214 Century Link MDU..................................... 407-889-6269 Indatus..................................................... 800-727-4246 One Call Now ........................................... 937-573-2346 Summit Broadband ................................... 407-996-8900

TELEPhONE ANSWERING SERVICES/ PAY TELEPhONES CallMaX ................................................... 770-919-9771 Indatus..................................................... 800-727-4246 RealPage Inc. ........................................... 972-820-3015

TENNIS COURTS MRC Contracting ...................................... 321-527-8801

PATRIOT GLASS REPAIR, LLC 321-443-8427

TREE SERVICES

www.PatriotGlassRepairLLC.com Patriot Glass Repair, LLC ........................... 321-443-8427

Competitive Edge Landscaping .................. 407-391-1532 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert............................... 407-331-8020

TURN KEY

SIDING/INSTALLATION AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 Ox-Built Construction, LLC ........................ 770-485-3698

SIDEWALK REPAIRS/GRINDING Florida Pavement Services, Inc. ................. 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Shayne Systems, Inc. ................................ 407-299-2552

SIGNS/FLAGS/BANNERS

All Renew Services, LLC. ........................... 904-386-1762 DRS Inc.................................................... 407-367-9022 EPIC Home Services, Inc............................ 407-415-3588 Luminous Painting & Renovating, LLC ........ 407-542-3514 Preferred Maintenance.............................. 904-217-3196 Sparkling Clean ........................................ 407-247-0333 Turnz, LLC ................................................ 407-770-2200

TV/CABLE Bright House Networks.............................. 813-436-2214 Summit Broadband ................................... 407-996-8900

D. SINk, INC. 321/231-5804 Flags • Banners • signs • Weekend directionals

UTILITIES

American Heritage Press ........................... 407-679-2000 Central Communications, LLC.................... 407-936-5650 Concrete Sidewalk Repair, LLC. ................. 855-255-3935 D. Sink, Inc. .............................................. 407-474-8274

AUM ........................................................ 800-418-5393 Conservice ............................................... 904-415-3963 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Duke Energy............................................. 866-843-6546

Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512

VENDED LAUNDRY Aaxon Laundry Systems ........................ 954-772-7100

VOICEMAIL/MESSAGING CallMaX ................................................... 770-919-9771 One Call Now ........................................... 937-573-2346

WASTE/RECYCLING/SPECIALTY/CONSULTING Accelerated Waste Solutions of North America LLC. ......................... 866-698-2874 Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 City Recycling Group, LLC...................... 813-377-5900 Conex Recycling Corporation ..................... 866-879-2663 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Invisible Waste Services ............................ 407-509-1293 Premium Trash Services ............................ 321-872-7497 Recycling Textile Management (RTM) ......... 404-557-1234 Skinner Waste Solutions ........................... 904-683-6755 Sunshine Recycling Group ......................... 407-843-7990 Valet Waste, Inc. ....................................... 877-574-2587 Waste Management .................................. 407-687-5079 Waste Pro of Florida.................................. 321-377-5391

WASTE REMOVAL/CONSULTING Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 Invisible Waste Services ............................ 407-509-1293 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Premium Trash Services ............................ 321-872-7497 Reliance Plumbing .................................... 407-831-4459 Skinner Waste Solutions ........................... 904-683-6755 Valet Waste, Inc. ....................................... 877-574-2587 Waste Pro of Florida.................................. 321-377-5391

WATER CONSERVATION Moen ....................................................... 813-394-0363 NWP Services Corporation......................... 949-253-2512 Orlando Utilities Commission ..................... 407-434-2248 Sensor Industries ..................................... 850-420-0997 Service Master Plumbing Services ............. 407-671-6494 WaterSignal.............................................. 404-566-1978

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Apartment Association of Greater Orlando Trade Show Central Florida Fairgrounds

NOVEMBER 11, 2016 - 11 a.m. - 2 p.m. Contact Cynthia@AAGO.org for more informatoin

White House Toolkit Points to Local Barriers to Affordability Crisis Apartment Industry Advocates, Last month the Obama Administration weighed in on one of the seminal issues impacting local communities and one with which our industry finds itself struggling again – housing affordability. What might surprise you is that the message from the White House was not directed at property owners. The Housing Development Toolkit (available on the whitehouse.gov website) opens with this: Over the past three decades, local barriers to housing development have intensified ...The accumulation of such barriers – including zoning, other land use regulations, and lengthy development approval processes – has reduced the ability of many housing markets to respond to growing demand. The toolkit discusses in specific detail the costs that these barriers impose on local households, the economies and even the environment as well as their role in exacerbating gentrification and income inequality. This is a welcome message from the Administration. As many of you are experiencing firsthand, the issue of housing affordability increasingly dominates local news and policymaker debates. Beyond the statistics, low- and moderate-income families struggle to find housing that meets their needs at a price they can afford. This is an issue in the usual suspect markets on the coasts, but also in places like Austin, Texas, Nashville, Tenn., and Colorado Springs, Colo. While this current crisis is not breaking news, the scale and scope of the problem seem greater than in previous cycles as does the intensity of the advocacy efforts by tenant-rights’ organizations. Last month a few NAA affiliate offices and events were picketed by protesters and in one case, an Association Executive was personally the target of an advocacy campaign. The White House efforts could not come at a better time. What many advocates seem unwilling to acknowledge is that the seeds for our current crisis were sown long ago in local land development and use policies. As the Housing Development Toolkit notes, when the recovery from the 2008 recession began, many communities were not positioned to take advantage:

The toolkit goes on to describe a number of excellent policy options available to local governments to streamline the development process and increase apartment housing supply. Nearly all are positioned as incentives to development and even mandatory inclusionary zoning is described in both mandatory and voluntary terms but the toolkit’s recommendation tilts more towards voluntary incentive for IZ like density bonuses or streamlined approval processes. Rent control is not on the list of policy recommendations. While not on the list of policy recommendations, the toolkit does make a case of sorts for source-of-income protection for Section 8 voucher holders, characterizing a property owner’s choice not to participate in the Section 8 program as “discrimination.” We will continue to respectfully disagree with the Administration on this and stand in support of the freedom of a private owner to take on the responsibilities, and burdens, that come with accepting Section 8 vouchers. NAA has been a vocal, aggressive champion of this program for decades, including its voluntary nature. Also missing from the toolkit is a strategy for fighting NIMBYism (Not in My Back Yard) that pervades in so many jurisdictions. Truth-be-told, many of the hurdles put in the place of apartment development were put there by NIMBYists who would sacrifice anything to prevent more supply of apartments. More and more local governments, with help from private sector employers, nonprofit organizations and others, are standing up to these forces. Those efforts must be replicated around the nation if we are ever to make a dent in this affordability challenge. Nothing in the toolkit is earth-shattering, however, the focus and emphasis it places on local governments and their central role in the affordability crisis are extremely important. Our hope is that local governments listen and future Administrations make the same commitment. Make sure to mark your calendars for the 2017 NAA Capitol Conference and Lobby Day on March 7 – 8. Our goal is to create another record-breaking event, bringing in more advocates to reach all 535 members of Congress. Registration opens in early November.

In a growing number of metropolitan areas, the returning health of the housing market and vibrant job growth haven’t led to resurgent construction industries and expanding housing options for working families, due to state and local rules inhibiting new housing development that have proliferated in recent decades.

Thanks for reading. Talk with you next month.

There is also of course the added complicating factor of stagnant wages. No- or low-wage growth is hard enough in markets where demand is “normal.” It is downright dangerous in the growing list of markets where exorbitant development costs and red-hot demand accelerate rent increases.

— Gregory S. Brown NAA Vice President of Government Affairs gregorysbrown@naahq.org

Regards,

November/December 2016

And So It Was...

Business Exchange AAGO members enjoyed learning the “Art of Networking” at this year’s Business Exchange on August 24th. This reverse-trade-show event was held inside the beautiful Orlando Museum of Art. Over 200 attendees filled the museum to make new connections and mingle with friends in the industry. This year, 19 management companies exhibited while our supplier members walked the trade show floor and shared the value their businesses bring to the apartment industry. A special thanks to our Management Company Exhibitors for helping make this year’s event a huge success!

Bainbridge Carroll Management Concord ContraVest Finlay Management GoldOller Greystar JMG Realty JRK Klein Company MAA Matrix Meadow Wood Michaelson Group Milestone NPMA Pinnacle Royal American UDR 34 34 THETHE KEYKEY www.aago.org www.aago.org

September/October November/December2016 2016

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LEGAL NEWS by KEVIN KNIGHT

THREE RECENT VERDICTS This article reviews three recent verdicts involving issues that frequently arise in landlord/tenant scenarios. The results give some insight on the “climate” facing landlords in Florida’s court system.

Gallardo was a 60 year old male who was walking in the defendants’ parking lot on September 25, 2010, when he stepped on a banana peel, slipped, and fell to his knees. Gallardo was treated by para¬medics at the scene, but declined transport to the emergency room. Gallardo was later determined to have a left medial meniscus tear and underwent arthroscopic knee surgery. Gallardo contended the injury and the surgery were caused by the fall.

Brastates Import and Export, Inc. vs. B. Tetrault, Inc., et al. Miami-Dade County Circuit Court Case No. 1110662-CA (/2/2/16) Brastates was a business that sold various products to foreign markets and the defendant was a warehouse owner/landlord who rented space to Brastates. Brastates leased the property located in North Miami Beach from the defendant beginning in 1998.

In July, 2010, Brastates told that landlord that Brastates wanted to end the lease agreement. Brastates’ principal was leaving the country and requested that the landlord provided an additional two weeks to remove his personal property. He contended that the landlord agreed and asked the plaintiff to move everything into the adjacent ware¬house. Brastates’ principal testified that he moved his property into the adjacent warehouse and left for Brazil. After Brastates lease was terminated, Brastates contends that its landlord agreed that Brastates could move various belongings into an adjacent warehouse. After Brastates accomplished the relocation of their property, the landlord disposed of the property. On Au¬gust 26, 2010, when Brastates’ principal returned from his trip, he called the landlord to make ar¬rangements to pick up his personal property only to learn that the landlord had “thrown everything out.” Brastates’ principal contended that the landlord never provided any notice that the landlord intended to enter the premises or provide an opportunity for Brastates to remove his belongs. Brastates claimed approximately $56,000 in damages for loss of construction materials, food pro¬cessing devices, display cases, office furniture, com¬puter components, cash register, freezer, filing cabinet, forklift and a motorcycle. He also sought treble damages and attorney fees. The landlord maintained that some of Brastates’ items claimed were never present, others were taken by Brastates’ principal’s nephew (who was left in charge when Brastates’ principal was in Brazil) and the remaining items had no value and were thrown out. The plaintiff sued the landlord company and its manager for conversion and civil theft. In response, the defendants asserted that they were within their rights to throw away the broken and discarded items which Brastates had left behind after terminating the lease. JURY VERDICT: The jury found that the landlord unlawfully converted Brastates’ property and awarded $5,000 on the con¬version claim. The jury found that the landlord had not committed civil theft. Gallardo vs. Sugarland Plaza Stores, Inc., et al. Hendry County Case No: 14-CA-530 (5/18/16).

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Gallardo sued for negligence and the property owner argued that it had no notice of the condi¬tion and no opportunity to correct it prior to Gallardo’s fall. The owners also argued that no banana peel had been dropped. Finally, the owners disputed that Gallardo’s knee condition and surgery were causally related to the fall. In particular, the owners contended that Gallardo had preexisting left knee issues.

By: Kevin Knight

JURY VERDICT: In closing, Gallardo’s attorney requested an award of $500,000. Obviously, the jury disagreed since they found no negligence on the owners’ part. The owners have filed motions for costs and attorney fees pursuant to a proposal for settlement and Gallardo has filed a motion for a new trial. Cabrera vs. Wal-Mart Stores, Inc., Case No. 14-CV-24447 (S.D.Fla. 3/23/16) Cabrera was shopping in the defendant’s Wal-Mart Store and he slipped and fell as a result of a foreign substance on the floor, which Cabrera claimed should have been cleaned up by Walmart. Cabrera claimed that he didn’t see the spill on the floor prior to stepping in it and falling. Walmart asserted that it had no notice of the spill and disputed that Cabrera was injured as a result of the fall. Cabrera testified that the fall caused disc bulges in his lumbar spine and an injury to his right knee. Cabrera’s injuries caused him ongoing pain and limitation of motion. Cabrera also stated that he had never injured his back and right knee prior to this fall. Walmart asserted that the spill had just occurred and an employee was on the way to clean up the spill seconds before Cabrera fell. Walmart also noted that Cabrera had a similar slip and fall four years before at a local mall, which Cabrera failed to disclose. In the prior fall Cabrera had complained of the same injuries according to Walmart. As such, Walmart maintained that Cabrera’s conditions and issues preexisted the date of the subject fall. Walmart had even obtained the report of a physician hired by Cabrera’s prior attorney which documented permanent injuries to Cabrera’s knee and back. JURY VERDICT: The jury apparently didn’t like Cabrera’s failure to disclose the prior accident and found no negligence on Walmart’s part. CLOSING: These three cases suggest that a tenant who sues a landlord asserting that the landlord has been negligent does not have a “lock” on the outcome. This is especially the case if the tenant or injured party has been less than candid about their prior injuries or treatment for the same or similar injuries.

You Wouldn’t Build Without Blueprints, So Why Budget Without Benchmarks?

chieving success tomorrow requires one to take care of business today—that’s why leading communities turn to the 2016 NAA Income & Expense Survey in Rental Apartment Communities (IES). Results of the 28th annual IES are available at www.naahq.org/16IES. The report presents data from garden and mid-rise/high-rise properties further segmented by individually metered and master-metered utilities allowing for definitive benchmarking. Survey data is presented in three forms: dollars per unit; dollars per square foot of rentable area; and dollars as a percentage of gross potential rent (GPR). The survey includes an executive summary, detailed data, reports and charts about rental communities. More than 100 single markets are available. Each report provides comprehensive data and economic analysis including: market rent, metro area income and expenses, subsidized properties and utilities. Data for the 2016 survey is based on fiscal year 2015 data. The NAA member price is $175 for a single market and $625 for the full report. The price for non-members is $350 for a single market and $1,050 for the full report. Prior versions of the Income & Expenses Survey are available at www. naahq.org/learn/income-and-expenses-survey.

Announcing One-Stop Shopping For All Your Favorite Apartment Products and Services NAA is pleased to announce the all-new NAA Resource Center, available at www.NAAResourceCenter.org, a site for one-stop shopping for new products and services from suppliers who know the apartment market. At the Resource Center, you can: • Browse a searchable directory of supplier companies; • Catch up on the latest industry news; and • Let NAA help you achieve success. Don’t delay—Start shopping (and learning) today!

This Fall, NOI Stands for New, Original, Innovative MAXIMIZE: 2016 Multifamily Asset Management Conference, the only industry conference solely dedicated to boosting NOI, is open for registration. Register now at http://mamconf.naahq.org to attend Oct. 17-19 in San Diego at the Loews Coronado Bay. Be part of the action as you network with apartment industry asset managers, revenue managers, investors, executive vice presidents and S-suite professionals in a meeting scaled to provide topnotch learning experiences in a private resort setting.

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We’ve developed a robust program that will address current issues and challenges and provide solutions for multifamily asset managers charged with creating value for owners, managers and investors. Sessions (http://mamconf.naahq.org/learn-maximize) focus on five key topics: Revenue Management, Risk Management, Sustainability, Innovation and Affordable Housing. The decision should be a no-brainer. Register today at www.naahq.org/ maximize and invest in your future. Missed Something at the & Exposition? NAA Can Help

2016

NAA Education

Conference

This year’s attendees gained valuable knowledge, made important connections and saw the latest solutions. Even if you missed something, NAA has captured enough content from San Francisco to keep you motivated until next year! • NAA Take 5: With NAA Take 5, you’ll find valuable recaps of our education sessions, along with tips and takeaways for moving your career and your company forward. Check it out at http://educonf. naahq.org/naa-take-5 • Presentations & Handouts: We’ve collected all collateral from our education sessions so you can consult them any time you need info, advice or just a little motivation. Download them today at http:// educonf.naahq.org/powerpoints-and-handouts-2 • REWIND Sessions: The NAA Education Institute (NAAEI) proudly presents its REWIND program, which offers 50 PowerPoint-synced audio sessions from the conference available for purchase. More details and ordering can be found here: http://educonf.naahq.org/ rewind Save the date-for Atlanta! It’s not too early to get excited about next year. Make plans to join us for the 2017 NAA Education Conference & Exposition, happening June 21-24 at the Georgia World Congress Center.

Among Industry Execs, NAA’s Click & Lease Program Heads Above the Rest The NAA Click & Lease is a web-based leasing program offered exclusively to members of the NAA. This powerful, easy-to-use leasing program allows an apartment community to save time and money by speeding up preparation and printing of legal documents. In addition to providing greater efficiency to the onsite leasing process, prospective residents may fill out a rental application online, and property managers may audit and edit entire portfolios of leases with a few clicks of a mouse. Top industry executives representing numerous leading companies operating throughout the U.S. and abroad choose to use the NAA Click & Lease Program. But don’t take our word for it—hear it straight from them at bit.ly/ExecTestimony To learn more about how the NAA Click & Lease program can benefit your business please visit www.naahq.org/lease.

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