Key Magazine September/October 2016 by PubMan, Inc.

SEPT/OCT 2016

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

Please join us at AAGO’s 8th Annual See page 19 for more info or visit

www.aago.org

Lisa Trosien

Lia Smith

September 22, 2016

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CONTENTS SEPT/OCT 2016 • VOLUME 42, NO. 5

8 New Members 10 AAGO Premier Partners

www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

at AAGO’s Thanks for Giving Luncheon

Join us as we

November 11, 2016 ~ 11am -2pm Hilton Orlando/Altamonte Springs 350 S. Northlake Boulevard Altamonte Springs, Florida 32701

Don’t forget to bring a new and unwrapped toy for AAGO’s annual Toy Drive!

Are you prepared if a crisis strikes? Learn how to prepare and effectively handle a crisis including how to respond to members of the media

Crisis & Communication Management Luncheon September 14th at AAGO

340 N. Maitland Ave, Maitland, FL 32751 Visit www.AAGO.org to learn more & register!

Published By PubMan, Inc. 180 Interstate North Parkway Suite 150 • Atlanta, Georgia 30339 (404) 255-5603 • (800) 875-0778 FAX (404) 255-0212 www.pubman.net and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288 www.aago.org Cover copyright © 2016 AAGO and its licensors. All rights reserved.

The KEY is published bi-monthly in the interest of all segments of the multi-housing industry. One copy per member is included in the membership dues. AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

(703) 518-6141 1

(407) 960-2910

11 AAGO Officers and Directors Nominated for 2016 12 AAGO Foundation Corner 13 Multifamily...What’s that? by Diana Gaus 14 AAGO Advocacy at Work by Amanda Hoang 16 Compete, Celebrate and Connect at AAGO’s Annual Golden Key Awards by Amanda Hoang 18 Forget Your Rep, Worry About Mine! by Lia Smith 20 Market Beat 21 Committee Spotlight 22 Success starts in the classroom! by Desiree Starr 23 Professional Designations 24 Educational Opportunities at AAGO 26 The Key Yellow Pages 32 And So It Was... The 2016 AAGO Summer Party 34 Legal Line by Harry Heist 36 And So It Was... A Night at the Museum 38 Capital Update by Gregory S. Brown 40 Legal News by Kevin Knight 42 Connect With NAA

AAGO Officers and Directors 2016 OFFICERS

PRESIDENT Kimberly Hackett-Maggard, CAPS Royal American Management

VICE-PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty The Bainbridge Companies

TREASURER Lee Rogers JMG Realty, Inc.

ASSOCIATE VICE PRESIDENT Diana Gaus The Liberty Group

IMMEDIATE PAST PRESIDENT Lauren Kerby, CAPS, CAM CPS, Inc

DIRECTORS

Meredith Torres Greystar

Debbie Gentry CAPS, HCCP Concord Management

Heather Powell CAM, CAPS PRG Real Estate

Jolie Holloman CAM Pinnacle

Kathy Hensley CPM Finlay Management

Lynn McDaniel CAM, CAPS MAA

Natalie Cavaliere CAPS Cambridge Management Services

Rachelle Hundley ARM, HCCP, CPO Royal American Management

Rich Foster CAPS Matrix Residential

Joe Gonzales Milestone Management

Amanda Weber Real Floors

Noel Myatt Carpet & Blinds Beautiful

Tracy Lesse CAM, CAPS

Association Staff

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

Desiree Starr, CAPS, NAAEI Faculty Senior Vice President

THE KEY www.aago.org

Cynthia Cruz Events Manager

Pete Zimek CAS 407apartments.com

Monica Ramsey, CAM, ARM Director of Management and Strategic Growth

Lydia Torres Education Manager

Reuben Parker Roto Rooter

Dominica Hurst Office Manager/Bookkeeper

Welcome To All Our New Members New Community & Management Company Members AVESTA WINTER PARK 1743 Semoran N. Circle Winter Park, Florida 32792 348 Units

PARKVIEW APARTMENTS 1482 E. McDonald Ave #55 Eustis, Florida 32726 55 Units

DOUGLAS GRAND AT WESTSIDE 3250 Douglas Grand Drive Kissimmee, Florida 34747 336 Units

TUSKAWILLA PARK CONDOS 1401 Blumberg Blvd Winter Springs, Florida 32708

New Associate Members ADVANCED DISPOSAL 1964 South Orange Blossom Trail, Orlando, FL 32703 Waste Removal|Waste Removal/Consulting|Waste/ Recycling

ALL ELEMENTS ENERGY PO Box 140006. Orlando, Fl 32814 Air Conditioning|Energy Conservation

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RENOVIA C 5323 Millenia Lakes Blvd., Orlando, FL

Landscaping/Lawn Maintenance|Landscaping/Lawn Maintenance/Consulting

Carpentry & Refurbishing|Concrete Coatings/Pool Decks/Entries|Painting (Applicators)|Pressure Washing/ Ext. Building Cleaning|Waterproofing

Are you prepared if a crisis strikes? Learn how to prepare and effectively handle a crisis including how to respond to members of the media

Crisis & Communication Management Luncheon September 14th at AAGO

340 N. Maitland Ave, Maitland, FL 32751 Visit www.AAGO.org to learn more & register!

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Thank you to our 2016 Premier Partners!

Officers and Directors Nominated for 2017 The Nominating Committee for the Apartment Association of Greater Orlando (AAGO) has selected the following slate of Officers and Directors for 2017. The Officers’ and Directors’ elections will be ratified by AAGO members at the September 2016 Luncheon Meeting and they will be installed in January 2016. Congratulations and thank you to the 2017 nominees & Nominating Committee! Officers President Vice President Treasurer Secretary Associates Vice President Immediate Past President

Ricardo Alicea, CPM, CAPS, NAAEI Faculty Lee Rogers Rachelle Hundley, ARM, HCCP, CPO , CAPS Jennifer Livingston Diana Gaus Kimberly Hackett Maggard, CAPS

The Bainbridge Companies JMG Realty Royal American Management Bell Partners The Liberty Group Royal American Management

Directors Management Management Management Management Management Management Management Management Management Management Management Associate Associate Associate Associate

Christin Tenpenny, ARM, CAPS Erika Johnson, CAM, CAPS Heather Powell, CAM, CAPS Joseph Gonzales, CAM, CAPS Jolie Holloman, HCCP, CAPS Julia Comings, CAPS Lynn McDaniel, CAM, CAPS Meredith Torres Natalie Cavaliere, CAPS Sherrie Ngo, CAPS Tana “TJ” Jenkins, CAPS Alex Mauro Ross, CAS Amanda Weber Noel Myatt Steve Hall, CGC, CCC, MRSA, MRSR

ContraVest PRG Real Estate PRG Real Estate Bell Partners Pinnacle Monument Real Estate MAA Greystar Cambridge Management Services Milestone Management Finlay Management InfoTycoon Real Floors Carpet & Blinds Beautiful H&F Renovations

Nominating Committee Chairwoman: Lauren Kerby AAGO Immediate Past President CPS, Inc. Bonnie Smetzer FAA Treasurer JMG Realty Kathy Hensley AAGO Director Finlay Management Debbie Gentry AAGO Director Concord Management Ltd Reuben Parker AAGO Director Roto Rooter Kimberly Hackett (Non Voting) AAGO President Royal American Management Many thanks to our 2016 Nominating Committee, Chaired by Lauren Kerby, for the thoughtful and professional manner in which you handled the important task of selecting and proposing the association’s leadership for 2017!

Foundation Corner Working together to Educate and Empower Central Florida’s Homeless, Veterans, and Teens Aging Out of Foster Care

ow more than ever we need to join together to help one another. The Friends of the Foundation Committee works hard to shine a light into the lives of those in need for the AAGO Foundation. They meet at 9:00am every fourth Thursday of the month at the AAGO office. If you want to get involved with the committee, please email Dominica@AAGO.org to sign up to attend the meetings or to get more information on the upcoming events. All of the information you need to join in the mission of the foundation can also be found at their Facebook page at:

www.facebook.com/Aagofoundation

2016 Summer Party Rock & Bowl for Charity Friends of the Foundation Committee Fundraiser for the aago foundation THIS FUNDRAISER WAS A HUGE SUCCESS! Preliminary net numbers are around $5,500.00 Thank you so much to our Spectacular Sponsors! Without you, we could not help those in need.

The Friends of the Foundation and Young Professionals teamed up to spend time with those in need. Volunteers from both committees went out to the Primrose Center to help our Adriana’s Attic Charity Partner with their July Picnic and August Root Beer Float Day. What great smiles were seen on everyone who attended! There is no better feeling than seeing people happy and knowing that your time volunteering is the reason why they are smiling. Thank you to all of you who came and donated your time to spread joy to others. They were so grateful for your acts of kindness.

2016 Job Shadowing Day

This event was such a great success.

Thank you to everyone who hosted at the 5 different locations. Insula Companies, For Rent Media Solutions, PRG Real Estate, Concord Management, Affinity Waste Solutions and Matrix Residential

Events this September & October that you can get involved in:

King of Pins Sponsor Baxter Restoration

Tunnel To Towers 5K Run & Walk hosted by Stephen Siller Tunnel to Towers Foundation September 10th at 7:30am. Tickets available for $30 by going to their Website at www.T2TRUN.ORG

Funny T-Shirt Sponsor Sherwin Williams

An Evening With FRIENDS Wine Social hosted by Seminole County Friends of Abused Children September 29th at 6:00pm. Tickets available for $30 from the AAGO Foundation Board Members, Dominica@AAGO.org, or by contacting Jennifer Alvarado at 407-928-9379.

Food Sponsor AAGO

Lane Sponsors Affinity Waste Solutions, All Florida Pest Control, AMH Construction, Arbor Contract Carpets, Cares by Apartment Life, Continental Property Services, CSC Service Works, D. Sink, Inc., Dalcor Companies, Driveway Maintenance, Five Star Claims Adjusting, Maintenance Supply HQ, Milestone Management, Real Floors, Rent Path and Stratus Roofing

Service Project With Adriana’s Attic

THE KEY www.aago.org

2016 Golf Tournament for Charity Fundraiser Event hosted by the Friends of the Foundation Committee Friday, October 30th at 7:30am. Sign up to golf for $500 for a foursome or as a Sponsor by emailing Dominica Hurst at Dominica@AAGO.ORG

t’s hard to believe many people 2. Regardless of an employee’s role are unaware that the “apartment on the property, they are helping to industry” exists let alone manage a multimillion-dollar asset. By: Diana Gaus understand our business’ unique This is also true for our supplier culture. As a professional that’s AAGO Associate Vice President partners. It doesn’t matter if your The Liberty Group been on both the management and company is providing a landscaping supplier side of the business, I want to service or completing a major share insight on our industry’s lingo, renovation, you’re services ensure the culture, and best practices with you. preservation of our valuable asset. These tips are valuable lessons for those who are new to the 3. It’s not just a job; we’re providing our residents a place to industry and important reminders for seasoned suppliers. call “home.” We take our jobs seriously because what can 1. Our industry is a professional industry. Many of our Property Managers, Regional Managers and Maintenance Professionals hold a variety of professional designations as a result of the coursework they’ve completed to further their professional career.

be more important than providing someone a comfortable and relaxing community to call home? 4. We manage apartment communities - not complexes! This is because many of our communities provide great lifestyle amenities such as: dog parks, electric car plug in stations, clubhouses that are accessible after office hours, doorstep trash convenience, etc. 5. Our customers are residents- not tenants! 6. You’ll score points if you refer to us as Community Managers - not landlords. 7. Above all, it is important to remember that our industry is all about relationships. We work with supplier partners we can trust with our multimillion-dollar asset. 8. I hope these tips are helpful! I encourage supplier members to take the time to get to know your clients, their needs, and the unique world of multifamily. You’ll demonstrate a commitment to the business and you will increase your profits by building valuable relationships within the industry. In addition to doing your homework, it is also valuable to get involved in AAGO. The association is the gateway to expanding your business opportunities. You can grow your network by attending AAGO events, volunteering on a committee, or participating in AAGO’s world-class education programs. Together #WeAreAAGO!

September/October 2016

AAGO Advocacy at Work By: Amanda

Hoang

Public Affairs and Communications Consultant

Since learning of Orlando’s interest in mandating energy benchmarking, AAGO has worked closely with city staff for more than a year and half to express the apartment industry’s concerns. Although the industry fully supports the goal of reducing energy consumption, AAGO members had a variety of concerns with a mandatory energy benchmarking and reporting policy. For example, apartment communities currently lack the ability to access whole-building utility data. This data is not currently available due to technology issues and resident privacy concerns. This fact makes an annual energy-consumption reporting requirement difficult to comply with until the appropriate technology is available.

The apartment industry is seeing a myriad of drastic changes You might be thinking, “What has advocacy done for me lately?” The answer is more than you know! I’d like to take this opportunity to share some exciting advocacy developments for the multifamily industry with you and how they will impact your business. A case and point of our advocacy success is the City Energy Project in Orlando. As a result of AAGO’s proactive efforts to build a positive working relationship with the City of Orlando and our ongoing engagement in the policymaking process, many of the apartment industry’s concerns were addressed in the ordinance that will be presented to the City Council.

The City of Orlando presented the original ordinance draft to AAGO and other stakeholders in March 2016. Upon receiving the draft of the ordinance, AAGO collected feedback from owners and operators regarding the potential impact of the new policy. This feedback was compiled in a report that AAGO shared with city staff on behalf of the apartment industry.

As you may remember, Orlando is part of the City Energy Project (CEP), which seeks to reduce energy consumption for large buildings in cities across the country. Generally speaking, this policy requires large-scale buildings to report energy consumption to the city on an annual basis using the federal Environmental Protection Agency’s (EPA) Energy Star Portfolio Manager tool.

After reviewing the feedback from AAGO and other stakeholder groups, the city made several changes to the ordinance. Below is a summary of the industry concerns and how they were addressed in the new ordinance draft (Draft 2). Noteworthy changes include increasing the building threshold size from 40,000 sq. ft. to 50,000 sq. ft., adding an exemption for multifamily properties that cannot access whole-building utility data and eliminating the retrocommissioning requirement that was in the previous ordinance (Draft 1). While these changes may seem small in nature, their positive impact on the apartment industry is significant.

This tool provides each building with a score on a 0-100 scale so building owners can compare their property with similar buildings to benchmark energy consumption. Supporters of this policy hope this practice will encourage energy efficient improvements for private properties. This reform is part of the Orlando’s Green Works initiative, which aspires to make Orlando an example on the national and world stage for sustainability.

Item of Interest

Ordinance Draft 1

Ordinance Draft 2

Notes

Size of non-‐city buildings required to comply

40,000 sq ft and above (per building)

50,000 sq ft and above (per building)

Raising the size threshold per building will greatly reduce the number of buildings that are required to benchmark energy usage under the ordinance.

Non-‐city mandatory benchmarking begins

2017

2018

Moving the effective date will provide the multifamily industry additional time to prepare for compliance with the new mandatory benchmarking policy.

Non-‐city benchmarking data available to public

2018

Energy audit or retro-‐commissioning

Buildings under Energy Star Score of 75

Retro-‐commissioning requirement

Required for buildings under score of 75

Requirement eliminated

Multifamily utility data exemption

Not included

Exemption for multifamily included

Now building owners will have a choice between an energy audit or retro-‐commissioning. In the previous ordinance it was mandatory. If the property has no means to collect "whole-‐building" data, the building is exempt until the data is available. Previously the property would have been required to get this information from individual residents.

Penalty for non-‐compliance

Up to $3,000/year

Up to $2,000/year

The maximum annual penalty was lowered by $1,000 or 1/3 in the new ordinance draft.

THE KEY www.aago.org

Moving the date for the data to be made available to the public to 2019 will also provide the industry with additional time to plan for how this could impact apartment communities. It is important to note that, 50 is the national average based on Energy Star data. By lowering this figure to 50 or below, we were able to reduce the number of properties that Buildings under Energy Star Score of 50 will be required to conduct an audit or retro-‐commission the building. 2019

Now that you know how advocacy is working for you, I hope you will take an opportunity to vote on Tuesday, November 8th!

Are you ready to help AAGO advocate for the multifamily industry? I encourage you to consider joining our Legislative Committee, which meets on the 4th Tuesday of every month (unless otherwise noted) at 9:30am at AAGO. This is a fun group of professionals that is dedicated to learning about policy issues that impact the business and taking action to preserve the industry’s best interest. For more information, please email Chip@AAGO.org.

This year is a major election year and it’s not just a question of Donald Trump or Hillary Clinton. Members of Congress will be on the ballot along with many state House and Senate races. In addition, depending on your city or county, several local candidates, who influence everything from impact fees to fair housing will be decided by voters. Last but certainly not least, Florida voters will be making key decisions on constitutional ballot questions such as solar energy, medical marijuana, the homestead property tax credit and a tax exemption for disabled First Responders. Florida makes it very easy for citizens to vote. You have the option of voting early (dates/times vary by county), voting by mail ballot or voting in person on Election Day. For more information regarding the November 8th election and the candidates/issues on your ballot, please contact your county’s Supervisor of Elections office or visit the Florida Division of Elections website at: http://dos.myflorida.com/elections.

Join us for this yearʼs Charity Golf Tournament! Sign up your team of four for $500 at www.AAGO.org

Oct. 28th - 8:30 am Shotgun Start

Proceeds Benefit:

Contact Dominica Hurst at 407-644-0539/Dominica@AAGO.org to register or sponsor. Sponsorship Opportunities Lunch Sponsor: $500 Ace Sponsor: $1,000 (Includes Hole Sponsor) Hole Sponsor: $250 2 Eagle Bird Sponsorships-:$500 Hole Flag Sponsor: $300 2 Birdie Sponsorships: $250 Beverage Hole Sponsor: $500 Breakfast Sponsor: $500 Goody Bag Item Sponsor: 144 Items of your choice Million Dollar Hole Sponsor: $750 September/October 2016

Compete, Celebrate and Connect at AAGO’s Annual Golden Key Awards By: Amanda Hoang Public Affairs & Communications Consultant

he year is winding down and the holiday season is just around the corner. Many industry professionals are counting down the days to this year’s Golden Key Awards, which will be held on Saturday, December 3rd.

What does this event mean to you?

The Golden Key Awards is an amazing ceremony that has many reasons to take part. We recognize accomplishments of our team members, bond as a company, network with our peers, and cheer for our fellow industry members, which helps build healthy competition.

What awards have you (or your team) won?

WeAreAAGO

If you’ve never been to this event or if you haven’t been in a few years, you may be wondering what all the hype is about and why this is hands down the biggest and most beloved AAGO event of the year. We sat down with Olga Kosterina with Venterra Realty, who’s team has won several Golden Key Awards throughout the years to learn why this event is important to her team.

Why is it important for AAGO members to nominate coworkers and colleagues for the awards? Nominating and being nominated for the Golden Key Awards has multiple benefits. It is an awesome team building and bonding event, a great marketing tool, and a perfect opportunity to catch up with your friends in the industry.

How have the awards positively impacted you and your team? The Golden Key Awards proves that you are not only recognized as the best of the best in your own company (which many of us have those ceremonies internally in every company) but it goes to show that you rank high amongst your peers in the industry. My team members are motivated to work harder and be more engaged when they receive these awards. We have also used the awards as a great marketing tool for the property. 16

THE KEY www.aago.org

Numerous! We have won “Luxury Community of the Year” six years in a row starting in 2009 through 2014. We have also won “Service Team of the Year” twice, “Assistant Manager of the Year,” “Service Technician of the Year,” “Leasing Consultant of the Year,” and “Porter of the Year twice.”

Why do you and your team enjoy attending the awards ceremony every year? It’s fun, engaging and entertaining ceremony that provides us with a perfect opportunity to show appreciation to our team members, which is very important in our business where success is driven by people. The Golden Key Awards is one of the most powerful tools that can provide you and your team with motivation and energy to be better, to strive for better results, and be competitive in the industry. Visit www.AAGO.org to learn more about this event, nominate someone in the industry, or purchase your tickets before the event sells out! Questions? Email Cynthia@AAGO.org

KEY SPONSORS:

Photo Booth Sponsor:

Platinum Sponsors:

Gold Sponsors: The Sherwin Williams Company Venterra Realty

Redi Carpet Absolutely Amazing Refinishing

Forget Your Rep, Worry About Mine! 1.

Give them a story – residents need a reason to talk about your community.

By: Lia Smith

Just make sure the story is a positive one that makes the listener wish they lived there too. “Hey, guess what my community is doing next month? They have a consultant coming in to talk to all of the residents about money management.” Sounds a lot better than “Let me tell you how badly they screwed up my dishwasher repair.”

2016 Lease-A-Palooza guest speaker VP – Education and Consulting, SatisFacts Research and ApartmentRatings.com

ere’s a hard truth; residents could care less about the jobs that we do. Residents have no clue what a day in the life of a multifamily professional entails. I should know – I used to be one of them. As a resident, I thought management teams had the easiest jobs in the world. Planning parties, answering the phone, maybe showing an apartment here and there, how hard could that be? You can only imagine how quickly and dramatically that theory was eviscerated the day I began working onsite. Management teams are a special breed. At its core, teams do their very best to make sure residents are happy where they live. Aside from putting in long hours, dealing with a multitude of different resident personalities and watching the bottom line to ensure owners are profiting from their investments, teams also have to contend with notso-nice things being said about their performance in online forums. Reputation management has become prominent and prevalent in recent years. Back in the day when I was leasing, very rarely would a prospect mention that our online reviews were the reason we were chosen over a competitor. Nowadays, it’s commonplace for a prospect to outright take a community out of contention or sign on the dotted line purely based on what they read online. Just as a community’s reputation is vital to its success, a resident’s own reputation can determine where they call the next year “home”. Our most recent analysis, suggests that residents are becoming increasingly aware of how their community makes them look in the eyes of those closest to them. “Do people think I’m an idiot for living here? Am I proud to invite friends over to my apartment?” Questions such as these are being asked by residents – they believe what you do and don’t do impacts the way they are viewed by the world. So aside from all of the other tasks management teams must conquer on a daily basis, residents have added yet another to the list: manage my personal brand. A parent of a successful offspring, let’s use a doctor for example, makes sure at every opportunity to drop that little factoid into any conversation, even if it doesn’t pertain to the subject at hand. “My son John, the pediatrician, made the best lasagna the other evening.” Huh? What does lasagna have to do with taking care of sick children? To the parent, it doesn’t matter if the connection is nonexistent; they believe the perception others have of them is enhanced by the success of their child. People care about what others think of them. We all do. Here are 5 things management teams can do to elevate the personal brand of its residents and improve the community’s reputation in the process.

THE KEY www.aago.org

Make them famous – if you want them to brag, let it be about them. Ask residents to share their hobbies/expertise with others; that’ll get tongues wagging. “You won’t believe this – I was asked to share my homemade ice cream recipe in the next newsletter!” or “The manager asked me to conduct a class on balcony decorating because they said I have one of the nicest balconies in the community!”

3. Let them win – why not?

Put next season’s landscaping colors to a community wide vote. Those who helped choose the winning colors will post photos with captions like “Check out the new flowers – my choice was the winner!” Even those who voted for another option will talk about it too. “Yeah, the purple pansies are nice but I voted for the orange chrysanthemums.” Wait, you guys get to vote on that stuff? And so goes the conversation.

Make them laugh – show them you’re human.

A joke of the day or funny pic posted to social media will have them in a good mood; and sharing the content. Sharing your content means sharing your community’s page. You never know who is in the market or knows someone in the market for a new place to call home.

Ask them to help – if you build it, they will talk.

Create an environment where residents are engaged, and willing to collaborate. A resident advisory panel is a great idea and those who participate will definitely share their experiences with friends and family. “Last week at our resident meeting, we decided to have a community team for the March of Dimes walk.” To keep things fair, rotate the panel every other month to allow multiple residents an opportunity to participate. When residents are talking about where they live, the conversation is either positive or negative. The same is true for online reviews. Rarely is the story somewhere in between – it’s either one extreme or the other. If the story is negative, friends and family are sure to respond “Why are you still living there?” or “You are crazy for putting up with that”, detracting from the resident’s personal brand. No longer does the negative solely make the community look bad, it affects the resident. And the last thing a resident wants to do is pay good money for a tarnished reputation. But when residents are proud, like that parent of the pediatrician, they will make every effort to name drop the community as much as possible, whenever possible. Give them something good to talk about it!

SEPTEMBER/OCTOBEr 2016

MARKET BEAT Multi-Family Market Vital Signs By MyRentComps.com

1st Qtr 2016 Apartment Market Survey & Trend Reports: Comparing the Orlando, Tampa, and Jacksonville Markets This month, we thought it would be fun to compare a few snippets of data we collected from this year’s 1st Quarter Apartment Market Survey & Trend Reports, or “AMSTR”, for the Orlando, Tampa, and Jacksonville markets. During this particular report cycle, we had more than 360,000 units participate out of the ±436,000 units (about 83%) that met the reporting criteria. A Look at Average Rents Trends The rent trends shown in the table below are the overall average rents for “All Units” in each the 3 regions studied. The data shows all three markets have enjoyed a long successful run of increasing rents. The Orlando market has commanded the highest rents in each of the last 7 report cycles. From 1st Quarter 2013 to 1st Quarter 2016, Orlando’s average rents rose $130 to top out at $1,022 (up 14.57%). During the same time period, Tampa saw the highest gains as rents increased by $135 to reach $1,010 (up 15.43%). Jacksonville’s rents moved up $84 over the past three years and came in at $892 (up 10.40%).

apartment developers continue to satisfy the pent up demand after the market crash from a few years ago. This new inventory can adversely affect occupancies in the short term as the newly opened communities go through the lease up process. This may be the reason as to why both Orlando and Jacksonville saw slight decreases to the overall occupancy in their respective markets. It will be interesting to see what the 3rd Quarter 2016 AMSTRs will show in regards to these trends. Participation Has Its Rewards We would like to remind all onsite, regional, and corporate level managers that Online Market Survey participants have access to numerous free market survey comp reports. Participation also supports our ability to produce the AMSTRs at such an affordable price. To participate in the AMSTR and the Online Market Survey, go to your local Apartment Association’s website and click on the Market Survey button. To purchase all current and past AMSTRs (dating back to 2010) go to reports.myrentcomps.com. Thank you for your past and future participation in support of this great member benefit!

A Look at Occupancy Trends

About the AMSTR

The occupancies in the Occupancy Trend Chart below represent the physical occupancy for “All Units” in each the 3 regions studied. The Orlando market had the highest overall occupancy in each of the last 7 reports cycles. Meanwhile, Tampa and Jacksonville have swapped the 2nd and 3rd place positions several times over the past three years. From early 2013 to early 2016, Orlando saw occupancy move to the upside from 94.49% to 96.63%. Tampa ascended from 94.04% to 96.16% and Jacksonville climbed from 92.75% to 95.49% during the 3 year study period.

The Apartment Market Survey & Trend Report, or “AMSTR”, is a quarterly report that is published twice a year; after the 1st and 3rd Quarters. All data is collected from participants in the AAGO, BAAA, and FCAA Online Market Surveys. The three AMSTRs used in this article not only contain a Regional Analysis, which we will examine below, but they also have County and Submarket Level Analysis of Rents, Occupancies for each unit type found within each reportable area

An interesting note in regards to the occupancy data presented above: all three regions are experiencing a growth in new inventory as

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Sources: “1st Quarter 2016 Central Florida Apartment Market Survey & Trend Report”, “1st Quarter 2016 Tampa Bay Area Apartment Market Survey & Trend Report”, “1st Quarter 2016 Greater Jacksonville Apartment Market Survey & Trend Report”, MyRentComps.com

COMMITTEE SPOTLIGHT The Young Professionals Committee GET FREE COMP REPORTS NOW & COMPREHENSIVE ANALYSIS REPORTS SOON! By Geoff Harlan, MyRentComps.com / AAGO Market Survey

By: Cory Veres and Julia Comings, Chair and Vice Chair of the Young Professionals Committee The Young Professionals have taken a new stance in 2016 with a mission to be the “new kids on the block”. With a huge increase in sustainable participation, the YP Committee is able to double down on its efforts to give back to the community. In May, our Young professionals came together to support those in need. Raising money and donating supplies to a local community who suffered a tragic fire and had numerous families that lost everything. Thousands of dollars in gift cards, numerous bags of clothes, toys, formula, cleaning supplies and basic toiletries were just a few of the items donated. On July 1st, the Young Professionals, along with the AAGO Foundation, helped a local Non-Profit put on a BBQ for the surrounding community. From the sizzling grill to the arts and crafts, all who participated had a satisfying and humbling experience giving back to the community. With the BBQ smell still fresh in the air, the YP committee also extended a helping hand for the second annual successful Apartment Industry Job Shadow day. For the second year in a row, the Apartment Association of Greater Orlando (AAGO) and the AAGO Foundation, Inc. partnered with

Goodwill of Central Florida, Community Based Care of Central Florida and the City of Life to provide a hands-on job shadow experience for central Florida foster youth. Our Young Professionals were on the front lines, volunteering to work directly with the youth side by side, sharing their experiences, daily duties and how our suppliers and management teams work together. In addition to working side by side with on site management, some of the youth were able to experience some pretty cool marketing techniques like trying out the new virtual tour goggles from ForRent. Others were able to meet with Affinity Waste solutions and design a sales presentation for a manager. Within two weeks, we already have a success story with one of the youths, Kamisha, who is starting as a leasing agent with BG Staffing this week! While giving back to the Community is a vital part of our mission, we also value the need to enhance the professional development of our youth in the industry. Through hosting monthly networking events, bi-annual speakers, and encouragement of association participation we have helped many achieve their professional goals. We encourage all to come and engage in our lively meetings and mingle with the committee members. You just may surprise yourself and exit with some insight that will continue to keep the association going strong. We’ll leave you saying “I’m with them!”

Associate Member of the Month

Our fully insured, professionally dressed porters collect each resident’s trash and recyclables from their doorstep and take it to the compactor or dumpsters making this service a valued amenity.

407-509-1293 11334 Boggy Creek RUnit 127, Orlando, FLorida 32824

Success starts in the classroom! attended Introduction to the Apartment Industry, New Member Orientation, and Relationship Building classes, just to name a few. The knowledge I took away from these classes helps me continue to succeed today.” We hope you’ll also take advantage of the amazing educational opportunities at AAGO and get back in the classroom this fall.

By: Desiree Starr Senior Vice President, AAGO The “Back to School” season is now upon us. Does this time of year make you eager to go back to school to further your career?

Where can you find AAGO’s class schedule?

You don’t have to sign up for an expensive and time consuming degree program at a local college or university to advance your professional career. AAGO is committed to offering world-class educational opportunities for the central Florida apartment industry throughout the year. There is a vast variety of courses to choose from and topics span from basic to advanced depending on your experience level. Not to mention, you’ll have a blast while learning and networking with other professionals in the field. If you are looking to learn more about the industry you love or hoping to increase your potential by earning a professional designation, AAGO’s Education Department is here to help you every step of the way.

Visit www.AAGO.org and click on the calendar on the bottom right hand corner of the page. You can scroll through a list of upcoming classes or click the link at the top of the calendar page for the course schedule. In addition, a copy of the course schedule is also available via email. If you’re interested in receiving a copy, please email Lydia@AAGO.org today.

Your success starts in the classroom. Take it from one of our students, Melissa Scarragi from Zillow Rental Group, “If it wasn’t for AAGO, I would not be where I am today in my career. I have

Both supplier and management company members take advantage of the financial benefits of the APASS program. “Throughout the years, having APASS as a resource has facilitated the enrichment of my team and myself,” said Lucy Montalvo from Cambridge Management. “Although education is priceless, a group of 11 team members can accumulate a pretty hefty bill! That’s why my team has taken advantage of paying one low monthly rate with the APASS program, which has been a positive game changer for my team.”

Does the cost of continuing education seem daunting? AAGO has the perfect solution for you and your team- the APASS program! This monthly subscription program is a cost effective way to provide ongoing education opportunities for you and your staff for one low monthly rate.

Are you APASS? If not, why aren’t you? It is a NO BRAINER. Only $69 per community per month gives you unlimited access to all APASS qualifying classes for FREE! Larry Cunningham Phone: 407-760-4696 Email: Larry@FloridaPave.com

Don Fairman Phone: 407-538-5929 Email: Don@FloridaPave.com

Asphalt and concrete parking lot repairs, sealcoating and traffic markings

FloridaPave.com 22

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Ready to sign up? Email Lydia@AAGO.org to register your team today.

APASS Basics: • $69 per month, per community • Subscribers can attend as many courses as they want! • Over 100 qualifying courses for only one low price • Certain qualifying classes are FREE for APASS subscribers

Professional Designations 2016 Course Schedule

Take the NALP online! www.naahq.org/learn/education/national-apartment-leasing-professional/nalponline **must have a minimum of 6 months of onsite property management experience;

The National Apartment Leasing Professional will enhance your NOI through improved customer service skills, closing ratios, marketing techniques, and legal knowledge. Brand New Program! September 8-Risk Management/Legal September 29-HR October 13-Resident Experience and Review

Achieve the nationâ&#x20AC;&#x2122;s most prestigious designation for apartment mangers. Become a Certified Apartment Manager! Fall series: September 21-CAMT Electrical October 12-CAMT HVAC October 26-CAMT Plumbing CRAMT will begin on October 3rd-October 7th

The Certified Apartment Maintenance Technician designation provides you with skills and knowledge to service your apartment community with ease and expertise. Brand New Program! September 8-Risk Management/Legal September 29-HR October 13-Resident Experience and Review

The Certified Apartment Supplier designation is an opportunity for suppliers to experience the everyday challenges that face the multifamily industry. CAPS Express - COMING in February Earn your Certified Apartment Portfolio Supervisor designation in just 4 days with Alexandra Jackiw February 23-26

Take the next step in your professional development and become a certified success by earning your Certified Apartment Portfolio Supervisor

To register or for more information, please contact AAGO at (407)644-0539 or Lydia@aago.org

A KEY TO YOUR SUCCESS

CAM Certification

CAMT Certification

All classes are from 9:00am—5:00pm Registration begins at 8:30 am

The Certified Apartment Manager (CAM) is a vital link between the resident and the community owners and investors. CAM candidates must complete the following requirements to obtain the CAM designation: • a minimum of 12 months of onsite property management experience • successfully completed CAM coursework meet all examination requirements within 12 months of declaring candidacy for CAM CAM Modules: • September 8 - Risk Management and Legal With Ron Wenzel, BH Management & Evelyn Holland, Cambridge Management • September 29 - Human Resources with Kathy Hensley, Finlay Management • October 13 - Resident Experience and Review with Desiree Starr, AAGO & Eric Sangster, Royal American Management

Earn your Certificate for Apartment Maintenance Technicians and advance your career in apartment maintenance. NAAEI developed the CAMT program to provide the knowledge and tools necessary to run a cost-effective maintenance program. CAMT Modules: • September 21 - Electrical With Khalil Kabbourim • October 12 - HVAC With Vann Flippen, Chadwell Supply • October 26 - Plumbing With Tom Moore, Service Master Plumbing Services • November 16 - Appliance Repair With Greg Malinowski, RAPCO Supply *Effective July 1, 2016, individuals performing water heater and AC repairs (NOT including replacement) where parts cost no more than $1,000 must be Certified Apartment Maintenance Technicians (CAMTs). *

$849 for APASS Subscribers $949 Member / $1,249 Non-Member CAM is sponsored by our friends: Affinity Waste Solutions 407apartments CORT Driveway Maintenance For Rent

$799 for APASS Subscribers $899 Member / $999 Non-Member CAMT is sponsored by our friends: Duke Energy Real Floors Baxter Restoration G & H Carpet Care The Liberty Group Affinity Waste Solutions

Leadership Development Program All classes are from 9:00am—5:00pm Registration begins at 8:30 am

The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist. L.E.A.P. Modules: • September 16 – Leadership “Speak” with Karen Brandell, & Desiree Starr, AAGO • October 14 – Going from Led to Lead with Bonnie Smetzer, JMG Realty & Dr. Lesile Miller, Rollins College

$899 for APASS Subscribers $999 Member L.E.A.P. is sponsored by our friends: 407apartments Duke Energy For Rent *We are now accepting applications for 2017 L.E.A.P. !

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Fair Housing & Beyond

Wednesday, September 28, 2016 9:00am—4:00pm

with Heather Powell, PRG Real Estate 6 CEC’s Sets new standard in training Uses DVD-delivered scenarios to demonstrate how real-life situations require critical thinking and prudent decision making Vividly shows the serious consequences of incorrect responses and provides coaching on how to avoid costly mistakes Delivers relevant knowledge of fair housing essentials - practical explanations of how federal, state, and local protected classes and barred discriminatory acts impacts property operations.

$89 for APASS Subscribers $99 Members / $109 Non-Members This class is sponsored by 407apartments

“Eat the FROG”

Friday, September 30, 2016 9:00am—12:00pm With Maria Filippone 3 CEC’s

Do you procrastinate? Are you someone who feels overwhelmed with your “to do” list? In this informative session, you will learn: • How to tackle the hardest task first • Why doing your hardest task first is key • Steps to overcome procrastination • Essential time management tips “If you eat a frog first thing in the morning that will probably be the worst thing you do all day.” – Mark Twain

This class is sponsored by 407apartments Free for APASS Subscribers $69 Members / $99 Non-Members

EPA CERTIFICATION in Spanish Certificación EPA de manejo de refrigerantes Friday, October 14, 2016 8:30 AM - 5:00 PM Registration begins at 8:00 am With Arturo Acevedo, ABC 6 CEC’s

El Acto de Aire Limpio Federal, Sección 608, requiere que personas que atienden, mantienen, reparen ó desechen aparatos y equipos que contengan refrigerantes regulados, sean apropiadamente certificados en el manejo de refrigerantes. La Agencia EPA ha colocado también restrinciones de ventas de refrigerantes, limitando la venta de refrigerantes regulados a técnicos certificados. Técnicos que violen las proviciones de el acto de aire limpio pueden ser multados, perder su certificación y ser requeridos aparecer ante un Tribunal Federal. Technicians who violate the Clean Air Act provisions may be fined, lose their certification, and may be required to appear in Federal Court

$135 for APASS subscribers/ $149 member $199 non-member/ Retests $95

Introduction to the Apartment Industry Tuesday, October 25, 2016 9:00 AM - 12:00 PM

With Desiree Starr, AAGO 3 CEC’s In this informative session, you will learn: • Basics about the Apartment Industry • Vital key terms • Various jobs within the industry • How to find a job within our industry • What do you need in order to be hired? • Training and educational opportunities • Networking opportunities/committees/dinner meetings/LIVE events, etc. This class is FREE! Thanks to the generosity of AAGO Foundation, Inc. This class is sponsored by CORT

Leasing 101

Friday, October 21, 2016 9:00am—5:00pm

with Desiree Starr, AAGO 6 CEC’s Are you new to the industry? Do you have a staff member needing a refresher? Course topics include: • Vital key terms • Learning to identify your competition • Fundamentals of Fair Housing • Using your telephone as a tool • Greetings, demonstrations and closings • Effective follow-up • Online marketing techniques

This class is sponsored by 407apartments Free for APASS Subscribers $79 Members / $109 Non-Members

Congratulations to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Portfolio Surpervisor

Kate Mansfield, CAPS Johanna Borrego, CAPS Marilyn Urroz, CAPS

Certified Apartment Manager

Melissa Jones, CAM

Certified Apartment Maintenance Technician

William Guzman, CAMT

If you are interested in enrolling in an upcoming designation program, please contact Lydia Rodriguez at (407)644-0539 or lydia@aago.org.

September/October JULY/AUGUST 2015 2016

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THE KEY YELLOW PAGES ACCESS CONTROL SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Complete Access Control of Central Florida, Inc. ................................ 407-381-3995 Spot Industries, Inc................................... 407-468-7784 VingCard Elsafe ........................................ 214-789-5340

ADVERTISING/MARKETING World Advertising of floridA advertising specialties • 813/835-9500 Promotional items • Clothing • inCentives

407apartments ......................................... 407-505-4332 American Heritage Press ........................... 407-679-2000 apt.supplier.com ....................................... 407-677-8075 Apartment Finder Magazine ..............407-894-3847 X 120 Apartment List .......................................... 336-706-4854 Apartmentjobs.com ................................... 877-682-6200 Apartments.com ....................................... 813-504-0507 Blue Book (The) ........................................ 800-431-2584 Apartment Lease-Up Experts. .................... 305-502-7888 D. Sink, Inc. .............................................. 407-474-8274 Fast Signs ................................................ 407-774-0003 For Rent Media Solutions........................... 800-882-5659 GStarr LLC ............................................... 407-473-3968 National Efficiency Systems Inc .................. 877-769-2334 Multifamily Exclusive ................................. 407-366-4444 RentPath .................................................. 407-888-0745 realtor.com ............................................... 805-557-2942 Rent.com ................................................. 310-828-8866 Welcome Basket (The)............................... 386-279-7536 World Advertising of Florida ....................... 813-835-9500

AIR CONDITIONING All Elements Energy .................................. 407-260-1539 ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 BranamJames Construction Inc.................. 352-530-2232 BST-Armorcon .......................................... 407-999-5054 Ferran ...................................................... 407-422-3531 Home Depot (The) ..................................... 407-417-0252 HD Supply ................................................ 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023 Triangle Construction ................................ 407-846-8274 US Heating and Air Conditioning, Inc........... 407-774-9850

AIR CONDITIONING/FILTERS/FILTER MATERIALS ISS Supply, LLC ........................................ 407-296-5211 Marcone Supply........................................ 407-422-8381 Natural Air Energy ..................................... 863-679-2665 RAPCO Supply .......................................... 800-678-0023

AIR QUALITY SERVICE/INDOOR Air Quality Assessors .....................................407-233-0493 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Criste Construction, Inc ............................. 407-324-2222 ECS ......................................................... 407-859-8378 Healthy Home Environmental Services, LLC .....407-273-9387 Natural Air Energy ..................................... 863-679-2665

ANIMAL/WILDLIFE REMOVAL Urban Jungle Wildlife Removal ................... 321-438-4294

APPLIANCES Appliance Warehouse................................ 407-782-9380 ARD Distributors, Inc ......800-282-3377 or 800-654-7721 Azuma Leasing ......................................... 800-707-1188 Chadwell Supply ...................................... 888-341-2423 Coin-O-Matic............................................ 800-642-9525 Commercial Laundries of West Florida, Inc.. 800-876-1477 HD Supply ............................................... 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Lowe’s Companies .................................... 336-232-4816 MFS Supply .............................................. 440-248-5300 RAPCO Supply .......................................... 800-678-0023

ASPHALT PAVING/REPAIRS All County Pavement Management Solutions an M&M Asphalt Co ................. 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901

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Driveway Maintenance, Inc ........................ 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Seminole Asphalt Paving ........................... 407-323-0111 Sunray Paving and Construction ................ 407-202-0716

ATTORNEY/COURT SERVICES lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP ............................ 407-422-2454 Law Office of James I. Barron, III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC............................... 407-792-5659

CAR WASH/COIN OPERATED/VAC & WATER MACHINES Davis Air-Vac & Carwash, Inc. .................... 407-673-2777

CARPENTRY & REFURBISHING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 AMH Construction, Inc............................... 407-408-1822 BranamJames Construction Inc.................. 352-530-2232 InfoTycoon .................................... 404-267-1506 ext 718 Jim Cary Painting...................................... 407-468-6057 Renovia . .................................................. 866-271-2148 Statewide Construction ............................ 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

CARPET CLEANING SERVICES g & h cArPet cAre, inc. 407/671-7877

AUTOMATIC ACCESS SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Royce Integrated Solutions ........................ 843-421-0699

BACKFLOW TESTING & REPAIR AmericAn BAckfloW & fire services, llc 877-393-5544

We Specialize in Testing, Repairing, Rebuilding & Replacing Backflow Devices

Advantage Integration Technology .......... 407-816-9101 American Backflow & Fire Services, LLC. 877-393-5544 Coastal Backflow, LLC ........................... 386-837-2027 Fire and Life Safety America .................. 407-688-1949 Firetronics, Inc. ..................................... 407-774-6900 Harvey Baker Plumbing, Inc ................... 407-859-3572 Reliance Plumbing ................................ 407-831-4459 Roto Rooter .......................................... 407-855-7900 Service Master Plumbing Services ......... 407-671-6494 Unifour Fire & Safety ............................. 813-283-1801

BASKETBALL/SPORTS EQUIPMENT Korkat Inc................................................. 770-214-9322

BATHTUB REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 BathArt Refinishing ................................... 407-952-0958 Bathtub Reglazing Specialist, Inc................ 407-284-2172 ELG Property Solutions .............................. 407-791-2991 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

BLINDS/DRAPERIES SALES/INSTALLATION Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Marietta Drapery & Window Coverings Co. ........................................ 800-852-8769 RAPCO Supply .......................................... 800-678-0023

BULK WASTE REMOVAL Waste Management .................................. 407-687-5079

CABINET/KITCHEN/BATH/DOORS intellectuAl design, inc. 407-847-2330 Painting - Cabinets - remodeling

Absolutely Amazing Refinishing, Inc............ 407-444-9000 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Custom Klosets and Cabinets .................... 813-246-4806 Go Builders................................................ 407-786-2171 Intellectual Design, Inc............................... 407-847-2330 Kitchen Solvers of Orlando......................... 407-603-1945 MFS Supply .............................................. 440-248-5300 Robert Drollett Construction, Inc................. 386-316-4730 Spraggins, Inc .......................................... 407-295-4150 Wilsonart International............................... 407-363-7121

CAMERAS/CCTV A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Critical Intervention Services ...................... 407-408-6431

honesty

Quality

serviCe

Arahull Services, Inc.................................. 954-850-1480 Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning ....... 407-354-1769 Carpet Valle, Inc. ....................................... 407-889-7111 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 JIM Property Services, LLC ........................ 888-222-6013 Sanctify . .................................................. 407-733-1607 SERVPRO of Winter Park. .......................... 407-678-5391 Total Green Cleaning, Inc. .......................... 407-413-5561 Undisputed Steamer.................................. 407-927-2917

CARPET DYEING Bestway Care Carpet Cleaning ................... 407-854-5331 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 Undisputed Steamer.................................. 407-927-2917

CARPET SALES/INSTALLATION cArPet & Blinds BeAutiful, inc. 407-578-6000 “Flooring Central Florida sinCe 1981”

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

Arbor Contract Carpet ............................... 407-438-1129 Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors, Inc................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Spraggins, Inc .......................................... 407-295-4150

CHEMICALS/SUPPLIES/CLEANING Chromate Industrial Corp ........................... 407-340-1565 HD Supply ................................................ 407-232-0097 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235

CLEANING SERVICES Awnclean ................................................. 813-258-9344 Globiserv, Inc. ........................................... 407-341-7651 Hydroswift Cleaning Inc. ............................ 407-568-9096 Maxter Building Maintenance Inc. .............. 407-990-2910 Sanctify . .................................................. 407-733-1607 Sparkling Clean ........................................ 407-247-0333 Total Green Cleaning, Inc. .......................... 407-413-5561

CLOSETS Custom Klosets and Cabinets .................... 813-246-4806

CLOTHING RECYCLING City Recycling Group, LLC ......................... 813-377-5900 Goodwill Industries of Central Florida.......... 407-233-8096

THE KEY YELLOW PAGES COIN OPERATED LAUNDRY EQUIPMENT

CREDIT CARD MERCHANT SERVICES

cOinMach-MacgraY 800/432-1541 eXt 50534

CREDIT/COLLECTION INFORMATION

Credit & smart-Card/Coin oPerated laundry eQuiPment

ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 Aaxon Laundry Systems ............................ 954-772-7100 Coinmach-MacGray .................. 800-432-1541 ext 50534 Coin-O-Matic ................................................800-642-9525 Commercial Laundries of West Florida, Inc. .....800-876-1477 Mac-Gray Services, Inc. .................................800-662-4729 Washco Laundry Equipment, Inc. ....................800-342-9683

COMPACTOR RENTALS Waste Management .................................. 407-687-5079 Waste Pro of Florida .................................. 321-377-5391

COMPUTER SOFTWARE/HARDWARE BuildingLink.com ...................................... 407-529-6063 CoreLogic SafeRent .................................. 800-877-1223 First Advantage ......................................... 800-590-8535 GStarr LLC ............................................... 407-473-3968 On-Site.com ............................................. 407-370-4648 R.A. Cassel & Associates ........................... 407-599-5890 RealPage Inc ............................................ 972-820-3015 SightPlan.................................................. 407-230-3594 Yardi Systems, Inc..................................... 407-921-8526

CONCESSION SUPPLIES/POPCORN/COOKIES/BELGIAN WAFFLES Gold Medal Products ................................. 407-970-3844

CONCRETE COATINGS/POOL DECKS/ENTRIES Artisian Refinishing................................ 407-952-7241 Awnclean.............................................. 813-258-9344 Behr Paint Corporation .......................... 407-341-2759 Porter/PPG Paints ................................. 407-947-8570 Robert Drollett Construction, Inc. ............ 386-316-4730 Shayne Systems, Inc. ............................ 407-299-2552

CONSTRUCTION AAPCO Florida-A Division of AAPCO Group .................... ...................................................... 800-728-2690 All Terrain Tractor Service, Inc ................ 386-218-6969 Allsouth Renovations, Inc. ...................... 888-323-8601 AMH Construction, Inc. .......................... 407-408-1822 Arteek Supply & Design LLC. ................. 407-406-0900 Camp Construction Services .................. 813-622-6610 CMSBUSH, Inc. ..................................... 407-316-8544 Coastal Reconstruction Group ................ 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc. ................. 386-860-2050 ECS ...................................................... 407-859-8378 Global Roofing, LLC ............................... 407-732-7911 Gulf Western Roofing ............................. 321-443-8096 Harrison Brown Construction.................. 407-637-2985 Head Consulting Services ...................... 407-256-9363 JIM Property Services, LLC .................... 888-222-6013 Mohawk Industries ............................... 800-266-4295 Ox-Built Construction, LLC ..................... 770-485-3698 Paramount Drywall, Inc. ......................... 305-828-4757 Quality Restoration & Renovations .......... 813-517-1555 Robert Drollett Construction, Inc. ............ 386-316-4730 Solidway Construction, Inc. .................... 407-383-5609 Stratus Construction & Roofing .............. 407-625-5866 SWET Construction Group...................... 321-594-5569 Watermark Restoration .......................... 770-853-8641 ZMG Construction ................................. 407-865-5771

CONSTRUCTION CONSULTANT Broadband Consulting Group ..................... 407-342-0186 CMSBUSH, Inc. ......................................... 407-316-8544 Zee’s Roofing and Construction, Inc. .......... 407-875-2225

COUNTER REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704

Integrated Merchant Services .................... 305-633-6303 Core Logic SafeRent ................................. 800-877-1223 First Advantage ......................................... 800-590-8535 Leading Edge Solutions, LLC ..................... 407-708-1901 Monument Adjustment Bureau .................. 407-308-3999 National Credit Systems ............................ 800-530-0676 On-Site.com ............................................. 407-370-4648 RentDebt Automated Collections, LLC ........ 800-467-2316 RentPaidOnline ......................................... 904-599-2794 Resident Check......................................... 800-491-2580 Southern Management .............................. 800-229-4531 TransUnion ............................................... 312-985-2226

CRIME SCENE CLEANING Accident Cleaners ..................................... 407-438-9699 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769

CURB REPAIR/PAINTING All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Concrete Sidewalk Repair, LLC................... 855-255-3935 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Professional Debt Mediation ...................... 888-676-9873 Shayne Systems ....................................... 407-299-2552 Sunray Paving and Construction ................ 407-202-0716

ELECTRICAL SUPPLIES/SERVICES Criste Construction, Inc ............................. 407-324-2222 Home Depot (The) ..................................... 407-417-0252 Ferran ...................................................... 407-422-3531 Orlando Utilities Commission ..................... 407-434-2248 RAPCO Supply .......................................... 800-678-0023 Switch Electric LLC ................................... 800-929-5035 Wilmar Industries ...................................... 954-815-0800

ELECTRONIC PAYMENT SERVICE RentPaidOnline ......................................... 904-599-2794

ENERGY CONSERVATION All Elements Energy .................................. 407-260-1539 AUM ........................................................ 800-418-5393 Chromate Industrial Corp ........................... 407-340-1565 Duke Energy ............................................. 866-843-6546 Energy Management Systems, Inc. ..... 800-965-9642 ext 403 Minol........................................................ 972-386-6611 Orlando Utilities Commission ..................... 407-434-2248

ENTERTAINMENT Aarrow Sign Spinners................................ 301-221-4752 Don’t Stop Believing Entertainment, Inc ...... 404-840-4484 Gold Medal Products ...................................407-9703844

EVICTIONS lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Law Offices of James I Barron III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Renters Reference Services, Inc. ................ 904-800-2288 Warren & Skaggs, PLLC ............................ 407-792-5659

EXERCISE EQUIPMENT Exercise Systems, Inc................................ 407-996-8890 First Place Fitness Equipment .................... 904-998-0738 Korkat Inc................................................. 770-214-9322 Pet and Playground Products ..................... 334-318-5448 ProMaxima Strength & Conditioning ........... 407-429-9972

EXTERMINATORS All Florida Pest Control .............................. 407-385-2190 American Pest Management...................... 727-321-6881 A.R.T. Pest Control Services Inc. ................ 888-926-6488 Elite Pest Systems .................................... 407-331-0030 Florida Pest Control................................... 407-896-6601 Massey Services ....................................... 407-645-2500 Prevail Pest Control ................................... 800-432-6547 Sterling Pest Control, Inc. .......................... 407-277-7378 Urban Jungle Wildlife Removal ................... 321-438-4294

ValleyCrest Landscape Maintenance .......... 407-702-4929

FENCING A. C. T. Access Control Technologies, Inc. 407-422-8850 Complete Access Control of Central Florida, Inc. ........................................ 407-381-3995 Memoreyes........................................... 770-989-1776 Royce Integrated Solutions..................... 843-421-0699

FINANCING Elevation Financial Group, LLC ................... 407-215-1353

FIRE ALARM CERTIFICATION AND CONSULTING Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers ................ 321-332-4599

FIRE ALARM INSTALLATION, MONITORING\SERVICE Academy Fire Life Safety ........................... 714-402-6334 Advantage Integration Technology .............. 407-816-9101 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE EXTINGUISHERS Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 MFS Supply .............................................. 440-248-5300 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599

FIRE RESTORATION Behr Paint Corporation .............................. 407-341-2759 Bestway Care Carpet Cleaning ................... 407-854-5331 Coastal Reconstruction Group .................... 407-644-1800 Criste Construction, Inc ............................. 407-324-2222 Fire and Life Safety America ...................... 407-688-1949 Ox-Built Construction, LLC......................... 770-485-3698 Quality Restoration & Renovations .............. 813-517-1555 Quick Response Fire Protection ................. 407-469-2134 Recromax ................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391 Statewide Construction ............................. 407-282-2809 Watermark Restoration.............................. 770-853-8641

FIRE SPRINKLER INSTALLATION/INSPECTION/ BACKFLOW/HYDRANTS American Backflow & Fire Services, LLC .... 877-393-5544 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Quick Response Fire Protection ................. 407-469-2134 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494 Unifour Fire & Safety ................................. 813-283-1801

FLOOR COVERING

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

Arbor Contract Carpet .............................. 407-438-1129 Carpet & Blinds Beautiful........................... 407-578-6000 Chadwell Supply ....................................... 888-341-2423 Commercial Flooring Distributors ............... 386-668-0121 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors......................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Mohawk Industries ................................... 800-266-4295 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-466-1523 Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Turnz, LLC ................................................ 407-770-2200

September/October 2016

THE KEY YELLOW PAGES FOUNTAINS/SALES & SERVICE

INTERIOR DESIGN Kay Green Design, Inc. .............................. 407-246-7155 Koncept Design Studio .............................. 404-888-0198

Vermana .................................................. 888-599-2477

FURNITURE/HOUSEWARES SALES/LEASING

IRRIGATION REPAIRS/PARTS

Admiral’s Casual Furniture......................... 800-999-2589 AFR Furniture Rental ................................. 407-608-5141 Cort ......................................................... 407-678-2677 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Southern Furniture Leasing........................ 407-867-7347 Sunbrite Outdoor Furniture ........................ 407-294-9041

American Backflow Testing ........................ 877-393-5544 B&M Landscape Concepts......................... 407-677-7799 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc.. ................... 904-716-0683 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services...... 727-937-6448 ext 2045 Reliance Plumbing .................................... 407-831-4459 Servello & Son, Inc. ................................... 386-753-1100 Service Master Plumbing Services ............. 407-671-6494 US Lawns of Orlando................................. 407-412-8266

GENERAL CONTRACTORS AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 AMH Construction, Inc............................... 407-408-1822 Allsouth Renovations, Inc. .......................... 888-323-8601 BranamJames Construction Inc.................. 352-530-2232 Champion Window Inc............................... 407-878-7482 CMSBUSH, Inc. ......................................... 407-316-8544 CN Prestige Contracting LLC ..................... 561-718-0302 Coastal Reconstruction Group .................... 407-644-1800 Criste Construction, Inc ............................. 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 Global Roofing, LLC................................... 407-732-7911 Go Builders............................................... 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Statewide Construction ............................. 407-282-2809 Solidway Construction, Inc. ........................ 407-383-5609 SWET Construction Group ......................... 321-594-5569 TB Roofing & Construction......................... 727-545-8272 THS National, LLC ..................................... 866-794-8210 Triangle Construction ................................ 407-846-8274 Windsor Redevelopment Corp .................... 813-854-3800 Zee’s Roofing and Construction, Inc. .......... 407-878-2225

KEY CONTROL SYSTEMS BuildingLink.com ...................................... 407-529-6063 Handy Trac Systems ..........................800-665-9994 x231 VingCard Elsafe ........................................ 214-789-5340

LAKE MAINTENANCE Southern Aquatic Management, Inc. ........... 407-878-6655

LANDSCAPE ARCHITECT Innovations Design Group .......................... 407-440-3574

LANDSCAPING/LAWN MAINTENANCE/ CONSULTING Ackman Brothers Landscaping, Inc. ........... 407-929-3062 B&M Landscape Concepts......................... 407-677-7799 Budd Group (The)...................................... 407-823-8188 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Greater Outdoors Lawn Care ..................... 407-438-1601 Hogan Landscapes, Inc. ........................... 407-283-5296 Innovations Design Group .......................... 407-440-3574 Luke Brothers Landscape Services ..... 727-937-6448 ext 2045 Preferred Maintenance .............................. 904-217-3196 Royal Landscape Nursery .......................... 407-296-3042 Servello & Son, Inc. ................................... 386-753-1100 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert ............................... 407-331-8020 US Lawns ................................................. 407-319-9044 US Lawns of Orlando................................. 407-412-8266 ValleyCrest Landscape Maintenance .......... 407-702-4929 Yellowstone Landscape ............................. 407-446-6010

GIFT BASKETS Baskets by Nancy ..................................... 407-658-7724 The Welcome Basket................................. 386-279-7536

GLASS & MIRROR Patriot Glass Repair, LLC ........................... 321-443-8427

LAWN/SHRUB SPRAYING

GOLF CAR/TRIKES/LEASING/SALES/SERVICES

All Florida Pest Control .............................. 407-385-2190 B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Hogan Landscapes, Inc. ........................... 407-283-5296 Luke Brothers Landscape Services .... 727-937-6448 ext 2045 Massey Services ....................................... 407-645-2500 Servello & Son, Inc. ................................... 386-753-1100 Sterling Pest Control, Inc. .......................... 407-277-7378 US Lawns ................................................. 407-319-9044

Advantage Golf Cars ................................. 407-440-2804 Bargin Carts ............................................. 863-438-0043 Golf & Electric Vehicles .............................. 407-568-2122 Orlando Golf Cars ..................................... 407-426-9727

GUTTERS/PROTECTION/CLEANING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 Awnclean ................................................. 813-258-9344 Mallard Systems ....................................... 321-804-4907

LEASING COMPANY

HARDWARE

Condo Experts USA Inc. ............................. 305-502-7888 National Efficiency Systems Inc .................. 877-769-2334

RAPCO Supply .......................................... 800-678-0023 VingCard Elsafe ........................................ 214-789-5340

LEGAL

HUMAN DIRECTIONAL/SPINNERS Aarrow Sign Spinners................................ 301-221-4752

lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725

INSURANCE SALES

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031

INSURANCE SERVICES/RISK MANAGEMENT Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031 Yardi Systems, Inc..................................... 407-921-8526

INTERNET SERVICES AND DESIGN Apartment List .......................................... 770-617-8812 Apartments.com ....................................... 813-504-0507 Bright House Networks .............................. 813-436-2214 GStarr LLC ............................................... 407-473-3968 Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351 R.A. Cassel & Associates ........................... 407-599-5890 SightPlan.................................................. 407-230-3594

Law Office of James I Barron, III, P.A. ......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC ............................ 407-792-5659

LEAK DETECTION Healthy Home Environmental Services, LLC .....407-273-9387

MAINTENANCE REPAIRS EDC Services Group .................................. 407-771-4442 EPIC Home Services, Inc............................ 407-415-3588 Urban Jungle Wildlife Removal ................... 321-438-4294

MAINTENANCE SUPPLIES Chadwell Supply ....................................... 888-341-2423 Chromate Industrial Corp ........................... 407-340-1565 EDC Services Group .................................. 407-771-4442 HD Supply ................................................ 407-232-0097

Lowe’s Companies .................................... 336-232-4816 Maintenance Supply Headquarters ............. 813-299-9338 Marcone Supply........................................ 407-422-8381 RAPCO Supply .......................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Wilmar Industries ...................................... 954-815-0800

MANAGEMENT CONSULTANT Satisfacts Research .................................. 866-655-1490

MARKET RESEARCH 407apartments ......................................... 407-505-4332 ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205 CoStar Group, The..................................... 321-558-4061 MyRentComps.com .................................. 407-206-3791

MICROWAVE OVEN PARTS RAPCO Supply .......................................... 800-678-0023

MOLD/ASBESTOS/LEAD REMEDIATION/ RESTORATION & CONSULTING Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-354-1769 Coastal Reconstruction Group .................... 407-644-1800 ELG Property Solutions .............................. 407-791-2991 G & H Carpet Care, Inc .............................. 407-671-7877 Lynch’s CCC and Restorations, Inc ............. 407-366-0010 Recromax................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493 Healthy Home Environmental Services, LLC .. 407-273-9387

MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493

MOVING & STORAGE Knight Speed Moving ................................ 800-591-0161

MULTIFAMILY MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205

NEWSLETTERS Resident News.......................................... 800-961-1916

ONLINE MARKET SURVEY MyRentComps.com .................................. 407-206-3791

ORNAMENTAL IRON WORKS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850

OUTDOOR/INDOOR FURNITURE/REFINISHING sunBrite outdoor furniture 407/294-9041 new sling & straP Furniture re-Finish • re-straP • re-sling

Admiral’s Casual Furniture......................... 800-999-2589 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Sunbrite Outdoor Furniture ........................ 407-294-9041

PAINTING (APPLICATORS)

intellectuAl design, inc. 407-847-2330 Painting - Cabinets - remodeling

AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 ELG Property Solutions .............................. 407-791-2991 EPIC Home Services, Inc............................ 407-415-3588 GDE Renovations, Inc. ............................... 407-321-8886 Hydroswift Cleaning Inc ............................. 407-568-9096 Intellectual Designs, Inc. ............................ 407-847-2330 Jim Cary Painting...................................... 407-468-6057 JIM Property Services, LLC ........................ 888-222-6013 Luminous Painting & Renovating, LLC ........ 407-542-3514 Ox-Built Construction, LLC......................... 770-485-3698 Porter/PPG Paints ..................................... 407-947-8570 Preferred Maintenance .............................. 904-217-3196 Professional Painting of Central Florida....... 321-402-2087 Renovia .................................................... 866-271-2148

r-tistic interiOrs, inc. 407/677-6197 • interior Painting • drywall rePair • texturing • tile

THE KEY www.aago.org

THE KEY YELLOW PAGES R-Tistic Interiors ....................................... 407-677-6197 Statewide Construction.............................. 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771

PAINTS & SUPPLIES Behr Paint Corporation .............................. 407-341-2759 Color Wheel Paints .................................... 407-293-6810 Home Depot (The) ..................................... 407-417-0252 Lowe’s Companies .................................... 336-232-4816 Paint Drop by Valspar (The)........................ 407-816-9146 Porter/PPG Paints ..................................... 407-947-8570 Professional Painting of Central Florida....... 321-402-2087 RAPCO Supply .......................................... 800-678-0023 Sherwin Williams Company (The) ............... 407-468-9671 Valspar Corporation................................... 512-820-4328

PARKING LOT MAINTENANCE All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Asphalt365, Inc ....................................... 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Criste Construction, Inc. ............................ 407-324-2222 Driveway Maintenance, Inc. ....................... 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Sunray Paving and Construction ................ 407-202-0716

PATIO/PORCH/RAILING AAPCO Florida-A Division of AAPCO Group . 800-728-2690

PATROL SERVICES Critical Intervention Services ...................... 407-408-6431 Memoreyes .............................................. 770-989-1776 Palm Security Services .............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Signal 88 Security North Orlando ............... 407-267-5611 Veterans Security Corps of America, Inc ..... 954-731-5161

PERSONNEL/TEMPORARY SERVICES

hh stAffing services, inc 407/401-9496 From regional managers to grounds maintenanCe – give us a Call Apartmentjobs.com ................................... 877-682-6200 BG Staffing ............................................... 813-314-2069 HH Staffing ............................................... 407-401-9496 Liberty Group, The..................................... 407-512-6408 RecruiterMixer .......................................... 407-641-5577

PET SERVICES/SITTING Pet Playground Products ........................... 334-318-5548 PooPrints Central Florida ........................... 407-496-3133

PLANTS/PLANTING SUPPLIES Greater Outdoors Lawn Care ..................... 407-438-1601 Royal Landscape Nursery .......................... 407-296-3042

PLAYGROUND AND PARK EQUIPMENT Pet Playground Products .................................. 334-318-5548

PLAYGROUND/SHADE & PARK EQUIPMENT ET & T Distributors, Inc. ............................. 888-642-2226 Korkat Inc................................................. 770-214-9322 Pet Playground Products ........................... 334-318-5548 Top Line Recreation .................................. 800-921-4509

PLUMBING PARTS/SUPPLIES/SERVICES service mAster PlumBing 407/671-6494 now you Can Call a name you Can trust

American Backflow Testing ........................ 877-393-5544 Avalon Manufacturing ............................... 407-619-1463 Coastal Backflow, LLC ............................... 386-837-2027 Ferran ...................................................... 407-422-3531 Five Star Claims Adjusting . ....................... 321-652-0878 Flo-Tec Automation . ................................. 727-531-8796 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Moen ....................................................... 813-394-0363 RAPCO Supply .......................................... 800-678-0023 Reliance Plumbing .................................... 407-831-4459

Roto Rooter .............................................. 407-855-7900 Service Master Plumbing Services ............. 407-671-6494 Wilmar Industries ...................................... 954-815-0800

PRE-EMPLOYMENT/RESIDENT SCREENING CoreLogic SafeRent .................................. 855-491-2696 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 RealPage Inc. ........................................... 972-820-3015 Resident Check......................................... 800-491-2580 Yardi Systems, Inc..................................... 407-921-8526

PRESSURE WASHING/EXTERIOR BUILDING CLEANING Awnclean ................................................. 813-258-9344 Asphalt365, Inc ........................................ 407-344-1194 DRS Inc. ................................................... 407-367-9022 Elite Pest Systems .................................... 407-331-0030 Globiserv, Inc. ........................................... 407-341-7651 Jim Cary Painting...................................... 407-468-6057 Mallard Systems ....................................... 321-804-4907 Maxter Building Maintenance Inc. .............. 407-990-2910 Professional Painting of Central Florida....... 321-402-2087 Ox-Built Construction, LLC......................... 770-485-3698 Renovia .................................................... 866-271-2148 Sparkling Clean ........................................ 407-247-0333 Squeegee Squad ...................................... 407-921-0072 Total Green Cleaning, Inc. .......................... 407-413-5561

PRINTING/TYPESETTING/GRAPHIC ARTS Apartment Finder Magazine ........... 407-894-3847 ext 120 American Heritage Press ....................... 407-679-2000 Central Communications, LLC ................ 407-936-5650 Fast Signs ............................................ 407-774-0003 For Rent Media Solutions........................... 800-882-5659 Multifamily Exclusive ............................. 407-366-4444 RentPath .................................................. 407-888-0745 Koncept Design Studio .............................. 404-888-0198

PROMOTIONAL PRODUCTS/EVENTS Central Communications, LLC ................ 407-936-5650 Koncept Design Studio .............................. 404-888-0198 Multifamily Exclusive ................................. 407-366-4444 0pinions Vary ............................................ 407-733-4351 World Advertising of Florida ....................... 813-835-9500

PUBLIC RELATIONS 0pinions Vary ............................................ 407-733-4351

PUBLISHERS 407apartments ......................................... 407-505-4332 Apartment Finder Magazine ..............407-894-3847 X 120 For Rent Media Solutions........................... 800-882-5659 RentPath .................................................. 407-888-0745

PURCHASING SERVICES Buyers Access .......................................... 303-991-5580

REAL ESTATE BROKERAGE/MULTI-FAMILY/ APPRAISAL/DEVELOPER Apartment Hunters.................................... 407-930-4607 Condo Experts USA Inc. ............................. 305-502-7888 Marcus & Millichap ................................... 407-557-3800 Reisch Consulting Group, Inc. .................... 407-628-2742

REFERRAL SERVICES Apartment Hunters.................................... 407-930-4607 Monument Adjustment Bureau .................. 407-308-3999 The Welcome Basket................................. 386-279-7536

REHAB g & f renovAtions, inc. 407-732-7911 multi-Family renovation sPeCialist

AAPCO Florida-A Division of AAPCO Group. ....................................... 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Allsouth Renovations, Inc. .......................... 888-323-8601 BST-Armorcon .......................................... 407-999-5054 CN Prestige Contracting LLC ..................... 561-718-0302 vCoastal Reconstruction Group .................. 407-644-1800 Commercial Flooring Distributors ............... 386-668-0121

Custom Klosets and Cabinets .................... 813-246-4806 DBK ......................................................... 386-860-2050 EDC Services Group .................................. 407-771-4442 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Kay Green Design, Inc. .............................. 407-246-7155 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Service Master Plumbing Services ............. 407-671-6494 Spraggins, Inc........................................... 407-295-4150 Statewide Construction ............................. 407-282-2809 Switch Electric LLC ................................... 800-929-5035 TB Roofing & Construction......................... 727-545-8272 Turnz, LLC ................................................ 407-770-2200 Windsor Redevelopment Corp .................... 813-854-3800 ZMG Construction, Inc. .............................. 407-865-5771

RELOCATION SERVICES Apartment Hunters.................................... 407-930-4607 Apartment List .......................................... 770-617-8812

REMODELING

cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”

AJS Building & Renovations ....................... 407-298-9700 Amerikote Enterprises, Inc. ........................ 407-884-5900 AMH Construction, Inc............................... 407-408-1822 Artisian Refinishing ................................... 407-952-7241 BST-Armorcon .......................................... 407-999-5054 Camp Construction Services ...................... 813-622-6610 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 Harrison Brown Construction ..................... 407-637-2985 Kay Green Design, Inc. .............................. 407-246-7155 Kitchen Solvers of Orlando......................... 407-603-1945 Luminous Painting & Renovating, LLC ........ 407-542-3514 Moen ....................................................... 813-394-0363 Mr. Fix It All, Inc......................................... 678-891-7704 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Quality Restoration & Renovations .............. 813-517-1555 Solidway Construction, Inc. ........................ 407-383-5609 Switch Electric LLC ................................... 800-929-5035

RESIDENT RETENTION Cares By Apartment Life ............................ 407-408-4245 Satisfacts Research .................................. 866-655-1490

RESIDENT SURVEYS National Efficiency Systems Inc .............. 877-769-2334 Satisfacts Research .................................. 866-655-1490

RESIDENTIAL PRODUCTS/SERVICES Apartments.com ....................................... 813-504-0507 Counter Crew ........................................... 407-975-3796 Monument Adjustment Bureau .................. 407-308-3999 One Call Now............................................ 937-573-2346 Palm Security Services .............................. 877-824-4025 PooPrints Central Florida ........................... 407-496-3133

RESTORATION - FIRE, WATER, & WIND INSURANCE

coAstAl reconstruction grouP 407-644-1800 rebuild – renovate – reCouP www.coastalreconstruciton.com

Accident Cleaners..................................... 407-438-9699 AJS Building & Renovations....................... 407-298-9700 AMH Construction, Inc............................... 407-408-1822 Baxter Restoration .................................... 407-423-5553 C & B Carpet and Upholstery Cleaning, ...... 407-654-1769 Coastal Reconstruction Group.................... 407-644-1800 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc.................................................... 407-367-9022 Elite Steam, Inc......................................... 407-209-9843 ELG Property Solutions .............................. 407-791-2991 Five Star Claims Adjusting . ....................... 321-652-0878 Kitchen Solvers of Orlando ........................ 407-603-1945 Ox-Built Construction, LLC ........................ 770-485-3698 Recromax................................................. 407-455-0955 Renovation Group, Inc. (The) ...................... 866-417-7350 Reliance Plumbing .................................... 407-831-4459

September/October 2016

THE KEY YELLOW PAGES SWET Construction Group ......................... 321-594-5569 Undisputed Steamer ........................... 407-927-2917 Windsor Redevelopment Corp.................... 813-854-3800

ROOF AND EXTERIOR CLEANING DRS Inc.................................................... 407-367-9022 mallard systems ....................... 877-382-5620 Petersen Dean Roofing & Solar .................. 407-857-1757 Renovia .................................................... 866-271-2148 Softwash Systems .................................... 407-519-1235 Squeegee Squad ...................................... 407-921-0072 Urban Jungle Wildlife Removal................... 321-438-4294

ROOFING CONTRACTORS/CONSULTANTS

SHOWER ENCLOSURES PAtriot glAss rePAir, llc 321-443-8427

www.PatriotGlassrepairllc.com Patriot Glass Repair, LLC ........................... 321-443-8427

SIDING/INSTALLATION AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 Ox-Built Construction, LLC ........................ 770-485-3698

SIDEWALK REPAIRS/GRINDING

AAPCO Florida-A Division of AAPCO Group. ..................................... 800-728-2690 Avalon Manufacturing ............................... 407-619-1463 Camp Construction Services ...................... 813-622-6610 DRS Inc.................................................... 407-367-9022 ECS ......................................................... 407-859-8378 Five Star Claims Adjusting . ....................... 321-652-0878 G & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Global Roofing, LLC .................................. 407-732-7911 Go Builders .............................................. 407-786-2171 Gulf Western Roofing ................................ 321-443-8096 Ox-Built Construction, LLC ........................ 770-485-3698 Performance Roofing ................................ 407-210-1503 Petersen Dean Roofing & Solar .................. 407-857-1757 Quality Roofing of Florida, Inc. ................... 813-620-4797 Randazzo Builders, Inc. ............................. 352-385-4783 Rhyne Restoration, Inc............................... 407-556-3997 R/J Group, Inc .......................................... 386-760-0764 Stratus Construction & Roofing .................. 407-625-5866 Solidway Construction, Inc......................... 407-383-5609 Sun Coast Roofing Services. ...................... 407-322-2925 TB Roofing & Construction ........................ 727-545-8272 Watermark Restoration.............................. 770-853-8641 Zee’s Roofing and Construction, Inc. .......... 407-875-2225 ZMG Construction, Inc............................... 407-865-5771

SECURITY SERVICES/ON-SITE

criticAl intervention services SPECIALIZING IN SECURITY AND PATROL SERVICES

407/408-6431

jeFF.ezell@kkPseCuritygrouP.Com Complete Access Control of Central Florida, Inc. ........................................... 407-381-3995 Critical Intervention Services...................... 407-408-6431 Fidelity Security Agency LLC ...................... 407-542-1529 Freeman Security Services Inc. .................. 407-507-3880 Memoreyes .............................................. 770-989-1776 Palm Security Services.............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Quick Response Fire Protection ........... 407-469-2134 Security and Investigations Inc. .................. 321-960-6672 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SECURITY SYSTEMS/SERVICE, INSTALLATION & MONITORING

Florida Pavement Services, Inc. ................. 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Shayne Systems, Inc. ................................ 407-299-2552

SIGNS/FLAGS/BANNERS d. sink, inc. 321/231-5804 Flags • banners • signs • weekend direCtionals American Heritage Press ........................... 407-679-2000 Central Communications, LLC.................... 407-936-5650 Concrete Sidewalk Repair, LLC. ................. 855-255-3935 D. Sink, Inc. .............................................. 407-474-8274 DeNyse Companies................................... 727-366-9267 Fast Signs ................................................ 407-774-0003 Oakhurst Signs ......................................... 407-982-5494 Resident News ......................................... 800-961-1916

SPA & POOL HEATERS Spies Pool, LLC ........................................ 407-847-2771

SPRINKLER SYSTEMS (IRRIGATION) Service Master Plumbing Services ............. 407-671-6494 ValleyCrest Landscape Maintenance .......... 407-702-4929

SWIMMING POOL CHEMICALS/SUPPLIES/ CLEANING Poolsure....................................... 800-858-7665 ext 147 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

SWIMMING POOL REPAIRS & RENOVATION Poolsure....................................... 800-858-7665 ext 147 RAPCO Supply .......................................... 800-678-0023 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477

TELECOMMUNICATIONS & ENTERTAINMENT SERVICES Bright House Networks.............................. 813-436-2214 Century Link MDU..................................... 407-889-6269 Indatus..................................................... 800-727-4246 One Call Now ........................................... 937-573-2346 Summit Broadband ................................... 407-996-8900

TELEPHONE ANSWERING SERVICES/ PAY TELEPHONES CallMaX ................................................... 770-919-9771 Indatus..................................................... 800-727-4246 RealPage Inc. ........................................... 972-820-3015

TENNIS COURTS

Advantage Integration Technology .............. 407-816-9101 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880 Firetronics, Inc. ......................................... 407-774-6900 Premier Security ....................................... 321-206-3881 Royce Integrated Solutions ........................ 843-421-0699 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161

SEWER/SEPTIC Harvey Baker Plumbing, Inc. ..................... 407-859-3572 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494

MRC Contracting ...................................... 321-527-8801

TREE SERVICES Competitive Edge Landscaping .................. 407-391-1532 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert............................... 407-331-8020

TURN KEY All Renew Services, LLC. ........................... 904-386-1762 DRS Inc.................................................... 407-367-9022 EPIC Home Services, Inc............................ 407-415-3588 Hydroswift Cleaning Inc. ............................ 407-568-9096

Luminous Painting & Renovating, LLC ........ 407-542-3514 Preferred Maintenance.............................. 904-217-3196 Sparkling Clean ........................................ 407-247-0333 Turnz, LLC ................................................ 407-770-2200

TV/CABLE Bright House Networks.............................. 813-436-2214 Summit Broadband ................................... 407-996-8900

UTILITIES AUM ........................................................ 800-418-5393 Conservice ............................................... 904-415-3963 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Duke Energy............................................. 866-843-6546 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512

VENDED LAUNDRY Aaxon Laundry Systems ........................ 954-772-7100

VOICEMAIL/MESSAGING CallMaX ................................................... 770-919-9771 One Call Now ........................................... 937-573-2346 SightPlan ................................................. 407-230-3594

WASTE/RECYCLING/SPECIALTY/CONSULTING Accelerated Waste Solutions of North America LLC. ......................... 866-698-2874 Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 City Recycling Group, LLC...................... 813-377-5900 Conex Recycling Corporation ..................... 866-879-2663 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Invisible Waste Services ............................ 407-509-1293 Premium Trash Services ............................ 321-872-7497 Recycling Textile Management (RTM) ......... 404-557-1234 Skinner Waste Solutions ........................... 904-683-6755 Sunshine Recycling Group ......................... 407-843-7990 Valet Waste, Inc. ....................................... 877-574-2587 Waste Management .................................. 407-687-5079 Waste Pro of Florida.................................. 321-377-5391

WASTE REMOVAL/CONSULTING Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 Invisible Waste Services ............................ 407-509-1293 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Premium Trash Services ............................ 321-872-7497 Reliance Plumbing .................................... 407-831-4459 Skinner Waste Solutions ........................... 904-683-6755 Valet Waste, Inc. ....................................... 877-574-2587 Waste Pro of Florida.................................. 321-377-5391

WATER CONSERVATION Moen ....................................................... 813-394-0363 NWP Services Corporation......................... 949-253-2512 Orlando Utilities Commission ..................... 407-434-2248 Service Master Plumbing Services ............. 407-671-6494 WaterSignal.............................................. 404-566-1978

WATERPROOFING Criste Construction, Inc ............................. 407-324-2222 DRS Inc.................................................... 407-367-9022 Ox-Built Construction, LLC ........................ 770-485-3698 Renovia .................................................... 866-271-2148

WATER/SEWER SUB-METERING American Metering Services, Inc. ............... 941-358-1253 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512 Ocius ............................................. 12-850-3500 Ext 216 Service Master Plumbing Services ............. 407-671-6494

WINDOW CLEANING Squeegee Squad ...................................... 407-921-0072

WINDOW/SCREEN/DOOR REPLACEMENT PARTS Champion Window Inc............................... 407-878-7482 Collis Roofing, Inc ..................................... 321-441-2300

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And So It Was...

AAGO Summer Party This year’s Summer Party theme was, Rock N’ Bowl. The annual event was held at the Altamonte Lanes on July 21st and members from across central Florida came out to celebrate the summer season. Thanks to YOU, we raised over $5,000 for the AAGO Foundation, Inc. Attendees enjoyed bowling with friends and networking with colleagues from the industry. Proceeds from this year’s event benefited the AAGO Foundation. The mission of the AAGO Foundation is to work with three specific demographics: the homeless; veterans reintegrating into the workforce/society; and teens aging out of foster care. Since its inception in 2013, the AAGO Foundation has been involved in raising valuable funds to help local organizations that assist the demographics mentioned above. Would you like to get more involved and help the AAGO Foundation give back to those in need? Dominica at dominica@aago.org to join the Friends of the Foundation Committee and get involved today!

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September/October 2016

LegaLine The Law Offices of Heist, Weisse & Wolk, P.A.

Dear Harry, We have a resident who comes into our office on occasion and literally screams at us. Nothing will make her happy, and she complains about everything. Recently, she did this in front of two prospects who were so shaken up by her that they hastily left the office, never to return. We certainly have dealt with irate residents in the past, but this situation is different, and we expect it to continue. Can we prevent her from coming into the office? This is seriously interfering with our business. Signed: “Bullied in Bartow” Dear Bullied, Under Florida Statutes Section 810, you are able to have a trespass warning served upon this resident, prohibiting her from entering your office. Call law enforcement in your area, either the sheriff’s department or the local police, if applicable, and have them come and meet with you in person. Explain to them the severity of the situation, and how you do not wish that this resident step foot in your office. The resident will receive what is called a “trespass warning”. This instructs the resident not to come back into the office, and if she does, you can have her arrested or charged with actual trespassing. Trespassing your own resident is a pretty radical move, but sometimes necessary. In addition to trespassing the resident or prior to trespassing the resident if you want to hold off on the trespass warning process, make sure you serve the resident with a proper Seven Day Notice to Cure with wording assistance by your attorney to make sure it is correct. If the resident is to pay rent to the office, make sure that this trespass warning does not affect the ability of the resident to pay the rent. Unless the rent payments are usually made online, you may have to allow this resident to pay the rent in an alternate fashion, such as by mail, if you indeed trespass the resident from the office. Dear Harry, We have a fairly large pond on our property that does have alligators and has for years. In fact, many of our residents like this and often go out and observe them. If we spot a really large alligator, we call the city and they will come out and remove it, as a clear danger is presented. In light of

Harry Heist

the recent tragedy at Disney, should we be doing anything differently to warn our residents of the dangers? Are there any laws regarding this? Signed, “Wary in Winter Haven” Dear Wary, There is currently no specific law or legal requirement for signage or warnings concerning the dangers of alligators. We recommend that you begin taking some action by creating a notification to all of your residents of the presence and dangers of alligators in your pond, hand delivering the notification in person, or posting on residents’ doors in their absence. Feeding the alligators and swimming should be clearly prohibited in your pond, with fishing allowed only if there is a safe dock provided for the residents. Signage needs to be posted around the pond in areas accessible and visible to the residents, and in some cases even fencing is advisable. Contact your attorney, insurance carrier and the local authorities for guidance with this issue. There may come a time when there is a legal obligation to inspect and guard against the presence of all alligators in your ponds. In the meantime, make every effort to warn of the dangers, and if you see a resident or occupant not heeding your warnings, take swift action against that person to show your serious efforts at gaining compliance. Many apartment communities have immediately begun the signage process. Dear Harry, If we have an applicant that has poor credit or no credit at all, such as occurs with some students, our company requires a guarantor of the lease. We run a background check on the guarantor, and everything checks out, we allow that person to be the guarantor. This has never become an issue until just recently. Upon renewal of one of our resident’s lease, a guarantor called and emailed us stating that he is revoking the guaranty of the lease and will not guaranty the renewal. The only thing different about the renewal lease is that there is a change in one of the residents and a rent increase. Our guaranty agreement states that the agreement applies to the lease and “any renewals”. Can the guarantor do this? Signed, “Renewing in Eustis” LegaLine

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Dear Renewing, Most lease guaranty agreements have a clause in the document stating that the guaranty applies to the lease and “any renewals”. Therefore you would assume that you don’t need to do anything with the guarantor other than to maybe notify him that the lease has been renewed. Some courts have held that the guaranty agreement only applies to the very first lease and not to renewals unless a new guaranty agreement is signed. Additionally, if you have new or different residents on the renewal lease, or any terms or conditions have changed, the guaranty agreement may not be enforceable. Prior to renewing any resident’s lease when there is a guarantor in place, make sure you notify the resident that the lease renewal is conditioned upon having a new guaranty of lease document being signed, as was true at the outset of the tenancy. Do not rely upon the guaranty agreement signed at the initial move-in of the resident, particularly if terms have changed. If you do have a guarantor in place, make sure he is provided with a full copy of the lease, rules and regulations, as you do not want the guarantor to claim that he did not know what obligations were in fact being guaranteed. Dear Harry, Occasionally, when a resident moves out, we find extensive damage due to small unreported leaks, particularly water damage under the sinks. The damage is usually caused by a small leak in a drain or water supply line, or sometimes is due to the resident allowing too much water to accumulate on the counter around the sink, where it makes its way to the cabinet below. We just had one situation where it cost us over $2000.00, as not only did we have water damage, but mold had grown and spread behind the cabinets in the kitchen. Never have we been able to recover the cost from the resident despite all our efforts. Is there any solution to how we can get them to pay? Signed, “Dealing with Leaks in Deland” Dear Dealing, The real problem is your inspection procedures or lack thereof. Rarely does this damage occur quickly. Rather, it happens over time, and is either unnoticed or goes unreported. Typically when a unit inspection is periodically undertaken, the inspection is cursory, as you are looking for obvious damage or housekeeping issues. You need to go deeper, and inspecting under each cabinet is crucial. In addition, this is a good time to check each and every water supply line and drain for leaks or the need for replacement. Overall, water damage is the most common costly item, and most of this damage is preventable. As for making

the resident pay, good luck. The resident will state that it is not her fault, she was not aware of it, and you most likely will not be able to prove how long the damage has been occurring or when the leak initially started. Sit down with your maintenance staff, discuss these often overlooked items, and be proactive and thorough in your inspections. Dear Harry, We require our residents to get renter’s insurance, and most do. Recently one of our residents fell asleep with the bathtub filling, causing thousands of dollars in damages to his unit and the two below. It turns out that his renter’s insurance only covered the damage or loss to his own personal property. The resident has no savings, and we are lucky we even get the rent each month from him. What good is renter’s insurance? Signed, “Cleaning up in Clermont” Dear Cleaning Up, You simply are not requiring the proper type of renter’s insurance. The most common and cheapest renter’s insurance only covers loss or damage to the contents of the resident’s unit. While this insurance is a step in the right direction, it is by no means sufficient to protect you. Your company probably has insurance for incidents and damages such as this, but most likely the policy is subject to an incredibly high deductible, so that typically the first $25,000.00 to $50,000.00 of any insurable event has to be paid by your company. If you require renter’s insurance of your residents, you need to specify what kind of insurance you want them to get. The kind you want them to get also covers liability. This coverage would apply if they or a guest is injured in the unit, or if they do something negligently and cause damage to your property. Floods and kitchen fires are a common source of damage. Without liability insurance, the residents will not have any coverage for the damage that they cause, and you are correct that collecting from residents in this type of situation is usually next to impossible. Provide your residents with flyers and information from various insurance companies, tell them in writing what type of coverage they must get, and most importantly, make sure they not only obtain the insurance initially and prove this to you before you release the keys to them, but that they maintain the coverage throughout their tenancy. Many will pay for the first quarter or month and then stop paying. You will most likely not be notified, and even if they had the proper insurance when they moved in, there will end up being no coverage at all. Revised 7/29

LegaLine September/October 2016

s ’ O G And So It Was... A A A Night at the Museum,

AAGO’s APAC/NAAPAC Fundraiser By: Courtney Gavin

June 28th was certainly a night to remember as the Legislative Committee hosted its 3rd annual APAC/NAAPAC Fundraiser. The event was held in the unforgettable Dinosaur Exhibit at the Orlando Science Center. Guests thoroughly enjoyed heavy hors d’oeuvres, music, and the exhibit itself. Attendees also had the opportunity to meet our special guest State Senator Darren Soto (candidate for Congress). Together we raised nearly $10,000 for APAC and NAAPAC combined at this year’s fundraiser. In addition, we had over 90 attendees that supported the PACs and over 45 wine bottles donated! AAGO was the first association to pull off a joint fundraiser benefitting both APAC and NAAPAC. The overall goal for the PACs is to support candidates who understand the challenges we face in the multifamily industry and ensure our interests are being represented. A tremendous thank you goes to our sponsors and host committee for helping us make this event come to life. Of course, we would not have had the success of our event without our attendees. Thank you all! We look forward to seeing you at our legislative committee meetings (4th Tuesday each month at 9:30 AM).

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An Incredible Year for Grassroots Advocacy Apartment Industry Advocates,

estate intended to generate fee settlements rather than address a genuine ADA design deficiency. The legislation preserves the goals of the ADA while providing owners 120 days to correct any deficiency before litigation can begin. Thanks to strong advocacy efforts, this bipartisan legislation passed out of the House Judiciary Committee with the support of Republicans and Democrats. This is a critical step that increases the chances of final action before the end of the year.

We’ve reached the mid-point of the second session of the 114th Congress, but in many ways it feels like the end of the session. Most of the heavy legislative lifting that can get done before the elections has been completed. The campaign for the White House and 435 public service jobs in the House and 34 in the Senate has taken every bit of oxygen in the room. There are only a handful of legislative days left in the year during which only the redlabel tasks will get accomplished. There There are only a will, of course, be a flurry of legislative handful of legislative activity during the post-election “lameduck” period before Congress adjourns days left in the year sine die, but that almost feels like an entirely different legislative session since during which only the whatever happens is dependent upon the red-label tasks will outcome of the election. Regardless, for the apartment housing industry this has been get accomplished. an incredible year for grassroots advocacy. In March, NAA hosted another recordbreaking Capitol Conference, drawing more than 700 attendees to Washington, D.C., to advocate on Section 8 Housing Choice Vouchers, Flood Insurance and Americans with Disabilities Act (ADA) litigation. More than 500 advocates went to Capitol Hill sharing our perspective and pressing our case for action in these areas. The work at the Capitol Conference and follow up grassroots outreach later in the spring has generated real results in all areas. In July Congress passed and sent to the President’s desk the “Housing Opportunity through Modernization Act.” Top among this legislation’s key components is a reform of the inspection process for apartment homes to be rented by someone using a Section 8 voucher. Now, units that have been inspected in the previous 24 months do not have to be inspected again before a voucher holder moves in. This will eliminate weeks of delay for low- and moderate-income families trying to find a home and thousands of dollars of lost revenue for apartment owners and operators. Reform of the ADA litigation process also made significant progress during the first half of 2016. The “ADA Education and Reform Act of 2015” would address a growing trend of “driveby” lawsuits against owners of commercial and residential real

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Finally, legislation to expand private market flood insurance coverage options is halfway towards passage by the Congress. The “Flood Insurance Market Parity and Modernization Act” would help address the limited – and typically expensive – sources of flood coverage in the private marketplace. Most importantly, it would increase the protection of apartment communities across different markets and whenever it is needed. The bill passed the House of Representatives unanimously and is now in the hands of the Senate. Based on our experience with Section 8 voucher reform, such a strong bipartisan showing in the House dramatically increases our chances of positive action in the Senate. As you can see, this year has been marked by strong advocacy performance by ourselves as advocates on reasonable, targeted and bipartisan policy initiatives. But our work is not over. There are many more policy concerns for us to tackle both this year and when the new Congress and Administration arrives in 2017. And speaking of 2017: Make sure to mark your calendars for the 2017 Capitol Conference and Lobby Day on March 7 – 8. Our goal is to create another record-breaking event, bringing in more advocates to reach all 535 members of Congress. Registration opens in early November. Thanks for reading. Talk with you next month. Regards, — Gregory S. Brown NAA Vice President of Government Affairs gregorysbrown@naahq.org

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A FEW OUT OF STATE VERDICTS REINFORCE WHY IT’S GOOD TO BE A FLORIDA LANDLORD… Florida may be hot and sometimes the rains become “monsoons.” These issues, however, pale in comparison to some of the issues that out of state, “up north” landlords face. This article will examine a few jury verdicts involving out of state landlords. Case: Santana vs. AMB Property Corporation, et. al. Passaic County NJ Case No: PAS-L-0123-13 (10-2815):

Plaintiff sued both the apartment owner and the manager. The apartment owner and manager argued that they acted reasonably in treating the sidewalk the night before the fall, and also continuing their treatment again the next morning. They also pointed out that the plaintiff was aware of the icy conditions. As such, the plaintiff was comparatively negligent in causing the fall.

The Barnes Verdict: The jury was sympathetic to The Santana Facts: The plaintiff was a female who Barnes and found the defendants 90% negligent and By: Kevin Knight asserted that the defendant (landlord of her employer) Barnes 10% comparatively negligent. Ironically, the was negligent in failing to properly plow and salt the employer’s jury found that Barnes’ comparative negligence did not cause parking lot during a major snow and ice storm that lasted almost her injury. As such, the jury didn’t reduce the amount of the three days. The plaintiff was a mail handler and normally came to verdict for Barnes’ comparative negligence. Barnes was awarded work after midnight and before her 1 a.m. shift. On the date of $847,362 in damages. This award was reduced to $575,000 her accident, she parked, got out of her car and fell on black ice. because the parties had agreed pre verdict to a high/low of $250,000/$575,000. As a result of her fall, plaintiff suffered a tear of the medial meniscus and two lumbar bulges with radiculopathy. She Case: Jack Aguilar a minor by William Aguilar vs. 214-7 CVP claimed that the defendant landlord was negligent, as was the Holdings, LLC, dba City View Place Apartments, Harris County, snow removal company hired by the landlord. Texas Case No. 13-20015 (10-23-15): Both the landlord and the snow removal company disputed their negligence. They pointed out that the parking lot had been plowed and salted several times in the last few days prior to the snow and ice. They also contended that the extensive amount of snow and ice and the presence of black ice did not constitute negligence on their part. The plaintiff pointed out that the invoices for the snow removal did not reflect such an extensive amount of work being done both in terms of the hours work or workers involved. The Santana Verdict: The jury was sympathetic to Santana and found the landlord 70% at fault and the snow removal company 30% at fault. They awarded Santana $2.225 million. Case: Barnes vs. Campus Apartments, Philadelphia County Case No: 13-102109 (11-20-14): The Barnes Facts: the plaintiff was a female who was injured leaving the defendant’s apartment building. She slipped and fell on an icy sidewalk and asserted that the defendant was negligent for failing to treat the sidewalk for safety. As a result of her slip and fall, plaintiff suffered a dislocated right ankle fracture which required surgery (i.e., an open reduction and internal fixation of the fracture with casting). Plaintiff’s past medical expenses were $47,362. 40

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The Aguilar Facts: plaintiff was a minor male who gained access to the defendant’s pool area and nearly drowned. Plaintiff’s parents sued the property owner based on negligence for failing to properly cordon off the pool with adequate fencing. Plaintiff’s parents asserted that as a result of the near drowning, the minor plaintiff suffered an anoxic cerebral injury that affects his speech, short-term memory and cognitive function. He has learning and behavioral issues allegedly as a result of the incident. The defendants denied that they were negligent. The Aguilar Settlement: prior to going to trial, the parties settled plaintiff’s claim for $1,450,000. CONCLUSION: While Florida landlords don’t have to deal with snow claims, they do encounter slip and fall claims, especially with mold and other naturally growing plants, etc. Additionally, Florida landlords with pools and natural bodies of water also have to deal with drownings and near drowning claims. The key to avoiding these types of claims involves: (1) anticipating and envisioning the type of claims that might occur; (2) taking preventative measures; and (3) being consistent in routinely and regularly evaluating hazards and taking remedial measures.

Connect With NAA This October, NOI Stands for New, Original, Innovative. By Marc Ross, Bob Ross Realty 2016 National Apartment Association Chairman of the Board

AXIMIZE: 2016 Multifamily Asset Management Conference, the only industry conference solely dedicated to boosting NOI, is open for registration. Register now at www.naahq.org/ maximize to attend Oct. 17-19 in San Diego at the Loews Coronado Bay. Be part of the action as you network with apartment industry asset managers, revenue managers, investors, executive vice presidents and C-suite level professionals in a meeting scaled to provide top-notch learning experiences in a private resort setting. With education sessions dedicated to the new, the original and the innovative, you can’t afford not to be there. In development is a robust program that will address current issues and challenges and provide solutions for multifamily asset managers charged with creating value for owners, managers and investors. Sessions will focus on five key topics: Revenue Management, Risk Management, Sustainability, Innovation and Affordable Housing. More information regarding conference programming will be announced in the coming weeks, but the decision should already be a no-brainer. Register today and invest in your future.

Keep Your Finger on the Industry’s Pulse With NAA’s Newest Publication

The first issue of NAA's new research publication, Apartment Market Pulse, is available to read at bit.ly/AptMktPulse. Using data and statistics from multifamily research firms and the federal government, it will offer a brief snapshot of current conditions in both the national apartment market and the U.S. economy. The Spring 2016 issue covers apartment occupancy, rent, supply starts and completions, absorption, and capital markets. Economic indicators are focused on the U.S. labor markets. Highlighted statistics will vary by issue, driven by market conditions and trends. Apartment Market Pulse will be produced by NAA's Research Department on a quarterly basis. We welcome your input and opinions on the format, content and delivery of this publication. For more information, contact Paula Munger at pmunger@naahq.org.

Missed a Great Session at #NAAEduConf? Buy Yourself More Time With REWIND

We know it isn’t always easy to choose between two interesting sessions at your favorite annual industry event, the NAA Education Conference & Exposition (www.naahq.org/educonf), which is why the NAA

THE KEY www.aago.org

Education Institute (NAAEI) wants to remind you that you really don’t have to miss a thing. It’s easy to take advantage of all the great learning opportunities with the REWIND Program (www.naahq.org/rewind). Purchase from a selection of 50 PowerPoint-synced audio sessions from the conference. Access NAA’s world-class education sessions anytime, anywhere at your own convenience. We want to see you next year, so save the date for the 2017 NAA Education Conference & Exposition. We’re headed down south to Atlanta, June 21-24, 2017!

NAAEI Announces Partnership With Grace Hill

The National Apartment Association Education Institute (NAAEI) is partnering with Grace Hill—the leading provider of online training for the property management industry and NAA’s nearly 170 affiliated apartment associations—to deliver online training to its members, Grace Hill customers and the broader property management industry. Helping to elevate the performance of the entire property management industry is a key driver behind Grace Hill and NAAEI joining forces to co-develop and support the launch of Visto—a new eLearning resource designed specifically to help property management professionals build and strengthen their careers through outstanding credential programs and continuing education courses. Take a test drive today at www.gowithvisto.org.

Among Industry’s C-Suite, NAA’s Click & Lease Program a Clear Favorite

Top apartment industry executives representing numerous leading property management companies operating in countless markets throughout the U.S. and abroad choose to use the NAA Click & Lease Program throughout their portfolios. But don't take our word for it— hear it straight from them at bit.ly/ExecTestimony! To learn more about how the NAA Click & Lease program can benefit your business please visit www.naahq.org/lease.

Take Your Skills to the Next Level With NAAEI’s Leadership NOW Program

Your most valuable resource is your people. In the NAAEI Leadership NOW Program, executives learn how to maximize this resource and solve current business challenges by driving employee engagement. This program focuses on tactics for building engagement in a fast-paced work environment. . The next course offering is August 17-18, 2016 at Gallup World headquarters in Washington, D.C. For more information and to register, please visit bit.ly/NAAEIGallup.

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