ITS ANNOUNCES REORGANIZATION TO MOVE COUNTY INTO THE FUTURE!

ISD is excited to announce a re-organization of their Information Technology Service, that went into effect on June 1, 2020. This re-org is designed to secure our County data and to better align the County with future technologies and move us into the future!

CYBER GOVERNANCE AND OPERATIONS BRANCH

A new Cyber Governance and Operations Branch (CGO) has been established at the direction of the CEO to centralize various security functions within an ISD cybersecurity centric organization to provide essential security functions to all county departments. The centralization of developing and implementing policies and technologies to safeguard data, technology and applications, frees up Departments' critical resources to focus on their mission. To meet this challenge, ISD has restructured their Computing Services Branch (CSB) and renamed it the Cyber Governance and Operations Branch. CGO will focus on the following five areas: Endpoints, Secure Access, Data Center, Security Analytics and Governance.

COMMUNICATIONS AND MOBILITY SERVICES BRANCH

The Telecommunications Branch has also gone through a reorganization and name change to the Communications and Mobility Services Branch (CMS). CMS has been redesigned to offer services of today, such as remote call centers, WiFi and cellular options (replacing hard-wired) and a new Innovation Division. The realignment will also provide better accountability and management oversight and many divisions have been renamed to be consistent with current and future technologies.

SHARED SERVICES BRANCH

The Shared Services Branch (SSB) has added several divisions from the old Computing Services Branch, to combine all support groups for each product into one organization. Teams from the eCloud and Windows servers, database administration, and open source sections have been added so Departments can have a one-stop shop for all centralized services.

CUSTOMER APPLICATIONS BRANCH

The Customer Applications Branch (CAB) has added many new countywide services to enhance the telework experience for Departments. A new application for employee check-in and productivity tracking has been developed and is in use by ISD, and a soon to be added hoteling reservation module is in the works. New sections for data science, workflow and eforms are also underway.

IT BUSINESS MANAGEMENT BRANCH

The IT Business Management Branch has been created to manage new customer centric organizations as well as internal IT administration. Enterprise projects such as the new online billing system that will allow customers to see their ISD invoices in plain English reside in this branch, as well as the Business Relationship Management team that that assist customers with navigating ISD and aligns the Departments' business needs with County resources.