inside this issue
Politics in the Park: Community gathers for evening of fun and politics. Page 3
Small Business of the Month: Find out who is this month’s winner. Page 5
Business After Hours: Event a showcase of Chamber members. Page 14
FORUM FOR BUSINESS monthly Buy Lakeland. It makes good cents! • visit LakelandChamber.com
LAKELAND AREA CHAMBER OF COMMERCE
NEW NORMAL
December 2010 Vol. XX, No. 12
WHAT DOES IT MEAN? By Dr. Larry Ross
Florida Southern College
In early October, the Chamber’s board of directors convened their annual board planning retreat on the beautiful campus of Southeastern University. The goal of the retreat was to build consensus on a direction for the Chamber to pursue, within the context of the existing strategic plan. One important agenda item was to address the realities of what has come to be called, “the new normal.” In preparation for the retreat, it became obvious that the Chamber board would need to define the “new normal” as it relates to the Lakeland regional economy and to the member businesses that make up the Chamber. Almost every business owner, politician, and pundit is using the term “new normal,” but almost no one has taken the time to define what it means. The current use of the term, “new normal,” came into popular usage in the summer of 2009. A senior executive at the PIMCO bond trading firm used it to describe the expectations in the financial markets following the melt-down and subsequent credit crisis that occurred in late
2007 and continued through most of 2008. It was originally intended to caution investors that the robust credit markets were gone for the foreseeable future. This, in turn, was an indicator that the use of leverage to fuel above-average economic growth was no longer an option. The term is now so commonly used that I imagine most companies preparing for a budget or plan are probably lamenting the loss of the “good old days” in this “new normal.” Stepping back from the term as used by politicians and economists, several questions come to mind. What does “new normal” mean to us in Central Florida? When can we expect the “old normal” to return? Is the “new normal” similar to a “nuclear winter” that was predicted during the dark days of the cold war? I hope not. . . and I don’t expect the old normal to ever come back. Anyone out there using rotary phones or typewriters anymore? With that in mind, here is what I think the “new normal” means to a typical member of the Lakeland Area Chamber of Commerce. See New Normal, Page 2
A look at the year ahead with national and local economic forecasts.
January 13, 2011 The Lakeland Center 7:00 – 9:00 a.m. $25 per person Register today at LakelandChamber.com
PLEASE SEE THIS MONTH'S INSERT FOR MORE INFORMATION!
ALSO INSIDE: Upcoming Events • EMERGE Lakeland • Ribbon Cuttings • Members on the Move
New Normal (Continued from Page 1) The typical business owner has lowered expectations for economic activity combined with a renewed sense of frugality in both customers and business owners. This creates a self-fulfilling prophecy of . . . lowered economic activity. We have moved from a consumer nation to a saving nation. While that means good things in the long run, it hurts the top line today. The greatest threat to finding new revenue opportunities is tradition (we do business this way because we've always done business this way). A resistance to change equates to a failure to take risks.
game – whatever game you play in. The successful businesses and not-for-profits of this decade will be the ones that are creating opportunities and abandoning the status quo strategies of past plans. This means that businesses that want to be around in the next decade have to “boldly go where no man has gone before,” with apologies to Captain Kirk. One last discouraging aspect of the new normal is the loss of trust – especially across social, political, and economic boundaries – that is encouraging growth based on domestic consumption. "Buy Local" campaigns are important for local economies. If communities adopt these campaigns and in turn forego partnerships and purchases across city limits, then the synergistic growth of dynamic regional economies will never be realized. We need to believe in tomorrow and believe in the strategic partners that will take us to that future. It is time to trust again. Trust in our instincts, trust in our abilities to shape our economic future, trust in our government leaders to do the right thing and trust that the “new normal” will be good, too – most likely even better than the “good old days.” Anyone want to buy a slightly used typewriter?
There is a lack of a sense of urgency – prices will be lower and buyer incentives will be better tomorrow. No hurry, just wait and it will be on sale -or- you can find it online for a lower price than the local store. This is vividly evident in the housing market where home prices have yet to stabilize and the high levels of unsold inventory signal additional bargains are to be had.
SAVE
There will be higher levels of structural unemployment for a longer time horizon. With economic growth stuck in low gear, employers are reluctant to increase hiring – for fear they will have to cut back again in the near future. In the meantime, productivity is very high and profit levels are low, but sufficient to sustain many businesses. Hiring creates an immediate increase in expenses without a corresponding increase in revenues. No rational and cautious employer is going to knowingly decrease their profit margins just to help spur the economy. This is not a “build it and they will come” time for Central Florida. We want to see the sustained increase in economic activity BEFORE we take the plunge and add employees to the payroll.
THE DATE
There is a different role for government. There is an urge (and a need) for government to provide solutions to the current challenges facing citizens and businesses. But . . . there is widespread belief that the government cannot provide any additional assistance. Governments at all levels are constrained by a lack of sustainable revenue. The lag effect on tax revenue means that it will be awhile before we see government able again to invest aggressively in growth. The decline in taxable economic activity and the drop in property values have essentially resulted in the biggest tax cut of all. The government of the “new normal” will have to look more closely at ROI before making the investments necessary to serve its citizens.
65th Annual Tiger BBQ Tuesday, February 22, 2011 Look for more details in the January 2011 Forum for Business Monthly. The 65th Annual Tiger BBQ will be one of the outstanding highlights of the 2011 Detroit Tigers 75th Anniversary Celebration Week:
Perhaps the bright side to the “new normal” is the new operating mode that many businesses have had to adopt in their efforts to survive. Being flexible, Lakeland Area adaptive and innovative Chamber of Commerce is the only way to Forum For Business Monthly stay in the Volume Information: December 2010
• Tuesday, February 22-65th Annual Tiger BBQ • Wednesday, February 23-Tigers Diamond Gala • Thursday, February 24-16th Annual Major League Scramble • Friday, February 25-Exhibition Game: Detroit Tigers vs. Florida Southern College • Saturday, February 26-To be determined • Sunday, February 27-Opening Day: Detroit Tigers Spring Training
Vol. XX, No. 12
Joe L. Ruthven Chairman of the Board
Kathleen L. Munson Publisher & President
Amy S. Wiggins Editor Kingston Partners Design No. 2
Dennis Ross Supporters.
Southside Cleaners and Launders Patriotic Costume Contest Winners. Cathy Hayes, Michael Hayes, Trisha Weinreich, Lauren Respess (Southside Cleaners-Launderers) and Carol Martin.
Pictured above, Lieutenant Governor-elect Jennifer Carroll and County Commissioner, Melony Bell. Pictured at right, David Steele, USF Polytechnic, reads the straw poll results.
LEGOLAND Florida countdown to October 2011opening Contributed by LEGOLAND Florida Public Relations
Using an interactive multi-media video presentation, LEGOLAND Florida recently unveiled detailed plans mapping out the ten lands of the family theme park and announcing the sale of advance-purchase tickets and annual passes. Opening in October 2011, LEGOLAND Florida will be a 150-acre fullday theme park geared specifically to families with children ages 2 to 12. There will be more than 50 interactive rides, shows and attractions including amazing LEGO® models making it unlike any other theme park in Florida. “With exactly one year until we open, the countdown really begins now, “said Adrian Jones, LEGOLAND Florida’s General Manager, to a group of 150 guests at the Park’s 4-D Theater on October 21. “We are thrilled to announce the layout of the Park and give details of what rides and attractions will be housed in each of our ten specially-themed lands. Much thought and creativity has gone into the design of this fantastic Park and we are excited to present it for the first time today.” The ten different lands of LEGOLAND Florida are The Beginning, Fun Town, Miniland USA, Castle Hill, Land of Adventure, XTreme, LEGO City, Imagination Zone, Pirate Cove and DUPLO® Village. Jones also announced that one-day tickets and annual passes are now available at www.LEGOLANDFloridaResort.com with pre-opening discounts. For a limited time, LEGOLAND Florida tickets are $65 for adults and $55 for children and seniors. Standard Annual Passes purchased now through the end of the year are available at the children’s price of $99. A lifetime pass is available for $2,500 and is the perfect gift for the ultimate LEGO fan and includes unlimited admission, discounts on preferred parking, special events, plus discounts on food and merchandise. No. 4
November Small Business of the Month Award presented
By Maureen Shaw Flower Cart Florist
If you have ever been to a Detroit Tigers spring training game at Joker Marchant Stadium, you may have experienced one of Lakeland’s finest culinary delights – fresh strawberry shortcake – hand-delivered to you by the petite, spunky, ‘shortcake’ lady herself, Linda Brown.
But did you know she is also the owner of the Dairy Queen Dairy Queen North restaurant located at 5100 US Highway 98 N, Suite 18 5100 US Highway 98 Lakeland, FL 33809-0504 North, here in (863) 815-1615 Lakeland and is the Lakeland Area Chamber of Commerce November Small Business of the Month Award winner?
November Winner
Linda Brown’s independently-owned Dairy Queen is a “new-fashioned” nostalgic ice cream shop selling everything from ice cream cones to famous Blizzard Treats, shakes, hot dogs, chicken and hamburgers – seven days a week. Happily satisfying customers since 1995, this Dairy Queen brings back the good ol’ days of old fashioned family establishments run on cleanliness and friendliness. Approximately five years ago, Linda Brown and her late husband decided to take this small business to the “next level” and actually took it back to the past. The look and feel of the interior was revitalized with vintage-looking, high café-style tables, round cushioned swivel ice cream parlor stools, bench seating with shiny diamond-style backs and black & white framed nostalgic photos of actual Dairy Queen stores photographed since the company’s beginnings in 1938. This magnificent renovation received an overwhelming response from steady customers and was formally recognized by Dairy Queen Corporate with a plaque by the region’s territory manager. Linda describes this project as “a welldeserved gift from my husband and me to our loyal customers!” Awarded one of the TOP 10 Cleanest Restaurants in the Tri-County area by Bay News 9 in the Spring of 2000, Brown’s North Lakeland Dairy Queen is well above the competition with its cleanliness and friendliness. Employees (ranging in age from 16 to 78) wear DQ logo uniforms and are neatly groomed, welcomingly-friendly and exude excellent customer service. Thanks to these employees, her longtime customers and beautiful work environment, Linda calls her job, “The coolest job in the world.”
Small Business of the Month Award Committee Member, Maureen Shaw (Flower Cart Florist) presented the November Small Business of the Month Award to Dairy Queen North owner Linda Brown. Also present to accept the award were grandchildren Dylan Brown and Alexander Tyler (ont row); Linda’s children (second row l-r) David Brown and Jennifer Tyler; and the entire staff of Dairy Queen North, (second row far right) Nan Bell; third row (l-r) Brittany Bridges, Pamela Bell, Ashlyn Hart, Judy Hargrove, Joyce Ervin, and Kyle Stuart.
Giving back to the community comes as naturally to Linda as her quick smile. She and her staff donate discounts, supplies and services to such beneficial events as Nurse’s Week at Watson Clinic, Lakeland Derby, Lake Gibson High School football program, McKeel career shadowing program, Project Graduation, Lake Region Yacht & Country Club golf program, local Girl Scouts events, ice cream fund raisers for various organizations, car wash fund raisers in her parking lot, displaying communityrelated posters and signs in her storefront windows, providing home-schooled children with ice cream discounts and much, much more! The Lakeland Area Chamber of Commerce is proud to present Dairy Queen North the Small Business of the Month Award for November.
City of Lakeland announces new job creation program By Kevin Cook City of Lakeland
The City of Lakeland has implemented an Economic Development Impact Fee Mitigation program that will reduce impact fees for new businesses that qualify. This valuable economic development tool is designed to encourage quality job growth in targeted business segments that create jobs that pay at least 115% of the average annual wage. Pre-approved applicants that build a new facility and create jobs in the City of Lakeland will receive a 50-90% reduction of non-utility impact fees. Businesses that create 10-50 jobs that pay 115% of the average annual wage will receive a 50% reduction in their impact fees while businesses that create 51-100 jobs paying 115% of average annual wage will receive a 70% reduction in impact fees. Businesses that create 101 jobs and higher paying 115% of the average annual wage will receive a 90% reduction in non-utility impact fees.
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“This new program will not only incentivize the job creators but also the developers who put their capital at risk for speculative buildings. That’s virtually unheard of in the economic development world …”
creators but also the developers who put their capital at risk for speculative buildings. That’s virtually unheard of in the economic development world and something we think could become a model for other communities to emulate.” In order to be eligible, at least 10 new full-time jobs must be created that pay $19.18 an hour or an average annual salary of $39,898. An application must be submitted before a company makes the decision to build a new facility in the area. Once a building permit has been issued the company is no longer eligible for the reduced impact fee program. The impact fee mitigation program is designed for both companies that are planning to expand an existing operation and for new companies looking to build a new facility.
Mayor Gow Fields said, “We are very excited about this program and we hope that it becomes a valuable catalyst within our economic development toolbox that will foster a business to relocate or expand to Lakeland.” “We are very pleased to have worked with the Economic Development Council in a collaborative effort in crafting this impact fee reduction program for businesses that meet our high wage initiative.” He added, “It is very important that we work together as a community to attract high skill, high wage employment and hopefully this program will be a deciding factor when businesses are thinking about relocating to our area.”
The program also incentivizes developers who build large new industrial buildings 70,000 square feet or greater to attract new or expanding companies by making these projects eligible for a 50% impact fee mitigation credit. An application for businesses that create new space must be submitted before applying for a building permit in order to be eligible for the impact fee reduction.
A company must submit an application along with a $500 administrative review fee to the City of Lakeland’s Community Development Department in order to be considered for the program. A letter of recommendation from the Lakeland Economic Development Council must also be included indicating that they approve the project.
Scott Franklin, Lakeland Economic Development Council Chairman said, “Because of Lakeland’s great strategic positioning in the state from geographic, population and transportation infrastructure standpoints, we’ve traditionally been a great draw for new businesses. As a result, our vacancy rates remain low compared too much of Florida.” He added, “This new program will not only incentivize the job
No. 6
Chairman’s Circle welcomes new LRMC President Elaine Thompson By Kathleen Munson President
The Chairman’s Circle hosted its Fall Business Luncheon on October 21, and welcomed Dr. ElaineThompson as their special guest. Elaine joined Lakeland Regional Medical Center on September 13, after an extensive nationwide search to replace retiring President & CEO Jack Stephens. Elaine previously served as President of Lankenau Hospital near Philadelphia, the 350-bed academic tertiary acute care hospital flagship of the Main Line Health System. She has a strong background in financial and quality performance improvement, including Lean/Six Sigma.
the list of member benefits available to Chairman’s Circle members next year. The Chairman’s Circle was founded in 2003 to provide a business forum for senior level executives to meet with one another, build relationships with one another, and participate in strategic marketing and membership events to enhance their business and the overall Lakeland business community.
During her remarks, Elaine mentioned how friendly and helpful everyone has been to her and her husband, Dave, during the retruitment process and in settling in Lakeland. An avid runner, Elaine did say she has been warned about Florida gators and other critters during her runs! Elaine has lost no time in meeting with LRMC’s partners in the medical community and organizations like the Chamber. She is looking forward to becoming active with the Chairman’s Circle and taking part in the LEDC High Skill/High Wage initiative. Chairman Anu Saxena (KCI Technologies, Inc.) facilitated the business luncheon, and led an informal discussion on what members were experiencing in today’s business environment. Chamber President Kathleen Munson previewed
Chairman’s Circle Chair Anu Saxena and LRMC President and CEO Dr. Elaine ompson
The following business leaders are members of the Chairman’s Circle: Ralph Allen ................................................ Allen & Company Ira Anderson.............................................Crowe Horwath LLP Jeff Baker ...................................................FedEx National LTL A. Dean Boring ...................................Boring Business Systems Timothy F. Campbell ..................................... Clark, Campbell, Mawhinney & Lancaster, P.A. Mike Carter............................. The NCT Group, CPA’s, L.L.P. Gary Cassard.........................................Bright House Networks Jim Chaffin.........................................................SunTrust Bank Dale Dreyer ...................................................CenterState Bank Ken Ely...............................................................Platinum Bank Art Erickson ..............................Florida Lifestyle Communities Gow Fields.......................................................City of Lakeland Scott Franklin ............................................Lanier Upshaw, Inc. Mike Furr ..............................Furr & Wegman Architects, P.A. Kamal Haider, M.D.........Clark & Daughtrey Medical Group, P.A.
Ford Heacock ...................................Heacock Insurance Group Clayton Hollis.................................Publix Super Markets, Inc. Daniel Knell..........................Bartow Regional Medical Center Robert Loftin ...................................................................BB&T Katrina Lunsford...............................................Wachovia Bank Leonard Mass ..................................Drummond Company, Inc. Mark Miller ................................................GrayRobinson, P.A. Bob Puterbaugh ....................................Peterson & Myers, P.A. George Rogers................................................................GEICO Art Rowbotham ..........WONN/WPCV/WLKF/WWRZ Radio Joe P. Ruthven.....................................................The Ruthvens Dr. Lou Saco...............................................Watson Clinic, LLP Anu Saxena ..........................................KCI Technologies, Inc. Dr. Elaine Thompson ........Lakeland Regional Medical Center David Panter ...........................................Pepperidge Farm, Inc. Ralph Weeks............................Quality Petroleum Corporation
Each month, the Chamber enlists the help of 20 volunteers to mentor new and current members with involvement in Chamber events and programs. This dedicated group of professionals is rewarded for their efforts through a Kathryn Koch points system, and the Champion with the most points is featured in the Forum for Business Monthly. This month, the Chamber staff would like to recognize Ms. Kathryn Koch, Vice President with Lanier Upshaw, Inc. for her outstanding attention to Chamber members and attendance at events! Kathryn is a wonderful asset to the Chamber and to the Lakeland community!
CHAMBER CHAMPION FOR THE MONTH OF OCTOBER IS
KATHRYN KOCH
No. 8
NEW MEMBERS
e Chamber is proud to welcome 25 new members for October 2010 Through their membership in the Chamber, businesses invest in themselves and their community. We urge you to “Buy Lakeland. It makes good cents!” by doing business with these new Chamber members. For the most up-to-date list of members, visit our on-line Preferred Business Directory at LakelandChamber.com!
A Plus Computers/Metro PCS
6635 S Florida Ave, Ste 6 Lakeland, FL 33813-3337 (863) 709-9130 Fax: (863) 709-9120 Computers - Sales & Service David Gotauco
www.compcellacc.com
Advanced Custom Powder Coating, Inc.
1850 US Highway 92 W, Winter Haven PO Box 615 Lake Alfred, FL 33850-0615 (863) 956-3895 Painting Contractors/Powder Coatings Stacy Runnels
www.advancedcustompowdercoating.com
Agency for Persons with Disabilities Area 14 200 N Kentucky Ave, Ste 422 Lakeland, FL 33801-4906 (863) 413-3369 Fax: (863) 413-3388 Disability Services Victor Stewart
http://apd.myflorida.com
Artistic Aluminum and Construction by Charles Bell (863) 255-7086 Fax: (863) 937-5123 Construction Charles Bell
www.polkaluminum.com
Bank of America/Winter Haven 510 W Central Ave Winter Haven, FL 33880-2911 (863) 297-1344 Banks Vaughn McAshan
www.bankofamerica.com
Big Cypress Golf Club 10000 US Highway 98 N Lakeland, FL 33809-8031 (863) 859-6871 Fax: (863) 858-6936 Golf Courses Mitch Krach, CCM
www.bigcypressgolfclub.net
Bob Evans Restaurant, Inc. 6425 S Florida Ave Lakeland, FL 33813-3307 (863) 647-5280 Fax: (863) 647-1742 Restaurants Amanda Hyde
www.bobevans.com
Bob Evans Restaurant, Inc. 3130 US Highway 98 N Lakeland, FL 33805-2104 (863) 688-0039 Restaurants Amanda Hyde
www.bobevans.com
Catering by Design
12960 N Dale Mabry Hwy Tampa, FL 33618-2806 (813) 333-2281 Fax: (813) 908-0847 Caterers Lauren Balden
www.catering-bydesign.com
Danielle's Dessert Bar Lakeland, FL 33803-1918 (813) 404-6510 Caterers Danielle Lynn Walker
www.daniellesdessertbar.com
Florida Virtual School
2145 Metrocenter Blvd, Ste 200 Orlando, FL 32835-7642 (407) 484-4031 Fax: (866) 596-7587 Education Larry Banks
Kern Chiropractic Clinic
4720 Cleveland Heights Blvd, Ste 105 Lakeland, FL 33813-2244 (863) 606-5914 Fax: (863) 606-5916 Chiropractic Physicians Graham Kern
www.kernchiropracticclinic.com
Lewman Electric (863) 398-0495 Fax: (863) 619-5909 Electric Contractors Ryan Lewman
www.LewmanElectric.com
No. 10
Premier Party Rentals and Supplies
4672 Cleveland Heights Blvd Lakeland, FL 33813-2186 (863) 644-3000 Fax: (863) 644-3002 Party Equipment Rentals Scott Wade
www.premierpartyonline.com
Promise Pet Care
PO Box 7421 Lakeland, FL 33807-7421 (863) 206-0926 Pet Sitting Service Janet Vargas
Regenesis Power LLC
2295 Commerce Point Drive, Ste 100 Lakeland, FL 33801-6871 (863) 577-7778 Fax: (863) 577-0396 Solar Energy Contractor Mark Hudson
www.solarlakeland.com
Richert Funding, LLC (863) 206-9697 Fax: (863) 937-3578 Financial Services Bart Garbrecht
www.richertfunding.com
M & S Parrot Ice LLC dba Rita's Ice Custard Happiness 4000 US Hwy 98 N, Ste 302 Lakeland, FL 33809-3838 (863) 858-9027 Fax: (863) 858-9049 Ice Cream Shoppe Scott & Marilyn Collier
www.ritas.com
Royalty Inn
3425 US Highway 98 N Lakeland, FL 33809-3804 (863) 858-4481 Fax: (863) 853-2514 Motels Amin Mitha
www.lakelandhotel.com
SERVPRO of Bartow/ Lakeland Highlands
PO Box 208 Highland City, FL 33846-0208 (863) 510-5962 Fax: (863) 510-5964 Cleaning - Water & Smoke Damage David Touchton
SERVPRO of Lakeland
PO Box 7157 Lakeland, FL 33807-7157 (863) 646-4213 Fax: (863) 646-5580 Cleaning - Water & Smoke Damage Larry Riddle
www.servprooflakeland.com
Studio 323
323 N Kentucky Ave Lakeland, FL 33801-4807 (863) 937-8064 Hair Salons Tara Letchworth
Touch of Class Dry Cleaners
3612 Harden Blvd Lakeland, FL 33803-5938 (863) 644-3800 Fax: (863) 616-1418 Cleaners - Clothing Craig Morby
www.touchofclassdrycleaners.com
Touch of Class Dry Cleaners
1800 Harden Blvd. Lakeland, FL 33803-1827 (863) 413-0808 Fax: (863) 616-1418 Cleaners - Clothing Craig Morby
touchofclassdrycleaners.com
Visiting Nurse Association of Florida, Inc
1733 E Memorial Blvd Lakeland, FL 33801-2225 (863) 682-2959 Fax: (863) 682-3070 Associations Michelle Acevedo
www.vnaflorida.org
HATS
OFF!
Thank you to retiring officers and directors
The Chamber would like to recognize the following members of the executive committee and board of directors as they retire from service. Each has contributed unselfishly of their time, leadership and commitment to the Chamber and its members.
Hal Bolter Swagelok Central Florida Board of Directors, 2008-2010
Maria Brous Publix Super Markets, Inc. Board of Directors, 2008-2010
Jerome Ferson The Ledger Board of Directors, 2008-2010
Scott Franklin Lanier Upshaw, Inc. Chairman, LEDC 2009-2010
David Hallock, Jr GrayRobinson, P.A. General Counsel, 2010 Board of Directors, 2010
Andy Hernan Griffin Pools, Inc. Board of Directors, 2008-2010
Linda Jezard Advantage Positioning Board of Directors, 2008-2010
Tom Joyner Joyner Lumber & Supply Company Board of Directors, 2005-2010
Tony Martinez Herndon & Associates Insurance, LLC Board of Directors, 2008-2010
Dr. Gail McKinzier Polk County Public Schools Board of Directors, 2008-2010
Sam Nimah Southern Wine & Spirits of Florida Vice Chair – Communications, 2009 Board of Directors, 2008-2010
Anu Saxena KCI Technologies, Inc. Vice Chair – Diversity, 2006 Vice Chair – Smart Community, 2007 Chair-elect, 2008 Chairman of the Board, 2009 Immediate Past Chair, 2010 Lakeland Area Chamber Foundation Chairman, 2010 Board of Directors, 2005-2010
Increase your business potential in the new year!
Each year, the Chamber offers it’s members the outstanding opportunity to meet and greet up to 20 businesses! Hats Off to Chamber Members has been scheduled for January 25, 2011. Please volunteer to deliver the 2011 Membership Materials to up to 20 companies… it’s a perfect way to meet local business owners and provide assistance to the Chamber at the same time! Make sure you reserve your spotthere area limited number of spaces available!
No. 12
No. 13
October Business After Hours is a showcase of Chamber members
By Terry Ottinger
the crowd listened to the Matthew Wengerd Jazz quartet and networked late into the night, stopping only when great door prizes, great gift baskets, gift cards and the highlight of the night a beautiful dress form Dillard’s. Thanks to Rod Harris and his staff for making this a great event!
Vice President, Membership Development
The October Business After Hours was held at Alexan at Lakeside Village, 1555 Village Center Drive. The setting was beautiful as Chamber members gathered around the pool and ate delicious food from Chariots of Fire including specially designed networking plates with a cup holder. The weather cooled as the sun went down and
A special note of thanks to for featuring so many Chamber members, and supporting the ”Buy Lakeland” campaign.
Pictured abvoe, members enjoy relaxed setting and good food. Pictured at right, Chairman Joe L. Ruthven presents plaque of appreciation to Rod Harris
No. 14
Experience EMERGE By Kathy Wallen
Baylis & Company CPAs
NEW MEMBERS
It has been my honor and joy to serve as EMERGE Lakeland Chair for 2010. This year EMERGE continued to mature and excel: we concluded our second Peer to Peer (P2P) program, enhanced our e-newsletter and participated in a regional Young Professionals Summit. We also successfully launched EMERGE Serves and equipped 21 exceptional young leaders with board service skills. It is our hope that this program will benefit our community for years to come. None of these accomplishments would have happened without the combined efforts of the great people who serve as officers, committee chairs, steering committee members and volunteers and without the assistance of our hardworking Chamber staff. Thank you all so much for your dedication to and enthusiasm for EMERGE. So what’s next? 2011 is rich with promise under the leadership of incoming Chair, Cindy Green, and Vice Chair, Craig Hill. I won’t reveal any secrets, but plans are under way for even more exciting events, programs and initiatives. I strongly encourage you to get involved or support our EMERGErs because their future looks bright indeed.
EMERGE Lakeland invited to participate in United Way Young Leaders Event United Way of Central Florida invites EMERGE members and their guest to our Young Leaders Aprons Event Wednesday, December 8, 2010 Cost: $25 per person Lone Palm Golf Club 800 Lone Palm Drive Lakeland, Florida Join us for an evening as a Publix Aprons Chef prepares a delicious meal matched with an appropriate wine. Dress is Business Casual
Matthew McCall & Sean Douglas share their radio commercial with the group.
New Member Reception highlights renovated facility, Chamber value By Terry Ottinger
Vice President, Membership Development
RSVP Required - Limited Seating RSVP by December 1st to Megan Mayer at megan.mayer@uwcf.org or 863-648-1500 ext. 242 Tired of making the same New Year’s resolutions that don’t stick? Make a resolution to get more involved in Lakeland in 2011 and join an organization that is committed to making a difference in our community. EMERGE Lakeland is a meaningful networking organization of talented young professionals ranging in age from 21-42. EMERGE provides a venue for social interaction with other young professionals, opportunities for philanthropic and volunteer engagement, opportunities to become involved with other young leaders to help make Lakeland a better place and opportunities to develop a network of diverse individuals. Visit EmergeLakeland.com and learn more about becoming a member. If you are currently an EMERGE member please consider serving on a committee, you’ll be glad you did!
The new member reception was held at Douglas Collision Center located at 7820 U.S. Hwy 98 N. Douglas (a new member) welcomed other new members to their completely remodeled reception area. Chamber staff gave an overview of events and programs and new members delivered their 30 second commercials. The food was great and the hospitality even better as new members networked and formed new business relationships. A special thanks to the Douglas staff for a job well done.
BUSINESS AND BREAKFAST G WAREH
COMMUNITY SOUTHERN BANK 3340 S FLORIDA AVE THURSDAY, DECEMBER 2 7:30 – 9:00 A.M. MAKING INTERNSHIPS BENEFICIAL FOR YOUR BUSINESS
$5 Chamber Member ~ $15 Non-Member Please R.S.V.P. by 5:00 p.m. the day prior to the event. You may register and pay online through the Chamber Store at LakelandChamber.com or by E-mailing psmith@lakelandchamber.com
No. 16
OCTOBER TOURISM INQUIRIES
During the month of October, our Visitor Information Center assisted hundreds of individuals, answering questions pertaining to Chamber member businesses and the Lakeland community.
Walk-in Visitors..................................284 Relocation Response Mailings................3 Relocation Response (Walk In) ............25 Accommodations...................................3
Winter Accommodations .......................0 Visitor Information Mailings ...................3 Visitor Center E-mail Inquiries...............86
MARK YOUR CALENDAR EVENTS
Thursday, December 2
Business & Breakfast, 7:30 a.m. Community Southern Bank 3340 S Florida Ave
Wednesday, December 8
EMERGE Lakeland Aprons Event, 6:30 p.m. Lone Palm Golf Club
Thursday, December 16
Business After Hours, 5:30 p.m. S.P.C.A. 5850 Brannen Rd S
Friday, December 24 and Monday, December 27 Chamber Closed for Holidays
Thursday, December 30, Chamber Closed for Holidays Noon
Friday, December 31
Chamber Closed for Holidays
MEETINGS
Wednesday, December 8 Government Affairs, 8:00 a.m.
Executive Committee Meeting, 4:00 p.m.
Thursday, December 9
Leadership Lakeland Class XXVIII County Government Day
Monday December 13
Small Business of the Month Award Committee Meeting, 11:45 a.m. EMERGE Lakeland Steering Committee, 3:45 p.m.
Wednesday, December 15
Board of Directors Meeting, Noon Lakeland Yacht & Country Club 929 Lake Hollingsworth Drive
Thursday, December 23 SCORE Business Roundtable, 7:30 a.m.
No. 18
RENEWALS
Common Grounds
A taste of local business one cup at time The Lakeland Chamber’s newest member feature gives your business the opportunity to showcase “a day in the life” of your employees and customers. Each month, one of the door prizes available at the Business After Hours event will be a “Common Grounds” Lakeland Chamber mug. One lucky business will be drawn to receive a mug and submit a 350 word article about a “taste of daily life” around the office along with a picture of the mug in or around the business. By Matthew Cantrell Signs & Specialties, Inc.
Who says it doesn’t pay to belong to the Lakeland Chamber? Over the last 25 years the Lakeland Chamber has been one of my greatest assets, providing me the opportunity to meet some of Lakeland’s finest professionals. As this months recipient of the “Taste of Daily Life” the Lakeland Chamber has afforded Signs and Specialties, Inc., - where we say “a sign of a good business is a business with a good sign” - another opportunity to showcase what we do.
… already best of friends with many of our clients. Sharpei’s have always been a part of Signs and Specialties, Inc. and Shadow is the 4th in a line of greeters. If you stop by and I am out volunteering for Kiwanis, the Learning Resource Center or Sunrise Community Center, Shadow, though not able to take an order, will certainly brighten your day. We look forward to signing your world.
Since the mid 1980’s, Signs and Specialties, Inc. has not only been producing professional signs and graphics for corporations from Palm Coast to Arcadia but taking an active role in the community. As a full service sign company manufacturing everything from vehicle graphics, to banners, to permanent business signage, with our state of the art digital printing equipment there is not much we can’t handle. Often the only thing separating one business from another is the service you provide. At Signs and Specialties, Inc. we strive to exceed our customers expectations every day by providing a quality product for a fair price in a reasonable amount of time. Today’s technologies has created a work environment that demands quick turnaround time, and we are up for that challenge, for missing an agreed upon deadline is not acceptable. On any given day if you stop by Signs and Specialties, Inc. not only will you be greeted by our friendly staff you will get the opportunity to meet my shadow, really! Shadow, our newest employee, is a one year old Sharpei. She is in training to be our official greeter and is
The Chamber would like to recognize and thank the following businesses for their long-standing support and loyalty.
20+ Years Renewals 1955 – 55 Years Stille Real Estate 1969 – 41 Years C. L. 'Jimmy' Lawhon, Real Est. 1970 – 40 Years Battery USA, Inc./Imperial Motor Parts Lakeland Electric Wheeler Appraisals, LLC 1972 – 38 Years Folsom Construction, Inc. 1974 – 36 Years McGee Tire Stores, Inc. 1979 – 31 Years SunTrust Bank 1980 – 30 Years Browning Moving & Storage/ United Van Lines 1982 – 28 Years Dr. Alan P. Fisher, Optometrist Peterson & Myers, P.A. 1984 – 26 Years Galloway's Flooring Warehouse, Inc. Texas Cattle Company 1986 – 24 Years Lakeland Downtown Development Authority 1988 – 22 years Stephen M. Martin, P.A. GLT Total Office Taylor Rental Center 1989 – 21 Years Wal-Mart Super Center #01-1245 W. Clinton Wallace, P.A. Ross Vecchio, P.A. St. Joseph's Catholic Church Jeffrey Reese Coffman, C.P.A. 1990 – 20 Years Maurice Auto Repair & Towing, Inc. Bramble Ridge Golf Course, Inc. Northwestern Mutual Financial Network 1995 – 15 Year Renewals Computer Data Networks Partners, Inc. (CDN) 2000 – 10 Year Renewals Platinum Financial Planning
Chillin with my Shadow
2005 – 5 Year Renewals GMF Construction, LLC Premiere Commercial Furniture & Design, LLC GOIN' POSTAL
DECEMBER MEMBERS ON THE MOVE
Watson Clinic LLP
Pleased to welcome Graham S. Clark, MD, to their expert dermatology team. Dr. Clark will offer his services from Watson Clinic’s South location at 1033 N. Pkwy. Frontage Rd. in Lakeland. His areas of expertise include all aspects of dermatologic care, including the diagnosis and treatment of skin cancer, eczema, psoriasis, pemphigoids, and topical diseases of the skin.
Florida Presbyterian Homes
Has been awarded the 2010 Highest Honors Certificate by Holleran Consulting in recognition of its outstanding efforts in providing the highest levels of service to its residents. In addition to overall satisfaction with value received, Florida Presbyterian Homes also achieved Highest Honors in administration, dining services and clinical services.
Pleased to welcome Camilo E. Guzman, MD, to a team of well-qualified, experienced orthopaedic surgeons. Dr. Guzman will offer his services from Watson Clinic’s Main Clinic location at 1600 Lakeland Hills Boulevard. Dr. Guzman specializes in the comprehensive care and treatment of complex cases for patients with hip, knee and shoulder disorders, minimally invasive surgery of the hip, knee, ankle and shoulder, computer-navigated surgeries, hip resurfacing procedures, partial knee replacement, total shoulder replacement and reverse total shoulder procedures.
Farnsworth & Mullins, P.A., CPA’s ,
Pleased to welcome Jennifer E. Royal, CPA. In addition to being a Certified Public Accountant, Jennifer is also a Certified Specialist in Estate Planning (CSEP). Jennifer has a broad range of tax experience, including personal, corporate, partnership, trust, and estate taxes. She has an MBA from Florida Southern College and is a member of both the American Institute of Certified Public Accountants and the Florida Institute of Certified Public Accountants. Jennifer is a graduate of Leadership Lakeland and serves as an elder at First Presbyterian Church.
CivilSurv Design Group, Inc.
Would like to congratulate Mr. Chen Qi, P.E. for his recent election to the position of ASCE Ridge Branch Treasurer. His installation ceremony was held on September 23rd in Bartow. Also, J.N. “Jack” Breed, Vice President of CivilSurv was appointed to Chair the Legal Committee of the Florida Surveying and Mapping Society for 2010/2011. Mr. Breed is a Past-President, Fellow Member, and Life Member of FSMS, and this will be the 13th year he has served as Chairman at the State level.
GrayRobinson, P.A.
Kristie Hatcher-Bolin was recently promoted to of counsel at the Lakeland office of GrayRobinson, P.A. She joined the office as an associate in the fall of 2003. Hatcher-Bolin focuses her practice in the areas of appellate, appeals, general civil, commercial litigation and employment and labor law. She also clerked two years for the Honorable Susan C. Bucklew, United States District Court Judge in Tampa. Hatcher-Bolin holds membership to The Florida Bar and the American Bar Association.
No. 20
Camellia Rose Tea Room & Boutique
Was featured in the new book “Mini Teatimes” by Susan Rios. The book is a collection of quotes, reflections and recipes from four select tea houses and includes two recipes from Camellia Rose: tortellini soup and Swedish pound cake, both of which are recipes from owner Ellen Garrett’s two sisters.
The Lakeland Chamber prints business announcements each month as space permits. Please mail your announcements to the Chamber or e-mail: membersonthemove@LakelandChamber.com
George L. Gaines, Jeweler
Announces the addition of Hillary Crenshaw to the sales staff. Hillary’s enthusiasm and energy make her feel like a life-long part of the team. Also joining the team, Carole Riley, assisting with public relations projects. We invite you to stop by to say hello!
Office Furniture Depot, Inc.
Office Furniture Depot has been selected for the 2010 Best of Lakeland Award in the Office Furniture category by the US Commerce Association (USCA).
Sessums Law Group
Mark Sessums has added another board certification to his credentials. Sessums is board certified in Marital and Family Law and has recently achieved a second board certification in Civil Trial Law. Sessums is one of only four lawyers in Florida that is board certified in both areas of law. Board certification indicates that Sessums has achieved special knowledge, skills and proficiency and is an expert in these fields of law. Also introduced a new name and logo coinciding with the expansion of the firm and the planned relocation to a new office building currently being renovated at 2212 South Florida Avenue.
OMS Group, Inc.
Proud to announce that Kelly Davis has recently joined the team as the Senior Employee Benefits Consultant. Kelly provides 20 years of executive employee benefits experience for large group sales. Her role is to develop cost containment health plans and provide risk management solutions that utilize wellness programs. She is a licensed Health, Life and Variable Annuities agent and is a Legislative Chair of the Tampa Bay Association of Health Underwriters (TBAHU).
Polk Museum of Art
Daniel E. Stetson, Executive Director, was installed as the President of the Florida Association of Museums (FAM) during their annual conference in September. Stetson the first Polk County arts representative to be the President of FAM and the first art museum director in the state to be appointed to that position, which is a two year term. FAM is a notfor-profit professional organization for Florida’s museums and museum professionals.
Lake Morton Bed and Breakfast
Daniel and JoAnna Jimenez recently purchased the Lake Morton Bed and Breakfast from the inn’s founders and longtime owners Bryce and Mary Ann Zender. The couple plans on refurbishing the property and adding new landscaping by the end of next year.
Alliance for Independence
Pleased to announce $11,980 in funding from the Kiwanis Club of Lakeland for their support. The Club committed the proceeds from its 2010 Kiwanis Peanut Auction toward Vocational Training and Education Programs at AFI.
Central Florida SCORE
Dick Pellegrini, Jim Curley and Joe Sandor have joined Central Florida SCORE as volunteer counselors and mentors.
RIBBON CUTTINGS
The following companies recently celebrated their ribbon cuttings in the month of October. See the photos on our Web site at LakelandChamber.com.
(936) 203-8407 • www.kangamarketing.com
Kanga Marketing
(863) 666-0331 • www.PremierTravelMadeEasy.com
Lakeland Football Booster Club
726 Hollingsworth Drive (863) 738-1336 • www.lakelandfootball.com
1558 Town Center Drive • Lakeland, FL 33803 (863) 614-1124 • www.weightwatchers.com
Danielle’s Dessert Bar
2946 Lakeland Highlands Road • Lakeland, FL 33803 (863) 510-5944 • www.highlandmri.com
Travel Made Easy
Weight Watchers
Highland MRI
(813) 404-6510 • www.daniellesdessertbar.com
RIBBON CUTTING THANK YOU
Special thanks to Mayor Gow Fields, Commissioner Edie Yates, Commissioner Justin Troller, and all the Board Members and Chamber Champions who truly make these ceremonies special events.
No. 22
Business And Breakfast welcomes Economic Development Council
Chamber recognizes Dr. Gail McKinzie
By Terry Ottinger
Vice President, Membership Development
The October Business and breakfast was held at Lakeland Habitat for Humanity located at 1317 George Jenkins Blvd. Now an annual event, Lakeland Economic Development Council’s Claudia Tritton brought members up to date on what is happening on the Lakeland economic development front. Chairman Joe L. Ruthven, presided and Habitat executive director Claire Twomey, explained how Habitat works. Thanks to Joe L., Claudia, Claire and the Habitat staff.
e Chamber presented a plaque of appreciation to Dr. Gail McKinzie, Polk County Superintendent of Schools, at the October Board of Directors meeting. Dr. McKinzie was recognized for her outstanding leadership and service as the County’s first appointed Superintendent, and thanked her for her service as a member of the Board of Directors of the Lakeland Area Chamber of Commerce. We wish her well as she retires to Texas to be closer to her children and grandchildren.
Staff recognition
Executive Director Claire Twomey explains how Habitat works
Chairman Joe L. Ruthven introduces Claudia Tritton LEDC staff.
At their leadership conference in October, the Florida Association of Chamber Professionals (FACP) recognized Lakeland Chamber Vice Presidents for their years of service in the Chamber profession. They were presented their service awards by Lakeland Chamber Chairman of the Board Joe L. Ruthven at the October Board of Directors meeting. The Lakeland Chamber was also recognized as a “Certified Chamber of Commerce” by FACP during the conference, having met the high standards of organizational excellence set by the association.
L-R: Joe L. Ruthven, Chamber President Kathleen Munson, Senior Vice President, Member Relations Carolyn Jackson (20 years of service), Vice President, Membership and Past Chairman of the Board Terry Ottinger (5 years of service) and Vice President, Communications, Amy Wiggins (5 years of service). Congratulations!
THURSDAY, DECEMBER 16 5:30 – 7:30 P.M.
$10 Chamber Member ~ $30 Non-Chamber member Your R.S.V.P. is appreciated! Visit BAH.LakelandChamber.com to register and pay using your credit card or email psmith@LakelandChamber.com to register and pay at the door.
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