Lancashire local issue 3

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Issue. 3

Inside This Issue: In Your Hour Of Need • Care • Leisure • Jobs • Classified • What’s On • Christmas

A company responsible for

bombarding people with millions of nuisance calls has been fined £850,000 by the Claims Management Regulator

The National Advice Clinic, based in Lancashire, which also trades as the Industrial Hearing Clinic or the Central Compensation Office, made nearly 6 million calls between October 2014 and April 2015 about noise induced hearing loss claims. Many of those called were registered with the Telephone Preference Service (TPS) – which tells companies that they did not want to receive such calls. This resulted in almost 2000 complaints being received by Ofcom which is responsible for the TPS. The Claims Management Regulator (CMR) regulates companies that offer to help people claim compensation for issues such as personal and criminal injury and mis-sold financial products. The government changed the law in December 2014 to give the CMR the power to impose financial penalties on companies who break the rules. This is the fourth and biggest fine

issued so far, bringing the total collected to £1.6 million. CMR head Kevin Rousell, said: This company’s cold-calling campaign was deliberate and sustained, and a flagrant breach of our marketing requirements. They showed an alarming disregard for the misery their tactics can cause, particularly to elderly and vulnerable people. The size of this penalty demonstrates how seriously we take this issue nuisance calls will not be tolerated. The fine comes 6 weeks after the CMR issued another large penalty of £570,000 and demonstrates the substantial effort by the CMR to clean up the industry and drive out rogue practices. Since 2010 the regulator has removed the licences from over a thousand claims management companies (CMCs), including 300 last year. Justice Minister Lord Faulks said: Nuisance calls are a real scourge

CMR Head: Kevin Rousell

to households, and people have simply had enough. I am pleased the regulator has imposed such a substantial fine for such blatant and shocking behaviour. This follows

other large fines and the removal of over a thousand licenses from claims management companies since 2010. The government is committed to protecting the public from this nuisance - that at best wastes people’s time and at worst causes significant distress.

A seven-year-old boy who was shot in the leg in Salford has

written a letter to Santa A seven-year-old boy who was shot in the leg in Salford has written a letter to Santa asking him to help find the people who hurt him and his mum. Christian Hickey and his mum Jayne, aged 30, were shot on the doorstep of their home in Salford after answering the door to two men. After a brief conversation, one of the men fired a number of shots which resulted in Jayne being hit twice in her legs and Christian being shot once in his left leg. After numerous surgeries both have now left hospital and are recovering

but there is a long road ahead. Like most young children in the lead up to Christmas, little Christian has written a letter to Santa with a list of presents that many others will ask for this year but with one heart breaking difference. Top of his list is a request to Santa to help find the men who hurt him. Detective Chief Superintendent Russ Jackson of the Greater Manchester Police Serious Crime Division said: “It is heart wrenching to know that a little boy who should be writing a list filled with exciting gifts, has got this at the top of his Christmas list.

“What happened to Christian will stay with him for the rest of his life but what we can do is try to make this up to him by finding those responsible and bringing them to justice. “These people have absolutely no place in civilised society and we remain as determined as ever to find them. “We are continuing to appeal for information and I would like to urge anybody who may know something to please get in touch.” Anybody with information should contact police on 0161 856 9775 or the independent charity Crimestoppers, anonymously, on 0800 555 111.


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