CUT YOUR CAKES WITH ULTRASONIC AT THE HIGHEST

travel restrictions. The robust construction of the plants and high plant availability are worth a lot at times such as the present.

What is the current situation for your raw materials supplies?

Due to Rademaker’s professional internal logistics and stockholding, together with its very high vertical in-house manufacturing integration compared to many other suppliers in the bakery machine construction industry, we have so far been able to fully supply and support production processes. From the current viewpoint, no materials bottlenecks are to be expected, and we therefore do not see any danger to the planned readiness for ex-works deliveries. Rademaker can continue to work almost independently of suppliers.

Have you announced short-time working/have you needed to lay off staff?

The answer is a very clear No. Fortunately, we had no need to adopt these measures. Rademaker is currently investing quite specifically in the research & development area for our product portfolio. This department is in full operation.

Do you have special offers for your customers in view of the coronavirus crisis?

Not in a general sense. We talk to our customers to specifically implement the optimum support for them in a targeted way. We have great respect for our customers’ power to manage the organization of current tasks. Rademaker is available to its customers in a wide variety of ways to enable continued successful working. Remote service support takes place without

How is the coronavirus crisis affecting your company?

The coronavirus crisis has also had its effects on the international RONDO group. The health of our employees, customers and suppliers has top priority. That’s why we have implemented the respective national rules and regulations for the maintenance of distancing and for hygiene. We have changed over to home office working and videoconferencing insofar as this is possible. We ask customers and potential customers to contact us by telephone or E-mail, and our contact data have been uploaded to www.rondo-online.com.

Are there any impacts on supplies and installations?

Production is continuing in the usual way, both in our main factory in Burgdorf/Switzerland and in our production site in Schio/Italy. RONDO has a large vertical manufacturing range, and fabricates most of its components itself. Therefore we can continue production even in the current circumstances. Global travel restrictions are also impeding our service staff. Up to now, we have always been able to find a solution by coordinating with our customers.

How are coronavirus measures affecting service?

We have increased the number of staff operating our service hotline, and we offer customers comprehensive support via electronic channels. Many problems can be solved by using small videos or via remote maintenance. In Germany, our service technicians are currently also travelling to customers, if the latter agree to the deployment. RONDO has service technicians at its disposal in many countries, so service visits continue to be possible as long as there is no need to cross national borders.

What is the current situation for your raw materials supplies?

RONDO has a very large vertical range of manufacture, and produces the great majority of the components for its machines and plants in its factories in Burgdorf/Schweiz and in Wasselonne/France. This is why we are not affected to such an extent that supply chains have failed due to the coronavirus crisis. At the moment, therefore, we have full delivery capability.

Have you announced short-time working/have you needed to lay off staff?

RONDO has not laid off any employees up to now, nor have we registered short-time working. Our factories in Switzerland and France are producing the usual volumes. The authorities have classified our factory in Italy as being system-relevant, and it is continuing production while observing the national regulations.

Do you have special offers for your customers in view of the coronavirus crisis?

We are currently offering our Compas 4.0 electronic roll-out machine at a particularly attractive price. With its simple operation and intelligent assistance systems, it keeps bakers’ heads free for important matters.

What are your plans for the period after coronavirus?

Many bakeries are suffering due to the collapse of out-ofhouse and on-the-go business. We very much hope that the situation will soon improve, and that the restrictions on commercial life will soon be largely removed again. In that case, the economic position will quickly recover again. +++