customers unsatisfied Coerver said. With his insight, P. Terry’s became a great workplace with excellent food. He wanted everyone to feel welcome and that they kept their culture within the restaurant. While Coerver has made sure they’ve not suffered great economic losses, with COVID on their doorstep, it had changed their year significantly. Coerver explained that he had made the agreement with Mr. and Mrs. Terry to raise the salary after the eventful year to congratulate employees on their hard work. It inspired them to make the change because everyone was struggling through it, and they wanted to give back to their workers. It cost them $1.5 million, but they never second-guessed it. We are proud that we never had to lay anyone off. They only made one restaurant close in downtown because no one wanted to go there, it was practically a ghost town. There were only about ten employees working there and they were able to move them all to different locations to keep working. The team managed to open up 5
Courtesy of Cuisine | 10
Photo Credit to Brittany Flowers of the Sala and Betty Sign
new restaurants during the pandemic which is amazing. Mr. and Mrs. Terry also went around and personally donated money to the employees to thank them for their efforts. Coerver said. The year had been full of messes and chaos, but even with the struggle, the local business made sure to help its own employees, as where would they be without them? Coerver also has a policy about being ethical to its workers in order for everyone to be content, from employee to customer. The most important thing is to never hide things from your coworkers. You have to be very open and honest about everything, whether it’s something
good or if it’s bad. A lot of businesses have lots of secrets from their employees and it makes them seem sketchy and that they’re keeping important information from them. When they know the reason behind why they’re doing something, employees are very happy. Said Coerver. Letting your employees and coworkers in on whatever you’re planning is a great way to gain trust. Just because something might not make them happy, it’s better than making them feel that you’re untrustworthy. After these two perspectives, it helps become clearer from both sides what it’s like to be in a local business that has smaller
