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Property Management
What Our Clients Say About Us! Thank you so much for your assistance in managing my home, and finding tenants. Thank you sincerely for finding a buyer for the sale of my home. You made the process happen stress free for me and my family. First things foremost you made it happen! And we are grateful to you. My family and I wish to thank all the team and staff for their hard work and devotion into making this result reality. We can finally move on and look to the future. The hard work and motivation of your exceptional team will never be forgotten. Heidi, Hannah & Amber Smith. The team at First National have been managing my properties for several years now. They have demonstrated that they are professional and on the ball. I’ve known them to go the extra mile, when required, to look after my interests. I’m very happy with their service. Mary Griffin Tony and staff have an excellent knowledge and approach to Property Management and conduct dealings in a professional and efficient manner. Frank Luppino I have dealt with Tony for a number of years now. He is very good and would have no trouble recommending him. Janet Rowden All the staff at First National have always been very prompt and professional. Tony Presepio is always swift and prompt with anything about our investment property. Chris Hera-Singh This year we purchased our first rental property. Tony and Callum have made the whole process easy and straight forward. Thank you both. Darren Thiele All the staff have given excellent service. If there is any issues they sort it straight out without any hassles. I would highly recommend them to anyone that is looking for excellent property managers. Sally Hartman Callum did a good job with being the in between when the fence that got damaged and I have to admit I was impressed at how quick it was fixed! Kimberly Langes
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Property Management
Welcome to First National Murray Bridge Property Management Staff Profile. SYLVIA PRESEPIO
DIRECTOR / SALES CONSULTANT
The search for an appropriate combination of professionalism, experience and energy isn’t easy, particularly in an industry where skills vary so widely. However, with 27 years of Real Estate service excellence, you’d be hard pressed to find another Agent with a similar track record to Sylvia Presepio. She has built a reputation founded on ethics and integrity. An accomplished Property Manager and Residential Sales Estate Agent, Sylvia’s understanding of the Murray Bridge market is without peer being a resident herself. With hundreds of properties sold and managed since 1987, Sylvia has the experience to effectively manage any challenge faced during a sale. She also has the skill to manage any issue that may arise while managing your Investment Property. Her ability to balance the essential commitment to her vendor, whilst affording respect and common courtesy to prospective buyers is her defining difference. This skill is certainly pivotal to securing the strongest possible outcome during sales negotiations. Sylvia’s vision for First National Real Estate Murray Bridge is crystal clear. To set the performance standard over the long term, the entire team needs to be committed to innovation, expertise and reliability.
TONY PRESEPIO
DIRECTOR / PROPERTY MANAGER
Tony is Sylvia Presepio’s husband and has been the behind the scenes support since the opening of First National Real Estate Murray Bridge in 2003. Professional management of your Investment Property is crucial to the stability of your income stream. The satisfaction of your tenants is equally important – in fact it’s integral to the protection of your property, high annual occupancy and solid yields. Tony’s commitment to the Property Management processes and the thoroughness of his approach has created respect amongst both Landlords and Tenants. With more than 20 years experience in Primary Production in the Murraylands region, Tony’s contacts in the local community are well established. Tony’s skills and qualifications keep him active in both Property Management and Sales Departments. Dedicated to the agency’s vision of ongoing improvement, Tony attends regular Property Management seminars and training to ensure he is abreast of the latest developments with the industry and its laws.
FIONA FALZON
PROPERTY MANAGER
As a Landlord, changing your agent might be one of those things you’d rather not face, and, after all, aren’t all Property Managers the same anyway? They find a tenant, collect the rent and pay the bills. Not necessarily. Spare Fiona a few moments and she’ll explain why First National Real Estate Murray Bridge’s Property Management Team makes all the difference. ‘Property Managers are sometimes perceived as little more than law enforcers on a battlefield between Landlord and Tenant. That’s unfortunate, unnecessary, and misunderstands the true value a motivated Property Manager can bring to the equation’ says Fiona. Fiona and the Team see contemporary Property Management as an opportunity to go beyond simply managing your affairs. They look for opportunities to enhance your ownership experience, the capital value of your property, the experience of your tenant and, naturally, your yield. Fiona’s career in Real Estate began some 22 years ago in the United Kingdom as a Sales Agent. Upon immigrating to Australia she became a qualified Property Manager, managing and growing a rent role in the eastern suburbs of Adelaide.
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Property Management
CALLUM ANSELL
PROPERTY MANAGER
As a Landlord, has your experience ever been that you seem to know and care more about your Investment Property than your Property Manager? That won’t ever be the case when you’re dealing with Callum! Callum is part of the First National Real Estate Murray Bridge’s Team because his enthusiasm for property and the Property Management Department is exceptional. Callum takes pride in his Property Management skills, taking appropriate time and great care speaking to his Landlords and Tenants to ensure the Property Management portfolio runs smoothly. His eye for detail and strong focus with exceptional customer service stands out, combined with an ambition to advance to Real Estate Sales. Callum is a young man committed to his career path and already a local home owner himself.
JACK FREESTONE
PROPERTY MANAGER
Would you like a Property Manager that cares for your Investment Property as though it was his own? Jack’s love of property makes him an exceptional Property Manager; one who is committed to its care and maintenance as well as its capital improvement. Having lived his life in Myplonga, he qualified as a Butcher locally before transitioning to Real Estate and aspires to join our Sales Team in due course. Jack is dedicated to helping the Property Management Department deliver exceptional service. When he’s not at work, he’s an avid Myplonga Tigers player in both the Cricket and Football Teams. His commitment to providing quality service aligns perfectly with the First National Murray Bridge ethos – We put you first.
LAURA ULLUCCI
SALES / ADMINISTRATION
Laura is the smiling face and happy voice behind our front Reception and office administration. As our Sales Administrator, her organisational skills and eye for detail are critical to getting the job done properly. Born and bred locally to Murray Bridge, Laura has a strong customer service ethic and is keen to assist the many customers who sell and rent their homes through the First National Murray Bridge office. She knows the neighbourhood like the back of her hand and challenges herself to respond quickly to the needs of all our customers in both the Sales and Property Management Departments. Laura’s commitment to providing exceptional service aligns perfectly with the First National Murray Bridge’s ethos – We put you first.
GRANT FOSTER
SALES CONSULTANT
A resident of Murray Bridge for over 20 years, Grant’s tangible enthusiasm for the region and its lifestyle benefits is infectious. As our riverfront expert, Grant has sold many of the river’s famous properties over the last 8 years. He loves everything to do with the river, has owned several river based holiday homes, and has lived on the riverfront for over 26 years. This powerfully persuasive element of his approach has customers appreciating the true advantages of the homes he sells and sound knowledge. A sharp understanding of local business, itself the product of many years running his family’s business, backs this passion for the Murray Bridge region. Competitive by nature, Grant’s involvement in private enterprise adds a level of discipline not frequently seen in Real Estate Agents. This assures his commitment to the fundamentals of Real Estate marketing and the delivery of exceptional outcomes, regardless of market conditions.
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Property Management
Fees and Services LETTING FEE INCLUDES:
Advertising of your investment property on our website. www.murraybridgerealestate.com.au, also www.realestate.com.au, website, local paper, window display and office rental hand out list. Showing of suitable tenants through the property. Processing the applications, Bond Lodgment with RTT. Lease preparation, Pet Lease Agreements, special conditions, etc. Detailed Entry Inspection Report and digital photos of your property. Final Inspection carefully checking for any damage or differences that may have occurred throughout the tenancy, ensuring carpets have been steam cleaned, gardens have been mowed, edged and house left as per original inspection sheet. Processing Bond Refunds and organising possible repairs.
RENEWAL FEE INCLUDES: Ensuring you have a secure long term income from your investment and a tenant we are both happy to and renew the Tenancy Agreement. Control of rent increases as needed. Lease renewals reminders sent to tenant and you in prompt time. PERIODIC OR ROUTINE INSPECTIONS: Travelling to and from properties for regular Routine Inspections. Inspection report generated by Property Manager and I Pads with a report sent out outlining any repairs or recommendations required. Tenant report on improvement with direction to care of property if needed. MANAGEMENT FEES:
Control of arrears with phone calls, text messages, letters, Form 2’s and personal visits to tenant when needed. Maintenance reporting to you before any decisions are made unless prior authorisation is given. Payment of rent direct into your bank account with a choice of either two payments per month on approximately the 15th & 30th of each month (except for weekends) or one payment at the End of each month. Newsletters. End of Month Statement. End of Financial Year Statement. Payment of any disbursements on your behalf, such as SA water, Council Rates, etc. Review rent increases, lease renewals, rent collection and arrears management. Water useage recorded and invoiced to tenant at each inspection.
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Property Management
PREPARATION OF AGREEMENTS We prepare all Tenancy Agreements and sign these on your behalf. We ask that 2 sets of keys are provided one for the tenant and the other for our office. The property should be in clean and tidy condition, gardens/lawns mowed upon the first tenant moving in, as we set a standard from the start. With change over of tenant a freshen up of the property either by paint or extra special cleaning will present itself well on the rental market. REPAIRS AND MAINTENANCE All tenants must report maintenance to our office. We authorise qualified tradespeople to complete work as per your instructions or directions as stated in your Management Agreement. We ask for a $200 maintenance expenditure for any emergencies and or maintenance requirements over this amount you will be called to authorise any higher expenses required.
In case of emergency and we can’t contact you, we make an executive decision. RENT COLLECTION Tenants pay direct to our Trust Account by EFT, centre pay (if applicable) or in person at the bank. Our efficient computerised system offers reports for arrears and generates reminder letters and texts. We will pay on your behalf any accounts, Council, SA Water Rates and Land Tax associated with your investment property direct from rent collected. You will receive a detailed End of Month Statement and copies of any accounts that have been paid are included at the end of each month for your records. Money collected is downloaded directly into your chosen bank account as directed once or twice a month by electronic funds transfer on approximately the 15th and 30th of each month except for weekends.
NEW “TXT” MESSAGES ZERO RENT TOLERANCE. Rent Arrears Process We text message tenants that they are in arrears which works well and reminds the tenant. Text messages are aimed at any tenant that falls 3 days or more behind. 3+ days late 5+ days late 7+ days late 14 + days late
SMS reminder Letter and or SMS sent. Personal contact and or impact letter Residential Tenancies Form 2 is sent to your tenant
Early intervention is the best! On The Pulse
Property Management
DATABASE Up to date records kept of tenants wishing to be first notified of property becoming available that meets their requirements. We will email, fax, phone or send text messages to give your home full exposure. Utopia is fully owned by First National Real Estate.
LANDLORD AND TENANT LIASION As an independent third party our service includes communicating with you the landlord and your tenant to achieve by negotiation a successful outcome for both parties. If a dispute arises we will attend the Residential Tenancies Tribunal hearing on your behalf and keep you informed of the progress.
REGULAR NEWSLETERS We provide regular newsletters with any changes to legislation, local news, information and handy tips on investment.
LANDLORDS PROTECTIVE INSURANCE POLICY. Landlord Insurance can help cover loss of rent, building cover, malicious damage, loss or damage of contents and legal liability depending on company chosen. It is Tax deductable and offers peace of mind. (Booklet enclosed from Terri Scheer Insurance for your perusal).
WE OFFER EXPERIENCED QUALIFIED SERVICE WITH FULLY TRAINED STAFF AND A SMILE!!!
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Property Management
Preparing Your Home For Rental Cleaning Home inside and outside Having a clean home sets precedents for the tenants….
Clean house thoroughly inside, cupboards, etc. Have carpets steam cleaned Windows clean Garden tided, weeded and mown.
Change Insurance Most normal home insurances DO NOT cover when you rent your home out. You need to ensure that you are covered by Landlords insurance and Public Liability is in place. Please check your policy.
Smoke Alarms For not only insurance purposes it is now a legal requirement that rental properties are fitted with a hard wired smoke alarm. Check your details with your insurance company. We offer a program provided by Be Alarmed who annually check your Investment Propertie(s) on your behalf. A valuable service, which can also be claimed at tax time.
Keys + Appliances Manuals Two Sets of keys will need to be supplied to our office. A set will be given to the tenants and a set in the office for inspections or maintenance. All manuals for any appliances including irrigation must be provided for the property.
Servicing of Appliances Some rental properties may have older air conditioners, stoves, ceiling fans that may not have been used for a long period of time. It is vital all of these things work to save possible future problems and expense.
Finalise all accounts Any accounts you may have relating to your home. For example AGL, Gas bottle hire, Telstra, Pay T.V need to be cancelled. We can organise this through Direct Connect (no charge to you). Although, SA Water remains in your name and requires payment by yourself during the Tenancy.
Mail Redirection Ensure all of your mail has been re-directed and you have informed us of your new contact details.
YOU ARE NOW READY TO RENT YOUR HOME!!!! On The Pulse
Property Management
Property Management Awards
Jack Freestone Rookie Property Manager of the Quarter SA / NT Dec 2014. WINNER - Runner up Overall Sales Person 2014 AWARDED - Top 5 Overall Sales Person for 2014 Callum Ansell Rookie Property Manager of the Quarter SA / NT Dec 2013. Runner Up Highest Growth for quarter 2012. Awarded First place Highest Net Gain of Properties for 2010. Awarded Third place Property Management Team for 2008 and 2009. Runner Up Property Manager of the Year for 2007. National Award for Highest Property Managements Gained in 2007.
What Our Clients Say About Us! I am extremely happy with the service that all the staff have given me. I always feel that I am given all the information I need to make good informed decisions about my property. Tony personally is excellent to have contact with, knowledgeable and trustworthy. Sally Charlton Grant Foster & Tony Presepio First of all Grant is always helpful, very friendly and Tony for finding someone so quick and so good to rent our house, thanks guys. Judith Obst Since Tony has handled our properties we have found him to be very professional in all aspects, e.g. Prompt and friendly (nothing seems to be a hassle). Even though I dread the calls from your office (always a maintenance issue). I know it comes with the investment, Tony always seems to make it a pleasure to get things fixed instead of a costly exercise. L Hiscock & N Milligan
On The Pulse
Property Management
Benefits of Professional Property Management First National Murray Bridge strives to provide the highest standard of service and achieve the best possible return on your investment. The following is an example of some of the services we provide including your fees.
Internet & Rental List Advertising is FREE.
Collection of rent and electronic payments forwarded directly into you bank account.
Regularly Routine Inspections using I Pads with a report sent to you cluded in management fee.
Organising any maintenance for your Investment Property using competitively priced and registered maintenance trades people, included in management Fee.
Access to Tenant Database.
Thorough tenant processing and screening.
Computerised Receipting and Reporting.
Fees are tax deductible.
Rent arrears and formal notices issued.
Bond lodged and processed to the Residential Tenancies Branch.
End of Financial Year Statements for tax purposes.
Monthly Computerised Statements.
Advice on current Market rents and conditions.
Compliance under the Residential Tenancies Act & Privacy Act.
Stress Free!
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Property Management