Administrative Professional Skills

Earn up to 30 CPE Credits!

Discover the Skills You Need to Get the Job You Want

August 9 – 13, 2010 | Atlanta, GA

Administrative Professional Skills Week Acquire the Skills to Succeed: Become a Qualified Administrative Assistant YOU WILL LEARN HOW TO: Build a Professional Development Plan to Advance Your Career Identify future opportunities and take ownership of your goals Utilize Leadership and Team Building Techniques Establish yourself as an indispensable asset and team player in your organization Understand How to Manage Conflict and Negotiation Discover an innovative approach to interacting and communicating with difficult people and situations Conquer Time and Stress Management Issues Implement techniques to prioritize your workload and time in a chaotic environment

www.PerformanceInstitute.org/Admin

Administrative Professional Skills Week • Administration Professionals • Secretaries • Administrative Assistants • Receptionists • Office Managers • Executive Secretaries • ...And All Other Administrative Staff

Dear Administrative Professional, In today’s society, Administrative Professionals must be highly skilled and essentially a jack of all trades in order to become a valued member of a team and to receive greater opportunities. In times of economic distress, individuals are beginning to expand their role and take on more tasks in their organization to remain an asset and increase their chance to advance professionally. Thus, Administrative Professionals should be doing the same; understanding what the job requires and getting the job done in order to advance their career.

The Performance Institute, in conjunction with the American Strategic Management Institute, has developed an innovative and comprehensive Administrative Professional Skills program designed to give you the tools you need to advance professionally. This training will transform you into an indispensable team member and give you the insight you need to achieve your goals. Join other administrative professionals at the 2010 Administrative Professional Skills Week March 8–12, 2010 in Arlington, Virginia to find out what it takes to make significant strides in your career.

INCREASE YOUR PROFESSIONAL VALUE BY TAKING CONTROL OF YOUR CAREER This step-by-step program is designed to help you map out and execute a plan of action, going from a needs assessment to a professional development plan, to the development of your skills.

Understanding the needs of your professional and personal lives to achieve balance in both is essential to the advancement of your career. During this interactive five day training, you will learn skills to take your career to the next level while also finding time for the activities you really enjoy.

1. Discover what you need to know to advance your career 2. Learn how to network to gain credibility and support 3. Learn how to network to gain credibility and support

UNDERSTAND HOW TO MAKE THE MOST OF YOUR DAY In the world of an Administrative Professional, time is always of the essence and when managed poorly, will create additional stress, work and conflict. During this comprehensive week you will learn how to re-define your time to prioritize your every day workload with new and ongoing projects so that you can work in more efficient manner. Additionally, acquiring time management skills will further demonstrate your ability to handle various projects and allow opportunities for professional advancement to come your way.

IMPROVE YOUR INDIVIDUAL PERFORMANCE AND EFFECTIVENESS Workplace conflict and stress are two reasons why individuals have difficult time producing quality work in a timely fashion. Take an Emotional Intelligence (EI) assessment to discover your personality type and how it affects those around you in order to foster better office relationships. You will also discover how to solve problems, improve your communication skills and discover how to take charge of your career by assuming leadership roles within your organization.

4. Prioritize demands with time management

Join your colleagues at the 2010 Administrative Professionals Skills Week this March 8 - 12, 2010 in Arlington, Virginia to learn the skills you need to make essential strides in your career. Space is limited for this event, so be sure to reserve your seat today.

5. Establish yourself as an integral part of your organization

Kindest Regards,

Amanda Ward, Program Director 2

CAREER DEVELOPMENT Learn How to Take Control of Your Career

Day One: Monday, August 16, 2010 8:30

1:00

Registration and Continental Breakfast

Training Continues

9:00

Implement Workplace Boundaries

Training Begins

Perform a Self-Assessment and Self Analysis • Identify your professional strengths and weaknesses • Develop a list of current position responsibilities and those you would like to take on in the future

Utilize Your Personality Test Results • Understand other personality types to better manage relationships in your office • Determine your personality type to discover the best fit in your organization

Understand Your Professional Position

• Learn to say no effectively and at the appropriate times to get the job done • Adapt successfully to changes in your roles and responsibilities

Position Yourself for Greater Management Responsibilities • Find out the steps you need to take in order to receive greater responsibility in your office • Discover how to attain your career goals and move up the office ladder

Discover a Personal/Professional Life Balance

• Display confidence and assertiveness

• Establish a supportive work environment to integrate your both worlds

• Learn how to confidently express your opinions, respectfully disagree with coworkers and ensure your voice is heard

• Achieve goals in your professional and personal life by impacting both in positives ways

12:00

4:00

Lunch

Day One Adjourns

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CAREER DEVELOPMENT Showcase Your Professional Expertise by Marketing Your Professional Strengths

Day Two: Tuesday, August 17, 2010 8:30

1:00

Registration and Continental Breakfast

Training Continues

9:00

Create a Professional Development Plan

Training Begins

Utilize Coaching and Mentoring • Identify and discuss professional goals with an individual who works in the role you hope to obtain in the future • Use their experience as a visual map to take you to the next level in your career

Develop Goal Setting Techniques • Understand why goal setting fails and how to overcome this • Implement setting BEST goals in your professional and personal life to achieve satisfaction

Create a Network for Success • Understand the significance of networks, how they influence and the power they have in your organization • Develop and expand your network to increase your marketability and professional credibility

• Learn the significance of a professional development plan (PDP) • Develop a plan for acquiring new skills to advance

Develop Your Career Path • Use the continuous turnover within the administrative profession as leverage to gain career advancement • Evaluate the competency gap in your current and objective position to assess your potential

Market Yourself for Career Advancement • Position yourself for greater responsibilities with a clear and concise self-marketing plan • Cultivate your talents and learn how to utilize them for promotion 4:00 Day Two Adjourns

12:00 Lunch

I enjoyed the entire conference and really liked the hands-on theme throughout the entire week. I would highly recommend this conference to others.”

Latoya Jones Administrative Assistant, Nuclear Regulatory Commission 4

TEAM BUILDING & LEADERSHIP IMPROVEMENT Gain the Support of Your Supervisor by Fostering a Productive Team Environment Day Three: Wednesday, August 18, 2010 8:30 Registration and Continental Breakfast

12:00 Lunch

9:00

1:00

Training Begins

Training Continues

MORNING WORKSHOP Implement Advanced Team Building Practices

Lead through Change • Inspire your colleagues with a clearly defined plan of action • Inject enthusiasm and engagement into your organization through internal communication tactics

This scenario-based workshop will use hands-on group activities to help create useful team building

Lead without Authority

skills and techniques. The morning will focus on

• Utilize your emotional intelligence to influence without positional authority

intense situational learning guaranteed to provide key takeaways you can implement in your own office.

During this experiential workshop, you will: • Discover the difference between management versus leadership

• Clarify your role and excel in working with peers, multiple managers and demanding clients 4:00 Day Three Adjourns

• Develop the critical skills needed when working in a team environment

This program…helps give you the tools you need to grow in your career.”

Sonia Colmenero, Administrative Assistant, US Institute for Environmental Conflict Resolution 5

CONFLICT MANAGEMENT TECHNIQUES Learn to Manage Your Day and Reduce Stress for Greater Productivity

Day Four: Wednesday, August 19, 2010 8:30

12:00

Registration and Continental Breakfast

Lunch

9:00

9:00

Training Begins

Training Continues

Explore Non-Verbal Communication Techniques in the Workplace

Overcome Intimidation and Emotional Barriers

• Learn what your non-verbal communication is saying about you and how to effectively communicate using non-verbal cues and gestures

• Take the moral high ground when resolving office disputes or complaints • Focus questions to uncover underlying problems and clarify the situation between the parties in negotiation

• Read your colleagues’ non-verbal communication to better interact with your peers

Manage Conflict to Advance your Career

Work with Diplomacy and Credibility

• Learn strategies for working with difficult people and develop alternative ways of managing conflict

• Learn and adapt to different work styles and preferences

• Develop a goal-oriented approach to conflict to achieve an agreement that meets both parties needs

• Discover and use business courtesies that illustrate an team atmosphere

4:00

Recognize the Significance of Effective Communication in the Workplace

Day Four Adjourns

• Learn to listen to people more closely and compose your message more clearly • Communicate effectively with different types of people based on their behavioral style

I thought this was a great experience and was able to walk away with so much to share with other Assistants in my Division.”

Benita Smith Administrative Assistant, Federal Highway Administration 6

TIME & STRESS MANAGEMENT SOLUTIONS Learn to Manage Your Day and Reduce Stress for Greater Productivity Day Five: Friday, August 20, 2010 8:30

1:00

Registration and Continental Breakfast

Training Continues

9:00

Negotiate with Poise and Ease

Training Begins

Develop a Time and Stress Management System • Discover techniques to reduce your stress and make your day more productive • Develop a daily schedule for both work and home to organize your time and fit more into your day

• Form new partnerships within the office by creating win-win negotiations • Focus on the relevant issues of the negotiation without allowing personal feelings or negotiator tactics to effect your decisions

Conduct a Negotiation Application Session

Beat the Deadline Blues

• Apply your new negotiation skills in real life scenarios and gain feedback from your administrative peers

• Ask for additional guidance on the best method to complete a lengthy project to meet the requested timeline

• Discuss your tactics and behavior with your peers to improve your negotiation skills

• Request assistance with tasks that other team members can complete to allow you to focus on urgent projects

Display Positive Behavior and Actions

Establish and Adhere to Your Limitations

• Minimize the distractions that keep you from accomplishing your important goals at the office

• Learn to ask for assistance when the work becomes overwhelming

• Maximize your energy with an optimistic and constructive attitude

• Adjust day to day duties to allow room to complete urgent projects

4:00 Adjourn

12:00 Lunch

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Who is Annette Dubrouillet?

SEASONED MANAGER AND LEADER • DEGREED EDUCATOR • TRAINED PRESENTER

Annette Dubrouillet’s 30+ year career in the public and private sector has provided her with the practical and theoretical experience to deliver perceptive, intelligent and stimulating presentations to a variety of audiences. Some of Annette’s most notable professional accomplishments include: 7+ years as president/owner of her own speaking business Annette went from working in a very complex bureaucracy (Department of Defense) to running a very successful speaking business. Today, Annette continues to transfer the expertise she gained from Federal service to more than 100 clients in the private and public sector, including county governments, Fortune 500 companies, prestigious educational institutions and small e-commerce start-ups.

12+ years with the Department of Defense Annette worked at all levels of the Department of Army and at headquarters for the Department of Navy. During this time, she led large social services organizations with as many as 1500+ customers daily, 350+ staff, 300+ contractors and a $6+ million budget. Annette also spent time as a quality assurance expert and was the recipient of three high-level awards from three different Army installation commanders in recognition of her exemplary performance.

Seasoned presenter and training specialist While with the Army, Annette presented seminars on leadership, team building and personnel management, and served two years as a training/curriculum specialist. She also worked for one year with a private consulting firm developing and implementing training. Over the years, Annette has developed and delivered hundreds of professional-level presentations to thousands of participants worldwide.

Teacher of hearing impaired teenagers For five years, Annette taught hearing impaired/multi-handicapped teenagers and still uses her sign language to communicate with deaf friends, colleagues and other hearing impaired persons with whom she has personal and professional contact. Annette is known for being a flexible communicator who focuses on the goal of meeting the needs of individuals.

Bachelor of Arts, Education/Special Education, University of Central Fla, 4.0 GPA Annette has taken numerous graduate courses in counseling, guidance and special education, and respects lifelong learning, including yours.

Past-President, Washington DC chapter of the National Speakers Association (NSA) From 2001 to 2002, Annette was the President of the Washington, DC chapter of the National Speakers Association. She was the chapter Member of the Year in 2002, and received the coveted Capital Outstanding Speaker award in 2005. In 2006, Annette was the recipient of the prestigious John Jay Daly Award, she was the 2006-2007 Chair of the NSA Chapter Leadership Council and she also served on the NSA Board of Directors for seven years.

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IN-HOUSE TRAINING One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for a small group or for an organization-wide initiative, the advanced learning methods employed by the Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization.

CUSTOMIZATION We realize that not all obstacles can be overcome by applying an “off-the-shelf” solution.

While many training providers will offer you some variation of their standard training, the Institute’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. The identification of real life examples will create a learning atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios from your organization, instructors can address specific challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, the Institute also has the ability to accommodate organization-wide training initiatives. Utilizing multiple instructors, the Institute has the capacity to deliver courses to groups of up to 300 participants per day.

AREAS OF EXPERTISE On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: • • • • • •

Strategic Planning Performance Measurement Project Management Lean Six Sigma Workforce Management Budgeting and Forecasting

• • • • • •

Contracting Performance Reporting Program Evaluation Administrative Management Change Management Balanced Scorecard

For more information about in-house training options available to you, please contact Jennifer Mueller at 202-739-9619 or email her at Jennifer.Mueller@ PerformanceInstutite.org

SPONSORSHIP OPPORTUNITIES As a conference and training provider, The Performance Institute is an expert in bringing together leaders to share and discuss best practices and innovations.

We connect decision-makers with respected solution providers.

The Institute offers four different pre-designed sponsorship packages: • Event Co-Sponsor • Session Sponsor • Luncheon Sponsor • Exhibit Booth Sponsor For more information on sponsorships or to get started, contact Meredith Mason at 202-739-9707 or Meredith.Mason@ PerformanceInstitute.org

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REGISTRATION & LOGISTICS VENUE & HOTEL

QUALITY ASSURANCE

The 2010 Administrative Professionals Certification Week will be held at The Westin Buckhead Atlanta.

ASMI strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to:

The Westin Buckhead Atlanta 3391 Peachtree Road, NE Atlanta, GA 30326 877-992-9521 A limited number of rooms have been reserved at The Westin Buckhead Atlanta at the prevailing rate of $169.00 until July 8, 2010. Please call the hotel directly and reference code “Administrative Professionals Week” when making reservations to get the discounted rate.

TUITION & GROUP DISCOUNTS: The tuition rate for attending The 2010 Administrative Professionals Certification Week is as follows: Offerings

Early Bird Rate*

Regular Rate

Full Week

*

$1199

Career Development Course

*

$879

Team Building & Leadership Improvement

*

$439

Conflict Management Techniques

*

$439

Time & Stress Management

*

$439

*For the early bird rate or for more information on group discounts for The 2010 Administrative Professionals Certification Week please contact Melvin Hall at 202-739-9630 or Melvin.Hall@ PerformanceInstitute.org.

CPE CREDITS Delivery Method: Group-live Prerequisites: None CPE Credits: Up to 30

Program Level: Basic Advanced Prep: None

The American Strategic Management Institute (ASMI) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org.

ASMI: Corporate Headquarters 805 15th Street NW, 3rd Floor Washington, D.C. 20005 Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. ASMI is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program.

If for any reason ASMI decides to cancel this conference, ASMI accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests.

DISCOUNTS AND PAYMENT • All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any discount.

• Any discounts offered whether by ASMI (including team discounts) must also require payment at the time of registration.

• All discount offers cannot be combined with any other offer.

• Discounts cannot be applied retroactively Payment must be secured prior to the conference. If payment is not received by the conference start date, a method of payment must be presented at the time of registration in order to guarantee your participation at the event.

REGISTRATION & LOGISTICS to register Call

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866-234-0680

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Yes! Register me for Customer Experience Management Training 2010 Please call me. I am interested in a special Group Discount for my team

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CANCELLATION POLICY: ASMI will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email.

I have read and accepted the Cancellation Policy above.

ACKNOWLEDGED AND AGREED By: __________________________________________________________________________________________

Date: _______________________ Priority Code: K229-MH

About the Performance Institute Called “the leading think tank in performance measurement for government” on OMB’s ExpectMore.gov, The Performance Institute has been a leader in Performance Management training and policy since the 2000 administration transition. As part of the Government Performance Coalition, a group of good government organizations, the Institute worked in 2000 to deliver recommendations to the then new administration on what would become the President’s Management Agenda.

In 2009, the Institute is leading Innovations in Government: From Transition to Transformation, or InnoGOV.org, a collection of forums, research and recommendations to bring insight and transformation to the federal government. The goal of InnoGOV.org is to centralize the importance of performance, accountability and transparency in government and to disseminate the leading best practices to government managers.

The Performance Institute has published several research reports regarding performance management initiatives and trains over 10,000 government managers per year on performance-based topics. Dedicated to improving citizen services and taxpayer transparency, the Institute uses a best-practices foundation to deliver the most effective and tested methodologies for improving performance.

www.PerformanceInstitute.org