Grameen Phone and Warid Telecom
INTRODUCTION Mobile phones nowadays have become a necessity in every second of people’s life. They are a major form of communication both in cities and urban areas. To meet the extensive demand for mobile phones or cell phones, the mobile phone operators are striving to capture the largest share in the market. With the aim to provide better service at a lower cost with a dedicated team of employees, Grameen started its journey in the telecommunication industry in 1996. Within a year and some months of its operation, and Warid started its operation in 2007 1.1 Origin of the report This report entitled �Study of comparative Strategy Between Warid and Grameen phone� is a requirement for the completion of the course Strategic Management. The main purpose of this report is to exchange and relate theoretical knowledge with real life situation. Under the instruction and guidance of the course instructor Professor Feroz .I. Faruque, we have taken the initiative to prepare this report with much precision and by being completely unbiased. 1.2 Objectives The general objective of this report is to provide an overview of the activities and marketing management related to comparative strategy between Grameen and Warid and to fulfill the requirement of this course. Beside the general objective, the report can be categorized into main objective and general objective. The objectives behind this report are given below:
Main Objective: The main objective of this report is to provide detailed information on the specified topic and to implement the knowledge of this course that has been aggregated all throughout this semester. Clear understanding and logical analysis are a requisite to fulfill this objective. Specific Objectives: The specific objectives underlying this report are listed below: • • •
To have a clear understanding about the importance of Marketing strategies management in the success of an organization like Warid Tel and Grameen Phone. To learn about different marketing mix used by Grameen Phone to sustain in the competitive market. To learn about different marketing mix used by Warid Telecommunication to sustain in the competitive market.
1.3 Methodology of the Report This report is a descriptive one, which was administered by collecting primary and secondary data. Based on the data collected the report tried to evaluate the human resource activities by following certain methods stated as follows: • • • • • • •
Close ended questions were constructed to collect primary data. Face-to-face interview with the marketing executive ofWarid and Grameen. Telephone interview with the marketing executive. Time to time interactive interview on the net with the marketing executive Reading thoroughly published articles in the daily newspapers. Surfing the official website of Warid and Grameen. Surfing other business websites and the website of Orascom.
The above methods can be categorized into primary data collection procedure and secondary data collection procedure. The sources of information are discussed in the next portion. 1.4 Source of Information To meet the objective of this report collection of relevant, accurate, standardized and needful information was required. In bringing this report to existence we have collected data from both primary and secondary sources. Special consideration was given so that chances of biasness could not arise. The sources used were: Primary Sources
Primary data is defined as data which originates as a result of that particular investigation. The primary data related to Grameen Phone and Warid was strictly collected from executive of Grameen Phone and Warid through a very congenial yet a professional interview. Structured questions were constructed as the main link in getting the primary data and they were answered with precision and accuracy, though the procedure was a little time-consuming. Secondary Sources Secondary research refers to the use and further analysis of data collected for another purpose. As secondary sources, we have surveyed various documents developed within the organization, other published articles in newspapers, the website of Grameen Phone and Warid and other related websites. 1.5 Scope of the Report The scope of this report is to assess the ongoing marketing activities in Grameen Phone and Warid that have changed since its launching and the new practices adapted recently. This report is limited only by its marketing activities, and not related with any other departmental activities. The report is not subjected to any personal clarifications, and confidentiality of some information was a strict requirement on organizations’ part. This report can be used as a secondary source for others, but the information and data presented cannot be rationally or ethically be used under a different company’s name. 1.6 Limitations The study is not free from some practical limitations. Following limitations were faced during the primary and secondary data collection procedure: •
•
• •
Time Constraints: During the data collection procedure pressure was created for the limitation in time. Due to unavailability of sufficient time, the interviewee could not spare time so as when to be interviewed. After several requests for an appointment, the time was spared but it got a little late on our side to prepare the report days before the submission date. Secrecy of Information: This was another lacking which is reflected in this report. Warid and Grameen phone has the right reserve any information within its boundary, and some information which they thought would violate their company policies but which were exclusively required in this report was not availed. Amateur: Due to lack of practical experience, some errors might have occurred in the proper implementation of this report, so maximum effort is expended to reduce errors. Work Load: The burden of other courses during the preparation of this report might have deprived the full concentration that the report actually required.
OVERVIEW OF GRAMEEN PHONE Grameenphone was offered a cellular license in Bangladesh by the Ministry of Posts and Telecommunications November 28, 1996 Grameenphone launched its service on the Independence Day of Bangladesh in March26, 1997
After almost 10 years of operation, Grameenphone has over 10 million subscribers Grameenphone is now the leading telecommunications service provider in the country with more than 10 million subscribers as of November 2006. Presently, there about 15 million telephone users in the country, of which, a little over one million are fixed-phone users and the rest mobile phone subscribers. Starting its operations on March 26, 1997, the Independence Day of Bangladesh, Grameenphone has come a long way. It is a joint venture enterprise between Telenor (62%), the largest telecommunications service provider in Norway with mobile phone operations in 12 other countries, and Grameen Telecom Corporation (38%), a non-profit sister concern of the internationally acclaimed micro-credit pioneer Grameen Bank. Over the years, Grameenphone has always been a pioneer in introducing new products and services in the local market. GP was the first company to introduce GSM technology in Bangladesh when it launched its services in March 1997.The technological know-how and managerial expertise of Telenor has been instrumental in setting up such an international standard mobile phone operation in Bangladesh. Being one of the pioneers in developing the GSM service in Europe, Telenor has also helped to transfer this knowledge to the local employees over the years. Grameenphone is one of the largest private sector investments in the country with an accumulated investment of BDT 5200 crore up to December 2005. Grameenphone is also one the largest taxpayers in the country, having contributed nearly BDT 5000 crore in direct and indirect taxes to the Government Exchequer over the years. Of this amount, BDT 1670 crore was paid in 2005 alone. GP was also the first operator to introduce the pre-paid service in September 1999. It established the first 24-hour Call Center, introduced value-added services such as VMS, SMS, fax and data transmission services, international roaming service,WAP, SMS-based push-pull services, EDGE, personal ring back tone and many other products and services. Grameenphone nearly doubled its subscriber base during the initial years while the growth was much faster during the later years. It ended the inaugural year with 18,000 customers, 30,000 by the end of 1998, 60,000 in 1999, 193,000 in 2000, 471,000 in 2001, 775,000 in 2002, 1.16 million in 2003, 2.4 million in 2004 and it ended 2005 with 5.5 million customers. From the very beginning, Grameenphone placed emphasis on providing good after-sales services. In recent years, the focus has been to provide after-sales within a short distance from where the customers live. There are now more than 600 GP Service Desks across the country covering nearly all upazilas of 61 districts. In addition, there are nine GP Customer Centers in all the divisional cities and they remain open from 8am-8pm every day including all holidays.
GP has generated direct and indirect employment for a large number of people over the years.The company presently has more than 3,000 full, part-time and contractual employees. Another 70,000 people are directly dependent on Grameenphone for their livelihood, working for the GP dealers, retailers, scratch card outlets, suppliers, vendors, contractors and others. In addition, the Village Phone Program, also started in 1997, provides a good income-earning opportunity to more than 200,000 mostly women Village Phone operators living in rural areas. The Village Phone Program is a unique initiative to provide universal access to telecommunications service in remote, rural areas. Administered by Grameen Telecom Corporation, it enables rural people who normally cannot afford to own a telephone to avail the service while providing the VP operators an opportunity to earn a living. The Village Phone initiative was given the “GSM in the Community� award at the global GSM Congress held in Cannes, France in February 2000. Grameenphone was also adjudged the Best Joint Venture Enterprise of the Year at the Bangladesh Business Awards in 2002. Grameenphone considers its employees to be one of its most important assets. GP has an extensive employee benefit scheme in place including Gratuity, Provident Fund, Group Insurance, Family
The shareholders of Grameenphone contribute their unique, in-depth experience in both telecommunications and development. The international shareholder brings technological and business management expertise while the local shareholder provides a presence throughout Bangladesh and a deep understanding of its economy. Both are dedicated to Bangladesh and its struggle for economic progress and have a deep commitment to Grameenphone and its mission to provide affordable telephony to the entire population of Bangladesh Grameenphone Organogram
CUSTOMER SERVICE OF GRAMEEN PHONE (GP) As a valued subscriber of GP, you might require contacting for any after sales service, service related queries and complaints. Below given are the customer services of Grameen Phone. •
Customer Service Point
•
Hotlines
Customer Service Point GP has established more than 600 Grameenphone customer service desks in 61 districts all over the country to make customer service available to the subscriber. In these, desks Customer Managers provide service from Sunday to Thursday from 10am to 6pm. Hotlines 121
In a fast changing world, the role of the mobile phone is increasing day by day; so are the demands of our subscribers. We understand that customer demands are no longer confined in making or receiving voice calls only; rather with new value added services being introduced, subscribers are trying something new everyday. We are here to help. Trained customer service agents are within easy reach; ready with personalized support related to all our products and services. All the time with you: Our trained call center professionals are available round the clock, 7 days a week, 365 days a year for you. Personalized support: You may personalize your service anytime, according to your needs. You may select language from Bengali and English; even choose the dialect of your choice from Dhaka, Chittagong, Barisal, Sylhet, Khulna, and Rajshahi. We also offer customized support for query, complaints, and product information separately. We are here to help: By simply dialing 121 you can find the answers to any query in the cheapest way. Our customer managers are always at hand to listen to any kind of complaint about our products and services – we promise you proper feedback. You query regarding your bill, network, EDGE services, international roaming, etc. We provide information related to different products and services on offer, to help you in make your purchase decision suitable to your communication needs. Some important Hot Codes: For Post Paid customers • • • • •
To talk with Customer Manager Press 5 To get Usage, Billing & Payment Information Press 1 To provide Payment update Press 2 To register Complaint and Request Press 3 To get General Information Press 4
For Pre Paid customers • • • •
To talk with Customer Manager Press 5 To get Balance, Validity & Other a/c related information Press 1 To register Complaint and Request Press 2 To get General Info Press 3
For djuice customers • • • • • •
To talk with Customer Manager Press 5 To get Balance, Validity & Other a/c related information Press 1 To register Complaint and Request Press 2 To get General Information Press 3 To know about the recent djuice Events Press 4 To know about djuice offers Press 6
CUSTOMER SERVICE CENTER OF GP
Grameenphone Centers are one-stop shops designed especially for you and your needs. We call these Grameenphone Centers our Flagship sales and service point. You will find these centers with our professional sales and service people to help you. Whether you wish to pay a bill, change a subscription, buy a new connection or replace a mobile phone, our Grameenphone Centers can provide you all this and more under one roof. Furthermore, many activities and campaigns all round the year make GPC a happening place; for example the Grameenphone Centre Recent Nokia campaign So whenever you stop by, you’d observe some activity or the other. We invite you to visit us at any one of the 68 Grameenphone Centers currently operational in select cities, with many more new shops in different regions opening soon. You can be sure that very soon one will be opening near you. Location of Grameenphone Centers Sl GPC Address no 1 2
GPC Motijheel GPC Mirpur
3 4 5 6 7 8 9
GPC Uttara GPC Gulshan GPC Farmgate GPC Dhanmondi GPC Agrabad GPC GEC
10 11 12
GPC Rangpur GPC Bogra GPC Dinajpur
13 14 15 16 17 18 19 20 21 22 23
GPC Rajshahi
103, Motijheel C/A, City Center, Dhaka – 1000 Rabiul plaza, Plot no. Shee-1/kha, Section-1, Mirpur, dhaka-1216 NR Tower, Sector-4, Uttara H# 1A, R# 113, Gulshan-1, Dhaka-1212 71, Kazi Nazrul Islam Avenue, Farmgate, Dhaka. H# 38/2, R# 27(old), Dhanmondi R/A, Dhaka-1205 Aktaruzzaman Center, 21/22 Agrabad C/A, Chittagong 1012/A, CDA Avenue, East Nasirabad, Chittagong Dainik Barta Complex, Alu Patti, Natore Road, Rajshahi
Central Point, Central Road, Paira Chottor, Rangpur Kabi Nazrul Islam Road, Jahautala, Bogra Goneshtala, Dinajpur Town, Opposite fire service, Dinajpur. GPC Khulna 181, Khan-A-Sabur Road, khulna GPC Jessore RN Road, Holding No.6D, RS Tower, Jessore GPC Barisal L L Tower, 119, Sadar Road, Barisal GPC Comilla Holding No. 1043/946, Kandirpar, Kotowali, Comilla GPC Mymensingh 11, C. K. Ghosh Road, Mymensingh GPC Maijdi Mahfuza mansion, Maijdi Bazar, Maijdi court, Noakhali GPC Khulna Shibbari 32/1, KDA Avenue, Royal Chattar GPC Satkhira Abul Kashem Road, Satkhira GPC Chittagong 205, CDA Avenue, Rahman Mansion, Solakbahar, Bahaddarhat Chittagong GPC Andarkilla Moitri Bhaban, G. floor, Momin Road, Andarkilla, Chittagong GPC Comilla Holding # 27/29, Chawk Bazar, Comilla
24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 43 44 45 46 47 48 49 50 51
GPC Chowmuhoni GPC Gazipur GPC Dhanmondi
BOC Market, Karimpur road, Chowmuhoni Chandana Plaza, Chandana Chowrasta, Gazipur Eastern Elite Center, Shop # G-1, H # 50, R # 9/A, Dhanmondi, Dhaka GPC Uttara Shop # 02, 107, North Tower, Mymenshing road, Uttara, Dhaka GPC Wari 8/1, Rankin street, Wari, Dhaka GPC Badda 43, Nodda Bus Stand, Biswa Road GPC Purana Paltan Shop # 8 & 9, G. Floor, Ibrahim Mansion, 11, Purana Paltan, Dhaka GPC Faridpur Janata Bank More, Mujib Sarak, Alipur, Faridpur GPC Moghbazar SIM Tel, 30 (new) Sahid Cap. Monsur Ali Sarani, Boro Moghbazar, Dhaka GPC Malibagh Sky International, Malibag Chowdhury para, Malibagh, Dhaka GPC Munshigonj Binimoy Mobile Place-3, Katchari road, Munshiganj sadar, Munshiganj GPC Kishoregonj Sayeed Enterprise, 116 Station Road, Kishoregonj GPC Tongi Mobile Mart, Amin Bhaban, 11 Charag Ali Market, Tongi GPC Bhaluka Bhaluka, Mymenshing GPC Sirajgonj S.S Telecom, SS road, Sirajgang sadar, Sirajgonj GPC Chapai Boro Indira More, Chapai Nawabganj Nawabgonj GPC Joypurhat Akanda Bhaban, Sader Road, Joypurhat GPC Lakhsham Masum Telecom, 239, Laksam Housing State, By Pass Road, Laksam GPC Hobigonj Commercial Area, Habigonj GPC Moulovibazar South Sylhet Telecom, Court Road, Chowmohona, Moulovibazar GPC Hatirpool Nahar Plaza.37, Bir Uttam C.R. Datta Road,Dhaka GPC Mirpur S.R Telecom, 5-10,Shah Ali Plaza,Mirpur 10,Dhaka GPC Mirpur M/s Rahman Traders, Shewrapara Bus Stand,Mirpur,Dhaka GPC Shyamoli Dream Communication, 27/1,Mirpur Road,Shyamoli,Dhaka GPC Rajbari Mobile Jogot, Nahar Plaza,Main Road,Rajbari Bazar,Rajbari GPC Faridpur Tania Telelink Haque Square,Faridpur GPC Gopalgonj Mobile Mela 78,DC Road, Chowrangi main road,Gopalgonj GPC Nilphamari Satata Telehome Shaheed Dr. Zakirul Haque Road,Saiyedpur,Nilphamari GPC Iswardi Purnata Mobile City Station Road Iswardi,Pabna GPC Pabna R. T Communication Kashem Plaza,Abdul Hamid Road,Pabna
52 53
GPC Kurigram GPC Srimongol
Mobile Garden Bazar Road .Ghosh Para,Kurigram Sky Phone, Yaqub Shopping Center,Chowmuhona,Srimongal GPC Bianibazar Janks Mobile Janata Market, South Bianibazar, Sylhet GPC Kanaighat Apolo Mobile, Kanaighat Bazar,Kanaighat,Sylhet GPC Jhalakathi Kalibari Road, Jhalakathi GPC Boshundhara Boshundhara City (Grnd Flr), Panthapath, Dhaka GPC Chandpur Hazigonj bazar, Hazigonj, Chandpur GPC Lakhkhipur Cinema Hall Road, Raipur, Lakhkhipur GPC Birampur Nurjahan Plaza, Main road, Birampur, Dinajpur GPC Kasinathpur Kasinathpur Bazar, Santhia, Pabna GPC Gaibandha DB Road, Gaibandha Sadar, Gaibandha GPC Barishal Natun Bazar, Barishal GPC Bagerhat 18/6, Rail Road, Bagerhat GPC Daulatpur 790, Khan-e-sabur road, Daulatpur, Khulna GPC Birampur Puraton Bazar, Islam Para, Birampur, Dinajpur GPC Jhenaidah H.S.S. Road, Jhenaidah GPC KASINATHPUR Sathiakola, Kasinathpur, Santhia, Pabna BAZAR GPC Kustia 242/2, N.S. Road, Kustia GPC Magura M.R. Road, Magura
54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Other available services in Grameenphone Center • • • • • •
Postpaid SIM replacement Postpaid reconnection Postpaid Migration Billing Address change Itemized Bill Bill / usage / payment information
• • • • • •
Product information Death case Duplicate paper Signatory change Refund Adjustment
• • • • • • • • • •
Ownership transfer Wrong account posting Complain & query handling Bar / unbar Refund Signatory change (for company phone only) Password unblock SIM check Temporary disconnection Permanent disconnection
• •
Technical problem Faulty SIM Replacement (both pre and post paid
• • • • • • • • • •
International Roaming. Welcome tunes configuration VSMS ( Voice SMS) Thank you bonus Welcome tunes configuration Edge configuration Dual claim Voice mail Password unblock Edge related services
SELF- SERVICES OF GP Basic requisites to avail After-Sales-Service To avail any after-sales-service, your valid signature (as signed in the original subscription form) is necessary. In some cases you need to show original subscription copy depending on the problem type. Basic requirements for a new subscription To get an individual/private subscription (in the name of a person), please contact the nearest Point of Sales (POS) e.g. Grameenphone Center (GPC), GP Sales Center, GP authorized Dealer, Outlets or Agents with the following documents: • Identity Card, such as Passport/Photo ID/Driving License (original and attested photocopy) • Two (2) copies of recent passport-size photographs. What to do with the documents that were received at the time of purchasing the GP Mobile Please preserve the following subscription documents to ensure After-Sales-Service and any future references: • Subscription Form (Subscriber's Copy) • Customer copy of BTRC form • Purchase Money Receipt • Welcome Letter with the Starter/SIM Replacement Kit e.g. SIM, PIN and PUK Information (In case you have changed your first SIM card then also you are requested to preserve the first SIM letter along with the new one. The first SIM letter is the one that you were given at the time of purchasing the connection) • Handset Warranty Card. Time it would take to get a new subscription activated Pre-Paid subscriptions are Pre-activated e.g. you can use the SIM right after you purchase it from the authorized dealer or agent. All you need to do is to recharge the account with a new scratch card (EASY Card). The activation time for a new Post-Paid subscription is 72 working hours (minimum) if all the required information is properly filled in as mentioned on the form.
Time it would take to get ISD facility in a GP Regular/ Anytime 500 after taking a new subscription The ISD facility is activated at the same time of SIM activation. PIN or PUK Code PIN - Personal Identification Number PIN is used to guard against unauthorized use of the subscriber's GP SIM Card. You may need the PIN 1 code every time you turn on your mobile handset unless the option is disabled. Some services require that the subscriber enter a second PIN number e.g. the PIN 2. Thus the PIN 2 will be needed for extended service. PUK - Personal Unblocking Key If the PIN number entered is incorrect three times in a row, the subscriber's SIM card will be blocked and cannot be used in any mobile phone. If this happens the subscriber has to use the PUK number to unblock the SIM card. PUK 1 is used to unblock PIN 1 and PUK 2 is used to unblock PIN 2. The PIN and PUK codes are your personal confidential information exclusively disclosed only to you with this letter and not even available to GP anymore. Therefore, please handle the SIM card carefully and securely and store the PIN and PUK codes in a confidential and secure place. Steps to take in case PIN/PUK code is blocked If you enter an incorrect PIN code 3 times in succession, the SIM card will be blocked and you will not be able to use your mobile handset. In this situation, you will need the PUK code to unblock the SIM card to use the handset again. The simple procedure to unblock a blocked SIM in an ordinary situation is to enter your PUK 1 and press OK. Now the handset will require a new PIN number. Please enter PIN 1 and press Ok. It will now request to verify or reenter the new PIN number. Enter PIN 1 again and press Ok. The process in brief is: enter PUK 1 then press OK > PIN 1 & press OK > PIN 1 & OK. Please remember that PUK 1 is needed for unblocking PIN 1, while PUK 2 is needed for PIN 2. If you enter wrong PUK code TEN times, your SIM card will be permanently damaged. In that case, you have to buy a new SIM card from us to resume your service. Making calls • To make a call to a mobile phone from any GP mobile, simply dial the desired number. • To make local and nationwide (NWD) BTTB calls, dial the area code and then the desired number. • To make an International call, dial the International Access Code + Country Code + Phone Number (omitting 0 as first digit). Area Codes are required beside International Access code and Country code for making ISD calls to any foreign landline (PSTN). International Access Code is 00 or + sign (if you use '+', you don’t have to dial '00'). GET CONNECTED TO GRAMEEN PHONE PREPAID CONNECTION: SMILE PREPAID
Bring SMILE into your life! Our new SMILE prepaid has been designed to keep you smiling. It brings you great rewards and benefits, amazing rates, and exciting new features. And this is just the beginning of a happy story.
Great Start-up Offer
Attractive Talk rate
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Great Rates
Great Start-up Offer:
Group
F&F
Low Rates
Great Rewards
Great Convenience
Other Facilities
Product
Startup price
Start-up Benefit
Smile BDT M-M 150
Tk. 50 preloaded with 15 day validity. BDT 50 loading after 2 months if minimum usage is BDT 100 (offer valid from April 11,2007 till further notice) BDT 300 Tk. 50 preloaded with 15 day validity. BDT 50 loading if minimum usage Smile is BDT 100 in 1st month and another BDT 50 loading if minimum usage PSTN is BDT 100 in 2nd month. (offer valid from April 11,2007 till further notice) Attractive Group Talk rate:
Through SMILE, we have brought a unique and innovative feature called Group-talk. You can create a group of 3 SMILE subscribers & talk with each other only at Tk 1.5 per minute through the Group-talk feature. How to form a group You yourself can form a group by sending invitation to two people like this -
You will get a reply SMS after that. How to join a group If you receive invitation from any SMILE user to form a group then accept the invitation like this -
You will get a confirmation SMS after that. >
You can have membership in only one group.
>
Only SMILE users who are not each other's F&F can become members of a group.
>
If you want to leave a group, you can do that after 60 days of joining the group.
>
Invitation sender of a group will be the owner of the group.
>
To join a group, accept the invitation within 24 hours.
Low rates:
SMILE subscribers will enjoy reduced tariff of only Tk 2.0/min all day for all GP to GP calls and Tk 2.5/min to any other operator. SMS to any GP-GP number is Tk.1.5 and to other local and international operators is Tk. 2. Under a promotional offer smile subscribers now can talk to any GP number only at Tk. 0.60/min from 11:45 pm to 6 am in the morning. Great rewards:
SMILE offers thankyou bonus to express gratitude to you. SMILE users are eligible to get thankyou bonus talktime after every three (3) months. Your thankyou discount can be received on purchases in around 150 thankyou outlets. To know more about your thankyou bonus talktime and discounts, click on the following link. It will redirect you to the thankyou section of the website.
Amazing Savings:
With SMILE, talking with your near and dear ones is more affordable. Enjoy the following features that are most relevant, useful, and innovative, designed to give you a complete communication experience. SMILE SMS: SMILE gives you the opportunity to SMS at affordable rates. You can also enjoy F&F SMS at the lowest rate. Your F&F number is your SMS F&F. Economy ISD rates: SMILE subscribers can easily call friends or families staying abroad just by dialing 012 followed by desired numbers and talk at economy rates (012 + desired number). Dial 012 followed by the country code, area code and your desired number for enjoying low international call rate. EXAMPLE: For calling a person in London at telephone number 234 5678, you have to dialCalling Procedure: Dial: 012CountrycodeAreacodeTelephonenumber
NOTE: After or before dialing ‘012' special access code, no need of dialing standard ISD access code ‘00' or +The tariff for O12 dialing is "GP Tariff+012 Tariff". Great F&F Rates:
SMILE customers will enjoy great Friends & Family rates through which they can talk at only Tk 1 per minute and SMS at only Tk 0.50 to 1 Friends & Family number. To activate your F&F number, go to message option, type your desired F&F number and send to 2888. Great Convenience:
SMILE is all about convenience. Recharging SMILE is very easy. Choose any of the following two ways, whichever is convenient for you Scratch Card: > Buy a scratch card and scratch off the covered area at the back of the card to get the hidden number. >
Now dial *555*hidden number # from your mobile set.
> Instantly, you'll get confirmation message on your mobile screen about your account balance. FlexiLoad: >
Go to a FlexiLoad retailer and give him your mobile number.
>
Tell him the amount you want to recharge (Tk. 10 to Tk. 10,000).
>
The retailer will send the required amount to your SMILE number.
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Pay the retailer after receiving confirmation SMS from FlexiLoad.
How to check account balance and validity: Dial*566# from your mobile - in reply you will get your account balance and validity. Balance Transfer: SMILE users can also transfer Tk. 50 to Tk. 200 balance to any other SMILE or djuice subscriber. The balance gives validity of three (3) days. Now even a de- activated subscriber can become active by receiving balance. To register for this service, sms "regi" to 1000. In reply, you will get a Personal Identification Number (PIN). Preserve it for your future use Other facilities:
Along with all the benefits, all new and existing customers of Grameenphone will continue to enjoy quality network and best customer service. In addition, SMILE brings a lot of other facilities: Caller ID: It is a basic feature of SMILE that allows you to view the number that is trying to reach you. Call Waiting: It enables you to receive a second call while you are already talking to another person. When your call waiting feature is activated (on your mobile), you will be usually notified by a short beep sound. You can then either reject the second call or put the first caller on hold, talk to the second caller and then return to the first call. Call waiting can be activated by calling *43#, deactivated by calling #43# while its status can be checked by calling*#43#. Call Conference: It is a unique & beneficial service that enables you to interact with multiple people at the same time. It allows you to make up to 5 calls at once and connect all the calls so that everyone can talk to each other. This feature is handset dependent. Call Divert: You can divert the incoming calls to Voice mail or to any other number. Call Forwarding: You can divert incoming calls when you are ‘busy', ‘cannot answer phone' or ‘out of coverage area'.
Call Barring: Depending upon your mobile handset, you can restrict any unauthorized use of your mobile phone (incoming and outgoing).
POST-PAID CONNECTION: xplore Package 1 xplore the joy of doing more. With the new xplore postpaid, discover the pleasure of doing much more. Packed with a treasure of new features and facilities it keeps you in touch with your loved ones and gives you access to unlimited information and entertainment. xplore postpaid sets you free! Benefits at a glance • Post-paid product with BTTB (Local, NWD, ISD and Economy ISD) connectivity •
Enjoy free incoming call from BTTB.
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Attractive Start-up Offer with Free VAS
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No on-net/off net, simple flat and low Tariff
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Reduced rate on three F&F numbers
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Economy ISD (012 )
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SMS Roaming
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Breakfast News
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Pre activated EDGE Service
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GSM features (Caller ID, Call divert, Call barring, Call Hold, and Call waiting)
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Wide collection of value added service (SMS, EDGE, Welcome Tune, Voice Mail, Voice SMS)
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International Roaming facility
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Flexible credit policy
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Pay your bills from anywhere using FlexiLoad
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Monthly 6-12% ThankYou discount on airtime & Crown Membership
Price of new connections xplore Package 1 is available with Mobile to Mobile with BTTB connectivity & ISD. BTTB incoming is absolutely free in xplore Package 1. Connection type
Current Price
xplore Package 1 (M2M, BTTB, NWD, ISD)
Tk 800
Get started with xplore Package 1 Anywhere Anytime! New xplore subscribers will get 100 minutes free talk time per month for next 3 months to talk to their F&F numbers.
Tariff and line rent xplore Package 1 has come up with a very attractive and competitive tariff.
Range
Any Mobile
Peak (6 a.m. Tk.1.9/min - 11 p.m.) Tk. Off Peak (11 1.50/min p.m. - 1 a.m.) Super Off Peak (1 a.m. - 6 a.m.) Tk. .30/min*
F&F
BTTB (local/NWD/ISD)
SMS Charge
Tk.1.0/mi n
Incoming: Free
F&F: Tk.0.50
Outgoing: GP Tariff + GP: Tk.1.50 BTTB charge (Local/ NWD/ ISD) Other Operator: Tk.2.00
Tk. 1.50/min
GP to GP only *Promotional Tariff Line Rent: Tk.100/month BTTB Incoming is absolutely free for Xplore Package 1: •
30 sec pulse in the 1st min for all numbers (including F&F)
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15 sec pulse from 2nd minute onwards for all numbers (including F&F)
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For ISD & NWD calls: BTTB's Peak (8am - 10pm) & Off-peak (10pm - 8am) rate will be applicable for BTTB charge
•
All figures are excluding VAT. 15% VAT will be applicable.
Other Details Usage / Bill information: You need to Send SMS writing Bill to 2000 to know your bill related information and send SMS writing Usage to 2000 to get information on your latest mobile usage amount. Or, you can call 12111 (for Bangla) and 12121 (for English) to know the bill status. Friends & Family You can select three (3) Friends & Family (F&F) number to talk at a lower rate. The tariff for F&F numbers is Tk.1.00/min only. The SMS rate to your F&F numbers is Tk.0.50/SMS only. The F&F activation process is through SMS and requires 72 hours after request. You can set three GP number as your F&F number following these stepsActivation of F&F numbers
GO to MESSAGE options, Type your desired F&F numbers (separate more than one numbers with commas) and send to 2800 Retrieve Stored F&F numbers
GO to MESSAGE options, Type FF and send to 2800. The return SMS will show the stored F&F numbers Change old F&F number
GO to MESSAGE options, Type your old number first <space> write to <space> new number and send to 2800. [Return to Benefits at a Glance ]
Economy ISD (012) xplore Package 1 gives you the opportunity to keep in touch with your near and dear ones who are living abroad. Make ISD calls in a much lower rate using the Economy ISD call facility. Dial 012 followed by the country code, area code and your desired number for enjoying low international call rate. EXAMPLE: For calling a person in London at telephone number 234 5678, you have to dialCalling Procedure: Dial: 012CountrycodeAreacodeTelephonenumber
NOTE: After or before dialing â&#x20AC;&#x2DC;012' special access code, no need of dialing standard ISD access code â&#x20AC;&#x2DC;00' or + The tariff for O12 dialing is "GP Tariff+012 Tariff". SMS Roaming:
GP will stands, once again, as a pioneer in providing innovative & quality services like â&#x20AC;&#x2DC;SMS Roaming' to the valued subscribers. By using SMS roaming subscribers can send & receive SMS while traveling abroad without the full international roaming service. No additional security deposit will be required for this service. The required documents for subscription are: Properly Filled out & dully signed IR subscription Form Properly Filled out & dully signed Auto Debit Form Photocopy of International Credit Card (both side) Photocopy of Original Subscription Copy Photocopy of Passport (First 7 pages) Two copies of Photographs (Passport size) Please visit your nearest Grameenphone Center or call 121 hotline for more Other Details.
How to Activate / Deactivate SMS Roaming Service:
Breakfast News xplore Package 1 subscribers will receive daily news headlines* via SMS every morning. This is a new service which will be provided to valued postpaid subscribers as a complementary gift**. To deactivate the service write news off and send to 2000. To
activate
the
service
again
write
* News Headlines brought to you by bdnews24.com
news
on
and
send
to
2000.
Pre activated EDGE: EDGE P1 (Tk 0.02/kb) will be pre-activated in your new product. Just you have to send SMS for your MMS, WAP and Internet settings as before.
Write <MMS>space<Handset Name >space<Handset Model> send it to 8080 Write <WAP>space<Handset Name >space<Handset Model> send it to 8080 Write
<INTERNET>space<Handset
Name
>space<Handset
Model>
send
it
to
8080
For Example: MMS NOKIA 6020 send to 8080 Save/update/install reply SMSs (PIN 1234) For Package 2 (EDGE P2): (unlimited @ Tk.1000/month): write EDGE P2 send to 5000. Follow the above procedure to get MMS, WAP and INTERNET settings. * To enjoy the EDGE service you need to have a compatible Handset. * If the subscribers who have preactivated EDGE P1 would like to have EDGE P2, first subscribers need to cancel the EDGE P1 writing Cancel and send to 5000" Other GSM Features •
Caller ID: It allows GP subscribers to view the caller's ID before answering the call.
•
Call Waiting: It enables you to receive a second call while you are online with another call. When your call waiting feature is activated (on your handset), you will be usually notified by a short beep sound. You can then either reject the second call or put the first caller on hold, talk to the second caller and then return to the first call.
•
Call Conference: It allows you to make up to 5 calls (max) at a time and connect all the calls to make a conference call. This feature is handset dependent.
•
Call Divert: It allows you to divert the incoming calls to any mobile number or BTTB number.
•
Call Barring: It allows you to restrict any unauthorized use of your mobile phone by imposing restrictions on certain types of calls (incoming and outgoing). This feature is handset dependent.
*For technical reason /personal preference caller ID of the called party may not be visible on the handset screen.
Documents you need to store carefully: •
Subscription form (Subscriber's Copy)
•
Money Receipt
•
Starter kit envelope with Subscriber Identification Module (SIM), Personal Identification Number (PIN) and Personal Unblocking Code (PUK)
•
Warranty Card of Handset
Flexible Credit Policy for xplore Package 1 Customer satisfaction has always been the main priority at Grameenphone and considering that, GP offers a flexible credit policy for its valued subscriber. The basic feature of the credit policy is to keep you always reachable with incoming facility even when the line is barred. The credit limit is decided upon considering customers' payment behavior, usage, network age, frequency of bar/unbar, etc. The default Credit limit for the product is Tk.1000. Bill Payment through FlexiLoad You don't need to go to banks and stand in long queue to pay your postpaid bill. You can pay your bill through more than 15000 FlexiLoad Retailer all over the country. Just go to your nearest FlexiLoad and pay any amount ranging from Tk 50 to Tk 50,000. You can also pay your bills through 22 partner banks with more than 500 branches all over the country. thank you discount: Grameenphone values its relationship with its subscriber all the time, the relationship that has developed throughout the years and has helped us to reach the number one spot. As a sign of gratitude Grameenphone brings a special gift, ‘thankyou'. As part of thankyou, you will receive a thankyou discount, depending upon your usage and length of the relationship with Grameenphone, every month. Usage Number of years of subscription Tk.401-2000 Tk. 2001-3000 Tk. 3001+ More than 6 years 10% 11% 12% More than 3 years, Less than 6 years 9% 10% 11% More than 1 years, Less than 3 years 8% 9% 10% Less than 1 year 6% 7% 8% • thankyou discount is calculated on your outgoing voice calls only (excluding BTTB charges, roaming charges, monthly line rent, VAT & other taxes)
•
The discount that you receive in any month will be displayed in the Post-paid bill of the next month.
•
You can get up to Tk.1000 worth of monthly discount.
Crown Members request for thankyou Special Discount (Foreign hospitals) at thankyou Partner places by typing member status and SMS to 9000 •
At other thankyou Partner places, members will use regular SMS based thankYou coupon like all other GP subscribers
Membership Status Average Usage in last 6 months
Status
2500 to below 4500 4500 to below 6500 6500 and above
Silver Gold Platinum
Other special benefits for Crown members Home service Preferential treatment in GPC/CMC A product for their near ones - GP Dear Current Promotion Under a promotional offer all xplore subscribers will get 300 minutes free talktime to call their designated Friends & Family (F&F) numbers. The 300 minutes free talktime for F&F numbers will be available in three installments, with 100 free call minutes in each bill cycle over three months. The offer will be valid from the date of activation for new subscribers; for existing subscribers the offer was from March 28, 2007. To check the free talktime balance a subscriber has to send an SMS writing BONUS to 2000. (Charges and VAT applicable) A special promotional rate of Tk. 0.30/minute is effective for calls to any GP number between 1 am and 6 am, for a limited period. Djuice
Djuice is a youth brand of Grameen Phone. It is a Pre paid connection with all the facilities which are specially designed for the young people. Some of the special features of Djuice are as follows: Duniya: get ready to enter the whole new world of entertainment djuice has just brought you, folks! "dDuniya" - the entertainment world for all the djuice friends - welcomes you to experience the latest and coolest music, movies, mobile games, sports, and so much more - shob miliye ak hulosthul karbaar. u can download the hottest & most happening wallpapers, logos, screensavers, themes, ringtones, welcome tunes, video tones, true tones of ur favorite music albums, groups & celebrities, movies and stars, sports actions, events and icons, and what not. ato shob aanondo pawaar easy 3 ways holo: djuice website www.djuice.com.bd, newly uploaded http://wap.djuice.com.bd aar sms short code 3030. such an arrangement is happening for the first time in Bangladesh because djuice knows what the youth wants. so plunge in the dDuniya and never ever get bored again! EXTRA KHATIR
dear djuice friends! “xtra khatir” is now in your mobile set. so u don’t have to carry the xtra card in the wallet anymore! go to any of our “xtra khatir” partners, write “xtra” followed by a space & then the shop code, & u will receive an sms showing ur xtra khatir discount! ato shubidha aar kothay? so now u will never miss any “xtra khatir” because u forgot to bring the xtra card! get all the attractive discounts, cool gifts, free tickets always just by sending an sms from the “xtra khatir” outlets! enjoy ur stay @ djuice duniya! INTERNATIONAL ROAMING OF GP What is International Roaming? International Roaming (IR) is a service that allows subscribers of one mobile network to use his/her own phone (number & handset) in foreign operators’ networks while traveling outside home country. * Depends on Inter-operator agreement and handset compatibility About GP International Roaming: In March 1999, GrameenPhone introduced this premium service for the first time in Bangladesh and now provides International Roaming service to its own subscribers traveling abroad as well as to foreign operators’ subscribers traveling in Bangladesh. For the first time in Bangladesh in July 2006, GrameenPhone launched Roaming Services (both GSM and EDGE/GPRS) with CAMEL Phase II for Pre paid In-bound subscribers.
GrameenPhone has unique ‘One to One’ relationship with all its International Roaming partner operators. As of Sep 2006, GrameenPhone has 315 GSM partner operators in 115 countries in 6 continents and 44 EDGE/GPRS partner operators in 16 countries. GP International Roaming Services: With GP International Roaming, you will be able to: • Use All Voice & SMS Based Services (GSM Roaming Services - Voice & SMS ) • Browse Internet, Check Email, Send MMS, Download Contents & many more (EDGE/GPRS Roaming Services Internet, Email, MMS ) Are
you
Are
you
a Foreign
GP
Subscriber
Operator’s
Going
Subscriber
Outside Coming
Bangladesh? to
Bangladesh?
You can also avail International MMS through our International Roaming service. Going Outside Bangladesh? Why I should use GP International Roaming while traveling outside Bangladesh? With GP International Roaming (IR) service, you can use your own mobile even while traveling outside Bangladesh. You can stay connected with your family/office/business concerns/friends or anyone you wish to and use the mobile services just the way you do while at home. You will be able to:* • • • • • •
Use your own mobile number & handset Make / receive Voice calls Send / receive SMS Browse internet, check email, download content Send / receive MMS Access your own Voice mailbox
*Conditions apply What are the unique service features of GP International Roaming? • Coverage in more than 315 operators' networks in 110 countries. •
EDGE/GPRS Roaming Services (Email, Internet Browsing & Download, MMS)
•
No Use, No Pay - NO Monthly Access Fee.
•
‘Zero' Security Deposit for Corporate & Special Subscribers*
•
Industry Lowest Security Deposit for Individual Subscribers*
•
Free Ownership Transfer (if required for IR subscription)
•
Instant IR Service Activation
•
Free Monthly Itemized Bill
•
IR Usage, Bill & Payment Information through SMS from home & abroad
•
IR Bill Payment through SMS - Anytime & Anywhere
•
IR Hotline accessible both from home (121) and abroad (+8801700100121)
•
Useful information through Push-Pull SMS
•
Dedicated IR Customer Management Team
•
Direct Communication with each IR subscriber for individual queries and complaints.
* With Auto Debit Where can I use GP International Roaming Services? As of Sep 2006, GrameenPhone has 315 GSM roaming partner operators in 115 countries in 6 continents and 44 EDGE/GPRS partner operators in 16 countries. You can use GP International Roaming services while traveling in these partner networks*. For a detail list of GrameenPhone Roaming Partners, please click here: GP International Roaming Partners (GSM) GP International Roaming Partners (EDGE/GPRS) What I will need to get GP International Roaming Services? To get GP International Roaming service, all you need are: •
A GrameenPhone Post-paid connection with ISD connectivity and
•
An International Credit Card in subscriber's own name or
Foreign Currency Account [under Bangladesh Bank's "GUIDELINES FOR FOREGN EXCHANGE TRANSACTIONS", 1996, Volume-1, Chapter 10, Section-1, Clause Where should I go to get International Roaming service? For availing GP International roaming Service, you can go to •
Any GrameenPhone Center or
•
GrameenPhone Head Office in Dhaka, Chittagong, Khulna, Rajshahi, Sylhet & Barisal
For address of IR Point of Sales, please click here.
What papers do I need? 1.
International Roaming Subscription Form (available in all IR Point of Sales)
2.
Photocopy of First seven pages of your Passport
3.
Both Side Photocopy of your International Credit Card
4.
Two Copy Passport size Photograph
5. Auto Debit Form (optional - needed only if you want to authorize GP to auto debit your account) How Much Security Deposit do I Have to Pay? Option 1: USD equivalent to BDT 10,000.00 (both Bangladeshi & Foreign Nationals) + Mandatory Auto Debit Option 2: USD equivalent to BDT 20,000 (for Bangladeshi Nationals) / BDT 50,000 (for Foreign Nationals) + Optional Auto Debit What Int'l Credit Cards does GP Accept for Getting International Roaming Service? GP currently accepts any locally or internationally issued International Debit or Credit Card* for International Roaming related transactions (Security Deposit / Bill / Advance Payment etc.). * Subject to change anytime What is Auto Debit and what will be my benefit if I authorize GP to auto debit my account? Auto Debit is a service where you authorize GP to debit your IR billed amount from your credit card / FC account. You can avail this service by filling the 窶連uto Debit' Form while you subscribe for International Roaming service or anytime afterwards. If you authorize GP for Auto Debit your account, GP will debit your account depending on your monthly IR usage or whenever your IR usage is close to your credit limit. This will: -
Ensure uninterrupted IR service for you while traveling abroad
-
Save your effort to pay monthly IR Bills
After the required amount is debited from your account, GP will send a Bill Copy / payment Receipt to you with the IR bill. Can I pay my International Roaming Security Deposit /Bill/Advance in cash or in BDT? No. You as per the set rules and regulations of Bangladesh Bank and GOB, you can pay your International Roaming Security Deposit / Bill / Advance only in USD from your Int'l Credit Card. No Cash transaction (in BDT or USD) is allowed for International Roaming related services.
What will be my credit limit for using GP International Roaming Service? Your Credit Limit for using GP International Roaming service will be: Your International Roaming Security Deposit + BDT 1000 When your accumulated IR usage (Billed Amount + Unbilled Usage) gets near to your Credit Limit, you will be notified through SMS and will be requested for bill payment. If your accumulated IR usage (Billed Amount + Unbilled Usage) exceeds the Credit Limit, your IR service will be barred automatically. Can I consider my local security deposit amount in my international roaming credit limit? No. Your local & International Roaming security deposit / advance are treated separately and your local & International Roaming Credit Limit is defined separately. How much do i have to pay for using GP International Roaming Service? This entirely depends on which operator / country you are using International Roaming service. For a detail list of country wise / operator wise tariff, please see the following link: International Roaming Tariff Table Is a part of my GP International Roaming bill shown in my local bill? Yes. The ‘Call Re-routing' charge (for receiving any Int'l calls while roaming abroad) part is taken in BDT and is shown in your local bill as ‘Call Forwarding Charge'.
How I can pay my international roaming bills? You can pay your International Roaming bills in the following way: You can send a representative with properly signed authorization form (provided with IR bill) specifying payment amount and month with both-sides photocopy of your International Credit Card and IR bill. Or You can come in person with both-sides photocopy of your International Credit Card and IR bill. Or You can register and pay your International Roaming bill through SMS from anywhere, anytime. Where can I pay my international roaming bills? For paying GP International Roaming bill, you can go to •
Any GrameenPhone Center or
•
GrameenPhone Head Office in Dhaka, Chittagong, Khulna, Rajshahi, Sylhet & Barisal
For address of IR Bill Payment Center please click here: IR Point of Sales
How I can pay my international roaming bills through SMS? You can pay part or full amount of your International Roaming bill through SMS from your own mobile. You can pay the bill anytime, anywhere following the below procedure: Procedures
For PIN Registration
:
Write / Type
Send Message To
<IR> <Regi>
7000
*You will get a 4 digit PIN
For placing a payment request :
<IR> <PIN> <Tk> <Payment Amount in BDT>
7000
Example: IR 1234 tk 2500 *You have to use the same PIN
For PIN change
:
<IR> <PINchange> <old PIN> <new PIN>
7000
Example: IR pinchange 1234 1111
For Help
:
<IR> <Help>
7000
You will get your required response accordingly in return messages. Note: ยง Save and remember the 4 digit PIN you receive for future usage. ยง You can send only one payment request within 24 hours (BD time will apply) ยง Any IR bill payment request received after 05:00pm (BD time) will be processed next day by 10:00am (BD time)
§ Keywords are not case sensitive How I can cancel my international roaming service and get the security deposit refund? To cancel your IR service and get the deposit refund, 1. Send (by fax or mail or direct submission in any GP center or GP Head Office) an application addressing Head of Customer Management Division with your signature that matches with your original subscription paper. 2.
Your IR service will be de-activated right after signature verification.
3. Refund of your Security Deposit will be done after adjusting your IR dues or otherwise as requested in your application. This may take up to 60 days. Whom should I contact for any complaint / query regarding international roaming? Call: GP Customer Management Hotline 121 (from your GP mobile while in Bangladesh) or + 88 01700100121 or +88 02 9882990 (from any mobile while traveling abroad) Email: gp-ir@grameenphone.com or instaroam@grameenphone.com Fax: +88 02 9882948-51 Coming to Bangladesh? Whether your trip to Bangladesh is for business or for pleasure, you will appreciate the ease and convenience of using GrameenPhone International Roaming services. Being the market leader in mobile telecommunication & the prime International Roaming service provider in Bangladesh, GP has 315 GSM partner operators in 115 countries in 6 continents and 44 EDGE/GPRS partner operators in 16 countries (As of Sep 2006). Find below the answers to some of your Frequently Asked Questions: Why I should use GrameenPhone Network while traveling in Bangladesh? •
Widest Network Coverage & Best Quality Services
• • • • •
EDGE/GPRS Roaming Services (Internet, Email, MMS, WAP etc.) GSM Roaming for Prepaid Users Local Direct Dial Service Exclusive Hotline 121 & Dedicated Customer Management Team Useful Information through Welcome SMS & Special Numbers
How I can select GrameenPhone Network after arriving in Bangladesh? You can select network in two ways:
•
•
If ‘Network Selection' or ‘Operator Selection' option of your handset is set as ‘Automatic', your handset will automatically select the strongest network available in that particular place. While you are moving, your handset may change or switch network automatically depending on network strength of that particular area. If ‘Network Selection' or ‘Operator Selection' option of your handset is set as ‘Manual', you can select GP network in the following way: 1. Go to the "Network Selection", "Phone Setup" or "Settings" option menu (depending on your handset model) 2. Press "Search" & your handset will search for the available networks (this may take few minutes) 3. Available networks will be shown in the display. 4. GrameenPhone will be displayed as either of the following: BGDGP or GP or GRAMEENPHONE or 470 01 or ‘MCC 470 NC 01 5. Select GrameenPhone (as it is shown in your handset display) network and stay connected.
Where in Bangladesh can I use GP International Roaming Services? GrameenPhone has the most extensive cellular network coverage in Bangladesh. You can enjoy International Roaming service even in the most distant and remote part of Bangladesh. For GP Coverage Map, see: GrameenPhone Coverage Map For detail GP Coverage List, see: GrameenPhone Coverage List How do I Use GP GSM Services (Voice & SMS) while roaming in Bangladesh? You can use GrameenPhone's Voice and SMS based services while traveling in Bangladesh. For detail about the services, please visit the following link: GSM Roaming Services (Voice & SMS) How do I use GP EDGE/GPRS Services (Internet, Email, MMS, WAP etc,) while roaming in Bangladesh? You can use GrameenPhone's EDGE/GPRS Roaming services (Internet access, browse-download contents, Send/Receive Emails, Send/Receive Multimedia Messages (with picture, sound, video clip, text & many more) while traveling in Bangladesh. For detail services, please visit the following link: EDGE/GPRS Roaming Services (Internet, Email, MMS ) How much I will be charged for using GP International Roaming Services? You will be charged in the following way: Call Type
Charge Per Minute
Pulse
Incoming Local Call
BDT 25
60/60
Incoming International Call
BDT 25
60/60
Outgoing Local Call (Mobile to Mobile)
BDT 25
60/15
Outgoing Local Call (Area)
BDT 25 + Land Part Existing Tariff
60/15
Outgoing NWD (Nation Wide Dialing) Call
BDT 25 + Land Part Existing Tariff
60/15
Outgoing ISD (Inter State Dialing) Call
BDT 25 + Land Part Existing Tariff
60/15
Hotline (121, 2007)
BDT 4
60/60
SMS Outgoing
BDT10
NA
SMS Incoming
Free
NA
EDGE/GPRS (Uplink-Downlink)
BDT 4 / 10 KB
NA
•
For receiving International calls, Call forwarding charge (from your home country to Bangladesh) is not included here.
•
Tariff shown here is exclusive of any tax or VAT
For detail NWD or ISD land part http://www.bttb.net/home/main/rates/rates.htm
existing
tariff,
please
visit:
How much I will be charged for using GP Local Direct Dial Service (Call using #0)? For calling another visitor (Inbound Roamer) in GP network using LDD (Call using #0) charging will be as follows: Outgoing Calls to Another Visitor in GP Network using #0
BDT 25 + BDT 15
If you do not use LDD (Call using #0) to call another visitor in GP Network, charging will be as follows: Outgoing ISD to Another Visitor in GP Network Not using #0
BDT 25 + Land Part Existing Tariff (Respective IDD charge)
How much will a GP subscriber be charged for calling me using GP LDD Service while I am roaming in GP Network? If a GP Subscriber calls a visitor (Inbound Roamer) in GP network using LDD (Call using #0), charging will be as follows:
Outgoing Calls to a Visitor in GP Network using #0
Local applicable Outgoing Tariff Only
If a GP subscriber does not use LDD (Call using #0) to call a visitor in GP Network, charging will be as follows: Outgoing ISD to Another Visitor in GP Network Not using #0
Local applicable Outgoing Tariff + Respective IDD charge (for calling from Bangladesh to Roamers Home Country)
Whom should I contact for any complaint/query regarding International Roaming? Call: GP Customer Management Hotline 121 or + 88 01700100121 or +88 02 9882990 Email: gp-ir@grameenphone.com or instaroam@grameenphone.com Fax: +88 02 9882948-51 GSM Roaming Services Are you a foreign operator's subscriber visiting in Bangladesh? Are you a GP Subscriber Visiting Outside Bangladesh in a Foreign Operator's Network? Are you a foreign operator's subscriber visiting in Bangladesh? How can I make voice calls while roaming in Bangladesh? For making Voice Calls while roaming in Grameenphone Network use the following procedure: Making Calls to Mobile Phone of Bangladesh
Dial the Desired Mobile Number Example: 0171 1567890
Making Calls to Land (Area) Dial Area Code then the Desired Number Phone of Bangladesh Example: 02 9882990 Making International Calls
Dial International Access Code (â&#x20AC;&#x2DC;+' or â&#x20AC;&#x2DC;00'), then Destination Country Code and then Desired Number (if required with Area Code) Example: + 60 X XXXXXXX or
00 60 X XXXXXXX For NWD Code of the districts of Bangladesh, please click here: NWD (Nation-wide Dialing) Codes For IDD Codes of different countries, please click here: IDD (Int'l Direct Dialing) Codes What is Local Direct Dial (LDD) Calls and how I can use it while roaming in Bangladesh? Local Direct Dial is a service using which you can call another Visitor (Inbound Roamer) in Grameenphone network at a cheaper rate. Any GP subscriber or Inbound Roamer visiting in GP network can also call you at a cheaper rate. For using LDD service follow the procedure: Making Calls to another Dial ‘#0' Instead of International Access Code ‘+' or ‘00', then Visiting Roamer in Country Code and the Desired Mobile Number Grameenphone Network Example: #0 XX XXXXXXXX Who can call me using GP LDD Service while I'm roaming in GP Network? Any GP subscriber (Pre paid or Post paid) can call you while you are roaming in GP Network using LDD (#0) service. Calling procedure is as follows: GP Subscriber Making LDD Calls to a Visiting Roamer in GP Network
Dial ‘#0' Instead of International Access Code ‘+' or ‘00', then Country Code of the Inbound Roamer and the Desired Mobile Number Example: #0 XX XXXXXXXX
Any visitor in GP Network can also call you in similar procedure. How I can send SMS (Short Message Service) while roaming in Bangladesh? You can send & receive text messages (SMS) to any local mobile phone and to foreign operator's (International) mobile phones who are Roaming Partners of Grameenphone (conditions apply). To send message, follow the below procedure: • • • •
Select WRITE NEW (depends on handsets) from Message option Type your text message Type the desired recipient's number or insert from phone's address book. Send message by selecting the OK/SEND option
GP International Roaming Partners (GSM)
Are you a GP Subscriber Visiting Outside Bangladesh in a Foreign Operator's Network? How I Can Select the Correct Handset for Using International Roaming Service? The network type (GSM 900/1800/1900/Others) your handset supports must be compatible with the network type of the visiting network. You can check the network types your handset supports from the following link: http://www. gsmarena.com. You can check the network type of your visiting operator from the following link: GP International Roaming Partners (GSM). Most of the GP's Roaming Partner operators are GSM 900 or 1800. But there are some exceptions such as GSM 850 or 1900 network in North American countries, iden for Nextel, USA, 3G in Japan etc. If your current handset doesn't support this type of network, you can buy or rent (from respective airport) appropriate handset for using in these operators' networks. How I Can Select a Network for Roaming While Traveling Abroad ? While traveling abroad, you can select network in two ways: •
If ‘Network Selection' or ‘Operator Selection' option of your handset is set as ‘Automatic', your handset will automatically select the strongest network available in that particular place. While you are moving, your handset may change or switch network automatically depending on network strength of that particular area.
•
If ‘Network Selection' or ‘Operator Selection' option of your handset is set as ‘Manual', you can select any one the available networks in the following way: 1. Go to the "Network Selection", "Phone Setup" or "Settings" option menu (depending on your handset model) 2. Press "Search" & your handset will search for the available networks (this may take few minutes) 3. Available networks will be shown in the display. 4. Select the network you wish to use and stay connected.
How I Can Make Voice Calls While Roaming Outside Bangladesh? For making Voice Calls while roaming in a Foreign Operator's Network, use the following procedure: Making Calls to Mobile Phone of the Visiting Country
Dial the Desired Mobile Number
Making Calls to Land (Area) Phone of the Visiting Country
Dial Area Code then the Desired Number
Making International Calls
Dial International Access Code (‘+' or ‘00'), then Destination Country Code and then Desired Number Note: International Access Code may differ (other than + or 00) in some countries
Making Calls to Bangladesh
Dial International Access Code (‘+' or ‘00'), then 88 0 and Desired Number (with Area Code if calling an Land / Area Phone) Example: To Call a Mobile Phone of Bangladesh, Dial + 88 0 17 XXXXXXXX or 00 88 0 17 XXXXXXXX To Call a Land / Area Phone of Dhaka, Bangladesh, Dial + 88 0 2 XXXXXXX or 00 88 0 2 XXXXXXX Note: The first ‘0' of the Mobile Number or Area Code is not used after the Country Code of Bangladesh 88 0.
What Countries/Operators have different International Access Code and What are the Codes? Most of the country's Int'l Access Code is ‘+' or ‘00'. See the following table for a detail list of countries where you will need to use a different Int'l Access Code for making Int'l Calls: Country
Int'l Direct Dial Code
Abkhazia
810 or +
Anguilla
11
Brazil
00xx or +
Cambodia
007 or 001or +
Cameroon
007 or 001or +
Canada
011 or +
Cayman Island
011 or +
Georgia
8~10 or +
Grenada
011 or +
Hong Kong
001 or +
Indonesia
001 or 007 or 008 or +
Kenya
0
Nigeria
9
Paraguay
002 or +
Russia
810
Singapore
001(Singtel); 002(MobileOne); 008(Starhub)
South Africa
9
St.Kitts & Nevis
011
St. Lucia
011
St. Vicent
011
Tanzania
000
Tazikistan
10-Aug
Tailand
001
Uganda
000 or +
USA
011
Ukraine
8 -10 or +
Uzbekistan
8 - 10
How I Can Send SMS (Short Message Service) While Roaming Outside Bangladesh? For sending SMS while roaming in a Foreign Operator's Network, use the following procedure: • • • • •
You can send SMS in the same way you do while in Bangladesh. You must entry the recipient's mobile number in the international format (International Access Code '+' or ‘00' then Country Code and Mobile Number (Omitting the first zero). For example, if you want to send an SMS to the GP mobile 017 XXXXXXXX, you should enter the number as + 88 0 17XXXXXXXX. For sending SMS while roaming abroad, your SMS Center Number must be saved in International format. Once you save the SMS Center Number in your handset in International format, it remains in that format. You don't have to change it for local use or any roaming use in a different country afterwards.
What is Grameenphone's SMS Center Number and How Can I Save It in International Format? • •
Grameenphone SMS Center number in Int'l Format is + 88 017 00000600 or 00 88 017 00000600 You can set your SMS Center Number in Int'l Format in the following procedure:
Message > Message Settings > Message Sending Profile > Message Center Number (Option names may vary depending on handset model) Please note that if your SMS Center Number is not saved in International Format, you can receive SMS while roaming but you can't send any SMS. How I Can Use My Voice Mail Service While Roaming Outside Bangladesh? You can access your Voice Mail Box while roaming abroad in the following procedure: Step- 1: Dial the voice mailbox number: + 88 01700 100102 Step- 2: Dial your mobile no. (when asked by the system) without the first ‘0' (zero). For example, if your mobile number is 017 xxxxxxxx, then dial 17 xxxxxxxx, and press # (pound) Step- 3: Enter your 4 digit password and press # (pound) button to access your mail box. Note: You must activate your voicemail service while in Bangladesh
SMS Roaming Grameenphone launches ‘SMS Roaming’ service for the first time in Bangladesh. SMS Roaming is a cost effective solution to stay connected with family, friends, office and business while traveling abroad. On activation, a subscriber can now send and receive SMS from his own phone from more than 100 countries worldwide.* *Dependent on inter-operator agreement, handset compatibility and other conditions. What is SMS Roaming? International roaming service without the VOICE facility is called ‘SMS Roaming’. With this service, the subscriber can send/receive SMS while traveling abroad; however, VOICE call facilities will be barred while roaming. How can I register for SMS Roaming? Step 1: You need a Grameenphone post paid connection with ISD facility and an International Credit/Debit Card in your own name. No Security Deposit or Monthly fee is required for SMS Roaming. Step 2: You can go to any Grameenphone Center or Grameenphone service desk near your locality with the following papers to register for SMS Roaming service: 1. 2. 3. 4.
Photocopy of your International Credit/Debit Card (both sides) Photocopy of original subscription form Photocopy of the first 7 pages of Passport Two copy passport-size photographs
Step 3: Properly fill up and sign the International Roaming Form (available in all Int’l Roaming sales points). If the documents submitted are acceptable, you will be registered for the service. Note: Auto-debit from your credit card account has to be authorized for SMS Roaming subscription. What will be my credit limit for using SMS Roaming? Usage limit /credit limit for SMS Roaming usage will be BDT 1000.00 (for subscribers who have Zero ‘0’ security deposit for SMS Roaming). Extra security deposit can be paid through your Int’l Debit/Credit card for SMS Roaming Usage. How
can I use SMS Roaming? First of all, make sure your SMS Center number is set in International format which is: +8801700000600 or 008801700000600
Once you have registered for SMS Roaming, you have to activate the service every time you go abroad. Please follow these steps--
Step 1: Complete all your voice calls. Step 2: Type/write Send to 7000
Go
to
your
handset’s
New
Message
option ‘SRon’
Step 3: You will be notified of your service status by return SMS. If successfully done, your incoming and outgoing voice-calls will be deactivated within a few minutes and you will be ready to enjoy SMS Roaming during your travel. How much do I have to pay for using SMS Roaming? For sending SMS, charges will be as follows — Foreign operator’s SMS VAT is applicable for sending SMS.
charge
+
15%
service
For receiving SMS, the charges will be Absolutely How can I make and receive voice calls after coming back to Bangladesh?
charge
Free.
After coming back to Bangladesh, to make or receive voice calls again, you have to activate it in the following way: Step 1: Type/write Send to 7000
Go
to
your
handset’s
New
Message
option ‘SRoff’
Step 2: You will be notified of your service status by return SMS. If successfully done, your incoming and outgoing voice-calls will be activated within a few minutes and you will be able to make and receive voice calls. Notes: • • • • •
The BDT 1000.00 amount (credit limit over security deposit) is applicable for both local and Int’l roaming usage. You have to reactivate your voice call facilities after coming back to Bangladesh after using SMS Roaming. Standard SMS charge is applicable for activating/deactivating SMS Roaming. All incoming and outgoing voice calls will be barred after activating SMS Roaming. You can deactivate SMS Roaming any time from any place.
EDGE/GPRS Roaming Services Are you a Foreign Operator's Subscriber visiting in Bangladesh? What EDGE/GPRS Roaming Services can I use while roaming in Grameenphone network?
You can enjoy all the benefits of EDGE/GPRS services you can avail in your home network. You can also access the contents provided by your home network. But you will not be able to use the EDGE/GPRS contents that GrameenPhone provides to its local subscribers. Which Operator's Subscribers can use Grameenphone EDGE/GPRS roaming services while roaming in Grameenphone network? At present Grameenphone has 44 EDGE/GPRS Roaming Partner Operators in 16 Countries and these Operators' subscribers can use Grameenphone EDGE/GPRS Roaming services while roaming in Grameenphone Network. For detail list of Grameenphone EDGE/GPRS Roaming Partners, please click here: GP International Roaming Partners (EDGE/GPRS) Are you a GP Subscriber Visiting Outside Bangladesh in a Foreign Operator's Network? What is Grameenphone EDGE/GPRS Roaming Service? EDGE (Enhanced Data Rates for Global Evolution) is an advanced mobile technology and enables you to use high speed mobile internet and data services. Grameenphone launched EDGE/GPRS Roaming services for the first time in Bangladesh in Sep 2005. What can i do with Grameenphone EDGE/GPRS Roaming Service? EDGE/GPRS Roaming will allow you to use the following services even while traveling abroad: • • • •
Browse Internet with your mobile phone. Send and receive Emails with your mobile phone. Send and Receive Multimedia Messages (with picture, sound, video clip, text) to & from other Grameenphone subscribers. Download contents - high quality ring tones, wallpapers, songs, movie clips, videos, animated logos, themes and many more.
Note: • • • •
All other facilities (Voice calls and SMS) that an international roaming subscriber could avail in GSM Roaming service will remain unchanged. EDGE/GPRS roaming services can only be used in those foreign operator's networks with which Grameenphone has commercially launched the service. Your handset has to be compatible with the features to use the EDGE roaming services. You will be able to receive your voice calls while browsing or downloading contents. Once the call is ended, your data transfer will resume automatically (depending on Handset Feature).
What I will need to avail Grameenphone EDGE/GPRS Roaming Services? If you are already an International Roaming Subscriber of Grameenphone, you need to: 1.
Subscribe for Grameenphone EDGE Services and
2.
Use a handset that supports EDGE and is configured to Grameenphone EDGE Network
You don't need any ‘Extra Subscription or Activation' for using EDGE Roaming while traveling abroad. To know detail about GP EDGE subscription, please visit: GP EDGE Service Where can I use Grameenphone EDGE/GPRS Roaming Services? At present Grameenphone has 44 EDGE/GPRS Roaming Partner Operators in 16 Countries and you can use EDGE/GPRS Roaming services while roaming in those operators' network. For detail list of Grameenphone EDGE/GPRS Roaming Partners, please click here: GP International Roaming Partners (EDGE/GPRS) Grameenphone International MMS What is International MMS? When a GrameenPhone subscriber (Both Pre-Paid & Post paid) sends/receives MMS to/from another subscriber of foreign operator (located in another country) network it is called an International MMS. How I can Send/Receive International MMS? A GrameenPhone subscriber (Both Pre & post-paid) with EDGE Facilities with MMS Subscription & Using a handset that supports EDGE and is configured to GrameenPhone EDGE Network can avail International MMS Service. If you are already an EDGE Subscriber, you don't need any ‘Extra Subscription or Activation' for being able to send/receive International MMS. Note: Your handset has to be compatible with the MMS features to use the International MMS services. How I Avail EDGE Facilities with MMS Subscription for Sending/Receiving International MMS? Step 1: Activate EDGE Type EDGE P1 or EDGE P2 as per your requirement and send SMS to 5000. * P1 is available for both Pre-paid & post-paid subscribers (No use, no pay) * P2 is only for Post-paid subscribers (Monthly fee Tk. 1000 + VAT) Step 2: Activate MMS Type "MMS <Handset Name> <Model Number> "and send SMS to "8080" Please save the reply SMS. Give PIN Number 1234, if required.
* EDGE & MMS activation is handset dependent. * For EDGE & MMS activation, normal SMS charges will apply * Some handsets do not support SMS-Based settings and need to be configured through manual settings. In this case, call "121" or visit GP Website for help. How can I send MMS? 1. 2. 3. 4. 5. 6. 7. 8. 9.
Go to "Message" menu Select "multimedia message" Select "create message" Write your message. Then click "option" Select "insert image", open the images file & select picture Select "insert sound", open sound file and select audio file You can insert more slides if you want After confirmation, select "options" Select "Send to number"
* The above steps may vary according to handset * Total message size has to be within 100 KB. How can I send MMS outside Bangladesh? For sending International MMS, You have to write the receiver's number in the International format (Including International Access code, Country code & Area code). Type"+" "Country Code" â&#x20AC;&#x2DC;Recipient's Mobile Number" Example: To send an MMS to a subscriber of Singtel, Singapore please type: + 65 x xxxx xxxx How much will I be charged for sending MMS outside Bangladesh? You will be charged only Tk. 15 + VAT for sending each MMS outside Bangladesh. Will I be charged for receiving MMS from outside Bangladesh? Receiving any MMS from outside Bangladesh is absolutely free. Grameenphone Prepaid Roaming Services Grameenphone has launched Roaming Services (both GSM and EDGE/GPRS) with CAMEL Phase II for Pre paid Inbound subscribers for the first time in Bangladesh in July 2006. Previously Grameenphone offered inbound roaming service only to the postpaid subscribers of its roaming partners. Now CAMEL Prepaid Inbound GSM Roaming Service will allow also the prepaid subscribers of foreign operators to enjoy seamless GSM & EDGE/GPRS roaming service in Grameenphone network. At present Grameenphone 10 Roaming Partners in 9 countries.
CAMEL (Customized Application for Mobile network Enhanced Logic) is a 3GPP (Third Generation Partnership Project) initiative that allows roaming subscribers to access their full portfolio of Intelligent Network (IN) services enabling continuous information flow between HPLMN (Home Public Land Mobile Network) and VPLMN (Visited Public Land Mobile Network), consequently making the real-time billing possible for the prepaid subscribers in the visited network. VALUE-ADDED SERVICES You can use your mobile phone for many other purposes than making voice calls. With GrameenPhone’s VAS, you can use your mobile phone to: • • • • • •
Send and receive text messages, picture messages, voice messages Download ring tones, logos, wallpapers Obtain news updates, cricket score updates Browse the Internet and also send and receive e-mails Transfer data and send fax Participate in competitions and vote for your opinions
You will be able to use all these services whenever you need them, wherever you are. All you need is to have a GP mobile phone to get these services. • • • • • • • • • • •
Messaging Services Information Alerts Data Transfer Fax Entertainment Services Browsing the Internet Send and receive e-mails Download Contents Customize Your Handset Participate in Competitions Vote your Opinions
Instant Messaging World’s latest innovation in mobile messaging is here now for GP subscribers. With this Innovative service you will be able to use PC-style instant messaging and presence on mobile phones through GP’s own chat software. This also allows a GP user to chat with other IM buddies around the world. To check if your handset supports IM please click here. The unique features of Instant Messenger are • • • •
GP to GP Chat SMS Broadcast Message Off line messages
• • •
Presence status display Chat Rooms Settings Wizard
To Install IM: • Set mobile browser APN to GP WAP • Then go to http://wap.gpworld.com/ • Click On the Instant Messenger Icon under special category • Click download to install IM in your mobile phone. When you have finished installation of IM on your mobile phone, you will see IM icon on your phone Menu. IM Make sure you access point is gp-internet . For java phone there must be at least a 100 KB of free space in your phone memory and for Symbian phone, there must be 400KB of free space. Registration of IM: From your phone menu, go to Applications->Collection and press on IM icon 1. Select your access point gpinternet and press on Connect. 2. After connection is successful, press Next and type in your mobile number and then in the following screen your password. 3. After successful login you will see a subscription window with two options Request for code and Enter code. 4. Check Request for code and press on Continue, then you will get an SMS with your activation code. 5. Again go to the subscription window and check the Enter code, type in the activation code from the SMS you received and press Continue. 6. You will then be subscribed till 31st January 2007. 7. If subscription is successful, it will prompt you to login to other IM networks. 8. After successful login, it will prompt you again to invite your friends for joining. Put your friend’s mobile number then press Next and you will see the IM main screen. Add Contact: • To add a contact to your contact list, go to Options > Add Contact. • You will see two text boxes – one for User Id and the other is for Nickname. Put User Id and Nickname in the text boxes; the User Id is a mobile number and Nickname is any name of your choice that has not been taken yet. Press Add and a message will appear “Subscription sent”. • The number you have added will be sent a subscription request to allow you to add his or her number in your contact list. If he or she allows your request, you will get a notification. • After the subscription request is granted you will see the name of the contact in the contact list.
To Send Message • Highlight the contact from your IM contact list that you want to send message to or chat with. • Select Chat from the Options > Communication > Chat or press the Navigation key (NAV key). A text box will appear. • Start writing your message in the text box. When you are finished, either press the NAV key or go to Options > Send. • Your message will be sent to your desired contact. Navigating conversation tab • If you want to chat with multiple contacts at the same time, you may need to move between different conversation-windows. • From any conversation window, select Options > Go to, you can then select either Previous Tab or Next Tab. • You can use the Navigation key - left or right to move between different conversation tabs as well. Read Received Message: • When you receive a message, you will hear an alarm and will see an icon beside the contact name on your contact list – indicating the person who sent you the message. • To read the received message, highlight the contact name and press the Navigation key or go to Options > Read. • You can then read the message. Chat Room Navigation: Creating chat room • •
• •
•
To navigate to a chat room go to Options > Chat Room, you will be directed to the chat room window. From that window go to Options > Create Room, a text box will appear to enter the chat room name, it should be noted that chat room name must be at least three characters long. After writing the chat room name, press Ok. You will be given an option whether you want to create a chat room with password protection or not. If you want to create a password-protected chat room, press Yes and type in your password, otherwise press No. Please note that if you create a password-protected chat room and invite your friends to join, your friends should be informed about the password earlier – otherwise they will get a request for the chat room but will not be able to enter. After successful creation of a chat room you will see a message, “Room is now open”.
Invite friends to join chat room • •
To invite your friends to join a chat room, go to Options > Invite Friend, you will see all the online contacts, from these contacts select a contact and press Done. Your friend will get a request to join the chat room; if he or she press Yes then he or she will be able to join the chat room.
Sending message to chat room •
•
At the chat room window, press on the Navigation key, a text box will appear and you can put your message in the text box. When you are done with your message, press the Navigation key to send or select Options > Send. Your message will be sent. You can also send emoticons to your chat buddies in the chat room by selecting a particular emoticon from the list. Go to Options > Emoticons and select an emoticon.
Managing chat room • • • • • •
In the main chat room window, you have options to delete, create, search and set aliases. To delete a chat room, select the chat room from the existing chat room list then go to Options > Delete Room. If you want to search chat room, go to Options > Search and type chat room name you are looking for. If you want to change your alias in the chat room, go to Options > Set Alias, type your new alias name and press Ok. If you want to create new chat room go to Options > Create Room. To enter the room, select the chat room, go to Options > Enter Room or simply press the Navigation key.
Leaving Chat rooms •
If you want to Leave the chat room, go to Options > Leave Room, you will see a message that you have left the room.
Logout: •
To quit from the IM go to Options > Logout.
Messaging Services •
Text Messaging:
How to send an SMS? Go to handset message option, write new message, enter the recipient mobile number and press send. One can send text message up to 160 characters to any mobile number. *The above steps may vary depending on the handsets How to activate SMS? The Message Service Centre (SMSC) number is +88 017 0000 0600 and it is by default stored in the SIM card. Handset must be configured by this SMSC number to send text messages. International SMS: Any GP user can send SMS to more than 100 million GSM subscribers all over the world. It costs much less than making a call and is quite convenient to send. To send International SMS, just enter the recipient's mobile number with the country code with a ‘+' sign. For example, to send an SMS to Canada enter the mobile number as +1 XXXXXXXXXX
â&#x20AC;˘
Multimedia Messaging
Multimedia Messaging Service (MMS) is an exciting way to share special moments such as birthdays, weddings and holiday pictures with your loved ones. You can even send pictures and video clips to e-mail addresses. You can customize your messages with texts, pictures, animations, music, video clips (Up to 100 KB). You can record special moments and save it for the future - in your phone, e-mail inbox or even mail it to another user. Tariff: BDT 5.00 only How to send an MMS? Select a file less than 100kb from your handset. Select picture message from the send option. Enter recipient's mobile number and send. To send any multimedia message you need to have MMS configured in your handset. International MMS: You can send/receive MMS (Both Prepaid & Postpaid) to another subscriber of international operator (located in another country). How to send International MMS? Both Prepaid & Postpaid EDGE users with MMS subscription can send and receive International MMS. Sending International MMS is as easy as sending MMS to any GP user. Instead of using GP numbers you need to use the international number with country code, area code (if any) for example: to send an MMS to a subscriber of SingTel (Singapore) you have to type: + 65 x xxxx xxxx. Tariff: BDT 15+VAT for International MMS.
Worldwide operators for International MMS:
Please click the following link to view the list of operators to whom you can send/receive International MMS: GrameenPhone Int'l MMS Partners â&#x20AC;˘
Voice Messaging
Voice SMS is a unique service which enables you to record a message or greeting and send it instantly. How to send a Voice SMS? Dial *017XXXXXXXX (that is, dial * followed by the recipient's number) You will be greeted with a Welcome Message After hearing the beep, start recording your message (maximum length of the message is 30 seconds)
Within 30 seconds, you can send the Voice SMS by disconnecting the line or, after 30 seconds, you will hear more prompts on how to proceed further How to receive a Voice SMS? You will receive an SMS notification asking you to dial *0* to retrieve the message, once you dial *0*, you can hear the new Voice SMS. How to retrieve a Voice SMS? To retrieve previous Voice SMS, dial *1* If there is more than one message, the most recent message is played first and the oldest message is played last. Voice SMS can only be sent to other GP numbers Tariffs: For sending (or replying) a Voice SMS, charge is BDT There is no charge for listening a New Charge is BDT 1.00 per minute to retrieve Old Voice SMS.
2.50 per Voice
minute. SMS.
SMS Based Alerts/Services Cricket alerts: You can get cricket updates in your GP mobile phone by subscribing to cricket alert service. To get the alert service, type "cric on" and send it to 2002. To unsubscribe from the service, type "cric off" and send it to 2002. You will get SMS alerts for fall of every wicket, milestones (like player or team 50s and 100s) and match summary. NOTE: This service is only for ODIs. Tariff: BDT 2.00 excluding VAT for every incoming SMS and subscription SMS. Voice-based Services News service: GP provides news and sports update. Please dial 2000 to listen to latest news (provided by bdnews24.com) Please dial 2002 to get Sports Update (International Cricket Matches and English Premier League updates). Tariff: BDT 2.00 per minute Internet Services
Grameenphone EDGE Grameenphone brings you EDGE (Enhanced Data Rates for Global Evolution), an advanced mobile technology which enables high-speed mobile Internet and data services. It is about 8 times faster than GPRS. Benefits of EDGE: With EDGE, you can . . . Get Internet access any time, remain connected all the time wherever you are, and have a great web surfing experience. Surf the Internet with super-fast speed from your handset. Browse contents more easily on your mobile phone. Send and receive e-mails through your mobile phone. Send and receive multimedia (pictures, sounds) messages. Download better quality contents: high-quality ring tones, wallpapers, songs, movie clips, videos, animated logos, and themes that will let you customize your handset in many ways. Receive incoming calls even while browsing. Once the call ends, your data transfer will resume automatically from the place it stopped. And lots moreâ&#x20AC;Ś Note: GPRS handset users will also be able to enjoy these services. What do I need to use EDGE? You'll need an EDGE/GPRS and MMS-enabled handset to send and receive MMS, connect to the Internet and download contents. Your handset must also be configured to the Grameenphone EDGE Network. What are the EDGE services? GP is offering the following EDGE services: Web surfing (yahoo, google etc.). Send and receive MMS (pictures, audio clips, video clips, texts). Download games, animations, wallpapers, video and audio clips, polyphonic tones, true tones, themes, color logos etc. In addition, you can also use your handset as a dial-up modem. To use your handset as a modem, Click here to download the instruction file. Available EDGE packages: Two types of packages are available for EDGE service. Package 1 (P1) is pay-as-you-go. It is available for both Prepaid and Postpaid subscribers. There is no monthly fees for this package; only browsing and downloading charges. In case of content download, charge includes both price of content and charge for downloading. Package 2 (P2) is only for GP Postpaid subscribers. Subscribers only have to pay a fixed monthly fee for unlimited browsing for a whole month. However, they have to pay content download fee separately. How to subscribe to EDGE?
To
subscribe
to
Package
1
(P1),
send
an
SMS
to
5000
writing
P1
To
subscribe
to
Package
2
(P2),
send
an
SMS
to
5000
writing
P2
You can enjoy GP internet service on your cell phone within 24 hours of sending the SMS and will also receive three (3) handset settings (Internet, WAP, MMS). Please save all three settings and if necessary write 1234 as PIN. *Normal SMS charge will apply. How to configure WAP/MMS/Internet through SMS?* WAP Settings: To obtain WAP settings through SMS, please send following SMS to 8080 – WAP <Handset Name> <Model Number>. Save the reply SMS with PIN 1234, if required. For example, for Nokia 3220, write “WAP Nokia 3220” and send it to 8080. MMS Settings: To obtain MMS settings, please send following SMS to 8080 – MMS <Handset Name> <Model Number>. Save the reply SMS with PIN 1234, if required. For example, for Nokia 3220, write “MMS Nokia 3220” and send it to 8080. Internet Settings: To obtain Internet settings, please send following SMS to 8080 – Internet <Handset Name> <Model Number>. Save the reply SMS with PIN 1234, if required. For example, for Nokia 3220, write “Internet Nokia 3220” and send it to 8080. Subscribers need to send three separate SMS for each setting, that is for WAP, MMS and Internet. *Some handsets do not support SMS-based settings which need to be configured through manual settings. How to deactivate EDGE? To deactivate EDGE service, send an SMS writing off to 5000. You will receive a reply message saying “Thank you very much for using EDGE. Your request has been accepted. Your EDGE service will be deactivated within 24 hours.” Normal SMS charge will apply. For any problems or queries, subscribers can call GP Call Center at 121. How to identify handset model number? First, switch off the phone and remove the battery. The handset model is printed on the label inside your phone. How to configure WAP/MMS/Internet manually? Manual WAP Settings: Profile/Settings Name = GP-WAP
APN (Access WAP Gateway WAP Gateway WAP Homepage Data Bearer = GPRS
Point (Proxy) (Proxy)
Name) IP Port
=
gpwap = 10.128.1.2 = 8080 http://wap.gpworld.com
=
Manual MMS Settings: Profile/Settings Name APN (Access Point Gateway (Proxy) Gateway (Proxy) Relay Server URL Data Bearer = GPRS
GP-MMS gpmms = 10.128.1.2 = 8080 http://mms.gpsurf.net/servlets/mms
Name) IP Port =
=
=
Manual Internet Settings: Profile/Settings Name APN (Access Point Name) = gpinternet
=
GP-INTERNET
MMS (Multimedia Messaging Service): Now you have a new, exciting way of sharing messages. With MMS you can customize your message with a variety of contents like pictures, audio and video clips (up to 100 KB), animations, music and of course texts. Share pictures of yourself, your friends and family, the places you visit. Send an important flowchart or presentation to your boss right away. If your handset supports, you can also send video clips – like that excellent cover drive your favorite batsman has just played. If you don't have a camera phone, don't worry. We have loads of pictures, animations and clips that you can download on your handset and use. How do I send an MMS? Sending MMS is easy. Just follow these steps (may vary according to handsets): 1. Go to "messages" option 2. Select "multimedia messages" 3. Select "create message" 4. Write your message. Then click "options" 5. Select "insert image", open the image files and select the picture you want to send 6. Select "insert sound", open sound files and select the audio file you want to send 7. You can insert more slides if you want 8. After confirmation, select "options" 9. Select "send to number" or 10. You can also send MMS to an e-mail by selecting “send to e-mail” option in your handset. You can send e-mail to yahoo, hotmail, gmail etc. Note: Total message size has to be within 100 KB. It varies from hand-set to hand-set
How do I visit websites? You need an EDGE/GPRS enabled phone set to browse the Internet. You also need to activate EDGE for access. Once your phone is configured and activated for EDGE, you can start surfing right away. Following is a list of websites that you may browse through your handset. These are WAP sites or mobile sites specially designed for mobile devices. You may not be able to access some sites that are not WAP-compatible. http://mobile.yahoo.com http://mobile.google.com http://mobile.msn.com (for hotmail) http://www.bbc.co.uk http://wap.livescore.com http://mobile.fedex.com How do I download contents? 1. On your handset, go to “Web Services" and select “Go to address/URL” 2. The default home page is the Grameenphone WAP Portal <http://wap.gpworld.com> 3. Once you are there, you'll find options to download ring tones, wallpapers, animation and much more 4. Select the type of contents you want to download and open 5. You'll find a list of contents 6. You'll find the content information with price. Press "download" 7. You'll have the option of saving the content or canceling it Note: Successful operation after download depends on handset compatibility to the downloaded content What happens if I don't receive an MMS? This may happen for several reasons Scenario 1: Customer A sends an MMS to Customer B. However, Customer B does not have an MMS-enabled handset. Solution: Customer B will receive an SMS containing a web link and password. He/she can retrieve the message from the web within 72 hours. Scenario 2: Customer A sends an MMS to Customer B and Customer B is out of EDGE network. Solution: GP will retry to send the MMS for 72 hours. Customer B will be able to retrieve the message as soon as he/she enters the EDGE network.
Can I send/receive calls while I'm connected to the EDGE network? Yes. Your connection will be suspended only for the duration of the call. Once you end your conversation, your EDGE connection will resume automatically.
Can I use this service while I'm moving in a car?
Yes. However, the data transfer rate (speed) may depend upon connectivity and the speed of the vehicle. What is the average download size of one page? The volume differs among WAP pages. For an HTML site/mobile, an average WAP page is estimated to be about 5-10 KB, whereas it's around 10-20 KB for an XHTML site/mobile. For web pages, the size of the pages is larger, ranging from around 30 KB to as big as 100 KB. How do I know that I'm connected to the EDGE network? Depending on the handset, an icon/indicator will appear (it may be an inverted dark triangle if Ericsson, "|GPRS|" signal if Siemens, or a "G" if Nokia) indicating that you're connected to the EDGE/GPRS network. Opera Mini Opera Mini is a fast and tiny Web browser that allows you to access the Internet on your mobile phone. By downloading the free Opera Mini application, you can get access to webmail, community sites, news, blogs and more. All you have to do is go to wap.gpworld.com and click on the Opera Mini link to download the application. Once you install Opera Mini, use it to browse through web sites and get the following benefits: • • •
Access secure sites (https) Upload photos from your mobile phone Download files directly to your mobile phone from the Web
Opera Mini optimizes and compresses Web pages before they are sent to your phone. Thus, the data transferred to your phone is significantly reduced, making mobile surfing cheaper. Opera http://www.operamini.com/help/faq/ Compatible http://www.operamini.com/download/pc/
Mini
Hand-set
FAQ
list
Opera MiniTM Requirements: 1. 2. 3. 4. 5.
EDGE/GPRS & Java enabled Mobile Phone EDGE Connection EDGE/GPRS Settings in the Phone Preferred APN for Opera MiniTM: gpinternet Download Opera MiniTM from http://wap.gpworld.com/
Opera MiniTM & SSR (Small Screen Rendering) are registered trade marks of Opera Software ASA. Coverage Area of EDGE:
The whole country is under EDGE network. Wherever youâ&#x20AC;&#x2122;ll get GP connection, youâ&#x20AC;&#x2122;ll get GP EDGE connection. List of Contents Offered: Poly True Wallpapers Animations Color J2ME Video Themes MP3 tones
tones tones Logos Games Clips
Tariff Structure
Subscribers Monthly Access Fee Browsing Charge Content Download
PACKAGE 1
PACKAGE 2
ALL None BDT 0.02 / KB As per content
Post Paid Only BDT 1,000.00 NIL As per content
Pricing: The following table shows price of different contents offered by GP:
1 2 3 4 5 6 7 8 9
Contents
Price (in BDT)
Poly tones True tones Wallpaper Animation Color Logo J2ME Games Video Clips Themes MP3 tones
15 20 10 10 10 40 30 20 20
Downloads GP World enables GP subscribers to get exciting mobile contents like ring tones, wallpapers, themes, animations to customize their handsets & also enable them to play fun mobile games. GP users can download these contents to their EDGE enabled handsets from GPWorld (http://wap.gpworld.com/).
The following table shows price of different contents offered by GP:
1 2 3 4 5 6 7 8 9
Contents
Price (in BDT)
Poly tones True tones Wallpaper Animation Color Logo J2ME Games Video Clips Themes MP3 tones
15 20 10 10 10 40 30 20 20
Opera Mini: Grameenphone has introduced Opera MiniTM, the mobile web browser. With Opera MiniTM, you can start surfing the webs. Opera MiniTM compresses web sites by up to 80 percent, and reformats all web pages to fit the width of small mobile screens. The compression makes browsing fast and cheaper, and Opera's unique Small-Screen RenderingTM allows a smooth web experience because users do not have to scroll from side to side. Users of Java-capable cell phones with GPRS or EDGE connections anywhere in Bangladesh will find browsing the web faster and easier by downloading Opera MiniTM. Grameenphone is the first mobile phone operator to introduce Opera MiniTM in Bangladesh, following the successful global launch of the browser in January 2006. Tunes & Tones Welcome Tunes Now you can make your friends listen to their favorite tunes every time they call you. Get Welcome Tunes on your GP Postpaid and Prepaid phone. Benefits: Play popular songs for as many friends as you like. Choose your song from the latest Bangla, Hindi and English hits, whacky sounds or pure instrumental and more. Record your own voice and play it for your friends. You can either set one common tune for all or customize a tune for individual callers. Tariff: Monthly Subscription Fee : Downloading Each Tune : IVR Charge (4000 Voice port) : SMS Charge (4000 SMS port) : BDT 2.00 per SMS
BDT
BDT BDT 4.00
per
30.00 15.00 minute
PROMOTIONAL STRATEGY OF GRAMEEN PHONE The business environment in telecommunication industry has become very competitive. The industry has reached to the maturity stage. Therefore the companies in this industry make the best way to communicate with the potential as well as existing customers.
As like others Grameen Phone also make the best use of the following communication mix: •
Advertising
•
Sales Promotion
•
Public Relation
•
Personal Selling
•
Direct Marketing
Advertising Grameen Phone uses advertising specially to promote its newly launched packages or offers. As the customers are using multiple connection therefore, Grameen Phone introduces new offers frequently to hold its existing customers.Grameen Phone mainly uses Television and Newspaper. But it also uses outdoors and internet. Newspapers Any day, if you hold a national news paper, you will find an advertisement of Grameen Phone. Almost all the national news paper are used as the vehicle to carry the advertisement. But some of the news paper which carry the ads for the maximum times are: •
Prothom Alo
•
Jugantor
•
Daily Star
•
The Independent
Television Commercials Television is equally important as mode of advertisement compared to newspaper. It is so because it can convey a message to a large number of people at a time. Grameen phone’s TVC are maninf formulated with the objective to remind the people about their existence and to promote their new packages or services. TVC are executed through the leading national satellite channels. Such like: •
Channel One
•
Channel I
•
E TV
•
Boishakhi etc
The style of the TVCs are musical, personality symbol and lifestyle for the Djuice. The TVC are created by experts of famous AD agencies. Bitopi Ad Agency works permanently for creating ads for Djuice. The theme of the ads are either created by the Ad firms or sometime by themselves. Grameen Phone also sponsors many livr or recorded programs such like Tritio Matra. OutdoorsAnother important mode of advertisement is outdoors. Outdoors take the part of billboards. The billboards are maximally found beside the highways and in the crowded areas. Sales Promotion Sales promotion of GP is mainly talk time based. It takes the form of the following types: Premium: Grameen Phone provide free talk time during the purchase of a connection. Contest : Grameen Phone arranges for many contest. One of the very famous of such is Djuice Drockstar. Events: Grameen Phone hosts many events like concerts at different cities all over Bangladesh. Sponsor: Grameen Phone Sponsors Bangladesh Cricket Board. It also sponsors many tournament regarding different games like Golf, Cricket etc. Patronage Reward: Grameen Phone provides Thank You Bonus for the regular use of Grameen Phone. Point of Purchase: Displays, posters, sign boards, danglers. oblars, buntings etc are some form of POP that are found in a large numbers of shops all over Bangladesh. This plays a very important role in positioning the brand. Public Relation Grameen Phone plans to build good relations with the company’s various publics by obtaining favorable publicity, building up good corporate image. It makes contracts with different NGOs and communities.
Its different activities and newly products are publicized. Some of the important tools by which GP builds its public relation are as follows: •
Written Materials: GP publishes annual reports at the end of each year for the interest of stakeholders. GP also publishes newsletters at the end of each month which are available for the postpaid subscribers and are also available at the Grameen Phone Centre.
•
Audiovisual Materials: GP employees use slide and sound programs and films when they are in any meeting or agreements with other companies.
•
Business cards used by the employees of GP, Logo, Printed stationeries etc are also used as important tools for Public relation.
•
Web site of GP is very well designed and are very convenient for the people to gather different information about GP.
Direct Marketing A large number of GP’s sales personnel are involved in making corporate sales in large organizations. GP is leading in corporate sales in Bangladesh. Direct marketing also help GP to gain lasting customer relationship with these organizations. CUSTOMER SERVICE OF WARID
During your communication experience with Warid, you will have questions that you want answers to and issues you want taken care off quickly and effectively! To cater to all your needs, Warid has the maximum number of Warid Sales & Customer Service Centers countrywide. Warid's Customer Service division functions on the premise of pleasing and satisfying valuable customers, resolving their problems and addressing their queries. Warid’s Contact Centre is equipped with the latest technology and its staff is trained to inform, educate and help customers in the best possible way. You can contact Warid’s state of the art Contact Center, 24 hours a day, 365 days a year, through the following means:
786
@
016 G.P.O. BOX 78600786 3016 +88 (02) 8951786 customerservice@waridtel.com.bd
W
www.waridtel.com.bd
Or you can just use your SIM Genie menu to get directly connected to the Contact Center by dialing “Helpline” from Help & Support menu. Furthermore, an extensive network of franchises, kiosks and mobile units ensure easy and convenient accessibility to a host of Warid’s products and services.
CUSTOMER SERVICE CENTERS OF WARID
Business Center Tajwar Center
Address Tajwar Center House#34 Road#19/A, Banani, Dhaka 1213
ASA Tower
ASA Tower (Ground 23/3 Khilji Road, Shyamoli Dhaka-1207
Novera Tower, Dhanmondi
Novera Square Road #2 House#5 Dhanmondi, Dhaka
Motijheel
64/1, Purana Paltan Motijheel Commercial Area, Dhaka 1000
Quaderi Chamber, Chittagong
Quaderi Chember, 37 Agrabad Commercial area, Chittagong Rahman Tower, House#A/2 Bangabir, Naiorpool Sylhet Irani Plaza, C-2, KDA Avenue, Khulna Dolphin Housing, Jaleshwaritola, Bogra 5800 Parents Plaza Alupotty, Ghoramara Boalia, Rajshahi
Rahman Tower, Sylhet Irani Plaza, Khulna Dolphin Housing, Bogra Parent's Plaza, Rajshahi
Floor)
FRANCHISE CENTERS OF WARID
Dhaka •
Dhaka
•
Chittagong
Sl #
•
Chittagong
•
Comilla Area
1.
Farmgate A
2.
Kazi Para
3.
Mirpur 01
4.
Tejgaon
5.
Shamoli
6. 7.
Kuril Hatirpool
8. 9.
Savar Bazar Savar EPZ
10.
Mirpur 11
11.
Gulshan
12. 13. 14.
Dhanmondi Kachukhet Farmgate B
15. 16. 17.
Sadarghat Shabujbag Badda
Rajshahi • Bogra
Sylhet
Khulna •
Sylhet Khulna
Franchise Location Dhaka 78, Airport Road, Tejkunipara, Tejgaon, Dhaka 1215 Darul Anam, 143, Senpara Parbata, Begum Rokeya Sharani, 1st Floor, Mirpur, Dhaka 1216 10; Darus Salam Road; Mirpur-1; Dhaka 12016 58, Shahid Tajuddin Ahmed Sharani, Goldeen Plaza, 1st Floor, Rasulbag, Mohakhali, Dhaka 1107/A Ring Road; Baitul Aman Housing Society; Shyamoli; Adabor; Dhaka - 1207 KA - 218/3 Kuril, Progoti Sharani; Dhaka - 1229 345/3, Sonargaon Road; Hatirpool; Dhaka 1205 B-110, Bazar Road; Savar - 1340 Hasan Apartment Gate, Beside Hasem Plaza, Savar EPZ, Savar, Dhaka House # 01, Road # 03, Block # A, Mirpur # 6, Mirpur, Dhaka Archies Gallery; 121, Gulshan Avenue; Gulshan, Dhaka - 1212 Shop # 35, Road # 2, Dhanmondi, Dhaka-1205 75, Ibrahimpur, Kachukhet, Dhaka. Centre Point Concord (Ground Floor), 14A & 31A Tejkunipara, Framgate, Dhaka-1215 43 Johnson Road, Sutrapur Dhaka - 1100 374/B, Khilgaon, Taltola, Dhaka - 1219 73/2, North Badda, Progoti Sharani, Dhaka 1212
18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28.
38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55.
Keranigonj
Shop # 4,5,6, Mona Trade City; Zinzira, Highway Road; Keraniganj, Dhaka Rampura 64/B, Malibagh Chowdhury Para, Malibagh, Dhaka - 1219 Motijheel 131, Motijheel C/A; Dhaka - 1000 Mogbazar House # 227 (New), 331 (Old) Outer Circular Road, Boro Mogbazar, Dhaka - 1217 Jatra Bari 33/1, Uttar Jatrabari, 1st floor, Dhaka-1204 Lalbag 37/7, azimpur Road, Dhaka-1205 New Market Subastu Arcade, New Elephant Road, Dhaka1205 Jurain 325 South Jatrabari, 1st floor, Dhaka-1204 Nawabpur 223/2A; Bangshal Road; Dhaka Paltan 50/F Inner Circular Road Uttara House-9, Road-12, Sector-6, Uttara Model Town Comilla Laksmipur Sadar Hazi Super Market, Bag Bari, Laxmipur (beside Pouroshova) Mohipal Jahan Complex, SSK Road, Feni Road Mohipal Brahmanbaria Sadar Ether telecom, TA road B.Baria. Chowmuhoni Star Plaza, Feniroad, Chowmuhoni Chandpur Sadar Shafi Motors; Kalibari Morr; Stadium; Chandpur Chawk Bazar Hazi Saffar Ali Plaza, Kaporia Patti, Sati Potti, Chawk Bazar, Comilla Race Course Rashid Steel House, Race Course, Comilla Bishwa Raod Upazilla Krishi Office, Poduar Bazar, Bishaw Road, Comilla. Feni Sadar Rajia Mahal Stadium Road, Sadar, Feni Chittagong Alankar Abdur rahim tower, AK Khan Morr, Alankor Baddar Hat / 158 CDA Avenue, Mohammadpur Muradpur Muradpur Mohora Mohora Railgate, Kamal Bazar, Mohora Wasa Shah Puri Tower,M.M. Ali Road,Gr. Fl. Near Ispahani Mour, Chittagong 4000 Agrabad Shakoza Plaza, Gr. Fl, Amir Hossain Dubash Rd, Chittgaong Halishahar House # 1; Road # 1; Block # L; Agrabad Access Road; Boropool, Chittagong CEPZ Bandartila, Opposite Sailors Colony, Near EPZ, South Halishahr, Chittagong Chomohoni/Badamtoli 232, Sk. Mujib Road, Chittagong 4100, GEC Hotel Pavalion Bldg, CDA Avenue, GEC, Chittagong.
56.
Lal Dighi
57.
Kazir Dewri
58. 59.
New Market Laldighi/Takpara
60.
Kolatoli/Jhautola
61. 62. 63.
Bandar Bazar Habiganj Patantula/Sheik Ghat
64. 65.
Sunamganj Moulvibazar
66. 67. 68.
Uposhshor Chowhatta Point Srimangal
69.
Dora Tana More
70.
Palbari More
71.
Boyra
72.
Newmarket
73.
Daulatpur
74. 75.
Shib Bari Ferighat
76. 77.
Rupsha Magura Sadar
78. 79. 80. 81. 82.
Barisal Sadar Road DB Road Jhalkathi Bagerhat Pirojpur
Momin Road, Andarkilla,Beside City Corporation, Chittagong Fourm Center, Ground Floor, 23 MM Ali Road, Chittaging Hotel Miska, Gr. Fl. Station Rd, Chittagong Bay Shopping and Food Galary, Kalur Dokan, Takpara, Tarabaniar Chora, Main Road Cox's Bazar Kodak, Hotel Holiday; Jhawtola, Main Road; Cox's Bazar Sylhet Osmani & sons, jail road, Zinda bazar, Sylhet Tanni electronics, Post office road, Habiganj. Patantula point, sunamgonj Road. Sylhet. (Beside Public Bank) One Palace Market, Station Road,Sunamgonj Dhaka Sylhet Road, Kushumbag area, (Beside patakhury shop), Moulvibazar Uposhar, Mendhibagh. Chowhatta, Sylhet Afzal Plaza, Moulvibazar Road, Srimangal Khulna Chowrasta Morr; Opposite of Singer Showroom; Jessore Zahurul Huq Market; Murtir Morr; Palbari, Jessore Shahnaz Complex, Boyra Bazar Bus Stand, Khulna Plot # 11, Alek Mansion, besides New Market, KDA avenue, khulna 780, Khan-A-Sabur Road; Doulatpur Bus Stand; Pabla, Khulna City Trade Centre, 75 KDA avenue, Khulna 1/4, KCC market;(besides Meena Bazar), Khan a Sabur Road, Khulna 97 Khan Jahan Ali Road, Khulna Vital Medical Services; East Side of Sadar Hospital; Opposite of Technical School & College; Magura S.S. Tower, 109, Sadar Road, Barisal Stall No. 1; East Police Line Road; Barisal - 8200 16, Moha Monpari, Jhalokathi 122 Khanjahan Ali Road, Bagerhat Shatabdi Bhaban, Parer Hat Road, Pirojpur Bogra
83.
Greater Road
84.
Shaheb bazar
85.
Laxmipur
86. 87.
Jhawtola Sherpur Road
88. 89.
SS Road Sirajgonj Natore
90.
Naogaon
Holding # 14, Osman Super Market (East side of City Bhaban), Ward # 13, Greater road, Rajshahi RAK Business; Monichottor; Shaheb Bazar; Rajshahi RAK Bangladesh, Mehedi Plaza, Laxmipur More, Laxmipur, Rajshahi Tinpotti Morr; BoroGola; Bogra Amicus Center, Mofiz Paglar More, Sherpur Road, Bogra J.K. Electronics, S.S. Road; Sirajganj Al Amin Enterprise, Half Rasta Station Road Natore Gaza Society Market, Main Road, Naogaon
SELF- SERVICES OF WARID
Changing the ownership of connection: Description: Change of ownership refers to the transfer of contract/connection in somebody else's favor. As per regulatory requirements of BTRC‚ ownership is necessarily required to be in name of the individual/company using the connection. Process: In order to get the ownership of your number transferred‚ a visit to Warid’s nearest Business Centre is required to be paid by both parties (existing and new owner) along with the following documents for postpaid and prepaid ownership change respectively: Postpaid Ownership Change Original ID of both parties Address verification document of the new owner
Prepaid Ownership Change Original ID of both parties
If a customer finds difficulty in understanding what required, then he/she is required to contact Customer Service Center by dialing 786. At the business centre‚ following processes will be followed: • •
In case of postpaid number‚ existing owner needs to clear the payable amount‚ if any. After looking at the original ID of both parties‚ NOC (No Objection Certificate) of
• •
ownership change will be signed by both parties. RF (Registration Form) will be filled and signed by the new owner. New Owner has to fill up a Change of Ownership Form
Note: If the customer, who is giving away the ownership in other’s name, has IR connectivity, the new owner will require coming after 10 days, in order to activate IR connectivity again. Cost: Change of ownership is free of cost. Activating/ deactivating GPRS and MMS A customer’s Warid SIM card is already activated with “Pay as you Go” Package of GPRS. MMS activation/deactivation option is available in the SIM Genie menu. Process: Following process is required to be followed in order to get MMS activated: MMS Activation Process • • • • •
Go to "SIM Genie menu" Select Self Service Select GPRS Select “Subscribe” You will get a message confirming the active status.
Activating/deactivating the daily alert service Description: Any customer can activate/deactivate daily alert service using his/her handset‚ once he/she inserts Warid SIM in it. Following daily alert service options are available in the SIM Genie menu: • • • • • • •
Breaking News Jokes Horoscope Ayat Hadith Prayers’ Time Weather Forecast
Process: Following process is required to be followed in order to get daily alert service(s) activated:
Daily Alert Service Activation Process • • • • •
Go to "SIM Genie menu" Select My Stuff Select My Alerts You will be provided with aforementioned alert options which can be selected according to your choice Select “Activate”
Daily Alert Service Deactivation Process • • • • •
Go to "SIM Genie menu" Select "My stuff" Select "My alerts" Select the already subscribed alert (e.g. Weather Forecast) Select "Deactivate"
If you find difficulty in this process, please contact Customer Service Center by dialing 786. Cost: Sending request through SIM Genie Menu for activation/ deactivation, will be charged as per "Non Premium SMS based" charges. A monthly rent of Tk. 10 will be charged on any alert service selected for the month. Benefit: Using your mobile‚ you can get your desired updates and alerts on daily basis. FNF service and the procedure for adding the numbers Description: FNF refers to Friends n' Family numbers. Depending on your tariff plan‚ you can add given Warid subscriber numbers in your FNF list. On calling such numbers‚ discounted airtime will be charged as per your tariff plan. Process: The process for FNF addition is as follows: Step: 1 Go to "SIM Genie Menu" option in the mobile messages Step: 2 Select "Self Step: 3 Select "Friends n Step: 4 Select "Add a Step: 5 Enter your desired FNF Member’s Step: 6 Press "Send" Step: 7 Shortly, you will receive an SMS regarding confirmation.
option. Service" Family". number" number. button.
If you find difficulty in this process, please contact Customer Service Center by dialing 786. Process for deleting / replacing an FNF number: In order to delete / replace an FNF number, please follow the first 3 steps, and then select "Delete a Number" / "Replace a Number". For deletion, then enter the number you want to delete from your FNF list. (For replacing an FNF number with a new number, you have to do one more step; you have to enter the new number.) Then press the "Send" button. Soon you will receive an SMS regarding confirmation. Important Points: Please note that the FNF numbers once added, can only be deleted after 7 days. Replacing an FNF will cost TK. 10 in addation to sending request from STK menu. FnF Replacement can be done in any point of time. Cost: Sending request through SIM Genie Menu for activation/ deactivation/ replacement, will be charged as per "Non Premium SMS based" charges. Benefit: You can enjoy discounted airtime as per your tariff plan‚ while calling your FNF numbers. Getting detailed bills against number Description: This option is available for postpaid customers only. Being a postpaid customer‚ you can get your outgoing as well as incoming call details on-demand as well as on monthly subscription basis. "Monthly-subscription" based billing: Process 1: You may also activate/deactivate detailed bill in your monthly billing statement, through placing request by SIM Genie menu. You can request any of the billing categories as follows: • • • •
Detailed - In order to get detailed billing information, incoming as well as outgoing Outgoing only - In order to get outgoing billing information only Deactivate - In order to deactivate monthly subscription of detailed billing Status - In order to know whether you are subscribed / unsubscribed to itemized billing
Please go through the simple steps mentioned below:
• • • • •
Go to "SIM Genie menu" Go to "Self Service" Go to "Itemized Billing" Select any of the above billing categories as mentioned above. Soon you will receive an SMS regarding your request.
If you request for "detailed billing", you will get to know all the incoming and outgoing call details of the month inside the monthly bill statement. If you find difficulty in this process, please contact Customer Service Center by dialing 786. "On-demand" based billing: In order to get it "on-demand" basis, please contact to Customer Service Center. Either call 786 or pay a visit to your nearest business center to get detailed billing information on demand. Cost: Outgoing & Incoming Call Details Charges: Tk. 100 per month call details (excluding VAT)
Only Outgoing Call Details Charges: Tk. 50 per month call details (excluding VAT)
Benefits: You can get your call details on demand. If you don't wish to receive call details through postal mail‚ you can view your call details free of cost on our website. Getting the number of your choice This service will be available soon. Description: You can get number of your choice if your chosen number is not issued to any other customer. Process: You can send your request directly through SIM Genie menu. All you have to do is send a request from your SIM Genie menu, and then if your desired Warid number is not issued by anyone, you can pay a visit to any business center and change your existing Warid number as per your chosen Warid number by submitting the following documents. • •
ID Billing address verification document e.g. any latest utility bill copy etc.
Alternative to placing request from your Waird SIM Genie menu, you may directly pay a visit to your nearby business centre to find out the availability of your desired number. If the number is available and not issued to anyone‚ just submit the documents as mentioned above
and get your desired number. How to place request from SIM Genie menu: In order to place a request from your SIM Genie munu, just follow the simple steps below: • • • • •
Go to "SIM Genie menu". Go to "Self Service" Go to "Change Mobile Number" Enter your desired Number and press "send" button. Soon you will receive an SMS regarding the availability of your desired number.
If your chosen number is not issued yet, you may go and collect it from any business center. Please be early in that occasion so that somebody else doesn’t take it before you do. Benefits: Our flexible and friendly services enable our prospects to get numbers of their choice. Availing the direct debit facility Description: Direct debit facility enables our customers to pay their monthly bill. This offer is valid for postpaid customers only. Monthly bill is charged to customer's credit card which he/she can see in monthly credit card statement. Process: •
•
Fill out a form available at any Warid Business Center and get the Direct/Auto Debit payment facility for your bank account (local currency and foreign currency account) from your designated bank(s) (Prime Bank Limited, Eastern Bank Limited, Islami Bank Bangladesh Limited). The facility can be exercised with Credit card (Standard Chartered Visa/Master card) as well.
Cost: Availing direct debit facility is absolutely free. Benefits: You need not to stand and wait in queues to pay your monthly postpaid bill. Instead‚ bill will be charged to your monthly credit card statement. Complaining against a Warid number making obnoxious call on number Description: If you receive unwanted missed calls‚ obnoxious calls or SMS‚ you can get a complaint registered against such numbers you are receiving the aforementioned call/SMS from.
Process: In order to report the obnoxious calls/SMS‚ please follow either of the following two processes: By Visiting Nearest Business Centre Please submit the following documents: • A written complaint mentioning your number and the number you are complaining against. •
By calling on 786 You may call on our customer care number and the representative will process the request accordingly.
Copy of your ID
Note: In case of complaining about obnoxious SMS or unwanted missed calls‚ a visit to our nearest Business Centre is required to be paid since the Business Centre staff will verify obnoxious SMS or unwanted missed calls from your handset. Cost: Registering complaint about obnoxious calls/SMS is absolutely free. Benefits: Our obnoxious caller policy ensures that our customers keep enjoying services without any unwanted interruptions and interferences. Knowing the updated status of the free minutes against the used number Description: Our postpaid customers using tariff plan other than SILVER are given free outgoing minutes. You can get details of free minutes available and used. Process: The details of free outgoing minutes are now available to customers via SMS through the following process: • • • • • • • •
Go to “SIM Genie Menu” Select “My stuff” Select “My Warid Account” Select “Billing Information” You will receive a text on your mobile screen: “Billing information is available for post paid connections only” Press “Send” button. Press “Free Minutes” Shortly, you will receive an SMS regarding free minutes.
If you find difficulty in this process, please contact Customer Service Center by dialing 786.
Cost: Sending request through SIM Genie Menu for checking free minute status will be charged as per "Non Premium SMS based" charges. Benefits: Keeping our core values of simplicity and user friendliness‚ we ensure that our valued customers receive instant details of the free outgoing minutes available to them. Downloading ring tones on handset Description: We make ring tones of popular as well as latest songs available in polyphonic‚ monophonic and true formats for convenience of our customers. Criterion: In order to download any ring tone of “polyphonic tone” / “true tune” category, you have to be an active GPRS subscriber, whereas monophonic tones can be downloaded without activating GPRS. Please check your handset compatibility before you try to download ring tone. Process: • • • • • • • •
Go to “SIM Genie Menu” Select “Entertainment” Select “Ring Tones” Select your desired subcategory that your handset supports. (for example, True tune) Select your handset name from the list (If your phone name is not listed, press “Others”) If your number is already listed, enter “Model number / name”. For “Others”, enter “Handset Name” and press “send” button and then enter “Model number / name” Enter code for your desired ring tone and press send button Soon you will receive your chosen ring tone.
If you find difficulty in this process, please contact Customer Service Center by dialing 786. Cost: True tone Polyphonic tone Monophonic tone
10 Tk./ successful Download 8 Tk./ successful Download 5 Tk./ successful Download
Since ring tone is one of the SIM Genie menu options‚ in addition to above charges, sending request through SIM Genie Menu will be charged as per "Non Premium SMS based" charges.
Benefit: You can download ring tones of your desired songs in your desired format only by sending SMS. Converting to “Prepaid number to Postpaid” / “Postpaid number to Prepaid” This service will be available soon. Description: Prepaid number can be converted into postpaid whenever you wish to do so. In the same way, any postpaid number can be converted to prepaid number if you wish. Moreover, you can also migrate from any prepaid to another prepaid package. Similarly, migration can be placed from any postpaid to another postpaid package. Process: Migration from “Post to Pre”, “Post to Post”, “Pre to Pre” package: In order to migrate from postpaid to prepaid package, postpaid to postpaid package, one prepaid to another prepaid package requires the following process: • • • •
• •
• •
Go to “SIM Genie Menu” Select “Self Service” Select “Tariff Change” You will find the following subcategories o Current Package query (Notices tariff rate of your current package) o Post to Pre o Pre to Post* o Post to Post o Pre to Pre Select any of the subcategories* above Now you will get two subcategories. o Tariff Details (Notices tariff rate of your chosen package ) o Convert Now If you like to migrate for sure, then press “Send” button on “Convert Now”, or if you just like to know the tariff of other package, press “Send” button on “Tariff Details” If you have selected “Convert Now”, you will soon receive an SMS regarding confirmation of your migration, and if you have selected “Tariff details”, you will receive an SMS regarding tariff details of your chosen package.
If you find difficulty in this process, please contact Customer Service Center by dialing 786. *Migration from “Prepaid to Postpaid” package: Note: In order to migrate form any Prepaid package to Postpaid package, it’s not enough just to send a request from SIM Genie Menu. Beside the request from SIM Genie, you have to pay a visit to any of our Business Centers. However, you may directly visit to the nearest Warid Business Center along with the following documents is required to be paid:
• • •
Copy of ID Copies of any last three months utility bills (e.g. electricity bill payments) for address verification purposes Original SIM
If you find difficulty in understanding what required, please contact Customer Service Center by dialing 786. Registering on the website Description: You can get registered to our website where your mobile number is accepted as your login while you can set your password as per your wish. Process: You can register at our website by follow the process mentioned below: • • • • •
• • • • •
First you need to go to home page of this web site. In the login section, you will find “Create Profile? Click here” Click on “Click Here”. Please enter your phone number and click “Submit” button. You will receive an SMS in your handset, regarding Activation Code. Please enter the “Activation” code and set your desired password.* (While entering activation code, please remember to put Capital letter/ Short letter as per written in the SMS) Click on “Submit” button. In successful registration, you will be greeted by us and you will be asked to fill up a form of secret Question & Answer. Please set your secret question and set corresponding answer.* After completion of the procedure, please log out and enter your phone number as username and your given password while registration. Now you will find yourself as being one of our proud members of web-portal.
*Note: Please remember your password and secret answer for your future use. In case you forget your password, in order to get access to the portal, you have to click on "Forgot your password" under "Log in" section, and answer your selected question. Then an autogenerated password will be sent to you, either as an SMS in your corresponding mobile number, or as an e-mail in your mailbox - according to your preference set before. Cost: Registration to our website is absolutely free. Benefits:
By registering to our website‚ you can enjoy a number of benefits; some of which are: • • • • • •
Free call details Free billing history Free address book Free browsing to the songs of caller tunes. Free SMS sending through website. (applicable for on-net only) Managing updates of your profile
•
Live help from Customer Service.
GET CONNECTED TO WARID
Superior quality, extensive coverage & unmatched features! Experience incomparable voice quality, connectivity and services ranging from online billing to entertainment and games. To get a Warid connection, you will be required to: • • • •
Fill out a Registration Form (RF) with your details Photocopy of your ID Card or Passport Security Deposit / Refundable deposit required only for a Postpaid connection Basic Connection Charges (inclusive of Govt. taxes) Connections are available at our business centers, franchises and selected retail outlets of our Affinity partners like Bank Al-Falah.
So get connected today and join the Warid Family for unmatched entertainment and services throughout the globe!
ZAHI POSTPAID
Zahi is our postpaid offering, with revolutionary features that will suit both your corporate and personal lifestyle, and ensure that you always have that all important edge in everything you do!
So go Zahi today and get ready to experience a world of connectivity like you have never experienced before!
Making & Receiving Calls
With your Zahi postpaid package plan, you can now make: • •
ALL Local Calls (land line or any mobile). ALL Long Distance Calls Nationwide (land line or any mobile). allowing you to use our unique postpaid tariff schemes made to cater to your needs.
For a Zahi postpaid connection, you will be required to submit: • • •
A signed Registration Form (RF). A copy of your passport or driving license or any other id. Two passport size photographs.
Your connection will be activated once you have submitted the registration form along with those supporting documents. To avail International Dialing or International Roaming access on your postpaid connection, certain documentation is required along with additional security deposit. Please visit our nearest Warid Sales & Customer Service Center to subscribe to these access services
Zahi - Tariff Plan
» Zahi 50 » Zahi 125 » Zahi 300
Connection price for the packages: Package Package Type Zahi 50 Postpaid Zahi 125 Postpaid Zahi 300 Postpaid
Package Price (TK) 750 1000 1250
Monthly Fee & Others Monthly Fee (in Tk) Free monthly benefits Minutes, any network SMS, any mobile network GPRS/EDGE Usage (in MB) MMS (warid-warid, pear-to pear) (in number) Other features Pulse Number of FnF (any mobile network) Credit Limit (in Tk.)
Zahi 50 100
Zahi 125 250
Zahi 300 500
50 min 50 2 5
125 min 125 5 10
300 min 200 10 20
10 sec 10
5 sec 15
1 sec 20
600
850
1100
Note: • • • •
In case of BTTB local and NWD calls, free minutes is applicable for Warid airtime components only Free minutes are not applicable for ISD calls Free minutes will be applicable to 'Warid airtime' in EISD calls Bundle fee will be prorated on daily basis.
Tariff of the revised packages Voice Calls On-Net (Warid to Warid) (in Tk. /Per Off-Net (Warid to other Mobile Minute ) operator) On-Net-FnF (Warid to Warid) Off-Net-FnF (Warid to other Mobile operator) Off-Net BTTB (Local/NWD/ISD/EISD) BTTB Incoming Calls SMS On-Net (Warid to Warid) (Tk. /Per Off-Net (Warid to other Mobile SMS) operator) On-Net-FnF (Warid to Warid)
Zahi 50 0.80 1.50
Zahi 125 0.75 1.45
Zahi 300 0.70 1.40
0.60 1.20
0.60 1.20
0.60 1.20
0.80 + BTTB 0.75 + BTTB 0.70 + BTTB charges charges charges Free 0.50 0.75 0.30
Off-Net-FnF (Warid to other 0.60 Mobile operator) International SMS 2.50 Please Note: • • • • • •
All incoming calls are free of charges All charges are exclusive of 15% VAT. For BTTB Charges, BTTB time band and pulse will be applicable. Helpline (786) is free for Postpaid customers. National wide access available on all postpaid packages. For ISD facility on postpaid connection, additional deposit is required for Zahi 50, Zahi 125.
•
All postpaid packages include BTTB incoming and outgoing facilities.
Zahi Features
Once your postpaid account is all set up it's time for you can start talking! Warid provides you with Basic Services which are immediately available for use as soon as you start using your Warid connection. ZEM PREPAID SMS (Short Messaging Service)
SMS is fun, convenient and a private way to communicate with someone without actually talking to them. Go to “Messages” from your handset menu and select “New Message” and start typing and send it to your desired number. Be as creative and as personal as you want while text messaging your friends and family! Want an Amazing Prepaid Connection? ZEM is our prepaid International SMSoffering, a convenient and affordable package with a variety of Value added services to ensure that your communication is fun, exciting and colorful! So start Zemming today and get ready to experience a world of connectivity like you have never experienced before! Be connected beyond borders! Send SMS to other parts of the world! Warid international SMS allows you to send and receive SMSs to/and from hundreds of countries. Just type the message and send it to your desired international number. Please do not forget to enter the international access code 00 (or +) along with the country code followed by the desired mobile number.
Caller Line Identification (CLI)
See the name and number of the person calling you on your handset screen - know your caller without picking up the phone!
Call Waiting/Call Hold
Don’t miss out on second calls when you are talking on your first! With call waiting/call hold, handle a second incoming call (or make an outgoing call) while already on the phone with someone else! To start using it, go to the “Settings” menu in your handset, select “Call Settings”, and then “Call Waiting” option. Now, select “Activate”. You are now all set to go!
Conference Call
Want to talk to more than one of your friends at the same time? Our conference call feature allows you to be connected to up to 5 persons simultaneously!
Call Divert
Zem Features
Caller Line Identification (CLI) See the name and number of the person calling you handset screen – know your caller without picking up the phone.
Conference Call Want to talk to more than one of your friends at the same time? Our conference call feature allows you to be connected to up to 5 persons simultaneously.
Call Waiting/Call Hold Don’t miss out on second calls when you are talking on your first! With call waiting/call hold, handle a second incoming call (or make an outgoing call) while already on the phone with someone else. To start using it go to the “settings” menu in your handset, select “Call settings”, and then “Call Waiting” option. Now, select activate. You are now set to go!
Call Divert
In case you are busy in a meeting, or traveling outside of coverage, divert your calls to another number or your voicemail, where messages for you can be left. To start using it, go to handset “settings” menu, then select “Call Settings” menu. Now, go to “Call Divert” option and select your desired preference. As a last step, enter the number you want your calls to be diverted to.
Short Messaging Services (SMS)
SMS is fun, convenient and a private way to communicate with someone without actually talking to them. Be as creative and as personal as you want while text messaging your friends and family! Go to “Message” from your handset menu, select “New Message”, start typing and send it to
your desired number.
International SMS
Be connected beyond borders! Send SMS to other parts of the world! Warid International SMS allows you to send and receive SMSs to/and from hundreds of countries. Just type the message and send it to your desired international number. Please do not forget to enter the international access code (or +) along with the country code followed by the desired mobile number.
Zem - Tariff Plan
» Zem prepaid
» Zem 1 second » Zem 24 hrs » Zem FnF
Connection Price Free Airtime Package Pulse Detail Number of FnF (any mobile network) Voice Calls On-Net (Warid to Warid) Per Minute Off-Net (Warid to other Mobile operator) On-Net-FnF (Warid to Warid) Off-Net-FnF (Warid to other Mobile operator) Off-Net BTTB (Local/NWD/ISD)
SMS
•
BTTB Incoming Calls On-Net (Warid to Warid) Off-Net (Warid to other Mobile operator) On-Net-FnF (Warid to Warid) Off-Net-FnF (Warid to other Mobile operator) International SMS
TK. 75 TK. 50 1 sec 5 2 Paisa /1 sec 3 Paisa /1 sec TK. 0.70 /min TK. 1.40 /min TK. 1.20 /min + BTTB charges Free TK. 0.50 TK. 0.75 TK. 0.30 TK. 0.60 TK. 2.50
Features and Conditions
Package
Pulse
60 sec
Detail Voice Calls Per Minute
Number of FnF (any mobile network) On-Net (Warid to Warid) Off-Net (Warid to other Mobile operator) On-Net-FnF (Warid to Warid) Off-Net-FnF (Warid to other Mobile operator) Off-Net BTTB (Local/NWD/ISD)
BTTB Incoming Calls SMS On-Net (Warid to Warid) Off-Net (Warid to other Mobile operator) On-Net-FnF (Warid to Warid) Off-Net-FnF (Warid to other Mobile operator) International SMS • Features and Conditions
5 0.80 Paisa /min Tk. 1.50 /min TK. 0.60 /min TK. 1.20 /min TK. 0.80 /min + BTTB charges Free TK. 0.50 TK. 0.75 TK. 0.30 TK. 0.60 TK. 2.50
Package Detail
Pulse Number of FnF (any mobile network)
30 sec 5
Voice Calls Per Minute
On-Net (Warid to Warid) Off-Net (Warid to other Mobile operator) On-Net-FnF (Warid to Warid) Off-Net-FnF (Warid to other Mobile operator) Off-Net BTTB (Local/NWD/ISD)
Tk. 1.20 /min Tk. 1.80 /min TK. 0.50 /min TK. 1.00 /min
SMS
BTTB Incoming Calls On-Net (Warid to Warid) Off-Net (Warid to other Mobile operator) On-Net-FnF (Warid to Warid) Off-Net-FnF (Warid to other Mobile operator) International SMS
TK. 1.20 /min + BTTB charges Free TK. 0.50 TK. 0.75 TK. 0.25 TK. 0.45 TK. 2.50
Features and Conditions • • •
New Zem prepaid connections are available at Tk. 75 on Zem 1 second package by default. Connection price includes Tk. 50 free talk time. Welcome talk time is valid for 30 days upon activation. Depending upon your choice, you can convert to any of the packages announced
• • • •
today. Simply go to WARID SIM Menu and choose WARID SIM Menu > Self Service > Tariff Change >Pre to Pre > Prepaid 1 (for Zem 24 hours) or Prepaid 2 (for Zem second) or Prepaid 3 (for Zem FnF)> Convert Now Old Zem prepaid customers can also convert to any of the new packages easily through WARID SIM Menu in the same way as mentioned above Conversion from old Zem package to any of the packages offered here is free of charge, but Tk. 5.75 will be charged for switching between the 3 new packages Reverse conversion to old Zem prepaid package is not possible Standard charges, taxes and conditions apply
Please Note: • • • • • •
All incoming calls are free of charges. All charges are exclusive of 15% VAT. For BTTB Charges, BTTB time band and pulse will be applicable. Helpline (786) charges @ TK. 0.50 from Prepaid customers. Prepaid connection comes with ISD facility. All prepaid packages include BTTB incoming and outgoing facilities.
Zem
Package Detail Voice Calls Per Minute
Pulse Number of FnF (any mobile network) On-Net (Warid to Warid) Off-Net (Warid to other Mobile operator) On-Net-FnF (Warid to Warid) Off-Net-FnF (Warid to other Mobile operator) Off-Net BTTB (Local/NWD/ISD)
SMS
BTTB Incoming Calls On-Net (Warid to Warid) Off-Net (Warid to other Mobile operator) On-Net-FnF (Warid to Warid) Off-Net-FnF (Warid to other Mobile operator) International SMS
15 sec 5 25 Paisa /15 sec (Now 24 hours) TK. 1.85 /min TK. 0.70 /min TK. 1.40 /min TK. 1.00 /min + BTTB charges Free TK. 0.75 TK. 1.50 TK. 0.30 TK. 0.60 TK. 2.50
Please Note: • • • • •
All incoming calls are free of charges. All charges are exclusive of 15% VAT. For BTTB Charges, BTTB time band and pulse will be applicable. Helpline (786) charges @ TK. 0.50 from Prepaid Prepaid connection comes with ISD facility.
•
All prepaid packages include BTTB incoming and outgoing facilities.
Where to Buy
Visit any designated Warid reseller or outlet where you can buy Zem prepaid and Zahi postpaid connections and a host of our other products and services. You can also purchase Warid connections from our Warid Sales and Customer Service Centers, which are spread out across several different locations of Bangladesh. Furthermore, an extensive network of franchises, kiosks and mobile units ensure easy and convenient accessibility to Warid’s products and services. A district-wise list of purchase points has been placed below.
As the world keeps getting smaller and smaller, we know that your communication is no longer Warid Roamers confined between the boundaries of your own home. On some days, you may find yourself traveling in the streets of Malaysia or Thailand enjoying the sights and sounds of the city while on the next day you may find yourself in a conference room in Globe Roam London or Singapore. …….Take your Warid phone around the world For whatever reason, you are traveling outside your country, we understand your need to stay connected with your family, friends and colleagues back home. Warid’s Globe Roam facilities provide you with the freedom of using your existing Warid number when you travel outside Bangladesh. To seamlessly carry your words across boundaries, Warid offers you International Roaming Services as : The roaming countries that are covered under our International Roaming (IR) network, you can use of your existing Warid phone to avail all Voice, SMS, GPRS and other VAS facilities with the • Globe Roam foreign operators. • IR SMSrequirements for Globe Roam Subscription
Globe Roam of International Roaming (IR) Services can be availed by the subscribers who meet the following: Eligibility Conditions: • • • •
Postpaid Warid Connection with ISD facility International Credit Card (own name) / RFCD Account / FC Account Valid International Passport Security Deposit of BDT 10,000 (Refundable)
To subscribe the Globe Roam services, you also need to submit certain documents to Warid as follows: Required Documents • • •
Duly filled subscription form ** Photocopy of valid International Passport (first 7 pages) Photocopy of valid International Credit Card / RFCD Account / FC Account
** In order to download the Subscription form, click here (208 KB) How to select network while abroad ? After reaching to the foreign country, you have to get connected to a foreign operator’s network to make use of Globe Roam services. You can do this in two ways: •
Automatic Network Selection: o o o
•
Go to the “Network Selection” menu in your handset Select “Automatic” The strongest Network will be selected automatically for your use.
Manual Network Selection:
o o o
Select “Manual” or “Search” All available networks will be displayed Select your desired network.
Disclaimer: Availability of roaming services( Voice, SMS,GPRS & VAS) in a particular destination would depend on Warid-foreign operator roaming tie-up status. Hence you need to check with your nearest Warid customer Care Center for detailed information on available services and tariff structure for the particular destination IR Partners •
For detailed Globe Roam Tariff, you are kindly requested to visit any of your conveniently located Customer Sales & Service centers OR you may: • •
Dial 786 (from your Warid number in Bangladesh) Dial +88 016 7860 0786 (from any where any number)
•
Email : ircare@waridtel.com.bd
SMS Roaming
Stay in touch via SMS only when traveling abroad We know that frequent flyers like yourself want to immediately contact your loved ones back home when you land in a foreign country, to let them know your flight was fine! To ensure that you have a quick, convenient & affordable way to drop a line back home, Warid offers you IR SMS. IR SMS allows you to stay in touch with your contacts and loved ones via SMS only when you roam around the world. This service gives you the option to receive and send SMS using your Warid number when you are abroad, without having to activate voice and other regular VAS services. How to activate IR SMS?
IR SMS service can be activated from your handset using the SIM Genie menu:
Please note •
• •
Before activating IR SMS from your SIM Genie menu, you need to meet certain eligibility conditions and submit a few documents to Warid. (Please see the subscription requirements for IR SMS services.) All incoming and outgoing voice calls will be barred after activating IR SMS therefore please activate IR SMS just before leaving Bangladesh. To reactivate your voice call facilities after coming back to Bangladesh, you need to
• • •
‘Deactivate’ inside the ‘Intl.Roam SMS’ menu) Standard SMS charge is applicable for activation/deactivating SMS Roaming. VAT applicable. Conditions applied.
Subscription requirements for IR SMS Please find the following updated International Roaming partners list of Warid Bangladesh. IR SMS of International Roaming (IR) Services can be availed by the subscribers who meet the following: Sl. Country Operator Network Code Eligibility Conditions: 1 Armenia Vivacell 283 05 • Postpaid Warid Connection with ISD facility • International Credit Card (own name) / RFCD Account / FC Account Valid International Passport 2 • Azerbaijan Azercell 400 01 • Security Deposit of BDT 1,000 (Refundable) 3To subscribe the IR SMS service, Azerfon 400 04 to Warid as follows: you also need to submit certain documents Required Documents 4 Bahrain MTC - Vodafone 426 02 • Duly filled subscription form ** • Photocopy of valid International Passport (first 7 pages) • Photocopy of valid International Credit Card / RFCD Account / FC Account 5 Bulgaria BTC (Vivatel) 284 03 For detailed IR SMS Tariff, you are kindly requested to visit any of your conveniently located Customer Sales & Service centers OR you may: 6 Cyprus CYTA 280 01 • Dial 786 (from your Warid number in Bangladesh) • Dial +88 016 7860 0786 (from anywhere any number) 7
Egypt Etisalat Misr Email : ircare@waridtel.com.bd
602 03
8
Gabon
Libertis
628 01
9
Ghana
One Touch
620 02
10
Guyana
Digicel
738 01
11
India
BSNL
404 74
12
Hutch - Delhi
404 11
13
Hutch - Mumbai
404 20
14
Hutch-Kolkata
404 30
•
Inbound Roamers
Not from around here? We know where you are from and we don't want you to get home sick! The Warid network makes all foreign subscribers feel right at home with its string of services as allowed by their particular home network.
General Information
Network Selection: 470 07 / BGD 07 • • • •
Go to Network Selection menu of your handset. Select "Manual" or "Search". All available networks will be displayed. Select BGD 07/ 470 07
Foreign subscribers would be able to use Warid's network in accordance with the services allowed by their home network. For tariffs please consult your network provider. Foreign subscribers can use the following mediums to contact with us. • •
For helpline support, dial 786 (from Warid Network) For helpline support, dial +88 016 7860 0786 (from anywhere any number)
Direct Dialing Codes •
Email : ircare@waridtel.com.bd
•
Mobile Operators
S. No.
Mobile Operator
Operator Code
Subscriber Number (SN)
1
Warid
16
ABCDEFGH
2
Citycell
11
ABCDEFGH
3
Teletalk
15
ABCDEFGH
4
Grameen Phone
17
ABCDEFGH
5
AKTEL
18
ABCDEFGH
6
Banglalink
19
ABCDEFGH
VALUE-ADDED SERVICES
Warid welcomes you to its world of Value Added Services! We know that communication is all about being heard, being expressive and making your world more creative. Thus, all our packages offer a vast range of services and contents - all put there to make your communication experience: Much Easier: Our basic voice services like Call Waiting, Call Divert, Conference Call, and Voicemail better manage your calls and keep you connected! More Fun: Be creative, stylish and hip by using our Caller Tunes to greet or surprise your friends and family, colleagues, or loved ones by setting songs, funny messages or sounds for them. Show them how different and creative you are! More Clued-up: Get Surf Now! Be connected to the internet wherever you are. Surf anything you like, check your e-mails, swap MMS contents with your buddies or others. And best part is you donâ&#x20AC;&#x2122;t have to go
anywhere to activate any of these! It’s there for you as soon as you switch on your Warid SIM. And more personal: Personalize your phone by downloading wallpapers, ringtones, logos, games and many more contents of your choice from SIM Genie menu – The World of Infotainment at the palm of your hands!
Basic Services
To better manage your calls, Warid provides you with Basic services which are immediately available for use as soon as you start using your Warid connection. The Basic Services are as follows: • • • •
Caller Line Identification Call Waiting / Call Holding Conference Call Call Divert
To get further details on each of the basic services, please choose and click from the given list SMS (Short Messaging Service) provided on the left side of this page.
SMS is fun, convenient and a private way to communicate with someone without actually talking to them. Be as creative and as personal as you want while text messaging your friends and family without letting others in on it.
How to SMS?
• • • • •
Go to "Messages*" option in your handset menu Select "Write Message*" Start typing your desired message Now send it to your desired mobile number Menu options may vary from handset to handset.
*Menu options may vary from handset to handset.
SMS can also be an efficient way to receive, store and share information - such as phone numbers, addresses, etc. And, best of all, its very affordable - even more so when you are talking to your FnF numbers! In case you're facing any problems sending/ receiving SMS, please make sure that the Message Center Number in your handset is set correctly to 01600006001. Standard
SMS
charges
are
applicable.
International SMS Text
Be connected beyond borders! Send SMS to other parts of the world! Warid international SMS allows you to send and receive SMSs to and from hundreds of countries. Just type the message and send it to your desired international number. Please do not forget to enter the international access code 00 (or +) along with the country code
followed by the desired mobile number. To know the list of countries where you can send International SMS. Charges & conditions apply.
Call Waiting / Call Hold
Boss callingâ&#x20AC;Śbut I'm on a call with Apu! Better put her on holdâ&#x20AC;Ś Call Waiting / Call Hold feature allows you to handle two calls at a time. You can be on one call, while the network will alert you about another incoming call. You can then put your first caller on hold, while you receive the second call. The feature also works the other way around - it allows you to make a second "outgoing" call, while you are already on the phone with someone else!
How do I activate Call Waiting / Call Hold?
Option 1: To start using the service, go to the "Settings" menu in your handset, select "Call Settings", and then select "Call Waiting" option. Now, select "Activate".
Option 2: Alternatively, Call Waiting can be activated using keypad options: Functions
Code
Activate
*43# followed by "SEND"
Cancel / Deactivate
#43# followed by "SEND"
Check status
*#43# followed by "SEND"
How does the feature work?
Scenario 1 - From your handset options: If a second caller calls you while you are already on the phone with someone else, you will hear a recurring beep during your mobile conversation. The number / name of the second caller will be displayed on your mobile screen. To accept the incoming call, simply select "Answer".
To switch to 1st caller and place 2nd caller on hold, click on "Swap". Scenario 2 - Using short code options: To reject incoming call
Press 0 followed by "SEND"
To put current call "on hold" & "accept" incoming call
Press 2 followed by "SEND"
To switch between the two calls
Press "SEND"
To end current call & connect to waiting call
Press 1 followed by "SEND"
Benefits:
• • •
You don’t have to miss the second incoming call while you're on the first. Even when you are busy with another call, you can always notice if anyone is trying to reach you. Your priority of choosing between two calls is enhanced.
Tariff details:
The service is available free of cost. Only regular airtime charges applicable as per respective package.
FAQ
Will I be charged if I call someone and find him/her busy and therefore my call waits? No. As you keep on waiting, you won’t be charged until he/she receives your call.
Conference Call
Use your Conference Call feature to talk to up to 5 people simultaneously! Calls can be created with both on-net and off-net numbers. "Conference Call" allows you to1. invite up to 5 people to join in call conference 2. speak privately with any member in the conference 3. discontinue private conversation and come back to conference To make a Conference Call, you need to ensure that "Call Waiting" option in your handset is activated. For most-handsets, the "Call Waiting" feature can be found under the "Call Settings" Menu. How do I make a conference call?
Option 1: Conference calls can be made directly from your handset menu options as follows.
Option 2: Even in case your handset doesn't have the above menu options, conference calls can be made through the following method Step 1 Dial First Call Normally Step 2 Press "2" followed by SEND to put first caller on hold Step 3 Dial number of 2nd caller Step 4 Press "3" followed by SEND to conference between you, caller 1 and caller 2 To keep on adding more callers to your conference, just keep repeating steps 2 to 4.
To discontinue any party: If you want to discontinue your Conference Call with the X-th member of your conference party, all you have to do is Press 1 -> followed by digit X -> followed by SEND For example, if you want to discontinue with the second caller, you will press "1" ->"2" -> SEND To speak privately with one of the members: Press "2 -> digit X -> SEND" to speak privately with the X-th member from call conferencing. For example, if you like to speak privately with the fourth caller, you have to press "2" -> "4" -> SEND
To end private conversation and get back to conference call: Press "3" then -> SEND" What are the charges?
As a basic service, you only have to pay for the calling charges. When you make a Conference Call, your bill will include connection charges for the number of calls you have dialed, plus the airtime charges for duration of each call (Calculated using applicable airtime rates). Benefits:
â&#x20AC;˘ â&#x20AC;˘
You can take group decisions without convoking all the members in one place, which reduces transportation cost as well as time. You can privately talk to someone in the conference and therefore have your privacy.
How you can subscribe the service:
You need to ensure that "Call Waiting" service has been activated in order to use the "Call Conferencing" feature. What is the highest number of people that can attend a call conference? The highest number of people (including the initiator) who can attend a call conference is 6. Can I attend more than 1 conference call? Yes, you can attend more than 1 call conferencing
Call Divert
On vacationâ&#x20AC;Ścan't receive my calls, but can still get a friend to receive my messages! In case you are busy in a meeting, or traveling outside of national coverage, divert your calls to another number, where you can be left messages!
How to Call Divert?
Option 1: Calls can be diverted to your designated number from your handset. In most handsets, the "Call Divert" option usually appears in the "Call settings" Menu. Under this menu, you will find at least four options for call diversion â&#x20AC;&#x201C;
Select your desired preference. As a last step, enter the number you want your calls to be diverted to.
Option 2: Using Keypad Options:
Scenario
Activation Procedure
Deactivation Procedure
While Busy
**67*#, then SEND
Press ##67#, then SEND
While Unreachable **62*#, then SEND
Press ##62#, then SEND
While No Reply
**61*#, then SEND
Press ##61#, then SEND
All calls
**21*#, then SEND
Press ##21#, then SEND
What are the charges?
The calling party as well as the party, who forwarded the call to another phone, will be charged (if the call is received) according to individual package plan for outgoing call. The receiver won’t be charged unless he/she has incoming charge applied in his / her package tariff plan.
Benefits:
• •
Even if you don't carry your handset with you, your representative can receive your calls on the diverted number. In case you want somebody else to handle your call in your absence, you can divert / forward the incoming calls to the person whom you find suitable.
Registration:
No registration is required.
FAQ (Frequently Asked Question)
What does each “Call Divert” service type do? • • • •
Option "All Calls Unconditionally" diverts all incoming calls to another number or Voicemail. Option "On Busy" diverts incoming calls only when you are engaged on the line. Option "On No Reply" diverts incoming calls whenever you do not answer within 30 seconds. Option "On Unreachable" diverts incoming calls when your phone is switched off or when you are out of the network coverage area.
Can I divert calls to any number? You can divert calls to any mobile, fixed and pager number or Voicemail. But you can't divert to
international number, or helpline, or emergency number (for example: Police) Who will be charged for call diverting? The calling party as well as the party who forwarded the call to another phone, will be charged (if the call is received) according to individual package plan for outgoing call. For example, A, B, and C are 3 phones. If A calls B while B is already forwarded to C, then A and B will be charged according to individual package plan for outgoing call. The receiver won’t be charged unless he/she has incoming charge applied in his/ her package tariff plan. Can I divert calls when roaming? When traveling abroad, you cannot divert calls to an international number. However, you can divert your calls to your Voicemail. If “Call Divert on No Reply” is activated, how long does it take for an incoming call to be diverted? About 30 seconds. This gives you a choice of answering the call before it gets diverted.
SIM GENIE MENU
Want to get that trendy wall paper to dress up your phone, or set that latest caller tune for your friends to hear? To help you avail many exciting contents and Value Added Services (VAS) in the most userfriendly way, Warid offers you the SIM Genie menu - the next generation SIM Tool Kit (STK)!
What is the SIM Genie menu?
The SIM Genie menu is a detailed menu that you will find in your handset’s menu options as soon as you switch on your Warid phone. These menus give you direct and easy access to contents and VAS, through a few simple clicks of your keypad!
* *In some handsets, the SIM Genie menu may be under “Tools” or “Connectivity” sub menu.
What does the SIM Genie menu enable you to do?
You can use the SIM Genie menu to • • •
Get latest “informational” services - like news, sports updates, billing information, etc. Download Funloads- like logos, ring tones, wall papers etc. Activate/Subscribe to Value Added Services like
Voicemail, Caller Tunes, Surf Now (GPRS/EDGE), etc.
How does the SIM Genie menu work?
The SIM Genie menu gives YOU the control to avail the service of your choice through the means of your mobile phone, by simply CLICKING on your desired menu! • • •
Any information you request will be sent to you in an SMS. Any Funloads you want downloaded will be sent directly to your phone, with an SMS notification. Any VAS you want to subscribe/activate will soon be turned on for you to use, and you will get an SMS notification confirming your subscription!
SIM Genie menu has been simplified for your usage by breaking into 8 main menus. They are as follows:
What’s New?
» Menu informs about all the existing promotions, packages, and events
Info Zone
» Menu informs about day-to-day sports, news, finance, religion, weather, and allows word finding in dictionary, and checking the time for local and global in time check
Entertainment
» Menu allows content download of logos & icons, jokes, ring tones, music & movies, quotes, horoscope, games, and recipes
Messaging
» Menu offers messaging services such as Mobile Chat, Greetings, Mobile Email, and Voice SMS
My Stuff
» Menu offers information on postpaid accounts through My Warid Account, Multimedia Settings for GPRS/EDGE, Balance Transfer to share balance, Payments for postpaid bill payments via scratch card, Alerts for subscription based services, Rewards & Loyalty for special offers to customers based on usage or other criteria
Self Service
» Menu allows addition/deletion/replacement/listing of FnF numbers in Friends n Family, GPRS services, Miss Call Alerts, Ring Back Tone (Warid Caller Tunes), Itemized Billing for postpaid customers, Tariff Change option to migrate between Warid packages, Voice mail service for callers to leave a message when they’re unable to answer the phone, Intl. Roam SMS for International Roaming SMS to use the SMS service when abroad or out of Bangladesh, and Change Mobile Number to get your desired Warid number.
Help Support
& » Menu offers direct help by Warid Contact Centers in Helpline, emergency services such as Police, Fire, and Ambulance by one-touch dialing!
Switch
to » See all the menus in your SIM Genie menu in Bangla! (applicable for
Bangla
Bangla supported handsets only)
To get your desired service, simply CLICK on the menu options.
Data Services
Warid offers a wide range of data services including high speed data access over the mobile network through GPRS / EDGE connectivity, multimedia messaging, surfing inernet, browsing WAP sites. Currently available data services are •
Surf Now o Internet o WAP o MMS
Standard Charges (All charges are exclesive of 15% VAT). • • •
Internet browsing Tk 0.02 / KB WAP Tk 0.02 / KB MMS outging (Warid to Warid) Tk 5.00 / MMS
•
MMS incoming (Warid to Warid) free of cost
SURF NOW (GPRS/EDGE)
GPRS/EDGE as a bearer enable Warid to provide advanced data related service to the customers. It is a high speed data transmission technology in GSM networks. Subscribe to "Surf Now" to avail these amazing services Internet:
Surf internet anytime, anywhere!!! Warid understands your need for being connected in today’s fast-paced world of information! Surf Now brings the world to your hands, by enabling you to access internet using your Warid connection! Just use your Warid phone as a modem to access internet from your desktop or laptop and get connected to the informational highway wherever Warid network is available in Bangladesh. WAP
Don’t have a computer/laptop around? Use your mobile phone to surf WAP sites!!! WAP (Wireless Application Protocol) bridges the gap between the mobile world and the Internet! Our GPRS/EDGE facilities give you the ability to surf WAP sites, so that you can access a wealth of information using just your phone. How handy is that! MMS
…because life is about sharing moments! Share your life’s most beautiful experience with Warid’s MMS!!! Make your messaging fun, colorful and musical! Add pictures, animations, polyphonic & MIDI sound, even video clips to messages and show the world how amazing communication can be! Activating Surf Now on your phone In order to use Surf Now (GPRS/EDGE), there are certain things you require1. 1st requirement- You need to have a GPRS/EDGE/MMS compatible handset. 2. 2nd requirement- Your handset needs to be configured before using the services
Normally, if you want to access GPRS/EDGE through your mobile, you need to configure your handset. This makes life complicated - as you have to find out your handset model name, model number, model type etc and enter them into your phone. To make your life much easier, Warid offers advanced handset settings. When you insert your Warid SIM in your handset for the first time, it automatically initiates a handset configuration request. If you have a GPRS/EDGE compatible handset you will soon receive the handset configuration settings through a flash message. When you save this message, your handset will be automatically configured for GPRS/EDGE
If you have still missed saving the flash message for some reason, simply go to SIM Genie menu to receive the configuration settings again by following the below menu options -
You will soon receive a flash message with the handset settings and this must be saved in your handset by clicking on â&#x20AC;&#x153;YESâ&#x20AC;?. Now you are set to go!!
Coverage:
Across the country, the same as the GSM footprint
Enhanced Services
To make your communication more convenient, personal and fun, Warid offers a bundle of enhanced services: • • •
•
Use our Voice SMS service to send a greeting in your own voice to your loved ones to surprise them With Warid Caller Tunes, you can play music for your caller while they are waiting for you to pick up your phone! Never miss out on a call again- subscribe to our Missed Call Alert service to be notified of all your missed calls via SMS whenever you can’t be reached. Activate your voicemail service so that your callers can leave recorded messages for you when you’re not there to answer the phone
Funloads
Get the latest ring tones and jazz up your handset. Or, download a recipe and make something delicious for that special someone. Download a greeting and send to your friends, family or loved ones and show them how you feel. There are many more contents that you can download and share from the Warid Funloads section. Funloads are available for you in the SIM Genie Menu in your handset. They can be found in four funload sections• • • •
Info Zone Entertainment Messaging My Stuff
The choices of funloads in each menu are as followsInfo Zone
Sports
For the latest on sports updates, visit the sports section.
News Finance Religion Weather
Dictionary Time Check
Get national and international breaking news 24 hours a day from our news section. Your connection to reliable business bulletins. Get finance news, forex rates, bullion rates, stocks index, top Stocks, and stock quotes. Complete your day by reading religious Ayats & Hadith. Get confirmation about latest weather news 24 hours, both global and local. Simply type in the name of any city around the world to know what the weather is like over there, whenever you want! Tired of searching for words using a big, fat dictionary? Funloads has an electronic one which will instantly bring you the meaning of the word you type in! Know the local time of any city in the world- type in the name of the city, press “SEND” and the information you want will be sent to you in an SMS.
Entertainment Logos Icons
& Download logos, pictures, color wallpapers to decorate your phone! The choices of these contents can be viewed at our website- www.waridtel.com.bd - along with their respective item codes. To download the content of your choice, go to the “Logos & Icons” menu and type in its item code. Jokes Get a variety of joke contents through your SIM Genie menu from the jokes section. Ring Tones Download cool ringtones (true tones, monophonic Tones, polyphonic tones) in your handset. To view the choice of ring tones that are offered, please visit -www.waridtel.com.bd Music & Be the first to know about the latest on music & movies from Movies around the world! Quotes Funloads provide you with everyday quotes to lift your spirits on a daily basis. Horoscope Check out what the day holds for you by reading your horoscope through the SIM Genie menu - and see if it works for you! Games Sitting idle, wondering what to do? Download and play fun games like Penalty, Quizz, Jumble Word & Guess The Number! Recipe Surprise your family with a lovely meal, cooked using a Funload recipe selection. Please visit our website to view the choices of recipes that are available (along with their item codes).
Messaging
Greetings
Express yourself instantly with various types of greetings. For a list of greetings that are available, please visit our website.
My Stuff
Alerts
Want a daily dose of Funloads? You can subscribe to “alerts” to get updates on Breaking News, Jokes, Horoscope, Ayat, Hadith, Prayers' Time & Weather Forecast on a daily basis.
How to download Funloads?
To download the funload of your choice, please go into the SIM Genie menu and enter your desired funload section. From there, a few simple clicks of your keypad will bring the funload of your choice to your phone! For example, let's say you are interested in finding out the latest breaking news-
Downloading Funloads using Item Codes For downloading contents like logos & icons, ring tones, greetings and recipes, item codes are required. These codes can be obtained from- www.waridtel.com.bd For example, if you are interested to download a ringtone, you first have to enter the “Ring Tone ID” which can be obtained from our website. The steps shown below demonstrate how to do this from the SIM Genie menu-
* For standard charges please refer to respective catagory.
PRODUCT RELATED SERVICES
To enable you to maintain your postpaid and prepaid accounts more conveniently, Warid gives you product related services, to ensure that you can easily charge up your account with your desired amount of airtime, so that you never fall out of the communication loop! •
Scratch Cards - Warid scratch cards are widely available and can be purchased from any one of our authorized dealers, outlets, franchises and Customer Service Centers. Available in 6 different denominations, these scratch cards can be used by both ZEM users to refill their prepaid accounts and ZAHI users to pay their postpaid bills!
•
Ezee Load and Ezee Charge - Due to maintenance purpose, the service is temporarily unavailable.
•
Ezee Transfer - Due to maintenance purpose, the service is temporarily unavailable.
FRIENDS AND FAMILY
What's life without more? And Warid gives you MORE with Friends and Family facility at amazing rates designed to suit your lifestyle!
How to add Friends and Family
To add your Friends and Family numbers, just follow the simple steps below from the SIM Genie menu in your handset• •
Select "Self Service" Select "Friends n Family" menu
•
To add an FnF number, select "Add a Number" and then enter your desired mobile number
You will soon receive an SMS notification confirming your newly added FnF number.
Other FnF options in the SIM Genie menu
The FnF menu inside your SIM Genie also allows you to Delete, Replace and view your List of FnF Numbers, through a few simple clicks of your keypad. • • •
To delete an FnF number, select "Delete a Number" and then enter the mobile number. To replace an FnF number, select "Replace a Number" and then enter the mobile number. To view all your FnF numbers, select "List FnF Numbers".
Charges:
All charge are exclusive of 15% VAT • •
For adding an FnF, TK 2.00 / request For deleting an FnF, *Deletion is possible only after 7 days
TK
2.00
/ request
•
For
TK
10.00
/ request
replacing an FnF, *Replacement can be done at anytime.
FINDINGS 1. The first point on which a very big distinction can be made is between the price of the products offered by Grameen Phone and Warid. GP offers products at quite a high price to keep a match with its brand name and goodwill. Whereas, Warid, entering the Bangladeshi market at a growth stage, is trying to penetrate the rest of the market and the market already owned by other operators, with a low price of its products. 2. The tariff-plan of Grameen Phone is still higher, even after 11 years of its operation. But that of Warid is quite low, targeting more or less, all income segments. 3. Both Warid and Grameen Phone have exclusive dealers and franchise outlets to cater to people’s immense needs. 4. Grameen Phone’s communication media is very strong, with their in-house production as well as outside advertisement agencies. Whereas, Warid is only dependent on one ad agency 5. Grameen Phone plays as a great sponsor for a lot of activities held in Bangladesh to create a good name and retain good public relation. Warid, though a new name, should try to sponsor events as much as possible as because it has entered a very competitive market.
CONCLUSION After the preparation of this report, we feel to conclude that mobile industry in Bangladesh is very competitive. All the operators currently in business must strive to get more share in the market and also retain its share. As for Grameen Phone and Warid, they must also work hard and promote themselves competitively among all other operators. And it is always necessary to get more customers, thus, more share out of the market by offering unique selling points. We are very glad to complete this report on time and feel exulted to learn theoretical issues from real life. We are pleased to know that the completion of such a report would help us in our career and future.