PhD – February 2014
BAXTER SURVEY QUESTIONNAIRE Preliminary Investigation Student : Lawrence Farrugia Supervisor : Prof. Jonathan C. Borg Date: 28.02.2014
CONCURRENT ENGINEERING RESEARCH UNIT
UNIVERSITY
OF M ALTA
Human Emotions In Product Development Section 1 - General Questions Q1. What is the type of environment in which you perform work ? Freq.
Percentage
Shop floor (e.g. factory production line, assembly, maintenance workshop)
4
44.44
Office (e.g. clerical, receptionist, design suite etc.)
0
0.00
Mobile (e.g. traveling sales person)
0
0.00
Serices (e.g. hotel restaurant grocery store etc.)
0
0.00
Other (please specify)
5
55.56
6 6
7 7
8 8
Q2. Kindly rank the following statements according to the relative importance Rank Frequency 4 5 4 5
Weighted Average Total (Lower = Score (Lower Better) = Better)
1 1
2 2
3 3
minimize the work overload on myslef and/or my collegaus
0
1
0
3
1
3
1
0
44
4.89
4
the appearance, comfort and appeal of the work environment
0
0
1
3
2
2
0
1
45
5.00
5
my health and the safety of the work environment
9
0
0
0
0
0
0
0
9
1.00
1
being very productive, even if it means perfoming work of poor quality
0
0
0
0
2
1
3
3
61
6.78
7
Weight Rank
Average Ranks
spending as much time as possible away from work
0
0
0
0
0
2
4
3
64
7.11
8
having the right tool and resources to execute work
0
3
4
0
1
1
0
0
29
3.22
3
ensuring that the work I execute is of good quality
0
5
3
1
0
0
0
0
23
2.56
2
bulidling strong positive relationships with my colleagues
0
0
1
2
4
0
1
1
46
5.11
6
2
1
Weighted Total
Section 2 - Questions about work-related stress
Q3 To what extent do you find the following factors pertaining to the task/process, for whih yout are responsile to be effective in eliciting negative stress‐emotions Rank Frequency Weighting 5 4 3
The compleixity of the machine/tool Ergonomis of the workstation Illumination provided for the process Tempartaure attrbuted to the process Noise resulting from the process Smells which results from the machine Sensitivity and overall relaibiility of the tools/machine The lack of appropriate tools and/or machines to execute the required task Other (plrease specify)
Very Effective
Effective
Neutral
Ineffective
Very Ineffective
5 3 1 4 5 2 7 2 0
2 5 7 1 3 5 1 4 0
2 1 1 4 1 1 1 3 0
0 0 0 0 0 1 0 0 0
0 0 0 0 0 0 0 0 0
39 38 36 36 40 35 42 35 0
Average Score (Higher = Rating on likert scale Better) 4.33 4.22 4.00 4.00 4.44 3.89 4.67 3.89 0.00
Very Effective ‐ Effective Very Effective ‐ Effective Effective Effective Very Effective ‐ Effective Effective ‐ Neutral Very Effective ‐ Effective Effective ‐ Neutral Very Ineffective
Q4 To what extent do you find the following factors pertaining to the product/object of work, for whih yout are responsile to be effective in eliciting negative stress‐emotions
Weighting
The complexity fo the product The skills required to perform tasks Colour combinations Smell of components Tactile feeleing of objeccts Sounds and noises Number of repeated operations required Accuracy required in performing operations in the product The kind of processes/machines/tool requried to perform work on the object Other (please specify)
5
4
Rank Frequency 3
Weighted Total
Average
Rating on likert scale
0 0 0 0 0 0 0 0 0 0
34 34 28 33 23 32 30 32 32 0
3.78 3.78 3.11 3.67 2.56 3.56 3.33 3.56 3.56 0.00
Effective ‐ Neutral
2
1 Very Ineffective
Weighted Total
Average
Rating on likert scale
Ineffective
42 38 42 33 43 39 37 39 38 40 35 37 42 38 38 0
4.67 4.22 4.67 3.67 4.78 4.33 4.11 4.33 4.22 4.44 3.89 4.11 4.67 4.22 4.22 0.00
Very Effective ‐ Effective
2
1
Neutral
Ineffective
Very Ineffective
4 4 2 6 0 5 4 4 6 0
2 2 3 3 5 4 1 3 2 0
1 1 3 0 4 0 3 1 1 0
5
4
Rank Frequency 3
Very Effective
Effective
Neutral
6 3 7 0 7 3 3 4 4 4 3 3 6 3 3 0
3 5 1 6 2 6 4 4 4 5 2 4 3 5 5 0
0 1 1 3 0 0 2 1 0 0 4 2 0 1 1 0
0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Very Effective
Effective
2 2 1 0 0 0 1 1 0 0
Effective ‐ Neutral Effective ‐ Neutral Effective ‐ Neutral Neutral ‐ Ineffective Effective ‐ Neutral Effective ‐ Neutral Effective ‐ Neutral Effective ‐ Neutral Very Ineffective
Q5 To what extent do you find the characteristics pertaining to the work environment to be effective in eleiciting negative stress emotions. Weighting
Lack of appropriate/adequate light conditions Excessive noises and sounds Inadequate ambient temperature Unplesent odours Inadequate spatial layout High work overload Working long hours Time pressure Responsiability for odours Ambiguity related to the tas k Ambiguity related to the role Opportunity to develop skills Participation in decision maing Lack of work delegation Poor interpersonal relationships Other (please specify)
Very Effective ‐ Effective Very Effective ‐ Effective Effective ‐ Neutral Very Effective ‐ Effective Very Effective ‐ Effective Very Effective ‐ Effective Very Effective ‐ Effective Very Effective ‐ Effective Very Effective ‐ Effective Effective ‐ Neutral Very Effective ‐ Effective Very Effective ‐ Effective Very Effective ‐ Effective Very Effective ‐ Effective Very Ineffective
Q6 To what extent do you consider work related stres to influence Weighting
The productivitiy of work output The quality of work produced Other
Q7 How do you ope with work related stress ? What do you do when experienceing a high degree of wrok related stress ? a. At Work
b. Away from Work
Q8 Other Comments
5
4
Rank Frequency 3
Very Significant
Significant
Neutral
1 0 0
7 5 0
1 4 0
2
1
Very Insignficant Insignificant
0 0 0
0 0 0
Weighted Total
Average
Rating on likert scale
36 32 0
4.00 3.56 0.00
Effective ‐ Neutral
Effective
Very Ineffective
Section 3 - Respondent Profile Q9 Gender Freq
Perc(%)
Freq
Perc(%)
Male Female Q10 Age Group Less than 20 years 20 to 30 years 30 to 40 years 40 to 50 years 50 to 60 years More than 60 years
Q11 Nationality
Q12 Job Description
Q2. Kindly rank the following statements according to the relative importance. [Average Rank Score ‐ Lower Better] minimize the work overload on myslef and/or my collegaus 8 7 bulidling strong positive relationships with my colleagues
6
the appearance, comfort and appeal of the work environment
5 4 3 2 1 ensuring that the work I execute is of good quality
0
having the right tool and resources to execute work
my health and the safety of the work environment
being very productive, even if it means perfoming work of poor quality
spending as much time as possible away from work
Q3 To what extent do you find the following factors pertaining to the task/process, for whih yout are responsile to be effective in eliciting negative stress‐emotions [Averge Score ‐ Higher Values = Better]
The compleixity of the machine/tool 5 Other (plrease specify)
4
Ergonomis of the workstation
3 2 The lack of appropriate tools and/or machines to execute the required task
1
Illumination provided for the process
0
Sensitivity and overall relaibiility of the tools/machine
Smells which results from the machine
Tempartaure attrbuted to the process
Noise resulting from the process
Q4 To what extent do you find the following factors pertaining to the product/object of work, for which you are responsible to be effective in eliciting negative stress‐emotions [Average Score ‐ Higher Values = Better ]
The complexity fo the product 4 Other (please specify)
The skills required to perform tasks 3 2
The kind of processes/machines/tool requried to perform work on the object
1
Colour combinations
0 Accuracy required in performing operations in the product
Smell of components
Number of repeated operations required
Tactile feeleing of objeccts Sounds and noises
Q5 To what extent do you find the characteristics pertaining to the work environment to be effective in eleiciting negative stress emotions. [Average Score ‐ Higher Values = Better ] Lack of appropriate/adequate light conditions 5 Excessive noises and sounds Other (please specify) Poor interpersonal relationships
4
Inadequate ambient temperature
3 Lack of work delegation
Unplesent odours
2 1
Participation in decision maing
Inadequate spatial layout
0
Opportunity to develop skills
High work overload
Ambiguity related to the role
Working long hours
Ambiguity related to the tas k
Time pressure Responsiability for odours
Q6 To what extent do you consider work related stres to influence [Average Score ‐ Higher Values = Better ] The productivitiy of work output 5 4 3 2 1 0
Other
The quality of work produced