Enhancing Customer Management with LBTC CRM Training

Enhancing Customer Management with LBTC CRM Training Customers stepping out of your business aren’t a healthy sign. In fact, it could be precarious, if it continues for a long time, and the business owners, perhaps in oblivion, not doing anything about it! Besides improving on the services levels, in order to thrive in the business in the longrun it is necessary that business owners and the administrators take exigent steps towards retaining their customers and manage customer data in an organized manner. Obviously, customer relationship management is the answer to it, but that too, as a practical concept, has been evolving and has undergone several changes since its inception. LBTC’s customer relationship management course aims at acquainting budding CRMs with several important practical as well as conceptual aspects of CRM. Scroll down to keep reading.

The Need for Customer Relationship Management Course Today, customer relationship management isn’t confined to offering and delivering exceptional services to the customer. In contrast to the past, wherein customer service used to be the only criteria towards customer relationship management, today, the term has grown big time, resembling almost a separate industry. In the modern context, customer relationship management is more reliant towards the use of technology, business information, customer history, customer interactions, and so on. Not to forget, despite these factors, customer service would still remain at the apex of customer relationship management!

However, as in the case of the term, the expectations of the customers as well have increased.

For instance, a customer would expect to be wished on his/ her birthday or anniversary from the regular vendors! Or, a customer would expect his regular vendor to remember when the last car servicing happened!These are just simple examples though. There are many other factors that contribute towards an enhanced and immaculate customer relationship management. LBTC’s CRM training is one modern course that has an absolutely modern perspective towards CRM, helping budding professionals to excel in the modern-age business. Keep exploring.

LBTC Customer Relationship Management Course | LBTC CRM Training The course shortly visits the basics of customer relationship management, and gradually graduates to its advanced aspects. The following course outline would help you with an idea of the course content, and what learning is expected out of the successful completion of the course.  Understanding Customer Relationships: Introduction to CRM, understanding relationships, customer lifecycle management – customer retention and development, and customer lifecycle management – customer acquisition.

 Strategy CRM: Customer portfolio management, customer experience management, how to deliver customer-experienced value.  Operational CRM: Service automation, sales force automation, and marketing automation.  Analytical CRM: This includes developing and managing customer related databases, structured and unstructured data, analytics, knowledge management, privacy issues, user customer related data, data integration, warehousing and marts, and three ways to generate analytical insights.  Realising the Benefits of CRM: Implementing CRM, planning to succeed, and the future.

Who must undergo the CRM Training?

The course is useful for existing customer relationship managers and executives who wish to hone their CRM skills, and also seek a modern perspective towards it. Besides, this course is also apt for sales marketing directors, practitioners, staff members, managers, senior and mid-level managers, CRM professionals across the business domain, and professionals who wish to understand the concepts and apply them at work.

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The upcoming batch, and the last one for this year begins on 17 December continuing until 21 December 2018. The course code is MPRS105, and the fee is 2350 GBP + VAT. When in business, there is no alternative to customers and customer relationship management.

Regardless of the volume of your business and the number and types of markets that you operate in, customer relationship management would eternally form an important part of your business!

So, do not keep thinking, enroll today, and emerge as a better and a more informed customer relationship manager! For more details, call LBTC on +44 203 1266 755.

Contact US: Address : Seven Pancras Square 7 King’s Boulevard Kings Cross London N1C 4AG. Phone No: +442038597711 Website: https://www.lbtc.co.uk