Inbound Services and Non Geographic Numbers (NGNs) AdEPT Telecom offer a wide selection of inbound services ranging from standard routing to complex inbound call management. This document outlines the products available and the associated costs. The document is split into the following two sections:
Available Number Types Services
Regardless of the service type, you will need to select the type of inbound number you would like to connect the service to. The ‘Available Number Types’ section lists the pence per minute price whilst the ‘Services’ section lists the monthly service rentals and any pence per minute surcharges. Available Number Types Number Type 0800 01 / 02 03 0870 0845 0844 / 0843 0871
Cost to Caller (per minute)* Free Local / National Local / National Local / National Circa 3.5p 5p 10p
Cost to Recipient (per minute) – Terminating to UK Geographic Destination 3.5p 3p 3p 3p 2.35p 1.3p Rebate 3p Rebate
Cost to Recipient (per minute) – Terminating to UK Mobile Destination 13.5p 13p 13p 13p 11.9p 8.7p 7p
* Prices are based on calling from a UK landline and may vary dependant on the callers network supplier. Routing to other destinations such as international or 08 numbers will be priced on a bespoke basis. Porting of BT geographic numbers into the network will incur a one off charge of £75. Services Service
Description
Per Minute Surcharge
Monthly Rental Per NGN
Setup Per NGN
One to One Routing
Standard routing of a network based number to a single destination CLI.
N/A
£5
Free
One to Many Routing
Calls can be diverted on to multiple destinations if the first destination is unavailable.
N/A
£10
Free
AdEPT Telecom PLC VAT Reg No. 810227672 Company Reg No. 4682431 Registered Office One London Wall, London EC2Y 5AB
Service
Description
Per Minute Surcharge
Monthly Rental Per NGN
Setup Per NGN
Distribution Plan
Calls can be shared between multiple destinations on a percentage allocation basis.
N/A
£20
£35
Area Plan
Calls can be routed to different destinations based on the geographic location of the caller. (Cost based on standard 4 area plan)
N/A
£20
£35
Date / Time Divert
Calls can be routed to different destinations based on the current time and date.
N/A
£20
£35
International Services
AdEPT Telecom can offer international number ranges from a wide variety of countries. This allows the owner of the number to appear to have a presence in the relative country whilst receiving calls within the UK. The caller will pay their standard rates dependant on the number type i.e. local, freephone etc.
Bespoke
Bespoke
Bespoke
Call Conferencing – Standard
Provides customers with an access number and PIN allowing them to host one concurrent call conference for an unlimited number of participants.
3p
£10
Free
Call Conferencing – Enhanced
Provides customers an access number and access to an online management portal where they can schedule, record and report on multiple concurrent conferences.
3p
£20
Free
Fax 2 Email
Converts traditional faxes into a PDF format and delivers the file as an attachment to the customers chosen email address.
3p
£10
Free
Email 2 Fax
Allows customers to send faxes in the form of an email attachment in a number of accepted formats such as PDF, DOC and XLS. The attachment is then converted and transmitted as a standard fax.
5p
£20
Free
AdEPT Telecom PLC VAT Reg No. 810227672 Company Reg No. 4682431 Registered Office One London Wall, London EC2Y 5AB
Service
Description
Per Minute Surcharge
Monthly Rental Per NGN
Setup Per NGN
Online Portal Access
Provides customers with the ability to view, maintain and report on any inbound services.
N/A
£20
Free
SMS Services
AdEPT Telecom offer a complete SMS package allowing users to send and receive text messages in bulk. The service can be managed via an online portal and SMS and full API integration is available.
Bespoke
Bespoke
Bespoke
Inbound / Outbound Call Recording
AdEPT Telecom can provide network based call recording for both inbound and outbound calls. Recording services are hosted entirely at a network level meaning there is no need for on site equipment.
Bespoke
Bespoke
Bespoke
Inbound Call Centre Management
AdEPT Telecom can provide both entry level and complex call centre management services which can offer some of the following functions and benefits: Bespoke
Bespoke
Bespoke
Professional Greetings Interactive Voice Response (IVR) Time of Day Settings Automated Disaster Recovery Data Capture Voice to Email Full Management Reporting
AdEPT Telecom PLC VAT Reg No. 810227672 Company Reg No. 4682431 Registered Office One London Wall, London EC2Y 5AB