Lazydays RV Crown Club Service Appointment Info

Luxury RV Service Like Never Before CROWN CLUB APPOINTMENT REMINDER We Would First Like to Thank You for Visiting Lazydays and Putting Your Trust in Us.

Preparing for Your Service REPAIR LIST It is important that we have your complete repair list as soon as possible. In the event you have items you would like to add to the list you previously provided to our appointment scheduler, please call us toll-free at 855-919-4686.

PARKING/ARRIVAL

When you arrive at Lazydays Tampa the afternoon before your scheduled appointment, the security guard will make arrangements for you and your RV to be escorted to your Crown Club service site.

MOTORHOME:

Check-in at the security kiosk located just past our Inventory Check-In building, which sits facing the on-site Flying J.

experience, I wanted to go through a breakdown of our repair process: Your service advisor will check-in your RV. Your RV will then be assigned to a repair bay

to begin the diagnostic process. Diagnostic fees may apply.

The technician will determine what is needed

for repairs or maintenance and will provide an estimate that will include labor, parts required, parts pricing, estimated freight, and parts lead time.

Your advisor will reach out to you to review

the estimate and seek approvals from you, the RV manufacturer, or your extended service contract provider.

Please keep in mind that when going

If you are dropping off your RV, please be sure that all items are removed from your refrigerator and freezer.

MOTORHOMES: please make sure that your tow/hitch equipment is secured in one of your coach compartments.

Security of all equipment and personal property is the owners’ responsibility. If you have an extended service contract, your service advisor will need a copy of the policy in order to process the repairs through the contract.

CHECK-IN PROCESS

Upon arrival, your service advisor will guide you through the process and be your single point of contact from check-in to pick-up. To provide you with a best-in-class

through manufacturer warranty or an extended service plan, there may be longer wait times for approval.

Upon approval, we will order the necessary

parts for your repair. Please note, we are unable to order parts prior to authorization.

Upon arrival of the parts, your RV will be

assigned to a repair bay to complete the service work.

Once all work is complete, your advisor will contact you to review the services completed, amount due and your pick-up date/time.

11401 Campers Trail, Seffner, FL 33584 | 855.919.4686 | Lazydays.com/Crown-Club

July 9, 2021 2:33 PM

PREPARATION

CROWN CLUB APPOINTMENT REMINDER We assure you that we will do our best to minimize delays as we work through the diagnostics and repair process. We want to ensure your wait is as enjoyable and pleasant as possible.

To learn more about our service capabilities and offerings, visit: LAZYDAYS.COM/CROWN-CLUB

Thank you for trusting your RV Service to Lazydays.

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All You Need To Know For Your Service Appointment

As a Crown Club member, you will enjoy access to our membersonly Clubhouse, which offers comfortable lounges, as well as complimentary breakfast, lunch and happy hour with full bar.

Our main facilities offer comfortable seating areas, breakfast and lunch options in our restaurant, The Front Porch, informational RV seminars and a vast display of RVs open for browsing. We also have a nearby campground with a heated swimming pool, laundry facilities and a diner-style restaurant – Exit 10 Restaurant & Pub.

Motorhome:

THE AFTERNOON BEFORE YOUR SCHEDULED APPOINTMENT, THE SECURITY GUARD WILL MAKE ARRANGEMENTS FOR YOU AND YOUR RV TO BE ESCORTED TO YOUR CROWN CLUB SERVICE SITE. 11401 Campers Trail, Seffner, FL 33584 | 855.919.4686 | Lazydays.com/Crown-Club

July 9, 2021 2:33 PM

Check-in at the security kiosk located just past our Inventory Check-In building, which sits facing the on-site Flying.

Welcome to Lazydays Service Welcome to Lazydays RV Crown Club we and we road and the road on the RV on your RV keep your We understand how important it is to keep Experience.

Class” Experience. want to ensure we provide you with aa “Best in Class” “Best in process.

Please take a amoment ourrepair repair process. review our to review momentto take Please

REPAIR PROCESS GUIDE STEP 1

SCHEDULING

Schedule Appointment

Upon scheduling, you will be assigned an on-site appointment time with one of our service advisors. The service advisor will guide you through the process and be your single point of contact through pick up.

STEP 2

MEETING YOUR ADVISOR

Appointment Day Meet Service Advisor

Upon bringing in your vehicle and meeting with your advisor to discuss the needed repairs and maintenance, we will schedule your vehicle with a technician as they become available to start the diagnostic process.

Diagnostic fees may apply.

DIAGNOSTIC PROCESS

STEP 3

Technician Diagnosis

STEP 4

Receive & Approve Estimate

During the diagnostic process, the technician will determine what is needed for repairs or maintenance and will provide an estimate. The estimate will include labor, parts, estimated freight, and parts lead time.

Please note: Parts lead times are based on availability.

SERVICE ESTIMATE Your advisor will contact you to review the estimate and request approval for the repairs from you, the RV manufacturer, or through your extended service contract. We are required to receive approval prior to starting the repairs.

SERVICING YOUR RV

STEP 6

Schedule Pick-up Appointment

READY FOR PICK-UP Once the work is completed, your advisor will contact you, review the services completed, and schedule a pickup appointment. *Additional fees that may be incurred based on the work being completed may include freight, shop supplies, paint supplies, hazardous waste materials, core fees, disposal fees, etc.

6130 11401 LazyCampers Days Boulevard, Trail, Seffner, Seffner, FL 33584 FL 33584-2968 | 855.919.4686 | 888.401.4315 | Lazydays.com/Crown-Club | Lazydays.com/RVService

REORDER #: 839636919-07/06/21

Parts Ordered & Schedule Repair

Once we have received approval, we will order the necessary parts. Please remember, we will not order parts before receiving authorization or approval. Keep in mind that there may be an extended wait time when utilizing the manufacturer’s warranty or extended service contract. Upon the arrival of your parts, your advisor will schedule a technician to complete your vehicles repairs. Please understand that the demand for our services is strong, and there may be a backlog from servicing other customers. We will schedule your vehicle for the next available technician.

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STEP 5

REPAIR PROCESS GUIDE MANUFACTURER WARRANTY

BATTERIES

While providing warranty service, we work with manufacturers to determine what items are covered.

We will inform you if there is sufficient coverage for the requested repairs and ask if you wish to cover any difference or proceed without the repair. Work will proceed upon your authorization.

As a general rule, it’s a good idea to remove all batteries when your RV is coming in for service work. If a battery is too heavy or is mounted in a difficult-to-reach location, you should at least unhook it to help keep the terminals clean and prevent the batteries from discharging when it’s not being used. If your RV is equipped with a battery disconnect switch, it is recommended that you flip the switch to the “off” position when your RV is not being used or in storage to prevent unnecessary discharge of your battery.

Each manufacturer has a specific maintenance schedule for their vehicles. The components used in the RV also have their own maintenance schedule. Please refer to your owner’s manual for your vehicle’s suggested maintenance needs.

All manufacturers use components from various suppliers.

Many items have an individual limited warranty.

If regular maintenance is not completed, the repairs may not be approved. An example of this would be maintaining slide seals, which, if not done, can cause leaks.

If the RV or component manufacturer does not approve the repairs, the diagnosis and any subsequent repairs are your responsibility.

EXTENDED SERVICE CONTRACTS In the event you’ve purchased an extended service contract, please remember, it is considered a mechanical breakdown contract. The contract does not cover maintenance, cosmetic, or typical wear and tear. If your extended service contract provider does not approve the repairs, the diagnosis and any subsequent repairs are your responsibility.

Regular maintenance is essential and if determined they have not been completed, the repairs may not be approved. Please review your owners manual for the timing of maintenance items.

Extended service contract repairs require prior approval, and may require an inspector to inspect the vehicle prior to the repairs. Inspector availability, may impact your wait time.

If you have manufacturer coverage, you will be unable to utilize your extended service contact, unless the manufacturer denies the repairs.

If your battery can be removed, store it in a dry area, away from outdoor elements, particularly extreme heat or cold.

You should also consider picking up a battery box to help protect it from dirt, sun and other materials.

ADDITIONAL INFORMATION All warranties are limited warranties, and are bound by the terms of the contract.

At times, there may be shipping delays or parts that may arrive damaged during the shipping process, which will require us to reorder.

Communication between the customer and advisor is critical to the repair process. Additional information may be needed to ensure repairs are completed. Our team will work to keep open communication with you throughout the process.

To learn more about our service capabilities and offerings, visit:

*Additional fees that may be incurred based on the work being completed may include freight, shop supplies, paint supplies, hazardous waste materials, core fees, disposal fees, etc.

LAZYDAYS.COM/CROWN-CLUB

To learn more about our service capabilities and As a Crown Club member, you will enjoy access to our membersofferings, visit: only Clubhouse, which offers comfortable lounges, as well as

complimentary breakfast, lunch and happy hour with full bar.

LAZYDAYS.COM/RVSERVICE Our main facilities offer comfortable seating areas, breakfast and lunch options in our restaurant, The Front Porch, informational RV Lazydays seminars a vast of RVs for We also Our RVand Service and display Repair Centers areopen staffed bybrowsing. nearly 130 expert RV have a nearby campground with heatedallswimming pool, laundry mechanics, with almost 400 service baysabetween of our dealerships.

In addition to the $1 million we invest restaurant in equipment,– RV technology, and service facilities, facilities and aa year diner-style Exit 10 Restaurant & Pub. our team has repaired more than 2,000 RV models, so you can be certain you’ll receive quality RV service and repairs every time.

Thank you for trusting your RV Service to Lazydays

6130 LazyCampers Days Boulevard, Seffner, FL 33584-2968 | 888.401.4315 | Lazydays.com/RVService 11401 Trail, Seffner, FL 33584 | 855.919.4686 | Lazydays.com/Crown-Club

REORDER #: 839636919-07/06/21

In most cases, recalls require a technician to look at the item that is potentially under recall and confirm that it qualifies. Due to this reason, we are unable to pre-order recall parts based on the manufacturer’s guidelines. Please Note: The availability of active recall parts is based on the production and demand from the manufacturer.

July 9, 2021 2:33 PM

RECALLS