Tennessee Notes - Volume 3 Issue 1

Volume 3, Issue 1

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An Official Publication of the Tennessee Hospitality & Tourism Association

for TENNESSEE! ROI: Getting the Most from Your TnHTA Membership

Tennessee Hospitality and Tourism Association • 3

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CONTENTS | Volume 3, Issue 1 Features

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Cover Story

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Hospitality and Tourism Mean Big Busine$$ for Tennessee!

From the TnHTA Chair Darik Dawes

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Welcome, New TnHTA Members

Feature Article ROI: Getting the Most from Your TnHTA Membership

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Departments

TnHTA and Industry 2017 Calendar of Events

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14

Index of Advertisers

An official publication of the Tennessee Hospitality & Tourism Association 475 Craighead Street l Nashville, TN 37204 l T: 615-385-9970 l F: 615-385-9957 l john@tnhta.net l www.tnhta.net

Published by Leading Edge Communications, LLC 206 Bridge Street l Franklin, TN 37064 l T: 615-790-3718 l F: 615-794-4525 l info@leadingedgecommunications.com l www.leadingedgecommunications.com Tennessee Notes Editor: John Whisenant, TnHTA | Managing Editor: Liz Nutter, Leading Edge Communications

2017 TnHTA BOARD OF DIRECTORS

* Denotes Executive Committee Member

2017 OFFICERS

Kimberly Carlson Memphis Restaurant Association

Johnny Hill Holiday Inn, Pigeon Forge

Darik Dawes (2017 Chair)* MainStay Suites, Chattanooga

Dottie Clabough Wilderness at the Smokies, Sevierville

Steve Holmes Cornerstone Insurance Group

Bo Connor (Vice Chair)* Connor Concepts Wayne Tabor (Secretary/Treasurer)* Holiday Inn Select, Downtown Memphis Tom Loventhal (Immediate Past Chair)* Noshville Delicatessen

Carol Agee Dollywood Entertainment Park, Pigeon Forge Andrea Anderson Greater Chattanooga Hospitality Association Martha Axford* ABC Design and Consulting, LLC, Knoxville Strategic Planning Chair Regena Bearden Memphis CVB Lauren Boggs Uncle Donald’s Restaurants, Memphis Shannon Bowles* Marriott, Nashville Airport AH&LA Representative Ben Brock Amerigo Italian Restaurant, Nashville Doug Browne The Peabody Hotel, Memphis Fred Bullard Hilton Garden Inn, Knoxville West Kim Bumpas* Visit Knoxville Non-Dues Revenue & Governor’s Conference Chair

Don Collier Tennessee Farm Winegrowers Alliance, Nashville Christie Connatser* Hampton Inn, Gatlinburg Local Association Chair Ron Crivellone Smokey Mountain Wedding Association, Gatlinburg Claire Crowell Puckett’s 5th & Church, Nashville

Anthony House Chick-fil-A, Memphis Brad Ivens Eagles Ridge Resort, Pigeon Forge Patrick Jordon Westin Memphis Beale Street Anita Lane* Hampton Inn & Suites, Downtown Knoxville Communications/PR Chair

Tom Cupo The Chattanoogan Hotel & Conference Center

Jackie Leatherwood* Greystone Lodge on the River, Gatlinburg Membership Chair

Shawn Danko* Kooky Canuck, Memphis Restaurant Caucus Chair

Dee Lundy Lundy & Assoc., Knoxville

Cornelia Dobbins Hilton Garden Inn, Gatlinburg

Ken Maples* Comfort Inn & Suites, Dollywood Lane, Pigeon Forge Past Chair

Bob Dollinger 3H Group Hotels, Chattanooga Troy Edwards Sysco Nashville, LLC Anne Marie Famalette Courtyard by Marriott, Collierville Michael Gibson* Gibson Hotel Management, Inc., Knoxville TnHTEF Chair Ben Goldberg Strategic Hospitality, Nashville

Andy Marshall* Puckett’s Grocery & Restaurant, A. Marshall Family Foods, Inc. Government Relations Chair Brenda McCroskey Sevierville Chamber of Commerce Jeff Messinger* Mt. Vernon Restaurant, Chattanooga NRA Representative

Gary Hahn Elvis Presley Enterprises, Inc., Memphis

Hugh Morrow* Lookout Mountain Attractions, Chattanooga Tourism Caucus Chair

Jacob Hall Rutherford Co. Hospitality Assn.

Lori Nunnery Jackson CVB

Theresa Harrington Clarksville/Montgomery Co. CVB

Ray Ogle* The Inn at Christmas Place, Pigeon Forge TnHTPAC Chair

Rick Cadena Courtyard by Marriott, Hamilton Place, Chattanooga

Dan Haskell Gullett, Sanford, Robinson, & Martin, PLLC, Nashville, TN

Phil Campbell Leconte Center of Pigeon Forge

Tom Headla Bluff Mountain Rentals

Lynne Overton Holiday Inn Express Hotel & Suites, Lenoir City

Mitch Patel Holiday Inn Express Hotel & Suites, Cookeville Dee Patel The Hermitage Hotel, Nashville Heetesh Patel* Neves Investments, Knoxville AAHOA Representative Scott Pejsa Homewood Suites by Hilton, Knoxville Tony Phillips Loews Vanderbilt Hotel, Nashville Mary Phillips Ripley’s Aquarium of the Smokies, Gatlinburg Chuck Pinkowski Pinkowski & Co., Memphis Michael Riley The Oliver Hotel Restaurant, Knoxville Deanna Ross Metropolitan Memphis Hotel & Lodging Association, Millington John Rothkopf MeadowView Marriott Resort & Convention Center, Kingsport John Rucker Key Magazine of Memphis Matt Scanlan Gullett, Sanford, Robinson, & Martin, PLLC, Nashville Jackelyn Schafer The Park Vista Hotel, Gatlinburg

Danny Sumrall* The Half Shell Restaurant, Memphis Past Chair Butch Sypridon Nashville Convention & Visitors Corporation Bobby Tanner S&D Coffee, Inc., Chattanooga Kris Tatum Tennessee Distillers Guild, Nashville Jud Teague Kingsport CVB Mark Thomas Fee Headrick Entertainment, Pigeon Forge Karl Thomas* Inn on the River, Pigeon Forge Lodging Caucus Chair Jill Thompson Greater Knoxville Hospitality Association Mahasti Vafaie The Tomato Head, Knoxville Brenda Whitson Johnson City CVB Melissa Woody Cleveland/Bradley Chamber of Commerce, Cleveland

TnHTA STAFF Greg Adkins President & CEO

Paul Schramkowski* JHS Holdings, LLC, Nashville Audit Committee Chair

Lisa Bass Director of Membership & Business Development

Sarah Scokin Hampton Inn & Suites, Jackson

Jessica Cardwell Director of Finance & Administration

Pam Smith Bluff Mountain Rentals, Pigeon Forge

Sandi Goad Director of Member Services, Retention and Restaurant Liaison

Max Stephenson Puckett’s Chattanooga

Austin Schneider Director of Education

Jindy Strader InterContinental Hotels Group, Franklin

John Whisenant Director of Tourism

Radesh Palakurthi The University of Memphis Tennessee Hospitality and Tourism Association • 5

MESSAGE FROM THE CHAIRMAN

Get

INVOLVED! At

TnHTA, we take your membership investment very seriously, and we work hard to make sure that you get a positive return on that investment. In addition to first-class governmentrelations representation, professionaldevelopment activities and training and the business-to-business networking that your membership provides, there are many other tangible benefits that you can read more about in an article on page 12 in this issue.

I also believe that receiving the maximum benefit from your membership is based on your level of involvement. I’m sure that you’ve heard the saying before that “you get out of something what you put into it.”

Over the years that I’ve been a member of TnHTA, I have found that the more I got involved in the work of the association, the more I have been able to build great professional and personal relationships, help my own businesses grow and understand and have influence on the critical issues facing our industry.

There are many ways you can be involved:

Participate in programs and events.

Our association plans and executes a 6 • Tennessee Notes • Volume 3, Issue 1

number of events and activities throughout the year: Day on the Hill, ProStart, Spring Training, Legal Symposium, Governor’s Conference and others (see page 14). In addition to providing outstanding professional growth and meeting associational and industry goals, these events provide you with an excellent opportunity to both serve and to network. Often, participating in these programs allows you to learn more about industry issues and operations outside of your own particular area. Plus you can make great friends!

Volunteer to serve.

Our association has so many needs in the areas of leadership, planning, organizing, communications and operations. Your willingness to share your talents, training and expertise can greatly enhance the success and effectiveness of TnHTA. Serving in the area of our education programming can have a positive lifetime influence on young people.

Reach out to your peers and suppliers.

Membership is the lifeblood of any association, and ours is no different. We all

have our own spheres of influence. You can get involved by sharing the value you’ve seen in your TnHTA membership with others who are not yet members. Plus you can help mentor these new members as they become involved in the association themselves.

Be a part of the discussion.

Your voice and your opinion are of great value to both our leadership team and our staff. You should feel free to contact any of us with your thoughts at any time. In addition, your participation in the various committees and caucuses of the association are always welcome. Let us know of your interests and willingness to serve.

Getting involved can benefit you in many ways — from networking, to the feelgood aspect of volunteering, to developing lasting personal and professional relationships. Plus you play an important role in helping your association, your industry and your business grow. I invite you to get involved in YOUR association today!

Darik Dawes 2017 TnHTA Chair

WELCOME, NEW TnHTA MEMBERS

New

MEMBERS (Since January 1, 2017) Lodging Black Fox Lodge, Pigeon Forge, TN Comfort Inn & Suites – Knoxville West, Knoxville, TN Deerfield Inn & Suites, Portland, TN Loretta Lynn’s Ranch, Hurricane Mills, TN

Restaurants City House, Nashville, TN Freebirds World Burrito, Nashville, TN Tin Cup Coffee & Café, Nashville, TN

Preferred Vendors DigitalTown, Inc., Bellevue, WA Extreme Waterslides, Crump, TN Gresham Smith & Partners, Nashville, TN The Spining Group, Knoxville, TN

The Tennessee Hospitality & Tourism Association serves its members in the industry through education, promotion and representation. The statements and opinions expressed herein are those of the individual authors and do not necessarily represent the views of the association, its staff, or its board of directors, Notes, or its editors. Likewise, the appearance of advertisers, or their identification as Tennessee Hospitality & Tourism Association members, does not constitute an endorsement of the products or services featured in this, past or subsequent issues of this quarterly publication. Copyright ©2017 by the Tennessee Hospitality & Tourism Association. Notes is published quarterly.

Subscriptions are complimentary to members of the Tennessee Hospitality & Tourism Association. Thirdclass postage is paid at Nashville, TN. Printed in the U.S.A. We are not responsible for unsolicited freelance manuscripts and photographs. Contact the editor for contribution information. Advertising: For advertising rates and insertions, please contact Leading Edge Communications, LLC, 206 Bridge Street, Franklin, TN 37064, (615) 790-3718, Fax (615) 794-4524.

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COVER STORY

for TENNESSEE!

By John Whisenant, TnHTA Director of Tourism

T

here’s no doubt that ours is a “fun” industry. It’s all about visitors from across the county — and indeed, from around the world — coming to the state to enjoy our wonderful attractions and natural beauty, our exciting cities and charming rural communities, our friendly people, our history, our music and so much more.

But our “fun” industry is also a major economic engine for Tennessee. It pumps literally billions of dollars into the state’s economy annually. It generates thousands of jobs. And it creates millions and millions

8 • Tennessee Notes • Volume 3, Issue 1

of dollars in tax revenue — taxes that Tennesseans don’t have to pay.

Show me the money!

According to the U. S. Travel Association, visitors generated $18.4 billion in Tennessee in direct spending in 2015 (the latest year for which figures are available). That was a 3.7% growth over 2014, a pattern of increases in tourism expenditures in the state typical over the last several years. The 3.7% increase outpaced the growth in the national Gross Domestic Product for 2014 of 2.6%, as well as the growth in total U.S.

travel expenditures for the year of 2.7%.

That spending covered the wide range of hospitality and tourism-related businesses and groups. In Tennessee in 2015, domestic visitors spent $5.69 billion on foodservice, $4.64 billion on transportation (air, car, taxi, gas, rentals, etc.), $3.65 billion on lodging (hotels, motels, cabins, campgrounds, vacation homes and condos, bed & breakfast establishments, inns, etc.), $1.93 billion on entertainment and recreation (parks, museums, historical sites, amusements, performing arts/shows, golf, fishing, water sports, theme parks, specta-

tor sports, etc.) and $1.88 billion on retail purchases (gifts, clothes, incidental retail, etc.). International travelers to the state during the year spent $576.5 million on these items.

The industry puts Tennesseans to work!

Many people outside the industry (and even some within it!) don’t realize how many jobs are directly and indirectly generated by hospitality and tourism in Tennessee. In 2015, the industry directly supported 157,400 jobs in Tennessee. That

means employment for all kinds of people in the industry: front-line personnel, middle management and top executive positions.

And it covers a wide range of skill sets, training, education and experience. All those jobs pay off, too: the total payroll directly produced by the industry in 2015 was $3.7 billion!

In addition, the industry generates jobs that are related to but not directly employed in a hospitality or tourism business. Adding these jobs brings the total of jobs in Tennessee directly and indirectly supported by tourism to 249,600, generating a com-

bined direct and indirect payroll of $6.2 billion. That’s an awful lot of Tennesseans who find their livelihood because of the travel industry!

A truly taxing situation!

Dr. Steve Morse, former head of the University of Tennessee Tourism Institute and now head of the Hospitality and Tourism program at Western Carolina University, likes to call tourists “temporary tax payers.” That’s a fitting description; in visiting our state, visitors pay millions and millions of dollars in taxes — taxes that Tennessee Hospitality and Tourism Association • 9

COVER STORY

save Tennesseans a great deal of money, while helping to provide the services we enjoy.

In 2015, travelers to Tennessee crated $524.1 million in local taxes and $963.1 million in state taxes. On an average day in 2015, tourist spending generated $4.07 million in state and local taxes. Those taxes helped provide everything from education to roads to social services and medical care to public safety and so much more.

Think about that for a moment. That’s almost $1.5 billion that Tennesseans didn’t have to pay in taxes! Dr. Morse developed a unique way to demonstrate the impact of that by showing the average household tax savings due to those “temporary taxpayers” created by our industry. In 2015, on average, each household in Tennessee paid $587.76 less in state and local taxes as a result of taxes generated by tourist activity. Or to put it another way, if it hadn’t been for hospitality and tourism, each household in Tennessee would have had to pay $587.76 more in state and local taxes to receive the benefits and services they enjoyed in 2015.

Yes, certainly, the hospitality and tourism industry truly WORK$ for Tennessee.

It’s a big business and a major factor in the state’s economic well-being — and it’s “fun” to boot! ✪

Sources 2015 Economic Impact Figures: “The Economic Impact of Travel on Tennessee Counties, 2015” Study prepared for the Tennessee Department of Tourist Development by the U. S. Travel Association, August 2016.

Average daily taxes paid by tourists: total travelgenerated Tennessee local and state taxes in 2015 from “The Economic Impact of Travel on Tennessee Counties, 2015” Study by the U.S. Travel Association divided by 365 days.

Tennessee household tax savings: total travelgenerated Tennessee local and state taxes in 2015 from “The Economic Impact of Travel on Tennessee Counties, 2015” study by the U.S. Travel Association divided by the total number of households in Tennessee in 2015 according to the U.S. Census Bureau: https:// factfinder.census.gov/faces/tableservices/jsf/ pages/productview.xhtml?pid=ACS_15_ 1YR_S1101&prodType=table 10 • Tennessee Notes • Volume 3, Issue 1

BY THE NUMBERS! The Economic County

Direct Tourist Spending

TravelGenerated State & Local Taxes

County

Direct Tourist Spending

TravelGenerated State & Local Taxes

Anderson

$119.17 million

$9.87 million

Decatur

$12.62 million

$2.99 million

Bedford

$27.76 million

$2.74 million

DeKalb

$42.71 million

$8.20 million

Benton

$24.75 million

$4.20 million

Dickson

$63.36 million

$5.38 million

Bledsoe

$3.33 million

$0.73 million

Dyer

$57.21 million

$4.91 million

Blount

$345.93 million

$31.14 million

Fayette

$8.64 million

$0.99 million

Bradley

$137.23 million

$11.51 million

Fentress

$12.43 million

$1.58 million

Campbell

$54.52 million

$6.08 million

Franklin

$21.71 million

$2.37 million

Cannon

$4.03 million

$0.53 million

Gibson

$44.60 million

$4.23 million

Carroll

$18.80 million

$1.84 million

Giles

$23.27 million

$2.47 million

Carter

$36.46 million

$4.56 million

Grainger

$14.85 million

$1.14 million

Cheatham

$21.63 million

$2.02 million

Greene

$85.82 million

$7.62 million

Chester

$11.01 million

$1.04 million

Grundy

$8.67 million

$2.08 million

Claiborne

$18.20 million

$2.46 million

Hamblen

$90.87 million

$7.69 million

Clay

$6.74 million

$0.98 million

Hamilton

$1,016.11 million $82.70 million

Cocke

$46.29 million

$4.82 million

Hancock

$1.21 million

Coffee

$88.17 million

$7.64 million

Hardeman

$24.57 million

$2.90 million

Crockett

$8.93 million

$0.93 million

Hardin

$39.28 million

$5.75 million

$112.29 million

$11.29 million

Hawkins

$37.27 million

$4.24 million

Haywood

$14.71 million

$1.53 million

Cumberland Davidson

$5,686.34 million $432.92 million

$0.33 million

Impact of Travel on Tennessee’s Counties in 2015 County

Direct Tourist Spending

TravelGenerated State & Local Taxes

County

Direct Tourist Spending

TravelGenerated State & Local Taxes

Direct Tourist Spending

County

Henderson

$26.14 million

$2.45 million

Marion

$34.35 million

$3.34 million

Sequatchie

Henry

$55.55 million

$10.48 million

Marshall

$21.98 million

$1.94 million

Sevier

$2,031.32 million $175.15 million

Hickman

$8.02 million

$1.25 million

Maury

$117.12 million

$9.70 million

Shelby

$3,196.89 million $249.37 million

Houston

$5.90 million

$0.99 million

Meigs

$7.28 million

$1.39 million

Smith

$11.76 million

$1.24 million

Humphreys

$34.44 million

$4.15 million

Monroe

$38.53 million

$4.92 million

Stewart

$8.23 million

$1.72 million

Jackson

$2.28 million

$0.42 million

Montgomery

$205.10 million

$16.86 million

Sullivan

$356.52 million

$29.61 million

Jefferson

$59.18 million

$8.03 million

Moore

$1.65 million

$0.17 million

Sumner

$135.28 million

$11.56 million

$9.72 million

Johnson

$6.50 million

TravelGenerated State & Local Taxes $0.87 million

$1.32 million

Morgan

$4.81 million

$0.91 million

Tipton

$32.49 million

$3.15 million

Knox

$1,014.98 million $77.71 million

Obion

$53.00 million

$4.81 million

Trousdale

$3.97 million

$0.38 million

Lake

$10.07 million

$1.35 million

Overton

$7.68 million

$0.96 million

Unicoi

$8.73 million

$1.21 million

Lauderdale

$17.34 million

$2.43 million

Perry

$6.70 million

$2.14 million

Union

$6.44 million

$1.34 million

Lawrence

$39.76 million

$3.53 million

Pickett

$7.14 million

$1.42 million

Van Buren

$9.13 million

$1.49 million

Lewis

$6.16 million

$0.66 million

Polk

$28.04 million

$4.10 million

Warren

$23.17 million

$2.32 million

Lincoln

$22.77 million

$2.16 million

Putnam

$122.15 million

$9.96 million

Washington

$236.90 million

$19.70 million

Loudon

$54.25 million

$4.72 million

Rhea

$32.50 million

$4.12 million

Wayne

$10.58 million

$1.31 million

McMinn

$44.11 million

$3.81 million

Roane

$65.76 million

$7.44 million

Weakley

$19.56 million

$1.85 million

McNairy

$11.46 million

$0.84 million

Robertson

$50.08 million

$4.65 million

White

$20.65 million

$2.25 million

Macon

$7.41 million

$0.81 million

Rutherford

$316.45 million

$26.29 million

Williamson

$410.69 million

$33.23 million

Madison

$196.37 million

$16.10 million

Scott

$11.13 million

$1.30 million

Wilson

$144.27 million

$13.00 million

Tennessee Hospitality and Tourism Association • 11

FEATURE STORY

ROI:

Getting the Most from

12 • Tennessee Notes • Volume 3, Issue 1

By Greg Adkins, TnHTA President/CEO

W

hy should you be a member of the Tennessee Hospitality and Tourism Association? That’s a legitimate question. Every business and organization should be able to justify its membership investment in TnHTA. The answer is actually fairly simple: you want your business and this industry to thrive. You want to be able to grow and succeed.

You have an expectation that you will receive appropriate benefits from the investment of your resources — and we at TnHTA work hard to make sure that happens.

Your benefits come in many different forms. One of those is the government-relations services you receive from the association. For you to succeed, the regulatory framework from the federal, state and local government levels must work for you, and that is an important part of what we as an association do for you. Through the excellent advocacy and government-relations services you receive from TnHTA’s professional lobbying and government-relations staff, you can be sure that your concerns and issues are well represented before key decision-makers in both the legislative and executive branches of government. Through TnHTA, you have a strong voice and an active advocacy partner. As a member, you receive weekly legislative updates and a comprehensive report on bills that affect the industry, and you have the opportunity to participate in our annual TnHTA Day on the Hill.

As a member, you have the also have the opportunity to participate in other TnHTA events throughout the year, with many at a member discounted rate. These events, which take place on both the local and statewide level, include networking mixers, vendor showcases, charity auctions and annual events such as the Governor’s Conference on Hospitality and Tourism, the TnHTA Stars of the Industry Gala, CVB/DMO Spring Training Conference, Tennessee ProStart Invitational, the annual Law Symposium, the TnHTA Golf Classic and many more.

It’s also important that you stay informed on current issues and trends, upcoming activities and industry news. That’s why TnHTA members receive regular communications like our bi-monthly Connections e-newsletter, quarterly Industry Tips and Study Hall Education Foundation e-newsletters and the quarterly TnHTA NOTES magazine.

We also believe that your membership should either make or save you the amount of money that you pay in membership dues through the benefits that the association can provide for you through our strategic partners and preferred vendors. As a result, your membership benefits include:

Your membership is valuable to us, and we want to make sure your membership is valuable to you! I encourage you to take advantage of all of your TnHTA benefits. To learn more, or if you have any questions, please go to www.tnhta.net, or call our office at 615385-9970. ✪

Tennessee Hospitality and Tourism Association • 13

TnHTA AND INDUSTRY CALENDAR OF EVENTS

2017 TnHTA and

Industry Calendar of Events April 19–20

May 20

August 28

October 5

Spring Training TnHTA CVB/DMO Conference Manchester, TN

National Restaurant Association Show Chicago, IL

TnHTPAC Fundraising Event Memphis, TN

2017 TnHTA Stars of the Industry Gala Gatlinburg, TN

April 28–30

June 22–23

August 28–29

November 6

2017 National ProStart Invitational Charleston, SC

ISHAE Summer Meeting Chicago, IL

TnHTA Board of Directors Meeting Memphis, TN

TnHTPAC Fundraising Event Franklin, TN

October 4–6

November 6–7

2017 Tennessee Governor’s Conference on Hospitality and Tourism Gatlinburg, TN

TnHTA Board of Directors Meeting Franklin, TN

May 1

July 12–14

TnHTPAC Fundraising Event Kingsport, TN

Destination Marketing Association International Convention Montreal, Quebec

May 1–2

July 19

TnHTA Board of Directors Meeting Kingsport, TN

TnHTA Law Symposium Nashville, TN

May 17–18 AH&LA Legislative Action Summit Washington, DC

November 13–17

October 4

IAAPA Attractions Conference & Expo Orlando, FL

TnHTPAC Golf Tournament Gatlinburg, TN

August 26–29 US Travel ESTO Minneapolis, MN

December 6–9

October 5 Tennessee Tourism EXPO and Tennessee Food & Lodging Show Gatlinburg, TN

ISHAE Winter Summit St. Pete Beach, FL

INDEX OF ADVERTISERS AJR Media Group .... Inside Front Cover www.ajrmediagroup.com Anderson Benson Insurance ................ 3 www.AndersonBenson.com Billboard Connection .......................... 7 www.BestNashvilleBillboards.com 14 • Tennessee Notes • Volume 3, Issue 1

Gullett, Sanford, Robinson & Martin, PLLC .................. 7 www.gsrm.com

M. Gibson Hotel Group ............. Inside Back Cover www.mgibsonhotels.com

Kooky Canuck ..................................... 3 www.kookycanuck.com

Nolan’s Audio Visual, Inc. .................... 3 www.nolansav.com Sysco, LLC ........................... Back Cover www.sysco.com