Leadership Institute Programme Prospectus

EMPOWERING THE SARAWAK CIVIL SERVICE

Programme Prospectus

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EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

MESSAGE FROM TOP MANAGEMENT

YB Tan Sri Datuk Amar Haji Mohamad Morshidi Bin Abdul Ghani Sarawak State Sectretary & Chairman of the Leadership Institute of Sarawak Civil Service “Through the Institute’s flagship High Performing Leaders (HPL) programme, SCS leaders will be equipped with the capacity and capability to bring progress to our society and country. These HPL programmes will be developed to train leaders of different strata of the State Civil Service so that officers of all effective in executing their tasks and responsibilities at their respective level.”

YBhg. Datu Dr. Sabariah Putit Executive Director, Leadership Institute of Sarawak Civil Service We live today in a world that is very different from the one we grew up in, the one we were educated in. The world today is changing at such an accelerated rate and we need to pause and reflect on the entire system of nation building. This achievement has contributed to the larger training and development nature of the Sarawak Civil Service, and remain a great source of pride for the members. I am glad for the posotive impact of competency-based training has on the ‘rakyat’ is its encouraging outcome. We continuously seek to maintain and enhance this fine tradition of excellence, with continuing effort to increase the influence of continuous learning and development, which is a persistent mission of the Leadership Institute’s team.

Aristotle once said that, “ Educating the mind without educating the heart is no education at all.’

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

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Vision Building Leaders to Make a Difference to our Society and State

mission Producing Highly Competent and Talented Civil Servants, Capable of Providing Quality Service

core share values Intergrity King and Caring Professionalism Sense of Urgency Team Spirit Action and Result-Oriented

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EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

leadership institute training philosophy Organization Expectations

Improve Attitude

In Training

Employee Learn to

Improve Confident

Reduce errors & expenses

Be able to link Learning & Performance

Improve performance at work

Improve Growth

Overcome Weakness

Enhance Skill & Knowledge

Better processes & productivity

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

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list of programmes HIGH PERFORMING LEADERS: LEADERSHIP Introduction to SCS Scorecard: Concept and Methodology Understanding the 9 Steps of Balanced Scorecard (BSC) Methodology for Effective Execution Strategic Thinking and Planning for Leaders Design Thinking as a Process to Innovation Problem Solving and Decision Making Effective Leadership Skills Maximising Leadership Impact Critical Thinking in Management HIGH PERFORMING LEADERS: STATUTORY/LEGAL COMPETENCY Legal Competency Programme for District and Administrative Officers Effective Execution of Legal and Statutory Functions in Resident & District Office FINANCIAL MANAGEMENT: Financial Management for the Public Sector ECONOMIC DEVELOPMENT: Economics for Public Servants and Government Officials Globalization and Economic Integration Course PROJECT MANAGEMENT Effective Project Management Skill (Generic) Managing Government Project (Infrastructure) COMPETENCY FOR CAREER DEVELOPMENT: MANAGING CULTURE CHANGE Excellent Ethics at the Workplace Entrepreneurship and Preparation for Retirement Course Individual and Organization Development Integrity Course in the Civil Service (PIOB) SCS 6 Core Values and High Performance Work Culture Administrative Support Skills Course SCS Disciplinary Action Management Workshop

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EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

COMPETENCY FOR CAREER DEVELOPMENT: MANAGING CUSTOMER NEEDS Record Disposal and Inactive Files Frontline Customer Service and Development Programme Managing Your Personal Finance Effective Records and File Management Effective Supervisory Skills Creative Thinking and Analytical Thinking skills Writing Letters and Effective Minutes Event Management Defensive Driving Course: Driver’s Protocol and Vehicle Maintenance Meeting Management and Minutes Writing Quality Course Emcee (Master of Ceremony) Workshop English for Correspondence Effective Report Writing Effective Speech Writing COMPETENCY FOR CAREER DEVELOPMENT: PROJECT AND PROGRAMME DELIVERY EXCELLENCE Introduction to Project Managing Troubled Projects Management for Non-Technical Staff Event Management and Protocol: A New Dimension Liaison Officers ORIENTATION: On Boarding 30 General Induction Course SUPPORTING SKILLS DEVELOPMENT: Microsoft Excel 2010 – Dashboard and Interactive Reports Microsoft Excel 2010 (Advanced) Microsoft Excel 2010 (Intermediate) Microsoft PowerPoint 2010 (Advanced) Train the Trainer Preparation Briefing on Financial Management Auditing Based on the Accountability Index Effective Presentation Skills DIGITAL ACUMEN: The Digital Era: A Guide for Government Personnel Big Data Master class HR SKILLS DEVELOPMENT: Effective Training Needs Analysis (TNA) Programme HR Overcoming the Challenges of Digital Transformation EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

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What Our Participants Say About Us This training has helped me to implement the Balanced Scorecard at corporate level of the department. It is not easy to implement the Balanced Scorecard if you do not know the basic and concept of the Balanced Scorecard. The next step that I can take is to look into the effectiveness of the Balanced Scorecard.

Introduction to SCS Scorecard: Concept and Methodology Besides the info & knowledge on projects, I learnt on the soft-skills/human touch/relationship management aspect too which also contribute to success of projects.

The course is good as the trainer has summarized all the knowledge from all the books needed to do strategic planning into a guide book that we can use.

Strategic Thinking and Planning for Leaders Managing Government Project (Infrastructure) This course must be made compulsory to P&P Officers especially those who are involved in drafting government policy.

The DT framework, skills and processes is a practical approach for us to design functional instruments to come out with creative and innovative solutions required to address social development issues henceforth.

This course helps me to understand the fundamental exceptional customer service, attitude of service and learn more about professional image and grooming.

Design Thinking as a Process to Innovation

Frontline Customer Service and Development Programme

I am able to design training programme and build confidence during presentation.

Train the Trainer

Good insights and resources, framework in preparation of Big Data. Highly experienced trainer/ resource trainer.

Big Data Master-class

I learned a lot regarding discipline, time management, and team spirit.

I am more determined and passionate to do my job to achieve excellent performance.

Onboarding 30 I like the AR topic so much that I can’t wait to use it when it time to present. This kind of topic or course should be developed more since it fits the need for transformation towards digital economy.

The Digital Era: A Guide for Government Personnel Content of this course is highly relevant for this new era of digitalisation of economy. The course presented a good case for the government to evolve into high efficiency thinking mindset.

HR Overcoming the Challenges of Digital Transformation

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EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

HIGH PERFORMING LEADERS:

LEADERSHIP

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Introduction to SCS Scorecard: Concept and Methodology OVERVIEW This programme will provide an overview of the Balanced Scorecard (BSC) performance management system.

It covers the basic conceptual principles and elements of the BSC methodology. This programme is limited to providing working level knowledge for Grade 41 to 44, SCS officers.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Utilise BSC as a performance management system • Understand the basic concepts and elements of the BSC methodology • Start to create a BSC for their workplace CONTENT • Introduction to SCS Scorecard • What is Strategy?

• Strategy Mapping • Measures • Target Setting METHODOLOGY: • Lectures • Small group work TARGET GROUP: Officers at Grade 41- 44 DURATION: 2 days

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Customer Satisfaction Rating

91%

Understanding the 9 Steps of Balanced Scorecard (BSC) Methodology for Effective Execution OVERVIEW: This programme will provide a structured 9-steps approach of Balanced Scorecard (BSC) methodology and implementation framework. This will be a detail programme involving case study for participants to appreciate and apply the BSC methodology in developing organizational strategy and implementing strategy effectively to achieve breakthrough performance.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Gain an understanding of strategic thinking and planning.

• Use the BSC to drive organisational performance.

• Supervise and lead subordinates using a well-established performance management tool.

CONTENT: SCS SCORECARD OVERVIEW • Step 1 - Assessment • Step 2 – Strategy • Step 3 – Strategic Objective • Step 4 – Strategic Map • Step 5 – Performance Measures • Step 6- Strategic Initiatives • Step 7 & 8- Performance Analysis and Alignment • Step 9- Evaluation METHODOLOGY: • Lectures • Group work TARGET GROUP: Officers at Grade 48 - 52 DURATION: 3 days

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Strategic Thinking and Planning for Leaders OVERVIEW: Creating the vision and direction of the company and ensuring the cohesiveness between the people within the organization and organizational objectives are all aspects of strategy. Strategy allows the organization to build and strengthen its long term competitive position and financial performance, as well as to create, capture and sustain competitive advantages.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand and use strategic planning concepts and tools.

• Create an effective company vision and mission.

• Apply strategic planning thinking in the workplace.

CONTENT: • Module 1: Understanding Good to Great Company; The Myth of Super Managers • Module 2: What is Strategic Thinking? What is Operational Thinking?

• Module 3: Type of Strategies Blue Ocean Strategy • Module 4: How to craft strategies – Understanding PESTEL and SWOT Analysis, TOWS Analysis and Strategic Issues • Module 5: Building a Company’s Vision • Module 6: Secrets of Successful Strategic Execution Using BSC as a Strategic Management System, Transforming Corner Officer Strategy into Frontline Action Turning Great Strategy into Great Performance; How Clear Decision Roles Enhance Organizational Performance METHODOLOGY: • Lectures • Group exercise TARGET GROUP: Officers at Grade 48 - 52 DURATION: 2 days

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Customer Satisfaction Rating

91%

Design Thinking as a Process to Innovation OVERVIEW: Design thinking draws upon logic, imagination, intuition and systematic reasoning to explore the possibilities of what could be, and creates desired outcomes that benefit the end user, the stakeholders. A design mind-set is not problem-focused; it is solution-focused, and action oriented. It involves both analysis and imagination.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Build a mind-set to think differently in solving problems • Develop a human-centred approach to a ‘Designer’s Sensibility’ to use stakeholder insights to explore opportunities for innovation • Be aware of and practice tools for ‘User Understanding’ of the ‘job to be done’ and draw insights for exploring Innovation.

CONTENT: SCS Scorecard Overview • Module 1 – Preparing the mind-set: fixed versus growth mind-set to look for opportunities • Module 2 – Design Thinking: A User-Centred approach to Innovative Solutions Framework • Module 3 – Guide Mastery of the Design Thinking Process – “Real Life Situation” METHODOLOGY: • Group activities • Lectures TARGET GROUP: Officers at Grade 51 - 52 DURATION: 3 days

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Problem Solving and Decision Making OVERVIEW: This programme is about the identification of alternative solutions to problems from four basic perspectives: psychological, cognitive, normative and problem-solving. The programme explores problem solving and how it relates to decision-making in the context of project management.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Gain a clear understanding of a problem, gather data and obtain a list of workable alternatives and recommendations.

• Develop the ability to see the big picture – the internal and external environment.

• Be able to dissect a situation at hand and look at the situation, identify what we know about it.

CONTENT: • Module 1: Situation Appraisal • Module 2: Problem Analysis • Module 3: Decision Analysis • Module 4: Potential Problem Analysis METHODOLOGY: • Group activities • Lectures TARGET GROUP: Officers at Grade 41 - 44 DURATION: 3 days

Customer Satisfaction Rating

86%

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Effective Leadership Skills OVERVIEW: Many say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity and challenges. Others pick up essential leadership skills along the way. Leadership skills can be learned and mastered over time with the right approach, tools and techniques LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand what leadership is.

• Understand the difference between leadership and management.

• Appreciate the importance of understanding others and building empathy and relationships.

• Distinguish different leadership styles.

CONTENT: • Module 1: The Evolution of Leadership • Module 2: Leading in Different Situations • Module 3: Modelling the Way • Module 4: Enabling Others to Act • Module 5: Encouraging the Heart • Module 6: Influencing Skills for Leaders • Module 7: Leaders as Managers at Work • Module 8: Effective Planning and Successful Implementation • Module 9: Monitoring, Control and Feedback METHODOLOGY: • Classroom training • Group activities TARGET GROUP: Officers at Grade 41 - 44

Customer Satisfaction Rating

93%

DURATION: 2 days

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Maximising Leadership Impact OVERVIEW: This programme takes a practical approach to equip leaders with essential leadership skills in order to lead the self and others effectively. It covers areas of self-leadership so that the leader has a keen sense of self-awareness to bridge their leadership gaps. Participants will also learn key principles to successfully lead others in order to build a high performance team.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Develop self-awareness in order to maximise leadership capacity and potential • Embrace a pro-active values-driven leadership posture • Influence effectively others to deliver business goals CONTENT: • Module 1: Leadership Influence and Growth • Module 2: SILEGA COMMANDER Leadership Simulation • Module 3: Action Driven Leadership • Module 4: Leading High Performance Teams • Module 5: Leading in Conflict Environments • Module 6: Leading Others to Drive Results • Module 7: Leading Outrageously METHODOLOGY: • Lectures • Group activities • Computer simulation exercises TARGET GROUP: Officers at Grade 44 - 52 DURATION: 2 days

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Customer Satisfaction Rating

85%

Critical Thinking in Management OVERVIEW: Critical thinking is the disciplined art of intellectual reflection in decision making taking into consideration the ethical, cultural, social, educational, historical and ideological dimensions. Critical Thinking is about becoming a better thinker in every aspect of your life especially for those in making management decisions. The course will assist participants to think clearly and rationally about management and business challenges, and make judicious use of logic, evidence and ethics to make informed judgments. It will help participants to review, analyze and evaluate decision making.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Develop informed decisions in complex business environments, drawing on logical reasoning, reliable sources of evidence and academic theory • Recognize faulty thinking and cognitive biases, and explain how they contribute to or influence decision making • Analyze managerial issues using multiple ethical frameworks, and decide on a principled course of action • Apply multiple problem-solving strategies for analyzing a complex business issue, and formulate an innovative solution CONTENT: • Concept of Critical Thinking • Reasoning in Critical Thinking • Clarity in Critical Thinking • Credibility in Critical Thinking • Reflections in Critical thinking METHODOLOGY: • Lectures • Case studies • Group work/Group activities • Group presentation TARGET GROUP: Officers Grade 29 and above, business executives, managers and directors in decision-making positions.

DURATION: 2 days

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HIGH PERFORMING LEADERS:

STATUTORY / LEGAL COMPETENCY

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Legal Competency Programme for District and Administrative Officers OVERVIEW: This programme is specially designed to enhance the legal competency of the Sarawak’s Administrative Officers who will be handling legal and statutory functions, upon appointment as Second-Class Magistrate, and in the discharge of other official duties.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand the fundamentals of Malaysian Law • Be aware of those Acts which are relevant to Sarawak • Be conversant with relevant areas of the law such as land law, customary law and administrative law • Gain and enhance knowledge of the relevant legislation (statutes) which deal with the powers and functions of Administrative Officers.

• Apply the judicial powers and functions in performing their duties as Second-Class Magistrates • Acquire a deeper knowledge of the Sarawak legal framework within Malaysia CONTENT: • Introduction to Malaysian Legal System • Interpretation Act 1948 & 1967 (Act 388) and Interpretation Ordinance (Cap. 1) • Statutory Declarations Act 1960 (Act 13) and Oaths and Affirmations Ordinance (Sarawak Cap. 55, 1958 Ed.) • Criminal Procedure Code (Act 593 – Revised 1999) • Evidence Act 1950 (Act 56) • Native Courts Ordinance 1992 • Principles of Administrative Law • Principles of Law of Contract • Law of Tort • Land Code (Cap.81) • Anti-Corruption Act 1997 (Act 575) • Penal Code (Act 574) METHODOLOGY: • Lectures • Case studies • Role-plays • Visit to the court house TARGET GROUP: District officers, Administrative Officers and Assistant Administrative Officers.

DURATION: 5 days

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Effective Execution of Legal and Statutory Functions in Resident & District Office OVERVIEW: Resident and District Offices in Sarawak performs legal and statutory roles and duties as provided under relevant Acts and Ordinances. The appointment and statutory duties of administrative officers in Resident and District Offices require systematic legal competency training to equip them with adequate knowledge, skills and ability to perform the job effectively according to procedures and requirement of the law. Administrative Officers need to equip themselves with sound legal competency in discharging legal and statutory duties effectively. The module is customised based on the legal and statutory duties assigned to administrative officer serving in Resident and District Offices in Sarawak.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Enhance greater awareness, understanding and knowledge on relevant statutes related to the powers and duties of Administrative Officers (as Magistrate, District Officer and Resident).

• Enhance efficiency and effectiveness in executing judicial powers, statutory functions and duties based on procedures and requirement of the law • Perform duties and responsibilities with utmost integrity and accountability.

CONTENT: Part I: Judicial Duties Part II: Statutory Duties • Introduction to Malaysian Legal System • Administration of Estates Ordinance (Cap.80 – 1948 Ed.) • Subordinate Courts Act 1948 (Act 92) • Adoption Ordinance (Cap.91) • Criminal Procedure Code (Act 593 – Revised 1999) • Native Courts Ordinance 1992 • Penal Code (Act 574) • Native Courts Ordinance 1993 • Evidence Act 1950 (Act 56) • Land Code (Cap.81) • Case Study & Mock Trial – Simulation • Local Authorities Ordinance 1996 (Cap. 20) METHODOLOGY: • Interactive experiential learning • Competency Development and Assessment • Case studies • Mock Trial/Simulation Video TARGET GROUP: District Officers, Administrative Officers and Assistant Administrative Officers.

DURATION: Part I: 4 days

Part II: 2 days

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Financial Management

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Financial Management for the Public Sector OVERVIEW: In the Financial Management Transformation Action Plan, one of the on-going improvement approaches is the continuous development of competency/professionalism of finance teams. To realize this, the State Financial Secretary’s Office has designed and developed financial training modules that meet the needs of the SCS environment as well as being in compliance with prevailing rules and regulations.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Gain a greater understanding of State financial procedures and orders.

• Appreciate the workings of vital areas such as procurement and asset management.

• Understand the importance of accountability in public finance.

CONTENT: • Management of Budgets • Management of Collection, Payment and State Public Accounts • Management of Government Trust Funds and Trust Accounts • Management of Loans • Procurement Management • Management of Moveable Assets • Accountability in the Public Sector METHODOLOGY: • Lectures • Group and Individual exercises • Discussions TARGET GROUP: Officers at Grade 27 - 40 DURATION: 5 days

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Customer Satisfaction Rating

86%

HIGH PERFORMING LEADERS:

ECONOMIC DEVELOPMENT

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Economics for the Public Servant and Government Officials OVERVIEW: The aim of the module is to provide participants with a basic understanding of a range of economic concepts, issues and debates etc. This course will cover both macro and micro-economic issues with the intention of providing both context for development debates and a tool-kit for analyzing new initiatives. It takes a nontechnical approach and assumes no prior study of economics.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Apply the concept and ten (10) basic macro and micro economic principles to support the definition of economic phenomena • Discuss with clarity the various perception and how different these current economic phenomena with the reality that happened to a commoner in everyday life • Interpret macroeconomics indicators aligned to the international standards and relates their situation with our domestic situation • Interpret economic report from validated source and recognized authority • Acquire knowledge and skills in objective thinking, creative and optional in making decision and solving problems • Explain issues and current economic situation in general CONTENT: • Introduction and Gap Analysis • Research Science and Analysis • Data interpretation, analysis and findings • Government’s role in the economy • Productivity and TFP- MPC Canvas • New Economic Model – POA of EPU • Indicators – Input-Output, CAGR. IRR METHODOLOGY: • Lectures • Group Work/Group Activities • Quizzes • Group Presentation TARGET GROUP: Officers Grade 41 and above DURATION: 2 days

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• Emerging growth economy – services, on-lines, etc.

• Technology and Resources-4IR, AI, Data Analytic, Ergonomics.

• Analysis tools-NBOS, 7s, SWOT, etc.

• Productivity and TFP- Canvas • New Economic Model – POA • Indicators – Input-Output, CAGR. IRR • CPI –Perception vs Reality

Globalization and Economic Integration Course OVERVIEW: The Globalization and Economic Integration Course is a comprehensive course developed to enhance the knowledge of participants on global and regional economic issues that affect Malaysia. The course includes academic and practical knowledge of economics, finance, international affairs and trade.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Develop government officers a multidisciplinary academic and practical knowledge that is critical on global affairs that affects Malaysia; and • Develop competent and competitive officers that is in-line with the paradigm shift of the national public administration transformation.

CONTENT: • Globalisation and International Economic Integration: History, Evolution and Institutions • Trade & Industrial Policies for Development • Malaysia’ Participation at International Trade Negotiations: Issues & Challenges • Attracting FDI: The Opportunities • Attracting FDI: The Challenges • The Need for Greater Financial Integration & Development • Promoting Fair Competition • Presentation of Case Study (*Assessing the Cost & Benefit of Malaysian Participation in FTA’s / RTA’s) METHODOLOGY: • Lectures • Group Work/Group Activities • Group Presentation TARGET GROUP: Officers Grade 41 and above DURATION: 4 days

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HUMAN RESOURCE (HR) PROJECT MANAGEMENT

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Effective Project Management Skill (Generic) OVERVIEW: This programme is a skill-based workshop designed to offer participants the practical application of project management in the form of tools and insights on how to properly manage projects. Participants have the chance to delve not only into the solid principles of project management. This workshop is also designed to enable nonproject managers to acquire the required skill to enable them to support project activities effectively.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Determine key role of project managers.

• Explain key process of project management –initiating, planning, executing, monitoring and control.

• Develop project charter • Define project scope • Determine project schedule • Develop project cost, quality and HR management plan.

• Develop project communication management plan • Determine project risk management plan.

• Explain key process of effective project procurement management.

• Acquire fundamental skill for project leadership CONTENT: • Project Management - fundamental concept • What is project life cycle?

• Project Integration Management • Project Scope Management • Project Time Management • Project Cost Management • Project Quality Management • Project Communication and human capital management • Project Risk Management • Project Procurement Management • Project Stakeholder Management • Project Management – How to bridge the execution gap?

METHODOLOGY: • Exercises, Case Studies and Simulations of Project Scenarios • Group Presentations • Pre and Post Programme Assessments TARGET GROUP: Non-Technical Officers at Grade 41 - 44 DURATION: 2 days 30 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Customer Satisfaction Rating

94%

Managing Government Project (Infrastructure) OVERVIEW: The purpose of this course is to help determine whether a project is ‘troubled’ and if so, to lay out a process to turn the project around. This course is essential to equip SCS officers, especially those involved in the implementation, monitoring and supervision of projects, with critical project management competencies.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Define troubled project.

• Determine common causes of troubled project based on their organization’s past and current project performance.

• Explain implications of troubled projects.

• Explain TPRF and common obstacles to applying it.

• Determine key success factor to apply TPRF. • Have a practical understanding of troubled projects and how to avoid them and mitigate them.

• Determine personal action plan to translate lesson learnt into sustainable action to achieve desired objectives.

CONTENT: • What is a troubled project?

• Common causes of troubled projects • Implications of troubled projects • TPRF Overview • Symptoms of troubled projects • Common obstacles to application of TPRF • Key Success Factors to applying TPRF • Personal Action Plan METHODOLOGY: • Experiential learning based on relevant case studies.

• Experience sharing and discussion of best practices.

• Relevant training videos from international authorities.

• Group work.

Customer Satisfaction Rating

90%

TARGET GROUP: Technical officers handling project management DURATION: 2 days

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COMPETENCY FOR CAREER DEVELOPMENT

Managing Culture Change

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Excellent Ethics at the Workplace OVERVIEW: To create a conducive and productive working environment, positive daily work practices must be cultivated in every level regardless of rank and position at the workplace. All civil servants including office cleaners are equally important in playing their respective roles in helping the government to achieve the State’s vision and mission. This course focuses on creating awareness among the office cleaners of the importance of their roles in the workplace.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand importance of their roles in the workplace • Learn self-management techniques for excellent performance • Apply stress management technique effectively at work • Practice efficient communication skill CONTENT: • Excellent management and ethics of office cleaners • Server ethics and manners at the workplace • Self-discipline in performing duties at the workplace • Daily work practices of office cleaners • Philosophy and principle of performance consistency at the workplace METHODOLOGY: • Lecture • Group Discussion • Exercises • Role-play TARGET GROUP: Office Cleaners DURATION: 2 days

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Customer Satisfaction Rating

90%

Entrepreneurship and Preparation for Retirement Course OVERVIEW: The Entrepreneurship and Preparation for Retirement Course is intended to provide exposure on entrepreneurship and preparation for retirees either before or after retirement. Realizing this fact, this course is being held to assist retirees with preparation for retirement, about how the retirement life, explain financial management methods as well as how to get involved in business.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Prepare to venture into entrepreneurship.

• Know the procedure to apply for financial loan from various financial agencies.

• Know which appropriate agencies or institutions to apply to for financial loan.

• Build networking through contacts with various agencies as well as knowing what the facilities offer.

CONTENT: • Basic Entrepreneurship • Business Environment • Marketing • Company Registration and Licensing Procedures (UPK/FFO/PKK) • Application for Loan or Money Management after Retirement • Business Opportunities for Retirees • Mental and Spiritual Preparation after Retirement • Agriculture • Fisheries • Grocery store • “Halal” food • Direct selling (Jualan Langsung) • Snacks METHODOLOGY: • Discussions • Evaluation List Guide • Multimedia presentations • Assessment before and after the course

Customer Satisfaction Rating

97%

TARGET GROUP: Officers who will be retiring in 5 years’ time DURATION: 3 days

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Individual and Organization Development Integrity Course in the Civil Service (PIOB) OVERVIEW: Developing a government with integrity and good-governance values is a responsibility of both government leaders and government organizations. Several major government policies such as the Application of Islamic Values, the National Integrity Plan (PIN), the Islam Hadhari Approach, the Wasatiyyah Approach and the Government Transformation Programme (GTP) emphasized on issues involving integrity and good-governance.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Increase the understanding of participants on the philosophy and the concept of National Integrity Plan (PIN) and its implementation.

• Enhance understanding and appreciation of participants on the strengthening of integrity in the public sector.

• Discuss current issues relating to integrity in the civil service of the country.

CONTENT: • Principles and Philosophy of National Integrity Plan and its Implementation • Leadership by example • Role of Promise Me in Creating Integrated Civil Service • Introduction to Corruption, Misappropriation and Abuse • Anti-Corruption, Corruption and Misuse Measures • Integrity in Financial Management • Dialogue with the Civil Service Figure • Learning Tour METHODOLOGY: • Discussions • Lectures • Study visits TARGET GROUP: Officers in the Management and Professional Group and Support Group staff at the Ministries, Departments, Statutory Bodies and Local Authorities DURATION: 3 days Customer Satisfaction Rating

91%

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SCS Six (6) Core Values and High Performance Work Culture OVERVIEW: Every organisation with employees has their own set of working culture. It may be actively cultivated or not even thought about, but it is there, creating and sustaining the social norms that influence behaviour. Culture has an impact on performance but one cannot just calculate which kind of culture can make your organisation high performing as if it were a compensation plan or an operational directive. Even if your people agree that a certain culture is desirable - for example teamwork or more openness – they cannot simply stop acting one way and start acting another. People not only act according to their personal values, but they are also powerfully influenced by the environment around them – in this case the organisational culture – even to a point that the culture can modify their personal values.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand Change in the context of Sarawak Civil Service Transformation Agenda through the internalization of the “An Honour to Serve Philosophy”, the Vision, the Mission and the Six (6) Core Values.

CONTENT: • Self-Analysis • Creating a High Performance, Values-Aligned Culture • An Honour to Serve Philosophy • Vision • Mission • Common Shared Values METHODOLOGY: • Lectures • Group Activities • Presentations • Role Plays • Audio Visual Aids TARGET GROUP: Officers at Grades 40 and below DURATION: 2 days

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus 37

Administrative Support Skills OVERVIEW: Having effective administrative skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavour that you pursue. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively. In this two (2) -day course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skilfully.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Get organized.

• Manage their time more effectively.

• Prioritize their time so they can get it all done.

• Complete special tasks.

• Gain verbal communication skills.

• Gain non-Verbal communication skills.

• Empower themselves.

• Deal better with their managers.

• Take care of themselves as a priority.

CONTENT: • Module 1: Getting Organized (I) • Module 2: Getting Organized (II) • Module 3: Managing Time • Module 4: Getting It All Done On Time • Module 5: Special Tasks METHODOLOGY: • Lectures • Group activities • Presentations TARGET GROUP: Officers at Grades 11-27 DURATION: 2 days

38 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

• Module 6: Verbal Communication Skills • Module 7: Non-Verbal Communication Skills • Module 8: Empowering Yourself • Module 9: The Team of Two • Module 10: Taking Care of Yourself

SCS Disciplinary Action Management Workshop OVERVIEW: Disciplinary action management is a task that requires a high degree of understanding on disciplinary procedures.

In addition, the officers involved shall have the necessary skills, knowledge and disclosure in handling disciplinary cases.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Enhance knowledge on disciplinary management procedures in accordance with procedures set by law.

• Give in-depth understanding for relevant officers regarding the validity of disciplinary management procedures.

CONTENT: • Module 1: Introduction to Disciplinary Action Management • Module 2: Investigation Skills and Preparation of Charges Letter • Module 3: Not Present on Duty and Untraceable • Module 4: Criminal Case Procedures and Statutory Orders • Module 5: Disciplinary Procedures K.15 (1) KKSPA, 1996 and Disciplinary Procedures K.15 (2) KKSPA, 1996 • Module 6: Sentence and Disciplinary Appeal METHODOLOGY: • Talks and Case Studies • Group Discussions • Group Work Presentations • Pre and Post Workshop assessment TARGET GROUP: Officers at Grades 27 and above who deal with disciplinary action.

DURATION: 3 days

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus 39

40 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

COMPETENCY FOR CAREER DEVELOPMENT

Managing Customer needs

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Record Disposal and Inactive Files OVERVIEW: Government agencies as well as private agencies have created many records in daily affairs. Records deemed to be no longer active will be stored in their respective agencies. Inactive records can be disposed through existing rules. In order to process inactive records for disposal, the officers and staff responsible for this record should know the methods and processes involved in the disposal of the records. In this context, participants of this programme will be exposed to all procedure of record disposal.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Select the methods to determine useful records and worthless records.

• Learn how to reduce quantity and keeping the records in their respective departments/agencies.

• Manage the disposal of financial records in accordance with AP 150 (Appendix M).

• Carry out disposal works for the purpose of transfer / destruction according to existing procedures/ rules.

• Understand, identify and save archival status records.

• Understand the method of evaluating inactive records.

• Indirectly improve efficiency and corporate image.

CONTENT: • Module 1: Record management concept • Module 2: Approaches / understanding on principles of archival • Module 3: Criteria selection on Archival Record • Module 4: Preparation of description • Module 5: Transfers / relationships with related agencies • Module 6: Practical training sessions METHODOLOGY: • Lectures • Group work/discussions • Presentations TARGET GROUP: Officers who are responsible for maintaining records and files.

DURATION: 2 days

42 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Frontline Customer Service and Development Programme OVERVIEW: The frontline staff is the most visible personnel of an organization’s service delivery. These staff represent the organization in their daily interactions with customers and therefore play a significant role in determining service quality. The participants will learn how to deal with customers or clients with the necessary knowledge on customer services and exceeding the customers expectation when dealing with them. It will give the participants the confidence and empowerment to deliver excellent service efficiently and effectively.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand the purpose of customer service within a business • Recognize the value and impact of satisfied customers and extremely satisfied customers • Describe the impact and consequences of poor service and dissatisfied customers on the business-and your own job satisfaction • Identify the service behaviors that undermine effective customer interactions • Apply interpersonal and conversational strategies to build rapport, the relationship and customer confidence.

CONTENT: • Module 1: Introduction to frontline customer service • Module 2: Act like you own the business (Hospitality Values) • Module 3: Customer service interactions and transactions • Module 4: Interpersonal and conversational strategies • Module 5: People skills to deliver excellent customer service • Module 6: Creating a culture of service excellence • Module 7: The Challenging customer • Module 8: Tools of The Trade For Successful Frontline Customer Service METHODOLOGY: • Lectures • Group work/discussions • Presentations TARGET GROUP: All frontline staff from all departments, agencies and ministries who deals directly with customers DURATION: 2 days

Customer Satisfaction Rating

94%

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus 43

Managing Personal Finance OVERVIEW: This course is meant to guide us by explaining some of the most important elements of finance: understanding where our money comes from (our income), where our money goes (commitments, taxes and expenses), and how we can manage that money (budgeting and saving). Without proper money management we are in actual fact overspending and in a lot of cases spending beyond our means. Therefore money management guides us in managing our spending and avoids over-spending.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Learn debt management strategies.

• Identify ways to optimize savings.

• Discover advantages of maintaining a positive credit rating.

• Apply the steps to financial freedom.

• Understand the importance of budgeting and techniques for proper financial management and spending.

• Understand complex consumer finance and lending related terminology.

• Develop an understanding of the emotional components of money behaviour.

• Explore how our value systems work and how perceptions, interactions, relationships, and judgments are all influenced by money.

CONTENT: • Income Versus Expense – Budgeting • Debt Management • Optimum Income, Savings And Changes Of Attitude • Financial Freedom METHODOLOGY: • Lectures • Group Activities • Group Presentations • Case studies • Pre and Post Course Assessment TARGET GROUP: Officers at Grades 17- 40 DURATION: 2 days

44 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Effective Record and File Management OVERVIEW: A successful business is as good as keeping the record. All correspondence with customers, financial information, market information and customer-related facts must be recorded in the filing system. If there is no proper record management and inefficient filing system, an agency can lose important information, time and profit. With the guidance in this course, it can help to better manage the records and files of the organization.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • See the importance of good record management practices in their respective offices.

• Manage their respective agency records.

• Improve the skills of processing records especially in handling records at the preparation stage, storage, maintenance and disposal of records.

• Improve and minimize track record/information time.

• Provide information quickly and accurately.

• Enhance awareness of the importance of good record management practices in their respective offices.

• Improve the competencies and image of each agency.

CONTENT: • Practical And Practice In Record Management • Files Operation • Characteristics And Safety Control Record • Legalization In Management Of Records • Record End Of Records Discussion METHODOLOGY: • Lectures • Discussions in groups • Group work and presentations TARGET GROUP: Officers involved in the storing of records and files DURATION: 2 days

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus 45

Effective Supervisory Skills OVERVIEW: Being responsible for the effectiveness of others requires a delicate balance of goals, teamwork and encouragement. This practical course will enable participants to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Set realistic job expectation with team members.

• Perform goal-setting in a team environment.

• Assign and delegate task accordingly.

• Give constructive feedback to improve performance.

• Manage time and tasks effectively.

• Resolve conflict in teams using objective approaches.

• Mentor others to build accountability and trust.

• Incorporate best practice in management and supervision.

• Develop their own management and supervisory style.

• Improve staff retention and develop teams to their full potential.

CONTENT: • Module 1: Understanding the roles of supervisors in organization • Module 2: Setting clear work expectations with team members • Module 3: Formulating goals and accountability for results • Module 4: Leveraging on others - assigning work to team members • Module 5: Effective delegation of work • Module 6: Giving constructive feedback for improved performance • Module 7: Enhancing self-productivity - effective time management • Module 8: Building strong team - resolving conflict as a supervisor • Module 9: Developing team members through mentoring • Module 10: planning and problem solving tools for supervisors

METHODOLOGY: • Participative lectures • Group and Individual exercises • Pre and Post Workshop Assessment TARGET GROUP: Officers at Grades 27- 40 DURATION: 2 days

46 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Creative Thinking and Analytical Thinking skills OVERVIEW: This two (2) - day course will expose the support staff with a variety of techniques to generate creative and analytical thinking. Through individual and group activities, they will practice using creative and analytical thinking techniques in analysing problems at work.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Explain the importance of thinking creatively and analytically in the workplace.

• Practise the ‘T’ method to be more creative and analytical.

• Describe the steps of problem solving in a creative and analytical way.

• Use the Crawford Writing Method and ‘Creative Brainstorming’ to generate creative ideas.

• View ideas from every aspects using the Methods of ‘Matrix Reframing’.

• Determine the advantages and disadvantages of the idea using the ‘Force Field’ analysis • Know how to use a range of creative thinking methods, tools and techniques to generate ideas and solve problems.

• Apply relevant methods and tools to generate ideas for improving areas of their own work.

• List the strategies to gain support from management to implement the creative ideas CONTENT: • Module 1: Introduction to creative and analytical thinking • Module 2: Towards creative and analytical support services • Module 3: Creative and analytical thinking and skills • Module 4: Creative and analytical thinking to solve the problems in workplace • Module 5: To identify and determine the problems at workplace in a creative and analytical • Module 6: Generate creative idea to solve problems in workplace • Module 7: Multi perspective as a generator to creative idea and analytical mind • Module 8: To value and choose creative and analytical idea • Module 9: Make a creative idea as one reality • Module 10: Make creativities and analytical thinking as a practice in workplace METHODOLOGY: • Talks • Discussions • Group and individual work • Case studies • Pre and post course assessment TARGET GROUP: Officers at Grades 20- 41 DURATION: 2 days

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus 47

Writing Letters and Effective Minutes OVERVIEW: The use of “Bahasa Malaysia” by civil servants in Sarawak still needs to be improved. This is based on various language issues contained in official forms, letters, reports and minutes of meetings distributed to the public.

This course is designed specifically for civil servants to provide exposure and practice so that they can properly use “Bahasa Malaysia” clearly, effectively and concisely in official matters.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Foster positive attitude of civil servants towards the use of standard “Bahasa Malaysia”.

• Obtain latest information on roman spelling, grammar, official letters, morphology etc. to target groups • Gain insights on issues of standard “Bahasa Malaysia” in creating effective communication.

CONTENT: • Language as an effective communication tool, system and its role as a communication tool • Spelling and Punctuation Systems • Practical grammar for effective communication • Language style for effective communication • Defining letters and memos • Types of letters and memos • Letter and memo functionality • Letters and memo formats • Meeting management, minutes of meetings concepts and functions

METHODOLOGY: • Talks • Exercise and practice • Presentation and discussion Customer Satisfaction • Pre and post-course assessment Rating TARGET GROUP: Officers at Grades 17- 41 DURATION: 2 days

48 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

93%

Event Management OVERVIEW: The need for better management and handling of events is an important agenda of every event organizer or event. This course is designed to enhance the skills in the field of hosting, management and organizing of events as well as to master the skills of public speaking among participants. This course specifically emphasizes on the mastery of skills in organizing events as well as being more professional and proficient.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Learn the field of hosting, role and responsibility as a host.

• Understand the differences and requirements of hosting for formal or informal occasions.

• Apply appropriate communication and public speaking practices.

• Employ/provide complete hosting scripts.

• Understand social and etiquette protocols.

• Demonstrate confidence and professionalism when organizing events.

• Achieve best practice in the development and delivery of successful events.

• Understand the key elements of organising events using appropriate social and etiquette protocols.

CONTENT: • Physiology and Psychology Session • Hosting From A Wider Perspective • Functions and Role of Host as well as Event Types • Interaction and Communication in Public Speaking • Script Processing - Language, Vowel and Intonation • Image and Identity In Your Own Skill • Audio Systems and Audio Offsets Organization of the Event - Protocol and Ethics • Training Procedure and Event Rehearsal METHODOLOGY: • Lectures • Exercises and practices • Presentations and discussions • Pre and post-course assessment TARGET GROUP: Officers who organize events DURATION: 3 days

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus 49

Defensive Driving Course: Driver’s Protocol and Vehicle Maintenance OVERVIEW: Organizations should have a mission and objective to provide efficient, excellent and ethical logistics services. To realize that objective, the organization must ensure that drivers have the competence as an efficient, disciplined, prudent, responsible and motivated driver.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Improve the communication skills, protocols and social ethics of a driver.

• Practise defensive driving principles in everyday driving methods.

• Maintain the documents and records, especially vehicle log book.

• Maintain the engine with proper and safe methods and techniques.

• Identify appropriate and high quality spare parts and lubricants.

• Apply the culture and characteristics of a disciplined, ethical and prudent driver.

• Increase the level of confidence and control ability during emergencies.

• Know how to use driver support systems such as GPS, Waze and etc.

CONTENT: • Driving Theory - The Attitudes and Driver’s Way of Thinking in Malaysia • Defensive and Accident-Related Driving Theory • Defensive Driving Techniques and Practice • Protocol Course - Car and Driver Ethics • Basic GPS Course - Use of GPS, Google Maps, Waze and etc.

• Log book maintenance • Fuel system • Propeller shaft & transaxle; Rear axle • Suspension system and steering system • Brake system: introduction to the brake system (theory) • Breadth system: identify the components affected in vehicle breeding systems • Practical / practice training

METHODOLOGY: • Lectures • Group work • Case studies • Practical training TARGET GROUP: Drivers in the Sarawak State Civil Service DURATION: 3 days

50 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Meeting Management and Minutes Writing Quality Course OVERVIEW: Meetings are a vehicle to bring out the best ideas, utilize resources for effective problem solving and resolve conflict that Impacts effectiveness. This course focuses on the skills, qualities, techniques and tools needed to plan, conduct and follow through for meetings. This course is aimed at providing participants with knowledge and understanding on the management of meeting and quality minutes writing minutes according to Public Administration Development Circular Number 2 of 1991.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Plan a meeting and structure an effective agenda.

• Manage effectively the three phases of a meeting — before, during, and after.

• Use tools and structures to run an effective meeting.

• Become an effective minute’s taker.

• Write good quality minutes of meetings.

• Chair an effective and good quality meetings.

• Optimise management skills when conducting effective meeting.

• Achieve desired outcomes at meetings first time.

• Understand the importance of communication when conducting or participating in a meeting.

CONTENT: • Introduction to Quality Meeting Management • Basic of Quality Meeting Management • Protocols in a Meetings • Role, Duties & Responsibilities of Chairman, Secretariat & members • Leadership and Communication in a meetings • Procedures Providing a Good Quality of Meetings Minutes and • Preparation of Good Quality Meeting Minutes METHODOLOGY: • Lectures • Simulations • Group Presentations TARGET GROUP: Officers at Grades 17- 40 DURATION: 3 days

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus 51

Emcee (Master of Ceremony) Workshop OVERVIEW: Master of Ceremony Workshop is specially designed to develop the skill in emceeing. Participants will learn new knowledge in organising and managing the functions and also be exposed and taught on different types of emceeing situation including the roles of a moderator in a forum or talk show. This workshop will also improve the ability of the participants on their vocal skills and pronunciation, emcee script writing skills etc.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand the roles and responsibilities of a good and presentable emcee practices.

• Understand the knowledges on protocol and etiquettes • Acquire the public speaking skills CONTENT: • Physiology and Psychology in Public Speaking • Roles, Responsibilities and Functions of a good Master of Ceremony • Techniques in using audio-visual equipment • Understand and differentiate Official or Non-Officials functions • Guidelines for writing and producing good emcee scripts • Protocol and Etiquette Aspects of a Function

METHODOLOGY: • Lectures • Individual/Group Exercises TARGET GROUP: Officers at Grade 17- 40 DURATION: 2 days

52 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

English for Correspondence OVERVIEW: In the modern workplace, writing correspondence is a major part of any officer’s duties. Correspondence can include traditional genres such as letters and memos, as well as more modern ones such as emails, tweets, WhatsApp chats etc. This programme offers a practical introduction to navigating yourself through the Dos and Don’ts of producing clear, successful correspondence that will smoothen communication within the organization and beyond.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Develop the ability to clearly communicate with others using various written correspondence genres.

• Develop basic clear writing skills for the digital office.

• Improve their written English, in areas such as grammar and appropriate vocabulary.

CONTENT: • Ice-Breaker and Pre-Test • Writing at Work • Writing Online • Grammar Clinic • Class Assignment • Post-Test METHODOLOGY: • Lectures • Group exercises TARGET GROUP: Officers at Grade 29 - 44 DURATION: 2 days

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus 53

Effective Report Writing OVERVIEW: High quality reports often form the basis of sound decision making. The ability to express information clearly, in an unbiased way, can powerfully enhance an organisation’s brand image. This programme is intended for Sarawak Civil Service officers who need to write business reports, proposals, white papers or any other types of written business communication in English.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Write informative and effective reports which are compelling, persuasive and easily understood.

• Plan and organise objectives and structure.

• Construct arguments and summarise content effectively.

• Gain useful practice in written English.

CONTENT: • Module 1: The language of reports • Module 2: Anatomy of reports

METHODOLOGY: • Group activities • Facilitator input.

TARGET GROUP: Officers at Grade 29 and above DURATION: 2 days

54 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Effective Speech Writing OVERVIEW: Formal speeches are an important part of official business in Malaysia. All events and functions require speeches to be written for delivery by officiating VIPs. Many Ministers and high-ranking officials may employ their own speech-writing teams, but it is often necessary for officers from all backgrounds to pick up the basic skills of writing speeches that will be memorable and appropriate.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Design and write an acceptable speech for a VIP. • Match the speech to the requirements of the speaker.

• Understand the mechanics of speeches.

• Appreciate how special rhetorical effects can make speeches more powerful.

CONTENT: • Module 1: Introduction to Malaysian Official Protocol • Module 2: Structure of a Speech • Module 3: How to Match the Speech to the Speaker • Module 4: Writing for Specific Voice and Special Rhetorical Effect • Module 5: Case Studies of Famous Speeches • Module 6: Practical Exercises METHODOLOGY: • Lectures • Practical group activities • Video-based sessions TARGET GROUP: Officers at Grade 29 - 48 DURATION: 2 days

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus 55

56 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Competency for Career Development:

Project and Programme Delivery Excellence

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Essentials of Project Management for Non-Technical Officers OVERVIEW: This programme is a skill-based workshop designed to offer participants the practicality of project management in the form of tools and insights on how to properly manage projects. Participants have the chance to delve not only into the solid principles of project management.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Define projects and distinguish between projects versus operations management.

• Develop a Project Management Plan.

• Establish a Cost Management Plan.

• Establish effective project assurance and understand the importance of project assurance activities.

• Appreciate critical success factors in projects.

• Develop accurate and highly predictable schedules.

• Establish project manpower management plan.

• Facilitate risk management processes in respective projects.

• Understand various contracting strategies.

CONTENT: • Introduction to Project Management • Project Integration and scope of Management • Project Time and Cost Management • Project Quality Management • Project communication and human capital management • Project Risk Management • Project Procurement

METHODOLOGY: • Practical Based Lectures • Exercises and Case Studies • Group Presentations • Pre and Post Programme Assessments TARGET GROUP: Non-Technical Officers at Grades 41 - 44 DURATION: 2 days

58 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Introduction to Project Management for Non-Technical Staff OVERVIEW: This programme is design to empower participants with the fundamentals of project management which would lead to clearer understanding of the project management processes, tool and key outcome at project phases.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand the success factors for project implementation • Understand what skills are required to manage and support • Learn the importance of project management methodologies • Understand the Project Management Process Groups • Understand the importance of soft skills as part of the overall project management competence • Understand the Project Management Knowledge Areas • Understand the Project Management Life Cycle • Learn the importance of Project Management methodologies • Learn about stakeholders of a project and their roles • Learn how to be involved in preparation of a project plan • Learn about importance of Controls in execution CONTENT: Including: • Why do projects fail?

• What are the main Critical Success Factors for projects?

• Project Management methodologies • Best practices of Project Management • Project Management Life Cycle

METHODOLOGY: • Practical Based Lectures • Exercises and Case Studies • Group Presentations • Pre and Post Programme Assessments TARGET GROUP: Non-Technical Officers at Grades 27 - 44 DURATION: 2 days

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus 59

Managing Troubled Projects OVERVIEW: Whether a troubled project ultimately succeeds or fails depends on the effectiveness of the actions taken to recover the project. Before these actions can be taken, however, organizations need to be able to recognize problems and prepare to take appropriate corrective measures. While there are many factors that enter into the success of project recovery efforts, research shows that the project manager is one of the most important. The project manager can play a significant role in addressing the causes of troubled projects as well as in effectively managing the process to recover them.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Define a troubled project.

• Determine common causes of troubled project based on their organization’s past and current project performance.

• Explain implications of troubled projects.

• Explain TPRF and common obstacles to applying it.

• Determine key success factor to apply TPRF. • Have a practical understanding of troubled projects and how to avoid them and mitigate them.

• Appreciate that not all projects are successful, but there are ways of dealing with them.

• Determine personal action plan to translate lesson learnt into sustainable action to achieve desired objectives.

CONTENT: • What is a troubled project?

• Common causes of troubled projects • Implications of troubled projects • TPRF Overview • Symptoms of troubled projects • Common obstacles to application of TPRF • Key Success Factors to applying TPRF • Personal Action Plan

METHODOLOGY: • Experiential learning based on relevant case studies.

• Experience sharing and discussion of best practices.

• Relevant training videos from international authorities.

• Group Work.

TARGET GROUP: Project Managers and Project Team members DURATION: 2 days

60 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Liaison Officers OVERVIEW: The two (2) - day course is held to complement basic knowledge and skills in relation to the protocol and etiquette practices and development of the State of Sarawak for appointed liaison officers.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Carry out escort duties in a professional and decorous manner.

• Gain a good understanding of official protocol at functions.

• Understand and apply basic social etiquette.

• Have a good sense of personal image and grooming.

CONTENT: • Introduction to Protocol and Social Etiquette Practices • Role of Protocol Officer, Escort Officer and Receptionist • Safety Control Briefing • Sarawak State Development Briefing • Briefing on Handling of Tour • Professional Image and Grooming • Experience Sharing in the Management of Citizens’ Tour • Partnership with International Conference and Secretariat Division (BIUPA), Prime Minister’s Department

METHODOLOGY: • Lectures • Roleplays TARGET GROUP: Officers involved in protocol and liaison duties at Grades 17 – 48 DURATION: 2 days

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Event Management and Protocol: A New Dimension OVERVIEW: Working for the Sarawak Civil Service (SCS) offers a rare opportunity to be involved in managing some of the state’s most prolific and high profile events – but it does have its own unique set of challenges as well. This is because state events require event managers that are equipped with the expertise to plan and manage events and protocol involving agency heads at the state level and at times, at federal level. It also requires event managers who are able to plan and choreograph various elements to ensure that the A to Z in every event is successfully carried out with minimal or no mistakes at all.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Plan systematically for an event • Manage and coordinate an event effectively • Practice appropriate social etiquette • Enhance their knowledge of protocol CONTENT: • Introduction • Becoming Effective Event Managers: Systematic Planning • Becoming Effective Event Managers: Pre - Event • Managing and Honouring your Guests: Event Implementation • The Power of Image and Social Etiquette • Post Event: Is your event successful?

• Sharing Session

METHODOLOGY: • Participative lectures • Group and Individual exercises • Simulation exercises (participants to manage the Closing Ceremony and conduct Post Mortem) • Pre- and Post- Programme Assessments TARGET GROUP: Officers in Managerial, Supervisory and Support Groups that are involved in events DURATION: 3 days

62 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Orientation

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

On Boarding 30 OVERVIEW: The OB 30 provides new Sarawak Civil Service (SCS) employees with useful information they need when starting work with the civil service, such as common knowledge of latest SCS transformation initiatives and agenda, policies, values, welfare, benefits and expected working culture. OB 30 is a thirty-day (30) combined programme of classroom delivery, physical training, group work, case studies, study visits, community work, other tools and resources that cover broad spectrum of topics to help employees with their orientation into the Sarawak State Government.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Gain a broad understanding of common SCS topics and latest Government Transformation initiatives and agendas.

• Internalise the SCS Shared Values and “An Honour to Serve” philosophy; • Understand the State Government’s organisational structure, legislation, policies and procedures.

• Develop team spirit, comradeship, resilience and discipline.

• Appreciate a career with SCS CONTENT: • Sarawak the Way Forward • The Impact of Corruption Towards Nation • SCS Values: Honour to Serve • BTN Programmes • HR Talent Management • Personal Proficiency & Self-Management • e- Government • Professionalism in SCS: Sharing by experience of Officers • History of Sarawak

• Religious Talks • Sarawak Excellent Administration of Legal Services • Recreation • SFS • Reading Materials • Service Delivery Excellence • Study Reflection • Sarawak: Unity in Diversity • PULAPOL TOPICS METHODOLOGY: • Lectures • Activities-Individual and group TARGET GROUP: New recruit of the SCS at Grade 29 and 41 DURATION: 3 weeks at Institute 2 weeks at PULAPOL

64 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Customer Satisfaction Rating

92%

General Induction Course OVERVIEW: Paragraph 67, Circular No. 9 of 1991 required that members of the Civil Service from Professional Groups and Support Groups appointed and promoted through appointment-based promotion (KPSL) on or after 1 January 1992 are required to attend the Induction Course successfully as one of the conditions of confirmation in the service.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Gain exposure to all public officials on government policies, public policies and national priorities.

• Explain the administrative system, key procedures, instructions and circulars and government guidelines.

• Understand basic/specific requirements for a single service or agency.

• Develop common values among officers in the Civil Service.

• Be self-motivated and orientated towards a quality and self-confident public service.

• Be integrated into the State Civil Service and the Federal Civil Service.

CONTENT: • Introduction to Induction Course • File System, Memo and Mail • General Appointment Order, Trial Period, Validation and Extension, • Quality and Excellent Service Guides Promotion and Workplace Movement • Public Service Exam • Grooming Image • Career Progression in SCS • State Budget • Integrity and Discipline • Background of Malaysian Society (Political Perspectives) • Corruption Penalty and Punishment • National Administration System • EPF and Pension • Purchase Policies and Procedures • The Malaysian Society of Perspective • Digital Transformation (Economic Perspective) • Personal Financial Management • National Administrative System, • Orders - Medical, Health, Overtime, Holidays, Official Hours and Constitutional Government, Legislation Other Facilities and Freedom of Rights • Office Security and Confidential of official Management • Values and Ethics in the Public Service • Socio-cultural visits METHODOLOGY: • Group discussions • Lectures • Outdoor activities • Case studies

• Role Plays • Practical training • Reflection Session

TARGET GROUP: Officers in the Support Group (Grade 11 and 19) who were appointed or promoted by the State Civil Service DURATION: 10 days

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66 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

SUPPORTING SKILLS DEVELOPMENT

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Microsoft Excel 2010 Dashboard and Interactive Reports OVERVIEW: Dashboard is increasingly used by organizations looking for easier ways to access information within large data sets and to analyse that information to manage performance, make better decisions and lower overall costs. This course offers a variety of techniques and examples that can be applied to participants’ own datasets. Participants will be able to choose the right chart for their data, write easy to interpret reports, know which areas of the dashboard will get the most attention, animate, create interactive reports and etc.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Build data models for dashboards and reports.

• Plan and build eye – catching dashboards.

• Use effective chart types to present different types of business data.

• Customize charts for professional presentation.

• Create Pivot Charts, Spark lines to show data trends or distribution; interactive charts with dynamic contents.

• Use Macros in manipulating dashboards.

• Learn how to create dashboard that allows you to interactively slice-and-dice within the data and gain greater insights out of your company’s business performance.

• Develop a high-level view of your organization’s KPIs and into details to figure out the cause of each KPI. • Help organizations make good and wise decisions.

CONTENT: • Introduction to Dashboards • Importing data into spreadsheet • Managing data and link objects to dashboard objects • Designing dashboard • Protecting dashboards and sheets • Extra tools METHODOLOGY: • Classroom-delivery learning model • Lectures • Hands-on practical training TARGET GROUP: Officers at Grade 17 - 41 with basic knowledge of Excel charts, pivot tables, functions and formulas DURATION: 2 days

68 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Microsoft Excel 2010 (Advanced) OVERVIEW: Microsoft Excel is a mainstay for many Office users. This course will allow participants to advance their basic skills to the next level so you can transform everyday spreadsheets into elegant and powerful business assets. New and long-time Excel users will learn how to take core skills to the next level by exploring advanced functions and chart features, connecting to external data, utilizing data tools, leveraging auditing features, and gaining insight with what-if features.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand the basic features of MS Excel.

• Know functions and formulae to save time and reduce workload.

• Use the intermediate features of Excel.

• Create intermediate charts and tables.

• Use intermediate functions and calculations.

• Take basic Excel skills to the next level by integrating and extending basic skills to create elegant solutions.

• See how advanced functions and data tools automate routine tasks and provide easy answers to not-so-easy questions.

• Discover the power of simplifying complex data through advanced charts and pivot tables CONTENT: • Module 1: Printing Excel Data • Module 2: Building Formulas • Module 3: Using Excel Functions • Module 4: Using Time Saving Tools • Module 5: Formatting Your Data • Module 6: Advanced Formatting Tools • Module 7: Auditing • Module 8: Creating Charts • Module 9: Solving Formula Errors

• Module 10: Using What If Analysis • Module 11: Managing Your Data • Module 12: Grouping and Outlining Data • Module 13: Creating Pivot Tables • Module 14: Working with PivotTables and Pivot Charts • Module 15: Working with Advance PivotTables and Pivot Charts • Module 16: Working with Permissions and Options

METHODOLOGY: • Classroom-delivery learning model • Lectures • Hands-on practical training TARGET GROUP: Officers at Grade 17 - 41 DURATION: 2 days

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Microsoft Excel 2010 (Intermediate) OVERVIEW: This intermediate level course is designed to provide participants a deeper understanding of the powerful MS Excel features available in this software. This course offers skill building in more advanced Excel features such as advanced formatting, documenting, auditing, advanced charting, templates and settings, tables, and more.

Hence, this course is a very practical, hands-on approach to learning Excel 2010 by doing exercises and learning simple tips and tricks in the workshop.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand of the basic features of MS Excel.

• Know functions and formulae to save time and reduce workload.

• Use the intermediate features of Excel.

• Create intermediate charts and table.

• Use intermediate functions and use intermediate functions and calculations.

CONTENT: • Module 1: Introduction • Module 2: Navigating Documents • Module 3: Using Backstage • Module 4: Managing Document Design • Module 5: Preparing Documents for Printing • Module 6: Printing • Module 7: Working with Templates • Module 8: Formatting Text • Module 9: Formatting Paragraphs • Module 10: Organizing Data

• Module 11: Bulleted and Numbered Lists • Module 12: Manipulating Page Layout • Module 13: Manipulating Page Backgrounds • Module 14: Headers and Footers • Module 15: Working with Visual Content • Module 16: Shapes, Smart Art, and Charts • Module 17: Customizing Document Styles • Module 18: Citing References • Module 19: Mail Merge • Module 20: Document Collaboration

METHODOLOGY: • Classroom-delivery learning model • Lectures • Hands-on practical training TARGET GROUP: Officers at Grade 17 - 41 DURATION: 2 days

70 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Customer Satisfaction Rating

89%

Microsoft PowerPoint 2010 (Advanced) OVERVIEW: This Microsoft PowerPoint 2010 Advanced training course promotes participants’ PowerPoint skills to an expert level. The course also teaches participants how to improve their presentation with the help of the advanced features. Participants will also be able to personalize the PowerPoint interface to fit their own requirements and utilize the new features to make lively and visually appealing PowerPoint presentations.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Use the results-oriented user interface ability to boost productivity • Utilize and modify standard layouts to create custom slides • Create bulleted lists, combine words and images and use multiple fonts and type sizes.

• Save a presentation in HTML format so it can be viewed and manipulated using a browser.

• Use new features for graphics including adding glow, shadowing, and 3-D effects.

• Step up presentations to the next level.

• Create more professional and visually appealing presentations will benefit greatly from this course.

CONTENT: • Module 1: Adding Pictures • Module 2: Working with Text Boxes • Module 3: Adding Smart Art • Module 4: Adding Tables • Module 5: Inserting Advanced Objects • Module 6: Advanced Drawing Tasks • Module 7: PowerPoint’s Research Tools • Module 8: Creating Notes and Handouts • Module 9: Using Slide Masters • Module 10: Advanced Presentation Tasks • Module 11: Wrapping Up METHODOLOGY: • Classroom-delivery learning model • Lectures • Hands-on practical training TARGET GROUP: Officers at Grade 17 - 41 DURATION: 2 days

Customer Satisfaction Rating

93%

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Train the Trainer OVERVIEW: This course is designed for instructors, learning personnel and assessors who are involved in developing a competent workforce for their organization, division, or department. The course emphasizes and guides participants to conduct training effectively, structure effective session plans using appropriate training methods, materials, and visual aids with creativity, develop facilitation skills and deliver training professionally. In addition, participants will be trained to deliver training programmes effectively based on adult learning principles.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Explain adult learning principles and how training can be delivered effectively to adults; • Use the competency-based Session Plan to conduct training.

• Learn the basics of adult learning theory and instructional design methodology.

• Develop learning objectives and engaging learner-centred training solutions.

• Evaluate the impact of participants’ training initiatives.

• Learn and apply effective training techniques for managing participants, engaging a variety of learning styles, creating an effective positive learning environment and managing classroom challenges.

• Build self-confidence of the trainer by allowing them to take on a new or expanded role.

• Communicate effectively key messages related to course material.

• Understand and utilize interactive/experiential delivery techniques properly.

• Use internal resources to train other employees to form new alliances and teams.

CONTENT: • Module 1: Role of a Trainer • Module 2: Determine Learning Outcomes • Module 3: Adult Learning Approach • Module 4: Prepare Session Plan • Module 5: Learning Methods and Training Resources • Module 6: Facilitate Training Activities • Module 7: Evaluation and Assessment • Module 8: Presentation Skill • Module 9: Presentation Assessment METHODOLOGY: • Group discussions and role-plays • Short Lectures • Individual Presentations TARGET GROUP: Officers from Grade 17 - 48 DURATION: 3 days

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Customer Satisfaction Rating

93%

Preparation Briefing on Financial Management Auditing Based on the Accountability Index OVERVIEW: This course focuses on the tools and understanding that public managers in all parts of the public sector require to ensure the successful use of resources to carry out good public policy design, implementation and operation. The objective of the course is to prepare participants on the procedures to be followed when conducting a financial management auditing based on the Accountability Index of 2017.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand issues often raised by auditor.

• Act on any non-compliance with administrative and financial regulations.

• Advise management on preventative measures of non-compliance issues.

• Understand elements of financial accountability.

• Demonstrate expertise in planning and carrying out audit procedures in accordance with auditing standards (Accountability Index, 2017).

CONTENT: • Introducing eCSA • Audit Issues on Organizational Management, • Budget, Receipt, Acquisition, Expenditure, • Trust Account • Moving Assets & Store Assets METHODOLOGY: Lectures TARGET GROUP: Accounts executives and storekeepers DURATION: 2 days

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Effective Presentation Skills OVERVIEW: Communication excellence is based on world-class speaking and listening skills. Many of us think we are really bad at public speaking, and we are usually right. Some of us think we are really good at listening, but we are often wrong. In this short introductory programme, spoken English will be used to help you gain confidence in speaking in public. Also, you might just learn on how good a listener you are or not.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Overcome fear of speaking in public.

• Create a simple speech.

• Understand the importance of body language.

• Plan and present a simple speech.

CONTENT: • Busting Fear, Breaking Ice • Creating a Speech • Body Talk • Over to You! METHODOLOGY: • Lectures • Group exercises TARGET GROUP: Officers at Grade 41 - 44 DURATION: 2 days

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DIGITAL ACUMEN

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

The Digital Era: A Guide for Government Personnel OVERVIEW: The digital era is a global phenomenon that has transformed the entire human life. The ways we run our daily activities have greatly evolved with the introduction of digital technology, resulting in countless optimizations and improved quality of life. The same situation is occurring for businesses, organizations, and the government sectors i.e. huge changes taking place in the work processes, business operations, and workplace communication.

Therefore, this 2-day introductory course allows government personnel to delve deeper into this new era of technology so as to prepare them for this worldwide phenomenon that has already hit the entire human race and which is expected to grow further into becoming an integral part of the human life.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand the concept of innovation & digital economy • Delve deeper on the notion of Internet-of-Things (IoT) • Explore on the concept of Big Data CONTENT: • Module 1: The Concept of Innovation & Digital Economy • Module 2: The Internet-of-Things (IoT) • Module 3: Big Data • Module 4: Industry 4.0 • Module 5: Blockchain Technology • Module 6: Cryptocurrency • Module 7: Augmented Reality (AR) • Module 8: Artificial Intelligence (AI) METHODOLOGY: • Lectures • Classroom activities TARGET GROUP: All government personnel for both executive and non-executive / support group.

DURATION: 2 days Customer Satisfaction Rating

81%

76 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Big Data Master-class OVERVIEW: This course gives an overview of what Big Data is all about. It covers the concept of data analytics and big data technologies with its strategic importance to any organization. Participations will be introduced to the concept of data analytics with big data technologies. Participants will get a good broad picture of how all these concepts are interconnected to each other in the context of public sector. This is a masterclass for non-tech user.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Understand the Big Data Analytics • Understand the Big Data Analytics ecosystem • Learn the effective strategy to implement a successful Data Analytics CONTENT: • Module 1: Introduction to Big Data • Module 2: Transforming from Analogue to Digital • Module 3: Big Data • Module 4: Cloud Computing and Digital supply chain • Module 5: Data • Module 6: Introduction to Big Data Analytics • Module 7: Data and Governance • Module 8: Digital Infrastructure, how can we do it?

METHODOLOGY: • Lectures • Group Discussion/Activities • Questions and Answers TARGET GROUP: All government officers, Chief Information Officers and Assistant Chief Information Officers DURATION: 2 days

Customer Satisfaction Rating

85%

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78 EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

HUMAN RESOURCE (HR) SKILL DEVELOPMENT

EMPOWERING THE SARAWAK CIVIL SERVICE I Programme prospectus

Effective Training Needs Analysis (TNA) Programme OVERVIEW: The programme will look at each stage of the Training Needs Analysis process and include the types of models and methods which can be used to carry out the process. The sessions will provide participants with an understanding of how to identify skills gaps and will have the opportunity to develop the skills to be able to make recommendations for effective training solutions.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Know the importance of a training needs analysis • Know the stages within a training needs analysis • Identify organisational objectives and needs and performance gaps • Identify the key stakeholders in the training needs analysis process • Provide clear advice, recommendations and options CONTENT: • What is a TNA? • Identifying organisational need • Developing a project plan • Types of data collection • Interviews and focus groups • Design an observation checklist • Data analysis • Define the learning solution (are they going this far in the process?)

• Change management – Kotter • Developing a Training and assessment strategy/ plan • TNA monitoring.

METHODOLOGY: • Experience • Models, Frameworks, Case Studies • Reflection • Action TARGET GROUP: Officers at Grade 41 and above DURATION: 3 days

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HR Overcoming the Challenges of Digital Transformation OVERVIEW: HR needs to understand the digital trends and emerging technologies that are driving these changes. Along with innovation, new ways of working and advanced digital channels come an increasing focus on new areas that HR must now prioritise such as cyber security, data protection and employee analytics. Through better understanding of digital transformation, HR can clearly map its new required skills, strategies and direction of travel.

LEARNING OBJECTIVES: At the end of the programme, participants will be able to: • Demonstrate understanding of digital transformation and how it can help HR professionals win a seat as a business partner.

• Develop a strategy that keep human resources aligned with today’s digital world.

• Apply various digital means for the effective recruitment and selection of talent.

• Assess digital and social learning and how they contribute to people development.

• Explain performance and feedback systems in light of new assessment methodologies.

• Balance between employees’ digital needs and organisational security policies.

• Evaluate new technologies available for today’s HR professionals and decide how and when to adopt them.

CONTENT: • Module 1: Understanding Digital Transformation • Module 2: Developing a Digital Strategy for HR • Module 3: Applying Digital to Recruitment and Selection of Talent • Module 4: Assessing Digital and Social Learning • Module 5: Transforming Performance Management Through Digital • Module 6: Balancing Digital Needs with Security Policy • Module 7: Evaluating Digital Tools for HR • Module 8: Comparing Human Resource Information System (HRIS) and Interactive Platforms METHODOLOGY: • Sharing of Experience in Digital Transformation • Case Studies • Group Work/Group Activities\ TARGET GROUP: Officers Grade 41 and above DURATION: 2 days

Customer Satisfaction Rating

90%

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strategic partners

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notes

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LEADERSHIP INSTITUTE OF SARAWAK CIVIL SERVICE KM20, JALAN KUCHING SERIAN,SEMENGGOK, 93250 KUCHING, SARAWAK. 082-625166

info@leadinstitute.com.my

082-625966

www.leadinstitute.com.my