User Interviews

I have met various construction/ maintenance workers due my previous job and I took every chance to have a chat with them and understand their persons better.

I tested an structurated interview for Juan Carlos and an organic interview with Jose Luis. I tried to listen actively and focus in “What he says & How he says it” to go deeper into that interesting data.

• Work experience: 2 years part-time and 9 months full-time.

• Client acquisition method: family, friends and ex-clients recommendations.

• Clients might be strict with deadlines.

• Most required service: Closets and it takes 1-2 week aprox.

• Highest paid job: S/7K gross income for 3 closets in 2 weeks.

• Frequent clients: 4 persons.

• He’s planning to formalize as an enterprise to work for corporate clients and provide factures.

• He knows other construction workers.

• Education: Doesn’t have formal education for his job. He is open to take courses if it’s appealing for him but hadn’t done it yet.

• Clients always require his portfolio.

• Working location: Doesn’t mind.

Link: drive.google.com/file/d/1loovSX1M7AuKP4Q71UVJRn6Ihz4A2R3v/view?usp=sharing

• Work experience: 17 years as employee and 2years as independent.

• Education: Has formal education as Electrician but also learns new skills from short/mid-length courses.

• He works everyday and rest only if there’s no work.

• Working location: Prefers nearby jobs but doesn’t mind if it worths it.

• Most required service: Liquid porcelain jobs and it takes 3-5 days aprox.

• Maximun unemployed time: 2 straight weeks.

• Highest paid job: S/900 net income in 1 week.

• Favourite payment method: bank transfer.

• Work conditions: 20% of the total cost in advance.

• Frequent clients: 0 persons.

• Client acquisition method: Facebook Marketplace and ex-clients recommendations.

• He prefers giving a quote from home (requires measurements and photos/videos)

• Clients always require his portfolio.

• He knows other construction workers and often hires them for specific jobs (S/70 per day + lunch)

Link: drive.google.com/file/d/1eZwmcO8npvqJTQgnirA09FMZIoLKxVBa/view?usp=sharing

Dante

33 y.o. Construction Master Lima, Peru

Married, 2 kids

S/2,400 per month