Business Process Improvement

Business Process Improvement Course #: TBD

Duration: 2 Days

Level: Foundational

Course Overview In this Business Process Improvement (BPI) training course you will learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes.

These techniques and practices reduce the cost of development and potential re-work across the organization to create high quality products and add business value.

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Identify processes needing improvement  Model business processes  Recognize the events that trigger the business processes Analyze the tasks within a business process Improve your business processes

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Business Process Improvement Course #: TBD

Duration: 2 Days

Level: Intermediate

Detailed Outline: Defining the knowledge areas and process groups Introduction and Overview  Purpose of Business Process Modelling  Process for Business Process Modelling  Process Model Activities  Business Process Modelling Approaches  Hierarchy of Business Processes  Business Functional Areas vs. Business Processes   Business Functional Areas and Business Processes  Advantages of the Process View  Exercise: Functional and Process View Organizational Model of Processes  Strategic Context for Modelling Business Processes  Organizational Context: Functional View of an Organization  Process View  An Alternative View of an Organization  External Analysis: PESTLE Template  The Organizational View of Business Processes  Business Modelling Hierarchy  Component Parts of a Simple Business Process Model  Exercise: Model a Process  Example: The Value System  Activities in the Value Chain  Porter’s Value Chain  Value-Adding Activities  Value-Enabling Activities  Porter’s Value Chain Mapping  Definition of a Value Stream  Exercise: Demonstrate Value Modelling the Business Processes  Developing the As-Is Business Process Model  Analyzing the As-Is Business Process Model  Types of Process Model  Primary Modelling Techniques  Methodologies That Use Business Process Modelling  Business Process Model and Notation (BPMN) Elements  Events / Triggers  Events: Examples  Guidelines  Exercise: Simple Process Flow  Guidelines   Grouping – Pools   Grouping – Swimlane 2 of 4

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Swimlane Example Checklist Timelines for Business Processes Process Measurement Measures Procedure Documenting Tasks  Elicitation  Scenarios  Example: Scenario  Developing Scenarios  Documenting Scenarios  BPMN Task Notation  Exercise: Document a Task  Business Rules  Business Rule Types  Exercise: Writing Business Rules  Task Performance Measures  Measurement  Possible Measurement Factors  Evaluating and Improving Business Processes  Developing the As-Is Business Process Model  Analyzing the As-Is Business Process Model  Considerations  Processing Inefficiencies and Inconsistencies  Possible Staffing Issues   Reminder: Challenge the Rules  Improving Business Processes (To-Be Business Process)  Simplify the Process  Remove Bottlenecks  Change the Sequence of Tasks  Redefine Process Boundaries  Automate the Processing  Redesign the Process  Approach to Business Process Improvement  Exercise: The To-Be Model Transition  Successful Business Change  The Business Change Lifecycle  Supporting Successful Business Change  Model Integration  Business Change Dimensions and Objectives  Exercise: Integration Objectives and Value  Approaches   Delivery Lifecycles: Iterative Systems Development  Organizational Design 

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Roles  Change Readiness  Staff Development  Change Management  Planning and Controlling Transition

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