ITIL 4 Foundation Bridge Training | Course 1195 | Learning Tree - Ericsson

ITILÂŽ 4 Foundation Bridge Training Level: Foundation

Start your ITIL 4 certification journey on the right foot! Learning Tree's accredited ITIL 4 Foundation certification instructorled training course and virtual academy provide you with the knowledge needed to pass the ITIL 4 Foundation Certification exam.

Explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

Are you new to ITIL or looking for a more in-depth look into ITIL 4?

Try our full ITIL 4 Foundation course, ITIL 4 Foundation Certification Training. Specifically designed for those who are new to ITIL, it walks you through ITIL 4 so that you can prepare for and pass the ITIL 4 Foundation Exam on the last day of class. In-class or web proctoring exam included!

ITIL Learning Paths Map

Key Features of This ITIL 4 Foundation Bridge Training: World's only adaptive ITIL 4 Foundation course and instructor-guided learning options Accredited course content and curriculum ITIL 4 Foundation exam included Practice exams, prep questions, and additional resources

You Will Learn How To: Prepare for and pass the ITIL 4 Foundation certification exam Identify opportunities to develop IT practices using ITIL guidelines Interact with IT teams using ITIL 4 terminology and concepts Explore the service value chain, and IT service management practices Recognize the importance of IT and business integration

Instructor-Led Bridge Course - In Class & Live, Online Training 1-day virtual instructor-led training course

Fast-paced, 1-day instructor-led training course Practice exams and exam prep review included Earn PMI PDUs One-on-one after course instructor coaching Exam voucher included

In Class & Live, Online Training

ITIL 4 Foundation Bridge Course Information Requirements Must hold the ITIL 4 Foundation Certificate (see {course 1199})

Course Preparation Before your event, you will be sent an email with the official ITIL Foundation Certificate syllabus, which you should read. You are encouraged to read the syllabus references in the the ITIL Foundation - ITIL 4 Edition prior to your course. The book will be provided in electronic format.

ITIL 4 Foundation Bridge Course Outline Key Concepts of Service Management Service Utility Warranty Customer User Service management Sponsor

Key Concepts of Value Creation Cost Value Organization Outcome Output Risk Utility and Warranty

Key Concepts of Service Relationships Service offering Service relationship management Service provision Service consumption

Seven Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep it Simple and Practical Optimize and Automate

Four Dimensions of Service Management Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes

Components of the ITIL Service Value System Plan Improve Engage Design & Transition Obtain/Build Deliver and Support

ITIL Practices General Management Practices Service Management Practices Technical Management Practices

How Key ITIL Practices Fit within the Service Value Chain Continual Improvement Change Control Incident Management Problem Management Service Request Management Service Desk Service Level Management

ITIL 4 Foundation Bridge FAQs What is ITIL 4?

ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy.

The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

What is ITIL 4 Foundation certification and why should I earn it?

ITIL 4 certification is the most recent version of ITIL available. It is a requirement for further ITIL 4 certifications. Learn More about ITIL 4 ›

How do I get the ITIL 4 Foundation Certificate?

To earn this certification, you must: Sit for the ITIL 4 Foundation exam Score a 65% on the exam in 60 minutes

Who should attend this ITIL 4 Foundation training course?

Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

What is the difference between our 3-day ITIL Foundation and 1-day Foundation Bridge Certification courses?

For those new to ITIL we recommend you start your journey with ITIL 4 Foundation and take our 3-day course, {course:1199}, to give you time to learn the ITIL 4 Foundation concepts, terminology and topics, to embed your learning through class activities and prepare you for your ITIL 4 Foundation exam taken on the last day of the course. Our 1-day class, {course:1195}, is recommended for those who hold one or more ITIL v3 qualification and wish to learn the ITIL 4 Foundation syllabus in an fast-paced format. An exam voucher is provided to take the ITIL 4 Foundation exam after your training course. Attendees on both classes are provided with the official ITIL 4 Foundation book.

What background do I need?

This course is accelerated to meet the needs of someone who already has ITIL v3 Certification. The content remains the same, however, there is no exam offered during the course. An exam voucher is provided for attendees to take the exam on their own in a web-proctored setting.

How should I prepare for this course?

Before your event, you will be sent a Pre-Course Study Guide. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read.

What is ITIL? The Information Technology Infrastructure Library (ITIL) is a customizable framework for good practice of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organization in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management.

ITIL is the most recognized Service Management framework in IT. The framework enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organization.

What is ITIL used for?

IT service management ensures organizations effectively and professionally manage and support the people, processes and technologies within a business environment. By applying the ITIL service management practices covered in this and other ITIL courses, organizations can reduce costs, improve Return on Investment (ROI), enhance productivity, and maintain a consistent standard for service delivery.

What is the cost of the ITIL 4 Foundation exam?

The cost of the ITIL 4 exam for Foundation certification is over $300 when purchased through a testing center, but the exam is included as part of your course tuition at no extra charge.