Safe Shop Scheme Constable
Chris Wallace 101 1
Why am I here? ●
- Build Confidence
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- Powers and Procedures
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- Best Evidence 101 2
Disruptive Customer
Experiences 101
Someone disruptive is in your store, what can you do? The power of “HELLO” 1. Shows you are alert 2. Heads up 3. Creates Paranoia Good Service is Good Security
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Can you stop someone entering your s
Can you remove someone from your st
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3 Step Appeal 1. Ask them to leave. 2. Tell them to leave!
3. Tell them if they don't leave you will c
Police will support you. 101
When Police attend they will expect sta
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Face Coverings Face coverings in shops have been mandatory in Engage-Explain-Encourage-Enforce
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easonable excuse, to enter or remain within a relevant place wit
Face Covering = A covering of any type which cov Exemptions =
Emergency Services
Children under 13 Employee 101
Reasonable Excuse - Unable to wear a covering due to a disability. - Communication needs - To take medication
- Where Police Officer or “Relevant Person� has asked them to
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ENGAGE = “Hello, can I help you today? I see you are
EXPLAIN = “Are you familiar with Public Health ENCOURAGE = “Could you put a face covering on
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Enforcement
A “Relevant Person� may take such action as is necessary - Direct a person to put on a face covering.
- Direct a person not to enter, or to leave if they do not wea
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Enforcement
You can make face coverings a condition of entry.
ger or an employee of that person acting in the course
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What we need from you • Statement of Complaint • Evidence - CCTV
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OUTCOMES • • • •
Community Resolution Fixed Penalty Immediate Caution Arrest – Charged Overnight or 28 days 101
Emergency - 999 Crime - 101 101
Questions? 101 17
Use of Force •Common law •Art 3 Criminal Law Act •‘Proportionate & necessary' 101