WELCOME TO LINEN QUARTER @linenquarter
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Dear Business Member, We would like to welcome you and your staff (back) to the Linen Quarter. It is a vibrant and historic district, with a strong sense of place. By basing your organisation here we hope you will benefit from all the advantages the Linen Quarter, and the Linen Quarter BID, has to offer. As employees return to the office, this pack will help your organisation re-orientate themselves to the local area. It contains a wealth of practical information, such as hospitality maps, business network organisations, and contacts for elected representatives. Many organisations are looking to support a healthier workplace and build a more sustainable company, so we have useful contacts for these too. And we have also included information for when things need fixed, such as street cleansing, utilities, or community safety. And of course every organisation in the area can also benefit from the many enhanced services offered by LQ BID (in most cases at no extra charge). Details about the BID, and the services we provide, are contained in pages 6 to 11 of the brochure. Some of the most exciting developments in 2021-2022 include the new parklets, planting, lighting, and other public realm improvements that are being rolled out across
LINEN QUARTER BID | WELCOME PACK
the District, in conjunction with our public sector partners. In the Autumn of 2021 we will be launching the Linen Quarter as Northern Ireland’s first sustainable district, and we invite every organisation in the area to join us on this journey. And to support tourism and hospitality we’ve also relaunched the Golden Mile, formerly part of the evening economy associated with the area but now re-imagined as a Golden Mile of arts and culture. The initial distribution of this brochure is accompanied with free hand sanitiser, a contact magnet for our dedicated police service, the Golden Mile map, branded goods, and a complimentary £25 gift card. We encourage you to use the card in participating LQ coffee shops and restaurants, to reward your team or entertain a client. And by doing so you’ll do your bit to help the recovery of our hard pressed hospitality sector. Please get in touch with LQ BID if there is anything we can help you with, and we look forward to working with you in the future.
Chris McCracken Managing Director, Linen Quarter BID
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WELCOME TO LINEN QUARTER
HEALTHY DISTRICT
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LINEN QUARTER BID | WELCOME PACK
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Further background about the Linen Quarter, including some of its notable buildings and people, can be found at our Wikipedia pages: en.wikipedia.org/wiki/Linen_Quarter,_Belfast
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The Linen Quarter is still defined by its beautiful red brick linen warehouses, which give the District its distinct character and sense of place. Many of these have been refurbished to provide re-imagined spaces for offices and hospitality. Likewise, our impressive Victorian landmarks have been rejuvenated, and enhanced by new contemporary landmarks, as the part of the District’s exciting transformation.
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These themes are still relevant today. Construction is underway for a new £250m Transport Hub and there is a greater focus on active travel. We have a growing professional services and technology sector that is pioneering new innovations. And third our resilient hospitality sector, including the highest concentration of hotels in Northern Ireland, which recently expanded to satisfy Belfast’s tourism boom.
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The Story of the Linen Quarter began in the early 19th century, when the area developed rapidly. This was driven by three themes. First, transport connections, including a new train station at Great Victoria Street and spacious pedestrian boulevards. Second, industrial innovation, such as the tech-led revolution in Linen production. And third by a boom in hospitality and entertainment venues, driven by rising consumer demand.
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A brief history of the Linen Quarter...
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11 ADELAIDE ST PUBLIC REALM 12 ST MALACHY’S CHURCH 13 LQ PARKLET AND PLANTING
14 BBC BROADCASTING HOUSE 15 BEDFORD ST BOARDWALK @ PUGS 16 THOMAS THOMPSON FOUNTAIN 17 ORMEAU BATHS 18 BOX OFFICE AT BANKMORE SQUARE – OPENING SOONPUBLIC REALM
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ABOUT US
Linen Quarter BID 411 Scottish Provident Building
The work of the BID is funded by business-led investment with the majority of LQ organisations paying a statutory levy. These are ring-fenced and used to fund services and events across four main themes:
7 Donegall Square West, Belfast BT1 6JH
VIBRANT & PROMOTED
CLEAN & SUSTAINABLE
Vibrant & Promoted aims to rebrand the district as a high-quality visitor destination. The BID focuses on bringing new events as well as expanding existing city-wide events into the district. Current marketing initiatives include the City Centre Gift Card and the Golden Mile Walking Trail. Our Summer Street Ambassadors help to promote events and hospitality offerings in the district.
LQ BID fund an enhanced Clean Team to remove litter & graffiti from private land and power-wash streets. We have delivered over £20k of new planting across the district and brought in additional flower boxes for the summer. Our long-term aim is to transform the Linen Quarter into Northern Ireland’s most sustainable urban area with projects including climate change training, green energy contracts, and 3R waste management.
Paul Johnston
Chris McCracken
Chair
Managing Director
028 9091 2997
07855 392511 chris@linenquarter.org
Leeza Dixon
Charlotte Irvine
Christiaan Karelse
Dr Ken Bishop
Events & Communication Manager
Finance & Contracts Manager
Regeneration Manager
Sustainable District Manager
07805 050521 leeza@linenquarter.org
HEALTHY & SAFE
REGENERATION & INVESTMENT
In 2019 we launched an enhanced PSNI service for the district with a dedicated police constable to liaise with businesses and resolve problems. Other projects include cyber security training, distribution of personal safety alarms, and lighting audits. We are also co-funding additional (police led) CCTV for the area. LQ BID fund cycle training and accreditation and organise an annual health week, with free health checks, seminars, gym & yoga sessions and events.
Current regeneration projects include three new parklets at Linenhall St (N & S) and Bedford St; a 43m hospitality hub at Brunswick St; French boules at Blackstaff Sq; overhead lighting; enhanced planting and street vinyls. LQ BID support proposals for additional active travel infrastructure, and act as a key liaison point for all developers, investors and occupiers.
07792 000661 christiaan@linenquarter.org
07526 637712 ken@linenquarter.org
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Anna Clifford
Charlie Billham
PC Chris Wallace
Clean Team
Street Ambassador
Street Ambassador
Dedicated PSNI Officer
Enhanced Service
07825 634384 streetbeat@psni.police.uk
07590 730055 charlotte@linenquarter.org
07805 050521 info@linenquarter.org
LINEN QUARTER BID | WELCOME PACK
07590 730055 charlotte@linenquarter.org
07805 050521 info@linenquarter.org
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ANNUAL GENERAL MEETING The AGM provides a detailed update on the work of the BID over the last 12 months, followed by networking drinks. For an invite please join our e-newsletter linenquarter.org/news-events/newsletter
BOARD OF DIRECTORS LQ BID is governed by a Board drawn from local organisations. If you would like to find out more about the Board, including applications to join, please contact the MD.
BUSINESS SEMINARS LQ BID regularly organises and promotes a range of business seminars. Relevant details are circulated in our e-newsletter.
Does your business have an event happening, or is there something you wish to publicise to neighbouring businesses in LQ? Leeza can help promote your content through our company newsletter, website and social media platforms.
CYCLING LQ BID support the creation of a pro-cycling district. If you would like to explore company accreditation or get details on the next free Dr Bike, security marking, or training sessions, please contact Christiaan.
EVENTS & HOSPITALITY GROUP The Events & Hospitality Group aims to enhance cooperative working and networking between the hospitality businesses operating in the Linen Quarter. If you are interested in joining the Events & Hospitality Group please contact Leeza.
FINANCE For invoices and other finance related queries, or if your organisation plans to move into or out of the Linen Quarter, please contact Charlotte.
LQ BID MEMBER SERVICES
LQ BID MEMBER SERVICES
COMMUNICATIONS
GREEN ENERGY CLEAN TEAM LQ Clean Team work in the area three days per week, providing enhanced litter picking, street washing and graffiti removal. If you have any requests please contact Charlotte.
COMMUNITY SAFETY FORUM The Community Safety Forum helps local organisations discuss crime and anti-social behaviour directly with the police. If you have community safety concerns or want to attend the Forum please contact Charlotte.
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If you would like to move your organisation to a green energy contract, at no extra cost, please contact Ken or Christiaan.
HEALTHY DISTRICT LQ BID run an annual health week and help support defibs and CPR training. If you are interested in these issues please contact Christiaan or Charlotte.
NETWORKING EVENTS LQ BID organise regular social and networking events for our members. If you would like to attend these please join our regular newsletters. You are also welcome to send the Director’s details to Leeza for inclusion on our VIP contacts.
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PSNI LQ STREET BEAT
BCC DRUG OUTREACH TEAM
The Summer Street Ambassadors are here to support local organisations and help promote the district. Any requests? Please contact Leeza when they are in operation (from June – Sept 2021).
Dedicated officer – Constable Chris Wallace streetbeat@psni.pnn.police.uk 07825 634384
028 9504 1433
PLANTING LQ BID fund enhanced planting across the district, and install summer flower boxes at key locations. If you have any replanting ideas or want to request a summer flower box, please contact Charlotte.
STREET BEAT The team is co-funded by the BID and consists of trained PSNI officers dedicated to the Linen Quarter. If you wish to report an issue contact PC Chris Wallace on 07585 979343 (In an emergency always ring 999).
EXTERN SISS PROJECT Social worker - Kathy Faulkner Kathy.Faulkner@extern.org 07710 113 824
to report Anti-social behaviour or other non-emergency advice: call 101 or www.psni.police.uk/ crimereportformpage
WELCOME ORGANISATION OUTREACH TEAM
in an emergency: call 999 or Emergency SMS – 999 text service (visit www.emergencysms.org.uk to register)
07894 931 047
BCC NEEDLE REMOVAL SERVICE (public realm and BCC premises) sharps@belfastcity.gov.uk 028 9027 0469 (8.00am – 5.00pm)
POLICY LQ BID helps represent the area on behalf of our members. If you would like to discuss government policy, service provision, consultations, or initiatives, please contact the MD.
BCC SAFER CITY
SUSTAINABILITY The Linen Quarter Sustainability Action Plan aims to transform the Linen Quarter into Northern Ireland’s first Sustainable Urban District. For enquiries around sustainability initiatives, please contact Ken or Christiaan.
PUBLIC REALM IMPROVEMENT LQ BID works in partnership with DfI/DfC and the Council to improve the pedestrian experience within the District. For enquiries around public realm improvement schemes, or to raise local requests, please contact Christiaan.
REGENERATION The Linen Quarter regeneration vision aims to transform the District into a sustainable and healthy urban area. We are currently leading a £500k investment including parklets, lighting and planting; and we actively support sustainable travel initiatives. For any enquiries around these, or to raise any local requests, please contact Christiaan.
WASTE MANAGEMENT River Ridge are LQ BID’s preferred supplier for waste solutions and support our vision for a more sustainable future. Their bespoke service and flexible collection times ensure that businesses can tailor a system that suits their needs, is cost-effective and minimises waste. To arrange an appointment please contact Charlotte.
For more information, visit our website at www.linenquarter.org or phone 028 9091 2991
Paul Johnston, Arup, Chair Phil Donaldson, Limelight, Deputy Chair Sarah Cull, Danske Bank, Treasurer Karen Blair, Cleaver Fulton Rankin LINEN QUARTER BID | WELCOME PACK
Blair Mayne, BBC Chris McCracken, LQ BID Colin Mounstephen, Deloitte Jonathan Topping, Clayton Hotel
ENVIRONMENTAL HEALTH SERVICES belfastcity.gov.uk/envhealth
BCC ANTI SOCIAL BEHAVIOUR UNIT City Centre officer - Jeremy Ferris 07787 835922
OTHER STREET CLEANING SERVICES
BCC SAFER NEIGHBOURHOOD COORDINATOR
LINEN QUARTER BID CLEAN TEAM
belfastcity.gov.uk/streetcleaning
charlotte@linenquarter.org
Duty Environmental Officer 07825 140634
POLICE SERVICE NORTHERN IRELAND
Out of hours (24 hr cover) 07850 499622
Emergency 999 Non-emergency 101
UTILITIES Waterline 0345 744 0088
Eamon Butler, CBRE Rev David Campton, Belfast Central Mission Julia Corkey, ICC
Out of Hours 07850 499 622
City Centre Coordinator Michelle Wilson 07921 820977
NORTHERN IRELAND WATER
BOARD MEMBERS
CLEAN & SAFE CONTACTS
PEST CONTROL To facilitate a cleaner, healthier area LQ BID provide a limited outdoor pest control service. If you have any queries, please e-mail Charlotte.
NORTHERN IRELAND ELECTRICITY NETWORKS 0345 764 3643
Leakline 0800 028 2011
GAS
Floodline 0300 200 0100
Emergency 0800 002 001
WASTE DISPOSAL RiverRidge 028 9531 3313
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WHERE BUSINESS AND PLEASURE MEET...
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ELECTED REPRESENTATIVES
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BELFAST CITY COUNCIL LORD MAYOR
BELFAST CITY COUNCIL DEPUTY LORD MAYOR
Claire Hanna MP (SDLP)
Councillor Kate Nicholl (Alliance)
Alderman Tom Haire (DUP)
BUSINESS NETWORKS
SOUTH BELFAST MLAS
Deirdre Hargey MLA (Sinn Fein)
Matthew O’Toole MLA Claire Bailey MLA (SDLP) (Green Party)
BOTANIC WARD COUNCILLORS
Aine Groogan Cllr (Green Party)
Gary McKeown Cllr (SDLP)
LINEN QUARTER BID | WELCOME PACK
Tracy Kelly Cllr (DUP)
Paula Bradshaw MLA (Alliance)
028 9033 1399 info@belfastchamber.com
028 9032 7578 enquiries@hospitalityulster.org
028 9022 0004 info@retailni.com
Belfast Chamber of Commerce is the voice of business in Belfast since 1912. Belfast Chamber of Commerce will lobby for and support your business to develop.
Hospitality Ulster have established a collaborative network consisting of key stakeholders from across the hospitality industry to lead on the issues that affect all hospitality businesses.
Retail NI is Northern Ireland’s only locallybased retail and wholesale business organisation that provides professional advice and gives a voice to the independent sector.
028 9010 1100 cbi.org.uk
028 9069 8000 investni.com
028 9023 1221 info@tourismni.com
CBI NI, based in LQ, is part of a wider organisation that speaks on behalf of 190,000 businesses at the most senior levels.
Working from LQ, Invest NI attract new investment to the region and also work with new and existing businesses to help them compete internationally.
Tourism NI, based in LQ, build the value of the industry through promotion, marketing and funding, to help improve the visitor experience.
028 9067 2488 consumercouncil.org.uk
028 9024 4113 northernirelandchamber.com
028 9024 6609 info@visitbelfast.com
The LQ based Council represent both consumers and organisations. They have the power to investigate complaints about energy, water, transport, and postal services, as well as undertake research.
NI Chamber, headquartered in LQ, provides training and support and represents the views of its members to government. It is also part of a collaborative member across the UK and Ireland.
Visit Belfast is the official destination marketing organisation for the Belfast City region. Visit Belfast provide extensive marketing platforms for businesses that reflect the best of what Belfast has to offer.
Christopher Stalford MLA (DUP)
John Gormley Cllr (Sinn Fein)
Emmett McDonough-Brown Cllr (Alliance)
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IMPROVING THE PUBLIC REALM LQ BID has championed sustainable urban regeneration since its inception. Our 2019 regeneration vision laid the groundwork for improved green and social space across the District, with a focus on active travel and enhanced sustainability. In 2020 we started working in partnership with DfI, DfC and the City Council to re-imagine public realm. Our aim is to: 1) create social & recreational space for people who live, work in or visit the area; 2) improve outdoor trading space for local hospitality; and 3) create visually attractive facilities that enhance the sense of destination.
LINEN QUARTER BID | WELCOME PACK
By the end of 2021 the following schemes will be delivered (with cofunding from the City Council): • A new welcome to the Linen Quarter Vinyl at Bedford Street. • A 10m parklet on Linenhall Street, beside the BBC, with outdoor work bench and social space. • Enhanced planting from the parklet to the Thomas Thompson Fountain, as well as summer planting at Great Victoria St. • A 19m boardwalk at Bedford St to provide “drinks on the deck” outside Pug Uglys. • A 29m Boardwalk at Linenhall Street to provide outdoor drinks & dining for Coco, Snax and Urban Retreat.
REGENERATION & INVESTMENT
Our public survey, conducted at the end of 2020, indicated that over 90% of respondents strongly approved our approach.
• Tree wrap lighting, along with a court for French Boules, to support outdoor hospitality at Blackstaff Square. • A 43m x 9m deck at Brunswick St to include over 150 covers for outdoor dining, as well as a games area and entertainment stage. • A new lighting projection and overhead lights at both Brunswick St and James St South. In addition, the City Council is leading a project to extend the pavements at Adelaide St and install new benches, planting, and outdoor art. LQ BID also support improved cycling infrastructure and facilities across the district, including the introduction of a cycling greenway linking the proposed Ormeau Park – Gasworks bridge with Queen’s University and Great Victoria Street Train Station. We are currently working on a new round of public realm proposals for 2022 and beyond. If you have any ideas on what you would like to see then we’d love to hear from you!
FORTHCOMING CAPITAL INVESTMENT
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• Transport Hub £250m
• Streets Ahead V - £28m
• North-South Glider - £110m
• The Vantage Building - £25m
• Bankmore Sq £85M
• Student Accommodation at Hope St - £14M
• BBC redevelopment £48m
• Gaswork to Ormeau Bridge - £10m
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SUSTAINABLE DISTRICT
OUR KEY PROJECTS INCLUDE: Sustainable District Survey Conducting a regular survey will help measure the area’s transition towards a sustainable district and allow us to showcase our collective commitment.
Sustainable waste management LQ BID have appointed River Ridge as the preferred supplier for the District to promote recycling and reuse, and reduce landfill waste.
Green Energy Scheme & Guide LQ BID – along with an energy supply partner – will offer all locally based organisations membership of an accredited green energy scheme at no additional cost. The initiative will include a business guide on practical energy saving steps.
Climate Change Training This bespoke course will provide externally accredited training for 6 organisations per year. The practical how-to programme will include tailored guidance on reducing emissions and the related commercial benefits.
Metabolic Building Analysis This case study of a typical Linen Quarter office block will illustrate the practical and commercial benefits of moving to a sustainable built environment. It will consider related issues such as tenant requirements, circular fit out, and supply chains.
Public Realm Schemes LQ BID will continue to lead and promote regeneration projects that increase the quality of our urban settings, enhance local resilience, and promote sustainable living.
SUSTAINABLE DISTRICT
In Autumn 2021 LQ BID will be launching the Linen Quarter as Northern Ireland’s first sustainable district, and we invite every organisation in the area to join us on the journey. A sustainable district doesn’t mean we have cracked every problem, but it does mean we have tangible projects in place and are working to a clear direction of travel.
Sustainable Transport We aim to create a pro-cycling district by providing cycle accreditation for organisations, with confidence training, maintenance, and events for workers. LQ BID also support modal shift through pedestrian friendly public realm, new cycle lanes, the North-South Glider, and the Transport Hub. Festival of Circular Economy To coincide with COP26, LQ BID and partners will curate around 30 events to increase awareness and uptake of circular economy practices. Topics include business practices, green finance, design, regeneration, and recycling/reuse. The festival, which will include high profile speakers and activities, aims to encourage a wider public conversation on the social and community benefits of a sustainable city.
LINEN QUARTER BID | WELCOME PACK
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GET FITTER. GET HEALTHIER. GET INVOLVED. According to the World Health Organisation a healthy district is not one that has achieved a particular health status. Rather it is a district that is conscious of health and striving to improve it. We hope our programme of activities inspires both member organisations and individuals to enhance their focus on health & well-being and take steps to improve. Not a giant leap. Lots of little steps.
PUBLIC HEALTH AGENCY PHA are the major regional organisation for health protection. They promote health and wellbeing in workplaces by targeting over 200 new businesses annually across N Ireland. T: 0300 555 0114 www.healthatworkni.org
HEALTH AND SAFETY EXECUTIVE NORTHERN IRELAND
BUSINESS IN THE COMMUNITY NORTHERN IRELAND BITCNI are committed to supporting employers to tackle mental ill-health in the workplace and have produced a range of toolkits for employers. T: 028 9046 0606 E: info@bitcni.org.uk
SUSTRANS
HSENI is the lead body responsible for the promotion and enforcement of health and safety at work standards in Northern Ireland.
Sustrans support employers to encourage their employees to consider active travel in their daily routine.
T: 0800 0320 121 E: mail@hseni.gov.uk
T: 028 9043 4569 E: belfast@sustrans.org.uk
NORTHERN IRELAND CHEST, HEART AND STROKE
PUREGYM
NICHS’s mission is to prevent chest, heart and stoke illnesses by encouraging each individual to live and maintain healthy lifestyles. NICHS provides a range of tailored programmes to help, guide and support workplaces to make healthy choices.
T: 0345 0133253 E: Info.BelfastAdelaideStreet@puregym.com
T: 028 9032 0184 E: mail@nichs.org.uk
22 Adelaide St, Belfast BT2 8GD
ANYTIME FITNESS Lincoln Building, 27-45 Great Victoria St, Belfast BT2 7SL T: 028 9099 9576
HEALTH MATTERS NORTHERN IRELAND
CLUB VITAE HEALTH AND FITNESS CLUB
Health Matters has grown to become one of the UK and Ireland’s premier Health and Safety organisations, offering an array of services that includes General Workplace, Construction and Healthcare Training and consultancy support packages.
Clayton Hotel, 22 Ormeau Avenue, Belfast BT2 8HS
T: 028 9002 0044 E: info@healthmattersni.com
T: 028 9032 5454 E: belfast@clubvitae.com
EVOLVE LIFESTYLE & FITNESS Park Inn Hotel, 4 Clarence Street West, Belfast BT2 7GP
HEALTHY WORKPLACES CONTACTS
JOIN OUR ANNUAL LQ HEALTH WEEK IN SEPTEMBER, AND TAKE PART IN A PACKED SCHEDULE OF EVENTS FOR ALL AGES AND ABILITIES
T: 07598 411154 E: noel@evolvelifestyleandfitness.com
9ROUND FITNESS 44 Franklin St, Belfast BT2 7FE T: 028 9032 8215 E: belfast@9round.co.uk
RE:PLAY CLINIC PHYSIOTHERAPY 34-36 Bedford Street, Belfast, BT2 7FF T: 028 9543 6363 E: simon@replayclinic.com
LINEN QUARTER BID | WELCOME PACK
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WALK THE GOLDEN MILE The relaxing walk between City Hall Grounds and Botanic Gardens encompasses two historic districts, both of which combine stunning Victorian architecture with contemporary culture. The Linen Quarter is characterised by beautiful red brick buildings, once used as Linen Warehouses, but now converted into high end offices, bars and restaurants.
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CITY HALL
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GRAND OPERA HOUSE
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FLAX AT LINEN QUARTER
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THE CROWN LIQUOR SALOON
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ULSTER HALL
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THOMAS THOMPSON FOUNTAIN
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ORMEAU BATHS
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‘FLYING FIGURES’ BY ELISABETH FRINK
14. QUEEN’S LYNN BUILDING
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ACCIDENTAL THEATRE
15. QUEEN’S LANYON BUILDING
10. THE BELFAST EMPIRE MUSIC HALL 11. CRESCENT ARTS CENTRE 12. CRESCENT GARDENS PARK 13. QUEEN’S FILM THEATRE
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16. NAUGHTON GALLERY 17. “ECO” BY MARK DIDOU
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18. BOTANIC GARDENS 19. TROPICAL RAVINE/ PALM HOUSE
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20. ULSTER MUSEUM
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Museums and Galleries
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Places and Spaces Music Venues and Theatre
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Sculptures and Street Art
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These distinctive districts each have a fascinating story. So why not walk the Golden Mile and create your own experience?
LINEN QUARTER BID | WELCOME PACK
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Queen’s Quarter, based around the University, is noted for its arts venues, hospitality and attractive park.
Pick up your handy guide from the Visit Belfast Welcome Centre, or make a request via the Linen Quarter Street Ambassadors if you require multiple staff copies.
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LINENQUARTER.ORG
Linen Quarter BID 411 Scottish Provident Building Donegall Square West Belfast BT1 6JH
linenquarter.org @linenquarter
