This page is provided for Business Users in accordance with the P2B Regulation. The Terms of Service are incorporated by reference. Capitalized terms not defined in this page have the meaning assigned to them in the Terms.
If you have a complaint under the P2B Regulation regarding any of the following matters in the European Union, you may lodge it through our Business User Complaint Form below, free of charge, and the complaint will be handled within a reasonable time frame:
If you are not satisfied with the outcome of a complaint or do not want to make use of our internal complaint-handling system, you may initiate a mediation process with the Centre for Effective Dispute Resolution.
The following report outlines the operation and effectiveness of the internal complaint-handling system for Business Users in the European Union.
Report Period: January-December 2024
| Total Number of Complaints Lodged | 1 |
|---|---|
| Main Type of Complaints Lodged | Technical issue: account deletion |
| Average Time to Process Complaints | 3 weeks |
| Aggregate Information on Complaint Outcomes | We resolved 100% of the complaints received |