book4timeCATALOGUE-JUN19

The world’s most innovative cloud-based wellness management software

Upgrade to superior Spa Management with Book4Time

Hotels & Resorts

Day Spas

Casinos

Beauty

+1 905 752 2588 | sales@book4time.com | book4time.com

APPOINTMENT BOOKING

Book Appointments Online

Group Bookings

Activities and Classes

Connect with your guests at any time or place with our customizable Online Booking platform, or build your own online booking guest experience.

Use our booking wizard to quickly schedule large groups and corporate events. Allow groups to check in under a single reservation.

Easily schedule classes for fitness, yoga or other activities at the front desk or let your clients book online.

Central Reservations

Build your Own Experience

Mobile Apps

Increase efficiency and ensure a consistent customer experience with a single reservation that links guest appointments across multiple visits.

Feel adventurous? Create your own branded online booking experience or a mobile app for your spa with our API – the possibilities are endless.

Allow guests to book treatments, manage preferences and see your promotions from their mobile device.

Centralize your appointment scheduling system, keep a real-time record of all appointments, and make it easy for staff and guests to identify availability.

GUEST EXPERIENCE

Alerts and Auditing

Central Guest Profiling

Customer Trends & Analysis

Automatic alerts inform your staff of new guests and guest preferences, including special notes on conversation topics and therapist preferences.

Provide the highest level of guest experience across locations with a central guest profile.

Provide staff quick access to your customer’s buying preferences.

Analyze customer buying trends, preferences, retail purchases, and customer demographics for all your locations independently or together.

Notes and Document Tracking

Personalized Preferences

Surveys and Feedback

Services can be tailored to the needs of your guests.

Ensure staff members at all locations are always connected to information about your guests.

Quick access to guest preferences with therapist notes ensure you are always providing the correct treatments and best experience at your spa.

Gain feedback on customer experiences and remind them you care with our guest surveys.

Solicit feedback after every visit or at your own intervals.

Improving guest experience helps to retain clients, build new revenue and increase brand image.

Manage profiles, purchases and customer activity across all your locations allowing your spa business to personalize each visit.

BUSINESS INTELLIGENCE & REPORTING

Packages & Series

Memberships

Gift Cards

Promote multi-treatment spa day packages and series to increase retention and capture new business.

Increase guest retention with a centralized membership program.

Improve market penetration by creating, selling, and managing your own gift card program across all your locations.

Turn-Away Tracking

Yield Management

Loyalty & Points

Improve your organizational and staffing efficiency by tracking why you had to turn away business.

Maximize peak period utilization and drive traffic during slow periods with a central management tool

Encourage return visits with loyalty points and client referral incentive programs.

Surveys and Feedback

Inter-Company Transfers Manage inventory distribution across all your locations with an easy to use tool for tracking inter-company transfers in real time.

Gain instant feedback on customer experiences and remind them you care with our NPS guest surveys.

Centrally manage and automate your business processes and best practices. Track KPIs with live dashboards. Forecast revenues and discover trends with over 200 reports on sales performance and financial reporting.

MARKETING AND RETENTION

Packages & Series

Memberships

Gift Cards

Promote multi-treatment spa day packages and series to increase retention and capture new business.

Increase guest retention with a centralized membership program.

Improve market penetration by creating, selling, and managing your own gift card program across all your locations.

Turn-Away Tracking

Yield Management

Loyalty & Points

Improve your organizational and staffing efficiency by tracking why you had to turn away business.

Maximize peak period utilization and drive traffic during slow periods with a central management tool

Encourage return visits with loyalty points and client referral incentive programs.

Surveys and Feedback Gain instant feedback on customer experiences and remind them you care with our NPS guest surveys.

Crease guest acquisition and retention by offering referral incentives, loyalty points, gift cards and spa packages.

Yield management tools and turn-away tracking allow your business to be more agile with appointment booking and increase revenue.

Inter-Company Transfers Manage inventory distribution across all your locations with an easy to use tool for tracking inter-company transfers in real time.

INVENTORY MANAGEMENT

Auditing and Adjustments

Inventory Tracking

Vendor Worksheets

Efficiently perform hand counts of physical inventory across your locations in real time with our central, cloud-based tool.

Centrally track and view balances of inventory across all your locations with a single cloud-powered online tool.

Improve productivity by preparing reusable purchase order templates to automatically restock your retail products.

Vendor Management

Purchasing and Receiving

Centrally maintain vendor records for your business, tracking cost, reorder levels, products sold, and contact information.

Track purchase order progress in real time over the cloud, automatically update on-hand counts and easily record received products.

Centrally manage inventory for all your spa locations, perform hand counts of physical inventory, and track inter-company transfers.

Restock your retail products by preparing reusable purchase order templates while centrally maintaining vendor records.

REVENUE MANAGEMENT

Point of Sale (POS)

Credit Card Processing

Membership Billing

Process multiple payment options, including cash, credit cards and gift cards with an easy-to use built-in POS, quick check-out, and emailed receipts.

Accept and process credit cards with your preferred processor, or streamline your payments with our integrated payment solution.

Automatically process membership dues on a monthly schedule or at your own customized interval.

Points and Loyalty Programs

Room and House Charges

Compliance

Centrally track and redeem loyalty points or apply a series at checkout. Balances are automatically updated on your customers’ accounts.

Easily integrate your hotel PMS and process room charges in realtime. Optionally, transfer all spa revenue to your hotel system.

Ensure full compliance with audit requirements and reporting regulations in over 50 countries, including fiscal printing and e-invoicing.

Inefficiencies in operational activities Inefficiencies in operational activities such as payment processing, such as payment processing, collecting membership dues collecting membership and and loyalty program dues management loyalty management can program cause diminished profitcan cause diminished profit or revenue. or revenue.

Streamline your business and payments all in one place.

Inpiring

Innovation

Your front desk that never sleeps

Provide the best guest experience, don’t miss another opportunity, maximize your revenue.

+1 905-752-2588 l sales@book4time.com l book4time.com