The Keck Commitment

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THE KECK COMMITMENT A Statement of Professional Standards

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THE KECK COMMITMENT A Statement of Professional Standards

Colleagues, The Keck Commitment was created by you — the physicians, nurses and staff of Keck Medicine of USC. Your voice has been heard and is reflected in the words of the Keck Commitment. This commitment is a system-wide credo that will influence all aspects of our professional lives, defining who we are as professionals. The Keck Commitment is much more than a document that will hang on our walls — it’s an idea and unwavering belief in the collective empowerment that comes when an environment of civility is fostered across our health care organization. The Keck Commitment is an institutional promise to promote professionalism in the workplace, regardless of what challenges come our way. This is a commitment to ourselves, each other and our patients. This promise is comprised of three pillars: excellence, judgment and respect. Respect is the cornerstone of the Keck Commitment and guides our pursuit of excellence in the workplace. We are moving forward together in building an environment where excellence is evident in all that we do, judgment is incorporated into our decisions, civility is practiced in our interactions and respect is communicated to patients, families and coworkers. These pillars will define the workplace culture of Keck Medicine for years to come. The Keck Commitment. Committed to each other. Committed to you. Tom Jackiewicz Senior Vice President and Chief Executive Officer Keck Medicine of USC Rohit Varma, MD, MPH President USC Care Medical Group Inc. Director, USC Roski Eye Institute

We commit to delivering high quality care with kindness and consideration. We will do this by exhibiting excellence in all we do, incorporating sound judgment in our decisions, practicing civility in our interactions, and communicating with respect to patients, families and coworkers.

Respect is the cornerstone of the Keck Commitment and guides our pursuit of excellence in the workplace. We live our pillars of Excellence, Judgment & Respect through the following Keck Commitment

We will create a collaborative and safe environment by:

• Actively listening • Being present in the moment • Promoting teamwork and a positive work environment • Acknowledging fellow colleague contributions eing respectful and open to new ideas and generously • Bsharing knowledge Providing feedback constructively and receiving • feedback willingly • Continuously pursuing personal and professional growth

We will commit to respectful interactions with colleagues, patients, and families by:

• Greeting and acknowledging the presence of others • Always engaging in courteous interactions nocking before entering a patient’s room, introducing • Kourselves, and stating the purpose of our visit and sensitive to others and mindful • Bofeingourconsiderate language and tone of voice • Engaging in authentic and honest communications

We will responsibly follow Keck Medicine of USC policies, support organizational improvement, and adhere to applicable regulations by:

• Taking ownership of problems until they are resolved organizational improvement both intellectually • Sandupporting in practice olding ourselves and others accountable for achieving • Hperformance expectations

The Keck Commitment was created from the voices of the physicians, nurses and staff of Keck Medicine of USC. These voices were heard during Professionalism Week, a fiveday event in October 2015 that inspired brainstorming and collaboration across the medical enterprise. A centerpiece of Professionalism Week was the Art Wall, a mobile art installation displaying the collective thoughts on professionalism in the workplace from physicians, nurses and staff. The Keck Commitment was then drafted by the “Committee of Champions” — a physician-led interdisciplinary team featuring members across the medical enterprise — from ideas displayed on the Art Wall.

Keck Commitment Committed to Each Other Committed to You

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