CCL Corporate Schedule Fall 2012 by Lewis and Clark Community College

Corporate & Community

learning Corporate Edition

Fall 2012 Schedule of Classes Business Skills Page 4

Technology Training Page 5

Safety Training Page 6

It’s what you know.

www.lc.edu/CCL Astoria, IL Permit No. 9 5800 Godfrey Road Godfrey, Illinois 62035–2466

PAID

Non–Profit Organization U.S. Postage

Table of Contents Public Relations................................................................ 3 Business Skills.................................................................. 4 QuickBooks...................................................................... 5 Technology Training.......................................................... 5 Green Building.................................................................. 6 Customized Training......................................................... 6 Marketing Essentials........................................................ 7 Safety............................................................................... 7 Healthcare........................................................................ 7 Online Learning.......................................................... 8–10 Travel & Tourism............................................................... 9 Customer Service............................................................11



By phone.

Call the main campus Enrollment Center at (618) 468.7000 (8am– 4:30pm Mon–Fri, open until 7:30pm Tue & Wed), the N.O. Nelson Campus at (618) 656.8800, or any Community Education Center (9am–5pm Mon– Thurs, 9am–2pm Fri). Payment must be made by credit card.

 In person.

Bring full payment to any of our locations: Godfrey Campus 5800 Godfrey Road (618) 468.7000

Godfrey IL 62035

N.O. Nelson Campus, Edwardsville 600 Troy Road | Edwardsville, IL 62025 (618) 656.8800

Welcome I joined Corporate & Community Learning in the spring of 2012, following my retirement from the Alton Fire Department, where I served for 24 years and retired as chief. With safety being a big part of my career, working with CCL’s Safety Programs seemed like a natural step. As associate director, I am responsible for the creation and operation of a best–in–class contractor safety orientation facility for businesses and associations within the St. Louis area, with an emphasis on those located within the Lewis and Clark Community College district. I want to use my training and life experiences to help reinforce the passion for promoting and maintaining a safe environment. One simple choice at any given moment can, and often does, have a domino effect in either direction, good or bad, and the choice to do things in a safe manner is always the right one. That remains our focus.

Greg Bock

Tri–County Center, Jerseyville 100 Lincoln, Route 16 | Jerseyville, IL 62052 (618) 498.6500 Macoupin County Center, Carlinville 18400 Shipman Road | Carlinville, IL 62626 (217) 854.5400

Continuing Professional Development Units (CPDUs) for Educators Lewis and Clark Community College is an approved provider of CPDUs for courses and workshops sanctioned by the Illinois State Board of Education (ISBE) for the purpose of teacher recertification. To receive documentation of participation, educators will need to complete a CPDU registration form prior to the start of class. CPDU credit is available for both traditional and online courses. For more information, call (618) 468.5777.

Associate Director, Safety Programs

Business and Education Partnerships. Lewis and Clark Community College has the largest corporate and business workforce training program of any community college in the State of Illinois with over 13,000 total students and has been very active in working with area business and industry to serve their job training needs. The College’s alliance with major firms including Olin Winchester, Global Brass, Valero, Phillips66 and Shell Lubricants resulted in a significant site safety program for the Wood River Refineries serving almost 70,000 skilled trades contractor workers in the last eight years. Another key model for this kind of C2B (College to Business) collaboration occurred when Lewis and Clark and Phillips66 partnered to develop an associate degree program for Process Operator Technicians. In the last year Jost Chemical deployed the college to bring a customized version of this PTEC program direct to employees in their plant. In partnership with the Society for Human Resource Management, Lewis and Clark offered the SHRM Learning System to enable HR managers to prep for the rigorous examination that can lead to the PHR & SPHR certifications in their field. And in a smaller yet significant example of outreach, Lewis and Clark is serving multiple needs of healthcare at Community Hospital in Staunton with a Lean/Quality Assurance consultant currently working with them to improve quantitative reporting measures for the Illinois Department of Public Health, as well as database and other computer learning needs of the staff and hospital president. This division continues to expand year after year, and we thank all of the area businesses and program participants who have supported us.

Kathy Willis

Director, Corporate & Community Learning

www.lc.edu/CCL

(618) 468.5777

www.facebook.com/lewisandclarkCCL

Mission Statement To empower people by raising aspirations and fostering achievement through dynamic, compassionate, and responsible learning experiences.

Lewis and Clark Community College insures equal opportunities are offered in the admission, education, and employment of individuals regardless of sex, race, ethnicity, color, creed or religion, national origin, disability, age, marital status, military status, sexual orientation, and other protected categories. Any inquiries concerning the application of the Title VII of the Civil Rights Act, Title IX of the Education Amendments, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Age Discrimination Act, and the Illinois Human Rights Act may be made to: Gary Ayres, Vice President of Administration, Erickson Hall, Room 103, Lewis and Clark Community College, Godfrey, IL 62035, or (618) 468.3000.

Professional Development Public Relations PR is Not Rocket Science

What PR Is… And Isn’t

This professional development series is designed for individuals, companies and public relations specialists who want to expand their body of knowledge regarding the public relations (PR) profession and its dynamic relationship to society. Led by a well seasoned local broadcast professional who has over 40 years of public relations and communications experience, participants will explore the field of PR through open dialogue, case studies and practical application. Upon successful completion of the six workshops in this series, participants will have received 24 hours of instruction and be issued a certificate of completion by the Corporate & Community Learning division indicating that the participant has acquired advanced comprehensive knowledge in the public relations profession. (Registering for all six workshops under this course code reflects a cost savings of $185 versus registering for the courses individually). CEPD–450–01 $289 Tue & Wed Sep 18 & 19 Tue & Wed Oct 2 & 3 Tue & Wed Oct 23 & 34 Tue & Wed Nov 6 & 7 Tue & Wed Nov 20 & 21 Tue & Wed Dec 11 & 12 Godfrey Campus, Wade Hall 1113

9–11AM 9–11AM 9–11AM 9–11AM 9–11AM 9–11AM

Tom Dehner

The essence of good communication involves knowing how to acquire and productively use information to reach a desired result. The public relations profession is multi–faceted. Participants will consider the nature and scope of PR and its impact on both internal and external audiences. In this workshop, participants will learn ways of doing the right job the right way the first time. CEPD–451–01 $79 Tue & Wed Sep 18 & 19 9–11AM Godfrey Campus, Wade Hall 1113

Tom Dehner

Ethics & PR

How many times have you questioned the decision you are about to make? Weighing the success of a project or any given situation depends on recognizing moral, ethical and legal consequences of PR administration. Through case studies, both past and present, participants will uncover what it means to have a plan for your given cause. CEPD–452–01 $79 Tue & Wed Oct 2 & 3 9–11AM Godfrey Campus, Wade Hall 1113

Promotional PR

Promoting a given circumstance, event or issue does not always unfold in a traditional manner. Through this interactive workshop, participants will examine ideas that are intended to generate creativity and flexibility in their approach to handling challenging situations. CEPD–453–01 $79 Tue & Wed Oct 23 & 24 9–11AM Godfrey Campus, Wade Hall 1113

Political PR

In this highly interactive workshop, participants will analyze the 2012 presidential election and other political campaigns and learn how the unique set of public relations skills they involve apply in any public relations circumstance. CEPD–455–01 $79 Tue & Wed Nov 20 & 21 9–11AM Godfrey Campus, Wade Hall 1113

Tom Dehner

PR & Crisis Intervention

This workshop will focus on what the instructor calls “anticipatory science.” Defined as the ability to identify the other side and prepare an appropriate, pro–active response, this is a key component to any PR response repertoire. With over 40 years of experience in anticipatory science, the instructor will help you glean key insights on how to prevent crisis and implement damage controls that could otherwise spell disaster for a public relations representative. CEPD–454–01 $79 Tue & Wed Nov 6 & 7 9–11AM Godfrey Campus, Wade Hall 1113

PR & Program Management

This workshop is designed for participants who have mastered the fundamental skills and keys to public relations and are ready to put them into action. Participants will develop their own personal management model and media kit to build and maintain positive relations. CEPD–456–01 $79 Tue & Wed Dec 11 & 12 9–11AM Godfrey Campus, Wade Hall 1113

Tom Dehner

Tom Dehner Join our email list!

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Tom Dehner’s 23–year career in the broadcasting industry, included work as a play–by– play announcer for the Mississippi State University baseball team and a radio news anchor for KMOX and WRTH in St. Louis. He spent 15 years practicing public relations and 20 years teaching the trade to others, before retiring last year. He has a bachelor’s degree in mass communication and master’s degree in speech communication. He is anxious to share his passion for PR with business people, educators and media professionals and believes, “Public relations is maligned, yet ubiquitous. It is interesting and enlightening to explore and study that dichotomy.”

Corporate & Community Learning

It’s What You Know.

Business Skills for the Workplace The Entrepreneurial Journey

Ask The Employee – 34% don’t consider their managers effective – 39% left their jobs because of the leadership – 56% said their current boss helps them be more productive

Source: 2011 study by DDI in collaboration with Harris International

Essentials of Human Resource Management

The SHRM Essentials of HR Management is an introductory course offering a comprehensive overview of the human resource function. The course covers today’s most vital and timely topics, including employment law, selecting qualified employees, compensation, orientation and training, and the employee performance process. Offered in partnership with the Society of Human Resources Management (SHRM), this four–day course is specifically designed to challenge you and provide the skills you need to confidently face today’s complex HR situations and compliance issues within your organization. You will participate in interactive case study activities designed for you to practice real–life HR situations in a non–threatening atmosphere. Participants may earn a Certificate of Completion and have the opportunity to earn 1.5 continuing education units (CEUs) for successfully completing the course. CEPD–514–N50 $475 Sat Oct 27–Nov 17 8:30AM–12:30PM N.O. Nelson Campus, Edwardsville, N4 119

Alex Berger

Working in Teams

Whether you lead a team or collaborate within one, effective work habits can make the difference between poor or productive outcomes. Learn the skills to ignite performance improvement across the breadth of your work group.

Satisfied to Delighted Customers

This four–hour classroom program provides an interactive learning experience that focuses on the impact customer interactions have on customer delight. Participants will review techniques for winning and keeping customers, standards for customer interactions and techniques for dealing with dissatisfied customers. Discussion will include strategies for both internal and external customers and focus on telephone and in–person interactions. CEPD–430–N1 $79 Thu Nov 15 8:30AM–12:30PM N.O. Nelson Campus, Edwardsville, N8 101

Barb Crockett

4 Communication Styles of I–Speak

According to more than 35 years of business research by DBM in New York, people use one of four communication styles that frame how they speak and filter what they hear. When you discover what your style is from a survey in class, you can learn to listen more effectively to others and speak more clearly with everyone, no matter their own style. I–Speak© provides insights into the use of language that can help you overcome “listening filters” and craft compelling messages. I–Speak© also provides “clues to use” so you can recognize the communication styles of others, and flex your personal style to match, thus becoming more influential and persuasive.

“” CEPD–428–01 $69 Fri Nov 16 9–11:30AM Godfrey Campus, Wade 1113

Kathy Willis

CEPD–432–01 $69 Fri Oct 19 9AM–12PM Godfrey Campus, Wade 1113

Kathy Willis

Leadership effectiveness is determined by those who are led. Ultimately, leaders need to know their blind spots.

www.lc.edu/CCL

(618) 468.5777

Coaching for Results

In this interactive workshop, leaders will identify skills needed to become an effective coach and contribute to the success of their organization. Participants will distinguish between coaching for development and coaching for improved performance. Practical classroom application of a coaching model will strengthen skills to use coaching to improve a company’s business results. CEPD–433–N1 $69 Thu Oct 11 9AM–12PMm N.O. Nelson Campus, Edwardsville, N8 101

Barb Crockett

Essential Leadership Skills

The essence of being an effective people leader lies in establishing good interpersonal work relationships and having the ability to spark action in others. This foundational seminar teaches leaders how to get results through people. During the seminar, they learn a set of essential skills to meet both practical business needs and people’s personal needs. Learners acquire a set of proven interaction skills, discover seven Leadership Imperatives for meeting today’s challenges, and realize their role as a catalyst leader – a leader who inspires others to act. The instructor is a working professional with significant business and training experience. This course is approved for CEU credit through the Human Resources Certification Institute.

Think you have what it takes to be a successful entrepreneur? Join Nancy Herold for a powerful and insightful workshop as she shares the inside scoop of the entrepreneurial life. Learn what personality traits it takes to be a successful entrepreneur, the variety of resources available to assist in the process and techniques for marketing your new business on a shoestring budget. Nancy has owned four businesses ranging from retail sales and custom framing, to piano tuning and service, to publishing and currently personal development coaching and entertainment. She is a third generation entrepreneur having grown up in her father’s sales business and has coached and mentored others in what it takes to make it as a successful entrepreneur. CEPE–120–50 $39 Sat Oct 6 9AM–1PM Godfrey Campus, Trimpe 158

Nancy Herold

SEL for Better Business

Social Emotional Learning (SEL) is a process for learning life skills, including how to deal with oneself and others in a constructive manner and work more effectively. In this course, participants will learn how to apply these skills to building better business relationships. Start by gaining a better understanding of social emotional learning principles and gain more business connections or improve the ones you already have. Self–awareness, self–management, social awareness, relationship skills and good decision–making skills are core components of this course. All sessions will begin and end with relaxation training. Life skills, stress management, goal–setting, time management and organization are woven throughout the course as well. Sessions will be interactive and discussion–based with some group work as well. Participants will come away from this course feeling more calm, confident, and connected. CEPE–162–N60 $125 Tue/Thu Oct 2–Nov 8 6–8PM N.O. Nelson Campus, Edwardsville, N4 119

Jesse Allen

CEPD–402–N01 $109 Fri Oct 5 8:30AM–12:30PM N.O. Nelson Campus, Edwardsville, N4 119

Ask The Leadership

CEPD–402–01 $109 Fri Nov 2 8:30AM–12:30PM Godfrey Campus, Wade Hall 1113

Bill Lyke

87% of employers and managers rated themselves as good or excellent leaders

Leading Change

In today’s fast–paced, global business environment, external forces – technology, regulations, mergers, the economy – are forcing companies to change their business practices to stay competitive. Their ability to shift gears and minimize the impact of change is key to ensuring they cross the finish line ahead of competitors. This seminar focuses on leaders’ crucial role in effectively leading change initiatives in the workplace. Leaders learn how to introduce a change initiative and lead discussions with employees to explore how best to implement the changes. They also learn to help others overcome their resistance to change. These skills enhance a leader’s ability to minimize the potentially negative effects of change on morale, processes, and productivity. The instructor is a working professional with significant business and training experience. This course is approved for CEU credit through the Human Resources Certification Institute. CEPD–405–01 $109 Fri Dec 7 8:30AM–12:30PM Godfrey Campus, Wade Hall 1113

Bill Lyke

Source: 2011 study by DDI in collaboration with Harris International

QuickBooks Linda Kuhlmann Linda Kuhlmann, accountant and QuickBooks ProAdvisor, is the owner of Professional Bookkeeping Services, Inc. With a bachelor’s degree in accountancy and over 15 years of experience, Linda provides small businesses with accounting solutions. Her services include QuickBooks training/consulting and all aspects of accounting/ bookkeeping services: creating company budgets, assistance with financial reporting, accounts payable, accounts receivable, payroll and job costing. Linda volunteers her time as an ambassador and member of the finance committee for the Edwardsville/Glen Carbon Chamber of Commerce.

Introduction to QuickBooks

In this one–day, hands–on workshop you’ll learn the basics of QuickBooks including setting up and getting around as well as working with customers and vendor centers. Get answers to your QuickBooks software questions from an accounting professional with experience working with small businesses. Student Guide and 140–day trial of QuickBooks Pro software included in course fee. No experience necessary. CEPD–109–N1 $189 Tue Sep 25 8:30AM–4:30PM N.O. Nelson Campus, Edwardsville, N4 121

Advanced QuickBooks

Let an accounting professional provide a more in–depth look at Financial Reporting and Class Tracking, Set up and use of Payroll and Inventory in this one day hands–on Advanced QuickBooks class. Participants will have the option to purchase the Student Guide with 140–day trial software on the day of class. Prerequisite: basic knowledge of QuickBooks and/or Introduction to QuickBooks. CEPD–309–N1 $139 Tue Oct 2 8:30AM–4:30PM N.O. Nelson Campus, Edwardsville, N4 121

Linda Kuhlmann

Technology Training You know the old saying “use it or lose it?” Well, not with us. Take any of the following courses and receive access to additional online learning and assessments for a full 12 months. Forget something you learned in class? Just go online and retake that same lesson at your convenience! Office 2010 Transition From 2003 (4 hrs) Word 2010 Level 1, 2 & 3 (8 hrs) Word 2007 Level 1, 2 & 3 (8 hrs) Excel 2010 Level 1, 2 & 3 (8 hrs) Excel 2007 Level 1, 2 & 3 (8 hrs) Excel 2010 PivotTables (4 hrs) PowerPoint 2010 Level 1 & 2 (8 hrs) PowerPoint 2007 Level 1 & 2 (8 hrs) Access 2010 Level 1, 2 & 3 (16 hrs) Access 2007 Level 1, 2 & 3 (16 hrs) Adobe Photoshop CS5 Level 1 & 2 (8 hrs) Adobe InDesign CS5 Level 1 & 2 (8 hrs) Additional Titles: Getting to know SharePoint (3 hrs) Facebook + Business = Success (8 hrs)

$79 $149 $149 $149 $149 $79 $149 $149 $239 $239 $149 $149 $59 $79

Scheduling a Class: Call us to schedule a class for any of the above course titles; or to customize a course for your employees. All 2010 version classes will be held at the Godfrey campus. All other classes can be scheduled at our centers in Bethalto, Carlinville, Edwardsville, Godfrey, or Jerseyville.

Computer File Management

We have all lost files on our computers. In this half–day hands one workshop, you will learn how to organize your files, search for lost files, move files from one place to another, and set system defaults where files get saved. CECC–103–50 $39 Sat Sep 8 9AM–1PM Godfrey Campus, Trimpe 160

Susan Broadway

PowerPoint Special Effects

PowerPoint isn’t just for the office anymore! In this six hour hands–on workshop, participants will learn how to creating eye– catching presentations using PowerPoint’s special effects tools. Learn to run a slide show with animation and sound, insert video clips and photos with graphic effects, and utilize hyperlinks and action buttons. These photo slide shows are great for weddings, marquees, parties, memorials and more. Participants should have a some basic knowledge of PowerPoint to be successful in this class. CECC–135–N60 $69 Tue & Thu Oct 9 & 11 6–9PM N.O. Nelson Campus, Edwardsville, N4 121

Susan Broadway

A NOTE ABOUT: Software Versions (2003 to 2007 or 2010) Office 2007 and 2010 are very similar for the major applications. If you currently use 2010, you can take our Level 1 and 2 classes in either 2007 or 2010. If you are taking a Level 3 class, you should register for the class in the version of Office you are using. If you are an experienced user who needs an overview of the changes, our half day Transition from Office 2003 to 2010 is the course for you.

FREE Skills Assessments: Not sure what level of computer training your employees need? Call us and we can send you a FREE skills assessment and suggest training needs based on the results.

Corporate & Community Learning

It’s What You Know.

Green Building Home Inspection FAQs Is home inspection still a viable business, given the current state of the economy? A large amount of houses being sold are bank owned foreclosures and still require an inspection. Can I make a living by doing home inspections? The average fee for a home inspection is $250. An individual’s commitment and motivation will determine income. Is there a lot of competition in this field? That depends on the area in which you live. Good methods to determine the competition are through local real estate agents and the yellow pages. Is the insurance an inspector needs to carry one of the pitfalls of the business? The biggest pitfall in the home inspection business is not knowing what you are doing. There is no amount of insurance that will protect a person from lack of knowledge. What is the start up cost for this type of business? The cost will depend on several factors including tools, software, vehicle, and clothing a person already has. Start up costs can range from $1–10K. Will I get a chance to perform home inspections during the class? Yes, participants will have the opportunity to perform an actual home inspection and will be graded on the inspection and quality of reporting.

Residential Home Inspection

This 60–hour, pre–licensing course will provide participants with a basic understanding of the system and standards of residential home inspection. Upon successful completion of this course, participants will meet the requirements to sit for the state exam and receive a license as a home inspector in the state of Illinois. CEPD–503–N60 $695 Mon Aug 20–Nov 26 5:30–9:30PM N.O. Nelson Campus, Edwardsville, N8 205

Mark Gum

Photovoltaic Design & Installation

This 32–hour course provides an introduction to the basic principles of photovoltaic (solar) design, installation guidelines, and safety issues involved with photovoltaic power systems. Student technicians will learn the basics of sizing a residential battery–less grid–tied system, wire sizing, over–current protection and grounding, and review fundamental design criteria for off–grid stand–alone systems including specifying batteries, controllers, and battery–based inverters. Learners will develop a basic understanding of the core concepts necessary to work with both residential and commercial PV systems. This workshop is designed for individuals seeking employment within the growing solar industry, for homeowners wanting to install systems on their own homes, or anyone interested in learning more about this emerging technology.

Grid Tie Photovoltaic Design

This 32–hour course presents competencies and expected outcomes for advanced photovoltaic (solar panel) design and grid tied installations. Participants apply the standards presented in the National Electrical Code (NEC) as they perform grid interface calculations, ground considerations and wire sizing. Students will perform evaluations of a photovoltaic system under various operating systems. Participants will also develop skills in evaluating batteries, their sizing, charge controllers and hybrid systems. Prerequisite: Satisfactory completion of Photovoltaic Design & Installation or permission of the instructor. CEPD–610–50 $595 Fri & Sat Nov 16–Dec 15 6–9PM (Fri), 9AM–3PM (Sat) No class Nov 23 & 24 Godfrey Campus, Trimpe 271

Mike Morgan & Jim Duffey

CEPD–510–50 $495 Fri & Sat Oct 12–Nov 3 6–9PM (Fri) 9AM–3PM (Sat) Godfrey Campus, Trimpe 271

Mike Morgan & Jim Duffey

Need training? We have solutions. Corporate & Community Learning is your single point of entry for workforce training. Companies have been turning to Lewis and Clark Community College to fulfill training needs for more than a decade. Whether you need a specific capability on the floor or ‘soft skills’ improvement at the management level, Corporate & Community Learning delivers high impact solutions with your company’s future success at the forefront. We offer both pre–scheduled open enrollment classes and customized training programs that can be presented on site or at one of our convenient facilities.

Sally Koval, Associate Director of Business Outreach is here to help your company facilitate customized training in a variety of areas that impact your bottom line. Sally can help you target your training by getting to know you and your company and working with you to develop solutions that address your needs and fit your budget. She will also be your liaison to other resources at the College which may be beneficial to your organization. Sally can be reached at (618) 468.5711 or skoval@lc.edu.

It’s what you know. 6

www.lc.edu/CCL

(618) 468.5777

Marketing Essentials for Business

Louise Jett

Effective Marketing

Instructor Louise Jett has been on both sides of the marketing coin. She was managing editor of the Macoupin County Enquirer–Democrat for three years and now serves as the marketing director for a nonprofit in healthcare. Communicating is her specialty. She has developed courses in social media and photography. She was recently honored as one of the Top 25 Leaders in Macoupin County Under the Age of 45 by the Macoupin County Economic Development Partnership.

Louise Jett

Safety Flagger: Highway Work Zone Safety

This course will focus on a review of the standards established by the National Safety Council and the Manual of Uniform Traffic Control Devices (MUTCD). Emphasis is placed on individual flagger requirements regarding at–risk worker training and responsibilities. Topics of discussion include, but are not limited to, advance warning areas, transition areas, activity areas and termination areas of work zones. On–site outdoor training examples are used to illustrate the proper selection set up and use of temporary traffic control devices. This 4–hour course is designed to satisfy Federal, State and Local flagger certification requirements. Upon completion, students receive a 3 year certification for work as a Flagger. $75 CEPD–505–E1 Fri Sep 7 8:30AM–12:30PM CEPD–505–E2 Fri Oct 5 8:30AM–12:30PM CEPD–505–E3 Fri Nov 2 8:30AM–12:30PM CEPD–505–E4 Fri Dec 7 8:30AM–12:30PM Bethalto Education Center, Bethalto, BE 200

OSHA 10–Hr Outreach Training (Construction) This class introduces the OSHA Standards for Construction 29 CFR 1926. Attendees receive an update and review of standard construction safety and health principles, and information that prepares them to recognize and control various hazardous conditions. An OSHA 10–Hour course card and certificate will be issued upon completion. CEPD–506–E1 $130 Fri & Sat Sep 28 & 29 7AM–12:30PM Bethalto Education Center, Bethalto, BE 200

Gene Flowers

Medicar & Service Car Driver Safety

The Medicar and Service Car Training program is designed to target primary instructional areas of non–emergency transport requirements. Public Act 095–0501 amends the Illinois Public Aid Code requiring all such providers must certify that the driver and employee attendant have completed a safety program approved by the Illinois Department of Healthcare and Family Services (DHCS). This four–hour course covers passenger assistance as well as safe driving, safe operation and emergency procedures.

Effective marketing can give your business the edge it need to thrive. Come learn from an experienced marketing director what effective marketing is, how to define your customer base, and develop a marketing plan. CEPD–471–M60 $30 Thu Sep 6 6–8PM Macoupin County Center, Carlinville, MC 106

Promoting your Small Business

In today’s market, small businesses need to be able to compete with big box stores and corporations. Learn the tricks of the trade from an experienced marketing director on how to write press releases, plan and promote events, and invest in your community. CEPD–472–M60 $30 Thu Sep 27 6–8PM Macoupin County Center, Carlinville, MC 106

Marketing with Social Media

Get the most out of social media utilizing Facebook, tweeting to the masses, and building your online community. CEPD–473–M60 $30 Thu Oct 18 6–8PM Macoupin County Center, Carlinville, MC 106

Louise Jett

Maximizing Your Advertising Budget

Effective advertising doesn’t have to cost an arm and a leg! This workshop, led by Louise Jett, who has been a managing editor and now a marketing director, will show you how to create effective ads and develop your brand to keep customers coming back while getting the most from your advertising dollar. CEPD–474–M60 $30 Thu Nov 8 6–8PM Macoupin County Center, Carlinville, MC 106

Louise Jett

Healthcare Food Service Sanitation

This course studies sanitation in relation to food preparation and service. Training topics include sanitation chemicals, equipment, materials, regulations, and inspection standards necessary to ensure sanitary dispensing of food. Participants prepare for and take the Illinois Food Service Sanitation Manager Certificate examination in this course. Required textbook will be loaned to participants for the duration of the course and must be returned upon completion. CEPD–140–N1 $150 Mon & Tue Sep 24 & 25 9AM–5:30PM (Mon), 9AM–3PM (Tue) N.O. Nelson Campus, Edwardsville, N4 119

Synthia Hines

CEPD–140–01 $150 Thu & Fri Oct 4 & 5 9AM–5:30PM (Thu), 9AM–3PM (Fri) Godfrey Campus, Fobes 3515

Sandy Jolly

Food Service Sanitation Review

This course studies sanitation in relation to food preparation and service. Training topics include sanitation chemicals, equipment, materials, regulations, and inspection standards necessary to ensure sanitary dispensing of food. Participants prepare for and take the Illinois Food Service Sanitation Manager Certificate examination in this course. Required textbook will be loaned to participants for the duration of the course and must be returned upon completion. CEPD–141–N1 $75 Tue Sep 25 9AM–3PM N.O. Nelson Campus, Edwardsville, N4 119

Synthia Hines

CEPD–141–01 $75 Fri Oct 5 9AM–3PM Godfrey Campus, Fobes 3515

Sandy Jolly

Intro to Healing Touch

Healing Touch is an energy therapy that supports self–healing in individuals. It is based upon healing arts concepts and holistic principals that acknowledge the body–mind–spirit connection existing innately within each person. Learn effective and practical self–care methods and tools for stress reduction, relaxation and restoring harmony and balance. The practice of Healing Touch is known to decrease pain, anxiety and other stress, and create a sense of peace and well–being. Learn how Healing Touch can help in your personal life and your professional practice. This workshop is open to anyone. It is approved for 3 contact hours of continuing education for nurses and massage therapists. CEPD–713–N60 $50 Thu Sep 20 6–9PM N.O. Nelson Campus, Edwardsville, N4 119

Deb Klueter

Healing Touch Level 1

This course is the first level of Healing Touch (HT) which can progress to certification. HT is an energy therapy utilizing non–invasive techniques to support and facilitate physical, emotional, mental and spiritual health, and self–healing in individuals. HT is endorsed by the American Holistic Nurses Association. Participants will explore energy system concepts related to health, the basics of the human energy system including the energy field, energy centers, and their location and functions. Learn techniques for centering and maintaining energy flow, how to assess the energy field and centers and key principals of self–healing, personal development of the HT practitioner and the legal and professional aspects of touch therapies are explored. This workshop is open to anyone desiring an in–depth understanding of healing work using energy–based concepts. It is approved for 16 contact hours of continuing education for nurses and massage therapists.

Healthcare Provider CPR

This American Heart Association Healthcare Provider Course is intended for healthcare professionals, or students enrolled in a health–related career program. CPR includes adult, child and infant one– and two–rescuer CPR; rescue breathing for the adult, child and infant using a bag–valve–mask device; use of an AED; and management of a conscious and unconscious adult, child and infant who is choking. Participants must complete a skills practicum and earn a score of 84% or better on a written exam to successfully complete the course and to receive an American Heart Association Healthcare Provider completion card (valid for 2 years). Materials for this course are included in the course fee. CEPD–513–60 $50 Thu Sep 13 5–9PM Godfrey Campus CEPD–513–E6 $50 Thu Oct 25 5–9PM

Bethalto Education Center

CEPD–714–N50 $365 Sat & Sun Oct 6 & 7 9AM–6:30PM N.O. Nelson Campus, Edwardsville, N8 101

Lynn Placek

$110 CEPD–507–E1 Mon Aug 27 8AM–12PM CEPD–507–E2 Fri Sep 28 8AM–12PM CEPD–507–E3 Mon Oct 29 8AM–12PM CEPD–507–E4 Fri Nov 23 8AM–12PM Bethalto Education Center, Bethalto, BE 200

Randy Nelson

Corporate & Community Learning

It’s What You Know.

Online Learning eMarketing Essentials Certificate

$495

Get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your website traffic, doing search engine optimization, and how to successfully employ online advertising. Relevant for any type of organization, including businesses, companies, non–profits, and government agencies. Sign up for all three classes in the certificate series at once and save $90, or pick your favorites for only $195 each. CENL–510–01LN Online

Sep 4–Nov 30

Improving Email Promotions

Discover new ways to improve your e–mail promotions, including when to e–mail, what to e–mail, and testing e–mail copy. Then find out how to analyze your e–mail response rates, including getting the benchmarks for open rates and click through rates. Learn how to improve your e–mail promotion and responses with tracking and testing. Get a basic introduction to e–mail promotions. If you are advanced, your instructor is an e–mail expert and can answer your toughest questions as well. $195 CENL–511–01LN Online

Boosting Your Website Traffic

Acquire the basic skills to boost your website traffic, including how to analyze your visitor traffic, how to use search engine optimization to get greater visibility and exposure in Google searches, and how to redesign your website copy to increase your visitors and results. No experience necessary, but if you are at an advanced level, your instructor is an SEO expert and can answer your toughest questions as well. $195 CENL–512–01LN Online

Oct 1–26

Sep 4–28

Online Advertising

Get the keys to making online advertising work for you and your organization. See how pay– per–click advertising with Google AdWords works. Find out how to test low budget AdWord campaigns. Learn how you can target local audiences, discover Facebook advertising and how you can determine the demographics and even numbers of people you want to reach. No experience necessary, but if you are at an advanced level, your instructor is an online ad expert and can answer your toughest questions as well. $195 CENL–513–01LN CENL–513–02LN Online

Aug 6–31 Nov 5–30

NEED A NEW JOB FAST?

Integrating Social Media in Your Organization

Take away a practical strategy and techniques for implementing social networks for your organization or business. Learn how to create your own private social network using Ning, work socially using Google Docs and Google Calendar, and move your website to an interactive Web 2.0 site. Then your instructor will help you choose which social network tools are right for your situation, and then integrate them into your website to develop a social networking strategy for your organization. Find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing. $195 CENL–523–01LN CENL–523–02LN Online

Aug 6–31 Nov 5–30

Program Evaluation for Nonprofits

Enhance your understanding of program evaluation within the nonprofit context. Find out how to improve your evaluation planning, data collection, data analysis and data use. Special attention will be paid to the real world challenges that organizations may face when conducting evaluation, including staff time, costs and reporting evaluation results to funders. By the close of the course, you will have a complete program logic model and evaluation plan ready for implementation. $245 CENL–524–01LN Online

Sep 4–28

Revenue Generation for Nonprofits

Build revenue streams for your non–profit organization. They are essential not only to keep your doors open but also to expand your services. Discover how to increase revenue from your current activities. Develop strategies for building new ones. Know how to effectively set prices or fees. Understand the 20% that generates 80% of your revenue. These are basic concepts that will yield greater results. After taking this course you will have the knowledge to improve your revenue generation and generate a better surplus. $495 CENL–525–01LN Online

www.lc.edu/CCL

(618) 468.5777

Sep 4–Oct 26

Travel & Tourism Professional Certificate Online • Affordable • Flexible • Accessible Have you ever dreamed of traveling to places like Rome, London, Paris or the Greek Islands? Join a four trillion–dollar a year industry to see the world on the job! In this innovative online Travel & Tourism Program you will study world destinations, travel products, suppliers, customer service and sales skills, industry policies, procedures and ethics. You will also learn about the benefits and discounts offered to travel professionals by airlines, hotels and resorts, cruise lines and tour operators. Our professional program will prepare you to begin a new career, start your own home–based travel business or plan your next vacation! Students who successfully complete all three courses in the Professional Certificate Sequence and pass the Travel Agent Proficiency Exam will earn a Travel and Tourism Professional Certificate issued from Lewis and Clark Community College. Internet access is required. A high–speed Internet connection and Microsoft Word 2003 or better are highly recommended. For more information, call Amy at (618) 468.5715 or email akozlowski@lc.edu.

Professional Certificate Series The Business of Travel & Tourism

Begin your journey to a successful career in travel and tourism with a systematic, real–world focused and comprehensive review of this exciting profession. You will be introduced to basic travel concepts, key sectors of the travel industry, effective practices for selling the travel product, an overview of destination knowledge and use of technology in the travel and tourism industry. You’ll also learn about business communications and money management in travel offices, along with the operations of a home–based travel business. Course fee does not include required textbook and student workbook. $349 CEWW–700–01TT Aug 27–Dec 16 Online Registration deadline is August 20

Geography for Travel & Tourism

What’s your geography I.Q.? Geography literacy is essential for those planning a career in the travel, tourism or hospitality industries. You’ll learn about the world’s most popular destinations, and discover unique lesser known locations. You’ll explore the physical environment, history, language, currency, transportation, accommodations and attractions of key tourist destinations around the world. You’ll also learn how to match clients to destinations, arrange travel itineraries and respond to common requests. Course fee does not include required textbook and student workbook. $349 CEWW–701–01TT Aug 27–Dec 16 Online Registration deadline is August 20

Travel Agent Proficiency Review & Exam

This comprehensive online review will prepare you to be successful on the Travel Agent Proficiency (TAP) Exam after completion of this course. The TAP Exam was developed by the Travel Institute and The American Society of Travel Agents (ASTA) to provide a national standard of entry–level proficiency for travel and tourism professionals. It measures entry–level competency in all aspects of this industry, including air, rail and motor coach tours, accommodations cruises, group tours, destinations, industry technology, sales, customer service and more. Hundreds of practice questions are true/false, multiple– choice and map work. Students must pass the TAP by a score of 75% or higher. Exam fee is not included in course fee. Information on professional testing, and the cost of the TAP Exam, will be provided in the course information. Prerequisites: The Business of Travel & Tourism and Geography for Travel and Tourism. $349 CEWW–702–01TT Aug 27–Dec16 Online Registration deadline is August 20

Continuing Education Meeting & Event Planning: An Introduction to the Industry

Meetings, expositions, events and conventions (MEEC) is a growing industry in this country, as well as abroad. This course offers a comprehensive overview of the key elements of this global industry: meeting and convention venues, destination management organizations, service contractors, special events management, budgeting, marketing and producing MEEC gatherings, legal issues, technology and international issues of MEEC. Real–life case studies offer practical application of concepts and best practices. If you’re interested in becoming a meeting/event planner for a corporation, educational institution, professional association, visitor’s bureau, convention or conference center, or working in fund raising for non–profit organizations, this class is for you! (Course fee does not include required textbook.) $349 CEWW–703–01TT Aug 27–Dec 16 Online Registration deadline is August 20

A Guide to the Cruise Industry

Welcome to this exciting introduction to the world of cruising. You will begin your study with a brief history of the amazing evolution of the cruise industry. Learn about the many unique cruise regions around the world, and the ports of call, shore excursions and attractions at different destinations. Explore the many different cruise companies, learn how to read a cruise brochure and a deck plan, how to market, promote, price and book a cruise vacation for individuals or groups. On–board daily routines and activities will be discussed, along with cruise etiquette, tipping, packing and pre– and post–cruise packages. You will also learn what to expect on a day in port and a day at sea. Course fee does not include required textbook. $249 CEWW–706–01TT Sep 17–Dec 9 Online Registration deadline is September 10

Caribbean Destination Specialist

In this course, you will study the uniqueness and specialized features of each island, along with a brief history. The course includes an in–depth and comprehensive study of air, sea, inter–island transportation, primary sightseeing attractions and where the best beaches are located. It will also cover sporting opportunities, festivals, special events, customs, language, currency, cuisine, entertainment and accommodation choices. Upon successful completion of this online course, you will have the option to take the industry recognized exam and earn your professional designation: Caribbean Destination Specialist. There is no textbook to purchase for this course. All material is embedded in the online course. Exam fee is not included in course fee. Information on professional testing arrangements will be covered in the course. $249 CEWW–704–01TT Sep 17–Dec 9 Online Registration deadline is September 10

European Culture & Heritage Destination Specialist

Pack your bags and come along on an extraordinary journey through 25 European countries rich in culture and heritage. You will learn about historic sites and monuments, United Nations Educational, Scientific and Cultural Organization’s (UNESCO) World Heritage sites, special traditions and celebrations, customs, art, architecture, music and composers, literature, history, museums and the local gastronomy of each featured country in this course. Upon successful completion of this course, you will have the option to take an industry–recognized examination to earn your professional designation: European Culture & Heritage Destination Specialist. There is no textbook to purchase for this course. All material is embedded in the online course. Exam fee is not included in course fee. Information on professional testing arrangements will be covered in the course. $249 CEWW–705–01TT Sep 17–Dec 9 Online Registration deadline is September 10

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Travel & Tourism Program Honors: 2011 Innovative Initiative Award from the Illinois Council on Continuing Higher Education

2011 Exemplary Program Award from the Illinois Council for Continuing Education & Training

Corporate & Community Learning

It’s What You Know.

Online Professional Development

Ed2Go – Take any of these instructor–facilitated courses from the comfort of your home or office at the times that are most convenient for you. A new section of each course starts monthly. All courses run for six to eight weeks and are composed of 12 lessons, representing 24 or more hours of instruction. You can ask questions and give or receive advice from your instructor at any time during the course. Below are only a few titles – visit www.ed2go.com/lewisandclark to see more.

Juggling Family & Career

Business Skills

Computer Training

➙ Reading Strategies

➙ Accounting

➙ QuickBooks for

that Work ➙ Understanding Adolescents ➙ Managing Life as a Single Parent

Fundamentals ➙ Effective Selling ➙ Intro to Business Analysis

Contractors ➙ Dreamweaver CS4 ➙ Help for the Helpdesk

Career Exploration

Communication Skills

➙ Keys to Effective Editing ➙ Writing Effective

➙ Work Yourself Happy ➙ 12 Steps to a Successful

➙ Spanish for Medical

Job Search ➙ Resume Writing

Online Professional Development

Visit the website: www.ed2go.com/lewisandclark Search for the course you want. Enroll and pay online.

Writing & Publishing

Grant Proposals ➙ Effective Business Writing

How to Get Started: 4 Easy Steps

Professionals ➙ Conversational French ➙ Instant Italian

Select My Classroom, log in and begin your course.

Online Workforce Training Programs Visit the website: www.gatlineducation/lc

Search for the course you want.

Online Workforce Training Programs

Gatlin Education – These online programs are designed to provide you with the skills necessary to acquire professional–level positions in many of today’s growing industries. You can register when you are ready to begin and most courses take between 90–180 days to complete. Below is a sampling of titles. Go to www.gatlineducation.com/lc to see more.

Business & Professional

Hospitality Industry

Skilled Trades & Industrial

➙ Certified Wedding

➙ Casino Blackjack Dealer ➙ Personal Fitness Trainer ➙ Video Game Design

➙ Biofuel Production

Planner ➙ Six Sigma Green Belt ➙ Professional Interpreter

Operations ➙ Certified Sustainability Professional ➙ Power Plant Operations

Enroll and pay online. Log in and begin your course.

Online Medical Career Training

Visit the website: www.careerstep.com/ lewisandclark Choose your program. Contact us at (618) 468.5777 to enroll and pay. Check your email for directions on how to begin your course.

Online Medical Career Training Programs

Career Step – Career Step has been an active player in the healthcare education market, building on over 17 years of experience. The company has a solid record of providing quality training and has continued to develop and refine its innovative online training programs. With Career Step, students have the opportunity to successfully prepare for rewarding careers in the growing healthcare industry, while employers have tools and a key resource to quickly find quality employees. There is a growing need for well–trained, entry–level medical transcriptionists and medical coding and billing specialists. According to the U.S. Department of Labor, both fields are projected to grow over the next few years, and a recent American Health Management Association study found that over half of responding employers had open coding positions in the previous year. Prepare for the future at careerstep.com/ap/lewisandclark.

➙ Computer Tech NEW! ➙ Pharmacy Technician ➙ Medical Transcription Editing

➙ Medical Transcription Editing ➙ Inpatient & Outpatient Medical Coding & Billing ➙ Outpatient Medical Coding & Billing

Register for any of these online medical career training programs before November 15 and receive a FREE laptop or textbooks!

www.lc.edu/CCL

(618) 468.5777

National Customer Service Week October 3–7, 2012 Each year during the first week in October, companies across the United States and around the globe observe Customer Service Week. This is an international event devoted to recognizing the importance of customer service and honoring the people who work on the front lines serving and supporting customers. The International

Customer Service Association began Customer Service Week in 1988. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event. Customer Service Week was created with the following objectives in mind, all of which will directly impact your bottom line.

1 2 3 4 5

Boost morale, motivation & teamwork in your customer service department.

Reward your front line reps for the important work they do year round.

Raise awareness of the important role customer service plays in your organization’s success.

Thank other departments for their support throughout the year.

Let customers know about your company’s commitment to customer satisfaction.

See page 4 for a list of workshops designed to enhance customer service skills!

Corporate & Community Learning

It’s What You Know.

“Our employees are required to receive updated safety certifications on a regular basis, including classes on CPR, AED and First Aid. We’ve been able to get those from Lewis and Clark for the last several years. The instructor comes to our training facility and teaches on a schedule that makes sense for our business.” Misty D. Smith Marathon Pipe Line Wood River Area Manager

Corporate Training Opportunities • Customer Service

• Process Improvement

• Business Writing

• CPR/AED/First Aid

• Team Building

• Strategic Planning

• People Management

• Coaching

• Human Resources

• Safety, OSHA, Fire Science

For more information, call Sally Koval at (618) 468–5711.

It’s what you know.