Quarterly magazine for Local Government Professionals Autumn 2018
ELP GRADUATES CELEBRATE
Future Ready update
New Evaluation program
Reinvigorating our SIGs
Workforce planning project progresses
Helping Councils build their capacity
Exciting plans for the year ahead
Solutions for every challenge
Contact Paul Crapper National Head Local Government 03 9211 3313 paul.crapper@aon.com
PROFILE AUTUMN 2018
Connect with us at
LGProVIC
Profile is published by Local Government Professionals (Inc)
Contents
6-11 2018 Annual Conference round up A six page pictorial spread on this fantastic event.
LGPro Level 3/58 Lorimer Street Docklands 3008 Ph: (03) 9268 6400 Fax: (03) 9646 0469 Email: info@lgpro.com Website: www.lgpro.com
16-17 2018 LGPro Awards for Excellence winners and finalists
DEADLINES
Photos of the nine category winners in the 2018
Profile is published quarterly. The deadline for the Winter 2018 edition is Tuesday 1 May 2018. The magazine will be circulated electronically in June 2018.
Awards for Excellence, plus a list of the finalists.
CONTRIBUTIONS Story ideas and photographs are always welcome. Please contact Vicki Amiguet, LGPro’s Manager Communication and Sponsorship on (03) 9268 6400 or via email to vickia@lgpro.com
24-29 Young Professionals ‘take over’ Profile Contributions from our Young Professional Members including interviews and news.
31 Connecting with communities through social media
ADVERTISING
Making Social Media Engagement Matter is the theme
For information or to book advertising in Profile, please call Vicki Amiguet on (03) 9268 6400 or via email to vickia@lgpro.com
of the 2018 LGPro Social Media Conference.
CREDITS Publisher: LGPro (03) 9268 6400 Editor – Vicki Amiguet Design: Bull Design Group www.bulldesigngroup.com.au
Cover: The 2017 LGPro Emerging Leaders graduates celebrate how they have taken charge of their careers. Above: Anthony Massaro from Russell Kennedy Lawyers and Fiona Shanks from the Rural City of Wangaratta at the Annual Conference Welcome Event.
46 Having a say about the future Read about our submission on the Essential Services Commission’s (ESC) draft proposal on setting a Local Government efficiency factor.
53 Advocating for our Members LGPro President, Rebecca McKenzie speaks out on critical issues facing Chief Executive Officers at two Melbourne Councils.
PRESIDENT’S MESSAGE
New board to refresh LGPro’s strategic direction I can’t believe it is already March, but there is so much happening across the sector at the moment the days have been a bit of a blur. I’m pleased to report that the
We also made public comment
new LGPro Board met for the
on the very difficult situation that
first time in 2018 on 2 February.
the City of Melbourne CEO found
It was an opportunity to do some
himself dealing with as part of
induction as a group and also start
the investigation into allegations
the business of leading LGPro for
against the Lord Mayor. The
the new calendar year. For our
investigations highlighted a weakness
induction we worked with an
in the Local Government Act and
external facilitator to explore the
its conflict with CEO responsibilities
opportunity and responsibilities that
under health and safety legislation
we have as a Board, and to explore
when it comes to dealing with
our roles as Board Non-Executive
issues relating to inappropriate
Directors. We have committed to
behaviour of elected Councillors.
set aside a substantial block of time at the next Board meeting in April to refresh our vision and strategic
Submissions on issues affecting the sector
direction for LGPro. We’ll be looking
We are making a submission on
for your input and will ensure that
the Local Government Bill Exposure
we keep you updated.
Draft where we will address this and
A strong voice for the sector The importance of standing up for our colleagues and being a strong voice for the sector has been
Wendy Hrynyszyn, Latrobe City Council Emanuela Savini, Moreland City Council Melissa Crane, Murrindindi Shire Council Rory Neeson, Corangamite Shire Council Shane Power, Macedon Ranges Shire Council Siobhan Wood, Monash City Council Jo George, Whitehorse City Council Melanie Williams, Knox City Council Daniel Ferguson, Port Phillip City Council
a range of other issues impacting
I’d also like to acknowledge
the Local Government workforce.
the LGPro staff whose care and
I hope that you have seen our submission to the Essential Services
professionalism shines through in everything they do.
Commission challenging their draft
To all who nominated in the Awards
proposals for an efficiency factor
for Excellence, the finalists and the
We made our thoughts known
on top of the Minister for Local
winners thank you for taking the time
about the unreasonable harassment
Government’s rate cap.
to nominate and for making sure that
highlighted recently.
of the City of Yarra CEO in response to her fulfilling her duties and
Annual Conference
implementing a decision taken
We’re really pleased with how our
by her Council, and issued a public
Annual Conference continues to
statement, plus wrote to the Minister
evolve and is continually being
for Local Government and the
refreshed. This is achieved through
Attorney-General seeking their intervention for change.
conscious effort and the great input we get from our members who give up their time to plan the program. I’d like to thank and acknowledge those who assisted with our 2018 Annual Conference:
the terrific work you do is able to be shared with your colleagues right across the sector. Finally, I would like to thank the group of LGPro Young Professional Members who have “taken over” this edition of Profile, they have done a fantastic job and I encourage all members to become involved as this is your magazine! REBECCA MCKENZIE PRESIDENT
The Minister for Local Government, the Hon Marlene Kairouz and LGPro Rebecca McKenzie at the Annual Conference.
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CEO MESSAGE BY CAMERON GRAY
Young Professionals take over CEO Message Cameron Gray, Director Innovation and Organisational Improvement at Ballarat City Council and LGPro Vice President, sat down with LGPro CEO David Preiss to discuss what is in store for LGPro, the sector and what he was thinking giving the Young Professionals Network (YPN) the reigns for this edition of Profile! David, what were you thinking letting the YPN “take over” this edition of Profile? I was thinking it was a really
What do you think is in store for Local Government and LGPro this year and into the future?
good idea! I regard LGPro as being
I think the challenges and
an organisation that is its members
opportunities that are facing the
and we have been trying to promote
sector in the immediate future and
the notion that you don’t have to
the longer term are about the same
be older and or in a senior role for
thing but what will be different are
LGPro to be relevant, so we thought
the activities that support them,
handing Profile over to the Young
depending on whether we are
Professionals was a great way to
looking short, medium or long term.
articulate that and put our money where our mouth is.
Young Professionals membership was our fastest growing membership type last year, why do you think that is? A lot of effort has been put in at the LGPro office to identify value propositions rather than one proposition and there are different propositions depending on the stage
in the sector to take a leadership
I think an important message to Young Professionals is to take opportunities, take a bit of a risk and make a point of being positive in the way you intersect with your peers. And use that positive approach to ask people why they do what they do. I think it is important that we get a positive culture that actively inquires about what we do and why we do it, because when you’ve done something for a while it is pretty
role in identifying what they have
easy to lose sight of that.
I think in the longer term it is important that LGPro supports our members and people working
responsibility for and what they can genuinely influence. I think a perfect example is the work we are doing with Melbourne University on program evaluation (see story on Page 48).
of your career, your location, your
I think the sector needs to improve
area of expertise etc. and I think
the way it articulates the value of
Young Professionals are seeing those
what it does. For too long Local
propositions that are relevant to
Government has waited for someone
them and what LGPro can offer
else to do this evaluation, assessment
them and signing up.
or reporting and then is left to defend
The other thing that has happened is that there are some fabulous young professionals who have come on board to help the organisation and
You’ve been working with Local Government for a while now, what is your advice to Young Professionals just starting out in our sector?
itself rather than being proactive and using evaluation to clearly articulate and communicate the value of its services and the things it does well.
Now of course we agree the YPN events are the highlight of your year, but what else is in the calendar that you’re looking forward to? Agree, the Young Professional events are fantastic. I love attending them. I am also really looking forward to the opening residential of the ELP Program and our Women’s Professional Development Seminar and Women’s Network Dinner in July.
Any final thoughts or a quote for the edition? “Why do today
they are the ones that have been
what you can
driving it with the staff as a team, and
do tomorrow”
it’s their stuff, it’s offered in their style
a philosophy
about their issues and their needs.
to live by.
PROFILE AUTUMN 2018 | 5
E G R A H C G N I TAK PRO ANNUAL CONFERENCE AT THE
2018 LG
People working at all levels in Local Government embraced the Taking Charge theme at the 2018 Annual Conference.
“Inspire, excited and challenged. Three words that come to mind when thinking about #LGPro18. Put next year’s conference in the diary already! Thanks @LGPro” Cameron Gray, Ballarat City Council
They heard how innovative and exciting speakers had taken the lead in their careers and learnt practical skills to help them do their jobs in the six specialist workshops which focused on high priority areas for Local Government. Networking was a key feature of the conference, both formally through the Career Workshop and informally at the social events and the Annual Conference Dinner where the winners of the 2018 LGPro Awards for Excellence were announced. A total of 763 delegates registered to attend conference sessions and the dinner.
Conference delegates enjoy a break between sessions.
Layne Beachley during her keynote address.
LGPro President, Rebecca McKenzie participated in the 2017 ELP presentation.
From left, Kerry Stubbings, Mary Agostino, Louise Bannister and Chris Leivers.
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From left, Lenny Jenner (Borough of Queenscliffe), Carlee Vandenberg (Knox) and Rachael Whiting (McArthur).
Heather Cumming from Maroondah chaired one of the workshops. Andrew Bond from Murrindindi Shire makes a point.
Toni Jones from KPMG who sponsored the Welcome Event welcomes guests.
Luke Smith from Vision Super chats to a delegate.
Julie Reid from Greater Dandenong and an LGPro Board Member speaks with a colleague.
Keynote speaker, Ben Peacock makes a point.
Short Talk presenter, Lisa J. Griffiths from OzChild.
Adam McKay from Helping Hoops.
Madeleine Buchner, founder of Little Dreamers.
Luke Heine (KPMG) at the Welcome Event. Keith Greaves, Director of Mosaic Lab.
PROFILE AUTUMN 2018 | 7
E G R A H C TA18KLIGNPRGO ANNUAL CONFERENCE AT THE
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“Great to see the finalists and winners of so many fantastic LG projects at the Annual Conference Dinner. Congratulations to all who took home an award, very well deserved!� Lisa Ippolito, Hume City Council
From left, Stephanie Langton, Penni Elliott, Mandy Banks and Shannon de Lisio. Eric Dommers from the Brotherhood of St. Laurence presents at a workshop.
Will Shacklock from Working Mind Resilience Training.
Naomi Goode from Northern Grampians Shire.
LGPro Board Member, Celia Haddock speaks at the Welcome Event.
Brett de Hoedt talks networking.
LGPro Board Member, Cameron Gray chaired a conference session.
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From left, CEOs Stephen Wall, Noelene Duff and Alex Green during the Feature Session.
From left, Gabrielle O’Halloran, Kylie Gromadovski, Jessica Simmond and Julia Jenvey.
David Hol and Edith Farrell from Glenelg Shire.
From left, Trevor Wilson (iPlatinum), David Madden (Moyne Shire) and Brendan McGrath (Rural City of Wangaratta). Delegates listening to a speaker.
Leon Hassall (Yarra Ranges Council).
Douglas Gowans from Pyrenees Shire (centre) with Dan Feldman and Georgia Borland from HR Legal.
Tony Peterson (South Gippsland) and Kylie Shrume (Greater Geelong).
Delegates relax in the Mastering your Mind workshop.
From left, Kevin O’Brien, Michael Dowling and Diana McDonald all from Horsham Council.
PROFILE AUTUMN 2018 | 9
E G R A H C TA18KLIGNPRGO ANNUAL CONFERENCE AT THE
20
“Exciting to see the ELP presentation set the tone for the conference. A privilege to hear the outcome of the ELP project and can’t wait to see if this can shape the sector’s investment and measure of community satisfaction moving forward”. Krysten Forte, Boroondara City Council
Principal sponsors of the 2018 LGPro Annual Conference, John and Anni McArthur with the Local Government Minister, Marlene Kairouz.
2017 ELP participants Family Feud style presentation.
Tom Mason (left) and Calvin Leung from Interpris chat to a delegate. Emily Dimmack and Sasha Lord from Insync.
Ben Thomas from Rural City of Wangaratta shares a joke with a colleague.
Eddie Boscariol from Darebin with a colleague. Beau Murfitt from CAMMS at the Welcome Event.
From left, David Chapman (LG Hub) and Ian Weide and Sarah Mainprize (Promapp).
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Michael Byrne from Maribyrnong Council.
LGPro Board Member, Tony De Fazio.
The Latrobe team at the Welcome Event.
Oracle Corporation exhibitors, from left, Jin Pak, Visha Marrand and Geoff Bumpstead.
The Minister for Local Government, Marlene Kairouz.
A large crowd attended the Welcome Event.
Phillip Carruthers from the Borough of Queenscliffe.
Northern Grampians representatives catch up for a drink.
Jason Hunwick from Horner talks to a delegate.
Mandy Whelan and Martin Hawson from Mildura.
Wangaratta colleagues, from left, Ken Parker, Justine Ambrosio and Marcus Foster.
PROFILE AUTUMN 2018 | 11
E C N E R E F N O C L A U N N A O R P G L S 2018 R O T I B I H X
E & S R O S SPON
LGPRO WOULD LIKE TO THANK THE FOLLOWING SPONSORS FOR THEIR SUPPORT OF OUR 2018 ANNUAL CONFERENCE PRINCIPAL SPONSOR
CAREER WORKSHOP SPONSOR
MAJOR SPONSORS
FEATURE SESSION SPONSOR
WEDNESDAY WORKSHOP SPONSORS
THURSDAY MORNING TEA SPONSOR
EXHIBITORS
12 | PROFILE AUTUMN 2018
WELCOME EVENT SPONSOR
ELP 2017 PARTICIPANTS ANNUAL CONFERENCE PRESENTATION
What is important to Victorian Council’s but often difficult to measure? Survey Says: Community Satisfaction……. Prepared by the 2017 Emerging Leaders Program participants At the 2018 LGPro Annual Conference, the 2017 Emerging Leaders Program (ELP) participants provided an interactive and informative session based on the popular quiz show Family Feud, to find out what CEOs, Mayors and the community think about satisfaction and how it is currently being measured. The presentation reflected the group’s project which was to explore, analyse and provide recommendations to the question ‘Does Community satisfaction matter and can it be measured?’ Through participant led workshops and discussions, consensus amongst the group was that community satisfaction does matter and it can be measured. In determining this, it was critical for the group to understand how Local Government currently assesses community satisfaction and obtain a greater understanding of how useful the methods are that are currently used to develop the report. A key component of this project was also a review of the annual Local Government Victoria Community Satisfaction Survey. A report was presented to LGPro in December 2017 which explored: • The policy and legislative context of the requirements for Local Government to measure community satisfaction • Methods and tools that are currently used to measure satisfaction
• Recommendations based on collected evidence which predominately focuses on the annual Local Government Victoria Community Satisfaction Survey
• The current LGV survey needs to be updated to allow for a more flexible and tailored approach for each Council
Recommendations The key finding of the report shows the current annual Local Government Victoria Community Satisfaction Survey can be improved and complimented with other measurement methods to gain a deeper qualitative and quantitative insight to community satisfaction.
What the group found After 12 months of contemplating this question; the final report produced by the group concluded that community satisfaction does matter and so does the way it is measured. In summary, the report concludes that: • Local Government is competing with a private sector that is agile and moves at a faster rate • The community expects Councils to ‘do a good job’ and ‘respond to community needs in a timely manner’
Through the research and data compiled in developing the report, the group recommended that LGPro and the Local Government sector more broadly advocate to Local Government Victoria (LGV) using the following recommendations: 1. LGV collaborates with Councils to review how the survey’s outputs and insights can be used to drive improvement for the community. 2. LGV collaborates with other sectors to leverage satisfaction measurement methods. 3. Consideration to be given to other complementary qualitative options such as net promotor score and maturity methods. 4. Seek annual feedback from CEOs and Mayors about the usefulness of the survey.
• The community does not want to see Councils promoting themselves, and people are only concerned when it directly affects them • Councils aren’t necessarily using information from the LGV survey to improve services. This is mainly due to little variance in the results from year to year
Part of the2017 ELP participants entertaining presentation.
PROFILE AUTUMN 2018 | 13
Gender equality. It’s all about taking a balanced approach.
McArthur doesn't simply pay lip service to maintaining a gender diverse and balanced workplace, it is a commitment that touches every part of our national operations. Since our inception in 1969, focused and ambitious females have played an integral role in our success. Today, they represent every level of McArthur – Director, State and Divisional Management, Senior Consultant, Line Management and Administration. We also apply the same principles to every stage of our recruitment process – from sourcing to shortlisting. We ensure all recruitment submissions and recommendations presented to McArthur clients are based on capability and competence, and we never compromise. To obtain a copy of our Gender Equality Values Statement, contact Colin Britten, National Marketing and Communications Manager on (03) 9828 6565 or email colin.britten@mcarthur.com.au
2018 LGPRO AWARDS FOR EXCELLENCE
WINNERS & FINALISTS Congratulations to the following winners and finalists in the 2018 LGPro Awards for Excellence which were presented at the Annual Conference Dinner on Thursday 22 February.
INNOVATIVE MANAGEMENT INITIATIVE
SERVICE DELIVERY INITIATIVE
WINNER
WINNER
Northern Grampians Shire Council, Going Google
HIGH COMMENDATION – Brimbank City Council /Golden Plains Shire Council, GIS Shared Services Project
FINALISTS – – – – –
Banyule City Council, Catalyst for Change Casey City Council, Efficiency & Effectiveness Plan Greater Dandenong City Council, Online Event Application Assessment Process Knox City Council, Eastern Affordable Housing Alliance Initiative Moonee Valley City Council, Procurement Transformation, First of its kind in Local Government Australia
Casey City Council, Dads Matter Program
HIGH COMMENDATION – Warrnambool City Council, Exercise Poldark
FINALISTS – Casey City Council, Casey Cardinia Business Hub – Greater Dandenong City Council, Yarra Ranges Council & Cardinia Shire Council, Facilities Maintenance & Management Services Collaborative Procurement
The team from Northern Grampians Shire Council celebrate their win with Bronson Justus JLT, sponsor (back row third from left), Marlene Kairouz, Minister for Local Government (front row, centre) and David Chester Zurich, sponsor (back row, far right).
From left, Bronson Justus (JLT, sponsor), Virginia Lloyd, Marlene Kairouz (Minister for Local Government), Glen Reincastle and David Chester (Zurich, sponsor).
SPECIAL PROJECTS INITIATIVE
COMMUNITY PARTNERSHIPS INITIATIVE
WINNER
WINNER
Greater Shepparton City Council, Greater Shepparton – Great things happen here
FINALIST – Darebin City Council, Darebin Pitch IT Program
Melbourne City Council, Connect Respect
HIGH COMMENDATION – Glen Eira, Kingston, Greater Dandenong, Port Phillip & Bayside Councils, YouMeUs – Achieving Inclusion
FINALISTS – Knox City Council, Body Safety Awareness Teaching and Learning Initiative – Maroondah City Council, Student Wellbeing Action Teams (SWAT) – Rural City of Wangaratta, Bullawah Cultural Trail
From left, Bronson Justus (JLT, sponsor), Stephanie Grankos, Mat Innes-Irons, Marlene Kairouz (Minister for Local Government), Simon Quattrocchi, Fiona Le Gassick and David Chester (Zurich, sponsor).
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From left, Bronson Justus (JLT, sponsor), Vicki Vacondoios, Kerry Hylton, Marlene Kairouz (Minister for Local Government), Anne Malloch and David Chester (Zurich, sponsor).
COMMUNITY ASSETS & INFRASTRUCTURE INITIATIVE – $1.5 MILLION AND UNDER
COMMUNITY ASSETS & INFRASTRUCTURE INITIATIVE – OVER $1.5 MILLION
WINNER
WINNER
Knox City Council, Tim Neville Arboretum/Dobson Park Integrated Water Management Scheme
Whittlesea City Council (in association with Moreland and Darebin Councils), Epping Animal Welfare Facility
FINALISTS
FINALISTS
– Mansfield Shire Council, Mansfield Youth Hub – Yarra Ranges Council, Lillydale Lake Regional All Ages Playspace
– Banyule City Council, Greensborough Project – Casey City Council, Casey Stadium Redevelopment – Warrnambool City Council, Building Better Regional Cities – North Dennington Housing Affordability Program – Yarra Ranges Council, Monbulk Regional Soccer Facility
From left, Bronson Justus (JLT, sponsor), Andrew Oberdorfer, Sawali Ria, Barry Andrews, Caroline Carvalho, Marlene Kairouz (Minister for Local Government), Daniella Gerente, Niels Unger and David Chester (Zurich, sponsor).
From left, Bronson Justus (JLT, sponsor), Rainia Fayod (Darebin), Karen Leeder (Whittlesea), Eddy Boscariol (Darebin), Marlene Kairouz (Minister for Local Government), Liana Thompson (Whittlesea) Michael Tonta (Whittlesea) and David Chester (Zurich, sponsor).
SUSTAINABILITY INITIATIVE
DIVERSITY AND INCLUSION
WINNER
WINNER
Port Phillip City Council, Organic Waste Management
Brimbank City Council, Brimbank Kitchen Challenge
HIGH COMMENDATION – Yarra City Council, Building a diverse and inclusive workplace
FINALISTS – Casey City Council, Valley Brook Kinder – Horsham Rural City Council, Act@Work
From left, Bronson Justus (JLT, sponsor), Ross Williamson, Marlene Kairouz (Minister for Local Government) Fiona Blair and Adam Mehegan.
From left, From left, Bronson Justus (JLT, sponsor), Kath Brackett, Marlene Kairouz (Minister for Local Government), Helen Morrissey and David Chester (Zurich, sponsor).
YOUNG ACHIEVER
WINNER
THE 2018 LGPRO AWARDS FOR EXCELLENCE ARE PROUDLY SPONSORED BY:
Jordan Haines, Rural City of Wangaratta
FINALISTS – Andrew Hermes, Borough of Queenscliffe – Jane Batey, Knox City Council – Pauline Nguyen, Maribyrnong City Council – Aaron Moyne, Moyne Shire Council – Tom Hamilton, Northern Grampians Shire Council
Awards for Excellence publication sponsor
From left, Bronson Justus (JLT, sponsor), Jordan Haines (Rural City of Wangaratta), Marlene Kairouz (Minister for Local Government) and David Chester (Zurich, sponsor).
PROFILE AUTUMN 2018 | 17
2018 LGPRO AWARDS FOR EXCELLENCE
WINNERS & FINALISTS INNOVATIVE MANAGEMENT INITIATIVE
WINNER
Northern Grampians Shire Council, Going Google
Northern Grampians Shire is thought to be the first Victorian Council to become a fully fledged ‘Google site’, operating in a Google Chrome environment after moving to become a mobile workplace through the implementation of Google’s GSuite. The move, aimed at taking advantage of consumer based technologies, has resulted in a productivity suite that is fast, reliable and easy to use. As the suite is web based it is easily accessible anywhere, any time on any device, and enables full implementation of an Activity Based Working (ABW) environment and collaboration that is simple and in real time. The objective was to implement the best option for cloud based productivity tools with the goal of migrating to a fast, reliable environment to meet Council’s needs, supporting anywhere, any time, any device and ABW. The conversion to a Chrome environment was finalised across all nine Council sites in 2017. Many organisations worldwide now use GSuite, with reported savings in the millions of dollars as a result of their migration. However, familiarisation and the overall ‘embeddedness’ of Microsoft Office is a major documented factor in organisations deciding not to make the change – some deciding it is just too hard. This was not the case for Northern Grampians. The implementation of GSuite (replacing Microsoft Word, Excel and PowerPoint with Google Docs, Sheets and Slides), Gmail, and migration to a Chrome environment (changing windows desktops and laptops to chromeboxes and chromebooks) has achieved the goal of providing a productivity suite that is fast, reliable, easy to use, web based and easily accessible. The project has resulted in outcomes well in excess of those originally predicted. Huge efficiency and productivity gains, cost benefits, disaster recovery improvements, video conferencing, real-time collaboration, and simple website building functionality have set Council up to be a cloud based organisation into the future.
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Any employee can log into the network anywhere using any device – easily and quickly and can work with any other person – wherever they are. A new computer workstation or laptop (costing considerably less than the standard fare) takes less than six minutes to set up, could realistically be set up by anyone, and can be used by anyone. Imagine the savings there alone! The project started with strong leadership and a vision of where Council wanted to be. The CEO and Executive Leadership Team empowered the organisation to undergo the required change, supporting the project to realise its potential. Driven by the Director Corporate Services, the project was achieved through an iterative process relying on those making decisions in light of the known vision and ensuring all problems were resolved along the way. Communication was key and several innovative approaches were implemented. Google’s business model of continuous improvement will ensure that Council will progress and remain at the forefront of technology and service delivery. Implementing Google’s GSuite and changing client infrastructure to a Chrome environment, has resulted in some truly amazing efficiency gains and cost benefits for Council, enabling a mobile workforce, empowered to provide customer focused services.
HIGH COMMENDATION Brimbank City Council /Golden Plains Shire Council, GIS Shared Services Project This Shared Services project sees Brimbank City Council’s GIS department managing the day to day GIS services for Golden Plains Shire Council. It shows great cross collaboration and is removing barriers to make a shared service arrangement work between two very different Councils. The project could easily set a benchmark for future delivery of shared services and also prove to the Local Government sector that a partnership like this can work. What started off as a casual discussion around a vacant GIS role at Golden Plains Shire has resulted in this collaborative project between Brimbank and Golden Plains. Both Councils used the same software system within the GIS areas, and Brimbank was about to undertake an upgrade of that product. This meant that Golden Plains could also jump in on that trial, with an agreement drafted that Brimbank would manage Golden Plains mapping data and that Golden Plains would contribute half of that vacant position’s wage for Brimbank to perform this service. The agreement for an 18 month trial was signed off by both CEOs on Christmas Eve in 2016.
FINALISTS Banyule City Council, Catalyst for Change An Australian first, this program was established in 2013 and has de-sexed, microchipped and registered about 480 cats for free. It has also transformed the view of hundreds of low income residents who now see Banyule Council as an organisation committed to the responsible and compassionate care of cats.
Casey City Council, Efficiency & Effectiveness Plan The plan was developed to guide transformation within the organisation. It comprised 21 high impact, high value projects with the shared goal of transforming the way Casey worked, to be delivered over a three year period. At the completion of the program, the organisation has an ongoing focus on becoming more innovative, ranging from how it engages with its customers, how its people work, decision making, budgeting, delivery of services and the way it operates.
Greater Dandenong City Council, Online Event Application Assessment Process This was part of the Council’s whole of organisation approach to engaging, supporting and assessing events in a community that is one of the most culturally diverse in Australia. The process is a cross functional and across venue working arrangement with 16 Council departments. It is customisable and allows for personalising notifications to suit individual schedules.
Knox City Council, Eastern Affordable Housing Alliance Initiative This is an innovative Local Government led advocacy group that recognises accessible, secure and affordable housing is fundamental to community wellbeing. The six member Councils of the Alliance are Manningham, Maroondah, Monash, Whitehorse, Yarra Ranges, and Knox as the lead. The Alliance uses a collaborative model to address housing supply and affordability.
Moonee Valley City Council, Procurement Transformation, First of its kind in Local Government Australia This project was born out of a need to create a strategic and agile procurement department, supported by a robust and unique policy. Following a comprehensive review in 2017, it was decided to introduce a centre led Category Management Procurement Department and to develop a Procurement Policy and Strategy which linked into Council’s budget approval process. In the first six months a number of major achievements were recorded.
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2018 LGPRO AWARDS FOR EXCELLENCE
WINNERS & FINALISTS SERVICE DELIVERY INITIATIVE
WINNER
Casey City Council, Dads Matter Program
Casey City Council’s Dads Matter initiative provides programs that celebrate and recognise the importance of fathers as active contributors to their children’s development. The purpose of the program is to provide an avenue for dads to spend time with their children and build relationships, recognising positive fathering in the community and supporting secure attachment. Dads Matter empowers men to feel validated in their role as fathers and supports positive communication between fathers and their children, whilst building their understanding of the crucial years of development for their children. It encompasses eight diverse programs which provide opportunities for fathers and their children to cook, build, read, play, create and experience the outdoors together. As a large and growing municipality, Casey City Council recognised the gender divide and decided to try and bridge this gap through the Dads Matter program that celebrates the unique role of fathers. There are positive known benefits for children, especially in the early years, when fathers are involved parents. Some of these include workplace productivity, better relationships between schools and families supporting better academic outcomes, and stronger relationships within family units. The positive impact of these preventative programs are also reflected in the social capital of the fathers who engage. Men attending Dads Matter programs have an opportunity to connect and build social connection and mateship. The Dads Matter programs have been a great success, with initial programs having to be expanded to support interested families and due to popularity there is still a waiting list for some programs. In 2016/17, Dads Matter successfully engaged 3,340 dads and their children. Dads have commented that they “like to attend the program
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to show my kids that dad is not only at work but has time for them also.” Other positive feedback from dads involved in the program have included “when we moved to the area this program helped us connect with other families and local programs and services” and “it’s great catching up with the other dads and learning what each of them has been up to.” The program supports the diverse array of family structures in Casey offering activities for dads who may have the responsibility of caring for their children during the day, shift workers, part time employees and fathers who commute for long hours during the day. The program facilitators have played an integral role in the success of the initiative by linking families into support services and advocating for better outcomes for fathers in the community. The Dads Matter initiative is a highly valued, Council funded program aiming to support fathers in a growing municipality. It will continue to be responsive and proactive in supporting, valuing and promoting the important role of fathers in the lives of their children.
HIGH COMMENDATION Warrnambool City Council, Exercise Poldark This was a multi agency field initiative coordinated by Moyne Shire and Warrnambool City Councils to exercise, evaluate and review emergency management plans to achieve emergency management best practice outcomes for their communities. The exercise had the following four key objectives: • • • •
Assess first responder actions at a multi-agency emergency Test establishment and management of the controlling and commanding agencies Increase awareness of specialist resources available Consider risk and consequence to the community
The complex scenario unfolded in real time with agencies responding to an emergency at Warrnambool Regional Airport. The aim was to ensure the Councils and agencies concerned are prepared for any emergency. The outcomes of the exercise exceeded expectations. It highlighted the positive outcomes when agencies, Councils and communities work together. With its unprecedented use of technology, coupled with the support by community volunteers, this exercise demonstrated best practice in emergency management.
FINALISTS Greater Dandenong City Council, Yarra Ranges Council & Cardinia Shire Council, Facilities Maintenance & Management Services Collaborative Procurement In January 2017, Infrastructure Directors and Procurement and Facilities Management staff from these three Councils agreed to a framework to jointly tender for Facilities Management Services. A project working group established a high level of facilities management service level consistency, aligned contract specifications and identified service delivery efficiencies obtained from the joint learnings discovered through working collaboratively. The group was able to overcome challenges, where existing contracts were due to conclude at varying times where extension options were available to some Councils. The inconsistencies in contract timing was overcome by enabling the new contracts for each Council to have staged and staggered commencement dates and to structure the contracts to conclude at a synchronised end date with consistent extension option timing. There is an ongoing commitment to continue the partnership and to monitor the performance and benefits of the contract. There is an agreement to further enhance and align the contract specification for any future contract collaboration with other interested Councils.
Casey City Council, Casey Cardinia Business Hub (CCBH) The first CCBH was established in September 2014 and following its success, the CCBH expanded to a second site in July 2016. This site covers 2,000 square metres and has 43 new offices and 80 co-working desks. In its first three years of operation, 125 new local jobs have been created by businesses located within the CCBH, or by virtual members accessing its support programs. The office accommodation across both sites is almost at 100% occupancy, at least 12 months ahead of expectations, demonstrating the demand and support for such a facility and the services and support it provides. The development has also stimulated investment into the Narre Warren Business Park (NWBP) Precinct situated within the Fountain Gate Metropolitan Activity Centre. Since the first CCBH site opened in 2014, the NWBP has seen an additional two office buildings built and another two, four storey buildings under construction. The CCBH has allowed the City of Casey to establish itself as a leader, proactively working to facilitate job creation in the community and working successfully with private industry to address the region’s high job deficit. As well as directly influencing the creation of local jobs and building a collaborative and thriving business network, the development of the CCBH has led to a number of positive outcomes.
PROFILE AUTUMN 2018 | 21
My Council Services Council to Community Community to Council
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Centres
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Contact Us:
1300 760 011
YOUNG PROFESSIONALS NETWORK The LGPro Young Professionals Network was invited to ‘take over’ this edition of Profile. The following pages contain their stories which we are excited to share.
We thank: Cameron Gray and Amy Rhodes (Ballarat City Council), Frances Nolan (Yarra City Council) David Power (Port Phillip City Council), Kysten Forte (Boroondara City Council) and Lisa Ippolito (Hume City Council) for their valued contributions to this edition. All LGPro Members are welcome to contribute to Profile. For further information contact Vicki Amiguet at LGPro on (03) 9268 6400.
By Fran Nolan, Yarra City Council
What’s in store for Young Professionals in 2018! The Young Professionals Network (YPN) helps young professionals to become a voice of the future in the Local Government sector. We do this by providing networking events, hosting conferences for professional development and organising meet-ups. The network is growing fast, with
Around the middle of the year we
For the final event for the year
2018 being the largest membership
will be hosting our popular Friends
we would like to present a Young
we’ve seen to date.
with Professional Benefits networking
Professionals Network Leadership
event. Think speed dating – but
Conference tailored to young
without the awkward small talk. You
professionals wanting to develop
will be able to meet other young
leadership skills to help them
professionals and leaders, and have
overcome the common hurdles
the chance to hold a genuine,
that young professionals may face
meaningful conversation with a
in the workplace.
We’ve got another exciting year ahead planned with events that will surprise you, challenge you, and even perhaps leave you a little worse for wear the next day! This first event on the calendar will
diverse mix of people. It’ll be better
look a bit different. It will present all
than Tinder – that’s for sure!
sides of leadership, including the good, bad and the ugly from leaders in Local Government and the private sector. This tell-all event will reveal insights and struggles that you’ve never heard before. And as an added bonus, you’ll hear these stories over some food and wine.
24 | PROFILE AUTUMN 2018
Stay tuned for further information on these events as the year
Later on in the year, we would like
progresses and if you want to learn
to partner with the Institute of Public
more visit Young Professionals
Administration Australia Young
Network or contact Michelle Cox
Professionals network (YIPAA)
at LGPro on (03) 9268 6400.
to bring you another event.
By Amy Rhodes, Ballarat City Council
Michael Bailey, 35, Chief Executive Officer, Northern Grampians Shire Council Michael took on the role of Chief Executive Officer at Northern Grampians Shire Council when he was just 34 years old. Michael took on the role of Chief Executive Officer at Northern Grampians Shire Council when he was just 34 years old. “I came into Local Government purely by accident. I started working at a Local Government-managed recreation facility when I was 16, moved around a bit, and now I guess the rest is history. I’ve stayed with it because it allows you to work directly with the community,” he says. The work is made even more rewarding by the fact that Michael was born and raised in the Northern Grampians municipality. “It puts me in a really unique position. I have a lot of pride in and commitment to this community.”
age gives him a view of the world that others may not have. “The
local, state, and national events, and
generational factors provide some
most importantly, met and spent
advantages – everyone knows that
time with incredible people.”
I am from a generation that wants things done now.”
He says being an LGPro Young Professional member has provided
Michael says one of the keys to
the opportunity to interact and meet
his success has been surrounding
people. “Networks and relationships
himself with positive people. “The
are a key fabric of what we do in
best thing anyone ever said to me
Local Government and LGPro
was ‘I don’t know any negative
provides that as well as a fantastic
people.’ It is amazing how much
annual conference (and party!)”
better your enjoyment of all aspects of life become when you remove negative people from it.”
As for the advice he gives to other young people looking to get ahead in their career, Michael says it’s all
“We do get opportunities and support
about work ethic. “Local Government
in Local Government that a lot of
is an amazing industry. If you want
others don’t. In the last 12 months
to be a leader, then go for it. Don’t be
alone, I’ve met the Prime Minister,
discouraged by some of things you
Although much younger than the
had dinner at the French Embassy
see or hear.”
average CEO, Michael believes his
in Canberra, attended
Kathy Hynes, 34, Manager Parks and Open Space, Banyule City Council Kathy came to Australia from Ireland when she was 27 and was immediately amazed by the breadth of services provided by Australian Local Government, and the impact it could have in a community. “I was keen to work for an
Kathy encourages young people
organisation that was committed
to forge their own way in the sector,
There’s a lot to be said for making
to protecting and enhancing the
saying you don’t have to wait for
your own opportunities. Don’t wait
environment for both current
a leadership role to start being
until you get a leadership role to
and future generations, and Local
a leader. “Young people bring a
become a leader – start now by
Government ticked all the boxes.”
boldness and braveness that can
looking out for those to the right and
add a lot of value to their own
left of you and the rest will follow.”
Kathy and her team are the guardians of the urban forest
Council and to the sector.”
Kathy says she’s excited about the
in Banyule including bushland,
“I think young people often struggle
opportunities that the future of Local
horticulture, open space planning,
with feeling like they don’t have
Government holds. “Being part of
trees, ovals, and park lands. “My
enough experience, but I am very
the LGPro Young Professionals group
primary role is to support my team
much of the belief that it is not the
gives us the best chance to make
in the wide variety of services we
time that counts but what you
the most of our opportunities by
provide from designing parks and
do with that time.
connecting with people outside
creating habitats for native flora and fauna, to providing the finest cricket wickets in Melbourne.”
“Someone once said to me, ‘If your glass is half empty – just fill it!’
your own subject matter area. After all – variety is the spice of life!”
PROFILE AUTUMN 2018 | 25
By David Power, Port Phillip City Council
Let’s even the governance playing field Governance and young people in Local Government don’t necessarily go hand in hand. So, to find out a little more about these unchartered waters, the Young Professionals Network turned the lens on one of their Convenors, Krysten Forte. Why? To find out a little more about what it’s like to be a young up and coming governance guru in a traditionally old boys club. Here’s her story… Krysten Forte is the newly
and legislative environment and how
and then trying to make strategic
appointed Governance Coordinator
would this bode for her own career?
decisions within budget and their
at Boroondara City Council, having spent the previous two years as
Getting on with the job
Baw Baw Shire Council’s Governance
As someone who doesn’t work in
Coordinator. Krysten admits that
the governance field I asked Krysten
taking the leap forward into the
to tell me what it was all about?
unchartered waters of governance
“My job is to provide the best advice
in Local Government wasn’t an
to the Executive Leadership Team
easy one.
and the Councillors and in order
Before the big brave leap, she previously held roles at Latrobe City Council in the areas of community development and social planning, a career path associated much more with young women in the sector. But, at 27 Krysten felt that it was time for a change, a time to lead and a time to take her career in a more strategic direction.
to do that confidently it meant hours of study, living and breathing legislation and becoming best friends with the Local Government Act 1989. Knowledge is power and if I wanted to lead from the front on some of Council’s most strategic and community changing decisions,
remit as a Council can be a real pivotal point in the Chamber. “I am always impressed by the work of Council officers and the effort that goes into a report that goes before Council. We have so much to think about to ensure that we support our local communities to be viable, healthy, thriving – economically, socially and financially viable for future generations. That’s a lot for anyone to have on their shoulders, but governance provides the foundation of good decision making.”
well then, I needed to be in a position
“My job in these difficult times,
where I knew my stuff inside and out.
particularly when emotions and
There is simply no room for error.”
issues are contentious with no clear resolutions in sight, is to ensure that,
Entering the world of governance
“For me the most appealing aspect
Having no experience in governance,
making by our Councillors and
Krysten saw a Governance Advisor
the long term impact this has on
position advertised at Baw Baw,
the lives of the people within our
threw caution to the wind, applied
local communities. Being a part of
for the position and was successful.
these decisions and advising the
“Currently I find the most exciting
Councillors on how to best make
aspects of my role to be the
them within their legislative scope
leadership of my new team, the
is a real thrill.”
political issues playing themselves
Krysten tells us that this was a defining moment in her life and career which turned out to be one of the best decisions she has ever made, changing her perspective on the direction of her career radically. However, one of her biggest fears was self-doubt, could she do the role and deliver value for the organisation in such a high pressured
26 | PROFILE AUTUMN 2018
of the role was the strategic decision
A challenging career
as a Council, they have what they need to understand the various meeting and briefing procedures and ensure that correct meeting etiquette is adhered to at all times.”
out in the Council Chamber with no one Council meeting ever
Proving that governance is way
being the same as another –
more than just minutes and agendas,
this is always very interesting
Krysten goes on to explain that
and exciting in an election year.”
understanding the political agendas of the Councillors, weighing that up against community expectation
Satisfaction through the challenges We all know that Local Government is a changing beast, fraught with daily challenges so I asked Krysten what are the ones facing governance and what keeps her going? “One major challenge at the moment is the impending implementation of the new Local Government Act in 2018 which will modernise the Local Government sector. Additionally, it’s a State Election year and that always impacts on Council decisions,
“First and foremost, my message to those coming behind me is to back yourself wholeheartedly. Make sure that every piece of advice you give has been checked and checked again for accuracy. Keep abreast of the political landscape and be patient and measured in the advice you provide and don’t be afraid to ask questions. Be safe in the knowledge of knowing that your resilience will get you through, taking every mistake as a step up the ladder in the direction of a strong, integral and purposeful leader.”
advocacy and how the political
“Keep learning, evolving and
games play out in the Chamber.“
developing. Be challenged, be
“Internally though, I believe that the pool of talent that Councils can dip into to attract new leaders in the governance space is a huge challenge. The pool of young people has just about dried up, I can only hope that young people firstly choose Local Government
pushed, be humble. There is so much to learn if you want to be
If, like Krysten you have a passion for governance you may be interested in joining our new Governance SIG. With a new Local Government Act to be introduced soon, governance people working in the sector thought the time was right to form a Governance SIG. Response to the idea has been positive with nine people putting their hands
a polished governance professional
up to share the role of inaugural
in Local Government, my journey
Convenors of the group.
is only beginning and I still have
The first step was to survey people
a lot to learn.”
The changing face of governance leadership
as a career choice and then choose leadership roles in governance.”
Join the new LGPro Governance SIG
Finally, I asked Krysten to leave us with what she believes makes a
working in governance to see what they wanted from the SIG. More than 20 responses were received and the feedback is being used to plan the program for the first 12 months.
Krysten believes that everyone
great leader. “As with any form of
As well as being the ‘go to’ group,
perceives the governance profession
leadership – it should be approached
survey respondents said they wanted
differently, but hopes that her time
in a consistent, fair and measured
the SIG to be a point of contact for
spent working on LGPro’s Young
way – when you make it to
governance professionals to network,
Professionals Network can lead
the top, send the elevator back
develop their knowledge and skills and
change in this area.
down – coach.”
share best practice.
“Governance has provided me
At times, leadership in the
One of the first hurdles the group plans
with a wonderful career in an
governance space needs to be
to overcome is that fact that governance
ever changing and fast paced
enabling with a capacity building
sits in different areas in different Councils.
environment. It’s a career which
approach. Good governance
bears a lot of responsibility and
They want to make it clear that the SIG
principles and practices are
you get to protect and lead the
is open to anyone whose role involves
embedded in every position
Councillors and the organisation.
working with Council meetings, decision
description within Council –
There were times I felt I couldn’t
making processes, elections, Councillor
so use it. However, at times
do it, but every challenge I have
support, and customer service. The
leadership needs to be backed by
faced has led to growth and a strong
aim is to connect all people working
authority and prescriptive. This is
more resilient person at the end
in governance no matter the size or
required to enforce the law of the
and that’s something any young
locations of their Council or whether
land and sets the parameters and
person can safely bet on.”
they work full or part time.
statutory obligations in which to
Advice for the future
operate. It needs to be frank and
The first Governance SIG meeting is
fearless – characteristics all my
on Wednesday 28 March at 9.45am
So, what would this young woman
fellow female Local Government
at Boroondara City Council.
change if she could do it all again and
colleagues possess.”
what advice would she give to those young professionals trying to find their way in Local Government?
LGPro has 30 Special Interest Groups, if you would like to you join any of them just email sig@lgpro.com and let us know.
PROFILE AUTUMN 2018 | 27
By David Power, Port Phillip City Council
Bringing digital innovation to local government tourism The time has come for economic development and tourism departments to take the lead in the digital space. In order for Local Government to stay relevant and compete in destination marketing on a global scale, the sector needs to embrace the digital culture of our local community, businesses and visitors alike. As the people who know our
Port Phillip’s approach to this project
It wasn’t going to be good enough
amazing places within our own
was to create innovative dynamic
to post on social media with no
municipalities and how they can
messaging that would not just
real strategy behind it. Port Phillip’s
complement and link in together
engage, but would capture the
primary goal was to have the City
within an overall story, Local
attention of a wide, experience
front of mind, be far reaching and
Government needs to set the
driven and diverse audience.
engage with targeted audiences;
example to our businesses in
something that requires a high level
how to create great places for
Right digital mix
our visitors and community.
Port Phillip embraced the unique
You need to know, understand
opportunity offered by digital
and invest in the social platforms
channels to create an exciting
to use them most effectively.
It’s how people spend their time
and innovative campaign. The
of tenacity and digital savviness.
The aim of the campaign was to
Our lives are now driven by digital
deliberate, thoughtful and insightfully
content, whether it be for leisure,
created messages minimised
entertainment, information or
any risk with the campaign. This
planning our busy lives. Most adults
entirely new approach aims to be
spend 26 minutes per day on
a leader for Local Government
Facebook plus on average, one hour
tourism campaigns, showcasing
and 19 minutes per day watching
a digital approach in a space that
digital video content such as Netflix
has traditionally focused on print
and YouTube. Smartphones are
channels and ready-made
the must have accessory.
template campaigns.
Port Phillip leading the charge
Creating a tailored campaign
needed to go a step further and
from scratch was labour intensive,
create a connection from the already
having to establish all social media
well profiled foreshore to the area’s
platforms, website, branding and
local neighbourhoods to gain better
then ultimately securing buy in
yield from its visitors.
With this top of mind, Port Phillip City Council knew that it was critical to revolutionise how they interacted with their businesses and visitors and resolved to take their social media engagement to the next level over summer in 2017/18. The Economic Development team designed a fully digital destination marketing campaign for the entire
from the community before executing and tracking the final campaign. However, it was completed without any additional staff resources which was a huge plus.
The algorithms
municipality. Local Government
Don’t be fooled, it might sound
has traditionally struggled to keep
simple but algorithms have
pace with the private sector in
changed so rapidly in the past
our use of innovative digital media.
few years for social content.
28 | PROFILE AUTUMN 2018
engage with the local community and inspire and encourage a sense of local pride for the municipality.
The tourism facts Forty per cent of overnight stays in Port Phillip are people visiting friends and relatives and the wonderful foreshore is a strong part of that attraction, but this campaign
Social channels were used to engage directly with residents and businesses that were already successful on either Instagram or Facebook. Additionally, social media influencers were engaged who had specific audiences to encourage visitation to our neighbourhoods and engagement with our own social media channels.
Using the businesses that identified
Content styles such as social stories,
After the success of this Summer
themselves as tourism providers
personal blogs and experiential
Campaign so far, Local Government
through the Australian Tourism
marketing pieces were gathered
is urged to embrace and invest in the
Data Warehouse listing, the team
instead of the traditional business
digital world. It’s fast paced, exciting,
went out and created video and
profile. This approach received great
value for money and dynamic.
photography content of their product
engagement from local businesses
You have complete control of the
and showcased their unique offerings
and influencers, which made the
content, can track your results and
which was then distributed to their
content more playful and engaging
you are able to engage one-on-
specific audience.
as a result. This ‘outside the box’ for
one with your community and
Local Government strategy created
visitors alike, but above all, it makes
stronger engagement, diversity in
everyone’s life that much easier
message and really demonstrated
and more fun.
With the content collected it was then possible to create and release highly targeted advertisements via social channels that sent specific topics of interest to specific demographics. For example, people interested in cafes, the arts, and even those thrill seekers who were looking for their next exciting experience. The methodology is so sophisticated the campaign could even reach parents with young children who wanted to get out of the house and enjoy a coffee while their little ones are occupied.
a firm commitment to the local business community through the summer period.
The results Now the results are in for the first two months of a three-month campaign and they really do speak for themselves: • The creation of 40 videos • 2,251,677 views • 383 uses of the
The interest groups were determined by using Economy Id, running ads to test specific engagement levels from target demographics and distributing specific ads to those that live in the municipality or those who are visiting.
campaign hashtag • 111 local businesses
Like us on Facebook www.facebook.com/exploreportphillip
have participated in the
Follow us on Instagram
campaign so far
www.instagram.com/exploreportphillip
• 61,116 engagements with social media influencers such as @melbournegirl
Check out the website www.exploreportphillip.com.au
PROFILE AUTUMN 2018 | 29
NEWS
Online learning continues to grow The LGPro Online Learning offering continues to grow with two new courses currently in development. Online courses in Enforcement
at the Melbourne Convention
and Volunteer Induction tailored to
and Exhibition Centre before
people working in Local Government
the Annual Conference.
will be offered in the next few months. Both have been designed with significant input from people working in these areas in the sector. The Enforcement course addresses the need for a whole of Council approach including responsibilities of the Executive Team, HR & OHS and specific practical training for officers with enforcement responsibilities. Members of our Volunteering SIG have designed the Volunteer Induction course to ensure that volunteers receive training to enable them to better fulfil their roles, know what support is available to them and understand the role of Local Government and the important part they play in it. A group of people working in HR and L&D and members of our Statutory Services, Volunteering and Procurement Special Interest Groups were given a sneak preview of the two new courses at a session held on Wednesday 21 February
Councils from across the state can purchase one or more of our
They also learnt about the
online learning programs depending
new Local Government HR and
on their needs. We offer interested
training/career management
Councils the opportunity to trial the
system arriving in 2018.
programs before they purchase them.
More than 20 Councils across
Our programs offer flexible course
Victoria are now using LGPro Online
delivery and are easy to load onto
Learning – a partnership between
any SCORM compliant Learning
LGPro and Global Vision Media.
Management System (LMS). The
Our current catalogue of programs include: • Compliance Suite
courses are compatible with any device and automatically reconfigures to suit the device being used. We can develop customised online
– Occupational Health and Safety
training modules to meet the needs
– Information Privacy
a shared services model which is
– Equal Employment Opportunity
available to rural/regional Councils
of individual Councils and we have
in Victoria.
– Workplace Bullying and Harassment
For further information, visit
– Fraud and Corruption Awareness
contact us on (03) 9268 6400.
– Charter of Human Rights and Responsibilities • Child Safe Standards • Induction
The recent meeting with Council staff interested in learning more about LGPro Online Learning courses.
30 | PROFILE AUTUMN 2018
How it works
LGPro Online Learning or
CONFERENCE NEWS
Using social media to engage with communities Social media plays a vital part in how Councils engage and connect with their communities and this will be a focus of the 2018 LGPro Social Media Conference being held on Wednesday 9 May at CQ Functions, 113 Queen Street, Melbourne. Making Social Media Engagement Matter is the theme of the one day conference which will explore what constitutes meaningful engagement, content strategy and the value behind it. This will be our sixth Social Media Conference and the event has become important for people working at all levels and in all areas of communications to come
Interactive sessions While the full conference program is still being finalised, we have some
We still have a couple of spots
interesting and varied interactive
for Lightning Talks where Councils
sessions planned including:
present for 10 minutes on social
• Ross Monaghan from Deakin University presenting a session on creating storyboards and tips for producing great DIY videos • Annie Nolan (aka Uncanny Annie,
together and hear from experts
http://www.uncannyannie.
and learn from others how social
com.au/) who is legally blind
media is working for them.
and has a huge social media
Cameron Gray, LGPro Board Member and Director Innovation and Organisational Improvement at Ballarat City Council, will facilitate the
following, talking about how
create free Chatbots and how
In 2016, Amy started a Facebook
her on (03) 9268 6404 by Thursday 29 March. Stay tuned for the full program which will be released in late March.
first or for a first point for customer service or specific projects • Representatives from the Melbourne Metro Rail Authority
Karma Network as a way for local
talking about how they
residents to help each other and
have managed high volume
take action to create positive change.
communication for the
This group now has more than 5,800
Melbourne Metro Tunnel from
members and has transformed the
a community perspective
suburb and led to the establishment
• Steve Fuery from Bass Coast
30 similar groups Australia wide.
Council presenting two case
In her keynote address, Amy will
studies on how Councils are using
solving using social media can
dianap@lgpro.com or phone
Councils can use them to engage
group called the Kensington Good
discuss what collaborative problem
a talk please email Diana Pawluk,
• Ian Hammond from HammaJack
Discussion at the end of the day.
keynote speaker at the conference.
If your Council would like to present
she engages others
presenting a session on how to
of the Good Karma Networks is the
media projects they have undertaken.
she feels engaged and how
conference and the On the Couch
Amy Churchouse, a vet and founder
Lightning Talk presenters wanted
CrowdSpot to generate greater levels of engagement
achieve with reference to the Good Karma Networks and consideration of the different perspectives and collective life experiences that exist within the communities involved.
PROFILE AUTUMN 2018 | 31
CORPORATE PARTNERS DIRECTORY 2017/2018
2017/2018 LGPro Corporate Partners Directory CORPORATE PARTNERS (listed in the directory in alphabetical order)
Aon Risk Services Australia Ltd Aten Systems Pty Ltd Australian Receivables Limited CAMMS Chandler Macleod Group Clear Horizon Consulting Pty Ltd Community Chef CT Management Group Davidson Group Deakin University easigroup eAwards Eduhealth Fifth Ocean Technologies Pty Ltd Fisher Leadership Good Talent Media HORNER Recruitment HR Legal Hunt & Hunt Lawyers .id (the population experts) I Platinum Infor Pty Ltd Insync Surveys Interpris Jardine Lloyd Thompson Ltd Jeylabs JWS Research Kernow Environmental Services KPMG Enterprise LG Hub LG Software Solutions Pty Ltd Lingford Consulting Services Pty Ltd Maddocks Lawyers MAV Insurance – Liability Mutual Insurance McArthur MCS Corporation Australia Pty Ltd Mecwacare Morrison Low Consultant Pty Ltd On-Site Massage One Tree Community Services Oracle Corporation Australia Pty Limited Oracle Customer Management Solutions OurSay PeopleScape Pty Ltd Procura Software Pty Ltd Procurement Australia Productivity Matters Promapp Solutions Resolve Software Group Russell Kennedy Lawyers SDS Group Pty Ltd Spookfish Symphony3 Tenix Solutions The Management Edge Urban Maintenance Systems P/L Victorian Chamber of Commerce and Industry VicTrack Vision Super Pty Ltd Votar Partners Pty Ltd Vudoo Warner Group Well Done International Pty Ltd Working Well Together YMCA Victoria Your Future Options Zurich Financial Services Australia
32 | PROFILE AUTUMN 2018
LGPro is grateful for the support it receives from its Corporate Partners. The following pages contain advertisements submitted by our financial 2017/2018 Corporate Partners. Please take a moment to learn about the many services, programs and products these organisations offer to the Local Government sector.
Local Government solutions built on 45+ years specialist experience and insight • Permanent, Temporary and Contract Recruitment • Executive Search • HR Consulting – Performance Management – Employee Engagement – Remuneration Services – Leadership Development – Organisational Development
Contact: t: (03) 9828 6565 w: mcarthur.com.au
2018 LGPro Annual Conference Principal Sponsor
(Note: All financial 2017/2018 LGPro Corporate Partners were invited to participate in this directory. Not all of our Corporate Members took up the opportunity).
CORPORATE PARTNERS DIRECTORY 2017/2018
Supporting Local Government through changing times:
Solutions for every challenge “Traditional Values,
Contact Paul Crapper National Head Local Government 03 9211 3313 paul.crapper@aon.com
COM0430 1117
Innovative Solutions”
Nikki Dennis Sales Director 0437 652 562 nikkidennis@arlcollect.com.au
Supporting Local Government with the design and evaluation of projects and engagement At Clear Horizon we specialise in providing, design, monitoring & evaluation and capacity building services Get in touch for an obligation free discussion about how we can help you www.clearhorizon.com.au 03 9425 7777
MELBOURNE PERTH
CANBERRA
PROFILE AUTUMN 2018 | 33
CORPORATE PARTNERS DIRECTORY 2017/2018
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ESC proposal lacks intellectual rigour LGPro’s submission on the Essential Services Commission’s (ESC) draft proposal on setting a Local Government efficiency factor has registered disappointment with the quality of the proposal and criticised its lack of intellectual rigour and the limited understanding about Local Government it displays. Our submission was based on input
Ms McKenzie said having
the principles outlined in the
provided by our members working
predetermined the need for an
Local Government Act Review where
in both metro and rural Councils in a
efficiency factor, the draft proposal
Councils have the ability to set their
range of areas. We thank our members
makes no attempt to assess efficiencies
own budgets and long term financial
for their contribution.
being achieved by the recent
strategies based on their consultation
introduction of rate capping, nor
with residents, knowledge of service
does it consider that the full impact
requirements and levels, transparency
of rate capping is unlikely to be
objectives and prudent financial
properly understood until it has been
objectives adopted by each Council
in operation for five or more years.
to achieve sustainability targets
LGPro President, Rebecca McKenzie said her understanding is that the draft proposal is based on the ESC’s study on Measuring Productivity in Local Government. “Rather than a study,
and address community need.
that piece of work on productivity
“The draft proposal provides no
was undertaken based on a
real evidence to support its position
Click here to read the LGPro
preconceived conclusion that the
but seems to attempt to justify it
submission on the Essential
introduction of an efficiency factor
on the basis that the proposed
Services Commission’s (ESC)
was required and all the study was
efficiency factor is small.”
draft proposal on setting a Local
required to achieve was to identify the best way of doing it,” she said.
46 | PROFILE AUTUMN 2018
Ms McKenzie said LGPro rejected the draft proposal and instead supported
Government efficiency factor.
NEW PROGRAM
How successful evaluation can transform your organisation Four Councils – Glen Eira, Casey, Maribyrnong and Bayside – are participating in a program designed to build the capacity of Councils to evaluate their own programs. Working with the University of
knowledge and experience on
Evaluation (CPE) that for the past
Melbourne’s Centre for Program
how to conduct an evaluation
30 years has undertaken evaluations
Evaluation (CPE) we have developed
activity which they can then lead
and research projects for government
the program which will develop
within their organisation.
departments, non-government
practical evaluation skills, conduct an evaluation under expert guidance and develop an understanding of how to embed evaluation into an organisation. In this program, the four Councils will evaluate their digital transformation programs.
Two full day workshops will provide participants with an overview of the key elements of evaluation,
organisations and community-based agencies across a wide range of policy and program areas.
develop an evaluation proposal for
He hopes that this will be the first
their organisation and learn how
of many such programs with the
to implement it. Ongoing coaching
University of Melbourne to build
and feedback will be provided while
sector capacity in evaluation to
The program, which starts later this
the Councils are conducting their
enable officers in the sector to
month, uses an innovative approach
evaluation and a detailed review
drive performance improvement.
to evaluation capacity building, based
will measure its success.
on a teaching and coaching model. Each Council will work through the chosen evaluation case study and the participants will gain the
For further information email
David Preiss, CEO of LGPro, said
David Preiss at davidp@lgpro.com
it is exciting to be working with a
or contact him on (03) 9268 6400.
team of experts from Melbourne University’s Centre for Program
Melanie Raymond to speak at 2018 LGPro Women’s Network Dinner Melanie Raymond, who has been named as one of Australia’s Top Most Influential Women, will speak at the 2018 LGPro Women’s Network Dinner on Thursday 26 July at a Melbourne Park Function Centre, Batman Avenue, Melbourne. She will speak about her amazing
includes the social enterprise Good
Our Women’s Network Dinner is
career journey, its challenges and
2 Go coffee and Chair of Connected
an important event on the Local
triumphs as a woman taking on a
Communities Melbourne, a new
Government calendar each year
significant leadership role.
philanthropic fund associated with
giving more than 500 women,
the Bendigo Bank.
and a few men, the opportunity
Melanie was listed in the Daily Life 2016 Women of the Year and named
Melanie is also a member of the
by the Herald Sun in March 2017 as
Victorian Premier’s Ice Taskforce and
one of Victoria’s “fifty women you
the Ministerial Taskforce on Rough
need to know”.
Sleeping. In January 2017 she was
She holds a number of leadership positions including Chair of the large charity Youth Projects Ltd, which
awarded the Order of Australia medial for her contribution to social justice, youth and the community.
to come together and celebrate the significant contribution women make to the sector. It is also a wonderful opportunity to hear an inspiring guest speaker and to network with colleagues from across the sector. Tickets will go on sale in June.
PROFILE AUTUMN 2018 | 47
GOOD TALENT
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WORKFORCE PLANNING PROJECT UPDATE
Collecting and analysing workforce planning data Representatives from a number of metro and rural Councils attended a workshop on 21 February as part of LGPro’s Workforce Planning Project. Julie Sloan, Chief Executive and Michelle Lyon-Greenfrom Workforce Planning Global (WPG), the consultants engaged to deliver the project, provided an update on progress, then participants worked through the current phase of capability building which involves gathering and analysing workforce data, determining workforce risk and considering workforce risk management and mitigation. The project is being done in three stages. The first stage was commenced at a workshop in October 2017 where participating Councils covered fundamental topics including: what is Workforce Planning, why it’s important, where it fits and what to expect from the project. Participants were then given a series of tasks to complete (with one on one coaching
• Completing an external impact scan (PETSAL)
The final stage of this phase of
• Assessing current workforce data systems, quality and reliability of data
now and June 2018 focussing on
• Identifying future focused demand scenarios for the nominated critical workforce segments The outcomes of these tasks were discussed at the February workshop. Julie Sloan provided data on what is known about the nominated critical workforce segments. The workforce data was accessed by WPG from the Census 2016 Place of Work data on ANZSCO occupations and included: the number of people in these occupations in Victoria; the number in their respective Shires and diversity cohorts including gender and Indigenous.
• Identifying critical workforce
Participants were asked to consider the evidence and undertake a demand and supply analysis. This will help them to determine the level of workforce risk they are facing and allow them to apply methods developed by Workforce Planning Global to
segments aligned with the
identify workforce risk management
strategic and business plans
and mitigation strategies.
from WPG) between October 2017 and February 2018 including: • Establishing a communications plan for executive, employee and stakeholder engagement
the project will occur between trends, outcomes and transferability of project methods and systems development to broaden Local Government future focused workforce planning. LGPro’s Workforce Planning Project aims to assist Councils to identify, analyse and plan for their future needs in terms of people and to build workforce planning capability across the state. This project received $75,000 from Local Government Victoria through the FAST grant program to develop a model workforce planning template which eventually will be shared with Councils across Victoria. For further information on this project contact David Preiss at LGPro at davidp@lgpro.com or phone (03) 9268 6400.
A consultant provides an update on the project at the recent meeting.
PROFILE AUTUMN 2018 | 49
PROGRAM NEWS
XLP kicks off for 2018 Our 2018 Executive Leadership Program (XLP) participants kicked off their year with an introductory session followed by a dinner on 15 February. The 24 executives from Councils across Victoria will meet during the year to focus on developing and extending their skills so they can be the best leaders possible. Modules covered in the program include governance, strategy and people. Each participant also has a mentor who they work with during the seven month program. Chris Kotur, who is highly regarded in Local Government circles, will facilitate XLP again this year. She routinely works with CEOs, executive teams, councillors, stakeholders and communities to plan for and adapt to complex changes and has unique insights and understanding of what leaders need to know and be able to do to deal successfully with adaptive challenges.
Scholarships
Sponsorship
We thank Local Government
We are pleased to report that a new
Victoria for once again providing
LGPro Corporate Partner, Good Talent
a $5,000 scholarship for women
Media is sponsoring XLP in 2018.
working in rural Councils who have been selected for the program. The scholarship offers leadership training development to women
Tony Nicholls, Principal Consultant of Good Talent Media says he is excited to be sponsoring this year’s program.
to support the representation of
He believes in order to take huge
more women taking on CEO roles
steps in any career the individuals
in the sector.
who get out of their comfort zone
This year the scholarship is being shared between two XLP participants, Dalene Voight,
and take responsibility for their own professional development, are the ones who succeed.
Acting Director Corporate
“After spending 12 years working
Services at Indigo Shire Council
as a broadcast journalist I know a
and Lisa Knight, Director Corporate
thing or two about being out of my
and Community Services at
comfort zone. Now, I help prepare
Mt Alexander Shire Council.
Local Government executives for media, crisis media and PR opportunities,” he said.
Proud sponsor of XLP in 2018
2018 XLP participants at their first session.
PROFILE AUTUMN 2018 | 51
AWARDS
Recognising young women who improve community life Nominations for the Sally Isaac Memorial Scholarship Fund Award are now open and will close on Monday 7 May 2018. This $10,000 educational
The award was set up as a
For information about the award,
scholarship honours the work of
tribute to Sally Elizabeth Isaac, an
please go to http://lgpro.com/
women 35 years and under who
extraordinary woman and young
awards/sally-isaac-memorial-
have demonstrated achievements
leader in the Local Government
scholarship-fund-award
and a commitment to improving
sector who passed away in early
community life through:
2009. Sally, who was Director of
• Local Government
Community Programs at Yarra City
2018 Aged & Disability Services Awards
Council, was responsible for 342
Nominations for the 2018 LGPro
• Social justice
professional staff and had an amazing
Aged & Disability Services Awards
• Aboriginal affairs and reconciliation
capacity for developing people,
open on Monday 21 May and close
engaging in policy debate and
on Monday 23 July. These awards
• Arts and music
was committed to social justice
recognise and celebrate excellence
in the community.
in the following categories:
The Sally Isaac Memorial
• Outstanding Program or Project – Grant based (funded program) or project
• Community health • Culturally and linguistically diverse communities • Urban planning • The environment
Scholarship Fund is established as a sub-fund of the Australian Community Foundation and aims to raise funds and awareness to build
• Outstanding Program or Project – Non grant based
Nominations are invited via an
a significant capital endowment
online submission process from
which is distributed in perpetuity by
both women 35 years and under
way of an educational scholarship
Nominations will be accepted
working in Local Government
to help foster young women leaders
via an online nomination process.
and from the general community.
who make a significant contribution
Further information about
The successful recipient must
to the community.
the award can be found at
use the $10,000 scholarship for
The winner of the 2018 award
research or study in Australia and overseas.
will be announced at the 2018
program or project
http://lgpro.com/awards/ageddisability-services-awards
LGPro Women’s Network Dinner to be held on Thursday 26 July at Melbourne Park Function Centre.
LGPro Submission on Local Government Act 2018 Exposure Draft We are currently putting the finishing touches to our submission into the Exposure Draft for the new Local Government Act which is due on 16 March. We thank our Members, including
LGPro has played an active role
feedback on the Act before it goes
CEOs and relevant Special Interest
in providing feedback on the new
before Parliament. We will make the
Group members, who provided input
Local Government Act through
submission available to our members
into this submission.
a number of submissions. This is
once it is finalised.
the final opportunity to provide
52 | PROFILE AUTUMN 2018
ADVOCATING FOR THE SECTOR
Speaking out on critical issues facing two Council CEOs Representation is an important part of LGPro’s work. We advocate for and represent our members interests with a credible and independent voice and seek to influence the sector and other levels of Government by providing the officers’ perspective as well as independent, expert, non political advice. In recent weeks our President,
Under the Local Government Act
able to do so free from threat of
Rebecca McKenzie spoke out on
the CEO has an obligation to provide
bullying, harassment or intimidation
critical issues facing Chief Executive
robust professional advice to the
of any kind.”
Officers at two Melbourne Councils.
Council without fear or favour,
She issued separate statements in support of Yarra City Council CEO, Vijaya Vaidyanath and Melbourne City Council CEO, Ben Rimmer,
but once a decision is made, the role of the CEO is to work with the organisation to implement it, regardless of their personal view.
and wrote to the Minister for Local
‘Ms McKenzie said Mrs Vaidyanath
Government and Attorney General
is a highly regarded professional
asking them to address each case.
and accomplished CEO, who was
Ms McKenzie called on the Minister for Local Government and Attorney General to work with LGPro to develop ways to provide greater
recently named as one of the State’s Top 50 female public sector leaders. “The barrage of abuse that she has received on social media for appropriately discharging her
“The CEO rightly has a responsibility to ensure that the Council workplace is a safe one, and that includes accountability for ensuring that hazards are mitigated or removed. Yet when it comes to elected Councillors their hands are tied. They are accountable, yet powerless to take action outside of the Councillor Conduct process which can take weeks if not months to resolve,” she said.
In regard to the Melbourne City
Ms McKenzie commented that: “Often you don’t get to really test the practical implementation of legislation until you are in the trenches managing through a situation. The City of Melbourne experience has tested both the current legislative framework,
She also called on legislators to give
Council CEO, Mr Ben Rimmer,
and the proposed Local Government
due consideration to the emerging
Ms McKenzie said that the current
Bill as outlined in the Exposure Draft,
learnings that are arising from the
investigation into the allegations
and as I understand it they have
City of Melbourne’s investigations
against Lord Mayor Doyle had
both come up wanting.”
into allegations regarding the
highlighted potential weaknesses
Lord Mayor, Robert Doyle AC.
in the legislative framework that
protection and recourse for Local Government staff from trolling, verbal and physical abuse in the course of their employment following social media attacks on Vijaya Vaidyanath, Chief Executive Officer, Yarra City Council.
Attacked by social media trolls Ms McKenzie said that Mrs Vaidyanath has been unjustly criticised for her role in implementing a decision of the Yarra City Council regarding how they would treat and refer to January 26, otherwise known as Australia Day. “The way she has been attacked by social media trolls has gone way beyond reasonable freedom of
responsibilities and implementing a decision of her elected Council, is inexcusable.”
Weaknesses in legislative framework
Local Government CEOs are accountable for delivering within.
She said the Minister for Local Government has a unique opportunity before the Bill passes into legislation, to take stock
The City of Melbourne interim
and ensure that this loophole is
report highlighted a conflict between
addressed. “Work undertaken on
CEOs’ responsibilities under health
the Bill has been strong so far, but
and safety legislation to act swiftly
failing to act to resolve this loophole
to remove potential workplace
is not only a missed opportunity,
hazards, and the existing Local
it could inadvertently place victims
Government Act conduct provisions
of inappropriate behaviour at risk.”
for elected Councillors.
See Ms McKenzie’s full statements
speech, yet disappointingly there is
Ms McKenzie said: “Every individual
on each of these issues at
very little that police or Government
working within Local Government,
http://lgpro.com/representation
have been able to do so far to
regardless of whether they are a
protect her,” she said.
Councillor or an officer, should be
PROFILE AUTUMN 2018 | 53
SPECIAL INTEREST GROUPS
Big year ahead for our LGPro Special Interest Groups
Nick Doherty
2018 will be a big year for our Special Interest Groups. The new Convenors of our Customer Service SIG and Rainbow Network have some exciting plans for the year ahead and the inaugural meeting of our new Governance SIG will be held in the coming months (see story on page 27). Customer Service SIG Customer service delivery in Local Government has evolved over the past decade and our Customer Service SIG has played an important role in providing people working in this area with the opportunity to share ideas, showcase innovation and benchmark performance
He invited all customer service
This meeting will focus on
staff to join the SIG where they
Rainbow Tick accreditation for
will “meet, share, collaborate and
Local Government. The Rainbow
network with many talented
Tick is an accreditation consisting
customer service professionals,
of six national standards designed
while benchmarking your own
to demonstrate LGBTIQA+ inclusive
Council’s programs and activities.”
practice and service delivery.
Rainbow Network
Organisations that receive the Rainbow Tick will have the
With Councils having such diverse
opportunity to be listed on a
workforces and communities,
national register of LGBTIQA+
Nick Doherty, Team Leader Customer
plus a focus on diversity across
accredited organisations.
Service at Maroondah City Council,
organisations, it is more important
is the new SIG Convenor and says
than ever to ensure all people
with the support of LGPro and several
are included in every aspect of
customer service professionals across
Local Government’s work with,
Victoria, they are looking forward to
and for the community.
across Local Government.
an exciting 2018.
Speakers at the meeting will include Penny Pavlou from Stonnington City Council, Pauline Crameri from Val’s LGBTIQA+ Ageing and Aged Care and Katie Goodrope from Bayside
Our Rainbow Network plays
City Council. All have a wealth of
More than 50 customer service
an important role in providing
experience and knowledge about the
professionals attended the SIG’s first
networking and resources for all
Rainbow Tick accreditation process.
meeting in early March to plan how
Local Government officers and
they can collaborate, network and
stakeholders working in the
share best practice. Meetings are
LGBTIQA+ space.
held every three months and include Council case studies, project updates, guest speakers and workshops relating to current industry topics.
The network is planning to be more active in 2018 through regular scheduled meetings and communications and by establishing
Nick has worked in Local
a robust network across the Local
Government for 15 years and
Government sector of people
enjoyed networking with other
working in the LGBTIQA+ area.
Customer Service professionals across the sector. “The Customer Service SIG has always been full of enthusiastic members and I’m inspired by the work undertaken by Councils to evolve with changing times and customer expectations,” he said.
Quarterly meetings are planned for the Network throughout the rest of the year and Alex hopes each will have at least one guest speaker. As the Chairperson of the internal LGBTIQA+ representative group at Glen Eira where he has worked for 10 years, Alex is passionate about promoting equality for all and believes the Rainbow Network
The first meeting for 2018 is
can play an important role in assisting
planned for Thursday 29 March
everyone working in the LGBTIQA+
from 6pm-8pm at Glen Eira Town
space in Local Government to
Hall, Caulfield Cup Room, 420 Glen
share knowledge, learnings and
Eira Road, Caulfield and the Network
resources among themselves and
Convenor Alex Francis-Yu invites
with others in the community and
everyone involved LGBTIQA+ in
associated services.
Local Government to attend.
LGPro has 30 Special Interest Groups, if you would like to you join any of them just email sig@lgpro.com and let us know.
54 | PROFILE AUTUMN 2018
2018 Pride March Council staff joined LGPro to participate in Melbourne’s 2018 Pride March in late January to celebrate and show support to the LGBTIQA+ community. The group (pictured) marched through Fitzroy Street in St Kilda brandishing rainbow umbrellas, t-shirts, banners and flags. As a member association for all people working in Local Government, participating in this march each year is one way we show how we value and celebrate diversity and that we are a welcoming and inclusive organisation.
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Indigenous Learning & Development PROFILE AUTUMN 2018 | 55
MEMBER NEWS
Welcome to new Individual Members We would like to welcome the following new members who joined LGPro between 21 November 2017 and 26 February 2018. We look forward to working with you to shape our wonderful sector. Chris Adams, Northern Grampians Shire Council Robert Alexander, Glenelg Shire Council Justine Ambrosio, Rural City of Wangaratta Jason Amos, Mount Alexander Shire Council Lana Barnett, Boroondara City Council Royce Bastin, Southern Grampians Shire Council Stephen Bell, Whittlesea City Council Georgina Bett, Strathbogie Shire Council Naomi Bickerdike, Yarra Ranges Council Fiona Blick, Moira Shire Council Morgan Brown, Moonee Valley City Council Adam Bullock, Brimbank City Council Daniel Butel, Campaspe Shire Council Zoe Calderwood, Glenelg Shire Council Anthony Calthorpe, Nillumbik Shire Council Carol Canfield, Loddon Shire Council Danielle Chamoun, Glen Eira City Council Yang Chow, Nillumbik Shire Council Georgie Christopher, Monash City Council John Ciavarella, Ballarat City Council Jessica Clark, Wyndham City Council Zoe Clark, Yarra Ranges Council Jack Coogan, Cardinia Shire Council Nicola Gleeson Coopes, Wodonga City Council
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Jodie Cosham, Wellington Shire Council
Selena Glover, Banyule City Council
Kolina Johnson, Yarra City Council
Jill Croome, Indigo Shire Council
Bruce Graham, Latrobe City Council
Anita Johnstone, Port Phillip City Council
Jenny Dahlstrom, Knox City Council
Yasmin Green, Nillumbik Shire Council
Cheree Jukes, Mildura Rural City Council
Paula Davidson, Ararat Rural City Council
Kayla Grimshaw, Rural City of Wangaratta
Katerina Kaldellis, Kingston City Council
Ben Devanny, Greater Bendigo City Council
Kylie Gromadovski, Yarra Ranges Council
Chris Kelly, Greater Bendigo City Council
Shae Dixon, Gannawarra Shire Council
Nathan Hadfield, Knox City Council
Sarah Van Kempen, Moyne Shire Council
Karen Dunstan, Macedon Ranges Shire Council
Brett Hamm, Baw Baw Shire Council
Teagan Kenny, Whittlesea City Council
Mel Elkin, Monash City Council
Sarah Hardwick, Greater Shepparton City Council
Craig King, Nillumbik Shire Council
Sara Elnaggar, Greater Shepparton City Council Tarryn Elverd, Yarra Ranges Council Amir Eskandari, Mildura Rural City Council Richie Evans, Yarra Ranges Council Jason Farrugia, Yarra Ranges Council Peta Fenton, Mount Alexander Shire Council Shay Ferguson, Latrobe City Council Jenny Fink, Ballarat City Council Dominique Foenander, Baw Baw Shire Council Michelle Forrest, Glen Eira City Council Kathryn Foster, Greater Shepparton City Council Matthew Fraser, Strathbogie Shire Council Angela Ganley, Hume City Council Betty Genovezos, Boroondara City Council Matt George, Mildura Rural City Council Antonia Gerrard, Latrobe City Council Lisa Giese, Rural City of Wangaratta
Bree Harris, Southern Grampians Shire Council Leon Hassall, Yarra Ranges Council Stacey Hattenfels, Nillumbik Shire Council John Hausler, Macedon Ranges Shire Council Tori Hayat, Glen Eira City Council Roland Herbert, Corangamite Shire Council Dean Holley, Rural City of Wangaratta Melanie Holschier, Wodonga City Council Ben Honey, Rural City of Wangaratta Nicole Hose, Strathbogie Shire Council Gillian Hoysted, Rural City of Wangaratta Chris Huggins, Southern Grampians Shire Council Angela Hughes, Monash City Council Liz Hunter, Melton City Council Laura James, Baw Baw Shire Council
Heath Kolac, Bass Coast Shire Council Josh Lee, Greater Shepparton City Council Joan Lewis, Glenelg Shire Council Laurence Lim, Latrobe City Council Lauren Mandel, Glen Eira City Council Jessica Marie, Baw Baw Shire Council Jen Martin, Manningham City Council Linda Martin-Chew, Whittlesea City Council Nicole Maxwell, Mitchell Shire Council Stuart McConnell, Murrindindi Shire Council Mary McGorry, Port Phillip City Council Tegan McKenzie, Latrobe City Council Lara McNally, Banyule City Council Aman Mehta, Bass Coast Shire Council Tendai Mhasho, Southern Grampians Shire Council Cassandra Miller, Gannawarra Shire Council
Karen Milner, Mildura Rural City Council
Janelle Stein, Wodonga City Council
Lisa Monaghan, Brimbank City Council
Lauren Stewart, Yarra Ranges Council
Tony Morse, Mansfield Shire Council
Mandi Stewart, Horsham Rural City Council
Asieh Motazedian, Brimbank City Council
Margot Stork, Macedon Ranges Shire Council
Danny Muldeary, Benalla Rural City Council
Nathan Stoneham, Brimbank City Council
Elisha Naish, Rural City of Wangaratta
Claudia Stow, Baw Baw Shire Council
Melissa Nichols, Cardinia Shire Council
Tanya Tabone, Benalla Rural City Council
Gerardine O’Sullivan, Boroondara City Council
Abby Taylor, Glenelg Shire Council
Tony Oulton, Stonnington City Council
Claire Taylor, Strathbogie Shire Council
Faith Page, South Gippsland Shire Council
Ben Thomas, Rural City of Wangaratta
Cleo Papageorgiou, Port Phillip City Council
Lynne Thompson, Moyne Shire Council
Simon Parker, Brimbank City Council
Michael Tonta, Whittlesea City Council
Vicki Pitcher, Towong Shire Council
Peter Townsend, Indigo Shire Council
Laura Powell, Mitchell Shire Council
Cristi Treacy, Cardinia Shire Council
Shayne Price, Whitehorse City Council
Poul Tvermoes, Nillumbik Shire Council
Samantha Quill, Boroondara City Council
Karlee Ventre, Greater Shepparton City Council
Shahi Rahman, Latrobe City Council Jody Riordan, Latrobe City Council Katrina Ross, Nillumbik Shire Council Nicci Salley, Bass Coast Shire Council Dara Sanna, Whitehorse City Council Jessica Sayers, Banyule City Council Kate Shearer, Moreland City Council Paulina Silbernagel, Glenelg Shire Council Jessica Simmons, Manningham City Council Peter Siperki, Indigo Shire Council Gareth Smith, Colac Otway Shire Council Erin Soutter, Macedon Ranges Shire Council Angela Spillman, Southern Grampians Shire Council
Hyma Vulpala, Yarra Ranges Council Cathryn Walder, Glenelg Shire Council Jane Waldock, Yarra City Council Kerri Walker-Staalkjaer, Strathbogie Shire Council Frances Watter, Rural City of Wangaratta Victoria Whelan, Latrobe City Council Mitch White, Rural City of Wangaratta Leanne Williams, West Gippsland Regional Library Corporation Renee Willis, Banyule City Council Kate Wilson, Baw Baw Shire Council Paula Yorston, Loddon Shire Council Julie-Ann Zajac, Ballarat City Council
LGPro puts members first We are committed to putting our members first. You are the first ones we tell of new developments in the sector, the first asked for input and feedback on important submissions and the first invited to participate on conference organising committees and award judging panels. This is part of our commitment to ensuring that your membership is high value, tailored to your needs and accessible to all people working at all levels in the sector. From 1 July 2018 we are introducing changes to our membership that will boost the benefits to our Fellow and Professional categories, whilst maintaining our support for Young Professionals in the sector. Information on the new categories is listed below:
Premium Level: Fellow Member This category is for leaders and mentors in Councils who are invested in supporting their team. Fellow membership provides another opportunity to give back to the sector, reward or recognise emerging leaders and contribute to a colleague’s career development. From 1 July 2018 Fellow Members have the additional benefit of being able to gift two complimentary memberships and one half price membership to others in their organisation. Fellow membership offers exceptional value.
Classic Plus Level: Professional Member Known previously as an Individual Member, this category is best suited to Local Government professionals who want to access all member benefits. Changes will see Professional Members being able to contribute to a colleague’s career development by gifting one half price membership, where they too can access full member benefits.
Classic Plus Level: Young Professional Member This category is best suited to Young Professionals (36 years and under) and who are actively developing their career and expanding their networks. Young Professionals are supported with specifically tailored learning and development either offered at no cost or at a significantly reduced rate. We have written to all members outlining the changes to the membership categories. If you would like further information contact Michelle Cox, Membership Development Manager on (03) 9268 6403 or email michellec@lgpro.com
*This is not a full list of new members. Some members requested not to be listed.
PROFILE AUTUMN 2018 | 57
Fran Nolan & Lisa Ippolito In this edition we learn more about two members of our Young Professionals Network, Fran Nolan, Coordinator Digital and Brand at Yarra City Council and Lisa Ippolito, Team Leader Training and Development at Hume City Council.
Fran Nolan The most famous person you have met? I once met the Taiwanese version of the Dulux Dog.
Your last holiday destination? Spain and next up is Japan.
The last book you read? The Wind Up Bird Chronicle – Haruki Murakami.
Sounds interesting, what is it about? A book about Toru Okada’s suburban search for a missing cat. During his investigation, he encounters both friends and foes, along with hidden recollections of World War II. It’s terrific!
Three famous people you would like to invite to dinner and why?
And where would dinner be? Somewhere with good cocktails in Melbourne… or my place.
Top tip for young professionals in Local Government? Get up from your desk and go and talk to people. Be assertive and don’t be scared to share your ideas!
Three things she would take to a desert island
Oscar Wilde (for witty remarks), Don Watson (for his eloquence) and Simone De Beauvoir (for her intellect).
Never ending Tim Tam packet, hammock and sunglasses.
Your dream holiday?
the attention of a tycoon (of course played by Robert De Niro) who intends to use him to make a fortune. Loads of twists and turns and terrible side-effects. A must watch!
Lisa Ippolito If you could take three things to a deserted island what would they be? So, I am assuming there is no Wi-Fi? Can I bring Wi-Fi? OK, Wi-Fi, a device connected to that Wi-Fi and my best friend.
Any hidden talents you may have? I can samba!
The worst job you have ever had? Working as an outbound call centre operator for a vacuum cleaner company. They don’t sell them door to door anymore.
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Sailing on a yacht in the Mediterranean and surrounds. Stopping off in Spain, Croatia and the Greek Islands.
Your favourite film? Limitless. Seriously the best movie in the world. You have to watch it!
What’s it about? It stars Bradley Cooper, he is a writer facing unemployment and a bleak future. That all changes when a friend gives him a drug that produces enhanced mental acuity. Eddie rises to the top of the financial world and attracts
Top tip for young professionals in Local Government? Network, network, network. Take every opportunity to network and meet your colleagues and learn from them.
PROFESSIONAL DEVELOPMENT CALENDAR
Diary Dates PROGRAMS
CONFERENCES
PROGRAMS
LGP MASTERING MANAGEMENT
Connect with us at
LGProVIC
DATE
INFORMATION
The 2018 program has commenced. Nominations for the 2019 program open in September
To equip and support senior executives in Local Government. To learn more visit XLP
The 2018 program has commenced. Nominations for the 2019 program open in September
For those who aspire to positions of leadership and to those who aspire to provide leadership in a particular area of interest in Local Government Victoria. To learn more visit ELP
Commences on Wednesday 18 April
For Local Government Managers wanting to further develop their skills. To learn more visit Mastering Management
Series 1 commences on Tuesday 20 March
Program for people working in outdoor roles to develop the competencies required to manage and lead people. To learn more visit Ignite for Outdoor Workers
Tuesday 20 March – Geelong City Council Wednesday 2 May, LGPro office Tuesday 8 May – Horsham Rural City Council
Designed for those who are new or recently appointed to the sector. To learn more visit Induction to Local Government
Thursday 29 March – Latrobe City Council
To help Local Government staff use new communication technologies to better engage with residents and communities. To learn more visit Engaging Citizens
Thursday 15 March, LGPro office
To support non-finance staff to perform their financial planning and reporting responsibilities. To learn more visit Core Financial Skills
Wednesday 21 March, LGPro office
Designed to provide anyone writing Council reports with a better understanding of what makes a good report. To learn more visit Local Government Report Writing
Wednesday 28 March, LGPro office
To provide people working in non governance roles with a better understanding of governance and its importance to Councils. To learn more visit Good Decision Making
Tuesday 8 May, LGPro office
This program introduces career thinking and planning and management skills to Executive/Personal Assistants, Administrative Support Officers and Customer Service staff. To learn more visit Thinking Career and Leadership
CONFERENCES/SEMINARS Wednesday 9 May, CQ Functions, 113 Queen Street, Melbourne.
For people working in Local Government who want to learn more about social media
Sally Isaac Memorial Scholarship Fund Award
Nominations open on Tuesday 13 March and close on Monday 7 May
A $10,000 educational scholarship open to all women aged 35 years and under who have demonstrated achievements in improving community life
Aged & Disability Services Awards
Nominations open on Monday 21 May and close on Monday 23 July
These awards celebrate the success of individuals and teams working in the aged and disability services sector in Local Government
Social Media Conference
For further information regarding these or any LGPro event visit www.lgpro.com or contact LGPro on (03) 9268 6400 37235
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