Quarterly magazine for Local Government Professionals AUTUMN 2017
AND THE 2017
WINNERS ARE…
Advocacy update
Pride March
2017 XLP scholarship
LGPro is advocating on a number of fronts
Participants express what it means to them
Meet the recipient from a rural Council
Solutions for every challenge within Council’s unique risk profile
• Property & asset management
• Employee benefit administration
• Governance evaluation
• Insurable risk management
• Medical/Private Health insurance consulting
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• Enterprise risk management • People risk management • Catastrophe planning and hazard mapping
• Work Health & Safety • Employee wellness programs
• Employee engagement surveys
• OH&S/Safety audits & due diligence
• Community Engagement Surveys
Contact Paul Crapper National Head Local Government
03 9211 3313 paul.crapper@aon.com
COM0241A 0816
• Leadership & Talent consultancy
• Negotiating the best coverage with insurers • Benchmarking your risk in the industry • Analysing claims experience for best outcomes • Progressing Council through its risk maturity lifecycle, to reduce exposure and premiums.
PROFILE AUTUMN 2017
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LGProVIC
Profile is published by Local Government Professionals (Inc) LGPro Level 3/58 Lorimer Street Docklands 3008 Ph: (03) 9268 6400 Fax: (03) 9646 0469 Email: info@lgpro.com Website: www.lgpro.com DEADLINES Profile is published quarterly. The deadline for the Winter 2017 edition is Monday 1 May 2017. CONTRIBUTIONS Story ideas and photographs are always welcome. Please contact Vicki Amiguet, LGPro’s Manager Communication and Sponsorship on (03) 9268 6400 or via email to vickia@lgpro.com ADVERTISING For information or to book advertising in Profile, please call Vicki Amiguet on (03) 9268 6400 or via email to vickia@lgpro.com
Contents
6-11 2017 Annual Conference round up A six page pictorial spread on this fantastic event.
16-17 2017 LGPro Awards for Excellence winners and finalists Photos of the nine category winners in the 2017 Awards for Excellence, plus a list of the finalists.
22-23 Advocating for gender equity in Local Government See how LGPro has taken the lead in promoting gender equity in the sector and the results of our efforts.
26-27 Achieving social media success with less Featuring the program and speakers for the 2017 LGPro Social Media Conference with the theme: Social Success with Less – Reaching your community regardless of resources.
CREDITS Publisher: LGPro (03) 9268 6400 Editor – Vicki Amiguet Design: Bull Design Group (03) 9561 3313 www.bulldesigngroup.com.au
28 A new breed of Local Government CEO Meet LGPro Board President and CEO of Glen Eira City Council, Rebecca McKenzie and read about her thoughts on leadership.
Cover picture: Winners of the 2017 LGPro Awards for Excellence celebrate their success. Picture above: Large numbers of 2017 Annual Conference delegates took the opportunity to network at the Welcome Event.
45 Making her mark in the sector New LGPro Member, Leanne Ansell-McBride who has only worked in Local Government since October but is already singing its praises.
PRESIDENT’S MESSAGE
Important role LGPro plays in the sector ›
As incoming President I’m fiercely passionate about the important role that strong and effective peak bodies can play in our sector.
We are experiencing a time of
two outstanding female Local
introducing specialised Wednesday
significant change and opportunity
Government CEOs, taking our
afternoon workshops and a
for Local Government in Victoria,
total representation back to 12
more concise and focused full
and the Board and I are excited to
out of 79. For this to still be the
day conference program on
represent your views, advocate for
case in 2017, despite all the talk
the Thursday.
change, and invest in building the
about equality of opportunity
capability of our talented workforce.
and celebration of diversity,
In this context, we know that it is
is frankly an embarrassment.
Our conference theme ‘Small Change, Big Difference’ really resonated with participants,
important that we change with you,
That being said, we have been
with keynotes Holly Ransom,
and to that end we have begun
really pleased with the response
Dianne Vella-Brodrick and Phil
to explore enhancements to our
that we have received from the
Ruthven all providing new insights
membership model, our program
Minister for Local Government
and perspectives on some of
offerings, and our advocacy
and from DELWP and Local
the challenges that we face in
approach. In the coming weeks
Government Victoria to our
ensuring that as a sector we
we will be commencing a process
campaign for greater intervention
remain contemporary, relevant
of consultation to seek your views
in order to achieve sustainable
and connected to our people
and input before we implement
change. We now have a number
and our communities.
change. Keep an eye out in our
of new initiatives emerging that
regular email updates for further
together should help to improve
information on how to get involved.
job ready candidate pools,
Advocacy update
reduce bias and discrimination in selection processes, and build
It’s been a busy few months on the
accountability for a measurable
advocacy front as we have worked
shift in the numbers.
closely with Wangaratta, Alpine, Indigo, Murrindindi, Mansfield and
Pride March
The organising committee of volunteers, supported by LGPro staff, did an amazing job and should be congratulated for what your feedback indicates has been our most successful conference yet. There were some outstanding projects and initiatives celebrated
Loddon Councils to develop a joint
I was thrilled to join with colleagues
in our 2017 Awards for Excellence
submission to Local Government
from across the sector at the
– all of which are improving
Victoria for funding for a workforce
2017 Pride March. It was great
quality of life and amenity for local
planning project funding. If funded
to see such a huge turnout of
residents and communities. We
we will see the development of a
Local Government professionals
look forward to celebrating your
model workforce planning template
celebrating the diversity of the
success and profiling your initiatives
that will be trialed in the pilot group
sector, and proudly demonstrating
through future LGPro events and
Councils before being offered
support for LGBTIQ inclusion.
publications over the coming year.
to the rest of the sector.
Finally, I wanted to provide a
REBECCA McKENZIE
Achieving greater gender
personal reflection on our recent
PRESIDENT
equity in the sector is also one
Annual Conference which was a
of our priority platforms. Over
huge success. This year we listened
January and early February we
to your feedback and implemented
have been disappointed to lose
changes to the conference format,
4 | PROFILE AUTUMN 2017
CEO’S MESSAGE
Learnings from the Annual Conference ›
I hope you got a great deal out of the 2017 Annual Conference, I know I did and from the feedback we have received, so did those who attended.
I attended the Emerging Leaders Program presentation and I was filled with admiration for the honesty and intelligence they applied to their project topic ‘Local Government – Faster Better Leaner Stronger’ and the way the group have developed a series of eight brief videos as part of a ‘Why I work for Council’ social media campaign. They didn’t shy away from the areas of performance that the sector needs to improve on; rather they embraced them as opportunities to review how and what the sector does and how it’s communicated.
Taking a positive approach But more than turning a problem into an opportunity, the thing that impressed me most was their commitment and pride in their work and their willingness to take a positive approach to promoting it. These Emerging Leaders weren’t
Making a difference in people’s lives At the dinner on Thursday night, amongst about 600 people celebrating fantastic work, there was one moment that for me crystalised the real ability that the sector has
felt they had to consult Ratepayers Victoria. I encouraged them to look for people and groups who engage with their Council and use its services. It’s people like Bec Paton, a
the lives of the people we serve.
true community representative,
When Bec Paton, a parent who has a daughter with a disability and who worked on a winning project as a member of the Ballarat Disability Advisory Committee
who seeks to achieve important community outcomes that they should be consulting. I’m not sure they know that people like Bec even exist.
and also a volunteer with the
It was great seeing so many of you
organisation, Touched by Olivia
at the Annual Conference and I look
spoke about how gratifying it was
forward to catching up with you
to work with Ballarat Council to
again soon.
create the Victoria Park Inclusive Playspace. It brought into focus that being engaged and local makes these sorts of connections and achievements possible.
Consulting the right people
looking to defend the sector against criticism, nor were they
discussion I had just a couple of
looking for a “don’t give it oxygen”
days before the conference with
approach. Through their Why I
the Essential Services Commission.
work for Council’ campaign they
I always try my best to be both
are promoting real people who do
honest and respectful and in
meaningful work in the sector and
discussion with them about their
who do it with real pride and care.
work on a sector productivity
everything we can to get these
I couldn’t understand why they
to make a significant difference in
It also made me think about a
I believe we should all be doing
factor was costly and unproductive,
DAVID PREISS CEO “I needed a password eight characters long so I picked Snow White and the Seven Dwarfs.” – Nick Helm
President Rebecca McKenzie and CEO David Preiss pictured at the Annual Conference Welcome Event.
review they mentioned their need to consult Ratepayers Victoria.
positive, humanising messages
In addition to airing my view that
out to as many people as possible.
a productivity review to establish if there’s a need for an efficiency
PROFILE AUTUMN 2017 | 5
2017 CONFERENCE
AN OUTSTANDING SUCCESS This year’s Annual Conference was an outstanding success with 745 delegates registering to attend conference sessions and the dinner.
The new format saw the conference start with five specialist workshops and a walking tour on Wednesday afternoon where participants heard from expert speakers on topical issues in Local Government and received tools to help them in their role. Thursday was an action packed day for delegates with three keynote addresses, a presentation by our 2016 Emerging Leaders, four Short Talks, a Sharing the Wisdom session where winners from the 2016 Awards for Excellence discussed their winning projects, and an Are you Paying Attention quiz feature session. The day concluded with the Annual Conference Dinner attended by almost 600 people where the winners of the 2017 LGPro Awards for Excellence were announced.
From left, Rebecca McKenzie (LGPro President), John and Anni McArthur (Principal Sponsors of the Annual Conference) and David Preiss (LGPro CEO).
Conference delegates supported the ‘take a selfie’ promotion with conference sponsors and exhibitors.
6 | PROFILE AUTUMN 2017
The 2017 ELP participants ready for a great year. See their names on P51.
Yarra Council staff, Joanne Murdoch and Rose Barletta with Michelle Cox, LGPro Membership Manager (centre).
Keynote speaker, Holly Ransom. Marianne DiGiallonardo from Maroondah Council asks a question.
Contestants in the ‘Have you been paying attention’ feature session.
Shannon Di Lisio (Borough of Queenscliffe) with David Chapman (LG Hub).
Short Talk presenter, Nasir Sobhani.
Darren Brownscombe (Port Phillip Council) contributed to the 2016 ELP presentation.
Vaughan Williams (Northern Grampians Shire) catches up with a colleague.
Craig Donaldson (Ballarat City Council) chats with a colleague at the pre dinner drinks.
Participants in the Walking Tour on Wednesday afternoon stop for a break. Adam Nulty and Mark Taylor from Aon who were Major Sponsors of the conference pose for a photo.
PROFILE AUTUMN 2017 | 7
2017 CONFERENCE
AN OUTSTANDING SUCCESS Mandy Nicholson performs the Welcome to Country at the conference opening.
Diana McDonald (Horsham Rural City Council) enjoys a drink at the Welcome Event.
The Minister Local Government, Aboriginal Affairs and Industrial Relations, Natalie Hutchins officially opened the conference.
2016 ELP participant Lisa Ippolito (Hume City Council).
LGPro Board Member and CEO of the Rural City of Wangaratta, Brendan McGrath chaired one of the sessions.
Simon McCuskey (Brimbank Council) did a fantastic job compering the Feature Session.
LGPro President Rebecca McKenzie chats with a delegate.
8 |
LGPro Board Member Celia Haddock and Michael Byrne from Maribyrnong Council.
Nathan Costin (YMCA Victoria) talks to delegates about the services they offer.
Cat McDonald (Casey City Council) at one of the Wednesday workshops.
Short Talk presenter, Phil Cleary.
Short Talk presenter, Tania de Jong.
LGPro Board Member Liana Thompson catches up with Sainath Tavate (Baw Baw Shire) at the Welcome Event.
Conference delegates enjoy a relaxing massage from on site Massage.
A large crowd attended the pre dinner drinks.
An delegate shows her appreciation at the Feature Session.
From left, Vicki Amiguet (LGPro) Tony De Fazio and Noelene Duff (Whitehorse Council), Joanne Murdoch (Yarra Council), Railey Orger (Yarra Ranges Council) and Ilias Kostopoulos (Whitehorse Council).
Delegates listen to one of the sessions.
PROFILE AUTUMN 2017 | 9
2017 CONFERENCE
AN OUTSTANDING SUCCESS
Delegates enjoyed socialising at the Welcome Event on a balmy Melbourne evening.
Shivaun Brown from Murrindindi Shire poses a question. Delegate share a laugh at the Feature Session.
Adrian Gasperoni (Hindmarsh Shire Council).
One of the discussion groups in the Sharing the Wisdom session.
Nick Williamson from Fluid Industries presented in one of the Wednesday workshops.
Delegates interact during one of the sessions.
10 |
Kamal Singh from Casey City Council at one of the Wednesday workshops.
Almost 600 people attended the Annual Conference Dinner.
Stephen Wall (Maribyrnong Council CEO) presented in the Sharing the Wisdom session.
Technology played a big part in the conference.
Tony Calderone from McArthur talks to a delegate. The Sharing the Wisdom session encouraged lots of interaction between Councils.
The Short Talk presentations created a lot of interest.
Delegates at one of the sessions.
Mark Leitlinger (Murrindindi Shire).
LGPro Board Member, Sasha Lord.
Michael Kennedy (Russell Kenney) with Dennis Hovenden (Frankston Council CEO).
Keynote speaker, Phil Ruthven.
| 11
PRESIDENT’S MESSAGE
2017 ANNUAL CONFERENCE SPONSORS AND EXHIBITORS LGPro would like to thank the following sponsors for their support of our 2017 Annual Conference. PRINCIPAL SPONSOR
MAJOR SPONSORS
WEDNESDAY WORKSHOP SPONSORS
SHARING THE WISDOM SESSION SPONSOR
THURSDAY MORNING TEA SPONSOR
THURSDAY LUNCH SPONSOR
THURSDAY AFTERNOON TEA SPONSOR
EXHIBITORS
12 | PROFILE AUTUMN 2017
2016 EMERGING LEADERS
The 2016 LGPro Emerging Leaders incredible journey Written by the 2016 Emerging Leaders
›
As part of the 2016 LGPro Emerging Leaders Program, the 23 leaders accepted the challenge of responding to the topic ‘Local Government – Leaner, Stronger, Faster, Better’.
Researching this controversial and
leave a legacy, to provide a practical
and highlight how Councils can
contemporary topic took us on an
resource which supports the sector
collaborate and use technology
amazing 12 month journey where
and embraces collaboration across
to highlight these themes, and
we were privileged to hear from
Councils, beyond the life of the group.
strengthen us as a united sector.
Our presentation at the 2017 LGPro
The videos and social media toolkit
Annual Conference incorporated
have been developed by us and
the group’s learnings and reflections
are available for all Councils to use.
some incredible current and acting CEOs from rural and metropolitan Councils and to brainstorm our ideas with community leaders.
throughout the year, as well as
We want you to use this toolkit
We collated data and reports that
showcasing a series of videos
and join the #WhyIWorkforCouncil
had already been published in this
and a social media toolkit entitled
campaign to celebrate the people
space and had the opportunity to
#WhyIWorkforCouncil.
who make Local Government such
reflect on the waxing and waning of policies and trends in the sector.
In order to be Leaner, Stronger, Faster and Better we felt that
a fantastic sector, to raise awareness of the amazing services that Councils deliver and to encourage
Equally as important as the group
the sector (all 79 Councils across
work was the opportunity for
Victoria) need to unite to create a
personal development; the year
positive Local Government brand,
offered us a journey of discovery
one that embraces digitalisation,
as we learnt who we are (and want
increases the flow of talent through
to be) as leaders.
targeted recruitment and retainment,
Click here to see the 2016 LGPro
and improves collaboration within
Emerging Leaders final report and
and between Councils.
social media toolkit. Scroll down
All of this has allowed us to not only explore how to work together to achieve our main objective (to
Rather than rehash the myriad of
complete our ELP Project), but also
reports which exist on these topics
how we can use this opportunity to
we decided to lead by example
employees to reflect on their own values and motivations and answer the question of “Why I Work for Council” for themselves.
to the bottom of the page and the report and toolkit can be found in the Links & Downloads box.
The 2016 emerging Leaders celebrate the end of the successful year.
PROFILE AUTUMN 2017 | 13
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Recognise Reward and Recognition Performance Management Engagement Surveys
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2017 LGPRO AWARDS FOR EXCELLENCE
Congratulations to the following winners and finalists in the 2017 LGPro Awards for Excellence which were presented at the Annual Conference Dinner on Thursday 23 February.
INNOVATIVE MANAGEMENT INITIATIVE Brimbank City Council, Electronic Planning Application Process
HIGH COMMENDATIONS • Northern Grampians Shire Council, Activity Based Working • Whitehorse City Council, Employee Flexibility Project
The winning Brimbank team of Kristen Gilbert, James Bruscella, Stuart Menzie and Justine Resta with award sponsors Bronson Justus from JLT and David Chester from Zurich in the back row.
SERVICE DELIVERY INITIATIVE Surf Coast Shire Council, The Fire Game
FINALISTS • Casey City Council, Digital Casey • Knox City Council, Immerse • Maroondah City Council, Active & Healthy Ageing Initiative – IT Clinic
Front row from left Virginia Morris and Sally Sneddon from Surf Coast Shire Council. Back row, from left, Bronson Justus (JLT), Keith Baillie (Surf Coast) and David Chester (Zurich).
SPECIAL PROJECTS INITIATIVE
HIGH COMMENDATION
Moorabool Shire Council, CASIMO (Community and Social Infrastructure Model) and Community Infrastructure Framework
• Kingston City Council, Residential Aged Care Reform
FINALISTS • Brimbank City Council, Business Transformation #CommunityFirst • Greater Shepparton City Council, GreaterSheppUpdate
Front row from Moorabool Shire, Joe Morgan-Payler, Justin Horne and Raeph Cumming. Back row, from left, Bronson Justus (JLT), Robert Croxford (Moorabool CEO) and David Chester (Zurich).
COMMUNITY PARTNERSHIPS INITIATIVE Knox City Council, Gardens for Wildlife
HIGH COMMENDATION • Surf Coast Shire Council, Spring Creek Community Panel
FINALISTS • • • •
16
Front row representing Knox Council, Irene Kelly, Nadine Gaskell and Yvonne Cardinia Shire Council, Bless Collective Food Van Allred. Back row, from left, Bronson Justus (JLT), David Yeouart (Knox Council) Corangamite Shire Council, Retail Area Facade Improvement Program and David Chester (Zurich). Knox City Council, Knox Midnight Basketball Program Maroondah City Council, MABELS Project (Mothers and Babies Engaging and Living Safely)
COMMUNITY ASSETS & INFRASTRUCTURE INITIATIVE $1.5 MILLION & UNDER Ballarat City Council, Victoria Park Inclusive Playspace
HIGH COMMENDATION • Maribyrnong City Council, Revitalisation of Maidstone Tennis Courts & Heritage Pavilion The winning team from Ballarat City Council with the award sponsors Bronson Justus from JLT and David Chester from Zurich.
FINALISTS • Ararat Rural City Council, Pomonal Hall Renewal Project • Kingston City Council, Mordialloc Preschool • Moreland City Council, Redevelopment of Bush Reserve • Moyne Shire Council, Mailors Flat Community Hub
COMMUNITY ASSETS & INFRASTRUCTURE INITIATIVE OVER $1.5 MILLION Latrobe City Council, Moe Rail Precinct Revitalisation Project – Stage 1
From left, Bronson Justus (JLT), Luke McGrath, Gary Van Driel, Geoff Derham, Steven Piasente from LaTrobe City Council and David Chester (Zurich).
HIGH COMMENDATION • Swan Hill Rural City Council, Heartbeat of the Murray
SUSTAINABILITY INITIATIVE
HIGH COMMENDATIONS
Cities of Banyule, Moreland, Port Phillip, Stonnington, Whitehorse and Yarra, The ESD Policy – Planning Reform for a Sustainable Future
Representatives from the winning Councils of Banyule, Moreland, Port Phillip, Stonnington, Whitehorse and Yarra with the award sponsors Bronson Justus (JLT) and David Chester (Zurich).
• Manningham City Council, Zero Additional Maintenance Water Sensitive Urban Design
DIVERSITY & INCLUSION Yarra City Council, Working with Pride From left, Bronson Justus (JLT), Maryanne Clarke and Cameron Gray (Yarra City Council) and David Chester (Zurich).
FINALISTS • Wyndham City Council, RACE • Yarra Ranges Council, Yarra Glen People’s Panel • Yarra City Council, Yarra’s Gender Equity Strategy
YOUNG ACHIEVER Hayley Rowe, Glenelg Shire Council
HIGH COMMENDATION • Stephanie Ristevska, Maribyrnong City Council
FINALISTS
(listed in alphabetical order by Council)
2017 Young Achiever, Hayley Rowe from Glenelg Shire Council with award sponsors Bronson Justus (JLT) and David Chester (Zurich).
THE 2017 LGPRO AWARDS FOR EXCELLENCE ARE PROUDLY SPONSORED BY:
• Megan Gill, Cardinia Shire Council • Jason Amos, Mount Alexander Shire Council • Trenton Fithall, Northern Grampians Shire Council
Awards for Excellence publication sponsor
17
2017 LGPRO AWARDS FOR EXCELLENCE
INNOVATIVE MANAGEMENT INITIATIVE
Brimbank City Council, Electronic Planning Application Process Brimbank City Council’s electronic planning application process began with a simple conversation between a Council director and her 25 year-old son who had received a parking ticket which he couldn’t believe he couldn’t pay online. But it got the Director thinking… has Local Government missed something here? After all her son was the customer and he should be able to transact with the Council anywhere, anytime on any device. People buy and pay online from their smart phones all the time so why not for Council services? So the ‘Business Transformation Project #CommunityFirst’ was born. It consists of multiple projects which interlink and work towards the ultimate goal of bringing services online and making the customer interaction experience quick and easy. This included a new mobile responsive website, online payments with online transactions and forms establishing a single view of a customer, and a digitisation program. An outcome of the above projects was what is believed to be a Local Government first – being able to provide the planning permit application process as completely digital from end to end inclusive of: •
•
•
The customer submitting their application including all required documents and online payment The entire workflow of the application process including internal and external referrals, advertising, delegate reports, generating invoices within the department via the accounts receivable system for additional costs and customers subsequently being able to pay them online Marking up of the endorsed plans and the issuing of the permit
18 | PROFILE AUTUMN 2017
The Business Transformation team set out to deliver the planning process online and provide an improved customer experience. As the digitisation program ran parallel to the website work stream, the Council was able to achieve a significant transformation of the internal processes which resulted in the planning department’s planning permit process changing from being 100% paper-based to 100% digital in the space of just 18 months. Since a ‘soft launch’ of the new process in July 2016, hundreds of applications and payments have been generated and paid on the website all without a significant marketing campaign. Builders and developers have praised the Council for the easy to use online application process. Feedback from these applicants includes saving hundreds of dollars in printing costs and time where they previously had to go into the office to apply and pay. Other benefits have included up-skilling of staff to more value-added activities using new technologies and the removal of activities like folding plans, creating paper files and physically moving those files through the process.
The ‘time creation’ provided through the initiative has allowed for a greater customer focus when processing applications. Additionally, the new system has been rolled out to other Council departments to enable digital activities. This truly community focused project has delivered many benefits including cost and time savings for both the organisation and the applicants, development opportunities for staff members, and sharing the lessons learnt with other Councils.
HIGH COMMENDATION Northern Grampians Shire Council, Activity Based Working In 2015, Northern Grampians Shire Council flagged Activity Based Working (ABW) as a way of allowing staff to access a corporate network and data from anywhere, at any time, using any device. The concept was almost unheard of in small rural Councils and took a significant amount of planning and consultation to implement. Despite a short timeframe, limited budget and initial resistance from staff, the organisation thought outside the box and has managed to create a working environment that is both collaborative and productive. The decision to take away individual desks and replace them with shared spaces means staff now arrive at work each day and have a choice of different stations to work from. They have the freedom to move to any of these spaces (silent rooms, focus rooms and collaboration areas) depending on their needs and changing work requirements.
the spaces, while under-desk storage has been replaced with secure personal lockers for staff to store their belongings and confidential documents. The ultimate goal is to encourage a paperless environment and utilise digital mediums wherever possible. Technology enables documents to be read and shared without hard copy production, minimising clutter in the workplace, improving efficiency and minimising costs. Northern Grampians CEO Michael Bailey said the benefits of ABW had expanded beyond the four walls of the organisation and were positively impacting on the local community. “Internally, our organisational culture has changed. Staff have instant access to information from anywhere and they are empowered to work autonomously. They are sharing ideas and collaborating on projects and they have a better understanding of one another’s roles,” he said.
A mixture of sitting and standing desks, lounges and benches have been introduced into each of
Whitehorse City Council, Employee Flexibility Project Whitehorse City Council embarked on a major change project to implement a fair, equitable and sustainable framework for flexible work options for its employees. A cross functional working group developed the framework, oversaw a pilot project and then championed the roll out of the framework to the entire organisation. Evaluation of the project has seen improved engagement and satisfaction with flexibility offerings for employees and a reduction in turnover in the organisation which delivers cost savings and better customer service to the Whitehorse community from engaged and satisfied employees. Council sought to develop a fair and equitable means of addressing flexibility issues within the organisation and to establish a transparent process that provided consistent rules and expectations for all flexibility options for staff at Whitehorse. The cross representational change process delivered a structured framework for application and consideration of flexible work requests.
In addition it empowered people managers to clarify request details and apply fair decision making to ensure that the identified flexibility principles, including individual and organisational needs were met. The size of the organisation and varied nature of work and locations meant that different solutions to consultative mechanisms and team issues and options were explored and applied. The project was piloted in a number of work groups which enabled issues to be identified, considered and resolved before it was rolled out to the rest of the organisation. The project reflects best practice Human Resources leadership. It has enhanced employee understanding of the accountabilities of management and how employee flexibility can impact on Council’s overall objectives and customer service. It has also allowed people managers to gain a greater understanding into factors that motivate employees and enhance employee satisfaction.
PROFILE AUTUMN 2017 | 19
2017 LGPRO AWARDS FOR EXCELLENCE
SERVICE DELIVERY INITIATIVE
Surf Coast Shire Council, The Fire Game The Fire Game is an innovative and educational board game designed as a tool for residents and visitors in high fire risk areas to test and develop their bushfire survival skills. Created by Surf Coast Shire Council’s Resilient Communities Program, the game seeks to enhance community engagement and awareness of bushfire risk in the municipality which is one of the most fire prone areas in Australia. The board game was developed in collaboration with local emergency service agencies and community stakeholders including the Country Fire Authority, Department of Environment, Land, Water and Planning, Victoria Police and local grade 5/6 students. Players move their way around the board, which geographically reflects the Surf Coast Shire, aiming to answer questions in four different categories: before a fire, during a fire, after a fire and fire knowledge. The game has a range of question types, including multiple-choice, true or false, scenario responses, picture cards and activity cards. It also includes a stack of chance cards that outline a variety of likely positive and negative scenarios that either reward or penalise players. Incorporating key safety messages, a wide range of emergency scenarios and locally relevant information, the game enables people to explore the complexity of fire emergencies in a fun, engaging and non-threatening way. Integrating the scenario concept into a board game format facilitates greater application in different contexts, making it easier to engage a wider range of people. Game play allows people to put their preparedness knowledge to the test through all phases of an emergency
20 | PROFILE AUTUMN 2017
(before, during and after) and build their understanding of the required elements of a good fire plan.
is a means to interact with the thousands of tourists who visit the area over the summer period.
The Fire Game was introduced to the community at a range of events. At each event the buzz and energy in the room was fantastic, with the game sparking enthusiastic conversations. At the end of each session participants were asked: Did you learn something valuable? and Are you going to take action as a result? Both questions received a positive response of more than 95%.
The ground-breaking game has sparked interest from high risk municipalities across the state and from NSW and Tasmania.
The Fire Game embodies the themes of the Council’s Resilient Communities Program -AWARE : PREPARED : CONNECTED! It is the culmination of years of working together with local emergency service agencies and key community stakeholders to develop a program that responds to the extreme bushfire risk faced by Surf Coast Shire townships. It has become a core part of Council’s service delivery of community engagement for fire awareness. Its innovative approach appeals to both permanent and non permanent residents and its adaptability
FINALISTS Casey City Council, Digital Casey Digital Casey is a unique project which brings together a team of specialists to dramatically and rapidly transform the City of Casey’s services to a digital format. Using agile and humancentred design methods, Digital Casey has already transformed three high volume Council services making the process easier for users and resulting in cost savings for Council. When the Digital Casey team came together in April 2016 they were charged with redesigning 14 of Council’s highest volume transactions. Digital Casey completely transformed the Disabled Parking Permit application process, reducing it
from 11 steps to six. The Council collaborated with large and small volume builders to design the Asset Protection Permit process which would be easy to use, fast to complete and would not create any additional workload for builders. It has reduced the time it takes for Council staff to input details from 15 to five minutes. The Pet Registration process has been digitised and now has four steps for customers applying online as opposed to 19 steps it used to take. The entire process is also now managed by one Council department rather than three departments, creating savings of approximately 80% to customers.
Knox City Council, Immerse Immerse is an annual program in Knox providing 30 exhibitions in 30 venues for 30 days from mid November to December. The objective is to make available high-quality contemporary art to the community in familiar yet unexpected places. Immerse engages and promotes local artists, community centres and business, encourages art sector development and raises the profile of visual arts in Knox. It also fosters partnerships and networks between artists, organisations, community centres, local businesses and Council. Knox Council does not possess a dedicated facility for exhibiting visual art so supporting and promoting local artists and the visual arts in general presents a significant challenge.
In addition, many cafes and community centres had expressed a desire to exhibit artwork within their premises. The Immerse exhibition program was designed to bring those two interests together, to create temporary exhibition spaces within the city to celebrate the arts by utilising a variety of available public and private spaces. More than 100 applications were received, two thirds from local artists. The exhibition raised the profile of the visual arts in Knox, reaching a large number of people, including many of whom had not previously engaged with the arts. It has generated substantial interest and importantly has created new networks, collaborations and partnerships between artists, business and community.
Maroondah City Council, Active and Healthy Ageing Initiative – IT Clinic This successful IT clinic started following a pilot project called Room 105 which provided free one-to-one intergenerational IT training and support to the older people in the Maroondah community in a secondary school environment. The project assisted with IT needs and also helped participants to gain more confidence with their mobile devices and various online functions. It addressed the needs of both the community and the school within existing budgets and resources. For Ringwood Secondary College it satisfied the Year 9 InterGreat curriculum finding a project where the students were able to make a difference to the community as their central theme.
For Council it responded to a need identified in community consultation during the Active & Healthy Ageing Initiative where elderly people said they wanted affordable IT training in the local area. The pilot project generated around 80 individual student consultations during four sessions over a four week period. It was so successful that it led to the ongoing monthly, free community service now known as the IT (Intergenerational Training) Clinic at Ringwood Secondary College. The project is meeting a real need of the ageing population in Maroondah and has allowed the school to adhere to Victorian curriculum needs.
PROFILE AUTUMN 2017 | 21
ADVOCACY
Promoting gender equity in the sector ›
As the peak membership body for people working in Local Government, LGPro is proud to have taken a lead role in promoting gender equity within the sector.
While the organisation has always aimed to have gender balance on the LGPro Board and in key leadership programs, there was a deep concern at the disproportionate representation of women achieving senior roles in the sector. LGPro President Rebecca McKenzie had been discussing her concerns with the Minister for Local Government, senior government executives and other female CEOs and LGPro Board members. “We knew there was a wide level of empathy for the issue, but no-one knew where to start with different solutions,” she said. So LGPro decided to take the lead using comprehensive information and data gathered from Victoria’s 79 Councils as the basis of a report titled “Addressing Representation of Women at CEO Level in Local Government”. The report was presented to the Minister for Local Government, Natalie Hutchins
by female Board Members on International Women’s Day on 8 March 2016.
Ministerial Women’s Roundtable In response to the report, the Minister announced in June last year that she was forming a Local Government Ministerial Women’s Roundtable to focus on practical changes to lift the number of women in senior roles in the sector. Its membership includes every female Council CEO, and representatives from the three peak bodies. The Roundtable will meet twice a year and the first meeting was held in October last year. Ms McKenzie is confident that the Roundtable will help to provide a collective view to address the challenge of increasing the level of diversity at executive, and particularly CEO, levels for the sector, and the value that women, as well as men, can bring to these roles.
She hopes it will achieve a commitment to some systemic changes that will drive a sustainable shift in the numbers, and that shared accountability for change is addressed.
New initiatives A number of initiatives are being worked on following the first Roundtable, and by the Gender Equity in Local Government Working Group that has representation from DELWP, Local Government Victoria, and male and female CEOs. These include a gender equity toolkit for Councillors undertaking recruitment, consideration of employment targets as part of the Local Government Act review, and trialing a gender equity ‘listen and learn’ program in four Councils. LGPro is also exploring initiatives to help increase the pool of job-ready female candidates, including the introduction of a sector secondment program that would enable potential
LGPro female Board members presenting the “Addressing Representation of Women at CEO Level in Local Government” report to the Minister for Local Government, Natalie Hutchins in March last year.
22 | PROFILE AUTUMN 2017
candidates to develop greater confidence in the transferability of their leadership skills and knowledge while building overall sector capability. Ms McKenzie says LGPro is well positioned to contribute to this agenda not just through advocacy, but also through providing professional development and leadership programs, by working with CEOs in the sector, and by celebrating when progress is made and raising the profile of those who are successful role models through our publications.
Why there are not more women in senior roles? She says LGPro research indicated there were a range of reasons there are not more females in senior roles in the sector. The biggest is the crisis of confidence that women often experience when assessing their readiness for taking on the next level roles. “Women will only apply when they feel they are able to do 95% plus of a role, whereas men are more willing to take a chance and learn on the job. There are also a number of basic job design factors that make CEO roles less attractive to women. Sometimes unsociable working hours, managing Councillor behaviour, and the perception that you need to relocate outside of metropolitan Melbourne or incur significant commute times, are all things that women have cited,” she said. As one of only 12 female CEOs she says she hasn’t experienced overt bias. “However I do believe I have probably experienced unconscious bias, and for all I know I’ve exercised it as well. It’s sometimes a little amusing introducing myself to people, and when they ask what role I do at Council I explain that I am the CEO. Their eyebrows raise, quickly followed by the words ‘oh…really? That’s a big job!’ I do sometimes wonder if I’d get the same reaction if I was a 47 year old man,” she said with a laugh.
Female Board executive A FIRST FOR LGPRO
For the first time in the history of LGPro we have an all female Board executive comprising Rebecca McKenzie (President), Robyn Mansfield (Vice President), Celia Haddock (Treasurer) and Sasha Lord (Secretary). Rebecca said she is proud to lead LGPro’s first all female executive who were elected by their Board colleagues late last year and are all well qualified for their roles. “Eight of the 11 current Board members are female and this high level of female representation on the Board is another first for LGPro,” Rebecca said. “LGPro is playing a leading role advocating for gender equity within the Local Government
sector so it is important that we promote this within our own organisation.” With the LGPro Board elections scheduled at the end of this year Rebecca encouraged people working in the sector to consider standing to represent the interests of officers in Local Government. Here is what our executive Board members had to say:
Rebecca McKenzie: I think it’s great that we have a
strong and capable Board and executive that is representative of the sector’s diversity, and that we’re putting our money where our mouth is – but this isn’t just a gender issue for me. We have talented men on the Board as well, and we work well together as a team. I must admit that Board related gender rarely gets raised around the Board table. We’re all there volunteering our time to do our best for the sector and that’s our focus.
Robyn Mansfield: The appointment of an all-female
executive to the LGPro Board demonstrates the strength of women leadership in the Local Government sector, providing encouragement to young women entering the sector to strive for leadership positions, and sending a message that it’s time for change at senior levels. LGPro has shown continued commitment to gender equity and it is our hope that we will see a gender balance in CEO and executive Local Government roles in the near future.
Celia Haddock: It is a great privilege to serve on the LGPro Board
and executive and to represent more than 50,000 officers working for their local communities across Victoria every day. The Board works hard to promote and support the development of all leaders, including the development of our Future Ready program to promote more women leaders. We are keen to see the sector continue to move forward towards greater gender equity in the leadership of Councils and this is reflected in the membership of the elected Board and executive.
Sasha Lord: I’m extremely proud to be part of an all-female
executive team. There are plenty of reasons to improve women’s representation on boards, among them, diversity. Having the LGPro Board vote in an all-female executive team sends a clear message from LGPro about our position on the future of women in leadership roles within the sector.
PROFILE AUTUMN 2017 | 23
ADVOCACY UPDATE
Workforce planning for the future ›
LGPro is supporting the Rural City of Wangaratta in seeking $75,000 in State Government funding on behalf of six Victorian rural Councils – Wangaratta, Alpine, Indigo, Murrindindi, Mansfield and Loddon – to develop and implement a framework and template for Workforce Planning (WFP).
The application for funding was
an increasingly complex and
of tomorrow, a project LGPro
submitted in February through
demanding environment,” she said.
undertook with PwC to promote
Local Government Victoria’s FAST Program. If successful it will enable the six Councils to establish a workforce planning framework that takes account of the needs of the individual Councils, as well as the regional needs. It will also facilitate
The WFP submission seeks to deliver a complete approach from initiation to implementation for the group of six Councils. It was developed by HR practitioners with support and input from CEOs.
greater collaboration and the
“While rural and regional Councils
sharing of services and resources
will gain most benefit if this funding
between the Councils.
submission is successful, we believe
LGPro President, Rebecca McKenzie said that WFP had been identified in LGPro’s Future Ready report as a priority for the sector. “We believe that WFP is a critical area
that there is significant benefit to all Councils and it is our intention to offer the model to the entire sector once the development and trial phase is complete,” Ms McKenzie said.
requiring reform if the Local
WFP was one of the key activities/
Government sector is to deliver
priority projects identified in
positive community outcomes in
Future Ready: a roadmap for the Local Government workforce
the need for professionals in the sector to drive necessary reform. This project was directly funded and supported by more than 70 Victoria Councils. Ms McKenzie said WFP is an area of operation that is of shared interest for Local and State Government and its effective deployment will support the long term sustainability of the sector. It is understood that the Government is considering mandating workforce planning as part of the current Local Government Act review. LGPro will keep our members informed about the progress of this submission.
PROFILE AUTUMN 2017 | 25
Achieving social media
success with less
The 2017 LGPro Social Media Conference on Wednesday 10 May aims to provide people working in Local Government with the tools to achieve success with less. The one day conference, being held at Rydges Melbourne,186 Exhibition Street, Melbourne, will show how innovative and effective social media practices can bridge the communications gap between Councils and their communities without blowing the budget. It targets everyone working in the digital media space in Councils including the areas of communications, PR and community engagement. The program includes a keynote speaker, concurrent workshops, lightning talks, an on the couch session and networking over drinks and canapes.
Conference theme: Social Success with Less – Reaching your community regardless of resources
Keynote Speaker:
Jules Lund
Jules Lund, TRIBE, Founder, TV and Radio Host After 15 years hosting some of the biggest TV and radio shows in the country, Jules Lund has changed direction to become Australia’s leading authority on Influencer Marketing. Jules launched his tech company, TRIBE in November 2015 which is a digital marketplace that connects social media content creators with leading brands to transform word of mouth recommendations. At this year’s conference Jules will talk about Citizen Marketing and what an explosive trend it will be in 2017. He will share his prediction on why tech has finally allowed User Generated Content to take flight and why even the photos in your camera roll are worth far more than you think. For further information about TRIBE go to www.tribegroup.co To connect with Jules: LinkedIn: https://www.linkedin.com/ in/juleslund Twitter: https://twitter.com/JulesLund Instagram: www.instagram.com/juleslund
26 | PROFILE AUTUMN 2017
Join the convers ation #LGProSM 17 The 2017 LGPro Social Media Conference is proudly sponsored by:
Concurrent Sessions: Doing more with less, demystifying content – presented by Damien “Will” Willoughby, Shepparton City Council This session will empower participants to produce content that works for social media. Will is keen to share the tricks, tips and tactics that has seen Greater Shepparton organically increase its Facebook community by 400% in two years, while increasing web traffic seven- fold.
Connect with captions –
Engaging with a hard to reach audience – presented by Mark Bayly, Victoria Police and Simon Osborne Yarra City Council This session will highlight how two very difference organisations are connecting with hard to reach audiences through various social media platforms, what has worked particularly well, the challenges encountered, how they have been covercome and how it’s all being resourced without access to a huge budget.
presented by Steve Fuery, Bass Coast Shire Council
Managing Social Media Storms –
Have you ever watched a captioned video on a device somewhere noisy, like a bus, train, crowd or a footy match? Adding closed captions to your videos means everyone can enjoy them. This session looks at efficiently creating great captions to post to YouTube, Facebook and Vimeo. And they get a tick for accessibility too.
presented by Angie Pantazi, Maroondah City Council
Lightning Talks:
On the Couch session:
This year there will be two separate Lightning Talks sessions where Councils will outline how they are creating meaningful social media content that has the ability to reach the right audience without necessarily having to rely of too many resources to achieve this. Based on the model that was adopted at last year’s conference, speakers will be given six minutes each to present on their innovative initiatives highlighting how they have benefited both their Council and the communities they service. There will be time for questions at the end of each presentation.
This session will be led by the conference facilitator, Dan Hogan, Customer Engagement Manager at Melton City Council. Delegates will participate in an informal conversation with a panel of speakers around what it is that customers value most and what it means to exceed customer expectations.
A case study session focusing on real examples of how Maroondah City Council’s Communications & Marketing team has dealt with various social media storms in an environment of high risk aversion and discomfort with social media.
Registrations for the 2017 Social Media Conference will open towards the end of March. For further information visit 2017 LGPro Social Media Conference.
Supporting the LGBTIQ community More than 35 people brandishing rainbow jackets, t-shirts, banners and flags joined LGPro and the VLGA as they marched with Darebin, Banyule, Moreland, Maroondah and Yarra City Councils to support the LGBTIQ community in the 2017 Pride March. This was the third year LGPro had organised Local Government officers and their friends and families to participate in the march under the Celebrating ALL people working in Local Government banner, and the number of marchers has increased each year. LGPro strongly advocates for diversity and inclusiveness in the workplace and actively encourages people working in the sector to lead by example and support each other. All involved agreed the 2107 Pride March was an amazing experience and two participants share their thoughts below: Kelisha Nikitas, Team Leader Community Inclusion at Whittlesea City Council has been attending the Pride March for more than 15 years, but usually as a spectator. She said the opportunity to march with her colleagues this year was something she couldn’t miss. Pride means a lot to Kelisha. “Pride in feeling that everyone is accepted for who they are. Pride in showing the world that the Melbourne LGBTIQ community is vibrant, loving and resilient. Pride that so many diverse people can come together to show unity,” she said. “Local Government should support events such as this as it is our role to advocate, support and work alongside all of our community members especially when it comes to advocating for people’s human rights. We also have a role in setting the scene… assisting in building a culture of acceptance, not just tolerance,” she said.
Alex Francis, Place Making Officer – City Futures at Glen Eira City Council decided to participate in the march following the formation of a LGBTIQ staff representative group at his Council. He believes it is important to ensure that LGBTIQ Local Government staff are represented and to create an awareness of diversity and to give all people working in the sector the right to be their authentic selves. “Diversity in our workforce and community must be recognised and supported and events such as the Pride March visibly shows that support,” he said. If you would like to join LGPro’s Rainbow Network, email sig@lgpro.com
LEADERS IN LOCAL GOVERNEMNT
A new breed of Local Government CEOs › Rebecca McKenzie regards herself as part of a ‘new breed’ of Local Government Chief Executive Officers who have broken the mould of people’s stereotype vision of the traditional Council CEO.
However, the Glen Eira City Council
my career has ended up – I have
but you need to be able to read
CEO and President of LGPro is quick
no regrets.”
the situation, understand the political
to point out that this by no means says that the previous model of CEO wasn’t effective. Rebecca simply believes there is now an openness on the part of some Councils to
Rebecca says she has been lucky to have some great CEOs and Directors
Rebecca says the sector has an
and encouraged her.
excellent foundation of strong
“I’ve also had both formal and
management and strategic thinking
informal mentoring relationships.
skills are as important, if not more
I found these particularly helpful
important, than the technical skills
when I made the transition to CEO
of being an engineer, accountant
as it’s one of those jobs that you
or town planner.
never really know what you’re in
role having been at Glen Eira since February 2016. Prior to that she was CEO at Mitchell Shire for three and a half years. Her other Local Government role in Australia was Director Corporate Services at Yarra Ranges Council. Starting out in human resource management, Rebecca never dreamt that she would end up as a CEO in Local Government dealing with everything from designing new suburbs and activity centres, managing Councillor relations,
way to navigate it.”
along the way who have supported
recognise that leadership, relationship
She is currently in her second CEO
context, and work out the best
for until you’re in the middle of it.
Attributes of a great leader
managers and she is seeing more and more amazing leaders emerging from that cohort as the sector changes and recognises the need to be more agile, more empowering and more connected to our communities. She joined the LGPro Board in 2012 and took over as President in December last year. “I am really
To be a great leader Rebecca
committed to the work that we are
believes you must be authentic as
doing at LGPro. I feel strongly that
people need to connect with you to
Local Government should have
be able to believe in you and your
strong and effective peak bodies,
vision. They need to trust you and
and that leaders should step up and
will only do this if they feel that
give something back to the sector.
you are authentic. Similarly empathy is another important trait as good leaders need to be able to see things from others’ perspectives – this goes for residents, Councillors and staff.
Challenges facing the sector As far as challenges facing the sector now and in the future she says…. where do I start? “Financial and long term sector sustainability, managing the impact of growth in a way
supporting fire affected communities,
Tenacity is vital; if you believe in
that is future focused yet protects
or handling a $150 million budget.
something you have to have the
amenity and quality of life, helping
courage to see it through and to
the community to understand the
Taking opportunities
push through the barriers in order to
Local Government value proposition,
As opportunities emerged in her
achieve it. “In this job you need to have
ensuring that State and Federal
career Rebecca made sure she
the skin of a rhino at times,” she joked.
Governments consult well with us
took them which led to her working in Local Government in the UK, at a university in Ireland and in State Government in Queensland. No matter the role, she says she has always worked hard, and put effort
Rebecca believes great leaders need to be strategic to be able to see beyond today and create a compelling vision for the future that people can understand and buy into.
into managing relationships and
And finally, in Local Government
her reputation. “My only plan was
you also need to be politically astute.
to achieve the best that I could,
“You don’t need to be politically
in a job that I enjoy. I love where
aligned, in fact it’s better if you’re not,
28 | PROFILE AUTUMN 2017
on things that will impact us, and being sufficiently organisationally agile to respond to the new world order of disruptive technologies and increasing expectations,” she said “I think we need leadership that is equally agile and clear, transparent governance, and a preparedness to explore and try new things.”
My Council Services Council to Community Community to Council
•
•
Waste
o�o
I
Get active
Centres
Contact Council
Contact Us:
1300 760 011
PROFILE AUTUMN 2017 | 29
LOOKING FOR SOME WAYS TO SPREAD THE WORD OR GET THE COMMUNITY INVOLVED, BUT UNSURE WHERE TO START? ASK OUR SOCIAL MEDIA EXPERTS HOW WE CAN ASSIST YOU IN ENGAGING WITH YOUR LOCAL COMMUNITY
ADVOCACY UPDATE
Protecting Council officers ›
LGPro is very disappointed that the campaign calling for more protection for authorised Council officers carrying out their duties has not been supported by the Victorian Attorney General, Martin Pakula.
In a letter to LGPro, Mr Pakula said
calling for the same sentences to
impacts and costs imposed on
the intent of reforms imposing
apply to offenders who assault
their colleagues and employer.
statutory minimum sentences
Council officers to those that apply
for offences involving attacks on
to emergency workers. Concerns
emergency workers and custodial
have also been raised in meetings
officers was to confer greater
between LGPro and the Minister
protection on those who the
for Local Government.
community relies on to respond
“It is sad but true that our officers working in the areas of domestic animal control, parking, food regulation enforcement, public health and wellbeing, planning
The lack of legislative protection
and environment enforcement
for Council workers was also
and regulation, tobacco control,
highlighted in LGPro’s December
building regulation and local laws
The categories of officers that have
2015 submission to the Local
are frequently subject to abuse and
been included in the legislation are
Government Act review. Part of
sometimes assault while carrying
very specific, and the Government
our submission called for “the
out legitimate duties, including
does not have plans to extend these
introduction of a specific offence
enforcement of State legislation,”
statutory minimum provisions, the
provision(s) within the new Local
she said.
letter said.
Government Act that applies to
to emergencies and to directly manage Victoria’s prisoners.
LGPro President, Rebecca McKenzie said the Attorney General’s response was “extremely disappointing and somewhat surprising” due to the increasing number of assaults being reported on Council officers simply carrying out their jobs. LGPro wrote to both the Sentencing Advisory Council and the Minister for Local Government expressing concerns about the increase in the number of Council officers being assaulted in the line of duty and
causing serious injury or the death of a Council appointed authorised officer mirroring the current offences to which section 10AA of the Sentencing Act applies using the definition of ‘serious injury’ within section 15 the Crimes Act.”
“We believe that when a person assaults a Local Government authorised officer while in the execution of their duties, they should be subject to the same mandatory sentencing arrangements as those people who assault police, emergency workers, hospital
Ms McKenzie said the current
staff and fire fighters and we will
sentences handed out to
continue to campaign to protect
perpetrators of these assaults
them,” she said.
on authorised Council officers is inadequate and does not take into account the trauma caused to the individual and their family and the
LGPro will continue to lobby the Minister for Local Government and Attorney General on this issue.
Program for outdoor workers
›
LGPro’s Ignite program has assisted hundreds of new supervisors, team leaders and coordinators to develop leadership and management skills.
This successful program has
update their leadership skills or
examples participants can take back
now been tailored specifically
are interested in moving into a
and use in their workplace setting.
for outdoor workers and will be
supervisory role in the future.
Session dates are: Wednesday
offered for the first time in May.
The content and case studies have
3 May, Thursday 15 June, Thursday 20 July and Tuesday 22 August.
It is designed for outdoor workers
been adapted to ensure it is relevant
who are new or who have limited
to outdoor workers and the duties
For further information on the
experience in a supervisory role,
they perform.
program content and to register
have no previous formal leadership training and want to extend and
The program will be held over four, full day sessions and will include
visit Ignite for Outdoor Workers or call (03) 9268 6400.
PROFILE AUTUMN 2017 | 31
CORPORATE PARTNERS DIRECTORY 2017
2017 LGPro Corporate Partners Directory CORPORATE PARTNERS McArthur Aon Risk Services Australia Aten Systems Australian Institute of Management Australia Post Australian Receivables Limited Bang the Table CAMMS CIE Legal Clear Horizon Consulting Community Chef Council Jobs CT Management Group Cube Group Customer Service Benchmarking Australia Davidson Group Deakin eAwards Fifth Ocean Technologies fmconsult Holland Thomas & Associates Horner Recruitment HR Legal HWL Ebsworth Lawyers .id (the population experts) Infor Insight SRC iPlatinum Jardine Lloyd Thompson Jo Fisher Executive JWS Research Kernow Environmental Services Lingford Consulting Services LMH Consulting/Outside the Square Local Government Software Solutions Maddocks Lawyers Market Solutions MAV Insurance, Liability Mutual Insurance McArthur Mecwacare Morrison Low Consultants MSC Corporation Australia National Australia Bank Nepean Industry Edge Training One Tree Community Services Onsite Massage Oracle Customer Management Solutions Our Say Page Seager Lawyers Procura Software Procurement Australia Productivity Matters Promapp Solutions QSR International Russell Kennedy Lawyers Salesforce SDS Group Skills Training Australia Symphony 3 Task Exchange The Management Edge Urban Maintenance Systems Victorian Chamber of Commerce and Industry VicTrack Vision Super Votar Partners Warner Group Well Done International Your Future Options Zurich Financial Services Australia
32 | PROFILE AUTUMN 2017
LGPro is grateful for the support it receives from its Corporate Partners. The following pages contain advertisements submitted by our financial 2017 Corporate Partners. Please take a moment to learn about the many services, programs and products these organisations offer to the Local Government sector.
Local Government solutions built on 45+ years specialist experience and insight • Permanent, Temporary and Contract Recruitment • Executive Search • HR Consulting – Performance Management – Employee Engagement – Remuneration Services – Leadership Development – Organisational Development
Contact: t: (03) 9828 6565 w: mcarthur.com.au
2017 LGPro Annual Conference Principal Sponsor Note: All financial 2017/2017 LGPro Corporate Partners were invited to participate in this directory. Not all of our Corporate Partners took up the opportunity.
CORPORATE PARTNERS DIRECTORY 2017
Insurance, risk management & human capital solutions
Innovation
to enable smarter citizen services
Tailored to Council’s unique risk profile
Contact:
Paul Crapper
National Head of Local Government t 03 9211 3313 e paul.crapper@aon.com
Smarter community engagement Responsive information management Digitising asset works management
P 02 8197 7012 E info@atensystems.com COM0341E 1116
W www.atensystems.com
Did you know? 50%
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To discuss how we may be able to offer you a better solution for your collection or legal requirements please contact Nikki Dennis, Sales Director, on 0437 652 562 or nikkidennis@arlcollect.com.au.
www.cammsgroup.com Project Management | Risk Management | Strategy | People Performance | Budgeting | Powerful Data
PROFILE AUTUMN 2017 | 33
CORPORATE PARTNERS DIRECTORY 2017
Continuing to Support Local Government Commercial Law Litigation and Claims Management Risk Management Occupational Health & Safety Management Procurement and Contract Legal Services Building and Construction Legal Services Property Leasing
Contact Us 03 9948 2470 Level 11 644 Chapel Street South Yarra, Victoria
CIE Legal is a corporate and commercial law firm with over 30 years’ experience working with local government. We don’t just provide legal advice - we provide solutions.
www.cielegal.com.au
Community Chef aims to provide high quality, culturally diverse meals of superior nutritional value to individuals, organisations and communities. Our extensive, nutritionally balanced and multicultural menu provides products that are easy to use with a taste that is second to none. Our wide range of services include: HACC Packages Supply during facility refurbishment Extending standard menu offerings Simplifying daily and weekend food services Waste reduction Chef free meal preparation Reducing overall meal service costs Contingency supply
Community Chef can provide delivery direct to your door! Contact us now to discuss your requirements. Joe Ciccarone - 0401 995 243
34 | PROFILE AUTUMN 2017
SUBSCRIBE FOR FREE ALERTS
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CORPORATE PARTNERS DIRECTORY 2017
WE ARE CSBA Whether customer experience is an ongoing focus or you are just beginning to explore the possibilities, we can help you serve your customers better. At any stage in your customer experience journey, CSBA can bring our years of experience to bear.
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PROFILE AUTUMN 2017 | 35
CORPORATE PARTNERS DIRECTORY 2017
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A postgraduate qualification from Deakin Business School could help you progress in your current career, or help you find a new one!*
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Our team’s problem solving approach sets HR Legal apart as the leading trusted adviser for local governments’ workplace relations and workplace safety needs.
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36 | PROFILE AUTUMN 2017
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For further information on membership please visit LGPro Membership or contact LGPro on (03) 9268 6400
44 | PROFILE AUTUMN 2017
MEMBER NEWS
Leanne makes her mark in the sector ›
Leanne Ansell-McBride may have only been working in Local Government since October, but already she is already making her mark in the sector.
The Executive Manager of Strategy
at a strategic level. “This role, with
relationship. I think it is particularly
and Performance at Bayside City
its focus on strategy development
important to support and assist the
Council signed up as an LGPro
and its responsibility for all of the
next generation of leaders, in the
Member and mentor in our 2017
levers that drive alignment with
same way that other leaders have
Mentoring Program and has
strategy, was particularly exciting.
supported and encouraged me,”
spoken at an event promoting
I had also heard terrific things about
she said.
the breadth of opportunities
CEO Adrian Robb and his strategic
Local Government presents.
focus, and I thought I would be able
Leanne joined LGPro to build her networks, knowledge and
to work with him to really make a difference,” she said.
Leanne is passionate about supporting women in leadership roles and wants to promote Local Government as a great place to
understanding of the environment
In her transition to Local
work to senior women in other
in Local Government. “I also hope
Government, Leanne has noticed
sectors. This is why she spoke to
that LGPro enables me to build my
a greater focus on consultation
Deputy Secretaries and Executive
profile and reputation by giving
both internally and externally. The
Directors from the Federal and
back to the sector in a mentoring
need to build networks and circles
State Governments about her
capacity or through speaking
of influence also appear to be
career transition and the breadth of
at appropriate events. I have a
even more significant in the sector,
opportunities in Local Government.
particular interest in supporting
perhaps as a result of the greater
and promoting women in Local
focus on community consultation.
Government, and look forward to working with LGPro on their diversity initiatives,” she said.
never have previously contemplated
collaborative and supportive nature
such a step,” she said.
of her peers and by the breadth and diversity of the work Councils
and varied career holding
undertake. “It’s like a microcosm
senior executive roles in both
of the Victorian Public Sector with
State and Federal Government,
health, education, human services,
including Director of Corporate
the environment, economic
Delivery Services for the Victorian
development, planning etc etc!
Department of Treasury and
It is so much fun, and I am learning
Finance; the inaugural CEO
so much,” she said.
Development Centre; and Assistant Commissioner, People and Place at the Australian Taxation Office.
me afterwards to say they would
She has also been impressed by the
Leanne has had an interesting
of the Victorian Leadership
“A number of them approached
Mentoring has played a major role in Leanne’s career which is one of the reasons she signed up as an LGPro mentor, to “give back”
The role at Bayside to set the
to others. “I have been a formal
organisational strategy, build
and informal mentor for more
capability and drive accountability
than 10 years and have learnt as
interested her as she loves working
much as I have given through each
PROFILE AUTUMN 2017 | 45
PROGRAM NEWS
New online course ›
LGPro Online Learning, a partnership between LGPro and Global Vision Media (GVM), is expanding its online learning offerings to include a sector specific Child Safe Standards training course.
More than 20 Councils across
and quality of what we have
relevant. Specific Local Government
Victoria have already registered
developed for this and our other
examples are used in the delivery
interest in taking up the training
online courses.”
of the programs.
Online compliance courses
All of the courses are SCORM
that will be available from April. LGPro CEO, David Preiss said initially a Council had approached LGPro to design a suitable Child Safe Standards (CSS) course after it was unable to find one that was both affordable and developed to
LGPro and GVM already offer six online compliance courses to support officers working in Local Government to perform their duties in the areas of:
a standard that was acceptable to
• Information privacy
them. “Councils have responsibilities
• OH&S
and obligations that their staff
compliant, meet all accessibility standards, provide reporting to ensure evidence of compliance is available when needed and adapt to all devices and can be used with any LMS or can be used as standalone, i.e. hosted. LGPro also has the capacity to
• Workplace bullying & harassment
design online course to meet the
• Equal employment opportunity
needs of individual or groupings
a sector specific course would be
• Fraud prevention and awareness
of Council.
embraced by the sector which it
• Victorian Charter of Human
For further information on
need to address under the Child Safe Standards (CSS) so we knew
certainly has,” he said.
Rights and Responsibilities
“We are really fortunate to be
Metropolitan, regional and rural
working with Whitehorse City
Councils are now using the courses
Council and HR and L&D/OD
which were developed with a
practitioners to get their expert
high level of engagement from
input to ensure the relevance
Council officers to ensure they are
our online learning offerings visit LGPro online learning or to discuss your Council’s online learning requirements, contact Henry Tamasese on (03) 9268 6400.
And the winner is… ›
LGPro honours the outstanding work being done in the Local Government sector through a variety of awards that are offered during the year. Nominations for the following awards open in the next few months.
Sally Isaac Memorial Scholarship Fund Award
Aged & Disability Services Awards
Customer Service Award
is open to all women aged 35 years
celebrates the success of individuals
an individual or team that has
and under (not just those employed
and teams working in the aged and
improved customer service within
in Local Government) who have
disability services sector in Local
a Council. Nominations for the 2017
demonstrated achievements that
Government. Nominations for the
award open on Monday 24 April and
have improved community life.
2017 awards open on Monday 22
close on Friday 30 June. The winner
Nominations are now open and
May and close on Monday 24 July.
will be announced at the Customer
close on Friday 5 May. The winner
The winners will be announced at
Service Conference in September.
will be announced at the 2017
the Aged & Disability Services Seminar in September.
For further information visit
LGPro Women’s Network Dinner on Thursday 22 June.
For further information
For further information visit
visit Aged & Disability
Sally Isaac Award.
Services Awards.
46 | PROFILE AUTUMN 2017
is a biennial award that recognises
Customer Service Award. For general information on LGPro awards contact the LGPro office on (03) 9268 6400.
VERNE KRASTINS FEATURE ARTICLE
Perspectives paraphrased as butterflies flutter ›
I attended the Thursday at this year’s LGPro Annual Conference. What a great line up of presenters.
The theme “Small Change Big
Resistance is futile, and so will
experiences seem less extreme.” 4
Difference” might allude to the
be the journey if Councillors and
At the same time, “each connection
famous butterfly effect, where tiny
staff, top to bottom, can’t describe
you make with a young person
events lead to large unanticipated
a similar future and evaluate
(or anyone of course) is a significant
outcomes. The context is that
progress using common classes
step in their lives.” 5
change is unavoidable, but how
of evidence. Here, wellbeing
well are we equipped to foresee
may be a good option, but note:
and navigate?
“A state of wellbeing is the
Speakers did well presenting educated guesses about the future and clues on how best to go with this flow. I’ll explain by paraphrasing a few statements made (with bracketed clarifications).
Where inspiration lies “Change happens in the community
presence of flourishing (feeling good), optimal functioning (doing good) and resilience (bouncing back and forward).” 4
Reverse mentoring “A hallmark of great leaders will be the diversity of the five people they spend most time around.” 3
Regarding the nature of work, “sloth is an underrated virtue” because “the future will see the concept of the employee as the last vestige of slavery” 6. This alludes to two future facts of life, based on trends – decisions are increasingly made by technology, and that outsourcing (externals doing the work) is becoming the norm. On that theme, let’s finish with an actual quote: “Change the world,
not in Canberra (or Council
I especially love that one. Despite
chambers). Councils (as servants)
all the effort put into engaging
are at the centre of the universe.” 1
with a diversity of constituents, the
The future of Local Government will
professionals doing so tend to hang
rely on individual choices, amongst
around with each other or people
employees and communities alike.
of similar fortunate backgrounds.
“The times, they are a changing”!
“We all have a talent – apply it for those who need it or better from it. Give your life a purpose and you’ll discover the purpose of life.” 2 These two clarify our jobs. Communities rather than institutions are the source of innovation and progress. What we public servants can do best is to enrich the process.
Direction and purpose “Resistance (to change) boils down to not knowing the direction.
For instance, I spoke with a Place Manager a few years back who had no idea what happened in
one voice at a time.” 7
VERNE KRASTINS Sector Connector
the municipality after 5.15pm, only knew powerbrokers, and had never spoken to a homeless person. A very singular perspective.
Engagement, communication and the nature of work There’s much to contend with.
Would a range of people in your
Communication today is “word
organisation articulate the same
of mouth on steroids”3, while
objective?” Are the “evidence points”
psychologically“ we focus on
outlining the path understood? 3
the negative because positive
References: 1. Phil Cleary, community campaigner. 2. Nasir Sobhani, founder of ‘Clean Cut. Clean Start’ - haircuts for the homeless. 3. Holly Ransom, CEO of Emergent. 4. Dianne Vella-Brodrick, Centre for Positive Psychology, Melbourne University. 5. Tarik Bayrakli, GM Sports Without Borders. 6. Phil Ruthven AM, Founder of IBISWorld. 7. Tanya De Jong, Founder of Creative Australia.
PROFILE AUTUMN 2017 | 47
PROGRAM NEWS
Navigating the challenges of leadership › Brooke Love, Director of Works and Services at Corangamite Shire Council, (pictured) is the recipient of Local Government Victoria’s scholarship to participate in LGPro’s Executive Leadership Program (XLP) in 2017.
Local Government Victoria offers
challenges of effective leadership,”
in merit where merit is due and
the scholarship to further promote
she said.
so I don’t advocate for positions
and support the representation of more women CEOs in Local Government by offering leadership training development.
Receiving the scholarship is an achievement for Brooke both professionally and personally and she hopes the program will help
based on a gender split. I advocate for the change of focus with how things could be achieved and the acknowledgement of skills and expertise as relevant. The
Brooke, one of 24 participants in
her to gain new techniques for
XLP this year, sees the scholarship
communicating with impact and
as an opportunity to support
improve her strategic thinking and
female executive leaders to
ability to influence people and to
Brooke has enjoyed her 15 year
navigate challenges in leadership
ask the hard questions. Networking
career in the sector as she is
in a traditionally male oriented
with others in the industry will also
passionate about delivering quality
environment. “For me, as a female
be a positive outcome.
outcomes for local communities,
employed in a rural Council and in a traditionally male role, it is an avenue to gain access to this esteemed program and the opportunity to enhance my knowledge and awareness in strategic governance and to learn tools and tips in navigating the
In regard to gender equity, Brooke believes societal traditions are changing and women are being more recognised but they are also being asked to step up and be counted as equivalents where their predecessors have been or
scholarship and XLP program are both substantial enablers,” she said.
but she also likes to have real conversations around what matters and what is achievable. She sees Local Government as the touch point organisation that can really assist in making a difference in many facets.
counterparts are male. “I believe
2017 XLP participants Debbie Bach,
Celia Haddock,
Kendrea Pope,
Northern Grampians Shire Council
Maribyrnong City Council
Moonee Valley City Council
Michael Chesworth,
Russell Hopkins,
Lisa Raywood,
Murrindindi Shire Council
Whittlesea City Council
Banyule City Council
Jill Colson,
Jill Karena,
Lucy Roffey,
Manningham City Council
Macedon Ranges Shire Council
Buloke Shire Council
Gail Conman,
Craig Lloyd,
Leon Schultz,
Moonee Valley City Council
Greater Bendigo City Council
Wodonga City Council
Matthew Cripps,
Brooke Love,
Debbie Seddon,
Baw Baw Shire Council
Corangamite Shire Council
Whitehorse City Council
Leanne Deans,
Pamela Martin,
Grant Thorne,
Brimbank City Council
Cardinia Shire Council
Moreland City Council
Malcom Foard,
Adam McSwain,
Ron Torres,
Manningham City Council
Swan Hill Rural City Council
Glen Eira City Council
Barry Green,
Sharon Morrison,
Chris Waites,
Rural City of Wangaratta
Loddon Shire Council
East Gippsland Shire Council
48 | PROFILE AUTUMN 2017
MEMBER NEWS
Welcome to new Individual Members ›
We would like to welcome the following new members who joined LGPro between 19 November 2016 and 28 February 2017. We look forward to working with you to shape our wonderful sector.
Leanne Ansell-McBride, Bayside City Council
Melissa Forlano, Wellington Shire Council
Ros Pruden, Casey City Council
Marcus Ballard, Monash City Council
Sheena Frost, Casey City Council
Craig Ralston, Moyne Shire Council
Shaun Barling, Surf Coast Shire Council
Linda Glanville, Maribyrnong City Council
Dale Rogers, Moyne Shire Council
Emma Bertoli, Latrobe City Council
Sophie Holdsworth, Glen Eira City Council
Leon Schultz, Wodonga City Council
Jody Blythe, Mornington Peninsula Shire
Russell Hopkins, Whittlesea City Council
Jeanene Simmons, Port Phillip City Council
Grant Breheny, Port Phillip City Council
Misty Johannsen, Cardinia Shire Council
Kamal Singh, Casey City Council
Sarah Brigham, Mornington Peninsula Shire
Susie Kewley, Moyne Shire Council
Warwick Smith, Wangaratta Rural City Council
Tilla Buden, Yarra Ranges Council
Mark Leitinger, Murrindindi Shire Council
Gaye Stewart, Glen Eira City Council
Chris Callahan, Banyule City Council
Shannon Di Lisio, Borough of Queenscliffe
David Straw, Greater Bendigo City Council
Ashlee Camm, Boroondara City Council
Craig Lloyd, Greater Bendigo City Council
Carolyn Terry, Boroondara City Council
John Canny, Murrindindi Shire Council
Kathryn McBride, Greater Geelong City Council
Ron Torres, Glen Eira City Council
Robert Chapman, Bass Coast Shire Council
Erin McFadden, Stonnington City Council
Maree Walker, Rural City of Wangaratta
Michael Chesworth, Murrindindi Shire Council
Naomi McNamara, Murrindindi Shire Council
Jude Whelan, Knox City Council
Gail Conman, Moonee Valley City Council
Adam McSwain, Swan Hill Rural City Council
Joshua Williams, Darebin City Council
Lesley Cook, Moyne Shire Council
Kirsten Miller, Horsham Rural City Council
Graham Wilsdon, Yarra City Council
Claire Coulson, Wodonga City Council
Yvette Myhill, Swan Hill Rural City Council
Warwick Winn, Manningham City Council
Kate Deppeler, Pyrenees Shire Council
Sarah O’Connor, Mildura Rural City Council
Peter Wright, Yarra Ranges Council
Here is more information on LGPro Individual Membership or call our office on (03) 9268 6400 and ask to speak to Michelle Cox our Membership Development Manager.
PROFILE AUTUMN 2017 | 49
SPECIAL INTEREST GROUPS
Special Interest Groups have impact in the sector ›
LGPro’s 30 Special Interest Groups are set for a busy and productive 2017 with more than 40 meetings scheduled and more to be planned during the year.
Several of the SIGs kicked off the
City Council. The group had a
Review of the Native Vegetation
year by shaping the programs for
productive meeting discussing
Clearing Regulations and the Flora
the Wednesday workshop sessions
ways to forge a better working
and Fauna Guarantee Act, while the
of our 2017 Conference and the
world. They heard from Dennis
Statutory Services SIG is engaged
feedback from these sessions
Hovenden CEO Frankston City
in consultation in the Domestic
has been really positive.
Council; Tim Frederico, Director
Animals Amendment (Puppy
Corporate Development at
Farm and Pet Shops) Bill 2016.
The Executive & Personal Assistant Network adopted the 2017 International Women’s Day #BeBoldForChange theme at its meeting on 1 March at Frankston
Frankston City Council; Fiona Redding, The Happiness Hunter who spoke about “Creating Balance
If you are not already actively
to Increase Productivity” and
participating in a SIG we encourage
Rebecca Waymouth, RWR Racing.
you to join. Our SIGs support
The Corporate Services SIG discussed shared services and heard case studies from Whittlesea City Council and the Goulburn Valley Regional Collaborative Alliance at its February meeting.
Executive and Personal Assistant’s Network members at their recent meeting.
Join a SIG
Local Government professionals working in similar fields by providing participants with a valuable opportunity to network, share best practice, learn about the latest developments and to improve practices and knowledge. Accessing
Biodiversity Planners Network
knowledge from individuals who
members are sharing their
work in a similar environment
expertise by providing input
is invaluable and should never
through submissions on the
be underestimated.
Below is a list of LGPro SIGs that you can join: Activity Centre & Place Managers
Consultation & Research
Indigenous
Aged & Disability Services
Corporate Planners Network
Learning & Development
Arts & Culture
Corporate Services
Procurement
Behaviour Change Network
Customer Service
Project Management Framework Best Practices
Biodiversity Planning Network
Events Network
Property Network
Carbon Management Network
Executive & Personal Assistant Network
Risk
Community Development
Family, Youth & Children’s Services
Statutory Services
Communications & Web Network
Health & Wellbeing
Volunteering
Community Safety
Human Resources
Young Professionals Network
Start benefitting from a Special Interest Group today, just email sig@lgpro.com and tell us which SIG you want to join.
50 | PROFILE AUTUMN 2017
All matters relating to Local Government events › LGPro’s Events Network is about keeping its participants informed on all matters relating to events in the Local Government sector.
It provides people working in events
“Last year we had pretty good
tries to maintain social connections
roles in the sector with information
attendances at our meetings and
with its participants.”
on the latest developments, the
those attending got a lot out of
opportunity to sound others out
them. Highlights of the year were
about any problems or issues they
visits to the regional centres of
may be experiencing, plus the
Phillip Island and Bendigo who did
chance to network with others
a great job of showcasing their
working in similar roles.
fantastic locations,” Frank said.
One of the Network Convenors,
“The Network has been operating
Frank Angarane, Events Coordinator
since 2007 and in that time has
at Bass Coast Shire Council, said the
been able to stay relevant and
group generally met four times a
provide a good sounding board and
year sharing the meetings between
network for participants. It also has
metro and regional Councils.
an education component to it and
The group is open to all people working in events in Local Government. This varies from Council to Council, but generally includes those working in the arts, community development and communications event areas. For further information visit LGPro Events Network.
2017 Emerging Leaders Good luck to the 2017 Emerging Leaders listed below who will start their program this month. Marcus Ballard,
Shannon Di Lisio,
Mark Osborne,
Monash City Council
Borough of Queenscliffe
Rural City of Wangaratta
Mandy Banks,
Penni Ellicott,
Jeanene Simmons,
Manningham City Council
South Gippsland Shire Council
Port Phillip City Council
Shaun Barling,
Krysten Evans,
Kendall Sinclair,
Surf Coast Shire Council
Baw Baw Shire Council
Whitehorse City Council
Emma Bertoli,
Melissa Forlano,
Liz Smith,
Latrobe City Council
Wellington Shire Council
Hobsons Bay City Council
Jody Blythe,
Sophie Holdsworth,
David Straw,
Mornington Peninsula Shire
Glen Eira City Council
Greater Bendigo City Council
Grant Breheny,
Nicole Hunter,
Brooke Templeton,
Port Phillip City Council
Knox City Council
Cardinia Shire Council
Kirsty Bromfield,
Misty Johannsen,
Bradley Thomas,
Nillumbik Shire Council
Cardinia Shire Council
Mount Alexander Shire Council
Chris Callahan,
Naomi McNamara,
Banyule City Council
Murrindindi Shire Council
Rob Chapman,
Sarah O’Connor,
Bass Coast Shire Council
Mildura Rural City Council PROFILE AUTUMN 2017 | 51
COUNCIL NEWS FROM ACROSS VICTORIA
What’s happening in Local Government Japanese delegation visits Moonee Valley
›
Moonee Valley City Council hosted a delegation from the Matsubara City in Japan in February to showcase its leading community safety projects in action. The Council was the first Australian Council to be formally certified a ‘safe community’ by the Pan Pacific Safe Communities Network in 2014.
Nillumbik launches new, mobile accessible websites
›
Nillumbik Shire Council launched a new Council website in October 2016. In our ever changing digital world, building a new website is not unusual, but this rebuild was different because accessibility and the needs of the mobile device user were critical. Research told the Council that website traffic was increasing by 24% each year and that more than 65% of residents were accessing the website from mobile devices. So it was these statistics that determined the Council’s design priorities. Once the Council site was launched, the Youth, Edendale Community Environment Farm and the Living & Learning websites were rebuilt on the same platform, with accessibility and responsiveness again at the top of the design and functionality priorities. Following the successful launch of these websites, the Council built a new tourism website called The Artisan Hills. The responsive design of the tourism site means visitors to the area can find activities, restaurants, boutique wineries, parks and other things to do quickly and easily via their mobile phone. The look and feel of the suite of websites strengthens the Council’s brand and caters for the needs of residents as well as visitors to Nillumbik.
Moonee Valley Mayor, Cr Andrea Surace, said that since receiving this accolade, Council has been leading the way in its community safety initiatives. “Council was extremely honoured to be able to share with the Matsubara City Mayor and delegates some of our best practise safety projects in action. Since receiving accreditation as a safe community. Moonee Valley is still one of only four Victorian Councils to achieve this accreditation,” Cr Surace said.
Cr Andrea Surace with delegates from Matsubara City.
Integrated water facility for Manningham
›
Manningham Council is breaking new ground in the area of water management with construction of the $2.8 million Bolin Bolin Integrated Water Harvesting Facility. The project incorporates a “Whole of Water Cycle” management approach that will enable the sustainable capture and treatment of storm water for reuse for the irrigation of sports grounds located at Bulleen Park, Carey Sports Complex and the Freeway Golf Course. On average, the facility will harvest approximately 35 megalitres of stormwater annually: • Relieving demand for potable water consumption • Reducing pollutants going to the Yarra River (124kg of nitrogen annually) • Minimising the demand for extraction from the river for irrigation purposes • Ensuring sustainable environmental flows within the Yarra River
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“Our tour of Moonee Valley kicked off with an example of our highly regarded Better Moves Around Schools programs in place at St Monica’s Primary School, Moonee Ponds. We also highlighted our work to improve safety in pedestrian movements in and around Union Road, Ascot Vale, during the visit.”
• Minimising local flooding issues by enhancing the drainage outlet from the local catchment The project involves the construction of a 1.5 megalitre combined wetland and storage lake on Crown Land adjacent to the Bolin Bolin Billabong. Two, 214.7 kilolitre storage tanks will be constructed within Bulleen Park and will be managed by Manningham Council. A secondary 3.30 ML (minimum) storage will be constructed within the “Freeway Golf Course” (Columba St, Balwyn North), on land managed by the City of Boroondara. The project has been supported by Melbourne Water, as part of its Living Rivers Stormwater Program; the Department of Environment, Land, Water and Planning; City of Boroondara and Carey Baptist Grammar School and received some Federal Government funding. Work is expected to be completed in August.
COUNCIL NEWS FROM ACROSS VICTORIA
What’s happening in Local Government Raising the digital profile of rural Councils
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Southern Grampians Shire Council’s Manager Business Systems, Russell Bennett, along with other key Council officers, are working towards implementing a digital transformation program for the benefit of residents, businesses, future investors and visitors to the Shire. The program aims to: • Ensure that the Southern Grampians community is in a position to take advantage of the opportunities that digital transformation can bring • Develop a strong local digital ecosystem that provides a pathway for developing a more digitally connected community; an economy that can rapidly respond to the business opportunities in the digital area; and Council leadership in providing digital services for the community • Work together with key partners such as local education providers, local health services, local businesses and the community to create a healthy digital ecosystem • Be a ‘Smart Connected Community’ leader amongst rural Councils
Council staff save a life
• Partner with surrounding Councils where possible to implement initiatives regionally To kick off the phased approach to digitally transform into a smart connected rural community, the Council recently implemented a Community Internet of Things (IoT) Network which provides the Southern Grampians community with access to a network, where they can connect sensor devices to the internet for no cost. Russell and his team are being noticed for their efforts, having been awarded the ‘Rural or Regional Team Achievement Award at the MAV Technology Conference in 2016 and being invited to speak to 79 Victorian Councils regarding SGSC’s Digital Transformation journey. He has also been approached by The Association of Local Government Information Management (ALGIM) in New Zealand to speak at their National Conference in 2017 to present on how smaller rural Councils can digitally transform and achieve similar benefits to larger metro Councils.
From left, Grant Farrell, Shaye Mulhall, Minister for Ambulance Services Jill Hennessy, Shane Scoble, Ambulance Victoria CEO Tony Walker and Castlemaine team manager Kellianne Jones at the Community Hero Awards presentation.
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Each year Grant Farrell, Shane Scoble and Shaye Mulhall undergo first aid refresher training alongside
their work mates at Mount Alexander Shire Council. The trio never expected the cardio pulmonary resuscitation skills they learnt would help save a life. In August last year, a woman ran into the Council Depot in Castlemaine to seek help for her son. Grant, Shane and Shaye, who were on their lunch break, responded immediately arriving at the scene to find the man slumped over a garden fence. They lifted him to the ground, placed him in recovery position, checked his vital signs and rang 000. On advice from the operator the trio began CPR. When the ambulance arrived paramedics requested the team continue to rotate their CPR duties as they prepared to defibrillate the patient. The paramedics said the quick response of the team and effective CPR were critical in helping the man survive. In December last year, the Minister for Ambulance Services Jill Hennessy presented Grant, Shane and Shaye with a Community Hero Award at Parliament House. They were among 18 people honoured with a medal and certificate out of 139 people nominated by paramedics across the state. “I’m very proud of the team – they literally saved a life and stayed calm in an incredibly stressful situation,” said Darren Fuzzard, Mount Alexander Council CEO. “This case highlights how the community can step in and help patients at a time of need to help paramedics save lives. It also demonstrates that investment in first aid training for employees not only protects the safety and wellbeing of staff on the job but can provide lifesaving
Systems Administrator James Kruger, Manager Business Systems Russell Bennett and Manager Economic Development and Tourism Hugh Koch accepting the MAV Rural or Regional Team Achievement Award in 2016.
skills to the broader community,” he said. PROFILE AUTUMN 2017 | 53
COUNCIL NEWS FROM ACROSS VICTORIA
What’s happening in Local Government
Better understanding Council customers
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As part of an organisation-wide
the team developed and ran a series of
as it enabled us to identify some really
transformation program, and to
28 customer journey mapping workshops
rich insights about our customers –
inform the development of the next
around nine of the most important
for example, who knew that a planning
Council Plan, the City of Boroondara
life events, to hear from a customer’s
permit and kindergarten enrolment
has developed an innovative process
perspective their practical and emotional
share the same pain points!?”
to better understand how its customers
goals and pain and delight points during
see and experience Council.
those life events.
Based on insights from a New Zealand
Simon Wong, Customer Experience
events, and contribute to Council’s long
Government initiative, an internal service
Improvement Digital Lead, said “Attending
term planning to improve end-to-end
design team considered the hypothesis
the workshops was really eye-opening,
customer experiences.
The next step is to group Council products and services under these life
that customers don’t really engage with government services unless a “life event” requires them to do so. The team applied this perspective to a Local Government context, identifying 15 key life events that bring customers into contact with Council. These included: having a baby, sending children to school, starting a business, moving house, getting a pet, building or renovating a home, volunteering, immigrating and retiring. With the assistance of a design consultant,
Customer Experience Improvement project officers Vanessa Lau and Kate Delbridge work with consultant Kate McCready to map customer journeys.
New website puts customers first
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Cardinia Shire Council has launched its new website www.cardinia.vic. gov.au with a major focus on putting the customer’s needs first. The Council wanted the new website to become another branch of the customer service centre by giving residents the ability to do business online, 24/7. In short, it needed to take a step away from the typical Local Government website in Australia. UK-based developer Jadu helped to deliver the website which was launched in mid January. The website is userfocused, accessible (WCAG AA compliant), transaction-based, responsive on all devices, and easily adaptable according to the time of year or enquiries being received
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The website team faced a number of hurdles in delivering on the goals. All website content was rewritten and reworked with residents in mind - meaning it needed to be brief, accessible, and as jargon-free as possible. Hours of work also went into replacing many of the PDF forms with online forms and introducing online payment options. Customers can now complete and submit most forms entirely online, including signing the form, uploading supporting documents and making payments. The team also ensured all existing third party online portals and products were integrated into the site as seamlessly as possible, which included reskinning the products to bring them in line with the clean new look.
Cardinia Shire Council’s digital transformation continues; there are several improvements and additional features now in the works. In mid 2017 the MyCardinia customer service portal will be launched, giving all residents and businesses in Cardinia Shire the ability to manage and track Council transactions and services.
Pauline Bennett & Krysten Evans
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Pauline Bennett Pauline Bennett is the Manager Organisational Development at Whitehorse City Council and is an LGPro Board Member. She started working in Local Government in late 1999 at Nillumbik Shire Council and worked there for five years before moving to Manningham for two years, both as Manager Organisational Development (OD).
What she enjoys outside of work?
near Kilmore when I was working
for education for women, Judy
I love spending time at the beach
at Nillumbik.
Dench as she has had a varied and
or in the country in winter. We get down to Anglesea a bit and love walking on the beach and having
Something about her that may surprise people?
interesting career in cinema and TV and has a kindness about her and maybe Shannon Bennett (no relation
I speak and read Indonesian and
unfortunately) who can cook us
have written a book that was
a good meal and tell us about his
The most famous person she has met?
successfully published on Health
passion for fresh produce.
Moira Kelly – an inspirational woman
secondary students.
who adopted overseas children
What she enjoys most about her job?
Her last holiday destination?
Working with the amazing people
Fiji (although Japan looming very
in Local Government. We need to
soon in April).
convince our communities about
family and friends down to stay.
with severe disabilities and ensures that they receive treatment in Australia for their medical conditions.
and Human Relations for junior
Greensborough on building a house
Three famous people she would like to invite to dinner and why?
for her and her children at a farm
Malala Yousafzai – a passionate
I worked with the Rotary Club of
how committed we are to making their lives better.
young woman who is advocating
Krysten Evans
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Krysten Evans is the Governance Advisor at Baw Baw Shire Council. She started her Local Government career in 2010 as a Community Development Officer, and was also Coordinator Healthy Children at Latrobe City Council.
Amusing situations she has faced at work? Emotive, angry, elated (all different sorts of reactions) from community members in the Council Chamber, makes for a very interesting meeting. One time there was a near brawl that escalated to the outside air bridge.
Her favourite film in recent times and why? La La Land. Firstly, Ryan Gosling is my dream boat. But in all fairness the movie is such a beautifully filmed,
romantic-comedy-musical that has it all: amazing screenplay, direction, cinematography and performances! An amazing mesh of modern meets old time movie filled with good music, laughter, dancing, freedom and fun.
What really annoys her? When there’s no chocolate left in the staff chocolate draw! Absolutely devastating! Oh and when I go to K-mart and it’s closed!
What three things she would take to a desert island? Oh it’s a struggle between necessities and indulgences. I think I would choose chocolate, a good book and my iPod.
Her worst job ever? I used to work as a Debt Collector at GE money. It was a really great organisation to work for, but collecting debt from people in hardship everyday was pretty heart wrenching and challenging.
PROFILE AUTUMN 2017 | 55
PROFESSIONAL DEVELOPMENT CALENDAR
Diary Dates PROGRAMS
PROGRAMS
LGP MASTERING MANAGEMENT
Connect with us at
LGProVIC
DATE
INFORMATION
The 2017 program has commenced. Nominations for the 2018 program open in September
To equip and support senior executives in Local Government. To learn more visit XLP
The 2017 program has commenced. Nominations for the 2018 program open in September
For those who aspire to positions of leadership and to those who aspire to provide leadership in a particular area of interest in Local Government Victoria. To learn more visit ELP
Commences on Thursday 27 April
For Local Government Managers wanting to further develop their skills. To learn more visit Mastering Management
First program commences on Wednesday 3 May
Program for people working in outdoor roles to develop the competencies required to manage and lead people. To learn more visit Ignite for Outdoor Workers
Friday 28 April, LGPro office Tuesday 28 June, LGPro office
Designed for those who are new or recently appointed to the sector. To learn more visit Induction to Local Government
Tuesday 28 March
To help Local Government staff use new communication technologies to better engage with residents and communities. To learn more visit Engaging Citizens
Wednesday 22 March (metro) Thursday 23 March (Gippsland regional)
Designed to provide anyone writing Council reports with a better understanding of what makes a good report. To learn more visit Local Government Report Writing
Tuesday 21 March
To support non-finance staff to perform their financial planning and reporting responsibilities. To learn more visit Core Financial Skills
Tuesday 9 May (regional, rural south west) Wednesday 17 May (metro)
To provide people working in non governance roles with a better understanding of governance and its importance to Councils. To learn more visit Good Decision Making
Thursday 11 May (metro) Thursday 25 May (regional Gippsland)
This program introduces career thinking and planning and management skills to Executive/Personal Assistants, Administrative Support Officers and Customer Service staff. To learn more visit Thinking Career and Leadership
CONFERENCES
CONFERENCES/SEMINARS Wednesday 10 May, Rydges Melbourne, 186 Exhibition Street, Melbourne
For people working in Local Government who want to learn more about social media
Thursday 22 June, Melbourne Park Function Centre
This forum addresses the issues, opportunities and challenges facing women in the sector
Thursday 11 May
For CEOs to discuss issues of common interest
Thursday 22 June, Melbourne Park Function Centre
A networking dinner for women and men working in Local Government
Nominations open on Tuesday 14 March and close on Friday 5 May
A $10,000 educational scholarship open to all women aged 35 years and under who have demonstrated achievements in improving community life
Customer Service Award
Nominations open on Monday 24 April and close on Friday 30 June
This biennial award recognises an individual or team that has improved customer service within a Council
Aged & Disability Services Awards
Nominations open on Monday 22 May and close on Monday 24 July
These awards celebrate the success of individuals and teams working in the aged and disability services sector in Local Government
LGPro Women’s Professional Development Forum
EVENTS
EVENTS/ACTIVITIES
2017 LGPro Women’s Network Dinner
AWARDS
AWARDS
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