The Caribbean Airline
JUMP SEAT
ISSUE 168
LIAT CONTINUES TO INCREASE FLIGHTS
LIAT CONTINUES TO INCREASE FLIGHTS HOW’S BUSINESS
DEAR LIAT
ANNIVERSARIES
HR NEWS
LIAT, has increased its scheduled commercial flights into the territories affected by Hurricanes Irma and Maria. The airline has been working to restore capacity to the affected territories as they continue their rebuilding efforts. The airline has increased its flights into Dominica, St. Maarten, and Tortola. This will provide greater connectivity for passengers within and outside the LIAT network. Interim Chief Commercial Officer, Audra Walker noted that demand is improving and the airline has been working closely with the relevant authorities to rebuild capacity to pre-Hurricane levels. “We at LIAT are committed to helping our region stay connected and we are keen to reinstate flights where there is demand for seats, as well as cargo and Quikpak services.” The airline will now operate three flights a week into St. Maarten, five flights a week into Tortola, twice a week to San Juan direct from Antigua and will increase the number of flights into Dominica to three flights per day. The new schedule became effective on November 16th.
LIAT SUPPORTS CARIBBEAN STRONG
Please E-mail you Jump Seat content or suggestions to the Editor - Shavar Maloney at this address: MaloneyS@liat.com
On Sunday 29th October, the Caribbean Strong Relief Concert and Telethon drew a massive crowd to the Sir Vivian Richards Cricket Ground in Antigua. The initiative was proposed by Machel Montano and organised in collaboration with the governments of Antigua and Barbuda and Dominica. Local event organisers and businesses in Antigua including LIAT also came together to assist the concert. Proceeds from the star-studded event went towards the rebuilding of Antigua’s sister isle Barbuda and Dominica, both of which were recently ravaged by Hurricanes Irma and Maria. The show featured a wide cross-section of artists, both local and regional. The performers included from Antigua, Tian Winter and Asher Otto & the Itchy Feet Band, Jamaicans Shaggy and Tesanne Chin, Trinidadians Destra Garcia and Kes, and Dominican artists Asa Banton and Triple Kay—and many others. Thanks to excellent performances, the charity event was hailed a success.
Left: Part of the crowd at Caribbean Strong Antigua concert.
How’s Business? ON TIME PERFORMANCE SEP 2016
SEP 2017
OCT 2016
OCT 2017
3 MINS
41.1%
39.7%
41.5%
68.8%
15MINS
55.1%
57.0%
58.9%
82.1%
INDUSTRY STANDARD 85%
ON TIME PERFORMANCE
RELIABILTY
LIAT ATTENDS CTO STATE OF THE INDUSTRY CONFERENCE
GREAT CUSTOMER SERVICE
LIAT PARTICIPATES IN GUYANA SAFETY CONFERENCE
LIAT participated in the National Safety Convention which was held from October 26th-27th in Georgetown, Guyana with the theme “Safety–the Pillar of Sustainability”. Stakeholders were addressed by the country’s Prime Minister Hon. Moses Nagamootoo and Guyana Civil Aviation Authority (GCAA) Director-General Lt. Col. (Ret’d) Egbert Field both of whom spoke on the importance of innovation for improving risk management in the aviation sector. The speakers also expressed that the GCAA is striving to embrace strong safety standards, assume a greater leadership role so as to expose stakeholders to correct safety practices and learn from past mistakes LIAT was present for the 2017 Caribbean Tourism in order to modernise Guyana’s Aviation industry. This Organisation (CTO) State of the Industry Conference in will in turn promote growth as a result of more efficient Grenada. The company was represented by Chief movement of goods and services. Executive Officer Julie Reifer-Jones, who was also a LIAT’s Safety panelist and Head of Sales & Marketing Egbert Riley. Manager Capt. LIAT came in for high praises for its work following the Johnathon Fitt https://photos.app.goo.gl/S7ruGpdspgNczARf2 devastation caused by Hurricanes Irma and Maria. gave a presentation on LIAT CEO Julie Reifer the effect of Jones was a panelist safety culture on discussing “Rebuild & controlled flight Recovery - The Future of into terrain (CFIT) Caribbean Tourism” . risk.
https://photos.app.goo.gl/T5hXjoui0pwJ3CHA2
CHRISTMAS IS JUST AROUND THE CORNER Give a great LIAT gift. Buy an ATR model. Models are US$55 & US$65 Discount for LIAT Staff. For purchase details, contact Nicole Butler at Stores (See How to Order Model ATR Attachment)
Dear LIAT In this issue we share some of the complimentary letters we receive. To all who go above and beyond to represent LIAT we say thank you and let us work to help improve in areas where we can!
To whom it may concern: I paid for my Liat ticket from Trinidad to St. Vincent and needed my $75 dollar travel voucher redeemed to complete this reservation. The travel agent, Nikki (Nikeisha Thompson), who I spoke to on 11/16 was extremely helpful. This is my first time redeeming a voucher – I had questions to ask that needed clarification – and she provided great answers and guidance. I’d like this to go on her record. Shanika Baldwin
Dear Liat I was a passenger on flight 368 to St. Lucia on Wednesday evening September 27th, 2017. As I entered the plane, I couldn't help but notice that positivity and energy of the flight attendant. I thought to myself, 'Who is this bubbly person?'. I found out that her name was Kelly. I could tell by her eyes that she could have been just a little tired as it was an evening (and it's ok to be tired) flight but her demeanor remained positive. She made everyone who entered the plane smile with a joke or other comment. I would like to compliment you on having a team member such as Kelly. You won't go wrong. Pleasantly Pleased Judelia Medard-Santiesteban
I am a customer who would have recently travelled on you LI 727 to Trinidad and have received tremendous help for Ms. Shemil Franklyn and Ms. Sheldona Belmar. They have been nice and very customer friendly. They have done LIAT proud. Regards Jerry Alexis Please allow me to say that I believe Althea at Liat Reservations is a superb professional who is definitely in line to achieve much success at her present and future job. She posseses the sort of rare customer relations skills which is uncommon and which should definitely be celebrated. emulated and encouraged. I cannot say the same for all the reservation staff members at Liat and in other service entities. Thank you, Althea #Liatbrand. Alex Bruno
Send us your feedback at
improvement@liat.com
Anniversaries OCTOBER 2017 35 YEARS Dominique Patterson
St. Vincent
Area Manager
30 YEARS Dennis Williams Noel Weste
Antigua Antigua
Senior Mechanic Senior Mechanic
20 YEARS Loraine Mitchell Cindy Gordon-Ferris
Antigua Antigua
Personal Assistant to DFO Cabin Crew
15 YEARS Lester Lake Errol Maitland
Antigua Grenada
Captain Customer Service Agent
10 YEARS Karrit O’Mard Lewis Mark Beharry Stuart Knox Oran Challenger Hollis Walker Greg Joseph Aloma Cassell Aneisha Bailey Brieanna Laurent Melissa Gooptar Ledynette Ortiz Rivera Olivere Arthur Kimani Tonge Alvin Thomas Kori Robertson Michael Sutherland Roland Bailey
Antigua Antigua Antigua Antigua Antigua Antigua Barbados Antigua Barbados Trinidad Puerto Rico Barbados Antigua Antigua Antigua Barbados Antigua
Senior Internal Auditor Aircraft Engineer First Officer First Officer First Officer First Officer Cabin Crew Cabin Crew Cabin Crew Passenger Service Coordinator Supervisor First Officer First Officer First Officer First Officer First Officer First Officer
Thank you for your hard work and commitment. http://ta-emags.com/V1/Zing/Z38/ CELEBRATE INDEPENDENCE 2017
Celebrate Independence 2017 and WIN! Send us a picture of you in your best national dress for the Independence Day of either SVG, Antigua & Barbuda, Dominica or Barbados. One winner will be selected for each country depicted. Deadline: November 24th (SVG, DOM, ANU) & December 4th (BGI)
Anniversaries NOVEMBER 2017 35 YEARS William Baksh Cosmas Phillips Ashley Hanley
Antigua Antigua Antigua
Captain Captain Captain
20 YEARS Georgiann Richards
Antigua
Manager, In Flight Services & Catering
10 YEARS Sedona Laville Carter Jeremy Garmon George Kevin Mathurin Peter Da Silva Shantel Warner Tesia Williams Candia Christopher Sherwin Baptiste Selisha Goodgie-Thomas
Dominica Dominica Dominica Antigua Antigua Antigua Antigua Antigua Barbados Barbados
Traffic Clerk Baggage Attendant Baggage Attendant Cabin Crew Ground Support Equipment Supervisor Ticketing Agent Engineer Cabin Crew Cabin Crew Cabin Crew
Thank you for your hard work and commitment. HR TO BEGIN DISTRIBUTION OF AWARDS The Human Resource Department will begin the distribution of awards under the Employee Rewards and Recognition Programme. The programme will see employees being rewarded and recognized in several areas. In the next issue of Jump Seat we will feature some of the awardees. Stay tuned! Left: Milestone Award Pins
http://ta-emags.com/V1/Zing/Z38/
Catch up on what’s happening in http://ta-emags.com/V1/Zing/Z40/ ZING The LIAT In-Flight Magazine
HR NEWS HR LOOKS AT INDUSTRIAL RELATIONS On Friday17th November, several managers and supervisors were involved in a training session on Industrial and Employee Relations. The training was facilitated by the Human Resources Department and covered topics such as Industrial Relations and its importance, the Industrial Relations platform in Antigua, Labour Administration and Collective Bargaining and Agreement- the Role of the Manager/Supervisor. The sessions were led by Ms. Gail Bullen - Human Resource Manager - Industrial and Employee Relations and Mrs. Junie Estridge-Walkes Human Resources Officer Industrial and Employee Relations. This training is part of the overall plan of the HR Department as they continue to work on improving industrial relations at LIAT. Left: Facilitator Junie EstridgeWalkes takes a question from a participant.
LIAT MIGRATES TO OFFICE 365
IT NEWS
https://photos.app.goo.gl/fqCGZnpQo3x5xTz72
SYSAID MAKES IT EASIER
The Information Technology (IT) Department has started The LIAT IT Department is making it easier the process of migrating all LIAT users to the Office 365 for staff to report IT issues. The Helpdesk system. The migration, which is expected to take Management System known as SYSAID approximately three months, should bring benefits to will have users now open an application the company and the users of the new system. The on their desktop or an URL Office 365 system, which is a hybrid cloud based (http://liat.sysaidit.com) which will allow solution, will see users having a new, easier end user for reporting issues and queries to the I.T experience according to Network Administrator Oliver Department. The system will also allow for resetting of Lewis. users’ passwords without having to call the Helpdesk. Mr. Lewis explained that the new solution will also see The IT Department is moving towards full use of the system the update of the Office Suite of programmes including for which there will be training sessions as well as Microsoft Word, Excel and PowerPoint. He noted that providing a step by step tutorial for staff on how to access the move to the Office 365 system will also have added and use SYSAID. It is expected that this will result in benefits for LIAT users. These benefits include: 100 quicker response times to queries as well as being able to Gigabytes of email space eliminating the need for log issues and queries through a ticketing system. This is Lorem ipsum sit amet,its archiving of emails, Always On feature and better part of the I.T. Department’s movedolor to streamline consTHANK YOUfriendly TO for ALLall protections from spam and phishing emails. He noted operations and become even more user S T A e c t e t u e r that the Always On feature would assist the company LIAT users. adiTh=================== as email would no longer be dependent on the physical =========iscing elit, sed server in Antigua and so there should no longer be diam nonummy nibh euismod issues such email outages such as caused by tincidunt ut laoreet dolore Hurricanes Irma and Jose. magna aliquam erat volutpat. Ut wisi enim ad minimsuch veniam, He also added that O365 would be updated by Microsoft and those persons who use mobile devices as cell quis nostrud tation phones and tablets would need to download the Microsoft Outlook app from the Apple Store or exerci the Google Play ullamcorper suscipit lobortis Store. Persons with queries can contact the IT Department Help Desk at (268) 480-5764 or helpdek@liat.com.
The Caribbean Airline
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