Jump seat October 2017

The Caribbean Airline

JUMP SEAT

ISSUE 167

LIAT CELEBRATES 61 YEARS IN THE CARIBBEAN HOW’S BUSINESS

LIAT CELEBRATES 61 YEARS IN THE CARIBBEAN DEAR LIAT

ANNIVERSARIES

HR NEWS

This October 16th, LIAT celebrates its 61st anniversary of flying the Caribbean skies.

Founded in 1956 by Kittian born Sir Frank Delisle, the airline has gone through many phases. LIAT today has an all modern fleet of ATR 42 and ATR 72 aircraft which operates as far north as Puerto Rico and as far South as Guyana. The company in 2017 appointed the first female CEO, Mrs. Julie Reifer Jones. There are also several females in high profile positions including as Captains. The airline now operates to 14 destinations though with the devastation of Hurricanes Irma and Maria, there has been a limited commercial schedule to the four affected destinations. LIAT will mark its 61st anniversary with a number of activities over the next three months geared towards highlighting the staff and assisting the Caribbean.

LIAT TAKES THE LEAD IN DISASTER RELIEF

Please E-mail you Jump Seat content or suggestions to the Editor - Shavar Maloney at this address: MaloneyS@liat.com

Following the devastation of Hurricanes Irma and Maria, LIAT moved to assist several of the affected territories. LIAT was able to assist the Caribbean Disaster Emergency Management Agency (CDEMA) with putting the first team in Antigua to assist in the assessment of damage on Barbuda. On Sunday 10th September, LIAT did its first assessment flight into Beef Island, Tortola. In addition to relief supplies, the flight also had a team from CDEMA who was there to assess and help in the rebuilding efforts. On September 13th, LIAT did its assessment flight to St. Maarten which saw the team doing a tour of the Princess Juliana International Airport as well as bringing relief supplies to the staff of our ground handling partners. LIAT was back to assisting affected destinations by doing its assessment flight to Dominica on Thursday 21st September. The team led by the CEO, Julie Reifer -Jones visited the Douglas Charles Airport.

There was also a visit by Corporate Communications Manager Shavar Maloney to Roseau to assess the situation on the ground. LIAT also did an assessment flight to San Juan where the team met with LIAT staff as well as ground handlers to review the start of flights into that destination.

LIAT is proud as a regional carrier to lead the relief efforts to assist our Caribbean brothers and sisters. (See more in the HR news section.)

Left: Cases of water donated by the Flight Ops staff on assessment flight to DOM. Right: LIAT transported relief items to St. Lucia one day following Hurricane Maria; which were transferred by helicopter to Roseau.

How’s Business?

While we usually do the On Time Performance for the month here, we want to highlight some important figures. For September LIAT operated: 54 relief flights (to EIS, SXM & DOM) Moved 1100 affected persons Moved 30,000 pounds of Relief Supplies WE ARE THE CARIBBEAN AIRLINE!

ON TIME PERFORMANCE

RELIABILTY

CORPORATE CARIBBEAN ANSWERS THE CALL

Following the devastation of Hurricanes Irma and Maria, several relief flights were done by LIAT to assist affected territories. The largest number of flights were done to the Commonwealth of Dominica. To assist in offsetting the costs, the airline wrote to several corporate entities to appeal for assitance by paying for a flight. Up to this publication date, 5 companies had come forward to support the relief effort.

THANK YOU TO OUR PARTNERS

GREAT CUSTOMER SERVICE

A PICTURE IS WORTH A THOUSAND WORDS Over the last six weeks, LIAT has done a tremendous amount of relief work across the region. Here are some of the pictures to show what we have seen in the affected territories.

The Damaged security Checkpoint at EIS. See more pictures from LI 414 Assessment flight here

https://photos.app.goo.gl/T5hXjoui0pwJ3CHA2

In St. Maarten, Area Manager ANU George Belle assisted by CAS Agent and Regional Manager North, David Isaac assist in checking in passengers.

Above: Interim CCO Audra Walker recieves cheque from Raoul Williams of Sagicor.

Click to see more pictures Below left: FCIB hand over cheque for relief flights. https://photos.app.goo.gl/S7ruGpdspgNczARf2 from SXM. Below right: Raphaelene Jackson of RUBIS hands over cheque to CEO of LIAT Mrs.

Support staff assisted Dominica staff in checking in passengers.

Julie Reifer-Jones

Click here to see pictures from https://photos.app.goo.gl/BRHigjqEHr1EIN182 Dominica relief.

See morehttps://photos.app.goo.gl/n2OnoBezUQOB190G3 pictures from our relief flights.

OUR JOURNEY OVER 61 YEARS 1956

1960’s

Founded in 1956 by Sir Frank Delisle.

1970’s

1980’s

1990’s

2000’s

2010

2017

LIAT has flown several aircraft types including the DeHaviland Twin Otter, BAC One-Eleven, the Avro (HS748), the Dash 8 (100 & 300 Series) and today the ATR 42 & 72 600 series.

Dear LIAT In this issue we share some of the complimentary letters we receive. To all who go above and beyond to represent LIAT we say thank you and let us work to help improve in areas where we can!

Hi Shavar, I was at Douglas Charles for three days last week and I’d like to take this opportunity to let you know how wonderful your staff on the ground there are. They worked tirelessly, professionally, and diligently in extremely difficult conditions, always with a calm and consistent demeanour. I did not once witness any frustration from any of your staff. Their dedication deserves to be recognised.

Even thought you all late all the time for passenger flights, I must applaud your gestures and efforts. Awesome!!!!!! Way to go!!

Imogene Howard- Facebook Post Good stuff. Always good to see corporations voluntarily coming out to help those in desperate need.

Steve Boodram - Facebook Comment

Phillip Huff British High Commision The following ad was placed in newspapers across the region

by Caribbean Airlines in appreciation of partnership on relief efforts following Hurricanes Irma & Maria.

Note to Customer Service Manager, Diana Cameron Dear Ms Diana, Thank you for bringing my children safe to Antigua. I appreciate [it] a lot. I wish I could give you something for bringing them to my mom. I[’m] so happy that you took them safely to Antigua. Thank you so very much. ....

God Bless You Send us your feedback at

improvement@liat.com

Anniversaries AUGUST 2017 45 YEARS Reynold Jarvis Probyn Berridge Eugene Looby

Antigua Antigua Antigua

Production Planning Control Coordinator Manager Procurement Aircraft Engineer

30 YEARS Alexia Carter

Antigua

Technical Records Auditor

20 YEARS Suzette Pallud

Guadeloupe

Area Manager

15 YEARS Debra Brathwaite

Antigua

Quikpak Supervisor

10 YEARS Nicola Wehner Craig Richards Elizabeth Browne Daralyn Christopher

Antigua Antigua Antigua Antigua

Passenger Service Coordinator General Manager - CAS Passenger Service Coordinator Call Centre Clerk

SEPTEMBER 2017 35 YEARS Charles Moody Kim Burdon

Antigua Antigua

Senior Mechanic Manager- Organisational Development/ Training

30 YEARS Byron Smith

Antigua

Senior Mechanic

15 YEARS Ayesha Greene Roweena Wee Tom

Antigua Antigua

Captain Cabin Crew

10 YEARS Natalie Franklin Michael Crawford Kareen Barnett Adrian Williams Marilyn Myer-Oliver Dale Emanuel Shemil Franklyn

Barbados Barbados Barbados Antigua Antigua Antigua Grenada

Duty Manager - Airport Services Ramp Coordinator Duty Manager- Airport Services First Officer Librarian Courier Agent Customer Service Agent

Thank you for your hard work and commitment. http://ta-emags.com/V1/Zing/Z38/ CELEBRATE INDEPENDENCE 2017

Celebrate Independence 2017 and WIN! Send us a picture of you in your best national dress for the Independence Day of either SVG, Antigua & Barbuda, Dominica or Barbados.

One winner will be selected for each country depicted.

Deadline: Novenber 15th (SVG, DOM, ANU) & December 4th (BGI)

HR NEWS LIAT STAFF CONTRIBUTES TO RELIEF EFFORTS

Above: Some of the received goods in the Hurricane Relief Drive Below: The team sharing lunch at Dominica Airport

The staff of LIAT(1974) Ltd. contributed to its Hurricane Relief Drive which saw the first distribution in the first week of October. The Hurricane Drive was spearheaded by the Human Resource Department. Staff in Antigua were asked to contribute cash or goods to the drive while staff from other stations were asked to contribute cash to create an easier system for distribution.

Boxes were created for staff of LIAT as well as ground handling partners in the affected territories of Dominica, Tortola, St. Maarten and Puerto Rico. These were sent on LIAT flights into the affected territories and were well received.

The HR Department and the Regional Manager for South, Mr. Oliver Haywood and his team also ensured the teams in affected territories who worked the flights received lunch.

See more photos from the Hurricane Relief Drive here https://photos.app.goo.gl/fqCGZnpQo3x5xTz72 Have you nominated a colleague for ERRP?

Nominations close for the fourth quarter in December 2017!

Recognize a colleague on the front line or internally who has given a great LIAT Experience. For more information, speak to your manager or contact the HR Department.

COMMERCIAL PARTNERS TO AID RELIEF EFFORTS On Friday 8th, September, the LIAT Sales and Marketing Team as well as the Revenue Management Team from the Commercial Department met to see what they could do as their contribution to the relief effort. With the overwhelming support from partners in the private sector of Barbados, the tream was able to assemble dry goods, canned food and water to be sent to the affected territories of Tortola and St. Maarten. The team also received seven genrators that were distributed to the affected territories.

Left: Boxes of dry goods sent to Tortola.

Head of Sales and Marketing Egbert Riley hands over a generator to a travel agency partner.

Below: A pallet of water sent on the first Coast Guard boat to Dominica.

The team also sent a pallet of water on the first Coast Guard boat to depart Babrbados for Dominica. This was contributed from funds raised by the staff in the Department.

They also were able so secure contribtions of more dry goods for distribution to Dominica.

WELL DONE TO THE TEAM!

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OUR REGION. Ut wisi enim ad minim veniam, WE ARE THE CARIBBEAN quis nostrud exerci tation ullamcorper suscipit lobortis AIRLINE.

The Caribbean Airline

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