First Semester Questions

►How can I communicate with Liberty on my student’s behalf?

Family Educational Rights And Privacy Act (FERPA) It is the policy of Liberty University, in accordance with the FERPA, to withhold personally identifiable information contained in our students’ educational records unless the student has consented to disclosure through Liberty’s FERPA Personal Identification Number (PIN) system. Directory information, which is not generally considered harmful or an invasion of privacy if disclosed, may be disclosed to the public. However, private information, such as grades, class schedules, the student’s account, and financial aid awards, may not be released without express consent from the student. Using Liberty’s FERPA PIN system only gives access to information. It does not authorize parents to take action on the student’s behalf. The student, however, may grant permission to release some or all private information to persons whom he or she designates.

FOR MORE INFORMATION:  Liberty.edu/FERPA

Students can create a FERPA PIN:

1. Log into ASIST and select

“General Information.” 2. Select “FERPA Personal

Identification Number.” 3. Create a PIN.

►How do I order flowers and gift baskets for local delivery?

The business must have your student’s name and phone number. Local vendors know to deliver the package to the Hancock Welcome Center. If there are any questions, please refer them to (434) 582-2064 at the Hancock Welcome Center. Staff at the Hancock will notify your student once it has arrived to arrange for pickup.

►How do I address regular mail to my student?

The Student Mail Center serves as the package and mail pickup, printing, and shipping location for all students. It is located on the ground floor of Residential Commons III. This is the address format for all residential students:

Full Name Flames Box #XXXXXX 1971 University Blvd. Lynchburg, VA 24515 USPS, FedEx, and UPS packages can be sent from this location. Stamps, envelopes, and shipping supplies are also available for purchase.

FOR MORE INFORMATION:  (434) 592-4515  studentmail@liberty.edu  Liberty.edu/StudentMailCenter

►How can my student get the most out of their Flames Pass?

The Flames Pass is your student’s official Liberty University ID and the key to many resources and privileges both on and off campus. It remains valid as long as the student is actively enrolled. The Flames Pass also provides access to Flames Cash, a form of campuswide currency that can be used instead of credit cards or cash. Students can receive a Flames Pass by visiting ID & Campus Services with a valid governmentissued photo ID or request one online via the Photo Upload Application.

FOR MORE INFORMATION:  (434) 582-7771  CampusServices@liberty.edu  Liberty.edu/CampusServices

►How can my student share a ride and use the shuttle service?

Although Liberty’s campus is designed for pedestrians, Transit Services makes campus and the surrounding community accessible to students while also greatly reducing the need for personal vehicles. Transit Services provides information for on- and off-campus bus routes, On-Demand Ride through the myLU portal, service to satellite parking areas, shuttles to Roanoke and Lynchburg airports, an Amtrak station, and a Greyhound depot (accessible by reservation at least 72 hours in advance).

FOR MORE INFORMATION:  (434) 592-3640  Transit@liberty.edu  Liberty.edu/Transit

►How can my student stay connected as a commuter?

Commuter Student Life connects commuter students to Liberty’s campus academically, spiritually, and socially, while also helping new arrivals transition into the Lynchburg community. Commuter orientation provides important information, including ways to get connected through groups like Commuter Student Association and Commuter Community Groups.

FOR MORE INFORMATION:  (434) 592-3067  Commuters@liberty.edu  Liberty.edu/Commuters

LUCommuterLife

 Green Hall, Room 1887

►What is CSER?

LU Serve oversees Christian/ Community Service (CSER), which is a community service graduation requirement for all undergraduate students at Liberty University. To learn about how you can serve and fulfill your graduation requirements, go to Liberty.edu/ OSD/LU-Serve and select CSER.

FOR MORE INFORMATION:  (434) 582-2325 |  CSER@liberty.edu  LUServe@liberty.edu |  Dorm 20

►How can my student get assistance for their documented disability?

The Office of Disability Accommodation Support (ODAS) coordinates support services for students who have documented disabilities. Liberty University is committed to providing reasonable accommodations in policy, practice, or procedure to prevent discrimination on the basis of disability.

FOR MORE INFORMATION:  (434) 592-4016 | FAX (434) 582-3858  ODAS@liberty.edu  Liberty.edu/ODAS  DeMoss Hall, Room 1264

►How does Liberty ensure student safety?

The Liberty University Police Department (LUPD) provides a safe and secure environment on campus. LUPD has officers on duty 24 hours a day, seven days a week. Police officers have the same responsibilities and powers as those of a municipal police force. Students must have a key to access their residence halls, and resident assistants perform nightly room checks to ensure all students are present. Additionally, an emergency campus alert system is used to notify students of critical situations on campus. Students, parents, and guardians can sign up for these notifications on the LUPD website. Nonemergency Phone:  (434) 592-7641 Emergency Phone:  (434) 592-3911  LUPD@liberty.edu  Liberty.edu/LUPD   @LibertyUPolice

►Are there career fairs and fellowships?

Career Services connects Liberty University students and alumni with career opportunities through impactful coaching, employer connections, and valuable work experiences.

FOR MORE INFORMATION:  (434) 592-4109  Careers@liberty.edu  Montview Student Union, Room 2560  Liberty.edu/Career

►Should I call the Registrar’s office or Student Accounts for questions regarding courses and finances?

Student Service Center helps students and parents find answers to questions by referring them to the correct office, such as Student Financial Services and the Office of the Registrar. It also offers free notary services to students, faculty, and staff. Call or email to make an appointment.

FOR MORE INFORMATION:  (434) 592-5100 | toll-free: (888) 632-5551  Liberty.edu/StudentServiceCenter

►What should my student do if they get sick or need healthcare?

The Student Health Center and Wellness Initiatives Department seeks to provide quality medical health services and educational programming that promotes healthy living in the university community. Keep in mind that Student Health Records requires students to be immunized according to the Centers for Disease Control and Prevention (CDC) guidelines. Immunizations and medical history must be documented through the Student Health Form. Liberty University-provided medical and religious exemptions are accepted and can be found on the Student Health Form. The deadline for submission is Friday of Add/Drop week.

FOR MORE INFORMATION:

Student Health Center Commons III

 (434) 338-7774  LUStudentHealth.com

Student Health Records

 (434) 592-7770  studenthealthrecords@liberty.edu

Wellness Initiatives

 (434) 592-7770  Liberty.edu/HealthAndWellness  healthandwellness@liberty.edu  @LibertyUHealthandWellness  LibertyUHW

►What if my student needs support through prayer?

LU Shepherd fosters spiritual growth and community though the ministry of pastors, resident shepherds, and community group leaders.

FOR MORE INFORMATION:  (434) 592-5411  LUshepherd@liberty.edu  Dorm M17, Ground Level

►What can my student do when they need counseling or support?

Counseling Services: If your student is going through a tough time, experiencing an immediate crisis, or would like support for an ongoing mental health concern, they can get help from Student Counseling Services (SCS) by visiting the office for a walk-in appointment or reviewing the online resources. Students may also attend one of their psychoeducational events.

FOR MORE INFORMATION:  (434) 582-2651 | (434) 582-3904 (fax)  studentcounselingservices@liberty.edu  Green Hall, Room 1830 For emergency assistance after office hours, please contact your Resident Director or call the LUPD emergency line at (434) 592-3911.

CARE Team: CARE (Collaborate, Assess, Resource, Empower) promotes the safety and well-being of the Liberty community in partnerships with other departments to help identify students who may be struggling. CARE assists these students by connecting them with resources that provide support for their mental, emotional, physical, and spiritual wellness.

FOR MORE INFORMATION:  (434) 592-5638 |  CARE@liberty.edu  Liberty.edu/CARE  Green Hall, Room 1880  Monday-Friday | 8 a.m.-4:30 p.m.

Office of Community Life: The Office of Community Life engages students to actively experience a holistic community by following a code of conduct, participating in restorative practices, receiving mentoring, and working through conflict resolution.

FOR MORE INFORMATION:  (434) 582-2320 |  CommunityLife@liberty.edu  LUCommunityLife |  Green Hall, Room 1880

Office of Equity & Inclusion (OEI): The Office of Equity & Inclusion supports Liberty’s mission to Train Champions for Christ through its adherence to biblically based inclusion, diversity, and equity efforts. It provides culturally relevant initiatives, community service and outreach opportunities, and student success and mentoring programs. OEI also collaborates with many offices campuswide, fulfilling the institutional commitment to an inclusive campus environment.

FOR MORE INFORMATION:  (434) 592-4020 |  OEI@liberty.edu  Liberty.edu/OEI  Green Hall, Room 1569 (Administration)  Montview Student Union, Room 2760 (Student Center)

►Where can my student access computers and printers?

IT Computer Labs has two main locations — DeMoss Hall and the Jerry Falwell Library (JFL) — where students have access to Apple and PC computers. These locations also have printers and Service Desks to provide technical help and support. Other specialized computer labs are located throughout campus, including Green Hall, School of Business, and School of Music.

FOR MORE INFORMATION:  Liberty.edu/ComputerLabs

DeMoss Hall

 Monday-Thursday | 7:30 a.m.-11:30 p.m.

Friday | 7:30 a.m.-10 p.m.

Closed Saturday and Sunday

Jerry Falwell Library

 Monday-Friday | 7:30 a.m.-11:45 p.m.

Saturday | 9:30 a.m.-10 p.m.

Sunday | 1-11:45 p.m.

►How can my student shop for a new laptop, repair what they have, and download software?

Information Technology (IT) Support

FOR MORE INFORMATION:  (866) 447-2869  Monday-Friday | 7 a.m.-midnight

Saturday | 10 a.m.-6 p.m.

Sunday | 1 p.m.-midnight

IT HelpDesk: The IT HelpDesk provides technical assistance and support for mobile devices, computers, software, and gaming systems.

FOR MORE INFORMATION:  Liberty.edu/IT  Green Hall, Room 1539  Monday-Friday | 8 a.m.-5 p.m. (closed Wednesday for Convocation)  DeMoss Hall, Room 2414  Monday-Friday | 8 a.m.-5 p.m. (closed Wednesday for Convocation)

IT Marketplace: Liberty’s online technology store provides your student with Office 365 and discounts on Apple, Dell, and Lenovo products. For more information, visit Liberty.edu/ITMarketplace and click on your favorite vendor to view all current

promotions. FOR MORE INFORMATION:  Liberty.edu/ITMarketplace