Student Accounts Booklet by Liberty University

T N E D U T S S T N U O C AC

IT IS OUR PRIVILEGE TO SERVE YOU AND HELP ANSWER ANY FINANCIAL QUESTIONS YOU HAVE DURING YOUR TIME AS A STUDENT. WWW.LIBERTY.EDU/STUDENTACCOUNTS STUDENTACCOUNTS@LIBERTY.EDU LUOSTUDENTACCOUNTS@LIBERTY.EDU (434) 592-3600

OUR STAFF �� 4 ABOUT US �� 5 FINANCIAL CHECK-IN..............................................................................................................................6-7 PAYMENT PLANS �� 8 PAYMENT PLAN ADJUSTMENTS...................................................................................................9-10 CHANGING PAYMENT PLAN DRAFT ACCOUNT...........................................................................11 DEFERRED CORPORATE TUITION ASSISTANCE........................................................................12 WAYS TO FUND BOOKS.................................................................................................................13-14 FERPA ��15 REFUNDS �� 16-17 FLAMES CASH ��18 BILLING STATEMENTS...............................................................................................................................19 RETURNED AND DECLINED PAYMENTS..........................................................................................20 ITEMIZED RECEIPTS .................................................................................................................................21 1098-T FORM ��22 CONTACT US ��23

TABLE OF CONTENTS

CONTENTS

ABOUT US

OUR STAFF STUDENT ACCOUNTS REPRESENTATIVES Assist students, parents (with a FERPA PIN), and staff with concerns, payment arrangements, and Financial Check-In (FCI). REFUND PROCESSORS Ensure students receive eligible refunds according to federal regulations and by the preferences they selected during FCI. REVENUE PROCESSORS Receive payments in the Student Service Center, through U.S. mail, and from outside sources. WE ARE HERE TO HELP WITH: • Completing Financial Check-In • Setting up payment plans • Answering questions about your account

Our mission is to provide exceptional Christ-centered service to students, parents, and staff through consistent and prompt assistance with financial matters. STUDENT ACCOUNTS IS:

ABOUT US

• Professional • Precise • Prepared to help with your success

“

I get to come alongside a student and their family in one of the most testing and tense areas of life — finances. I get to help that student find the best solution to their particular life circumstance.” — MATHEW SWINSON, RESIDENT STUDENT SERVICE REPRESENTATIVE

FINANCIAL CHECK-IN

FINANCIAL CHECK-IN Financial Check-In (FCI) secures your enrollment, course schedule, housing, and dining plan (if applicable) at Liberty University. You must complete FCI through your online ASIST account each semester by the published deadline. To access your account, log into www.Liberty.edu/ASIST. For new residential students, FCI deadlines are communicated through the Admissions Office and are tied to scholarship eligibility. Please contact Resident Admissions at Admissions@liberty.edu for more information. If you are an online or returning residential student, please register and complete FCI as soon as possible to take advantage of early payment options. IF YOU DO NOT COMPLETE FCI BY THE PUBLISHED DEADLINE, IT MAY RESULT IN: • Loss of housing choice and dining plan (if applicable) • A $125 late fee • Dropped course schedule

For assistance completing FCI, visit www.Liberty.edu/StudentAccounts.

• Displays approved financial aid • Shows your remaining balance

FINANCIAL CHECK-IN

THROUGH THE FINANCIAL CHECK-IN PORTAL, YOU CAN REVIEW A “SUMMARY OF ACCOUNT,” WHICH:

FCI ALSO ALLOWS YOU TO: • Select a payment plan • Confirm a zero balance You may view your financial arrangements at any time through the FCI portal.

PAYMENT PLANS 8

PAYMENT PLANS Liberty University offers a variety of payment plans. • You may choose a payment plan option through FCI. • A one-time, nonrefundable fee of $45 is included in your balance and divided evenly across all payments. • Payments are automatically processed using the checking account or credit/debit card you entered through the FCI portal. Visit www.Liberty.edu/StudentAccounts to learn more about payment plan options.

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PAYMENT PLANS

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PAYMENT PLAN ADJUSTMENTS

If your account balance changes for any reason, your payment plan should be adjusted. It is your responsibility to review Financial Check-In monthly to make any necessary adjustments.

PAYMENT PLANS

PAYMENT PLAN ADJUSTMENTS TO MAKE PAYMENT PLAN ADJUSTMENTS, FOLLOW THESE STEPS. 1 Log into your ASIST account (www.Liberty.edu/ASIST) and select “Financial Check-In.” 2 Click “Payment Plan Selection” and then “Accept & Continue.” 3 On the “Address Verification” page, click “Accept & Continue.” 4 Check the “I Agree to the Terms and Conditions Above” box on the “Check-In Contract” page. Click “Accept & Continue.” 5 Select from the “Use Current Account Information” or change your account option by choosing either the “Credit/Debit Card” or “Checking Account” option, and enter the new account information. 6 Click “Complete Financial Check-In.” You will see the updated installment amounts on the new “Check-In Receipt” page.

TO CHANGE YOUR DRAFT ACCOUNT INFORMATION, PLEASE FOLLOW THESE STEPS. 1 Log into your ASIST account (www.Liberty.edu/ASIST) and select “Financial Check-In.” 2 Select the current semester. 3 Click “Payment Plan Selection” and then “Accept & Continue.” 4 On the “Address Verification” page, click “Accept & Continue.”

PAYMENT PLANS

CHANGING PAYMENT PLAN DRAFT ACCOUNT

5 Check the “I Agree to the Terms and Conditions Above” box on the “Check-In Contract” page. Click “Accept & Continue.” 5 Choose your method of payment, either “Credit/Debit Card” or “Checking Account,” and enter the new account information. 6 Click “Complete Financial Check-In.” You will see the updated account information on the new “Check-In Receipt” page.

DEFERRED CORPORATE TUITION ASSISTANCE

Your employer may reimburse you for the cost of your tuition through Deferred Corporate Tuition Assistance (DCTA). Liberty University reserves the right to approve or deny the program for each student. The DCTA program is available for online students only. STEPS TO DCTA ENROLLMENT • Contact your employer’s Human Resources department to determine your company’s reimbursement benefits. You are responsible for any tuition and fees not covered by your employer. • Complete the Deferred Corporate Tuition Assistance Application, located at www.Liberty.edu/StudentAccounts. The application is valid for a calendar year — not the academic year. •

Submit your DCTA application and company reimbursement policy to Students Accounts at www.Liberty.edu/StudentAccounts.

IF YOUR APPLICATION IS APPROVED, STUDENT ACCOUNTS WILL SEND CONFIRMATION TO YOUR LIBERTY EMAIL WITH INSTRUCTIONS ON HOW TO COMPLETE FCI. • One percent of the balance is due when you complete FCI. • The remaining balance will be drafted from your account approximately 30 days after the semester ends.

NEW STUDENT BOOK DOLLAR AWARD • First-term, residential students, who are not eligible for Liberty Christian Academy, Temple Christian School, Faith Christian Academy, Dependent-Grant-In-Aid, or Continuing Education scholarships, may be eligible for Book Dollar awards. • Book Dollar amounts are awarded based on when you complete FCI. • The award is released 20 days prior to the start of fall classes. For spring term, the award is released 10 days prior to the start of classes.

WAYS TO FUND BOOKS

• Book Dollars may only be used at Liberty University Barnes & Noble Bookstore. For the fall semester, the award expires the first week of October. In the spring semester, Book Dollars must be used by the first week in March. Make sure you use your Book Dollars before they expire. • Book Dollars are available through your Flames Pass.

WAYS TO FUND BOOKS

WAYS TO FUND BOOKS BOOK VOUCHERS — AVAILABLE TO ALL STUDENTS ON CAMPUS AND ONLINE

Book Vouchers are available each term to assist you in paying for books. Vouchers can be added to your account through FCI and incorporated into your FCI payment arrangements. • Upon completion of FCI, Book Vouchers will become available approximately six weeks prior to the start of the term. • Residential students can only use Book Vouchers at the Liberty University Barnes & Noble Bookstore. • Online students can only use Book Vouchers at Liberty’s online bookstore, MBS Direct. MBS will send a Book Voucher code to your Liberty email 24-48 hours after FCI is completed. • Any remaining funds on your Book Voucher will be returned to you by the end of the term the Book Voucher was used.

• FERPA governs the release of your educational records.

FERPA

FAMILY EDUCATIONAL RIGHTS AND PRIVACY ACT (FERPA) • As the student, you will create a FERPA PIN. • By sharing your PIN, you give others access to your account. STEP-BY-STEP DIRECTIONS FOR CREATING A FERPA PIN

2 Click on the “General Information” tab.

2 “Academic Information” allows PIN holder to see grades, GPA, academic standing, and class schedule.

3 Select “FERPA Personal Identification Number” from the menu.

3 “Financial Aid Information” allows PIN holder to see all of the financial aid you receive.

4 After reading the FERPA information, click the box to indicate your agreement with the terms.

4 “Student Accounts Information” gives PIN holder access to your student account, and information about Flames Cash and meal plans.

1 Log into your ASIST account.

5 Under “Add a new PIN,” choose one of the following areas from the drop-down menu: 1 “All 3 FERPA Categories” gives PIN holder access to all of the information listed in each of the categories below.

6 Click “Next.” 7 Enter a 5-to-20-digit PIN and click “submit.”

REFUNDS

REFUNDS • Refunds from Title IV funds will be automatically processed according to federal guidelines. • Loans will be disbursed 21 days after the first day of class, and any resulting refund will be processed 25 days after the first day of class. To be eligible for loans as a graduate or undergraduate student, you must be enrolled in at least six credit hours. Doctoral students must be enrolled in three credit hours. • Credit balances resulting from overpayment through a credit card will be refunded to your credit card. Overpayment from a check mailed to our office will be issued by check.

What I love the most about working in Student Accounts is having the ability to help students find creative ways to afford their education.” — JULIE HAUPT, RESIDENT STUDENT SERVICE REPRESENTATIVE

END OF THE ACADEMIC YEAR POLICY FOR REFUNDS All Title IV credit balances are refunded at the end of each academic year (summer term).

REFUNDS REFUNDS

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For more information, visit our Web page, www.Liberty.edu/StudentAccounts, and click on the “Refunds” tab. TWO CREDIT MANAGEMENT OPTIONS ARE AVAILABLE ON THE FCI “AUTHORIZATIONS” PAGE: • “Refund my Credit” authorizes Liberty to release a Title IV refund. • “Hold my Credit” applies the refund to your student account as a credit, which can be carried throughout the academic year. YOU WILL ALSO SELECT YOUR “HIGHER ONE REFUND PREFERENCE” AT www.LibertyUOne.HigherOneAccount.com. • Deposit your refund directly onto your Higher One card. • Deposit your refund into your checking account.

FLAMES CASH 18

FLAMES CASH

• Flames Cash is a prepaid debit account accessed through your Flames Pass. • Money may be added to your Flames Cash account during FCI or through the Card Services website at www.Liberty.edu/CardServices.

• Funds may be used at participating merchants on and off campus.

• Flames Cash is available six weeks prior to the start of the term. • Flames Cash does not expire.

BILLING STATEMENTS

BILLING STATEMENTS All students with an account balance are sent a billing statement each month. If you are enrolled in a payment plan, a billing statement is sent as a reminder of your remaining balance. You are responsible to notify all persons who are financially responsible for payment. Be sure to check your Liberty email daily â&#x20AC;&#x201D; most departments communicate with you through this account.

RETURNED AND DECLINED PAYMENTS

You will be notified of any returned or declined payments through your Liberty email or by phone. You are responsible to forward this message to any other financially responsible party. CONSEQUENCES OF PAYMENT PLAN FAILURE • A nonrefundable $35 return/decline fee will be charged for each failed transaction. • Current payment plan may be canceled. • Future balances may be required to be paid in full without using a payment plan. • You could be removed from your courses. See your FCI contract for a complete list of your financial obligations. Please contact a Student Accounts representative at (434) 592-3600 to discuss your options. TO MAKE UP A RETURNED OR DECLINED PAYMENT: • Go to www.Liberty.edu/StudentAccounts. • Select the “Pay Now” button, and log into your account. • Choose “ACH Checking Account” or “Credit Card.” • Enter your payment information.

An itemized receipt is an account statement summarizing all charges and payments for a specific semester. Statements are based on your current account information and will include all of the classes taken during the requested semester. You may request an “Official Itemized Receipt” through the Student Accounts Web page. 1 Go to www.Liberty.edu/StudentAccounts. 2 Select “Itemized Receipt Request.” 3 Enter your Liberty login information. 4 Choose a term. 5 Click “Request Receipt.”

ITEMIZED RECEIPTS

6 An email will be sent to your Liberty email account with the itemized receipt attached.

1098-T FORM

“

Recently, I spent time in prayer with a student during a call. The student had some problems and had little hope for the future. After praying with her, we were able to create a plan that enabled her to restart her classes and continue on her path to graduation.” — PAYDEN LUDWICK, STUDENT SERVICE REPRESENTATIVE

1098-T FORM

The federal government’s 1098-T form reports qualified educational expenses as well as scholarships and grants awarded to you during a calendar year in which you receive academic credit. TO VIEW FORM 1098-T AND A DETAILED LIST OF THE TRANSACTIONS THAT MAKE UP THE AMOUNTS BILLED, FOLLOW THE INSTRUCTIONS BELOW. • Log into your ASIST account, www.Liberty.edu/ASIST. • Select “Student.” • Choose “Student Account.” • Click on “Tax Notification” and then enter your tax year. To learn more about the 1098-T form and eligibility for tax credits, see the 1098-T FAQs at www.Liberty.edu/StudentAccounts.

CONTACT US BY PHONE (434) 592-3600 (Monday-Friday, 8 a.m.-10 p.m. EST; Saturday, 10 a.m.-9 p.m. EST) BY EMAIL StudentAccounts@liberty.edu (Resident) LUOStudentAccounts@liberty.edu (Online) (Monday-Friday, 8 a.m.-10 p.m.; Saturday, 10 a.m.-9 p.m. EST) CHAT LIVE www.Liberty.edu/StudentAccounts (Monday-Friday, 10 a.m.-8 p.m. EST)