Innovation & Dedication

Innovation & Dedication

Security Self Storage's Commitment to Service

Words by Lifestyle Staff | Photos by Topograph

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In 1983, Security Self Storage was established with a simple mission: to provide secure and accessible storage solutions for the local community. Ted Caldwell purchased it in November 2003, and Area Supervisor Kim Rumbaugh has been managing it since its opening day. Over the decades, it has evolved and grown, but the owner and staff have remained committed to their roots of family values and community involvement.

Many people think of storage facilities as impersonal and inconvenient, but they strive to break that stereotype. Their facility offers a welcoming environment, complete with complimentary coffee, tea, hot cocoa, and cold water for customers. “We believe in making every visit as pleasant as possible,” shares Kim. 

The beginning

Kim's journey with the storage facility began in an unexpected way. Her ex-father-in-law bought the business, envisioning a means for Kim to support her family. This gesture of support turned into a lifelong passion for Kim, who has dedicated herself to making the facility not just a business, but a place to foster community connections. 

What sets them apart

The team is dedicated to keeping up with industry advancements, often attending storage conferences to seek out the latest trends and technologies. By remaining committed to innovation, they're able to offer their customers the best possible service. Kim says, "One of our standout features is the Storage Defender system, which provides real-time updates via text if there is any movement inside a customer's storage space." This new feature gives customers peace of mind, knowing their belongings remain safe and secure, as they left them. 

Meeting Customers' Needs

Life is full of unexpected events and transitions that often require additional storage space. Whether it's a divorce, the death of a loved one, transitioning to college, or simply needing extra space for holiday decorations, Security Self Storage has been there to help community members with their storage needs during life's changes. Home renovations, buying or selling a home, and business storage needs also frequently draw customers. Equipped with the understanding of these challenges, Security Self Storage provides a safe place for customers’ belongings. 

Fostering and Postive Experience

Their approach to customer service is comprehensive and responsive. During office hours, questions are handled and issues are resolved either in person or over the phone. For after-hours support, they have a call center ready to assist. Additionally, their website offers a wealth of information, and their chatbot is available 24/7 to answer any questions. Their goal is to ensure customers always feel supported and informed, and Google reviews reflect how they excel in security, convenience, and customer care.

Services and Amenities

Security Self Storage offers unit sizes ranging from 5x5 to 10x30, and RV storage from 12x20 to 12x70 feet. Gate access hours are 6am to 8pm, with robust security measures including motion-sensor cameras, unique gate codes, and ample lighting. They also have temperature-controlled and indoor units to protect sensitive items. Their month-to-month rental agreements offer flexibility, but they also offer discounts for quarterly, semi-annual, and annual commitments, in addition to discounts for military personnel, first responders, teachers, and seniors. To make moving and storage easier, they sell a variety of packing supplies and equipment rentals. For RV owners, they provide outdoor and covered storage spaces with amenities such as a wash bay, air station, dump station, gray water disposal, and electricity for trickle charging batteries.

As a family-owned storage facility, they strive to meet the diverse needs of our community with innovation, care, and a personal touch. Whether you're storing household items, business records, or your family’s RV, they are there to ensure your belongings are secure and accessible.

Security Self Storage

6601 W Goshen Ave, Visalia, CA (559) 625-1015 visaliasecurityselfstorage.com @securityselfstorage6601

We believe in making every visit as pleasant as possible.

-Kim Rumbaugh, Area Supervisor