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CBM Certified Business Manager (CBM)

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Answer: A QUESTION: 335 A formal research effort that evaluates the current state of HR management in an organization is called: A. HR Service B. HR Mandate C. HR Audit D. HR Examination

Answer: C QUESTION: 336

The formula for Return on Investment is calculated as:

A. Return on Investment = A / (B + C) B. Return on Investment = (A + C) / B C. Return on Investment = (A + B) / C D. Return on Investment = C / (A + B) A = operations costs for a new or enhanced system for the time period B = one-time cost of acquisition and implementation C = value if gains from productivity improvements for the time period

Answer: D QUESTION: 337

In Maslow’s hierarchy of needs which of the following factor is NOT included?

A. physiological needs B. self-actualization needs C. safety and security needs D. equipment and technology needs

Answer: D QUESTION: 338 What is defined as the perceived fairness of what the person does compared with what the person receives?

A. Actuality

B. Equity C. Justice D. Evenhandedness

Answer: B QUESTION: 339

Expectation theory focuses on:

A. Effort performance expectations B. Performance reward linkage C. Value of rewards D. All of the above

Answer: D QUESTION: 340 All of the above the underwritten expectations employees and employers have about the nature of their work relationships is known as: A. Fairness contract B. Psychological contract C. Loyalty contract D. None of the above

Answer: B QUESTION: 341

Which of the following is NOT the type of turnover?

A. Involuntary turnover B. Functional turnover C. Faulty turnover D. Controllable turnover

Answer: C QUESTION: 342 Some employees have a ______________ program in which vacation time, holidays, and sick leave for each employee are combined into its that account.

A. non-faulty B. paid time-off C. value-added D. relief-sanction

Answer: B QUESTION: 343

Organizing tasks, duties, and responsibilities into a productive unit of work is known as:

A. Job design B. Job description C. Job plan D. Job model

Answer: A QUESTION: 344

Increasing the depth of s job by adding the responsibility for planning, organizing,

controlling, and evaluating the job in called:

A. Job rotation B. Job enlargement C. Job enrichment D. Job extension

Answer: C QUESTION: 345

The extent of individual freedom and discretion in the work and its scheduling indicates:

A. Autonomy B. Self-rule C. Feedback D. Sovereignty

Answer: A QUESTION: 346 A larger work segment composed of several tasks that are performed by an individual is referred to as:

A. Task B. Duty C. Responsibility D. Chore

Answer: B QUESTION: 347 Which of the following is NO the step in developing job descriptions and job specifications?

A. Draft job descriptions and specifications B. Review and compile data C. Review drafts with managers and employees D. Identify recommendations

Answer: B QUESTION: 348 Duties that are part of a job but are incidental or ancillary to the purpose and nature of a job are called: A. Marginal functions B. Essential job functions C. Frequency functions D. Supervisory functions

Answer: A QUESTION: 349 Basic characteristics that can be linked to enhanced performance by individuals or teams are called: A. Proficiencies B. Competencies C. Expertise D. Capabilities

Answer: B

QUESTION: 350

By which reason organizations use a competency approach?

A. to communicate valued behaviors throughout the organization B. to raise the competency levels of the organization C. to emphasize the capabilities of people to enhance organizational competitive advantage D. All of the above

Answer: D QUESTION: 351

______________ are the external supply pool from which employers attract employees.

A. Labor markets B. Recruiting markets C. Applicant markets D. Administrative markets

Answer: A QUESTION: 352 A system in which he employer provides notices of job openings and employees respond to apply is the job posting.

A. True B. False

Answer: A QUESTION: 353 A comparison of the number of applicants at one stage of the recruiting process to the number at the next stage is called: A. Labor ratios B. Surrender ratios C. Yield ratios D. Revenue ratios

Answer: C

QUESTION: 354

Characteristic that a person must have to do a job successfully is known as:

A. Intelligence criterion B. Selection criterion C. Job performance tactics D. Skills of service

Answer: B

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