Booking Details

At Your Pickup Point:

Your finalised coach pickup and drop-off timings will be provided at least one week prior to departure via email. We would recommend that you arrive at your designated pickup point at least 30 minutes prior to the time notified on your 1 week to go email to ensure that you are on time for the coach. Our coaches will be parked in the coach parking area of your designated service station, and you will receive contact numbers for your tour manager in case of any delays on the day. We cannot accept responsibility if you are late for your pickup, however if our tour manager is advised of any delays they will endeavour to assist in making alternative travel arrangements to get you to your destination, or to your home. However, any costs or loss incurred in making these plans as a result of lateness will be your responsibility.

Luggage

If you are vacating your accommodation after check out and have to wait for your departure from resort, your luggage remains your responsibility during this time. Whilst our representatives may be able to suggest where luggage can be stored, this will be entirely at your own risk. We cannot accept responsibility for any luggage left unattended.

Our Representatives

Our representatives include our Tour Managers and Care Team, and are carefully selected to offer you ,advice and care. You will be given a contact telephone number for our representatives.

Availability in Resort and Accommodation Facilities

In some resorts and hotels, certain advertised facilities may not be available or fully operational in the early and late part of the season, due to the number of participating holidaymakers and weather conditions. Also air-conditioning and heating, where mentioned, may be available only at certain times of the day or year at the hotelier’s discretion and at an additional cost. Such situations are regrettably beyond our control.

Breakages and Deposits

You will be expected to pay for any damage or breakages caused to your accommodation. This must be paid before you leave the resort. Property management reserve the right to evict you from the accommodation where deliberate damage/breakage has been caused. We will not accept any responsibility for your actions in such cases.

Swimming Pools

Most hotels do not employ a lifeguard. Please ensure that children and non-swimmers are supervised at all times and observe the pool rules at your accommodation. If you wish to use the pool hoists, ramps, or any other access equipment, please ensure you do so in a safe and considerate manner.

If access equipment is damaged, an amount may be payable directly to the hotel to cover the cost of repair. If you wish to dive please check that the water is deep enough and that the property allows diving. You should exercise caution around pool areas since pool surrounds are often slippery when wet and you should not enter the pool after drinking alcohol. Please note that swimming pools may be temporarily withdrawn for maintenance purposes.

Fire Safety

Please read carefully all safety information which is available in your hotel or apartment. On arrival, always familiarise yourselves with the nearest fire exits in your room or apartment.

Standards and Safety of Beaches

Swimming outside of designated beaches is very dangerous. We recommend that you swim on main beaches and avoid remote rocky coastlines. Familiarise yourself with the Local flag warning systems and seek local advice on which beaches are the safest. Check whether the beach has lifeguards and swim parallel to the shore within your depth. Children should be supervised at all times and there should be no swimming at night. You should also be aware of any “zones” for jet skis and power boats and stay well away. Any access equipment on the beach is used at your own risk, and you should carefully consider your health and mobility before use.

Alcohol

Whilst many enjoy indulging during holidays, there are times when alcohol is best avoided. Soft drinks are widely available in resorts, and bottled water is recommended when abroad. Alcohol consumption should be avoided before swimming and during sunbathing, as it causes dehydration. Drunken behaviour in accommodation and on-board aircraft can result in you being asked to leave the accommodation or the aircraft accordingly. We cannot accept responsibility if such situations arise, and while we will endeavour to assist in making alternative travel arrangements to get you to your destination, or to your home, any costs or loss incurred as a result will be your responsibility.

Carriage of Infants

Infants must be over 6 weeks old to travel by air and must be under 2 years old on the date of return to qualify as an infant. Charges for the carriage of infants vary from airline to airline and relevant charges will be advised at the time of booking. Cots and baby food are available in most resorts, but must be paid for locally.

Meals

Please bear in mind that guests with special dietary needs (for example, vegetarians, vegans and different cultures) may not find the same variety or options available that they are accustomed to. Travellers must ensure that they let Limitless Travel know about any dietary requirements prior to departure.

Our agreement with you

We are Limitless Travel Ltd (hereafter referred to as Limitless Travel) and Our Agreement with You sets out what you are legally entitled to expect from us and our suppliers (for whom we act as a booking agent) when you purchase travel services through us. Because we sell a variety of travel products, you should make sure you understand the terms and conditions which apply to your particular arrangements in addition to these general terms and conditions.

Your Agreement With Us

By finalising your arrangements with us, you are accepting the terms of this Agreement and conditions of any contract made with any supplier(s) that apply to your booking and your travel arrangements. You also consent to our processing personal information about you and other members of your party. Your contract with us is subject to the laws and jurisdiction of England and Wales. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland instead.

Application of these terms and conditions

These terms and conditions, together with the terms set out in the Booking Form and any further terms and conditions notified to you by us prior to your entering into a contract with us, including any terms and conditions in our brochures or on our website which are relevant to your booking and any other terms which we both otherwise agree will be binding on Limitless Travel Ltd and you once a contract is made between us (Our Terms). A contract will exist between us once you have made your booking with us, paid your deposit (or such other fee as may be appropriate, for example where you are making a 'late booking') and we have issued you with our booking confirmation. Our contract with you is also subject to any suppliers’ terms and conditions of which you agree will be deemed incorporated in our contract. You should read these terms and conditions carefully. You should note in particular the content of 'our liability to you', which contains certain limitations and exclusions. If any part of Our Terms is found to be invalid or unenforceable, then the remainder of them will not be affected and will remain valid and enforceable.

Your Booking with Limitless Travel Ltd

When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. A contract will exist as soon as we issue our confirmation invoice. When making a booking with Limitless Travel, it is your responsibility to provide as much information as possible regarding any assistance that you might need throughout the trip. Please note that for bookings involving flights, passengers who cannot make their way to an emergency exit unaccompanied must not travel alone. It is your responsibility to ensure that you have someone to travel with who is capable of assisting you to an emergency exit on an aircraft.

Deposits & Payment

You will be required at the time of booking to pay us a non-refundable deposit, typically 20% of the quoted holiday price, and the full holiday price of a booking should be made at least 90 days prior to departure. Payment of a deposit enables Limitless Travel to hold a reservation for you but does not guarantee the total price of the tour. The price can only be guaranteed once we receive full payment and tickets and/ or other travel documents have been issued. Limitless Travel will advise you of the date that full payment is required. All prices shown are 'from prices' and we reserve the right to alter the prices of any of the holidays shown on our website or in our brochures. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. If the deposit quoted is less than 20% (for example, promotional reductions to 10%), we will require payment of the remaining deposit amount a month after the initial deposit is made. In certain circumstances (depending on the nature of the booking) we will require a non-refundable deposit in excess of the usual 20%. On occasions, our suppliers require additional amounts up to full payment in advance (for example for Christmas bookings). On these occasions we will require additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 60 days before your date of departure. If we do not receive the balance by this time, then we will treat the booking as cancelled by you.

Please note that payments via cheque or bank transfer may incur a charge of £10 per transaction.

Prices

The prices quoted in our brochures, on our website or in our publicity and promotions are correct at the time of publication. In the event of any change in our prices to those stated we will notify you prior to accepting your booking. All our prices are quoted in GBP £ Sterling.

(a) Holiday arrangements

We reserve the right to pass on any charges levied on us from time to time by our suppliers in respect of any other holiday arrangements made by us on your behalf:

• Return transportation costs including luggage allowance as confirmed

• Overseas transfers/transportation

• Accommodation, meals

• The services of a representative, tour guide or an appointed local agent, including a 24-hour emergency contact (except cruises)

• All UK departure taxes, fees and passenger charges

• Any applicable overseas port charges

• Child discounts

Our holiday price does not normally include:

• Visa fees, overseas airport departure charges payable locally, porterage, personal expenditure, hotel extras, fuel and extras for car hire

• Taxes or compulsory charges introduced by Governments, regulatory bodies or airlines after you have booked

• Security charges introduced or increased after you have booked relating to transportation costs

• Holiday insurance

• Flights

The price payable by you for your holiday and what this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation.

(b) Group bookings and discounts

Some bookings or prices are dependent on the number of participants or occupants and if this applies to your holiday arrangements you will be notified by us at the time of booking. We reserve the right to make further charges where numbers fall below those required to qualify for the discount offered or price otherwise appropriate. We also reserve the right to cancel such a booking in the event that numbers fall below the required number at any time up to 30 days prior to your due date of departure.

Flight Booking Procedure

Please note that most airlines prefer travellers to book their flights directly when booking assistance, therefore this is not a service that Limitless Travel provide. We recommend that travellers organise their own flights and make us aware of these details so that we can organise transfers between the arrival airport and our resorts.

When booking flights, travellers should ask for assistance if required, and ensure that they confirm whether they will need electric wheelchair assistance and hold space, hold space for a manual wheelchair, or for any other equipment. They should ask to include extra luggage if required, in relation to the amount of hand luggage their airline offers as standard. Travellers should also note that many airlines have restrictions on the size of wheelchairs that they can accommodate, so it is their responsibility to make their airline aware of this prior to booking. Most airlines request that special assistance is requested not less than 48 hours in advance of flying, but advise to make special assistance arrangements as soon as possible.

Limitless Travel will advise clients of our recommended flight 3 months prior to the holiday – this will be the flight that our carers will also be travelling on to provide extra assistance. Please note that flight cost, seats, luggage and equipment hold space is all subject to availability at the time travellers book. We check the availability to ensure that there is availability for bookings at the time this 3 months to go email is sent. We advise that travellers book as soon as possible following this email to ensure availability. If travellers require any additional support in booking, or requesting assistance with airline providers, they should contact Limitless as soon as possible. It is imperative that travellers make Limitless Travel aware as soon as they have booked their seats and assistance and advise on their seat number(s).

Passport, Visa and Immigration Requirements

It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant High Commissions, embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.

Insurance

Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance which covers you from the point of you booking and for the duration of your journey, with an external insurance provider.

Travel Advice and Vaccinations

British Citizens should refer to the travel advice posted by the Foreign and Commonwealth Office at http://www.fco.gov. uk/ for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged necessary vaccinations for your itinerary.

Baggage

Baggage allowances and policies differ depending on the holiday. If you require specific information about baggage allowances, or require further information, please contact us before you book.

All clients’ personal belongings are brought onto holidays at the owner’s risk, and Limitless Travel’s liability is limited to taking reasonable care in the handling of such items by its tour staff. In the interests of the health and safety of employees and agents, we ask clients to be thoughtful of the weight of their individual suitcases and it is possible that clients will be refused porterage facilities for suitcases which exceed a standard weight limit.

Care and Care Requirements

Limitless Travel's carer hours are from 7am - 11pm. Care includes washing, clothing, assistance with transferring, personal hygiene, and general assistance such as cutting up food, helping up kerbs, or the odd step. If you need care outside of these hours, or if your care needs involve assistance with anything else, you will need to bring a full-time assistant with you.

Care Packages

For all Limitless Travel tours, we offer the option to add a care package which will be tailored to your requirements at the point of booking. We have several care options available, which have been designed to ensure that each individual who books with Limitless Travel receives the appropriate pre-holiday support, and the highest quality care while on holiday with us. We reserve the right to amend the care package assigned following qualification calls by our care managers prior to the tour going ahead. Any changes to your care needs must be advised prior to your tour, and any additional charges required for upgrading care packages will be the booker’s responsibility. Full details on the care packages available can be found here: http://www.limitlesstravel.org/care/.

Cancellations and Changes

Changes by Us

If we make a significant change to your booking, we will inform you as soon as reasonably possible if there is time before your departure. These may include (but are not limited to) the following changes: a change in accommodation to that of a lower official category, a change of UK departure point, a change of supplier, a change in the time of your departure or return by more than 12 hours. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us, (we will refund any price difference if the alternative has a lower value), or cancelling your booked arrangements and receiving a full refund.

Cancellation by Us

We reserve the right to cancel departures if the number of clients wishing to travel is less than required for the tour to run. We will not normally cancel a holiday after payment of the balance becomes due (90 days before departure). If for any reason it is found necessary to do so, we will offer an equivalent tour at a later date. If this alternative is not acceptable, we will refund all monies paid, whereupon all liability on our part shall cease.

Cancellation by You

Deposits paid to Limitless Travel are non-refundable, regardless of the breakdown of the deposit paid. To cancel an order, Limitless Travel requires written acknowledgement from the person who has booked the holiday, and no further action will be taken until this is provided. Please find below our terms around cancellation:

More than 90 days prior to departure

60-90 days prior (following payment of the remaining balance)

Loss of deposit only (Should the balance have been paid in full, 80% of the balance will be refunded)

25% of the balance paid will be refunded (excluding non-refundable deposit)

60 - 0 days prior 0% of the total holiday cost f your remaining balance is not paid on or before the due date we reserve the right to treat your booking as cancelled, and you will be charges as per our cancellation charges in the table above.

Changes by You

If you wish to change or amend any part of your booking after you have received your booking confirmation, you must inform us as soon as possible. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requests. Where we can meet the requests, all changes will be subject to payment of an administration fee of £50 per person per change, as well as any applicable rate changes or extra costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that any of these costs could increase the closer to your departure date that changes are made, and that you should contact us in the earliest instance to avoid an increase in charges. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. A cancellation fee may be payable. If you are prevented from travelling, it may be possible to transfer your booking to another suitable person provided that written notice is given. An administration fee of £50 per person per change will be charged.

Transfer of Booking

If you are prevented from travelling, you may be able to transfer your place to someone else (introduced by you and satisfying all the conditions applicable to arrangements) provided: a) you contact us as soon as possible and provide us with the name of the replacement passengers and who they will be replacing from the original booking. We can only transfer customers up to 30 days before departure, subject to availability; b) you pay an amendment fee of £50 per person transferring, meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and; c) the transferee agrees to these Booking Conditions and all other terms of the contract between us. If there are any payments outstanding for the applicable booking when the transfer is requested these must also be paid before the transfer can be made. You and the transferee remain jointly and severally liable for the payment of all sums. If you are unable to find a replacement, cancellation charges as set out herein will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services. Please note that replacement customers will be accepted subject to our assessment of a completed care questionnaire, and that if our Care Manager deems the replacement customer to require any mobility equipment and/or care packages, an additional charge will be incurred for these products and services. If the original customer paid for mobility equipment and/or care packages, it may not always be possible to refund the costs if no longer required by the replacement customer.

Important note - changes beyond our control

Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to cancellation by a supplier; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event. Please ensure that you have given your contact email address to Limitless Travel Ltd and that you regularly check for messages before you leave. Limitless Travel Ltd has no control over changes made by suppliers and accepts no liability for costs which may arise as a result of such changes.

Our Responsibility For Your Arrangements

We have taken all reasonable care to make sure that all the services that make up the arrangements made by Limitless Travel are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in the UK. We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:

(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

Problems During Your Holiday

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotel) or your Limitless Travel representatives in resort immediately. Should they be unable to resolve the matter, please contact Limitless Travel Ltd in the UK, either via the person with whom you made your arrangements, or through www.limitlesstravel.org. If you fail to contact Limitless Travel Ltd, we will not be permitted the opportunity to investigate your complaint and rectify any error whilst you are away, and this may affect your rights under this contract.

Unreasonable Behaviour

Limitless Travel staff should be able to complete their duties without harassment or disruptive behaviour from clients. Should a client behave in an abusive or disruptive manner, Limitless Travel and its staff reserve the right, after consideration and warning, to terminate the contract with this client. In such circumstances, the client will have no further reimbursement from the company in respect of any lost part of the holiday or additional expenses incurred.

Communications and Data Documentation

Limitless Travel Ltd’s general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as hard copy.

Data Protection

We observe the requirements of the Data Protection Act 1998 (the Act) in respect of all personal data held by us at any time. We will not use any personal data relating to you which we hold at any time for any purpose other than in connection with your booking. We do not store credit card details, nor do we share financial details with any third parties. We will not pass on personal data save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorised by you. If you wish to find out more about the personal data we hold relating to you or have any query about data protection, please contact our data controller at Customer Relations, Limitless Travel, iCentrum, Holt St, Aston, Birmingham, B7 4BP. We have notified the Information Commissioner. In order to find out more about our notification and the requirements of the Act you should visit the site of the Information Commissioner at ico.org.uk.

Brochure and website contents

We take reasonable care to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change, often due to the actions of our suppliers (eg. airlines, hotels, activity providers, car hire companies etc). We will endeavour to notify you of any change known to us and affecting your holiday prior to issuing you with our booking confirmation and after that, as soon as we are notified by our Suppliers. We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.

Privacy Policy

At Limitless Travel Ltd we understand that how we collect, use, disclose and protect your information is important to you. This Privacy Policy sets out the types of personal information we receive and collect when you use our services, how we collect it, and what we do with it, as well as some of the steps we take to safeguard information. We have appointed a Privacy Officer to ensure that any personal information you provide to us will only be collected, used and disclosed in accordance with this Privacy Policy. We hope this will help you make an informed decision about sharing personal information with us. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.

This Privacy Policy may be updated from time to time. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy.