Role models LGBT and straight allies
Foreword from the Zurich GLEE Executive Sponsor At Zurich, our commitment to creating inclusive workplaces goes beyond our own organisation and that is why we’ve partnered with LINK on the development of this guide. We believe that attracting diverse talent and increasing inclusive practices enables greater innovation and will deliver better outcomes for employees and customers across the insurance industry. Visible role models play a critical part in showing that being gay isn’t a barrier to progression in insurance and that you can succeed. It’s essential that people can be themselves in the workplace. It’s better for employee wellbeing and engagement, and also better for bottom line profit. As Executive Sponsor of GLEE, Zurich’s LGBT Network, I’m a proud straight ally. Championing inequality in any form and calling out bullying behaviour or discrimination is fundamental in fostering inclusion. Reading through the experiences in this guide, I take joy in seeing the progress we’ve made in recent years, but it’s also clear that we still have a way to go to embrace diversity in all forms. I hope that you find something that resonates with you today. Best regards,
Kay Martin Chief Marketing Officer, Zurich UK General Insurance
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Role models – LGBT and straight allies
Foreword from Link Steering Committee Member This guide goes to the heart of Link’s mission: to create and maintain workplaces that attract and retain the best LGBT talent to the insurance industry. Zurich is one of Link’s key supporters, and we are excited to be able to showcase talented LGBT colleagues and allies in partnership. As an out gay insurance professional, I am proud of my successful career and I recognise that I have had support from many allies and other LGBT role models. They have helped in making my journey smoother and undoubtedly more fun! The role models profiled in this guide are testament to the success and support that is out there. But, I do not underestimate the need to keep going – the insurance industry has much to learn from others in order to embrace diversity. It has been proven that happy teams are productive teams, and productive teams build successful companies. Whatever your background, sexual preference or stage in your career, I hope this guide will provoke thought and challenge you to keep building for the future. And remember, ask for support – there will be always be someone there to help you. Best regards, Peter Davis Global Relationship Leader, Zurich Global Corporate
Role models – LGBT and straight allies
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Alexander Cabrall Marine Cargo Underwriter, AIG How did you come out at work? I am constantly coming out at work when meeting new people because the assumption is that one is straight until otherwise stated. However, it does get easier with practice.
What has changed in your work life since coming out? I can tell the truth. I am much more comfortable with myself and I can focus on my actual job, rather than worrying if someone has believed a lie about my personal life.
Would you have done anything differently (in your career, in how you came out)? No. I have always been open about myself.
It is important for ALL employees to feel comfortable talking about their lives because it encourages self-confidence, professional bonds, and breaks down social stereotypes and barriers.
Are you out to everyone in your professional life? There are certain clients and colleagues where personal life has not come up in conversation.
What advice would you share about coming out in the workplace? Coming out is a very personal choice and everyone handles it differently. There is no right or wrong way to come out. It is, however, important to note that personal lives regularly come up in workplace conversation, which includes topics such as weekend activities, spouses, purchasing homes and holidays. It is important for ALL employees to feel comfortable talking about their lives because it encourages self-confidence, professional bonds, and breaks down social stereotypes and barriers. Staff who feel comfortable being themselves at work are more happy and productive.
How are you an ally to others within the LGBT community? I spent four years volunteering at an LGBT helpline called The Switchboard. I am currently a committee member of the LGBT Employee Resources Group at AIG. This group acts as a support network for LGBT staff and promotes a more inclusive and productive workplace through arranging educational events for all AIG employees.
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Role models – LGBT and straight allies
Angela Darlington Group Chief Risk Officer, Aviva How did you come out at work? Slowly at first by telling people occasionally, but I changed jobs a few years ago and decided to add “I have a wife and two cats” to my introductory e-mail. Since then I just refer to my wife occasionally and everyone just knows – simple!
What has changed in your work life since coming out? I’m an awful lot more relaxed and happy and I spend zero energy on wondering who knows I’m gay. I’m also a great fan of storytelling as a leadership tool and now I have an added source of stories … about my wife!
Normalising our experience is the most powerful thing we can do in the workspace, so let’s all assume it’s not a big deal and just talk!
Would you have done anything differently (in your career, in how you came out)? Given my time again, I would probably come out earlier in my career but I’m not one for regrets.
Are you out to everyone in your professional life? Yes, I’ve been on the FT list since its inception, so it’s not something I can (or would want to) hide anymore.
What advice would you share about coming out in the workplace? Don’t make it a big deal. If you have a partner just refer to them by name so people get to know in a conversational way. Normalising our experience is the most powerful thing we can do in the workspace, so let’s all assume it’s not a big deal and just talk!
How are you an ally to others within the LGBT community? Within Aviva, I am an Executive sponsor of Aviva Pride. Outside of Aviva, I am a Stonewall Top Table Ambassador, supporter of the FT list, speak at many external events e.g. London Business School Eurout conference, Moody’s employee network and I was a member of the York Fairness Commission for a number of years.
Role models – LGBT and straight allies
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Eleanor Smith Global Benefits Consultant, Aon How did you come out at work? My ‘coming out’ process at work has probably been different to most, as I’ve sort of done it twice – once as ‘Hey, I’m gay’ and once as ‘Actually, as it turns out, I’m bi’. I didn’t make any big announcements, but I would just casually drop it into conversations (if the topic came up) at the pub to colleagues I felt comfortable with. Being on the LGBT stand at the Diversity Fair was also quite a big deal! I haven’t made a big song and dance about it but I’ve been very open with who I am – and my change in ‘status’, which people have found more amusing than anything else. Some people seem to find it quite intriguing and ask questions about it after a few drinks after work, but I see this as a positive thing.
What has changed in your work life since coming out?
My opinion has always been that if your work colleagues treat you differently once they know you’re gay, you’re working in the wrong place.
Absolutely nothing – apart from more interesting conversations at the pub.
Would you have done anything differently (in your career, in how you came out)? Definitely not. One of the reasons I’m so happy at Aon is that I know that I work with awesome people who I know are completely accepting of who I am, regardless of who I’m going out with! My opinion has always been that if your work colleagues treat you differently once they know you’re gay, you’re working in the wrong place.
Are you out to everyone in your professional life? I don’t hide it, but I don’t wear my ‘Bi’ badge from the Diversity fair around the office. My biggest triumph recently was coming out to a colleague who I knew was not exactly in the pro-gay camp. I could tell he was shocked, but he dealt with it fine and hasn’t treated me differently since. I reckon if he can handle it, anyone can.
What advice would you share about coming out in the workplace? Do it! For yourself but also for others who are maybe looking for someone else to take the first step. Join a network group and get involved.
How are you an ally to others within the LGBT community? I am co-chair of the Aon Pride group and work with others in the group to promote what we do and try and get others to join our awesome network.
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Role models – LGBT and straight allies
Geoff Godwin Chief Operating Officer, AIG How did you come out at work? I didn’t really ‘come out’ as such. I just made the decision to never be anybody other than who I really am. Some people may have guessed and occasionally I was asked but I never really felt that it was ever something I needed to announce.
What has changed in your work life since coming out? I have been able to be me and so give 100% to my work rather than focussing on covering up for the fact that I am gay.
What advice would you share about coming out in the workplace?
Best advice is to ask yourself, what’s the worst that can happen?
Be Yourself! Don’t be afraid to take opportunities that you might feel would expose you more. This is true in any part of your life but not taking opportunities because you are worried about how people will take your sexuality is no way to live. Best advice is to ask yourself, what’s the worst that can happen?
Are you out to everyone in your professional life? Yes, although it is not something I actively do to come out, although given my role is fairly high profile, most people usually know.
Would you have done anything differently (in your career, in how you came out)? I would have come out earlier in my career, as I think I would have been even more successful if I had been able to focus 100% of my energy from the very start of my career.
How are you an ally to others within the LGBT community? I actively go out of my way to offer support to individuals and groups wanting to start an employee network group or someone that wants advice on how best to come out. People also appreciate that I treat everyone the same regardless of their background or level of experience or position in the industry.
Role models – LGBT and straight allies
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James Taylor Senior FP&A Accountant, Liberty Speciality Markets How did you come out at work? When I first came out in 2010 I told a few close colleagues first, followed by my manager. I’ve been open about my personal life from the outset of starting at Liberty in 2015.
What has changed in your work life since coming out? I’ve found that being out at work has allowed me to, quite simply, be myself. With all the stress of a modern workplace, hiding my sexuality when I first started work in 2009 was a significant extra burden. I’ve found that being out at work has allowed me to concentrate on my career and helped me become a far more confident person. All of the fears I had in my head about coming out at work were completely unfounded.
All of the fears I had in my head about coming out at work were completely unfounded.
Would you have done anything differently (in your career, in how you came out)? I probably would have done it a bit sooner.
Are you out to everyone in your professional life? When I meet new colleagues I don’t actively tell them I’m gay but at the same time I make absolutely no secret of it. Coming out to people seems to just happen quite naturally now.
What advice would you share about coming out in the workplace? In terms of advice about coming out at work, I’d say be honest about your sexuality as soon as you feel comfortable to. If you’re particularly worried, don’t forget how reassuring an honest coffee with a close colleague or friend can be. Also, always remember you have confidential support available externally as well as from your HR department.
How are you an ally to others within the LGBT community? I’ve always volunteered to get involved in LGBT related things at work, do my best to be approachable for my colleagues and promote the importance of diversity in the workplace.
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Role Models
Jan Gooding Group Brand Director, Aviva How did you come out at work? I came out at work twice. The first time at British Gas, at the same time I explained to my husband that I had fallen in love with a woman. When I joined Aviva, I listened to advice that it would be detrimental to my success to be known to be a lesbian, in addition to being one of few senior female directors at the time. It was bad advice, and in the end I came out at a senior leadership team ‘away day’ having been advised in my performance review that I had ‘lost my sparkle’. It was transformative. I was more relaxed, laughed more easily, felt more confident and most importantly was at last myself.
I wasted a year hiding who I was. And with the benefit of hindsight, I realise it created a trust barrier between me and my work colleagues, who were puzzled that I thought they might think negatively of me.
I regret not arriving at Aviva as an openly gay woman. I wasted a year hiding who I was. And with the benefit of hindsight, I realise it created a trust barrier between me and my work colleagues, who were puzzled that I thought they might think negatively of me.
Would you have done anything differently (in your career, in how you came out)? My advice is that if you are very nervous, talk to people who have done it before to give you confidence. Perhaps colleagues in your employee network, or if you want to be more anonymous – call the Stonewall or LGBT Switchboard helpline. Then do it gradually with people you feel you have a good relationship with so they can support you. But you will find that you just keep on doing it for the rest of your life afterwards, and it just gets easier every time. The main thing is to do it. My hero Sir Ian McKellen says he has never met anyone who regretted doing it. Life just gets better.
How are you an ally to others within the LGBT community? I hope I am a friend to others in LGBT community. I have grown to accept that my visibility on this issue is important. I sponsor Aviva Pride, our LGBT employee network, and Chair the Board of Trustees at Stonewall. I have also helped get PrideAM off the ground, an emerging LGBT network for those who work in marketing.
Role models – LGBT and straight allies
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Jason Groves Director of Communications, International, Marsh How did you come out at work? I make the decision to ‘come out’ at work almost every single day. When you meet someone new and they ask “What does your wife do?” or “Do you have children?”, you have to think about how to respond. It’s never a comfortable conversation – especially as people get very embarrassed – but generally they react well.
What has changed in your work life since coming out? Attitudes have completely transformed. Also, thankfully, it has now become socially unacceptable for people to act on any prejudices. There was a time when that wasn’t the case; unimaginable now.
Young people shouldn’t fear being as out as they want to be. My message to them is: you have the law and vast majority of people behind you.
Would you have done anything differently (in your career, in how you came out)? I do regret that I occasionally played along with conversations that assumed I was straight (you can imagine the type!). Luckily, times have changed and I won’t do that anymore.
Are you out to everyone in your professional life? It’s not an issue for most. Those who know me are well aware. I’m incredibly proud of my partner and am terrible at hiding it!
What advice would you share about coming out in the workplace? Things have changed. Young people shouldn’t fear being as out as they want to be. My message to them is: you have the law and vast majority of people behind you. Enjoy the fruits of the battles your forefathers (and mothers) fought and won.
How are you an ally to others within the LGBT community? The insurance industry has a long way to go. Chairing the Communications Group for last year’s Dive In Festival allowed me to raise the profile of LGBT issues. A little known fact is that I was the first person actively involved in Australian politics to enter a same-sex civil union. We can all do our bit.
https://www.linkedin.com/in/jason-groves-38bb782a @jasongroves
10 Role models – LGBT and straight allies
Jo Inglis Supplier Governance Specialist – UK Life Service Management, Zurich Insurance How did you come out at work? I was previously married to a male colleague and a lot of people at work knew me through him. When we separated and I started dating my current partner almost three years ago, I decided to be completely blunt about it whenever the subject came up in conversation (e.g. “what did you get up to at the weekend?”). A lot of my work colleagues are also connected with me on Facebook so by making a ‘public’ statement on social media, I managed to kill many birds with the same stone!
What has changed in your work life since coming out? Absolutely nothing – there were a few raised eyebrows but no negative comments at all (or not to my knowledge).
Often being more open with your colleagues (especially those who you work with day-in, day-out) helps to improve your working relationships and reduces any need to ‘keep up appearances’.
Would you have done anything differently (in your career, in how you came out)? Nothing at all.
Are you out to everyone in your professional life? Yes – to anyone who cares to ask. It’s not a flashing neon sign on my forehead, but it’s also not something I would keep quiet about.
What advice would you share about coming out in the workplace? Often being more open with your colleagues (especially those who you work with day-in, day-out) helps to improve your working relationships and reduces any need to ‘keep up appearances’.
How are you an ally to others within the LGBT community? I’m an active member of Zurich’s LGBT network (GLEE) and have recently become the UK’s ‘L’ rep on the forum. I facilitated a number of Stonewall ‘No Bystanders’ training sessions across our Swindon and Cheltenham sites in 2015 which were well received by both LGBT and straight colleagues from across the business.
https://uk.linkedin.com/in/jo-inglis-a36ba115 @jingles8384 www.facebook.com/jingles0609 @inglisjo
Role models – LGBT and straight allies 11
Laura McCullough PMO & Resource Manager, Liberty Specialty Markets How did you come out at work? I’ve been out at work since I started working for Liberty in 2014, primarily because it felt like a supportive environment and because there were other ‘out’ role models in the company. Also, changing jobs is a very simple way of being transparent from the outset. In previous companies I’ve been more reserved about my personal life, and have seen examples of low-level intolerance that would have made me reticent to be completely open with anyone outside my immediate team. But I’ve had no negativity at all at Liberty, which just proves I’ve found a working culture which aligns to my values.
What has changed in your work life since coming out?
My job satisfaction is driven by a sense of feeling valued in my role, both for the work I do, and myself as a whole.
My job satisfaction is driven by a sense of feeling valued in my role, both for the work I do, and myself as a whole. Working life is so much more enjoyable and effective when you can relate to your colleagues as human beings, with personal lives and interests outside of the 9-5!
Would you have done anything differently (in your career, in how you came out)? It took me the early part of my career to become observant of a company’s culture and values, and to feel confident about using these as an indicator of success and happiness in a role. If anything, I wish I’d gained that confidence sooner and trusted my instincts.
Are you out to everyone in your professional life? Yes, but it rarely comes up in professional conversation.
What advice would you share about coming out in the workplace? My advice to others would be to find a company where you can bring your whole self to work, and where your values are reflected and supported.
How are you an ally to others within the LGBT community? I’ve volunteered to be a Diversity & Inclusion Champion at Liberty and look forward to taking part in this new initiative.
12 Role Models
Lauren Peel Media Relations Manager, Aviva How did you come out at work? I joined Aviva on the graduate scheme and like many graduates, initially went back in the closet because I was worried about the response from colleagues. When I finally started saying “my girlfriend”, nobody was interested, and that’s the exact response it should be.
What has changed in your work life since coming out?
I wish I had come out straight away. As I said, people were underwhelmed, and I wish I didn’t spend months hiding it.
When I came out I found out about Aviva Pride, our LGBT network. It has totally changed my career. I have the day job and ‘the gay job’ and balancing the two can be difficult, but totally worth it. There’s the benefits of attending Stonewall Dinners, Prides around the country, hosting events in different locations, but also the work we do on increasing visibility and supporting LGBT colleagues to be themselves. It’s rewarding in so many different ways.
Would you have done anything differently (in your career, in how you came out)? I wish I had come out straight away. As I said, people were underwhelmed, and I wish I didn’t spend months hiding it. If anything, people were disappointed because I had hidden it. I appreciate this might not be the same for everyone, but sometimes it’s just your own perception.
Are you out to everyone in your professional life? I’m the Deputy Chair of Aviva Pride so a lot of people know before I meet them, which actually makes it easier. I find mentioning the network is an easy way of coming out and feels natural at work.
What advice would you share about coming out in the workplace? Find out if you have an LGBT network. When I started work I had no idea that such a thing even existed, but the people I’ve met have given me endless support, and it’s allowed me to develop just as many skills as my job has.
https://uk.linkedin.com/in/laurenpeel152 @lauren_peel
Role models – LGBT and straight allies 13
Malcolm Gregory EMEA Business Partner Consumer Personal Line, AIG How did you come out at work? AIG was the first place I was officially ‘out’ and I came out simply by offering to be on the committee for the internal LGBT group (STEP). Generally people didn’t pry too much and it was just accepted that I was gay. I had to officially ‘come out’ as bisexual a year later once I felt comfortable that people wouldn’t judge me for being Bi. I think there is a lot of negativity from the L&G members as well as Straight when it comes to people who are Bi. I came out to some of my work colleagues over drinks and told people on the committee as well who were all very accepting.
What has changed in your work life since coming out?
You have the opportunity and therefore the responsibility to be a positive influence on the next generations.
I have always been a pretty confident person in the work place, but coming out has made me so much more comfortable talking about issues that I would have kept to myself previously. It also gave me the confidence to speak up against homophobia when I saw it rather than trying to not say anything for fear of alerting people to my own sexuality.
Would you have done anything differently (in your career, in how you came out)? No I wouldn’t have done anything different in the ‘how’ but I would in the ‘when’. I wish I had done it earlier and not waited until I moved companies. There is never a perfect time and it would have saved me a lot of hiding if I had done it earlier.
Are you out to everyone in your professional life? I am. I think it’s particularly important given I’m Bisexual as there are not enough people willing to show themselves as role models in this space. I’m working with a group to try and open up a cross industry Bi professional network so watch this space.
What advice would you share about coming out in the workplace? The only advice I would give is to do it. It might be difficult at first but I think on the whole people are accepting and people who wouldn’t be are probably not the people you want or your company wants. I think as well that you have the opportunity and therefore the responsibility to be a positive influence on the next generations and hiding who you are does not help them when they come into the workforce.
How are you an ally to others within the LGBT community? As one of the network leads for the LGBT network within AIG, I work to try and make sure that AIG is a place where people can be themselves. This is through events, talks, or even going through the trauma of answering personal questions on a panel. I am also a Stonewall school role model which means I go to schools to talk about sexual orientation and my life, to support kids going through what many of us have already experienced.
14 Role models – LGBT and straight allies
Mark Bonthrone Client Manager, Aon Risk Solutions How did you come out at work? From my first day at Aon I did not hide who I was but by the same token didn’t make a big announcement. Whenever the subject of home life came up in conversations with colleagues I told them I was gay or introduced my partner’s name to the conversation.
What has changed in your work life since coming out? Nothing. I have never encountered any problems or challenges with colleagues about my sexuality or anyone else’s for that matter. I think being open and honest from the outset helps both yourself and colleagues form meaningful productive working relationships and you are less likely to encounter any hostility or homophobic behaviour. I believe hiding who you are is what causes problems in the first place.
Be open, honest and don’t make a big deal out of it.
Would you have done anything differently (in your career, in how you came out)? No.
Are you out to everyone in your professional life? Yes.
What advice would you share about coming out in the workplace? Be open, honest and don’t make a big deal out of it.
How are you an ally to others within the LGBT community? I try to support LGBT causes where I can. I have recently volunteered for industry diversity roles within Aon and the CII to promote and support LGBT and other diversity issues it the workplace.
Role models – LGBT and straight allies 15
Mickey Elliott Employee Communications Assistant, Zurich Insurance How did you come out at work? For me, coming out has never been a big deal and I’ve become pretty adept at quietly correcting people when they make assumptions. It doesn’t really come up that often though – as a bisexual woman married to an opposite sex partner with children, my life looks pretty straight from the outside. Being part of GLEE (my workplace LGBT network) means that I can talk about my involvement in the LGBT community a lot more.
What has changed in your work life since coming out? I’ve never really felt held back at work due to my status as a bisexual, and I’m supremely grateful for this. I’ve never been closeted, so I’m lucky that I’ve never had to hide who I am from anyone.
I’ve never really felt held back at work due to my status as a bisexual, and I’m supremely grateful for this.
Would you have done anything differently (in your career, in how you came out)? I’ve walked a very crooked path to get to where I am – most recently jumping from working as an analyst to working as a designer. I think that all of the choices that we make bring us to where we are today. I’m pretty happy both personally and professionally and I think that what many would consider ‘bad choices’ have put me where I am.
Are you out to everyone in your professional life? Absolutely.
What advice would you share about coming out in the workplace? It depends very much on personality. For some it’s no big deal, and for others it can be monumental. I’d always encourage people to find a safe space – whether that’s a friend or an Employee Resource Group, and have a couple of ‘trial runs’ at the conversation. Coming out is generally a series of conversations rather than one, and over time it gets easier and easier.
How are you an ally to others within the LGBT community? I like to think that I help support others by offering a different perspective. Our particular mix of LGBT is lacking in the bisexuality department, so I often bring a fresh perspective to issues. I also always make myself available to talk to new members, or anyone that’s having a problem – either in the workplace or at home.
16 Role Models
Miles Franklin Programme Manager Global Life IT, Zurich Insurance How did you come out at work? I didn’t have to, as the rumour mill got there first! When I moved into IT it seemed all my new colleagues already knew. And what’s more assumed I was out, so I never got my big coming out moment. Maybe one day someone will throw me a party.
What has changed in your work life since coming out? It’s a long time ago now, but the journey has been one of moving from darkness into light. Being closeted and afraid of what might happen if I were out at work in the late 80s through to being “a bit of a curio” in the 90s and finally to a matter of fact acceptance from most colleagues now. It’s only with hindsight I can see the massive amounts of energy that went into concealment back at the start.
I think by being visible and telling our stories we collectively move society forwards.
Would you have done anything differently (in your career, in how you came out)? Not much. I wish my first proper boyfriend and I had felt we could have been open about our relationship at work, but they were different times. Now I would feel much more confident that it wouldn’t affect my career than I did then.
Are you out to everyone in your professional life? Yes. As chair of Zurich’s LGBT network (GLEE) it’s quite hard not to be :-)
What advice would you share about coming out in the workplace? I want to say “do it!” but of course it has to be a personal choice, and everyone needs to evaluate their own circumstances. What I would say is that it’s almost certainly going to be easier than you think it is. Why not join your LGBT network as an ally to start with, follow the discussions, meet a few colleagues and listen to their stories and then see how you feel? It doesn’t have to be a big Look At Me moment, it can be a gradual process.
How are you an ally to others within the LGBT community? I think by being visible and telling our stories we collectively move society forwards. The more of us who do that the more we normalise the situation. We’ve achieved so much in terms of acceptance and understanding of LGBT people in the workplace. What we need to do now is get the same acceptance for our trans colleagues.
https://uk.linkedin.com/in/miles-franklin-982825b1
Role models – LGBT and straight allies 17
Natalie Tavares Team Secretary/PA, Aon How did you come out at work? Through normal conversation about partners.
What has changed in your work life since coming out? Initially there was some bullying by certain colleagues but it’s all okay now.
Would you have done anything differently (in your career, in how you came out)? No.
Are you out to everyone in your professional life? Where it is relevant, yes.
There will always be people that don’t like you but that is their problem not yours!
What advice would you share about coming out in the workplace? Be confident in who you are, there will always be people that don’t like you but that is their problem not yours!
How are you an ally to others within the LGBT community? By being part of the Aon LGBT group and wider community.
18 Role models – LGBT and straight allies
Neil Sinclair Principle Resource Specialist, Zurich Insurance How did you come out at work? One of my first jobs was working with engineers and I have to admit that when asked about what I did at the weekends I made up girlfriends and a heterosexual life to fit in. It wasn’t until I felt I really trusted one of my close work colleagues that I mentioned my partner by name and she picked up on this and asked more about our situation.
What has changed in your work life since coming out? I feel a lot more relaxed and confident in myself particularly given the mainly positive reaction I have had and as I am not having to make up and remember what lies I have made up to fit in.
I have to admit that when asked about what I did at the weekends I made up girlfriends and a heterosexual life to fit in.
Would you have done anything differently (in your career, in how you came out)? Having a passion for sport growing up when it came to choosing a degree course I opted for, and got an unconditional place on, a sports teaching degree course. At the time while wrestling with my sexuality I read how difficult it was to be a gay teacher so ended up opting for a different degree course.
Are you out to everyone in your professional life? I am now out to the majority of the people I regularly and closely work with as I now appreciate that being gay is part of what makes me who I am so I feel proud to discuss this with people.
What advice would you share about coming out in the workplace? The best advice I can give is to find someone within your company or team who you feel you can trust and can talk to confidentially and then have them as an ally for advice and support.
How are you an ally to others within the LGBT community? Working with the Glee group within Zurich.
Role models – LGBT and straight allies 19
Nick Major Chief Underwriting Officer, Zurich Insurance How did you come out at work? It was a gradual process, I was dealing with coming out generally and to me my work life was no different from my home and social life. It’s interesting that I never considered not being out at work, I was told by one senior gay and closeted colleague not to come out, but ignored that advice as it didn’t feel right to me, and it was not how I wanted to live my life. Honesty and trust is vital in business and that starts with how you relate to the people you work with.
What has changed in your work life since coming out?
I was told by one senior gay and closeted colleague not to come out, but ignored that advice as it didn’t feel right to me.
Honestly not a lot, I felt awkward at first, I thought I would be the subject of gossip about my personal life, rather than people talking about my work, then I realised my big secret was not that big of a deal to the people I worked with. The fear of what will happen is always much worse than the reality in my experience
Would you have done anything differently (in your career, in how you came out)? No I’m happy with how I dealt with it and the reactions of the people that mattered to me. Perhaps I might ‘embrace my gay side’ a bit more if I was coming out now, I’m pretty straight acting in a work context. New people who join Zurich are often surprised by my persona in a work context versus a social context.
Are you out to everyone in your professional life? Yes I am now with the possible exception of some customers who I may only see rarely and where quite honestly the issue has not come up. Some colleagues in other countries who don’t really know me well are sometimes surprised when I talk about my partner and his career etc, but just because it was unexpected not because they have any issues.
What advice would you share about coming out in the workplace? I’m not really qualified to give advice, I’m happy to share how I did it and be honest that I can’t imagine not being out at work, but we work in a metropolitan bubble with companies embracing D&I agenda’s… if I worked in a steel plant in Sunderland my experience would be largely irrelevant to anyone considering coming out in that environment.
How are you an ally to others within the LGBT community? I set up the original LGBT network at Zurich that has grown into GLEE because I could see there were still people joining Zurich who were not comfortable being out at work and lacked visible role models. I also help outside of work and support various LGBT charities and have worked to help fund some initiatives through Zurich’s own charitable trust, principally contributions towards to Albert Kennedy Trust’s purple door campaign to raise funds for a safe house/refuge for LGBT youth in abusive or threatening situations. Listening to some of their stories really brings home how lucky I have been in my work and home life as an out gay man. 20 Role Models
Phil Gebbie Workday Senior Consultant, Aon How did you come out at work? I first came out to Aon colleagues while doing my initial workday training – it was an intense couple of weeks for all of us and we spent a lot of time together so we got to know each other fairly quickly!
What has changed in your work life since coming out? I’ve always been out at work – I’m lucky enough to have always had supportive colleagues and it just feels better to be able to be yourself.
Would you have done anything differently (in your career, in how you came out)? No, nothing.
I think sometimes we can fall into the trap of being too formal in our dealings with clients and forget that at the end of the day they’re people.
Are you out to everyone in your professional life? Obviously I don’t introduce myself to new clients by saying “Hi, my name’s Phil and I’m gay”, but it’s certainly something I’m very open about. I think sometimes we can fall into the trap of being too formal in our dealings with clients and forget that at the end of the day they’re people – and people respond well to openness and honesty.
What advice would you share about coming out in the workplace? It isn’t as hard as you think it will be – and in fact it often improves your work relationships.
How are you an ally to others within the LGBT community? I co-chair Aon’s Pride network because I know that not everyone has the same positive experience of coming out at work as I did and I want to make sure all LGBT people can be themselves while working for Aon. Outside of work I also volunteer for the UK’s largest HIV and sexual health charity, Terrence Higgins Trust, to support a cause that has such a huge impact on the LGBT community.
https://uk.linkedin.com/in/phil-gebbie-95869814 @fibbit1983
Role models – LGBT and straight allies 21
Ruben van Schalkwyk Security Operations Manager UK/EMEA, Aon How did you come out at work? After being initially cagey about my private life at work, I eventually told my direct line managers, and was then generally open about it after that. Turns out the caginess was a waste of energy – no one cared.
What has changed in your work life since coming out? It sounds like a cliché but it is easier to just be yourself and to not have to be concerned over what elements of your personal life you let slip at work. So, aside from now not worrying about what I say, nothing has changed, because no-one cares and it’s just business as usual.
Would you have done anything differently (in your career, in how you came out)?
Be confident in yourself, and be open and honest.
No. Wait. Yes – I’d not have been as concerned and worried about it. Turns out it didn’t matter to any of my colleagues, and in my previous experience people generally don’t care.
Are you out to everyone in your professional life? I don’t know – I don’t hide it, but I also don’t go around work discussing my sexual orientation.
What advice would you share about coming out in the workplace? Be confident in yourself, and be open and honest. Also – find allies to talk to who can support you, listen and give advice.
How are you an ally to others within the LGBT community? I’d not previous considered myself an ally, probably because I’ve been fortunate enough to have avoided discrimination. But, at the Stonewall WEI Awards this year, the head of MI5 stood up and said that it’s not good enough to not-discriminate, and that there are people who need support and so he is standing up in front of the world. If he could do it, then it would be amiss of me not to stand up. I joined Aon Pride then, and support their various endeavours.
22 Role models – LGBT and straight allies
Samantha Reddin Account Service Delivery Team Manager, AIG How did you come out at work? I have always been out at work and always managed large teams of people throughout my career. I have never experienced any issues luckily but have known other people that have done.
What has changed in your work life since coming out? Nothing has changed as I have always been out at work throughout my career.
Would you have done anything differently (in your career, in how you came out)? No. I have always been open about myself.
I have always been out at work and always managed large teams of people throughout my career.
Are you out to everyone in your professional life? Yes I am out to everyone in my professional life but think it is a bit easier for women.
What advice would you share about coming out in the workplace? My advice would be to be open if you are managing people, but respect that everyone is different and has different views and they might not want it pushed onto them, each circumstance and situation is different. Find someone to talk to at work who can be confidential, and also let someone know if you are being bullied or harassed.
How are you an ally to others within the LGBT community? I have not had to be an ally so far to others regarding anything negative within the LGBT community but am available if anyone wishes advice of help of any kind.
Role models – LGBT and straight allies 23
Sandy Gristwood Team Assistant, Aon How did you come out at work? I was kind of forced out! A diversity survey came round via email which was the first survey our team had experienced since Benfield joined Aon. It caused a lot of banter within the male members of the team and some of the comments got very homophobic especially towards gay males. They did not know at that point I was gay. I sat and listened to it all but in my opinion the banter went way too far and I found it offensive to listen to. I waited till the majority of the team had gone home and I asked to see my manager. I told him I was gay and that I found the comments offensive. He was mortified and ashamed that he had allowed his team members (himself included) to talk in this way. He fully understood why I felt I had to speak up on behalf of myself and other gay people.
I was kind of forced out! A diversity survey came round via email which was the first survey our team had experienced.
He dealt with it immediately with the other team members involved and spoke to them privately. He was very supportive of my situation and genuinely upset he had offended me and gay people in general. From that point on all was well and I never heard a homophobic comment in the office again and got a verbal apology from all those involved.
What has changed in your work life since coming out? It very much changed for the better: knowing everyone knew about Denise, celebrated our Civil partnership as a team and gave me full support throughout all her illness.
Would you have done anything differently (in your career, in how you came out)? Not really, I’d have probably come out earlier if I had had the courage to.
Are you out to everyone in your professional life? It’s not something I broadcast and professionally it doesn’t really have much relevance but absolutely yes if it comes up in a personal conversation.
What advice would you share about coming out in the workplace? Be brave and be yourself, the workplace is a lot more accepting of LGBT employees now.
How are you an ally to others within the LGBT community? I support the LGBT group and help in any way I can.
24 Role Models
Simon Rodgers Strategic Account Manager, Aviva How did you come out at work? I came out when I started at Aviva in 2006. Naturally you find yourself coming out to someone every day, but I’ve been out from the very beginning.
What has changed in your work life since coming out? Around the time I started at Aviva, we established Aviva Pride, our LGBT Employee Network. I was involved from the very beginning, so I have always been very visibly out. I couldn’t imagine it any other way!
Would you have done anything differently (in your career, in how you came out)?
I would encourage everyone, LGBT or otherwise, to bring their whole selves to work.
Absolutely not. Progressing through the ranks of Aviva Pride and now chairing such an amazing network of people has been a great experience. The things I have learned and done throughout this journey has no doubt developed me as a person, and whilst complementing and having a positive impact on my career.
Are you out to everyone in your professional life? Yes, and as the Chair of Aviva Pride, very visibly too.
What advice would you share about coming out in the workplace? One should never feel the need to hide behind a closet door. I would encourage everyone, LGBT or otherwise, to bring their whole selves to work.
How are you an ally to others within the LGBT community? Representing the whole of the LGBT community, I take my role very seriously, and therefore try to ally and be an advocate for everyone engaging with our Aviva Pride network.
uk.linkedin.com/in/SimonRodgersMcips @simonrodgers @avivapride www.facebook.com/avivapride @simonrodgers
Role models – LGBT and straight allies 25
Suzy Robinson Business Analyst, Aviva How did you come out at work? I came out at work by joining Aviva Pride (our LGBT Employee Network). Gauging my colleagues’ initial reactions to the group made it much easier for me to gradually introduce my bisexuality into the conversation.
What has changed in your work life since coming out? I feel so much more relaxed and comfortable at work since coming out; I’m much more open and honest with my colleagues. Now I really look forward to coming into work each day.
Would you have done anything differently (in your career, in how you came out)?
I ended up settling for jobs with really negative office cultures which didn’t leave room for individuality.
If I’d been braver in my first couple of jobs out of university I’d have come out during the interview process, and probably would have seen some red flags to make me rethink my application! I ended up settling for jobs with really negative office cultures which didn’t leave room for individuality.
Are you out to everyone in your professional life? I’m very straight-passing and work with lots of different people, so I have almost daily opportunities to come out.
What advice would you share about coming out in the workplace? Grit your teeth and do it!
How are you an ally to others within the LGBT community? I believe bisexuals are the natural allies of trans, non-binary and gender non-conforming people, and I really try to challenge gender assumptions and give platforms to trans women as much as possible.
26 Role models – LGBT and straight allies
Theresa Farrenson IT Partner, Aon How did you come out at work? From my first day at Aon I did not hide who I was but by the same token didn’t make a big announcement. Whenever the subject of home life came up in conversations with colleagues I told them I was a lesbian or introduced my partner’s name to the conversation.
What has changed in your work life since coming out? Nothing. I have never encountered any problems or challenges with colleagues about my sexual orientation or anyone else’s for that matter. I think being open and honest from the outset helps both yourself and colleagues form meaningful productive working relationships and you are less likely to encounter any hostility or homophobic behaviour. I believe hiding who you are is what causes problems in the first place.
I try to be open and visible and work with colleagues at Aon and around the industry to encourage organisations to shift the needle and create more inclusive environments for all.
Would you have done anything differently (in your career, in how you came out)? No.
Are you out to everyone in your professional life? Yes.
What advice would you share about coming out in the workplace? Ideally come out from day one. If it’s a bit late for that, come out now: a good tip is to tell the office gossip and let them do all the hard work! Joking aside, although you will probably never quite kick that little bit of nervous tension, but you won’t look back.
How are you an ally to others within the LGBT community? I am a founder member and co-chair of the LGBT Insurance Network, a networking group for LGBT professionals and their allies. I try to be open and visible and work with colleagues at Aon and around the industry to encourage organisations to shift the needle and create more inclusive environments for all. https://uk.linkedin.com/in/theresafarrenson @tfarrenson tlfarrenson
Role models – LGBT and straight allies 27
Debbie Cannon CCPT Causation Case Consultant, LV= How and when did you transition at work? Coming out as a transgender person isn’t easy – so I had to be sure I could trust the person I came out to. I chose to come out to the senior manager of my office, knowing that outside of work he was a minister. He handled the situation with respect, dignity and above all, he didn’t disclose it to anyone without checking with me first.
What has changed in your work life since transitioning? Everything! I relocated as the LGBT community in my old town was also pretty small – there wasn’t even a gay bar for 45 miles. Moving location has meant I took on a new role at LV=. So it was new town, new role and new gender! Now instead of having to hide who I really am at work, I can express myself as I have always felt. In doing so, I have thrived.
The people who do accept you are in the majority, not the minority.
Would you have done anything differently (in your career, in how and when you transitioned)? In hindsight – the only difference I would make would be to do it sooner. That said I chose to do it at a time in my life when I could no longer be who I was. I think we all come out when we feel able to. Society has changed a lot in its attitudes towards LGBTQ people and more so transgender people in the last five or so years.
What advice would you share about transitioning in the workplace? I would advise them to do it when they are ready to. You will know in yourself when this is. All I will say is that people’s reactions are often far better than you would imagine they would be. One of the main fears about being out and transgender at work is you think that people will not accept you – not be able to deal with you. The people who do accept you are in the majority, not the minority.
How are you an ally to other within the LGBT community? I am a Pride Champion for LV= Insurance’s Pride Network (Pride@LV=), I have also been supporting some colleagues in other areas with their transitions at work. Outside of LV= I’ve been one of the founder of Dorset LGBT Equality Forum. I also run LGBTQ Support Network supporting LGBTQ people all over the world.
https://www.linkedin.com/in/debbiecannon1 @DebbieCannon7t3 http://www.debbiecannon.co.uk/contact-us.html
28 Role Models
Samantha Jayne Nelson Vice President, Marsh – Global Energy Risk Engineering Team How and when did you transition at work? I worked offshore in the oil and gas industry for 22 years with a work rotation of two weeks on, three weeks off, this gave me freedom to be myself during leave periods whilst, for the majority of this period, remaining hidden at work. Over time the lines started to blur and I found it increasingly difficult to live two lives – always wishing I could just be me full-time. In the late-2000s fate intervened and due to the wonders of technology I was accidentally ‘outed’ by my smart phone, my two lives became visible. The blurred line disappeared without me even knowing it.
Our worst enemy is the little voice in our heads which says ‘You can’t’.
My colleagues rallied around me and their support gave me confidence. Together, with these wonderful people, my Allies, I gained the strength to shake off the guilt and transition.
What has changed in your work life since transitioning? I felt like a tremendous weight was removed from my shoulders. I found myself engaged, enthusiastic and more productive through no longer wasting energy hiding who I am.
Would you have done anything differently (in your career, in how and when you transitioned)? I wish I had stepped out of the shadows many years ago as I have never been as truly happy, comfortable and confident in my life.
What advice would you share about transitioning in the workplace? In my opinion authenticity, friendship, support, and visibility are incredibly important as we all journey through this life. Our worst enemy is the little voice in our heads which says ‘You Can’t’.
How are you an ally to other within the LGBT community? I’m Chair of the Marsh UK Pride group, an active member of LINK and I am passionate about creating an environment where all people are valued for their diversity, authenticity and journey.
https://uk.linkedin.com/in/samantha-jayne-nelson-52796b96
Role models – LGBT and straight allies 29
Paul Leech Project Management and Operations, Aon How did you come out at work? I came out back in 2000 in my 10th year at Aon. I was having some difficulties coming to terms with my first gay relationship and I became quite withdrawn from my immediate colleagues to avoid having to discuss anything about my personal life. Eventually I confessed all to my line manager who was hugely supportive. It certainly did seem like a confession for me back then, feeling as I did that I was the only gay in the office. I do think it was made easier for me in that my line manager was female though. However my other colleagues were all supportive and probably just surprised more than anything as I had been married previously with three children and did not necessarily fit the profile of what they considered to be the typical gay male. “Coming out” is a continuous process as you work with new colleagues over the years but at the end of the day you can only be your natural self and if others don’t like it then that really is their problem.
I wish I’d been a little more courageous and come out earlier.
What has changed in your work life since coming out? I have just become much more confident, relaxed and at ease in myself. I am able to talk about my life openly without fear of discovery.
Would you have done anything differently (in your career, in how you came out)? I wish I’d been a little more courageous and come out earlier.
Are you out to everyone in your professional life? Absolutely if the subject comes up but to me it really isn’t that important anymore.
What advice would you share about coming out in the workplace? The fear of how colleagues might react made me act differently with them initially as I was constantly on edge, watching for negative reaction or comments that never materialised. Try not to make too many prior assumptions about how colleagues will react. Often any “reaction” will just be surprise and them taking time to digest that they have likely perceived you in a certain way all these years and just making that mental adjustment.
How are you an ally to others within the LGBT community? I’m not going to pretend that I’m an active participant in the LGBT community (unless you can count my annual jaunts to the Eurovision Song Contest and the occasional drink in a gay bar). For me I think it is important just to be myself, lead a normal life and try to be a confident and open gay man as part of everyday life.
https://uk.linkedin.com/in/paul-leech-6679392a https://www.facebook.com/paul.leech.39
30 Role models – LGBT and straight allies
Straight allies
Role models – LGBT and straight allies 31
Tim Brown Capital Management, AIG Why did you become a straight ally? My closest friend at AIG is a member of the LGBT community and he encouraged me to become an ally. Whilst I have always recognised the need for equality in the work place, witnessing the incredible work he and the other members did to educate and advance the LGBT cause made me want to do more to help and support.
What are you doing to help your organisation to become more LGBT friendly?
Ending discrimination in the work place can only be achieved through greater education.
I try to offer support by attending as many LGBT events as I can and by advertising them to my friends and colleagues. In addition I look to engage my colleagues on the issues affecting the LGBT community to help tackle the common prejudices and stigmas to try to help create a more inclusive work place.
What are you doing outside of your organisation to support and further LGBT equality? Ending discrimination in the work place can only be achieved through greater education. To that end I try to talk to friends and family about the issues facing the LGBT community to try to encourage more open discussion.
What advice would you give to someone wanting to become a straight ally? Whilst I would always have said that I supported ending discrimination in the work place, it was only from being an Ally that I started fully understanding the prejudice and discrimination faced by the LGBT community. Being a straight ally has been one of the most rewarding parts of my time at AIG and it is something that I would actively encourage others to do.
32 Role models – LGBT and straight allies
Hal Shaw Marine Claims Advocate, Aon Why did you become a straight ally? I believe it is important for the people I work with, who are LGBT, to know that there are colleagues, such as myself, who not only believe people should be open about who they are but are willing to openly show our support to the LGBT community.
What are you doing to help your organisation to become more LGBT friendly? Apart from being an LGBT ally, I try to encourage all colleagues to show their true colours. Working in insurance can be a little drab and dull in the uniforms (suits) that we wear so try to bring a little bit of my flamboyance to the office. I also try to educate colleagues on the importance of the language they use in the office to ensure it is inclusive rather than exclusive.
There are colleagues, such as myself, who not only believe people should be open about who they are but are willing to openly show our support to the LGBT community.
What are you doing outside of your organisation to support and further LGBT equality? I attend various talks and events with one of my siblings who is LGBT and also openly discuss my support for the community with family and friends.
What advice would you give to someone wanting to become a straight ally? Just do it! The LGBT community has been very welcoming to me and it’s been great getting to know colleagues throughout the organisation that I might not otherwise of come into contact with.
https://uk.linkedin.com/in/hal-shaw-6437b625 Hal Shaw Hal Shaw
Role models – LGBT and straight allies 33
Jim Herbert Chief Development Officer, ARS EMEA, Aon Why did you become a straight ally? I believe passionately that every one of our colleagues at Aon (and in the workplace generally) should feel free to be authentic at work. For me this simply means that everyone should expect and offer respect to others regardless of their background or orientation. I cannot imagine working in an environment where we do not allow or benefit from the richness of experience that flourishes in a genuinely open environment. Our personal and corporate values must be aligned to allowing authenticity and attracting colleagues to Aon who fully represent the client communities we serve and the breadth of talent available in our market place.
What are you doing to help your organisation to become more LGBT friendly?
Be courageous. Say what you feel, it allows others to do the same.
I have the great privilege to be able to promote our commitment to diversity through a whole series of interactions with colleagues. Examples include my sponsorship of our Aon Pride LGBT network which is fantastic fun, having the opportunity to talk to colleagues about my passion to promote authenticity in 25 UK offices and across our wider EMEA community where I lead a group working on surfacing LGBT issues and representing our company at external events. I take every opportunity I can to address both Aon colleagues and any other group on the need for and the value created through genuine workplace diversity.
What are you doing outside of your organisation to support and further LGBT equality? Outside of Aon I’m involved in a number of activities to promote LGBT issues. I have attended Link and OUTstanding events, spoken at diversity meetings, and I mentor a fantastic member of the OUTstanding mentee programme. I had the enormous privilege recently to meet with Emma Cusdin who leads an organisation called Trans*formation. Working with Emma, Theresa Farrenson of Aon and anyone else with the passion and ability influence our goals, we intend to challenge the current environment around the provision of support for gender re-assignment care within the UK healthcare industry.
What advice would you give to someone wanting to become a straight ally? Although I have always been passionate about LGBT issues I have only really become ‘active’ as a straight ally over the last three years or so. My advice to anyone wishing to get more involved is reasonably simple: • Be courageous. Say what you feel, it allows others to do the same. • Remember, it doesn’t matter if people question your own sexual orientation; it’s simply not relevant compared to the importance of promoting workplace authenticity. • Inclusion is not exclusive! The LGBT community are always welcomes heterosexual friends and colleagues, membership will really help you both to understand the issues and to support the agenda. • Dive in. Just get involved, it is rewarding to simply get involved. Following my very first LGBT meeting we were able to adapt one of our Aon products to help support safe travel for LGBT people. It’s rewarding and fun! 34 Role models – LGBT and straight allies
Allison Whittington Head of Housing, Zurich Insurance Why did you become a straight ally? I’ve always felt passionately about LGBT equality. This crystallised when my closest friend at university came out to friends and family in his mid-20s, but has not come out at work in the 20 years since. I want to work for an organisation where each individual can bring their whole self to work, and I feel being a straight ally is an important factor in achieving this.
What are you doing to help your organisation to become more LGBT friendly?
Instead of having a small impact on a large number of people I focus on providing support for individuals, which makes a world of difference for them.
Championing the cause whenever I can, calling out where I find the organisation lacking and working to help it improve and getting others involved. I take the opportunity to talk about diversity and inclusion when it arises, whether in conversation, meetings or presentations to wider audiences. I am also active within the organisation’s LGBT network.
What are you doing outside of your organisation to support and further LGBT equality? I look to raise awareness and tackle prejudice where I see it. I’ve found I don’t need to be part of a formal organisation to be an effective ally. Instead of having a small impact on a large number of people I focus on providing support for individuals, which makes a world of difference for them.
What advice would you give to someone wanting to become a straight ally? Keep your eyes and ears open and keep on learning, however much you think you know there’s still much, much more you don’t. The more you can learn the better an ally you can be. Also, find a variety of ways that you’re comfortable to use to call out unacceptable behaviour. Sometimes a subtle approach is needed to get the maximum effect; sometimes a more direct approach is called for.
Role models – LGBT and straight allies 35
John Lister Chief Financial Officer, Aviva UK & Ireland Life Why did you become a straight ally? I believe that everyone should be treated equally irrespective of age, religion, ethnic origin, sex or sexual orientation. I also believe that organisations are more successful if people can ‘bring their whole selves into the work environment’, and that diversity of thinking results in better outcomes. I know that if we all think in the same way, we’re not going to be able to tackle the different challenges, or spot the different opportunities, that face our businesses. By being a straight ally of the LGBT community I hope that people will see it is safe to be themselves whatever their sexuality.
What are you doing to help your organisation to become more LGBT friendly?
I believe that everyone should be treated equally irrespective of age, religion, ethnic origin, sex or sexual orientation.
I’m the executive sponsor of Aviva Pride, Aviva’s LGBT network, and support them how I can. Sometimes that means speaking at events, other times it means influencing our Executive and challenging them on equality and diversity issues in meetings. Plus I’ll always ask them to put their hands in their pockets for our annual fundraiser for the Albert Kennedy Trust.
What are you doing outside of your organisation to support and further LGBT equality? I attend York Pride whenever I can, as it’s important to show that Aviva is supportive of our local communities. On a more general basis, it’s holding to my values and supporting equality and diversity whenever the topic is discussed.
What advice would you give to someone? Treat others like you would like to be tested. You will be repaid many times over and your life will be enriched as a result.
36 Role models – LGBT and straight allies
Laurence Beckett People Partner, Retirement Solutions, AVIVA Why did you become a straight ally? I guess I have always been an ally, it’s just that no-one ever asked, and I wasn’t sure how to best show my support! I got involved with York College and it was clear to me that they needed an LGBT network for their students – however I had no expertise or experience – but I knew Aviva had a fantastic LGBT network so I got them involved in supporting the College and the connection was made.
What are you doing to help your organisation to become more LGBT friendly?
I want to make it much more accessible because I think there are many people who are allies but don’t really know how to show their support.
I am working with the Pride local leads to try and create a National awareness week – asking everyone whether they agree that Aviva should be a more inclusive employer and if so are they prepared to do one small thing (wear a rainbow lanyard, have a rainbow sticker on the ID card or virtually on their intranet profile pic etc). Essentially I want to make it much more accessible because I think there are many people who are allies but don’t really know how to show their support.
What are you doing outside of your organisation to support and further LGBT equality? We launched our allies programme via a series of local and digital events. We have spoken to thousands of colleagues and asked them to do one small thing to show their support for our LGBT colleagues to be out in the workplace. The majority of people were, of course, more than happy to support us in a variety of ways. We have nearly 5000 people wearing our new branded lanyards (we even have a waiting list!) as well people accessorising their laptops, PC’s, phones etc with supportive stickers. We have had over 300 people sign up to be active members of our network and a further 30 people who want to join our committee to help organise events for others. This is a massive step forward for our organisation – and the amount of visible support for our LGBT colleagues has sky rocketed in just a week. There is much more to do in other locations, and around the world – but we are looking forward to encouraging more people to be ‘out as allies’ and really building on the momentum of the launch week.
What advice would you give to someone wanting to become a straight ally? It took me far too long to get involved – so however inaccessible it may feel – the reality is that if you are willing to put some effort into supporting the agenda – you will be welcomed with open arms – so just take the first step!
Role models – LGBT and straight allies 37
Phil Clement Global Chief Marketing Officer, Aon Why did you become a straight ally?
It has been a real evolution. My activism started in college as a counsellor when through a couple of personal experiences I become aware of how deeply challenging, and sometimes life threatening, it was to be gay in our culture. It just seemed dramatically unfair and required people like myself to not be quiet about our acceptance since the voices of intolerance were so loud and visible. After being active for two years as a straight ally, my brother and best friend in the world, came out. I completely understood why he had not told me earlier but found it both incredibly sad and incredibly motivating that he had not been able to share it sooner – it was a call to action. Now, 30 years into my activism, I find that I am still learning.
What are you doing to help your organisation to become more LGBT friendly?
Don’t blink, don’t hesitate – run to the opportunity.
Being an ally often starts with visibly and publicly supporting LGBT issues. That is pretty straight forward. I go to events, post on internal social media and generally make sure that people will know that I am supportive. More difficult and in many ways more important, is assuring for connectivity and mentorship of the LGBT community at work. The way the straight white male community mentors and connects with the industry and workplace is well established. The LGBT community needs additional ways to connect because these same social structures don’t work. Trying to build that community and those mentoring relationships is critical.
What are you doing outside of your organisation to support and further LGBT equality?
Not enough! Outside of Aon I try and focus on areas that can have big impact. Recently with some fellow marketers, sports team owners, activists and advertisers we were able to organize a conference with the aim of creating a more inclusive sport industry. The community of stakeholders in sport is huge – it includes athletes and fans, but also sponsors, employees and media. As far as places that have impact in defining pop-culture, there are few places as wide reaching or that have as much impact on public dialogue. Also, unfortunately, there are parts of the sport industry that are very far behind and unlike major corporations like ours, the sport organizations are lean and often don’t have the resources to put into diversity and training. We are making progress with this group but still have a remarkably long way to go.
What advice would you give to someone wanting to become a straight ally? Don’t blink, don’t hesitate – run to the opportunity. Sometimes the ally community wonders if they can be credible and helpful if they are not LGBT. They need to know how needed they are and how few places in your life you can have such a dramatic and positive impact by just showing up and being visible. https://uk.linkedin.com/in/philclement @PhilClement84
38 Role models – LGBT and straight allies
Shirine Khoury-Haq Director of Operations, Lloyd’s Why did you become a straight ally? I have always thought of myself as an ally. Throughout my life I have worked with and been friends with people of different backgrounds and sexualities, and I have sometimes witnessed them being treated in ways that I found to be unacceptable. Also, I have lived all over the world as a child and experienced lack of understanding and intolerance as a foreigner. I think it is extremely important that we embrace diversity of all forms. One of the most important parts of being an ally is to be the person who speaks up in the face of intolerance.
What are you doing to help your organisation to become more LGBT friendly?
The most effective way to support LGBT equality is asking questions and challenging perceptions.
I am the Executive Sponsor of the cultural diversity group at Lloyd’s but I also go to every Pride@Lloyd’s event my diary allows me to attend. I want to be as visible as possible so that people of all backgrounds know that we want you to bring your whole self to work. I also look to build and maintain diverse teams wherever we can through hiring and recruitment.
What are you doing outside of your organisation to support and further LGBT equality? There is a perception that being an ally involves a massive amount of time or resources – It doesn’t. The most effective way to support LGBT equality is asking questions and challenging perceptions. If you don’t understand something, people generally do not get offended if you ask!
What advice would you give to someone wanting to become a straight ally? Go to events and hear people speak about the issues – educate yourself. Meet people – I ask people about their partners and where they come from. For the most part, people will talk to you. The more you know, the more accepting you are. If your professional and personal life includes a diverse group of people, when others are not being tolerant, you feel like you have to defend your friends. You don’t have to be confrontational, or make anyone feel uncomfortable; you can make a joke or use a different word – but it is important to call out intolerance when you see it and make it clear that it is not okay.
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Kate Hopkins Head of Retail Governance, Zurich Insurance Why did you become a straight ally? There were two main reasons. Firstly, I wish my brother had someone to stand beside him when he came out. It was a long time ago and times have changed but then I was 12 and felt helpless. Now I have more power and influence to help prevent the same bad experiences from happening to others. Secondly, 15 years ago a colleague returned to work after a break having transitioned. The company I worked for then dealt with it badly. If there were senior managers at the firm who were of the straight ally ilk I think the company would have dealt with it much better.
What are you doing to help your organisation to become more LGBT friendly?
It doesn’t take much to point out when someone is being ignorant or bigoted; the hard bit is doing it in a non-aggressive way that makes people think.
I’m an active member of our LGBT network (GLEE) and the ‘Straight Allies’ Lead. I also support on the trans inclusion workstream. I try to be as visible as possible, using storytelling to encourage open discussion and celebrate differences. During Zurich’s Inclusion Week last November, I facilitated a No Bystanders workshop, which is about challenging discrimination and bullying of any kind in the workplace. I live and breathe this as well, calling out inappropriate banter if I hear it and my LGBT network ethos is ‘I’m here, use me’.
What are you doing outside of your organisation to support and further LGBT equality? I don’t judge others and am vocal about equality. It doesn’t take much to point out when someone is being ignorant or bigoted; the hard bit is doing it in a non-aggressive way that makes people think.
What advice would you give to someone wanting to become a straight ally? Be trustworthy, confidential, supportive and help any way you can. Listen and share stories or coping strategies to help with concerns. Encourage people to watch the No Bystanders and WithJak videos; they are short yet thought provoking, particularly for things people in ‘non-minority’ groups take for granted.
40 Role models – LGBT and straight allies
Reading through the experiences in this guide, I take joy in seeing the progress we’ve made in recent years, but it’s also clear that we still have a way to go to embrace diversity in all forms. I hope that you find something that resonates with you today.
Kay Martin Chief Marketing Officer, Zurich UK General Insurance
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With over 450 members from more than 165 firms, Link’s mission is to create and maintain workplaces that attract and retain the best LGBT talent to the insurance industry. Link works towards this goal through a lesbian, gay, bisexual, and transgendered lens, while being inclusive of all types of diversity.
http://www.debbiecannon.co.uk/contact-us.html https://www.linkedin.com/groups/4140132 @Link_LGBT @Link_LGBT
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GLEE is Zurich’s LGBT employee network. We are one of four diversity and inclusion networks at Zurich UK. From small beginnings in London, over the last few years, we’ve grown to cover all of Zurich’s UK offices. As well as providing support for our LGBT employees, we are committed to educating and engaging employees to create and promote an inclusive work environment. GLEE is open to all Zurich employees and we have a strong straight ally contingent. We want to make a valuable contribution to the overall success of Zurich and we’ve made great progress in the last few years. We’ve tackled barriers to inclusiveness in our employee proposition, ensuring equal access to healthcare benefits for same sex couples. We’ve also provided advice and guidance in our customer propositions, to ensure that same sex couples are able to get life assurance on an equal basis to straight couples.
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719179001 (06/16) RRD