The Wirral News ● Wednesday, June 27, 2012
● Visit our website: www.wirralnews.co.uk
wirralhomes
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Golden accolade for Lovell
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HE North West region of housebuilder Lovell has scooped a gold award for customer service in an independent national survey.
The accolade, awarded by In-house Research, is given to housebuilders if at least 90% of their customers would recommend them. In Lovell’s case, this was an impressive 96.9% in the North West. This latest gong follows on from Lovell scooping a fivestar award for customer satisfaction from the Home Builders Federation (HBF) earlier this year. Elaine Taylor, regional sales manager for Lovell in the North West, said: “As a
region, we’re extremely proud of both this award and our five-star award from the HBF. Customer recommendation is one of the strongest indicators that we’re offering the right level of service, and to achieve this standard with 96.9% of our customers is excellent. “We will use these awards as motivation to continue to strive for the highest levels of customer satisfaction again next year.” Through an independent survey undertaken by Inhouse Research, all customers were asked whether they would recommend Lovell based on the whole experience of purchasing a new home. Lovell has achieved the gold award both nation-
ally and at regional level for the North West. Malcolm Pitcher, managing director of In-house Research, said: “During the last 12 months we have witnessed many of our clients achieving very high scores for overall customer satisfaction and recommendation. This really does show that the industry is improving year-on-year. “New home-owners want to talk about their experience. As a result, our clients are taking the whole customer experience very seriously and want to ensure that their customers have the best possible service throughout the whole process of purchasing their new home.”
DETACHED ● Parkdale, Caldy, £2,750pcm
SITUATED in a cul-de-sac, this detached property has five bedrooms and a double garage. Inside is a hall with laminate flooring and living flame coaleffect gas fire, sitting room with feature fireplace housing a living flame coal-effect gas fire and a lounge with laminate flooring, marble fireplace with a living flame
coal-effect gas fire and a double glazed door leading to an enclosed patio area. There is also a downstairs wc, dining area, kitchen with a range of units with contrasting granite work-surfaces and cooker range, and a family room with laminate flooring, feature fireplace with living flame gas fire and double doors to the garden.
and kitchen to the ground floor, with three bedrooms and bathroom to the first floor. Features include gas central heating, double glazing, a modernised kitchen and an electric shower.
● The Lovell team celebrates its customer service award
Code: NA
SEMI-DETACHED ● Boundary Road, Bidston, £1,200pcm
There is also a utility room. To the first floor the master bedroom has a walk-in wardrobe and en-suite, bedrooms two and three have en-suite facilities and there are two further bedrooms and a bathroom. Externally, there is off-road parking and gardens. ● Reeds Rains, Heswall: 0151 342 6386
MID-TERRACE ● Rosedale Road, Tranmere, £550pcm
THIS modernised, mid-terrace house is located in the Tranmere area between Mersey and Victoria Parks. The accommodation briefly comprises an entrance hall, combined lounge/living room
He continued: “Clients have invested a lot of time and effort into making the customer experience special, and they are now starting to reap the rewards with high recommendation levels.” Lovell is building high quality, affordably priced new homes across the North West and North Wales, with developments in Wirral, Liverpool, Flintshire, Manchester and Cumbria. The housebuilder has a range of two, three and four bedroom homes available at its Sevenoaks development in Rock Ferry. For more information visit www.lovell.co.uk/new homes or call Lovell’s sales hotline on 0161 905 8652.
Outside, there is a small yard to the rear. The property would be ideal for families/working professionals. ● Moscrops: 0151 652 2214
THIS large period property is packed with original features. The spacious property has four reception rooms, so you will not be short of entertaining space.
The six bedrooms are all double sized and are situated over the top two floors. To the front of the property is a large flagged driveway capable of holding several
cars. There is also a garden. This house really does need to be viewed to be fully appreciated. ● Karl Tatler: 0151 342 5777
TERRACE ● Lever Avenue, Wallasey, £450pcm
THIS three bedroom terrace house is situated close to amenities including the promenade, Wallasey Tunnel, M53 and the Seacombe Ferry to Liverpool, so is ideal for commuting.
Inside comprises two reception rooms, a fully fitted kitchen with washing machine and space for a cooker, and a fully fitted bathroom with shower over the bath. The property also benefits
from gas central heating, double glazing, carpets and vinyl flooring. There is a patio door leading to a rear paved yard. ● Lets Go Properties: 0151 630 5888