St Georges Hall Winter Ales Festival 22nd - 24th January 2015 Volunteer information Firstly, a very big thank you from all the team at Liverpool Organic Brewery. Without the help and support from our army of volunteers, it would be impossible to run our beer festivals, we very much appreciate your involvement and your time. We have put this document together as a guide and reference for St Georges Hall Winter Ales Festival January 22nd - January 24th. Arrival – Via Door 3 Smoking Door / Exit Please arrive for the session you have agreed to work at, 45 minutes before the start time of that session. During this time you will receive your uniform and pen. If you are working more than 2 sessions you will be allocated 2 uniforms during the festival. You will be briefed on health and safety as well as security and you will also be taken on a short tour of the venue. This tour will highlight access and exit points, toilets, information points and other key service areas. Upon arrival please go direct to the LOB Bar in the Great Hall where Sam Watson, Volunteer Manager, will meet you. Doors will open to the public 30 minutes before the session starts, this is to check tickets, collect glasses and programmes and buy tokens. Please do not serve any customers until the bell has been rung to indicate the start of serving. Uniform You will be given a festival t-shirt to be worn at the session. The t-shirts will be available in various sizes. Due to the size of this festival, we will require volunteers to work on different areas throughout the festival. As a volunteer you may be asked to serve on one of the bars, steward a particular area or collect glasses. Ged Hunter, Hall Manager will rotate people between these areas.
Session times Below is a list of the session times of the festival as well as the cleaning schedule. Although there will be a team of cleaners before and in between sessions we greatly appreciate the support of all of the volunteers in ensuring the venue is clean and tidy throughout. Thursday 22nd Trade / Sponsor Session: 4pm – 6pm Thursday 22nd EVE: 6pm - 10:30pm CLEANING Friday 23rd Morning Cleaning 9am - 12pm Friday 23rd DAY: 11.30am - 4pm CLEANING Friday 23rd Afternoon Cleaning 4pm – 7pm Friday 23rd EVE: 6pm - 10:30pm CLEANING Saturday 24th Morning Cleaning 9am – 12pm Saturday 24th DAY: 11.30am - 4pm CLEANING Saturday 24th Afternoon Cleaning 4pm – 7pm Saturday 24th EVE: 6pm - 10:30pm CLEANING Sunday 25th Cleaning 1pm - 5pm Bars There are 6 bars in total at the festival, five of which are in the Great Hall. These include the Liverpool Organic Brewery/Okells Bar, the 4 gravity bays and the gin bar. The cider bar is located in the Cockerel Room along with wine, and continental bottled beers. Bar Supervisors Each bar will be run by the bar supervisor which will be assigned by Ged Hunter. The bar supervisor will be one of the volunteers and responsible for overseeing the following on each bar: The processes required for the start and end of each session are: Start of each session: • Pens available to mark off beer vouchers • All volunteers are wearing a festival t-shirt / uniform and have a pen these can be got from the Liverpool Organic Brewery bar • Beer is soft pegged • Drip trays are clean and empty • Bar supervisor to sign off cask management checklist • Make sure there are sufficient bins on your bar located underneath serving tables • PLEASE DO NOT put used beer tokens into the drip trays under the bays. Use bins provided
End of each session: • Bar to be wiped down, clean and tidy • Beer to be hard pegged (only if it is the evening session) • Drip trays emptied if required - drip trays can be emptied into the sink located between the cider room and the food room. As a volunteer working on a bar you are primarily responsible for serving customers and marking cards. However, you may be asked to assist in the smooth running of the bar. Stewarding As a volunteer you may also be asked to steward a certain area of the festival. This involves directing attendee's to toilets, exits, other areas, information points etc. This is essential to crowd management and the smooth flow of traffic between different areas of the festival. There will be a briefing and short tour at the start of each session so you have all the vital info. Drinking As always, please feel free to help yourself to the ales whilst working on the bar. If you are on a stewarding rotation, unfortunately you will be unable to drink due to health and safety requirements. Please drink responsibly during the session. Although we want you to have an enjoyable time, we are also aware our conduct will be closely monitored by the venue. Anyone appearing to be under the influence may be asked to leave the festival and be unable to volunteer at future festivals. Food As a volunteer you may be entitled to a staff discount at the food concessions. This is will vary between retailers. If you prefer to bring your own food, please feel free to do so. Storage of Belongings You are able to store your coats and bags in the designated green room located on the west corridors. This room will be locked in between sessions. Sam Watson will keep the key on his person throughout. What is happening in each area? Below is a list of all the rooms in use on site at the festival. North Entrance Space • During the first 45 minutes both entrances to Great Hall will be open, after 45minutes, one entrance will close so that there is one flow of traffic around the building. • Alpha Taxis may have a space here to use as a point to order taxis.
Corridors / Coroners Courts • Beer tokens and festival glasses will be issued outside the coroners court in the corridors down both sides leading to the great hall. Guests will stop on their way to the great hall to be issued their glass and to buy their tokens. • This will be LOB reception / front desk and point of contact. Laura Robinson will manage this area. • There will be a cloak room which will be managed the charity of the festival. Great Hall • There will be 6 bars in total (4 gravity bars, The Liverpool Organic Brewery / Okells' Bar underneath the organ on handpump and the gin bar). • Each bar is managed by the assigned bar supervisor to be assigned by Ged Hunter. • The music will be played from here each session. Concert Room • This room is not in use. Reid Room • This room will be used for talks should they take place. Cockerel Room • This room is the cider / wine / 'tuck shop' room. Elmes Room • This is where the food concessions will be located. Rawlinson Room • This room is being used for storage and prep.
Toilets - Where are they? • East Corridor - there are 4 men's cubicles and urinals • East Corridor - 10 cubicles and mirrored sink • West Corridor - 2 ladies cubicles & 2 men's cubicles + urinals