United Way 2-1-1 2-1-1 Service in Lexington-Fayette County
United Way of the Bluegrass
October 2008
United Way of the Bluegrass
October 2008
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United Way 2-1-1 Inside this Report Table of Contents
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What is 2-1-1?
4
2-1-1 is a Community Resource
5
Coverage Area
6
Total Calls
8
Referrals to LFUCG Services
9
Data by Zip Code: Total Available Calls
10
Data by Zip Code: 40502
11
Data by Zip Code: 40503
12
Data by Zip Code: 40504
13
Data by Zip Code: 40505
14
Data by Zip Code: 40507
15
Data by Zip Code: 40508
16
Data by Zip Code: 40509
17
Data by Zip Code: 40511
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Data by Zip Code: 40514
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Data by Zip Code: 40515
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Data by Zip Code: 40517
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United Way of the Bluegrass
October 2008
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United Way 2-1-1 What is 2-1-1? There is a long history of information and referral in our community. In 1974, the Suburban Women’s Club conducted a community needs assessment that identified the need to have one phone number citizens could call to find help. The community service, Ask Us, was developed to address this need and was initially housed in the basement of City Hall. Today, through the leadership of United Way of the Bluegrass and its community partners, this long tradition of information and referral continues through the national initiative, 2-1-1. This easy to remember, three digit number, provides access to health and human service and volunteer information and referral (I&R).
Benefits to Users
Typical questions from 2-1-1 callers
•
2-1-1 is an easy way to find or give help in your community.
•
Where can I find food/clothing/ shelter?
•
24-hour/7-day a week availability; 2-1-1 is always there for you.
•
How do I contact the spouse abuse shelter?
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One call gives you easy access to resources across your community. 2-1-1 is efficient, fast and easy to use.
•
Where can I go to donate blood?
•
Does any place in town take used clothing?
•
Who can help me pay my rent/ utilities?
•
Where can I get grief counseling?
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Where can I have my taxes prepared for free?
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Where can I get a flu shot?
•
My house was damaged by a flood; who can help?
•
No more wrong numbers; no more wasted time trying to find the right resource(s).
•
2-1-1 is a confidential call.
Examples of I & R provided by 2-1-1 • • • • • •
Resources for basic human needs Resources for physical and mental health Support for employment Support for elderly and disabled Support for children and families Volunteer opportunities and donations
United Way of the Bluegrass
October 2008
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United Way 2-1-1 2-1-1 is a Community Resource Community Benefits 2-1-1 touches the lives of every person in the community. Whether you are in a situation where you need help or are able to give help, 2-1-1 is always there for you. 2-1-1 strengthens the community by uniting the people in your area who want to help with those who need help. 2-1-1 maintains the integrity of the 9-1-1 system, saving that vital community resource for life-anddeath emergencies. There are more than one million nonprofit organizations in the United States. People have trouble navigating a complicated web of health and human services providers. Likewise, people who want to help often do not know where to begin. 2-1-1 is a useful planning tool. Based on aggregate data about the types of calls that the 2-1-1 center receives, communities are in a better position to anticipate demand for services and mobilize resources to meet changing needs.
Benefits as a Crisis Tool 2-1-1 is a critical information system during and after a community crisis such as an attack, flood, ice storm, fire, or other local or national tragedy. Prior to a community crisis, it is critical that an information system be in place that will respond to the crisis in a moment’s notice. 2-1-1 responds immediately during times of crisis to field calls regarding the crisis and to direct callers to services most appropriate for their needs. 2-1-1 maintains a permanent presence in the community. As a result, people can find the help they need whether their needs arise a week or several years after the crisis event.
United Way of the Bluegrass
October 2008
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Service Area Coverage Area
United Way of the Bluegrass
October 2008
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United Way 2-1-1
2-1-1 Data June 2007 – July 2008 Lexington-Fayette County
United Way of the Bluegrass
October 2008
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United Way 2-1-1 2-1-1 Data for July 2007 – June 2008 Lexington-Fayette County Total Calls Call Topic Housing/Shelter Utility Bill Payment Assistance Information about a Specific Organization Free Tax Preparation Individual/Family/Community Support Services Food and Meals Clothing/Personal/Household Needs Health Care Legal/Consumer/Public Safety Volunteers/Donations Transportation Mental Health/Addictions Employment Education Disaster Total Calls:
United Way of the Bluegrass
October 2008
Calls 1868 1820 1488 1478 1157 1127 886 427 287 210 190 125 95 42 8 9566
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United Way 2-1-1 Referrals to Lexington-Fayette County Government Services Total Calls for February 2008 - September 2008
Total Referrals to LFUCG Services
1692
Top Five Referrals
Total
Adult & Tenant Services - Emergency Assistance LFUCG - LexCall 3-1-1 Adult & Tenant Services - Housing Counseling LFUCG - Housing Authority LFUCG - Senior Citizens Center
688 281 223 148 101
Please note: UWBG 2-1-1 implemented new software beginning in February 2008 that enabled the reporting of this information
United Way of the Bluegrass
October 2008
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United Way 2-1-1 Calls by Zip Code for June 2007 - July 2008 Lexington-Fayette County
247 216
780
630 190
40502 40503 40504 40505
37
40507 40508
411
949
40509 40511 40514 40515 40517
455
81 979
Please note: Of the 9,566 calls to 2-1-1 from the Lexington-Fayette County area, 4,994 (or 52%) of calls included the disclosure of zip code information. United Way of the Bluegrass
October 2008
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United Way 2-1-1 Lexington-Fayette County Zip Code: 40502 Total Calls: Gender Female: Male: Unknown:
Age 0-17 18-25 26-35 36-45 46-55 56-65 66 and Up Unknown:
247
191 50 6
2 22 39 28 25 2 8 121
United Way of the Bluegrass
Needs Food and Meals Housing/Shelter Clothing/Personal/Household Needs Health Care Utility Bill Payment Assistance Transportation Legal/Consumer/Public Safety Free Tax Preparation Education Employment Individual/Family/Community Support Services Volunteers/Donations Mental Health/Addictions Disaster Information
October 2008
63 74 28 9 41 7 3 49 1 4 34 10 9 1 20
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United Way 2-1-1 Lexington-Fayette County Zip Code: 40503
Total Calls:
216
Gender Female: Male: Unknown: Age 0-17 18-25 26-35 36-45 46-55 56-65 66 and Up Unknown
United Way of the Bluegrass
171 45
3 11 35 15 16 19 9 108
Needs Food and Meals Housing/Shelter Clothing/Personal/Household Needs Health Care Utility Bill Payment Assistance Transportation Legal/Consumer/Public Safety Free Tax Preparation Education Employment Individual/Family/Community Support Services Volunteers/Donations Mental Health/Addictions Disaster Information
October 2008
41 39 22 10 53 2 12 39 3 2 44 3 1 0 27
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United Way 2-1-1 Lexington-Fayette County Zip Code: 40504
Total Calls
630
Gender Female: Male: Unknown:
Age 0-17 18-25 26-35 36-45 46-55 56-65 66 and Up Unknown
508 107 15
10 57 87 66 55 21 17 317
United Way of the Bluegrass
Needs Food and Meals Housing/Shelter Clothing/Personal/Household Needs Health Care Utility Bill Payment Assistance Transportation Legal/Consumer/Public Safety Free Tax Preparation Education Employment Individual/Family/Community Support Services Volunteers/Donations Mental Health/Addictions Disaster Information
October 2008
87 148 76 26 136 14 15 134 5 8 117 14 5 0 55
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United Way 2-1-1 Lexington-Fayette County Zip Code: 40505 Total Calls
949
Gender Female: Male: Unknown:
709 208 32
Ages 0-17 18-25 26-5 36-45 46-55 56-65 66 and Up Unknown
9 54 92 80 93 36 32 553
United Way of the Bluegrass
Needs Food and Meals Housing/Shelter Clothing/Personal/Household Needs Health Care Utility Bill Payment Assistance Transportation Legal/Consumer/Public Safety Free Tax Preparation Education Employment Individual/Family/Community Support Services Volunteers/Donations Mental Health/Addictions Disaster Information
October 2008
166 202 114 46 231 32 36 138 3 11 146 17 5 0 94
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United Way 2-1-1 Lexington-Fayette County Zip Code: 40507 Total Calls
Gender Female Male
Age 0-17 18-25 26-35 36-45 46-55 56-65 66 and Up Unknown
United Way of the Bluegrass
81
49 32
0 4 3 0 14 4 5 51
Needs Food and Meals Housing/Shelter Clothing/Personal/Household Needs Health Care Utility Bill Payment Assistance Transportation Legal/Consumer/Public Safety Free Tax Preparation Education Employment Individual/Family/Community Support Services Volunteers/Donations Mental Health/Addictions Disaster Information
October 2008
10 13 4 8 3 1 2 29 1 0 11 2 0 0 9
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United Way 2-1-1 Lexington-Fayette County Zip Code: 40508 Total Calls
979
Gender Female Male Unknown
Age 0-17 18-25 26-35 36-45 46-55 56-65 66 and Up Unknown
725 213 41
2 64 92 132 109 51 23 506
United Way of the Bluegrass
Needs Food and Meals Housing/Shelter Clothing/Personal/Household Needs Health Care Utility Bill Payment Assistance Transportation Legal/Consumer/Public Safety Free Tax Preparation Education Employment Individual/Family/Community Support Services Volunteers/Donations Mental Health/Addictions Disaster Information
October 2008
121 211 114 47 236 11 25 191 5 7 134 5 6 1 122
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United Way 2-1-1 Lexington-Fayette County Zip Code: 40509 Total Calls
455
Gender Female: Male: Unknown:
Age 0-17 18-25 26-35 36-45 46-55 56-65 66 and Up Unknown
United Way of the Bluegrass
372 66 17
3 38 58 42 35 12 4 263
Needs Food and Meals Housing/Shelter Clothing/Personal/ Household Needs Health Care Utility Bill Payment Assistance Transportation Legal/Consumer/Public Safety Free Tax Preparation Education Employment Individual/Family/ Community Support Services Volunteers/Donations Mental Health/Addictions Disaster Information
October 2008
57 108 40 25 129 4 17 90 1 5 98 15 4 0 38
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United Way 2-1-1 Lexington-Fayette County Zip Code: 40511
Total Calls
411
Gender Female: Male: Unknown:
Age 0-17 18-25 26-35 36-45 46-55 56-65 66 and Up Unknown:
324 78 9
3 24 44 46 43 15 10 226
United Way of the Bluegrass
Needs Food and Meals Housing/Shelter Clothing/Personal/Household Needs Health Care Utility Bill Payment Assistance Transportation Legal/Consumer/Public Safety Free Tax Preparation Education Employment Individual/Family/Community Support Services Volunteers/Donations Mental Health/Addictions Disaster Information
October 2008
51 101 52 26 104 3 15 97 5 6 74 4 5 1 24
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United Way 2-1-1 Lexington-Fayette County Zip Code: 40514 Total Calls
Gender Female Male Unknown
Age 0-17 18-25 26-35 36-45 46-55 56-65 66 and Up Unknown
37
30 4 3
1 3 7 3 0 1 0 22
United Way of the Bluegrass
Needs Food and Meals Housing/Shelter Clothing/Personal/Household Needs Health Care Utility Bill Payment Assistance Transportation Legal/Consumer/Public Safety Free Tax Preparation Education Employment Individual/Family/Community Support Services Volunteers/Donations Mental Health/Addictions Disaster Information
October 2008
3 6 9 3 6 0 2 8 0 1 9 2 2 0 3
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United Way 2-1-1 Lexington-Fayette County Zip Code: 40515 Total Calls Gender Female: Male: Unknown:
Ages 0-17 18-25 26-35 36-45 46-55 56-65 66 and Up Unknown:
190
156 32 2
2 16 30 15 11 10 0 106
United Way of the Bluegrass
Needs Food and Meals Housing/Shelter Clothing/Personal/Household Needs Health Care Utility Bill Payment Assistance Transportation Legal/Consumer/Public Safety Free Tax Preparation Education Employment Individual/Family/Community Support Services Volunteers/Donations Mental Health/Addictions Disaster Information
October 2008
37 51 10 5 52 1 9 48 3 3 34 20 2 15
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United Way 2-1-1 Lexington-Fayette County Zip Code: 40517 Total Calls:
780
Gender Female Male Unknown
634 114 32
Age 0-17 18-25 26-35 36-45 46-55 56-65 66 and Up Unknown
9 87 117 71 63 24 18 391
United Way of the Bluegrass
Needs Food and Meals Housing/Shelter Clothing/Personal/Household Needs Health Care Utility Bill Payment Assistance Transportation Legal/Consumer/Public Safety Free Tax Preparation Education Employment Individual/Family/Community Support Services Volunteers/Donations Mental Health/Addictions Disaster Information
October 2008
110 181 92 48 264 8 28 141 1 10 193 12 9 1 73
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United Way of the Bluegrass 2480 Fortune Drive, Suite 250, Lexington, KY 40509 P: 859-233-4460 F: 859-259-3397 www.uwbg.org United Way of the Bluegrass
October 2008
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