Design for RESPECT and EQUITY. My journey A student
Listening
Interview
(2000-2016;2019-present)
Imagination Open-minded
Design thinking
Observation Focus on different fields
Systematic vision
Collaboration
Teamwork Workshop
Curiosity
Empathy
I studied industrial design and now I am a service design student at AHO.
A prison officer (2016-2018)
I got to know there are many social problems and negtive things in the world.
Communication
Storytelling Interview
A product designer (2018-2019)
I find sometimes a problem need to be solved by a service or a system, from a systematic perspective.
A volunteer teacher (2019)
I know more about rurual children and education, as well as the wide gap between rural and urban areas.
Practical ability
Prototype Sketch
Product & service designer
Service design
Shonect Design for connection through shoes
Xiaoyuan Design for dementia patients and carers
Canteen system innovation Design for diners and staff in canteen
Mrs. Liu’s clothes alteration shop Design for low-income tailors
Product design
Mengmeng Design for lonely pets and owners
Shonect
Design for connection through shoes
I designed a sustainable system to connect rural children, urban children and citizens through an online platform and low-cost shoe material toolkits. The goal is to help poor children who lack shoes, and to enable more people to communicate and exchange value.
#system design
#sustainability
Service design in 3 months
#rural children
Challenge
Desk research Education Examination-oriented education makes students lack personality, creativity, practical ability and cognition of the world. Another big problem is education inequality between urban and rural areas.
Psychology Poor children
Urban children
Sustainability of shoes
Lack of shoes and communication with others
Lack of hands-on ability and cognition of the
Low recycling and reusing rate of shoes
Rural left-behind children feel lonely and inferior, and are not willing to communicate with others1. Urban children lack cognition of the real world and contact with the new environment 2.
Environmental impact of footwear An estimated 20 billion shoes get produced each year and about 300 million of those shoes end up in landfill3. Only a very small proportion of shoes can be recycled.
How might we provide children in need with suitable shoes, enhance urban children’s hands-on ability and reduce the environmental impact of shoes?
More than two-thirds of a running shoe’s carbon impact can come from manufacturing processes4.
20B pairs
300M pairs
Around 300 million of shoes end in landfill every year
#Shonect
1.Causes and performance of the inferiority complex of rural left-behind children, Deyong Li 2.Psychological problems of urban school-age children and intervention strategies of social workers, Dongcang Zhu 3.The shoe industry,https://theshoeindustry.weebly.com/disposal-alternatives.html 4.Footwear’s (carbon) footprint,Jennifer Chu
Field research Interview
1 mother
1 rural teacher
1 urban teacher
I interviewed a parent, a teacher in a rural primary school and a teacher in a urban primary school, in order to knowing their view on and problems of family educatoin, rural school education and urban school education respectively.
Many parents spoil their children too much, so these children can’t live independently well.
Family education Sun, a parent
Workshop
Rural school education Li, a rural teacher
Rural schools are in shortage of teachers. The facilities are also worse than those in urban
Urban school education Yan, an urban teacher
Children lack natural places to play. Parents and teacher pay too much attention to test skills .
4 children
I organized a workshop with four children in urban areas and rural areas to know their opinions on and expections for school and family education, as well as their ideas about shoes. Half of them don’t have manual-training-related classes, although all of them want this kind of lesson. They want to have more means of being educated, in a more enjoyable and relaxed way. My math teacher is quite rigid, she even repeat a question for 20 times.
Li, a 12-year-old pupil
I wanna have class outside classroom in a fun and relaxed atmosphere.
Yin, a 10-year-old pupil
#Shonect
Analysis
problems
process
Value chain of footwear
Design & development
Material
Manufacture
Distribution
Retail
Use
Maintenance
Disposal
Recycle
Long development cycle
Material is not eco-friendly
Air pollution
Space occupation
Personalized needs
Shoes damage
Skip repairing
No collection place
Low recycling rate
High cost (time and funds)
High cost (time and funds)
Damage workers’ health (glue)
High cost (employees, store rent)
Hard to separate different materials
High cost
Online try-on
Donation shoes
55.6% of the children received shoes that were not suitable for their feet size1, because the donators did not know the size and the quantity of shoes, and the children’s feet grew fast at growth stage. Some people are not willing to donate because they do not know whether their money and donations will be given to the people in need. organization
information
size
citizen
feet
communication
poor children
People can not track their donation’s information from institution, and institution lacks of research on children in need
1.‘Investigation report on shoes shortage of pupils in poor areas’, on two underdeveloped counties of Southwest China， CFPA(China Foundation for Poverty Alleviation)
#Shonect
Persona My shoes were my old brother’s, they have been worn. I wanna a pair of suitable shoes.
I love playing mobile games on my phone. I have hardly been to rural areas.
Sometimes, I give up donating because I don’t trust the institution or platform.
Wang Kang
Liu Lei
Sun Ying
AGE: 10 PROFESSION: a pupil in Grade Four LOCATION: a remote mountainous area of Yunnan
AGE: 14 PROFESSION: a middle school student LOCATION: Guangzhou
AGE: 32 PROFESSION: a designer LOCATION: Shanghai
Wang Kang
Liu Lei
Sun Ying
Wang Kang is a pupil who lives in a poor village in remote mountainous areas, in Yunnan. His parents go to a big city to work to support his family, and now his grandparents look after him. Because of his poor family economy condition, he has to share clothes and shoes with his brothers, and some of the shoes are unsuitable and worn. Wang sometimes talk with his parents through telephone, and he rarely meet his parents.
Liu Lei is a middle school student who live in Guangzhou city. He is under great pressure from his parents and teachers, who foucus much on his academic results. He is required to attend various kinds of extra-curricular calss, with heavy homework. As a result, he has little time to relax and attend outdoor activities. During his leisure time, he likes to playing mobile games on phone with his friends.
Sun Ying is a designer who works in Shanghai. She cares for the children in need in the southwest of China and wants to do something for those children. However, sometimes she gives up donating, because she thinks many institurions and platforms are not reliable. After work, she often does volunteer work in her community and makes some crafts for interest. As an environmentalist, she tries her best to live a green life and reduce carbon footprint.
PAINPONITS
NEEDS
NEEDS
PAINPONITS
NEEDS
-bad living condition -lack of suitable shoes and clothes -lack of communication with parents -lack of information and broad vision
-higher family income -suitable shoes and clothes -more caontact with parents -more channels of information
-more leisure time -more contact with nature -attend practical activites -more interesting activities
-lack of reliable donating platform -lack of new ideas and information -lack of communication with children in need
-a reliable platform -communication with others -more caontact with children
A day in life
walk to school 7 a.m.
A day in life
attend class
play with friends 3 p.m.
walk to home
do do housework homework
5 p.m.
9 p.m.
go to school 7 a.m.
A day in life
attend class
attend extra class 5 p.m.
do homework
use smart phone 11 p.m.
cycle to work 8 a.m.
work
do exercise 6 p.m.
browse websites
make crafts 10 p.m.
#Shonect
The new design connects rural children, urban children and citizens, exchanges the value and strengthen communication between the three. Rural children can get the materials they need and urban children can improve ability. Citizens can also have a platform for donation and communication.
cation, information,h muni oriz on com
munication, empat hy com
Needs: hands-on ability; cognition of nature and the real world
Needs: shoes and other daily necessities; information and knowledge
a m
citizens
em iev ch y f a abilit o e ns on se nds- l ha teria ity ma ativ cre
ati
on
as ns ide natio do
urban children
NEW DESIGN
material rewards information
donations ideas
info rma tio n , id ea s
Needs: a reliable platform to help people in need; new ideas and information
orm
rural children ment hieve f ac o e ns se n,
urban children
t
en
se ma nse cre teria of ac ati l s hie vit up ve y po me rt nt
inf
rural children
rt ppo su l ia ter
I co-designed with a teacher, parents and children to come up with more ideas based on their real needs.
Design opportunity
info rm at io
Synthesis
citizens
#Shonect
System map This system enables rural children, urban children and citizens to obtain products and materials they need. Through selling products and financial support from other organizations, this system can achieve commercial sustainability. Different people and organizations also build strong ties among them through exchanging information.
Material flow
Monetary flow
Citizen
Shonect = Shoes+Connect
Information flow
This platform connects rural children, urban children, citizens and organizations, through product,co-creation platform, course and donation. Media
Third party
Product
NGO
Rural children
Course
Donation
Urban school
Rural school
Rural teacher
Co-creation platform
Shonect Government
Urban teacher
Urban children
#Shonect
Product development Weak ankle
Design principle Unstable arch
Intable
Grow
The rear of the shoe needs supporting structure to protect.
Move
The toe cap needs to be broad. The material should be soft and flexible.
I consider the cost of manufacturing and materials, recyclability of materials, the environmental impact during manufacturing process, the replaceability of shoes’ parts and the extension of shoes’ life.
The bottom of the shoe needs to fit the shape of arch. The sole can absorb shock.
Made of one piece of material
Module design with replaceable parts
Adjustable inner-bootie and outer-shoe
Simple technology and no mold to reduce cost Easy to transport and recycle
Integral moulding of plastics lower cost Change broken or small soles to increase working life
Inner-bootie makes users comfortable Outer-shoe can protect feet and be replaceable
#Shonect
Prototype Made of one piece of material
Module design with replaceable parts
Adjustable inner-bootie and outer-shoe
These shoes are made of one piece of rubber, which is low-cost and environmentally friendly. One piece of rubber is folded according to appearance of foot, then maker connect this rubber with elastic bands. With elastic bands, users can adjust the size of shoes.
When parts of these shoes are worn, these parts can be replaced by new module ones, which can reduce waste and cost. Different parts(including protection parts and durable parts) can be made of different materials, and these parts can be connected by velcro or elastic.
These shoes consist of cloth inner-bootie and rubber outer-shoe, which makes it suit and protect users’ feet. Two parts can be combined togather or used separately, to adapt to different environments and seasons.
The upper with wide elastic is more comfortable The thin elastic is easier to adjust size The back with wide elastic is more stable
Adjustable width would be better Two parts should be connected stably
Reduce the production cost of two parts Outer-shoe should provide more protection and fit foot
Integrated molding with thick sole of smallest size
Put shoe into the outsole with elastics
Head part and back part can be adjusted by elastic and Velcro
#Shonect
Test
There are many possibilities of forms of these concept shoes. To validate their rationality and feasibility, I invited people to make, wear and use these shoes on rugged roads. Through the test, I compare the comfort, usability, adjustment and protection among different shoes.
I love this concept, and these shoes are easy to wear.
These shoes are very comfortable, but they may be worn out easily.
These shoes are flexible and soft, but they may be out of shape when I walk.
#Shonect
Final design
Simple and eco-friendly package
Easily recycable materials and replaceable parts
Instruction manual of shoes
Improved value chain
Design & development
Material
Manufacture
Distribution
Retail
Silica gel is flexible, low-cost and recyclable
No glue is less harmful to workers and environment
Flaky materials can save space
People can design and make unique styles creatively
Use
Maintenance Broken parts can be replaced easily
Disposal
Recycle Shoes can be taken aprat easily to recycle
#Shonect
Online platform Product Homepage
User can find and buy various types of shoes. He can also know details of shoes which user is interested in.
Introduction to concept and impact of the shoes and shonect platform
Get material package
Donation information User is able to track the location and information of donations and children in need, to receive feedback in time and find poor children to help.
Activities User can find interesting activities and communicate with fun people who share the same hobbies with him.
#Shonect
Customer journey map
Impact People
Rural children
Urban children
Citizen
Rural children
Urban children
Citizen
Improve hands-on ability Understand nature and real world Learn new things Communicate with others
Find a platform to help others Gain new ideas and information Communicate with others Sense of achievement
Get shoes in class
Get shoes in class
Buy shoes from platform
Improve living standard Broaden horizons and learn new things Communicate with others Learn thanksgiving
Make shoes in school or at home
Make shoes in school or at home
Make shoes at home
Education Narrow the gap between rural and urban education
Wear shoes
Wear shoes
Wear shoes
Rural school
Urban school
Improve manual training courses Educate students to be helpful Make students know the world and nature Replace broken or small parts
Replace broken or small parts
Get interesting courses Receive donations(like books) Get assistance from urban school
Design shoes on platform
Environment Use coupons from platform Reduce the use of glue
Offline workshop/class Check recipient’s information
Check recipient’s information
Communicate via letter/e-mail
Communicate via letter/e-mail
Society Communicate via letter/e-mail
Raise the rate of recycling and reusing shoes
Value chain of shoes become more eco-friendly
Enable more people to help people in need Strengthen relationships between people
#Shonect
Xiaoyuan
Design for dementia patients and carers
I designed a product to remind dementia patients by voice and odour, and an application for carers to know the patients’s location and communicate with the patient, other carers and experts. The goal is to retain dementia patients’ independence and gain their confidence, and to reduce carers’ stress.
#the elderly
#healthcare
Service design in 3 months
#product design
Context Elderly and dementia population
Social cognition of demetia
China is becoming an aging society. By the end of 2017,there were 241 million people aged 60 and over, accounting for 17.3% of the total population1. The number of dementia patients in China is around 9.5 million, and there are over 47 million people live with dementia worldwide2.
Many people have misconception and a prejudice about dementia. Dementia is hampered by beliefs that it is a natural part of the ageing process. Stigma around dementia was characterized by fear, reluctance and avoidance to engage with people with dementia.
Caring and diagnosis In China ,about 80% of patients are taken care of at home, and most of caregivers at home feel depressed and anxious for lack of energy and skills. In China, only 26.9% of people with dementia had received a diagnosis, and only 2% take medication3.
Source: . Alzheimer’s Disease International
Estimated numbers of people with dementia, China Source: World Alzheimer Report 2015 Men
2.0
Women
20%
1.5
Discrimination
1.0
Exclusion
80%
0.5
25% of dementia patients feel ashamed and discriminated.
2015 2020 2025 2030
40% of caregivers feel excluded.
home care
institutional care
Challenge How to improve dementia patients’ independence and reduce their carers’ stress, as well as strengthen contact between patient and carer? 1.National Bureau of Statistics
2. World Alzheimer Report 2016
3. World Alzheimer Report 2016
#Xiaoyuan
Research Research methods
Desk research
Observation
Interview
Cultural probe
Engagement tools
Dementia patient
Carer
The Carer uses this tool to reccord the patient’s problems and emotions through carer’s perception, as well as problems this carer meets during caring.
This engagement tool encourages the interviewee to communicate more with me and think more deeply of her ralationship with the patient.
Reflection on research
Because of the particularity of dementia patients, it is hard to communicate with them who can hardly express themselves. When I approach the patient for observation, he may also behave differently as usual, so I encourage the patient’s closest person to apperceive and record the patient’s emotions and problems.
#Xiaoyuan
Analysis Brief introduction to dementia Dementia is a broad category of brain diseases that cause a long term and often gradual decrease in the ability to think and remember that is great enough to affect a person's daily functioning. Dementia is progressive, meaning that the symptoms will gradually get worse.
Early stage Forget what he ate and drank
Late stage
Middle stage Forget to take pills
Forget how to use products
Forget the location of item
Problems with eating
Sleep disorders
Problems
Forget to drink and eat
Cognition
Have difficulty in concentrating, have a decreased memory of recent events
Cognition
Can not find stuff Behavior
Behavior
Sometimes feel depressed and angry Emotion
Picture source: Documentary: 1.The long goodbye
Have more profound memory deficiencies, and have confusion about time and location; Fail to recognize other people Wander off and become lost; Activities become more challenging, need frequent reminders
Cognition
Behavior
Sometimes feel frustrated and anxious Emotion
2. Medical Revolution: Preventing Dementia
Mobility difficulties
3. The elderly with dementia
Lose memories severely may not be able to recognize close people Require extensive assistance during daily activities; Have physical deterioration and difficulties with eating Suffer from mood swing
Emotion
#Xiaoyuan
Persona
Cognition
Weak practical ability Behavior
Speaking
Poor hearing Can not understand others
Cognition
After the death of her husband, her daughter lives with her daughter together in her daughter’s flat. In recent years, her memory gets worse and worse. She often forget things, and sometimes can not find the way home. She went to hospital for examination last year, and she was diagnosed with Alzheimer's disease in mid stage.
I often worry about my mom when I go to work and I am afraid she loses her way.
Care for mom Feel worried and stressed
Lack caring skills
Liu Ping AGE: 72 PROFESSION: A retired worker PHYSICAL CONDITION: suffers from Alzheimer and high blood pressure
Can not express clearly
Hearing
I often can’t find my keys and wallet, and do not remember what I planned to do.
Forget things Feel frustrated and anxiuous
Behavior
Wang Hua AGE: 48 PROFESSION: An office clerk RELATIONSHIP: Daughter of Liu Ping
Lack communication with other carers Speaking
After her father died, to take care of her mother, she brought her mother to live with her. However, she and her husband are usually busy with work, and they have little time to care for her mother. After her mother was diagnosed with Alzheimer’s disease, she is really worried.
PAINPONITS
NEEDS
PAINPONITS
NEEDS
-Forget things -Negtive emotions -Can not do things independently -Lose the way to home
-Reminders -More communication -More independence -GPS and reminder s
-Be worried about her mom -Lack time and energy -Feel stressed -Lack caring knowledge and skills
-Know her mom’s activity -Reduce caring stress -Communicate with others -Gain knowledge and skills
Lack information about dementia Hearing
Insight Patient
Carer
Need reminders of planned activities and how to complete tasks Need reminders about where stuffs are Need to eat and rest regularly Need to be able to find way home Need to communicate with family and friends
Need to know where and how mother is Need more free time Need communicate and interact with mom
#Xiaoyuan
A day in life
Cogitional problem
Time cognition
Mrs. Liu’s activity
Forgetful
Anxious
Forgetful
Independence
Forgetful
Behavioral problem
Poor appitite
Mrs. Liu’s mood
Mrs. Wang’s mood
Time cognition
Mobility
7：30 a.m.
8：50 a.m.
9：30 a.m.
10：50 a.m.
2：30 p.m.
5：30 p.m.
2：30 a.m.
Mrs. Liu wakes up
Plan to go outside but can not find keys
Forget what to buy
Forget how to cook
Forget to play cards with friends
Forget to have dinner
Get up and go to toilet
Worried
Mrs. Wang’s activity
Forgetful
Emotional problem
12：30 p.m.
7：30 p.m.
Communicate through phone
Take a walk together
Heavy work
Stressed
7：00 a.m.
10:00 a.m.
8：30 p.m.
12：30 a.m.
Pewpare breakfast
Worried about mom
Leave sticky notes to mom
Worried about mom’s waking up
Positive mood Normal mood Negative mood
#Xiaoyuan
Design concept Knowledge Skill Advice
Location Activity
Doctor
Xiaoyuan
Xiaoyuan+App
Communication Voice reminder Smell reminder Voice assistant
Socialization
The elderly
Communication Knowledge Skill Product
Communication Knowledge Skill Product
Communication
Dementia patient
Nursing home staff
Communication
Carer
Carers
#Xiaoyuan
Concept development Current popular products for dementia patients
Clear display
Simple interface GPS locator
Design points
Music player
Clock and calendar
Voice&word reminder Simple phone
Reminders
Pill dispenser
Voice assistance
to remind what to do and help complete tasks
GPS location and time display
to know where the user is and what the time is
Call function
to communicate with families
Aroma releases
to remind user to eat
Ideation
An intelligent watch which can help patients find way home and call family
A smart wallet which can help patients check out and go home
An electronic product which reminds patients to do activities by voice and smell
#Xiaoyuan
Product design Voice reminder
Remind planned activities
Voice assistant
Ask Xiaoyuan for help
Family call
Call family by pressing button
GPS locator
Know user’s location on family’s phone
Aroma release
Prompt appetite by olfactory stimulation
Time display
Improve user’s cognitive ability
Speaker and Mic
Charging connect
Emergency Button
Light
Indicator Light
Infrared sensor
Voice interaction
Press and call family
Lights on when working
Screen
Display time when lifting it
Charge on charging base
Press the button and open it Aroma capsule is replaceable
Additional tags
Light with inductive swith
Light is on at night when patients get up
Indicator light
Light is on when charging
It will release fragrance to improve appetite by PTC component heating fragrant capsules.
Tags are connected with Xiaoyuan by bluetooth When users ask Xiaoyuan where the keys are the tags would ring and users can find them easier.
#Xiaoyuan
Application design This application is aimed to help carers know the patient’s condition and communicate with the patient, other carers and experts. Knowledge and skill
your life assistant
Activities
Time
Health
Entertainment
Contact
Tracker
Home
Carer
Ask expert
Loss and love on the dementia journey
Xiaoyuan
“My mother Elizabeth passed away last year after living with dementia for about fifteen years. Mum had always been my ‘wise woman’ , so I really... ”
What stages are there in dementia? “It’s quite common to hear the dementia journey described as a series of ‘stages’ in which different symptoms and challenges can emerge...”
Knowledge
Battery powered day clock
“Good value for money. Now my mom knows what day it is...”
Why poetry can help you deal with dementia
User can gain knowledge, skills and advice from articles or experts.
¥ 50.00
“Many carers tell us that the hardest part of caring for a loved one with dementia is the loneliness. They feel isolated, as if nobody really…”
Simple music player
“Good value for money. Now my mom can kill her time by listening to music...”
¥ 80.00
Shopping mall Montreal Cognitive Assessment
User can buy products which are appropriate for dementia patients.
Assessment
Game
Visuosipatial
9：20 a.m Xiaoyuan, what am I going to buy? Naming
Mrs. Liu, at 8:30 a.m., you said ‘I am going to…’
Carer community
Elderly community
My mom got Alzheimer... “My mom is 73 years old this year. Last year, she couldn’t find her wayto home for seeral times and she was diagnosed with Alzheimer last month... ”
What really helps me look after Mum “In 2012, after many memory tests and finally a CT scan, my dear mum was diagnosed with Mixed Dementia. I had suspected things weren’t right for some time... ”
Community
User can communicate with other carers to enquire skills and reduce stress, as well as check the elderly’s activity in his communicty. Music had the most magical effect on Gran
“It was Christmas day and Joyce Peel smiled happily as her family all arrived with gifts. She told everyone she loved them… ”
Homepage User can call the patient, know the patient’s location and what the patient has said.
Assessment The senior citizen can take tests and play games to measure and train his cognitive ability.
#Xiaoyuan
Storyboard 1
Good morning, Mrs. Liu. Have a nice day!
Xiaoyuan
Designed product
2
3
4
Xiaoyuan, which way is to my home?
5
Xiaoyuan, how to make fried eggs with tomatoes ?
Mrs. Liu
Dementia patient
Mrs. Wang Carer
6
Xiaoyuan, where are my keys? Mrs. Liu, it’s time to have meal. Mrs. Liu, go straight for 100 meters, then…
Okay,Xiaoyuan.
Mrs. Liu is gong to market.
I am looking them for you, Mrs Liu.
Mrs. Liu, firstly, you should...
6:30 a.m.
9:00 a.m.
9:25 a.m.
10:20 a.m.
10:50 a.m.
11:30 a.m.
Xiaoyuan plays music and light on the base on gradually to wake Mrs. Liu up.
Mrs .Liu is going to go out, but she can't find the keys.
Mrs. Liu is away from home more than 1000m. Mrs. Wang’s phone rings and receives a message. Mrs. Wang check her mom’s position and what she said on APP.
Mrs. Liu is going home, but she forgets the way home.
Mrs. Liu is preparing for meal, but she forgets how to cook the dish.
Xiaoyuan release fragrance to remind Mrs. Liu to eat and increase her appetite.
7
Yeah,daughter.I am good…
8
9
10
Xiaoyuan, I would have haircut tomorrow morning.
11
12
Mrs. Liu is getting up.
Hi,mom,how are you? Have you had lunch?
12:30 p.m. Mrs. Wang calls her mom.
Mrs. Liu, you should take pills now.
2:00 p.m. Xiaoyuan rings to remind Mrs. Liu to take blood pressure pills.
Mrs. Liu,at 3:00 p.m., you planned to play cards with
2:50 p.m. Xiaoyuan rings to remind Mrs. Liu of the planned activity.
Okay, I got it, Mrs.
8:30 p.m.
3:20 a.m.
3:20 a.m.
Mrs. Wang talks with her mom what to do the next day, and set reminders on APP.
Mrs. Liu gets up to toilet. Xiaoyuan senses it and lights up.
Mrs. Wang’s phone rings and receives a message that Mrs Liu gets up.
#Xiaoyuan
Prototype & Feedback The yellow button for calling family is easy to find and use. The time displayed on screen is also clear.
In the ideation process, I made 6 prototypes to compare different ideas, and test whether the form is easy to hold and the button is user-friendly.
The prototype of final design was 3D printed and I found senior citizens to validate whether this product is user-friendly for the elderly.
Reflection In the research phase, I should spend more time in observing the elderly with denmentia and communicating with them and their carers, to find their needs an problems. The final prototype does not show all the concept of this design, so that it can not be tested completely and receive enough feedback. I lack systematic thinking in this design need to consider more about the community, other institutions and the public, so that the problem of dementia can be realized and solved better.
#Xiaoyuan
Canteen system innovation
Design for diners and staff in canteen
I designed a new plate and a mobile application to order dishes and check calories, as well as a new service process.The goal is to encourage diners in canteen to have a healthy diet and enjoyable dining experience. Also, this design can make staff’s work easier and the service more efficient.
#system design
#healthy diet
Service design in 2 months
#product design
Challenge
Context People’s concerns about dining When people choose where to dine, they will consider whether this place is clean and serve delicious and healthy food at reasonable price. They are also concerned about the quality of service provided by this place.
Chinese eating habits Chinese tend to choose two or three dishes and one soup, and eat rice, steamed bread or noodles as their staple food. Some people prefer to mix dishes or soup with rice, to pour soup or dish into rice, sometimes they have to tilt the plate.
How might we improve the service in canteen and diners’ and staff’s experience?
Current situations of canteen There are some problems in a common canteen, such as few types of dishes, much food waste, high labor cost, food safety and low service efficiency. Normally, public agencies and big companies are equipped with a canteen, such as government agencies, schools, factories and big companies.
Food waste Lack info
Long queue
Few types
Labor cost
2/3 dishes + 1 soup + rice
#Canteen system innovation
Field research
Behaviour
Touchpoint
Research content:
Research content:
Results: 1.It is not convenient to hold bowl with soup in one hand and plate in the other,
Results: 1. It is not user-friendly for diner to hold the plate and put a bowl on it.
Diner’s behaviour of eating and waiting in a queue; The staff’s behaviour of serving meals and communicating with diners
some diners may return to get soup. 2. To move dishes and soup, some diners slant the plate. 3. Some diners bow their heads to make mouths close to plates, to eat the left rice.
Different types of touchpoint; How these touchpoints are used; Problems of these touchpoints
2. The staff can not hold the plate in one hand stably and comfortably when they serve dishes. 3. The staff may make mistakes and waste some time when charging.
Service process Research content:
Different stages of service process; Rationality of each stage
Results: 1. Diners have to queue for a long time because of the low efficiency of
service. 2. Diners may spend some time considering what to order, which may waste some time. 3. There are some food waste when diners finish their meals.
#Canteen system innovation
System analysis Stage
Diner’s activity
Queue
Serve meals
Wait for a long time Do not know dishes
Consider what to order Do not know names
Plate
Touchpoint
Pay by card
Ladle soup
Go to table
Dine
Send plate back
Clean
Plate
Plate
Plate
Can not bring a bowl with Some return to ladle soup soup conveniently
Card
Card reader
Hold in one hand uncomfortably
Plate
Bowl
The bowl with soup is easy to fall off from the plate
Plate It is not convenient to carry plate with bowl
To move dishes and soup some diners slant the plate
Staff’s activity Hold plate in one hand
Calculate the cost
Clean the table
Diner’s emotion
Satisfied Anxious
Staff’s emotion
Waste some food
Uncomfortable
Worried
Annoyed
Bored
Uncomfortable
Tired
System innovation New dining process 1
2
Know and order dishes: Diners order on phone in queue/ look at the screen and know the dishes in the queue/ order dishes by telling the corresponding numbers
Screen shows information Dishes’ name, calories and price Mobile payment by QR code
Pay: Diners use mobile payment by scanning QR code/ pay by card
3
Serve dishes: Indicator light beside chosen dish lights on and promote staff to ladle this dish Diners get dishes, soup and chopsticks
4
Enjoy the meal: Diners enjoy the food
5
Indicator light reminds staff
2
1
Pay
3
Serve dishes
Know and order dishes
Order dishes in mobile app
Leave: Diners sand the plate back and leave
4
5
Enjoy the meal
Leave
Screen
Indicator light
Phone
Plate
Staff
Diner
#Canteen system innovation
System map
Information flow
Material flow
Monetary flow
Light
Screen Price Calories
Light on
Taste
Data
Dishes
Dishes
data
Manager
Diner
Manager can know quantity of dishes which were ordered by diners, diners’ fvourite dishes, advice and what diners want to eat from applicaion.
Diners receive information about taste, price, calories of dishes from screen and app, diners can also achieve points if they have a healthy diet or do not waste food.
Price
Money
Plate
Staff can know which dish diners order through indicator lights or numbers told by diners.
Points
Card Taste
This system encourage diners to have a healthy diet and reduce food waste by providing dishes’ information and rewards. The service efficiency can also be improved through ordering dishes in app, paying by sanning QR code and reminding by indicator light.Last bu not least, manager can decide what and how many ingrdients to buy according to data from app, which is also beneficial for improving diners’ experience and saving food.
Staff
Money
Calories
Scan QR code
App
Money
Register
#Canteen system innovation
Sketch Product sketch
Test of prototype 1
2
Both sides of No.5 are easy to hold.
Diner A
3
The flat triangular area of NO.4 is easy to hold for staff.
Diner B
4
5
Two sides of NO.4 and No.5 are easy to hold.
Diner C
6
7
The flat area for holding in one hand is good. The two sides of NO.4 are not bad.
Staff
Both sides need to be held comfortably and stably. The plate should hold a bowl with soup steadily.
APP sketch
The concept of rewarding diners who have few leftovers is hard to realize.
The route of diners in canteen can be improved to save their time.
This app has four main function: Ordering dishes; Checking consumed calories; Rating dishes and voting; Achievement system
#Canteen system innovation
Using scenario Green dots prompt more vegetables Montreal Cognitive Assessment
Fried eggs with tomatos 173 kcal 짜 3.0
+400g +200g
Bouilli 470 kcal 짜 5.0
+400g +200g
Stir-fried shredded potato 244 kcal +400g
짜 2.0
887 kcal
+200g
짜 10.0
PAY
The flat area is easy to hold for staff
Order dishes in queue Diner can see and order dishes when he is waiting in queue. This APP shows taste, calories and price of different dishes, diner can also choose weight of dishes they want.
Serve dishes Staff can hold this plate in one hand comfortably and the green dots on the plate encourage diners to order more vegetables.
This area can hold a bowl steadily Two sides can be holden in one or two hands easily Yang
Protein 86g
876 kcal Fats 38g
Carbs 134g 783 kcal burned -146 kcal
-125 kcal -98 kcal
Grooves connect areas enable diners to mix rice with dishes easily
Go to table with plate Diner can hold this plate comfortably and it can also hold a bowl of soup stably.
Enjoy food and check calories When diner is eating, he can check calories of this meal and he consumed, as well as protein, fats and carbs he has taken in.
#Canteen system innovation
Storyboard 1
2.1
3.1
2.2
1 2
CANTEEN CANTEE
N
235
3
Frie
d eg
gs w
Bou
mato
illi
Stir-
fried
Steamed fish 210kcal ¥ 5.0
shre
dde
es
NU
￥3
.0
￥5
.0
d po
tato
2
3.2
ME
ith to
￥2
.0
4
1
6 173 470 244
3
Kca
5
l
Kca
l
Kca
235
l
+200g +400g
1 Go to canteen
2.1 See and order dishes on phone
Diner can check what dishes are served today iin mobile APP on his way to canteen.
Diner can see and order dishes when he is waiting in queue. Diner shows QR code on his phone to This APP shows taste, calories and price of different dishes, diner can also choose scanner, to complete payment. weight of dishes they want. The corresponding indicator lights on and remind staff to ladle dishes diner ordered.
4
2.2 Pay by phone
5
3.1 See dishes on screen
3.2 Pay by card
When diner waits in queue, he can see dishes(including number,taste calories and price of each dish) to think what they will order in advance.
Diner tells staff the number of dishes he wants to order and pays by card. Staff serves dishes according to number.
6
7
EXIT
325pts Protein 86g
Advice:
876 kcal 32
Fats 38g
Carbs 134g
+ 20 points
18
A healthy meal No leftover
6
4 Go to table with plate
5 Enjoy the meal and check calories
6 Send plate back and get points
7 Leave and Rate
Diner goes to table with plate and soup.
When diner is eating, he can check calories of this meal, as well as protein, fats and carbs he has taken in.
When diner finishes his meal, he sends the plate back to staff. He shows the QR code to the scanner. And if he had a healthy and no or few leftovers, he will get points which can be exchanged as money during ordering dishes.
Diner leaves the canteen. He can rate and give advice to the dishes he ordered in this APP, he can also vote for the dishes he likes, which is a reference for the manager of canteen.
#Canteen system innovation
Service blueprint Physical evidence
Mobile APP
Customer actions
Check dishes
Walk into canteen
Mobile APP /Screen
Indicator lights
Phone Card
Plate Bowl
Plate Bowl
Mobile APP Plate Bowl
Plate Bowl
Oder on phone /look at screen
Scan QR code /Order by number
Pay
Bring soup
Go to table
Eat Check energy
Pour leftovers
Help pay
Ladle soup
Mobile APP
Check Vote Interact
Leave
Line of interaction
Onstage contact person
Ladle dishes
Collect plates
Clean
Line of visibility
Backstage contact person
Edit APP information
Edit APP and screen information
Design APP
Design APP and screen
Display Arrange
Prepare food
Prepare soup
Arrange and clean table
Edit APP information
Clean
Disinfect Clean
Edit APP information
Line of internal interaction
Support process
Paying system Statistical system
Data system
Statistical system Data system
#Canteen system innovation
Mrs. Liu’s clothes alteration shop Design for low-income tailors
The aim of this design is to improve tailors’ work environment and service process, and encourage people to mend and alter clothes, so that tailors can promote their professional dignity and people live a more sustainable lifestyle.
#service design
#design reserch
Service design in 6 weeks
#co-design
Challenge
Context Changes of Chinese economy With development of economy and living standard, Chinese tend to buy clothes instead of mending or making clothes.
How might we improve tailor’s professional dignity, strengthen contact between tailor and residents and change people’s awareness to extend clothes’ life?
Current situation of tailor Most Chinese tailors have low education degree, low income and low social status.
Methodology Environmental impact of clothing Extended three months of clothing life would reduce by 5-10% of their carbon and water footprints, as well as waste generation1. Polyester production for textiles released about 706 billion kg of greenhouse gases in 2015, the equivalent of 185 coal-fired power plants' annual emissions2.
Research (2 weeks)
Analysis (1 week)
Design (1 week)
Prototype (1 week)
Test
(1 week)
Participant 3 months
706B kg
5-10%
185
Customer
Tailor
Tailor
Customer
Tailor
GHG water
Desk research
waste
Method
1.The Balance Small Business.https://www.thebalancesmb.com/textile-recycling-facts-and-figures-2878122 2.World Resources Institute.https://www.wri.org/blog/2017/07/apparel-industrys-environmental-impact-6-graphics
Observe
Contextual interview
A day in life
Service process
Visual model
Role play
Customer journey map
Touchpoint
Tangible model
#Mrs. Liu’s clothes alteration shop
Desk research Types of tailor (in shanghai)
Development of tailor industry
New service about clothes
In shanghai, tailors are made of local people and migrant people.
With development of technology and economy,people prefer to buy new clothes in shopping center or on shopping website. Tailor industry has declined.
With development of technology and economy, companies pay more attention to user experience and continuously provide new and better service to consumers and customers, which is changing the clothing industry.
Tailor shop consist of indoor tailor shop and outdoor tailor stall.
1 laid-off workers 2 retired workers 3 unemployed people
number of tailor shops
Local tailors
Migrant tailors 1 tailors from areas around Shanghai 2 people who migrated from the countryside 3 people who moved with family
Heyday of tailors
Rent wardrobe
Try on service
AR dressing
Enterprises reduced the staff Private economy was forbidden
Reform and opening
1920
1950
1980 1990 2000
Door-to-door measurement
#Mrs. Liu’s clothes alteration shop
Field research
Observe 3 days
Role play I experienced the service in tailor shop
I observed tailors’ work, behavior, interaction with customers and working conditions in 3 tailor shops.
I went to tailor shop as a customer to alter my trousers, in order to experiencing and finding problems in the service process.
Engagement tool
Interview 3 tailors 4 young renters 3 local elders 1 officer
I interviewed tailors, customers, residents and member of residents’ committee, to understand residents relationship with tailors and their views on tailor.
#Mrs. Liu’s clothes alteration shop
I designed engagement tools to help me interview and observe tailors and customers.
Analysis Activities chat
customer mutually needed
neighbour reciprocal
measure size
tailor clothes
Workplace
Network
go to work
sew clothes
iron clothes
go to home
Old community tailor shop Corner of street tailor stall New community
Working conditions administrator administrative small space Tailor has to spend much time sitting in front of sewing machine and completing repetitive tasks everyday.Normally, tailors almost work everyday all the year without holidays, unless in bad weather. Because of this, most tailor lack rest and exercise.
elusive messy
peer competitive
many materials
#Mrs. Liu’s clothes alteration shop
Persona
Needs Analysis
suitable clothes
It is hard to find a tailor shop when I need it. The service of tailor shop is not good.
the location of tailor shop
better service process
customer Yang Chao 28 years old, engineer Shanghai
Yang Chao is a mechanical engineer who comes from Henan Province. He rents a small room in Shanghai. Sometimes, the clothes which he bought on shopping website are not fit. He wants to alter them but he find it hard to find a tailor shop and he thinks the service in tailor shop is not attentive and attractive.
strenthen contact and communication
We are the people at the bottom of society. This job is hard and we have low income. tailor Liu Ying 63 years old, tailor Shanghai
Liu ying is a tailor who has worked for more than 20 years.She lives in and works around an old community in Shanghai. Liu works in a small room which she rents. Although she is often busy with work and spends much time in working, her income is quite low.
better work environment
gain new konwledge
higher income
higher work effciency
We want to provide the service:
strenthen the contact between tailors and customers
#Mrs. Liu’s clothes alteration shop
Concept
Build brand identity to impress and attract more customers
Improve service process to boost customers’ experience and strengthen contact between tailor and customer
Brand
Service
Tool
Mindset
Create new tools to enhace work efficiency
Change mindset to promote professional dignity
#Mrs. Liu’s clothes alteration shop
Customer Journey Map / before design Stage Customer’s problem
Customer’s behavior
Wait
Communicate
Do not know the altering process and whether the clothes have been altered
Do not know the price, altering method and altered effect
Tell tailor his requirements
Complete
Ask tailor how to alter his clothes
Measure his size
clothes
tape
Describe how to alter this clothes and altered effect
Measure size
Know when he can pick up clothes
Leave
scissors
Wait for tailor to look for his clothes
Back to tailor shop
sewing machine
Wait for tailor to find his clothe
iron
Can not try on the altered clothes No after-sales service
Pay for the service and leave with clothes
clothe
Touchpoint
Tailor’s behavior Tailor’s problem
Understand requirements
May forget customer’s requirements
Have to describe altering method and altered effect
Tell customer when he can pick up
Alter clothes
May lack suitable cloth Spent some time looking for suitable string Do not have a good way to store and classify clothes
Look for Give back clothes and customer’s clothes receive money
Can not find customer’s clothes easily
#Mrs. Liu’s clothes alteration shop
Customer Journey Map / after design
Customer’s
Closer relationship
Clear Communication
Changes
Tell tailor his requirements
Ask tailor how to alter his clothes
Measure his size
Know when he can pick up clothes
Stronger connection
Back to tailor shop
Leave
Sustainable contact
Wait for tailor to find his clothe
Pay for the service and leave with clothes
behavior
Customer card
Poster
Touchpoint
Customer card
Service end
QR code card
Price card
Record card
Tailor’s behavior
QR code card
Understand requirements
Record card Sticker
Describe how to alter this clothes and altered effect
Measure size
Tell customer when he can pick up
Storage box of strings
Storage box of tools
Alter clothes
Sticker
Bag
Look for Give back clothes and customer’s clothes receive money
#Mrs. Liu’s clothes alteration shop
Co-design Co-design with Mrs Liu (concept and design)
Touchpoint design 1
Poster (with service time,phone number and QR code)
7
Service card (with services of cartoon images)
2
QR code card (with QR code of Alipay and Wechat)
8
Poster (with shop’s name and services)
3
Sticker (with clothes’ number being written on it)
9
Storage box of tools (with tools, cards and phone in it)
4
Price card (with price of different services of clothes)
10
Bag (with shop’s name, services,adress and phone number)
5
Customer card (with clothes’ number,time of taking clothes and tailor’s phone number)
11
Storage box of strings (with strings of different colours in it)
6
Record card (with clothes’ number, customer’s requirement,time of taking clothes, customer’s phone number and service price)
11
Sometimes, I do not remember whether customer has paid. Clothes could be classified.
Prototype with Mrs Liu (usability and details) 10 1
9
2 3 8 4
The words on the poster are not clear The storage box of strings should be fixed on the wall firmly.
5
7 6
#Mrs. Liu’s clothes alteration shop
1.
Customer sees the shop
Customer sees the poster on windows and know this shop’s services,open time and phone number.
2.
Customer knows the service price
Tailor taikes out cards from storage box of tools
Customer looks at price card and talks with tailor to know the service price.
Tailor takes out record card and customer card form storage box of tools.
3.
4.
Tailor uses record card and customer card
Tailor writes customer’s requirement on record card to remind her and writes time of taking clothes on customer card.
5.
Customer receive customer card
Tailor gives customer card to customer, so that customer know when to take clothes and tailor’s phone number.
6.
Tailor puts sticker on clothes
Tailor uses sticker with number to mark and knows owner of this clothes.
Touchpoint
Scenario
Story board
Poster
with service time,phone number and QR code
Price card
with price of different services of clothes
Storage box of tools
with tools, cards and phone in it
Record card
with clothes’ number, customer’s requirement, time of taking clothes and service price
Customer card
with clothes’ number,time of taking clothes and tailor’s phone number
Sticker
with clothes’ number being written on it
#Mrs. Liu’s clothes alteration shop
7.
Tailor takes out strings she needs Tailor takes out strings of colour she needs quickly from the storage box of strings and alter the clothes.
8.
9.
Customer comes back and shows customer card
Tailor looks for customer’s clothes
Customer comes back and shows the number on customer card.
Tailor looks for customer’s clothes according to the number.
10.
Tailor gives clothes to customer
Tailor gives clothes to customer with package bag and service card.
11.
Customer pays for the service
Customer can scan the QR code on the windows/card to pay for the service.
12.
Customer leaves
Customer leaves with clothes and package bag.
Touchpoint
Scenario
Story board
Storage box of strings
with strings of different colours in it
Customer card
with clothes’ number,time of taking clothes and tailor’s phone number
Sticker
with clothes’ number being written on it
Service card
with services of cartoon images
QR code card
with QR code of Alipay and Wechat
Bag
with shop’s name, adress and phone number
#Mrs. Liu’s clothes alteration shop
Feedback
This design is nice and thoughtful. It makes my shop more attractive. The storage boxes are also very convenient, which helps me find strings and tools quickly.
#Mrs. Liu’s clothes alteration shop
Mengmeng
Design for lonely pets and their owners
The aim of this design is to relieve pets’ loneliness and strengthen the contact between pets and oweners when pets are at home alone, through long-distance interaction and entertainment by built-in projector.
#pets
#concept design
Service design in 2 months
#product design
Research How might we relieve pets’ loneliness and strengthen the contact between pets and oweners when pets are at home alone?
Interview
Current products for dogs Electronic She stays at home alone for 8 or 9 hours on weekday. I am worried she gets bored, injures herself.
Miss Jian and Jimmy
Entertaining
Practical
Non-electronic Talking to him and hugging him are the best communication.
Monitor
Feed
Mrs. Zhang and Beibei Mr. Li and Pipi
I am most worried about his loneliness and his unbalanced diet.
Communicate
Entertain
#Mengmeng
Sketch
During the design process, I tried different schemes to determine the position and structure of the projector, camera and drive system, to make the product more reasonable. This product consists of three main parts: camera, projector and treat tosser. With drive ball, this product is hard to fall down, if a dog push it.
In order to make the structure of the product feasible and user-friendly for dogs, I carefully considered the position of different parts iinside the product. Blue is a friendly color for dogs, which refers to the spectrum of color seen by the dogs.
#Mengmeng
Final design
Voice interaction
360-degree camera
Treat tosser
Projector
to communicate with pets
to capture moments
to feed pets or give treats
to display videos and games
This product(Mengmeng) is designed for lonely pets and their owners who have to leave their pets at home alone for a long time. Mengmeng creates fun interactions and long-distance connections between pets and their owners. Through mengmeng, owners can watch pets, talk to pets, train and give pets a treat, feed pets, play videos or start games for pets; Mengmeng can track pets automatically and record pets’ activities, learn and recognize pets’ sounds, behavior and moods, and then send data to the owners. When mengmeng finds pets are in gloomy mood, he can also pacify and entertain pets proactively.
#Mengmeng
Details
Speaker & charging pad
360-degree camera
Projector Microphone Indicator light
Heat dissipation holes Treat entrance
Treat tosser Speaker
Treat entrance
Charging connector Infrared sensor Driving ball
360-degree panoramic camera &projector lens
#Mengmeng
Scenario
Mengmeng plays video for pet
Owner and pet enjoy videos from mengmeng together
Pet plays touch game through mengmeng
Owner trains pet by voice and gives him a treat
Owner finds pet’s situation through phone
#Mengmeng