July/August 2010
Southwark Housing News Dreams of Lakanal residents on a new art installation p4
Inside this issue: Meet the new cabinet member for housing p2 What do you want to do this summer? p6 Free microchipping for your dog p12
The magazine for Southwark Council tenants and leaseholders
www.southwark.gov.uk/shn
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Meet Cllr Wing Southwark Council cabinet member for housing mana
The elections in May mean that a new group of councillors has taken over running the council. Ian Wingfield, the councillor with responsibility for housing in Southwark has been a councillor for over 20 years. Living in Southwark for 25 years, he decided to become a councillor after hearing about local residents’ concerns about housing. We met him to find out more about him and what he has in store for the borough. Q Why is housing such an important issue for you? A Living around Peckham, I got to know a lot of the bigger estates in the area. This inspired my interest in housing. It is incredibly important, it will always be the number one issue in the borough, and it’s the topic of discussion most often raised by residents. Knowing the issues close to their hearts makes me want to fulfil the promises made to them by the new administration. Q What's your overall vision for housing in Southwark? A It’s to ensure that all Southwark’s council homes are warm, dry and safe. I will support tenant and resident associations to tackle the issues that concern them most. I want to work with tenants and leaseholders as an equal partner, to be open, honest about this, and to fulfil the promises made to them. Q What challenges do you think you’ll face? A The biggest challenge will be the huge expectations placed upon me as cabinet member for housing management. People will expect to see things change quickly. In reality, to do this thoroughly and properly it will take time – there is no quick fix. Q What's the first thing you're going to tackle? A I will be establishing a single housing department within the next 12 months to combine services for leaseholders and tenants in a way that puts their needs first.
Q What involvement will you have with leaseholders and how might their service change? A I have a long-standing relationship with leaseholders in my ward and with my involvement with the home owners’ council. I support their concerns and will work with them to bring in fair service charges and make sure they see improvements in their service within the next 12 months. Q Following Lakanal and the Sumner Road fires, what is the council going to do to improve fire safety on its estates? A I will ensure that all fire safety inspections are available to the public to view, so they can be assured that their block meets the required standards. Further inspections will be carried out and any issues dealt with. I will be looking to see that council staff get the training they need to perform these inspections. Q What will you do to improve the repairs service? A I want to make sure repairs issues are dealt with correctly and that the job is done quickly, and to a high standard. I want to end the issues raised by tenants, caused by confusion between services about who does what. I also want to see a greater emphasis on inspection and monitoring repair work. I want to make sure that the contracts for repairs meet expectations in terms of service delivery. Q Does ensuring all tenants have a safe, warm and dry home mean knocking down some of the existing housing or will repairs be made to current stock? A Provision of council homes is one of our main objectives and this is a long-running debate: to renew or regenerate? The answer must be based on what’s best for residents. It’s important that residents are included in any decision and that options are available for them to see and understand.
Meet Cllr Wingfield
field gement
We’ll be keeping you updated on changes and improvements to your housing service in this magazine. You can also contact Councillor Ian Wingfield by email at ian.wingfield@southwark.gov.uk or write to him at Southwark Council, 160 Tooley St, PO Box 64529, SE1P 5LX
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A year on from the fire at Lakanal, the community has come together to see their vision for the future take flight, at the unveiling of a new art installation on the Sceaux Gardens estate.
Residents have been working with the South London Gallery and Southwark Council to produce a huge art piece to hang on the fencing of Lakanal, which remains empty while the investigation into the incident continues. Residents were asked to contribute their hopes and dreams for the future of the estate to a 140m2 art installation that would wrap around the ground level of the building. Workshops during the Easter holidays gave children living on the estate their chance to draw and design their ideas for how the installation should look, with the theme “If wishes were birds”, while acclaimed artist Orly Orbach transformed their ideas into the finished artwork, which was formally unveiled on 21 June 2010. Oshun, aged seven, said “It was fun because we got to use different materials. My wish was that people cleaned up their dog mess. I hope things get better on the estate.” Children living on the estate are also involved in the Saturday club, where artists undertake six month residencies and work alongside children and their parents. Following a £2m investment, the gallery has converted the neighbouring Victorian house into three additional galleries, and created a café and garden area. The new studio means the gallery can build on its education and outreach work with local schools and community groups, and get even more residents involved in creative projects. Frances Williams, head of education at the gallery, said “It has been a joy and an honour for our education team to work with children, families and residents on Sceaux Gardens estate over the last two
Update
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Michelle* was a tenant in Lakanal in Camberwell for several years before the fire on 3 July and has recently been offered a new home in Peckham with a garden to bring up her three children. Michelle is mum to two children aged five and two and a new baby son, who will all enjoy a fresh start in the new ground-floor property that he moved to aged just one week old.
years. We hope these recent collaborative workshops and the resulting wall drawing have allowed a special place for artists and residents to speak and imagine new futures together.” Margot Heller, director of the South London Gallery said: “Our expanded building will enhance the gallery’s unique qualities and character and give it a new physical presence as a vibrant cultural resource which is free and open to all, driving the regeneration of the local area and engaging with the local community.”
Michelle said: “We’ve got free parking and the area is really nice. I much prefer it to where I was living before. It was an anxious time waiting for a suitable home in temporary accommodation, especially as I was heavily pregnant, but I’m happy with the support we received from the council and pleased with our new home.” Tenants like Michelle and her children were supported by the council and local tenants and resident associations, which pulled together to help with practical items such as cots and nappies, as well as finance, food and one-to-one counselling. *names have been changed to protect identities
If you’re worried about fire safety in your home or want to find out about insuring your possessions against fire, flooding or theft, speak to your housing officer.
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What do you want to do this Summer? Whatever you want to do this summer, there’s loads going on in Southwark. Read on for our pick of the best events.
I want to...get some advice
If you’ve got questions about your home or your tenancy, come along to our regular advice surgeries across the borough. At these sessions, you will be able to drop in and get advice about any aspect of your housing situation. While you’re there, Southwark Works advisers are on hand to help you find out what support is on offer if you want to find work, retrain, or gain skills and experience.
Advice centres Borough and Bankside area housing office, 169 Long Lane, SE1 4PN
Every first Thursday of the month 10am to 12pm
Dulwich Wood children’s centre, Lyall Avenue, SE21 8QS
Every first Wednesday of the month 10am to 12pm
South Bermondsey children’s centre, Tenda Road, SE16 3PN
Every second Wednesday of the month 10am to 12pm
1st Place children’s centre, Chumleigh St, Burgess Park, SE5 0RW
Every second Friday of the month 10.30am to 12.30pm
Ingeus, Hannibal House, 5th floor, Elephant and Castle shopping centre, SE1 6TE
Every second Thursday of the month 10am to 12pm (by appointment only)
Free and fun in Southwark
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I want to...make a difference If you’re looking for a way to get more involved in your local community, why not think about volunteering? Whether you’re a keen gardener looking to get involved with conservation, or a good listener who could spare some time to befriend older people, Volunteer Centre Southwark can help you find a project that suits you. To find out more, call 0800 018 5692 or visit www.volunteercentres.org.uk
There’s loads going on for children and young people thi s summer. To find out more, vis it www.southwark.gov.uk/more 2do, or call 0800 013 0639 for your free copy of the summer activities guide.
I want to...have some fun Rotherhithe Festival 24 July, King George’s Field, SE16 July sees the return of the popular Rotherhithe Festival, with live musicians, entertainment, food and fun for all the family. The festival is free, and everyone is welcome.
Carnaval del Pueblo 1 August, Burgess Park, SE5 Carnaval del Pueblo is Europe’s largest Latin American outdoor festival, and this year thousands of people will come together to enjoy music, dance, and culture. So whether you’re into salsa dancing, want to try some exotic cuisine, or just want to enjoy the sunshine, you’re guaranteed a good time!
The Mix festival 14 August, Burgess Park, SE5 The Mix, Southwark’s free festival run by young people, for young people is back, and this year will be bigger than ever. The UK’s hottest musicians and performers will be there, along with workshops, food, advice and entertainment.
8 Bermondsey
Camberwell
A Big Lunch in the garden
A hero’s welcome in Bermondsey The regeneration of Bermondsey Spa has taken another step forward with a new name for the new building. Hyde housing asked local residents in Vauban and Neckinger buildings to suggest and vote on what the new house should be called. They voted for naming it after Albert McKenzie, who was born in Bermondsey and was awarded the Victoria Cross in recognition of his dedication and bravery in the First World War, following the Royal Navy’s raid at Zeebrugge on St George’s Day, 1918. The new development will see high quality homes, including affordable homes for shared ownership and to rent, as well as shops and community facilities. Borough and Bankside
Hablamos Espanol in Borough and Bankside A dedicated housing officer from Borough and Bankside has been helping Spanish speaking residents who have queries about their tenancy. Starting out on the Tabard Gardens estate, word quickly spread about the help being offered, and now a large number of residents have benefited from help with a diverse range of issues. Feedback from residents has been overwhelmingly positive, meaning that issues relating to rent, and bidding for a home have been swiftly resolved. To speak to a member of the team, call 020 7525 2500.
The Camberwell Farmers Garden on the Brandon estate is coming along well, and now has an orchard of apple and pear trees, and July will see the laying out of the raised vegetable beds. To celebrate the project's progress, the Farmer's Garden is taking part in The Big Lunch www.thebiglunch.com. Come along, bring your picnic or barbecue, and enjoy fun and games including a grow your own vegetables workshop and a double decker bus. Jess Seddon, who's organising the lunch, said "We want to encourage the community to get involved in the garden, and get to know each other, and The Big Lunch is a great way to do that.” Everyone is welcome from 1pm on 18 July at Camberwell Farmer's Garden, Bath Passage, SE5 0SX. Dulwich
Playtime comes naturally in Dulwich! The residents of Halliwell Court are enjoying a newly opened play area, built on an under-used garden behind their homes. The small garden was overgrown and almost inaccessible, but in 2008 her neighbour applied for cleaner greener safer funding to clear the area and turn it into a play area for local families. With funding from Dulwich Community Council and the government Playbuilder scheme, the area was transformed, with wooden balance beams, a rope swing, and handcarved wooden play equipment made by local artist Arthur DeMowbray. It’s already proving a success with local children and families, and a great addition to the community.
9 Nunhead and Peckham Rye
Rotherhithe
Branched off in Rotherhithe
Looking after you Housing officers are finding that regular visits to tenants are having a real impact for vulnerable tenants. Over 700 visits have been carried out in the last year, to make sure that tenants are receiving the support they need, and know who to turn to if they have concerns. This proactive approach is making a real difference, as one elderly tenant found out. He was very worried and felt at risk, so contacted his housing officer, who understood his situation and was able to get him the support he needed. When asked why he had contacted his housing officer first he said she was the person who visited regularly, knew him and he felt sure that the she would know what to do.
Peckham
Green shoots for Caversham house Work is now underway to convert the green space behind Battle and Caversham House on Haymerle Road into the Battle and Caversham community garden. Local residents are eagerly looking forward to the new garden, where they hope to grow fruit and vegetables, brighten up the estate, and strengthen links in the community. Dorothy Sinclair, a local resident who helped to put together the cleaner greener safer bid, said, “I’m over the moon. It can’t happen quickly enough and we’re all very excited about the whole thing.”
A Rotherhithe resident was recently taken to court under the Antisocial Behaviour Act for refusing to maintain the six metre high hedges in their garden. This issue had been going on for some time, with local residents complaining about the over-hanging hedges blocking out natural light and causing a nuisance. The case was heard in the magistrates’ court where the tenant was given a conditional discharge and ordered to cut the trees back. While we want tenants to enjoy their homes and gardens, it’s important to balance their needs with making sure that everyone can enjoy their surroundings. It’s now hoped that the situation can be resolved in the best interests of the community. Walworth
Back to nature in Lorrimore Gardens Pupils at John Ruskin School have helped create a new community art project, sponsored by Surrey Gardens TRA. Inspired by wildlife and nature, the children have been helping to brighten up a corner of Lorrimore Gardens in Walworth. Sue Pritchard, a local artist who led the workshops, said: “The kids have really enjoyed the sessions, and are very keen to see their pictures in the park. Art is an excellent way of involving young people in the community, and has such a positive impact on the local area.” The paintings will be officially unveiled at the TRA’s annual picnic in the park on Tuesday 6 July, from 6pm in Lorrimore Gardens.
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News
Refunds of heating and hot water charges On some estates homes get their heating and hot water from a central boiler. This is known as district heating. Instead of getting a bill from an energy supplier you will see the charge on your rent statement. We do our best to ensure our district heating schemes work smoothly all year round but occasionally things go wrong. And when they do, you may be entitled to a refund.
From August you will get a refund automatically when your district heating is down for more than 24 hours at a time. You won’t have to make a claim. You can still claim compensation and we will make that process as easy as possible. If you’re on a district heating scheme your housing officer can tell you how much you need to pay.
Housing options just got easier If you’re thinking of moving, it’s now even easier to find out what your housing options are, with our new housing options wizard. Instead of queuing and making an appointment at the homesearch centre, you can do an online assessment and print a personalised action plan. The user-friendly self assessment takes around 15 minutes to complete, and you can start it whenever you like. To find out more, go to www.southwark.gov.uk and search for “homesearch”, or call 020 7525 5950.
That’s handy! We have recently updated the tenants’ handbook, with all the important information you may need, from how to report a repair to what to do if you’re experiencing antisocial behaviour. If you have not received your new handbook or have lost it, collect a copy from your nearest one stop shop or housing office.
Smart Move launch and older person’s options event Finding family-sized homes for people living in Southwark is a big priority for the council. That’s why we’re launching Smart Move, a new scheme to help people who’d like to move to a smaller home find somewhere that suits them better, so that overcrowded families can find homes in which to live and grow. Smart Move gives you a newly improved home, plus help with the cost of moving house. To find out more, come along to the launch event. There will also be advice for older people on all areas of your housing options, including an online bidding demonstrations. Thursday 22 July, from 12 to 4pm Inspire, St Peters church Liverpool Grove, off Walworth Road SE17 2HH
Leaseholder news
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New members for homeowner’s council Homeowner’s council, the group that works with the council to represent the views of homeowners in Southwark, has elected new members. Ballot papers were sent to leaseholders to vote and the board now includes members living in street properties and non-resident landlords for the first time. This will help to ensure that whether they live on estates, in street properties, or let their homes they are able to have their say on issues that affect them.
The representatives will be part of the council for three years, and their role is to represent the needs of homeowners to the council on a wide range of issues, such as major works, service standards, and performance figures. John Nosworthy, the chair of the homeowner’s council, said: “We welcome the new members to homeowners council, and we look forward to continuing to work with the council to support the needs of homeowners.”
Aylesbury residents move to new homes in Bermondsey A number of Aylesbury residents have now moved to new homes in the Falcon Works development in Lynton Road, Bermondsey. Ian and Jill Gardner spoke to us about settling into their new home. “We’d lived on the Aylesbury for just over 40 years, and we were the first tenants to move into Wolverton which was the first finished block on the estate. There were a lot of good things about living there, particularly the strong sense of community, and we had good neighbours. We hope that this new area also develops a good community spirit!
Moving was quite stressful, and it was emotional leaving the home you have raised your family in, but the old flat was too big for our needs. The new flat is very cosy, and it’s nice to have gone from living on the Aylesbury when it was new to living here when it’s new.
There are no stairs, which is really good, and it’s very quiet and peaceful. Also, as it’s new everything works really well, particularly the heating and the double glazing means it’s quiet and should keep the electricity bills down.”
Services to suit you Southwark is a diverse community with people from many backgrounds and with different needs. In order to serve all our community effectively, as part of our tenancy checks, we're going to ask you information about your ethnic and family background. Please, help us with this when your housing officer contacts you.
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News
Best in show It’s now a condition of your tenancy that if you keep a dog at home, you need to let us know and have them microchipped. It’s a quick and painless procedure that makes it easier to reunite you if your dog gets lost and we’ve teamed up with The Dogs Trust to do it for free, saving you up to £25 per pet. Another simple step to being a responsible owner is having your dog neutered. As well as reducing the number of unwanted puppies in need of homes, it’s better for their health and behaviour, and reduces the risk of straying. The Mayhew Animal Home offers free neutering for bull breed dogs, including Staffordshire bull terriers. To find out more or to make an appointment, call 020 8969 0178.
and bin it, wherever you are, or you could face a £50 fixed penalty notice. You can now dispose of your dog’s mess in any council bin in the borough. Get free dog bags from your library or area housing office. By playing with your dog regularly and training them in some basic obedience, you’ll build
One of the most common problems our street cleaning team face is dog poo – last year they cleaned up 450 tonnes of the stuff! When you’re out with your dog, please remember to bag it
a stronger bond with them and they’re less likely to bark all day or be destructive. Dogs are very sociable animals, and shouldn’t be left alone all day, so make sure they get regular exercise and company and you’ll have a pooch to be proud of! • If you lose your dog or find a stray animal you can call Southwark Council on 020 7525 2000 • To report dog fouling, or antisocial behaviour like noise or dogs being allowed to damage trees, visit www.southwark.gov.uk or call 020 7525 5777
events Free microchipping Venue
Date
Nursery Row Park, Orb Street, SE17 1AL Southwark Park, Gomm Road entrance, SE16 2UA Brunswick Park, Gables Close, SE5 7RN Bird in Bush Park, Bird in Bush Road, SE15 6RW
8 July, 2 September 22 July, 16 September 5 August, 16 September 19 August, 30 September
s e i t i v i t c a r e m m u S eople p g n u o y d n ren a
What’s on
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for child
There’s loads going on for children and young people in Southwark over the summer holidays! Whatever you’re interested in, from football to fashion, arts to abseiling, you’ll find something for everyone. Here are a few ideas, but for even more things to do this summer, visit www.southwark.gov.uk/more2do or call 0800 013 0639 for your copy of the summer activities guide.
Aylesbury youth club
Music and art project
Taplow (above chemist), Thurlow Street, SE17 2UQ A wide range of things to do, including health and beauty days, cooking, sports and trips including swimming, bowling and horse riding. Age: Eight to 19 Contact: Sylvia Martyr, 020 7525 2588 Monday to Thursday, 26 July to 26 August, from 2.45 to 6.45pm
Dulwich Library, 368 Lordship Lane, SE22 8NB With an expert artist and musicians to help you put your lyrics into music and a chance to win a free studio session and art materials. Age: 13 to 17 Contact: Elaine Walters, elaine.walters@southwark.gov.uk Dates: 8, 12, 22, 26 July and 6 August from 5.30 to 7pm
Y-volunteer allotmenteering
Drama workshops
Youth Allotment (behind café), Southwark Park, SE16 5LX Have a go at growing your own fruit, veg, herbs and flowers. Age: 16 to 25 Contact: Michelle or Kate, 020 7403 2444 ext 201 Call for dates and times.
Rockingham Community Centre, Dickens Square, Falmouth Road SE1 4JL Want to develop your acting skills? Join our drama workshops and get in touch with your creative side. Age: 9 to 19 Contact: Keris Dahlkamp, 020 7820 8200 Date: 3, 5, 10, 12, 17, 19, 24, 26 August from 11am to 1pm
Millwall – street pro Burgess Park astroturf, Neate Street, off Trafalgar Avenue, SE5 1YU Football training with professional coaches. Age: 12 to 18 Contact: Richard White, 020 7740 0503 Date: Every Friday from 23 July to 3 September, 6 to 8pm
ivities For your copy of the summer act guide, call 0800 013 0639 or visit o www.southwark.gov.uk/more2d
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News
Performance review We’re working hard to improve our services to you. We are better than we were last year with the vast majority of services showing improvement. We also know there is still some way to go in areas such as the number of repairs completed right first time and the speed with which we handle your complaints. Between April 2009 and March 2010 tenant satisfaction with the most recent repairs, engineering and the area reception services was above 90% and the number of repair appointments made and kept beat our target at 99.6%. Most of our service areas showed improvements against targets. But compared to other local authorities we have a long way to go and there is still a lot of room for improvement, especially around complaints handling and repairs. We want performance on repairs to improve rapidly and are in urgent discussions with contractors to make this happen. Making sure you know how well we are doing is one way of keeping us on our toes. Let us know what areas are the most important to you or what changes you’d like. You can email antoinette.stasaitis@southwark.gov.uk or call 020 7525 7713.
Performance indicators
How we did in 2008/09?1
How we did in 2009/10?2
Target 2009/10
Are we improving?
87.8% new in 09/10
90.75% 95%
90% 90%
▲ new in 09/10
63%
80%
90%
▲
40%
67%
80%
▲
new in 09/10
98.3%
100%
new in 09/10
96.8% 98% 81.9% 92.7% 94.7%
94.4% 99.6% 79.6% 98.7% 95.8%
95% 90% 90% 100% 96%
▼ ▲ ▼ ▲ ▲
99.2%
99.7%
100%
▲
54 days
36 days
30 days
▲
Customer care Satisfaction with recently completed repairs Resident satisfaction with the five area housing reception services Resident satisfaction with how housing officer resolved query % of tenants complaints answered within target time Estate services % of six weekly estate inspections completed on time Repairs % of repairs completed on time % of repair appointments made and kept % of repairs completed right first time % of properties with a valid gas safety certificate % of lift availability Collecting rent % rent collected (current tenants) Tenancy management Average time to re-let empty properties Performance between April 2008 to March 2009 Performance between April 2009 to March 2010
1 2
15 If you require information in your language, or in other formats such as audio or large print, please call 020 7525 5000.
Last issue, we asked you what you'd like to see in the next issue of Southwark Housing News, and you asked for more information on what happens to your recycling. We'd love to hear your views on Southwark Housing News, if you'd like to contact us you can write to: The Editor, Southwark Housing News, Communications Team, PO BOX 64529, London SE1P 5LX or email liz.almond@southwark.gov.uk
Garages for rent Secure garages across Southwark from ÂŁ12.41 per week
Interested? Visit www.southwark.gov.uk/garages Call 020 7525 2600 Email garages@southwark.gov.uk
www.southwark.gov.uk/garages
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And finally...
Word search
Pick which of the following subjects you’d most like to read about in a future issue of Southwark Housing News
Search for the words below and you could WIN £50 worth of shopping vouchers. D C U E N V H E Q I C A G E
O E N Z R E Y B L F I U C X
R D B U D G R N B R D Z H R
E Y E E U P A D E I P D A E
H T N S R T A C L G B S S G
WORDS: BIRDS COMMUNITY SERVICE
N I E B U I E K E I J C R E
A N P R I C F C R P H I R N
L U E A L T R D C B W C T E
V M R I R V S E W I N V A R
W M N X N K G B N N R W U A
O O D T M H S D E E S N D T
CHILDREN REGENERATE FIRE SUMMER
S C S I G I E C I V R E S E
N K P C N P C T Y A H V Z M
I S U M M E R L I N N S A B
F I N L U S E M J N U U I T
The lucky winne r last issue was Hannah Agbeni, 14
A A C T I V I T I E S F X E
FUN NATURE HERO ACTIVITIES
How to make a difference to your area How to apply for a school place in Southwark How to make the most of your money
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Send back your completed word search by 31 July to: Southwark Council, The Editor, Southwark Housing News, Communications Team PO BOX 64529, London SE1P 5LX. Winners will be announced in the next edition. The information you provide will be used fairly and lawfully and Southwark Council will not knowingly do anything which may lead to a breach of the Data Protection Act 1998.
Useful housing contacts Rent Pay by direct debit: 020 7525 2600 Pay by debit/credit card: 0845 6000 611 (24hrs) Pay online: www.southwark.gov.uk/onlinepayments To pay in person: Peckham cash office: 19-23 Bournemouth Road, SE15; Walworth cash office: 177-179 Walworth Road SE17; Opening hours: Mon to Fri 8.30am to 4.45pm, Sat 8.30am to 2.45pm To pay by post: The London Borough of Southwark cashiers, 19 Spa Road, PO Box 11767, London SE16 3QN Repairs Tel: 0800 952 4444 (24hrs) Utilities (emergencies): Electricity: 0800 096 9000; Gas: 0800 111 999; Water: 0845 200 800 Leaseholders/freeholders Home ownership unit - Mon to Fri, 9am to 5pm Tel: 020 7525 1400 Email: hsg.homeownership@southwark.gov.uk Publication date March 2010. This magazine is printed on recycled paper.
Environment Abandoned vehicles, flytipping, bulky collections (free), graffiti, rubbish collection Tel: 020 7525 2000 (24hrs) Email: environment@southwark.gov.uk Benefits Council tax benefit - Mon to Fri, 8am to 6pm Tel: 020 7525 1850 Email: soucounciltaxuk@liberata.com Housing benefit - Mon to Fri, 8am to 6pm Tel: 020 7525 1880 Email: souhousingbenefitsuk@liberata.com Southwark antisocial behaviour unit Tel: 020 7525 5777 Email: sasbu@southwark.gov.uk Web: www.safersouthwark.gov.uk Southwark Homesearch Bidding hotline: 0845 270 0655 Bidding text line: 07781 486 526 Advice line: 020 7525 4140 Web: www.southwarkhomesearch.org.uk