Corporate College Fall 2013 Course Catalog by Cuyahoga Community College

FALL 2013 COURSE CATALOG PROFESSIONAL DEVELOPMENT CUSTOMIZED TRAINING CONFERENCE CENTERS

www.corporatecollege.com

CORPORATE COLLEGE EAST

CORPORATE COLLEGE — YOUR TRAINING PARTNER MISSION STATEMENT Our mission is to provide high-quality training and consulting expertise that drives business growth for organizations and professionals.

ORGANIZATIONAL EFFECTIVENESS COURSES Pages 4-13

QUALITY AND CONTINUOUS IMPROVEMENT COURSES Pages 14-19

FINANCE AND TAX COURSES Pages 20-23

INFORMATION TECHNOLOGY COURSES Pages 24-29

PROFESSIONAL DEVELOPMENT 216-987-0233

Corporate College provides training and development for professionals. We understand that in order to succeed and remain competitive in today’s dynamic business environment, employees must continue to grow and learn. Our talented team brings a wealth of experience that will help take your skills to the next level.

CUSTOMIZED TRAINING 216-987-0234

Corporate College understands your unique organizational challenges and provides customized solutions that meet your strategic business goals. These customized solutions help organizations become more efficient, grow employee skills and retain top talent. We strive to improve individual, team and organizational performance.

HEALTH INFORMATION TECHNOLOGY PROFESSIONAL COURSES Pages 30-33

EVENT AND MEETING MANAGEMENT COURSES Pages 34-37

CONFERENCE CENTERS Pages 38-39

REGISTRATION: PHONE: 216-987-0233 ONLINE: WWW.CORPORATECOLLEGE.COM IN-PERSON: CORPORATE COLLEGE IN WARRENSVILLE HEIGHTS OR WESTLAKE

CONFERENCE CENTERS 216-987-2800

Corporate College provides world-class accommodations for your next business event: banquets, conferences board meetings, training sessions, lectures, symposiums and staff retreats. We feature meeting spaces suitable for functions of all sizes, from intimate brainstorming sessions to corporate conferences. Our experienced event planners ensure that all of your needs are met, providing personalized guidance and service at every stage of the planning process. Corporate College offers leading-edge technology, award-winning catering services and business amenities that will help to take your next meeting or event from good to great.

PROFESSIONAL DEVELOPMENT “CORPORATE COLLEGE UNDERSTANDS THAT IN ORDER TO SUCCEED IN THIS DYNAMIC BUSINESS ENVIRONMENT, THE

CORPORATE COLLEGE WEST

PEOPLE IN OUR ORGANIZATION MUST CONTINUE TO GROW AND LEARN.”

Corporate College is a professional development division of Cuyahoga Community College with state-of-the-art locations in Warrensville Heights and Westlake.

WHAT SETS CORPORATE COLLEGE APART? • UNSURPASSED CLIENT SERVICE • F OCUS ON YOUR INDIVIDUAL AND ORGANIZATIONAL CHALLENGES AND GOALS

CUSTOMIZED TRAINING “CORPORATE COLLEGE PROVIDES CUSTOMIZED SOLUTIONS FOR AN ORGANIZATION’S UNIQUE BUSINESS CHALLENGES.”

• CONVENIENT LOCATIONS SUITABLE TO ALL

CUSTOMIZED TRAINING:

Programs are delivered exclusively to groups at your company facility or at one of our Corporate College locations. These training sessions are tailor-made to suit your organization’s individual needs.

PROFESSIONAL DEVELOPMENT:

These scheduled programs are for individuals and are made available to the public. Courses are offered at one of Corporate College’s locations.

CONFERENCE CENTERS “WORLD-CLASS ACCOMMODATIONS FOR BUSINESS EVENTS WILL HELP TO TAKE YOUR NEXT MEETING OR EVENT FROM GOOD TO GREAT.”

ORGANIZATIONAL EFFECTIVENESS

“CORPORATE COLLEGE’S DISTINCTIVE TEAM OF ORGANIZATIONAL DEVELOPMENT AND INDUSTRIAL PSYCHOLOGY EXPERTS PARTNER WITH COMPANIES TO CRAFT SOLUTIONS THAT ACCELERATE EFFECTIVENESS AND MAXIMIZE IMPACT.”

QUALITY PROGRAMS ORGANIZATIONAL AND TRAINING EFFECTIVENESS SOLUTIONS

ORGANIZATIONAL EFFECTIVENESS

TRAINING PROGRAMS: • Leadership Development • Team Development • Frontline Employee Development

OVERVIEW:

• Frontline Supervisor Development

Corporate College partners with organizations to

• Business Communication

overcome challenges, build talent capabilities and

• Change Management

produce business results. Our distinctive team of organizational development and industrial psychology experts partner with companies to craft solutions that accelerate effectiveness and maximize impact. Our creative designs offer the blueprint to meet complex challenges head-on by addressing the root cause of the issue. Solutions are multi-faceted, helping to drive change and support employees at all levels within an organization.

INFORMATION: www.corporatecollege.com/leadership 216-987-0234

QUALITY AND CONTINUOUS ORGANIZATIONAL EFFECTIVENESS IMPROVEMENT

TEAM DEVELOPMENT OVERVIEW:

Corporate College offers team development programs with hands-on company events that encourage relationship building, improved communications, increased creative thinking and fun in the kitchen. High-performing teams do not just happen. Developing a team requires direction from leaders, support from the organization, skill building and time. Culinary Team Building Events Customized to meet your company’s unique needs, events range from two to eight-hour sessions with a variety of cooking themes. In addition to our culinary team, we provide a professional facilitator to open, close and debrief each activity as the event unfolds.

TRAINING PROGRAMS: Two-hour Programs • Appetizers and Icebreakers • Giving Back • Cookie Baking • Salsa Making Four-hour Programs •Pizza Marketing Challenge •Four-course Team Building •Workshop - MBTI or DISC •Workshop - Leading High-performance Teams •Workshop - Essentials of Leadership EXTRA VALUE: COMBINE ANY FOUR-HOUR WORKSHOP WITH A FOUR-HOUR TEAM BUILDING OR CULINARY CHALLENGE FOR A DYNAMIC TRAINING EXPERIENCE.

Hospitality Management Center Location Located in the heart of downtown Cleveland, the stateof-the-art Hospitality Management Center features an 80-seat demonstration kitchen, two full-size kitchens, a 150-seat restaurant with outside dining patio and special event/meeting rooms.

INFORMATION: www.corporatecollege.com/teambuilding 216-987-0234

ORGANIZATIONAL EFFECTIVENESS QUALITY AND CONTINUOUS IMPROVEMENT PROFESSIONAL DEVELOPMENT COURSES

5 Dysfunctions of a Team

Communicating with Impact

This workshop provides the foundation for team-building effort and the formal kick-off of the team’s new approach to team work. This session offers the best opportunity to make significant, relevant, and lasting impact on the team. It is ideal for teams that want to learn how to become more cohesive, as well as for individual leaders who are searching for better ways to eliminate politics in their organizations and improve team effectiveness. This workshop primarily focuses on the first two key areas and that is building trust and mastering conflict and also includes various activities to practice all five elements of overcoming a dysfunctional team.

Strong interpersonal skills are essential in transforming individual contributors into exceptional performers who have a greater impact in their roles. This foundational course provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.

Cost: $275 Dates: Sep 5 Location: CCE - TBD CRN: #30863

CEU: 0.8 HRS: 8 Days: Th Time: 8:30a - 4:30p Instructor: Brocco

ZLDR 1195

Accountability This program is a hands-on workshop for managers to develop an environment of accountability in their group, department, or their entire business. Participants will learn what actions lead to accountable employees and what actions derail this effort. Cost: $150 Dates: Oct 28 Location: CCE - TBD CRN: #30873

CEU: 0.4 HRS: 4 Days: M Time: 8:00a - 12:00p Instructor: Littleton

ZPDI 1193

Build Work Relationships It’s not how much you know that makes you successful, it’s how well you can transfer that knowledge to others in the service of your organizational objectives. This course is designed to give the business owner or professional—at any level—the cutting edge interpersonal skills that will increase their success and effectiveness. In the current business climate, it’s the person with the most resilience and resourcefulness who gets the job done successfully. These skills map across multiple business contexts, from managing and leading to sales, networking, negotiation and customer service. Cost: $275 Dates: Oct 17 Location: CCW - TBD CRN: #30859

CEU: 0.8 HRS: 8 Days: Th Time: 8:30a - 4:30p Instructor: Beatty

ZLDR 1191

Cost: $150 Dates: Oct 3 Location: CCW - TBD CRN: #30869

www.corporatecollege.com/leadership 216-987-0233

ZPDI 1222

Communication Skills for Managers This course provides students with an overview of effective methods of communication for managers. Students gain a working knowledge of the difference between hearing and listening, and will apply strategies for improving listening, speaking, and writing skills. In addition, students will examine methods of delivering criticism, asking questions, and teaching someone a process. The course also covers how to create effective business communications, such as presentations and documents. Cost: $299 Dates: Oct 30 Location: CCW - TBD CRN: #30998

CEU: 2 HRS: 20 ONLINE Time: 8:00a - 8:00a Instructor: Staff

ZLDR 1197

Create New Levels of Understanding with the DiSC Indra For more than 30 years, business professionals and organizations have benefited from the interpersonal insights of the DiSC assessment. DiSC Indra is designed to highlight areas of compatibility and incompatibility, pinpointing individuals’ differences and providing insight about how to work together more effectively. In the 3-hour version, all of the content is covered. Adding time to this course increases the conversations that can be had to use the DiSC Indra concepts in real time with the participants’ working relationships, providing actionable insight into the dynamics of the team or board. Its unique ability to map and measure the relationships of people makes DiSC Indra ideal for conflict resolution, communication, leadership, and coaching applications. Cost: $275 Dates: Nov 7 Location: CCW - TBD CRN: #30860

INFORMATION:

CEU: 0.4 HRS: 4 Days: Th Time: 8:00a - 12:00p Instructor: Djordjevich

CEU: 0.8 HRS: 8 Days: Th Time: 8:30a - 4:30p Instructor: Beatty

ZLDR 1193

ORGANIZATIONAL EFFECTIVENESS QUALITY & CONTINUOUS IMPROVEMENT PROFESSIONAL DEVELOPMENT COURSES

Dealing with Change

First Line Supervision and Leadership

This course develops the confidence and skills needed to face change and welcome it as an opportunity to grow and learn. If people wince, stonewall, or rebel when a change in routine is mentioned, there is a solution. When employees can adapt quickly, the entire organization becomes faster, more flexible, and better able to answer the demands of an increasingly competitive marketplace. Target audience: All employees up to mid-level leaders.

Course provides students with an overview of general supervision concepts and methodologies. It helps them understand requirements for making the transition to firstline leadership, and introduces the paradoxes of first-line supervision. The students will examine the role of a supervisor, qualities of an effective leader, and develop strategies for effective communication, management, and training. The course also explores team development and technological factors that affect leadership.

Cost: $225 Dates: Oct 3 Location: CCE - TBD CRN: #30870

CEU: 0.8 HRS: 8 Days: Th Time: 8:30a - 4:30p Instructor: Crocker

ZPDI 1147

Dynamic Presentation Skills (8 hrs) Transform yourself from inexperienced speaker to skilled presenter. In this eight-hour workshop, you will learn to present your thoughts and ideas with conviction, control and self-confidence. You will gain the specific skills and direction you need to become comfortable with your own presentation style. You will receive expert advice on how to handle especially challenging situations. Most importantly, you will learn how to present by preparing a presentation, presenting in front of a group and receiving useful and timely feedback.

Cost: $225 Dates: Oct 8 Location: CCE - TBD CRN: #30963

CEU: 0.8 HRS: 8 Days: T Time: 8:30a - 4:30p Instructor: Littleton

ZLDR 1201

Effective Communication With the Platinum Rule This course is designed to provide participants with tips and techniques for overcoming the barriers to effective communication. It utilizes the “Platinum Rule” model and assessment to help participants understand their own communication style and how it impacts their communication with others. The Platinum Role assessment measures four primary behavioral styles - Directors, Thinkers, Relaters and Socializers. This course is particularly effective for intact teams; learning co-workers’ behavior styles greatly improves understand and reduces conflict. Cost: $225 Dates: Sep 26 Location: CCW - TBD CRN: #30848

CEU: 0.8 HRS: 8 Days: Th Time: 8:30a - 4:30p Instructor: Snow

ZLDR 1175

Cost: $299 Dates: Nov 6 Location: CCE - TBD CRN: #30999

CEU: 2 HRS: 20 ONLINE Time: 8:00a - 8:00a Instructor: Staff

ZLDR 1198

Getting Started as a New Leader Have you just been promoted into a supervisory or leadership role? This course arms new leaders and supervisors with the knowledge and skills they need to confront the challenges associated with getting their footing-getting results more quickly – in their new leadership role. Learn how to focus your time and efforts on tasks that are most important to your organization’s success. Also learn about an approach that will accelerate your ability to achieve results through others. Cost: $150 Dates: Sep 24 Location: CCW - TBD CRN: #30853

CEU: 0.4 HRS: 4 Days: T Time: 8:00a - 12:00p Instructor: Jackson

ZLDR 1033

Harness the Power of Conflict Prerequisite: Build Work Relationships Where do we learn our ideas about conflict? Typically, most of us learn everything we want to know about conflict before we’re 5 years old—it’s just one of those things we learn in kindergarten. As a result, many business professionals have a number of misconceptions about conflict. This class will address those misconceptions once and for all. You’ll be able to distinguish the kind of conflict that’s good for you and learn how to get into action to harness its power. As a result, you can increase the productivity and creativity in your business, on your board or in your organization. Cost: $275 Dates: Oct 29 Location: CCW - TBD CRN: #30861

CEU: 0.8 HRS: 8 Days: T Time: 8:30a - 4:30p Instructor: Beatty

ZLDR 1194

VISIT WEBSITE FOR PROGRAM INFORMATION www.corporatecollege.com/leadership 216-987-0233

ORGANIZATIONAL EFFECTIVENESS QUALITY & CONTINUOUS IMPROVEMENT PROFESSIONAL DEVELOPMENT COURSES

How to Manage Conflict in the Organization Course provides an overview of effective ways to manage conflict in the workplace. Focus on identifying a range of types of conflict; techniques for eliminating each type; a variety of methods for conflict resolution; differences between interpersonal and structural conflicts in the workplace; and why it is important to resolve conflicts in the workplace as soon as they occur. Cost: $299 Dates: Oct 23 Location: CCW - TBD CRN: #30997

CEU: 2 HRS: 20 ONLINE Time: 8:00a - 8:00a Instructor: Staff

ZLDR 1196

Increasing Your Emotional Intelligence Define and practice self-management, self-awareness, selfregulation, self-motivation and empathy. Understand, use and manage your emotions and verbally and non-verbally communicate with others. Learn to effectively impact others, identify the benefits of emotional intelligence and its relation in the workplace, and balance optimism of emotional intelligence. Cost: $225 Dates: Oct 10 Location: CCE - TBD CRN: #30857

CEU: 0.8 HRS: 8 Days: Th Time: 8:30a - 4:30p Instructor: Littleton

ZLDR 1161

Influential Sales: How to Sell Anything – In a Buyer’s Market In today’s business climate, sales is a part of everyone’s job. This hands-on course is designed to address sales challenges by revealing the secrets that successful salespeople use every day. Broken down into 4 simple steps, you’ll learn how timing can make or break a sale, what factors influence the decision to buy as well as a foolproof Discovery Process. This course provides a toolbox of strategies that will change your experience of sales forever, regardless of what you sell. Cost: $550 Dates: Nov 14 - Nov 21 Location: CCE - TBD CRN: #30966

CEU: 1.6 HRS: 16 Days: Th Time: 8:30a - 4:30p Instructor: Staff

ZLDR 1202

Interpersonal Communication Skills in the Workplace Course provides an overview of the principle ideas involved in interpersonal communication in the workplace. Students will gain an understanding of the importance of effective interpersonal communication and its role; key skills and methods used to communicate effectively; how to develop and apply those skills; how to successfully present ideas and information as well as listen to others’ ideas in solving problems in the workplace. Cost: $299 Dates: Nov 13 Location: CCW - TBD CRN: #31000

www.corporatecollege.com/leadership 216-987-0233

ZLDR 1199

Leading Change In today’s fast-paced, global business environment, external forces are forcing companies to change their business practices to stay competitive. The ability to “shift gears” and minimize the impact of change is key in staying ahead of competitors. This course focuses on leaders’ crucial role in initiating change in the workplace by introducing a change initiative, leading discussions with employees on how to explore how to implement changes, and how to help others overcome their resistance to change. These skills enhance a leader’s ability to minimize the potentially negative effects of change on morale, processes, and productivity. Cost: $225 Dates: Oct 22 Location: CCE - TBD CRN: #30856

CEU: 0.8 HRS: 8 Days: T Time: 8:30a - 4:30p Instructor: Littleton

ZLDR 1141

Leading High Performance Teams

A great leader is the secret to helping high performance teams perform produce maximum business results through knowledge, skills, and abilities. This course provides team leaders with the tools and skills to perform three primary responsibilities—diagnose, coach, and reinforce—that support their team’s growth, and to diagnose behaviors and conditions that limit team performance. They are equipped to assess team strength and weakness, as well as to use coaching and reinforcing skills to be a catalyst for high performance and continuous improvement. Cost: $225 Dates: Oct 15 Location: CCE - TBD CRN: #30851

VISIT WEBSITE FOR PROGRAM INFORMATION

CEU: 2 HRS: 20 ONLINE Time: 8:00a - 8:00a Instructor: Staff

CEU: 0.4 HRS: 4 Days: T Time: 8:00a - 12:00p Instructor: Anderson

ZLDR 1142

ORGANIZATIONAL EFFECTIVENESS QUALITY & CONTINUOUS IMPROVEMENT PROFESSIONAL DEVELOPMENT COURSES

Making Meetings Work

Professionalism-Business Etiquette

Most people say they hate meetings, but what they really dislike are unproductive, poorly run meetings. Meetings are a great tool for achieving business results when the right people meet with a clear purpose and specific agenda.

Gain the confidence and professional poise that will help you advance in your career. Master presence in meetings and dealings with co-workers, clients and customers. Gain respect as a professional support staff person, supervisor, manager, or sales person. Make every contact with colleagues and the public count–from the first impression to the call or e-mail that brings you the success you want and deserve. Get the rewards you deserve by projecting a professional image and style in the workplace.

This course helps leaders save time and resources by leading meetings that support business needs. Leaders learn how to plan, facilitate, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in meetings. Cost: $150 Dates: Oct 30 Location: CCW - TBD CRN: #30964

CEU: 0.4 HRS: 4 Days: W Time: 8:00a - 12:00p Instructor: Djordjevich

ZLDR 1200

Peer Today, Boss Tomorrow Making the leap from peer to boss is never easy. In addition to dramatic change, new managers frequently struggle to balance their old coworker relationships with their new management responsibilities.

Designed to help participants make a successful transition from “coworker” to “manager” or “supervisor,” Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they are likely to encounter as they assume their new role. Cost: $150 Dates: Sep 19 Location: CCE - TBD CRN: #30871

CEU: 0.4 HRS: 4 Days: W Time: 8:00a - 12:00p Instructor: Crocker

ZPDI 1145

Cost: $225 Dates: Oct 15 Location: CCE - TBD CRN: #30865

CEU: 0.8 HRS: 8 Days: T Time: 8:30a - 4:30p Instructor: Snow

ZPDI 1170

Service Plus Health Care: Building Patient Loyalty Service Plus® Health Care: Building Patient Loyalty is a powerful learning program that develops and enhances people’s skills in delivering top-quality service. Designed for health care employees who have direct contact with patients and other customers, the interpersonal behavior skills your people learn heighten their ability to perceive, anticipate, and react to patient needs. And staff and leaders acquire greater knowledge of how communication, teamwork, accountability, and personal initiative contribute to enhanced patient satisfaction. Cost: $225 Dates: Nov 5 Location: CCW - TBD CRN: #30849 Dates: Dec 5 Location: CCE - TBD CRN: #30850

CEU: 0.8 HRS: 8 Days: T Time: 8:30a - 4:30p Instructor: Anderson

ZPDI 1170 Days: Th Time: 8:30a - 4:30p Instructor: Anderson

ZPDI 1170

Presenting Data to Sell Your Point Have you ever had trouble getting a client or boss to buy into your idea? You’re not alone. This course will provide you with the methods necessary to prepare and present data to effectively inform or persuade your audience. You will learn to interpret and organize data to make your case, present data in a visual form to effectively communicate your message, and persuade your audience to buy into your idea. Cost: $275 Dates: Sep 26 Location: CCE - TBD CRN: #30843

CEU: 0.8 HRS: 8 Days: Th Time: 8:30a - 4:30p Instructor: Korodi

ZLDR 1149

Setting Performance Expectations Achieving business results requires aligning an employee’s individual goals with overall organizational strategy. Leaders must help people see how their efforts contribute to the success—or failure—of the organization. This course helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it. Cost: $150 Dates: Oct 21 Location: CCW - TBD CRN: #30854

CEU: 0.4 HRS: 4 Days: M Time: 8:00a - 12:00p Instructor: Jackson

ZLDR 1155

VISIT WEBSITE FOR PROGRAM INFORMATION www.corporatecollege.com/leadership 216-987-0233

ORGANIZATIONAL EFFECTIVENESS QUALITY & CONTINUOUS IMPROVEMENT PROFESSIONAL DEVELOPMENT COURSES

Take Care of Your Business: Take Care of Your Customers Although this may not be your product or service, the backbone of your relationship with your customers is the quality of the interpersonal skills you—and your employees—possess. This course is designed to assist anyone, from front line employees to business owners, increase the quality of their relationship with their customers. Your customers have trusted you with their business; you have the opportunity to deepen their satisfaction with every interaction. Breakdowns can happen in the best of relationships; business is no different. Your ability to handle the inevitable breakdowns can create breakthroughs for your customers and your business when you know how. This class will give you the tools and strategies to do exactly that. Cost: $275 Dates: Oct 24 Location: CCE - TBD CRN: #30862

CEU: 0.8 HRS: 8 Days: Th Time: 8:30a - 4:30p Instructor: Beatty

ZLDR 1192

Train the Trainer Certificate Program Training employees in critical skills has now become the job of lead employees, supervisors and managers. The challenge these professionals face is that few of them have a training background. It becomes very clear that there is a big difference between mastering a skill and teaching it to someone else. This course is designed for those who need to transfer knowledge and skill to others. In six short days, participants learn everything they need to create learner-focused, performancebased training that will increase the company’s training ROI. Cost: $2,200 Dates: Oct 16 - Nov 20 Location: CCE - TBD CRN: #30965

CEU: 4.8 HRS: 48 Days: W Time: 8:30a - 4:30p Instructor: Staff

ZLDR 1203

Understanding Your Strengths

This workshop is based on the best-selling “StrengthsFinder 2.0” by Tom Rath and the accompanying assessment developed by psychologist Donald O. Clifton. Called “the father of strengths-based psychology,” Clifton developed an assessment program that allowed individuals to identify their strengths, then build on them and integrate them into their daily lives. Participants have the opportunity to identify and learn about personal strengths, how their unique talents can best be used and how these strengths work together in the workplace. Cost: $175 Dates: Oct 17 Location: CCE - TBD CRN: #30855

CEU: 0.4 HRS: 4 Days: Th Time: 8:00a - 12:00p Instructor: Littleton

ZLDR 1189

VISIT WEBSITE FOR PROGRAM INFORMATION www.corporatecollege.com/leadership 216-987-0233

Working as a High-Performing Team For a team to achieve peak performance, its members must involve, support, and trust one another. And they must share information and commit to a process that will lead to success. This course teaches employees how their team can transform itself into a top-performing unit that significantly enhances its impact on the organization. Participants learn the personal, interpersonal, and business advantages of working in teams. Cost: $150 Dates: Oct 29 Location: CCE - TBD CRN: #30852

CEU: 0.4 HRS: 4 Days: T Time: 8:00a - 12:00p Instructor: Anderson

ZLDR 1143

Writing for Business Results Effective communication is critical to the success of any employee. Written communication — whether via email, snail mail or other means— is an important component of a total communication strategy. This course increases participants’ confidence and skill in presenting their thoughts and ideas in written form. They learn useful and practical techniques for planning, organizing and delivering results-oriented messages. Cost: $225 Dates: Nov 7 Location: CCE - TBD CRN: #30875

CEU: 0.8 HRS: 8 Days: Th Time: 8:30a - 4:30p Instructor: Becker

ZPDI 1224

11 Just Be F.A.I.R.: A Practical Approach to Diversity in the Workplace Diversity is about recognizing and responding effectively to the similarities and differences among all groups that make up the organization. This new program from VisionPoint teaches a practical, proven tool that can be used to build cultural competence – the F.A.I.R. Approach: F – Feedback A – Assistance I – Inclusion R – Respect. This diversity awareness program introduces the F.A.I.R. Approach as a practical way to improve an organization’s cultural competency by building more positive, productive relationships that will impact the overall productivity of the organization. Cost: $225 Dates: Sep 17 Location: CCE - TBD CRN: #30874

CEU: 0.8 HRS: 8 Days: T Time: 8:30a - 4:30p Instructor: Littleton

ZPDI 1143

ORGANIZATIONAL EFFECTIVENESS QUALITY & CONTINUOUS IMPROVEMENT PROFESSIONAL DEVELOPMENT COURSES

Essentials of Interviewing

Leading with Purpose

The best hiring decisions result in productive employees who enjoy their responsibilities and contribute to your organization’s success. Interviewers make the best hiring decisions when they gather meaningful, job-related information from applicants. This course teaches participants how to interview for the behaviors, knowledge, and motivations that are needed to be successful in a job.

Leadership begins with understanding the difference between leading and managing. To be an effective leader you must understand your own preferred leadership style and how to use different styles when needed. This one-day session will provide you with the tools to understand what motivates people, and how you can excite them about organizational goals, mission and vision. Discover the theories of leadership, and traits and strengths that will get you to the top. Find out how to empower people and unite them in service to a vision.

Cost: $225 Dates: Oct 14 Location: CCE - TBD CRN: #30872

CEU: 0.8 HRS: 8 Days: M Time: 8:30a - 4:30p Instructor: Jackson

ZPDI 1195

Cost: $225 Dates: Sep 3 Location: CCE - TBD CRN: #30858

CEU: 0.8 HRS: 8 Days: T Time: 8:30a - 4:30p Instructor: Littleton

ZLDR 1012

Coaching: Bringing out the Best in Others Do you have a knack for helping others do their best? Would you like to polish your skills? Coaching is an exciting performance improvement model that will help you in your work as a supervisor, manager, human resource professional or counselor. Learn how to bring out the best in people through mentoring and guided goal setting. Learn a simple 4-step model to get agreement, create solutions, and achieve follow-through and recognition. Create rich workplace relationships as you facilitate the success of others, thereby creating your own.

Cost: $225 Dates: Oct 3 Location: CCE - TBD CRN: #30868

CEU: 0.8 HRS: 8 Days: Th Time: 8:30a - 4:30p Instructor: Anderson

ZPDI 1074

Disney’s Approach to Creativity and Innovation Though considered a global leader in creativity and groundbreaking entertainment, Disney continues to seek new ideas that will contribute to even greater success. In this program, Disney shares methods that can be employed immediately and with little to no cost to maximize the rich resources every organization already has – their people. Disney understands that engaging and encouraging the imaginative power of employees creates a lasting competitive advantage and maximizes an organization’s potential. Cost: $425 Dates: Oct 29 Location: CCE CRN: #30967

CEU: 0.8 HRS: 8 Days: T Time: 8:00a - 4:30p Instructor: Disney

ZLDR 1204

Customer Service: Reaching for Stellar Service Participants will explore the challenges of delivering stellar service and the way it adds value to every type of customer interaction. Plan how to meet the five criteria by which customers judge service: 1) Attention, 2) Speed, 3) Trustworthiness, 4) Accuracy and 5) Resourcefulness. You gain an appreciation of strategic importance, and an understanding of where to focus to become a more effective service provider. Cost: $125 Dates: Oct 8 Location: CCE - TBD CRN: #30866 Cost: $125 Dates: Dec 3 Location: CCE - TBD CRN: #30867

CEU: 0.4 HRS: 4 Days: T Time: 8:00a - 12:00p Instructor: Anderson

ZPDI 1013 CEU: 0.8 HRS: 8 Days: T Time: 8:00a - 12:00p Instructor: Anderson

ZPDI 1013

VISIT WEBSITE FOR PROGRAM INFORMATION www.corporatecollege.com/leadership 216-987-0233

ORGANIZATIONAL EFFECTIVENESS

CUSTOMIZED CONTRACT TRAINING FOR GROUPS

DO YOU HAVE A GROUP WITHIN YOUR ORGANIZATION THAT WOULD BENEFIT FROM PROFESSIONAL TRAINING? Corporate College provides professional training and development customized for your business. Programs may be customized and tailor-made to suit your organizationâ&#x20AC;&#x2122;s individual needs and solve challenges you may be facing. Programs are delivered either at your company facility or at one of the two Corporate College campuses. Clients turn to us for training solutions to meet strategic business goals and consulting solutions that improve individual, team and organizational performance.

VISIT WEBSITE FOR PROGRAM INFORMATION www.corporatecollege.com/leadership 216-987-0234

We meet with your team leaders to discuss areas for improvement and after assessing your situation, we make suggestions on which type of training would benefit your organization. Please call us today to schedule a consultation for leadership training for maximum organizational effectiveness.

QUALITY & CONTINUOUS IMPROVEMENT “IT IS ABSOLUTELY CRUCIAL TO FIND WAYS TO BE AS EFFICIENT AS POSSIBLE WITH BUDGETING. CORPORATE COLLEGE LEAN SIX SIGMA TRAINING HELPS COMPANIES MEET THEIR GOALS BY SAVING TIME AND MONEY.”

QUALITY & CONTINUOUS IMPROVEMENT

QUALITY & CONTINUOUS IMPROVEMENT OVERVIEW: Quality programs are no longer limited to just manufacturing, they can be applied to any business activity or process for improved effectiveness and efficiency. In today’s business environment, doing more with less has become the norm and client and customer satisfaction still remains king. To maintain high-quality standards while remaining globally and locally competitive, organizations need individuals who are committed and able to increase productivity in a way that is cost effective and meets organizational goals. Corporate College has a wide-range of solutions to help organizations and individuals. Learn to cultivate a working knowledge of new and existing quality and regulatory standards. Develop value added quality management systems. Gain knowledge to improve processes to gain optimum efficiency and effectiveness. Training will help to reduce waste, redundancy and eliminate process deviation.

INFORMATION: www.corporatecollege.com/quality 216-987-0234

TRAINING PROGRAMS: • Lean and Lean Six Sigma • Lean Six Sigma for Health Care • Project Management • ISO Standards • Quality

QUALITY & CONTINUOUS IMPROVEMENT

PROJECT MANAGEMENT Project management is a disciplined and systematic approach used to bring projects from the planning stage through implementation, and ultimately into standard practices. Over the last few decades, project management has evolved to now require project managers to have a working knowledge of business, operations, quality and finance. At Corporate College, we believe in the fundamental principles of the Project Management Institute (PMI). Using PMIâ&#x20AC;&#x2122;s Project Management Book of Knowledge as a foundation, courses have been designed to provide students with the tools necessary for successfully overseeing, implementing and managing projects.

QUALITY 16

At Corporate College, we understand the needs of organizations to continuously improve and can help provide the training and coaching to achieve organizational success. Our training includes the latest techniques and proven quality tools, delivered by instructors with real-world experience. Corporate College can provide practical hands-on experience to drive organizations to the next level. Whether you are seeking certification or just an introduction to a specific topic, our classes are highly interactive and provide participants with a working knowledge of the subject.

ISO STANDARDS

(PLEXUS CERTIFIED TRAINING) In general, registration to ISO 9001 by an accredited certification body shows an overall commitment to quality and customers and a willingness to work towards improving efficiency. By becoming an ISO 9001-certified organization, your organization demonstrates the existence of an effective Quality Management System (QMS) that satisfies the rigors of an independent, external audit. Organizations that implement and adhere to a QMS have benefited through increased efficiency, revenue, customer satisfaction and employee morale. Corporate College has partnered with Plexus International to offers a wide array of ISO-related training for various healthcare, manufacturing and service-related sectors.

LEAN SIX SIGMA AND LEAN SIX SIGMA FOR HEALTH CARE Lean Six Sigma has become the gold standard for process thinking and operational improvement for all industry sectors from health care to banking to manufacturing and everything in between. Organizations (non-profit and for-profit alike) require employees who can think both operationally and strategically and have the skills to develop solutions to reduce waste, errors and costs while ensuring that quality standards meet customer expectations. Our project-based program allows employees to immediately apply what they learn to their current job and provides employers with a tangible returnon-investment of training dollars.

QUALITY & CONTINUOUS IMPROVEMENT PROFESSIONAL DEVELOPMENT COURSES

PROJECT MANAGEMENT COURSES

QUALITY COURSES

Certificate in Applied Project Management

Business Analysis Fundamentals

The Certificate in Applied Project Management program is a hands-on program that is aligned with the Project Management Institute’s (PMI) Guide to the Project Management Body of Knowledge (PMBOK® Guide). This program is designed to help the student understand and pull together all the knowledge areas and processes of project management necessary to plan and execute, control and close successful projects in any field. The theory of PMI is balanced by the reality of the course instructors’ project management experiences. A case study is threaded throughout the program, and includes activities which enable participants to apply the lessons learned in the units to the projects they are currently on.

Business analysis represents a critical factor for project success. Disconnects can exist between the producers of the solution and the business users who need the functionality that the project will provide. Business analysts are the conduit between these two worlds, bridging the communication gap with their unique grasp of both sides of the project. This course is designed around the seven knowledge areas identified by the International Institute of Business Analysis (IIBA): Business Analysis Planning & Monitoring, Elicitation, Requirements Management & Communication, Enterprise Analysis, Requirements Analysis, Solution Assessment & Validation and Underlying Competencies. This course offers a step-by-step tour of an actual IT project from the perspective of a business analyst.

Cost: $1,295 CEU: 3.5 HRS: 35 Dates: Oct 14 - Nov 18 Days: M Time: 8:30a - 5:00p Location: CCE - TBD Instructor: Bryan CRN: #31152 ZLSS 1012

CAPM Exam Boot Camp The Certified Associate Project Manager (CAPM)® certification from the Project Management Institute (PMI) is a globally recognized standard for new project managers (less than three years of experience). A CAPM® certification recognizes your career development and commitment to professional project management. Course is taught by Certified PMP’s with both industry and teaching experience. Participants will learn through a blend of self-paced online learning, practice exams, instructor-led discussions and exercises to gain a better understanding of the five project management processes and ten knowledge areas in PMI’s project management body of knowledge (PMBOK® Guide 5th Edition). Cost: $999 CEU: 2.3 HRS: 23 Dates: Sep 24 - Nov 13 Days: W Time: 6:00p - 9:00p Location: CCE - TBD Instructor: Anastasi CRN: #30454 ZLSS 1013 Online access begins 9/24

Cost: $595 Dates: Oct 21 - 24 Location: CCE - TBD CRN: #31075

CEU: 1.4 HRS: 14 Days: M T W Th Time: 6:00p - 9:30p Instructor: Walters ZLSS 1021

Quality Auditing ISO standards for the automotive industry cover all aspects: safety, ergonomics, performance, test methods, the environment, and the roll-out of innovative technologies. ISO International Standards ensure that products and services are safe, reliable and of good quality. This 3-day course is designed for both new auditors and those looking to sharpen their current auditing skills. It covers both Understanding and Auditing of the ISO/TS Standard. Participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits through interactive methods and activity based learning. This course includes a full-simulated audit. Cost: $1,095 Dates: Sep 30 - Oct 2 Location: CCE - TBD CRN: #30461

CEU: 2.1 HRS: 21 Days: M T W Time: 8:30a - 4:30p Instructor: Copeland ZISO 1153 - Plexus Certified Course

QUALITY & CONTINUOUS IMPROVEMENT PROFESSIONAL DEVELOPMENT COURSES

ISO STANDARDS/PLEXUS CERTIFIED TRAINING COURSES

RABQSA/Plexus: ISO 9001 Understanding and Internal Auditor Training

Plexus AS9100C Understanding and Internal Auditing

ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade. This 3-day course is designed for both new auditors and those looking to sharpen their current auditing skills. Participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits through interactive methods and avoiding lecture based learning.

AS9100 is the Standard for the Aviation, Space and Defense industry. The new Revision C update heavily incorporates the use of the Process Approach to auditing. This 3 day course is designed for both new auditors and those looking to sharpen their current auditing skills. Participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits through interactive methods and avoiding lecture based learning. This course includes all Revision C updates.

Cost: $1,095 CEU: 2.1 HRS: 21 Dates: Oct 28 - 30 Days: M T W Time: 8:30a - 4:30p Location: CCE - TBD Instructor: Copeland CRN: #30463 ZISO 1152 - Plexus Certified Course

Cost: $1,195 Dates: Nov 4 - Nov 6 Location: CCE - TBD CRN: #30460

CEU: 2.1 HRS: 21 Days: M T W Time: 8:30a - 4:30p Instructor: Copeland ZISO 1154 - Plexus Certified Course

QUALITY & CONTINUOUS IMPROVEMENT PROFESSIONAL DEVELOPMENT COURSES

LEAN SIX SIGMA COURSES Yellow Belt- Lean Six Sigma

Black Belt - Lean Six Sigma

Lean Six Sigma Yellow Belt training is ideal for all individuals within an organization. Yellow Belts are familiar with Lean Six Sigma methodologies and tools that are necessary to identify opportunities for eliminating waste, reducing costs and improving processes. Yellow Belts have the skills to represent individual departments or organizations as an active member on Lean Six Sigma project teams.

Prerequisite: The Lean Six Sigma Green Belt course Upon successful completion of this course, participants will be certified as Lean Six Sigma Black Belts. Black Belts are trained experts in Lean, Six Sigma and statistical process control techniques. The LSS Black Belt course is designed to ensure effective use of DMAIC principles needed to improve business processes and the Lean tools to reduce waste and increase productivity. Individuals completing this course will have all the necessary tools to lead cross-functional project teams through implementation. This course uses MINITAB statistical software for all project calculations; it is preferable that participants bring their own laptop for software download.

This is a blended-learning course: blended-learning reduces time away from home or work and ensures that class time is spent reinforcing learning through hands-on activities and class discussion. Lunch will be provided for both in class sessions Cost: $1,200 CEU: 2.6 HRS: 26 Dates: Sep 9 - Sep 30 Days: M Time: 8:30a - 4:30p Location: CCE - TBD Instructor: Fazekas CRN: #30455 ZLSS 1032 Online access begins 9/9, in-class dates are 9/23 and 9/30

Cost: $3,625 CEU: 8 HRS: 80 Dates: Nov 5 - Feb 28 Days: M T W Time: 8:30a - 4:30p Location: CCE - TBD Instructor: Fazekas CRN: #30457 ZLSS 1003 Online access begins 11/5 in-class dates 11/12,11/18-11/20 and 12/2-12/4

Green Belt- Lean Six Sigma Prerequisite: The LSS Yellow Belt course. Upon successful completion of this course, participants will be certified as Lean Six Sigma Green Belts. Lean Six Sigma Green Belts work directly with cross-functional project leaders to carry out identified improvement projects using LSS methodologies. Green Belts can implement all of the appropriate tools to lead independent local projects. Cost: $2,200 CEU: 3.6 HRS: 36 Dates: Oct 1 - Nov 4 Days: M Time: 8:30a - 4:30p Location: CCE - TBD Instructor: Fazekas CRN: #30456 ZLSS 1033 Online access begins 10/1, in class dates are 10/7, 10/21 and 11/4

FINANCE AND TAX

“REMAIN COMPETITIVE AND MEET STATEMANDATED STANDARDS IN ACCOUNTING. BENEFIT FROM KNOWLEDGE OF BEST PRACTICES AND IMPLEMENT THEM WITHIN YOUR ORGANIZATION.”

FINANCE AND TAX

FINANCE AND TAX PROGRAMS/TRAINING SOLUTIONS: OVERVIEW:

• Building Finance Acumen: Finance for the Non-financial Manager

Accounting, finance and tax are among the most challenging disciplines and professions. These fields require ongoing education due to competitive necessity and state-mandated standards. Taxation is the field that intersects both professions, and one in which an act of Congress, IRS ruling or a tax court decision can render expertise obsolete overnight, making continuing education essential.

• Enrolled Agent Exam Prep (EA) • Certified Public Accountant Exam Prep (CPA) • Certified Management Accountant Exam Prep (CMA) • Certified Internal Auditor Exam Prep (CIA) • Fundamental Payroll Certification (FPC) • Certified Payroll Professional (CPP)

INFORMATION www.corporatecollege.com/business 216-987-0234

FINANCE AND TAX PROFESSIONAL DEVELOPMENT COURSES

Finance for Non-Financial Managers To get ahead and stay ahead, today’s managers have to be “finance savvy.” You’ve got to know how to justify a request... quantify your contributions to the company...spot profit drains before they get out of hand. From accruals to write-offs, from accounts receivable to working capital, this seminar shows you the concepts, techniques and tools that can help you make each decision pay off—on the job and on the bottom line! No matter how effective your management methods or how innovative your ideas, the results are going to be measured in numbers: dollars and cents. Cost: $225 Dates: Nov 14 Location: CCE - TBD CRN: #31006

CEU: 0.8 HRS: 8 Days: Th Time: 8:30a - 4:30p Instructor: Mastrandrea

ZPDI 1023

Enrolled Agent (EA) Review – Part 1: Individuals This is a blended-learning, review course for Part 1: Individuals of the IRS Special Enrollment Exam (SEE).

Enrolled Agents are licensed by the Federal Government and have demonstrated special competence in tax matters, professional ethics and can practice before the IRS anywhere in the United States. For the 2013 tax season, starting January 1, 2014, commercial/paid tax preparers must have a Preparer Tax ID Number (PTIN). As an EA you will have a PTIN. Enrolled Agents may present cases at all levels of the IRS and may represent clients, with or without their presence, on such matters as examination of a filed return, liability for a delinquent return, payment of a past due tax, and submission of a federal tax lien. In short, they act as agents of taxpayers faced with problems involving income taxes, estate and gift taxes, employment taxes, and excise taxes. Cost: $395 Dates: Sep 14 - Oct 12 Location: CCW - TBD CRN: #30959

CEU: 5.2 HRS: 52 Days: S Time: 9:00a - 12:00p Instructor: Fegan

ZFIN 1026

This course requires a 1 hour orientation held on 9/14

Enrolled Agent (EA) Review – Part 2: Businesses This is a blended-learning, review course for Part 2: Businesses of the IRS Special Enrollment Exam (SEE). Enrolled Agents are licensed by the Federal Government and have demonstrated special competence in tax matters, professional ethics and can practice before the IRS anywhere in the United States. For the 2013 tax season, starting January 1, 2014, commercial/paid tax preparers must have a Preparer Tax ID Number (PTIN). As an EA you will have a PTIN. Enrolled Agents may present cases at all levels of the IRS and may represent clients, with or without their presence, on such matters as examination of a filed return, liability for a delinquent return, payment of a past due tax, and submission of a federal tax lien. In short, they act as agents of taxpayers faced with problems involving income taxes, estate and gift taxes, employment taxes, and excise taxes. Cost: $395 Dates: Nov 2 - Dec 7 Location: CCW - TBD CRN: #30960

CEU: 7.6 HRS: 76 Days: S Time: 9:00a - 12:00p Instructor: Fegan

ZFIN 1027

This course requires a 1 hour orientation held on 11/2

Enrolled Agent (EA) ReviewPart 3: Representation, Practice and Procedures This is a blended-learning, review course for Part 3: Representation, Practice and Procedures of the IRS Special Enrollment Exam (SEE). Enrolled Agents are licensed by the Federal Government and have demonstrated special competence in tax matters, professional ethics and can practice before the IRS anywhere in the United States. For the 2013 tax season, starting January 1, 2014, commercial/paid tax preparers must have a Preparer Tax ID Number (PTIN). As an EA you will have a PTIN. Enrolled Agents may present cases at all levels of the IRS and may represent clients, with or without their presence, on such matters as examination of a filed return, liability for a delinquent return, payment of a past due tax, and submission of a federal tax lien. In short, they act as agents of taxpayers faced with problems involving income taxes, estate and gift taxes, employment taxes, and excise taxes. Cost: $395 Dates: Jan 11 - Jan 25 Location: CCW - TBD CRN: #30961

CEU: 2.8 HRS: 28 Days: S Time: 9:00a - 12:00p Instructor: Fegan

ZFIN 1028

This course requires a 1 hour orientation held on 1/11/14

FINANCE AND TAX PROFESSIONAL DEVELOPMENT COURSES

2013 CPA Review and Exam Prep: Auditing and Attestation Corporate College and Gleim Publishing have partnered to bring you the most widely used accounting certification exam review materials. All materials are in accord with the latest AICPA/NASBA disclosures regarding the 2013 CPA exam. This course will prepare learners to take the Auditing and Attestation(AUD) portion of the CPA exam. This section deals with generally accepted auditing standards, auditing procedures, standards related to attest engagements, and the skills needed to apply that knowledge. Cost: $750 Dates: Sep 11 - Oct 16 Location: CCE - TBD CRN: #31003

CEU: 7.6 HRS: 76 Days: W Time: 6:00p - 9:00p Instructor: Ausperk

ZFIN 1031

2013 CPA Review and Exam Prep: Business Environment and Concepts Corporate College and Gleim Publishing have partnered to bring you the most widely used accounting certification exam review materials. All materials are in accord with the latest AICPA/NASBA disclosures regarding the 2013 CPA exam. This course will prepare learners to take the Business Environment and Concepts(BEC) portion of the CPA exam. This section deals with the general business environment candidates encounter and the concepts needed to comprehend the underlying business reasons for and the accounting implications of business transactions and the skills needed to apply that knowledge. Cost: $750 CEU: 7.6 HRS: 76 Dates: Nov 13 - Dec 18 Days: W Time: 6:00p - 9:00p Location: CCE - TBD Instructor: Muren CRN: #31004 ZFIN 1032

PayTrain Fundamentals CAPA PayTrain Fundamentals Certification (FPC) is an important first step in payroll education. This interactive, blended-learning program covers the basic procedures, processes, and terminology defining the daily workload of the beginning payroll practitioner. This program provides a thorough overview of the laws and regulations that affect payroll. Practical experience is also gained through â&#x20AC;&#x153;handsonâ&#x20AC;? computer-based exercises that allow each participant to work through actual payroll forms and payroll calculations. This program is in partnership with The American Payroll Association (APA), APA sets the standards for payroll excellence through two certification programs. The Certified Payroll Professional (CPP) and the Fundamental Payroll Certification (FPC) are highly sought-after designations for payroll professionals who want to keep their knowledge up-todate and advance their careers Cost: $795 Dates: Sep 19 - Dec 5 Location: CCE - TBD CRN: #31041

CEU: 3 HRS: 30 Days: Th Time: 6:00p - 9:00p Instructor: Staff

ZFIN 1041

There is no class on Oct 17th and Nov 28th

INFORMATION TECHNOLOGY

“CORPORATE COLLEGE’S STAFF AND INSTRUCTORS HAVE VAST EXPERIENCE IN THE FIELD AND SUBSTANTIAL KNOWLEDGE OF CURRENT AND FUTURE INDUSTRY TRENDS TO INCORPORATE IN THE CLASSROOM.”

INFORMATION TECHNOLOGY

INFORMATION TECHNOLOGY OVERVIEW:

PROGRAMS/TRAINING SOLUTIONS: • Business Applications • Cloud/Virtualization Technologies • Cyber Security • Database Administration

Corporate College’s information technology programs have trained thousands of people in recent years throughout the region. Programs are up-to-date and range from one-day workshops to in-depth programs that lead to industry-recognized credentials and certifications. The staff and instructors involved with information technology programs at Corporate College have technical backgrounds and substantial industry experience. In addition, they are regularly acquiring new technical knowledge that they integrate into teaching and curriculum.

• IT Basics • IT Operations • Network Administration and Support • Programming/Application Development • Tech2u Workshops • Web/Visual Design • Technical Communication • Cisco Technical Training

INFORMATION: www.corporatecollege.com/ittraining 216-987-0234

INFORMATION TECHNOLOGY PROFESSIONAL DEVELOPMENT COURSES

Keyboarding on the PC

QuickBooks

When you become proficient and accurate on the keyboard, you can save time and increase your productivity. In this courseâ&#x20AC;&#x2122;s four classroom sessions and four self-directed lab sessions, you will improve your computer skills by touching on the topics of finger positions and movement, as well as increasing speed and reducing errors.

Discover the ease of automated bookkeeping with QuickBooks. This hands-on, scenario-based class will allow you to set up a company, work with lists, set up inventory, invoice for services, process payments, work with bank accounts, enter and pay bills, memorize transactions, customize forms, use other QuickBooks accounts, create reports, create graphs, track and pay sales tax, prepare payroll, set up online banking, share files with an accountant; estimate, time track, job cost as well as write letters.

Cost: $175 Dates: Oct 22 - Oct 31 Location: CCE - TBD CRN: #30118

CEU: 1.4 HRS: 14 Days: T Th Time: 6:00p - 9:30p Instructor: Weaver

ZPDI 1023

Dates: Feb 10 - Feb 19 Days: T Th Time: 6:00p - 8:30p Location: CCW - TBD Instructor: Weaver CRN: #30120 ZCCO 1001

Cost: $499 CEU: 2.1 HRS: 21 Dates: Oct 7 - Oct 23 Days: M W Time: 6:00p - 9:30p Location: CCE - TBD Instructor: Paoletta CRN: #30448 ZMGT 1014

Introduction to Web Design

Web design consists of using multiple software tools and codessuch as Dreamweaver, Flash, Illustrator, Photoshop, HTML, and CSS, among others-to craft a unique, robust, and interactive Survey the components and operations of a microcomputer system. Learn about input, output, storage devices and software. websites. This course teaches you how to effectively use all the major tools involved in web design to create a site that is both Understand the purpose and usage of operating systems. attractive and functional. Become familiar with the Windows operating system. Learn mouse operation and basic actions like minimizing, restoring, Cost: $350 CEU: 1.4 HRS: 14 maximizing, moving, sizing, scrolling and closing windows. Dates: Sep 3 - Sep 12 Days: T Th Time: 6:00p - 9:30p Location: CCE - TBD Instructor: Anastasi CRN: #30109 ZINT 1016 Cost: $225 CEU: 1.4 HRS: 14

Computer Concepts

Dates: Oct 22 - Oct 31 Days: T Th Time: 6:00p - 9:30p Location: CCE - TBD Instructor: Beck Jr CRN: #30115 ZPDI 1023

Dates: Mar 17 - Mar 26 Days: M W Time: 6:00p - 9:30p Location: CCW - TBD Instructor: Weaver CRN: #30121 ZCCO 1000

Windows 7 for the Desktop Learn how to customize and become more proficient working on the Windows 7 operating system. Understand the desktop and icons; create shortcuts to applications and documents. Utilize Windows Explorer, My Computer and the Start menu. Create, find, move and delete files, documents and folders. Modify desktop properties and view the desktop in your own style. Use the Control Panel to customize the Windows environment. Understanding this desktop operating system will increase your productivity and decrease your frustration! Cost: $125 Dates: Dec 13 Location: CCE - TBD CRN: #30116

HTML 5 Focus on the fundamentals of designing and publishing home pages with the HTML language interface. We will address topics including identification and utilization of HTML elements, differentiating relative and absolute paths, defining and anchoring links, and importing graphics. Cost: $350 Dates: Oct 1 - Oct 10 Location: CCW - TBD CRN: #30117

CEU: 1.4 HRS: 14 Days: T Th Time: 6:00p - 9:30p Instructor: Anastasi

ZCIW 1001

CEU: 0.7 HRS: 7 Days: F Time: 8:30a - 4:30p Instructor: Paoletta

ZPDI 1023

Dates: Mar 11 - Mar 13 Days: F Time: 6:00p - 9:30p Location: CCE - TBD Instructor: Paoletta CRN: #30116 ZCCO 1023

INFORMATION TECHNOLOGY PROFESSIONAL DEVELOPMENT COURSES

JavaScript, AJAX, and JQuery, Basic

Word, Basic

Create dynamic Web pages using the popular Web scripting language, JavaScript! This course is perfect for beginning programmers with prior knowledge of HTML. JavaScript adds interactive functions to HTML page.

Learn the basics of word processing concepts required to produce business documents: create a basic document using Microsoft Word, edit documents by locating and modifying text, format text and paragraphs, add tables and graphic elements to a document, and control a documentâ&#x20AC;&#x2122;s page setup.

Cost: $350 CEU: 1.4 HRS: 14 Dates: Nov 5 - Nov 14 Days: T Th Time: 6:00p - 9:30p Location: CCW - TBD Instructor: Anastasi Dates: Mar 24 - Apr 2 Days: M W Time: 6:00p - 9:30p Location: MATTC (Metro Applied Tech Training Ctr) - 240 Instructor: Edmonds CRN: #30444 ZPRG 1029

Photoshop, Basic Adobe Photoshop is a high-end software solution that provides support and specialized editing tools for digital photographers and graphic artists. Filled with practical, hands-on examples, this course will show you how to apply the professional tools and techniques in Photoshop that are most helpful to photographers. Cost: $350 Dates: Dec 3 - Dec 12 Location: CCW - TBD CRN: #30128

CEU: 1.4 HRS: 14 Days: T Th Time: 6:00p - 9:30p Instructor: Edmonds ZDES 1016

Dreamweaver, Basic In this professional Web site creation and design course, you will use Web development tools, beginning with the basics of Dreamweaver tool palettes and site management features to working with templates, wizards, and backgrounds, adding and managing hyperlinks, hot spots, tables, frames, and forms. Cost: $350 CEU: 1.4 HRS: 14 Dates: Nov 18 - Nov 27 Days: M W Time: 6:00p - 9:30p Location: CCW - TBD Instructor: Edmonds CRN: #30127 ZDES 1018

Cost: $129 Dates: Oct 4 Location: CCE - TBD CRN: #30132

CEU: 0.7 HRS: 7 Days: F Time: 8:30a - 4:30p Instructor: McCollum ZMCP 1086

Dates: Oct 16 Days: F Time: 8:30a - 4:30p Location: CCE - TBD Instructor: Paoletta CRN: #30142 ZMCP 1086 Dates: Feb 7 Days: F Time: 8:30a - 4:30p Location: CCE - TBD Instructor: Weaver CRN: #30156 ZMSA 1116

Word, Intermediate Improve the quality of your work by enhancing your documents with customized Microsoft Word elements. Improve your efficiency by automating the way Microsoft Word works for you. In this course, you will create complex documents in Microsoft Word by adding components such as customized lists, tables, charts, and graphics. Cost: $129 Dates: Oct 25 Location: CCE - TBD CRN: #30133

CEU: 0.7 HRS: 7 Days: F Time: 8:30a - 4:30p Instructor: McCollum ZMCP 1086

Dates: Feb 21 Days: F Time: 8:30a - 4:30p Location: CCE - TBD Instructor: LaVorgna CRN: #30159 ZMSA 1117

Word, Advanced Gain advanced skills necessary to manage long documents, collaborate with others, and secure documents: Use features in Word to link with Excel, PowerPoint and Outlook, collaborate on documents using compare, create and manage document versions, add reference marks, citations and notes, create master documents, secure a document by restricting access, create fill-in forms, and tag a document using XML. Cost: $129 Dates: Nov 1 Location: CCE - TBD CRN: #30164

CEU: 0.7 HRS: 7 Days: F Time: 8:30a - 4:30p Instructor: Boerner2 ZMSA 1126

Dates: Mar 14 Days: F Time: 8:30a - 4:30p Location: CCE - TBD Instructor: McCollum CRN: #30162 ZMSA 1126

INFORMATION TECHNOLOGY PROFESSIONAL DEVELOPMENT COURSES

Excel, Basic

Excel, Advanced

Work with the spreadsheet concepts required to produce basic worksheets including inputting data and running calculations. Topics covered include creating a basic worksheet, performing calculations, modifying a worksheet, formatting a worksheet, printing workbooks and managing large workbooks.

Prerequisite: Ability to create, edit, format, and print, basic worksheet that include charts and sorted and filtered data. Understanding of XML is recommended. Gain advanced skills necessary to utilize the specialized and advanced capabilities of Excel by automating common tasks, applying advanced analysis techniques to more complex data sets, collaborating on worksheets with others, and sharing Excel data with other applications. Topics include creating macros, collaborating with others, auditing and analyzing worksheet data, incorporating multiple data sources, and importing and exporting data.

Cost: $129 Dates: Sep 10 - Sep 19 Location: CCE - TBD CRN: #30145

CEU: 0.7 HRS: 7 Days: T Th Time: 6:00p - 9:30p Instructor: Collins ZMSA 1111

Dates: Nov 13 Days: W Time: 8:30a - 4:30p Location: CCW - TBD Instructor: Weaver CRN: #30143 ZMSA 1111 Dates: Nov 22 Days: F Time: 8:30a - 4:30p Location: CCE - TBD Instructor: Paoletta CRN: #30134 ZMSA 1111 Dates: Mar 7 Days: F Time: 8:30a - 4:30p Location: CCE - TBD Instructor: Collins CRN: #30157 ZMSA 1111

Excel, Intermediate

Streamline and enhance your spreadsheets with customized Microsoft Excel elements including templates, charts, graphics, and formulas. Apply visual elements and advanced formulas to a worksheet to display data in various formats. Create templates, sort and filter data, import and export data, analyze data, and work with Excel on the web. Cost: $129 Dates: Oct 8 - Oct 17 Location: CCE - TBD CRN: #30146

CEU: 0.7 HRS: 7 Days: T Th Time: 6:00p - 9:30p Instructor: McCollum ZMSA 1112

Dates: Dec 6 Days: F Time: 8:30a - 4:30p Location: CCE - TBD Instructor: Collins CRN: #30135 ZMSA 1112 Dates: Mar 21 Days: F Time: 8:30a - 4:30p Location: CCE - TBD Instructor: Collins CRN: #30160 ZMSA 1112

Cost: $129 Dates: Nov 12 - Nov 21 Location: CCE - TBD CRN: #30154

CEU: 0.7 HRS: 7 Days: T Th Time: 6:00p - 9:30p Instructor: McCollum ZMSA 1127

Dates: Dec 20 Days: F Time: 8:30a - 4:30p Location: CCE - TBD Instructor: O’Brien CRN: #30136 ZMSA 1127 Dates: Apr 11 Days: F Time: 8:30a - 4:30p Location: CCE - TBD Instructor: O’Brien CRN: #30163 ZMSA 1127

Access, Basic Learn the basic operations of the Microsoft Access database application to design and create new databases, tables, and relationships; create and maintain records; locate records; and produce reports based on the information in the database. You will examine the basic database concepts, and create and modify databases and their various objects using the MS Access relational database application. Cost: $129 Dates: Oct 11 Location: CCE - TBD CRN: #30137

CEU: 0.7 HRS: 7 Days: F Time: 8:30a - 4:30p Instructor: Boerner2 ZMSA 1127

Dates: Dec 18 Days: W Time: 8:30a - 4:30p Location: CCW - TBD Instructor: O’Brien CRN: #30144 ZMSA 1127 Dates: Apr 4 Days: F Time: 8:30a - 4:30p Location: CCE - TBD Instructor: Collins CRN: #30158 ZMSA 1114

INFORMATION TECHNOLOGY PROFESSIONAL DEVELOPMENT COURSES

Access, Advanced

70-642 Windows Server 2008 Infrastructure

Prerequisite: solid foundation working with Access objects, such as tables, queries, forms, and reports.

Teaches students to network and applications infrastructure concepts and configurations provided by Window Server 2008, to configure and troubleshoot a Windows Server 2008 network infrastructure and to secure servers and maintain update compliance. Upon completion of CareerMatch’s MCTS 70-642 training course, students will acquire a fundamental understanding of Server 2008 to pursue advanced topics for certification in the network and applications infrastructure areas.

This course will take you through creating and optimizing complex Access databases by learning techniques to structure existing data for optimization, writing advanced queries, working with macros, making effective use of forms and reports, and performing database maintenance tasks. Cost: $129 Dates: Apr 18 Location: CCE - TBD CRN: #30161

CEU: 0.7 HRS: 7 Days: F Time: 8:30a - 4:30p Instructor: Boerner2 ZMSA 1115

Cost: $1,199 CEU: 3.5 HRS: 35 Dates: Mar 24 - Apr 23 Days: M W Time: 6:00p - 9:30p Location: CCE - TBD Instructor: Dyczkiewycz CRN: #30285 ZMCP 1105

PowerPoint, Basic Create visually appealing electronic presentations by learning to use Microsoft PowerPoint. Learn to format text on slides to enhance clarity, add graphical objects, tables and charts, and modify slides within a presentation. Present data in a structured form and deliver a presentation. Cost: $129 Dates: Nov 15 Location: CCE - TBD CRN: #30139

CEU: 0.7 HRS: 7 Days: F Time: 8:30a - 4:30p Instructor: McCollum ZMSA 1118

70-680 Microsoft Windows 7 Students will learn to install, deploy, and upgrade to Windows 7, including ensuring hardware and software compatibility. Additionally, students should be able to configure preinstallation and post-installation system settings, Windows security features, network connectivity applications included with Windows 7, and mobile computing. Cost: $799 Dates: Jan 27 - Feb 12 Location: CCE - TBD #30283

CEU: 2.1 HRS: 21 Days: M W Time: 6:00p - 9:30p Instructor: Dyczkiewycz ZMCP 1103

70-640 Windows Server 2008 Active Directory Focusing on Active Directory in Windows Server 2008, this course covers configuring, managing, and supporting user and computer accounts, groups, Domain Name System zones and client settings; group policy objects; the new Active Directory Lightweight Directory Service and Active Directory Rights Management Service; backup and recovery; and communication security. Cost: $1,199 Dates: Feb 17 - Mar 19 Location: CCE - TBD CRN: #30284

CEU: 3.5 HRS: 35 Days: M W Time: 6:00p - 9:30p Instructor: Beck Jr ZMCP 1104

70-646 Windows Server 2008 Administration Windows Server 2008 administration course covers planning server roles; maintaining server security; planning data storage, network load balancing, and server backups; managing software deployment and versioning; monitoring IPv6, server performance and capacity, and Active Directory® replication; scheduling server deployments; and designing a rollback contingency plan. Cost: $1,199 CEU: 3.5 HRS: 35 Dates: Apr 28 - May 28 Days: M W Time: 6:00p - 9:30p Location: CCE - TBD Instructor: Beck Jr CRN: #30286 ZMCP 1106

29 OneNote 2010 Microsoft® OneNote 2010 teaches the information worker how to use this tool to organize, locate and share information. You will learn how to collect and organize notes, insert files, capture screens, and enhance your notes for all types projects. Additionally, you will enhance notes to suit your purpose, collaborate with others, organize research ideas, integrate them with other Office applications, and access information with a shared notebook. Students who complete this course will have reviewed all of the exam objectives and be on their way to preparing for Microsoft OneNote 2010 Exam #77-853. Cost: $139 Dates: Dec 13 Location: CCE - TBD CRN: #30141

CEU: 0.7 HRS: 7 Days: F Time: 8:30a - 4:30p Instructor: O’Brien ZMSA 1137

HEALTH INFORMATION TECHNOLOGY PROFESSIONAL “THIS PROFESSIONAL CERTIFICATE PROGRAM IS DESIGNED TO PREPARE INDIVIDUALS FOR A RANGE OF CAREER OPPORTUNITIES IN HEALTH IT INCLUDING THE COMPREHENSIVE MANAGEMENT OF ELECTRONIC HEALTH INFORMATION AND ITS SECURE EXCHANGE BETWEEN HEALTH CARE CONSUMERS AND PROVIDERS.” TRAINING PROGRAMS: • Introduction to Health Care and Health Information Technology • History of Health Information and Computer Science in the U.S. • Effective Communication in the Health Care Environment • Health Management Information Systems and Quality Improvement • Working with Health IT Systems • Installation and Maintenance of Health IT Systems and Configuring EHRs • Public Health, Networking and Health Information Exchange • Fundamentals of Health Workflow Process Analysis and Redesign • Usability and Human Factors • Planning, Leadership, Professionalism and Project Management

HEALTH INFORMATION TECHNOLOGY PROFESSIONAL

HEALTH INFORMATION TECHNOLOGY PROFESSIONAL OVERVIEW: This program meets the educational needs of IT and health care specialists employed within health care organizations, as well as facilitates increased knowledge of health care information technology by experienced professionals from other fields and areas of expertise. Additionally, health care business consultants and professional staff from related disciplines have found the program helpful for understanding the dynamics of the complex health care field from an IT perspective. Career growth opportunities are in hospitals, physiciansâ&#x20AC;&#x2122; offices, home care, health insurance providers and more. The program consists of 10 courses that effectively integrate industry expertise with cutting-edge research. The certificate program can be completed in four months or up to one year. To earn the certificate, you must successfully complete all 10 courses within 12 months.

INFORMATION: www.corporatecollege.com/health 216-987-0233

The program is 100 percent online and instructor-led with courses offered multiple times throughout the year. Lab practice is part of every course. Each course may involve presentations, reading, group discussions, projects or independent learning activities. Courses are four-weeks long and coursework is paced in week-long modules. Approximately 10 to 15 hours per week should be dedicated to each course. Courses are asynchronous, allowing you to log on and work at your own pace at any hour of the day. Online office hours will be available to communicate with instructors for real time questions and answers. Articulation agreements with Ursuline College and Kent State University allow for up to nine credits toward BS and MS degrees.

HEALTH INFORMATION TECHNOLOGY PROFESSIONAL PROFESSIONAL DEVELOPMENT COURSES

Introduction to Health Care and Health Information Technology

Health Management Information Systems and Quality Improvement

This course is an overview of healthcare including settings and methods for delivery; roles of various healthcare professionals; funding for healthcare; methods of billing and reimbursement; legal issues including HIPAA; common forms of quality measurement and performance improvement.

This course reviews the general functions and purposes of health information systems. Learn how EHRs affect patient safety, quality of care and productivity. Assess findings from quality reviews of reported events to design and implement system improvements.

Cost: $159 Dates: Aug 25 - Sep 21 CRN: #31113

CEU: 1.8 HRS: 18 Offered: Online

Cost: $199 Dates: Aug 25 - Sep 21 CRN: #31112

Dates: Oct 20 - Nov 16 CRN: #31122

Offered: Online

ZHIT 1008 ZHIT 1008

History of Health Information and Computer Science in the U.S.

Dates: Oct 20 - Nov 16 CRN: #31123

CEU: 1.8 HRS: 18 Offered: Online

ZHIT 1011 Offered: Online

ZHIT 1011

Working with Health IT Systems

Learn how data flows across HIT systems. Analyze the functionality of different EHR systems including support capabilities, customizability and go-live strategies. Students will play the role of practitioners using an EHR system.

Cost: $159 Dates: Sep 22 - Oct 19 CRN: #31119

ZHIT 1009

Cost: $199 Dates: Aug 25 - Sep 21 CRN: #31114

CEU: 1.8 HRS: 18 Offered: Online

Dates: Nov 17 - Dec 14 CRN: #31127

Offered: Online ZHIT 1009

Dates: Oct 20 - Nov 16 CRN: #31124

Offered: Online

CEU: 1.8 HRS: 18 Offered: Online

ZHIT 1012 ZHIT 1012

Effective Communication in the Health Care Environment

Installation & Maintenance of Health IT Systems and Configuring EHRs

This course will help you understand the commonly used terms and abbreviations in public health and healthcare. It will also help you to demonstrate the ability to integrate and use health care terminology in the various HIT roles. Explanation of specific terminology used by workers in healthcare and public health.

Instruction in installation and maintenance of health IT systems, including testing prior to implementation. Introduction to principals underlying configuration. Material support online Vista lab experience.

Cost: $159 Dates: Sep 22 - Oct 19 CRN: #31116

ZHIT 1010

Cost: $199 Dates: Sep 22 - Oct 19 CRN: #31117

CEU: 1.8 HRS: 18 Offered: Online

Dates: Nov 17 - Dec 14 CRN: #31128

Offered: Online ZHIT 1010

Dates: Nov 17 - Dec 14 CRN: #31129

Offered: Online

CEU: 1.8 HRS: 18 Offered: Online

ZHIT 1013 ZHIT 1013

HEALTH INFORMATION TECHNOLOGY PROFESSIONAL PROFESSIONAL DEVELOPMENT COURSES

Public Health, Networking & Health Information Exchange

Usability and Human Factors

In-depth analysis of data mobility, including the hardware infrastructure (wires, wireless, and devices supporting them); the ISO stack, standards, internet protocol, federations; and, grids the NHIN and other nationwide approaches. Cost: $199 Dates: Aug 25 - Sep 21 CRN: #31115

CEU: 1.8 HRS: 18 Course: Online

Dates: Oct 20 - Nov 16 CRN: #31125

Offered: Online

ZHIT 1014

Articulate a systems approach to usability and human factors as it applies to health information technology. Learn the cognitive consequences of health information technology on clinical performance. Cost: $169 Dates: Aug 25 - Sep 21 CRN: #31118

CEU: 1.8 HRS: 18 Offered: Online

Dates: Oct 20 - Nov 16 CRN: #31126

Offered: Online

ZHIT 1016 ZHIT 1016

ZHIT 1014

Fundamentals of Health Workflow Process Analysis & Redesign Critically analyze the workflow processes in healthcare settings. Propose ways in which quality improvement methods, tools and health IT can be applied within a healthcare setting to improve workflow processes. Cost: $199 Dates: Sep 22 - Oct 19 CRN: #31120

CEU: 1.8 HRS: 18 Offered: Online

Dates: Nov 17 - Dec 14 CRN: #31130

Offered: Online

ZHIT 1015

Planning, Leadership, Professionalism, and Project Management Articulate a systems approach to usability and human factors Development of skills necessary to communicate effectively across the full range of roles that will be encountered in health care and public health. Learn leadership’s role in HIT & EHR project success. Cost: $199 Dates: Sep 22 - Oct 19 CRN: #31121

CEU: 1.8 HRS: 18 Offered: Online

Dates: Nov 17 - Dec 14 CRN: #31131

Offered: Online

ZHIT 1017 ZHIT 1017

ZHIT 1015

33 Suggested Admissibility: • Associate degree or higher with at least three years health care or IT experience • Or a bachelor degree or higher with at least two years administration, business, project/change management experience • Other credentialed/certified professionals with at least five years of experience in the aforementioned areas Note: M any courses require a subscription to Neehr Perfect for online lab access.

EVENT AND MEETING MANAGEMENT

“GAIN KNOWLEDGE IN MEETING AND CONFERENCE PLANNING TO PLAN, ORGANIZE AND EXECUTE SUCCESSFUL EVENTS FOR YOUR COMPANY OR ADVANCE IN A CAREER.”

EVENT AND MEETING MANAGEMENT

EVENT AND MEETING MANAGEMENT OVERVIEW: The event and meeting planning industry is increasing in Northeast Ohio faster than the national average with the launch of casinos and other major hospitality-driven projects. To remain competitive, organizations often look to special events to connect with customers, stakeholders and the community. The event and meeting planning program at Corporate College is designed to provide individuals with the skills necessary for developing, planning, marketing and executing a successful event. Participants will learn how to enhance their event planning role within an organization, advance in the field, explore career options and understand the steps it takes to start or expand a business. This program is classroombased and offers interactive instructions with hands-on creative activities, brainstorming sessions, volunteer opportunities and guest lecturers from top event planners in the area.

INFORMATION: www.corporatecollege.com/eventplanning 216-987-0233

PROGRAMS/TRAINING SOLUTIONS: • Event Planning Essentials • Event Planning Workshop • Advanced Meeting and Conference Planning - CMP Certification Study Group • Trade Show and Exhibition Management • Event Planning Trends and Technology

EVENT AND MEETING MANAGEMENT PROFESSIONAL DEVELOPMENT COURSES

Event Planning Essentials – Session One

Event Planning Essentials – Session Three

In order to be a successful event planner, you must first learn the basics, tools and essentials. This session will provide you with the tools and strategies to excel in event management including logistics, financial management, feasibility, risk management, charts, tools and formulas (including Food & Beverage). You will build the foundation necessary to become an in-demand event planner. Materials included in the fee.

Prerequisite: Event Planning Essentials - Session One and

Cost: $199 CEU: 1.2 HRS: 12 Dates: Sep 10 - Oct 15 Days: T Time: 6:30p - 8:30p Location: CCE - TBD Instructor: Tonsetic CRN: #30513 ZPDI 1174

Event Planning Essentials – Session Two Prerequisite: Event Planning Essentials - Session One

Session Two

This is the final course of a three-part series. This session will provide you with the tools necessary to begin your event planning career and understand the various job opportunities that are available to you. This course will cover professionalism and business etiquette, instruction versus reality from experts at a Town Hall Meeting with veteran Event Planners. Materials included in fee. Upon completion of all three sessions, participants will receive a certificate from The Shlensky Institute for Event and Meeting Planning. Cost: $199 Dates: Nov 12 - Dec 3 Location: CCE - TBD CRN: #30515

CEU: 0.9 HRS: 9 Days: T Time: 6:00p - 9:00p Instructor: Tonsetic ZPDI 1176

Once you have learned to plan, manage and execute an event, you must learn to handle the complex relationships that can challenge even the most seasoned event planner. This session teaches you how to collaborate with all event stakeholders and appreciate an event from their perspective. Topics include working with vendors and clients, proposal writing, marketing, promotion, social media for an event and innovative and creative design. Materials included in fee. There will be a field trip during this session. Cost: $199 Dates: Oct 22 - Nov 5 Location: CCE - TBD CRN: #30514

CEU: .0.9 HRS: 9 Days: T Time: 6:00p - 9:00p Instructor: Tonsetic ZPDI 1175

EVENT AND MEETING MANAGEMENT PROFESSIONAL DEVELOPMENT COURSES

Advanced Meeting and Conference Planning With the anticipated growth for Meetings and Conferences here in NE Ohio, it’s time to take your Event Planning skills to the next level! This course will provide you with the strategies necessary for understanding the scope of large meetings and conferences including advanced study of policies, procedures and techniques for the convention and meeting management industries plus evaluation methods, important trade publications, ethics, etiquette and meeting protocol. Other topics include venue selection, contract negotiation, risk and operations management, food & beverage, transportation and convention services. Cost: $249 CEU: .2.5 HRS: 25 Dates: Sep 18 - Nov 19 Days: W Time: 6:00p - 8:30p Location: CCE - TBD Instructor: Staff CRN: #30516 ZPDI 1203

Event Planning Trends and Technology In today’s world, Event Planners are required to be up-to-date on all of the trends and technology that are available to enhance and define their events as “unique!” Discover the full potential of your smartphone, Mac or PC to streamline your connections and simplify your research. Learn to build a website and enjoy exploring all of the newest trends for event planners. Don’t miss this important and essential class for today’s Event Planner! Cost: $125 CEU: .1.25 HRS: 12.5 Dates: Oct 10 - Nov 14 Days: Thr Time: 6:00p - 8:30p Location: CCE - TBD Instructor: Strong CRN: #30725 ZPDI 1228

Trade Show Planning and Exhibition Management Increase your event planning earning capacity with Trade Show and Exhibition Management and find out what is happening right here in Northeast Ohio. To maintain a competitive edge in the ever-changing business climate, it’s important to understand the history of the trade show industry and expand your knowledge in this high profile environment. This course will provide you with the most up-to-date information on topics that include: new technology for the industry, floor plan development, daily routines, exhibitor packets, security requirements, checklists and environmentally-friendly events. Course materials are included in the fee. Cost: $199 Dates: Oct 1 – Nov 19 Location: CCE - TBD CRN: #31285

CEU: .2.0 HRS: 20 Days: T Time: 6:00p - 8:30p Instructor: Luketic ZPDI 1229

CONFERENCE CENTERS

“CORPORATE COLLEGE IS YOUR PARTNER FOR PLANNING SPECIAL CORPORATE EVENTS. FROM OUR EXPERIENCED TEAM OF EVENT PLANNERS TO OUR AUDIO-VISUAL TECHNICIANS AND WORLD-CLASS CATERING, CORPORATE GATHERINGS ALWAYS EXCEED CLIENT EXPECTATIONS.”

CONFERENCE CENTERS

CONFERENCE CENTERS OVERVIEW: With Corporate College as your partner, planning that special event is easy. Our experienced team of event planners will focus on your event details so that you can stay focused on your business agenda. Your Corporate College event planner will coordinate with our energetic and professional staff to ensure your meeting is a success. In addition to event planners, our team includes: concierge staff, an audio-visual technician, technology support staff and world-class catering.

Corporate College is committed to green and eco-friendly initiatives. Note: Amenities may vary at each site. Please check with your Corporate College event planner for details.

VISIT WEBSITE FOR PROGRAM INFORMATION www.corporatecollege.com/facility 216-987-2800

AMENITIES: EXEMPLARY ON-SITE SERVICE ° Professional meeting planners ° Concierge and hospitality services ° Technology staff ° On site audio-visual technician INTEGRATED TECHNOLOGY ° Free high-speed wireless Internet ° Business service centers ° Audience response system ° Videoconferencing capabilities ° Teleconferencing capabilities CUSTOM CATERING ° World-class catering ° Prepared fresh daily ° Team of talented, dedicated chefs ° Competitive pricing ° Variety of package levels ° Café on site for pick-up service

CONVENIENT LOCATIONS ° Warrensville Heights and Westlake sites ° Accessible from major highways ° Free surface-level parking ° Open six days a week ° Hotels, restaurants and shopping nearby

Nonprofit U.S. POSTAGE PAID Cleveland, Ohio Permit No. 3675

4400 Richmond Road Warrensville Heights, OH 44128

CORPORATE COLLEGE LOCATIONS 25425 CENTER RIDGE ROAD WESTLAKE, OHIO 44145 4400 RICHMOND ROAD WARRENSVILLE HEIGHTS, OHIO 44128

216-987-2800 www.corporatecollege.com

TO SUCCEED IN TODAY’S DYNAMIC BUSINESS ENVIRONMENT, PROFESSIONALS MUST THINK AND WORK TO HELP SOLVE ORGANIZATIONAL CHALLENGES.