03 - 03 - 2015
INSIDE THIS WEEK’S ISSUE... NEWS
PAGE 5
Protests over Goodison stadium being built on Walton Hall Park
LIFEextra
PAGE 11
We celebrate British Pie Week with Liverpool’s best pie shop
BLOOMIN’ LOVELY
SPORT
Liverpool student to represent GB in the European athletics in Prague
AND THE AWARD GOES TO...
Triumph for Merseyside’s rail service as it is commended for outstanding customer satisfaction
By JAMES BUSBY and DANIEL WRIGHT
SPRING: It may be cold outside but the sun was shining on St Luke’s Church today, proving © Josie O’Sullivan spring is in full swing
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Merseyrail has been given the green light by commuters after it was crowned ‘Operator of the Year’ at the prestigious national rail business awards in London last night for its high customer satisfaction and performance. The win does not come as a surprise considering its success as a high performer in the biannual National
Rail Passenger Survey, where 90 per cent of passengers were satisfied with the current service. Alan Chaplin, interim managing director at Merseyrail, said: “Merseyrail has an enviable track record for winning awards, and it’s great to be recognised yet again. But, we remain determined to working hard and providing an excellence service for customers. “This means constantly appraising and challenging the way we do things, innovating and applying the practice.” Continued on page 5