8 Steps to C&R Excellence

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white paper

Breaking Through Barriers— 8 Steps to C&R Excellence

June 2012

»» Summary More than ever, today’s lenders are challenged to predict which customers may fall behind in payments due to job losses, additional credit burdens, medical costs or other factors. Identifying methods to keep payers from falling behind—or introducing the right treatment if payments are delayed—is critical to driving profitability and retaining good customers. Whether you’ve just started down the collections path or have a mature infrastructure in place, you need to be able to understand where current practices limit your ability to execute. This paper examines eight practices that can help your organization make C&R a competitive advantage.

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