Facilities Management 2014-2015 Annual Report
Life Sciences Building
4
FMOCC
6
Customer Service
10
Maintenance
14
Advancing Sustainability
16
Planning + Construction
22
Safety + Wellness
24
Celebrations
26
Employee Profiles
30
Departments
42
Tim Haworth Vice President of Facilities Management
MESSAGE FROM OUR
VICE PRESIDENT
I am extremely proud of the entire Facilities Management staff and their accomplishments for the fiscal year 2014-15. Our tireless efforts yielded many rewarding experiences and provided excitement to the campus community. FM was confronted by opportunities and challenges at seemingly every turn, starting with the construction of the new Life Sciences Building. The year was spent working towards strategic initiatives, several organizational enhancements, important special projects, a number of unique capital projects, and finally executing our day-to-day operations. Not only were we successful, but we persevered as a team and matured in the process. The future of FM will be born from contributions and hard work exhibited during this past year. We are in search of excellence and are on the right path.
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Life Sciences Building "This is an essential and remarkable moment in the life cycle of LMU. The Life Sciences building speaks to our hearts and our minds. Infrastructures are what we need to continue the intimate learning that is the hallmark of an LMU education." - President David W. Burcham
Building Design Advances Learning In June 2015, the doors will officially open to the new $100 million Life Sciences Building, the first major construction project approved under the University’s twenty-year Master plan. Its construction has been one of the most ambitious endeavors that Facilities Management has undertaken on the LMU campus to date. The 103,500 square foot state of the art facility features a 14,000 square foot green roof, a 282 seat auditorium, 50 faculty and staff offices, 34 teaching or research laboratories, and 372 parking stalls. This building is currently on track to become certified LEED Gold, a 4
significant mark of achievement in green construction. The addition of the building will transform academic life on campus and dramatically enhance education in the life sciences. Move-in will take place over the summer and classes will commence this fall. Rick Garcia, Senior Director of Facilities Management said "This project was an ambitious and rewarding undertaking. It's hard to believe this building will be here long after we are gone, but it is a symbol of what's possible when FM leadership works collaboratively to design a better building."
• • • • • • • • • • • • •
$100M building 103,500 square foot building 282 seat auditorium 50 faculty and staff offices 34 teaching or research laboratories 7,300 square feet of laboratory support space A 14,000 square foot green roof 372 parking stalls 70,000 cubic yards of soil removed 1,020,000 linear feet of wiring 18,900 cubic yards of concrete 3.8 million pounds of rebar (reinforced steel) 1st Leadership in Energy and Environmental Design (LEED) Gold Building on Campus 5
FM Operations + Communications Center
Centralized FM Systems to foster data driven decision making FM has established a more proactive and preventative approach to campus maintenance operations by compiling comprehensive data analytics from all departmental systems to identify and anticipate problems before they occur. Increased attention to data allows the department to better track and followup on customer service requests which reduces response time and ensures quality control.
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In support of this model, the Facilities Management Operations and Communications Center (FMOCC) was created. This center provides a central hub for all FM planning, data collection, analysis, innovation, communication, and collaboration for the more than 20 different services that FM provides with
nearly 200 employees. The FMOCC is essential for data-centric decision making, serving as a central information gathering-point that provides team members with access to key information such as electrical consumption, special events calendars, and work order tracking. By dedicating a space for planning and ideas, we are able to spend more time dealing with strategic initiatives and aggressively pursuing our goals. LMU’s high caliber education requires and deserves a high caliber facilities team. The FMOCC epitomizes our drive to provide exceptional leadership, support to the LMU campus and FM staff, and be the epicenter of innovation.
I N N O V AT E , CUSTOMER CENTRIC APPROACH P U R S U E M U LT I P L E S T R AT E G I E S , DISCOVER NEW OPPORTUNITIES, SEEK COMPETITIVE
A D V A N TA G E S , F O S T E R C O L L A B O R AT I O N
7,119 Solar Panels
200 Employees
8 Eateries
200 Vehicles & Carts 20 Services
Olympic Sized Pool
12 Diesel Generators 88 Buildings & Structures
100+ Projects Designed
127 Refrigerator Units 2,633 Trees
500 Air Conditioning Units 3,000 Beds
6 Water Fountains
25,000 Work Orders
62 acres of Landscaping 7
Current FMOCC Systems As the University evolves FM is utilizing technology to progress work flow efficiency, control costs, organize and manage projects, and to strategically insert preventative maintenance into day-to-day operations. An assortment of software, databases, and collaborative work spaces are providing staff with tools to be successful as the trends of Higher Education escalate into data driven environments. FM intends to take full advantage of cutting edge technology moving forward.
Facilicad
FaciliCAD links graphical objects (i.e. workspaces) with employee database records and transforms typical CAD drawings into intelligent resources. Using a graphical user interface, users can add and edit spaces, people and assets as well. FaciliCAD enables the end-user to create graphic reports and run queries without assistance from IT personnel.
Work Order Dashboard
This on-line Dashboard was developed specifically for the Facilities Management department by SchoolDude in order to manage the work order flow in an expedited manner.
Points Map
PointsMap is an on-line, interactive software that allows you to add your own points of interest on a unique Google map and custom maps. This application specializes in providing detailed information, directions, pictures and the ability to "go inside" Points and view custom interior maps.
Schooldude Work Orders
SchoolDude is an online work order, inventory and preventive maintenance ticketing system for all maintenance and facilities requests. LMU staff and students can create work orders via the SchoolDude Internet portal.
Toro myTurf
Myturf is a fleet management tool that uses a wireless system to automatically communicate machine hours. We currently have 200 golf carts and pieces of equipment equipped with wireless hour meters that communicate back to two antenna locations on campus.
25Live Event Software
25Live is a web-based event calendaring, scheduling, and publishing system. This application is used to request classrooms and spaces on LMU's campus for academic or non-academic events. The FM Department relies heavily on this application to plan and execute event support for all of our departments.
Energy Dashboard
StruxureWare Power Monitoring Expert software is a complete supervisory software package for power management applications. The software collects and organizes data gathered from LMU’s electrical network and presents it as meaningful, actionable information via intuitive web interface (i.e. Dashboard).
Central Irrigation System
The FM Central Irrigation System's job is to supply plants and turf with the water they need to look their best. As water prices continue to rise and fresh water availability decreases, this system allows LMU to use less water and still keep healthy landscapes.
Interactive Touchscreen Kiosk
This interactive kiosk was developed to allow the FM department to centralize the delivery of information at the departmental level, communications of department goals and events has been improved with the net result of creating a better work environment and greater customer service.
HVAC Controls
Our HVAC controls application help FM employees maintain a comfortable indoor environment for LMU staff and students. This application is designed to simplify the optimization of each building HVAC’s performance by allowing FM personnel to have total control over the heating and cooling units by monitoring each building system performance.
AutoCad
AutoCAD is a product used for computer-aided design to assist in the creation, modification, analysis, or optimization of building designs. CAD software is used to increase the productivity of the designer, improve the quality of design, and improve communications through documentation.
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Enhancing Customer Service WHAT WE TRACK • All work-orders • Calls to Quality Hotline • Roof Repairs • Water Leaks • Energy Consumption • Event Support • Irrigation Schedules • Maintenance Emergency • Purchase Order Log • HVAC Complaints • Capital Equipment • Major Projects • Customer Surveys • Compliance & Safety
" G O O D S E RV I C E
makes the DIFFERENCE"
-Brittnee Wadlington
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Customer service is of primary importance to FM. Feedback collected over the year revealed some opportunities to make improvements to how we meet LMU's needs. The department began tracking and measuring every key area in order to understand and uncover any trends or issues. Because of customer feedback, we learned clients wanted to be continuously updated regarding the status of their work requests. Every work order and request is now being tracked and monitored from beginning to end. By leveraging student staff, we have been able to integrate higher levels of service into our daily operations in order to facilitate the work request process. We now are able to monitor customer satisfaction and focus on quality control issues. Building this relationship with clients has strengthened our flexibility . We are now prepared to properly connect our customers with the appropriate level of services.
We Created a New Experience
Kristen Freeman
FM set out to build a completely new customer service experience with the establishment of the Quality Assurance (QA) Hotline. The primary motivation was to simplify how clients interact with our services. We marketed one new number (310 338-7779) to deliver one place for all questions, needs or issues related to FM. Clients immediately received expedited services and reduced wait time. Internally, our FM staff began using the Hotline to report any maintenance needs while out in the field. This streamlined processes and as a result, client generated work orders declined because we were proactively making repairs.
Simultaneously, a high quality student team was recruited and trained under the supervision of our QA coordinator. The students are now integral to our operation and assist internal and external clients to create work orders. They provide another avenue to monitor event support and coordinate schedules. Within FM they bolster preventative maintenance teams, monitor open work orders, survey customers, and communicate with our bi-lingual staff to process work requests from the field. We are proud of our QA student staff.
Eric Chavoya, Jr English
Marissa Yonamine, Soph Heather Domingo, Jr Marketing Political Science
Stefania Gonzalez Russi, Filip Mietka, Soph
Soph, Economics
Kaya McMullen, Soph
Communications
Computer Science
Kevin Carroll, Jr Screen Writer
LaNae Williams, Sr Michelle Kusaka, Soph, Civil Engineering Psychology
Adam Cano-Gonzalez, Brianna Gaytan, Sr Health & Human Science Jr, Business
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Customer Service One Stop Shop Tracking, Filtering, Identifying Requests begin and end with quality. Quality Assurance is FM’s new "One Stop Shop"! We have the complete package, capable of initiating, tracking, and reviewing any work requests. Since our official launch in December 2014, we have inputted close to 900 work orders that have been closely tracked from creation to completion. This is an important achievement because it streamlined all the services offered by FM.
Quality Hotline Live Operator Faculty, staff and students have the option to walk in, email or call in their requests. A live operator from our highly trained team of assistants are now available to assist you. We have extended hours to better accommodate schedules from 7:00 a.m. to 6:00 p.m., Monday through Friday. Requests can be sent anytime and our promise is to follow up within one business day.
Surveys
Quality Assurance means YOU! A survey is distributed to each customer upon completion of their requested service. We began surveying our clients as our staff would complete their requested service. By doing so we found 67% of all requests came from faculty and staff. The survey prompts a scaled (scale of 1-5) response regarding recent service. We've seen our ratings increase month over month since creating the Quality Assurance department. This is important because we now have a mechanism to monitor, track and affect client satisfaction.
Inspections Seal of approval Our Quality Assistant staff work hard to make sure we get it right. All work orders are carefully reviewed before work begins. A rotating, weekly building walk-through was recently implemented to provide preventative maintenance - reducing client generated work orders. Currently, FM is creating 30% of all work orders and FM's goal is 75%. For every preventative maintenance dollar, we save $3 in return. 12
"Our customers' needs have always been important, but since partnering with the Quality team, they have become our #1 priority." -Brian Holtzapfel
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I mproved C ampus M aintenance S trategies
From Restoring and Maintaining the Old To Renovating and Building the New
→Implemented Preventative Maintenance programs for all trades
→Initiated process to identify deferred backlog
→Created building inventory by age →Assessed all electrical Infrastructure →Assessed all water Infrastructure
One of FM’s major responsibilities is to maintain LMU’s buildings, equipment, grounds, and infrastructure on a daily basis and create plans to address obsolescence and deferred maintenance. Our focus was on (1) preventative maintenance and longer term (2) deferred maintenance. Preventative maintenance: Over the past year, focus was placed on increasing the amount of routine preventive maintenance (PM) programs across all sections of the department. Scheduled PM decreased our work orders by as much as 40% in some areas. In the long run, the added up front costs of PM programs pays off by reducing the amount of emergency repairs and extending the useful life of our assets. Deferred maintenance: A task team was assigned to systematically assess and document the infrastructure, equipment, and physical condition of all buildings on campus. We now have a 3-5 year asset management plan. This plan is imperative to the capital planning process and the forecasting of cash flow. We are now better prepared to strategically target and prioritize major maintenance projects.
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By taking care of little issues, you can prevent many LARGE issues from ever occurring.
Deferred Maintenance Planning C om p o n e n t s • Document and analyze maintenance management issues and strategies
• Document equipment and structure life cycle replacement issues
• Develop cost projections and proposed funding strategies • Ensure statutory requirements are met (OSHA, ADA, Health + Safety) • Implement strategies to ensure sustainability
Deferred Maintenance Backlog The department is tackling a difficult task confronting all major campuses and universities and that is to accurately identify the true scope and depth of deferred maintenance on campus. We have created a running document that builds off of the 3-5 year asset management plan and provides a menu of future maintenance projects as funding becomes available. According to a survey completed by Sightlines: • 45% of buildings on campus are 25 years of age or greater and are in a high risk category for maintenance and infrastructure issues. • 41% are between 10 and 25 years with medium risk. • 14% are less than 10 years of age and are at low risk. A planning team recently completed a framework by which to document the quality of LMU’s buildings, equipment, and roads. Some of the factors documented include: operating condition, equipment age, energy efficiency, safety issues, and city/ADA code compliance. This is an important process because the interruption of services associated with these assets will lead to unplanned problems and much high repair costs. This year FM began phase 1 of an electrical infrastructure upgrade campus-wide to address high risk items. In addition, we created a life cycle plan to account for future replacements of all major equipment based on the life expectancy of the asset. 15
Advancing Sustainable Practices
President Lawton signed the American College and University President's Climate Commitment in 2007 making it LMU's priority to reduce carbon footprint. Maintaining and expanding Sustainability practices is important to LMU's brand in recruiting new students and for obtaining grants. LMU kicked it into high gear this year with more campus departments working collaboratively than ever before and LMU’s strategic initiatives began taking shape. The University received high profile awards and recognitions from green organizations across the country. →Completed extensive
environmental survey (STARS) used for grants, awards, and recognitions
→RecycleMania Per Capita Classic Champs! →Diverted 73% of all waste from landfills
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→Co-Hosted over 70 events
to promote water and energy conservation
→Reclaimed water used for almost 75% of landscaped. →Greenhouse Gases reduced by 15% over last year
→Received 38k grant from Calrecyle to expand recycling in 8 housing dorms adding 30 new bins
National Champions for RecycleMania 2015 LMU's Waste Management team ranked 1st place in RecycleMania’s per capita classic measuring total pounds recycled per person on campus. We also ranked 1st place in 3 subcategories (paper, bottles/ cans, cardboard) competing against over 300 universities and colleges.
RecycleMania is a friendly competition and benchmarking tool for college and university recycling programs to promote waste reduction activities. Over an 8-week period each spring, colleges report the amount of recycling and trash collected for various categories to see who recycles the most. 17
America Recycles Day
America Recycles Day was a capstone day highlighting partnerships with office of sustainability, vendors, business services, ASLMU, Residence Life, Recycling, FM and CURes. A celebration and interactive event took place to engage the LMU community in recycling and awareness.
Campus Conservation Nationals Contest
Campus Conservation Nationals is a contest between all campus resident hall buildings. This awareness campaign focused on three weeks of student awareness programing to reduce energy use. When compared to a baseline, 16 student resident life buildings (from April 6th to April 27th) saved 14,779 kWh of energy resulting in a savings of nearly $ 2,000 dollars for the 21 day period.
Princeton Review says LMU is Green
Princeton Review surveyed 2,000 colleges and only 353 were selected for 2015 Green College Guide. Rankings enhance LMU’s standing and recognition as a green campus. This helps with recruiting and also with possible grant applications.
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LMU is designated as a Bicycle Friendly University by The League of American Bicyclists The League of American Bicyclists rank universities based on programs, practices and policies that enhance the use of bikes. Next year LMU’s goal is to open a bike shop run by students with guidance from the Sustainability office. Not only will this help enhance LMU’s image as a sustainability friendly campus, but it will keep those old bikes away from the graveyard.
“WATERSHED” NETWORKING NIGHT This evening of networking engaged over 13 Los Angeles and beyond environmental organizations. This public event brought together neighbors and community members from Los Angeles. The event was created through the Sustainability office and CURes center on campus. Other campus organizations were involved in this event. Including the College of Business, faculty led courses, staff, student organizations, ASLMU, Business Services, Sodexo, and other sponsors. This event brought pivotal environmental discussion and networking to the LMU campus and also featured an incredible showing of the Patagonia film Damnation. 19
Energy Conservation A reduction in energy consumption and other utility savings, has long been identified as a major priority. In 2014-2015 electrical consumption increased 3.5% over the previous year, but was negatively impacted by addition of field lighting to athletic venues, power used to construct the new Life Sciences Building, addition of a new data
center in University Hall, adverse weather patterns, and special events locations spreading to all areas of campus. To help mitigate these increases, lighting was converted in 10 different buildings (partial in some) to high efficiency LED fixtures and 6 escalators were removed from University Hall. If not for the additions listed above, electrical consumption would have
IN THE WORKS Install Low Flow Aerators in all Sinks: • Restrooms (.5 gal per min) • Housing (1 gal per min) • Pantries (1.5 galls per min)
Convert Shower Heads • LADWP grant to
convert all shower heads ( 1.5 galls per min)
The recently constructed Life Sciences Building will be our GREENEST BUILDING on campus with LEED Gold rating 20
gone down approximately 1.5% from the previous year. Water usage trended down about 10% from last year, primarily because of the removal of 27,000 square feet of turf in the north housing area and Hannon field being used as a construction area. During the spring, we developed an aggressive plan to comply with the drought restrictions in California.
Water Conservation FM continues to aggressively reduce water and energy use. LMU has made tremendous strides to reduce the overall consumption of water. Almost 75% of the campus is irrigated with reclaimed water which saves LMU $350k annually when compared to use of potable water. Over the past 5 years we have steadily increased our use of reclaimed water. We’ve implemented initiatives to help us reach the new water conservation mandate by Governor Brown. This past year we removed 27,000 sq ft of turf in the north housing area and replaced with drought tolerant plants and permeable decomposed granite walkways, a project for which LMU received a $70k rebate from LADWP.
LADWP Community Impact Award Winner 2015 LMU won the LADWP Community Impact Award for the north housing landscaping project. Over an acre of turf was removed during this project and replaced with drought tolerant plants. Hardscapes were also removed and replaced with permeable decomposed granite walkways. Due to the severity of Southern California’s drought, the LADWP’s California Friendly Landscape Incentive Program was featured for the 2015 Community Impact Award. Winning Projects were selected based on their contribution to the Los Angeles landscape. Judging criteria included aesthetic design value, use of materials, and contribution to the fabric of the community. 21
Planning
and
Construction
Planning and construction teams work seamlessly on the entire life cycle of projects from idea to execution. This year we designed over 100 projects representing all divisions. For the last two years about 60% of all projects have been in support of Academic Affairs and Student Affairs in support of our student population and athletic programs. A few key projects included the consolidation of the ITS data center, the escalator removal in University Hall, the renovation of EMBA’s classroom in Hilton 304, and the improved learning space in Foley 210. Only half of all designated projects received approval and funding over the last several years. This wasted effort prompted a review of how we utilize our resources. This was critical because designing and estimating projects are labor intensive and costly to the university. As a result of the review, the University implemented a new process for capital projects standardized across all divisions. This new process calls for pre-approvals from the SVP of Administration and either an SVP or Dean from their respective departments in order to be considered for a project. This extra step helps to minimize unsupported projects.
Developed Space Task Force At the Provost’s request, a task force was appointed to examine space usage and prioritization on campus, with an early focus on recommendations relative to the completion of the new Life Sciences Building. The task force developed a sustainable approach to collecting and manipulating space data, reviewed and established university standards for space, prioritized space requests based on strategic importance and urgency, and made recommendations for specific space moves that would have the greatest impact on campus. To accomplish this task, FM purchased FaciliCAD, a computer aided facilities management system, to manage all spaces, employee allocations and structural assets. This tool was purchased as a direct result of the task force's need for data analysis. There were other benefits from this investment. It gave FM one central place from which to access integrated records that could be used for space planning, and cost estimating for budgeting. This was a joint effort with representatives from ITS, Facilities Management and Human Resources. 22
Projects
Before
and
After
Foley 210 Learning Space
EMBA Classroom Hilton 304
Escalator Removal University Hall
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Safety What do you get when you provide employees a safe and healthy workplace? A more productive work force that wants to be at the service of others. Our approach is simple: • • • •
Safety is our first priority Listen to ideas, concerns + suggestions. Give our team proper training. Don't neglect any unsafe condition- Act on it IMMEDIATELY! • Track the good and bad to properly manage our performance.
Another positive development in FM continues to be the decline in workplace injuries. Our department safety program, wellness programs from Human Resources, Management involvement, and employees attitudes are all important drivers to this drastic improvement. The last two calendar years (2013 and 2014) we have only had 17 and 16 claims respectively. This is down from a high of 33. But the big story is this year's safety numbers with only 4 claims since January. We attribute this to our close partnership with HR and our own efforts to make safety a priority.
with SAFETY everything is
POSSIBLE! 24
Wellness We encourage our staff to participate in Human Resource sponsored programs. These are some of the wellness events FM employee participated in this last year: •Diabetes/Wellness Table •Massages at Work •Stress Management •Stress Management in Spanish •Flu Shots •Biometric Screenings •Wellness Fair/Plank Challenge •Leadership Safety Training •Go move Challenge •Wellness day •Wellness Assessment Table (blood pressure, weight, body fat, etc.
LMU
takes
FIRST PLACE in the GO MOVE CHALLENGE with
555,414.75
min of exercise
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Celebrations Our aim is to create a family environment for our staff. We want our employees to get to know each other on a personal level that will foster TEAMWORK. These are the department wide events held this year. • Summer Picnic • Christmas Party • Spring BBQ • Fall Potluck
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Employee Profiles
Marisela Regla Q: Where are you from? A: Born to a Mexican/American mother and Mexican father in the city of Bellflower. Proudly raised by maternal grandparents in South Central Los Angeles. Q: How did you begin your career at LMU? A: I began as a temporary staff member through an employment placement agency after leaving my previous position at a non-profit community based organization. While a temp staff member I became aware of LMU’s mission to service of Faith and the Promotion of Justice. I also began to see the dedication of the Facilities Management department. I then recognized that my commitment, along with my expertise and the need to continue to serve ultimately led me here. Q: What do you like best about working at LMU? A: Not to boast, but I do think we are one of the Best departments on campus. The diversity and the multitude of backgrounds make Facilities Management unique. My departmental colleagues (grounds, custodial, etc.) are what I like best about working at LMU. Q: What do you like to do in your spare time? A: As a mommy of two (active 4 and 1 year old), spare time is almost non-existent. Therefore, the little spare time that I do occasionally get, I enjoy reading, listening to music, singing, arts & crafts, bike rides and spontaneous road trips. Q: What is one thing most people do not know about you? A: My childhood years (weekends) were spent on my family’s ranch located in the city of Thermal, CA that specialized on cultivating dates (datil), grapes and mandarins. I enjoyed riding on the tractors and picking the best fruit off the vines and trees. Q: If you could be any famous person in history who would you be? A: Comandanta Ramona: The media nicknamed her “the Petite Warrior” after she led the rebels into the town of San Cristobal de las Casas in 1994, demanding greater rights for the indigenous people and impoverished women of Chiapas. Serving as a symbol of equality and dignity, she’s also known as that tiny woman in gaily embroidered native huipil blouse with all but her eyes masked by a pink bandana who was often seen alongside Subcomandante Marcos and his Zapatista rebellion.
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Q: Where are you from? A: Torreon, Coahuila, Mexico Q: How did you begin your career at LMU? A: A friend told me about LMU. Q: What do you like best about working at LMU? A: Not sure Q: What do you like to do in your spare time? A: Walking with my wife and driving. Q: What is one thing we don't know about you? A: I like to race motorcycles!
Roberto Gallardo 32
Q: If you could be any famous person in history who would you be? A: Hank Williams.
Q: Where are you from? A: I am from the Philippines. Q: How did you begin your career at LMU? A: I began my career at LMU while I was searching a job in the University setting. I picked LMU over UCLA. Q: What do you like best about working at LMU? A: I like doing service and repair of Refrigeration and Air Conditioning unit the best. I also like working and helping my co-workers. Q: What do you like to do in your spare time? A: I like going places with my family; spending time and bonding with them. I enjoy nature and relaxing. I also used to read books about air conditioners and refrigeration in order to update my knowledge regarding new equipment. Q: What is one thing we don't know about you? A: I'm a person with a sense of humor, fun loving, hardworking, generous and religious. Q: If you could be any famous person in history who would you be? A: I would be the great Thomas Edison.
Porferio Tenio
Q: Where are you from? A: I was born in Los Angeles, grew up in El Segundo and raised my daughters there. Q: How did you begin your career at LMU? A: I was working at Mercury Air Group and an ad for a A/P clerk for my department was supposed to be in the newspaper. I checked and it wasn’t there but I saw the ad for this position so decided to apply. My daughter Shawna had just started her senior year here. Q: What do you like best about working at LMU? A: My coworkers, students and the beautiful campus! Q: What do you like to do in your spare time? A: Read, hang out with friends, grandkids. Travel and a good glass of wine! Q: What is one thing most people do not know about you? A: I am a clean freak.
Barbara Metcalfe
Q: If you could be any famous person in history who would it be? A: Cleopatra
Q: Where are you from? A: I was born and raised in Venice, CA. Q: How did you begin your career at LMU? A: I started working here with a landscape subcontractor. I eventually was able to work here full time. Q: What do you like best about working at LMU? A: I enjoy the pleasant atmosphere. I also like the opportunities that each staff member have and the opportunities our families have for a better future. Q: What do you like to do in your spare time? A: I like to go on trips with my family. Q: What is one thing we don't know about you? A: I used to be a bank robber…JUST JOKING… nothing particularly, I’m a very private person. Q: If you could be any famous person in history who would you be? A: I like sports, so I would want to be Adrian Gonzalez of the LA Dodgers.
Alfredo Vasquez
Christina Garzon-Duval Q: Where are you from? A: Originally from Mazatlan, Mexico, then moved to Cabo San Lucas and eventually moved to Los Angeles Q: How did you begin your career at LMU? A: When I moved to Los Angeles, I worked different jobs and was Housekeeper for a professor that worked at USC. She told me about working in the University setting and over time I was able to apply and got a job here at LMU in 2008. Q: What do you like best about working at LMU? A: Everything! Q: What do you like to do in your spare time? A: Spend time with my daughter, listen to music, read, watch TV and the news Q: What is one thing we don't know about you? A: My first job was at an office supply store in Mexico. Q: If you could be any famous person in history who would you be? A: I would be one of the Los Ni単os Heroes. It is one of my favorite stories since I was a kid. I always admired their patriotism.
Q: Where are you from? A: I am from Gardena, CA. Q: How did you begin your career at LMU? A: I applied for an open position. Q: What do you like best about working at LMU? A: I like my co-workers and the amazing campus. Q: What do you like to do in your spare time? A: I spend time with my boys, my dogs, bake with my nieces and work on creative projects. Q: What is one thing we don't know about you? A: I love to go off-roading and wake boarding. Q: If you could be any famous person in history who would you be? A: I don’t know, I can’t imagine living any other life other than my own.
Andrea Romero
Kristen Freeman Q:Where are you from? A:I am the result of two very southern parents but I was born and raised in Santa Monica, California. Q:How did you begin your career at LMU? A:After graduating from LMU, I signed up with a temp agency and was placed at the Service Desk. I like to think of it as fate. LMU has been my home away from home for almost 14 years. Q:What do you like best about working at LMU? A:I really enjoy working with and for the students. Life is very cyclical and as an employee, I feel as though I have been able to repay all the goodness I received as a student. I enjoy interacting with the students, whether it is signing film permits, creating work orders or working directly with them on a day to day basis. I can relate to their LMU experience, to life and hopefully guide them along the way. Q:What do you like to do in your spare time? A:Due to my hectic school schedule, I don’t have much spare time these days. But, I love to lose myself in a book, arts & crafts, baking, eating and being around others. Q:What is one thing most people do not know about you? A:When alone, I often drive in silence. It gives me time to just be… Q:If you could be any famous person in history who would it be? A:I would be Josephine Baker or Dorothy Dandridge. They both used their passion of entertainment to crossed barriers of race and sexism. They were the ‘first’ of many within the African American community.
Gilberto Peraza Q: Where are you from? A: San Salvador, El Salvador Q: How did you begin your career at LMU? A: A good friend of mine referred me to a temporary agency. The agency sent me to work at LMU. I started as a temporary worker and then I was offered a full-time position as a custodian for the housing department. Q: What do you like best about working at LMU? A: no answer Q: What do you like to do in your spare time? A: Listen to music, Watch movies , Work at home doing electrical work or carpentry Q: What is one thing most people do not know about you? A: I had my own business fabricating PVC accessories for water conduits. Q: If you could be any famous person in history who would it be? A: Nicolaus Copernicus. I admire him for his level of intelligent: he was a genius, an excellent astrologist, scientist and mathematician. I wish I was like him. Clint Eastwood because his movies are more realistic than fictitious.
Q: Where are you from? A: Arcadia, CA. I Grew up there. Q: How did you begin your career at LMU? A: I was working at Alsaleh Project Management before coming over to LMU. My brother works for CW Driver and referred me to the open PM position here. Q: What do you like best about working at LMU? A: The people are the best part, but that is the clichĂŠ and obvious answer. I really enjoy the variety of projects that all happen at the same time. I also like watching the campus change and develop. Q: What do you like to do in your spare time? A: Cook, Swim, boating, water ski, wakeboarding, golf. Q: What is one thing most people do not know about you? A: I am a Cigar hobbyist.
Aaron Richter
Q: If you could be any famous person in history who would it be? A: One of the Wright Brothers (aviation).
Q: Where are you from? A: Jalisco, Mexico Q: How did you begin your career at LMU? A: I worked for a landscaping company that was contracted by LMU for 6 years. Q: What do you like to do in your spare time? A: Landscaping and gardening Q: What is one thing most people do not know about you? A: I’m an open book. Everybody knows everything already! Q: If you could be any famous person in history who would it be? A: Nelson Mandela
Sal Casillas
Academic Custodians 42
Academic Custodial Services provides routine, recurrent and restorative cleaning and floor care for all academic, recreation and athletic facilities on campus. With a staff of over 50 individuals we strive to fulfill the University’s mission by providing students, faculty and staff high levels of cleaning and customer service.
Nan Miller 1 Year
Juan De Anda 19 Years
Renato Marroquin 1 Year
Marleny Alvarenga 3 Years
Gigi Alvarez 1 Year
Arkadi Babayan 5 Years
Cheryl Bell 19 Years
Roberto Bonilla 5 Years
Hilda Cabrera 1 Years
Elia Castellanos 6 Years
Roberto Cazares 9 Years
Luis De La O 17 Years
Ricardo De La Rosa 7 Years
Thelma Del Cid 5 Years
Julia Dieguez 3 Years
Fatima Fiallos 3 Years
Jose Garcia 6 Years
Christina Garzon 6 Years
Willie Gibson 15 Years
Julio Gomez 9 Years
Edith Herbach 14 Years
Patricia Hernandez 14 Years
Manuel Herrera 11 Years
Terry Howard 9 Years
Jose Lopez 3 Years
Maria Lopez 7 Years
Artemio Luis 9 Years
Felipe Martinez 9 Years
Silvia Martinez 1 Year
Vailia Maschmeyer 5 Years
Jose Membribes 35 Years
Siaki Misa 7 Years
Sandra Perez 3 Years
Dilia Pineda 1 Year
Rubenia Polanco 5 Years
Enrique Ramirez 9 Years
Gumaro Rios 3 Years
Efigenia Rivera 5 Years
Enedina Rodriguez 7 Years
Ericka Rodriguez 4 Years
Marcos Rodriguez 9 Years
Raul Salas 7 Years
Jovon Smith 1 Year
Hilary Stanislas 7 Years
Antonio Valdovinos 23 Years
Renee William 7 Years
Sharon Winchester 3Years
Miguel Zaragoza 1 Year
44
Academic Custodians
Accomplishments • Daily cleaning and floor care maintenance on over 2.7 million square feet of building space • Increased custodial coverage to 21 hours per day, 5 days per week • 1237 completed work orders (outside of regular daily duties) • 674 completed work orders for floor care issues • Upgrade and standardization of hand soap dispensers to environmentally friendly foam soap • Upgrade paper towel dispensers in Academic buildings • Added high-performance vacuum units that are Green Seal certified by the Carpet and Rug Institute
Budget, Procurement + Warehouse 46
Procurement is responsible for the timely acquisition of goods and services to meet the operational needs of our department. This process is conducted in an open and competitive environment to ensure that prices paid are fair and reasonable. Purchasing activities include obligations for proper transaction documentation, fiscal responsibility, ethical behavior, adherence and compliance with university policies and procedures.
Kyle Studebaker 6 Years
Mary Moore 24 Years
Kevin Orphey 12 Years
The budget area is comprised of a Budget Analyst and two Account Coordinators. The team is responsible for financial reporting and analysis of all department expenses. Each staff has a set number of accounts they manage and work closely with Procurement and the Warehouse. Jazzmin Mason-Berry Barbara Metcalfe Kris Okimoto 4 Years 14 Years We track Operating and Capital projects, 1 Year along with Non-FM budget orders. Monthly account reconciliations, actual vs budget reports are generated upon verification to Accounting Department system reports. The team also updates approximately 15 department reports on an as needed basis. Our primary location in the FM Yard and satellite location in UHall house approximately 1400 commonly used items by department staff in the day-to-day maintenance of the Campus. Inventoried items include a wide variety of electrical, plumbing, custodial, Personal Protective Equipment and general maintenance parts. Our staff, George and Elmer, maintains all items, replenishing as needed to insure immediate availability. Deliveries are made on a set weekly schedule by location and vary from 15-40 delivery locations.
George Habash 8 Years
Elmer Perez 9 Years
Accomplishments • We track our cycle time and performance by accounting for each transaction within our No-PO No-Pay policy. The data provides metrics, which are reviewed and utilized to ensure we are meeting the needs of our internal customers and performing to department expectations. • We were able to discontinue logging all product requisitions into Schooldude prior to submitting to Procurement. The implementation of this process change improved our order processing cycle time by 1-2 days. • Implemented Outstanding Purchase Order report – updated daily Identifies each Purchase Order, vendor, requisitions and ‘in hand’ due date -If not received by in hand date, Warehouse staff reaches out to supplier and updates report with information, reason for delay and revises due date. -If delays impact the requisitioning department we may cancel and re-source order to another supplier • Monthly Material report – budget allocation • Working with our SchoolDude work order system consultant identified a more improved process to compile the monthly report for expense allocation. This change resulted in a significant reduction of man hours to generate reports
Central Plant 48
The Central Plant team endured several levels of staffing changes during 2014-2015. Les Wilkes a long time FM employee of 30 years resigned and handed leadership over to Rick “Yogi� Elmasian. In addition, there were several other resignations during the year. The professionalism and teamwork of the remaining Central Plant staff quickly became evident. The CP accomplishments represent what a strong united team can do under difficult circumstances.
Rick "Yogi" Elmasian 1 Year
Brian Aldrige 3 Years
Freddie Armijo 10 Years
Andrew Baca 1 Year
Benny Castillo 15 Years
Vincent Castillo 1 Year
Milan Cimbalmik 8 Years
Dan Garcia 6 Years
Chris Kelly 10 Years
Rudy Martinez 19 Years
Doug Paterson 26 Years
Porferio Tenio 1Year
Accomplishments • • • • • • • • • • • • • • •
Maintained 61 Buildings All individual HVAC systems including: Heat Hot Water, Domestic Hot Water, Chill Water. 80 large Air Handling Units that deliver in between 20,000- 40,000 cfm of air flow. 150 individual air conditioning units that range from 2-7 ton cooling capacity. 500 individual motors serving an assortment of functions ranging from 2 -75 horse power. Internal of all buildings is the piping for the comfort systems which equals approximately over 1,000,000 feet of piping from 2” – 12” in size. Piping systems, control components, valves, check valves, strainers, thermostats, pumps, amount to over 100,000 individual components. 2,500 filters within the HVAC air handlers of various sizes. 15 emergency generators from 50KW to 721KW in rating 3 individual solar systems that amount to over 3500 individual PV panels and to total of approximately 500KW output. 1000 individual refrigeration units for housing and all of the food service 61 fire alarm panels, 4000 individual detectors throughout all the buildings. 2 Cleaver Brooks 12.5 Mbtu capacity boilers, 5 Trane chillers combined cooling capacity 3000 tons within the Central Plant. All underground utilities to include: Domestic Water, Heat Hot Water, Natural Gas, Chill Water, Electric distribution, Fire Main and associated Building Sprinkling systems, Sewer/Storm drains, Fuel Oil underground storage tanks, road valve vaults. Central Plant staff responded to quite a few emergency situations throughout the year for pipe leaks, power spikes that shut off equipment, motor replacements and many more.
Construction + Project Management 50
Project management is responsible for guiding and planning project processes from start to finish. Through careful planning and design, client input, quality execution and efficient use of resources, the construction project team helps meet the needs of the campus community by providing a service that is timely, collaborative, and fiscally responsible.
Al Tipon 34 Years
Dorothy Love 28 Years
Olivia Martinez 10 Years
April Patterson 1 Years
Aaron Richter 2 Years
Accomplishments • Improved and sustained collaboration with Planning & Design, Building & Grounds, Plant Operations and Custodial Services to deliver projects that meet customer needs while maintaining campus facilities and infrastructure integrity. • Enhanced alliances with key campus stakeholders such as Public Safety, Conferences Event Scheduling and Environmental Health & Safety to plan, schedule and execute project activities that minimize disruption, improve communication and minimize risk. • Working with FM’s Procurement section, developed partnerships with the Controller’s Office, budget managers and Risk Management to improve project funding approvals protocols. • Successfully completed over 60 projects of various sizes, scope, schedules and funding.
Fleet Services 52
The fleet services staff consists of one supervisor, cart mechanic and an equipment mechanic. They oversee the maintenance of golf carts, vehicles, and grounds equipment.
Carl Skinner 15 Years
Roberto Gallardo 14 Years
Troy Malonzo 6 Years
Accomplishments • • •
Maintain 202 campus golf carts, 37 vehicles, 129 lifts and ground equipment 207 Work Orders completed Over 2000 Annual Preventative Maintenance Tasks
Grounds 54
The grounds staff consists of one supervisor, pest control coordinator, tree trimmer, three irrigation techs, and 15 groundskeepers. They oversee the maintenance of campus landscaping, irrigation, hardscape, and pest control.
Brian Holtzapfel 7 Years
Mario Arroyo 5 Years
Jose Anaya 13 Years
Kim Burrell 16 Years
Luis Castro 8 Years
Jose Coronado 15 Years
Salvador Garcia 9 Years
Edgardo Gomez 8 Years
Miguel Gonzalez 13 Years
Steve Jimenez 1 Year
Francisco Lopez 12 Years
Ray Lopez 22 Years
Jose Martin 10 Years
Alejandro Martinez 1 Years
Joey Olivera 20 Years
Abel Ortiz 2 Years
Javier Roman 2 Years
Jose Rosales 9 Years
Mauro Rosas 24 Years
Roberto Rosas 19 Years
Alfredo Vasquez 16 Years
Accomplishments • • • • • • • • • • • •
Landscaping, Hardscape, and Irrigation Maintained campus hardscape, Interior Plants, irrigation, and 52 acres of landscaping 304 Grounds Work Orders Completed 83 Annual Preventative Maintenance Tasks Removed over an acre of turf during FY 2014 Received $70,000 rebate from LADWP for water conservation projects Won LADWP Community Impact Award for North Housing Landscape project Pest Control Managed interior and exterior pest issues Created new position and hired pest control coordinator 260 Work orders, 30% reduction from FY2014 Result of dedicated pest control position and better vendor management
Grounds Athletics Fields 56
The athletic field staff consists of one supervisor and 4 staff members. They oversee the maintenance of all outdoor athletic venues, including Page Stadium, Smith Field, Sullivan Field, Drollinger Field, Hannon Field, Tennis Courts, Golf Green, and Sand Volleyball court.
Brian Holtzapfel 7 Years
Zach Dodenhoff 3 Years
Daniel Ruiz 28 Years
Jason Smith 1 Year
Joe Gilson 1 Year
Cubby Rincon 2 Years
Accomplishments • Maintained 10 acres of athletic fields • 3 NCAA fields are among best on west coast • Maintained Sullivan field at professional level throughout fall 2014 season while seeing 3 times the usage of similar university stadiums. • Transitioned all fields to 100% Bermuda-grass in summer of 2014 for the first time • Renovated Page Stadium Infield and warning track • Renovated Smith Field Warning Track
Housing Custodians 58
The Housing custodians work in each residence hall and are responsible for maintaining common areas, public and community bathrooms, hallways, lounges, study rooms, kitchens, outdoor sitting areas, resident directors offices, front desk areas, game rooms. Custodians report maintenance and equipment problems to help maintain the community. Custodial services are provided 24 hours per day, 7 days per week. This includes coverage for over 19 buildings, which equates to over 900,000 square feet.
Sandra Seisdedos
Sergio Barba 7 Years
Estela Caballero 14 Years
Ismar Campo 14 Years
Sandra Colindres 8 Years
Ricardo Farias 8 Years
Jermaine Hockless 14 Years
Johnny Jackson 6 Years
Charles Martinez 12 Years
Bersabe Merlos 3 Years
Pedro Montana 1 Year
Lorena Palacios 9 Years
Gilberto Peraza 3 Years
Relinda Reed 14 years
Blanca Robles 7 Years
Evelia Sanchez 1 Year
Guadalupe Serato 36 Years
Gildardo Tista 3 Years
Delia Verduzco 41 Years
Accomplishments • After commencement, 254 bedrooms, 137 bathroom, 133 kitchen, 133 dining areas, 133 living rooms are cleaned in a 2-4 day window in all Housing buildings • During summer conferences, 553 bathrooms and 1316 housing units are turned over, on average 5 different occasions, to accommodate various groups arriving on campus • 674 completed work orders for floor care issues • Upgrade and standardization of hand soap dispensers to environmentally friendly foam soap • Upgrade paper towel dispensers in Residential Halls • Added high-performance vacuum units that are Green Seal certified by the Carpet and Rug Institute.
Multi-Craft 60
The multi-craft staff consists of one supervisor, six carpenters, four electricians, five generalists, three locksmiths, two painters, and seven plumbers. They oversee the maintenance of all buildings on campus.
Brian Holtzapfel 7 Years
John Skidmore 1 Year
Ramon Barajas 24 Years
David Bembry 10 Years
Jerome Brown 13 Years
Fabio Caceres 25 Years
Alberto Casillas 10 Years
Sal Casillas 18 Years
Ruben Corona 6 Years
Bert Corral 10 Years
Robert Cuesta 6 Years
Demetrius Davis 3 Years
Augie Dominguez 24 Years
Francisco Flores 14 Years
Ruben Gonzales 23 Years
Mauricio Gutierrez 6 Years
Richard Hamilton 3 Years
Michael Helsley 1 Year
Edwar Iskandar 26 Years
Ron Martinez 26 Years
Pete Maschmeyer 8 Years
Salvador Merced 10 Years
Leslie Middleton 22 Years
JAdrian Ortega 9 Years
Gary Shepard 19 Years
Jorge Sicairos 10 Years
Frank Thorton 10 Years
Andy Zavala 10 Years
Dave Burcham Farewell
Accomplishments • Maintain 3.3 million square feet of campus buildings, including general maintenance, carpentry, structural, electrical, painting, plumbing, and lock and key. • 12,779 Work Orders completed • 1278 Annual Preventative Maintenance Tasks, 7% increase over FY2014 • Rolled out increased plumbing preventative maintenance in September 2014, increasing the yearly total by 44% compared to FY 2014 • Resulted in 9% campus wide reduction in plumbing work orders • Saw 42% reduction in University Hall • Performed numerous projects in-house with a few being: • Repaired all drinking fountains in Uhall • Created new hand rails in Sunken Garden on stairs leading to Sacred Heart Chapel • Custom built tree well covers for Uhall Atrium trees • Installed LED lighting in 5 buildings and 2 parking structures • Built custom bar for Jesuit Community • Upgraded Burns Fine Arts Onity locking system • Painted 2nd and 3rd floor corridors in St. Roberts Hall • Built footings for Sullivan Field filming towers • Re-piped domestic water lines at swimming pool
Planning and Design 62
Planning and Design (P&D) is comprised of three people; Director, Designer and Relocation coordinator. P&D is involved with all space related issues on campus including Capital requests, major building renovations, proposed new buildings and numerous tenant improvement projects. P&D participates in each stage of a project; conceptual design and estimating, schematic design, design development, construction design and administration and project closeout. The department manages all as-built documentation and maintains a project library as a resource for future projects. Finally, P&D is responsible for the majority of new furniture purchases as well as all relocations on campus.
Mark Peacor 10 Years
Alex Contreras 21 Years
Andrea Romero 2 Years
Accomplishments • • • • •
Collected Lantz Foundation furniture donation New capital request process FaciliCAD introduced: space tracking software Due Diligence Report for Seaver renovation Evaluation and strategic planning for the spaces to be vacated when the Life Sciences Building is occupied. • Continued preliminary planning for the proposed new SFTV Building • Continued investigative studies for Athletics; new Softball Batting Building and new Training Building. • Continued support for each college and school within the University
Quality Assurance 64
Meet the Quality Assurance Team!
Martin Alvarez 1 Year
Brittnee Wadlington 1 Year
Kristen Freeman 9 Years
Synthia Washington 28 Years
Sustainability
The Sustainability Office (Green LMU program) is comprised of seven work study students, one fellow shared with LMU’s Center for Urban Resilience, numerous interns, and a Campus Sustainability Officer. The sustainability office is in charge of planning how to make the Campus more environmentally friendly, tracking our environmental initiatives, and educating the community (both internal and externally). The office of sustainability performs these duties in agreement with LMU’s strategic plan, master plan, and environmental commitments signed by the school in 2007. Green LMU works across borders on campus with such groups as ASLMU, transportation, campus recreation, housing, business services, and others to implement programs. Green LMU programs include events, awareness campaigns, classroom education, green office program, task forces, the campus garden, and many other programs to raise awareness while reducing our environmental impact.
Ian McKeown Years of Service
66
Accomplishments • Completed extensive Tracking Initiatives • These Tracking initiatives include a comprehensive campus sustainability analysis, Green House Gas Inventory, and other tracking solutions. • Maintained/Improved campus rankings/recognition • STARS report, inclusion in Princeton Review guide to 332 Green Colleges, inclusion in Sierra Club Cool Schools list, and received Honorable Mention as bicycle friendly university from The League of American Bicyclists. • Based on tracking information, and rankings/recognition evaluation and strategic planning for the future of sustainability at LMU. • Executed Numerous Events during the year • These events include Earth Day, energy saving contests, garden events, a large scale networking night event, community service, and numerous other programs. • Forged relationship with community partners beyond the LMU borders to form mutually beneficial relationships. • Executed numerous awareness programs. • These programs have seen an increase in our sustainability Rankings and a decrease in our Carbon Footprint.
Waste Management
The FM Recycling Team provides waste management and recycling services in both our Academic and Housing Facilities, as well as waste and recycling services for all special events on the Westchester Campus 24/7. We are here to support you, our fellow FM Team Members, with all your Waste Management & Recycling Service needs!
Bill Stonecypher 23 Years
Fernando Gonzalez 10 Years
Jeremiah Brown 3 Years
Efren Chavez 1 Year
Ernesto De La Cruz 9 Years
Enrique Garcia 15 Years
Sergio Hernandez 3 Years
Temo Lopez 1 Year
Joe Molina 13 Years
Ray Mota 10 Years
Accomplishments We are the 2015 Recyclemania Champions LMU! -Divert 74% of all waste from landfills -Serve LMU's recycling needs -Move 20 tons of material on average every week -Service almost 1,000 miles of routes on campus in one year -#1 campus in North America for recyling paper, plastic, bottles and cans!