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Forward thinking
Instant access KFH has launched new landlord and tenant portals with the aim of improving the customer experience. At the time of launch, the landlord portal went international immediately with users logging on from over 60 countries. At a click of a button, KFH landlords have access to their accounts, can action requests and also access financial data. KFH tenants access the portal to submit maintenance requests and review documentation. Future plans include an applicant portal which will allow tenants to seamlessly transition from applicant stage straight to the resident portal.
IN THE
NEWS The latest news and launches from KFH
173% increase in property sales across the KFH network in the first six months of 2021 compared to the same period last year.
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Tasked with delivering on a vision to digitally transform the business, the KFH technology team is executing a roadmap that encompasses network infrastructure, in-house software development, connectivity and communications, collaboration, business continuity, and IT support, all underpinned by a group-wide cyber security initiative. What does that mean in layman’s terms? Tom Bryant, Head of Technology at KFH, says: “Put simply, it means we are using technology to streamline operations and processes, collaborate more effectively, and create a more productive and engaging working environment that benefits our staff, suppliers and, most importantly, our customers and clients.” It also means the business can adapt fast to cope with the ‘unexpected’, something that proved crucial in 2020. Building a modern workplace based on agility and innovation is part of a wider strategy to ensure the business keeps up with an ever-evolving property market.
TECH AND TEAMWORK COMBINE
LONDON PROPERTY MATTERS · kfh.co.uk
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01/09/2021 10:45
